Supporter Experience Officer Jobs
The role requires an organised and proactive person to join the Individual Giving team to increase loyalty and life-time value from MSF donors. You will be specifically supporting on fulfilment, appeals, Dispatches – MSF’s supporter magazine - legacy marketing, supporter events, thanking, and analysis & reporting.
This exciting role includes interviewing field staff, to gather information, news and stories from the field, to be shared through fundraising communications.
The Individual Giving is an integral part of the wider fundraising department at MSF, which is also made up of the Philanthropy and Fundraising Operations teams. In 2023 a team of around 35 people delivered income of over £77 million.
Hours: 37.5 hours per week, Mon-Fri
Duration: Permanent
Location: London - hybrid (at least 2 days in office per week)
Salary: £32,869.50 per annum
Job Purpose:
This role is vital for our high performing Individual Giving Team to operate effectively and efficiently. The successful candidate will be an integral part of a top performing fundraising team, for an International Humanitarian cause.
The Supporter Development Officer will manage and develop MSF’s fulfilment programme, ensuring MSF donors receive excellent communications including thanking processes, building excellent relationships with third party suppliers, and working in collaboration with other teams.
The role currently provides administration support to the legacy consultant, ensuring excellent care and quality communications for legacy pledgers.
The Supporter Development Officer provides weekly reports and analysis across all campaigns, sharing results with the wider team to help improve insight across channels.
Please download the job description and person specification below for full details of the role.
Knowledge, Skills & Experience:
- Experience working in the UK charity sector, in a fundraising capacity, and/or direct marketing.
- Self-starter who has the confidence to introduce ideas and provide support across a wide range of projects, within a fast paced and demanding team, exercising good judgment, and using own initiative.
- Experience in project management.
- Excellent time management and planning skills with an ability to carry out different tasks simultaneously and prioritise time and resources accordingly.
- Experience in relationship management and liaising with external suppliers.
- Excellent communication and interpersonal skills with an ability to build relationships with internal and external contacts.
- Ability to maintain accuracy, combined with excellent attention to detail.
- A systematic and organised approach with a proven ability to follow things through and meet targets in line with established schedules and deadlines.
- Responsible attitude to dealing with sensitive and confidential information.
- Flexibility to take on other related tasks combined with a willingness to learn.
- Excellent fluency in written and spoken English.
- Experience working across multiple teams to deliver objectives.
- Experience in the practical use of personal IT equipment and Microsoft Office 365 suite. The ability to effectively collaborate and communicate within a hybrid working environment utilising Teams, SharePoint, One Drive and Yammer.
Right to work - Candidates must have the right to work in the UK. Employment sponsorship will NOT be offered by MSF UK for this role.
MSF UK is an equal opportunities employer. We are committed to diversity and creating an inclusive environment for all employees. We encourage applications from all sections of our diverse community.
How to Apply:
Please apply on our website by submitting a copy of your CV together with a letter of motivation (please upload as one document) by the closing date:
21 April 2024, 11.59pm (GMT)
Incomplete applications will not be considered.
We look forward to receiving your application!
The client requests no contact from agencies or media sales.
Carers Trust is currently recruiting for a Programme Officer to join the Wales Team supporting the delivery of a critical programme improving access to services and grants for unpaid carers who are experiencing financial hardship due to the cost-of-living crisis and ongoing impact of Covid.
This role is an opportunity to be part of an important programme supporting unpaid carers across Wales. Funded by Welsh Government, the Carers Support Fund Wales aims to reach 15,000 unpaid carers in Wales by 31 March 2025.
Mae’r Ymddiriedolaeth Gofalwyr wrth i ar hyn o bryd yn chwilio am Swyddog Rhaglen i ymuno â thîm Cymru i gefnogi’r gwaith o ddarparu rhaglen hollbwysig i wella mynediad at wasanaethau a grantiau ar gyfer gofalwyr di-dâl sy’n profi caledi ariannol oherwydd yr argyfwng costau byw ac effaith barhaus Covid.
