We currently have an exciting opportunity for a positive individual with a commitment to customer service to join our team as Supporter Services Advisor, working 35 hours per week. In return you will receive a competitive salary of up to £21,205.90 per annum plus excellent benefits

Cats Protection is the UK’s leading feline welfare charity with a nationwide network of adoption and homing centres, volunteer-run branches and charity shops. During 2020, despite all of the challenges, we helped 126,000 cats and kittens. That's the equivalent of around 345 cats a day!

The Supporter Services team is part of the Cats Protection Income Generation team. We answer queries from supporters about memberships, sponsorships, lotteries, raffles and donations. We also record and update the contact preferences of our supporters to ensure we only send communications which are wanted. The Supporter Services team is also responsible for the management of the Gift Aid scheme for Cats Protection, claiming money back from HMRC to provide much needed assistance to the many cats and kittens in need of help. We look to provide the best service possible to our supporters, although we never stop striving to improve this service.

Responsibilities of our Supporter Services Advisor:

As our Supporter Services Advisor, you will be responsible for maintaining the CARE database in respect of new and existing contacts and providing administration support within the wider Supporter Services and Income Generation team. You will be the first port of call for enquiries coming into the team from supporters and members of the public. Through our various contact channels, you will provide accurate advice and information, ensuring members of the public receive a prompt, professional and courteous service.

What we’re looking for in our Supporter Services Advisor:

• previous experience of working within a customer support role or administration role
• strong customer service experience
• excellent communication skills
• the ability to keep calm under pressure with great credibility
• experience of working with Microsoft Office - Word, Excel, PowerPoint & Outlook

What we can offer you:

• salary of up to £21,205.90 per annum plus excellent benefits
• generous annual leave entitlement
• contribution pension scheme
• life assurance scheme
• range of health benefits
• Employee Assistance Programme
• and more

Join us as our Supporter Services Advisor and know you are helping to make a real difference to cats and kittens across the UK!

Unfortunately, we cannot accept applications or CVs that are emailed to us directly. Applications received after the closing date may not be responded to.

Closing date: 3rd February 2022

Virtual interview date: 15th February 2022

Summary

The Supporter Care Advisor plays an integral part in a team delivering a first class, professional customer service. We use a range of communication methods to ensure that where possible customer enquiries, donations and complaints are resolved at the first point of contact.

Interview Date(s): Monday 14 & Tuesday 15 February 2022

Package

What we can offer you:

• Generous annual leave starting at 25 days plus bank holidays
• A Cash Healthcare Plan (giving you up to £1,500 towards a range of out of pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments)
• Early finish Friday and flexible working as part of our approach to activity based working
• Discounts on gym membership
• Employee assistance programme to give you support on any issues that come up in life
• Annual season ticket loan* (on completion of your probation period and if contract is permanent or longer than 12 months)
• Very active social scene including sport teams, gardening and other activities
• Generous pension provision, life assurance and income protection insurance
• Cycle to work scheme* (eligible for scheme if contract is permanent or longer than 12 months)

*Some benefits aren't available until you've passed your probation period and are dependent on the length of contract.

Main Responsibilities

As the Supporter Care Advisor you would be responsible for:

• Being the first point of contact for supporters and members of the public dealing with a wide range of enquiries via phone, email, web chat, social media and letter.
• Providing excellent customer service by putting the supporter at the heart of everything we do
• Capture data and feedback accurately after each contact to help identify trends and new ways of working.
• Thanking supporters for their generous donations by creating bespoke acknowledgements within agreed time frames.
• Providing first line self-empowerment support.

Ideal Candidate

Experience in working in a contact centre, either in a voluntary or a paid capacity. In addition, providing information both verbally and in writing to a high standard is key. The ideal candidate will be able to work with a high volume of enquiries and have the necessary computer skills (incl. Word, Excel and Outlook), with the ability and willingness to learn new procedures through training provided. You will also be expected to react and deal with change in a positive manner, whilst demonstrating an understanding of the emotional intelligence needed and active listening skills.

Please note that all job offers are subject to you providing acceptable evidence of your eligibility to work in the UK.

London (Currently working from home)

UNICEF ensures more of the world’s children are vaccinated, educated and protected than any other organisation. We have done more to influence laws and policies to help protect children than anyone else. We get things done. And we’re not going to stop until the world is a safe place for all our children.

