Support service manager jobs

1. About Chance to Shine

We are Chance to Shine: a children’s charity dedicated to harnessing the power of cricket to transform the life prospects of young people in the UK.

It is our mission that all young people have the opportunity to play, learn and develop through cricket. We want them to learn a love of the game and to find a sense of belonging through the sport, developing their wider wellbeing and life skills to help fulfil their potential.

Established in 2005, we have a long-term track record of delivery in state schools and under-served communities, bringing best-in-class cricket programmes to young people aged 5 to 24 who might not otherwise have the opportunity to play. All our programmes are completely free for everyone involved, from schools and community groups to young people and their families.

2. Purpose of the Role

We are looking for a full time (37.5hrs per week) Executive and Office Assistant to support the Finance and Resources team at Chance to Shine. The Finance and Resources team provide day to day support to all departments in the charity and trading subsidiary, Chance to Shine Enterprises Ltd, around finance, office, governance, HR and general administration. The role is expected to be largely in person in our central London office.

3. Key Responsibilities

The Executive and Office Assistant’s responsibilities are in three areas:

Office Administration:

· Act as ‘front of house’ for visitors and guests and be first point of contact for telephone enquiries and ensure the office space is fully operational.

· Monitor the charity inbox and respond to general enquiries.

· Oversee and monitor the Office and Administration budget.

· Liaise with the office landlord, regarding the general office space, car-parking, meeting rooms and staff access. 

· Help manage offsite storage space.

· Administer IT support processes, first point of contact for IT support issues and managing IT supplier contracts; and administering staff IT requirements.

· Maintain up to date shared document area on sharepoint.

· Act as Health and Safety Officer responsible for all Health and Safety matters, and attend training as necessary.

 

Executive Support

· Support the CEO and Senior Management Team (SMT) on organising and following up internal meetings, Board meetings and company wide initiatives.

· Provide governance support to the CEO, Director of Finance and Resources and Trustees.

· Take the minutes/key actions of Board and Committee meetings.

· Support on the onboarding and induction of new Trustees.

· Maintain Trustees’ register of interest.

· Deliver ad hoc administrative support for the CEO and Finance & Resources Department.

· Ad hoc support at Chance to Shine events, such as fundraisers, media events and competitions.

 

HR Support

· Administrative support to the HR Manager for HR processes, including drafting letters, maintaining employee records and recruitment processes.

· Support the induction of new employees to CTS.

· Support the HR Manager with administering staff benefits, organisational training and annual appraisal process.

4. Key relationships

The job holder will liaise with:

· Director of Finance and Resources

· CEO

· Senior Management Team

· HR Manager

· Trustees

· External contractors, landlords, volunteers and suppliers

· Operations, Fundraising, Communications & Digital and Impact & Evaluation teams

5. Skills, knowledge & personal competencies

The job holder should be able to demonstrate the following:

• Excellent IT skills: knowledge and experience of using MS Office 365 and in particular Outlook and Teams
• Strong administrative skills and attention to detail
• Able to plan and prioritise and work under pressure
• Excellent written and verbal communication skills
• Understands the importance of confidentiality
• Able to work on own initiative-confident/self-starter/finisher
• An effective and enthusiastic team player
• Approachable, easy-going and helpful team member
• Willingness to learn with a can do attitude
• Enthusiasm to embrace Chance to Shine values: Inspiring, ambitious, trusted, inclusive and fun

6. Experience & qualifications

Essential:

• Minimum of one year’s experience in a high volume, fast paced administrative role in a similar sized organisation
• Experience of working in customer facing role
• Experience in working in a small team with demonstrable flexibility and adaptability to support team deliverables

Desirable:

• Experience in an office or executive support role
• Knowledge of Health and Safety regulations or a willingness to train
• Experience working in a charity
• Experience in taking meeting minutes

Occupational Therapist
Salary: £33,487 - £40,823 per annum, pro rata, dependent on experience
Hours: 22.5 Hours per week. Flexible hours generally between 9am and 5pm
Contract: 1 Year fixed term (Subject to extension)
Based: Wymondham office with travel as required

About Us

Cup-O-T: Wellness and Therapy Services provides accessible, creative, evidence based mental health support and training to empower communities, young people and families.

Our social purpose is:

• To make mental health support accessible at an early stage.
• To support young people to achieve their potential.
• To make mental health support accessible in rural areas. 
• To increase mental wellness in communities.

Our office space:

In January 2024 we moved into our office and therapy room in Wymondham, which are above Kett’s Books, a community book shop.

Our woodland space:

In October 2022 we began working from a woodland space near Wymondham, South Norfolk.  We currently run occupational therapy groups from the space in our shelter and surrounding areas; we also have a therapy cabin for individual sessions.

Who we are looking for

We are looking for an occupational therapist, experienced in working with young people (age 7-25 years old) in a community mental health setting to join our growing team.  We would particularly welcome applications from individuals with experience or skills working with young people aged 7-14.

As occupational therapist your role will involve overseeing the running of community projects and supervising team members. You will work closely with the management team and CEO to ensure project targets are met and develop the growth of Cup-O-T by listening and collaborating with young people, families, our team, funders and delivery partners.

Please note that having a full driving licence and access to a car with business insurance is essential for this role.

