Alzheimer’s Research UK is the UK’s leading dementia research charity dedicated to diagnosis, prevention, treatment and cure. Backed by our passionate scientists and supporters, we’re challenging the way people think about dementia, bringing together the people and organisations who can speed up progress, and investing in research to make life-changing breakthroughs possible.
This is an ideal opportunity for an ambitious team player with supporter care/customer service experience to develop their career as part of the UK’s leading dementia research charity. Working closely with the Supporter Care Manager and other team Officers, you will work in a supervisory capacity to the rest of the team line managing 2 Supporter Care Executives and ensure that the charity’s supporters receive an excellent standard of service.
This is a fixed term role for a period of 12-months, or on the return of the post holder, to cover a period of Maternity leave.
Main tasks of role:
- Act as the first point of contact for the resolution of complex queries and complaints.
- Assist in managing the day to day work of the Supporter Care team, including managing turnaround times.
- Assist the Supporter Care Manager with projects involving Supporter Care and be the team representative on some cross functional projects.
- Deputise for the Supporter Care Manager, assuming responsibility for the team in their absence.
- Recognise fundraising, engagement and retention opportunities when talking to supporters.
- Respond to queries received by phone, email and post and assist the team in doing the same.
- Process donations, standing order payments and gift cancellations, acknowledging supporters and sending out materials as appropriate.
- Ensure there is always enough telephone cover in place, arranging lunch breaks, meetings and assisting with any voicemail arrangements.
- Compile routine reports including all feedback received by the charity.
- Assist the Supporter Care Manager with monitoring performance of external suppliers.
What we are looking for:
- GCSE in Maths and English, or equivalent
- Confidence working with computers – good knowledge of Word, Excel, Outlook and databases.
- Experience of working in an office based, customer facing role (within the charity sector would be advantageous).
- Experience of handling complaints and queries.
- Excellent written and spoken communication skills with an exceptional telephone manner.
- Ability to work with a high level of accuracy and attention to detail.
- Good organisational skills and the ability to prioritise workload.
- Professional and hard-working team player.
- Outgoing, enthusiastic and able to remain calm under pressure.
Location: Granta Park, near Cambridge.
Salary: Circa £27,000 per annum, plus benefits
Please download the Vacancy Pack for more details.
The closing date for applications is the 12th February 2020 with interviews to be held on the 20th February 2020. We would encourage applicants to submit their application at the earliest opportunity as the closing date may be brought forward at any time. Should we wish to contact you to arrange an earlier interview this will be arranged based on the availability of the candidate and the panel. Please indicate in your cover letter if you are unable to attend on a certain date.
In order to be considered, please create an online account using our Online Recruitment System which can be accessed through our Job Vacancies Page. You will be able to attach a CV and covering letter to your application, track your application and view other vacancies that may be of interest.
To view further details about this role and the benefits of working for us please visit the Alzheimer’s Research UK website.
Who We Are
Alzheimer’s Research UK is the UK’s leading dementia research charity dedicated to diagnosis,... Read more
About the role
Are you passionate about Lesbians, Gay, Bisexual and Transgender (LGBT) equality and HIV and have substantial experience in programme delivery on grant making? The frontline AIDS Rapid Response Fund (RRF) is our pioneering way of getting funds to LGBT people in crisis quickly. It has so far impacted the lives of over 24,000 people across Africa and the Caribbean with lifesaving support and pushing for long lasting change. We are recruiting for a Support Officer RRF to support the delivery of the Fund.
About us
We’ve been on the frontline of the world’s response to HIV and AIDS for 25 years, working with marginalised people who are denied HIV prevention and treatment simply because of who they are and where they live.
Set up in 1993 to work with community groups in the countries most affected by the global AIDS epidemic, we’ve continually adapted our approach, looking for innovative ways to break down the barriers that marginalise people living with, or at risk of acquiring, HIV. All with one goal in mind – a future free from AIDS for everyone, everywhere.
Everything we do is rooted in our two key beliefs:
- That the lives of all human beings are of equal value.
- That everyone has the right to access the HIV information and services they need for a healthy life.
Today, we work with communities in more than 40 countries, taking local, national and global action on HIV, health and human rights.
