FINANCE OFFICER

REDBRIDGE CARERS SUPPORT SERVICE (RCSS)

Redbridge Carers Support Service (RCSS) is a leading carers organisation offering a range of innovative, holistic services to carers. We are currently seeking to appoint an accomplished, experienced Finance Officer to join our small charity. You will be working closely with our senior management team and assist in providing proactive, efficient and effective financial management of our charitable resources.

You will play a key role in ensuring internal financial systems and procedures are working efficiently, providing accurate and timely reports, as required. Working closely with senior management, the Finance Officer will take day to day responsibility for the finance function and ensure all financial controls are in place and transactions are managed in accordance with internal policies, relevant financial regulations and funders specifications and requirements.

The role will include the management of financial systems, budget monitoring, updating of records and the preparation of accounts for senior management and the RCSS Board of Trustees. The role will include overseeing compliance with authorisation procedures. You will support the work of the organisation, the Trustees, the Executive Director, the Operational Director and staff, including accounts, payroll, invoices and budgets for core work and projects and for funding bids.

RCSS has a 25-year history of providing excellent services for carers. We are a dynamic and enterprising team with a wealth of experience, skills and talent. We are offering a fantastic opportunity for someone who has a talent for finance and experience of the charity sector. We offer training and self-development opportunities to all staff and a workplace pension scheme.

This is a part time post, 18 hours per week, based in Ilford, in the London Borough of Redbridge. Salary: £16,971 p.a. pro rata  (£33,000 FTE)

Please read the Job Description/Person Specification before completing the application.

CVs will not be accepted.

Failure to address the requirements of the Person Specification may result in applications not being shortlisted.

Job Title: Supporter Care Manager

Responsible To:  Director of Fundraising and Marketing

About The Felix Project

The Felix Project is a dynamic London charity that works with food suppliers and charities and schools to reduce food waste and food poverty. We were set up in 2016 by entrepreneur, Justin Byam Shaw. 

More than eight million people in the UK struggle to afford to eat every day, while our food industry generates 100,000 tonnes of edible food waste each year. 

We rescue good food that cannot be sold and would otherwise go to waste.  This is high-quality and nutritious, including a high proportion of fresh fruit and vegetables, baked goods, salads, meat and fish.  We collect or receive food from 170 suppliers, including supermarkets, wholesalers, farms, restaurants and delis. 

We sort and then deliver this food to charities that cook meals and prepare food parcels for vulnerable people and to primary schools to distribute to children and their families. This year we will deliver over 2,500 tonnes of food to more than 310 London frontline charities and primary schools. This is enough food to make over 6.5 million meals. 

We have 37 staff, 400 volunteers and a fleet of 20 vans.

We have 3 main operations.  Our 2 depot operations at Enfield and Park Royal and our Central London operation.  The depots are open during the day and from these we collect, sort, deliver and store surplus food using our own vans completing pre-configured routes.  Our Central London operation runs in the evening and does point to point re-distribution directly from food retailers to charities, without the need for depot storage.  The Central London operation is fully “green” and uses electric vans and walking and cycling routes to extend our reach.

Role Overview

This role will manage the supporter care process to successfully deliver front line support, donation processing, and reporting across fundraising. Drive growth in income from developing cross-sell and retention strategies and embedding supporter insight across our fundraising efforts.

Responsibilities

• Respond effectively and efficiently to all enquiries from potential fundraisers
• Manage and support all communications with fundraisers including thanking of donations
• Effectively create and maintain up-to-date records on our Fundraising CRM
• Ensure supporter care processes are documented and regularly reviewed
• Create supporter-centric journeys with the relevant Fundraising teams, to embed growth from cross-sell and retention opportunities.
• Manage the relationship with supporters from the applicable levels of the donor pyramid, ensuring income targets are achieved.
• Be the systems expert for fundraising CRM, spotting opportunities to streamline processes and develop further integration with other systems.
• Cleanse data to ensure records and donor preferences are kept up to date
• Provide the fundraising team with regular reports on income, operational statistics, data insights and pipeline updates for the team to utilise
• Be the department’s point person for upcoming systems development work
• Establish and manage accurate reporting for the Fundraising team to ensure KPI’s are easily trackable.
• Help to embed the use of supporter data to drive fundraising insight and strategy.
• To claim Gift Aid for the organisation
• Ensure Gift Aid requirements are adhered to
• Assisting with other fundraising initiatives as required
• Represent The Felix Project at external events

