Supporter experience officer jobs

Type: Permanent, Full-time, 35 hours per week

Location: London, United Kingdom (Hybrid)

About MAP

Medical Aid for Palestinians (MAP) works for the health and dignity of Palestinians living under occupation and as refugees. For more than 40 years, we have been delivering essential health and medical care to those most affected by conflict, displacement and occupation in the occupied Palestinian territory (oPt) and Lebanon.

We are now responding to the largest emergency in our history. Over the last two years, tens of thousands of new supporters have joined MAP. We work to raise Palestinian voices and work to secure their rights to health and dignity.

About the role

This is an exciting opportunity for somebody passionate about MAP’s work with a keen eye for detail, looking to enhance their data processing skills, to play a key role in maintaining MAP’s Dynamics 365 CRM system through a period of significant development. With Dynamics 365 introduced in 2024, the Supporter Database Officer will support the Charity with vital data imports. The postholder will work with a wide variety of data types with varied requirements including, but not limited to individuals, corporates, trusts, foundations, volunteers, campaigners, institutional donors, community groups, and challenge event participants. To enable this, they will work closely with the Supporter Care Team, Finance Team, wider Fundraising team and other internal stakeholders at MAP.

The management of financial data will feature prominently in the day-to-day responsibilities of the potholder. Collaborating with MAP’s Finance team, third party payment providers and external suppliers, the postholder will support the secure and efficient processing of payments data. The postholder is responsible for supporting complex data imports, applying accurate coding, and supporting financial reconciliation to monthly deadlines.

The Supporter Database Officer will work closely alongside the Senior Supporter Database Officer and Supporter Database Manager. In addition, they will support the work of the Performance & Insights team within the Fundraising team and the technical CRM lead in the Technology team.

Key Responsibilities

The Supporter Database Officer is responsible for supporting the effective operation of MAP’s Dynamics 365 CRM system, with a particular focus on data imports, income processing and data quality. The role involves carrying out regular and complex data imports from payment providers, response handling agencies and internal teams, ensuring secure data handling and adherence to established processes. The postholder supports ongoing improvements to import procedures and contributes to maintaining clear documentation.

A significant part of the role involves supporting accurate and timely income processing. Working closely with the Finance team, the postholder applies correct coding to income, assists with daily and monthly reconciliation processes, investigates discrepancies across systems and helps maintain appropriate audit trails and financial controls.

The role also supports CRM development and system enhancements by working with colleagues across Fundraising to understand requirements and assisting with testing new functionality or third-party integrations. The postholder ensures compliance with MAP’s data protection policies, maintains accurate consent and suppression records, and escalates any data quality or compliance concerns as needed.

In addition, the Supporter Database Officer responds to data queries from internal stakeholders, supports reporting and data selection requests, contributes to user documentation and training, and deputises for the Senior Supporter Database Officer when required.

About You

You will have experience working with CRM systems or large datasets and an understanding of data import processes. You will possess strong Excel skills and be willing to develop your technical knowledge further, including SQL. Experience supporting income processing and financial reconciliation is desirable, alongside an understanding of CRM system design principles.

You will demonstrate excellent attention to detail, strong analytical and problem-solving skills, and the ability to investigate and resolve data discrepancies. You will be organised, adaptable and able to meet deadlines in a fast-paced environment, with strong communication and teamwork skills.

An awareness of GDPR, fundraising regulations and financial controls is essential. Experience within a charity CRM environment, supporting fundraising communications or working with supporter data, as well as familiarity with SQL or data visualisation tools such as Power BI, would be advantageous.

RECRUITMENT PROCESS

Interviews will take place on Microsoft Teams. 

 How to Apply

Please submit your CV on our career site before the deadline of 12:00 noon GMT on Wednesday 18/03/2026.

Equal opportunities

MAP aims to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

Background checks

As an organisation MAP is committed to the welfare and protection of children and vulnerable adults. MAP will conduct appropriate background and references checks. Link in that safeguarding and ethical conduct.

