The Welcome Home Crisis Supporter

Closing Date Monday Monday 21st Nov 2021

Bury Involvement Group (BIG) is a mental health charity led by people with personal experience of mental and emotional distress. BIG is commissioned locally to provide the Bury Peer Led Crisis Service which provides an out of hour’s crisis support service, in the community, for adults experiencing mental health crisis. The service provides person centred support in a non-clinical environment which is led by a team with personal experience of mental and emotional distress. The service forms part of a new partnership between us, and local Pennine Care Foundation Trust services, to provide a responsive crisis service to individuals in distress within the area.

We are excited to have secured funding allowing us to develop and deliver a new to pilot a new role for a Welcome Home Crisis Supporter, who will join the Bury Peer Led Crisis Service team, to support adults in Bury to make the transition from hospital to community as supportive as possible - by providing them with a safe and consistent therapeutic relationship along their journey.

As a Welcome Home Supporter you will interact, communicate and build relationships based on mutuality with adults experiencing mental health crisis. You will provide face to face, and occasional telephone, emotional support to individuals leaving the mental health inpatients unit in Bury, supporting them throughout the discharge process back into the community. You will adopt a collaborative approach to working with visitors helping them to develop a welcome home plan through a mutual negotiation of the visitor’s needs to support them out of hospital.  You will sit within the Bury Peer Led Crisis Service team and will work alongside the team to facilitate a drop-in service. You will keep a record of contact and outcomes to report and provide monitoring and evaluation data supported by the Service Lead.

We wish to recruit someone with experience of working with people with mental health problems, who themselves has personal experience of mental distress. We are looking for individuals who have experience of working with people at risk of suicide and self-injury. We are looking for a reflective individual with a demonstrable ability to build positive therapeutic relationships with adults experiencing mental health crisis. You will need to be able to communicate with visitors clearly and effectively using non-clinical language. You will need to have proven experience supporting adults with mental health conditions using recovery orientated approaches. You will need to be able to work effectively as part of a team, while being highly organised and planning and prioritising your work.

Our team is friendly, supportive, and committed to our mission of empowering adults with mental health conditions towards recovery and improved quality of life. You will be integral to the continued development of a well-respected local mental health charity that makes a real difference to people’s lives.

• 35 hours a week
• £26,390.04 actual
• 12 month fixed term contract - with the option of this being extended beyond this date dependent on the long term commissioning of the project.
• Annual Leave entitlement of 28 days (plus 3 Bank Holidays)
• Fully paid training
• Clinical Supervision paid for

Interviews will take place the week commencing 21st Novemeber.

If you would like to discuss the role, please contact the charity and request Jordan Fahy (Chief Officer).

Victim Support, South Wales Victim Focus is looking for a full-time Victim Focus Business Support Administrator based in Rumney, Cardiff.

This is a fixed term contract which is currently anticipated to come to an end December 2022.

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System.. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

South Wales Victim Focus serves diverse communities, many of whom experience a range of barriers that may impact on their ability to cope and recover from what they have experienced. These can include financial distress; social isolation; reduced mobility; mental and physical health issues; substance use and lack of opportunity. South Wales Victim Focus aims to identify what matters to service users and empower them to take control of their journey. The nature of service required will vary depending on individual circumstances and will range from short term intervention to deal with specific issues to more regular on-going interventions addressing a range of needs and/or supporting individuals through a lengthy criminal justice process.

The purpose of this role is to provide administrative support to the South Wales Victim Focus Service.

The post holder will work within a team of staff and volunteers, with the main functions of their role to manage the day to day administration of the service and to ensure up to date and accurate recording of all information. Assistance with the volunteering recruitment as well as marketing and advertising the service across South Wales.

The ideal candidate will have a can do attitude and be ready to use their initiative to support a busy and evolving service in their vision to help victims cope and recover from their experiences.

Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans, and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.

Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are marked in the person specification as A. In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.

If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required

Victim Support is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We believe this can be achieved through attracting, developing and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all communities and monitor the diversity of applicants to analyse if we are representative of the communities we serve in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of our commitment to the Race at Work Charter we would particularly welcome applicants from BAM

An exciting opportunity to transform the visitor experience at Portsmouth Cathedral, building stronger relationships with our local partners.Equally important is the role of supporting our existing volunteers.