Measures of Success

• Increase the retention rate of supporters
• Increase income from the contacts in the database who have not claimed gift aid
• All supporters are thanked in line with agreed time frames
• Accuracy of records on the database
• Positive stakeholder feedback
• Fundraising CRM and Finance system reconciles

About You

You will be a data driven, customer facing individual who has significant experience in managing fundraising CRM databases. You will have experience in analysing data and producing relevant reports. You will be able to respond to a wide variety of fundraising enquiries and have experience of all fundraising income streams including gift aid.

Essential Experience

• Experience of all fundraising income streams
• Excellent track record of donor care
• Experience of data analysis and creating reports
• Experience of Gift Aid claims and regulations.
• Excellent communication and personal skills
• Strong writing skills
• Proven experience of working with and being the lead for a fundraising CRM database
• Well organised with a record of providing regular reports and analysis

Desirable Experience

• Passionate about food-waste / environment

• Proficient in e-tapestry or Microsoft Dynamics

Competencies and Behaviours

• Motivated and enthusiastic about our work
• Digital/IT savvy
• Excellent in MS Excel and analysis of data
• Brilliant communicator
• Results focused with a problem solving approach to challenges

Are you passionate about dogs and cats? Our people and animals make Battersea a great place to work. Your expertise will help increase our impact for dogs and cats everywhere.

We are looking for a Supporter Services Administrator to provide excellent supporter care to existing, potential and previous supporters of Battersea, in order to develop relationships and maximise income for Battersea.

About us

Battersea is here for every dog and cat and has been since 1860. We are a leading animal welfare charity and over the last 150 years we’ve grown from one home in London to three rescuing and rehoming centres across the South East. With c500 staff and 1000 volunteers, we have cared for over three million vulnerable animals We also campaign tirelessly to make things better for dogs and cats; sharing our expertise and educating the public and policymakers about responsible pet ownership. Join us and make a difference for every dog and cat.

Our Fundraising Team

Battersea’s multiple award-winning Fundraising department raises around 60% of the Charity’s total income. Working with colleagues across the organisation, we provide members of the public and organisations with opportunities to engage with Battersea and to support our work. Through continued investment, net fundraising income has risen from just £100,000 in 2010 to £12m in 2017, and we aim to reach a net income of £18m by 2020 to make sure Battersea can be here for every cat and dog now and in the future.

Public Fundraising

Public Fundraising is responsible for generating income from new and existing supporters through direct marketing, challenge events and community fundraising activities.

• Support and Innovation team

Within Public Fundraising, sits the Support and Innovation team. We are responsible for growing our portfolio through insight, innovation, data management and supporter care.

What we can offer you

Our dedicated people mean that we can be here for every dog and cat. Whether you are sharing an office with our dogs or directly caring for our cats, our animals show their appreciation every day. There is no better reward than seeing the difference you make to the lives of our dogs and cats first-hand; although we also provide a wide range of employee benefits, including:

• 28 days of annual leave (plus 8 days paid public holidays) per year
• Generous pension contributions – up to 10% employer contribution
• Free healthcare cash plan, where you can claim for a range of treatment including dental (£120), optical (£120), physiotherapy, chiropody and acupuncture (£300) every year
• Annual interest-free season ticket loans
• Discounted gym memberships and cycle to work schemes
• Life insurance

So, if you are passionate about dogs, cats and about our work, then we’d like to hear from you.

We are committed to providing equality of opportunity and valuing diversity for all current and prospective staff, volunteers and Trustees. We aim to ensure that this commitment, reinforced by our values, is embedded in our day-to-day working practices and our work together. We would particularly welcome applications from black and minority ethnic and disabled candidates, who are currently under-represented at Battersea.

