Supporter experience officer jobs

YES care about young people's mental health, sexual health and wellbeing. The Outreach and Support Officer will deliver knowledgeable, high-quality, youth-centred support to young people in various settings.

You will get out into the community via outreach engagement, offering one-to-one support, events and groups.  You iwill be a key part of our Information and Guidance team, delivering wellbeing programmes and workshops for YES. 

This role is frontline and delivery-focused, supporting the development of responsive, inclusive, and professionally delivered services in outreach settings such as schools, youth clubs, social spaces and groups and will be pivotal within our small team of young people's support staff. 

At YES, we care about young people futures, providing wellbeing and therapeutic support.  This brand new role will support young LGBTQ+ people to connect via a new social group and provide one to one support around issues such as sexuality, gender identity, relationships, isolation, education. You will lead and develop YES’s LGBTQ+ offer, ensuring services are peer-led, affirming, safe, and professionally delivered.

This role requires lived experience and a strong understanding of LGBTQ+ identities and issues affecting young people, alongside professional boundaries, safeguarding awareness, and service development capability.

If you are keen to help young LGBTQ+ people in the area and have experience in delivering and/or developing services, we would love to hear from you.  We are a small but growing charity with strong roots in our local area.

Do you want to use data-driven approaches to bring change to people’s lives? Enjoy meeting new people, helping them, and teaching them new skills? Want to gain new experiences in the diverse and developing homelessness sector? If any of those sound like you, then we would love to hear from you! 

Homeless Link have an exciting opportunity for you to work with data to help thousands of rough sleepers get the help they need. We are looking for a new Database Support Officer to bring their enthusiasm and technical and communication skills to our fast-paced environment, which nurtures future development opportunities.

CHAIN – the Combined Homelessness and Information Network – is a multi-agency database for rough sleeping services in London. It plays a central role in the sector, allowing workers to share information with each other and ensuring their clients get the right support.  It is one of the world’s most comprehensive systems of its kind, and is used for developing London and UK-wide rough sleeping strategy and policy.

This dynamic role requires a flexible skillset, responsiveness, and a willingness to learn. Working collaboratively in our small team, you will:

• Develop relationships with rough sleeper outreach services,
• Help to run the busy CHAIN Helpdesk service,
• Create bespoke reports and statistics
• Facilitate training sessions
• Participate in the ongoing development and improvement of the system

The ideal candidate will combine a genuine enthusiasm for helping others and continuously improving services with great attention to detail, and problem-solving skills. You’ll have a high level of expertise in Excel and some understanding of managing databases. We’ll provide lots of support to develop your skills in using Access and Salesforce, as well as your understanding of data protection policies, and of the work of the homelessness sector.

We are actively seeking to increase diversity within our organisation and would greatly welcome applications from people with lived experience of homelessness, from a black or minority ethnic background and/or with a disability.

For full details of the role and how to apply use the link to visit our website.

JOB TITLE: Kinship Community & Family Support Worker

RESPONSIBLE TO: Kinship Services Manager

HOURS OF WORK Part-time 28hours (evening and weekend work will be required)

LOCATION: Hybrid – in person community delivery, with requirements to attend office base in Edinburgh/East Lothian, and home working possible

SALARY / GRADE: Fixed term 24 months (with potential for extension, funding allowing)

Grade 4 / £28,615 per annum fte – pro-rata

KEY WORKING RELATIONSHIPS

•Kinship Services Manager

•Adoption UK Scotland and Kinship service colleagues

•The Adoption and Kinship Community in Scotland

•Local Authorities and external commissioners

PURPOSE OF THE ROLE

·To support the community work of Adoption UK Scotland and their kinship services, to provide professionals, parents/carers, children, and young people access to information, resources, and services for kinship communities and to engage with families in their local communities.

·To offer a front-line service, primarily to kinship families based in the East Lothian Community, by supporting delivery and administration for activities and events, including regular support groups delivery, youth and family events. Support of events in other areas in Scotland based on resources and availability.

