It’s a rare event when we recruit a new member to our dedicated team and we are in need of a rare person. You will be a natural at organising and delivering the processes and activities which help our rescue run smoothly. You will take pride in providing a first-rate service to uphold the mission of the charity, which includes supporting our Head of Rescue and Rehoming and Dog Carers whilst they focus on the welfare of the dogs. Being a diligent administrator will be just the baseline of the role. The person we need will understand they have to be capable of so much more.

Not least we want someone who has a good work ethic, is full of workable ideas and is a pleasure to work with. We never let the stiff competition for scarce funding daunt us. You must be open to the challenge and will naturally share our values and understand our priorities. So, a flexible approach to work with the ability to manage changing priorities as they arise is essential.  In return, we welcome the right person to a truly rewarding job that can turn around the lives of both dogs and people for the better.

With direct report(s) and management of the Dog Carers when the Head of Rescue and Rehoming is absent, we are looking for someone with line management experience covering employee relations and people processes. We also need someone with a good knowledge of health and safety practices at work to manage this responsibility with the Head of Rescue and Rehoming. Other key parts of the role will be to recruit and run an active volunteer programme as well as bring fresh ideas to our fundraising activities along with the crucial ability to make them happen.

We are delighted our visitors choose to come to the centre and we want them to be met by someone with a friendly and helpful attitude; someone who cares about “getting it right”. You will need to be capable of making a positive impact on hearts and minds by persuasively engaging people face to face and on our digital platforms. So, you will know the value of all forms of communication and how to react quickly and correctly to an opportunity or a challenge.

Good, competent use of the Microsoft Office Suite and the use of databases is essential. Familiarity with finance processes and systems such as QuickBooks would be beneficial. You will report to the Board of Trustees via two nominated trustee Line Managers.

Applicants should appreciate animal rescue has its highs and lows, so we need someone who has the emotional resilience to handle the more harrowing aspects of our work. 

To make an application -:

The job description with person specification and application form is available on the Stokenchurch Dog Rescue website. Please read these carefully before completing the application form. CVs will be accepted alongside the form, but will not be accepted alone.

We already understand that you are likely to enjoy working with animals so we would rather read about how your skills and experience meet the criteria we are looking for, why you would like to work for Stokenchurch Dog Rescue and what you have to offer the team.

Please note we are not accepting applications by post or hand.

We reserve the right to close this vacancy early should we receive an overwhelming response, so don’t delay submitting your application.

In addition to a competency-based interview, we will ask you to complete practical assessments and/or a presentation as part of this recruitment process.

All completed applications must be received by 5:00pm on Tuesday 17 August 2021. Initial interviews are scheduled for week commencing Friday 20th August 2021

About the Role:

We are looking for a Supporter Care Officer who is eager to learn and develop their skills, to join our team based at our Head Office in Vauxhall, London.

Reporting to the Supporter Experience Manager, you will work on various administrative activities, including liaising with supporters, keeping the database updated and supporting the team with other requirements.

You will be the main point of contact with Leonard Cheshire supporters responsible for the inbound supporter care line and email, ensuring queries are dealt with effectively and on time.

About the team:

Our small but mighty Individual Giving team sits within the wider Marketing & Fundraising directorate, which is set to see significant growth in 2019/20. We’re friendly, dynamic and have ambitious targets which this role will play a critical part in achieving.

About you:

You will bring some administration and telephone-based customer service experience together with the desire to develop and progress your career in the third sector.

You will be an effective communicator with excellent interpersonal skills in addition to a professional and confident manner. You will be an effective team player who can work as part of a small and dynamic team as well as independently.

We seek candidates with a genuine commitment to the values and ethos of Leonard Cheshire.

About Leonard Cheshire:

Leonard Cheshire supports more than 30,000 people across the UK and globally to live, learn and work as independently as they choose, whatever their ability. We’re the UK’s largest voluntary sector provider of services for people with disabilities and we do everything humanly possible to empower people to live their lives as freely and as fully as they choose.

• Benefits in store
  - Substantial annual leave, plus bank holidays and the option to buy more.
  - A generous employer contribution to a company pension scheme with additional life cover.
  - Access to a cash health plan at favourable rates.
  - A Comprehensive Employee Assistance Programme

Leonard Cheshire welcomes applications from all sections of the community. We actively encourage applications from people with a disability, supporting where possible, your requirements for reasonable adjustments.

