Supporter engagement manager jobs in cambridge, cambridgeshire
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Actively Interviewing
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Do you want to manage the fundraising strategy for the only charity dedicated to building a global community that supports board directors to advance climate and nature governance?
Chapter Zero Alliance is at an exciting inflection point, supporting a high-impact chapter network active in over 70 countries through our programme: the Climate Governance Initiative. We are looking for a Senior Manager, Global Development to play a pivotal role in diversifying and growing our income, ensuring the long-term sustainability and impact of our mission. This is a unique opportunity to help us translate a critical global need into tangible, well-funded programmes that drive measurable change on corporate boards worldwide.
Offer and Benefits
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Salary: Up to £50,000 per annum
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Contract: Permanent, Full-time 37.5 hours per week (0.8 part-time considered)
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Location: Office-based / Hybrid within the UK (Central Cambridge-based office)
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Annual Leave: 27 days, plus Bank Holidays and discretionary Christmas shutdown
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Pension: Generous 8% employer pension contributions (no match required)
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Wellbeing: Group life assurance, employee assistance programme and health cash plan
The Role: Senior Manager, Global Development
You'll bring significant development experience, strategic leadership and hands-on delivery to the identification, securing, and management of significant grants from philanthropic foundations, institutional donors, trusts, and statutory funders globally. You'll build and nurture high-value relationships, coordinate fundraising initiatives, and establish the robust infrastructure for effective grant management across our global network.
Key Responsibilities - Drive Strategy and Deliver Impact
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Fundraising Strategy and Pipeline Management: Contribute to the design of an ambitious global grant fundraising strategy and manage its implementation. You'll conduct market research, qualify new opportunities, and maintain a robust prospect pipeline to expand our existing funding base. This will involve the coordination and project management of outreach and engagement activities.
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Proposal Development and Budgeting: Lead the creation of compelling, high-quality concept notes and multi-year funding proposals, aligned with funder priorities and including accurate, transparent budgets.
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Donor Stewardship and Reporting: Be a key representative for Chapter Zero Alliance with funders, serving as a key liaison for funder-related operational queries. You'll work with the wider team to ensure timely and accurate narrative and financial reporting, managing communications to foster long-term engagement.
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Grant Management and Administration: Oversee our current funding portfolio, manage grant administration, collaborate with Finance on forecasting.
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Internal Coordination: Facilitate and support our Development Working Group as well as manage core systems: CRM, funder contacts and documentation. Work closely with senior leadership, including the CEO, and project teams across our global network to align fundraising with programme delivery and provide critical performance analysis.
Who We're Looking For
This role requires a dedicated fundraising professional with a proven track record of successfully securing significant grant funding. You're a strategic thinker and relationship builder with exceptional bid-writing skills and an innate ability to translate complex programme needs into compelling proposals.
Essential Expertise
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Significant experience working in institutional fundraising or partnership management within the non-profit or development sector.
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Knowledge of the climate-related trust and grants sector internationally and in the UK.
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Demonstrable track record of successfully achieving income targets (minimum six-figure funds, including multi-year grants) from philanthropic foundations, institutional donors, trusts or statutory sources.
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Strategic relationship-building skills working with grant makers and partners.
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Effective bid writing, delivering clear, persuasive, and well-structured proposals and reports tailored to align with grant priorities.
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Strong financial and strategic planning skills, including KPIs, grant compliance and reporting.
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Sound understanding of the legal and regulatory framework governing fundraising within the charity sector, including the standards set by the Fundraising Regulator, the Charity Commission’s expectations around fundraising practices, and data protection obligations under GDPR.
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Exceptional organisational and project management skills - you can navigate multiple deadlines and competing global priorities with ease.
Desirable Skills That Will Set You Apart
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Experience coordinating cross-departmental or cross-regional working groups.
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A genuine passion for the global climate, development, or social impact sectors - understanding the urgency of our mission.
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Experience using CRM/project management/fundraising databases. Core Competencies
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Strategic thinking, planning and analytical skills, able to translate complex programme needs into compelling proposals.
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Strong interpersonal and communication abilities.
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Project management.
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Able to balance short-term priorities with longer-term strategic activities.
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High attention to detail and highly accurate.
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Collaborative working style and proactive attitude.
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Commitment to our mission, values, and ethical fundraising principles.
The principles of diversity, inclusion, respect, responsibility and sustainability are at the heart of our charity. We want to support our people to balance their personal and professional lives and we believe our range of benefits encourages this. Nothing beats face time with our colleagues to promote creativity and collaboration; we’ve therefore adopted a blended working model of home and office arrangements.
We are proud to be an equal opportunities employer and we are committed to ensuring that all candidates are given the same opportunity to succeed regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age or disability.
We have a legal responsibility to ensure you are eligible to live and work in the UK.
Any information given will be processed for employment selection and statistical purposes in line with our Data Protection Policy.
Interviews will be held during December and January.
In your cover letter, tell us how your skills and experience match the 'Essential Expertise' listed in the job description.
Our mission is to mobilise boards to accelerate the transition to net zero and build climate resilience.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Brightside helps young people make confident, informed decisions about their futures. For over 20 years, we’ve connected young people facing barriers with inspiring mentors through our safe and secure online mentoring platform.
We’re looking for a Community Engagement Officer to help shape the experience of our mentoring community, both online and in person. This is a varied role combining platform administration, user support, community engagement and facilitation, all through a strong community lens.
You’ll support mentors and mentees from the moment they join the platform, offering clear onboarding, responding to queries, and helping maintain a safe and positive online space. You’ll also spend regular time in schools delivering induction sessions, workshops and focus groups, gathering insights that help us improve our programmes and technology.
This role is ideal for someone who enjoys working with young people and volunteers, is confident using digital tools, and wants to champion user voice to strengthen a growing community.
We’re looking for someone who is aligned with our mission, confident facilitating online or in-person sessions, understands safeguarding, and is comfortable managing tasks at pace, including regular travel.
If this sounds like you, download the full job description for detailed responsibilities, essential criteria and information on how to apply.
• Submit your CV and one-page cover letter via CharityJob
• Your cover letter should be no more than one-page and must explain how you meet the essential criteria for this role, with clear examples
• Applications without a cover letter will not be considered
• Applications are due at 23:30 on Sunday 7 December
• Interviews will take place on Monday 15 December or Tuesday 16 December
• There will be one interview round
Our mission is to help young people make confident and informed decisions about their future

The client requests no contact from agencies or media sales.