Disclaimer
 
**MAP reserves the right to close this advert before the confirmed closing date when we are in receipt of sufficient applications.     
 **We would therefore advise interested applicants to apply as early as possible. Due to the high volume of applications, we receive, we are unable to respond to every application. If you have not heard from us within two weeks of the deadline, then you have not been successful in shortlisting

Research Grants Officer
Contract type: Fixed Term Contract (24 months)
Full time: 34.5 hours, we are open to a conversation about how you work these hours
Location: Hybrid between home and our London office (expected to be in the office at least quarterly). Additional travel required to events, conferences and workshops in London and nationally (approximately once per month).
Salary range: £37,000 - £41,000

Are you experienced in research administration or grant management? Do you bring strong organisational and analytical skills? We’re recruiting a Research Grants Officer to support Macmillan’s growing research funding programme.

We are establishing a new Research Institute to deliver world-leading, actionable research. The Institute will build Macmillan’s position as a national leader in applied cancer research, focusing on unmet needs, service improvement, inequalities, patient experience, and the wider non-clinical impact of cancer. This is an exciting opportunity to join us at a pivotal moment and help build a research programme with real‑world impact.

About us

At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer. We're going all out to find even better ways to help even more people who need our support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions.

Our new organisational strategy sets out how we’ll fight even harder to make every pound raised count for even more. With your help, we’ll transform cancer care for good.

About the role

As a Research Grants Officer, you will play a key role in ensuring the smooth operation of the research funding cycle, from application and peer review through to award management and post‑award administration. You’ll work closely with the Research Grants Manager, internal teams, external experts, and funded researchers to maintain high standards of governance, transparency, and impact across all our research funding activities.

Key responsibilities:

• Support the development, implementation, and management of Macmillan’s research grants programme.
• Create, update, and publish key documentation for each funding round.
• Coordinate expert review panels, including scheduling, logistics, and budget oversight.
• Provide secretariat support for funding panels, including preparing papers, taking minutes, and compiling applicant feedback.
• Manage post‑award processes such as grant agreements, financial tracking, and change requests.
• Monitor reporting compliance and work with Finance to ensure accurate expenditure records.
• Act as the primary point of contact for funded academics, supporting timely reporting and dissemination of research outputs.
• Work with the Communications team to promote research findings and their impact.
• Support internal and external events to strengthen the research community.
• Represent Macmillan at academic conferences and sector events.

About you

The successful candidate will bring:

• Experience in research administration or grant management within an academic, charity, or funding organisation.
• Strong organisational and project management skills, with the ability to manage multiple tasks and deadlines.
• Strong analytical and reporting skills, with experience interpreting data and maintaining accurate records to support effective monitoring of funded projects.
• Experience of providing secretariat support for committees or panels
• Excellent communication skills, attention to detail, and confidence working with a range of stakeholders.
• An understanding of research funding processes and a willingness to learn and develop within a growing research function.

In return, we offer a range of benefits including:

• 25 days holiday plus flexible bank holiday options, increasing by 1 day every year of service up to 30 days
• Pension matched up to 7.5%
• 120+ learning and development offers, with access to external professional qualifications
• Flexible working patterns, such as compressed hours, flexibility to work earlier or later around our core working hours of 10am-4pm
• Holiday buying and selling scheme, life insurance, free wills, retail discounts and much more

Recruitment process

Application deadline: 23:59 on Monday 16th March
Interview dates: Online interviews will be held on Monday 30th March

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed.

So that we can support you to be at your best during the application or interview process, please contact Macmillan TA Team for advice and reasonable adjustments.

We welcome applications from everyone who meet the criteria and strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Macmillan. Our Equity, Diversity and Inclusion Strategy along with our internal employee representation body, ‘Our Voice’ and 8 Employee Network groups help us promote fairness and belonging, becoming an engaged and inclusive organisation for all our people.

We are looking for an experienced administrator to joing our team and manage all aspects in regards to admin of our grant giving and other services. This is a 28 hour a week role with opportunity for hybrid working in he future. The applicant is expectedto have experience using Saleforce and other online programmes. 