We are committed to safeguarding and promoting the welfare of children and adults at risk. A satisfactory disclosure check (PVG membership in Scotland) is required for this post. References will be obtained for all roles.

Shortlisting for this role may take place as applications are received. We therefore reserve the right to close this vacancy once suitable candidates have been appointed.

Closing Date: 11 August 2021

* No agencies please *

Location: Home based with requirement to attend Birmingham centre office

We’re the charity helping millions of people feel happier and healthier by spending more time on and along our canals and rivers. Our rich and tranquil spaces provide places to pause, relax and escape. But without extraordinary people, and the funding to make it happen, all of this would be lost. That’s where you come in.

The next 3 years will see an ambitious plan to accelerate growth in charitable income, building new communities of supporters from the ground up.  We are looking for people passionate about relationship management and stewarding supporters to give a great experience whilst raising money for the Trust.  We exist as a fundraising team so that we can do more for communities up and down the country using the power and benefits our waterways have to offer for Wellbeing, Nature, Employability & Urban Regeneration. If you are inspired to change lives young and old then we would love to hear from you.  Join us, and make life better by water for everyone. Every day.

We currently have a vacancy within our Individual Giving & Legacy Team for a Supporter Care Assistant to administer all aspects of the supporter care and retention programme.  Read below to find out more about the role.

Location: This is a remote working role, and as such we are very pleased that we can offer flexibility in location, however the successful candidate will be expected to attend our Birmingham centre hub/office (and other locations on occasions) for team and collaboration meetings on a monthly basis.

About the role:

This role will assist the Supporter Journey Manager to administer all aspects of the supporter care and retention programme. As Supporter Care Assistant you will help run the supporter retention programmes, in particular, but not exclusively, Friends, helping the Supporter Care Team with all aspects of this work.

You will ensure that procedures for setting up supporters are followed and administered. You will work with our systems to ensure new supporters are added in a GDPR compliant manner and you will ensure they have a great welcome to the Trust . You will also support the wider fundraising team across various projects and regular tasks.

Job Purpose: Key Accountabilities

• Manage supporter correspondence to an exceptional standard, ensuring service level agreements are met - manage the supporter mailbox (email or post), including correspondence with supporters;  ensure that SLAs are set and met and seek advice and help to ensure all supporter queries are answered.
• Ensure that new supporters receive an exceptional Welcome Journey - extract data from our systems to ensure fulfilment of Welcome packs for all new supporters;  ensure all supporters have welcome call and will supply welcome call data & will check returned data.
• Set up direct debits for new regular givers - manage the set-up and processing of all new direct debits from paper forms as well as electronic data; import new direct debits signs ups from suppliers and ensure that all information is stored correctly in the Trust CRM system.
• Set up procedures for supporters giving via mobile texts. The post will ensure that all set up, regular imports and exports are automated as much as is possible for text-giving, and that everything is GDPR compliant and has a programme of thorough tests.
• Import campaign data from suppliers - ensure that all data and UTM (or other tracking) is set up and in place when any campaigns and that correct fields and source codes are set up in our CRM system working with colleagues in IT and the data team; ensure an efficient supply of all data for email and mobile stewardship journeys ensuring exceptional supporter experience.
• Manage the database of supporters - all supporter feedback and changes to status or preferences are recorded accurately in the CRM and actioned as appropriate; take a proactive role in suggesting where better processes, systems and procedures should be put in place
• Cover the Legacy Giving Executive.
• Support the wider Supporter Development Team when appropriate such as making recommendations for future products and campaigns.

About you:

To ensure that we engage with and manage our supporters and deliver a positive experience with every contact, then it is essential to us that you understand what great customer service feels and looks like.  Positive interactions matter to you and you care about providing prompt and clear communications to a very high standard.  You will be part of a very busy team at a time when we are growing, and your ability to be flexible within the team to support and ensure we deliver, to adapt as priorities change and manage your time effectively are essential.

• Proven track record in supporting a successful supporter care programme
• Demonstrable experience of processing and inputting personal data with a strong understanding of GDPR compliance
• Good experience in working with a range of systems and processes.
• Experience of dealing with customer/supporter queries, complaints, or requests  - strong and evident customer service mindset essential
• Excellent understanding on direct debits, standing orders, gift-aid and other payment methods.
• Excellent knowledge of CRM and database systems  - experience of SAP and Sugar CRM will be an advantage, but not essential
• Experience of ‘quality control’ within a programme
• Experience of working with wider teams and agencies to support supporter care programmes
• Competence in Microsoft Office, especially Word, Outlook, Excel and Access
• Highly organised with exceptional attention to detail

To Apply:click on the "Apply for this job" button and follow the process - complete the application form & upload current CV.

