Support officer volunteer volunteer roles in Edinburgh
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Join Street Paws as a Trustee — Shape the Future of a Charity Making Real Change
Street Paws is the charity standing up for people and pets facing homelessness, we believe in a future where homelessness never separates people and their pets, because for them a pet is a lifeline not a luxury.
Street Paws stands up for people facing homelessness because, for them a pet is a lifeline, not a luxury. We challenge the misconception that having a pet should ever be a barrier to a secure home. That is why, in partnership with Local Authorities, hostels and support services, we provide accessible veterinary care, training and advocacy – breaking down the barriers and opening doors to make pet friendly support the norm, not the exception.
We are looking for new trustees with legal, cyber security or lobbying/ campaigning expertise to join our board and play a pivotal role in protecting and strengthening the charity as we grow. By joining our Board, you will have the chance to:
Lead Strategy at a High Level
Your decisions directly shape the direction, resilience, and long‑term impact of Street Paws. You’ll help guide a charity that supports some of the most vulnerable animals and owners across the UK.
Make a Big Difference with a Small Time Commitment
We know your time is valuable. That’s why the role is designed to be flexible and manageable:
· A few hours a month, on your schedule
· Just one board meeting per quarter (around 2 hours)
· Remote participation options available
This is a meaningful way to contribute your professional expertise without taking on a heavy workload.
Build Your Board-Level Experience
Whether you’re looking to take your first step into governance or broaden your leadership portfolio, this role offers:
· Real strategic influence
· Exposure to charity governance
· A chance to work alongside passionate, skilled trustees
You’ll be part of a committed team driving forward a mission that genuinely changes lives.
A future where homelessness never separates people and their pets
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This Role Is Where Trust Is Built—or Lost
At Tell My Truth and Shame the Devil C.I.C., social media is not a marketing channel. It is often the first place someone tells the truth. The first place a survivor speaks. The first place a young person asks for help, direction, or hope. The Social Media Engagement Officer is the human presence behind our platforms — responding, guiding, holding boundaries, and directing people safely into the right parts of our ecosystem. This is not a growth-hacking role. This is a trust, discernment, and care role.
Purpose of the Role
The Social Media Engagement Officer ensures that every interaction on our digital platforms is:
- Human, not automated
- Trauma-aware, not reactive
- Boundaried, not extractive
- Purpose-led, not performative
You are the bridge between content and community — between attention and action.
Experience Qualification and Requirements
Essential experience
- Experience in community engagement, online community management, moderation, or customer support where tone, safety, and trust matter.
- Experience communicating in sensitive contexts (e.g., advocacy, youth work, frontline/community roles, safeguarding-adjacent environments).
- Experience handling challenging messages, conflict, harassment, or emotionally charged content with professionalism and calm judgement.
Essential skills & qualities
- Strong written communication skills, including the ability to respond clearly, respectfully, and consistently in public and private channels.
- Emotional regulation and resilience when exposed to distressing content, survivor stories, or hostile interactions.
- Reliability, discretion, and strong boundaries, including comfort following protocols and escalating without delay.
- Ability to apply trauma-informed language and maintain C.I.C tone-of-voice without offering counselling or personal advice.
- Ability to triage and route people appropriately (donations, volunteering, VFAP, podcast submissions, resources) using approved pathways.
- Attention to detail for logging patterns, risks, and recurring needs, and sharing structured feedback with the team.
Desirable
- Experience engaging across multiple platforms (TikTok, Instagram, X, YouTube, LinkedIn) and adapting tone to platform norms.
- Familiarity with safeguarding principles, escalation workflows, and online safety practices.
Training & support provided
- Safeguarding protocols and escalation pathways.
- Platform-specific engagement standards and tone-of-voice guidance.
- Escalation and reporting systems, including how to log risks and recurring themes.
Main Responsibilities/ Key Duties
- Monitor comments, replies, and DMs across C.I.C platforms to maintain a safe, respectful, and survivor-centred community environment.