Job Title:Challenge Events Manager
Department: Fundraising and Development
Reports to: Head of Supporter Engagement
Direct reports: Fundraising Events Officer
This role will also oversee agency resource.
Location: Home based, with occasional travel to offices in London and Lingfield, Surrey
Salary: £38,000 - £41,523 depending on experience (FTE per annum)
Hours: 30 – 37 hours per week (Open to negotiation)
Contract: Permanent, all year round
Closing Date: Thursday 4th December 2025
Young Epilepsy and St. Piers is committed to safeguarding and protecting our children and young people and promotes the welfare of all learners.
As part of our safer recruitment process and in line with Keeping Children Safe in Education 2022, online searches will form part of this process.
An Enhanced Disclosure with relevant Barring Service checks and full referencing will be required before employment can commence.
Your Role
Are you passionate about challenge event fundraising and improving the lives of children and young people with epilepsy? Join the fundraising team at Young Epilepsy and take on an exciting new role leading the expansion of our challenge events programme.
You’ll be responsible for continuing the strong growth that we’re delivering in this area through the expansion of our challenge event portfolio and virtual challenge events. Line Managing the Fundraising Events Officer, you will work with them to manage our annual events and test new events and ideas.
This is a varied role with lots of potential for growth, development and the opportunity to shape the challenge event programme.
Key responsibilities include:
- Lead the delivery and expansion of Young Epilepsy’s challenge events programme.
- Continue to grow challenge event income, helping to diversify Young Epilepsy’s income.
- Lead and inspire the Challenge Events Team and delight our supporters.
What we need from you
- Collaborative, proactive, and passionate about improving the lives of children with epilepsy.
- Keen to learn and grow with a commitment to personal development.
- Imaginative, energetic and creative with a ‘can do’ attitude.
- Significant experience leading a challenge events programme within a supporterfocused organisation.
- Proven experience of successfully delivering virtual event fundraising and digital marketing.
- A passion for providing excellent stewardship and donor journeys, inspiring supporters and making improvements on processes.
Your benefits
- Comprehensive training and professional development opportunities
- Generous annual leave
- Occupational pension scheme
- Subsidised dining room
- Gym membership options (on and off-site)
- Your Rewards, giving you access to nationwide discounts and benefits
- Free parking on campus
- Access to a working farm and horticultural area
We are accessible by bus, by train via the East Grinstead branch of the Oxted Line and by car
About us
Epilepsy can be one of the most frightening and isolating conditions a child can experience. There’s a loss of all sense of safety – not knowing when and where their next seizure will happen, who’ll be there and whether they’ll be hurt.
We’ve been transforming the lives of children and young people with epilepsy for over 125 years.
We’ve led the way in an inclusive, progressive, and nurturing approach to the education and support of children and young people with epilepsy.
Today, more than ever, Young Epilepsy is dedicated to standing up, with and for, children and young people with epilepsy. We’re here for them. It’s our job to listen and work with them so they can fulfil their potential.
We campaign for children’s rights. We deliver health services and research that improve diagnosis and treatments. We support children and young people throughout school, college, and university. We provide information, friendly advice, and practical help for living everyday life. Together we create possible.
For further details of these and other vacancies, please visit our website:
No agencies please
Young Epilepsy strives to employ people that reflect the community it serves; therefore, applications from minority groups and people with disabilities are particularly welcomed.
Young Epilepsy is the operating name of the National Centre for Young People with Epilepsy. Registered Charity No: 311877 (England and Wales).
If you do not hear anything within two weeks of the closing date, please assume you have been unsuccessful.
Young Epilepsy is the operating name of the National Centre for Young People with Epilepsy. Registered Charity No: 311877 (England and Wales).
The client requests no contact from agencies or media sales.
The Supporter-led Fundraising (SLF) Department at Alzheimer’s Research UK (ARUK) is responsible for mass fundraising, enabling individuals, communities and companies to support ARUK through their own talents and passions. As well as driving registrations and income through third party, virtual and mass participation events and managing these relationships to maximise income.
The Online Fundraising Team is key to the success of SLF as they work across Regional, Sporting Events, Marketing and Corporate teams to drive a future focussed department, exploring new technologies, audiences and opportunities for ARUK, testing the potential of these and advising other teams on how to capitalise on these.
The role of Online Fundraising Manager will work with the Senior Central Fundraising Manager to identify the strategy for the team, lead fundraising campaigns, and develop new propositions and ways of working for the team, department and wider organisation. This role will line manage two Online Fundraising Team Officers and one Online Fundraising Executive to support SLF in delivering our strategy and meet our departmental annual income target.
You will work closely with the Marketing and Supporter Engagement Team, Regional Fundraising Team, Corporate Team, Celebrity Team and Digital Team to ensure we are identifying and partaking in the latest, most relevant and time-worthy online fundraising campaigns to ensure maximum income generation for SLF and Alzheimer’s Research UK.
This is a 12-month fixed term contract to cover a period of maternity leave.
Key Responsibilities:
Line Management
· Recruitment, induction, training and ongoing line management of the Online Fundraising Team (OFT); providing direction and support to drive their success to ensure a highly motivated team, equipped to deliver the operational plan and support in reaching SLF’s targets.
· Conduct monthly one-to-ones, quarterly reviews and annual appraisals to ensure high performance and development within the team.
· Responsible for workload distribution among the OFT, ensuring focus on income generation, community engagement and operational priorities.
· Support, encourage and motivate the OFT to hit financial and non-financial targets and to work collaboratively across SLF and the wider charity.
· Responsible for inputting and translating the Team Strategy, executing operational plans and for the operational performance of the team.
· Ensure OFT is fully trained and are competent representatives of ARUK.
Digital Fundraising & Online Communities
· Support and coach the team to generate fundraising through online communities, including Facebook challenges, cryptocurrencies, streaming channels and new tech. You will provide guidance on content, stewardship, and conversion.
· Lead the Facebook Challenge strategy and translate this for all stakeholders. Bringing all relevant teams together to ensure the Challenges are reaching the right audiences, supporters are stewarded appropriately, and the opportunities of these events are maximised.
· Responsibility for managing and delivering c£500k from Facebook challenges p.a
· Develop and oversee strategies for crypto and streaming fundraising, identifying opportunities within Web3 communities and streaming ecosystems.