For full details, including our job applicant privacy notice, please download our recruitment pack. You can apply by visiting our website. All applications must be submitted before the closing date advertised

Raising funds is essential to ensuring we can deliver support for children and families. Children 1st is looking to expand its skilled and successful fundraising team, with three exciting new roles to help deliver on its ambitious three year fundraising strategy. 

The Supporter Care Team provides a ‘first point of contact’ for fundraising supporters of the charity. The team supports the fundraising department by processing payments, reconciling income, arranging for supporters to be thanked properly, ensuring data is accurate and up to date, and fulfilling supporter requests.  We need someone who is focused, organised, and has a keen eye for detail. 

If you are looking to start a career in fundraising, have operations or customer service experience and a passion for supporting Scotland’s children - we want to hear from you!

In return you will be offered a competitive salary, 40 days annual leave inclusive of 9 days public holidays, flexible working opportunities, a contributory pension scheme and generous maternity/adoption and paternity leave benefits.

This is a permanent, full time role of 35 hours per week.

This role is 3 days per week and the salary is £20,000 to £23,000 pro-rata.

Working with the project delivery manager you will have:-

 The ability to talk to a range of people, including presenting to groups.  Exceptionally strong administration skills including reporting and monitoring finances.  A passion for working with volunteers and sharing stories across communities, using an array of communication platforms, including social media.  Strong writing skills to create web, social media and internal content.  Experience of planning, organising and evaluating local events, ideally within the heritage sector or the local community. We are seeking an enthusiastic and dynamic individual who is proactive and results driven, who will learn quickly and become a key team player in the delivery of the project.

This is your chance to join an amazing local charity that is committed to safeguarding the Severn Valley Railway for future generations whilst further developing your skills. 

Job Purpose

To support the project delivery manager to deliver both the restoration and the educational elements of the Falling Sands Viaduct; a project, including this role, funded by the National Lottery Heritage Fund.

Duties and Responsibilities  Assist in organising the ‘reopening’ events programme with the operation team at the SVR, including the events coordinator  Liaise and support volunteers.  Assist the project delivery manager in developing relationships with external partners and stakeholders to improve community engagement in the project and organise events.  Provide strong administration and co-ordination skills to monitor and report on activity.  Raise awareness of the project, writing strong and engaging copy to inform all stakeholders and using all communication platforms to share the news.  Keep donors updated on the progress on the project.  Undertake monitoring, reporting and administrative role maintaining good records of activity and interpretation progress against the agreed HLF action plan and budget

Key Accountabilities

 Report to the Falling Sands project delivery manager.  Provide timely information on progress, assisting in completing Heritage Fund progress reports.  Perform within targets and timescales.  Engage with staff to maximise the publicity and engagement of the project.  Ensure that the capturing of any data meets the requirement of the General Data Protection Regulations (2018).  Follow the Trusts safeguarding policy and report any concerns in accordance with the safeguarding procedures.  Actively participate in supervision and appraisal sessions, identifying your own learning and development needs and participating in learning activities relevant to the Trusts commitment to providing high quality services.  Work at all times with due regard to the policies and procedures of the Trust, including financial regulations.  Carry out other tasks as reasonably required by the Director of Development.

Qualifications, knowledge and experience required

 Exceptionally strong administration skills (essential)  Trained and experienced in the use of MS Office software (essential)  Experience in planning and organising events (desirable)  Experience of motivating and managing volunteers and/or working with a range of people  Understanding of using social media in a work capacity.  Experience in presenting to different audiences (desirable)  Experience of working or volunteering for a heritage organisation (desirable not essential)  Knowledge of GDPR regulations – or a willingness to learn to a high standard. 

We will offer  Free parking.  Subsidised meals.  Flexible working hours.

As a volunteering organisation, we ask staff to volunteer 5 days per year during our busy season.

I am currently looking for an experienced Supporter Engagement Officer for an amazing children's charity. This post sits in the dynamic Supporter Communities & Groups team within their ambitious Engagement & Income Generation Directorate and you will play an integral role in helping to implement their approach to supporter engagement.

