Social welfare jobs

About Us

Bridges Outcomes Partnerships (BOP) is a not-for-profit social enterprise that works alongside Government, community groups and specialist Delivery partners to design and deliver vital services that support people to improve their lives, in areas ranging from housing and employment to education and health & wellbeing.

The role of BOP spans project development (working with Government and others to design and launch the service), project management (coordinating the delivery phase, managing performance, and liaising with the various stakeholders) and project finance (funding the project until it starts to earn outcomes payments). Our own funding comes from a group of pioneering social investors, including The Office for Civil Society, Big Society Capital, Pilotlight, Trust for London, who, like us, are motivated by improving lives and changing the system for the better.

About the Opportunity

The London Boroughs Outcomes Partnership (LBOP) delivers homelessness prevention services across London, supporting families living in temporary accommodation, as well as single adults and childless couples who are homeless or at risk of homelessness.

LBOP is a pan-London outcomes partnership that brings together local authorities and specialist delivery partners to provide flexible, person-centred support that helps residents secure and sustain suitable accommodation. The programme also includes specialist provision for groups who may face additional barriers to housing, including refugees and LGBTQ+ individuals.

LBOP operates as an outcomes-based contract, with local authorities paying for the positive social outcomes achieved rather than a prescribed set of activities. This approach enables greater flexibility and innovation in service delivery, allowing support to be tailored to individual circumstances while maintaining a strong focus on achieving measurable impact.

The programme is designed to achieve a range of positive housing and social outcomes, including:

• Preventing homelessness and supporting people to remain in their existing accommodation where appropriate.
• Supporting individuals to secure suitable, stable and sustainable accommodation.
• Helping people sustain their accommodation and reduce the risk of future homelessness.
• Resolving housing-related issues, including landlord and property concerns.
• Improving mental wellbeing, financial resilience and independent living skills.
• Supporting access to education, training and employment opportunities.

 

Role and responsibilities

Support Delivery and Performance

• Build and maintain effective referral pathways with London Boroughs and partner agencies.
• Monitor referral activity, service performance and outcome achievement, identifying risks and implementing improvement plans where required.
• Oversee triage, outcome verification and CRM data quality to ensure accurate reporting and contractual compliance.
• Support delivery partners to achieve targets through coaching, challenge and performance management.

Partnership and Stakeholder Management

• Develop strong relationships with Local Authorities, delivery partners and community organisations across London.
• Act as a key operational contact, facilitating collaboration, problem-solving and knowledge sharing.
• Promote the programme through meetings, presentations and stakeholder engagement activities.

Service Development and Innovation

• Work with delivery partners and people with lived experience to continuously improve service delivery.
• Identify barriers to achieving outcomes and implement practical solutions.
• Share learning, best practice and innovation across the partnership.

Impact, Quality and Safeguarding

• Analyse performance data and trends to inform service improvements and support decision-making.
• Coordinate reporting requirements and contribute to commissioner and stakeholder reports.
• Act as Safeguarding Lead, maintaining oversight of concerns, risks and organisational learning.
• Support quality assurance processes, audits and outcome verification activities.

About you

You will have the following skills, knowledge and competencies:

· Drive to be part of a positive change to improve people’s life chances.

· Desire to support a unique impact-led programme with a passion to make a positive difference to young people.

· Significant contract management experience, including management of multiple subcontracts with external organisations. Demonstrated ability of driving improved performance of external teams through effective contract management.  

· Experience and skilled in working across partner organisations and in using data and insight to inform and enhance performance

· Excellent operational management skills, with a proven track record of successfully overseeing delivery of multiple areas of responsibility.

· Knowledge of working with a case management system, including monitoring and maintaining data and ensuring teams are effectively using systems.

· Strong communication skills with a collaborative and flexible approach to work

· Ability to develop and manage positive and collaborative relationships with many partners and stakeholders with different perspectives and interests.

· Ability to work independently and use own initiative to find solutions.

· Be prepared to attend London offices 3 days a week.

Desirable

· Knowledge of working within programmes which take a strength based and person-centred approach.

