Support Officer Jobs

Battersea’s Income Generation department plays a pivotal role in making sure we can be here for every cat and dog now and in the future. Working with colleagues across the organisation, we provide members of the public and organisations with opportunities to engage with Battersea and to support our work.

We are looking for someone to join our team as a Supporter Experience Officer, to deliver supporter communication journeys across a range of channels and audiences to retain support, and increase engagement with Battersea and inspire them to continue, increase or diversify their support.

The ideal candidate will have proven experience of planning, implementing and evaluating direct marketing campaigns, with demonstrable knowledge of direct marketing across a range of media channels. They should also have experience of accountability and reporting for results, income and expenditure.

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

- 28 days of annual leave (plus 8 days paid public holidays) per year
- Discounted gym memberships and cycle to work schemes
- Employee Assistance Programme and access to Wellbeing Resources.
- Generous pension contributions – up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
- Annual interest-free season ticket loans

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:

We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:

We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. 

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Closing date: 12th January 2025
Interview date(s): w/c 27th January 2025 (1st round); w/c 3rd February 2025 (2nd round)

We want to hear about your experience in your own words. Whilst we understand the support AI software can offer, it can also lead to numerous applications reading near identical to each other. To best showcase yourself we encourage you to write your responses without the assistance of AI.

To apply for the role, please click the button below. All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Job Title: Member and Supporter Experience Officer (Temp)

Team: Member and Supporter Experience

Location: Hybrid (split between home-working and London)

Salary on appointment: £25,061-£27,568 per annum

Start Date: Immediate start

It’s an exciting time to join the Ramblers as we have recently refreshed our strategy to support the delivery of our long-term ambitions. 

We need your drive, knowledge, skills, and creativity to help us raise awareness of the Ramblers and what we stand for, enabling the charity to grow its supporter base and open up the joys and wellbeing benefits of walking to many more people. 

About us 

The Ramblers is Britain’s walking charity. We open the way so everyone can enjoy the benefits of walking. 

It’s easy to think everyone has the same opportunity to enjoy the outdoors. But look a little deeper and you’ll find lots of barriers standing in the way. So we’re continuing to fight for change. We campaign for the public’s right to enjoy the outdoors, protect paths, build skills and offer different ways to get out walking in nature. 

Our programmes have a big impact in local communities: Ramblers Wellbeing Walks help people take the first step to a healthier happier lifestyle, and the Ramblers Out There Award gives young adults aged 18–26 the opportunity to kickstart their journey into the outdoors. 

Through our refreshed strategy, we’ll build on this experience and grow our impact through activities that prioritise the needs of communities who have the least access and face the most barriers walking outside in nature.

Context and purpose of role

At the Ramblers, we are committed to providing our supporters with the very best experience possible, placing the Member and Supporter Experience Team at the heart of our operations. The team acts as the first line of support for members and supporters, responding to enquiries, managing interactions, and deepening engagement with the Ramblers.

This role is instrumental in ensuring a seamless supporter journey, helping to attract, welcome, and retain supporters while providing valuable insights to the organisation to improve supporter experiences. As an ambassador for supporters, the role also contributes to the organisation’s ability to deliver its charitable mission.

Key responsibilities

Supporter Engagement

• Respond to supporter enquiries via letter, email and social media in a timely and professional manner, and with professionalism, empathy and attention to detail.
• Triage enquiries, referring complaints, safeguarding and safety matters to the specialists in the organisation and escalating other enquiries as needed to subject-matter experts.
• Listen and respond to the needs of each supporter, understanding their motivations and experiences to foster long-term relationships.
• Acknowledge and thank donations and other payments in a timely and personalised manner.

Payment processing

• Process and manage in-bound financial payments in an accurate and timely manner, managing any reconciliation as required.
• Investigate and resolve any payment issues, liaising with supporters and the payment processor as needed.

Data integrity and CRM Management

• Maintain accurate records of interactions, transactions, comments, and complaints in the CRM system in accordance with data protection and Gift Aid Legislation.
• Share key supporter data and insights within the organisation to elevate the supporter voice.
• Support key supporter administration tasks (e.g. welcome pack data send)

Problem-solving and complaints handling

• Investigate and resolve low-level issues or complaints, liaising with other colleagues as required and keep supporters informed throughout the process.
• Manage feedback and complaints, following established procedure with a focus on turning negative experiences into positive ones.

Other

• Undertake such other duties as may be reasonably required of the post.
• Engage and proactively develop excellent working relationships across the organisation.