·To hold and manage kinship care family cases, providing direct family support within service guidelines and delivery model.

·Support planning, organisation of, and attendance at, in person and online events through funded projects and services to bring together kinship families and individuals, enable peer support, build a sense of community and promote an active and supportive Community Network.

·To respond to enquiries received via the Information and Support Service and relevant email inboxes with relevant information and/or signposting.

·To be part of the wider kinship service team within Adoption UK Scotland, working across teams and services.

·Work collaboratively with colleagues across all services areas of Adoption UK

MAIN DUTIES AND RESPONSIBILITIES

·Working alongside service leads within the kinship teams, and with the wider community team members to plan and deliver specific events and activities for East Lothian Council Kinship community members, and kinship families in wider areas where resources and availability allows.

·Provide administrative coordination for community groups, including collating event materials, gathering feedback and evaluations for reporting purposes, supporting delivery of events, maintaining records using existing required systems, and responding to enquiries via our Information and Support line and relevant email inboxes.

·To facilitate referral meetings with new kinship carers accessing the East Lothian Kinship Support Service, including initial assessment of need to identify suitable support and signposting requirements

·To hold responsibility for administrative requirements relating to referrals and cases within the East Lothian Kinship Support Service, including setting up new cases and recording service delivery interactions, using existing Adoption UK systems and processes

·To work with colleagues in the Foundations for Families kinship support service to support delivery where time and resources allow, and coordinate activities between services where appropriate.

·To report to line manager and directors in Adoption UK Scotland relating to service delivery, including contributing to monitoring and reporting on activities.

·To work alongside Adoption UK colleagues to develop and improve resources and services for kinship carers

Knowledge and experience

• Demonstrable knowledge and understanding of the kinship legislation system, issues and challenges faced by kinship individuals. (Essential)
• Experience of engagement and direct work with families (Essential)
• Experience of facilitation of in person and online groups (or commitment to learn) and commitment to digital safeguarding (Essential)

Qualifications and Education

• Relevant degree or qualification (e.g. community work, social sciences) or equivalent experience (Essential)

Skills and abilities

• Report writing and record keeping (Essential)
• Excellent communication skills, both written and verbal (Essential)
• Ability to build and maintain relationships (Essential)
• The ability to use Microsoft Office (Word, Excel, Outlook) (Essential)

Accountability

• Liaise with colleagues to share updates and information
• Report to supervisor and relevant managers and external commissioners on activities

Behaviours

• Takes pride in Adoption UK and promotes its values and mission in all interactions with external stakeholders.
• Demonstrates commitment to equality, diversity and inclusion in all aspects of role at all times.
• Follows all policies and procedures relating to risk assessments, safeguarding and youth service delivery
• Contributes to an open and honest culture
• Encourages challenge and creativity, transparency and consistency.
• Leads by example.
• Offers outstanding service to members.
• Promotes cross functional team working, sharing skills and knowledge
• Communicates clearly, seeking clarity when unclear and valuing the opinion of others.
• Valuing the opinion of other. Treating colleagues and other stakeholders with respect.
• Takes pride in own development, committed to achieving high standards and agreed objectives

Mission Without Borders (MWB) is a Christian charity supporting over 10,000 children and 2,000 families living in poverty across Eastern Europe. As we embark on an ambitious new 5‑year strategy, we’re investing in the growth of our UK team and we’re looking for a creative, proactive Marketing & Communications Officer to help expand our reach, raise awareness, and inspire supporters across the UK.

In this exciting new role, you’ll shape and deliver our marketing and communications strategy across both digital and traditional channels. From running targeted digital campaigns and enhancing our online presence to crafting compelling stories and to building relationships with Christian media and, you'll play a key part in growing awareness, engagement and income.

We’re seeking someone with strong digital marketing experience, excellent storytelling and relationship building skills, with an understanding of the UK Christian landscape. If you’re passionate about using your skills to make a real impact, and to help bring hope for vulnerable children and families across Eastern Europe, we’d love to hear from you.