As a global partnership that is open to everyone, we can only do what we do – and achieve what we want to achieve – by working with partners from grassroots community groups to national governments. Our partners drive change where it matters, shaking up the status quo and making a noise on issues the world often chooses to ignore.
Are you the Frontliner we’re looking for?
You are a committed team member with a clear focus on team objectives, as well as your own. You will promote best practice within your field of expertise and challenge ways of working to ensure the highest quality and levels of efficiency. Your actions will be aligned with Frontline AIDS vision and you will inspire the same behaviour in your peers. You are comfortable working in a matrix management environment.
How to apply
Find out more by downloading the full job description and person specification from our jobs page. If you are excited by this opportunity and think it’s right for you, we’d love to hear from you so apply on our website and upload your CV along with a covering letter outlining why you are a great match for this role.
Closing date: 9th February 2020
Interview date: 14th or 17th February 2020
Protection of Children and Vulnerable Adults
Frontline AIDS operates a rigorous recruitment and selection process that reflects our commitment to child protection. The Protection of Children and Vulnerable Adults Policy can be downloaded from our website.
Due to the application of UK immigration rules, we unfortunately cannot sponsor this position for anyone who does not have the right to work in the UK.
We’ve been on the frontline of the world’s response to HIV and AIDS for 25 years, working with marginalised people who are denied H... Read more
The client requests no contact from agencies or media sales.
Cycling UK, the national cycling charity, is aiming to inspire a million more people onto their bikes and needs an enthusiastic and engaging Project Support Officer for our Big Bike Revival project to help us.
This role will be tasked to support the delivery and monitoring of the Big Bike Revival project, to include funding bids, annual reports, cycle training administration and working alongside the national Behaviour Change and Development Team.
You will be a key national contact across the network of Big Bike Revival Centres and Community Cycle Clubs and stakeholders, enabling opportunities for all to cycle in an inclusive manner. This will work to increase levels of physical activity, encourage cycling as a mode of transport and present pathways to cycling as a sport.
Cycling UK’s vision is of a healthier, happier and cleaner world, because more people cycle.
We want people of all ages, backgr... Read more
The client requests no contact from agencies or media sales.
We are looking for a positive, empathetic and people-focused Support Services Team Leader to provide high quality information and support to those affected by blood cancer via the phone, email, social media, via our online forum and face to face.
You’ll also have experience developing services and managing exciting, new projects. You will be emotionally resilient, hardworking and understand the value that your role brings to the blood cancer community.
Please note: This is a 12-month maternity cover position.
We welcome submissions from applicants who would be based either from our London office or would be based remotely.
If this sounds like the role you are looking for and you feel you have the knowledge, skills and experience we need, please apply with a current cv and covering letter setting out how you match the requirements of the job specification by: 9am on Friday 21st February 2020.
Applications for this role will be reviewed as soon as they are received so please note that we may bring forward the closing date at our discretion.
Join us on our journey to beat blood cancer!
We're here to beat blood cancer.
We fund world-class research, provide practical and emotional support to patien... Read more
The client requests no contact from agencies or media sales.
Supporter Service Manager
Slimbridge, Gloucestershire
About Us
WWT (the Wildfowl & Wetlands Trust) is the nation’s leading wetland conservation charity. We are pioneers in protecting wetlands for wildlife and people, both in the UK and around the world.
Almost all life depends on wetlands for water, food, or habitat. Yet a third of all wetlands have been destroyed. We are leaders in saving threatened wetland wildlife, a centre for excellence in conservation science and experts in wetland management and creation.
Supporters are at the heart of everything we do and so we are now looking for a Supporter Service Manager to deliver excellent supporter care and ensure the voice of our supporters is heard across the organisation.
Your Benefits
- Salary of £34,671 - £36,496 per annum
- 25 days’ annual leave plus Bank Holidays (increasing to 30 days’ holiday with service)
- Contributory pension scheme
- Life assurance
- Free car parking and secure bike storage areas
- Cycle to work scheme
- Free entry to all our centres
If you have customer services or financial admin team management experience gained within a charity or membership organisation, this is a prime opportunity to drive your career forwards with our vital charity.
