Service officer jobs
Philanthropy Officer
Permanent
Full time (34.5 hours)
Split between home and our London Office (a split of 2 days in our office and 3 working from home)
Salary Range -£33,000 - £36,000
About the Role
At Macmillan, we do whatever it takes to ensure everyone affected by cancer gets the best possible support today—and we’re committed to driving a revolution in cancer care for the future.
This is an exciting opportunity to join our ambitious Philanthropy team, a major growth area within the charity. In this role, you’ll play a pivotal role in bringing philanthropists into the heart of Macmillan, unlocking significant support to drive our ambitions for growth and impact - enabling us to tackle some of the most complex challenges facing people living with cancer, and reshaping the wider cancer care system for generations to come.
The role sits within our newly formed Partnerships Directorate, created to build impactful, long-term relationships with philanthropists, corporate partners and healthcare leaders.
Join us at a pivotal moment – with a bold new strategy, exciting funding opportunities and a renewed sense of purpose, there’s never been a better time to make an impact.
As Philanthropy Officer, you’ll manage a portfolio of high-net-worth individuals, cultivating long-term relationships and securing 5-figure donations to support Macmillan’s vital work. You’ll play a key role in engaging new donors through flagship initiatives like the Frontier Funders Club, which fuels innovation in cancer care.
What You’ll Be Doing
- Cultivating and stewarding relationships with high-net-worth individuals to secure and grow 5-figure gifts.
- Developing personalised engagement plans and delivering exceptional donor experiences.
- Identifying and researching new prospects, and collaborating across teams to diversify funding.
- Managing relationships with intermediaries such as CAF and NPT, ensuring smooth gift processing.
- Supporting senior volunteers and colleagues to uncover new donor opportunities.
- Contributing ideas and best practices to strengthen our philanthropy programme.
- Using insights and data to shape cultivation strategies and track progress via Raiser’s Edge CRM.
- Ensuring compliance with relevant legislation including GDPR and tax-efficient giving.
What We’re Looking For
- Excellent relationship-building and communication skills, with confidence engaging senior stakeholders.
- Strong written skills and the ability to craft compelling donor narratives.
- A results-driven mindset with a track record of meeting income targets.
- Creative, flexible, and entrepreneurial approach to problem-solving.
- Team player with a desire to grow and contribute to Macmillan’s success.
- Experience with CRM systems (ideally Raiser’s Edge) and strong IT skills (Word, Excel, PowerPoint).
- Understanding of the philanthropic landscape or a curiosity to learn.
Who You’ll Work With
You’ll collaborate with:
- Major gift supporters and prospects
- Philanthropy and High Value Events team
- Prospect Development and Insight Lead
- Corporate Partnerships and Relationship Fundraising teams
- Senior Leadership and Macmillan Board members
- Service Delivery Teams
What You’ll Achieve
- Build trusted relationships with donors aligned to Macmillan’s mission and needs.
- Deliver personal KPIs and income targets.
- Contribute to a thriving philanthropy programme that drives innovation in cancer care.
In return, we offer a range of benefits including:
- 25 days holiday plus flexible bank holiday options, increasing by 1 day every year of service up to 30 days
- Pension matched up to 7.5%
- 120+ learning and development offers, with access to external professional qualifications
- Flexible working patterns, such as compressed hours, flexibility to work earlier or later around our core working hours of 10am-4pm
- Holiday buying and selling scheme, life insurance, free wills, retail discounts and much more
Recruitment Process
Application deadline: 24th Sept 2025
First interview dates: Early Oct (TBC)
To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed.
At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer.



The client requests no contact from agencies or media sales.
As Partnerships Officer, you will play a central role in managing high-quality relationships with Martingale’s growing network of partners, while also supporting the governance and operational functions of the organisation. Working closely with the CEO, senior leadership, and our existing Partnerships Officer, you will help ensure that funders, supporters, and mission-aligned organisations feel valued, engaged, and recognised for their contribution to Martingale’s success.
A key part of your role will be to strengthen relationships with funders and university partners, building long-term commitment to Martingale’s mission. You will manage relationships with multiple departments across our ten partner universities, coordinating internally to ensure these partnerships run smoothly. Alongside this, you will support the operation of Martingale’s key governance bodies, including the Advisory Board, Student Advisory Board, Academic Advisory Committee and Scholarship Selection Committee, ensuring timely communications, accurate records, and positive engagement with members. You will also lead on partnerships with aligned charities that connect our Scholars to earlier stages of the STEM pipeline.