About This Job

This is an exciting training role in Army Cadet Headquarters responsible for assuring that First Responder training supported through ACCT UK for the Army Cadets is delivered in accordance with appropriate national governing bodies or appropriate awarding bodies, and that the appropriate qualifications are recorded on Westminster.

We are looking for a training professional to bring their skills, enthusiasm, and personal credibility to the team and lead on medical planning policy, process and assurance being completed.

Essential Skill

· Be an experienced trainer with a minimum of a Level 4 Teaching Qualification

· Evidence of continuing personal and professional development

· Have knowledge of the requirements of awarding bodies for the delivery of first responder

· Have a sound understanding of the role of medical support in the Army Cadets.

· Understand the legislative requirements for First Aid provision as set out by the HSE.

· Demonstrable success in establishing effective working relationships across a range of organisations at all levels

· Excellent written and verbal communication skills

Please refer to the attached Job Description for further information.

Our charity

ACCT UK is a national youth charity dedicated to improving the life chances of young people. The Combined Cadet Force Association (CCFA) is a charity dedicated to the promotion of the ideals and activities of the Combined Cadet Force in schools. Together we want to ensure that every young person has the opportunity to learn new skills, build confidence and be inspired through their cadet experience.

We want to develop the youth leadership and training abilities of adult volunteers whilst also helping young people to access cadet activities through fundraising, grant-making, developing new resources and direct support.

We strongly believe that everyone benefits when you help young people to develop their character and values through activities that stretch and mature them. We also know that when young people engage with others at a range of levels in their communities it builds confidence and improves empathy for other’s lives.

Who we are

By joining ACCT UK you will help us to reach more young people and make a greater difference and we look forward to working with you. We actively promote and encourage you to explore ideas that improve all aspects of the charity’s work in pursuit of its charitable aims.

The charities are proud of our diverse teams, with people on different working patterns, from different backgrounds and at different life-stages. Our experience has taught us that having people with different perspectives and different lived experiences leads to better outcomes for our beneficiaries. If you are wondering if our organisation is for someone like you, the answer is yes! Please apply and explain how you, your experience, your talent and your potential are the right fit for this role.

What we can offer you

In addition to your salary, we offer all staff:

· Flexible working arrangements (you agree a working pattern with your line manager).

· The ability to work both from home and from our Aldershot office.

· Personal Accident Insurance, including loss of earnings cover and death benefit.

· 15 days of sick pay in any 12-month period (after 12 months employment - pro-rata for part time staff).

· A contributory pension scheme (you contribute at least 5% and we will contribute 10%).

· Good leave allowances (which are offered pro-rata for part time staff):

o 20 days annual leave plus Bank Holidays.

o Additional privilege leave, on set days each year, such as between Christmas and New Year.

o An additional five days of volunteering leave.

· Support for qualifications and personal development.

· Employee Assistance Programme.

· Season ticket loan.

· Railcard (if you are eligible)

· A caring and supportive team environment.

How to apply

Please send a CV and Cover letter that details how you meet the requirements of the job description by 2359hrs by Sunday 26th April 2026.

Interviews will be held in person during the week commencing Monday 11th May 2026.

While AI tools can be beneficial, we value the personal touch and authenticity in job applications. We encourage you to highlight your unique experience, knowledge, skills, and abilities, ensuring all information is accurate. Please use AI tools responsibly and with integrity throughout the application and selection process.

Please note that as a charity dedicated to improving the lives of young people, we require staff to make a declaration about any relevant convictions, undergo a Disclosure and Barring Service check, Right to Work check and a Baseline Personnel Security Standard (BPSS) check (one of the requirements being that applicants must have been resident in the UK for 3 years). In addition, we will follow up references.

Please be advised that this position may close earlier than the stated deadline if a sufficient number of high-quality applications are received. To ensure your application is considered, we strongly recommend submitting it as soon as possible. Candidates will be notified of the next stage in the recruitment process if they are shortlisted.