- Respond consistently in alignment with C.I.C values and tone, using trauma-informed language and maintaining clear safeguarding boundaries at all times.
- Direct individuals to the correct pathways and resources, including donation routes, volunteer onboarding, VFAP (Violence-Free Action Pathway), podcast submissions, and approved support information.
- Identify and flag safeguarding concerns immediately to the appropriate role, ensuring that potential risk is not held in engagement channels.
- Escalate high-risk messages using agreed protocols, prioritising urgent or concerning disclosures, threats, harassment, or boundary breaches.
- Help maintain comment spaces that are respectful and free from harassment, minimisation, victim-blaming, grooming behaviour, or abusive language, taking action in line with moderation guidance.
- Support healthy engagement by encouraging constructive dialogue, de-escalating where appropriate, and reinforcing community standards without argument or defensiveness.
- Log patterns, risks, and recurring community needs (e.g., common questions, frequent triggers, misinformation themes, safeguarding hotspots) and feed insights back to the team.
- Work closely with Community Moderation & Safety, Safeguarding, and Campaign/Content teams to ensure joined-up responses and consistent public-facing messaging.
- Maintain confidentiality, discretion, and professional boundaries; you do not counsel, diagnose, or provide emotional support — you route safely and responsibly.
This role is not suitable if you:
- Want to debate or argue online
- Struggle with emotional boundaries
- Seek influencer-style engagement
- Want creative control over content
- Are unable to follow safeguarding procedures strictly
This is not about visibility — it is about responsibility.
Important to Be Clear
- This is a volunteer role during the build phase
- It carries real responsibility and trust
- Emotional maturity is essential
- Paid roles will emerge as the organisation becomes financially sustainable
Next Steps
Shortlisted applicants will be invited to:
- A values-led conversation
- A short scenario-based engagement discussion
If you believe that how we respond matters as much as what we post, and that care is an operational function, not a feeling, this role is for you.
A Final Word
Social media is about people, not platforms.
If you know that:
- Trust is built through presence, care, and consistency
- Boundaries are a form of protection, not distance
- Privacy and consent are safeguarding responsibilities
- How we respond matters as much as what we post
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Education Volunteer Role Description
Are you passionate about changing the way we treat animals? Do you want to help reduce environmental damage? Do you want to inspire people to enjoy healthy vegan food that both looks good and tastes great?
The Vegan Society aims to make veganism more accessible. We help people to adopt a vegan lifestyle by supporting individuals, policy- and decision-makers, caterers, manufacturers, healthcare professionals and the media.
Why do we need you?
Laura Chepner is our Education Officer, and she is looking for a volunteer to support her in her role. Laura has a background in education, with a degree in Primary Education which preceded a decade of teaching and a short stint in the role of SENco (Special Educational Needs Coordinator). Shortly after that, Laura theorised vegan-inclusive teaching, published An Educator’s Guide for Vegan-Inclusive Teaching and worked as the UK’s first vegan-inclusion education specialist until joining The Vegan Society.
At The Vegan Society, Laura supports vegan learners in education who have been discriminated against by acting as an intermediary between their families and the institution. Additionally, Laura supports educators by creating resources and delivering training sessions on what it means to be vegan-inclusive in their practice. Furthermore, Laura empowers parents/guardians to ask for vegan-inclusion by creating documents, with the help of The Education Network, that they can present and highlight their rights.
What does this role involve?
We support vegan learners and their families by offering practical resources, including tips for discussing veganism with schools, understanding legal protections and addressing concerns like catering and inclusivity. Our resources aim to help create an educational environment where vegan families feel respected and valued. This role will involve creating resources for families and educators. For example, template letters, guidance on legal protections, policy review requests, learning materials for children and much more.
What training and support is available?