Job Description

Balance is looking for a dedicated compassionateSupport Worker/Driver to join our  Day Centre in Wandsworth.

Who you are

• You are someone who shares and is able to mobilise the charities values of Independence, Empowerment, Partnership, Professionalism, Staff Recognition and Sustainability. If you have knowledge, application and commitment to these values we want to hear from you.
• You must  have a Clean Current D1 Driving License.

Who we are

At Balance we are committed to empowering those we support to build independence, fulfilled and self-confident lives.  We work hard to ensure our charitable values are central to the professional experience of those who work for us, with us and who benefit from our services. 

Main Responsibilities of the Job

• To provide support and assistance during journeyspick up and drop of duties at the commencement and end of sessions at our day centres.
• To demonstrate Balance values of partnership, independence, professionalism, empowerment, staff recognition and sustainability in your conduct and approach to your work
• Through partnership, support and develop peoples skills, confidence and interests as part of a multi-disciplinary day service offer.
• To support your colleagues, service managers and other key professionals to put those using our service at the centre of your daily work. .
• To maintain and update client and related operational records with an accurate and professional commitment.
• To ensure compliance with and the delivery of the charity policies and procedures particularly those related to safeguarding, inclusion and disability discrimination.
• To support clients with there daily activities and to promote their independence 
• To be able to communicate effectively with families , colleauges and  clients.

Working Expectations

• The working day is  8.00am - 5.30pm Monday to Friday -  The current rate reflects the additional hours 
• Drive a passenger service vehicle.
• Attendance at training. 
• Use of information technology to support your work.

Benefits of Working for us

The charity ensures the following benefits for all its operational staff:

• A baseline commitment to pay London living wage for all its front line staff.
• A commitment to training and professional development to support internal progression as part of our performance support.
• Inclusion in and contribution to the charity's pension scheme.
• Generous annual leave allowance of 25 days a year plus an additional day off for your birthday.
• Access to a range of discount schemes.
• Access to the charity's employee assistance programme.
• Access to travel card loan and bike to work scheme.

Supporter Experience Officer

Reports to: Individual Giving and Legacy Manager
Portfolio: Charity and External Affairs Portfolio
Service/Team: Fundraising
Hours: 37.5 
Location: Hybrid with 1 or 2 days a week in the Bristol Office

Job Purpose

To provide excellent supporter experience and donor stewardship, and to ensure efficient and accurate processing of fundraised income.

Responsible For

Day-to-day responsibility for supporter care of fundraising audiences – managing enquiries through phone, post  and online. Responsible for income processing onto the CRM of all donations. And supporting the portfolio in providing excellent supporter experience to retain supporters for the long-term.

Key Accountabilities

• Manage incoming post and communications from supporters and potential supporters, responding to queries within the SLA in a friendly, supporter-focussed manner.
• Income processing of all donations and month-end reconciliation, ensuring all information relating is accurate on the database.
• Manage administration of gift aid processes including scanning declarations and adding to the fundraising database.
• Manage administration of online giving platforms such as Just Giving, CAF and GoFundMe.
• Working to support the development and delivery of the Audience Journey Project.
• Ensure high quality of communications with all audiences at all times.
• Maintain knowledge of and develop all products offered by thefundraising team and identify areas where cross promotion can beutilised.

Quality, Compliance and Safety

• Supporting the Fundraising team to maintain the quality and integrity of fundraising data and work in partnership with the Database Officer to maintain and develop an effective database.
• Perform duties in line with Fundraising Code, GDPR and Hft’s Policies and Procedures.
• Adhere to and maintain Hft’s Health and Safety policies, standards and guidelines at all 
times.

Relationships

• Work with the wider team to support individuals and organisations in their fundraising activities, providing them with the materials, equipment and advice they need to maximise the success of their fundraising.
• Ensure that supporters are thanked appropriately and coordinating with the rest of the fundraising team to deliver the annual thank-a-thon and any other stewardship activities.
• Work with Reception and Finance with regards to enquires and fundraised income. 