In this post you will:

• Assess and provide individual occupational therapy interventions
• Develop and deliver group occupational therapy interventions. Including: Interoception and Discovery (Recovery Through Activity) and Campfire Community (outdoor based) therapy groups
• Development and delivery of training for professionals, families and organisations
• Overseeing the running of community projects
• Completion of reports and outcomes for clients and funded projects
• Supervising team members
• Work closely with the management team, CEO and Board of Directors to ensure project targets are met.
• Develop the growth of Cup-O-T by listening and collaborating with young people, families, our team, funders and delivery partners.
• Network with other organisations to promote the organisation, our work and the occupational therapy profession
• Work in the community across Breckland, Broadland, Norwich city and South Norfolk
• Support events across the community to promote Cup-O-T’s work. This may include some weekend and evening events.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Interviews will take place on a rolling basis as applications are received.

No agencies please.

A fantastic opportunity has arisen for a Virtual Casework Coordinator to join the Casework and Community Engagement Team at SSAFA, the Armed Forces charity. 

About the role 

You will be responsible for the efficient daily operations of the Virtual Casework Office. You will be working collaboratively with SSAFA colleagues and volunteers across all Regional Offices to ensure SSAFA beneficiaries receive a consistent, timely, and high-quality service.

You will be responsible for providing specialist administrative support, working closely with SSAFA Regional Offices, this will include supporting the volunteer network including our highly trained caseworkers, particularly with completion of cases.

This role will be key in supporting regions transitioning to our new digital platform, stepping in where extra help is needed.

About the team 

The team operates within a "virtual" office and will assist in the rollout of the Network Delivery Project (NDP) across all regions. The successful candidate will join a support team that includes two virtual casework coordinators, under the guidance of the Virtual Casework Manager.

All team members are homebased.

About you 

To carry out this role successfully you will have a track record of providing welfare advice in key areas such as, housing benefits, debt, disability, mobility or immigration issues. You will have knowledge of safeguarding and GDPR and experience in dealing with sensitive information and people in vulnerable situations. You will be able to provide excellent customer service by telephone, e-mail and face to face. You will have used Microsoft Office 365 to a high standard. It is important that you have experience of planning and managing your own workload, with minimal supervision.

It would be advantageous if you have an understanding of the way of life for today’s Armed Forces, veterans and their families and if you have experience of recruiting and supporting volunteers. An understanding of the voluntary sector and preferably the military charity sector would be valuable.

About SSAFA

SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2023 our trained teams of volunteers and employees helped more than 53,000 people, including veterans, serving personnel (regulars and reserves) and their families.

SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us.

Diversity and Inclusion at SSAFA

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

Closing date: Midnight on Sunday 20 July 2025. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.

Interviews: Week commencing 04 August 2025.

Department: The Big Issue Group
Contract type: 1 Year Fixed Term Contract
Hours: 35
Salary: £32,000 per annum
 
Come and be an instrumental part in helping those furthest from the jobs market achieve their personal goals in the world of work.
 
Big Issue Recruit is a specialist recruitment service from the Big Issue Group dedicated to supporting people who face barriers to joining the workforce into sustainable employment. It offers a person-centred and free to candidates service, supporting individuals pre, during and post-employment.
 
We have recently formed a partnership with Bute Energy based at the Twyn Hywel Energy Park in Caerphilly which we will be focusing on bringing people into sustainable employment in this green energy sector and we are looking for someone with experience in working with people who face barriers to employment either as a jobs coach, professional coach or a similar role to help make this partnership a success.
 
Helping to build our team and provision you will work directly with our candidates to understand their career goals, their barriers and support them into rewarding new careers. You will build a network of service providers and employers to create opportunities for our candidates and provide truly holistic service for all candidates.
 
Skills & Experience

• Previous working experience as a Job / professional Coach or similar role for 2 years or more
• Experience in working with people with barriers to employment
• Existing network, or proven ability to network, with a broad range of service providers
• Outstanding communication and interpersonal skills
• Excellent organisational and time management skills
• Problem-solving aptitude
• Ability to inspire and motivate
• Demonstrable commitment to BIG’s values; Inclusive, Adaptive, Collaborative and Entrepreneurial
• Passion for social justice and equality, diversity and inclusion
• Experience of asset-based approach/thinking or a willingness to learn and implement this approach

 
For full details, please see the Job Description below. Both English and Welsh language versions available.
 
Salary and Benefits offered

• Salary - £32,000 per annum
• Incremental holiday entitlement starting at 25 days per year plus bank holidays (pro-rata for part time staff) plus paid leave to care for a sick child or grandchild and a sick or elderly relation
• Company Sick Pay
• Enhanced contribution to our workplace pension
• Enhanced maternity pay
• Training and development opportunities including an open learning library and management training schemes
• Health benefits include life cover, a health cash plan scheme which provides access to counselling and a range of therapies
• Access to Blue Light Card benefits scheme.

Please note that we reserve the right to review and amend our staff benefits and they do not form part of any contract of employment
 
Workplace details
 
This role is based in Caerphilly at the Twyn Hywel Energy Park.
 
Closing date - 13th July 2025 (23:59pm) - Interviews and shortlisting may take place before the advertised closing date so please apply asap.
 