The ideal candidate for this role will have a background in Primary Education and be comfortable working independently. However, we are always willing to invite volunteers along to staff training when possible and to deliver training on specific skills in-house, as identified throughout the volunteering period. This role is remote, so support from the Education Officer will be available through email and phone calls as required. Monthly reviews with the Volunteering and Engagement Officer will also be conducted to ensure the volunteer is happy in their role.
What skills would be useful in doing this role?
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Qualified teacher
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Good written English
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Competent using Microsoft Office
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A strong understanding of the aims, campaigns and tone of voice of The Vegan Society
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The ability to work independently.
What does my availability need to be?
This is an ongoing role and tasks will be requested by Laura on an ad hoc basis, volunteers can accept or decline each task. Volunteering can be done outside traditional working hours and in any time zone, although meetings and staff support will only be available between 9am and 5pm UK time. We ask volunteers to commit to a minimum of six months to make the best use of recruitment and induction time and to get the best out of their volunteering experience.
Who does this role report to?
Laura Chepner, Education Officer and Kaya Gromocki, Senior Volunteering and Engagement Officer.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Please read the attached Trustee Information Pack for more detail
As a Trustee, you will play a crucial role in the governance and strategic oversight of the charity, ensuring that we operate effectively, achieve our mission, and comply with all legal and regulatory requirements. Trustees are collectively responsible for safeguarding the charity’s assets, ensuring they are used exclusively to further our objectives, and overseeing the charity’s financial health, including budgets, financial controls, and reporting. Acting with integrity and in the charity’s best interests is at the heart of the role.
The Treasurer oversees the financial affairs of the charity and ensures that they are conducted legally, transparently, and in line with the charity’s governing document. Working closely with the Chair, Managing Director, Trustees, and any staff or volunteers, the Treasurer helps safeguard the charity’s financial sustainability.
We welcome candidates from professional backgrounds who share our commitment to supporting those affected by Body Dysmorphic Disorder. If your current or previous skills or experience align with this post, we encourage you to apply and join us in driving meaningful change.
Please note, this role is being advertised on an ongoing basis, with interviews conducted on an ad hoc basis.
To apply for this role, please submit the following documents:
- An up to date CV outlining your relevant experience and qualifications.
- A cover letter of no more than 800 words explaining why you are interested in the Treasurer role, what you would bring to the board, and how your skills align with the needs of the charity.
Please note, this role is being advertised on an ongoing basis, with interviews conducted on an ad hoc basis.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role Description
The Press/Media Manager will work closely with the Communication Officer to lead on the Pagan Federation's media strategy. You will act as a primary point of contact for journalists, broadcasters, and media outlets working to promote positive coverage of Paganism and to respond appropriately to media interest, engaging in both proactive and reactive.
You will develop and oversee press strategies, prepare statements and press releases, brief spokespersons, and assist the organisation in sensitive communications where required. As this is a council-level role within the Pagan Federation you will be expected to provide regular reports to the Communications Officer and the Council of the Pagan Federation.
This is a voluntary role, and volunteers are expected to work remotely. We have volunteers working across England and Wales. Some travel may be necessary, reasonable expenses will be covered in line with our expenses policy.
Qualifications
- At least two years experience in the field of Communications, Journalism, Public Relations, or similar. (Essential)
- Excellent attention to detail and ability to ensure accuracy in media engagement. (Essential)
- Strong organizational and communication skills to effectively assist in strategic communications planning and discussions. (Essential)
- Commitment to supporting the mission, values, and inclusiveness of the Pagan Federation. (Essential)
- Prior experience in volunteer or nonprofit organisations. (Desirable)
- Membership of a professional organisation in Media, PR, or Communications (desirable)
General Requirements
- Must be aligned with the PF's mission, be willing to conform to our Code of Conduct, and unreservedly support the charitable objectives of the PF.
- Knowledge of the Pagan Community
Pagan Federation is a registered charity dedicated to supporting Pagans and promoting their rights and beliefs.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Could you speak up for hungry children?
