Manchester Mind believes in the power of listening and feeling heard and that a better understanding of mental health benefits everyone.

We do this by providing a range of services across Manchester to young people and adults. A valuable part of this work has been the provision of services to children and young people from our Children and Young People Services offices in Levenshulme. The holistic mix of services delivered includes advice, volunteering, mentoring and counselling. The services have been successfully evaluated and involve young people in design, development and delivery.

Our work is guided by our values of:

Openness | Belonging | Strength | Collaboration

The Service Manager will support staff and play a strategic role in developing the delivery of high quality young people-led services.

We would like to work with someone who is experienced, dynamic and passionate about being able to develop our services for children and young people.

Position: Service Manager, Children & Young People Services

Salary: £35,934

Hours: 35 hours per week

Funding guaranteed until the end of December 2021

(with potential to extend subject to funding).

The skills and knowledge that are important to us are:

• Being able to work in an open, supportive and collaborative way.
• Experience of managing and developing mental health services for young people.
• Experience of working strategically.

You can download the application documents from this listing, or from the Vacancies page of the Manchester Mind website.

All applications must be received by 12noon, Monday 1st February 2021.

Manchester Mind is striving to be an equal opportunities employer and welcomes applications from all sections of the community. Manchester Mind sees it as a positive advantage if you have experience of mental health issues and/or have used mental health services, or had experience of volunteering.

Enthum Foundation, a UK registered charity, is looking for a brilliant, experienced and motivated Night Support Worker to join its dedicated team at Enthum House, a 16+ supported residence for unaccompanied asylum seeking children, to help deliver a first-class service to young people with complex and diverse needs, from a variety of backgrounds. 

This position requires being a proactive, resilient and flexible team worker with excellent communication skills and a great capacity to complete written records and paper work on time. Lone working and weekend shifts, as part of a rota schedule and the ability to safeguard and inspire young people is essential. 

Experience of working with asylum seeking children or refugees, as well as coming from a trauma-informed therapeutic background, is ideal but not a necessity.

The post holder will demonstrate integrity and a strong philosophy of care including understanding attachment disorders.

We are looking for an inspired and committed new team member, who can take on the initiative and help ensure that Enthum House continues to achieve its mission, vision and values.

The Enthum Foundation offers 28 days annual leave pro rata, ongoing training opportunities and a 24 hour independent Employee Assistance Service. 

Purpose of role

To provide support, checks and safeguarding at night for unaccompanied asylum-seeking young people aged 16+ living in Enthum House, taking an active role in creating and being part of a responsive and dedicated residential staff team and environment that promotes positive attachments and relationships. 

Assisting young people to build on their emotional resilience and develop mental, physical and social well-being and life skills for independent living, supporting each young person with the opportunity to reach their individual potential.

To be proactive in enabling young people to recognise risks and develop strategies for keeping themselves safe within their communities and UK society, especially at night.

To actively participate in monitoring and evaluation processes, ensuring that handover forms and reports are accurately maintained.

This job role will operate on a shift basis and will include lone and weekend working.

To achieve the highest standard of service delivery and represent the Enthum Foundation in a positive and professional light with all current and potential clients, stakeholders and partners.

CPAG is looking for an IT technical support officer to support and develop an IT improvement and upgrade roll-out across CPAG’s offices in London and Scotland, in collaboration with our external IT support team. The role is varied and the successful applicant has the potential to make impactful enhancements to the IT capabilities of our charity, alongside improvements to the day-to-day working of staff.

This post is a 12 month fixed term contract and will be reviewed towards the end of the contract with potential to become permanent.

For more information and to apply please see our website

NO RECRUITERS

We are looking for a passionate Support Services Officer to play a key role in offering support and information to women and their loved ones affected by cervical cancer, cervical cell changes and those with concerns or questions about the cervical screening or HPV vaccination programs. You will also be responsible for offering additional support through our Callback service and the day to day running of our Ask the Expert service providing online medical clarification. The ideal candidate will be self-motivating, and a clear communicator with strong supportive and multi-tasking skills

This is a full time, one year fixed term contract.