This is a temporary, full-time position for a maximum duration of three months 

The person 

Knowledge, Skills and Experience

Essential:

• A high standard of organisational, interpersonal and communication skills.
• An excellent telephone manner.
• An ability to maintain high levels of accuracy at all times.
• Ability to adapt style, tone and content to provide a tailored service to supporters.
• Ability to show initiative and determination to investigate and solve complex enquiries.
• Excellent time management and organisational skills enabling you to plan and prioritise incoming workloads to SLAs set.

Desirable:

• Proven experience of working in a busy customer/supporter service environment.

Personal Attributes

• A team player, develop collaborative, strong and effective working relationships.
• Empathetic and patient, with a genuine desire to help members and supporters.
• Positive and professional attitude.
• Proactive and self-motivated with the ability to work independently.
• Adaptable and flexible in a fast-paced environment.
• Strong sense of responsibility and accountability.

Values and Behaviours

Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people.

Inclusive

We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.

Inspiring

We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.

Empowering

We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.

Responsible

We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.

Cardiomyopathy UK is for anyone whose life is impacted by the heart muscle disease, cardiomyopathy. We work to save and improve the lives of people with the condition, and their loved ones, throughout the UK because we believe that everyone affected by cardiomyopathy should live a long and fulfilling life.

We bring together people with cardiomyopathy, their loved ones, medical experts, researchers, professional staff and other stakeholders to ensures we have the insight, lived experience, clinical knowledge and skills we need to make a real and lasting difference to people's lives.

We provide support and information so that nobody has to face cardiomyopathy alone. We fight for better access to treatment so more people get the help they need, we shape research so that it truly addresses the needs of our community and we raise awareness so more people seek help sooner and fewer people are at risk.

We are now seeking our next CEO to build on our strong position and enable us to do even more for our community. It is a great time to be joining the charity. We have a strategy in place, a strong reputation, and financial stability. Our new CEO will have the time they need to find their feet and work with staff, trustees and volunteers to develop plans and identify new ways in which we can support people affected by cardiomyopathy.

Our next CEO will be a strong leader, confident spokesperson, and powerful ambassador, who is able to develop successful partnerships and influence stakeholders to ensure the future growth and development of the charity. They will need to be commercially astute with proven expertise in driving financial sustainability and effective fundraising, and have the desire to foster a positive and caring culture.

Above all, our new CEO will share our passion for improving the lives of those living with cardiomyopathy and their families by making a positive difference. If you feel you have the passion, ambition, enthusiasm, and leadership skills we are looking for, I look forward to hearing from you.

Please download our Appointment Brief for more information and details on how to apply

Chief Executive – Providence House
Location: Battersea, London
Salary: £40,000 per annum + 5% pension contribution
Contract: Full-time, permanent

Are you a passionate and inspiring leader ready to shape the future of a thriving youth and community charity? Providence House, a Christian charity with over 60 years’ experience of serving the communities of Battersea, south London, is looking for an inspiring Chief Executive to lead its mission to empower local children, young people and families.

We’re looking for someone with:

• A personal Christian faith, aligned with our mission and values.
• Proven leadership experience in the charity or not-for-profit sector.
• A track record in strategic leadership, operational management and income generation.
• Exceptional relational and communication skills to collaborate with our team, Trustees, funders, partners and the wider community.

This is an opportunity to bring your vision, expertise and faith to a role where you’ll make a real  difference.

For the Job Application Pack, visit our website (google us). 

Do contact Ian Smith, Chair of Trustees for an informal chat about this role (his email is in the Job Application Pack.

Closing Date: 9.00am, Monday, 13th January 2025

Fauna & Flora is seeking qualified candidates for the position of Programme Officer, to contribute to effective delivery of the Programme Management Support’s work. The successful candidate will take responsibility for financial tracking of the team’s funds, general and specific administration and organisation, targeted research on particular themes, and support with communications and fundraising. They will provide particular support to our work on plants.

You will have excellent writing, critical thinking, analytical, administration, organisational and time management skills and a structured and methodical approach to work. You will have a degree in a relevant discipline or equivalent level work experience.  A good knowledge and understanding of a range of habitat, species and social conservation issues, and the wider context for conservation is essential and experience of working with NGOs would be advantageous. With excellent communication skills you will be a self-motivated team player, but equally able to work independently. You will have a proven ability to write for a range of audiences. Fluency in English is essential.

In return, the role offers the opportunity to work within a ground-breaking and entrepreneurial organisation, at the forefront of global conservation, with opportunity to apply your skills and expertise where appropriate. In addition, Fauna & Flora offers a generous pension contribution, attractive annual leave allowance and life insurance.

Our offices are located in The David Attenborough Building in central Cambridge, just a few minutes’ walk from glorious historic buildings and museums, the picturesque River Cam, the central market and shopping centre, and a host of cafés and restaurants.

The closing date for applications is Sunday, 5 January 2025. Interviews are likely to take place during the week commencing Monday, 20 January 2025.