This is a great opportunity to join the UK Committee for UNICEF (UNICEF UK) as a Supporter Care Adviser. You will be joining a dedicated team that provides the highest level of supporter care service and helps to expand relationships by responding to enquiries received though a range of contact channels.

As the first point of contact for both our supporters and members of the public, this role requires you to ‘think with your head’ and ‘act with your heart’ to ensure that the very best experiences are being felt by all those that contact and engage with us.

You will have previously worked in a customer contact environment, using a variety of communication methods, including social media, and have used databases. You will also be able to work effectively and cooperatively as part of a team, taking ownership of queries and seeing them through to an effective resolution.

Our Supporter Care service is available from 8am to 6pm, so you will need to be able to work 8 hour shifts across this period. Currently whilst the office is closed our lines are open until 5pm and will revert to our normal shortly.

Closing date: 5pm, Friday 4 February 2022.

Interview date: Thursday 17 or Friday 18 February 2022 via video conferencing (MS Teams).

We are normally based on the Queen Elizabeth Olympic Park in Stratford, East London and we anticipate most colleagues will work one day a week in the office and the rest of the time from home.  We are happy to discuss other flexible options to suit your circumstances.

We particularly welcome applications from LGBTQ+ candidates, disabled candidates, and from men, because we would like to increase the representation of these groups at this level at UNICEF UK. We want to do this because we know greater diversity will lead to even greater results for children.

UNICEF UK promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

The successful candidate will be required to apply for a criminal records check. A criminal record will not necessarily bar you from working with us. This will depend on the nature of the role and the circumstances of your offences.

We only accept online applications as this saves us money, making more funds available for us to help ensure children’s rights.

If you require support in completing the online form or an application form in an alternative format, please contact our Supporter Care line during office hours.

If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion. Please note that we only provide feedback to shortlisted candidates.

Registered Charity Nos. 1072612 (England and Wales) SC043677 (Scotland)

(We normally offer a starting salary at the beginning of the range)

Full-time (37.5h) / Permanent 

Islington, London

Greenpeace is an international non-profit global campaigning organisation. Our independence and global reach enable us to stand for positive change through action in order to defend nature and promote peace. We investigate and expose global environmental problems, confront those in positions of power and present alternative solutions.

This is an opportunity to bring together all your communication, organisational and customer service skills to keep our supporters and the public informed and inspired.

Responding to a high volume of enquiries from supporters and the general public, you’ll be expected to write engaging emails and letters and to confidently answer direct questions via telephone. These will range from routine administrative enquiries to questions about the environment and our campaigns. 

You’ll also be responsible for a variety of customer service and administrative tasks in handling these enquiries, from thanking supporters and sending them further interactive content to updating the supporter database, processing donations and, where appropriate, negotiating with and motivating people to continue their support.

You'll have

• Experience in a supporter care or customer service environment.
• Excellent written and verbal communication skills with a warm, friendly manner and the ability to handle difficult conversations with understanding and empathy.
• The ability to keep abreast of our campaigns and to communicate this information clearly to supporters/the public by phone and in writing.
• Strong organisational and multitasking skills with great attention to detail and the ability to keep calm under pressure.
• Great team skills, a flexible approach, a passion for Greenpeace’s work and a real desire to share this with others.

You’ll be encouraged to develop both personally and professionally, taking advantage of the wide range of learning and development opportunities available to our staff. We offer great benefits such as a generous pension scheme, subsidised lunches, free yoga and a wealth of well-being resources, just to name a few. Take a look at our Work for Greenpeace pages to find out more about what it’s like to work for us and why you should apply.

We are happy to consider flexible working requests as part of the recruitment process.

For more information and to apply please visit our website.

Greenpeace UK is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds and do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age or any other category protected by law.

CLOSING DATE: 9am, 31st January 2022
INTERVIEWS: Provisionally 10th & 11th February

Currently working from home

UNICEF ensures more of the world’s children are vaccinated, educated and protected than any other organisation. We have done more to influence laws and policies to help protect children than anyone else. We get things done. And we’re not going to stop until the world is a safe place for all our children.