What we will offer you

• We are a flexible employer and we will support you to ensure you achieve a healthy work life balance.

• You will be joining an incredibly dedicated, vibrant, dynamic and talented team of people who are deeply passionate about services which improve people’s lives and public sector reform.

• You will get 25 days’ annual leave plus 8 days for bank holidays plus a birthday leave day and 2 additional ‘gifted’ day/s between Christmas and New Year

• We offer a Salary Sacrifice Pension Scheme

• We offer 4 x Life Insurance, Income Protection Insurance and wellbeing benefits & resources

• We also offer Private Medical Insurance on successful completion of your probation period

• You will be able to access Learning and development opportunities

Application process/next steps

You’ll answer some questions that are related to the day-to-day job and will be asked to upload your CV. Your answers will go through our sift process: all answers will be anonymised, randomised and then reviewed by a panel of reviewers.

NB We value authenticity and are looking for applications that genuinely reflect your own experience, skills, and motivation for the role. While we recognise that some candidates may use AI tools for light support (for example, to check grammar or structure), we ask that all answers and application content are predominantly your own work. This helps ensure a fair and meaningful assessment of every application.

If you are shortlisted, we’ll invite you to the next step, which will be first and second round interviews with the hiring team. First round interviews are anticipated to take place w/c 20th July.

Bridges Outcomes Partnerships is an equal opportunities employer and ensures that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. We welcome applications from candidates of all backgrounds and will make reasonable adjustments for any part of the recruitment process for candidates who meet the minimum criteria for the role. Please note, for this particular role candidates will require Right to Work in the UK.

PLEASE NOTE: We are only accepting applications through our recruitment platform Applied.

Respond's Young People's Service meets the emotional and psychological needs of children and young people who are autistic and/or have a learning disability who have experienced abuse or trauma. The specific remit is to make psychological and emotional support as accessible as possible. We do this by providing therapy in our clinic and in special schools, supporting the whole system to consider the impact of trauma and abuse.  

As a qualified creative arts therapist, counsellor, or psychotherapist you will have experience in working with children and young people who have a learning disability and/or autism and who have experienced abuse and/or trauma.

We are committed to the furthering of human rights, equality, and positive social change through our therapeutic and advocacy work and are committed to anti-racism and other forms of anti-discriminatory practice. We recognise that we need to continually keep this as a focus in our work and as an integral part of our organisational strategy. 

We celebrate diversity as an employer and as a provider of services to people who often experience multiple discriminations because of (but not limited to) being autistic or having a learning disability and experiences of trauma. 

If you’d like to find out more about this role, please read through the job description and our person specification. Please send in your CV with your supporting statement of no more than 2 sides of A4.  When you apply, please make sure that you address the points in the person specification in your statement.

TPP Recruitment is supporting a small, community-based charity to recruit an Interim Service Manager on a fixed-term basis. This Interim Service Manager role is a brilliant opportunity to lead a vital service supporting people facing real hardship, while also shaping systems, quality, and service development during a period of change.
 
Details

• Salary: £37,811 FTE
• Location: Northwest London
• Working Pattern: 32 hours across 4 days (Monday–Thursday)
• Working arrangements: Hybrid (2 days per week on site)
• Contract: Fixed term to 20th April 2027

 
About the Role

As Interim Service Manager, you’ll manage and develop services across multiple sites, leading staff and volunteers.  Focusing on monitoring and evaluation alongside planning out services around funders.  You’ll combine hands-on front line delivery (including a small caseload) with oversight of quality, compliance, and continuous improvement. You’ll work closely with senior colleagues, to help implement new initiatives and strengthen the service’s impact.
 
Key Responsibilities

• Lead day-to-day delivery of the service
• Hold a small caseload to stay connected to frontline delivery and community needs
• Maintain high-quality, compliant provision, ensuring delivery aligns with funder expectations and internal standards
• Use case management systems to report on cases and outcomes, supporting funding needs and future applications
• Drive service development, reviewing procedures and improving systems
• Undertake quality assurance activity 
• Support effective volunteer management
• Contribute to budgets, monitoring, evaluation, stakeholder feedback, and action planning

Skills / Experience Required

• An experienced Service Manager or Programme Manager used to running front line services
• Charity sector background
• Strong project/service improvement experience
• Confidence with case management and using data to inform reporting and improvements
• Knowledge of working with a variety of funders/commissioners

If this sounds like the role for you, then we would love to hear back. We are reviewing CVs as and when we are receiving them so, if you are keen to apply, then please do so today!
 