Please visit our website and download the job application pack below for further details on how to apply.

This role is not eligible for sponsorship for a Skilled Worker Visa.

As the major trade body of credit unions across England, Scotland and Wales, we are now seeking to appoint an exceptional individual to lead the trade body.

As the leader of the business the successful role holder will be responsible, along with the Board for setting the strategic direction and steering ABCUL to positive and successful outcomes.

We expect;
▪ As the leader of our business, we look to you to set the strategic direction and steer ABCUL to positive and successful outcomes.
▪ You are ethical, approachable, collaborative and authentic.
▪ You drive a positive business culture, you set the tone and lead by example.
▪ You ensure that the business has the right resources and structure to deliver against its’ vision and plans.
▪ You ensure that the services we offer and the level of service to our members is of a high quality and fits with our member needs.
▪ You develop and implement practice plans and risk strategies to ensure our business is protected.
▪ You maintain and develop your own awareness of regulatory and legal expectations of the business and proactively share this knowledge to the team.
▪ You work to empower our team to deliver successfully against their roles.
▪ You take a collaborative approach and promote a culture of collective responsibility.
▪ Your stakeholder management, lobbying and influencing skills are strong and you utilise appropriate networks for the benefit of ABCUL and its members.
▪ You put our members and our staff first

Barnabas Aid is an international aid agency that gives practical support to Christians in contexts of persecution, poverty and hunger. The ministry was founded in 1993 with a focus on believers suffering discrimination for their faith. Since then Barnabas has funded projects in more than 100 countries, providing hope and help to millions of our brothers and sisters in Christ. Some of our key projects include Bibles and Scriptures, food aid, medical supplies, education and vocational training, disaster relief, help for victims of violence, and support for pastors and church leaders. 

We are seeking a highly motivated and detail-oriented Finance Officer to play a key role in supporting our finance team. This is an exciting opportunity to contribute to a mission-driven organization while developing your professional skills in a supportive and inclusive environment.

Overview of the Finance Officer role and the team

The newly appointed Finance Officer will provide key financial support to the charity’s finance team, assisting in the day-to-day management of financial operations. The role involves maintaining accurate financial records, processing transactions, and ensuring compliance with charity regulations. The Finance Officer will play a crucial role in ensuring the charity’s finances are well-managed and support the smooth running of the charity’s operations.

This is a unique opportunity to join a high performing team who relentlessly strives to end the devastating impact of Duchenne muscular dystrophy.

Duchenne UK is a small, family focussed organisation. We are led by two parents of boys who live with Duchenne muscular dystrophy, giving employees a very strong feeling of contribution to our mission.  We prioritise team building and wellness through an annual offsite Team Away Day and an annual offsite Wellness Day, alongside social activity throughout the year.

We operate a hybrid working week, to balance our team-based culture with a positive home-life. In the summer months of July and August, staff benefit from ‘Summer Fridays’, allowing them to log off at lunchtime on a Friday (pro rata’d for part time staff) and enjoy the long summer weekends.

The Communications Officer will play a key role in raising the profile of Duchenne UK and supporting our work.

The focus of the Communications Officer’s role will be exciting and varied. It will include research, healthcare, fundraising and events communications, and will be aimed at those with a personal interest in DMD and those working to help people with DMD.

A key part of the role will be growing our online audience and leading and managing our social media channels, our monthly newsletter, and our website.

The role also involves press activity and working with other organisations in the area of DMD.

Content creation and digital marketing is central to the role. This includes drafting compelling copy, creating designs and videos that raise awareness, increase understanding and drive increased participation in our work.

• Support the Head of Communications in delivering the communications strategy across our programmes, research, events and fundraising
• Create compelling content for digital channels, including website, social media, newsletters and film content
• Manage social media channels to grow our online audience and engage existing followers
• Edit the Duchenne UK monthly email newsletter, working with the wider team to gather content and testing outputs to optimise engagement
• Manage updates to the Duchenne UK website
• Design creative content using programmes such as Canva or through briefing external producers and designers
• Regularly monitor digital analytics to achieve ambitious KPIs and grow engagement
• Manage media enquiries, creating comments and briefings as required
• Identify and create media opportunities, including writing and issuing press releases, opinion pieces and comments
• Manage our media volunteers including interviewing new volunteers and identifying opportunities for them to tell their stories
• Other duties according to the needs of the team and including attending occasional out-of-hours events

Experience and knowledge

Essential

• At least two years of experience in a communications role
• Writing communications for external audiences on a range of channels
• Managing/directing press and media enquiries, drafting comments, briefings, and press releases, and engaging the media. Proven experience in generating media coverage with a good understanding of the needs and expectations of different outlets and publications
• Writing and overseeing briefs for agencies and contractors (e.g. photographers / videographers)
• Producing social media content and coordinating multiple social channels
• Producing email communications using email marketing software
• Using a content management system to update web content