Professional & Technical Expertise

• Able to provide outstanding supporter experience to all audiences.
• Understanding of fundraising and where different income is generated.
• Able to effectively manage a varied workload.

Other

• Carry out a range of duties and undertake any other duties as specified from time to time in accordance with Hft business requirements.
• It is the nature of the work that task responsibilities are in many circumstances unpredictable and varied. All employees are therefore expected to work in a flexible way when the occasion arises in order that tasks which are not specifically covered in their job description are covered.

Person specification

What you need to be successful in this role

• Educated to degree level or significant equivalent work experience.
• Proven administration experience.
• A proven ability to organise and prioritise work including that of a team, whilst at times under pressure to meet deadlines and to carry out several tasks.
• Ability to work independently, using own initiative within Hft’s guidelines.
• Experience of working collaboratively within a team.
• Experience of, and competence in using computer packages such as Word, Excel, Outlook and PowerPoint.
• Experience of, and competence in using CRMs to create queries, export information, use dashboards and undertake other data requests.
• Good communication skills: in person, by telephone and in writing.
• Attention to detail, good teamworking skills with a positive and proactive attitude.
• Numeracy and literacy skills, with ability to compose letters to internal and external customers.
• Assertiveness skills.
• Creative and innovative.
• Proactive approach to fundraising.
• Ability to plan ahead for several projects at the same time.
• Willingness to learn new skills and new IT systems as required.
• Up-to-date knowledge of relevant Fundraising Code, GDPR and legislation changes.

Desirable:

• Experience of working in the charity sector or sales/customer service environment (desirable).

REF-226 752

The Philanthropy Officer is an essential role within Amref UK's Supporter Engagement Team. It combines fundraising, supporter care, prospect research, event management and administration – with a focus on delivering our philanthropy strategy to increase unrestricted income. You will play a key role in supporting the team to raise income from small Trusts & Foundations, Mid-Level Donors and Legacy gifts, assisting the Philanthropy Manager with account management of existing donors as well as prospect research.

This role is about proactively building excellent relationships both in person and virtually, requiring confidence, a positive outlook, and the ability to work collaboratively. Previous experience in donor stewardship or relationship management is essential. You’ll be a fast learner with excellent interpersonal and organisational skills, keen take on new challenges, excited about working in international development and invested in Amref’s mission. This is an exciting opportunity to gain experience in high-value fundraising, learning a range of skills from prospect researching, supporter stewardship to organising donor events. 

Mary’s Meals is a global movement supported by people from all walks of life and we are focused on one goal – that every child receives a nutritious daily meal in a place of education. We offer more than just a career, we offer the opportunity to support our global movement in a dynamic and inclusive environment with a real focus on personal development.

We’re looking for a strategic and dynamic marketing leader who is an expert at inspiring support and significantly growing income through Individual Giving or Direct Marketing programmes. The Head of Supporter Experience and Marketing is an exciting new role at Mary’s Meals UK, driving income and deep support for our school meals programmes through the development of warm supporter communications and excellent supporter care.​​

​The role will lead a newly formed team, therefore the successful candidate must have a brilliant track record of managing, inspiring and empowering teams to build a strong culture and create momentum against key objectives. You are someone who cares deeply about the people you lead and believe that how things are done is just as important as the end results.​​

The core focus is to lead the creation of holistic and dynamic supporter journeys, in collaboration with Growth and Partnership and Creative Communications colleagues, that deepen the connection with our supporters, reinforces the impact of their support, and builds lifelong support.​

In the marketing space, you’ll oversee the strategic direction and impact of our email and direct mail communications, with a focus on generating income, strong ROI and engagement. ​The Head also leads the Supporter Experience (supporter care) team who enhance supporter retention and satisfaction by ensuring supporters can easily contact Mary’s Meals, receive a warm and personal experience that aligns with the Mary’s Meals values, and process and acknowledge donations effectively.​​

We’re looking for an energetic leader who thrives on working in a fast-paced environment, juggling multiple priorities while always keeping an eye out for incredible opportunities to grow supporter income and engagement. ​​

Innovative, agile and entrepreneurial – you’ll ensure that growing Mary’s Meals’ mission with urgency and passion, remain central to all Supporter Experience and Marketing work, while remaining true to our values and mission.​
 

Please follow instructions on the Charity Job website and you will be redirected to our website.