Come and join the team at an exciting time as we develop plans to increase our impact as a Cathedral, as a Christian worshipping community, civic space, artistic venue and visitor destination while improving our financial sustainabilty through commerical events and fundraising.  This position will play a crucial role in the flourishing of the Cathedral, both externally, as we enhance our visitor offer and sustain and build partnerships, and internally, as we support and expand our volunteer teams.

If you have talents and experience in managing volunteers and attracting and nurturing visitors, if you are a people person, are confident and innovative, we would be delighted to hear from you.

The role reports to the Canon Chancellor and Vice-Dean with matrix reporting line to the Head of Fundraising and Events.

36 month contract funded by the Cathedral Sustainability Fund.

Job purpose

• Development and delivery of a high-quality visitor experience to Portsmouth Cathedral, raising the profile of the Cathedral and generating increased income to support its mission.
• Management, support, recruitment, induction, and training of volunteers.

Portsmouth Cathedral is an Equal Opportunities Employer.

Portsmouth Cathedral  is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All post holders and volunteers are expected to share this commitment. This role will be subject to an enhanced DBS check. 

Full details available in the Application Pack

About the Role

We are looking for a Supporter Care Officer who is eager to hit the ground running, join our team based at our Head Office in Vauxhall, London.

Reporting to the Supporter Experience Manager, you will work on various administrative activities, including liaising with supporters, keeping the database updated and supporting the team with other requirements.

You will be the main point of contact with Leonard Cheshire supporters responsible for the inbound supporter care line and email, ensuring queries are dealt with effectively and on time.

About the team

Our small but mighty Individual Giving team sits within the wider Marketing & Fundraising directorate, which is set to see significant growth in 2019/20. We’re friendly, dynamic and have ambitious targets which this role will play a critical part in achieving.

About you

Ideally, you will have some experience in the supporter care field but as a minimum, you will bring some administration and telephone-based customer service experience together with the desire to help us develop and progress in a time of significant change.

You will be an effective communicator with excellent interpersonal skills in addition to a professional and confident manner. You will be an effective team player who can work as part of a small and dynamic team as well as independently.

We seek candidates with a genuine commitment to the values and ethos of Leonard Cheshire.

About Leonard Cheshire

Leonard Cheshire supports more than 30,000 people across the UK and globally to live, learn and work as independently as they choose, whatever their ability. We’re the UK’s largest voluntary sector provider of services for people with disabilities and we do everything humanly possible to empower people to live their lives as freely and as fully as they choose.

• Benefits in store
  - Substantial annual leave, plus bank holidays and the option to buy more.
  - A generous employer contribution to a company pension scheme with additional life cover.
  - Access to a cash health plan at favourable rates.
  - A Comprehensive Employee Assistance Programme

Leonard Cheshire welcomes applications from all sections of the community. We actively encourage applications from people with a disability, supporting where possible, your requirements for reasonable adjustments.

We are committed to safeguarding and promoting the welfare of children and adults at risk. A satisfactory disclosure check (PVG membership in Scotland) is required for this post. References will be obtained for all roles.

Shortlisting for this role may take place as applications are received. We therefore reserve the right to close this vacancy once suitable candidates have been appointed.

An exciting opportunity has arisen at Badger Trust, the voice for badgers in England and Wales, as the small team is expanded to better serve our supporters, groups and wider audiences, as well as add essential resource to key back office functions to ensure we operate in an efficient and effective way. This is a new role as part of wider investment in the team, to bring greater impact to our work to protect and conserve badgers.

Originally established in 1986 as the National Federation of Badger Groups, and evolving into Badger Trust in 2005, our charity works to promote and enhance the welfare, conservation and protection of badgers, their setts and their habitats in England and Wales (Scotland is covered by Scottish Badgers). We campaign across a number of areas at national level, and are supported by, and support, a network of over 50 autonomous local badger groups on the ground, plus a large community of supporters who support us in many different ways, including one off and regular donations, annual subscription, campaigns actions and purchases via our ‘Brock shop’.

