Support co ordinator jobs

IPS – Employment support

For people who need mental health support, getting back into work is a vital step on their recovery journey. The evidence backs this up, but although 90% of people with severe mental illness want to work, only 8% of them are in paid employment.

If you would like to join our team and champion our mission and help people who need employment support to get back into work. You will be supporting clients who are under the care of Secondary Mental Health services to gain and retain paid employment and will be based within a clinical team.

This is an incredibly rewarding role.  You'll have the opportunity to transform the lives of clients, to give them hope, direction and support with their recovery journey alongside other key professionals. This is also a challenging role, so you’ll need to be empathetic, adaptable and dedicated to finding clients a role that’s right for them.

As an Employment Specialist, you’ll build a good rapport with your clients, gaining a real understanding of their key skills, their aspirations and their career goals and finding them opportunities to match. You'll also spend time building productive relationships with employers in order to identify and negotiate job opportunities in the hidden labour market.

Successful applicants for this post will receive training in the IPS approach, giving you the tools, you need to provide expert support and advice to clients, staff within your clinical team (e.g. Psychiatrist, Social Workers or Mental Health Nurse), while also building positive relationships with employers, opening doors and changing perceptions around mental health.

We welcome applications from people with personal experience of using mental health services.

Job Summary

To provide support into employment for people with mental health problems including:

· Managing a caseload of clients who wish to return to paid work, enabling them to find or retain employment by liaising with work and training providers, accessing benefits advice and by personally providing on-going support to clients in job search and after gaining employment, in accordance with evidence based supported employment practice such as the Individual Placement and Support (IPS) model of supported employment.

· Link with local employers and voluntary bodies in order to secure employment opportunities within the community

· Pro-actively support and motivate clients in obtaining employment opportunities

· Provide on-going support according to both the employee’s and employer’s needs to enable clients to both gain and retain employment.

Key responsibilities

 · To work in partnership with individuals to support them in finding paid employment, or taking steps towards this.

· To develop strong links with other agencies such as voluntary, statutory and businesses in the development of work opportunities for clients.

· To support Community Mental Health Team colleagues with information about work and training opportunities.

· To report on outcome measures for the service.

· To provide monitoring/audit information to the Senior IPS Employment Specialist responsible for Employment Services.

Main duties

 · Manage a caseload of people who have experienced mental health problems who wish to work.

· Prepare individuals for employment by assessing each person’s individual vocational needs which might typically include identifying strengths, help with benefits, support networks, travel to work plans, etc.

· Co create employment action plans with the individual, and provide this to the care co-ordinator and other professionals where appropriate.

· Assist individuals in job search and prepare them to apply for employment/education, liaising with colleagues as required e.g. Disability Employment Advisors, Jobcentre Plus, DWP contract providers and local colleges.

· Contact and meet with employers to identify job opportunities for individual clients.

· Have a proactive approach in developing jobs tailored to suit individual clients’ needs by contacting local employers, discussing mutual requirements and negotiating opportunities.

· Accompany job seekers to interviews if required.

· Provide education and support to employers, as agreed with the individual and provide job retention interventions to people at risk of losing their employment, negotiating adjustments to the job role with employers to enable the person to retain their employment.

· Support clients in the workplace by supporting them to learn the job role if necessary, and/or negotiating with employers to adapt the role at the start of employment or if difficulties arise in the workplace.

· Identify any barriers for return to work and develop appropriate strategies to overcome those barriers for clients who wish to gain or retain open employment maintaining a positive attitude to addressing challenges.

· Contribute to the opportunities for an individual’s increased social inclusion by developing partnership working with voluntary sector agencies, and linking with primary care employment and job retention initiatives.

· Promote the Mindful Employer initiative and best practice in mental health and employment within the mental health services and in other organisations in the local area.

· Maintain and develop close links with referrers, care co-ordinators and Community

· Regularly attend Team meetings.

· Complete data monitoring sheets and keep accurate caseload records.

· Maintain high standards of personal development and undertake further training as may be required.

· Undertake regular supervision and annual appraisal.

· Undertake other duties as may reasonably be required by the organisation

Person specification

Qualifications and experience

Essential

· Educated to degree level or equivalent experience

· Experience/understanding of working with people with mental health support needs, or a similar client group within health, social services or the voluntary sector

· Experience of working with someone on a one-to-one basis

· Experience of managing multiple tasks at any one time

Desirable

· Trained in IPS approach

· Experience of supporting people to obtain or keep work

· Experience of working within health, social services or voluntary sector with people who have experienced mental health problems.