· Ownership of relationship with external agencies, holding regular check ins and ensuring the skill levels across the team of third-party systems.
· Monitor trends, campaign performance, and supporter behaviour to inform strategy adjustments and post-event improvements.
· Build relationships with other third sector organisations to share ideas, successes and concerns to build robust fundraising challenges and develop direction for new opportunities.
· Lead the creation of a Streaming New Product Development pipeline to test innovative fundraising approaches with content creators and streaming communities.
· Ensure the team effectively engages online communities to amplify ARUK activity and maximises supporter participation.
· Work with internal teams to ensure consistent supporter engagement and stewardship across all online platforms.
New Audiences & Partnerships
· Lead and oversee the development of partnerships with crypto/blockchain companies, gaming developers, industry events, and other relevant networks to expand supporter reach.
· Maximise fundraising opportunities through third-party collaborations and emerging digital channels.
· Work closely with the Celebrity Team to identify potential content creator fundraisers and ensure they are stewarded appropriately.
· Responsible for developing Online Fundraising Corporate strategy, providing guidance to team for developing corporate pipeline, building partnerships and maximising relationships.
· Work with Digital team to identify new potential fundraising platforms and digital methods of fundraising.
Team Management
· Attend relevant sector-wide meetings to understand latest trends to inform strategy and direction of team.
· Undertake evaluation of income area, considering contribution, ROI and long-term potential.
· Stay abreast of competitor activity, particularly in designated areas, to inform strategy.
· Develop a full understanding of ARUK systems including data, finance and compliance in order to support the team in creating well informed processes and use of systems.
· Champion the Online Fundraising Team across SLF and ARUK, sharing knowledge and education teams on the opportunities available.
· Upskill the OFT and team development, with focus on corporate applications and content creator proposals.
· Upskill internal teams (e.g. fundraising, corporate, philanthropy) to embed cryptocurrency and digital fundraising into everyday supporter interactions.
What we are looking for:
· Relationship management experience
· Project management experience
· Experience in fundraising strategy development and delivery.
· Understanding of social media and online platforms
· Line management experience, particularly experience managing a team
· Proven track record of meeting or exceeding financial and non-financial targets.
· Good practice and understanding of GDPR and compliance.
· Experience in creating supporter journeys
· Adept at utilising data strategically for decision-making and achieving organisational goals and using analytics to identify trends and optimise donor engagement.
· Strong financial management and budgeting skills.
· Excellent communication skills, both verbal and written
· Ability to manage a busy and varied workload
· Excellent organisational skills
· Great attention to detail
· A positive and contagious enthusiasm to learn and spot potential
· Skilled at building excellent relationships with internal and external stakeholders.
· An approachable team player who is always seeking opportunities for collaboration
· Effective account, people and performance management skills
· Flexibility to work unsociable hours
Additional Information:
Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.
Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the office for various meetings/events.
Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD.
Salary: Circa £43,000 per annum, plus benefits
Please download the Vacancy Pack on our website for more information.
The closing date for applications is the 7th December 2025, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.
We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented. Any offer of employment is however subject to you having the right to work in the UK.
As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. While we strive to anonymise your CV where possible, there are certain sections, such as the application question, that cannot be fully anonymised. We kindly ask that you remove any personal information, including your name, when answering the application question. The hiring panel will not have access to your personal details, such as your name and address, until you are invited for an interview. Should you require any adjustments at either the application or interview stage, please contact us via our website.
How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.
About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope.
There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer’s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure.
In 2024, we were incredibly proud to be awarded a 3-star accreditation by Best Companies which recognises ‘World Class’ levels of workplace engagement. This is the second consecutive time; we have been awarded a Best Companies 3-star accreditation.
We were also listed in the prestigious Best Companies lists:
· 18th in the 100 Best Large Companies to Work For in the UK.
· 10th in the 50 Best Companies to Work For in the East of England.
· 2nd in the 30 Best Companies to Work For in the Charity Sector.
ARUK really does look after its people, where you will be able to add value and make a difference.
To view further details about working for us and the benefits we offer, please visit Alzheimer’s Research UK
The client requests no contact from agencies or media sales.
We’re Hiring: Mass Participation Events Manager
UK (Remote) | Full-time | £35,000
Closing date: 9am Monday 1 December 2025
Cerebra is the national charity dedicated to improving the lives of children with neurological conditions and their families. We provide vital research, support, and practical solutions that empower families facing complex challenges.
With an annual income of £3 million, we have ambitious plans to double our income by 2027, ensuring we can extend our impact, reach more families, and drive real change. To achieve this, we are investing in fundraising innovation, income generating ventures, and strategic partnerships, alongside enhancing our brand to increase our national recognition.
Our work is underpinned by our values ensuring that everything we do aligns with our mission to create a better world for children with neurological conditions.
Job Title:
Mass Participation Events Manager
Department/Responsibility for:
Mass participation events and schools fundraising programmes
Gross income budget of £295k for 2026
Recruitment and line management of further members of the team
Reports To:
Corporate & Philanthropy Manager
Purpose of the Role:
This is an exciting opportunity to join an evolving and growing fundraising team with a new, ambitious strategy for income generation that the whole charity, senior management and Trustees are right behind.
The role itself is new as Cerebra looks to invest in and significantly grow and develop a new mass participation events programme (which includes schools fundraising products). You’ll work closely with the Director of Fundraising, Marketing and Communications who has a strong background in events and community fundraising.
You will lead the development of virtual/digital fundraising events, challenge/3rd party events, in-person owned events, DIY events and our relationships with schools. In time, you will build and foster relationships with other community organisations. You will be responsible for growing the team as the programme expands. Innovation and product development are key areas of work.
You will play key role in the Fundraising Marketing & Communications directorate and developing our fundraising, audience and supporter engagement strategy.
This is a challenging but well-supported role, where you can make a large, career-defining impact on Cerebra and the children and families that we serve.
Overall budgetary responsibility is approximately £295k of income for 2026, with considerable scope and ambition for improvement.
Key Areas of Responsibility:
1. New events programme
- Develop a multi-year events programme incorporating virtual/digital events, challenge/3rd party events, in-person own events and DIY.
- Project manage the delivery of the events in the programme to raise £295k in 2026.