Mae’r rôl hon yn gyfle i fod yn rhan o raglen bwysig yn cefnogi gofalwyr di-dâl ledled Cymru. Gydag arian gan Lywodraeth Cymru, mae Cronfa Cefnogi Gofalwyr Cymru yn anelu at gyrraedd 15,000 o ofalwyr di-dâl yng Nghymru erbyn 31 Mawrth 2025.
The client requests no contact from agencies or media sales.
Do you have a passion for projects and a desire to tackle financial insecurity? Turn2us is looking for a Project Support Officer to support data, impact, digital, planning, and innovation projects.
Turn2us is a national charity tackling poverty and the structural causes of poverty. We work with co-producers and partners to provide people in financial crisis with the means and agency to get back on their feet, build resilience, move forward with their lives and thrive.
As an equal opportunities’ employer, we are committed to equality, inclusion and diversity and the value people from different backgrounds bring to a team. If like us you believe everyone has the right to have enough to live on, and you are ambitious about eradicating poverty, join us and build your career with a charity dedicated to ensuring dignity and equity for all.
Impact & Innovation works with our colleagues and partners, using our expertise to drive best practice, find innovative solutions and scale learning. We create infrastructure to increase Turn2us’s impact, improving financial security for all.
The Project Support Officer plays a key role ensuring projects are delivered in an effective and timely way. Working with project managers across the directorate, you will have to be responsive, flexible and adaptable to change, as well as an excellent communicator who builds high-quality relationships.
If you want to be part of tackling the causes and symptoms of financial insecurity, please apply to join our team.
We offer flexible working patterns, both in terms of hours and remote working. Please note that all employees are contractually required to work from the office a minimum of 4 days a month. Some roles may be required to be in the office more often than others and this will be agreed with the hiring manager upon starting at Turn2us.
Please note that all job offers are subject to 2 – 3 satisfactory references and a disclosure satisfactory to Turn2us from the Disclosure & Barring Service (DBS).
How to apply
Then, the next steps will be:
- You will then be asked to submit personal details including diversity data. All diversity data will be treated as confidential. Those involved in the selection process will NOT have access to it. The information given by candidates will be solely used for the purpose of improving the recruitment process.
- As part of the application process, you will be asked to complete some questions which are linked to the requirements of the role. These will be blind-reviewed, and the scoring of these will determine whether you move forward in the process.
- The closing date for applications is 19th April 2024 at 11:59PM.
Please let us know if you will require any special provision as a result of any disability should you be called for interview.
Turn2us is an equal opportunities employer and welcomes applications from members of all communities. It is committed to equality of opportunity, inclusion and diversity. We encourage and welcome applications from all parts of the community regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Turn2us wants to enable an environment where everyone is kept safe from harm and can thrive. We are committed to safeguarding everyone involved in our charity and the work we do. You can read a safeguarding policy on the Turn2us website.
If you join us at Turn2us, you will start on 25 days annual leave per annum (prorated for part time workers). Each year in the month you joined, you will receive additional day of leave up to a maximum of 30 days. On top of this you will receive bank holidays. The charity also offers 2 volunteering days per year to allow staff to gain experiences and skills outside of work for example at a food bank or becoming a trustee at another charity.
We offer flexible working patterns, both in terms of hours and remote working. Please note that all employees are contractually required to work from the office a minimum of 4 days a month. Some roles may be required to be in the office more often than this and this will be agreed with the hiring manager upon starting at Turn2us.
Please note that all job offers are subject to 2 – 3 satisfactory references and a disclosure satisfactory to Turn2us from the Disclosure & Barring Service (DBS).
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Job description
Do you have skills in community engagement, providing advice, support and training? Could you motivate and support local communities to engage with their local railways and sustainable travel?
We’re looking for a new Community Rail Support Officer based in southern England and the Midlands, to support our network of community rail partnerships (CRPs) and station adoption groups.
About us
Community Rail Network is a not-for-profit organisation, working across Britain, supporting a growing ‘community rail’ movement, which helps communities get the most from their railways, promotes sustainable and inclusive travel, coordinates volunteering and place-making, and brings people together.