Desirable

• Monitoring and evaluation of analytics
• Creating graphics
• Creating videos
• Working with case studies
• Working in a communications role at a charity, particularly a health charity

Key skills

Essential

• Excellent writing skills, being able to write concisely for different channels and audiences
• Excellent attention to detail and ability to proofread
• Creative thinking and an ability to spot an opportunity
• The ability to work effectively under pressure and meet tight deadlines

Benefits

• 25 days of annual leave + 8 days of public holidays (both pro rata)
• Summer Fridays – half days on Fridays in July and August (pro rata)
• Flexible working policy
• Hybrid working
• Standard Employer Pensions contributions after 3 months
• Team wellness day and team away day
• Training and development opportunities

 Terms and conditions

The appointment is subject to satisfactory references and an initial six-month period of probation, during which performance will be regularly reviewed.

The applicant must have the right to work in the UK and provide relevant ‘right to work’ documentation.

Relevant training will be provided during induction as well as opportunities to develop your career through experience of different aspects of the charity’s work and working with colleagues on new initiatives.

The organisation’s hybrid working policy is at the discretion of the line-manager during the first three months of employment, to support the induction process.

Job Title: JOB SHARE/PART TIME, On-call Out-of-Hours Support Officer for a Safe House for ESEA Women

Duration: Fixed term until 31 March 2025

Location: London (must be able to travel to E1)

Working Hours: Part-time; maximum of 20 working hours per week (actual working hours; call out to work)

On-Call Hours: Weekdays: 5:30 pm to 9:30 am; Weekends: 5:30 pm on Friday to 9:30 am on Monday

Salary:

- On-call fixed rate weekdays: £50 per shift; Weekends: £200 per shift (This will be paid on top of the working hours payment.)

- Working rate: £15 per hour (minimum payment of 2 hours)

Reporting to: Safe House Project Manager

Job Purpose:

The On-call Out-of-Hours (OOH) Support Officer will provide vital support during evenings, weekends, and holidays to women survivors of domestic violence, particularly migrant women from East and Southeast Asian (ESEA) communities. This role is key to ensuring the safety and well-being of residents in the safe accommodation, providing immediate support in crisis situations, and maintaining the quality of care outside regular office hours.

Main Responsibilities:

 · Provide reassurance and immediate, out-of-hours support to the women residing in the safe accommodation, responding to crisis situations, emotional distress, and safety concerns.

· Work closely with the Safe Accommodation Project Manager and other team members to ensure seamless handover and continuity of care between regular and out-of-hours services.

· Maintain accurate and detailed records of all interactions and incidents that occur during OOH shifts, ensuring that all relevant information is communicated to the day team.

· Support the women in accessing emergency services, legal assistance, and other resources as needed during OOH hours.

· Ensure safeguarding practices are followed, reporting any concerns to the Safeguarding Lead promptly.

· Participate in regular team meetings and training sessions to stay informed about best practices, organisational policies, and updates related to the service.

· Collaborate with partner organisations, emergency services, and other relevant bodies to provide comprehensive support to the women during OOH hours.

· Perform other reasonable tasks as requested by the Safe Accommodation Project Manager, VAWG Programme Manager, or other senior staff.

Person Specification:

· Experience in providing support to women survivors of domestic violence, particularly in an out-of-hours or crisis response capacity

· Strong understanding of safeguarding practices and procedures, with experience handling sensitive and confidential information

· Excellent communication and interpersonal skills, with the ability to provide empathetic and non-judgmental support to individuals in distress

· Ability to work independently and make informed decisions in high-pressure situations.

· Familiarity with the challenges faced by migrant communities, particularly ESEA women, in accessing support services

· Experience in maintaining accurate records and reporting on service delivery.

· Has basic first-aid training

Skills and Experience: 

· Fluent in at least one East and Southeast Asian language

· Experience working in the charity sector or with migrant communities

· Experience in working with or within safe accommodation settings or emergency out-of- hours background

· Has a Valid DBS Certificate

· Has training in IDVA and safeguarding adults

Application Process:

Please submit your CV/Resume along with a cover letter (no more than two A4 pages) outlining why you’re interested in the role, and how you meet the skills and experience (please give examples) we’re looking for.

Please provide names for two references that can validate your experience in a role that has safeguarding responsibilities including their contact details, with one being your current or most recent employer. Note that any applications that are not supported by a cover letter that demonstrate the skills and experience we are looking for will not be shortlisted for interview.