· Experience of working assertively to influence decision makers

· Own personal lived experience of recovery from mental health difficulties

· Previous experience of delivering a service using the IPS model is a bonus

· Proven experience of meeting and exceeding outcomes and targets

Skills and knowledge

Essential

· An understanding of the employment needs, and challenges faced by people who experience mental health difficulties

· Developing a knowledge of a broad range of occupations and jobs

· Able to use IT systems, databases and tools such as MS Word, PowerPoint and Excel

· Strong motivational, communication and listening skills

· Outstanding interpersonal skills and ability to build rapport with a range of people

· Good organisational ability

· Natural ability to build close, trusting and productive relationships with people

· Team orientated and able to work collaboratively within a mixed-disciplinary team

· Ability to work independently and use initiative to develop and promote a service

Desirable

· Knowledge of DWP and disability/employment related benefits

· Knowledge of good practice in employment legislation protecting Disability and Equality

For over 60 years the National Children’s Bureau (NCB) has been building a better childhood for all.

Project Support Co-ordinator
Contract: Permanent
Work Pattern: Part Time, 28 hours per week (0.8 FTE)
Salary: £28,952 per annum FTE (£23,161 per annum for 28 hours per week)
Location: London/ Northern Ireland/Devon/Sheffield/Remote within the UK  
NCB promotes a hybrid, flexible way of working with 2 days working in the office if based in London.

The Vacancy

This is an exciting opportunity within the newly formed Centralised functions at NCB supporting the Project Support, Events or Business Support teams.

The post holders will support the organisation’s portfolio of projects and/or complex learning event delivery of online and in-person workshops and conferences for the team they are working in, working closely with peers to provide coherent, consistent support to delivery teams. They will ensure that projects and events are well managed and delivered in line with internal processes and systems whilst balancing business needs achieving contracted requirements and targets.

The post holders will act as peripatetic support across projects, events and the wider business to deliver business objectives, including the administration of contracting processes, event hosting and logistics and business support administration as necessary.

This will include oversight and management of people, tasks and activities according to business need, and supporting teams and directorates.

Knowledge of budget management, risk mitigation and financial acumen is necessary to ensure efficient and sustainable operations.

The post holders will also work closely together drive a culture of continuous improvement informed by systems and data to optimise processes, enhance customer experience and improve delivery performance over time.

About NCB

For more than 60 years, the National Children’s Bureau has championed the rights and amplified the voice of children and young people in the UK. We interrogate policy and uncover evidence, blending in lived and learnt experience to shape future legislation and develop more effective ways of supporting children and families.

Bringing people and organisations together is fundamental to how we improve the systems that babies, children, young people and their families rely on to thrive. We push boundaries, even looking beyond childhood itself to consider transitions into adulthood and the impact of childhood issues on an entire lifespan. We are united for better childhoods and brighter futures.

The Benefits

• 30 Days Annual Leave
• Generous Pension Scheme
• Cycle to work scheme
• Flexible Working
• Winter Holiday Closure & Break
• Employee Assistance Programme

Closing date: 8am, Wednesday 8th July 2026
Please note that we reserve the right to close this vacancy early should we receive a high volume of applications. We encourage interested candidates to submit their applications as soon as possible

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We are actively seeking to broaden the diversity of our staff group and warmly welcome applications from candidates underrepresented in the charity sector, including those from Black and Global Majority communities, disabled people, LGBTQ+ individuals, and people with lived experience of the issues NCB works on.

No agencies please.

PLUS is a registered charity employing around 200 staff and providing a wide range of high-quality services that support adults with learning disabilities to live fulfilling and independent lives.
We are looking for an experienced and enthusiastic Human Resources Co-ordinator to join our friendly and supportive HR team based in our head office. This is an excellent opportunity for an organised HR professional who enjoys working in a varied generalist role. You will play a key part in delivering an efficient and responsive HR service, supporting managers and employees across the organisation.