- Develop multi-channel marketing plans for recruitment, focusing on key audiences.
- Develop multi-channel supporter journeys and top-class supporter experience to deepen engagement and increase income.
- Monitor, evaluate and report on income, expenditure, and supporter acquisition across the events programme and make decisions about where to invest time and resources, accordingly.
- Develop necessary assets, such as fundraising packs. Digital platforms, digital rewards and supporter groups.
- Work with the Corporate & Philanthropy Manager to offer events fundraising to corporate partners.
2. Innovation and product development
- Use data and insights to understand audiences and to innovate and develop new events from prototype and MVP onwards.
- Proactively research and identify opportunities to grow the portfolio, monitoring the market and sector trends and how they could be implemented at Cerebra.
- Constantly seek to iterate and improve events in all areas including marketing, supporter experience, delivery and fundraising.
- Create business cases and plans for each new event.
- Own and grow Cerebra’s own mass participation flagship event “Relay Your Way”.
3. Schools and community groups
- Develop a plan and products to engage schools with Cerebra fundraising.
- Work with the Marketing & Communications team to develop materials to support schools fundraising.
- Work with the Marketing & Communications and Contact Centre teams to recruit schools to take part in fundraising for Cerebra.
- Monitor and evaluate to scale successful schools fundraising products.
- Take learnings from schools fundraising to apply to other groups and organisations.
4. Culture & relationships
- Work to continue the development of a strong, person-centred, empathetic, supportive and inclusive culture at Cerebra.
- Build on excellent relationships between different teams and directorates for each teams’s and Cerebra’s overall strategic goals and objectives.
- Collaborate across departments to align partner activity with service delivery and communications.
- Contribute to strategic, organisational and cultural development.
- Champion innovation, growth mindset and learning from failure.
- Manage relationships with external stakeholders, partners and suppliers to ensure the best outcomes for Cerebra.
5. Budgeting, monitoring and forecasting
- Working with the team and Director of Fundraising, Marketing and Communications to set income and expenditure budgets for Events and Community.
- Monitoring and reporting on income and expenditure and KPIs throughout the year.
- Providing quarterly income and expenditure re-forecasts.
- Ensuring all relevant information is recorded in line with charity, fundraising and data legislation and best practice.
6. Line Management
- Carry out recruitment within the team in line with Cerebra’s practices and values.
- Provide effective, remote line management, support and performance management to direct reports to help them maximise their potential and effectiveness.
- Provide practical and person-centred coaching support to direct reports.
- Ensure there is a continual focus on learning and development and wellbeing.
We offer a competitive salary and excellent benefits, including 29 days holiday (plus bank holidays), pension match up to 6%, £300 home-working allowance, company sick pay, organisational membership of Fundraising Everywhere learning and development platform and the opportunity to work for a cause that truly matters.
To apply, send your CV and a short cover letter (max 800 words) outlining why you’re a great fit.
Interviews:
- Online (Teams): Week commencing 8th December 2025
Join us in creating a better world for children with neurological conditions. Let’s do something extraordinary—together.
We are an equal opportunities employer. If there is anything you need to support you to take part in an interview please let us know.
In line with our commitment to safeguarding, a full DBS check will be required of the successful candidate.
The client requests no contact from agencies or media sales.
Research Programmes Manager – FTC
We have established a number of high-profile strategic initiatives to help us advance our work towards a cure, such as the Drug Discovery Alliance and Brains for Dementia Research. We now have an exciting opportunity for a Research Programme Manager to support the first year of our newest initiative, the Dementia Frontiers Fund. Launched in partnership with Gates Ventures, this bold, ambitious global initiative is empowering researchers to tackle the most urgent and complex questions in dementia. Where required, the successful candidate will also support the ongoing delivery of our other major initiatives, working collaboratively across the organisation to maximise their impact both internally and externally.
This role sits within the Strategic Programmes team in the Research Directorate, an ambitious, supportive and friendly team that funds the best research to transform the lives of people affected by all forms of dementia. We’re looking for someone with strong programme management experience, a good eye for detail and who is excited by the opportunities in the dementia research landscape.
This is a 12- month Fixed Term Contract.
Key Responsibilities:
Support the delivery of the Dementia Frontiers Fund in close collaboration with another Research Programme Manager:
· Oversee the establishment of project teams, tracking progress against milestones and KPIs, managing risks and keeping partners updated
· Ensure finances are effectively managed, working with the Research Funding and Finance teams
· Build and maintain strong relationships with partners and stakeholders involved with the initiatives to maximise their success
· Implement robust and proportionate review processes
· Lead the preparation of papers and briefings for meetings
Collaborate across teams to deliver and enhance strategic initiatives:
· Provide programme management support to the wider Strategic Programmes team on other strategic initiatives as required
· Work closely with the Research Funding team to ensure review processes are proportionate and aligned with funding mechanisms
· Support the implementation of strategic initiatives within the new Grant Management System, including the setup of grants and associated review processes
· Work closely with the Research Involvement Manager to embed lived experience into programme delivery and review
Strengthen relationships within the dementia research community
· Work with the Senior Research Manager and Partnerships Manager to identify and support strategic partnerships that complement programme goals, including providing programme information, sharing progress updates, and contributing to setup and ongoing engagement
· Attend meetings and events to build relationships and promote our strategic programmes
· Support the Research Leadership team to enhance ARUK’s external profile through active participation in meetings and collaborations with key stakeholders
What we are looking for:
· First degree (or equivalent) in relevant biomedical science.
· Proven experience managing large programmes of work, preferably in the healthcare, research or charity sector.
· Strong project management skills, with experience managing multiple priorities, overseeing budgets and identifying risks.
· Ability to collaborate effectively with stakeholder groups and third-party suppliers and build strong, effective and productive relationships.
· Experience defining programme requirements and using data and metrics to determine improvements.
· Commitment to ARUK’s vision, mission and values.
· Good analytical skills demonstrated by a structured and methodical approach.
· Excellent eye for detail with a focus on continuous improvement.
· Strong communication skills both oral and written with the ability to convey complex information to diverse audiences.
· Excellent time management skills and ability to multi-task, prioritise competing demands.
· Demonstrated stakeholder management (internal & external), and problem-solving skills.
· Ability to manage a varied workload and prioritise tasks, work under pressure and meet deadlines.
· Ability to use own initiative, with a proactive and problem-solving attitude.