Applicants must hold full right to work in the UK.

We welcome applications from candidates of all different backgrounds and identities to apply. We are committed to building an inclusive and diverse charity providing a supportive place for you to do the best and most rewarding work of your career.

Closing date for applications is Wednesday, 18 March 2026.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

About Us 

​Established in 2002, Greenhouse Sports is a youth charity specifically using sport to support social change. Sport is our hook to engage young people and one of the vehicles through which we support youth development. But our purpose is not to create elite athletes or address physical inactivity. Rather, we create opportunities for young people to recognise their strengths and develop the skills they need to thrive both now and in the future.

​We work across London, Portsmouth, and Leicester, specifically in areas of high deprivation. We embed evidence-based positive youth development programmes into primary and secondary schools. These programmes are delivered by our trusted, high-quality coach-mentors who deliver year-round to ensure that young people have ongoing access to sport, mentoring, enrichment, and employability activities. The result of this work is that every year, Greenhouse Sports support over 9,000 young people to attend school more often, improve their wellbeing, and raise their aspirations, transforming life chances in the communities that need us the most. 

The Opportunity ​

​Building on an incredibly successful match-giving campaign last November, we are looking to grow our fundraising programme, and are searching for a passionate and relationship‑driven Supporter Engagement and Events Officer to help us deepen supporter connections and deliver exceptional experiences. ​

​​This is a fantastic role for someone who loves building relationships, delivering high‑quality events, and inspiring people to fundraise or donate to a mission that changes young people’s lives.

The Role​

You will play a key part in engaging our community of supporters, from marathon runners to monthly donors to guests at our bespoke events. You’ll lead on mass‑participation challenge events, support the development of our membership/regular giving programme, and help plan and deliver creative, impactful experiences that bring supporters closer to our mission. Working across the fundraising team, you'll help ensure every supporter feels valued, inspired, and connected to the young people we serve. 

​​​All Greenhouse Sports employees are provided with comprehensive Continuous Professional Development support and are expected to commit fully to Greenhouse's Safeguarding & Child Protection policy.​​​

Application Deadline: Friday 13 March at 23:59hrs ​

Please submit your CV and Cover Letter explaining why you'd be a great fit for this role and what motivates you about our mission.​​

Interviews will be taking place in person on Monday 23 March in Central London​​

Greenhouse Sports is committed to safeguarding and promoting the welfare of children therefore applicants must be willing to undergo child protection training and screening including an Enhanced Disclosure and Barring Service (DBS) Check and obtaining satisfactory references from past employers.​​​​

Salary: £40,000 – £41,000 per annum (depending on experience)
Location: Reigate, Surrey (with some hybrid working)
Contract: Full-time
Closing Date: 19th March 2026
Start date: ASAP with consideration given to notice periods

Do you have the vision, leadership and compassion to transform the futures of women experiencing homelessness?

Keychange is a Christian charity with over 100 years of experience supporting people facing vulnerability. Today, we provide specialist housing for women and young people experiencing homelessness, alongside residential care for older people across the South and South West of England.

We are now seeking an exceptional Supported Housing Manager (Surrey) to shape and lead our specialist women’s homelessness service at Wayside Community in Reigate. This community is a 19 bed, 24-7 supported housing for women experiencing homelessness. This is a rare opportunity to combine frontline leadership, strategic development, and church and community partnership building in a role with real depth, influence and impact.

About the Role

• This is a leadership role with both operational and strategic responsibility. You will:
• Provide leadership and line management to the Deputy Manager, Senior Administrator and a skilled team of support workers
• Lead the delivery of trauma-informed, strengths-based, person-centred support
• Develop strong partnership networks across local authorities, charities, housing providers and churches
• Shape the future of Keychange’s women’s homelessness strategy across Surrey

At the heart of this role is a deep commitment to co-production, dignity, recovery, community and belonging.