The successful candidate will be a confident self-starter, who is eager to learn and develop their supporter care and administration skills in a national charity setting. They will enjoy dealing with a wide and diverse range of people on the phone and have good administrative skills gained in a customer or supporter-facing environment, including the ability to deal with a range of enquiries submitted by telephone, email, social media and post. Core competencies in handling financial transactions, processing data, updating a CRM system, and being able to perform repetitive tasks with due care and attention are essential. The role will report to the Operations and Finance Manager, and be office based at our Brighton location (with option for a mix of office/remote working).

We are a small, friendly team and are looking for someone who is ready to get stuck in, be part of a growing team, is adaptable, and can work to help maximise the impact of the charity at this key time of growth. If this sounds like you please apply by Monday 22nd November 1pm. Please ensure the cover letter sets out how you meet the person specification. Interviews are expected to be Thursday 25th November in Brighton, and successful candidates will be notified by Monday 22nd November at 6pm.

To find out more about us please see our website to see the work we do and the ways in which supporters and wider audiences can interact with us, as well as our social channels. 

Main terms and conditions of service

Contract type: Fixed term contract for 18 months (with hope to extend dependant on funding)

Salary: £17k - 20k (dependant on experience)

Hours: 0.8 - 1.0 FTE (pro-rate if part-time)

Location: Brighton, East Sussex (with optional hybrid working between office and remote/home)

Annual leave: 25 days plus Public Holidays 

Pension: 3% employer contribution; 5% employee contribution

Other benefits: Cash health plan; death in service benefit; season ticket or cycle purchase loan.

Are you an inspiring leader with proven experience of managing creative and customer-focused teams to achieve success? Are you known for your skill at juggling ‘left brain / right brain’ work – switching effortlessly from detailed analysis to big, bold, creative thinking? Are you passionate about using insight to change how people think and how work gets done?

Head of Supporter Experience Responsibilities:

If the answer is yes, please read on.
At Alzheimer’s Society, our supporters are the heart and soul of what we do. They make change happen, whether by raising money, campaigning for social care reform, or volunteering to help people with dementia. As Head of Supporter Experience, your mission will be to make sure we’re giving each of these amazing people the most efficient, enriching and rewarding experience possible.

To achieve this, you’ll head up four complementary teams, spanning data analysis and insight, comms and supporter care. All make a crucial difference – directly or indirectly – to the practical and emotional experiences of our supporters. Day-to-day, you’ll use your expertise in manging high-performance teams to help maximise income and engagement from existing Fundraising activity. More widely, you’ll use your curiosity, energy and ‘even better if’ obsessiveness to embed a supporter experience mindset across the Fundraising directorate – working to understand supporters better, amplify their voices, and foster an internal culture of marginal gains so that they, and we, can do even more for people affected by dementia

Head of Supporter Experience Requirements:

You will have extensive experience of successfully managing and improving creative, insight or customer support teams. This need not have been in the charity sector, and you may well benefit from bringing fresh ideas to this role. You will have good familiarity with each of the areas you’ll be overseeing, and be as happy diving into the detail of a particular area as you are thinking big about the bigger picture.

An exceptional influencer and strategic thinker, your outstanding commercial acumen will quickly give you a deep understanding the needs of the business – from individual Fundraising campaigns to organisation-level planning. You will be someone to whom others gravitate for an expert view, while always recognising the limitations of your and your teams’ existing approach – pushing them, and those they support, to always think bigger and better about what they do.

About Alzheimer’s Society:

Alzheimer's Society is the UK's leading dementia charity. With people affected by dementia among the worst hit by the pandemic, there has never been a more important or exciting time to join us and help to deliver the lasting change which people with dementia desperately need.

Position: Head of Supporter Experience
Location: Home Worker (England, Wales and NI)
Contract type: Permanent
Hours: Full Time, 35 hours per week
Salary: £58,931 - £66,214 - actual per annum (depending on skills and experience) + London Allowance of £3,600 if the role holder lives in Greater London

Closing Date: 28 October 2021
Interview Date: Wednesday 10 November 2021

You may have experience of the following: Head of Supporter Development, Supporter Development Manager, Head of Fundraising, Fundraiser, Fundraising Manager, Senior Fundraising Manager, Senior Fundraising Executive, Business Development Manager, Fundraising Development Manager, Project Manager, etc.