To apply for this role please send a CV and a covering letter to Debbie Shipley, Support Services Manager

Applications without a covering letter will not be considered.

Closing date for application:  5pm on the 29th January 2021

Interview date:  Friday 5th February 2021

Unicef ensures more of the world’s children are vaccinated, educated and protected than any other organisation. We have done more to influence laws and policies to help protect children than anyone else. We get things done. And we’re not going to stop until the world is a safe place for all our children.

The Gifts in Wills fundraising team promotes the opportunity of leaving a gift in a will to Unicef to the public, creating engaging supporter journeys for those considering leaving a gift in their will and building relationships with supporters who have committed to doing this. 

As Supporter Engagement Officer, you will work on a wide range of channels, including direct mail, telemarketing, digital and face to face. You will be responsible for promoting gifts in wills messaging among existing Unicef supporters and providing high quality stewardship for those who express and interest in this way of supporting children.

It is an exciting time to join the Gifts in Wills team at Unicef, as we build on our new creative expression and strategy and work on innovative, exciting engagement projects for 2021. We are looking for a candidate with a supporter-centric attitude, the flexibility to work across multiple channels and strong analytical skills.

Closing date: 5pm, Thursday 28 January 2021.

Interview date: Thursday 11 February 2021 via MS Teams.

We are normally based on the Queen Elizabeth Olympic Park in Stratford, East London but while our office is closed, this role will work from home or from wherever makes you happy.

We particularly welcome applications from LGBTQ+ candidates, candidates with disabilities, and from men, because we would like to increase the representation of these groups at this level at Unicef UK. We want to do this because we know greater diversity will lead to even greater results for children.

Unicef UK promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

The successful candidate will be required to apply for a criminal records check. A criminal record will not necessarily bar you from working with us. This will depend on the nature of the role and the circumstances of your offences.

We only accept online applications as this saves us money, making more funds available for us to help ensure children’s rights.

If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion. Please note that we only provide feedback to shortlisted candidates.

Registered Charity Nos. 1072612 (England and Wales) SC043677 (Scotland)

SUPPORTER SERVICES OUTBOUND EXECUTIVES

Salary: Circa £19,200 per annum + benefits

Contract length: Permanent / fixed-term

Positions Available: 4

Location: Sterling House, Oxford / home-based

Application Deadline: Sunday 24th January 2021, 23:55

Are you a self-motivated and sharp minded individual with strong customer service experience that can help us beat cancer?

Why we need you

We have an exciting opportunity for you to join us as a Supporter Services Outbound Executive. We need you to proactively contact and engage with supporters who register for our events, deliver event preparation support and, ultimately, ensure a seamless supporter experience.

What will I be doing?

Make an impact every day by…

• Contacting new supporters to welcome them to events and start a process of engagement

• Assessing supporter requirements and needs in order to establish an individual future contact plan

• Establishing excellent 1-2-1 relationships with highly engaged supporters

• Providing excellent customer service via phone, email and print

• Creating and sending personalised welcome and thank you cards to supporters

• Managing inbound telephone and email correspondence from supporters

• Providing fundraising materials to supporters, enabling them to maximise their fundraising potential

In this role, you'll act as an ambassador for Cancer Research UK to engender loyalty and trust from our supporters. Every interaction with our supporters is a unique opportunity and chance to further strengthen the relationship, which is where you can really make a difference.

To view a full job description please click here:

What skills are you looking for?

You'll be able to bring to the role…

• Relevant experience in a customer / supporter service contact environment

• A passion for delivering excellent customer service

• Experience of conversing confidently with a wide range of individuals

• Experience of writing letters / emails with a high standard of grammar, spelling and presentation

• Strong interpersonal skills with the ability to quickly build rapport

• Ability to work well as part of a team.

What will I gain?