You’ll play a pivotal role in our supporter processes, to ensure our supporter’s gifts are effectively and efficiently facilitated, helping WWT continue protecting wetlands through their support.
We also offer a supportive and forward-thinking work environment where you will be able to grow and develop professionally whilst playing your part in the support of our wetland habitats.
The Role
As the Supporter Service Manager, you will play a key role in leadership of the Supporter Services Team, ensuring excellent supporter care and stewardship is provided to all those who contribute to our organisation.
Your team sits within the Supporter Development Department and looks after our large, diverse supporter base. As the senior member of the team, you will play a role in the senior management of the overall department and will work to deliver an ambitious new strategy to improve the supporter experience, implement new supporter journeys and maximise the voluntary income.
Additionally, your role will involve:
- Streamlining team working and capitalising on new opportunities
- Line managing the Supporter Service Team Leader, Supporter Service Co-ordinator and two Supporter Service Officers
- Indirectly managing a team of six Administrators
- Overseeing the fulfilment of subscription products
- Managing a range of fundraising administration responsibilities
- Ensuring that supporter gifts are handled with care and processed efficiently
- Delivering accurate and compliant supporter records
About You
To be considered as the Supporter Service Manager, you will need:
- Experience of managing a customer services and financial administration team in a charity or membership organisation
- Experience of direct line management including all aspects of the employee life cycle
- Experience of working with ThankQ or similar CRM databases
- Experience of managing budgets
- Experience of implementing process improvement measures
- Experience of resource planning, creating rotas and team schedules
- The ability to inspire, lead and motivate target driven teams
- To be educated to degree level or equivalent
A customer service and/or management qualification would be beneficial to your application. Experience of contact centre management and high-volume telephone call cover would also be an advantage, as would experience of managing suppliers.
Other organisations may call this role Supporter Engagement Manager, Supporter Service Team Manager, Supporter Manager, Supporter Care Manager, Fundraising Manager, or Fundraising Campaign Manager.
We are eager to hear from those who have held the role of Customer Service Manager, Financial Administration Manager, Accounting Manager, Customer Care Manager, or Customer Support Manager.
Webrecruit and WWT are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
So, if you think you could make an impact as our Supporter Service Manager, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Supporter Care Administrator
London, EC2
£20,286 - £24,344 per annum
Working in the Fundraising and Communications department, the Supporter Care Administrator will be responsible for dealing with enquiries from supporters and members of the public, delivering excellent supporter care to all. We are almost wholly reliant on income received from supporters and donors to the charity, and looking after these supporters is crucial.
The role also involves working with internal colleagues and external fundraising agencies to manage supporter care processes effectively, including all areas of administration.
In addition, the Supporter Care Administrator will ensure that processes are in place so that supporters’ donations are added to the organisational database, banked and thanked in a timely and accurate manner, and that complaints are dealt with appropriately. The post involves significant database work so close attention to detail and accuracy is important.
You will have experience of working in a fast-paced customer care environment, ideally within a charity and be an effective communicator and a confident user of MS Excel and Word. Previous database experience would be preferable.
To apply for this role, you will have to complete an online application and specify how you meet the person specification criteria, as outlined in the job description. To do this, we suggest that you download the job description (found at the start of the application process) prior to starting your application.
Currently, the application process works best on desktop / laptop devices.
The closing date for applications is on Sunday 16th February 2020 23:59.
We expect interviews to be held in London on Wednesday 26th February 2020.
A disclosure check will be sought in relation to the successful applicant for this post. This will be shared with Human Resources and may also be shared with the Safeguarding Manager and the relevant management team. All applicants must also complete a self-disclosure form.
We strive to provide an accessible recruitment process. If a disability or long-term condition makes it difficult for you to complete our application form, please contact us to discuss alternative formats. If you require reasonable adjustments for taking part in the interview, please indicate this in response to the corresponding question in the application form.
Additional information about the support we offer is on our jobs page.
We are a Disability Confident Employer and committed to offering interviews to candidates who request to be considered under the disability confident scheme and meet the minimum requirements of the person specification.
The National Deaf Children’s Society is committed to safeguarding the welfare of children and young adults and expects staff and volunteers to share that commitment.
We are also committed to promoting work-life balance amongst our staff.