Ref: 103 726

Do you love managing detail and ensuring everything works just right? Do you have experience providing high-quality admin support, or supporter, or customer care? Do you want to work for an organization that helps make the world better? We’re offering a rewarding opportunity for a highly effective administrator to play a key role within Survival’s Supporter Services department.

This is an interesting role where you will be in the front line talking to our valued supporters, handling day-to-day processes and procedures, working on our supporter database as well as handling reception and general inquiries. 

The role encompasses a wide variety of tasks, subject to change as the organization evolves and grows. The following list is not exhaustive but please note that this role undertakes a high level of repetitive administrative procedures and thus you are unlikely to be fulfilled if you do not enjoy administration.

Responsibilities 

Supporter care & administration

• Be the first point of call for general supporters, donors and potential donors, and respond to enquiries to Survival’s [email protected] account
• Carry out reception duties including managing incoming and outgoing post and deliveries, answering phone calls and welcoming visitors
• Accurately and efficiently update supporter records as needed
• Accurately load and process Direct Debits and standing orders into Survival’s database
• Ensure our webpage and database are accurately capturing online donations
• Accurately enter offline donations into Survival’s database
• Send thank-you letters for donations
• Assist in processing Gift Aid claim submissions
• Adhere to HMRC auditing requirements, and GDPR policies and regulations, as explained by the department head
• Report donation and database issues and work with IT and our Salesforce team to find solutions
• Work closely with staff in Survival’s overseas offices by sharing ideas and support with regards to our administrative systems

Various

• Assist the Finance officer with finance activities when needed
• Provide support to the Fundraising and outreach coordinator for fundraising and outreach activities
• Assist the Supporter services director with facilities management and trading activities when needed
• General duties such as photocopying, scanning, filing, moving boxes, setting up meeting rooms etc.

Experience and skills 

Required

• Strong administrative skills, takes enjoyment from this type of work and has a positive attitude
• Must have excellent telephone manner, be patient, enthusiastic and personable
• Demonstrated ability to manage a heavy and ever-changing workload
• Excellent organizational skills and the ability to plan and prioritize effectively
• Excellent personal skills – trustworthy and a good relationship builder
• Must work well with numbers and have good spoken and written English
• Computer literate, including CRM management
• A desire to serve the cause of Indigenous peoples’ rights 
• Commitment to Survival International's vision, mission, and values
• You must have the right to live and work in the UK

Preferred

While we have a preference for candidates with the below skills and experience, we are willing to consider supporting an excellent candidate in developing their skills to reach these levels.

• Experience of providing excellent administrative and/or customer support in a supporter/customer-focused environment
• Prior experience of using Salesforce would be a huge benefit
• Experience in the charity / non-profit sector
• Knowledge of any of Survival’s other working languages (Spanish, French, Portuguese, Italian, German, Hindi, Oriya) would be an advantage

What can we offer you?

When you join Survival International, you’re getting more than just a career: you’re gaining a unique opportunity to join one of the most exciting campaigning organizations around. It is not just a job. You will be working with an international team of passionate people who really care about human rights and want to change the status quo. 

Being part of such a small (but growing!) team offers the opportunity for real variety in your day-to-day work and the development of your role.

We have generous annual leave (25 days plus bank holidays) and a cycle to work scheme.

Salary range: £26,000 per annum
Hours of work: This is a full-time position (Monday – Friday, 10am – 6pm) for 6 months with the possibility of a permanent contract
Location: London head office, with remote working*

Closing date for applications: The vacancy will remain open until the position is filled

To apply: Please complete the application form and send together with your CV and a covering letter

*At present our staff are mostly working remotely because of Covid precautions; we are assessing this on an ongoing basis.

Equal opportunities

Survival is committed to building a diverse and inclusive workplace and actively welcomes applications from candidates of all backgrounds. We will not discriminate on the basis of any aspect of your identity. 

If you love building new connections, nurturing relationships and diving into the world of digital media, then we have the job for you.

This newly created, broad-scope role is perfect for someone wanting to widen their skillset and elicit real change!  You will be working within a small but thriving organisation that values your views and encourages personal and professional development. Investing in people, creativity, independent thought, and brave leadership allows us deliver life-changing impact to children and young people with Down’s syndrome in Kent and Medway.

