Social jobs
Are you passionate about delivering exceptional customer service, connecting with people, and making a real difference?
Join Our Team as a Customer Services Advisor – Outbound calling
As a Customer Services Advisor - Outbound calling , you’ll be the friendly and trusted voice of BHF building meaningful relationships with our customers, supporters, and fundraisers. You’ll play a key role in shaping perceptions, influencing engagement, and stewarding long-term connections through outbound calling and responsive support.
Key Responsibilities:
- Connecting with our BHF supporters through outbound calls, supporting their training schedules, fundraising, and promoting major events like the London Marathon and the London to Brighton Bike Ride.
- Responding to and resolving inbound queries via telephone, email, social media, and live web chat.
- Providing information, taking donations, and resolving customer queries and feedback.
- Using our ticketing and CRM systems to update customer records.
- Enhancing satisfaction and relationships through stewardship activities.
About You
Your ability to connect with people is your superpower. We’re looking for someone who’s naturally curious, a quick learner, and passionate about building meaningful relationships. You’ll be the first point of contact for our customers and supporters, listening, asking insightful questions, and providing the right help at the right time.
You can influence with empathy, fundraise with integrity, and turn everyday conversations into meaningful moments. Your enthusiasm and warmth shine through in every interaction, guiding supporters through their journey whether they’re training for a major event or making a heartfelt donation. You’re resilient, calm under pressure, and make people feel genuinely valued.
You’ll be confident using Microsoft Office, databases, and handling data entry with accuracy. Your proactive, “can-do” attitude means you take ownership of queries and give people the time and care they deserve.
Driven by customer satisfaction, you see challenges as opportunities to create unforgettable moments. Your excellent administrative and time management skills help you stay organised and focused, even when juggling multiple priorities.
Why Join Us?
We offer our staff generous benefits, such as:
-
30 days annual leave plus bank holidays.
-
Private medical insurance, dental health cover, and money towards gym membership.
-
Pension scheme with employer contribution up to 10%.
-
Full pay for 12 weeks for family leave including maternity, paternity and adoption leave.
-
Life assurance.
-
Extra paid leave of up to 10 days to support colleagues who may need more time off work to look after themselves or others close to them.
Working Arrangements
- 2 x Permanent contract and 5 x 6-month Fixed Term Contract starting on 14th Jan 2026 .
- Working Hours: Normal working hours are 09:00am to 05:00pm, Monday to Friday, with flexibility to work 11:00am - 07:00pm and some Saturdays during peak event season.
- Hybrid Role: A week typically involves 1 day a week (usually Wednesdays) in our Birmingham office (B37 7YE) to collaborate with your team and other 4 days will be working remotely at home.
Interview Process
Our interview process involves two stages:
- Initial Stage: One-way video interview, allowing you to record responses to pre-set questions at your convenience, showcasing your personality, skills, and experiences.
- Second Stage: Assessment Centres will be held in person at our Birmingham Office (B37 7YE) on 2nd 3rd and 4th December 2025. Please note that these dates are fixed and cannot be changed.
Start Date & Induction:
All new team members will start on 14th Jan 2026, and this date is not negotiable. The induction training will last for four weeks, during which you will be required to come into the office more frequently. After completing the training, your office attendance will reduce to once a week.
About us
Every single one of us is vulnerable to the heartbreak caused by heart and circulatory diseases – they are the world’s biggest killers. But the research we fund represents hope. And nothing matters more than finding cures and treatments that give us more time with the people we love.
We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day.
Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.
Our vision is a world free from the fear of heart and circulatory diseases.
This is an exciting role in a unique organisation. Our vision is to provide an outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world. We aim to build a vibrant and empowered student community with real influence in UCL and beyond, that enables students to enjoy their time at university; pursue their interests and passions; see the world in new ways; and develop the skills and experience to change the world for the better.
We are a registered charity employing over 100 career staff and 300 student staff, delivering a wide range of services and representative functions for UCL students. We have the widest portfolio of services of any student organisation in the country, managing UCL’s extracurricular programmes for sport, music, drama, dance, media, volunteering, academic societies and intercultural engagement; providing a wide range of fantastic social spaces; leading on student democracy and representation across UCL; and offering excellent student support services.
It's an exciting time to join our growing organisation as we lead the delivery of UCL’s groundbreaking new Student Life Strategy. This is enabling us to build more programmes to improve students’ mental and physical wellbeing, promote genuine equity for all, build students’ skills and confidence, develop their international connections and intercultural skills, and make a real contribution to our local community.
We support hybrid working. Excellent benefits including defined benefit pension scheme and generous holiday entitlement. We are proud of high levels of staff engagement and pride ourselves on being a great place to work. We will consider applications to work on a flexible and job share basis wherever possible
The role is a full time and fixed term contract for one year.