Without you we wouldn't be able to achieve our aim of seeing 3 in 4 people survive cancer by 2034. So we want to reward you in as many ways as possible. Our benefits package includes discounts on anything from travel to technology, generous holiday allowance, gym membership, childcare vouchers and much more. You'll also be able to access a wide range of learning and development opportunities. And ultimately you'll know that you'll be changing lives through your work.

If you're as ambitious as we are, join our collective force and enjoy an excellent career, as we save lives and add years.

The role of the Supporter Engagement Officer is to develop and maintain strong relationships with our donors as Church Army's donors are vital to our future and growth as they underpin the resourcing of our frontline work. 

Our Supporter Engagement Officer understands that a meaningful supporter journey is driven by having great data and it will be your job to ensure that data is accurate, relevant and up to date. The successful candidate will  be able to think for themselves about what is needed and why, putting themselves in the donor’s shoes to inform their own actions and priorities. 

You will need to be able understand what is required to naturally connect with people from all kinds of backgrounds. We are looking for someone with a warm, enthusiastic and engaging personality who is able to adapt the way they speak according to their audience and will have strong communication skills whether speaking on the phone, writing emails or formal letters.

The successful candidate will be able to grasp a big vision yet have a keen eye for detail. You will pride yourself on accuracy and ensuring that the last task of the day is done with the same amount of enthusiasm as the first. You’ll be equally at home undertaking repetitive tasks as you will be at finding creative solutions to new challenges. You’ll also relish being part of a wider team and sharing learning with colleagues, who you will both support and be supported by. This is an exciting role which will evolve over time for a self-starter with motivation to succeed. 

Please see the Recruitment Pack, and our website, for more information. 

We are recruiting 1.5 for this role - one full time post and one part-time post.The full-time post will be for 37.5 hours per week. Normal working hours are Monday to Friday with some evening and weekend work required on occasion. The part-time post would be for 18.75 hours and all benefits would be pro-rata. Please highlight on your application which post you are applying for.

IFES is looking for a dynamic, enthusiastic and proactive professional to fill the role of Support Care Coordinator. As a member of the Supporter Relations and Finance teams, the Support Care Coordinator will provide high quality customer care to existing and potential supporters through a variety of channels, with a focus in the UK. This role will process IFES income from receipt through to banking, communicating with supporters, staff and national movements as required.  They will support IFES fundraising through researching, writing and submitting funding applications and reports to trusts and foundations, primarily in the UK.

As well as having a good understanding of Christian student ministry, the ideal candidate will have well-developed interpersonal skills and be able to work both independently and collaboratively within and across teams. They will be comfortable with multi-tasking and take the initiative to find new solutions. The successful applicant will be highly organised and structured, while able to adapt to changing priorities and needs. They should demonstrate strong numeracy skills and excellent attention to detail. They must be discrete and able to work appropriately with confidential and sensitive information.

Please refer to our website for information on how to apply.

IFES is an organisation with a distinctive Christian ethos. This post is subject to an Occupational Requirement under provisions made in the Equality Act 2010. Applicants should therefore demonstrate a firm Christian commitment and agree with the IFES doctrinal basis and ethos statement. 

This job will not constitute a Certificate of Sponsorship so you will have to prove you have other means to work legally in the UK before we would consider your application. 

Are you passionate about helping people to do great things? Do you get a kick out of someone else’s joy as they reach their fundraising target? Are you an excellent communicator online and on the phone? 

We are looking for a Supporter Experience Assistant to enhance our support for fundraisers. You’ll help our tiny fundraising team transition from being grateful and reactive to inspiring and motivating! This is a varied and interesting role which gives you the opportunity to see your impact first-hand as you’ll be interacting daily with people whose lives are affected by aplastic anaemia. 

Our small community means that our fundraisers tend to be aplastic anaemia patients and their families. We are passionate about creating opportunities for our community to support us in ways that create joy in their own lives. Our fundraising should help tackle the isolation and other difficulties that are faced by those living with a rare and serious condition.You will also provide logistical and project management support on internal projects that support patients – in your first few months you will support our team in delivering additional support to patients to help them weather the storm of the Covid-19 pandemic. 