This is a great opportunity to join the UK Committee for UNICEF (UNICEF UK) as a Supporter Care Assistant. You will be joining a dedicated team that provides the highest level of supporter care service and helps expand relationships by responding to enquiries received through a range of contact channels.

As the first point of contact for both our supporters and members of the public, this role requires you to ‘think with your head’ and ‘act with your heart’ to ensure the very best experiences for all those who contact and engage with us.

You will have previously worked in a customer contact environment, using a variety of communication methods, including social media, and have used databases. You will also be able to work effectively and cooperatively as part of a team, taking ownership of queries and seeing them through to an effective resolution.

Our Supporter Care service is available from 8am to 6pm, so you will need to be able to work 8 hour shifts across this period. Currently whilst the office is closed our lines are open until 5pm and will revert to our normal shortly.

Closing date: 5pm, Friday 28 January 2022.

Interview date:  Thursday, 10 or Friday, 11 February 2022 via video conferencing.

We are normally based on the Queen Elizabeth Olympic Park in Stratford, East London but while our office is closed, this role will work from home or from wherever makes you happy.We are expecting to move to a hybrid approach (part home/part office based) when our office reopens.

UNICEF UK promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

The successful candidate will be required to apply for a criminal records check. A criminal record will not necessarily bar you from working with us. This will depend on the nature of the role and the circumstances of your offences.

We only accept online applications as this saves us money, making more funds available for us to help ensure children’s rights.

If you require support in completing the online form or an application form in an alternative format, please contact the Supporter Care Line during office hours.

If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion. Please note that we only provide feedback to shortlisted candidates.

Registered Charity Nos. 1072612 (England and Wales) SC043677 (Scotland)

We’re delighted to be a working with a wonderful charity based in Greenwich who are looking for a Supporter Care Officer to join their team. You will work in a small supporter care team, managing enquiries and providing ongoing stewardship to the charity’s supporters.

You will be the first point of contact for enquiries via telephone and email, as well as processing donations and payments received via post, phone and online. You’ll also champion data accuracy across the organisation, whilst maximising Gift Aid opportunities and processing Gift Aid declarations.

You will need:

• Experience of providing a high level of support in a customer service environment
• Good organisational skills and ability to meet deadlines
• Strong attention to detail
• Ability to problem solve and find solutions

If you would like to have an informal discussion, please call Chloe on 02030 062787 or email [email protected].

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector.

We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.

Supporter Care Assistant
Harrogate, North Yorkshire

The Role

This is a newly created role and offers a great opportunity for someone who is passionate about delivering high quality customer care to develop and establish yourself as the first point of contact for all our supporters and donors who interact and support the charity.

Reporting to the Head of Fundraising, the Supporter Care Assistant will be responsible for a range of tasks including liaising and building relationships with the charity’s supporters and donors and updating the CRM database, which is key to all of our fundraising activity. You will also work with colleagues within the Marketing and Fundraising Teams to deliver communications to our target audiences.

Specifically, you will:

- Create accurate, timely and appropriate supporter communications. Working with the Marketing / CRM Teams to automate communications where this is possible and appropriate.

- Use the CRM system to run supplied data queries to deliver campaigns (e.g. using Mail Merge) to create and deliver supporter communications. This includes printing and posting letters and sending emails, making updates to supporter records and fulfilling requests for information.

- Update supporter records to reflect changes in marketing permissions, personal details and the charity’s relationship with the supporter (e.g. Volunteer / Donor / Brand Ambassador etc).

- Work with colleagues to use database modules (e.g. Prospect Module / Volunteer module) to deliver communications that are relevant to the target audiences. 

- Help fulfil email supporter communications. This includes running data queries for a monthly e-news, cancellation communications and managing different email supporter journeys, for example.

- Monitor inbound emails to the charity, forwarding to the relevant colleague (if unable to provide a response) or responding and actioning. You will work alongside the Office Administrator, answering incoming telephone enquiries, responding if possible and/or forwarding on calls/messages to colleagues as appropriate. You will accurately update the database to reflect each conversation to ensure we have up-to-date records.

About You

To be considered for this role, you will need:

- A degree or equivalent qualification in a relevant discipline or proven experience working in a similar role at a similar level.

- Customer service experience in a similar or related role (e.g. telephony / databases / office).

- To be up-to-date with the requirements of GDPR and confident in adhering to these requirements.