TPP are always keen to speak with candidates looking to work in the sector so if this role isn’t quite right for you, please do check out our website www.tpp.co.uk and pop your CV over to us!

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Citizens Advice Hounslow is a well-established charity serving the London Borough of Hounslow. We work to make a meaningful difference in the lives of people who come to us for support. Our high-quality, agile advice service responds to the issues and needs of our community, always putting people first. Thanks to our dedicated team of staff and volunteers, we support over 16,000 clients each year through our face-to-face, telephone and digital services.

We are looking for an experienced Debt Caseworker to join our team and help meet the growing demand for debt and income‑maximisation advice within our service. In this role, you will guide and empower clients to understand their options, while also taking direct action on behalf of those who are particularly vulnerable. This includes negotiating with creditors to prevent escalation and protect clients from further financial harm.

You will assess each client’s situation in depth, identifying the most appropriate strategies to resolve their debt issues while exploring every opportunity to maximise income. Through practical support and casework, you will take the necessary steps to halt creditor action, prepare accurate financial statements, make repayment offers, and apply strategies to reduce, write off and manage debt effectively. Alongside this, you will provide budgeting guidance to help clients regain control of their finances and build long‑term stability. Your ability to work confidently with third parties—including local authorities, bailiffs, landlords and lenders—will be essential in preventing enforcement action and resolving arrears.

We will offer the right candidate a generous salary with other benefits such as annual season ticket loans, cycle to work scheme, generous annual leave and the opportunity to develop professionally. You will be part of a warm and friendly work culture where opinions are valued.

For more information about the role please download the Job Description and Person Specification from our website via the Apply button.

Please note: We are unable to respond to applicants who have not been shortlisted.

We offer a range of employee benefits, including generous annual leave, pension contribution, and training and opportunities to continue your professional development.

We consider applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.

One25 is a Bristol charity for women moving from crisis and trauma towards independence in the community. It is a highly respected charity working with some of the most vulnerable women to help them to heal and thrive. 

One25 services have been developed to meet women at their point of need, with love and practical support. We do this through our night outreach service which is a lifeline for women on Bristol’s streets. Our specialist caseworkers offer intensive one-to-one care in any area of need: from support in court to finding somewhere safe to live. Our Health Hub provides vital access for women to health services, supported by healthcare professionals.

This is an exciting opportunity to join One25 as we recruit a new Independent Domestic and Sexual Violence Advisor (IDSVA) to join our specialist case work team. You will be supporting women who street sex work and are at a high risk of domestic and sexual violence. This role is key to coordinating a multi-agency response to women to improve their safety, while providing trauma informed practical and emotional support individually.

We are looking for someone who is creative, values person-centred support and a team player who is passionate about improving the safety of women.

One25 is committed to being an inclusive workplace that represents the diversity of the communities we serve. We actively encourage applications from candidates with diverse backgrounds and experiences. We particularly encourage applications from across the global majority, LGBTQ and disability groups, and those who have lived experience of multiple disadvantages as these groups are underrepresented within our workforce.

As part of our efforts to increase ethnic diversity, we are taking positive action under the Equality Act 2010 (Section 159). We will guarantee an interview to applicants from global majority backgrounds who meet the essential criteria for the role.  Applicants are therefore asked to ensure they complete the Equalities Form when submitting their details in order that their application can be considered appropriately. Please refer to One25’s Recruitment Data Privacy Policy for more information.

We are happy to discuss any reasonable adjustments individuals may require once in post, but also during the application and interview process to make it as inclusive as possible. This could include (but is not limited to) different ways of applying, sharing interview questions in advance, or allowing more time for tasks during the interview.