The Cafes Manager will take full responsibility in leading and operating a successful cafes and catering operation, giving our student members an excellent service experience every day, looking to implement our cafes operation with new and innovative ideas led by the Head of Commercial Services. This role forms a key part of our Operations team, led by the Director of Operations. Comprising of both front facing and behind the scenes departments including; Cafés and Bars, Retail, Bloomsbury Fitness Gym, Human Resources, Facilities and Systems, the team delivers core functions and central services for the Union, as well as providing a diverse range of quality facilities accessible to our 55,000 members. The Operations team, and this role, are central to the successful delivery of our new strategic plan that will set us on the path to become one of the best students’ unions in the UK, and more importantly a better students’ union for our members.
An outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world.


The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
One of the UK’s most inspiring and best-known faith-based organisations is looking for a Community Mission Facilitator to join the team at our Berwick Corps (Church).
In this role you will assist the Corps in the effective running of spiritual programmes and community outreach with the local community.
Key Responsibilities:
As Community Mission Facilitator you will deliver the Corps spiritual and community programmes, actively encouraging and engaging the community to attend. This involves providing practical and pastoral guidance, signposting support available and linking the projects with the existing Corps Mission.
What You Will Bring:
You will be a committed and practising Christian with a heart for ministry and community engagement. With compassion and strong communication skills, you will build meaningful relationships and deliver impactful spiritual and outreach programmes. You will be confident working independently, well-organised, and digitally proficient, with the flexibility to support activities during evenings and weekends.
Benefits: 25 days annual leave + bank holidays (pro rata for part-time) a contributory pension scheme; an employee assistance programme
This role has an occupational requirement that the successful candidate must be a committed and practising Christian and will be in sympathy with the doctrines of, and supportive of, the purposes and the aims and objectives of The Salvation Army.
In order to complete your application please download and read the job profile and any other attachments.
In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement as this forms the basis of our shortlisting.
Appointment subject to satisfactory references, proof of right to work in the UK and a satisfactory PVG check.
For details of how to prove your right to work in the UK please visit the government website and please note that we are unable to offer sponsorship.
Please note that any Salvation Army employees who are under notice of redundancy and apply for this position will be given priority consideration.
We reserve the right to close this advert earlier if we feel that we have received sufficient applications.
Promoting equality in the workplace and as a disability confident leader scheme employer, we guarantee to interview all disabled applicants who meet all the minimum essential criteria for the vacancy.
Working hours: 35 hours per week, which may include evenings and weekends
Closing date: 23:59, Sun, 23rd Nov 2025
Interview Date: To be confirmed
Our mission is based on our faith in Jesus Christ who wants everyone to experience life in all its fullness.



Job Title: Refuge Worker
Location: Derby
Salary: £12,756.17 per annum
Contract type: Part Time, Permanent
Hours: 18.5 hours per week (days to be discussed)
This is an opportunity to join Refuge as a Refuge Worker in Derby.
The post holder will provide high quality practical and emotional support to survivors of domestic abuse and their children living in our refuges. This includes safety planning and enabling women to access housing, welfare, benefits, and legal advice. A key requirement is to provide personal welfare support and to ensure that women are provided with a safe, supportive, and welcoming environment in accordance with Refuge’s philosophical principles.
As part of this role, you will be required to participate in an out-of-hours on call rota.
This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
Closing Date: 09:00am 7 November 2025
Interview date: 20 November 2025
The client requests no contact from agencies or media sales.
THE VACANCY
Deputy Regional Secretary – Asia Pacific
Location: Based in one of the ITF’s regional offices (Delhi, Singapore, Sydney, Tokyo or Hong Kong) with regular international travel across the region.
About the Role
As the Deputy Regional Secretary, you will play a central role in shaping and executing the ITF’s mission across the Asia Pacific. You will work directly with the Regional Secretary to provide political, strategic, and operational leadership, ensuring our work is effective, impactful, and aligned with our global priorities.
Your key responsibilities will include:
- Strategic Leadership: Supporting the development and implementation of the regional strategy and work programmes that empower transport workers and their unions.
- Political Analysis: Monitoring political and labour developments to inform the ITF’s strategic responses and campaigning priorities in the region.
- Building Power: Building and maintaining strong relationships with affiliated and prospective unions to grow our membership and strengthen the movement.
- Coordination & Governance: Supporting the work of our regional governance bodies, including elected Vice-Presidents and National Coordinating Committees.
- Stakeholder Engagement: Establishing strategic relationships with donor organisations and external partners to secure resources and amplify our impact.
- Championing Equality: Ensuring the leadership of women, young workers, and marginalised groups is central to all our regional strategies and projects.
- Deputisation: Acting on behalf of the Regional Secretary when required, representing the ITF at high-level forums and meetings.
About you
The mission and values of the ITF are of utmost importance and as such, the successful candidate for this role must hold high ethical standards, displaying diligence and integrity when representing the organisation.
We are looking for a purpose-driven individual with significant experience of senior leadership within trade unions or social movements within the Asia Pacific region, including the development and implementation of key organisational strategies within a trade union or social movements context within the Asia Pacific region. This person must be able to demonstrate strategic thinking and have excellent analytical and problem-solving skills.