Big Issue Group is striving towards Equal Opportunities. We particularly welcome applications from those who are underrepresented in our sector, such as women in senior roles, and people with disabilities and from Black and Minority Ethnic communities.
 
Since 1991, The Big Issue has fought poverty by creating opportunities and supporting people to take control of their lives. Over time our organisation has grown and now The Big Issue Group consists of The Big Issue Company Ltd, Big Issue Invest Ltd, our social investment arm, and Big Issue Changing Lives Community Interest Company.
 
Benefits: We are proud of our family-friendly and flexible working environment and while this is a full-time role, we can offer flexibility of hours and some flexibility of place of work as standard. While you will need to spend a significant part of your working week in our Finsbury Park head office, we have the technology to enable remote working. We have no service qualification to submit a flexible working request and we would welcome a discussion on how you would like to organise your hours of work. As well as a salary commensurate with our sector, we offer 3 days paid leave in a rolling year to care for a sick child or grandchild, 3 days paid leave in a rolling year to care for a sick or elderly relative, a generous maternity package, an incremental holiday scheme, an enhanced contribution into our workplace pension, life cover, a healthcare cash plan, access to an open learning library and other learning & development opportunities. We have the technology to allow remote working for part of your working week. We offer a salary commensurate with a social enterprise, an enhanced contribution to your workplace pension, incremental holiday entitlement, life cover, a healthcare scheme, unlimited access to our open learning library, up to 6 days paid leave to care for a sick child or elderly relation and the exciting opportunity to be part of a mission-driven social enterprise. We are equipped for flexible working and while you will need to spend most of your week with your team in our Finsbury Park head office, we would welcome a discussion on how you would like to arrange your hours of work. We particularly welcome applicants from those who are underrepresented, such as women in senior roles such as this, disabled people and people from Black and Minority Ethnic communities.
 
REF-222424

About us

Universal Credit (UC) is the fastest growing advice issue for the Citizens Advice service and improving the support available to people making a claim is vital. Our Help to Claim service guides people through the claims process - this will include identifying suitability, helping clients to start their claim and providing support to their first payment.

Citizens Advice Liverpool is looking to recruit Help to Claim advisers with knowledge and experience of welfare benefits to join their team.

The successful candidates will provide end to end telephone and web chat support for new Universal Credit claimants. Your understanding of legacy benefits will enable you to check whether a client would be better off on Universal Credit. You will also be able to identify clients who due to transition to Universal Credit via Managed Migration and support them through the process and application. You will be confident in your ICT skills to support clients in making their claim.

You’ll have the ability to interview clients using sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control of meetings, as well as a commitment to the aims and principles of the Citizens Advice Service.

About the Role

Advice Giving

• Provide advice through telephone and webchat
• Interview clients using sensitive listening and questioning skills in order to allow clients to explain their problem(s) and empower them to set their own priorities
• Supporting clients to use ICT to make their new Universal Credit claim
• Use Citizens Advice resources to find, interpret and communicate the relevant information to clients
• Complete benefits checks when appropriate
• Research and explore options and implications so that clients can make informed decisions.
• Act for the client where necessary using appropriate communication skills and channels.
• Refer internally or to other specialist agencies as appropriate.
• Ensure that all work meets quality standards and the requirements of the funder
• Ensure that work reflects and supports the Citizens Advice service's equality and diversity strategy.
• Maintain detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation.
• Complete the required training to comply with quality assurance processes

Research and campaigns

• Support our research and campaigns work through various channels including case studies, data collection and client consent

Professional development

• Keep up to date with legislation, policies and procedures and undertake appropriate training
• Read relevant publications
• Attend relevant internal and external meetings as agreed with the line manager
• Prepare for and attend supervision sessions/team meetings/staff meetings as appropriate

Administration

• Use of telephony and IT equipment for multichannel delivery of advice services
• Use of IT software for statistical recording of information relating to research and campaigns and funding requirements, record keeping and document production. Ensure GDPR compliant training is completed on an annual basis
• Ensure that all work conforms to your organisation’s systems and procedures

Other duties and responsibilities

• Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of the service
• Demonstrate commitment to the aims and policies of Citizens Advice
• Abide by health and safety guidelines and share responsibility for own safety and that of colleagues
• Work from a variety of Citizens Advice Liverpool outlets and outreach locations across the city as required over the course of the week between the hours of 8am-6pm.

Requirements

1. Recent knowledge and experience of the benefits systems, including experience of carrying out accurate benefit check calculations in a professional setting
2. Basic knowledge of multiple enquiry areas to aid with identifying emergencies and making referrals where appropriate
3. Experience of providing advice through telephone and web chat
4. Ability to use sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control of meetings with them
5. Ability to interpret complex information and convey it in a way that is understandable to clients.
6. Good ICT knowledge with an ability to support clients with their online claim application
7. Ability to develop and maintain positive working relationships with a range of partnership organisations to reach Universal Credit claimants.
8. Assist with research and campaigns works by providing information about clients’ circumstances
9. Understanding of and commitment to the aims and principles of the Citizens Advice service and its equal opportunities policies.
10. Ability to meet targets and excel against objectives.
11. Ability and willingness to work both on own initiative and as part of a team.

For the application pack please see our website. 