This role requires applicants to demonstrate their right to work in the UK. All successful candidates will require an Enhanced Disclosure Barring Service (DBS) certificate as part of the clearance process before commencing the role.

The Vacancy

Islamic Relief Worldwide (IRW) is a faith-based humanitarian relief and development organisation working to save and transform the lives of some of the world’s most vulnerable people.  Established in 1984, with an active presence in over 45 countries, we strive to make the world a better and fairer place for those affected by poverty, conflict and natural disasters. 

Islamic Relief UK (IRUK) is a Strategic Business Unit (SBU) that is part of Islamic Relief Worldwide. IRUK’s focus is strengthening effective funding, mobilising for change through advocacy and awareness-raising and strengthening programme development and delivery. IRUK works with various partners and institutions, from governments, non-governmental organisations and local authorities to grassroots communities.

Islamic Relief UK (IRUK) is actively recruiting for the 5 positions for ‘Supporter Relations Assistant’ on a 3 months fixed term basis, to be based from its Waterloo Office, London. The organisation is currently operating to a hybrid working model.

The purpose of the role is to manage IRUK’s switchboard and phone enquiry system and to administer the entry of data on the fundraising database. This will include processing donations, updating supporter details, maintaining supporter records, and ensuring that information held is accurate, appropriate and up to date.

The successful candidate must have:

• Demonstrable experience in a similar role
• Experience of using databases
• Excellent customer service experience
• Experience of working with sensitive information
• Experience of and passion for, delivering excellent supporter care
• Good levels of computer skills with experience of working with databases and competent in Microsoft Office applications such as Word and Excel.
• Fast and accurate data entry skills
• Good standard of numeracy
• Proven administrative skills
• Excellent communication skills by phone, email, and post
• Experience of delivering timely and accurate responses
• Experience of multi-tasking and effectively prioritising workload.
• Ability to work in a methodical manner with attention to detail
• Must be a team player as well as being able to work on own initiative
• Strong empathy for the aims and work of Islamic Relief
• Knowledge of Data Protection Act/GDPR

For more information, please click on the Documents tab above to view the full Job Description.

If you are talented, reliable, service-minded, resilient and a highly motivated professional looking for a meaningful career, with a strong commitment to IRW’s mission and values of sincerity, excellence, compassion, social justice and custodianship, please apply by completing our online application form.

For more information on the excellent company benefits we offer our employees, please visit our website.

PLEASE NOTE: Interviews are expected to take place early to mid-January 2025.

Pre-employment Checks:

Any employment with Islamic Relief will be subject to the following checks:

• screening clearance
• proof of eligibility to live and work within the UK
• receipt of satisfactory references

Please note, for UK-based roles, we are only able to accept applications from candidates who are eligible to work in the UK. We are unable to progress applications which would require sponsorship.

Our values and commitment to safeguarding

IRW is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom IRW engages. IRW expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.

The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation.

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records checks. IRW also participates in the Inter Agency Misconduct Disclosure Scheme.

In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment.

By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

Islamic Relief is an equal opportunities employer

About Anna Freud

Anna Freud is a world-leading mental health charity for children, young people and their families. Our mission is to close the gap in wellbeing and mental health by advancing, translating, delivering, and sharing the best science and practice with everyone who impacts the lives of children, young people and their families. More information about Anna Freud is available on our website.

ED&I at Anna Freud

We value diversity and aim to have diverse workforce that reflects the community and our service users, in line with our vision, values and inclusion commitments. We encourage applications from all sections of the community.

About the role

The People Officer plays a key role in Anna Freud’s HR Operations Team, contributing to a professional, customer-focused service that supports the organisation’s mission to improve mental health outcomes for children, young people, and families. Reporting to the Head of HR Operations, the role covers the full employee lifecycle, from recruitment and onboarding to offboarding, compliance, and HR project work.

The People Officer will collaborate with managers and employees, ensuring accurate data management, adherence to employment law, and effective administration of HR policies. With responsibilities spanning advice, reporting, and

process improvements, this role fosters teamwork and innovation while supporting the organisation’s values of inclusion, equity, and excellence in employee services.

What you’re need to bring

To excel as a People Officer, the individual will need experience in HR operations, including recruitment, onboarding, and employee lifecycle processes. Strong administrative, organisational, and data management skills are essential, with the ability to maintain accuracy and attention to detail under pressure. Proficiency in HR systems, Microsoft Word and Excel, and familiarity with employment law are crucial.

Excellent communication and interpersonal skills are required to provide clear advice and build positive relationships with diverse stakeholders. A proactive and solution-focused approach, combined with an understanding of equity, diversity, and inclusion, will ensure the role supports Anna Freud’s values and goals effectively.