As a Supporter Experience Assistant, you will... 

• Thank people when they donate 
• Attend events and chat to people about the charity (when Covid-appropriate!) 
• Answer the phone to supporters and call them to offer fundraising support 
• Work with our Community Engagement and Support Lead to make sure everyone receives the information and support they need on their aplastic anaemia journey 
• Signpost people to our own and other services for pastoral or practical support 
• Answer general emails, and/or ensure they are answered by the right person from our team 
• Provide basic website support for people making donations or using our fundraising pages and keep relevant areas of our website up to date 
• Provide supporters and donors with the information they need about the charity and encourage them to raise more money 
• Work with our Comms and Fundraising Manager to plan communications to go to our supporters and think of new and interesting ways to engage them 
• Organise and run community fundraising/supporter events and campaigns 
• Maintain contact records in the database and keep them up to date 
• Send occasional post 
• Provide project management / logistical support on projects that support our community 
• Report to our Fundraising and Comms Manager 

About us 

Aplastic Anaemia is a rare life-threatening auto-immune disease that stops the bone marrow from producing blood. The Aplastic Anaemia Trust is the only charity in the UK focused on aplastic anaemia. We fund research to improve treatment, provide expert information, and work tirelessly, at grassroots level, to support every aplastic anaemia patient and their loved ones.

We’re a small team based at home in various UK locations! We keep in touch frequently online and have a warm, supportive and positive culture.

About you 

• You are emotionally intelligent and have a natural communication style that is easily adapted to suit the situation. 
• You are inventive and creative – you love the idea of working for an organisation that’s just getting started with community fundraising, where you can develop and test your own suggestions and ideas. 
• You are brave and willing to throw yourself into new situations. You wouldn’t hesitate to pick up the phone to call a donor you don't know for a chat, or jump on a video call to ask your manager to talk you through something again to make sure you get it right. 
• You have the organisational skills and attention to detail to hold nuanced relationships with multiple supporters at any one time and manage projects with team members who are working remotely. 
• You will be someone who can keep contacts warm and engage people – making them fall in love with The Aplastic Anaemia Trust is part of your role! 
• You are highly digitally literate – you can find your way around a website CMS or a shared spreadsheet and are unintimidated by unfamiliar software.

Location

You can be based anywhere in the UK for this role, however if you are local to Margate in Kent you will have the opportunity to work in person with our CEO, when lockdown restrictions are eased and it is safe to do so.

Benefits

• You will be provided with a laptop to use during your contract. 
• Competitive holiday allocation and pension contributions. 
• We can discuss and set your regular working hours to suit you. 

Application advice

Please submit a short cover letter with your CV, to tell us why you are interested in this role and why you believe you will be a good fit. Applications with no cover letter attached will not be considered.

Alzheimer’s Research UK is the UK’s leading dementia research charity dedicated to diagnosis, prevention, treatment and cure. Backed by our passionate scientists and supporters, we’re challenging the way people think about dementia, bringing together the people and organisations who can speed up progress, and investing in research to make life-changing breakthroughs possible.

This is an ideal opportunity for an ambitious team player with supporter care/customer service experience to develop their career as part of the UK’s leading dementia research charity. Working closely with the Supporter Care Manager and other team Officers, you will work in a supervisory capacity to the rest of the team line managing 3 Supporter Care Executives and ensure that the charity’s supporters receive an excellent standard of service.

This is a fixed term role for a period of 12-months, or on the return of the post holder, to cover a period of Maternity leave.