Job Purpose

We are looking for a Neonatal Lead to join the Wakefield and Kirklees and Calderdale Maternity and Neonatal Voices Partnerships (MNVP).

Maternity and Neonatal Voices Partnerships are a team of people working together to improve maternity and neonatal care for local people. They hold responsibility to act as multi-disciplinary working groups with the primary function of embedding the service user experience as a method for review and co-design of maternity services.

The groups are made up of an MNVP Lead, lay roles, women and their families, healthcare professionals such as midwives, health visitors, GP’s, local commissioners, charities, and community groups.

The Neonatal Lead will play a crucial role in ensuring that the experiences and needs of families with lived experience of neonatal care are central to the development and improvement of local maternity and neonatal services across Wakefield, Kirklees, and Calderdale.

This role would suit a person who is passionate about developing neonatal care and engaging with families across Wakefield, Kirklees, and Calderdale.

The role requires some flexibility in terms of time, but we also recognise and accommodate, where possible, the other commitments you may have, including work, parenting, and other caring commitments.

Main Duties and Responsibilities

The Neonatal Lead will be an advocate for the service user’s voice, ensuring it is heard and considered in the planning, review, and improvement of neonatal services.

They will actively engage with families with lived experience of neonatal care, to gather feedback and understand their experiences.

They will build strong relationships with providers, commissioners, and other stakeholders to ensure that the service user voice is heard and influences decisions.

They will work to identify areas where services can be improved and advocate for changes that will enhance the quality of care for neonatal service users.

They will work closely with the Maternity and Neonatal Voices Partnership Leads, share engagement information with the MNVP Leads in order to support them feeding in to local and national meetings and events, in order to share the service user voice and provide independent scrutiny.

Key responsibilities

· Be one of the points of contact for neonatal enquiries to the MNVPs.

· Lead on engagement with families with lived experience of neonatal care.

· Work closely with the Wakefield and Kirklees and Calderdale MNVP Leads, for example sharing engagement data so that this can be fed into local and regional strategic meetings.

· Input as required to MNVP social media.

· Work in collaboration with the Yorkshire and Humber Neonatal Operational Delivery Network (ODN), as part of the Co-Production Meeting.

· Organise at least three community based listening events per year, one in each locality – Wakefield, Kirklees, and Calderdale.

· Attend already established neonatal community groups in order to gain knowledge and insight into the experiences of those attending.

General Responsibilities

· Support a positive team environment, ensure compliance with policies, and promote equality and diversity.

· Participate in internal and external meetings as required and appropriate.

· Plan and manage own workload, set targets and deadlines, and be self-supporting with regard to administration and IT.

· Undertake specific identified projects and any other duties consistent with the nature and level of the post.

Person Specification

Essential

· Have lived experience, that is be a parent whose baby or babies has/have spent time in neonatal care and/or accessed Neonatal services, whether this is recently or in the past.

· Be able to champion and seek out the voices of this group to support them to be heard effectively.

· Experience of leading engagement, particularly with hard to reach groups and communities.

· Strong communication and interpersonal skills.

· Strong organisational and prioritisation skills.

· Capable of working independently and managing a varied workload.

· Have an understanding of the structure of the NHS and Neonatal services within it, particularly in the Wakefield, Kirklees, and Calderdale areas.

· Experience working with, and developing partnerships with, a range of people, including project stakeholders, diverse community groups, and other organisations.

· Experience in data analysis, both quantitative and qualitative.

· Proficient in Microsoft Office, including PowerPoint and Word.

· Commitment to the principles and values of Healthwatch.

· Demonstrates empathy, integrity, and a drive to influence positive change in health and social care.

· Willingness to travel within the Wakefield, Kirklees, and Calderdale area.

· Ability to work flexible hours, including occasional evenings and weekends.

Desirable

· Experience of using various engagement methodologies, including surveys, focus groups, interviews, and community meetings.

· Experience producing impact-focused reports and summary documents.

· Familiarity with local Neonatal services and community needs.

· Knowledge of the voluntary and community sector.

· Good understanding of health and social care sectors.

Venn Group are delighted to be working with a leading foster care charity to recruit for a HR Advisor on a permanent basis. This role will predominately manage the employee relations function and will provide extensive support to internal stakeholders. The role will also involve providing generalist HR support across policy, operations and payroll.

 

Key responsibilities of the role:

• To act as referral point of contact for all HR matters to line managers 
• Providing a professional and efficient HR service specifically on disciplinary, capability & grievances, application of terms and conditions of employment, absence management, HR policies and procedures, employment law and pay and benefits
• To play a key role in assisting with employee relations issues and managing casework
• To provide advice, support and guidance to staff on all employment issues
• Manage employee relations case load, reviewing investigation reports whilst adhering at all times to company policy and legal parameters
• To assist in preparation of cases for appeal, hearing panels and employment tribunals
• Keep up to date with employment and pensions legislation and case law decision and advice on compliance and risk issues emerging from these
• Support the Managers in both long term and short term intermittent absence
• Support with the annual salary review, evaluation, benchmarking and proposals for salary adjustments and exceptional payments
• To oversee sickness absence capability hearings in liaison with the relevant Manager / Senior Manager

Ideal candidate profile:

• CIPD Level 5 or equivalent qualification (desirable)
• Proven experience in generalist HR roles with a solid understanding of UK employment law and diversity and inclusion practices
• Strong written communication and interpersonal abilities to build relationships and produce professional documentation

Agency reference number: J89362

Duration: Permanent

Salary: £40,000 per annum

Working hours: Full time

Working pattern: Hybrid Working

Start date: ASAP

This vacancy will be actively shortlisted so early applications are encouraged to avoid missing out.

Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.

Contract:  Fixed Term Contract for 12 months, full time 40 hours p/week over 5 days 

Salary: £43,820 - £54,074 per annum plus £3,954 London Weighting Allowance  

Location:   London SW1V 1QQ  

Closing date:  20th July 2025 

Interviews: W/C 28th July 2025  
 

As a Veterinary Surgeon, you won’t just be practicing medicine; you’ll be making a meaningful impact on vulnerable animals and the people that depend on them.

More about the role

Veterinary Surgeons at Blue Cross work on a healthy mix of emergency and routine treatments where our vets are exposed to a wide variety of medical, surgical and emergency cases, enabling rapid development of skills and confidence in general practice. 

With a shift pattern of Monday-Friday 9am-5pm, this provides you an excellent work-life balance. You will be a part of the evening and weekend rota, which is shared between vets based across Victoria, Merton and Hammersmith resulting in about 1 evening shift a month and 1 weekend day shift (compensated by time in lieu) every 6 weeks. Your hours will be based primarily at Victoria however we will need you to have the flexibility to support pets at our other sites when needed. 
 

About the hospital 

The Blue Cross Victoria hospital has been in operation since its opening in 1906, remaining steadfast in its commitment to helping pets and their owners in need.

Equipped with state-of-the-art veterinary facilities, you will be joining a hospital that spans six floors with six consultation rooms, two theatres, four minor procedure rooms and a laboratory including an ambulance service dedicated to transporting animals to and from the hospital. 

Victoria is a 24-hour hospital with a dedicated night team, allowing for much desired case continuity. You will take an active part in our team development days, where once a month we provide emergency services only, allowing time for in-house cadaver training, case discussions and team meetings.

We are proud to have attained the Silver ISFM cat friendly award and the Dogs’ Trust Dog Friendly Accreditation.

About you

We're looking for a pragmatic and competent Veterinary Surgeon who thrives in a team environment. You'll demonstrate excellent communication skills and a commitment to delivering compassionate care to our patients and their owners. 
 
With a strong work ethic and a genuine desire to make a difference, you'll embody our Blue Cross values and contribute to our culture of compassion, courage, and inclusivity. 
 

Essential qualifications, skills, and experience: 

• Member of Royal College of Veterinary Surgeons  
• Demonstrable small animal or mixed practice experience  
• Sole charge experience  
• Excellent written and verbal communication skills in English  
• Ability to demonstrate understand and application of our Blue Cross values.  

Although not essential, it would also be great if you had: 

• UK small animal or mixed practice experience 
• UK driving licence   

How to apply  

Click the apply button below and complete the online application process before the closing date. We reserve the right to close this vacancy early should we receive an overwhelming response.

Blue Cross benefits

Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.

In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.

Our generous benefits package includes: 

• Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)  
• Programmes for physical and mental wellbeing support  
• Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family   
• Free physiotherapy advice and face to face intervention  
• Health cash plan  
• Unlimited access to an employee assistance programme  
• Pension scheme with enhanced employer contribution   
• Professional fees paid with Continuing Professional Development and personal development support.  
• Life assurance   
• 20% discount on Pet Plan pet insurance   
• Enhanced family friendly policies   
• Recognition scheme   
• Annual volunteer days  
• Charity worker discounts across a variety of retailers 

To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.

The Royal Ballet and Opera continues to lead the way in opera, ballet, music and dance both live on stage and through multiple digital platforms, from live streaming to worldwide cinema screenings. Our Covent Garden theatre has been at the heart of London and British cultural life for three centuries. We are home to two world-class Companies: The Royal Ballet and The Royal Opera. We could not maintain our reputation, the range of our work or our digital presence without the support of our philanthropists, funders, members, business partners and sponsors.

The Development and Advocacy Department (D&A) plays a vital role in this, by securing the Arts Council England grant (currently over £22m) plus raising over £41m revenue annually plus additional for capital, advocating to government and other influencers for our value and role in the community and sector, and in ensuring we deliver on our charitable mission, retain the best artists and crafts people, maintain our beautiful grade I listed building and continue to produce world class performances.

Working within an experienced, successful and highly committed department, this role will create, deliver and implement the strategy for the Membership Programmes (Friends and Patrons) at the Royal Ballet and Opera (RBO), to meet agreed annual income targets (currently £10m in membership fees and events). Working closely with colleagues across departments, you will look at recruitment and retention, campaigns, events, review of products and services and ensure our sector leading offering is effectively delivered.

Our ideal candidate will be a natural leader, who will adeptly manage a large team to meet objectives and work to high performance standards. They will have the ability to operate effectively at all levels and across functions, building strong relationships and driving a culture of collaboration and knowledge sharing.