Community rail is made up of 75 community-based partnership organisations, and around 1,200 station friends volunteer groups and other community-led initiatives around Britain. Their activities range from creative projects for young people, to advising train operators on service improvements, to building travel confidence with families and disabled people, to biodiversity projects at stations, to promoting greener travel and tourism by rail.
Our enthusiastic team of 22 works mainly from home in different locations, but we come together regularly in person and online. We work collaboratively to advise our members, provide training, events and resources, run campaigns, and champion community rail and its insights via decision-makers and the media. We believe in developing our team and supporting everyone to reach their potential while having a good work-life balance.
About this role
The purpose of this role is to provide support and advice to community rail partnerships and groups in the South of England and Midlands, on working effectively and delivering maximum benefit to their communities and railways.
You’ll be comfortable engaging and advising local groups and communities to extend existing and set up new initiatives, and to reach wider audiences with an evidence-led, place-based approach. As well as supporting local groups, you’ll work closely with the rail industry, and wider third and public sector partners to ensure collaboration and shared success.
Main responsibilities
- Provide direct support and advice to CRPs and their officers, and other community rail groups in the region. This includes responding to queries and requests, passing on specialist queries to other members of the team, and providing proactive support through our accreditation review process and as set out in our plans;
- Support the development of skills, confidence and effectiveness across the network of CRPs and station groups, helping them to increase their positive social, environmental and economic impact, including through referral to our training, events and resources;
- Support the development of emerging community rail partnerships, station friend groups and community-led stations and railway-related projects in the region;
- Helping our members to work effectively with rail, transport, local government and community partners, supporting effective relationship building and showing positive leadership and insights on community rail within the region;
- Work with the Support Manager on delivery and monitoring of our grant schemes, and support CRPs and groups in the region to apply, deliver successfully and report back on funded work;
- Gather and share examples, feedback and insights from our members across the region, to facilitate best practice sharing and confidence across community rail and to feed into our communications, resources, events and public affairs work;
- As a member of the Community Rail Network team, participate and contribute to our wider work as relevant, such as Community Rail Week, our annual conference and Awards.
Skills, competencies and experience
- Skills in in supporting community engagement projects; an understanding of and confidence in using community engagement, local communications, project planning and evaluation techniques
- Interpersonal skills and the ability to work confidently with stakeholders at all levels and facilitate positive discussion; articulate and assertive
- Excellent writing and presentational skills
- Awareness of sustainable transport and social inclusion, and an appreciation of the importance of rail, sustainable travel and mobility to communities
- A demonstrable ability to manage time effectively and juggle a range of activities in an organised and professional manner;
- Proactive, positive and self-motivated, able to work on own initiative and inspire and enthuse others, and overcome hurdles to achieve results;
- IT literate with a good working knowledge of Microsoft Office, the internet and social media
Other information
- This post is home-based, but with regular travel (including overnight stays) within the south of England and Midlands, and nationally for team meetings
- The Community Rail Support Officer reports to the Support Manager within the Support and Development team
- Hours are 37 hours per week. A degree of flexibility and out-of-hours working (evenings and weekends) will be required, together with some travel and overnight absences
- This is a permanent position and includes a probationary period of three months from the date of appointment
Application Instructions
Please upload your CV and answer the two questions on the form, by 9am on Tuesday 16th April, summarising, with evidence, how you match the role specification and why you are interested in this position. Please include a daytime phone number and an email address. Due to limited resources, we cannot provide feedback to candidates not invited to interview. Interviews are likely to be held on Friday 26th April.
Championing the community rail movement | Connecting people and their railways | Creating inclusive, empowered, sustainable and healthy communities
The client requests no contact from agencies or media sales.
Mary’s Meals is a global movement supported by people from all walks of life and we are focused on one goal – that every child receives a nutritious daily meal in a place of education. We offer more than just a career, we offer the opportunity to support our global movement in a dynamic and inclusive environment with a real focus on personal development.
The Supporter Engagement Officer plays a key role in the development and implementation of Mary’s Meals UK’s fundraising activities, to secure increased support and funding for the organisation’s overseas school feeding programmes.
This role has particular responsibility for prioritising the growth and nurturing of the volunteer network, building relationships and resourcing our community volunteers within East London and Essex.