· Willingness to travel, including occasional overnight travel.
Additional Information:
Ways of working:
Agile - As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.
Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the office for various meetings/events.
Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD.
Salary: Circa £44,000 per annum, plus benefits
Please download the Vacancy Pack on our website for more information.
The closing date for applications is the 7th December 2025, with interviews being arranged once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.
The client requests no contact from agencies or media sales.
LifeSkills Coordinator
Service: LifeSkills
Location: The role is home based with LifeSkills delivery in person in the region of East Yorkshire (i.e., with delivery in areas such as, but not exclusive to, Sheffield, Doncaster and Leeds)
Hours: 15 hours per week (part-time)
Salary: £28,884 - £31,698 FTE per annum (£11,709.73 - £12,850.54 per annum for part-time, 15 hours per week)
Contract type: Temporary (Until 31st March 2026)
Family Action & the Role’s Impact:
At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.
We see first-hand the power of family to shape lives, for better or worse, so we speak up for the
importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.
The LifeSkills programme offers groups of families the chance to come together to a trusted venue such as a children’s centre or community setting. As well as offering opportunities for families to spend quality time together and have access to healthy food, these sessions offer LifeSkills workshops for parents and carers to build their confidence, social networks, financial and employability skills. Examples include but are not limited to overcoming setbacks, managing debt, boosting confidence to return to work, CV writing, interview skills. The aims of the LifeSkills programme are to support participants to increase their confidence and 21st century skills, move closer to training/volunteering/employment, improve their social networks, and grow their confidence to provide low cost and nutritious meals.
Main Responsibilities:
The role involves delivering LifeSkills sessions to groups of families in South West Yorkshire. The postholder will also be the main point of contact for delivery partners hosting programmes (e.g., small charities, schools) and staff and volunteers delivering sessions and be expected to respond promptly to a wide range of queries and requests for support. Examples might include, for instance, devising LifeSkills programmes for different cohorts, presenting to potential partners, devising risk assessments, recording data, and visiting and providing guidance and support for staff and volunteers delivering sessions in venues across the area.
Main Requirements (for details check the job description and person specification):
- To be the main point of contact for delivery partners (as well as for fundraising / marketing staff), for a portfolio of LifeSkills programmes, and respond promptly to queries and concerns.
- To support delivery of LifeSkills sessions (e.g. take bookings, develop PowerPoint slides) as well as planning and delivering own LifeSkills programmes.
- Appointments are subject to satisfactory Safer Recruitment checks, including a Disclosure and Barring Service (DBS) check where appropriate to the role
Benefits:
- an annual paid leave entitlement that commences at 25 working days pro rata, rising each April by one day, subject to a maximum of 30 working days plus bank holidays (pro-rata for part-time)
- up to 6% matched-pension contributions
- enhanced paid sick leave and paid family leave provisions
- eye care and winter flu jabs vouchers
- cycle to work scheme
- investing in your professional development with ongoing quality training and career development opportunities
We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.
To Apply:
· Follow the link to our website and click the ‘Apply’ link below the advert and fill out our digital application form
· Closing Date: Sunday 25th November 2025 at 11.59pm
Interviews are scheduled to take place start of December.
Appointments are subject to satisfactory Safer Recruitment checks, including a Disclosure and Barring Service (DBS) check where appropriate to the role.
*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.
Our commitment to Equality, Diversity & Inclusion:
We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community / particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support.
All candidates with a disability are welcome to apply under the Disability Confident Scheme and request priority consideration for an interview, provided they meet the essential criteria for the role.
To help remove financial barriers to working with us, we will reimburse travel costs if you are invited to attend an interview in person.
*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.
Family Action is an award-winning national charity working from the heart of local communities across England and Wales.



The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
We are seeking an experienced and dynamic Fundraising Officer to join the fundraising team at the Batten Disease Family Association CIO (BDFA).
The BDFA, founded in 1998 is the only patient organisation in the UK for families affected by Batten disease, a rare and terminal neurodegenerative condition that affects children and young adults. The BDFA offers informed guidance and support to families and the professionals who work with them, as well as actively raising awareness, and promoting research into the management of Batten disease to improve patient care pathways and ultimately find a cure.
This is an exciting time to join the charity, which has grown to offer additional support services for families affected by Batten disease and to implementing a long-term strategy to develop its advocacy, education and research capabilities. Come and join our supportive team as we continue to build and develop the organisation and strengthen our financial resilience.
We’re looking for an individual who has some experience in fundraising, particularly leading on all aspects of community fundraising, developing and nurturing relationships with volunteer fundraising groups and individual supporters. The successful candidate will work under the guidance of our CEO to develop community fundraising maximising the funds raised by volunteer fundraisers and developing supporter engagement. The successful candidate will also work alongside our Trusts and Foundations Fundraising Officer to support our Trusts and Foundations income generation.
The Ideal Candidate for this role will have:
- Experience in all aspects of community fundraising including events, assisting fundraisers to develop imaginative fundraising ideas and inspiring new supporters to raise funds whilst maintaining relationships with existing supporters
- Experience in building and sustaining long-term relationships with fundraising groups and individual supporters
- Experience in managing effective and creative fundraising communications on social media and the website
- Ability to contribute to the overall Trusts and Foundations income stream, including proactively researching and identifying grant funding opportunities
- Ability to lead on creative fundraising campaigns around key events such as Batten disease awareness day and Christmas
This job requires a motivated individual who has a passion for all those within our Batten community and a strong desire to support the development and financial growth of the BDFA. The role is full time (35 hours per week) and is home based with occasional travel around the UK to meet donors and support fundraising events.
The BDFA recognises the positive value of diversity and is committed to creating a diverse and inclusive team. We encourage applications from all suitably qualified or experienced individuals, regardless of their race, gender, biological sex, disability, religion/belief, sexual orientation or age.
Salary £27k - £34k PA dependent on experience
Upload a CV and covering letter to apply
Apply by: Monday 15th December
Interviews for this role will take place on Monday 22nd December
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Mary’s Meals is a global movement supported by people from all walks of life and we are focused on one goal – that every child receives a nutritious daily meal in a place of education. We offer more than just a career, we offer the opportunity to support our global movement in a dynamic and inclusive environment with a real focus on personal development.