Interviews:  Initial interviews will be conducted virtually by MS Teams.   

If you have any questions about the role please contact the Recruitment Team.

In addition to your salary of  £19,594, the Canal & River Trust offers a competitive contributory DC Pension scheme arrangement, great holiday entitlement (increasing with years of service) and numerous other employee benefits, including several salary sacrifice benefits, all of which can be found on our website.

We aim to represent the diverse communities we are part of and welcome applicants from across all sectors of the community. We strongly believe that a diverse workforce brings with it a diversity of ideas, thinking and ways of working which enhances what we do.  All candidates will be treated on the basis of their merits, skills and abilities and solely by being assessed against the requirements for the job. 

Find our more about us on our website.

We are looking to recruit an experienced and dynamic Services Coordinator to work alongside the Services Manager and Communications Coordinator to deliver, develop and support our confidential telephone befriending service to the sight loss community. This is a complex administration role combined with customer facing activities.

The successful candidate will have primary responsibility to administer the delivery of the service, collect and maintain accurate data and ensure that the needs of Sightline’s Service Users and Volunteers are met. In addition, the successful candidate will network across the sight loss sector to gain new Volunteers and Service Users.

If a candidate has a visual impairment this will be seen in a positive light because of the likely empathy the candidate will have with our Service Users and Volunteers.

If this role excites you then please register your interest to receive the full Services Coordinator Job Pack. Please do NOT send any kind of written application until you have read the Job Pack.

Volunteering Services Coordinator
Fixed Term until January 2022
Home Based
£26,500 per annum

This is a pivotal role in which you will have the opportunity to support the delivery of volunteering roles in our emotional and practical support services so that a wider range of people can get involved in supporting people affected by cancer.

You’ll support the growth of volunteering in these services by delivering volunteer involving opportunities and enabling their sustainability. A key component of the role will be to work collaboratively with your peers and lead volunteers to enable a positive volunteer experience and delivery of effective practical and emotional support interventions to people living with cancer.

It’s particularly important that you demonstrate sound knowledge of policies and procedures relevant to this role and experience of planning. A rounded understanding of volunteering in its widest sense is useful in addition. Most important of all though, your successful track record in supporting a range of volunteer led services working with a vulnerable client group within a health and care setting is needed to achieve our goals.

And what do we offer you in return? We commit to actively developing you and offer benefits including private medical insurance, life assurance, pension, generous leave, and interest free loans for season ticket and gym membership.

Any offers on this role are made subject to a criminal records disclosure check or equivalent.

Secondment Opportunity. This vacancy may be suitable as a secondment for internal applicants. Please discuss your application for this role with your line manager to check how this would work. You should also refer to the secondment policy for more information

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Please submit your application as soon as possible as we reserve the right to change the closing date of our vacancies. The interview date will be 12th August 2021.

We aim to encourage a culture where people can be themselves and be valued for their strengths so we seek to attract and employ the best people from the widest talent pool, reflecting the diverse nature of our society.

We want to make our recruitment processes accessible to everyone, so if there is any way that we can support you to be the best you can be, please contact the Macmillan HR Team.

The ideal candidate will be someone with strong supporter service experience, used to working as part of a busy Supporter Care team delivering outstanding stewardship and care to existing and potential supporters and donors.

You will play a vital role processing and reconciling our income and maintaining the accuracy of our database (Raisers Edge). You will have significant database experience and a strong knowledge of gift administration processes (including gift aid). A strong attention to detail you will also enjoy delighting and communicating with supporters, donors and colleagues at all levels.

You will have considerable experience of collaborating across fundraising teams to ensure excellent care and stewardship to demonstrate the impact of VSO vital work around the world. You will work enjoy responding to enquiries and feedback about our work across multiple channels including social media. You will be passionate about our work and willing to go the extra mile to delight and inspire support.

If you are interested in joining our team and making an impact in the world - then please apply.

Someone in the UK is diagnosed with a blood cancer every 16 minutes.

Blood cancer is the fifth most common type of cancer in the UK but the third most common cause of cancer death. And, blood cancer patients are one of the most at risk from COVID-19.

Leukaemia UK is a leading UK blood cancer charity created through a recent merger, with ambitious plans for growth to improve the lives of those affected, by funding world class research and ground-breaking care.