To apply for the role of Supporter Care Administrator, please apply via the button shown.
This job is being posted by Webrecruit on behalf of National Deaf Children's Society. The services advertised by Webrecruit are those of an Employment Agency.
Other organisations may call this role Administrator, Supporter Engagement Administrator, Admin Assistant, Fundraising Assistant, Fundraising Administrator, Donor Care Administrator, or Customer Service Administrator.
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Position Objectives:
- To assist the senior supporter services administrator in responding to phone calls, e-mails and letter correspondence from members
- To provide the Fundraising Department with general administrative support
Reports to:
Senior Supporter Services Administrator
Term of Employment:
Full-time
Primary Responsibilities and Duties:
- Ensure that all member contact, including letter correspondence, e-mails and phone calls, reflects the organisation's positions and values, contains up-to-date information and is handled in a timely, professional and efficient manner
- Verify donor data, including demographic, membership and personal information, and input it into the membership database
- Organise and maintain the Fundraising Department's administrative systems and procedures, including processing credit and debit card donations, preparing cheque donations for banking, filing financial statements and adding donations to the database
- Process invoices and liaise with the PETA Foundation US' Finance Department
- Liaise with external agencies as directed by the senior supporter services administrator
- Sort and distribute the Fundraising Department's incoming post in a prompt manner, responding as appropriate
- Perform general administrative tasks
- Perform any other duties assigned by the supervisor
Qualifications:
- Experience with Windows, Microsoft Outlook and database systems, preferably Raiser's Edge
- Experience in a membership services or relevant customer services role
- Knowledge of animal rights issues and PETA UK’s campaigns
- Excellent verbal and written communication skills
- Excellent organisational skills and attention to detail
- Excellent accuracy and attention to detail
- An understanding of GDPR is desirable
- Ability to maintain strict confidentiality at all times
- Commitment to the objectives of the organisation
Please note we are looking to hire for a start date of 24th February.
The People for the Ethical Treatment of Animals (PETA) Foundation is a UK-based charity dedicated to establishing and protecting the rights of ... Read more
We’re Mind, the mental health charity. We won’t give up until everyone experiencing a mental health problem gets support and respect. We provide advice and support to empower anybody experiencing a mental health problem and we campaign to improve services, raise awareness and promote understanding.
We are looking for someone who is real, personal and compassionate. In the competitive and constantly changing environment that charities find themselves in, providing a stand out experience to supporters has never been more important. This exciting opportunity, to join a growing supporter care team whose aim is deliver exceptional customer service to each and every person its supports, should not be missed!
Engagement and communication is at the heart of this role so if you enjoy speaking to people and can deliver great customer service, then this could be just the role for you.
Experience of working in a busy customer focused environment is desirable as well as exceptional administrative skills, excellent attention to detail and your ability to communicate passionately and confidently about Mind’s work.
This is a Fixed Term Contract until 31st March 2020.
To find out more, please download the full job spec and person specification.
Supporter Care Manager
£36,994 per annum, depending on experience + good range of benefits
Contract: Permanent – 36.5 hours per week
Based: Milton Keynes
World Vision is an international children’s charity working with children, their communities, and with supporters and partners, in almost 100 countries.
Through long-term development projects, emergency responses and advocacy we’ve helped bring lasting change to millions of children, over more than 60 years. And as a Christian organisation, everything we do is motivated by our faith as we strive to reflect God’s unconditional love.
Work for World Vision UK and you will be part of a truly global Partnership, building brighter futures for vulnerable children.
Job Purpose
The Supporter Care Manager will lead, motivate and continually develop the Supporter Care team to provide an excellent quality of service to our Supporters in a way that builds loyalty, maximises income and minimises cancellations. This role will work across the organisation with our internal customers to continually improve the quality and responsiveness of service provided to them.
With a large team to manage, the postholder will be a confident and experienced people manager with proven success in leading teams.
Do you have the following?
- Exceptional interpersonal, customer service, problem-solving, verbal and written communication.
- Strong coaching and leadership skills, ability to motivate employees.
- Decisiveness and attention to detail.
Then we look forward to your application!
As an active Christian, this role offers you the opportunity to integrate your Christian faith and be sensitive to its various expressions across cultures and denominations.