We are delighted to be recruiting for a Supporter Marketing Manager. The Supporter Marketing Manager works side-by-side with colleagues from the Media and Content, and wider Marketing team, ensuring a joined-up approach to all communications activities, through the integration of strong storytelling, marketing expertise and supporter engagement.
We have a remote-first approach to work and are happy for you to work remotely and flexibly, in a way that best supports your work-life balance. We also have an office near Glasgow city centre for those who live nearby and would like to work from here occasionally or on a regular basis.
Key responsibilities include:
- Ensure Mary’s Meals’ mission remains central to all Supporter Marketing work.
- Develop and implement Mary’s Meals’ Supporter Marketing strategy in the UK, with a core emphasis on KPIs linked to supporter income and retention.
- Work side-by-side with other Communications colleagues to ensure an integrated and joined-up approach to supporter retention and ensure branding, messaging and style is consistent.
- Collaborate with Supporter Engagement colleagues to build data-led supporter journeys tailored by donor type, channel, and behaviour – inspiring greater numbers of supporters to engage deeply with our mission.
- Manage the growth of our email marketing activity, including producing and sending email campaigns via Dotdigital.
- Manage the development of our direct mail programme in line with our ambitions for growth, including production of mail packs.
- Implement a programme of testing, learning, and innovation to ensure continued relevance and sector-leading performance in Supporter Marketing.
- Oversee the sourcing of content for Supporter Marketing activities, including freelance copywriting and design, and stories, design and copywriting from the Content team.
- Effectively segment key communications using audience and data insights.
- Evaluate and measure the success of Supporter Marketing activities through ongoing analysis and reporting, ensuring our work is driving greater support with existing audiences.
- Develop ongoing expertise by tracking and analysing relevant data (internally and externally), to identify key trends, opportunities and areas for development within the Supporter Marketing space.
- Maximise the impact of digital technologies including Dotdigital, working alongside colleagues in Data Insights and Operations to ensure success.
About you:
- Marketing manager with a proven track record in inspiring support through Individual Giving or Direct Marketing programmes.
- Experience in building tailored journeys for key audiences utilising data and audience insights.
- Experience of working with email CRM software (Dotdigital or similar).
- Experience of working with copywriters and designers.
- Evidence of delivering marketing across direct mail, and email, including production of mail packs and email campaigns.
- Evidence of delivering innovative ideas, with a passion for keeping abreast of marketing trends and opportunities.
- Evidence of working with printers and suppliers to manage print production to deadline, including taking a resourceful approach to ensure materials are produced cost effectively.
- Evidence of successfully implementing test and learn programmes.
- Skilled in managing data lists and segmentation rules for complex communication strategies.
- Able to develop creative and engaging ideas from the conceptual stage to evaluation.
- Proven ability to manage, develop and empower diverse teams
- Skilled at building internal relationships, working with colleagues across multiple teams and priority areas.
- Passionate about marketing that drives engagement and growth.
- Excellent organisational, time and project management skills, accuracy and attention to detail.
Please see the recruitment pack on our website by following the Charity Job instructions.
Closing date for applications is Sunday, 23 November. Interviews will be arranged on an ongoing basis.
International Aid for the Protection & Welfare of Animals (IAPWA) is a UK-registered animal welfare charity dedicated to creating a better future for animals in need. Through our global projects and partnerships, we’ve supported more than 55,000 animals so far, and we’re now looking for a Challenge Events Manager to help us grow this impact even further.
As our Challenge Events Manager, you’ll lead, grow and deliver a programme of UK and overseas challenge events that inspire supporters and generate vital income for IAPWA.
Key Responsibilities
Event Planning & Delivery
- Develop and manage an annual portfolio of owned, third-party and virtual challenge events
- Lead on budgets, timelines, risk assessments and operational plans
- Coordinate logistics with event partners, suppliers and internal teams
- Ensure all events meet compliance, safeguarding and health & safety standards
Participant Recruitment & Stewardship
- Deliver marketing and recruitment strategies to drive sign-ups
- Manage the full supporter journey, from registration through to post-event stewardship
- Provide outstanding supporter care that boosts satisfaction and retention
- Monitor and support participants’ fundraising progress
Income Generation & Financial Management
- Set and manage income and expenditure budgets
- Track financial performance and report against KPIs
- Identify opportunities to maximise net income and diversify the event portfolio
Marketing & Communications
- Create compelling promotional campaigns
- Develop engaging content for digital channels, email journeys and printed materials
- Ensure consistent branding and messaging across all communications
Partnerships & Stakeholder Management
- Build strong relationships with event organisers, corporate partners, suppliers and ambassadors
- Negotiate contracts to secure best value
- Represent IAPWA at events, expos and community gatherings
Data, Insights & Reporting
- Maintain accurate event and participant data within our CRM
- Analyse trends to improve future events
- Produce clear reports for senior management and trustees
Team Leadership
- Line manage a small team of volunteer Adventure Coordinators
- Provide coaching, development and performance management
- Foster a collaborative, supportive team culture
- Develop the team in line with the growing Adventures for Animals initiative
Experience & Skills
Essential
- Proven experience delivering successful challenge or mass-participation events
- Strong project management skills and ability to manage multiple events
- Experience in digital marketing and supporter acquisition
- Excellent interpersonal and supporter care skills
- Experience using CRM and fundraising platforms (e.g. Enthuse, JustGiving)
- Ability to work flexibly, including occasional weekends/evenings
- Strong written and verbal communication skills
- Confident budget management
- Creative, proactive problem-solver
Desirable
- Experience within the charity sector
- Understanding of fundraising regulations, GDPR, and health & safety
Further Information
How to Apply: Please send a CV and covering letter via the CharityJob portal
Closing Date: 30th November 2025
Interview Process: Interviews will be held between 8th-19th December 2025
IAPWA (International Aid for the Protection & Welfare of Animals) is a UK registered charity dedicated to creating a better future for animals in need
The client requests no contact from agencies or media sales.
Social Sync is a UK-based tech for good company revolutionising the way charities and nonprofits fundraise and engage with their audiences. Via their Social Sync platform, which works across Facebook, JustGiving, GoFundMe and branded pages, as well as WhatsApp and SMS, the organisation powers behavioural, omni-channel journeys that react in real time to supporter actions. This unique insight enables charities to raise more, engage more deeply, and unlock the full potential of their supporters.
Real pioneers within the space, Charity People is delighted to be partnering with the organisation as they continue to grow, and is leading the charge to recruit a Digital Supporter Journey Manager to join the team.