Key responsibilities include:
•  Coordinate recruitment and onboarding activity
•  Prepare contracts, offer letters and onboarding documentation
•  Maintain employee records and HR systems
•  Manage compliance checks such as DBS’ and right to work
•  Providing payroll administration for starters, leavers and monthly payroll changes, ensuring accuracy and timely processing.
•  Supporting the HR Manager with absence management, absence, disciplinary, grievances and capability processes
•  Delivering excellent day-to-day HR advice and administrative support

About you
To be successful in this role, you will have:
•  Previous experience in an HR Administrator, HR Assistant or HR Co-ordinator role.
•  Strong organisational skills with the ability to manage multiple priorities and meet deadlines.
•  Excellent communication and interpersonal skills, with the ability to build positive working relationships at all levels.
•  A proactive, flexible approach and a commitment to delivering a high-quality HR service.
•  Good attention to detail and experience maintaining confidential HR information.
•  Confidence using Microsoft Office applications and HR systems.
If you are looking to develop your HR career within a values-driven organisation where your work makes a real difference, we would love to hear from you.
Join PLUS and help us support people with learning disabilities to lead fulfilling lives while contributing to a positive and inclusive workplace for our dedicated staff.
Closing date: 20 July 2026
Our benefts package includes:
•  33 days holidays annual leave (including bank holidays)
•  Hybrid working
•  Pension contribution scheme
•  Training and development
•  Employee assistance programme

Employment is subject to Enhanced DBS checks 

Do you thrive in a people-focused role where no two days are the same?

At Age UK Kensington & Chelsea, we’re looking for a friendly, confident and highly organised Front of House professional to be the welcoming face and voice of our organisation. This is a fantastic opportunity to play a key role in supporting older people in our community, ensuring every interaction is positive, helpful and delivered with care.

Job title: Reception and Office Coordinator 

Hours: Full Time

Location: 1 Thorpe Close, W10 5XL (1 day can be worked from home)

Staff benefits include: 4% pension matched, cycle to work scheme, enhanced materntiy and paternity entitlement and many more!

We will be intervewing on a rolling basis, please don't delay submitting your application!

(Due to the volume of applications, we may not be able to respond to unsuccessful applicants)

WHO WE ARE

We are SPEAR, a charity working tirelessly to end homelessness across South West London and beyond. We believe homelessness should be rare, brief, and non-recurring, and we work every day to make that a reality. Our services include street outreach, assessment hubs, supported accommodation, and tenancy support, helping people move off the streets and into safe, secure housing. We take a person-centred, trauma-informed approach, building trust and supporting people to achieve long-term stability and independence. You will be part of a passionate, skilled team dedicated to ending homelessness. We offer a supportive environment where you can grow your career while making a meaningful impact.

YOUR ROLE

We are looking for a passionate and organised individual to join our team as a Health Link Events Co-ordinator. This is a varied and rewarding role where you will plan and deliver community health day events across SW London boroughs, bringing together NHS partners, community organisations, and volunteers to improve health outcomes for people experiencing or at risk of homelessness.

Alongside coordinating events, you will play a meaningful part in supporting and advocating for our clients — facilitating service user involvement groups and making sure the voices of those we work with are truly heard and valued. Building warm, trusted relationships with clients, many of whom have complex needs, will be at the heart of what you do.
We are looking for someone who is empathetic, non-judgmental, and trauma-informed, with a genuine commitment to social justice and making a difference. You will be an effective communicator and skilled coordinator, able to manage multiple priorities, support and inspire volunteers, and build strong working relationships with a wide range of partners. Resilience, adaptability, and a person-centred approach are essential.

This is a 12-month fixed-term contract based primarily at our Twickenham (TW1) office, with regular travel across to support our communities in Richmond, Wandsworth and Kingston boroughs. Occasional travel to Croydon, Sutton, and Merton may also be required.

WHY JOIN US

- Generous holiday – 26 days plus public holidays, rising to 31 days with length of service
- Wellbeing & EAP – 24/7 Employee Assistance Programme with free counselling, money and legal advice
- Health support – Occupational health service and free annual eye test (with contribution towards glasses if required)
- Cycle to Work – Save on a new bike and accessories through salary sacrifice
- Season ticket loan – Interest-free loan for annual travel passes
- Moving house day – Extra day’s leave when you move home
- Financial security – Life assurance (4x salary) and interest-free emergency staff loan
- Family-friendly policies – Enhanced maternity and adoption pay, plus flexible working options
- Career development – Ongoing training, learning and progression opportunities
- Blue Light Card – Discounts across a wide range of shops, restaurants and services

Could this be your next role? Read the full Job Description now!