You will be responsible for communications and reporting across our supporter network, ensuring partnerships are effective and mutually beneficial. We are looking for a strong communicator with experience in partnership management and external relations. You may have demonstrated this through cross-organisational projects, even if it was not your primary role. You will bring excellent organisational skills, a proactive mindset, and a strong alignment with Martingale’s mission. We welcome applicants from a range of career paths who are excited to be part of a growing, fast-paced charity delivering meaningful impact.
Key Responsibilities:
- Lead on the delivery of the partner relations strategy, working with our 40+ partners to effectively build long-term successful relationships. In collaboration with the CEO, you will support new and existing funders, in-kind supporters, partner charities, and Ambassadors, ensuring they feel valued, informed and connected to Martingale’s mission.
- Strengthen and deepen relationships with partners through a structured and personalised programme of engagement, recognition, and reporting, including invitations to events throughout the academic year.
- Oversight of all university partnerships, including reporting, communications, and course confirmations. This will include working closely with all Martingale staff for effective management of key partnership contacts across development offices, multiple departments, and doctoral programmes.
- Oversee the smooth running of Martingale’s governance bodies, building on the existing governance framework to ensure continuity across the different groups.
- Liaise with the team to maintain accurate records of both financial and in-kind contributions.
- Lead on the development and delivery of the annual impact report, alongside bespoke reports for funders as appropriate.
- Accurate record keeping of partnership engagement on Martingale’s CRM.
- Build a range of case studies on Scholars, partner universities, funders, and other supporters to strengthen Martingale’s messaging to new funders.
- Work closely with the other Partnerships Officer to ensure fundraising campaign targets are met, providing relevant materials and support where needed.
- Support in the delivery of key Martingale events such as Solve for X and our annual Welcome Dinner
- The post holder will carry out any other duties as are within the scope, spirit, and purpose of the role as requested by the line manager.
Key Requirements:
Essential Criteria
- Right to work in the UK
Experience and skills
Essential
- Excellent communication skills, both written and verbal, with the ability to effectively communicate with diverse audiences.
- Experience in account management, managing external stakeholder relationships or partnerships successfully.
- Able to assimilate complex information quickly, identifying the pertinent points and making them accessible for a wider audience.
- Excellent project management skills with experience of managing multiple projects/workstream and priorities simultaneously, while maintaining attention to detail, prioritising, and meeting deadlines.
- Ability to network and build new connections.
- Advanced IT proficiency: Spreadsheet, Word Processing, CRM or Databases, Email, Web-based applications.
Desirable
- Experience of generating new and successful strategic partnerships.
- Experience working in the higher education sector with university students, staff, and academics.
- Experience using the Adobe suite to produce high-quality documents.
- Experience in working with governance boards and/or trustees.
Personal Characteristics
- Excellent interpersonal skills: able to build rapport and trusting relationships, able to work co-operatively in a multidisciplinary setting.
- A commitment to Martingale’s mission to support postgraduate students from low-socioeconomic backgrounds.
- Comfortable working in a rapidly growing and changing organisation with a degree of ambiguity – confident to create processes and ways forward where they might not yet exist.
- Creative and innovative: willing to think outside the box to maximise reach.
- Resourceful, able to act on initiative, hardworking, detail-oriented, and systematic.
Our mission is to enable and nurture talented individuals from low-socioeconomic backgrounds to become a new generation of STEM leaders.
The client requests no contact from agencies or media sales.
- Capture authentic, high-quality photography and video content for use across social media, campaigns, and print.
- Design engaging visual assets for digital and print materials, including leaflets, posters, web banners, and merchandise.
- Develop and maintain content plans in collaboration with teams across the organisation.
- Lead the visual design of our website, ensuring an engaging and accessible user experience.
- Work with and support the Digital Marketing & Retail Officer by producing creative assets for our digital platforms and strengthen campaigns with emotive, compelling visuals.
- Manage and organise a library of multimedia and design assets.
- Produce content that is consistent with our brand guidelines, tone of voice, and core values.
Why Join Us?
At Cornwall Hospice Care, you’ll be part of a compassionate, dedicated team making a real difference. You’ll have the opportunity to use your creative skills to support a much-loved local charity — and the stories you tell will help fund life-changing care.
Ready to apply?
We’d love to hear from you. Due to expected high number of applications we may close this advert earlier than advertised.