Main tasks of role:

• Act as the first point of contact for the resolution of complex queries and complaints.
• Assist in managing the day-to-day work of the Supporter Care team, including managing turnaround times.
• Assist the Supporter Care Manager with projects involving Supporter Care and be the team representative on some cross functional projects.
• Deputise for the Supporter Care Manager, assuming responsibility for the team in their absence.
• Recognise fundraising, engagement and retention opportunities when talking to supporters.
• Respond to queries received by phone, email and post and assist the team in doing the same.
• Process donations, standing order payments and gift cancellations, acknowledging supporters and sending out materials as appropriate.
• Ensure there is always enough telephone cover in place, arranging lunch breaks, meetings and assisting with any voicemail arrangements.
• Compile routine reports including all feedback received by the charity.
• Assist the Supporter Care Manager with monitoring performance of external suppliers.

What we are looking for:

• GCSE in Maths and English, or equivalent
• Confidence working with computers – good knowledge of Word, Excel, Outlook and databases.
• Experience of working in an office based, customer facing role (within the charity sector would be advantageous).
• Experience of handling complaints and queries.
• Excellent written and spoken communication skills with an exceptional telephone manner.
• Ability to work with a high level of accuracy and attention to detail.
• Good organisational skills and the ability to prioritise workload.
• Professional and hard-working team player.
• Outgoing, enthusiastic and able to remain calm under pressure.

Location: Granta Park, near Cambridge.

Salary: Circa £27,000 per annum, plus benefits

Please download the Vacancy Pack for more details.

The closing date for applications is the 7th February 2021 with interviews to be held on the 15th February 2021. We would encourage applicants to submit their application at the earliest opportunity as the closing date may be brought forward at any time. Should we wish to contact you to arrange an earlier interview this will be arranged based on the availability of the candidate and the panel. Please indicate in your cover letter if you are unable to attend on a certain date.

In order to be considered, please create an online account using our Online Recruitment System which can be accessed through our Job Vacancies Page. You will be able to attach a CV and covering letter to your application, track your application and view other vacancies that may be of interest.

To view further details about this role, vacancy pack and the benefits of working for us please visit the Alzheimer’s Research UK website.

Supporter Experience Coordinator 12 Month Contract
Starlight Children's Foundation
Based in Hammersmith (working from home due to government guidelines)
£26K - £28K

Charity People are delighted to be partnering with Starlight Children's Foundation to recruit a Supporter Experience Coordinator on a 12 Month Contract.

Starlight Children's Foundation is a national children's charity that exists to preserve childhood throughout serious illness. They achieve this by providing play and distraction services in hospital and hospices, by giving families the opportunity to have a day out with no responsibility other than for having fun and by granting wishes, providing escape from the reality and routine of serious illness.

The Charity are currently communicating with their warm audiences through Direct Mail, Email and retargeting on social media. We are looking for an individual with experience in retention programmes that delight and inspire loyalty in supporters. The role of the Supporter Experience Coordinator includes managing a range of direct marketing campaigns, leading on third-party trainings, collating and arranging case studies and implementing supporter journeys, whilst continuing to be aware of the latest sector trends and taking learnings from internal testing, then utilising this to influence the direction we take on how they engage new audiences both on and off-line.

We are looking for someone with experience in the Charity sector within a direct marketing role who has run campaigns across a variety of channels. You should have an ability to work on your own initiative with experience of delivering high quality work with minimum supervision along with outstanding customer service skills with the ability to show empathy, tact and diplomacy.

This is truly a wonderful role, where you can make a difference for a fantastic Charity.

Charity People are managing all applications for this role; please send your CV in the first instance.

Charity People actively promotes equality, diversity and inclusion. We match charity needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We want to do this because we know greater diversity will lead to even greater results for the charities we work with.

We at the Motor Neurone Disease (MND) Association have an exciting opportunity for a Supporter Information Officer to join and support our Major Donor and Corporate Fundraising Team at our national office in Moulton Park, Northampton.

Salary: c.£23,000 per annum plus benefits

Location: Northampton

Hours: Full time 37 hours per week

Contract Type: Permanent

About the role

You will help our high value fundraising teams to communicate with their supporters by producing fundraising and stewardship materials relating to our research programmes.