We are looking for an outgoing and enthusiastic Supporter Care Officer to join our team, carrying out essential supporter engagement and administrative activities. With previous experience of providing excellent customer service, you will have the ability and confidence to communicate with a variety of people, engaging with supporters by phone, email and in writing about a wide range of enquiries.

The Supporter Care Officer is at the heart of the charity, supporting the Chief Executive and Senior Leadership Team to carry out their roles effectively and efficiently alongside ensuring that supporters, potential donors and members of the public receive an excellent standard of customer care. Maintaining supporter satisfaction and generating the maximum amount of income for blood cancer research.

Recruitment Timeline

Tuesday 10th August 9am – Applications Close

Wednesday 11th – Friday 13th August – Short call with Fiona Hazell, CEO (30 minutes)

Tuesday 17th - Wednesday 18th August - Interviews

About the charity

Our mission is to build hope, enable lasting change, and end homelessness for people in East London. We are here to help people in our local community to build their new beginnings, by:

• Providing a safe place - to make sure that people experiencing homelessness have somewhere safe to stay as they begin to rebuild their lives
• Offering support - to encourage and enable people to build a better future for themselves, through the provision of personalised support, educational and life skills opportunities
• Building resilience – to build networks of support, and empower people to navigate services with confidence and be a proactive member of their community outside of and beyond life at Caritas Anchor House.

We are going through an exciting period of change and growth, having recently launched an ambitious strategic plan, with goals including having a positive impact on the lives of more people experiencing homelessness than ever before. This role will involve delivery against key strategic goals relating to engagement and support.

With great ambition comes the need for great people, and we’re looking for someone fantastic to lead our Fundraising and Communications Team and exciting projects during this one-year maternity cover.

About the role

Reporting to the Chief Executive, the Communications and Supporter Manager provides the strategic direction and manages the team responsible for brand, communications, events, and fundraising (individual giving, legacies, community, and corporate partnerships). We are looking for someone to play a central role in building support and engaging stakeholders in our mission, during an exciting period of growth.

We are looking for someone to lead on our ongoing brand refresh project which started earlier this year, and the development and delivery of our fundraising and communications strategies.

Key responsibilities include:

• Project manage the brand project, including launch and implementation, and the development of a new website, working with colleagues across teams and external agencies
• Lead the development and delivery of our communications and fundraising strategies, to build awareness and support for our work with people experiencing homelessness
• Identify opportunities to increase brand awareness, work with colleagues to champion the voices of our residents, and promote our impact and activities
• Keep abreast of key conversations and opportunities relevant to our work and sector, identifying key networks, partners, and media to build relationships
• Lead and develop the fundraising and communications team
• Manage budgets across the department, prepare forecasts for income, and report on team performance against KPIs

About you

• Experience in producing communications and/or fundraising strategies in the charity sector
• Strong project management skills
• Experience in managing and developing a high-performing team
• Digital marketing experience
• Strategic understanding of supporter management and journeys
• Excellent IT skills, including Microsoft Office, databases, and digital media platforms
• Brand management experience is desirable, having ideally worked in an organisation during a rebrand or period of change

About applying

To apply, please e-mail your CV and a covering letter, addressing the following three areas (your experience in fundraising/communications management, leading strategic projects, and developing teams).

Our people are the key to our success. We aim to attract a diverse community of employees and volunteers from a broad range of backgrounds, demographics, and cultures and create an inclusive environment in which everyone can succeed and flourish. We want to foster a culture in which everyone is united around our shared mission and values, and in which individuals are active participants in our success.

To have an informal discussion about this opportunity, discuss support for disabled applicants or find out more about our commitments to diversity and inclusion please contact the People Team on the above email.

Formed in 1980, the Children's Liver Disease Foundation (CLDF) is a unique national charity dedicated to taking action against the effects of all liver diseases of childhood. Services include funding vital research, informing and educating healthcare professionals, parents and the public on the signs and symptoms of liver disease and providing tailored support services for young adults, children and their families across the UK.

This role requires an enthusiastic and people-focused fundraising officer to be the first point of contact for all fundraising enquiries and to ensure all fundraising opportunities are maximised through accurate recording and appropriate communication with relevant members of the team, in addition to supporting the wider work of CLDF and contributing to the overall objectives of Children’s Liver Disease Foundation.

This role also requires strong customer service and organisational skills, an empathy with our fundraisers, many of whom are personally affected by childhood liver disease.