The client requests no contact from agencies or media sales.
We are looking for an autonomous, inspiring, confident and organised leader. A transformer, capable of leading change and of developing services systematically and robustly. Someone who is inspired by the work we are doing now, and the opportunity to continue to lead growth and development.
Joining at an exciting time as we prepare a three-year strategy, you will have experience of charity sector, be able to evidence service leadership, change management, service design / transformation. You will have a strong understanding of governance, quality and safety in service design, as well as lived experience impact.
You will have had experience of working in or alongside the NHS. You will be an empowering leader, supportive and coaching in style, bringing people with you through development and change work.
You will be collaborative in your approach and credible in your leadership. You will have worked with other senior leaders and be comfortable presenting to boards and to a wide range of internal and external stakeholders.
Please refer to the attached recruitment pack for the full Job Specification.
Please upload your CV and supporting cover letter, outlining why you’re interested in the role. Please take your time to explain how your experience is relevant to this post and how you meet the criteria.
Closing date: Midnight Sunday 21st September 2025
First stage virtual interviews: Monday 29th September 2025
Second stage in-person interviews: Wednesday 15th October 2025
Inspired ‘by patients for patients’ our vision is that no one has to piece life back together on their own after catastrophic injury.




The client requests no contact from agencies or media sales.
Guy’s and St Thomas’ Foundation: Executive Director of Charities
Location: Office based at Southwark
Salary: £120,000 per annum
Contract: Full-time, Permanent
Because everyone deserves a fair chance at a long, healthy life, Guy’s & St Thomas’ Foundation works to tackle health inequalities and support outstanding NHS care. We’re now seeking an ambitious, senior leader in fundraising and marketing for a unique opportunity to become our new Executive Director of Charities. The role will be responsible for shaping the future of our three NHS charities - Guy’s & St Thomas’ Charity, Evelina London Children’s Charity, and Guy’s Cancer Charity and deliver impact that changes lives every day.
About Guy’s and St Thomas’ Foundation
At Guy’s & St Thomas’ Foundation our vision is to build a society where everyone stays healthier for longer. Every day, people across our communities face health challenges that shape their lives and futures. We are one of the UK’s oldest and largest health Foundations, with over 500 years of history. Rooted across Lambeth, Southwark and beyond, we work with the NHS, communities and partners across sectors to tackle health inequity, support innovation and back bold ideas that can transform society.
Now, we’re scaling our ambition. With Board backing for long-term investment in fundraising growth, and a new capital project at Evelina London Children’s Hospital on the horizon, this is a career-defining opportunity to lead that transformation.
What you’ll do
Reporting directly to our CEO, you will lead the Charities Team – overseeing directors across fundraising, marketing, funding & impact, strategy and innovation, and business and play a key role on the Foundation’s Executive Team.
Your responsibilities will include:
- Leadership & culture – uniting teams behind a shared vision, fostering high performance, and embedding diversity and inclusion.
- Strategy & fundraising – driving ambitious income growth, shaping large-scale propositions, and championing a culture of philanthropy across the Foundation and the Guy’s and St Thomas’ NHS Foundation Trust.
- Funding & impact – ensuring we invest strategically in health and equity, while strengthening how we measure and demonstrate impact.
- Partnerships – building deep, collaborative relationships with the Trust’s Executive team, senior clinical leaders, donors and partners.
- Governance & oversight – ensuring robust structures, efficiency and capability for long-term growth and success.
Who you are:
- A vision and mission driven leader, encouraging diverse, positive and collaborative cultures; and developing inclusive processes.
- A proven track record in strategic fundraising and marketing leadership and income growth.
- Experience building and leading high-performing teams in complex organisations, including leading leaders.
- Skill in strategy development and delivery, with the commercial acumen to drive results.
- The ability to inspire diverse stakeholders from senior NHS leaders to high-value donors.
- A confident communicator with excellent interpersonal and communication skills.
This is more than a leadership role, it’s a chance to redefine what philanthropy can achieve in healthcare. You’ll have the platform, resources and partnerships to deliver lasting impact at scale.
Ready to Learn More?
If you share our vision and are ready to inspire change, click below to view our full Candidate Pack for everything you need to know – including how to apply.
Closing date: Monday 13th October, 9am
Play a pivotal role in shaping the future of the magistracy — and through it, the health of the justice system.
We are seeking an inspiring leader to become the next Chief Executive of the Magistrates’ Association, the only independent voice of magistrates in England and Wales.