The role requires an excellent communicator who had the ability to work effectively to engage and motivate others. It also needs someone who can effectively build relationships, as well as display collaborative and influencing skills.
The Deputy Regional Secretary role for Asia Pacific will be expected to undertake regular international travel globally and in the Asia Pacific region and must be able to work flexibly including during out of office hours.
Why work for us
The ITF offers a highly attractive salary, pension scheme, and annual leave entitlement, as well as the opportunity for international travel.
At the ITF, we are committed to providing an inclusive environment for our team and our affiliates. We see the diversity of our staff as a source of intelligence and strength. This means that we work creatively to make the most of unique experiences and perspectives. We are an equal opportunities employer. We welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, migration status, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union affiliation or activity.
The organisation
The International Transport Workers’ Federation (ITF) is a democratic, affiliate-led federation recognised as the world’s leading transport authority. We fight passionately to improve workers’ lives, connecting more than 700 affiliated trade unions from 150 countries to secure rights, equality and justice for workers’ globally. We are the voice for nearly 18.5 million transport workers across the world.
We have offices in London, Abidjan, Brussels, Geneva, Hong Kong, Montreal, Nairobi, New Delhi, Panama City, Rio de Janeiro, Singapore, Sydney and Tokyo, with members spanning the globe.
The ITF Constitution sets out the following aims:
- To promote respect for trade union and human rights worldwide
- To work for peace based on social justice and economic progress
- To help our affiliated unions defend the interests of their members
- To provide general assistance to transport workers in difficulty
At the ITF, our values are at the heart of all that we do. We demonstrate solidarity. We are democratic. We are dynamic. We are determined. We are dedicated to bringing together a diverse group of people to truly strengthen the ITF as the global voice for transport workers.
THE ORGANISATION
The International Transport Workers’ Federation (ITF) is a democratic, affiliate-led federation recognised as the world’s leading transport authority. We fight passionately to improve workers' lives, connecting more than 700 affiliated trade unions from 150 countries to secure rights, equality and justice for workers' globally. We are the voice for nearly 18.5 million transport workers across the world.
We have offices in London, Abidjan, Amman, Brussels, Geneva, Hong Kong, Montreal, Nairobi, New Delhi, Panama City, Rio de Janeiro, Singapore, Sydney, and Tokyo, with members spanning the globe.
Purpose:
- The ITF constitution sets out the following aims:
- To promote respect for trade union and human rights worldwide
- To work for peace based on social justice and economic progress
- To help our affiliated unions defend the interests of their members
- To provide research and information services to our affiliates
- To provide general assistance to transport workers in difficulty
Values
At the ITF, our values are at the heart of all that we do. We demonstrate solidarity. We are democratic. We are dynamic. We are determined. We are dedicated to bringing together a diverse group of people to truly strengthen the ITF as the global voice for transport workers. Find out more about our values.
Equal opportunities statement:
At the ITF, we are committed to providing an inclusive environment for our team and our affiliates. We see the diversity of our staff as a source of intelligence and our strength. This means that we work creatively to make the most of the unique experiences and perspectives. We are an equal opportunities employer. We welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, migration status, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union affiliation or activity.
Please click apply to submit your application. Closing date 7 November 2025.
Every day transport workers keep the world moving – connecting millions of people across our cities and countries

The client requests no contact from agencies or media sales.
Surveyor (Interim Contract)
Location: Various sites across London
Rate: £300-£325 per day (umbrella)
Contract Length: 3-6 months (rolling)
We are supporting a housing provider who are seeking an experienced Surveyor to support the management and delivery of repairs, maintenance, and stock investment contracts for housing and associated properties. This role involves working closely with contractors, consultants, and residents to ensure high standards of service, customer satisfaction, and value for money.
Key Responsibilities:
- Support with the delivery of the repairs, maintenance and stock investment contracts throughout the housing stock.
- Conduct technical audits, inspections, and defect diagnoses to maintain property standards and prevent disrepair claims.
- Monitor contractor performance, contribute to budget management, and ensure compliance with regulatory requirements.
- Support resident involvement and provide technical advice to customer service teams.
- Manage void properties to required standards and contribute to risk management in maintenance services.
- Assist in procuring and managing contracts for reactive repairs, planned works, voids, and compliance-related services.
Person Specification:
- Strong knowledge of building maintenance, housing regulations, and social housing contexts.
- Experience in defect diagnosis, contract management, and resident engagement.
If you have relevant technical surveying experience in maintenance and repairs, apply now to join a dynamic team focused on delivering excellent property services.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About HOST
HOST is a not-for-profit social enterprise dedicated to unlocking the power of people and communities to drive meaningful change. We believe that real transformation happens from the ground up — and that grassroots activists and movements are key to tackling today’s most urgent environmental and social challenges.
And we know that our partners face barriers. That they don’t always have access to the right resources, networks, or operational solutions. That’s where we come in. HOST provides the infrastructure, strategic development expertise, and tailored support they need to thrive.