About Emmaus

Emmaus Merseyside is an award-winning charity that empowers people to overcome homelessness for good. We provide people with a stable home and life-changing tailored support.

We’re here for people experiencing or at risk of homelessness. We see the person and their strengths – and help them get their life back on track, based on the future they want to create. As part of a nationwide movement of local Emmaus charities, we equip people with valuable skills, training and work experience to achieve their goals.

No one’s life should be defined by homelessness. In our caring community, we build on each individual’s abilities, increasing their confidence and self-esteem. The people we support have a purpose and a chance to make a real contribution to their community.

About the role

As Chief Executive Officer, you will be the heartbeat and guiding force of Emmaus Merseyside. This is a role for a leader who believes deeply in people and the power of community.

You will champion our mission, inspire our companions, staff and volunteers, and ensure our organisation continues to grow in strength, resilience and impact. Balancing strategic vision with hands‑on leadership, you will help shape a future where every person we support has the opportunity to thrive.

We are seeking a visible CEO who is grounded in the Emmaus values and passionate about supporting others to succeed. This exciting role is suited to someone who can balance strategic thinking with day-to-day involvement; who listens, brings people with them and leads with empathy, clarity and purpose.

This is an exceptional opportunity to make a tangible difference, lead an established charity, and shape the future of a community that changes lives every day.

Please find attached the Applicant Information Pack below, which includes the job description and person specification.

How to apply

To apply for the role, please download the attached Applicant Information Pack below, which includes the job description and person specification.

You are invited to submit a CV and a tailored covering letter outlining your suitability for the role, along with your alignment to our values and mission. Please apply before the closing date for applications, 10am on Friday 17 April.

Following an initial longlisting process, selected candidates will be invited to an informal conversation with a trustee. This provides an opportunity to learn more about Emmaus Merseyside, the role and our community. Shortlisted applicants will then be invited to attend a formal interview and deliver a presentation on Thursday 23 April. 

This staged approach is designed to provide a supportive and transparent experience, enabling both candidates and the Board of Trustees to explore mutual fit and leadership alignment.

We are Air Ambulance Charity Kent Surrey Sussex (KSS), and we fight every day to save lives. We are Team KSS, a close-knit team of dedicated, skilled, sector-leading experts with an incredible level of expertise. We are passionate about what we do which drives us to always deliver our very best. 

We’re driven by our purpose of saving lives and ensuring the best possible outcomes for our patients. Last year alone we responded to over 3,100 incidents. We are fearless and tireless in fighting to save every life. 

Our charity headquarters and forward operating base are located at Rochester Airport, with our aircraft hangar and maintained at Redhill Aerodrome. When the call comes, we can reach any part of Kent, Surrey or Sussex in under 30 minutes. 

Main Purpose of Role: 

The main purpose of the role is to provide a key support to Income Generation teams in delivering consistently gratifying interactions between KSS and its supporters, and championing our external-facing supporter service standards.  

INCLUSION AND DIVERSITY:

KSS is committed to creating an equal, diverse and truly inclusive culture where everyone feels welcome and able to be their authentic selves. 

We believe that everyone has the right to live without fear or prejudice, and be treated fairly, and with respect and dignity regardless of race, age, gender, disability, sexual orientation, social class, religion and belief. 

We reserve the right to close the position early if the role is filled. 

Benefits package is correct at the time this advert was published.  

REF-227 547

Senior Legacy Officer

Location: Manchester (Northern Quarter) or London
Contract: Permanent
Salary: £32967.34 - £41740.90 
Closing Date: Monday 6th April 2026
Interviews: w/c 7th April 2026

About us

Centrepoint, the UK’s leading youth homelessness charity, is looking for a Senior Legacy Officer to join our Individual Giving and Legacies team.

We support over 16,000 young people each year by providing accommodation, health support and life skills to help them move on from homelessness. Our ambition is to end youth homelessness by 2037.