We are looking for an addition employability co-ordinator to join the team. You will have experience of supporting people from diverse backgrounds looking to progress into employment or to move closer towards employment. You will spend the majority of your time with individuals helping them to improve their skills; helping them search and apply for jobs, training programmes or work experience. This will be at our offices or at community sites across Birmingham.   

We are expanding our team to allow us to significantly grow and develop one of our key projects, Jericho Works. The project enables us to maximise our impact and take Jericho’s expertise out into the community, engaging with community organisations to reach those who face challenges in finding work and helping them progress in their journey towards employment. Jericho Works offers one-to-one employability support, short-term work tasters and placements, support into progression opportunities including volunteering, training and employment, and employability-focussed hardship and practical support.

We would consider 0.8 FTE for the right candiate. The successful applicant must have the Right to Work in the UK as we are unable to offer sponsorship.

What you will be doing 

· Working one-to-one or with small groups to help write high-quality CVs and job applications 

· Identifying suitable training and work experience opportunities for participants 

· Attending job fairs and community events 

· Networking with community organisations to maintain and develop referral pathways 

· Attending community venues such as food pantries, community cafes and local charities to engage new participants 

· Providing initial transition support when a participant progresses into employment.

· Ensuring available budget is appropriately spent on employability needs 

· You will maintain accurate and timely records of the interventions you make. 

· Meeting targets of participant engagement 

· Working as part of a team to ensure that wider project deliverables are achieved 

What skills are we looking for? 

 Essential 

· Excellent communication skills and ability to support those from diverse backgrounds 

· Experience of providing support, mentoring and/or coaching to individuals facing challenges in finding a job 

· Excellent level of written English and ability to support others in writing letters, emails and CVs 

· Ability to maintain accurate records in a timely way 

· Good understanding of safeguarding

· Ability to work independently and manage own workload in addition to collaborative working as part of team

· Willingness to travel around the city to take support to those who need it most including to locations not accessible by public transport. 

· An appreciation of and sympathy with The Jericho Foundation's Christian roots and values, and a commitment to its mission of supporting people facing barriers to employment into sustainable work. 

Desirable 

· Experience within the charity or employability sectors. 

· Experience of building new partnerships 

· Knowledge of Birmingham's community organisations and support providers 

· Understanding of supported employment and employability programmes. 

INTERVIEWS ARE BEING HELD IN PERSON ON WEDNESDAY 29TH JULY

MERSEYSIDE YOUTH ASSOCIATION LTD

Is seeking to recruit the following:

Youth Hub Co-ordinator

Hours:

35 per week

(May Include Evening and Weekend Work)

Salary: £33,688 p.a. - MYA Grade 6 Pt. 24

Fixed Term Funded to 31st May 2027

Help Young People Build Brighter Futures – Join MYA as our Youth Hub Co-ordinator

Youth unemployment continues to impact too many young people across Liverpool and Knowsley, leaving them disconnected from opportunities and unsure about their future. We're looking for an experienced and passionate Youth Hub Co-ordinator to lead our Youth Employment Hubs and help change that.

You'll lead a dedicated team, build strong partnerships with employers and local agencies, and ensure young people facing complex barriers can access the support, skills and opportunities they need to thrive.

This is your chance to make a lasting difference, helping young people gain confidence, move into employment, training or education, and create brighter futures for themselves and their communities.

If you're a values-driven leader who believes every young person deserves the opportunity to succeed, we'd love to hear from you. Apply today and be part of making real change happen. 

The successful candidate must hold a relevant qualification to at least Level 4 or above

Merseyside Youth Association Limited Actively Promotes the Safeguarding of Vulnerable Adults, Young People and Children. 

The above post will be subject to Enhanced Disclosure,

If you are interested in the post please visit our website and complete the online application.

Please note, CV’s will not be accepted and should not be part of your supporting information.

Closing Date for Completed Applications:  Midnight Wednesday 15th July 2026

Merseyside Youth Association Limited is an equal opportunities employer and is committed to maintaining a non-abusive environment

Community Garden Co-ordinator.

Salary: £25,000 Hours of Work: 35 per week

This post is offered until June 30th 2028 in the first instance.

Funded by the National Lottery Reaching Communities Fund.