Who We’re Looking For
You will bring:

• Substantial experience supporting or managing services for vulnerable individuals
• A strong understanding of trauma, safeguarding, risk and recovery-based practice
• Leadership of a team delivering frontline support
• Previous experience managing operational budgets
• Proven ability to build partnerships and influence across multiple stakeholders
• Excellent communication and leadership skills
• Confidence engaging with churches and Christian networks across traditions
• A values-led approach aligned with Keychange’s Christian ethos

Desirable experience includes:

• Managing accommodation-based services
• Existing Church partnerships across Surrey

Occupational requirement:

• This post is subject to the Occupational Requirement (OR) under Schedule 9, Part 1, paragraph 3 of the Equality Act 2010 that the post-holder is a practising Christian. This requirement is necessary and proportionate in light of the responsibilities of the role, which include: promoting and upholding the Christian ethos, charitable objectives and values of Keychange; supporting the spiritual wellbeing of service users; facilitating faith exploration; developing church partnerships; and representing the organisation in faith-based settings.

What We Offer

• Salary of £40,000 – £41,000
• 25 days annual leave plus bank holidays
• Hybrid working (with 4 days regularly site or community based)
• Employee Assistance Program and Life Insurance
• Contributory Pension Scheme with matched employer contributions
• Ongoing personalised learning and professional development
• A supportive, faith-centred, values-driven culture

For more information about the opportunity and for details on how to contact us informally to discuss the role in greater detail before applying, please see the job pack attached to this advert.

How to Apply
Please submit a cover letter clearly addressing the essential and desirable criteria and an up-to-date CV focused on relevant experience. Applications without a cover letter will not be considered.

Recruitment Timeline

• Start date: ASAP with consideration given to notice periods
• Deadline for submitting your application: 19 March 2026
• First screening interviews, remotely: 25 March 2026
• Full interviews in person in central London: 30 March 2026
• Start date: ASAP with consideration given to notice period

Are you enthusiastic about giving supporters the best experience when contacting us?

Do you have the professionalism and empathy to make every interaction with our brain tumour community supportive and meaningful?​

After a successful 2025, we’re building on our momentum and looking ahead with ambition. As our work continues to expand, so does our impact. We are now looking for passionate people to join us on the next stage of our journey!​

It is a fantastic time to be joining our ambitious and growing charity and we are keen to share this with likeminded and talented individuals. We currently have an opening for a Supporter Care Officer.​

As a Supporter Care Officer you will play a crucial role in being the first point of contact for supporters, delivering an excellent support experience. ​

You will: ​

• Lead on thanking supporters for all our existing Appeals, Core Campaigns and National Events; working with other teams to ensure that supporters are thanked in a timely manner
   
• Work with the Community Fundraising Team to evaluate the next best ask and proactively contact supporters with promoting fundraising and campaigning products for new and existing supporters
   
• Support all new Individual Giving and Supporter Care activities
   
• Provide excellent customer service to existing and potential new supporters offering an empathetic and supportive service via the main telephone line, email and general correspondence ​

Can you see yourself making a difference in one of the most innovative and exciting medical research fundraising charities in the UK?

Do you want your work to have a real, positive effect on someone’s life?

Does this sound like the opportunity to really get 2026 off to an amazing start?

​

If you’ve answered yes to these questions and feel this role could be right for you, we encourage you to learn more about this position. Please take a read through our recruitment pack Supporter Care Officer - Recruitment Pack included within this job advert. 

We are asking for a CV as the first step, but applicants may be asked to provide a targeted covering letter as part of the selection process.  Interviews will be conducted during the application window as appropriate, and will consist of a first interview via MS Teams, progressing, if successful to a face to face second interview, held at our offices in Milton Keynes.​​

We reserve the right to close the application window early and advise candidates to apply in good time to avoid disappointment.​

We are looking for people who share our passion for finding a cure for brain tumours and who have the skills and experience to make a difference. We welcome applications from candidates of all backgrounds, cultures, genders, sexual orientations, abilities, and ages. We believe that diversity enriches our organisation and helps us achieve our mission. We are committed to providing an inclusive and supportive environment where everyone can be themselves and contribute to our vision.