What is the role of a Speaker Volunteer?
Help us share the story of Mary’s Meals and our life-changing work feeding hungry children at school in some of the world’s poorest communities by giving Mary’s Meals talks to local community organisations, schools, churches and faith groups to raise vital awareness and funds.
What difference will i make?
- You will enable us to reach more people with the story of Mary’s Meals
- You will support our staff in their work to feed the next hungry child
- You will promote Mary’s Meals’ in your community
- You will ensure our records are up-to-date and accurate
- You will help us provide a good service to supporters
What support and resources will i receive?
- Support, encouragement, and guidance from your local Supporter Engagement Officer
- Resources to fulfil your role, including presentation slides, notes and talk scripts
- A comprehensive induction to Mary’s Meals
- Public speaking training
- A regular volunteer update e-mail
- Opportunities to join online or in person volunteer meetings and briefings
What are the benefits of volunteering for Mary's Meals?
- Feeling part of the global Mary’s Meals movement to end world hunger
- Learning new skills and gaining experience as part of a growing and vibrant organisation
- Meeting new like-minded people
- Increasing confidence and team-working skills
- Developing communication skills (verbal and written)
- Feeling empowered to have your voice heard, knowing that you are playing an active role in changing the lives of those who need it the most.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Would you like to be involved in an opportunity to help tackle immediate social and environmental issues?
now-u is a non-profit that aims to inform, inspire and empower people to help tackle pressing
social and environmental issues, in partnership with charities. People can often feel
overwhelmed by large-scale problems and powerless to help, but all of us have huge power
to drive change. This is where now-u comes in.
We connect people looking for ways to make a difference with impactful organisations and
actions, enabling regular learning and action to tackle key local and global issues. By
combining the actions of each of us, the now-u community can play a huge part in driving
positive change.
Your role:
now-u is looking for a motivated volunteer to support our email marketing activities. This role involves writing and scheduling monthly email newsletters using a campaign summary brief and existing visual template, as well as reviewing performance statistics to help optimise future campaigns and improve audience engagement.
We’re seeking someone with strong copywriting skills who can tailor written content to different audiences, alongside a creative eye and basic graphic design experience (or a willingness to learn). A positive, can-do attitude and enthusiasm for contributing to a collaborative marketing and communications team are essential.
What you will be doing:
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Work with the Marketing Lead in creating and implementing an email marketing strategy aligned with the organization's goals and target audience.
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Maintain an email marketing calendar.
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Create engaging and compelling newsletter content.
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Schedule monthly newsletters.
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Review performance statistics to drive improvements.
Qualifications/Experience
Newsletter experience would be desirable but marketing experience would be essential
This is an opportunity to provide really important support to a new project that we hope could
really make a positive difference in the world. You would also become part of a small friendly
volunteer team who would love to work collaboratively on any other ideas you may have
regarding the app.
We look forward to hearing from you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Our Community Volunteers are vital in enabling us to continue to feed the 3 million children we feed every day and to help us reach the next child. They use their talents in their communities to spread the story of Mary’s Meals.
What is the role of a Community Volunteer?
Some of the things you can do as a community volunteer:
- Help us to share our story – arrange and give Mary’s Meals talks to local community organisations, schools, churches and faith groups to raise vital awareness and funds
- Use your networks and contacts to book talks, stalls and events and help us share our story
- Organise fundraising events in your local area such as coffee mornings, quizzes, supermarket bag packs and bucket collections
- Organise film screenings in your community to show Mary’s Meals films
- Volunteer at local fundraising and awareness events such as film screenings, bucket collections or concerts
- Promote Mary’s Meals’ fundraising campaigns and events in your community and across their networks and contacts
- Distribute and display promotional materials
- Place collection tins in local community areas
- Host community engagement events about Mary’s Meals’ work
- Come together as a group with other local volunteers to support each other with this work
- Lead a group in your community to fundraise for Mary’s Meals
What support and resources will I receive?