Our fundraising teams play a vital role in making this happen, with legacy giving forming an increasingly important part of our long-term, sustainable income.

About the role

This is an exciting opportunity to play a key role in delivering Centrepoint’s growing legacy programme, helping to generate over £2.5m annually and supporting our wider fundraising ambitions.

You’ll lead on the development and delivery of impactful legacy marketing campaigns, inspiring supporters to leave a gift in their Will and helping to build meaningful, long-term relationships.

Working collaboratively across teams, you’ll create compelling supporter journeys, use insight and data to drive performance, and manage agency relationships to deliver high-quality, multi-channel campaigns.

This role can be based in either our London or Manchester office.

What you’ll be doing

• Delivering multi-channel legacy marketing campaigns (direct mail, digital, telemarketing and paid media)
• Developing and optimising supporter journeys to increase engagement and legacy pledges
• Using data, insight and a test-and-learn approach to improve campaign performance
• Managing relationships with external agencies and suppliers
• Collaborating with internal teams including Data & Insight, Communications and Supporter Care
• Monitoring budgets and ensuring campaigns deliver against KPIs
• Supporting the development of in-memory giving products and stewardship approaches

About you

We’re looking for a creative and data-driven fundraiser who understands the sensitivity and impact of legacy giving.

You will have:

• Experience in legacy, direct marketing or relationship fundraising
• Strong knowledge of supporter journeys and campaign delivery
• Experience managing external agencies and delivering campaigns end-to-end
• The ability to analyse data and translate insight into action
• Excellent communication and stakeholder management skills
• A proactive, collaborative approach with a passion for innovation

Most importantly, you’ll have a genuine commitment to supporting young people and helping to end youth homelessness.

Why join Centrepoint?

In return for your efforts, you’ll receive:

• 25 days annual leave (rising to 27 days)
• Healthcare cash plan and private medical insurance
• Employer pension contribution (5%)
• Income protection
• Cycle to Work scheme and interest-free travel loan
• Ongoing training and development opportunities

We operate a hybrid working model, with a minimum of 50% office attendance (typically 2–3 days per week).

Our commitment to inclusion

At Centrepoint, we are committed to creating an inclusive environment where everyone feels valued. We welcome applications from all backgrounds, including those with lived experience of homelessness.

Using AI in your application

We recognise that some candidates may choose to use AI tools  to support their application. While this is fine, we encourage you to ensure your application reflects your own skills, experience and motivations. Applications that appear overly generic or not tailored to the role may not be progressed.

Apply now

Don’t miss out on this fantastic opportunity to join our team as a Senior Legacy Officer — click Apply now.

About Us

National charity Hearing Dogs for Deaf People, trains dogs to transform the lives of deaf people and provides hearing loss services – because nobody with hearing loss should feel alone.

About The Role

Location: Hybrid - The Grange, Saunderton, Buckinghamshire
Salary: £27,050.40
Contract: Fixed term - 18 months
Hours: 35 hours per week

The Supporter Care Officer role sits within the Supporter Services team, which forms an integral part of the Individual Giving team, within the Marketing Communications Department at Hearing Dogs for Deaf People.

Working alongside another Supporter Services Officer and managed by the Supporter Care Manager, you will support the delivery of our Individual Giving programme, specifically in support of our Puppy Sponsorship Scheme.

The delivery of exceptional supporter care across multiple channels lies at the heart of the Supporter Care team and forms an integral part of the Individual Giving retention strategy.

In many instances, you will be the first line of enquiry either by telephone, email, social media, or letter (and occasionally face-to-face) for Hearing Dogs’ supporters.

Building good internal relationships within our Charity is an important part of this role as you will be working with various teams.

KEY TASKS OF THE ROLE:

Stewardship

• Present a professional, positive, and proactive approach to supporter care and adherence to best practice regarding stewardship and supporter engagement.
• Be proactive in stewardship process improvement and development, maintaining up-to-date guidance notes for areas of your work.
• Ensure all interactions with supporters are logged in the CRM system and where appropriate passed on to the relevant team(s) in a timely manner.
• Use KPIs and SLAs to track, measure, and report on performance to ensure supporter care consistently meets our high standards.