​

Do you love helping people and helping a great charity at the same time?  Are you friendly, clear and compassionate when speaking to our supporters on the phone or in person?  Do you have strong computer skills and a keen attention to detail?

At Birmingham Women’s and Children’s Hospital Charity, we believe there’s always more we can do for our sick kids and women. It’s our mission to raise the vital funds needed to make a real difference to all who use our hospitals and to make our hospital feel just like home. 

We’re looking for a friendly, hard-working, compassionate individual to join our fast-paced team. You will have strong communication skills, with a friendly demeanour and a positive, ‘can do’ attitude.  Sound computer skills are also essential for success.  Our Supporter Services Team is the first port of call for many of our supporters and we hope each interaction is the beginning of a lasting relationship in support of our charity. 

To be successful in this role you will: 

• Have previous experience in a customer services/administrative role

• Be friendly, compassionate and self-motivated 

• Possess a natural ability to engage with people on the phone or in person, and encourage trust and enthusiasm at the start of a supporter’s journey with the charity 

• Be able to work at a computer for significant periods of time, as well as acting as an effective and engaged team-player. 

• Have excellent computer skills – touch-type desirable, confident using a database, ensuring data input is clean and efficient.

• Regular monitoring of a busy team inbox and responding to or forwarding on emails in a prompt and helpful manner, within agreed timescales 

• Have responsibility for the recording of donations and other financial data onto the database and handwritten ledger – ensuring accuracy at all times 

• To ensure timely and efficient thanking of our supporters 

• Possess a full driving license

Please see the job pack attached for further information on the role.

What we offer:

The Charity is committed to equal opportunities and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. 

• Flexible working and the opportunity to WFH one day per week to support work-life balance
• Generous annual leave entitlement with additional leave for long service 
• Enhanced sick pay
•  Access to an Employee Assistance programme which offers 
  both virtual and in-person support, 24/7 access to a GP 
  surgery web app, as well as lifestyle savings across online and 
  high street shops
• Free flu jabs
• Charity events throughout the year
• Employer enhanced auto-enrolment pension scheme with 8% employer contribution
• Ongoing commitment to training and professional development

The Charity is committed to equal opportunities and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. 

Successful candidates will have access to vulnerable beneficiaries and will therefore require an Enhanced Disclosure from the Disclosure and Barring Service (DBS). 

If you think you have the qualities we are looking for and the desire to contribute, please download the Job Description and Person Specification and then send us a CV and covering letter explaining how you meet the criteria for the role and making clear why you would like to be considered for it. 

Ready to turn passion into action? Jesuit Missions is seeking a bold, creative campaigner to lead our advocacy and campaigns for global justice. You’ll design inspiring, people-powered campaigns rooted in the lived experience of communities in the global South, motivating people across Britain to act for real change. Working with schools, parishes, and young adult networks, you’ll spark meaningful engagement and deliver dynamic events. You’ll build strong partnerships and amplify voices from Africa, Asia, and Latin America. By mobilising faith-based and public support, you’ll challenge injustice and tackle the root causes of poverty. If you’re imaginative, driven, and ready to empower others, join us and help change the world.

Prospect Research Officer
Contract type: Permanent
Full time: 34.5 hours, we are open to a conversation about how you work these hours
Location: Hybrid between home and our London office (typically 1 day per week in office)
Salary range: £37,000 - £40,000

Are you a naturally curious researcher who loves turning insight into opportunity? Do you have a talent for writing high‑quality briefs and building strong, collaborative relationships?

We’re looking for a Prospect Research Officer who can help unlock transformative income to support people living with cancer.

About us

At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer. We're going all out to find even better ways to help even more people who need our support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions.

Our new organisational strategy sets out how we’ll fight even harder to make every pound raised count for even more. With your help, we’ll transform cancer care for good.

About the role

This is a pivotal role within our newly established Prospect Development and Insight function, giving you the opportunity to shape how we identify, research, and prioritise the high‑value prospects who can make transformational gifts to Macmillan.