You will lead on events and/or products in the portfolio and champion excellent supporter stewardship:
Deliver agreed project plans that focus on recruitment, conversion and maximising income
Deliver excellent and knowledgeable supporter care building relationships with supporters
When required, process incoming enquiries, applications and registrations for fundraising events, engaging and
Ensure participants activity is recorded as agreed on Raisers Edge and any relevant consoles within agreed timescales to ensure effective and timely stewardship of supporters

Engage and inspire supporters:
Speaking to supporters on the telephone in a timely and engaging manner to support their fundraising activity.
Use other methods including but not limited to social media platforms, email and video messaging
Provide engaging and timely content to help supporters achieve or exceed fundraising goals
Raise awareness of other opportunities for supporters in addition to fundraising including campaign and volunteering opportunities
Work with social media lead generations to convert event enquiries to join the team
Use your experience of supporter or customer care to motivate and inspire supporter loyalty
You may be required to work flexible hours on occasion to support events and activity out of normal working hours

Strategic Communications for the team:
Write and build marketing emails and email journeys that are tailored to individual audiences and will encourage click throughs and conversions
Ensure that all team communications are aligned and connect with campaigning, volunteering and other fundraising activity within the organisation where appropriate

To support the London Marathon project ensuring you:
Deliver stewardship to an assigned caseload as agreed with project manager, ensuring a high standard of interaction and record keeping
Focus on income targets assigned to your caseload and provide monthly updates against progress
Event console administration to ensure participants are fully registered for their event
Provide timely reports and updates as agreed against performance and the project plan and individuals on your caseload.

Relationship management:
You will manage a caseload of supporters participating in the London Marathon, DIY and community fundraising
Ensure supporters are stewarded to a high standard across all activity in a timely manner
You will have an assigned caseload of DIY lead generations and convert enquiries to participants to agreed KPIs using telephone and email as agreed
You will support fundraisers to reach their target to maximise the impact the charity can have for young people

You will need to deliver against ambitious financial targets:
To monitor and report on income and expenditure budgets for your caseload in line with the supporter engagement strategy
Report and share insight for those on track, under target or exceeding targets, adapting to any internal and external circumstances if required.
Work with colleagues in the Supporter Engagement team to identify training and development required to report on financial targets.

Maintain records of interactions with supporters via:
Ensure that supporter interaction is updated on the Relationship Management system (Raiser's Edge) to a high standard.
Manage the weekly gift allocation from online giving platforms including Just Giving and Virgin Money Giving sing with our Data Services team to import data
Support the team sending emails via Engaging Networks (email management system)
Provide information and data to support the teams reporting requirements as requested.

If you have the above skills and experience and are immediately available, please apply online today!

This is a great opportunity to join a professional fundraising team in a dynamic international development charity. Our goal is to reduce poverty and protect the environment in the drylands of Africa – helping some of the poorest communities in the world to grow a way out of poverty.

We’re looking for an enthusiastic, personable and conscientious individual with a passion for providing excellent supporter care for TREE AID’s donors. Your role will be to support all areas of administration for the Supporter Fundraising department, primarily through the administration of donations, donor correspondence and database analysis.

Key objectives are to:

1. Support all areas of administration for the fundraising department
2. Process donations and respond to enquiries, maintaining a high level of donor service
3. Work with the Finance Department to ensure accuracy of donations reporting
4. Assist with income generating activities and provide support to the Fundraising Officers

Who we are looking for:

We’re looking for an enthusiastic, friendly and organised administrator to join our professional fundraising team.

You will be confident in communicating with our supporters on the telephone and by email, have excellent written communication skills and be familiar with using databases for inputting and analysing data.

You will be responsible for a variety of administrative tasks, have excellent organisation skills and will be expected to play a vital role within the fundraising team.

To apply, send us your CV, together with a Supporting Statement (max. 2 pages) explaining how you meet the person specification, and equal opportunities form.

Closing date: 9am Wednesday 19th August
Shortlisted candidates notified: Thursday 20th August 2020
Online task submission date: Friday 21st August 2020
Interview Date: Wednesday 26th August 2020
Expected start date: Monday 28th September 2020 or before

Candidates must be legally entitled to work in the UK at time of application.
As a charity with limited resources we can only respond to successful applicants.