This is a fantastic opportunity for someone passionate about supporting a mission-driven organisation that transforms mental health for children and families. You’ll work in a collaborative and inclusive environment, gain valuable HR experience across diverse processes, and contribute to meaningful work while developing your skills in a supportive, forward-thinking team.

Please email recruitment with any job enquiries, or if you require assistance or experience difficulties when applying. Please note that successful candidate(s) will be asked to evidence their Right to Work in the UK post-job offer – we do not hold a sponsor license therefore we are unable to provide Visa sponsorship.

Location

Hybrid working (a mixture of onsite and home/remote working). Staff are working onsite for at least 20% of their working hour at our London site (4-8 Rodney Street, London N1 9JH)

Contract duration

12-month fixed-term contract

Closing date for applications

Midday (12pm), Thursday, 19 December 2024

Please note that due to high application volumes, we may close this advert early. We encourage you to apply promptly and to keep an eye on our future vacancies for more opportunities.

Notification of interview

Shortlisted applicants will be notified no later than Friday, 20 December 2024. During shortlisting, applicants are anonymously assessed using the criteria visible in the Job Profile. Please note: due to the high volume of applications received, we will not be able to provide feedback to unsuccessful applicants.

Interviews

Interviews will be held in the week commencing 6 January 2025

How to apply

Please apply via our careers website. We are unable to accept CVs and kindly request no contact from agencies.

Objective:

2wish exists to provide support to anyone affected by the sudden and unexpected death of a child or young person aged 25 and under.

Aims:

• Ensure every Emergency Department and Critical Care unit has a suitable bereavement suite
• Ensure that bereavement boxes are available at each of these hospitals
• Ensure that immediate bereavement support is available for all affected by the sudden death of a child or young person
• Provide a professional counselling service and other therapies for those affected by the sudden death of a child or young person
• Provide support to individuals who witness the sudden death of a child or young person
• Provide support and training to professionals from any sector who may be affected by the sudden death of a child or young person
• To advocate and campaign on behalf of suddenly bereaved families

Context of role:

2wish support anyone affected by the sudden and unexpected death of a child or young person aged 25 and under. We provide immediate casework support, as well as ongoing services including counselling, complementary therapies, play therapy, coffee mornings, support events and a respite cottage.

As we continue to expand our services across England the successful candidate will play a central role in the ongoing development of our relationships with stakeholders. Initiative and drive play an integral part of ensuring our professional stakeholders remain engaged and champion our service to those we support. The post holder will provide immediate and ongoing emotional and practical support to families, friends, witnesses and professionals affected by the sudden death of a child or young adult.

Main duties:

Service:

• To initiate immediate support for a caseload of families whose children and young people aged 0-25 have died suddenly and unexpectedly across the county you reside in and bordering counties
• To contact all families within 24-48 hours of the referrals by telephone
• Complete an initial assessment of families' needs to identify and plan the support as required in line with safeguarding and risk reduction
• Offer emotional support and advice to a case load of families through home visits and ongoing weekly telephone calls
• To liaise with the Counselling Support and Outreach Coordinator, who is responsible for organising formal support such as counselling, complementary therapy or play therapy, subject to consent from the bereaved individual
• To work with hospital staff, GP’s, police officers, coroner offices, mental health teams and other healthcare professionals to raise awareness of and promote referrals into the charity from the county you reside in and bordering counties
• To liaise with other professionals working alongside the family to provide a holistic and multiagency approach to support 
• Attend relevant forums within the area
• To deliver awareness training in hospitals and other healthcare settings, schools and workplaces on the use of the bereavement boxes, the services we offer, ho to refer into the charity and bereavement awareness
• To ensure families have been offered a memory box and coordinate these when required
• Facilitate debriefs within professional settings following a traumatic or sudden death of a child or young person
• To work with hospital trusts to establish and maintain the upkeep of suitable bereavement suites for bereaved individuals to use as required
• Maintain stock of 2wish memory boxes and deliver boxes to partner organisations as required
• To submit monthly/quarterly/annual reports to Bereavement Services Manager as required
• To signpost and/or refer to other agencies as required that can provide support as needed
• Cover members of the support team for annual leave and/or sickness
• To travel to attend in-person team meetings and in-person training as required

General:

• To be responsible for organising own work agenda, time management and administration
• To show respect and sensitivity for the cultural and religious beliefs of families
• To undertake learning opportunities and seek them out for the team
• To adhere to all company policies and procedures including Safeguarding, Confidentiality, Health and Safety and Lone Working; and to be proactive in implementing new safe working practices as appropriate
• To attend weekend and evening community events in support of the charity as necessary
• Participate as and when required in team meetings and one-to-one meetings, and undertake, as appropriate, courses/training/other developmental activities, which is relevant to the role
• Contribute on the social media platforms maintained by 2wish

It is the nature of the work that tasks and responsibilities are in may circumstances unpredictable and varied. All employees are therefore expected to work in a flexible way and tasks, which are not specifically covered in their job description may have to be undertaken.