The MA is a Royal Charter charity with around 12,000 members. For more than a century we have championed magistrates, supported their development, and spoken truth to power on behalf of the magistracy and the wider justice system.
This is a unique opportunity to lead a small, committed team and a wide network of trustees and volunteers at a moment of real change. After years of decline, magistrate numbers are growing again and their role is expanding. Following a major programme of modernisation, the MA is stronger, more visible, and ready to build on this momentum.
As Chief Executive, you will:
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Provide strategic leadership, working closely with the Board of Trustees
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Be a visible and authoritative advocate with government, judiciary, Parliament and the media
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Oversee the delivery of services and support that matter to members
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Lead the growth of our membership, engaging new magistrates and re-connecting with those who have left
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Ensure strong financial and organisational management of the Association
We are looking for an experienced and credible leader with:
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A track record of strategic leadership and organisational development
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Strong financial and business acumen
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The ability to influence at the highest levels and act as a public spokesperson
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Experience of growing a membership body or comparable organisation
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A clear commitment to equality, diversity and inclusion
The client requests no contact from agencies or media sales.
Join Kapella at the start of our new chapter.We’re looking for an experienced and proactive Service Manager to lead and develop our Mediation and Separated Parents Services.
Kapella, formerly known as Relate Birmingham and Black Country, is a well-established and respected charity with a fresh identity and clear vision.We're at the start of an exciting new phase and we're building our team to grow our services and extend our reach across Birmingham, the Black Country, and surrounding areas.
At our core, Kapella's focus is building better relationships and improving wellbeing. We deliver accessible and affordable services including counselling, relationship support, family mediation, and domestic abuse programmes. Our clients are diverse, and we work with both self-paying individuals and those supported through funded contracts, grants and partnerships.
Our Mediation and Separated Parents Service will help families through conflict resolution, support separated parents and provide safe, child focussed contact. As Service Manager, you’ll be instrumental in developing and shaping this service, alongside establishing and overseeing new child contact centre services.
This role combines service leadership with operational management, focusing on quality assurance, safeguarding and continuous improvement, and sustainable growth.
The successful candidate will be an experienced service manager within mediation, parental conflict resolution, family courts or child contact settings, including contract delivery, project management, partnership working and managing teams.
You will have knowledge of legal, quality and safeguarding frameworks and experience of managing safeguarding issues. You will be solution focussed, providing positive leadership and working as part of our dedicated, friendly management team.
In this developing role, you’ll be able to think strategically and be comfortable being hands on. Initially your focus will be increasing our existing mediation service and separated parents support and managing a small team of practitioners, and then setting up child contact centre services (in line with our NACCC Accreditation) and recruiting new staff and volunteers.
Flexibility in working hours to meet service needs and manage risk or safety concerns is needed and some evening hours may be required and some travelling to other offices and external meeting will be necessary. Ideally it’s a full-time (37.5 hours per week), but we are open to 4 days or part time working arrangements for the right person.
The post is based at the Birmingham Office, with some hybrid working available. We offer ongoing development, 25 days leave, professional development, a pension scheme and staff wellbeing support.
Deadline for applications Thursday 18 September 2025
Interviews will be held 23 and 24 September 2025
Please submit a CV and a separate cover letter outlining your relevant experience and how you meet the requirements of the role.
The client requests no contact from agencies or media sales.
35 hours per week
Teddington, London Borough of Richmond
Ruils is run by, and for, disabled people. We exist to remove the barriers that prevent disabled people from living independent lives. Our vision is a society where all individuals have choice and control to live independently. We provide information, advice, advocacy, befriending and activities to our clients and their families.
We work with the Richmond General Practice Alliance (RGPA) and our local Primary Care Networks to deliver personalised care services: Social Prescribing and Proactive Anticipatory Care (PAC). This allows GPs and other health care professionals to refer patients to a Link Worker or Care Coordinator, who can work with the individual and connect them with services and activities in their community. We have a team of 15 Link Workers and Care Coordinators spread throughout the borough and in this role you will lead and manage the team.
The NHS Plan also highlighted the need to focus on the prevention of long-term conditions and reduce health inequalities faced by sections of society. You will also lead the delivery of ‘Health in Your Hands’ and a Community Health and Wellbeing Programme, which focuses on targeting localities that are facing health inequalities due to high levels of social deprivation.