They will be able to demonstrate:

• Extensive experience of running and growing philanthropic income from large scale membership programmes in performing arts/ museum/ wider charity sector, with up-to-date knowledge of tax and other technical issues
• Highly developed written and verbal communication skills, with ability to inspire and influence a wide range of stakeholders
• The ability to drive and deliver a successful season plan for key moments when tickets go on sale and audience engagement
• Excellent programme and project management skills, with a track record of achieving demanding goals to tight deadlines
• The ability to refine and deliver a programme of benefits and events for members, working with multi-disciplinary teams for delivery
• Significant experience in setting objectives, establishing systems and allocating workload and resources effectively for direct reports and their teams

Closing date for applications: 8am, Monday 14th July 2025
1st stage interviews will be held 21st - 23rd July
2nd stage interviews will be held 29th July onwards

Applicants must have work authorisation for the UK. No agencies.

Are you looking for a meaningful new challenge? Do you want to make a real difference in the lives of people with a visible difference?

We are currently recruiting a Skin Camouflage Practitioner Co-ordinator (Wales) (0.6 FTE, spread across 3-4 days) to deliver and support our vital Skin Camouflage Service – a unique, life-enhancing service that helps individuals regain confidence and feel more in control of their appearance.

Skin Camouflage Practitioner Co-ordinator (Wales)
Hours: Part-time 22.2 hours / week (preference for 15.7 hours spread across 2-3 days per week, plus one 6.5 hour clinic day required (on either Tuesday or Friday).
Location: Hybrid: Mainly home based; one clinic day a week in Bridgend (Tuesday or Friday).
Travel required: Occasional – in Wales/England for meetings, training; quarterly travel to staff away day.
Contract: Fixed term for 22 months (with a view to becoming permanent, dependant on expected ongoing funding arrangement).
Salary: Range £28,227 to £30,819 FTE.

Main purpose of the role

Changing Faces are launching a brand-new pilot Skin Camouflage Service in South Wales. We’re looking for a dedicated and organised Skin Camouflage Practitioner Coordinator to help make it happen.

In this role, you will:

• Deliver in-person Skin Camouflage appointments, supporting people with visible differences.
• Promote the service and build connections with local communities and health professionals.
• Support the new service set-up, including clinics, documentation, and Welsh translations.
• Coordinate and administrate appointments remotely and manage client enquiries.
• Signpost clients to other Changing Faces services as needed.
• Contribute to service development alongside the wider team.

This is a unique opportunity to be part of a life-changing service while helping us grow our reach and make a big impact across Wales.

We are seeking a professional, empathetic individual with strong administrative skills and either experience or a talent in cosmetic artistry or colour matching. A background in nursing, therapy, or another healthcare role would be an advantage in the clinic-based environment.

Following training, the role will involve delivering one 6.5-hour weekday clinic per week. In this setting, you will provide Skin Camouflage colour matching, application, tuition, and guidance to individuals affected by a visible difference.

In addition, you will work 15.7 hours remotely across 2–3 weekdays. This part of the role includes:

• Promoting the Skin Camouflage Service across Wales.
• Coordinating service setup, including documentation and translation.
• Building relationships with healthcare professionals and community partners.
• Managing appointments and client enquiries via phone and email.
• Maintaining databases and supporting the smooth, efficient running of clinics.

You will be an integral part of our Skin Camouflage team, helping to administrate and deliver a compassionate, professional service that makes a real difference in people’s lives.

We are looking for

• Fluent in Welsh and English, both spoken and written, with excellent communication skills to engage clearly, logically, and appropriately with a wide range of audiences.
• Proven administrative ability, including the efficient use of administration systems, and confident use of the Microsoft Office suite, video conferencing tools, and CRM platforms (Salesforce experience is an advantage but not essential).
• Experience or natural talent in cosmetic artistry or colour matching, with an excellent eye for colour and visual detail.
• Strong interpersonal skills, with the ability to listen empathetically and support vulnerable clients, while maintaining professional boundaries and emotional resilience.
• Good understanding of policies and procedures, particularly in relation to safeguarding, and a strong commitment to the safety and wellbeing of clients, staff, and volunteers.
• Excellent organisational skills and a systematic approach to work, with the ability to prioritise effectively between competing demands.
• Exceptional attention to detail, ensuring a high level of accuracy even when working under pressure.
• Experience of contributing positively in a busy, team-focused environment, showing strong collaboration and support for colleagues.
• A flexible, proactive approach with a willingness to learn, adapt, and suggest improvements to our service and organisational processes.
• Understanding of the importance of confidentiality and the ability to handle client data accurately and securely.
• A strong commitment to Changing Faces’ values, vision and purpose, with a passion for placing the voices of people with visible differences at the heart of all work.

If you are someone who is passionate, organised, and ready to contribute to a service that truly makes a difference, we would love to hear from you!

We are always looking for talented people from all backgrounds to join us and help improve the lives of people with visible differences. In line with our commitments to race equality, we welcome applications from People of Colour/ BAME individuals.

About Changing Faces

Changing Faces is the UK’s leading charity for everyone who has a mark, scar or condition that makes them look different (a visible difference). Being different in a society where there is such pressure to look a certain way is extremely difficult.

People with visible differences are vulnerable to isolation, loneliness, social anxiety and low self-esteem. They face staring, unwanted attention and even bullying and hate crime. They experience lowered expectations in education, problems getting work and stereotyping in the media. This can have a devastating, and lasting, impact on their wellbeing. Adults often come to us, having never spoken to anyone about the psychological impact of their visible difference before.