Key Activities

• Act as an excellent and enthusiastic first point of contact for all fundraising enquiries

• To manage the acknowledgment of all donations.

• To maintain thorough records of contact, activities and donations from supporters.

• Assist with the recruitment of participants for key events and activities such as the challenge event series and Big Yellow Friday.

• To identify those events and activities which could be used in CLDF’s communications and to draft suitable social media posts and/or alert the PR & Comms Manager, as appropriate.

• Post Fundraising messaging to social media platforms

• To provide a high standard of supporter care to families, supporters and donors. * To maintain fundraising administrative systems including the use of CLDF’s database Raiser’s Edge.

• To identify potential fundraising opportunities and flag up to CEO

• To work alongside the Office Manager to provide office cover including telephone call handling, support of volunteer activities, receipt of deliveries, assist with post and general office duties.

Essential Criteria

• Experience using Raisers Edge CRM (or similar) system to manage fundraising activity.

• Experience of handling large and complex data sets using sensitive personal information.

• Experience of customer care and knowledge of the importance of how we treat our supporters.

• Communications experience via multiple channels. Skills

• Excellent administrative, organisational, time management and prioritisation skills.

• Ability to work on own initiative and as part of a multi-disciplinary team.

• Excellent relationship management skills.

• Ability to plan, organise and manage multiple priorities and the ability to successfully prioritise tasks for yourself and others.

• Computer literate and numerate.

• Analytical and strategic approach to problem solving.

This role will be performed at the CLDF offices in Birmingham for at least half of the week and the remainder at home.

Education Services Coordinator (Programmes and Services)

Salary £24,000 per annum

Permanent, full time

Flexible – London Office or Home based with occasional travel 

We are looking for a dynamic team player to support and coordinate a number of Young Enterprise’s services for educators.

Are you customer focused with first rate organisational skills?  Do you have experience of education or training, or would you like to develop a career in this space? Would you like to manage and support the development of training events and teaching materials?

We are looking for someone who can:

• provide high level customer service to our stakeholders including teachers;
• coordinate a range of events and services we offer to support educators with their delivery of financial education;
• coordinate the development of lesson plan materials for teachers
• maintain information systems to monitor our activities;
• maintain and update website content.

Full details can be found in the attached Job Description.

This is a role that can grow with the capabilities and interests of the person in post, with opportunities to develop skills in assessing and developing learning resources; writing copy; inputting into and managing social media campaigns and project management.

If this role appeals to you - we would like to hear from you!

Please submit your current CV and a covering letter (no more than 2 sides of A4) no later than Sunday 15th August. Applications without a covering letter will not be considered.  Interviews will take place on Monday 23rd and Wednesday 25th August 2021.

After this unprecedented period of lockdown, we are now looking to recruit a Support Care Officer to apply their customer service experience to acknowledge donations.

The Supporter Care Operations Team at RNIB (SCO) prides itself in providing excellent levels of customer care to our supporters, donors, volunteers and internal stakeholders. The quality of service we provide is tailored to help facilitate every fundraising supporter’s journey who is in touch with RNIB. The service we deliver helps to protect and retain the valuable income we receive in order to provide our varied services to the blind and partially sighted community.

As a Supporter Care Officer, you will deliver a professional supporter response service, specialising in tailored donation acknowledgement, ensuring a high level of customer care whilst complying with statutory regulations and RNIB Group policies and procedures.

In addition to providing excellent customer care, you will also play a vital role in continuing to improve our systems and processes without impacting on the quality of service we offer. 

The successful applicant will offer:

• A high level of accuracy.
• The ability to confidently deal with financial issues, as well as an eye for detail in identifying potential in further nurturing donor support.
• Experience in creating bespoke donor thanking and correspondence.

In exchange we offer a competitive salary, a stimulating and supportive working environment and a benefits package including:

• 26 days holiday per year (plus bank holidays – pro rata), which increase with service
• Excellent pension schemes
• RNIB Rewards - Our employee discounts platform gives you access to offers at over 800 in-store and online retailers
• In-house training and development opportunities 
• Flexible working arrangements - Each new member of staff will be given a laptop to make working flexibly easy

For more information and to apply, please click the apply button. 

Closing date: 11 August 2021.

We’re the Royal National Institute of Blind People (RNIB) and we’re here for everyone affected by sight loss. Working for us means working for one of the UK’s biggest charities, supporting almost two million people living with sight loss in the UK.