You may currently be:
- Social Prescribing Link Worker looking for career progression
- Working in the voluntary sector and looking for career progression into a management role
- An allied professional with knowledge of personalised care services
- An experienced manager looking for a new opportunity in the field of health and social care.
Duties and Responsibilities:
- Leading and motivating a team of professionals with differing skills and experience to deliver high quality services meeting Key Performance Indicators.
- Being a key member of the Charity’s leadership team able to consider and discuss the wider aspects of the charity outside of your own direct responsibilities.
- Working with the RGPA contract manager and the CEO to set and monitor targets for each project/service and identifying and resolving any issues that arise.
- Strong project management skills – able to set up projects, processes and communicate these clearly to the wider team.
- Creating coherent and comprehensive reports for stakeholders by analysing and collating data from different sources.
- Working on your own initiative and with minimum day to day supervision to achieve agreed goals and targets.
- Attending meetings and events, communicating effectively with a variety of individuals including health professionals and other organisations in the voluntary sector.
- Being responsible for the recruitment, selection, induction and training of new permanent or temporary staff.
What we can offer you:
- A vibrant and interesting work environment – every day is different
- An experienced and supportive leadership team
- Training and development opportunities
- Flexible working
- Kind and caring colleagues who work as a team
- A cycle to work scheme
- An employee assistance programme (EAP)
We operate a Guaranteed Interview Scheme; we will guarantee an interview to all disabled applicants who meet the essential criteria for the post. Please state in a cover letter if you wish us to consider you for this guaranteed interview scheme.
To apply for the role, please send your CV and covering letter outlining how you meet the key requirements for the role (as outlined above). If you would like a full Job Description to aid your application, please request this, as detailed in 'How to Apply'.
Closing date: 23rd September 2025.
Face-to-face interviews will take place during the week commencing 29th September 2025.
Our mission is to provide a range of services and activities to enable individuals to be independent and to live life to the full.

Customer Services Advisor
We are seeking a confident and empathetic Customer Services Advisor to be the first point of contact for residents, delivering excellent service with an organisation making a real difference in women’s lives.
Position: Customer Services Advisor
Salary: £28,357 per year
Location: Hybrid, with 2 days per week in Hammersmith
Hours: Full-time, 35 hours per week, Monday to Friday
Contract: Permanent
Closing Date: Midday, Friday 19 September 2025
Interview Date: Week commencing 29 September 2025
About the Role
As Customer Services Advisor, you will play a key role in ensuring residents receive a responsive, professional and supportive service. You will be the first point of contact for enquiries, handling calls, emails and requests with empathy, accuracy and efficiency.
Key responsibilities include:
- Managing incoming calls and emails with professionalism and patience
- Handling tenancy and responsive repair queries
- Raising accurate works orders and liaising with contractors
- Recording and updating resident information
- Supporting rent payments and signposting financial concerns
- Assisting with lettings and void processes
- Responding to complaints and feedback to improve services
About You
We are looking for someone who can communicate clearly, stay calm under pressure and has a passion for excellent service.
You will bring:
- Experience in a customer-focused environment with call-handling responsibilities
- Strong written and verbal communication skills
- The ability to prioritise a busy workload and stay highly organised
- Proficiency in Microsoft Office (Outlook, Word, Excel)
- A positive, empathetic and solution-focused approach
- The ability to work collaboratively as part of a team
Knowledge of social housing or property maintenance is an advantage but not essential.
About the Organisation
This is a not-for-profit housing provider with a long history of supporting people to live safely and independently in high-quality, affordable homes. With almost 1,000 properties across London, the organisation offers both general needs and sheltered housing, alongside an ambitious development programme delivering over 160 new homes in the coming years.
Residents are at the heart of everything they do, with a strong commitment to equality, inclusivity and empowerment, ensuring services continually improve to meet the needs of the communities they serve.
Other roles you may have experience of could include; Customer Service Officer, Housing Assistant, Contact Centre Advisor, Repairs Coordinator, Resident Services Officer, Tenancy Advisor. #INDNFP
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Join the Brent Centre for Young People, where you’ll craft powerful stories that elevate our mission, spark fundraising, and shape our brand across digital and print channels. This is an exciting opportunity for a dynamic Communications & Marketing Officer to shape and deliver impactful communications, marketing, and engagement strategies that amplify the charity’s brand, strengthen stakeholder engagement, and advance its mission.