Occupational Requirement

This post is open to women only, as permitted under Schedule 9, Part 1, of the Equality Act 2010. Following the recent Supreme Court judgment, this part of the Equality Act now means we may only consider applications from women who were assigned female at birth for this role. We welcome applicants to get in touch with us if they’d like to discuss this further.

Enhanced DBS disclosure will be required.

Hours:  30 hours per week over 4 days. Caseworkers are required to complete a monthly van outreach shift (evening/night hours which can be taken back as TOIL) and to participate in the evening on-call rota (typically once every few months).
Contract: Permanent
Salary: £26,846.10 (£33,558 FTE)
Location: St Pauls, Bristol
Benefits: External supervision and reflective practice to support your mental wellbeing and professional development.
Generous leave allowances: 33 days holiday inc. bank holidays; additional holiday linked with length of service, up to 13 additional days’ time off in lieu; plus, additional time off on any working days that fall during the Christmas and New Year closure.
Option to join the 4 Day Week pilot at six months, subject to passing probation (work 20% less for the same salary).
Enhanced company sick pay.
Enhanced maternity, adoption and paternity/partner pay
Access to Employee Assistance Programme
Access to HSF Health Plan
Mental Health Champions
Reflective practice sessions
Cycle Scheme
Opt-out pension scheme.

Applications by: 9am, Friday 17th July
Ask Us Anything session: 12.30pm, Tuesday 7th July (please email us for a Teams link)
Interviews: Wednesday 29th and Thursday 30th July
Start Date: As soon as possible

Prospectus is delighted to be supporting our client in the search for a Senior Corporate Partnerships Officer.

The organisation is a national charity tackling financial insecurity and its structural causes. They support people facing financial hardship to access the resources and opportunities they need to thrive, while working to challenge stigma and change the systems that drive financial insecurity.

This is a full-time, permanent role paying a salary of £45,155 per annum. The postholder will be working in a hybrid model from their offices in London.

The Senior Corporate Partnerships Officer will be responsible for managing and developing a portfolio of corporate partnerships, delivering high-quality stewardship and identifying opportunities for growth. You will support the development of commercial opportunities and the new business pipeline for the organisation's digital tools, including sales, licensing and strategic partnership opportunities that embed the tools into partner customer journeys and generate sustainable income.

The organisation are looking for candidates with an understanding of corporate charity partnerships, social impact, and Environmental Social Governance (ESG). You will have a track record of building, managing and growing strong relationships with internal and external stakeholders and the ability to identify opportunities to grow existing partnerships and secure new business.

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome candidates from a diverse range of backgrounds. Please let us know if we can help you with the application process in any way. We are more than happy to make any reasonable adjustments to enable all interested candidates to apply. If you have any disability and would like assistance with completing an application please contact Ariha Semontee at Prospectus.

If you are interested in applying to this position, please submit your CV and a covering letter in the first instance. Should your experience be suitable, we will send you the full job description and will arrange for a call and/or meeting to brief you on the role. You’ll then have all the information you need to formally apply. We are looking forward to connecting with you soon.

 

Senior Support Worker

Sale, Manchester

£26,130 per annum (Increasing to £26,793 per annum following 6-month probation)

Full or Part Time opportunities available.

Additional payments for night shifts (£12 per night - £55 for sleep-in)

• Have you worked in an adult social care or nursing setting?
• Experience of being a team leader or have at least 1 year of care experience?
• Do you want to progress to a Senior Support Worker?

Then Stockdales is the company for you! A charity based in Sale, just south of Manchester City Centre, we have over 70 years’ experience supporting people with learning and physical disabilities.

We pride ourselves on supporting our residents and service users to live their best lives to the fullest. Offering, high quality health and personal care for long-term residents of all ages. We have five 'luxury' style homes in Sale, with modern interiors and state-of-the-art lifting equipment and mobility aids, along with a day service in Altrincham.

Come and join the fun working environment here at Stockdales. You will be offering day to day, person centred care, which includes, activities and day trips planned weekly with residents and service users which includes – swimming, trips to the seaside, museums, sensory walks, and activity breaks across the country.