Contract: Full time, permanent role
Salary: £40,000 to £45,000 per annum
Location: All Social Sync staff work remotely and this is a home-based role
Closing date for applications: 9am on Monday 1st December
Interviews: first stage interviews will be held week commencing the 8th December with second round held week commencing 15th December. Both interview stages will be held remotely.
As Digital Supporter Journey Manager you will have strategic ownership of supporter journeys delivered by Social Sync's managed service clients; designing journeys that convert, retain and inspire supporters across channels including WhatsApp, Messenger, Email, SMS and Instagram DMs. You will also champion Social Sync's sector leadership in WhatsApp journeys - developing best practice, showcasing impact, and shaping how charities use conversational messaging to drive fundraising success.
Your core remit will include:
- Owning and overseeing the implementation of omni-channel supporter journeys
- Leading on the design and testing of journeys to improve campaign outcomes through better supporter engagement
- Working closely with key internal stakeholders internally to ensure journeys are integrated into wider campaign strategies
- Provide analysis and reporting on supporter journeys, sharing insights with clients and internal teams to inform future activity
We're keen to speak to candidates who combine behavioural insight, campaign expertise and technical know-how, and would love to hear from anyone with the following key skills and experience:
- Proven experience in supporter journey design and implementation for fundraising campaigns, with a passion for testing new innovative channels and approaches
- Strong knowledge of digital communication channels and techniques to drive supporter engagement and fundraising performance.
- Experience of working with CRM, marketing automation, or journey-building platforms.
- Analytical skills with the ability to interpret performance data and use insights to drive improvements.
- Ability to balance strategic thinking with hands-on delivery in a fast-paced environment.
- Knowledge of fundraising regulations, data protection, and relevant UK marketing standards.
If you're interested in hearing more about this opportunity, please send your CV to Alice at Charity People in the first instance.
Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
The Senior Policy and Public Affairs Manager will play a key role in positioning Action for pulmonary Fibrosis as the leading voice in improving PF care. The postholder will take a leadership role within the Policy and Public Affairs team, providing strategic direction on our key policy priorities. Working with the Director of Policy, Research and Involvement, you will lead the development and implementation of policy initiatives that align with the organisation’s strategic priorities including OneVoiceILD, our movement to bring transformational systems change to how NHS services are delivered across the UK.
This is a highly visible position, working in collaboration with healthcare and allied health professionals, commissioners, researchers, voluntary sector partners and within the wider respiratory community. As a member of APF’s Organisation Leadership Group, the PPA Manager will collaborate to drive operational delivery of strategic priorities, coordinating cross-team activity, support organisational communication and culture, and review risks, procedures and operational performance.
Key Areas of the Role:
OneVoiceILD: Lead an effective OneVoiceILD movement, our vehicle for transformational systems change in the NHS.
Policy: Provide leadership on our policy priorities across all four nations of the UK.
Public affairs and influencing: Lead a strong programme that brings our policy and influencing priorities to life through targeted engagement with key stakeholders.
Action for Pulmonary Fibrosis (APF) is a national charity dedicated to improving the lives of individuals and families affected by pulmonary fibrosis.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Purpose
We’re looking for a talented and motivated Communications and Engagement Officer who can effectively convey the life-changing impact of our work, motivate our community to volunteer, donate and fundraise to support our work, and ensure that the information and educational resources we provide reach those who need them most.
Key Responsibilities
Communications:
· Act as the first point of contact for IPWSO’s public email address and social media channels and ensure timely and appropriate replies.
· Manage IPWSO’s social media channels, creating original and engaging content and posts, and actively engaging with our audiences.
· Manage Google Ad Grant campaigns with an emphasis on growing our supporter base and increasing individual giving.
· Keep up to date with emerging trends in digital communications and social media and recommend potential new channels for fundraising and audience engagement.
· Support the development of videos for IPWSO, in cooperation with IPWSO’s Project Manager and other colleagues. The type of work to be undertaken includes providing support for content development, speaker recruitment, filming and editing, as well as helping source external agencies as needed.
· Maintain and develop the IPWSO website ensuring its security and that it functions both as an effective supporter acquisition tool and a means by which people can easily access information about PWS.
· Produce compelling newsletters and an Annual Report.
· Support the review and update of IPWSO’s Communications Strategy in line with its Strategic Plan.
· Uphold and showcase the IPWSO mission and brand.
· Help oversee the production and design of a range of educational resources for families and professionals.
· Oversee copywriting and proofreading within IPWSO.
· Support IPWSO’s members and liaise with its stakeholders internationally in support of our shared goals.
Engagement:
· Provide support for online events programmes, in cooperation with IPWSO’s Project Manager and the Online Events Committee. The type of support to be provided includes hosting Zoom sessions, supporting speakers, follow up administration including evaluations.
· Support IPWSO’s Famcare Board by facilitating their online meetings and assisting with their online events.
· Work with the Project and Operations Manager to provide membership support, liaising with IPWSO’s member organisations as needed.
· Proactively engage with member associations to promote IPWSO and also to understand their needs and how IPWSO can be of help.
· Work with the Project and Operations Manager on our Educational Outreach programmes. Work will include liaising with event organisers with regards to IPWSO’s booths at different conferences, ensuring follow up as needed (including help with preparation of PowerPoint slides), engagement follow up including data entry to update our database (Donorfy).
How to Apply
Review the full job outline/ad and apply on the Charity Job website by submitting a copy of your CV with a covering letter of no more than two pages of A4, describing how you meet the requirements of the role and the criteria outlined in the person specification.
We will be reviewing applications and interviewing applicants on a rolling basis. We encourage you to apply early, as the advertisement may close before the date specified below if a suitable candidate is found.
The closing date for the receipt of applications is November 30th at 5pm UK time. The start date envisaged for the Communications & Engagement Officer is 5th January 2026.
The client requests no contact from agencies or media sales.
We are looking for a dynamic and empathetic Member Engagement Manager to join our team. This will be a key role in building strong relationships with our members and driving long term engagement.
The British Association for Behavioural & Cognitive Psychotherapies (BABCP) is the lead organisation for Cognitive Behavioural Therapy (CBT) in the UK and Ireland.
We are a growing organisation which aims to improve the mental health of people across the United Kingdom and the Republic of Ireland, through furthering research and good practice in CBT and related professions.