We exist to make their lives easier, taking care of essential back-office responsibilities — financial, legal, and administrative — so they can get on with the difficult challenges. And we offer strategic guidance to help them build momentum, strengthen their impact, and sustain their work for the long term.
In the face of an ever-changing world of systemic challenges, we strive to create meaningful connections and support shared progress — so our work is rooted in collaboration, inclusivity, and trust. Together, we enable the people and projects driving change to navigate complexities, overcome barriers, and make a lasting impact for a more just and equitable future.
Since 2020, we’ve supported over 350 changemakers in more than 90 countries. Because we believe in doing the right thing, acting with urgency, and working alongside change-makers to create a better world.
About the Role
As Partnerships Manager: Changemakers, you’ll lead the team that supports HOST’s global community of hosted partners (HPs). You’ll oversee all Community Support activity, ensuring partners receive the clear, responsive, and values-led service that enables them to focus on making change happen.
This role sits at the heart of the Partnership Management Circle. You’ll manage a small, high-performing team of Community Support Leads, coordinate cross-team development projects, and ensure that systems, processes, and communications evolve in step with the growing needs of our hosted partners.
Core Responsibilities
1. Leadership and Management
-
Line manage the Community Support Team, providing coaching, direction, and performance feedback.
-
Oversee delivery of all Community Support activities, ensuring consistency, quality, and alignment with HOST’s mission and tone of voice.
-
Coordinate cross-team projects that strengthen HOST’s service offer and internal collaboration.
2. Hosted Partner Experience and Development
-
Lead the design and delivery of the Hosted Partner Journey, from onboarding to exit.
-
Oversee the production of guides, FAQs, and templates that improve hosted partner understanding and experience.
-
Manage complex partner queries and ensure appropriate resolution in collaboration with Legal, Finance, and Operations.
3. Systems, Processes, and SOPs
-
Develop and maintain all Community Support SOPs.
-
Support the development and testing of HOSTHub features relevant to Project Hosting.
-
Work with the Tech and Operations teams to improve efficiency and automation.
4. Risk and Compliance
-
Lead risk identification, screening, and management for Hosted Partners.
-
Work closely with the Legal Circle on legal requests, contract amendments, and risk escalations.
-
Maintain accurate documentation of risk assessments and resolutions.
5. Pricing, Performance and Development
-
Set and manage pricing within the approved HOST fee range.
-
Track and analyse key performance indicators (KPIs) with support from the Data Analyst.
-
Lead annual Project Hosting service reviews and contribute to continuous improvement.
6. Collaboration and Communications
-
Work with Communications to deliver partner-facing materials, including the Project Hosting Bulletin.
-
Ensure all partner resources reflect HOST’s empowering, expert, and empathetic tone.
Required Experience
-
5+ years' experience in operations, partnerships, or programme delivery within a not-for-profit, social enterprise, or international NGO.
-
3+ years' experience managing partner or client relationships, ideally across multiple regions or cultures.
-
2+ years' experience leading and developing a small team, including setting goals, coaching, and performance management.
-
Confident managing systems, workflows, and digital tools (such as ClickUp, Zendesk, Jotform, or CRM platforms).
-
Proven ability to coordinate across departments and disciplines to resolve complex partner or client issues.
-
Experience designing, documenting, and improving organisational processes or SOPs to drive efficiency.
-
Strong analytical and reporting skills, with the ability to interpret data and translate insights into service or system improvements.
-
Excellent written and verbal communication skills, with the ability to represent HOST’s tone and values in partner-facing communications.
-
Demonstrated organisational and problem-solving skills, with a track record of meeting deadlines in fast-moving, distributed teams.
-
Confident working independently in a remote, cross-cultural environment, with strong self-management and collaboration skills.
At HOST, we believe change starts with people who care.
If you’re passionate about building systems that help others thrive — and want to play a key role in supporting changemakers around the world — we’d love to hear from you.
We believe in the power of people to do extraordinary things. Our mission is to host the world's change-makers, enabling climate and social action.
We want kind and empathic people to work at Refuge, who believe in equality, diversity, and inclusion, are experts in their area of knowledge, want to make a positive difference and improve the lives of the women and children we support.
This is an opportunity to join Refuge as an Independent Domestic Violence Advocate to supporting women and children who are impacted by domestic violence. You will work closely with victims of domestic abuse from the point of crisis, to provide high quality independent advocacy and support to survivors of domestic abuse at the highest risk and their children.
As part of this role, you will be required to participate in an out-of-hours on call rota.
This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
Closing date: 9.00am on 10 November 2025
Interview date: 17 November 2025
The client requests no contact from agencies or media sales.
Mind BLMK works across our communities to support positive mental health and wellbeing. Working closely with a range of partners, we offer a number of activities from our wellbeing centres and local venues to make a difference to the mental health and wellbeing of people in Bedfordshire, Luton and Milton Keynes, and our aim is to make sure that no-one has to face a mental health problem alone.