Age UK's vision is to make the UK a great place to grow older. We do this by inspiring, supporting and enabling in a number of ways.

We are actively recruiting for a Services Manager to lead, manage and develop a selection of the charitable services. You will be an active member of the Management Team and will contribute towards the strategic development and operational management of all services. 

You will: 

• Manage multiple services including delivery of statutory authority contracts 

• Manage, lead and develop the staff teams working within the services 

• Ensure service delivery is in line with the agreed strategic plans 

• Proactively promote and market services 

• Manage the charitable services with a high level of customer focus 

• Drive a high quality and performing culture, responsive to the needs of the charity. 

• Develop and maintain effective working relationships with key stakeholders 

• Prepare and manage budgets for each service area 

• Develop expertise and an innovative and entrepreneurial approach to the effective delivery of high quality services 

Skills and Experience: 

• Evidence continuous professional development 

• Experience of managing, leading and inspiring diverse multi-functional teams 

• Experience of developing and leading a strong performance and outcome focussed culture 

• A proven track record of successfully developing high quality, cross sector partnerships with a wide range of stakeholders 

• Experiences of successfully developing and leading a strong performance and outcome focussed culture 

• A detailed working knowledge of either social care or the health care services 

• Ability to analyse and present complex information. 

• Ability to build effective teams and relationships and achieve results through others by leading, inspiring and motivating others 

• Excellent communications skills 

• Team focussed approach 

What we offer in return: 

• 27 days holiday plus Bank Holidays 

• Pension: 3% employer contribution 

Further information regarding this post is available via our website.

Download an application pack from our website and return your completed application via email to that detailed in the Services Manager Recruitment Pack.

If you would like an informal discussion about the role, please contact Jo Judges - email provided in the Services Manager Recruitment Pack. 

Additional Information: 

Age UK Coventry & Warwickshire is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the essential criteria.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment. 

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept CVs whether attached with an application or sent speculatively, from individuals or recruitment agencies nor accept the fees associated with them. Please complete an application form as detailed in the job advertisement. 

Supporter Engagement Officer

Permanent

35 hours per week

£26,182 per annum

Location: White Cross Studios, 50 Banner Street, London EC1Y 8ST

The Children's Society has been helping children and young people in this country for over 130 years. We run local services that support children when they are at their most vulnerable and in desperate need of help. We're there for children, every step of the way.

We are currently looking for a talented individual to join our dynamic, ambitious and busy Supporter Engagement Team. In this role, you will be supporting individuals who have signed up to an event ranging from the London Marathon to community based events and student fundraisers supporting them to give their time, money and voice to our cause, collectively transforming the lives of vulnerable young people. This role sits within our ambitious Engagement & Income Directorate.

In order to be successful in this role, you must have:

-Outstanding customer service experience using varied platforms, including phone, social media, email

-At least one years' experience of working in events and fundraising role

-Experience of looking after a caseload of supporters with financial targets

-Good knowledge of using a database to manage supporter relationships and run queries.

The Children's Society runs over 100 local services that help thousands of young people who desperately need our support, and we campaign to get laws and policies changed to make children's lives happier and safer.

Every day we're changing the lives of children in this country for the better - and with your help, tomorrow we can be there for even more.

The Children's Society is committed to safeguarding and protecting the children and young people that we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practices across our services.

The closing date for applications is 23:59 on 16th July 2020.

Interviews will be held on the week commencing 17th August.

Would you like to be part of our innovative, friendly & dynamic team?

Yellow Door provides a range of individual, group and family interventions for Adults, Children and Young People who have experienced or are at risk from Domestic or Sexual Abuse.

Client Services Support Officers

£18,206 to £23,614 FTE (depending on relevant experience)

Working hours negotiable but some early evening hours may be required.

37.5 hours per week (can be flexible)

Based: Highfield, Southampton

We are seeking flexible, highly motivated service support officers who share our values & passion for delivering the very best in Domestic & Sexual Abuse prevention & response for our clients.