We are seeking a resourceful, proactive, and organised person to support our fundraising activities. This role will be integral to the growth and development of our work, supporting the children and young people with Down’s syndrome and their wider networks.

Hours:

17.5 hours per week (the post holder will also be required to work very occasional evening and weekends, for which time off in lieu will be offered)

Salary:

£ 26,000 - £28,000 FTE per annum – depending on experience

Location:

Central Maidstone Office, ME14 1HH. There may be flexible working options and home working available on request.

About the role:

This new role will be part of a management re-structure and the successful applicant will have an active part in shaping the future of the charity. This is your chance to really make and impact and make the role your own.

The post will focus on delivering the fundraising strategy with particular emphasis on raising money from Corporates and individual giving. It will also lead and shape the marketing approach to this small, but thriving charity.

About you:

The ideal candidate will be proactive and self-motivated to achieve success, with excellent verbal and written communication skills. You will be experienced in charity fundraising. You will have experience in communication management, as well as the design and execution of suitable communication material. You will have had demonstrable success at engaging people to a cause and motivating giving.

We’re pleased to be working with a hospital charity who are looking for a Volunteer and Supporter Relations Officer to join their team. You will be responsible for managing the charity’s volunteer programmers by recruiting volunteers to promote the work of the charity to visitors, whilst also develop and delivering a multi-channel engagement and stewardship strategy across a range of fundraising programmes.

The charity is looking for someone who is able to develop an internal and external volunteer recruitment strategy, whilst also being able to drive long term and enhanced engagement with supporter at all levels to maximise income. You will also be responsible for line managing one Fundraising Assistant.

You will need:

• Excellent organisational skills with the ability to work effectively across a varied role
• Experience delivering exceptional levels of customer care
• Ability to build confident working relationships at all levels
• The ability to spot and resolve problems before they impact a supporter or volunteer

Salary: £26,000 - £31,000

Location: London (hybrid of office and WFH)

Deadline: ASAP

If you would like to have an informal discussion, please call James on 02030 062787 or email [email protected].

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector.

Eden Brown is pleased to be working in conjunction with a large, high profile charity on their Supporter Development Manager vacancy. This job can be home-based anywhere in the UK, based in their London HQ or in one of their UK hubs.

The Supporter Development Manager will join a successful team responsible for optimising established campaigns as well as looking to innovate and develop the retention programme. You will quickly build excellent relationships within the charity and with supporters and have a strong commitment to outstanding supporter care.

The role is primarily responsible for retaining and developing their existing supporters. It is essential to the charity's aim of providing excellent experiences for their supporters that deepen engagement and maximise the support they receive to fund their life-changing work. This role is directly responsible for implementing the supporter development strategy and plan to promote a variety of product areas including gaming (raffle and lottery), regular giving and cash donations. You will deliver 'warm' supporter development campaigns and activities to maximise net income and provide supporters with a meaningful supporter journey.

You'll help the charity continue to adapt and optimise their fundraising through the challenging environment created by Covid-19. They are looking for a professional and knowledgeable fundraiser to support the delivery of their strategy.

As the Supporter Development you'll be able to demonstrate a solid track record of direct marketing and delivering successful campaign activity, as well as having excellent communication and project management skills alongside a good understanding of data and segmentation.

You will need to be highly organised and have experience of leading on multiple projects, with a clear focus on optimising and improving delivery at every opportunity as well as have experience of managing various workstreams and will be able to produce high quality work to meet deadlines and targets, ensuring we are always delivering high performing activity.

Eden Brown is committed to equality in the workplace and is an equal opportunity employer.

The Senior Supporter Relations Officer is a fantastic opportunity to make a mark in a priority area, which is still quite new to CBM. The role is part of the Supporter Relations team, responsible for personalised communications, primarily through outbound and inbound telephone conversations to individuals and churches. The team work to build and enhance relationship with that will generate long-term support and commitment and transform lives in the world’s poorest places. They are the first point of contact for many people contacting CBM UK.