Community Navigator (SPA) – Mental Health
Post no: 651
Salary: £24,667.47 per annum
Contract: Permanent
Hours: 37 hours per week, (Monday to Friday, 09.00 - 17.00)
Location: Eaglestone Health Centre, Milton Keynes
This role is an opportunity to work for Mind BLMK as part of the Milton Keynes NHS mental health service for someone with experience working in health, social care or information and advice, in direct contact with service users.
Working alongside colleagues from Central Northwest London Foundation Trust (CNWL) this role will provide referral management to and from Secondary Services. This will include signposting patients to statutory services including talking therapies and wider community based & voluntary sector support.
The role also includes answering calls through the NHS 111 Mental Health Option whereby you will be required to assess risks in real time and appropriately managing the call, escalating when necessary.
The Community Navigator will work as part of the team to deliver on the aims and objectives of the Mental Health Hub whilst representing the Voluntary and Community sector with the NHS.
Service Delivery
- Work within the NHS Mental Health SPA (Single Point of Access) Team to review and process referrals received from GP Practices and other sources including those to be subsequently triaged and assessed by mental health practitioners.
- Actively call patients with a view to assisting them through the process and making their onward appointments into community or secondary care service providers.
- Support the hub to signpost patients and direct them to appropriate services including secondary care, the local Voluntary and Community sector services and activities that support the patients’ wider determinates of their mental health and wellbeing.
- Answer calls, ensure sufficient phone cover, respond to messages/voicemails, provide administrative support to the Mental Health SPA for all services and deal with queries in a sensitive and timely way liaising with clinical or team lead as is appropriate.
- Monitor service inboxes during core office hours, responding to any queries professionally providing helpful information.
- Monitor and action tasks within SystmOne and maintain records of all activities carried out, i.e. outbound calls, calls received, archiving any received correspondence.
- Build good working relationships with the voluntary and community sector, relevant services and activities to ensure signposting pathways are kept up to date as well navigating and developing the setup of new signposting pathways through networking.
- Provide clinical and non-clinical information in appropriate chronological templates to other services.
- Carry out health and safety responsibilities as directed by Managers in line with Mind BLMK’s H&S policies, procedures, and guidance (risk assessments, reviews, reporting, safeguarding, incidents/accidents, premises).
- To bring VCSE experience, knowledge and culture into an NHS team.
Entitlements/benefits:
- 25 days (pro rata) Annual Leave plus Bank Holidays (pro rata)
- Auto-enrolment NEST pension scheme (employer contributes 3%, employee contributes 5%)
- Optional Health Plan
- Discounts available through Blue Light Card & Tickets for Good
- In-house and external Learning and Development as appropriate for the role.
- Flexible Working On request (in line with Mind BLMK policy on Right to Request Flexible Working)
If you have a passion for working in mental health and possess the required skills, we would love to hear from you.
Closedown: 5pm on Tuesday 11th November 2025
Please note: We reserve the right to close this advert early if enough suitable applicants apply.
Start date: ASAP
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Mind BLMK has been committed to the Mindful Employer charter and the Disability Confident Employer Scheme since 2008.
Please note: Mind BLMK follows Safer Recruitment practices and we are committed to safeguarding and promoting the welfare of children and vulnerable adults. Therefore all our roles are subject to an enhanced Disclosure and Barring Service (DBS) check.
No agencies please.
About the role:
Milton House is a 15-bed mixed-gender accommodation service in Islington, supporting adults facing multiple and complex challenges. With a small and dedicated staff team, we provide tailored casework to residents whose needs may include mental or physical health issues, substance use, histories of offending, or support with living skills and wider aspirations. Our aim is to create a safe, welcoming and well-managed environment where people can build stability and take positive steps towards independent living.
You'll play a vital role in ensuring the smooth running of the service, balancing housing management responsibilities with maintaining the highest standards of cleanliness. Each day you will carry out a thorough clean of the building, including communal areas, bathrooms and offices, helping to create a space where residents and staff feel respected and supported. You will also act as the first point of contact for residents, visitors and contractors, support stock control, uphold health and safety compliance, and assist with practical housing management. Alongside this, you will contribute to the wraparound support we provide, helping residents to keep appointments, manage their budgets and develop the skills they need for greater independence.
This is a role where the impact of your work will be felt immediately, not only in the running of Milton House but also in the daily lives of the people we support. At Single Homeless Project (SHP), we believe in investing in our staff, offering genuine opportunities for progression and growth. By joining our team, you will be part of an organisation that is committed to transforming lives across London, while also developing your own career in a supportive and forward-looking environment.
The working rota for this role is Monday - Friday.
About you:
- Have strong customer service skills.
- Have a genuine interest for working with people with multiple disadvantages.
- Are reflective and can respond positively to challenges.
- Adaptive work approach to fit around the various needs of the people we work with.
- A basic understanding of basic repairs and maintenance.
- Have a flexible and resilient approach to their work.