Principal duties include:
- Promote the formation of more local groups, to encourage our community volunteers to meet and support and encourage one another in their efforts.
- Steward, develop and closely manage certain donor relationships where appropriate.
- Work to proactively create opportunities to share the Mary’s Meals story, with the purpose of inspiring action.
- Contribute highly creative ideas for new fundraising campaigns or initiatives and play a significant role in formulating and implementing approved campaigns in the local community.
- Support our community volunteers with resources to ensure our network is empowered and enabled, ensuring responsibility for the promotion of our campaigns and materials with our movement.
- Act as an ambassador for Mary’s Meals, representing the organisation at public engagements and supporter events – and, where necessary, delivering speeches or presentations to a wide range of audiences.
- Collaborate and work closely with the Major Giving and Partnerships Team to maximise opportunities with corporate partners in East London and Essex.
- Work closely with the communications team to promote fundraising stories and events and provide input into creative and engaging fundraising resources and educational materials.
- Research, analyse and present data which informs decision-making with Head of Supporter Engagement and other senior managers.
Please see the recruitment pack for further information on our website bu selecting the Charity Job apply button.
Your role
Church Mission Society is passionate about God’s mission and fired up to see more and more people become followers of Jesus. As one of two Church and Supporter Care Officers you will bring delight our donors by dealing with enquiries successfully as first port of call and proactively contacting supporters and churches to encourage them to give and engage with CMS. Through this, your role will make a significant contribution to the work of Church Mission Society.
The organisation you’ll be joining
Church Mission Society is comprised of people who are passionate about mission and fired up about helping people follow Jesus. For over 200 years CMS has been at the forefront of global mission, living out the gospel of Jesus, seeing lives changed and communities transformed. If you join CMS you will find an organisation that has been reinvigorated with a fresh vision to make disciples of Jesus among people at the edges, both in the UK and around the world.
What you’ll need to succeed
The successful candidate will have proven experience working within a customer/supporter facing environment. Experience in telephoning to get results in a customer care environment is essential as well as administrative skill.
It is also a requirement for this post holder to be in sympathy with CMS’s values and aims.
Further details can be found in the job description and person specification.
Our commitment to you
Our core values of being pioneering, relational, faithful and evangelistic are integral to everything we do, and we work hard to ensure that every member of staff is valued, supported and encouraged to continually learn and develop their skills.
We are committed to the safeguarding and protection of the people we serve, our partners, our volunteers, and our staff. We believe that every child or adult we come into contact with has the right to be protected from all forms of harm and abuse. Our recruitment and selection processes are in line with our Safeguarding Policy and the SCHR Misconduct Disclosure Scheme , of which CMS is a member as part of our commitment to safeguarding.
The client requests no contact from agencies or media sales.
Hours: Full-time 35 hours per week
Benefits: Read more about the excellent benefits we offer in our profile page
Travel: Occasional, less than once per month
Closing date: 23:59, Wednesday 10 April 2024
Join us and use your skills, knowledge, passion and energy to help us achieve a future free from arthritis.
We are looking for an enthusiastic and confident individual to support our nation office in Glasgow. With experience of providing administrative support for a range of purposes and colleagues, together with knowledge of Health and Safety, Safeguarding and General Data Protection Regulations, you will ensure the office is safe, organised and efficient.
About the role
The Nations Support Officer will support the nation-based team, providing seamless and effective business support to running operations within the nation.
This role will include responsibility for the general management of a nation office, delivering effective and compliant services including day-to-day security, maintenance and health and safety provision within the site.
About you
If your knowledge, skills and experience include the following then we’d love to hear from you:
- Experience of successfully managing ad hoc tasks and small-scale projects in an administrative or similar role, demonstrating knowledge and awareness of Health and Safety, Safeguarding, General Data Protection Regulations; knowing when to escalate issues.
- Experience of working as part of a team, as well as with minimal supervision and using own initiative whilst demonstrating excellent customer service with the ability to remain calm, diplomatic and composed.
- Experience of working in a support role with responsibility for meeting regulatory requirements and providing administrative support to home-based staff or geographically dispersed colleagues and volunteers.