The team do not work to aggressive targets, and are instead here to brighten people’s days. The role offers the opportunity to have uplifting, inspiring conversations. Ultimately, you will help to create extraordinary and wonderful moments in our donors’ lives through high performing stewardship and fundraising.

The position line manages two part-time team members, and as Senior Officer, you will be responsible for the planning, coordinating and running of telephone campaigns, through campaign set-up, monitoring key performance indicators, and ongoing campaign analysis and reporting.

If this sounds of interest, we’d love to have an informal chat to tell you more about this exciting role, to answer any questions and to find out a little more about you. 

We are working with a wonderful charity based in South London to recruit a Part Time Supporter Care Officer, working flexibly around 21 hours per week you will have a mix of office and home-based working. The charity has gone through an impressive state of growth and is now seeking some additional help within their supporter care function, the role is a fixed term 4-month contract, that could extend as they continue to grow.

The role will suit someone that enjoys delivering excellent customer care and has a passion for the charity sector, our client is willing to train individuals who wish to develop their career within supporter care/ operations

Duties for the Supporter Care Officer:
Manage bespoke supporter queries, via telephone, email, and letter
Create thank you email and letters
Assist with supporter journey projects
Manage banking and post
Update records and Gift Aid status
Process and reconcile incoming gifts

You will have:
Previous experience within supporter or customer care
Strong data administration skills
Ability to work from own initiative
A passion and interest for excellent supporter care and communications

If you would like to have an informal discussion, please call Chloe on 02030 062787 or email [email protected].

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector.

We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.

If enough applications are received the charity reserve the right to end the application period sooner.

Do you want a rewarding career where you can really make a difference?

Are you an experienced direct marketing professional with strong digital skills that would benefit a leading mental health charity acquire new donors?

If so, you may be the person we are looking for.

We’re Rethink Mental Illness, a leading charity provider of mental health services in England. We support thousands of people through our groups, services, policy, campaigns and advice and information. Our work supports us in delivering on our mission: “A better life for everyone severely affected by mental illness.”

We have a new exciting opportunity for a Supporter Fundraising Manager to join our established and friendly Fundraising team. You will join us on a permanent contract working full time, 35 hours per week.

This role is agile; meaning you shall partly be based in our offices in Vauxhall London, coupled with remotely working from home.

In everything we do, we seek to demonstrate our values: Passion, Commitment, Openness, Hope, Expertise and Understanding. If these values resonate with you, we would love to hear from you.

What will you be doing?

You will be responsible for developing and delivering activities across a broad number of channels, but primarily digital and telemarketing, to acquire new individual donors to give on a regular or ad hoc basis. This is to maximise income generation to both Rethink Mental Illness and Mental Health UK, our UK-wide charity of which Rethink Mental Illness is 1 of 4 founding members.

You will work closely with the rest of the Fundraising team, external suppliers and colleagues elsewhere in the organisation to develop fundraising strategies and communications for recruiting different audiences, to maximise lead conversion, ROI and lifetime value.

Over time, dependent on initial success and building the case for investment, you may be supported by 1-2 officers to help you deliver an expanding portfolio of recruitment activity.

You will also be:

• Overseeing the overall acquisition plan for the year to ensure campaigns are delivered on time and budget

• Product innovation, proposition and audience development.
• Advising teams on digital best practice.
• Managing supporter journeys and appeals for Mental Health UK
• Optimising data capture, processing and tracking

Do you have what we are looking for?

• Strong experience of managing and delivering digital marketing campaigns (ads, search, social and email), as well as in some other channels such as telemarketing and direct mail. Being able to manage complex multi-channel campaigns and journeys for different products, ideally in fundraising will be key.
• Experience of audience targeting, segmentation, testing and response analysis and associated impacts on budget monitoring and forecasting.
• Proven experience of working to and exceeding targets and KPIs
• An effective communicator in both oral and written English able to communicate sensitive issues clearly to non-specialist audiences, a confident copywriter and editor, and an eye for design
• Team player, establishes good working relationships and works confidently with a range of professionals; values and works effectively in a diverse environment
• Experience of procuring and working with external suppliers and stakeholders
• Sound understanding of relevant fundraising regulations and data protection regulation

What will you receive?