In addition to the salary offered, we offer good benefits including pension, generous holiday entitlement and free parking (MK only).
Please upload your CV of full employment history explaining any gaps of employment and reasons for leaving your previous employer. This must be accompanied with a covering letter stating how you meet the essential criteria given in the Job Description.
Closing Date for applications: Sunday 2nd February 2020 (midnight)
Interview Dates: TBC
World Vision UK is an Equal Opportunities Employer. We value diversity and aspire to reflect this in our workforce. We welcome applications from people representing all sections of the community. World Vision UK also operates flexible working policies and practices.
As a child focused organisation, World Vision UK is committed to the safeguarding of children, therefore any offer of employment is conditional upon the successful completion of applicable background checks, including a criminal records check.
By submitting your application, you understand and accept that World Vision UK will process the data you provide for the purposes of your application and in accordance with the World Vision UK - Job Applicant Privacy Notice is available on our website.
No agencies please.
An exciting opportunity for an experienced Acquisition Officer to step up to senior officer level.
Voluntary Service Overseas (VSO) is an international development charity with a vision for a world without poverty and a mission to bring people together to fight poverty and marginalisation. Over the last 60 years VSO has worked in 90 countries, with more than 80,000 volunteers who have supported 50,000,000 people.
VSO is looking for an experienced Senior Supporter Engagement Officer to help create new acquisition products at a hugely exciting time for the charity.
A new progressive fundraising proposition, which puts beneficiaries at the forefront, along with significant investment in new people and a completed stage of testing, make this a compelling opportunity for someone keen to join a team at the start of something special.
This is a great opportunity for an experienced Acquisition Officer who is looking to take on more senior responsibility, where you will have the opportunity to make your mark as the team is refreshing and revamping their acquisition programme by testing new products and channels.
Job specification
VSO needs a Senior Supporter Engagement Officer to:
- develop new digital acquisition products, engaging cold audiences to increase the amount of regular giving donors
- focus on the project management of digital channels and increase audience reach, including PPC/ paid social, email marketing and inserts
- collaborate with external creative agencies and stakeholders to develop digital fundraising plans and strategies, ensuring the best possible audience reach and contributing to the acquisition target
- research the benefits of adding new channels such as door drops or mobile selling to enable maximum supporter acquisition.
Person specification
This role would best suit someone who has:
- experience of acquisition campaign management, with keen knowledge of brand, new products and digital
- worked with digital agencies/in house digital teams to set up digital marketing campaigns, with an understanding of the digital user space
- proven experience spotting new opportunities and ideas for regular giving products
- knowledge of media buying, creative development processes (copy and artwork) and production processes for online/offline communications
- an understanding and active interest in international development
To apply for this role, please click Apply with Charityjob to submit your CV to Ellie Taff at QuarterFive Fundraising Recruitment. If your experience is a good fit, we will send you a job description and arrange a briefing call or meeting that will provide you with all the information required to formally apply. QuarterFive aims to proactively support your job search, so we may also consider your details for other job vacancies to enable us to find a position that is most suitable for you.
QuarterFive specialise in recruiting to fundraising roles of all types and at every level. We’ll help you find a new job in an effic... Read more
An exciting opportunity for an experienced Retention Officer to step up to senior officer level.
Voluntary Service Overseas (VSO) is an international development charity with a vision for a world without poverty and a mission to bring people together to fight poverty and marginalisation. Over the last 60 years VSO has worked in 90 countries, with more than 80,000 volunteers who have supported 50,000,000 people.
The VSO retention team’s current product is Volunteer View, a subscription service which sends newsletters and blogs written by VSO volunteers. VSO is investing in the development of this area as part of an organisational strategy, and is aiming to exceed the 60,000+ subscribers (and over £3 million income) achieved in recent years.
VSO is looking for a forward-thinking Senior Supporter Engagement Officer, with an engaging and dynamic approach, to focus on retaining or reactivating current or past subscribers.
VSO’s supporter journey programme is currently in its infancy, so this person will also help to develop a personalised, supporter-focused experience, through a range of channels and projects.