The Brent Centre for Young People
The Brent Centre for Young People (BCYP) is the leading mental health charity for young people in Northwest London, helping over 800 young people a year with a wide range of issues. We offer specialised treatment in the areas of depression, suicide prevention, self-harm, eating disorders, exam anxiety and more. Our approach is rooted in psychoanalytic psychotherapy. We aim to reach significantly more young people in the years ahead, drawing on our heritage that combines specialist treatment in-house and outreach into communities. The Brent Centre is also an important Research Centre on Adolescent Breakdown and Psychotherapy.
About the Role
BCYP is seeking a seasoned Communications and Marketing Officer who will design and implement a strategy to boost BCYP’s brand and support the efforts of clinicians. The candidate will also support the fundraising team through grassroots event management and the adoption of a small portfolio of donors. Some event and project management will be required, in particular supporting the delivery of seminars and training programmes, as well as community events.
The applicant will have excellent communication skills, be able to translate the stakeholders’ (Trustees/clinicians/donors/young people) needs and broadcast them to the community. They must have hands-on skills creating and designing digital, print, and social media and the confidence to put their signature on a strong communications and marketing strategy that will maximize external partnerships.
This is an excellent opportunity for a confident self-starter to bring their vision and expertise into play to shape the look and feel of BCYP’s image, and to coalesce BCYP’s services to offer a holistic experience for our community.
Applications close once post is filled
The client requests no contact from agencies or media sales.
Delegated Services is a thriving Community Interest Company (CIC) dedicated to being the first-choice partner for the education and community sectors, providing high-quality support services with incredible value.
We are at a pivotal moment in our growth, and we are now seeking an exceptional and visionary Chief Executive Officer to build upon our strong foundations and guide us into a future of even greater impact and support to the Education and Community sectors in the West Country, but with a National reach.
This is a unique opportunity for a passionate and strategic leader to join our dedicated team. We understand the importance of a smooth and effective transition, and as such, the handover process from our current CEO will be carefully phased over 6 months. This period will allow for comprehensive knowledge transfer, relationship building, and a seamless integration into the organisation, ensuring the continued success and stability of Delegated Services.
We are looking for someone who:
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Has a proven track record of strategic leadership and operational management, ideally within the not-for-profit or social enterprise sector
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Possesses a deep understanding of governance, financial management, and stakeholder engagement within a CIC framework, building and maintaining effective relationships with a diverse range of stakeholders, for example, demonstrating working experience with School/MAT CEOs, Leaders, Headteachers, etc. knowing how schools work, with preferably some knowledge of the charity sector
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Is an inspirational communicator, capable of motivating teams, building strong partnerships, and advocating for our mission
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Is an experienced and skilled professional in our core areas of service, primarily, HS&W
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Can market and sell the services to potential new customers and negotiate with existing agreement customers, renewal of their arrangements, where applicable, for April and September 2026 and beyond, repeating the process on a rolling basis, and
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Is committed to our values and passionate about making a tangible difference in education and the community.
If you are ready to take on a significant leadership role within a values-driven organisation and contribute to a legacy of positive change, we encourage you to apply.
Application must be submitted by the end of day deadline: 31st October 2025.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Who we are: Brake has been supporting victims of road carnage since 1995, and we're on a mission to prevent future collisions. Every 20 minutes, someone is killed or seriously injured on our roads, impacting lives profoundly.
Join our team: We are seeking a Service Delivery Lead to have operational oversight and responsibility for Brake’s National Road Victim Service (NRVS). Reporting to the Chief Operating Officer (COO) and working closely with the Senior Leadership Team (SLT), the role will focus on building strong foundations, fostering a positive team culture, and ensuring effective service delivery.
Not your average job: This role is an excellent opportunity to build on our current support offer as well as driving meaningful service improvement, and playing a key role in building a stronger, more effective team culture across the National Road Victim Service.
What we offer:
- A generous 35 days of annual leave (including bank holidays and 3-day shutdown period between Christmas and New Year, pro-rata for part-time working patterns)
- Birthday day off
- Enhanced sick pay and compassionate leave
- Death in service benefit
- Pension
- Employee Assistance Programme
- Flexible working
- A rewarding role with purpose
- Be part of a skilled, friendly team with an engaged Board of Trustees
Who you are: An excellent communicator, with the ability to engage and inspire and a proven ability to get things done. You will have strong, robust, and consistent leadership skills, and be capable of making sound judgments under pressure and ensuring timely resolutions. Proven experience in managing or leading a team within a service delivery environment is a must as is experience in safeguarding, and managing risk, including clinical escalation and operational risk mitigation.