We provide unique practical, social and emotional support for people affected by visible difference; we challenge discrimination and campaign for a world that respects difference.

Our services build confidence and resilience – giving people the tools to manage their feelings, cope in different social settings, handle other people’s reactions or deal with life, education, work and relationships.

Closing Date: 18th July 2025

Interested? 

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. 

This role is subject to an enhanced DBS check, with adult’s and children’s barred lists. Please download the following documents for further information on our website.

We look forward to receiving your application.

No agencies please.

At The National Lottery Community Fund we are passionate about strengthening communities and improving lives.  We are driven by our strategy, ‘It starts with community’ and its four community-led missions, as well as our equity-based approach to tackling poverty, discrimination and disadvantage.   As part of our commitment to being more than a funder, we are serious about enabling collaboration, sharing best practice, amplifying the impact of our grantholders and influencing future policy making.   

We are now seeking to appoint a Head of Policy Engagement to lead our engagement with policymakers and senior sectoral stakeholders under our four community-led missions and lead our customer support offer. Using your deep understanding of the political and social environment in which our grantholders operate, you will explore the context for new funding initiatives, including potential partnerships, ensuring that we are making the greatest impact possible.   

You will already have well established relationships with Welsh Government Departments, other funders and the voluntary and community sector and you will use this to share learning and insight from our funding, lead consultations and identify opportunities for future collaboration. You will convene both grantholder and stakeholder networks to inform our analysis and ensure that community voice is at the heart of our decision-making. 

Working with our Funding Team you will ensure we provide first class customer support leading our advice service and working closely in support of our outreach work, ensuring an appropriate level of general and targeting applicant and customer support. 

You will be part of a policy and practice network across the Fund, working collaboratively with colleagues across the UK to develop One-Fund approaches to our missions. 

We’re looking for someone who is values-driven, passionate about the Fund’s purpose and deeply committed to equity, diversity and inclusion and environmental responsibility. You will have a strong track record of influencing at a senior level and be able to articulate strategic ambitions clearly and effectively.  You will also have a nuanced understanding of the role of a non-Departmental Public Body in the policy landscape and experience of working collaboratively across organisational boundaries.  As a member of the Wales Leadership Team, you will provide inspiring leadership and strategic direction to the wider team. 

Regular travel around Wales is expected, as well as some travel to other parts of the UK to connect with colleagues.  We offer a flexible and supportive working environment and an excellent all-round benefits package. 

Interview Date: Week commencing 4th August

Location: Wales. Our offices are in Cardiff and Newtown. We have a flexible, hybrid approach to working.

On application, please align your supporting statement to the criteria below

Essential Criteria 

• Deep understanding of Welsh communities. Knowledge of the context for the third sector, the funding landscape, public policy and the people and organisations who are influential in these areas. 
• Demonstrable experience in high-level engagement, influencing and senior relationship management, internally and externally. 
• Experience of managing customer facing support services. 
• Excellent communication skills and the ability to articulate strategic ambitions, positioning the organisation in the funding landscape and social policy debates.
• Passionate about the Fund’s purpose, evidencing a deep understanding of equity, diversity and inclusion and related best practice.
• Proven leadership skills, including the ability to inspire colleagues and work collaboratively in matrix structures. 
• Strong planning and analytical skills, with expertise in research and consultation. 
• Proven commitment to continuous improvement, self-reflection and personal development.

Desirable Criteria

• ​Clear understanding of the role of a UK-wide non-Departmental Public Body and the implications for policy and influencing.
• ​The ability to speak and write in Welsh.

Equity, Diversity and Inclusion

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.  

We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. 

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.) 

The Organisation

The Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments in eight Royal Parks across London. These are Hyde Park, Kensington Gardens, The Green Park, St James’s Park, The Regent's Park and Primrose Hill, Greenwich Park, Richmond Park and Bushy Park.

We also manage other important public spaces including Brompton Cemetery and Victoria Tower Gardens. Our eight Royal Parks and other iconic green spaces are among the most visited attractions in the UK with tens of millions of visits every year.

We are now looking for a Building Surveyor to join us on a full-time, permanent basis, working 36 hours per week.

The Benefits

• Salary of £45,000 - £50,000 per annum, depending on experience
• 26 days' annual leave plus public holidays, increasing to 29 days after 3 years’ service
• Pension scheme (3% employee contribution; up to 10% employer contribution)
• Private medical insurance and healthcare cash plan
• Employee assistance programme and access to mental health first aiders
• Learning and development opportunities
• Cycle to work scheme
• Offices in a beautiful location

This is a rare and rewarding opportunity for a qualified surveyor with expertise in heritage or listed buildings to join our respected and conservation-focused organisation.

Working in an environment like no other, you’ll enjoy a fulfilling balance of practical site work and professional development, while contributing to a cause that protects and enriches spaces enjoyed by millions every year.

So, if you’re ready to apply your surveying expertise in one of the most inspiring and historically significant settings in the UK, we’d love to hear from you.

The Role

As a Building Surveyor, you will lead and support the surveying, maintenance, and refurbishment of a wide variety of buildings and structures across our estate.