What you will receive whilst working for us:

• A competitive salary
• Enhanced pay for bank holidays and on call
• Excellent internal and external training offered
• Comprehensive induction and ongoing training
• Mileage paid for travel during work hours
• 28 days holiday per year pro rata inclusive of bank holidays
• Increased holiday entitlement with service
• Pension Scheme
• Cycle to work scheme
• Access to Wage Stream
• Medicash – includes access to 24hr GP, money off shopping and going out, wellbeing aids
• Life Insurance Scheme
• Monthly staff prize draw

What we want in return:

• Ideally a minimum of 1 year experience working in care with the ability to lead shifts
• Caring, self-motivated staff members who have passion and want to help people with learning disabilities and complex health care needs
• Have basic IT skills-Microsoft word and email. Ability to read and write and have basic numeracy skills is essential to this role
• Be Prepared to undertake a professional qualification relevant to the role, such as a level 2/3 RQF/NVQ
• Commitment to training and to progress to a shift leader
• Committed, reliable and willing to work as part of a team
• Flexibility- willing to work weekends and bank holidays
• Satisfactory DBS check, 2 references

You will go home at the end of your shift satisfied and feeling like you have made a big difference to the people you support.

If this job is for you, we want to hear from you.

Director of Community Services
£80,000 pa plus excellent benefits
Remote working
Permanent, 35 hours per week

This is a key senior leadership role, responsible for shaping and leading RNID’s community services so that we change lives one by one. The Director of Community Services will lead our flagship RNID Near You services and Contact RNID, with responsibility for business development, operational delivery, service quality, safeguarding, volunteer management and continuous improvement.

As Director of Community Services you will:

• Provide strategic leadership for RNID’s community services, setting a clear direction, maintaining strong delivery discipline and maximising impact for our service-users.  

• Set and maintain high standards for service quality and assurance, ensuring consistent practice, effective compliance arrangements and a culture of learning and continuous improvement.  

• Grow RNID’s community services by maximising opportunities to establish new RNID Near You services and maintaining a strong future services roadmap.  

• Strengthen safeguarding across RNID, ensuring systems and processes are proportionate, robust and effective in protecting service users, staff and volunteers.  

• Lead volunteer management across RNID, ensuring services have the volunteer capacity they need and that volunteers are well trained, supported and recognised.  

• Drive continuous improvement and further modernisation of services, ensuring they meet community needs. Improve the efficiency of services, helping RNID reach more people.  

• Foster a culture of strong performance management across all services, using insight into demand, quality, risk and impact to support effective decision-making and delivery.  

• Build and strengthen partnerships, particularly with NHS trusts, commissioners and other funders, to grow and improve services.  

• Play an active role in collective leadership and decision-making as a member of the Senior Leadership Team, modelling values-led, inclusive leadership and creating a culture of accountability, learning and continuous improvement.  

You are ready to work for a home-working organisation and have good IT skills, particularly with Microsoft Office applications including Outlook, Excel, Word.

We are RNID: the national charity supporting the 18 million people in the UK who are deaf, have hearing loss or tinnitus. Together, we will end the discrimination faced by our communities, help people hear better now and fund world-class research to restore hearing and silence tinnitus. We work with our communities and partners across industry, government, charity, education and more to change life for the better. 

RNID has a proud history and big ambitions. We’re focused on making the greatest impact possible across the whole of the UK. We champion the latest technology and the opportunities it brings. We also know the value of a friendly face in local communities to support people where they need it most.

We champion the value of difference and equality and celebrate our diverse and inclusive workforce. We actively encourage applications from eligible candidates from BAME backgrounds or who are deaf or hard of hearing. With almost 20% of our employees having a disability we proudly hold Disability Confident Leader status and guarantee an interview for disabled applicants meeting the minimum essential criteria.

Closing date: 12 July 2026

Interview dates as below:

1. Stakeholder sessions: 20th & 21st July 2026
2. Final panel interviews: 27th & 28th July 2026

Location: Office based in Central Southampton. Hybrid working may be possible on completion of the probation period.