*As a hybrid worker the expectation is that you will spend around 40% of your working time in our office spaces or working in community settings. As an inclusive employer we will consider home-based working for anyone where office-based hybrid working would be a barrier to being able to work for us, for example for someone living with a long-term health condition or disability.
Skills
- Experience of Microsoft Office, including a working knowledge of 365 applications, including Outlook and Excel, and ideally a working knowledge of the following: SharePoint, One Note and Teams.
- General property management experience including environmental management.
- Can demonstrate effective supplier relationships and a customer care approach.
- Excellent planning and organisational skills with attention to detail. A proactive approach and the ability to work on multiple projects/tasks simultaneously.
- Confident to lead relationships and outputs from senior stakeholders, including landlords and able to apply critical thinking in response to issues arising.
- Health and Safety knowledge to conduct fire evacuation training, mandatory checks/implementations, employee on site inductions and conducting event risk assessments.
- An enthusiastic and flexible approach, able to work closely and adaptively with the immediate team and collaboratively across the wider organisation.
- Knowledge and understanding of the Voluntary sector in the Nations and the environment we operate in.
- Knowledge of safeguarding principles and practice. Strong empathy for the needs of volunteers, people with arthritis and staff.
- Able to record and maintain accurate and up to date personal and numerical
- Data with knowledge of General Data Protection Regulations (GDPR).
Application deadline and shortlisting
- We advise candidates to apply early as we reserve the right to close applications ahead of this date.
- Only shortlisted candidates will be contacted.
We do not wish to receive contact from agencies or media sales.
Interview
Interviews expected: Wednesday 24 April and Thursday 25 April 2024, in person, at the Glasgow office
As a Disability Confident Employer, we guarantee you will be offered an interview if you disclose a disability and demonstrate sufficient evidence within your application that you meet the essential criteria for this role. We will also make any reasonable adjustments you may require for your interview.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
As Project Support Officer you will support the Northern Area Manager and Regional Manager with volunteer recruitment, documentation of training (such as DBS, references, Food Safety Level 2, First Aid), giving our volunteers a fantastic experience, guest outreach and giving extra support to our Yorkshire & The Humber projects to aid development and growth within the region.
Our projects are run by volunteers and supported by Regional Managers, through recruitment and training of volunteers. Your role will be to support the Regional Manager so that they can manage more projects, along with supporting the Regional Manager with expansion plans within their areas. This support could range from developing relationships with our food suppliers, researching local organisations to support with guest outreach, and recruiting new volunteers for the region.
You will have excellent written and verbal communication skills, and be able to talk confidently to external people about our Projects. You will also be a good organizer, with the ability to manage multiple tasks within multiple Projects. You will have a passion for food and cooking, and be committed to our objectives and ethics.
The role will require attendance at our Community Meals projects in Leeds, Sheffield, Hull and Bradford, with occasional evening and weekend work. A full driving license and access to a vehicle for work purposes is essential for this exciting role.
Benefits: We offer 26.5 working days (this includes 3.5 days for the Christmas close down) plus additional holiday for length of service, up to a maximum of 30 days (pro-rata for part-time). Our healthcare package allows staff to claim money back on healthcare bills and includes access to telephone counselling and online GP appointments.
How to apply: Please upload a CV of no more than two sides, and a covering note/letter of no more than two sides explaining why you are suitable for the role, via our vacancy website.
Deadline for your application: 11.59pm on Wednesday 3rd April 2024. Interviews are scheduled for the week commencing 8th April.
Inclusivity: FoodCycle is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We are committed to creating an inclusive and diverse workplace where everyone feels valued and respected.
Please note that you will need to have existing Right to Work in the UK to apply for this role. We do not hold a sponsor licence therefore we are unable to provide visa sponsorship.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Talent is everywhere, opportunity is not.
Being able to realise your potential depends on who your parents are, your education, your skills, and also where you grew up.
This is why The Talent Foundry exists. We envisage a more diverse, equal society, where young people, through inspiring and fun experiences can build their skills and confidence and connect to exciting employers who value talent over background.