Working as part of a multidisciplinary team, you will deliver condition surveys, oversee refurbishment programmes, and manage maintenance works on everything from residential lodges and listed bridges to ornamental gates and water features.

You'll advise on defects, prepare technical reports and specifications, and ensure works are delivered to high standards while protecting the integrity of each park’s heritage.

Additionally, you will:

• Administer schedules of condition and dilapidation reports
• Assist with historic building techniques and civil engineering support
• Oversee procurement and delivery of minor works
• Maintain asset records and support conservation reporting

About You

To be considered as a Building Surveyor, you will need:

• Experience in building surveying and inspections
• Experience of planning and listed building practise, the roles of Historic England and local planning authorities
• Knowledge and experience of Building Regulations, in particular Part M, Access and Use of Buildings
• Knowledge of Building Pathology and the ability to use this to make recommendations
• Knowledge of procurement tendering and contract management skills
• The ability to prepare tender documents and tender evaluations
• A professional qualification or be about to obtain RICS/CIOB/APM/AFM

Other organisations may call this role Chartered Building Surveyor, Chartered Surveyor, Commercial Surveyor, Residential Surveyor, Quantity Surveyor, Building Control Surveyor, or Planning and Development Surveyor.

We want to put everyone in the best possible position to succeed and use Recite-me accessibility software. At the top of the application page, there is an “Accessibility Tools” button which you can use to complete the application form in a way that works for you. If you think that you may need more support to complete our application process, please do get in touch.

The Royal Parks is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be. Please visit our website to find out more on our approach to Equality, Diversity and Inclusion.

So, if you are interested in this unique opportunity as a Building Surveyor, please apply via the button shown. Successful candidates will be appointed on merit.

(1 role focusing on South Asian communities and 1 role focusing on African Caribbean Communities)

This role is a key member of a small team of the Girlguiding North West England Region Office. Under the leadership of the Executive Manager. This role will contribute to the provision of a range of services to support membership growth. The successful applicant must have excellent verbal and written communication skills.  They must be able to build positive relationships with staff and volunteers at all levels and have a working knowledge of Microsoft Office. This role sits within the Growth & Development team and is line-managed by the Head of Membership Growth & Adventure; the role holder will have responsibility for growing Guiding.

Data Officer

We are looking for a Data Officer with a keen, analytical mind who is comfortable working with large datasets to be a Data Officer within the Knowledge and Insight team.

Position: SIT53 Data Officer

Location: Home-based, UK, Nationwide. However, occasional travel will be required as part of this role (may include team meetings or other work related meetings)

Salary: Circa £32,100 per annum (inner London weighting £3,950 per annum or outer London weighting £2,275 per annum may be applied in accordance to where you live)

Hours: Full-time, 35 hours per week

Contract: Permanent

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.

Closing Date: 11 July 2025. We reserve the right to close this vacancy early if we receive sufficient applications for the role.

Interview Date: To be confirmed

Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.

The Role

Reporting to the Head of Data Services, the Data Officer will meet data needs relating to the management and delivery of supporter and engagement products. You will work alongside three other Data Officers to assess, prioritise and provide solutions including the building of data selections and journeys for direct marketing purposes and the running of supporter data imports and exports.

Experience of using CRM Dynamics, Faststats and PeopleStage and or any Donor CRM for marketing purposes will make you a person of interest to us. We will support you in learning to use any of the tools and applications used and actively encourage the development of your data and analytical skills. Communication skills play a key part in this role, because you will need to be able to talk through or present selections or solutions to stakeholders.

Key responsibilities will include:

• Delivering data selections, Building automated journeys for fundraising and engagement activity to support increased income generation and supporter retention, ensuring communications are delivered to agreed Service Level Agreements.
• Providing reports and data sets to supporter product owners, managers and delivery staff to help them maximise the impact of activities.

About You

You will have a proven record of:

• Working with large datasets for marketing purposes and provide solutions and or data in response to enquiries from colleagues and other teams.
• Using a relational customer/supporter database to import and export data to and from external suppliers; including data mapping and the design of appropriate import processes.
• Use of a marketing automation tools such as Faststats and PeopleStage.

Please submit your CV and a supporting statement of no more than two pages demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.

To fulfil the role you must be resident in the UK and have the right to work in the UK.

When you click to apply, you will be able to see the full responsibilities and person specification for further information on the role.

Please submit your CV and a supporting statement of no more than two pages demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.

If you are applying under the Disability Confident scheme, please indicate this in your supporting statement.

Finding strength through support

The organisation is the only charity in the UK providing lifelong support for all stroke survivors and their families. Providing tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke. 

They are here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.

It’s only thanks to the generosity of supporters and donors that they can provide vital support. 

The Association is driven by an ambition to improve the lives of everyone affected by stroke. This means they’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by an approach to solving inequity in stroke, the team are prioritising listening to, and learning from, lived experience across the charity.

The charity are working to improve the representation of this lived experience at all levels within the Association and are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how the organisation work.

A Disability Confident employer, the organisation is making great progress focusing on flexible working, reasonable adjustments and access to work. The charity has a variety of staff network groups and are committed to continuously improving diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.

You may also have experience in areas such as Data Officer, Data Manager, Database Officer, Database Manager, Data Marketing Officer. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.