The Role

The Marketing and Communications Officer will lead on promoting the work, services and impact of Citizens Advice Southampton. You will help ensure that local people know how to access advice, that stakeholders understand our impact, and that our voice is heard in local conversations about poverty, inequality and social justice.

Working closely with colleagues across the organisation, you will deliver clear, accessible and inclusive communications that reflect Citizens Advice values and strengthen our profile across Southampton.

The main tasks for the role include, but are not limited to: 

Marketing and Promotion

• Plan and deliver marketing activity to increase awareness of Citizens Advice Southampton services among local communities.
• Promote key services, campaigns and projects using a mix of digital and offline channels.
• Support targeted outreach to under‑represented or vulnerable groups in Southampton.

 Communications and Content

• Manage and regularly update our website content.
• Create engaging content for social media (e.g. posts, graphics, short videos).
• Draft clear and accessible written communications, including newsletters, leaflets, posters and email updates.
• Ensure all communications are consistent with Citizens Advice branding, tone of voice and accessibility standards.

Campaigns and Impact

• Support local and national Citizens Advice campaigns by communicating key messages locally.
• Help translate research, data and case studies into accessible content for the public and stakeholders.
• Work with colleagues to showcase impact stories and outcomes.

 Stakeholder and Media Engagement

• Support relationships with local partners, community organisations and funders through effective communications.
• Assist with media relations, including drafting press releases and responding to local media enquiries where appropriate.

Monitoring and Improvement

• Monitor engagement and reach across communications channels (e.g. website analytics, social media insights).
• Use data and feedback to improve marketing and communications activity over time

 Other duties and responsibilities

• Any other reasonable tasks in keeping with the role
• Promote the aims and objectives of Citizens Advice Southampton
• Abide by and assist in the implementation of organisational policies and procedures including Health and Safety, IT, information and equality and diversity policies.

About you

We are looking for someone who ideally bring charity sector experience in communications, and experience of supporting strong relationships with partners and funders. You will share our passion for community wellbeing and social justice. You’ll be just as comfortable working independently as you will collaboratively alongside our dedicated teams, using your skills to promote awareness of the amazing work done by Citizens Advice Southampton.

The role will involve leading the charity through key challenges including funding pressures, local government reorganisation, and evolving service delivery needs.

Applications

At Citizens Advice, we recognise the positive value of diversity, promoting equity and celebrating inclusion. We welcome and encourage job applications from people of all backgrounds.

Please download the application pack on our website and submit your CV and a covering letter outlining how you fit the person specification to Emma Vint.

Please also complete and submit our diversity monitoring form with your application.

The closing date for this vacancy is 9am on Friday 26th June 2026.

Thank you for your interest in Citizens Advice Southampton.

We have an exciting opportunity for a Deputy Manager to join our team in Exeter.

The Deputy Manager will work as part of a team that provide holistic recovery-focused support to clients with mental health across Exeter & East Devon Mental Health Services. 

They will work closely with and deputise for the Service Manager to ensure the effective delivery of quality housing and support services within Exeter & East Devon Mental Health Services and will be responsible for the day-to-day operational delivery. They will provide effective line management for delegated front-line staff of the services, to include recruitment, induction, supervision, appraisal and performance management.

What you will be doing: 

• Implementing, evaluating and contributing towards the development of local / service specific procedures and good practice in all areas of service management.
• Undertaking regular audits of various aspects of the service including, but not limited to, CDPSoft records, Universal Housing (UH) records, client files, Medication paperwork and Health & Safety records and to undertake any necessary action and report any issues or concerns to the Service Manager.
• Planning, coordinating and leading on the induction of all line managed staff and ensuring that all ongoing training needs are identified, reviewed and implemented and to assist in the induction of any other staff team member, as required.
• Allocating client caseloads to the Mental Health Support Workers fairly and consistently and, in the absence of a Mental Health Support Worker, to ensure client caseloads are appropriately reallocated and covered.
• Being responsible for the day-to-day operations of the services whilst ensuring that effective administration and communication systems are maintained and adhered to

On-call is on a rolling rota with you being on-call once every 10-14 days.Weekday on-calls are from 2000-0800 and weekend and public holiday on-calls are 0800-0800.