You will have a visible, approachable and supportive leadership style, combined with resilience and adaptability, a collaborative mindset and a commitment to Brake’s mission to support road victims and create safer roads for everyone.
Specifically seeking candidates with:
- Excellent communication skills
- Ability to delegate effectively
- Proven experience in managing or leading a team within a service delivery environment
- Competence in managing risk, including clinical escalation and operational risk mitigation
- Commitment to inclusivity, fairness, and promoting a culture of equality
- Competence in monitoring performance metrics and reporting outcomes to senior leadership
- A full, clean UK driving licence (if you are a driver)
- competent IT skills for remote work
Join our mission: Your greatest reward will be knowing you've made a positive difference in someone's recovery from psychological trauma.
About us: Brake is passionate about creating an inclusive workplace that values diversity. We welcome your application whatever your background or situation. We particularly welcome applications from those who are part of the global majority, the LGBTQIA+ community or disabled. We are proud to be a disability confident employer. We don’t want you to ‘fit’ our culture, we want you to enrich it. So, if you have a passion for making a difference and share in our vision for a world where no one is killed on our roads, we would love to hear from you.
Apply now: If you're up for a new challenge and have the skills, read our full job descriptions and apply now.
Not for traffic offenders: Due to the nature of our work we can't accept applications from traffic offenders. Candidates will be asked to disclose whether they have any unspent points on their licence at interview.
A DBS check is required due to the sensitive nature of our service.
Join us today and be part of the solution!
We will interview as and when we receive strong applications and will close the vacancy early if we find the right candidate.
We welcome cover letters in an alternative format, why not send us a short video and tell us about yourself?
We work to stop road deaths and injuries, support people affected by road crashes and campaign for safe and healthy mobility for all.


The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The basics
Location: Agile working
Contract: Permanent, subject to funding
Hours: 16 hours per week
Starting salary: £27,445 FTE (£13,722.50 pro rata)
Who we are
Safer London is a charity working with young Londoners and families who are affected by violence and exploitation. We believe that when a child or young person comes to us they are just that – a child or a young person: we don’t define them by the issue that has brought them to us. By working alongside young Londoners, their families and peers in the places where they spend their time, we can create a safe London not just for them but for everyone.
Who you are
Would you like to make a difference to the lives of Young Londoners?
Do you enjoy helping people get the best out of online systems, designing and delivering high quality training and resources?
Do you have the expertise to provide support to users of case recording systems?
If so, you might be just who we are looking for!
If you are committed and resilient, and believe you have what it takes to help us to improve the lives of young Londoners and their families please apply.
What the role involves
1. Ensuring that there are regular training opportunities for both new starters and those requiring refresher sessions or updates when new functions or forms are released. This will include running system training drop in sessions to assist with queries / hear feedback, and relaying information from these to the Information Governance and IT manager.
2. To support managing the case recording system help desk – so that support is always ava
ilable to front line workers and other stakeholders.
3. Working with the Learning and Development Coordinator to establish an evaluation method and implement this to enable us to assess the effectiveness of each training session and using this to improve future delivery.
4. Produce effective training materials and guidance documents, and develop and maintain a training area on our case recording system, including the creation of dummy forms and files for new users to access and use as a training sandbox
5. Performing case recording system changes to forms and lists as directed by the Information Governance and IT Lead
6. Support the Data Reporting and System Support Lead with regards to user administration and user support at times of absence and increased need
7. Working with the Learning and Development Coordinator to support the creation of e-learning training modules for our LMS (currently RISE) Acting at all times in line with safeguarding legislation and guidance in addition to Safer London’s practice guidelines and wider pan-London processes and protocols.
8. Undertaking any other duties as required and commensurate with the level of this post, including covering the Data Reporting and CRS support lead post functions when relevant.
Additional Information
Safer London is committed to safeguarding and promoting the welfare of children and young people, and we expect anyone who works and volunteers with us to share this commitment. As part of this commitment we will request a DBS (Disclosure & Barring Service) check, as well as references covering the last five years, for the successful candidates.
We value diversity and encourage and welcome applications from people of all backgrounds. We know that in order to make London a safer place for the young people that live here we need a diverse range of perspectives, experience, and knowledge.
Why working for us is different:
Encouraging work life balance
Ø Safer London is a 4 day/32 hour (FTE) working week organisation. This means that you have a regular day off in the week with no impact on your pay.