- Support, encouragement, and guidance from your local Supporter Engagement Officer
- A comprehensive induction to Mary’s Meals
- Opportunities to join online or in person volunteer meetings and briefings
- Training and if desired, public speaking training
- Resources to fulfil your role
- A regular volunteer update e-mail
What are the benefits of volunteering for Mary's Meals?
- Feeling part of the global Mary’s Meals movement to end world hunger
- Learning new skills and gaining experience as part of a growing and vibrant organisation
- Meeting new like-minded people
- Increasing confidence and team-working skills.
- Developing communication skills (verbal and written)
- Feeling empowered to have your voice heard, knowing that you are playing an active role in changing the lives of those who need it the most.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are seeking individuals who can empower children and young people, to support and share our mission within their current school or youth provision setting (Brownies, Guides, Cubs, Scouts and Youth Groups).
You will encourage your group to share the mission of Mary's Meals, raise awareness of our work and fundraise.
What support and resources will i receive?
- Support, encouragement, and guidance from your local Supporter Engagement Officer
- A comprehensive induction to Mary’s Meals
- Opportunities to join online or in person volunteer meetings and briefings
- Resources to fulfil your role
- A regular volunteer update e-mail
What are the benefits of volunteering for Mary's Meals?
- Feeling part of the global Mary’s Meals movement to end world hunger
- Learning new skills and gaining experience as part of a growing and vibrant organisation
- Meeting new like-minded people
- Increasing confidence and team-working skills
- Developing communication skills (verbal and written)
- Feeling empowered to have your voice heard, knowing that you are playing an active role in changing the lives of those who need it the most.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Do you have creative flair and a good understanding of trends and algorithims across Meta, Google, Twitter and Tik Tok? We are looking for a volunteer to help support an already existing team of content creators and advise and support them to achieve maximum engagement, exposure and following across the charity's social media platforms. The role will include monitoring any gaps in the dialy content in the event that scheduling fails, identifying trends and helping the charity maximise the level of interaction and engagement on their FaceBook Pages. Come join a fun bunch of people who are passionate about animal welfare.
Please provide any relevent references and a covering letter.
We save dogs from the streets and death row and restore their health and dignity. We rehabilitate and rehome where possible respecting their sentience



The client requests no contact from agencies or media sales.
Do you have a passion to make a difference in the lives of children and families? Spurgeons is seeking new trustees to join our current Board in bringing prayerful wisdom and strategic guidance over the coming years.
Spurgeons is one of the UK’s leading children’s charities, supporting vulnerable and disadvantaged children and their families for 150 years. Inspired by Christian faith and our founder Charles Spurgeon, we’re here for all families. Together, we create family hubs where we’re needed most, with counselling, early years and family support. We partner with local councils, churches and communities to care for every family, putting children and young people first in everything we do. Our services also include parenting support and resources, mental health support for children and young people, and working with families affected by domestic abuse and imprisonment.
These services are needed more than ever, and our current strategy focuses on growth, innovating in partnership with churches, developing online family hubs to expand our reach and ensuring fundraising is a strategic priority. We are ambitious and hopeful about how we can grow to make a significant impact on many more children’s lives in the future.
To support Board succession planning, we are seeking to appoint five new trustees with a range of skills and experience including:
· Fundraising and marketing
· Finance
· Children’s services e.g. senior leadership experience within social services, the care sector, local authorities, health, education, or charitable contexts
· Safeguarding
· Cultural change and transformation
Given an occupational requirement for these roles to be filled by Christians, we are seeking candidates with a personal and active Christian faith who are comfortable and aligned with the statement of faith outlined on our website.
In order to build on our Baptist heritage, we are also keen to ensure that at least one of our trustees is a member of, or has a connection with, the Baptist church.