Do you have a passion for supporting children and young people to overcome challenges, build resilience, and achieve positive outcomes? Are you committed to providing safe, nurturing, and relationship-based care? If so, we would love to hear from you.

We are looking for a Residential Children & Young People's Worker to join our dedicated team within an Emotional Well-being Home in Leicestershire. This is a full-time, permanent position offering the opportunity to make a genuine difference in the lives of children and young people.

Our home provides a safe, stable, and nurturing environment for children and young people aged 8–18 who may have experienced trauma, loss, disrupted attachments, or other complex life experiences. We support a small number of young people at any one time, enabling us to provide highly individualised care and meaningful relationships that promote emotional well-being, confidence, independence, and long-term positive outcomes.

Our practice is rooted in trauma-informed and relationship-based approaches. We believe that every child deserves to feel safe, valued, listened to, and supported to achieve their full potential.

Key Responsibilities

As a Residential Children & Young People's Worker, you will:

• Build positive, trusting, and nurturing relationships with children and young people.
• Support children and young people with their emotional well-being, daily routines, education, independence skills, and personal development.
• Actively contribute to the creation of a safe, structured, and homely environment.
• Work alongside families, social workers, education providers, health professionals, and other partners to support positive outcomes.
• Participate in key-working sessions, care planning, and review processes.
• Promote and safeguard the welfare of children and young people at all times.
• Complete accurate, professional, and timely recordings and reports.
• Support the day-to-day running of the home, including meal preparation, household tasks, and community activities.
• Be a positive role model, helping children and young people develop confidence, resilience, and life skills.

What We're Looking For

To be successful in this role, you will be able to demonstrate:

• A genuine commitment to improving the lives of children and young people.
• The ability to build positive and meaningful relationships with children, young people, and colleagues.
• An understanding of safeguarding, child protection, and professional boundaries.
• Resilience, emotional intelligence, and the ability to remain calm under pressure.
• Strong communication and teamwork skills.
• A willingness to learn, reflect, and continually develop your practice.
• A Level 3 Diploma in Residential Childcare, or a commitment to achieving this within the required timeframe.
• Flexibility to work shifts, including sleep-ins, weekends, and bank holidays.

Previous experience working with children and young people is desirable but not essential. We recognise that people bring valuable transferable skills from a wide range of backgrounds and are committed to supporting the right candidates to develop within the role.

Why Join Barnardo's?

Barnardo's is the UK's largest children's charity and has been supporting children, young people, and families for over 150 years. We are committed to ensuring every child has the opportunity to thrive, regardless of their background or circumstances.

Working within our residential services offers the opportunity to:

• Make a lasting difference to children's lives.
• Receive ongoing training, development, and professional support.
• Develop your career within one of the UK's leading children's organisations.
• Be part of a supportive and values-driven team.
• Work within a service that places relationships, safeguarding, and positive outcomes at the centre of everything we do.

Our residential services are delivered in partnership with Leicestershire County Council, providing innovative and high-quality care for some of the county's most vulnerable children and young people.

While your primary base will be in Leicestershire, there may occasionally be opportunities to support other services within the county.

When completing your application, please refer to your skills, knowledge, and experience in relation to the Person Specification, Job Description, and Additional Information document. This should be done with an understanding of the context of the service described.

Please note that due to the high volume of applications received for some posts, this advert may close before the advertised closing date. We therefore encourage interested applicants to apply as soon as possible.

Employment & Discrimination Solicitor

Permanent/full-time: Salary £41,000 per annum

Closing date – Friday 24th July 2026

Cambridge House is looking for motivated people who are willing to go the extra mile to create a more just society. Our innovative London and equity-based charity has been tackling poverty, social inequity, and social injustice since 1889. We provide a range of services that are designed to improve people’s lives as well as transform society through research and social action.

Our team is very diverse in terms of cultural diversity and lived experience, the roles combine office-based and remote working, and we offer staff a range of competitive benefits.

To apply, please visit our website and download the recruitment pack. Applicants are required to submit their CV and a supporting statement, along with a completed criminal records declaration and EDI form, which can be found at the bottom of our Work With Us / Job Opportunities webpage.