The Programme Support Officer is a new and additional role at The Talent Foundry to support our ambition to change the landscape in social mobility.
This is a role that will work across all facets of our programme delivery and school engagement. Every day will be different and you'll get to work with teachers, volunteers, our facilitator network and our funders every day.
The role
You’ll be a brilliant administrator, someone who is experienced in using technology and processes to support colleagues, funders and schools to engage and support young people. You actively identify ways to support your colleagues balance their competing priorities and keep projects moving towards their goals.
Your experience
- Managing multiple and often conflicting priorities
- Use of IT, data and systems to operate efficient programmes, evaluate and measure their success
- Analysing data and writing updates/reports
- Understanding of and interest in the education sector
- Sales / outreach (desirable)
This is a hybrid role. You will be working from home and join Team Together Days in a co-working space in London 2-3 individual days each month. These days are considered commuting days. You do not need to live in London to apply for this role, but you will need to consider a reasonable commuting distance for the team days in London.
We are open to hearing from candidates who are interested in part-time hours and/or job share.
We offer 28 days holiday + bank holidays (as we close for the Christmas period).
Please read the accompanying job role information for full details before completing your application.
Please note that while we know using AI can be a helpful tool for editing and/or checking spelling and grammar, we to be able to hear your voice, experiences and personality in your application.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Job title: Supporter Care Officer
Reporting to: Fundraising Manager
Terms: Permanent Contract, 25 days Holiday (exc. Bank Holidays) pro rata, 5% pension contribution.
Place of work: Our central office (Bristol) with some hybrid working optional and occasional visits to our Plymouth and Bristol warehouses
About FareShare South West
FareShare South West is the region’s largest food redistribution charity. We take good-to-eat surplus food that would otherwise go to waste, and share it with over 400 charities, schools and community hubs across the south west, joining the dots between food waste and hunger and transforming an environmental problem into social good.
Purpose of role
FareShare South West’s (FSSW) fundraising strategy and income streams have developed and diversified rapidly in line with major growth since 2017. Individual giving (IG) became a new major fundraising stream for us during the pandemic and is essential for ongoing sustainability as we expand and launch new programmes and operations to fight hunger and food waste.
The Supporter Care Officer (SCO) is responsible for all donor support processes, systems, strategies and individual giving fundraising appeals, which ensure we have excellent relationships with our donors to retain and grow our IG income. Powerful narratives, storytelling and engagement with donors is crucial to ensure that our funding need and impact is shared with supporters.
The SCO will work with the Fundraising Manager (FM) and Chief Fundraising and Communications Officer (CFCO) to grow our major donor, regular giving, appeal and legacy income alongside sustaining our irregular giving and Gift Aid income. The SCO will work with the Fundraising Assistant to thank supporters, record donations and support individuals with their own fundraising events.
The pay scale for this role reflects that we're open to applications from experienced Supporter Care and Individual Giving fundraisers, and also those looking to move into the sector who have transferable skills.
The client requests no contact from agencies or media sales.
We currently have an opportunity for 2 x Domestic Violence Support Workers (known internally as Triage & Early Intervention Officers- Domestic Abuse) to join the team at Ingatestone, Essex. These roles are full time working office hours Monday to Friday with the opportunity for hybrid working
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression
About the role:
You will be supporting people on the telephone, by text or email from a variety of different backgrounds, all with different experiences. No two days are the same & you will need to use your communication skills and resilient nature to help those dealing with trauma and the effects of crime, who may have gone through a life-changing experience. You will be supporting clients who have experienced domestic abuse. Previous experience is not required as you will receive robust training prior to working directly with clients. You will also receive ongoing support to ensure that you can provide victims with quick responses to meet their needs and help them cope and recover.
These roles are based in our Essex office in Ingatestone. There may be an option to split the work between home and the office. You will be working within a supportive team that is part of a large independent charity which offers the opportunity to develop skills to enhance your ongoing personal development.
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website, and complete the application form demonstrating how you meet the essential shortlisting criteria.
The application will ask you for specific evidence of how you have demonstrated each of the below shortlisting criteria. You will need to give examples of each in your application so that the panel can assess your potential based on previous experiences.