You will be subject to performance review, which will incorporate a review of the above duties and performance over the period.

This role is subject to a DBS check

Additional benefits for our employees:

• An 'Employee Assistance Programme,' including wellbeing support
• Free parking on 2wish premises
• Free branded 2wish clothing
• An extra annual leave day on your birthday
• Incremental increase in holiday entitlement based on length of service
• Paid sick leave
• Discounts for personal purchases on 2wish Merchandise
• Discounted tickets to UK 2wish events for staff and family
• Extra holiday entitlement when taking part in 2wish overseas events
• Company mobile phone for performance of duties
• Tools/equipment required for the performance of duties
• Reimbursement of work expenses
• Bright Exchange employee discounts
• Auto-enrolment into company contributory pension scheme after 3 months service

What we do for you:

Salary: Starting salary of £26,500 per annum, with the opportunity for an increase through the annual appraisal structure.

Contract type: Permanent

Hours: Normal office hours are 9am - 5pm, Monday to Friday, although alternative hours may be worked with line manager agreement. Work outside office hours may sometimes be necessary and will be compensated for by time off in lieu.

Annual leave: 28 days plus bank holidays. Annual leave steadily increases after five years of service. Annual leave and statutory holidays are calculated on a pro rata basis where applicable.

Pension: 2wish operate a contributory pension scheme. 2wish will auto-enrol you into the scheme in accordance with it's auto-enrolment obligations. Full details of the scheme will be provided to you once you are enrolled, including the minimum level of contributions that you will be required to make during your membership (current contributions - employer 3% and employee 5%).

Mileage: A fixed rate allowance is payable for agreed mileage undertaken on 2wish business in a private vehicle, over and above your usual journey to your workplace/s.

Location: This post is predominantly home based, with regular travel across the areas you will be covering and some travel to our Head Office in South Wales.

How to apply: Please return a CV and covering letter, or a CV and two-minute video, by email.

Closing date: Friday 3rd January 2025. Interviews will commence on Monday 6th January 2025.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as soon as possible. Only those shortlisted will be contacted for an interview.

Interviews may take place prior to the advertised closing date.

About Outward

For more than 40 years, Outward has provided high-quality support and care services to vulnerable people in London. We believe in engaging, enabling, and empowering the People We Support to make positive choices and live the lives they want. Care is at the very heart of everything we do.

About the Role

We’re looking for a proactive and knowledgeable Care & Support Digital Technology Officer to join our team. This role is integral to enhancing our care delivery through digital transformation. You will lead the development and support of essential systems like Sona Time-Management and a new Care Planning system, working closely with our Care & Support staff to ensure these tools are effective and user-friendly.

Your work will help streamline operations and empower our staff to provide better care for vulnerable individuals. If you’re passionate about leveraging technology to make a difference in the Care & Support sector, this role is for you!

Key Responsibilities:

• Provide technical support and guidance for digital tools, including Sona Time-Management and Care Planning systems.
• Collaborate with Care & Support teams to assess staff digital skills and create tailored training tools.
• Act as the primary contact for C&S system-related queries, troubleshooting, and escalating complex issues to systems’ providers.
• Manage the Digital Inbox, triaging queries and ensuring timely responses.
• Assist in C&S systems testing, validation, and day-to-day administration.
• Support data cleansing, migration, and maintenance to ensure accuracy in preparation to the Care Planning system implementation.
• Develop user guides, FAQs, and instructions’ materials to promote C&S digital adoption.
• Liaise with the Digital Technology and Care & Support teams to align systems with organisational goals.

Full JD is available on request.

Requirements:

Essential (E):

• Right to work in the UK.
• Ability and willingness to commute to the Outward London office (N17) up to five days a week and travel regularly to other Outward service delivery sites in North-East London as required.
• Proven experience in the Care & Support sector.
• Strong IT background, including implementing and supporting software systems.
• Experience in training staff and creating training materials.
• Excellent understanding of care sector requirements, including shift planning and compliance.
• Proficiency in troubleshooting and managing software platforms.
• Collaborative mind-set with the ability to support technical and care teams.
• Understanding of safeguarding responsibilities and commitment to promoting the welfare of vulnerable adults

Desirable (D):

• Educated to degree level or equivalent in IT, Digital Technology, or a related field
• Level 3 Diploma in ICT Systems Support.
• Familiarity with SaaS platforms and system configuration
• Ability to assess and improve digital proficiency across a diverse workforce
• Knowledge of Equality and Diversity principles and their application in the workplace