One of our core values is to be led by blind and partially sighted people and we involve our customers in recruitment. Please be advised that your anonymised application may be shared internally with those involved in the recruitment process.

RNIB is committed to being an Equal Opportunities organisation and we welcome applications from people with sight loss.

Community Engagement & Supporter Experience Manager

Aberdeen Association of Social Services (T/A VSA) is currently seeking to appoint a Community Engagement and Supporter Experience Manager to join our Philanthropy & Income Generation Department on our ambitious journey as we scale up for success.

This is a busy and varied role and you will be the main point of contact for supporters raising money in aid of VSA or those who are taking part in VSA led or mass participation events. You will be responsible for growing our unrestricted income across multiple income streams

Reporting directly to the Director of External Relations, the Community Engagement and Supporter Experience Manager will be responsible for supporter led acquisition, maximising donations from individual supporters and the administration and delivery of our supporter experience and events.

To be successful you will need to have expertise in Developing and Managing high quality relationships with fundraisers to cultivate, engage and nurture prospects and existing supporters.  In addition, you will need to evidence your ability to create new and appealing fundraising activities, to appeal to and recruit new audiences and supporters. 

We are a small, but agile, team that prides itself on creating an exceptional supporter experience.  The successful candidate will need to be able to work independently to manage and prioritise your own workload in order to meet competing deadlines and deliver against annual financial targets.

About VSA

At VSA we help change the lives of over 20,000 vulnerable children and adults each year. We support a person's physical, mental, emotional, and social wellbeing through a range of residential and outreach support services. Across all our services, we support people living with learning disabilities, a mental health diagnosis, loneliness and isolation, additional support needs, poverty, addiction, and long-life conditions such as Parkinson's and Dementia.

How to Apply

To apply for this opportunity please submit the following :

• A comprehensive CV
• A supporting statement no more than two sides of A4 paper explaining what attracts you to the organisation, the role and the specific skills and expertise that will add value to the team
• A completed equalities and diversity form

Applications should be submitted no later than 12pm on Monday 23rd August 2021.

Interviews are likely to take place week commencing 30th August and potential second stage interviews the following week.

Note relocation expense may be available for the right candidate.

Supporting the Fundraising Team and the charity at events as and when required. As many activities are held in the evening and at weekends the post will involve some unsocial hours, for which Time Off in Lieu (TOIL) will be given.

Salary -depending on experience up to circa £28K depending on experience + Car Allowance.

Purpose of Job: 

We have a fantastic and rare opportunity for an experienced fundraising professional to join our Philanthropy & Income Generation team on our ambitious growth journey as we scale up for success.

You will be a first point of contact for low-mid level donors and the main point of contact for supporters leading on all VSA’s community and events income streams, supporting individuals and groups to raise funds through activities and mass -participation events, and organising and co-ordinating VSA led events.

Main Duties/Responsibilities:

The below provides are overview of key areas of responsibilities and duties (but is not limited to):

Strategy and Planning

• In conjunction with the wider team, ensure the supporter experience and journey is of high quality and inspires people to continue to support VSA
• Provide timely progress reports for the Executive Management Team

Income Generation

• Create new, appealing Community Fundraising activities and opportunities to recruit new audiences and supporters including clubs/associations and individuals
• Contact all individual supporters that are raising funds in aid of VSA and take them through our supporter experience journey to help maximise funds raised for the organisation (Face to Face meetings, telephone calls etc.)
• Develop and deliver a range of mass participation & VSA lead events to generate income and affinity towards VSA from the general public

Research

• To work with wider VSA colleagues to identify new opportunities
• Have excellent knowledge of our services, understand how they are funded to tell our story in a compelling way to gain support

Relationship Management

• Develop and manage high quality relationships with fundraisers to cultivate, engage and nurture prospects and existing supporters, collaborating with fundraising colleagues, senior management and to maximise networking opportunities
• Monitoring shared inboxes and ensure all enquiries are responded to in a timely manner
• Processing online supporter experience registrations that come through online fundraising platforms (such as JustGiving etc) and web forms.

• Process all challenge event and small business registrations, ensuring the lead contact is informed.  
• Ensure fundraising stock suppliers are maintained and managed,
• Provide fulfilment of fundraising materials required.
• Ensure all supporters have been thanked in a timely manner (electronic or postal)
• With the wider team process online or offline donations.
• Communicate with supporters when necessary to chase up outstanding sponsorship money
• Update and complete event portals within deadlines required
• Be prepared to work some weekends and evenings where events require

Public Relations

• Promote the work of VSA, locally, regionally and nationally, targeted in line with our Philanthropy &  Income Generation strategy, representing the organisation at relevant forums, events and seminars
• Represent the Charity to Statutory, voluntary and commercial organisations, professional bodies and institutions.