Puppy Sponsorship

• Process telephone, post and email enquiries/donations regarding and related to the Puppy Sponsorship Scheme, and ensure that all queries are responded to and resolved within recommended stewardship guidelines and timeframes for the team.
• Assist with maintenance of Puppy Sponsorship data on the Charity’s CRM to ensure supporter records are up-to-date and accurate, flagging any issues to the Supporter Services Manager.
• Promptly action any tasks set via the CRM system.
• Learn other aspects of Puppy Sponsorship activity and process as required, to support the wider team, and ensure that high standards of supporter care are maintained at all times, particularly noting pinch points in the team calendar.

Appeal Data & Fundraising Activity

• Prepare data for Puppy Sponsorship updates and build email communications.
• Assist with the production and cleaning of mailing files to support fundraising appeals, raffles, lotteries, and other products.
• Provide additional support to the other areas of the Supporter Services team, learning processes as necessary at times of increased fundraising activity and to ensure supporter care standards are adequately maintained during holiday periods.

Additional Requirements

• Be able to talk knowledgeably and enthusiastically about our work, specifically the Puppy Sponsorship Scheme.
• Conduct yourself in a professional manner at all times.
• Treat all supporter personal information according to GDPR requirements.
• Adhere to the Hearing Dogs Equal Opportunities statement and polices.

You will occasionally be required to perform other tasks, such as working at Charity events where Puppy Sponsorship is being promoted, which fall outside of your usual working hours.

About You

The following attributes are considered essential for the job:

• Qualifications (GCSE equivalent) in Maths and English
• Administration experience, particularly within a customer relationship database (CRM)
• Experience of working in a customer service environment
• IT competency with all Microsoft packages
• Excellent ability to communicate effectively both verbally and in writing, showing good attention to detail
• Customer-centric approach to ensure all supporters have the best possible experience of our Charity
• Work well with a range of people
• Recognise and embrace the role in an energetic and positive way
• Approaches the role with a balance of kindness and fairness

The following attributes are considered desirable for the job:

• British Sign Language qualification
• Experience of working with people with Hearing Loss
• Awareness of Hearing Link and Hearing Dog range of services
• Experience of working within the voluntary sector

Please apply by providing your CV and Cover Letter by 10th April 2026.

Supporter Care Officer

Salary: £28,360 

Hybrid – two days per week in our Letchworth Office

Full time (35 hours a week)

Permanent

Flexible working considered

Are you a people person with a can-do attitude? Do you have some experience of fundraising, or are you looking to start your fundraising career? We have the perfect role for you!
 

Join our friendly team
We are looking for someone with strong communication and relationship building skills, who will enjoy enthusing others to support our cause. Ideally you will have experience in a similar role either within the charity sector or health environment, but for the right person, relevant transferable skills and an enthusiastic approach are just as important. We encourage you to apply, even if you feel you may not meet all the criteria listed.
 

Our charity
MS Trust is a UK charity which brings together expertise from every angle to help everyone feel more in control of their MS, today and every day. Through trusted information and compassionate support, the training of new MS healthcare professionals, and research rooted in real experience – we're here for every MS. Every day.

The role

The Supporter Care Officer plays a vital role in ensuring our supporters and volunteers feel valued, inspired and motivated to continue their involvement with MS Trust, by delivering exceptional supporter care and stewardship. As a key member of the Events and Community Fundraising Team, you will provide essential support for third-party events and individuals fundraising within their communities, ensuring every supporter receives the guidance and encouragement they need to succeed.
 

What we can offer

· 25 days annual leave per year plus bank holidays, which increases with length of service to 30 days.

· Company pension with enhanced employer contribution. Salary Sacrifice scheme available.

· Death in Service benefit.