- A high level of computer literacy with comprehensive knowledge of Microsoft Office applications, especially Word, Excel and Outlook.

- Excellent communication skills, both verbal and written, with an ability to use active listening skills, and write professionally and appropriately for a range of diverse audiences. You will need a good grasp of grammar, spelling and of the spoken word.

- Previous experience of working with databases is preferable (e.g. Access or Raiser’s Edge).

About Us

Yorkshire Cancer Research is the largest independent cancer charity in England. With an ambitious goal of saving 2000 lives a year, it is an exciting time to be joining the charity. Every week in Yorkshire almost 600 people are told they have cancer, by working for Yorkshire Cancer Research you are helping to protect and save these lives.

Yorkshire is big, beautiful and diverse and, as an inclusive employer, our aim is that our workforce reflects the rich diversity of our region. We believe a diverse workforce is central to us achieving our strategic goal of saving more lives in our region. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships.

Yorkshire Cancer Research is entering an exciting period in its development. As part of this we are expanding our team at our Head Office and a number of new roles are being created. As such, we are now looking for a Supporter Care Assistant to support our Brand and Relationships team.

The Benefits
 

We offer all our employees a wide range of benefits including an enhanced contributory pension scheme, 25 days annual leave plus Bank Holidays (increasing to 30 days after 5 years’ service), flexible working arrangements, private medical insurance, enhanced maternity leave, career progression, learning and development, wellbeing initiatives, offices within walking distance of Harrogate train station, free onsite parking and a whole lot more.

We’ve got a strong set of values that inform everything we do and we’re looking for people who are aligned with these. As our Supporter Care Assistant, you will strive for excellence in everything you do, have integrity, champion expertise through improvement and innovation and be a great team player. To find out more about our values and how important they are to us, please visit our website.

Application

Before applying, please view the full role profile and visit our Careers Page to find out more about working for Yorkshire Cancer Research.

To apply please submit a CV and covering letter outlining your suitability for the role to Claire Wooldridge, People Partner before 30th January. Please read our privacy notice before applying.

The charity is a responsible and flexible employer.  We welcome any discussion for flexible working at interview/offer stage where we will consider an individual’s circumstances against the needs of the charity.

We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application please contact us.

Victim Support is looking for a Learning and Development Advisor to support our South and London region, with moderate travel and overnight stays.

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System.. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

This is an exciting role that requires a mixture of skills in relation to learning and development. The role is varied and will involve delivery, design and management of learning to support staff and volunteers within Victim Support. As the face of learning and development within your area you will build positive relationships, promote learning and act in an advisory capacity when it comes to development.

You will;

• Deliver and design face to face and virtual training for our volunteers, staff and partners. There is an expectation that you will deliver 3 days per week, with 2 days administration work. This delivery will be across the South and London region when face to face (Hampshire, Sussex, Wiltshire, Essex, Kent, London, Dorset, Norfolk).
• Work with Subject Matter Experts and senior staff within Victim Support on learning projects within the organisation.
• Promote Victim Support's services and identify any commercial training opportunities.
• Create accurate delegate reports and take appropriate action to address any identified under-performance.
• Deliver high quality presentations and learning interventions with a focus on evaluation and continuous improvement.

It is essential to be able to work without direct supervision, prioritise work and deal with competing and conflicting demands in an organised and effective manner.

The post is for 37.5 hrs per week and a degree of flexibility is necessary.

This role will work from home but will have moderate travel across the region and possible overnight stays.

Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.

Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are marked in the person specification as A. In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.

If the vacancy has not specified the essential criteria for shortlisting, please use this section to express how your experience and skills are relevant for the role.

If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.

Victim Support is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We believe this can be achieved through attracting, developing and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all communities and monitor the diversity of applicants to analyse if we are representative of the communities we serve in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of our commitment to the Race at Work Charter we would particularly welcome applicants from BAME communities.

We reserve the right to close this vacancy early should suitable applications be received.

Home based (Swansea, Neath, Port Talbot, Pembrokeshire and Carmarthenshire)

The vacancy

As part of our Parkinson’s Connect service you will manage a caseload of clients. You’ll deliver tailored information and support through a range of channels including telephone, video and email and, where appropriate, home visits and in community settings.