You will have a clinical knowledge and/or similar experience to provide a timely and needs-led single point of access into our most appropriate client service/intervention for those seeking support.

Candidates will be confident communicators with strong customer service and administrative skills with an ability to be an accurate record keeper. Be highly motivated and enthusiastic with a ‘can do’ attitude to deliver to Yellow Door’s mission, vision and values.

Closing Date: 9.00am on Monday 10th August 2020

Interviews will be held: Tuesday 18th August 2020

We are seeking to appoint a Support Services Manager (Based in Deptford, London) to join our dedicated team!

Are you the experienced, flexible Support Services Manager we need?

This is an exciting opportunity to manage, develop and shape a high-quality team of staff and volunteers to deliver Stop Hate UK’s 24-Hour helplines and advocacy support services. The role also includes promoting and presenting the work of the Support Team and Stop Hate UK to a wide range of different agencies, services, multi-sector partnerships and communities. This will include the development and delivery of training to external bodies.

Are you ready for an exciting new challenge?

37 hrs. per week

Post type: Permanent

Salary: £33 916 per annum (inclusive of London Weighting)

An additional allowance is paid for participation in the Manager on Call Rota once the post holder is established in post

Closing date for this post is 9.00am on 25th August 2020.

Interviews likely to be held on 1st September 2020 by Zoom

About the role

This role will be key in communicating the work of the Trust to a number of different audiences internally and externally. You will work on our website, social media channels and publications, as well as increasing media coverage. You will be instrumental in increasing awareness and gathering support for our work across Leicestershire and Rutland.

You will be part of a dedicated, hardworking team providing organisational support to deliver our mission – protecting and enhancing local wildlife and wild places across Leicestershire and Rutland.

The role will be based at our head office in Leicester primarily, but due to COVID restrictions will initially involve home working. 

Main Responsibilities

Responsibilities will include co-ordinating effective communication of the Trust’s work, developing and growing our online presence and digital communications. Producing content and publicity materials including email newsletters, press releases, blogs and articles. Working closely and building relationships with staff and volunteers.

Who we are looking for

We are looking for a driven, passionate individual who can use initiative and work in a team. You will have experience of managing social media channels and the ability to create engaging content. You will have excellent oral and written communication skills, be able to organise your own workload and have good IT skills.

Further information on this role is detailed in the role description which can be found on the Leicestershire and Rutland website.

Services Welfare Officer
Based at one of the military bases within the UK (relocating to a new site every two years)
£24,159.72 per annum

Royal Voluntary Service is an innovative charity providing vital support the Armed Forces. We are now looking for a number of Services Welfare Officers to join our WRVS Services Welfare team.

Services Welfare Officers provide welfare support to both newly recruited service personnel and unaccompanied service personnel at military bases within the UK and overseas.

We are looking for applicants with broad experience in working with young adults and more experienced service personnel in a welfare setting, which might include youth and community work, social work, education or healthcare.

You will provide an independent, confidential and sensitive welfare service, supporting service personnel on a one-to-one basis, helping them find solutions to personal and practical issues, or using your judgement to signpost them to other support agencies where appropriate. In addition, you will manage a WRVS facility.

Living in mess accommodation, you will be based in the UK with the opportunity to be considered to work abroad at a later stage.

If you are interested in this position, you will need:

- Experience of working with young or vulnerable adults
- Previous experience of effective networking with other agencies
- A track record of working effectively within a team
- To be prepared to live in the one person accommodation provided
- A full driving licence
- A valid UK passport

You will also need:

- To demonstrate flexibility to relocate at short notice, be self-motivated and approachable
- To demonstrate proven excellent written and verbal communication skills
- To possess time-management, planning and prioritisation abilities

A relevant qualification in an area such as youth work, social work, teaching or similar, would be beneficial to your application.

This is a full-time role, working 36 hours per week over 6 days. The successful candidate must have the flexibility to work evenings, weekends and bank holidays and react to emergency situations which may involve working outside the normal shift pattern.

Embracing the military culture is critical whilst upholding the WRVS corporate identity, values and sense of independence.