Compliance

• Adhere to the highest standards of fundraising best practice ensuring compliance with OSCR and the fundraising code of practice.
• Ensure that all activities comply with GDPR requirements.
• Ensure that the client relationship management database is kept up to date.

General

• Carry out other tasks that may be within the scope of the post to ensure the effective delivery and development of the service.
• Supporting the team and the charity at events as and when required. As many activities are held in the evening and at weekends the post will involve some unsocial hours, for which Time Off in Lieu (TOIL) will be given

Qualifications/Training/Education: 

Essential:

• Able to demonstrate suitable experience and examples of achievements relevant to role.

Desirable:

• Educated to Higher / A Level and must include English
• Diploma in Fundraising

Experience:

Essential:

• Minimum two years experience working in a fundraising environment or similar role
• Proven experience working in a result orientated environment
• Proven ability to cultivate and maintain professional relationships
• Understand how to maximise income raise at events including gift aid
• Strong administration skills and knowledge of online platforms such as JustGiving

Desirable:

• Experience of working in the charitable/not for profit sector

Key Skills/Aptitudes: 

Essential:

• Ability to establish and maintain positive relationships with a wide range of people
• Ability to produce reports and proposals to a high standard
• Strong interpersonal and communication skills
• Good organisational skills with an ability to prioritise workloads
• The ability to analyse and interpret data

Desirable:

• Working within a complex organisation
• Project planning
• Driving licence

Personal Qualities:

Essential:

• Sensitivity and diplomacy in dealing with others
• Able to work with minimum supervision
• Creative and a problem solver
• Flexible and cooperative
• Driven by working to targets
• Good team player
• Evidence of working proactively and with initiative
• Willingness to learn new skills

Desirable:

• Involved in charitable work/volunteering
• Interest in Health & Social Care

Other Job Requirements: 

Good attendance record supported by references- one of which must be your current employer.

Subject to Basic Disclosure check

About the Charity

1. Born Free works tirelessly to ensure that all wild animals, whether living in captivity or in the wild, are treated with compassion and respect and are able to live their lives according to their needs.  As a leading wildlife charity, we oppose the exploitation of wild animals in captivity and campaign to keep them where they belong – in the wild.

We promote Compassionate Conservation to enhance the survival of wildlife, especially threatened species in the wild, and to protect natural habitats while respecting the needs and safeguarding the welfare of individual animals. We seek to have a positive impact on animals in the wild and protect their ecosystems in perpetuity, for their own intrinsic value and for the critical roles they play within the natural world.

Set up initially as Zoo Check in 1984 by Bill Travers, Virginia McKenna and their son Will Travers, Born Free has worked tirelessly for nearly 37 years to prevent captive animal suffering and phase-out zoos.  Will continues to lead the organisation as Manager President, and Virginia remains active on the Board of Trustees, working closely with the team to share our vision and programmes on public forums. 

The Opportunity

Born Free are looking for a passionate, friendly, and professional Supporter Care Officer to act as the primary interface between Born Free, its supporters and the general public. In this vital role, the successful candidate will bring previous supporter or customer service experience to help deliver an outstanding level of supporter care.

Ideally they will be highly motivated by, and passionate about, the mission of Born Free and possess a natural ability to convey these attributes to those who they are in contact with.

This is a temporary, full-time role for 12–13 month period to cover maternity leave

The Role

The Supporter Care Officer will be resourceful, organised and a proactive team player with excellent communication and interpersonal skills. You will need to juggle multiple tasks with drive and enthusiasm, able to work with minimum supervision and show good judgement and initiative. Whilst previous experience with a fundraising CRM system is not essential, it is highly desirable, and you will need to learn new tools and systems quickly. You will bring previous experience of a high level of supporter care being the primary interface between supporters, the general public and Born Free.