Those candidates determined by the panel as meeting or exceeding the criteria based on the written evidence will then be invited to attend a competency based interview and further skills assessment.
We looking forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
The Business Support Officer is responsible for providing high-level executive assistance to the Chief Executive and management team, as well as managing tasks essential for the organisation’s corporate governance.
This role requires a proactive and detail-oriented individual who can oversee and undertake multiple responsibilities, lead delivery of essential functions, and work collaboratively with people internally and externally to ensure ESCV operates effectively.
The purpose of this role is to maximise the effectiveness of ESCV’s management by:
- Providing high quality and proactive strategic support to the Chief Executive and Management Team.
- Delivering governance support to the ESCV Board and its sub-committees.
- Overseeing corporate workflows and administrative processes, ensuring compliance and best practice in key areas, including HR, finance, contracting, premises and data protection.
- Managing or participating in programmes or projects as delegated by the Chief Executive and Management Team.
- Acting on their own initiative to support the organisations goals.
“East Sussex Community Voice is an Equal Opportunities and Diversity employer and welcomes candidates from all sections of the community.”
The client requests no contact from agencies or media sales.
We currently have an opportunity for 3 x Initial Support Agents (known internally as Triage & Early Intervention Officers) to join our team based at Ingatestone, Essex. These roles are full time working shifts 8am to 4pm or 9am to 5pm Monday to Friday with the option of hybrid working.
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression
About the role:
We are recruiting a number of Triage and Early Intervention Officers. You will be supporting people on the telephone, by text or email from a variety of different backgrounds, all with different experiences. No two days are the same & you will need to use your communication skills and resilient nature to help those dealing with trauma and the effects of crime, who may have gone through a life-changing experience. Previous experience is not required as you will receive robust training prior to working directly with clients. You will also receive ongoing support to ensure that you can provide victims with quick responses to meet their needs and help them cope and recover.
These roles are based in our Essex office in Ingatestone. There may be an option to split the work between home and the office. You will be working within a supportive team that is part of a large independent charity which offers the opportunity to develop skills to enhance your ongoing personal development. Working pattern will be either 8am to 4pm Monday to Friday or 9am to 5pm Monday to Friday.
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website, and complete the application form demonstrating how you meet the essential shortlisting criteria.
The application will ask you for specific evidence of how you have demonstrated each of the below shortlisting criteria. You will need to give examples of each in your application so that the panel can assess your potential based on previous experiences.
Those candidates determined by the panel as meeting or exceeding the criteria based on the written evidence will then be invited to attend a competency based interview and further skills assessment.
We looking forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
Wildlife Supporter Officer (Face-to-Face Membership Recruiter)
Wanted in the following locations: Staveley Nature Reserve, near Harrogate; Moorlands Nature Reserve, near York; Dearne Valley Country Park, near Barnsley; or Stirley, near Huddersfield
Yorkshire Wildlife Trust are looking for chatty and confident nature lovers to join our successful team and inspire the public to take urgent action for wildlife and wild places through membership.
You will be on the very front line of our charitable nature conservation mission, utilising your strong sales skills and your friendly and persuasive personality to encourage people to give us their financial support to bring about nature’s vital recovery.
A typical working day will revolve around enthusing everyone you meet to take small and manageable steps to becoming a force for nature. You will work at a variety of events and locations across Yorkshire, including our very own nature reserves, farmers' markets, shopping centres, country shows and major festivals. Here you will pass on your passion for our charity's work and inspire people to support us with the help of a fully-branded gazebo and interactive display set up.
Experience in sales and fundraising within either the private or charity sector would be a distinct advantage, through full training and support will be given. You will represent us in a professional manner at all times, understand and adhere to fundraising regulations and keep up to date with our work by conducting your own research and attending team meetings, both virtually and in-person.
To be successful in this role, you must have your own vehicle with business insurance.
How to apply:
Please submit an up-to-date CV and supporting statement. When writing your supporting statement, please refer to the person specification within the job description, and ensure you describe your relevant knowledge, skills and experience relevant to the role. Ideally, your CV and supporting statement should be in an editable format, such as Word, so we can anonymise your documents prior to the short-listing process. Please DO NOT include any personal details (name, address etc) within your supporting statement.