· Enhanced maternity, paternity and adoption pay.

· Sick pay.

· Hybrid working.

· Employee assistance Programme

· Fantastic office location with free parking, local to town centre and train station. Good transport links to London and Cambridge.

· Learning and development policy to develop all staff.

· Cycle to work scheme, Volunteering day and Season ticket loans.

 

To find out more and apply

Please visit our website to download a job pack and application form (CVs will not be considered).

As part of our commitment to equality, diversity and inclusion (EDI), we appreciate your time completing the form, as this allows us to keep our recruitment process fair and neutral.

Closing date: 6 April 2026 (5pm)

First Interviews: 14 & 15 April 2026

 

Second Interviews: 21 April 2026

 

Help us shape the future of mental health support

At Mental Health UK, we’re here to make sure no one faces a mental health problem alone. With demand for our services rising, fundraising has never been more vital. That’s where you come in.

We’re looking for a creative, supporter‑focused Individual Giving Officer (Retention & Development) to help us deliver stand‑out supporter experiences and grow long‑term, meaningful relationships with our donors.

This is your opportunity to join a friendly and ambitious fundraising team—one that celebrates bold ideas, champions inclusion, and puts supporters at the heart of everything we do.

Salary £26,457-£30,410 plus £3000 London Weighting

What you’ll do

You’ll play a key role in delivering our Individual Giving strategy, working closely with the Senior Individual Giving Manager and colleagues across both Mental Health UK and Rethink Mental Illness.

In this role, you will:

• Craft and deliver engaging multi‑channel campaigns that inspire donors and champion our cause.
• Develop stewardship journeys that surprise, delight, and retain supporters—from regular givers to payroll givers and cash donors.
• Manage relationships with agencies, printers and fulfilment partners to bring campaigns to life.
• Track, analyse and optimise campaign performance, using insight to continually improve our approach.
• Provide exceptional supporter care, responding to enquiries with empathy, efficiency and professionalism.
• Collaborate with colleagues across fundraising, communications, impact, finance, CRM and more—spotting opportunities to deepen supporter engagement.
• Ensure data is processed responsibly, ethically and in line with GDPR and the Fundraising Regulator’s Code of Practice.

Every campaign you create, every story you tell and every donor you nurture will help us raise the income needed to support people with their mental health across the UK.

What you’ll bring

We’re looking for someone who is passionate, organised and ready to take ownership of exciting, impact‑driven work. You’ll thrive if you have:

• Experience in individual giving or direct marketing (charity sector desirable but not essential).
• Strong organisational and project management skills, with the ability to manage multiple campaigns.
• A confident, collaborative working style and excellent communication skills.
• An understanding of data segmentation and a test‑and‑learn approach.
• Experience working with suppliers and agencies.
• A commitment to inclusive, equitable fundraising and supporter engagement.
• Knowledge of fundraising regulations and GDPR.

You may also have:

• A fundraising or marketing qualification.
• A desire to grow and develop professionally.

Why join us?

You’ll be joining a team that promises to:

• Put supporters first
• Strap a rocket to our ambition
• Let talent thrive
• Reflect all perspectives
• Cherish our data
• Be unmissable across the organisation

We want you to bring your creativity, curiosity and drive—and help us deliver fundraising that truly makes a difference.

Ready to apply?

If you’re excited by the idea of crafting compelling campaigns, building meaningful supporter experiences and helping us grow our impact—we’d love to hear from you.

The Compliance Officer will safeguard the charity by contributing to robust internal governance and compliance processes, supporting risk identification and management processes and being mindful of relevant legislation and regulation. This role will be able to interpret regulatory guidance and make suggestions for changes to internal processes, including but not limited to guidance published by the Charity Commission for England and Wales and the Information Commissioner’s Office.

Through the development and utilisation of new and existing processes, you will provide assurance to the charity’s leadership teams that the organisation operates in line with statutory obligations, internal policies and procedures and recognised best practice standards.