- Is creative and innovative in the way they think and equally apply those qualities to their working practices.
- Are thorough and detail orientated.
About us:
Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.
We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.
We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.
Join us in creating a brighter, more hopeful future for individuals in need.
Important info:
Closing date: Sunday 9th November at midnight
Interview date: Tuesday 18th November online via Microsoft Teams
Please note there will be a second stage informal interview in service for progressed candidates.
This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.
Please note applications are reviewed for AI use in application questions. Applications requiring sponsorship will not be accepted or progressed.
Preventing homelessness, transforming lives.



The client requests no contact from agencies or media sales.
Location: Reading, Hybrid
Hours: 37 per week
Salary: £66,000
Contract Type: Permanent
Campaign Closes: 11th November 2025
First Stage Interviews: 17th & 19th November 2025
Second Stage Interviews: 24th November 2025
Make-A-Wish UK is entering a bold new chapter. With an ambitious five-year strategy to scale the number of wishes we grant and reach every eligible child, we’re looking for a visionary leader to help us tell our story like never before.
As our Head of Brand, Communications & Entertainment, you’ll play a pivotal role in shaping how the nation sees, hears, and connects with Make-A-Wish UK. You’ll lead a talented team of creatives, communicators, and digital experts to build a brand that inspires action, deepens engagement, and drives transformational impact.
This is more than a communications role, it’s a chance to lead a movement. You’ll develop and deliver a powerful brand and communications strategy, forge high-impact partnerships with media and entertainment leaders, and ensure our message resonates across every channel and audience. From internal culture to national campaigns, your leadership will help us reach more children, faster.
We’re looking for someone who brings strategic vision, creative flair, and an understanding of how to lead change and embed new delivery models. If you’re passionate about storytelling, brand building, and making a real difference in children’s lives, we’d love to hear from you.
Core Purpose
This leadership role is part of the Make-A-Wish UK Extended Leadership Team (ExLT) and is responsible for shaping and driving Make-A-Wish UK’s brand, communications and entertainment strategy. Ensuring the charity is powerfully positioned in the hearts and minds of the public as an organisation to support and donate to.
Leading a team of expert communications, content and digital specialists, the role will champion a strategic and scalable approach to brand, content, and communications. It will ensure our messaging cuts through across all internal and external touchpoints, consistently reflecting our mission to grant a wish for every eligible child.
The Head of Brand, Communications and Entertainment will also oversee the strategic development of key entertainment relationships, including celebrity talent, influencers, media partners, and broadcasters, to amplify our brand presence and support wider organisational objectives.
As a key member of the ExLT, this role will collaborate across departments to strengthen Make-A-Wish UK’s profile, build meaningful connections with stakeholders, and inspire audiences to engage with and support our cause.
Essential Criteria
- Proven experience (5+ years) within senior level brand role including Head of Department or communications/strategy roles, ideally within the charity or not for profit sector.
- Demonstrated success in developing and delivering integrated communications strategies that drive awareness, engagement, and support.
- Proven experience leading organisations through change and successfully embedding new delivery models to improve impact, efficiency, or engagement
- Knowledge of how to develop a consistent brand voice and style.
- Ability to conduct market research, competitive analyses and research on potential target audiences.
- Strong understanding of digital communications, including social media, email marketing, and website content strategy.
- Experience managing crisis communications and safeguarding organisational reputation.
- Understanding of how marketing strategies relate to charity and income targets.
- Expertise in project management and ensuring teams meet timeline and budget objectives
- Demonstrable experience of leading and managing high-performing teams.
- Strong leadership and people management skills, with the ability to inspire, coach, and develop others.
- Ability to pivot between project details and big-picture goals.
- Strategic thinker with the ability to translate insights and data into actionable plans
- Collaborative mentality and openness to work with different stakeholders, internally & externally.
- Analytical mindset well-versed in quickly spotting trends
- Exceptional stakeholder management experience and proven track record of working strategically with media, influencers, and entertainment partners to amplify brand messaging.
- Ability to manage competing priorities in a fast-paced environment, demonstrating flexibility and resilience.
- Strong understanding of the charity sector and Make-A-Wish’s mission.
- Proficiency in analytics and data-driven decision making.
- Excellent networking and relationship building skills to meet strategic objectives
Key Responsibilities
Brand Leadership
- Lead the development and implementation of Make-A-Wish UK’s brand strategy, ensuring it reflects our mission, values, and commitment to children and families.
- Act as brand guardian, maintaining consistency and integrity across all communications and channels, and ensuring alignment with Make-A-Wish International guidelines.
- Use audience insights and market trends to evolve brand positioning, ensuring it remains relevant, compelling, and inclusive.
- Champion brand understanding across the organisation, enabling teams, volunteers, and partners to represent Make-A-Wish UK authentically and effectively.
- Identify and cultivate strategic relationships with media and brand partners, that amplify brand visibility and engagement. Leverage these collaborations to enhance brand equity, reach new audiences, and support long-term brand development goals.