Netherton Feelgood Factory, a community-based healthy living centre, is offering an exciting opportunity to make a real difference to the lives of people and the environment by taking forward the development of the Netherton Community Garden and Green Hub. We are looking for an imaginative and committed person with knowledge of horticulture but also with the people skills to support and help people from the local area.

The Netherton Community Garden started life in 2016 as a vision to develop a piece of waste urban land into a garden that could be enjoyed by the community and that also would produce fresh produce to promote health and awareness of growing skills.

Since then, and thanks latterly to a National Lottery grant, the garden has begun to develop as a Green Community Hub with the aim of enabling local people to adopt more sustainable lifestyles. The garden has a positive impact on the local community by providing a meeting place, a venue for skills training and a place to promote positive mental and physical health.

For over 60 years the National Children’s Bureau (NCB) has been building a better childhood for all.

Events Co-ordinator
Contract: Permanent
Work Pattern: Full Time
Salary: £28,952 per annum
Location: Homebased – however NCB has offices in Belfast, Sheffield, Newton Abbot and London that staff can work from should they choose.

The Vacancy

This is an exciting opportunity within the newly formed Centralised functions at NCB supporting the Project Support, Events or Business Support teams.

The post holders will support the organisation’s portfolio of projects and/or complex learning event delivery of online and in-person workshops and conferences for the team they are working in, working closely with peers to provide coherent, consistent support to delivery teams. They will ensure that projects and events are well managed and delivered in line with internal processes and systems whilst balancing business needs achieving contracted requirements and targets.

The post holders will act as peripatetic support across projects, events and the wider business to deliver business objectives, including the administration of contracting processes, event hosting and logistics and business support administration as necessary.

This will include oversight and management of people, tasks and activities according to business need, and supporting teams and directorates.

Knowledge of budget management, risk mitigation and financial acumen is necessary to ensure efficient and sustainable operations.

The post holders will also work closely together drive a culture of continuous improvement informed by systems and data to optimise processes, enhance customer experience and improve delivery performance over time.

About NCB

For more than 60 years, the National Children’s Bureau has championed the rights and amplified the voice of children and young people in the UK. We interrogate policy and uncover evidence, blending in lived and learnt experience to shape future legislation and develop more effective ways of supporting children and families.

Bringing people and organisations together is fundamental to how we improve the systems that babies, children, young people and their families rely on to thrive. We push boundaries, even looking beyond childhood itself to consider transitions into adulthood and the impact of childhood issues on an entire lifespan. We are united for better childhoods and brighter futures.

The Benefits

• 30 Days Annual Leave
• Generous Pension Scheme
• Cycle to work scheme
• Flexible Working
• Winter Holiday Closure & Break
• Employee Assistance Programme

Closing date: 8am, Wednesday 8th July 2026 
Please note that we reserve the right to close this vacancy early should we receive a high volume of applications. We encourage interested candidates to submit their applications as soon as possible

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We are actively seeking to broaden the diversity of our staff group and warmly welcome applications from candidates underrepresented in the charity sector, including those from Black and Global Majority communities, disabled people, LGBTQ+ individuals, and people with lived experience of the issues NCB works on.

No agencies please.

At We Are Survivors, every role exists for one reason: to support male survivors of sexual harms and the people who stand alongside them. While each position has a different focus, they all contribute to helping survivors feel safer, more connected, and better able to move forward in their lives.

The Community Development Worker creates opportunities for connection, belonging, and peer support. This includes facilitating drop-ins, creative activities, coffee mornings, and other community spaces where survivors can meet others with shared experiences in a safe, trauma-informed environment. The team also provides regular check-ins for people waiting to access other services, helping them stay connected and supported while they wait.

You'll be someone who is comfortable working with trauma and has experience in mental health, support, or community engagement. We're particularly interested in hearing from people who have worked with men, sexual harms, and their loved ones, but we also recognise that great people bring transferable skills and different experiences. If you're committed to learning, building trusting relationships, and making a meaningful difference, we'd love to hear from you.

At We Are Survivors, our values shape how we work every day. Transparency underpins our relationships, creating the openness that abuse so often takes away. Integrity is at the heart of everything we do, recognising that trust is fundamental to healing. Understanding means we take every survivor and their experiences seriously, meeting people without judgment and with genuine compassion. Being Responsive means we're committed not only to supporting survivors today, but also to predicting, educating, and preventing sexual harm against boys and men in the future.

If you're passionate about creating a society where no male survivor is left behind, and you share these values, this could be the role for you.