Spurgeons values diversity, promotes inclusion, and encourages applications from a diverse range of candidates, including those with lived experience of children’s support services. We recognise the need to increase the diversity of the Board, for example in terms of age, ethnicity, disability, gender and LGBTQ+ representation.
In terms of location, at present, Board meetings take place in London and committee meetings take place virtually via Teams.
For further information, including full details of how to apply, please see our Appointment Details Pack which can be downloaded from the application resources/ supporting documents section below. Application is by submission of CV and cover letter via email to Laura Bagley at Macaulay Search (please see Appointment Details Pack for contact details).
The closing date for applications is 9am on Monday 2nd March 2026.
We create family hubs where we’re needed most, so, when a family member needs support, turn to us.



Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Research & Policy Officer (Volunteer)
Purpose: To support research / policy projects in areas of the UK, ensuring strategic alignment, quality assurance, and effective collaboration that drives systemic change for young people across the UK.
Key Responsibilities
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Provide strategic oversight of research / policy projects, ensuring outputs are high-quality and impactful.
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Lead on drafting policy briefs and research reports, setting standards for evidence-based advocacy.
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Coordinate multi-stakeholder collaboration, i.e councils, commissions, and community organisations to deliver change.
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Identify emerging issues and opportunities, help in shaping the research agenda in line with organisational priorities.
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Represent the organisation in external meetings.
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Ensure consistency and coherence across multiple projects running in different localities.
Person Specification
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Background in social policy, law, health, climate, or political science, ideally with professional or postgraduate experience.
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Proven ability to manage complex projects and coordinate across multiple stakeholders.
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Excellent strategic thinking and communication skills, able to influence decision-makers.
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Strong IT and remote collaboration skills.
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Deep commitment to human rights
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Help our charity to create new Allotment sites!
Green Allotments is a small, national, charity on a mission to create new allotment sites in England.
We are currently looking for lovely volunteers for various roles which are all home-based:
Volunteer Desk-based Researchers (Our most popular volunteering role!)
Archaeologist (desk-based, minimum of 3 years work experience)
Occasional professional/specialist micro-volunteers
Landscape Architect (minimum of 3 years work experience)
Social Media Supporters
Welsh Language Translators / Gwirfoddoli Cyfieithwyr Cymraeg
There are no set hours when volunteering for us and you can turn down anything that you are offered. Obviously, we will treat you with dignity and respect.
We do not anticipate that you will incur expenses in this role. We expect our volunteers to already have an internet connection and be willing to use that as part of their volunteer role with Green Allotments CIO.
(At present we are unable to accept applications from under 18s, although we hope to be able to do so in the future as our charity grows)
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Rephael House are looking for a creative and committed volunteer to support our social media presence and help us reach more people in need.
Role Purpose
The Social Media Volunteer will help raise the profile of Rephael House, promote our services, strengthen engagement with our community, and support our fundraising efforts through effective online storytelling and digital communication.
Key Responsibilities
- Develop and suggest ideas for engaging social media posts across Facebook, Instagram, and TikTok.
- Create visually appealing content (graphics, short videos, reels, stories) aligned with our messaging.
- Plan and schedule posts to ensure consistent communication.
- Work with the CEO and wider team to understand priorities, themes, campaigns, and upcoming events.
- Help shape a simple social media strategy to promote our services and increase our reach.
- Support campaigns aimed at raising awareness, increasing referrals, and encouraging donations.
- Monitor engagement and suggest improvements to help us grow.
- Ensure content reflects our values, tone, and safeguarding standards.
What We’re Looking For
- Experience with social media platforms (Facebook, Instagram, TikTok) or a willingness to learn.
- Creative mindset with an eye for design and impactful storytelling.
- Good written and verbal communication skills.
- Strong organisation and planning abilities.
- Ability to work independently and reliably.
- Interest in mental health, community support, or the charity sector.
What You’ll Gain
- Experience working in a small but passionate charity.
- Opportunity to build your social media and digital marketing portfolio.