Communications Strategy
- Develop and deliver a communications strategy that builds public awareness, deepens understanding of our mission, and inspires support.
- Lead the creation of impactful campaigns and storytelling that highlight the transformative power of a wish and the voices of children, families, and supporters.
- Lead on providing expert guidance to teams on integrated communications planning and execution, ensuring alignment across all public-facing activity.
- Manage crisis communications, safeguarding the charity’s reputation and ensuring clear, compassionate responses.
- Lead the development of a scalable and strategic framework for the delivery of organisational campaigns including service delivery, volunteering, fundraising and internal communications.
- Lead the development and implementation of a cohesive internal communications strategy and framework that fosters alignment, engagement, and a strong organisational culture
Entertainment & Talent Engagement
- Strategically manage relationships with entertainment partners, influencers, and public figures to amplify our message and support wish granting, fundraising, and events.
- Oversee entertainment-related activity, working with the team to develop consistent processes and high standards of engagement.
- Support the Talent Manager to cultivate new strategic partnerships with agencies and representatives to expand opportunities and increase visibility, ensuring alignment with our values and goals.
Digital & Media Engagement
- Lead the charity’s digital communications strategy, ensuring a vibrant, engaging presence across all platforms.
- Oversee the integration of digital marketing to support fundraising, awareness, and community building,
- Build and maintain relationships with media outlets, influencers, and partners to maximise positive exposure and advocacy.
Team Leadership & Collaboration
- Provide inspiring leadership and development for the Brand, Communications & Entertainment team, fostering a collaborative, inclusive, and high-performing culture.
- Support and role-model cross-functional collaboration, ensuring communications activity aligns with organisational priorities and supports other teams effectively.
- Represent Brand, Communication and Entertainment at the Extended Leadership Team (ExLT), contributing to cross-charity strategy, insight sharing and project delivery.
- Represent Make-A-Wish UK and nurture key relationships as required.
Measurement & Insight
- Work with the Head of Insights and Innovation to develop and apply insights to inform strategic planning.
- Define and track key performance indicators to assess the effectiveness of brand and communications activity, presenting to the senior Leadership Team and Board as required.
- Capture and report on data and learnings, embedding continuous improvement and sharing best practice across the organisation.
Together, we create joy, happiness and magical memories through life-changing wishes for children with critical illnesses.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you a strategic thinker with a hands-on approach to finance? Do you want to use your skills to make a real difference in people’s lives?
The Organisation
Canopy is an award-winning, pioneering self-help housing organisation based in inner-city Leeds. We bring empty homes back into use, support homeless families, train volunteers in construction skills, and help diverse neighbourhoods thrive. We are a Charitable Community Benefit Society with a strong social mission and a collaborative, values-driven culture.
The Role
We are looking for a Finance Manager to lead our financial planning, reporting, and compliance, whilst supporting operational excellence. This is a key leadership role, working closely with the Chief Executive and Senior Management Team to ensure the smooth running of our internal infrastructure.
Please visit our website for our full Job Description and Person Spec.
Key Responsibilities include:
Finance
- Lead all financial planning, budgeting, forecasting, payroll, and reporting activities.
- Oversee cash flow, accounting, and audit functions.
- Ensure compliance with financial regulations and internal controls, including bank and credit card reconciliations.
- Produce monthly expenditure reports to assist the Senior Management Team.
- Produce quarterly management accounts for Board and Lenders.
- Prepare the annual financial statements and oversee the audit process.
- Ensure financial and regulatory returns are submitted in a timely manner.
- Provide strategic financial insights to the Board, Chief Executive, and Senior Management Team, driving sound decision-making, procurement decisions, business planning, fundraising and value for money.
- Maintain accurate, up-to-date records of Canopy’s tenants’ rent accounts, preparing and issuing statements as required by the regulator.
- Establish and maintain working practices that would comply with the Regulator of Social Housing’s Economic Standards
- Ensure contractors, suppliers, petty cash accounts, and volunteer expenses are paid in a timely manner.
Administration & Operations
- Supervise the bookkeeper.
- Manage the IT Support Contractor, ensuring they maintain data integrity, security, and availability across the organization.
The Person
Essential Criteria
- Professional accounting qualification (e.g., ACCA, CIMA, ACA) or equivalent experience.
- Proven experience in financial management, including budgeting, forecasting, and reporting.
- Experience of managing audits and preparing statutory accounts.
- Experience of working in a senior administrative or operational role.
- Experience of managing or supervising staff and/or contractors.
What we offer:
- Flexible working arrangements and hybrid working
- Generous holiday entitlement, with the option to buy or sell leave
- A supportive, inclusive, and purpose-driven team
- The opportunity to be part of a unique and impactful organisation
- Casual dress in the office
We empower people who are homeless to transform empty houses in Leeds into homes and become part of a community
The client requests no contact from agencies or media sales.