Why Join Us?

· A competitive salary.

· Annual leave package with incremental rises plus bank holidays.

· Company sick pay.

· Birthday annual leave.

· Monthly clinical supervision.

· Pension contribution.

· A range of discount and benefit programmes.

The Sands Insights Network is an online community of bereaved parents who want to use their experience and knowledge to shape Sands work to make maternity and neonatal care safer.

The Network sits within the Saving Babies Lives team which focusses on using evidence, including from parents, to drive improvements in maternity and neonatal safety. The Network also facilitates parents’ involvement in Sands policy and campaigning work, as well as external projects seeking to include people with experience of baby loss.

Main Purpose of Job 

1. Undertake the day-to-day management of a successful network, building diverse membership and ensuring a safe environment for bereaved parents 

2. Ensure the diverse experiences and perspectives of bereaved parents are included in research, learning and improvement initiatives in a way that works for them 

3. Ensure the involvement activities are monitored, evaluated and impact is captured and shared

4. Help to build Sands’ reputation as a leader in partnership working, advocating for the inclusion of bereaved parents in research and decision making

Principle Tasks and Responsibilities 

1. Undertake the day-to-day management of a successful network, building diverse membership and ensuring a safe environment for bereaved parents 

• Grow the network. Engage potential new members and oversee screening and onboarding processes.

• Create a welcoming space with signposting to enable new and existing network members to navigate and make best use of the platform. 

• Maintain the network as a safe space for bereaved parents. 

• Promote the platform and its impact to Sands audiences. 

• Create and embed Equality, Equity, Diversity and Inclusion (EEDI) principles throughout the network and proactively ensure the membership is diverse in experience and background as the network grows.

• Work with Research Manager to ensure appropriate risk management and safeguarding protocols are in place and followed. 

• Work with the Research Manager to co-create governance policies/agreements with the network members.Moderate user activities and take actions where needed if policies are breached. 

2. Ensure the diverse experiences and perspectives of bereaved parents are included in research, learning and improvement initiatives in a way that works for them 

• Working with Sands teams and with external groups, identify opportunities for PPIE involvement, to provide a continuous range of options for parents to engage with. 

• Engage with network members to develop the community, and create activity based on their needs. 

• Share opportunities with the Network, encouraging and supporting involvement from members. 

• Create a dynamic and interactive atmosphere on the platform, building and maintain relationships with network members, and generating enthusiasm and a sense of purpose. 

• Encourage and facilitate activity within project groups on the network to ensure activities proceed and are constructive and inclusive. 

• Develop and share tools and resources to support parents with the skills and information they may need to be positively involved in research and improvement projects.

• Lead some involvement activities, including discussion groups, interviews and collaborative working. 

• Work with the Research Manager and the membership of the network to develop and implement a policy for reward and recognition for both internal and external opportunities. 

3. Ensure the involvement activities are monitored, evaluated and impact is captured

• In partnership with the Research Manager develop and embed a framework for monitoring and evaluating activities. 

• Summarise and share findings and outcomes of network projects, feeding into research, service and policy development. 

• Provide regular reports on impact and share those across Sands.

4. Help to build Sands’ reputation as a leader in partnership working, advocating for the inclusion of bereaved parents in research and decision making

• Build relationships with external stakeholders; support network members to influence people and organisations outside Sand directly, including decisionmakers, influencers, research groups or research funders.

• Represent network members externally and advocate for their involvement and inclusion in research and improvement programmes. 

• Represent Sands at external events, meetings and activities, helping to build Sands’ reputation as a leader in the field of working in partnership with bereaved parents.

General 

• Undertake any other duties commensurate with the role as required by the Research Manager, Head of Saving Babies Lives team and the CEO.

• Work flexibly and collaboratively with colleagues across the organisation to achieve shared goals. 

• Always maintain strict confidentiality. 

• Adhere to all Sands policies and procedures. 

• Undertake all mandatory training as required. 

• Participate actively in annual appraisals and personal development

Job Title: Carers Manchester Contact Point Helpline Worker
Responsible to: Carers Manchester Contact Point Co-ordinator
Accountable to: Assistant Head of Operations
Reporting to: Carers Manchester Contact Point Co-ordinator
Salary: £24,900 per annum
Hours: 35 Hours
Location: Hybrid working from home/ Greenfish, Oldham Street, Manchester. Dependant on the service requirements.