This role will co-ordinate and support the development, implementation, and regular review of policies and procedures that underpin strong internal controls and transparent decision-making. Responsible for supporting colleagues with identification, assessment, and monitoring of incidents and operational risks, helping to record proportionate controls and review periods to protect all stakeholders. In doing so, you will promote a culture of accountability, ethical conduct, and continuous improvement across the charity. 

This role focuses on the processes that support operational day-to-day governance and compliance, as opposed to overarching governance which falls to the responsibility of the CEO, supported by the Board Secretary/ Executive Assistance role.   

Working closely with the Finance and Operations Manager, Quality Assurance Manager and external Data Protection Officer to ensure a co-ordinated and streamlined approach to governance, compliance and risk across the whole organisation. 

This role is not responsible for: 

• Acting as Board Secretary 

• Strategic decision making 

• Providing legal advice 

• Acting as the Data Protection Officer 

You Will Bring: 

A strong understanding of internal governance frameworks, ability to implement and coordinate risk management principles and processes and a strong understanding of regulatory compliance. You will demonstrate exceptional attention to detail, sound judgment, and the confidence to ensure processes are applied across the organisation. With strong analytical and problem-solving skills, you will proactively help others to identify risk and implement and record effective mitigations and controls. You will be able to implement processes which support continuous learning and improvement of policies and procedures. You will work closely with others who have a responsibility for compliance, quality measures and risk identification processes ensuring seamless working across departments.

You will also bring excellent written and spoken communication and have strong interpersonal skills, which enable you to deliver training to others and to foster a culture of integrity around compliance. You will build trusted relationships across the organisation while maintaining independence and objectivity in your own role, having the confidence to speak up if change is needed or processes and practice needs to change. 

We’re looking for someone who is highly organised with attention to detail and is able to work collaboratively with a focus on operational delivery.

How to apply 

Please upload your CV and supporting cover letter outlining why you’re interested in the role. Please take your time to explain how your experience is relevant to this post.

Closing date: 9am Monday 6th April 2026 

Interviews:  

First stage virtual: w/c 13th April 2026 

Second stage in-person (Leeds): w/c 20th April 2026 

For more information, please refer to the attached recruitment pack.

Role Overview:
The Talent Set is pleased to partner with a respected charity to recruit a part-time Interim Supporter Care Officer. This role involves delivering exceptional supporter stewardship, maintaining accurate supporter data, and fostering positive relationships with donors to enhance engagement and contribution.

Key Responsibilities:

• Serve as the front-line contact for supporters, handling calls, emails, and letters with professionalism and care.
• Maintain accurate supporter records within the donor database, ensuring GDPR compliance and confidentiality.
• Prepare and send timely thank you communications and process various donation mechanisms, including direct debits, standing orders, and Gift Aid.
• Generate reports on donation activities and supporter engagement to inform stewardship strategies.
• Support mailing campaigns, event invitations, and follow-up communications with attention to detail.
• Process donations securely, reconcile accounts, and support financial administrative tasks in line with organisational procedures.
• Participate in fundraising events, providing support and ensuring supporter satisfaction.
• Collaborate with team members to enhance supporter experience and refine database procedures.
• Perform general administrative duties such as mail processing, stock management, and assisting with audits.

Person Specification:

• Experience in supporter or customer care within a charity or similar environment.
• Strong organisational skills with the ability to manage multiple priorities effectively.
• Excellent written and spoken communication skills.
• Proficient in IT tools; experience with donor databases like Donorfy is advantageous.
• Attentive to detail with accuracy in data handling and financial processing.
• Self-motivated and able to work independently with a professional and compassionate approach.
• Comfortable working on-site in central London, with flexibility for hybrid working.
• Ability to juggle a demanding workload and adapt to changing priorities.

What’s on Offer:

• Salary: £29,000 - £35,000
• Location: Hybrid – Central London
• Contract: Part-time (3 days per week) - 6 months

How to Apply:
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.

Commitment to Diversity:
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.