Old Meeting is a fellowship of the United Reformed Church, worshipping God, supporting each other and sharing the Message of the Good News throughout Bedworth's diverse community. As part of our vision for growth we are looking to recruit a Youth and Families Worker to help our work with young people and families. We are looking for someone who will share our enthusiasm to reach out with the Gospel and with God's love, to develop our outreach through Messy Church and other activities and to find new ways to worship which will include all generations.
As our Youth and Families Worker you will be at the heart of our outreach with young people and families.
This role is for you if:
You have a strong Christian faith which you are able to share with others
You are an active member of a recognised Christian worshipping community
You have a qualification in Youth and Children’s Work or relevant experience of working with families and children in a paid or voluntary capacity.
You have a willingness to engage with the local community and connect with young people and families
You have a willingness to be flexible and work in partnership with others involved in the project and to encourage and recruit new volunteers
You can show the ability to build trust and develop close working relationships both within the church and externally
You can show the ability to manage your own time, work unsupervised, keep records and expenses up to date.
You have an awareness of statutory regulations surrounding safeguarding and children, youth and families’ work generally.
You have a desire to bring new ideas to enhance the life of the Church
You have a willingness to share in the life of Old Meeting including worship on average two Sundays per month and some mid-week activities.
You are looking to develop leadership of intergenerational and/or Fresh Expression worship
What you'll be doing:
You will assist with development of activities for young people and the establishment of a youth outreach programme
You will assist in the development of Messy Church
You will work with the existing leaders of Messy Church (for families) to increase the opportunities for engagement, for example through holiday projects, after-school club activities or in Fresh Expressions (such as Forest Church)
You will plan and enable intergenerational social activities
You will develop relationships with children and families and provide a pastoral ear for connected families
You will build effective relationships with local schools
You will help develop “Vintage Messy Church” activities for older people which will lead to active participation in the worshipping community
You will participate in, and occasionally lead, Sunday worship and other aspects of Church life
In due course you will seek funding to sustain (and even grow) the outreach
You will share in other tasks as may be agreed between you and the Pastoral Support Group as opportunities arise
Outline Terms and Conditions
1. Appointment will be subject to a satisfactory Enhanced DBS disclosure and the taking up of no more than two satisfactory references.
2. Appointment will be subject to the satisfactory completion of a six-month probationary period.
3. The appointment will be for three years in the first instance (subject to the probationary period noted above),
4. The hours of work will be 20 hours per week, flexible by need and negotiation. It is anticipated that evening and weekend working will be part of the role, along with the main Christian festivals.
5. The Salary will be £15 per hour, paid monthly by arrangement.
6. Paid holidays – 25 days per year pro rata plus public holidays
7. The post is based at the Old Meeting URC. The person appointed will be required to travel in the local area and will also be able to work from home by agreement.
8. The Minister of Old Meeting URC, or an Elder appointed by the Elders Meeting, will be the line manager
The client requests no contact from agencies or media sales.
Are you passionate about standing alongside asylum seekers and refugees in these challenging times?
Are you keen to provide high quality support to people facing multiple and complex challenges?
Growing Together Levenshulme are looking for a Support Manager to work with asylum seekers and refugees, based at our therapeutic garden in Levenshulme, Manchester. You will join our People Support team (currently 1 staff and 6 volunteers), providing meaningful and impacting support to our project participants. We particularly encourage applications from people with lived experience of seeking asylum in the UK.
Application deadline 21 November 2025
We’d love to hear from you!
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Fundraising Manager
Domestic abuse is always unacceptable. We support everyone affected by it and we act to prevent it. As the Fundraising Manager for Behind Closed Doors, you will play a key role in developing and delivering a fundraising strategy aligned with the organisation’s vision, mission and values. This is an exciting and varied role with an opportunity for the post-holder to put their own stamp on it. As our Fundraising Manager, you will build on existing relationships with individual donors, community groups and corporate partners, as well as seeking new opportunities.
This role would best suit a creative and strategic mind who enjoys building relationships and inspiring others towards a united vision: to build lives free from domestic abuse. You will be joining a committed and dynamic team; line managing the Training and Development Coordinator, working within the senior management team and reporting to the CEO.
Please download the recruitment pack for full details.
To apply for this position, you will need a comprehensive CV and supporting statement outlining your interest in the role and organisation, and how you meet the criteria laid out in the person specification. You can apply via CharityJob, or return both documents by Thursday 27th November via email with the reference ‘Fundraising Manager’ in the subject line.
Interviews will take place on Monday 8th and Tuesday 9th December 2025, and will consist of a brief presentation and competency-based questions.
Behind Closed Doors is committed to improving inclusive recruitment practices. If you would prefer to apply for this position or express your interest in an alternative format (such as audio or video upload) or require any adaptions at this initial stage, please get in touch.
Behind Closed Doors is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and requires all staff and volunteers to share this commitment. A standard DBS disclosure will be required before taking up this position.
Domestic abuse is always unacceptable. We support everyone affected by it, and we act to prevent it. Build Lives Free from Domestic Abuse.
The client requests no contact from agencies or media sales.