You’ll empower your clients to take actions for themselves or will advocate on their behalf for better service, support and outcomes, so they can live their life with Parkinson's in the way they choose.

You will also be responsible for building excellent relationships with healthcare professionals and other relevant agencies, as well as our network of volunteers and branches.

What you'll do:

• Provide professional person centred, in depth support to clients by a range of means, ensuring the most efficient and effective use of resources.
• Provide support on a variety of health and social care issues, including appropriate emotional, employment and welfare benefits support and advocating with and on behalf of clients. 
• Work flexibly across the service responding to enquiries through a range of channels.
• Work closely with clinicians, specialist nurses and other professional colleagues to raise the profile of the service, increase depth of support and achieve improved outcomes for people with Parkinson’s.

What you'll bring: 

• Experience of providing information and support by phone, in writing, digitally and face to face
• Experience of managing and delivering individual case work, including advocating for clients and supporting people to navigate the health and social care system 
• Well-developed telephone skills including active listening and questioning
• Understanding of safeguarding and your role in keeping clients safe and implementing organisational policies and procedure
• Demonstrable digital competence, with experience of effective use of a range of tools including online case management systems
• The ability to build effective working relationships with others including working within multi-disciplinary teams internally and externally 

This is an exciting time for Parkinson’s UK and we would love you to join us!

Candidates must live within the area specified at the top of the advert in order to carry out this role. It would be an advantage to be fluent in Welsh - both written and oral

Closing date: 6 February 2022

1st interviews will be held on 21/02/2022

2nd Interviews will be held on 03/03/2022

We are operating rolling recruitment for this vacancy and reviewing applications as they are received. We reserve the right to close this vacancy when we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

The successful candidate will be required to: 

• live in the area specified (Swansea, Neath Port Talbot, Pembrokeshire and Carmarthenshire) and be able to travel when needed within the area and occasionally further afield
• provide their own broadband service with a minimum download speed of 2Mb 
• have a confidential space in which to work
• provide occasional cover on Saturdays and/or Bank holidays

This role will require an enhanced Disclosure and Barring Service (DBS) check. You’ll be required to apply for one; refusal to do so will result in the offer being withdrawn.

We welcome applications from people from all sections of the community, irrespective of race, ethnicity, gender, age, disability, sexual orientation, religion or belief. We actively encourage people with Parkinson's to apply.

Fel rhan o’n gwasanaeth Parkinson’s Connect, byddwch yn rheoli llwyth achosion cleientiaid. Byddwch yn cyflwyno gwybodaeth a chymorth wedi ei deilwra trwy amrywiaeth o sianeli yn cynnwys y ffôn, fideo ac ebost a, lle y bo’n briodol, ymweliadau â’r cartref ac mewn lleoliadau cymunedol. 

Byddwch yn grymuso eich cleientiaid i weithredu dros eu hunain neu byddwch yn eirioli ar eu rhan am wasanaeth gwell, cymorth a chanlyniadau, er mwyn iddynt allu byw eu bywyd gyda chlefyd Parkinson yn y ffordd y maent yn dymuno. 

Byddwch hefyd yn gyfrifol am feithrin perthynas ragorol gyda gweithwyr gofal iechyd proffesiynol ac asiantaethau perthnasol eraill, yn ogystal â’n rhwydwaith o wirfoddolwyr a changhennau. 

Yr hyn y byddwch chi’n ei wneud: 

● Darparu cymorth proffesiynol, manwl sydd yn canolbwyntio ar y person, i gleientiaid trwy amrywiaeth o ddulliau, gan sicrhau’r defnydd mwyaf effeithlon ac effeithiol o adnoddau. 

● Darparu cymorth ar amrywiaeth o faterion iechyd a gofal cymdeithasol, yn cynnwys cymorth emosiynol, cyflogaeth a budd-daliadau lles priodol ac eirioli gyda chleientiaid ac ar eu rhan. 

● Gweithio’n hyblyg ar draws y gwasanaeth gan ymateb i ymholiadau trwy amrywiaeth o sianeli. 

● Gweithio’n agos gyda meddygon, nyrsys arbenigol a chydweithwyr proffesiynol eraill i godi proffil y gwasanaeth, cynyddu dyfnder y cymorth a chyflawni canlyniadau gwell ar gyfer pobl â chlefyd Parkinson. 