Closing date: Tuesday 16 April 2024 at midnight
Interview date: Monday 29 April and Tuesday 30 April 2024
Please note that applications received after the closing deadline may not be considered. The Trust regrets that it is unable to give feedback on unsuccessful applications.
We are committed to creating a Movement that recognises and truly values individual differences and identities. We value diversity and are committed to creating an inclusive culture where everyone is able to be themselves and to reach their full potential. We want our people to flourish, just like nature.
REF-212 813
Supporter Care Officer
Come and join the team and make a real difference!
We're looking for a Supporter Care Officer who can connect with supporters and providing excellent service.
Position: Supporter Care Officer
Location: Swindon/hybrid
Hours: Full-time
Salary: £23,000 to £24,000 per annum
Contract: Maternity Cover
Benefits: Flexible Working, Pension, Employee Assistance Programme, Family Time benefits including TOIL, 25 day’s holiday (plus bank holidays) holiday trading, discounted gym membership, Health Cash Plan or Private Medical, Cycle Scheme, Life Assurance, Staff Seminars, All Staff Gatherings, Access to LinkedIn Learning platform, Tastecard, Childcare Vouchers, Loyalty Awards, Staff Events, Free tea and coffee and free car parking
Closing Date: 2 April 2024. We’ll be interviewing on a rolling basis throughout the application period, so please submit your application early as we may close it before the deadline.
Interview Date: First interviews 8 and 11 April 2024 online, Second interviews 16 April in Swindon office
The Role
You'll handle inquiries, appeals and products, maintain supporter records and deliver outstanding service via email, telephone and letters. With your confident and accurate use of the Customer Relationship Management system, you'll ensure accurate data entry and process credit card donations in line with GDPR rules.
In addition to administrative tasks, this role involves supporting the charity’s mission and work in all interactions. You’ll have the opportunity to pray with supporters over the telephone and you'll support staff by managing travel bookings and serving as an information hub.
If you thrive on learning new processes, juggling multiple tasks and adapting quickly to challenges, this role offers a fantastic opportunity to be part of a great team.
About You
You will come from a customer service background, with hands-on experience of using CRM databases as well as Microsoft Outlook and Word.
If this sounds like you and you have the legal right to work and remain in the UK, we’d love to hear from you. Please provide your CV and a 250-word statement that sets out why you’re the best person for this position.
In Return…
Commitment - As a Christian organisation, the charity believe you have gifts and abilities that are all your own. So they’re willing to explore how what you have might fit what’s needed.
The checklist – There’s no such thing as the perfect candidate. You don't have to tick every box on the job description before you apply!
It's personal - You have a life outside work, and the organisation want you to be able to live it well. So are happy to talk to you about flexible working hours and working from home.
Learn and grow - When you're trained in a new skill, or learn a different perspective, it benefits everyone. The organisation is committed to making it possible for everyone to flourish, with a huge variety of learning resources available.
Together and apart - The charity believe in home working where it’s appropriate, and during lockdown they made that work really well. But know how important it is to meet face to face, too and are committed to making the office an enriching environment, where people are glad to be.
Celebrating difference - Universal acceptance for everyone, everywhere is at the heart of the organisation and it promotes diversity of thought, culture and background. Diversity is valued and this is reflected in the workforce.
Level ground - We want you to bring your best to the application and selection process. If you need any adjustments to be made for that to happen, let us know and we'll be glad to help.
About the Organisation
The organisations mission is to offer the Bible to the world. It is a vision of a world where everyone has access to the Bible and can recognise its value for them, their families and communities. Working for a Christian charity, this is a great opportunity to work for an investor in people gold employer who have won awards for their excellence in investing in people. They are committed to the development of all staff and have fantastic charity-sector benefits to help motivate and retain exceptional people.
You may also have experience in areas such as Supporter Care, Supporter Experience, Supporter Care Officer, Supporter Experience Officer, Customer Service Officer, Customer Service Agent, Customer Service Support.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.