You will have plenty of opportunities to enhance your abilities with the chance to make a real difference every day. In addition, you will have excellent development opportunities including funded training, career development and a range e-learning courses. You will also receive:  

• Salary of £35,722.24 to 39,273.67 per annum (Incl. of London Weighting) 
• Contributory pension scheme
• Life assurance and employee assistance programme
• 25 days annual leave rising to 30 days plus bank holidays
• Your "Rethink Day" - 1 day’s additional leave (pro rata) on your Birthday
• Eyecare vouchers
• Flexible working  

Supporter Care and Database Manager

Full Time- 37.5 hours per week

Set in beautiful, landscaped gardens, Katharine House Hospice couldn’t keep making such a difference in our local community without experienced and dedicated staff and volunteers.

All staff benefit from:

• generous holiday entitlement of 27 days per year, plus bank holidays
• a contributory pension scheme
• opportunities for training and development
• free on-site parking.

Working together with the fundraising, marketing and retail teams, you will have excellent interpersonal skills with experience in managing a supporter/customer care function. You will ensure excellent supporter administration processes and procedures are in place to ensure timely donation handling and thanking, and the accurate management of lottery, gift aid and direct debit administration and reporting.

This role is also responsible for the management and care of the fundraising database and data reporting requirements by charity colleagues and will lead on ensuring high quality supporter care is provided to our voluntary income supporter audiences.

If you are a strong team worker with an ability to motivate others, please apply today.

How to Apply

Please go to our website to download the job description and equality and diversity form and apply with CV and supporting statement of no more than one side A4 outlining your motivations and suitability for the role, and how your experience meets the role requirements.

JOB RESPONSIBILITIES

• Play a proactive role as part of the fundraising management team. Contribute to the overall income generation strategy, to develop and deliver a coherent and compelling supporter care and database strategy. Deliver operational plans and budgets to ensure outstanding supporter care to supporters.
• Manage and motivate the supporter care and database team, identifying and resolving operational issues and taking responsibility for staff performance, setting priorities, and managing performance through the development of work plans and 1:1’s.
• Build an internal culture focused on supporter experience to increase the lifetime value and retention, delivering effective stewardship to aid in the acquisition, retention and development of Katharine House supporters.
• Work with the Supporter Care and Database Manager to ensure efficient supporter engagement procedures and processes, making effective use of the CRM database.
• Ensure the Supporter Care team are the first point of contact for our community, dealing with donations and all types of query.
• Ensure accurate and timely donation and gift aid processing, ensuring delivery of SLA’s.
• To develop and improve our supporter communications via process improvements and training
• Lead on lottery administration, ensuring weekly draws and gaming board administration are accurately completed, and processes for new and lapsed players are well managed.
• Working together with the Supporter Engagement Manager, ensure legacy estates are administered with timely correspondence to executors to receive legacy income.
• Ensure excellent data management and reporting, keeping the fundraising managers and SLT updated on supporter analytics, data reporting, new trends, processes and technologies.
• Working with the Senior Database Officer provide timely data selections for fundraising and marketing purposes.
• Working together with the Finance Department, produce income reports and ensure figures balance between the CRM database and financial systems.
• Working together with the Supporter and Community Engagement Managers and Retail Manager to promote and develop the Gift Aid scheme to maximise claims and ensure the hospice adheres to HMRC requirements

Team Working

• Support the fundraising team as an effective team member, contributing to development through collaboration and proactively participating in progress reviews, team meetings and team building.
• Promote and contribute to a co-operative working ethos with other KHH teams to maximise effective working throughout the charity and across the hospice.
• Participate in promoting and developing the work of KHH through effective marketing of the vision and ideals of the organisation to external audiences.

Other Responsibilities

• Safeguarding is everyone’s responsibility. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an employee, you are expected to follow the hospice’s Safeguarding Policies and report any concerns in accordance with those policies.
• Keep up to date with sector trends and feed this into team planning.
• Maintain confidentiality and data protection regarding all personal information and hospice activity.
• Grow knowledge and maintain awareness of sector trends, ensure best practice and adherence to relevant fundraising and marketing codes of practice and legislation, including GDPR.
• Undertake other tasks reasonably requested by your line manager, as appropriate.