Yr hyn y byddwch chi’n ei gynnig:

● Profiad o ddarparu gwybodaeth a chymorth dros y ffôn, yn ysgrifenedig, yn ddigidol ac wyneb yn wyneb 

● Profiad o reoli a chyflwyno gwaith achos unigol, yn cynnwys eirioli dros gleientiaid a chynorthwyo pobl i lywio’r system iechyd a gofal cymdeithasol

● Sgiliau ffôn datblygedig yn cynnwys gwrando gweithredol a holi

● Dealltwriaeth o ddiogelu a’ch rôl yn cadw cleientiaid yn ddiogel a gweithredu polisïau a gweithdrefnau sefydliadol 

● Cymhwysedd digidol y gellir ei arddangos, gyda phrofiad o ddefnydd effeithiol o offer yn cynnwys systemau rheoli achosion ar-lein 

● Y gallu i ddatblygu perthynas waith effeithiol gydag eraill yn cynnwys gweithio o fewn timau aml-ddisgyblaethol yn fewnol ac yn allanol 

Mae hwn yn gyfle cyffrous i Parkinson’s UK a byddem wrth ein bodd yn eich croesawu i ymuno â ni! 

Mae’n rhaid i’r ymgeiswyr fyw yn yr ardal a nodir ar frig yr hysbyseb er mwyn cyflawni’r swydd hon. Byddai bod yn rhugl yn y Gymraeg – yn ysgrifenedig ac ar lafar – o fantais 

Cynhelir y cyfweliadau 1af ar 21/02/2022 

Cynhelir yr 2il gyfweliadau ar 03/03/2022 

Gwnewch gais trwy anfon eich CV, ynghyd â datganiadau ategol. Dylai’r datganiad ategol ddangos yn llawn sut rydych yn bodloni’r holl feini prawf fel y nodir yn yr adran “Yr hyn y byddwch chi’n ei gynnig" o’r swydd-ddisgrifiad. 

Rydym yn gweithredu recriwtio treigl ar gyfer y swydd hon a byddwn yn adolygu’r ceisiadau wrth eu derbyn. Rydym yn cadw’r hawl i gau’r swydd wag pan fydd gennym ddigon o geisiadau ar gyfer y rôl. Felly, os oes gennych ddiddordeb, cyflwynwch eich cais mor gynnar â phosibl. 

Bydd angen bod yr ymgeisydd llwyddiannus: 

● yn byw yn yr ardal a nodir (Abertawe, Castell-nedd Port Talbot, Sir Benfro a Sir Gaerfyrddin) ac yn gallu teithio pan fo angen o fewn yr ardal ac ymhellach i ffwrdd yn achlysurol 

● yn darparu eu gwasanaeth band eang eu hunain gydag isafswm cyflymder lawrlwytho o 2Mb 

● yn meddu ar ofod cyfrinachol i weithio ynddo 

● yn cyflenwi yn achlysurol ar ddydd Sadwrn a/neu wyliau Banc 

Bydd y rôl hon yn gofyn am wiriad y Gwasanaeth Datgelu a Gwahardd (DBS). Bydd yn ofynnol i chi wneud cais am un; bydd gwrthod gwneud hynny yn arwain atom yn tynnu’r cynnig yn ôl.

Victim Support New Era is looking for an Independent Domestic Violence Advisor (IDVA) to be based in our Hanley office when office working resumes, covering the Stoke area.

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

New Era is the new holistic Domestic Abuse service operating across Staffordshire and Stoke on Trent, offering free and confidential support for victims, perpetrators and their families affected by domestic abuse.

This role will involve the IDVA working primarily with victims whose accommodation status could be counted as safe accommodation under the government definition.

You will have a thorough understanding of domestic abuse and its impact on victim/survivors and their children, as well as experience of providing emotional and practical support and strong casework management skills.

You will have the skills to provide effective crisis intervention, carry out risk assessments, safety planning, assessment of needs and individual support planning. You will work in partnership with other agencies to develop and deliver risk management plans to ensure victims' safety. You will be responsible for advocating on behalf of survivors of domestic abuse and managing and reviewing your cases.