Key tasks will include:

• Supporter enquiries: Act as the first point of contact for all supporter and general public enquires, answering all incoming telephone calls, emails and the online chat function in a professional, helpful, and friendly manner, ensuring excellent customer experience.
• Supporter journeys and engagement: Establish and nurture effective relationships with donors over multiple channels, ensuring that recording systems are updated accurately.
• Thank you correspondence: Support the thank you process, including through close liaison with the President/Co-Founder.
• Donation processing: Process all postal donations in a timely and accurate manner.
• Screening and directing telephone and online enquiries:  As necessary, take, and relay messages if the intended recipients are unavailable.
• Data management: Work closely with the Data and Insight Manager to maintain accurate records of all donations and supporter communications and to ensure the continual development, maintenance and enhancement of the Fundraising CRM, and other systems.
• Processing mail: Including both incoming and outgoing post and deliveries in a timely manner on a weekly basis from the Hub, based in Horsham. 
• Stock Management (Adoptions): Monitor stock lines for the animal adoption offering – ensuring that low stock levels are flagged to the Data & Insight Manager in a timely manner.
• Quality assurance: Maintain a programme of monitoring and quality assurance to ensure all supporter enquiries are handled according to agreed benchmarks, and in compliance with relevant regulations.
• Problem resolution: assist in the resolution of any supporter issues relating to appeals, donations, shop purchases, data management and general enquiries.
• Provide support to other areas of fundraising or the wider team as required.

The successful candidate should ideally demonstrate the following attributes: 

• A good level of education including (but not exclusive to) GCSE (or equivalent) qualifications in English and Maths.
• Experience working in supporter care or customer services, preferably gained within a charity environment.
• Excellent interpersonal skills with the ability to quickly build effective relationships with colleagues, donors, and potential supporters.
• Knowledge of Raiser’s Edge or equivalent CRM.
• Excellent communication skills, both written and verbally with the ability to communicate effectively to both external and internal audiences.
• Organised, dedicated, self-motivated and reliable, with experience of being a focal point for multiple enquiries and able to prioritise tasks in a fast-moving environment.
• Strong IT skills, and proficiency in Microsoft computer packages, including Excel & Word.
• Excellent organisational and administrative skills and an ability to prioritise work, manage time effectively & meet deadlines.
• Personable and able to work alone or as part of a team.
• A strong empathy and engagement with the work of Born Free, and the desire to drive it forward, bringing energy and determination to its mission.

The candidate will report directly to the Supporter Care Manager.

Our excellent benefits package includes opportunities for continuous professional learning, a generous annual leave entitlement, working from home with regular team meetings to help you maintain a healthy work-life balance, wellbeing support, and a competitive pension.

At Born Free we strive to create a working environment that promotes and values diversity; where everyone feels empowered to bring their full, authentic selves to work in a creative and safe space. We are committed to equal opportunities and to building a more inclusive team that reflects the communities we serve.  There is always more work to be done, and we endeavour continuously to make progress, hold ourselves accountable and grow, both as a charity and as individuals.

Applications with a covering letter and CV should be sent by 5pm 22nd August 2021.  Important: Please include SCO-21 in the subject of your email. 

Please note that if an application is received which is particularly interesting to Born Free, we will be contacting candidates on a rolling basis for interview before the dates above.  So, if this is the job you want to apply for, apply now, and please don’t wait until the deadline date. 

If you do not receive an invitation for an interview by 27th August 2021, then you have unfortunately not been shortlisted.  The first round of interviews are scheduled to take place week commencing 30th August 2021.  Ideally the interviews will take place in person at the Hub, Horsham, but arrangements can be made to utilise Zoom or Microsoft Teams as needed. 

Thank you for your interest. 

In 2019, TLG was named the best charity to work for in the UK by the prestigious Sunday Times Best Not-for Profit Organisations to Work For!

This is a great opportunity for someone with a strong passion for administration and a keen interest in influencing the processes that enable great supporter care within a rapidly growing National Charity. We’re looking for a high capacity candidate with a proactive instinct and excellent communication skills. The Supporter Care Administrator will be someone that is comfortable with multiple demands and responsibilities, thriving in a fast-paced fundraising environment.

The role will play a vital part in our Supporter Development team - a highly relational team with a heart to enable thousands more young people’s lives to be transformed in the years ahead through growing the number of Hope Givers – our regular monthly donors. Joining the team at an exciting time of growth and development, the candidate will lead on the administration of data and financial records relating to our 1000s of supporters and churches that we interact with.

We’re looking for someone who will use their natural administrative gifting to support the team and contribute to a brilliant supporter care culture – ensuring that supporters feel valued and part of the TLG vision.

If this sounds like you and you share our passion to see UK churches transforming the lives of struggling children, then we would love to hear from you.

TLG welcomes applications from many diverse backgrounds to enable us to better reflect the needs of the communities we serve.