You will be responsible for feeding high‑quality insight directly to fundraisers, supporting them to grow pipelines, prioritise approaches, and unlock opportunities across corporate partnerships, philanthropy, and trusts. You’ll use a wide range of research techniques and tools to identify prospects, evaluate their potential, support risk management through due diligence, and provide concise, high‑impact briefings for fundraisers and senior leaders.

Key responsibilities:

• Identify and qualify high‑value prospects using press scanning, wealth screening, network mapping, and research tools.
• Produce clear and concise prospect profiles, briefings and event research for fundraisers and senior stakeholders.
• Conduct due diligence on prospects and donors, assessing risks and escalating where appropriate.
• Work collaboratively with fundraisers to support pipeline development, prioritisation and movement of prospects.
• Provide market insight and trend analysis to help shape fundraising strategy and highlight new opportunities.
• Ensure all research activity complies with GDPR, the Data Protection Act, and internal policies.

About you

The successful candidate will bring:

• Excellent written communication skills, with the ability to summarise complex information clearly and concisely.
• Strong interpersonal skills and a collaborative working style.
• Excellent IT, database, research, analytical and organisational skills, including the ability to manipulate data to extract insights.
• Good awareness and understanding of the current corporate and philanthropy fundraising landscape.
• An enquiring mind, with the ability to challenge conventional thinking and draw out fresh perspectives on opportunities for donor development.

The following skills are nice-to-have but can be developed in‑role:

• Experience in prospect research, including identifying and prioritising prospects, network mapping, due diligence and developing gift capacity ratings.
• Experience using relational databases, ideally Raiser’s Edge.

In return, we offer a range of benefits including:

• 25 days holiday plus flexible bank holiday options, increasing by 1 day every year of service up to 30 days
• Pension matched up to 7.5%
• 120+ learning and development offers, with access to external professional qualifications
• Flexible working patterns, such as compressed hours, flexibility to work earlier or later around our core working hours of 10am-4pm
• Holiday buying and selling scheme, life insurance, free wills, retail discounts and much more

Recruitment process

Application deadline: 23:59 on Sunday 15th March
Interviews: Virtual Interviews will be held on the week commencing 23rd March (exact dates TBC)

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed.

So we can support you to be your best during the application or interview process, please contact Macmillan TA Team for advice and reasonable adjustments.

We welcome applications from everyone who meet the criteria and strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Macmillan. Our Equity, Diversity and Inclusion Strategy along with our internal employee representation body, ‘Our Voice’ and 8 Employee Network groups help us promote fairness and belonging, becoming an engaged and inclusive organisation for all our people.

Do you enjoy delivering great supporter care while keeping financial processes running smoothly? Looking for a varied role where your organisation and people skills make a real difference?

A leading UK charity is seeking a Supporter Care & Finance Officer for a 12-month maternity cover. You’ll play an important role in delivering excellent donor care and ensuring accurate financial processing, working across both supporter care and finance. 

The role requires you to be in the office once a week as a minimum.  This role is full time. Working 35 hours a week but they would consider candidates looking for less hours.   

Key Responsibilities

• Deliver high-quality supporter service and manage donor communications
• Maintain accurate donor records in Salesforce
• Process donations, payments and grant transactions
• Manage sales and purchase ledgers
• Raise invoices, chase debtors and support month-end tasks
• Assist with reporting and supporter care activity

You’ll also gain exposure to a major data integration project between Salesforce and Sage 200.

About You

Essential:

• Experience in a charity finance function
• Experience processing donation income and reconciliations
• Strong Excel and CRM skills
• Excellent communication skills

Desirable:

• AAT qualified or ACCA part-qualified
• Knowledge of Salesforce Lightning or Sage 200
• GDPR or supporter-care experience

Don’t delay get in touch today. We are reviewing CV’s as they come in. We would be happy to discuss the opportunity in more detail and share the full job description.   

Timelines:
Deadline for applications: 12pm, 19th March
Interviews: In person on 25th & 26th March

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.