- Flexibility to volunteer remotely and fit around your schedule.
- The chance to make a meaningful impact by helping vulnerable people access support.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Could you coordinate local SSAFA services in your area? You don’t need a military background, just basic I.T and admin skills, the ability to get on with people and good written and spoken English. If so, we’d love to hear from you.
What is a Branch Secretary?
There are SSAFA branches throughout the UK and overseas. These are divided into local areas that we call divisions. Each branch has a secretary to organise day-to-day activities. This is a key role involving administration and coordinating people. As the first point of contact for SSAFA in the area you will play a crucial part in promoting SSAFA locally, organising local events and ensuring the smooth running of SSAFA across the divisions in your branch.
Why do we need you?
We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan.
There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.
In recognition of our clients’ service to the Nation we aim to provide financial, practical and emotional support when it’s needed most. To do this we need local branches and volunteers who can match clients to volunteers and keep things running smoothly behind the scenes.
When would you be needed and where would you be based?
This role is about coordination and administration. As part of your local branch, you might have access to an office, but many volunteers are based at home. The role would suit someone looking to offer a regular time commitment each week. You would also need to organise and attend a number of regular meetings each year.
What would you be doing?
· Managing the branch office (if applicable) and providing support to all volunteers, especially new ones
· Work with the branch Chairperson, treasurer, and others to ensure smooth running of the branch.
· Accepting referrals and coordinating SSAFA caseworkers, visitors, and helpers accordingly
· Oversee all SSAFA casework across the branch ensuring clients get support that is effective and timely.
· Monitor volunteer numbers against the demand for support and recruit new volunteers as needed
· Working with the local training officer to ensure all volunteers are kept up to date with the training and information they need.
· Build relationships with regional and central office staff to ensure an effective flow of information.
· Maintaining accurate records of volunteers and cases, submit accurate data to Central Office
· Providing administration for an annual programme of meetings including an AGM, recording, and implementing decisions
· Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer or fundraiser.
· Volunteering within the standards and values of SSAFA including observing our policies such as the Volunteering policy and data protection policy (these will be covered in your training and local induction.)
The remit of this role may change over the next 12-18 months depending on the outcome of a trial currently being undertaken.
What could you gain from this volunteering role?
· Gain experience of holding a key local role with oversight of all SSAFA activity in the local area
· Use your skills, knowledge, and life experience to benefit others.
· Support from your local SSAFA branch and the wider SSAFA community
· Experience, training, and skills that you can highlight on your CV and in job interviews.
· Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!
What training and support would you receive?
· Role specific training to prepare you for your voluntary role - confidentiality and boundaries, personal safety, caseworker training, caseworker IT system training, volunteer management – attracting, recruiting, and inducting volunteers, volunteer management – case management and quality. This training would take approx. 4 days.
· Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
· Access to a range of e-learning courses as well as local opportunities to keep your training up to date.
· Support from the Chair of the branch
· Access to the Welfare Team and Volunteer Support Team based at our central office.
· Reimbursement of out-of-pocket expenses
· Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.
What are we looking for?
· Friendly and approachable people of any age (18+) with some experience of coordinating people and admin
· Good written and spoken English.
· Ability to be respectful and non-judgemental with clients, their family, other agencies and SSAFA colleagues.
· Ability to send and receive emails – you will receive your own SSAFA email address.
· Ability to coordinate a team of people volunteering.
· Willingness to use our on-line case management system (this is covered in the training course)
· Ability to keep within boundaries of the role with regards to reporting any safety concerns etc
· Reliable attitude, contact clients and volunteers promptly, keep appointments etc.
· Ability to maintain confidentiality and keep information safely.
· Access to public transport or a car to travel to meetings, events etc.
We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.
Minimum Age: 18
Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.
References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)
Is a criminal record check required? No
Our vision A society in which the Armed Forces, veterans and their families can thrive.
The client requests no contact from agencies or media sales.