You will join a close knit team of two officers, reporting directly to the Retention Manager. They will be there to give guidance and direction, but you will be in charge of your own workload. This is a great opportunity for an experienced Retention Officer who is looking to take on more responsibility during an exciting time of growth for this established charity.
Job specification
VSO needs a Senior Supporter Engagement Officer to:
- project manage VSO’s Donor Retention Programme, overseeing emergency and cash appeals as well as organising bi-yearly packs
- improve and develop current supporter journeys by analysing previous performances and making recommendations on how to attract and retain new supporters
- continue to improve and grow VSO’s current product, Volunteer View
- reactivate supporters whose subscriptions have lapsed
- personalise and segment data to improve engagement of potential donors.
- manage the VSO telemarketing channel, working closely with an external agencies to improve donor engagement, assist script writing and monitor feedback.
Person specification
This role would best suit someone with:
- experience of donor retention and shaping supporter journeys, with the ability to manage projects effectively by increasing donor engagement
- a keen eye for data and experience in segmentation and personalisation
- an understanding and active interest in international development, as VSO’s brand and mission is a key component to retaining supporters.
To apply for this role, please click Apply with Charityjob to submit your CV to Ellie Taff at QuarterFive Fundraising Recruitment. If your experience is a good fit, we will send you a job description and arrange a briefing call or meeting that will provide you with all the information required to formally apply. QuarterFive aims to proactively support your job search, so we may also consider your details for other job vacancies to enable us to find a position that is most suitable for you.
QuarterFive specialise in recruiting to fundraising roles of all types and at every level. We’ll help you find a new job in an effic... Read more
A fantastic opportunity has arisen for a new full-time role, Head of Supporter Experience, in the Fundraising Directorate at SSAFA, the Armed Forces charity.
SSAFA is the UK’s oldest tri-service charity, providing lifelong support for serving personnel, veterans and their families. Last year, we helped 82,001 people from the Armed Forces family to get back on their feet. We provide hope, welfare and financial support for as long as it takes to give back independence and dignity to all those who turn to us for help. From the youngest recruit to the oldest veteran, no one’s service is ever forgotten.
To enable us to grow further, we have identified a need to realign SSAFA’s fundraising and marketing /comms resources to truly place supporters at the centre of their relationships with the charity. Achieving this will mean cultural, process and systems changes in how we plan, develop and inspire supporter experiences, starting with our fundraising and marketing communications functions.
About the role
- This is a senior leadership position within the Fundraising directorate, reporting to the Director of Fundraising.
- Your aim will be to inspire and maintain engagement with existing and new supporters in order to create high-value lifetime relationships with SSAFA.
- You will have overall responsibility for creating a data-led and data-insight approach to planning and resource allocation within the Fundraising directorate, helping to shape the shared strategic goals of the Fundraising and Marketing teams.
- Working across multiple teams, you will define the strategic direction for SSAFA’s supporter experience, with a product neutral remit that spans Fundraising and Marketing, focused on building high levels of engagement with existing and new supporters.
- To be successful you will support and influence teams across Fundraising & Marketing, ensuring that the Heads in these directorates support a joined-up approach and that informed decisions are made in allocating resource and optimal access to SSAFA’s database of supporters.
- You will inspire the broader organisation to place supporters at the centre of its activities, embedding the experience of the supporter into its thinking.
About the team
You will be joining a high-performing team with considerable experience across a broad and mature portfolio of fundraising products and activities. There is a widely shared recognition that to make a paradigm shift in inspiring supporter value and engagement, a cultural shift needs to take place within the team. Reporting directly to the Director of Fundraising this role will guide and implement that change.
About you
To carry out this role successfully you will have developed and implemented a supporter-centric strategy in previous roles, whether in a charity, private or public sector context.
You will have excellent strategic and practical knowledge of Customer Relationship Management programmes/ systems and of analysing supporter life cycles and creating segmented supporter profiles to optimise fundraising campaigns and new product development.
You will have used your knowledge and experience of developing customer/supporter strategies based on analysis of supporter behaviours and value-alignments to deliver programmes that inspire engagement using a variety of channels and engagement products.