Ø 179 hours annual leave (plus bank holidays and pro rata for those who join us part time) rising after 3 and 5 years of service.
Ø Flexible and smart working policies in line with an agile way of working.
Ø Agile working - meaning you can work from different locations like home, in the community, from our office (job dependent).
Enriching your work life
Ø Opportunities for learning and development
Ø New modern offices
Ø Opportunities to feedback including surveys and groups
Ø Reflective practice sessions
Ø Reduced caseloads compared to statutory services
Caring for you and your family
Ø Enhanced family leave
Ø Death in service benefit
Ø Thinking about your finances
Ø Discounted season ticket loan
Ø Pension scheme
Ø Cycle to work scheme
Ø Expenses float scheme
Sound good? Here’s how to apply
To apply please complete the online application form and submit it as soon as possible: Safer London runs a rolling recruitment process which means that applications are shortlisted and invited for interview within one week of receipt. As soon as a suitable candidate is found no further applications will be considered.
As part of the online application you will be required to confirm you have read our Privacy and Cookie Policy and Safeguarding and Child Protection Policy.
Please make sure you find the Job Pack attached by clicking the apply button on this page or find it on Safer London’s Website.
Should you need any adjustments to the recruitment process or if you experience any technical issues when trying to access and/or complete the application through the online portal, please contact us via the “Contact us” section of our website or find our contact information in the Job Pack.
Safer London is not a sponsoring organisation for foreign nationals and you must be able to show proof that you have permission to live and work in the UK in order to be considered for this role.
The client requests no contact from agencies or media sales.
About A4ID
Advocates for International Development (A4ID) is a global charity that believes in the power of the law to drive positive change. A4ID facilitates partnerships between the world’s leading law firms and legal professionals and organisations working towards the UN Sustainable Development Goals (SDGs). Our work ensures that the rule of law and access to justice are integral to sustainable development efforts worldwide.
Purpose of the Role
The role of the Project Officer – Legal Services (POLS) is to support the PBLS team’s mission to advance the UN SDGs by brokering pro bono legal assistance from legal experts in support of international NGOs globally. The POLS will do this by coordinating the internal processes for project sourcing, scoping and allocating, and utilising legal expertise within these processes and when providing external training and communications.
A key focus of this role is to source and scope out the weekly pro bono projects and forms. The POLS will also engage law firms and other legal stakeholders, conduct due diligence, allocate projects, maintain project records, gather feedback, prepare internal reports and external communications and undertake other administrative tasks as necessary (e.g. updating software and implementing process changes). Other key responsibilities include assisting the PBLM with any bespoke projects, assisting with training events for Development Partners on relevant legal topics, and engaging key Legal or Development Partners on any specific areas of legal interest or need.
To Apply
Interested candidates are requested to send a CV and Cover Letter. The Cover Letter must include why you are interested in this job and how you match the person's specification. We encourage you to draw specific examples from your professional life in the Cover Letter.
If you have any queries about the role, please contact the Chief Operating Officer.
Closing date for applications is 21 September 2025.
We are a dynamic charity which supports adults with Learning Disabilities, Autism and Mental Health. We operate two Learning Centres, Charity Shop and Café in Northampton, and we aspire for further growth within the West Northants area.
We place our service users at the centre of what we do and pride ourselves on their having a fulfilled happy time. Our ethos, our motive is their achievement.
We are recruiting a Head of Care Services to join our senior team and to play their part in the ongoing development of our activities, ensuring that we maintain high quality standards and a person-centred approach. The ideal applicant will have experience in ensuring the care and wellbeing of individuals, ideally with learning disabilities, autism and mental health, including the preparation of the range of paperwork and audits covering all aspects of care in a Day Centre setting,
The postholder will have knowledge of managing staff and supporting them to achieve positive outcomes, experience of interacting with Social Services and Health professionals, knowledge of Safeguarding procedures and managing the minimising of risk, strong I.T and communication skills and ability to contribute as part of a team and on their own initiative.
A full clean U.K. driving licence and qualification in Health and Social Care are welcomed.
We value our staff team and are accredited by the Living Wage Foundation in paying all our staff on or above the Real Living Wage.
Please note we require a CV and a completed application form.
References and a full enhanced DBS check will be required.
Closing date for applications: Tuesday 7th October 2025
Interviews: Week commencing Monday 13th October 2025,
If you would like an informal conversation about the role, please contact Spectrum Northants CEO using the e-mail or phone number previously mentioned.