Our Employment and Discrimination Solicitor is responsible for the provision of high quality advice and assistance to users of the Law Centre. The successful candidate will:

• Be a qualified solicitor or barrister with a current practising certificate in England and Wales.
• Have experience and expert knowledge of employment and discrimination law.
• Be experienced in Employment Tribunal Practice and Procedure.
• Have the ability to act on service users instructions in negotiating on settlement agreements.
• Be client focused with a results orientated approach and a commitment to our corporate vision.

We value diversity and warmly encourage applications from disabled people, the LGBTQIA+ and Black, Asian and global majority communities, and candidates who share lived experiences with our service users.

NOTE : NO AGENCIES OR RECRUITERS WILL BE RESPONDED TO 

About the Role

Advice Giving

· Provide advice through telephone and webchat

· Interview clients using sensitive listening and questioning skills in order to allow clients to explain their problem(s) and empower them to set their own priorities

· Supporting clients to use ICT to make their new Universal Credit claim

· Use Citizens Advice resources to find, interpret and communicate the relevant information to  clients

· Complete benefits checks when appropriate

· Research and explore options and implications so that clients can make informed decisions.

· Act for the client where necessary using appropriate communication skills and channels.

· Refer internally or to other specialist agencies as appropriate.

· Ensure that all work meets quality standards and the requirements of the funder

· Ensure that work reflects and supports the Citizens Advice service's equality and diversity strategy.

· Maintain detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation.

· Complete the required training to comply with quality assurance processes

Research and campaigns

· Support our research and campaigns work through various channels including case studies, data collection and client consent

Professional development

· Keep up to date with legislation, policies and procedures and undertake appropriate training

· Read relevant publications

· Attend relevant internal and external meetings as agreed with the line manager

· Prepare for and attend supervision sessions/team meetings/staff meetings as appropriate

Administration

· Use of telephony and IT equipment for multichannel delivery of advice services

· Use of IT software for statistical recording of information relating to research and campaigns and funding requirements, record keeping and document production. Ensure GDPR compliant training is completed on an annual basis

· Ensure that all work conforms to your organisation’s systems and procedures

Other duties and responsibilities

· Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of the service

· Demonstrate commitment to the aims and policies of Citizens Advice

· Abide by health and safety guidelines and share responsibility for own safety and that of colleagues

· Work from a variety of Citizens Advice Liverpool outlets and outreach locations across the city as required over the course of the week between the hours of 8am-6pm.

Requirements

1. Recent knowledge and experience of the benefits systems, including experience of carrying out  accurate benefit check calculations in a professional setting

2. Basic knowledge of multiple enquiry areas to aid with identifying emergencies and making referrals where appropriate

3. Experience of providing advice through telephone and web chat

4. Ability to use sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control of meetings with them

5. Ability to interpret complex information and convey it in a way that is understandable to clients.

6. Good ICT knowledge with an ability to support clients with their online claim application

7. Ability to develop and maintain positive working relationships with a range of partnership organisations to reach Universal Credit claimants.

8. Assist with research and campaigns works by providing information about clients’ circumstances

9. Understanding of and commitment to the aims and principles of the Citizens Advice service and its equal opportunities policies.

10. Ability to meet targets and excel against objectives.

11. Ability and willingness to work both on own initiative and as part of a team.

About us

Citizens Advice Liverpool is a charity that provides free, confidential and impartial advice to people who live and work in the city. We depend on a workforce of paid staff and over 120 trained volunteers. We give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. We are the leading provider of advice and advocacy services in Liverpool and have helped clients with over 106,000 issues in 2022/2023.

CAL have achieved accreditation with the Workplace Wellbeing Charter, showing we are committed to improving the health and wellbeing of our workforce. We've also gained an award for outstanding contribution by an employer to workplace health and wellbeing 2022 by Merseycare NHS Foundation Trust.

We've gained awards from Citizens Advice National recognising our Advising Margainalised Communities Team for championing equity, diversity and inclusion in both 2021 and 2021. We were also named volunteer team of the year in 2022.