Context 

At Gaddum, we treat everyone as individuals. We really get to know those we help, understanding their world to offer a range of support that’s right for them. Our promise of tailored support is made possible by our breadth and depth of knowledge, through our unwavering commitment to the local people of Greater Manchester. 

Our experience listening to generation after generation, for nearly 200 years, has taught us the importance of considering not just the individual but also the relationships around them. Our innovative approach means we can, not only build resilience, but identify further risks and offer preventive support now and in the future. At Gaddum, we believe that by supporting individuals, we ultimately help support entire communities. 

Our aim is to empower and enhance the lives of people in Greater Manchester. We currently work in five Greater Manchester authorities, Bury, Manchester, Rochdale, Salford and Stockport. 

Job Purpose

Carers Manchester Contact Point (CMCP) is the first point of contact for unpaid carers seeking information, advice and support to help them with their caring role.

The service delivers a free confidential helpline for carers Monday to Friday. Helpline opening times are subject to change, based on the needs and requirements of carers using the service.

The aim of this role is to be part of a team providing a comprehensive information, advice and support to carers in Manchester. The post holder will work alongside colleagues from Gaddum and potentially other organisations to be the first contact in a busy service providing advice via a telephone advice line and managing referrals made through digital sources. They will provide information and advice and refer more complex issues to the appropriate agencies delivering the Manchester Carers Pathway.

Key responsibilities 

Advice giving

· Answering telephone calls into a central helpline offering support and guidance to unpaid carers in Manchester.

· Provide relevant and meaningful support and information to unpaid carers utilising internal and external resources.

· Inform carers about carers assessments and refer where necessary.

· Inform carers about emergency grants available and refer where necessary.

· Ensure all advice and support given is delivered in a timely manner to suit the needs of carers calling the helpline whilst balancing waiting callers.

Follow-up support

· Refer unpaid carers to local services to access local and culturally appropriate support in their area.

· Refer carers to Adult Social Care for Carers Assessments to discuss and improve their caring situation.

· Signpost carers to relevant services in Manchester suited to their individual need.

· Complete relevant grant applications for carers using the service where needed.

· Use Carers Manchester Contact Point and other reliable and accurate resources to find, interpret and communicate relevant information to carers

· Research and explore options and implications so that carers can make informed decisions.

· Write and maintain detailed case records for all casework completed.

· Collect required data for statistical monitoring and report preparation.

· Complete the required training to comply with quality assurance processes.

This role is subject to an Enhanced DBS Check.

The post-holder will be required to undertake other tasks as reasonably directed by the CMCP Coordinator, which will usually be commensurate with the skills and experience of the post-holder.

All staff are expected to work within all of Gaddum’s policies and procedures as they relate to delivery of the CMCP.

We are looking for a manager to lead on the relationship with the project funder, to lead a team of two co-ordinators and take ownership of project monitoring, analysis and reporting. You need to bring experience of liaising with senior stakeholders, people management and project management skills, including analysing data, and writing concise and comprehensive reports.

We are expanding our team to allow us to significantly grow and develop one of our key projects, Jericho Works. The project enables us to maximise our impact and take Jericho’s expertise out into the community, engaging with community organisations to reach those who face challenges in finding work and helping them progress in their journey towards employment. Jericho Works offers one-to-one employability support, short-term work tasters and placements, support into progression opportunities including volunteering, training and employment, and employability-focussed hardship and practical support.

We would consider 0.8 FTE for the right candiate. The successful applicant must have the Right to Work in the UK as we are unable to offer sponsorship.

What you will be doing: 

· Maintaining and developing our relationship with the key funder and their team

· Leading on regular funder meetings 

· Budget forecasting and monitoring

· Line management of project co-ordinators, including regular one-to-ones, appraisals, overseeing their development and supporting them to achieve their targets 

· Identifying creative opportunities to maximise the impact and reach of the project, including for example creating and delivering workshops or other training.

· Contributing to direct participant support as needed and offering support to the team with more complex cases 

· Meeting project targets including numbers of participants supported and positive outcomes 

· Working with colleagues across Jericho and external partners to identify opportunities for participant progression 

· Strengthening our network of community organisations and referral partners 

· Ensuring timely submission of appropriate reports to trustees, senior management team and key funders, including data, finance and narrative reporting. 

What skills are we looking for? 