Working with the Head of Development and the Head of Research you will be responsible for collating and interpreting complex scientific information from our world-class research programmes for use in raising funds for and sharing progress and achievements for these programmes.

What are we looking for?

You will have an interest and ability to read, understand and interpret biomedical research, with the aptitude to help secure funding to drive our research programme and maintain long term relationships with our supporters.

Your key skills:

• Degree or relevant experience in science or bio-medical subject
• The ability to translate complex scientific information into compelling simple language for a diverse range of non-scientific audiences
• An excellent all-round communicator
• Build and maintain excellent relationships
• Able to work across teams, independently
• Project management
• Attention to detail
• Excellent digital skills and proficient in Microsoft Office

This role is currently based remotely due to the covid pandemic. In normal circumstances this role will based from our national office in Northampton where we operate an agile working environment with the flexibility to work from the office and home.

How to apply?

We would love to hear from you and encourage early applications.

If this sounds like the perfect opportunity for you, apply online now by submitting a supporting statement and CV.

About Us

We has been through some exciting changes - embracing agile working, introducing new technology and a recent move to a new, flexible office space.

These changes, together with a high level of trust and performance driven culture, will give staff the freedom and flexibility to work in the best way for them, the Association and, most importantly, people with MND.

The MND Association was founded in 1979. Our mission is to improve care and support for people with MND, their families and carers. We also fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised and addressed by wider society.

Important Notices

Please submit your application as soon as possible; due to the high volumes of applications we receive, and we reserve the right to close any adverts before the closing date once we have received sufficient applications.

Our selection process will be multi stage; this may include video call screening, psychometric assessments and competency based interview/s.

At the MND Association we are committed to equalities and value diversity. We are working hard to remove perceived and actual barriers to participation by people with and affected by MND, current and future staff and volunteers and stakeholders.

We are seeking experienced Support Workers to work in a fast-paced multidisciplinary arena based in Clacton and Colchester.

The Café / Sanctuary accepts referrals from the Emergency Services and is accessible to those living within the Tendring and North East Essex areas who are experiencing a Mental Health Crisis. The aim of the Crisis Cafe is to help reduce the number of admissions to A&E for those who have no physical/medical need.

The role will involve working in partnership to ensure that vulnerable people have a safe environment in which to manage their crisis and provide back-up services, where necessary. This is an exciting opportunity to help shape a new Service in an area of great need and to contribute to improved out of hours’ provision.

We have roles available in two of our cafes, details below:

Colchester - The cafe is open 7 days a week including bank holidays and you would be working 7 hour shifts working 5pm - 12 midnight on a 4 on, 4 off shift rota.  The pro rata starting salary for this location is £12,253.

Clacton - The cafe is open 7 days week excluding bank holidays and you would be working 7.5 hour shifts working 4.45pm - 12.15am on a 4 on, 4 off shift rota.  The pro rata starting salary for this location is £13,128.

When applying for the role, please specify on your application form which location you wish to be considered for.

This is a fantastic opportunity for an individual to join our fundraising team at Sobell House and help make a difference to people living with life-limiting illnesses. 

Sobell House is an adult hospice based in Oxford that is jointly funded by the NHS and Sobell House Hospice Charity.  The Charity raises approximately £2 million every year to help fund the care and support provided at the hospice. 

As one of our Supporter Care & Engagement Officers, you will provide a first-class service to all our donors and prospective supporters to enable the Charity to build strong and long-lasting relationships. You will provide processing support to the whole Fundraising Team, managing incoming donations from a variety of channels including post, bank, fundraising platforms, Facebook and card payments. You will also provide database support, ensuring supporter records are kept up to date and accurate and donations are processed and acknowledged quickly and efficiently.

The closing date for applications is midday on Sunday 31st January 2021, with initial interviews taking place week commencing 8th February 2021 via Zoom. If you have not heard back from us by 5th February 2021, please assume your application has been unsuccessful on this occasion.  

Registered Charity No. 1118646