You will be ambitious and driven, seeking a challenging role that enables you to lead a significant transformation in the way that Fundraising and Marketing functions operate at scale. There is excellent potential for this to provide a significant career opportunity for someone focused on being at the forefront of redefining the way in which the charity sector builds high-engagement and lifetime value from its supporters.
You will have strong leadership drive, and be skilled at balancing and aligning multiple stakeholder interests.
SSAFA is an employer that values the diversity of its workforce and welcomes applications from all sections of the community.
No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.
Closing date: Midnight on 02 February 2020
Interviews: February 2020
SSAFA is an Equal Opportunities Employer and is committed to using the Disclosure & Barring Service.
If you wish to apply for any of our vacancies you will be asked to answer some screening questions before completing an application form and uploading your CV. Personal data to progress your application for employment is covered under the General Data Protection Regulations (GDPR) Article 6 Section 1b and Article 9 2b and c. Your details will not be used for any other purpose or shared with a third party without your permission. Data on unsuccessful candidates will be retained for one year from the vacancy being filled. If you take up employment with us, your information will be held for the duration of your employment plus six full calendar years. Further details are contained in SSAFA’s Privacy Statement on our website.
The primary responsibility of the Employment Services and Events Coordinator is to coordinate Employment Department events and support the marketing and delivery of employment services more generally in order that the Officers’ Association (OA) can fulfil its’ charitable objectives to assist its’ job seekers.
Key Responsibilities:
Employment Department Event Coordination. Coordinate, organise and provide administrative and marketing support for, OAED events such as workshops, symposia and webinars.
• Coordinate all OAED events providing support through Salesforce / Eventbrite/ GotoWebinar and liaising with venues, suppliers, speakers and jobs seekers as required.
• Support the marketing of events including writing copy and posting to Eventbrite, GotoWebinar, App and the website, App and social media channels; .
• Assist with the running of OAED events as appropriate.
• Help coordinate and support employment webinars
Employment Services Administration:
Provide administrative and other support for the OA Employment Department (OAED) and for Employment Services activities.
• Act as an initial enquiry point for all OAED queries from job seekers, network contacts, employers and other organisations, providing information on, and assistance with access to, OAED services.
• Collaborate with the other Employment Services and Events Coordinators and with other members of the Employment Services team to ensure a responsive, high quality OAED client service.
• Provide administrative support to the Employment Services Department as directed by the Deputy Director.
• Take responsibility for Salesforce employment services functionality as follows;
Manage Salesforce portal and App registration and access to OAED services for external users (job seekers, network contacts and employers.)
Provide initial response for log in and other user issues, escalating them to the Salesforce Administrator as required.
Prepare departmental Salesforce reports and undertake other supporting activities including the upkeep of the Salesforce OAED diary, and the timely and accurate updating of Salesforce records.
Coordinate lead generation administrative actions and follow-through.
Employment Services Marketing. Collaborate with the Marketing Department to improve the profile, influence and reach of the OA’s employments services:
• Ensure that Employment presence on website, social media, portal and App are kept up to date, relevant and engaging and in accordance with OA Marketing guidelines;
• Coordinate bi-weekly employment newsletters to update jobseekers on OAED news and to promote current job postings and upcoming events;
• Assist in the planning and delivery of employment services campaigns.
The post holder may be required to carry out other duties that can reasonably be considered within the scope and purpose of the job and aptitudes of the job holder.
Qualifications/ Skills/ Knowledge:
• A Level or equivalent, with good passes in GCSE Maths & English;
• A capable Microsoft Office user, including Power Point and Excel;
• Proficient in the use of web content management systems, social media and other digital channels, able to write and post effective content;
• Previous user experience with Salesforce or another CRM system preferred;
• Knowledge and understanding of the culture, values and organisation of the Armed Forces an advantage.
Experience:
• Experience of working in a customer service environment, online, over the phone and face to face;
• Experience of event planning, administration and delivery;
• Previous experience of involvement with the planning and delivery of low level marketing campaigns preferred.
• Experience of managing a membership group including generating members and ongoing engagement would be an advantage.
Personal Attributes:
• Self-starter with the ability to be flexible, adaptable and adopt a positive approach to change.
• Well organised with strong planning skills and ability to prioritise, manage a busy workload and multitask.
• Confident, self-motivated and proactive with ability to use own initiative. Ability to work with minimal supervision.