You should have demonstrable experience of working in an IDVA or similar position with this or a similar client group, or an outstanding knowledge of supporting those experiencing domestic abuse, including the MARAC process. Candidates will need to have proven knowledge of the criminal justice system and social care and understand how they relate to survivors of domestic abuse. You will possess excellent communication, written and IT skills, the ability to engage with clients and liaise and deliver training and presentations to external agencies and stakeholders effectively.

This post will be based in Stoke-on-Trent, covering Stoke while you will primarily cover this area there will be an expectation to be mobile and willing and able to support the delivery of service across Staffordshire and Stoke On Trent.

Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.

Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are outlined in the person specification under essential and tested area. In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.

If the vacancy has not specified the essential criteria for shortlisting, please use this section to express how your experience and skills are relevant for the role.

If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.

Victim Support is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.

Victim Support is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We believe this can be achieved through attracting, developing and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all communities and monitor the diversity of applicants to analyse if we are representative of the communities we serve in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of our commitment to the Race at Work Charter we would particularly welcome applicants from BAME communities.

We reserve the right to close this vacancy early if we receive suitable candidates.

Are you an experienced HR Advisor with knowledge of working within a matrix organisation?

Greensleeves Care is currently recruiting for an HR Advisor to assist in providing a generalist Human Resources advisory service across our Residential Care homes within our South and West division.

About The Role

As our HR Advisor, you will assist in providing a proactive generalist Human Resources advisory service. This will include (but is not limited to) employee relations, recruitment, organisational development, policy development and interpretation; whilst driving best practices and ensuring compliance with all employment legislation across the division.

You will work with the Divisional Support Manager and Home Managers to provide advice in line with Greensleeves Care policies and processes.  You will bring with you a sound knowledge of employment law and HR best practice to ensure advice and guidance provided is both accurate and up to date.

About You

• You will hold a relevant CIPD qualification or equivalent experience
• Proven recent experience in an HR role providing general advice to managers and staff on a wide range of employee relations matters
• Thorough knowledge and understanding of employment legislation.
• Able to maintain confidentiality when working with sensitive issues
• Ability to work independently and as part of a team

The position may suit candidates who have a preference to travel to Care Homes in the South and West of the UK (Hampshire, Berkshire, Wiltshire, East Sussex and the Isle of Wight.)

What we offer

We are one of the most respected care charities in the UK. With 25 care homes and growing, we have more than 20 years’ experience in delivering exceptional care and we are excited about the next 20 years. Benefits packages include 33 days annual leave (inclusive of public holidays), a competitive salary, pension scheme, employee assistance programme, and much more.

APPLY NOW

To be part of this home and award-winning organisation please click the apply now! Interviews will take place W/C 24th January 2021. 

Please note to apply for this position, candidates are expected to write a supporting statement to accompany their CV on how you meet both the Job Description and Person Specification.

The successful applicant will be appointed subject to providing evidence of NHS COVID PASS, ISA first and enhanced DBS disclosure. This post is not subject to the Rehabilitation of Offenders Act 1974. Greensleeves Care is an equal opportunities employer and welcomes applications from all sections of the community

• £26,767 per year
• Full time
• Permanent contract
• Based in Beckenham
• This role may be subject to a requirement to be fully vaccinated against Covid-19 unless medically exempt from April 2022

Bromley, Lewisham & Greenwich Mind is a highly regarded local charity, helping people to be mentally healthy and working together with those experiencing mental health problems and dementia to improve their quality of life. With an annual turnover of £5M, over 150 staff and 200 volunteers, we are one of the largest charities in the Mind network

Bromley Community Wellbeing Hub will form part of the new transformation of mental health services in the London Borough of Bromley under the NHS Long Term Plan. The service will bring together the expertise of local primary, secondary and voluntary sector mental health care providers with the aim of providing flexible, holistic and integrated services for adults with mental health problems. 

We are looking for people with experience of working within mental health services, including to support prevention, recovery and self-management. Applicants should have experience of completing assessments, managing a diverse caseload and working in a busy work environment, and possess effective skills in communication. An ability to work independently but collaboratively, to be proactive and show initiative is essential for this role.