Benefits

We value everything our staff do for the people we support, so we provide a great benefits package:

• 25 days Annual Leave excluding Bank Holidays (pro rata for part time)
• Comprehensive Learning & Development Programme
• Cycle-to-Work Scheme
• Death in Service Benefit
• Health Assured – Employee Assistance Programme
• Eye care Vouchers
• Flu Jab Reimbursement
• Pension Scheme
• Purchase Additional Annual Leave
• Refer-a-Friend Scheme

Outward is committed to safeguarding and promoting the welfare of adults at risk and expects all staff to share this commitment. If the post you apply for involves working with or having access to adults at risk and/or their records, we will require an Enhanced Disclosure from the Disclosure and Barring Services for successful candidates. This will be fully subsided by Outward.

How to Apply

If you think you have the necessary skills and the right attitude, please send your CV and your covering letter outlining your motivation for applying to Outward, how your skills and experience align with the requirements of the Care & Support Digital Technology Officer role, and any particular achievements or projects that demonstrate your suitability to clearly stating the job you are applying for and your name in the subject of the email.

The closing date for all applications is 18th December 2024

We reserve the right to close this vacancy early if we receive a sufficient number of suitable applications for the role. Therefore, if you are interested, please submit your application as early as possible. It would be great to hear from you.

 We are committed to equal opportunities and welcome applications from all sections of the community.

As an employer, who aspire to become Disability Confident Committed, we aim to ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. Please indicate clearly at the beginning of your supporting statement if you have a disability (as defined by the Equality Act 2010), and you wish to be considered for an Offer Of an Interview (OOI)? Please note that the OOI is available to disabled candidates only. Regrettably, any false declaration of disability in order to secure an interview will impact on your overall application.

Chief Executive Officer

Are you a visionary leader passionate about empowering young people?

We are seeking a new CEO who shares our passion for the work we do and who can provide strategic leadership, and inspire staff, trustees, and stakeholders to achieve our ambitious goals.

Salary: £65k to 70k per annum

Location: Remote/Bristol - min 3 on-site days per month (with some travel across Bristol, South Gloucestershire and North Somerset)

Hours: Full-time

Contract: Permanent

Closing date: 10 January 2025

About Us

Off The Record (Bristol) isn’t just a charity providing mental health services, it’s a mental health movement mobilised to support, promote and defend the mental health, rights and social position of young people!

We support young people aged 11-25 in Bristol, South Gloucestershire and North Somerset.  Our beliefs, collectively developed across the organisation, underpin our work as a mental health social movement. At all times, Off The Record (Bristol) strives to give a choice and a voice to young people.

About the Role

Reporting to the Board of Trustees, you will ensure the charity is well-positioned to meet the needs of the young people we serve while maintaining financial sustainability and operational excellence.

We are very proud of the growth and increased impact we have achieved over recent years, but we know that our infrastructure hasn’t kept pace with the services we now offer.  We need to consolidate so that we can increase our impact and we are looking for a CEO who will lead us through this next stage and who will also relish the challenge. We seek an individual with passion, energy, and the ability to collaborate to springboard Off The Record (Bristol) upwards and onward for the next phase of its evolution.

Key responsibilities include:

· To provide Off The Record (Bristol) with an over-arching leadership and strategic focus.

· To develop the overall capacity and operational capability of the leadership team.

· To establish and manage key relationships, partnerships and contracts with various stakeholders across the voluntary and public sectors.

· To ensure and oversee a strategy for diverse and sustainable income generation that supports Off The Record (Bristol) strategic plan

· To ensure and oversee robust financial management of resources.

About You

We are looking for an experienced Senior Manager, with a good understanding of services for children and young people services and mental health, with effective internal and external communication and relationship building skills and of course, you must be aligned with our strong values base. This is an immensely rewarding role which would perfectly suit a person of vision, positivity and proven delivery.

This is an opportunity to lead a respected charity at an exciting time in its journey. You’ll work with a passionate team and a supportive board, making a tangible difference in the lives of young people in Bristol.

We recognise that tackling systemic inequality, prejudice, racism and oppressive practice requires each of us to actively engage, self-examine and make changes where necessary, in order to improve access and ensure an equitable experience for all in society, and all of those who come through our doors at Off The Record (Bristol).

You will be asked to submit a CV and a cover letter. Please use the cover letter (max 2 pages) as an opportunity to add to the information you have shared in your CV.

· Preliminary interviews with Eastside People - Ongoing and in the week commencing 13th Jan

· First panel interview – week commencing 20th or 27th Jan

· Final assessment day – week commencing 27th Jan or 3rd Feb

You may also have experience in other areas such as CEO, Chief Executive Officer, Chief Exec.