These posts are subject to an enhanced DBS check and further security checks via the Defence Vetting Agency.

Closing date for receipt of applications: 7th August 2020

Interviews will take place in London the week commencing 24th August 2020.

Due to the high volume of applications anticipated, we are unable to provide individual feedback to unsuccessful applicants.

RVS is an organisation which is inclusive and values difference.

Registered charity number: 1015988

To apply for the role of Services Welfare Officer, please apply via the button shown.

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Other organisations may call this role Services Support Officer, Welfare Support Officer, Welfare Support Co-ordinator, Welfare Officer, Welfare Information Officer, Welfare Advisor, or Youth Worker.

Department: Reconnections, Services

Salary: £20,150

Hours of work: Full time (35 hours)

Contract Type: Fixed term (18 months)

Reporting to: Service Manager

Direct Reports: N/A

Location: Office-based in Guildford and Waverley

About us

Reconnections is an exciting pilot by Independent Age in Guildford and Waverley supporting people to reduce their feelings of loneliness and reconnect to life. The service works with over 65’s for an average of six months, building their confidence, resilience and social networks. You will be working as part of a small local team overseen by a Service Manager and will benefit from wider support from across Independent Age.

The Job

The post holder will act as the central point of contact for all referrals and enquiries to discuss whether the service is right for them and be responsible for accurate data input, data quality, evaluation and maintenance of service user information. Our approach inspires creative thinking to achieve the greatest impact for those we support.

Main Duties      

• Act as the central contact point for all Reconnections referrals and enquiries. This will include telephone, email and face to face communication.
• Contact potential service users to discuss their initial eligibility and suitability for the service and signpost to alternative services where appropriate.
• Allocate and book new referrals to Caseworkers including accurate diary management and understanding of needs of the service users.
• Ensure accurate and timely data input onto relevant systems (including Salesforce) and support data quality processes for the wider team.
• Provide regular feedback to referrers to update them on service users’ progress and encourage further referrals into the service.
• Timely scheduling and collection of evaluation and feedback data from service users, using established tools and guidance.
• Develop and produce regular monitoring and reporting information in line with the service requirements and other reports as required by colleagues.
• Respond to all enquiries to the service as appropriate and escalate where necessary to ensure a satisfactory and timely resolution.
• Provide accurate and timely administrative support to the Reconnections team by preparing correspondence, arranging meetings, producing materials and other administrative activities as required.
• Maintain excellent relationships with all partners involved in the service and support promotion of the service through contact with professionals, agencies, and the general public.
• Undertake occasional travel around the area, with occasional need to go elsewhere in the UK.
• Undertake other reasonable duties commensurate with the role.
• Have fun and challenge yourself at work, model the charity’s values and abide by our policies and practices

Person Specification

• Providing administrative support to a small team
• Use of Microsoft Office packages and databases (e.g. Salesforce)
• Strong customer service experience, ability to resolve problems and deal with queries in a proactive manner

Desirable Experience

• Preparing data and reports
• Existing networks and relationships with community partners and agencies in the area

Knowledge, Skills & Abilities

• Engaging and empathetic communication skills via telephone/email/written reports/presentations with service users and members of the public as well as with staff and other external contacts
• Write accurately and in plain English
• Excellent ability to maintain efficient office and filing systems and improve administrative systems and processes
• Collaborate effectively within a team while working in a largely remote setting
• Ability to work with minimum supervision, take initiative, troubleshoot and find solutions to problems
• Prioritise and organise work effectively to meet priorities and deadlines
• Able to accurately record data
• Able to work flexibly including some evenings and weekends

Job descriptions cannot be exhaustive and so the post-holder may be required to undertake other duties which are broadly in line with the above key responsibilities. 

Independent Age is committed to equality of opportunity and of eliminating discrimination.  All employees are expected to adhere to the principles set out in our Equal Opportunities Policy and all other relevant guidance. 

Independent Age is committed to safeguarding and we expect all colleagues to share in this commitment. As part of our recruitment and selection process, we require a DBS (Disclosure and Barring Service) check for all individuals who work with our service users.