The role will involve:

• Management of a diverse caseload
• Providing recovery-orientated individual and group-based support to adults with mental health problems
• Collaborative working with all partners involved in the Community Wellbeing Hub
• Undertaking holistic needs and risk assessments
• Commitment to regular training and supervision
• Effective contribution to the development and continuous improvement of the service

Successful applicants will be expected to undergo an Enhanced Level Disclosure and Barring Service check

BLG Mind offers flexibility for hybrid working (some days at home and some in the office) where this supports staff wellbeing and fits with the needs of clients and the charity. As a people-focused organisation, we expect all staff to spend regular time at their work base as part of these arrangements.

We recognise the importance of having a diverse and inclusive work force, and would therefore particularly welcome applications from the following, currently under-represented, groups:

• People from culturally diverse communities
• People aged 16-25
• Disabled people
• People with diverse sexual orientations and gender identities

BLG Mind is committed to meeting the reasonable adjustments of disabled people, and always welcomes applications from people with lived experience of mental health problems.

Closing date: Wednesday 2nd February (11:59pm)

Likely interview date: Week beginning Monday 14th February

Please apply via our website

Are you an excellent listener with a calm and responsive approach? Can you communicate in a positive and confident manner? We are looking for an experienced individual to join our out of hours tem in Stockport, Manchester, as a Senior On Call Advisor.

We are looking for someone with excellent customer care skills, who can offer appropriate support and advice on a wide variety of calls. You will also require good IT and administration skills, including Microsoft Word and Excel.

You will also be expected to carry out routine administration tasks such as preparing personnel files for CQC inspections, recording & managing incident reports and collating & organising timesheets.

This role is ideal for those individuals who are looking to progress into management whilst working within a very experienced and established team.

You will be based at our Head office, with great transport links by bus and train, being only a 5 minute walk from Stockport train station.

You will be working on a waking night basis, with shifts operating from 7.45pm till 08:15am.

Benefits of working with Creative Support:

• A one-off bonus of £100 upon successful completion of the 4-month probationary period.
• Competitive pay and a pension with company contribution and 28 days annual leave,
• Company paid enhanced DBS for all staff
• Free employee support programme
• All our staff are supported 24/7 by our out-of-hours teams

Creative Support is a passionate, inclusive, and anti-racist organisation. We are a Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Silver award. We actively encourage applications from candidates from all backgrounds and cultures.

We would encourage you to apply to us even if you have not yet had your COVID 19 vaccine. You will be required to have your first COVID 19 vaccine prior to your interview and your second vaccine before you start work with us. This time will be used to complete post interview recruitment checks.

We are looking for individuals who will assess & develop clients’ employment potential, assisting them into meaningful employment alongside working with employers to facilitate this process through appropriate means. This is fixed term until May 2024 

Main duties & responsibilities

1. Working in conjunction with the Client Services team help identify clients who are ready to access employment.
2. Where necessary complete Recovery Star reviews with individual clients.
3. Prepare clients for employment by supporting the development of a CV, compiling Job Applications, undertaking interview practice, arranging, and assisting at interviews as and when required. Plus, all other elements as may be undertaken by a “Job Club”.
4. Identify potential employment opportunities by working with local employers, other VCFS agencies, Jobcentre Plus and commercial employment agencies.  
5. Support clients with Welfare Benefit queries that may arise during the transition to employment.
6. Complete regular reports for both internal departments and external organisations.
7. Liaise internally with all Oakleaf departments & externally with other support agencies, Key Workers etc. where appropriate.
8. Maintain databases, detailing all communication/actions relating to clients, practitioners & advisors with accuracy & in a timely manner.
9. Contribute to the compiling of related departmental KPI’s through the collection of relevant data.
10. Compile success stories and case studies.
11. Contribute to the posting of relevant material on the organisation’s website and social media platforms.

Promotion & Marketing

1. Promote Oakleaf’s services to other organisations & providers, developing & maintaining relationships to aid referrals & promotion. 
2. Attend events, meetings, conferences & networking opportunities as required to ensure Oakleaf’s continued presence in the local community.

General

1. Ensure maintenance of a safe and efficient working environment in accordance with current Health & Safety legislation including the Health & Safety at Work Act 1974, COSHH Regulations, Environmental Health & EC Directives.
2. Perform any other reasonable duties as may be requested by the Chief Executive.

This job description is an indicator of general areas of responsibility & will be amended in accordance with the changing needs of the organisation in consultation with the post holder.