• Proven verbal and written communicator with strong attention to detail.
• Willingness to take on new tasks and develop new processes.
• Excellent team player and listener who enjoys engaging with customers / clients
We are looking for an intelligent, customer focussed individual with strong commercial acumen and the ability to build relationships quickly to join us as a Supporter Care Advisor. You will deliver an outstanding service to our supporters, meeting and exceeding their expectations on every time they get in touch. A fundraiser and advocate at heart, you'll make it easy and inspiring for supporters to get involved by donating, volunteering and raising awareness.
Working in more than 120 countries, we do whatever it takes to create breakthroughs in the way the world treats children. Our Marketing and Fundraising divisions exist to inspire millions of people – from individuals to large corporate organisations – to support our quest for change. Together, we save children's lives, fight for their rights and help them fulfil their potential.
Your responsibilities will include:
- Answering a wide range of enquiries about fundraising and our organisation
- Taking credit card donations and setting up direct debits
- Tracking and recording all incoming and outgoing communications on a contacts database
- Proactively resolving complaints in line with the complaints policy
- Delivering a high level of customer service in order to increase supporter value and reduce attrition rates.
To be successful you will have:
- Experience within an office environment
- Excellent communication skills both verbal and written
- An ability to build customer relationships with the ability to cross-sell additional ways of supporting with supporters
- High attention to detail
- Experience of responding to enquiries via social media
- The ability to work to tight deadlines, manage own workload and multi-task.
At Save the Children we are committed to the safeguarding and protection of children in our work. We will do everything possible to ensure that only those who are suitable to work with children are recruited to work for us. This post is subject to a range of vetting checks including a criminal records disclosure.
If you share our mission, are passionate about making change in the humanitarian sector happen, and strongly believe you can contribute then join us and we'll give you every opportunity to succeed. We look forward to hearing from you.
To apply please visit our website.
Closing date: 9th February 2020
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Supporter Engagement Executive
You will join us as a Supporter Engagement Executive. This is an exciting and varied role with an opportunity to make it your own and make a difference!
Supporter Engagement Executive Responsibilities:
- Working closely with our fundraising teams to engage and steward our fundraising supporters.
- Supporting the management of complaints and feedback from our supporters and the general public. You will use your demonstrable experience to effectively turn things around and resolve complaints to a high standard.
- Working with the central Supporter Engagement management team to provide tracking and reporting on team performance, as well as other tasks, to enable the continuous improvement of the team.
- Providing operation and business management support to the central Supporter Engagement management team.
Supporter Engagement Executive Requirements:
- You will have a passion for, and experience of, developing and maximising supporter relationships and delivering excellent supporter experience by phone.
- You will have patience, exceptional listening and communication skills, but above all a real passion for delivering an excellent supporter experience, whilst clearly and consistently managing expectations.
- You will be highly organised, analytical and able to manage simultaneous demands of multiple work streams, utilising your strong time management skills.
- Outgoing, with an ability to build rapport quickly, you will enjoy dealing with supporters and customers, both internally and externally.
We are always looking for talented people from all backgrounds, to join us and help improve the lives of children and young people with cancer and their families. We particularly want to encourage people from under-represented groups to step forward and apply to work or volunteer with CLIC Sargent.
CLIC Sargent is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment.
About CLIC Sargent:
Today, 12 children and young people in the UK hear the shocking news they have cancer. CLIC Sargent is the UK’s leading cancer charity for children and young people, and their families, and provides them with clinical, practical, emotional and financial support. You can be a part of helping them cope with cancer and get the most out of life.
Location: Bristol
Job type: Full Time, Permanent, 35 hours per week
Salary: £23,643 per annum
Benefits: In return for your commitment, we offer a great reward package, which includes generous annual leave entitlement, pension scheme and season ticket loan.
Interview date: 7 February 2020
You may have experience of the following: Supporter Engagement, Customer Services Officer, Volunteering, Fundraiser, Fundraising, Social Media, Customer Services, Account Manager, Events Assistant, Administrator, Customer Service Executive, Administration, Charity, Charities, NFP, Not for Profit, Third Sector, Customer Support, etc.
Ref: 91350