We have more than 25,000 members across the UK, Ireland and overseas, and a growing staff team, who work remotely. Our members are part of geographical branches and Special Interests groups. A key part of the Member Engagement Manager role will be to build and support a framework for this network and the individuals who make it up.
Ideally, we need someone who is a strong communicator with excellent relationship building skills, who will manage initiatives to listen to our members, create meaningful connection and ensure members feel valued.
The role will be home-based, with requirements to travel to meetings across the UK and Republic of Ireland to support the work of the branches and sigs as well as attendance at twice yearly staff meetings
What we offer
- A supportive an inclusive team environment
- Flexible working
- A generous annual leave allowance of 30 days plus bank holidays
- Employee Assistance Scheme
How to apply
Send an up-to-date CV with a covering letter of no more than two pages no later than 28th November 2025. Interviews will be held on 12th December 2025
The covering letter should set out how you meet each of the criteria from the person specification that are marked with “Application”.
The client requests no contact from agencies or media sales.
About the role
We are recruiting for a Head of Supporter Experience and Optimisation to join on a permanent contract. This is newly created role and will be home-based, working full-time, 35 hours per week, with occasional travel required for team and stakeholder meetings and events.
The last few years have seen unprecedented growth in the public profile of dementia, driven in part by the growing size, impact and ambition of Alzheimer’s Society - the UK’s leading dementia charity. We now need to ensure that everyone who needs dementia support today can access it, while improving our ability to attract, engage and retain the donors, volunteers and campaigners who so generously give money, time and voice to deliver enduring change.
As Head of Supporter Experience and Optimisation you will lead the strategic alignment and continuous improvement of how we deliver for our supporters (donors, campaigners, volunteers), transforming how we work across the Income and Engagement directorate. You will bring together our critical enabling functions focused on performance, planning and reporting; supporter experience delivery and improvement; administration and people development. We are looking for you to drive a joined-up approach to transformation that enhances both internal effectiveness and external impact.
You’ll champion a seamless, meaningful supporter journey, ensuring every interaction reflects our values and strengthens engagement, with a clear focus on improving the end-to-end supporter experience. You’ll embed a culture of insight-led decision making, collaboration, accountability, operational excellence and learning, ensuring our people are empowered to thrive and deliver their best to help end the devastation of dementia.
At all times, you’ll act as a passionate, articulate champion of the importance of our supporter’s experience. You will be a key stakeholder and build strong relationships across the Society, ensuring processes, systems and tools are developed with the ultimate goal of always improving the experience of all our supporters.
We have provisionally scheduled the first stage of interviews for this role to take place on Thursday 11th and Friday 12th December.
There will be a Q&A webinar for this role taking place on 18th November 4pm - 5pm where you will be able to anonymously ask questions about the role and team. To request an invitation to the webinar, please email [email protected]
About you
We are looking for a dynamic leader with exceptional people skills and a proven ability to inspire, motivate, and develop high performing teams.
Joining us, you’ll have experience in developing and implementing strategies spanning a variety of functions with variable short and long-term goals. You’ll have a deep understanding of the drivers behind supporter / customer loyalty to an organisation or cause with experience using data, insight, and experimentation to test and refine supporter / customer experiences.
Crucially, you’ll be able to adopt a holistic and collaborative approach, and you’ll have the project management and planning experience required to drive change, optimise processes and assess their impact across our directorate. You’ll embody our value of being ‘determined to make a difference’ with a proactive, adaptable and pragmatic, solutions-focused approach to making improvements. You’ll be able to build positive relationships, influence key stakeholders and use your communication and leadership skills to manage and motivate cross-functional teams.
You don’t need to have a background in the charity sector, and you may or may not have a connection to dementia. We welcome applications from anyone who feels they have relevant, transferrable skills that will enable you to succeed in this role. We hope the Society’s purpose and ambition resonates with you, and you’ll be motivated to help develop and optimise our processes and systems to ensure a brilliant experience for all our supporters.
What you’ll focus on:
- Developing and delivering a transformation roadmap for the Income and Engagement directorate that aligns with directorate and Society priorities, with a clear focus on improving all touch points of a supporter experience.
- Championing a supporter-first mindset across all teams, ensuring that every process and interaction is designed to enhance supporter satisfaction and loyalty.
- Using insight and feedback to identify opportunities for continuous improvement and innovation, driving a culture of marginal gains and agility across Income and Engagement.
- Overseeing the ongoing development, improvement and implementation of robust performance frameworks, enabling clear planning, tracking, and reporting of impact of activity across Income and Engagement.
- Building and fostering strong relationships across the Society to ensure alignment and buy-in for transformation initiatives that improve the supporters experience and our operational excellence.
- Fostering a collaborative, inclusive, and high-performing team culture that supports innovation and growth.
About Alzheimer's Society - who are we and what’s our mission?
Dementia is the UK’s biggest killer. One in three people born in the UK today will develop dementia in their lifetime.
At Alzheimer’s Society, we’re the UK’s leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding ground-breaking research and campaigning to make dementia the priority it should be.
Together with our supporters, we’re working towards a world where dementia no longer devastates lives. Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for.
Our commitment to Equity, Diversity, Inclusion & Belonging
We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as part of a minority ethnic background, as these groups are currently under-represented at Alzheimer's Society.
Our hiring process
We want you to bring your whole self to the process. Applications are anonymised until interview stage, and we’re happy to support any adjustments. Share your feedback via our candidate survey when applying to help us improve. We may close early if we receive high interest (with 48 hours’ notice). Some roles may require a DBS check as part of our safer recruitment commitment. Thinking about using AI during the recruitment process? we know this can be helpful in many ways but remember to include your personal and authentic self too. Your voice and experience are what really set you apart.
Giving back to you
At Alzheimer’s Society, we value our people and take a total reward approach to pay and benefits. You’ll enjoy a generous double-matched pension scheme, 27 days’ annual leave (plus bank holidays and wellbeing days), and access to a free Health Shield Cash Plan, 24/7 EAP, Thrive mental wellbeing support, and virtual GP services. Our Society Plus platform offers exclusive discounts, wellbeing resources, and recognition schemes, while our flexible working, family-friendly policies, and life assurance provide peace of mind and work/life balance. We also offer a free Will-writing service and long service awards to recognise your ongoing commitment.