Essential

· Experience of people management and team leadership

· Experience developing partnerships

· Excellent verbal and written communication, networking and presentation skills

· Strong planning, organisational and project management skills

· Ability to record, manage and analyse data for monitoring and reporting purposes

· Good understanding of safeguarding

· Experience of providing support, mentoring and/or coaching to individuals who face barriers to employment

· Ability to work independently and manage own workload in addition to working as part of team

· An appreciation of and sympathy with The Jericho Foundation's Christian roots and values, and a commitment to its mission of supporting people facing barriers to employment into sustainable work.

· Ability to travel to various sites including ones not accessible by public transport 

Desirable

· Experience within the charity or employability sectors.

· Knowledge of Birmingham's community organisations and support providers

· Experience of liaising with funders

· Understanding of supported employment and employability programmes. 

About JERICHO 

JERICHO is an award-winning Birmingham-based charity and family of six social enterprises. We provide supported work opportunities for people facing extreme challenges in getting a job and have been helping people across Birmingham into employment for over 30 years. We primarily support marginalised young people and survivors of modern slavery. What makes our model so effective is the way we combine work placements with individualised wrap-around support, training and a range of targeted activities. Our approach is focused on helping people address the issues that are affecting their life chances, build skills and confidence and ultimately become more employable. 

INTERVIEWS ARE PLANNED IN PERSON ON TUESDAY 28th JULY

We are seeking a highly organised and proactive Administration Co-ordinator to support the effective operation of our charity. This role will play a key part in developing and a task management system that helps streamline processes, we envisage this platform utilizing AI to help maximise efficiency across the organisation. 
 
Working closely with the CEO and Business Development Co-ordinator and the Executive Support Officer.  The successful candidate will be part of the team providing  high-quality administrative support across the organization. 
 
This is an excellent opportunity for someone who enjoys improving systems, solving problems and providing exceptional administrative support within a purpose-driven organisation. 

 Key Responsibilities 

• Lead the implementation and administration of a task management platform. 

• Work with colleagues to develop processes and procedures within the platform to improve efficiency. 

• Support the exploration and integration of AI to enhance productivity and service delivery. 

• Coordinate and undertake a wide range of administrative tasks to support teams across the organisation. 

• Ensure administrative processes are delivered accurately, efficiently and in a timely manner. 

• Monitor and manage shared inboxes, responding to enquiries where appropriate and forwarding communications to relevant colleagues. 

• Deliver professional, empathetic and customer-focused responses to members of the public and stakeholders. 

• Handle sensitive communication with discretion and professionalism. 

• Maintain accurate records across organisational databases and CRM systems, including Zoho/Bigin. 

• Working with the Data Management and Insight Officer to carry out data cleansing etc. 

• Support compliance with data protection requirements and organisational policies. 

• Proofread external communications, checking grammar, spelling, formatting and functionality of hyperlinks prior to publication or distribution. 

• Process purchase orders and support the administration of invoices in line with organisational procedures. 

• Maintain accurate records relating to financial transactions as required. 
• Assisting with supplier set up.

· Undertake any other duties commensurate with the level of the role. 

This is a new role therefore the job description will change over time as the role develops.

Person Specification - Essential

• Significant experience in an administrative or business support role. 

• Experience of using task management platforms. 

• Experience of managing multiple priorities and meeting deadlines. 

• Experience of maintaining accurate records and databases. 

• Excellent organisational and time-management skills. 

• High level of accuracy and attention to detail. 

• Strong written and verbal communication skills. 

• Excellent customer service and relationship-building skills. 

• Confident user of Microsoft Office applications and digital systems. 

• Ability to learn new software and systems quickly. 

• Proactive, adaptable and self-motivated. 

• Able to work effectively in a remote environment. 

• Professional and dependable approach to work. 

• Able to handle sensitive and confidential information appropriately. 

• Empathetic and able to communicate effectively with people who may be experiencing challenging circumstances, including those affected by abuse. 

 Person Specification - Desirable 

• Experience of implementing or developing administrative systems or processes. 

• Experience of proofreading and quality-checking external communications. 

• Experience of using CRM systems, particularly Zoho or Bigin. 

• Experience of working within the charity, voluntary or not-for-profit sector. 

• Knowledge of AI-enabled productivity or workflow tools. 

• Understanding of safeguarding, equality, diversity and inclusion principles.