Please note that these roles require working to a rota pattern that involves weekend and evening work, as well as sleep-in shifts

Are you passionate about supporting young people to achieve their potential? Do you want to work in a challenging, team focused and rewarding environment? Have you got the drive to support a young person on their journey to independence? Do you have the skills to engage hard to reach young people?

This role is perfect for individuals who have experience of working with vulnerable people in a supportive setting including supported housing, social care, health care or a related area. We also welcome applications from experienced practitioners.

Centrepoint is the UK's leading charity for homeless young people. We provide a range of accommodation based and floating support services to vulnerable young people across London and the North East. Our vision is to end youth homelessness but until then we will continue to provide young people with a place to call home, tailored support and the opportunity to build the skills needed to sustain independent living.

We are looking for Supported Housing Officers for full and part time roles to join our excellent Housing and Support team in services across our three London Regions.

In this role you will:

Work face to face with young people and support them to achieve their goals.
Help young people overcome difficult circumstances and achieve independence.
Work independently and as part of a team in accommodation based or floating support services for young people
Undertake initial and on going needs and risk assessments for young people accessing services
Manage your own caseload of young people, providing holistic support in line with their needs and aspirations
Liaise with multiple agencies to ensure effective communication across the service and externally including social work teams, YOS, health and other statutory services and voluntary agencies
Make internal and external referrals to a wide range of statutory and voluntary agencies for specialist support and Employment and Training opportunities
Support young people to manage their rent accounts through liaison with the DWP, Social Services and building their own personal budgeting skills
We seek to challenge discrimination and are committed to fairness and equality within Centrepoint. We welcome applications from anyone with direct experience of being homeless or using young people's services.

Closing Date: Wednesday 4 November, 12 noon

Would you like to make a difference to the lives of older people in Bolton? Age UK Bolton is looking to recruit a Home Services Manager for its relatively young but successful Home Services business.

Working directly to the charity’s Commercial Services Director, you will co-ordinate and support a small team of Home Services Assistants delivering cleaning, shopping and home support primarily to older people in their homes.

You will ensure the smooth running of the service including: the highest standards of professionalism and customer care; effective communication; staff wellbeing and sound financial and operational performance

This is an exciting opportunity to help develop and grow this vital paid for service within our charity, providing valuable support for those for whom day to day living has become increasingly challenging.

If you believe you have the skills along with a desire to be part of a caring and dynamic organisation then please submit your application to or call Pat Kitchen, Commercial Services Director.

Full details of the job description, person specification and application form are available on our website

Part-time hours: 25 per week

Job Types: Part-time, Permanent

Salary: £24,111.00 per year

COVID-19 considerations:
Our central office has protective measures in place with risk assessments, handwash stations, social distancing and PPE.

We are looking for 2 experienced housing support  / complex needs officers  with extensive experience of supporting people with substance (drug

Title: Finance and Support Services Officer

Location: Guinea Bissau

Salary: Local Terms and Conditions apply

Contract: 1 year Fixed Term contract initially

Sightsavers Guinea Bissau Country Office is currently seeking a Finance and Support Services Officer with previous experience, to assist with financial control, manage risk and provide grant management support for all NTD projects.

As the Finance and Support Services Officer you will ensure compliance within the organisational Financial Framework to the implementation of Financial Management, Planning and Budgeting, Audits, and keeping financial records. You will manage logistics, supplies and purchases, as well as supporting, administrating and strengthening accountability and capacities of partners in accordance with Sightsavers Partnership Development Policy. The Finance and Support Services Officer will also encourage collaboration between finance and programme teams and ensure compliance to local regulations and governance requirements are met.

As the successful candidate you will have a relevant professional qualification, or bachelors degree (or equivalent) in Finance/Accounting, have extensive experience in a similar role and within an INGO, with prior work in auditing and government organisation being an advantage, and have a background of financial management, administration, and programme/project management.

This is not an exhaustive list of duties or required professional skills, so if you are interested in the role and would like to find out more please read the complete Job Description for further details.

Closing date: 8 November 2020

Sightsavers works to eliminate avoidable blindness and promote the rights of people with disabilities. Our vision is of a world where no one is blind from avoidable causes, and where people with disabilities participate equally in society.

We are truly committed to creating an inclusive culture which values and recognises diversity as something that will only ever make an organisation better. We encourage anyone to apply who possesses the qualities and behaviours outlined or who believes they have the propensity to learn them fast. You will be joining an inclusive and supportive team who welcome people from all backgrounds.

Sightsavers does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Support Services Administrator
Main working base: Stevenage SG1 (Full office based in COVID-19 risk-assessed premises)
Hours of work: Full time (37.5 hours plus unpaid breaks)
Contract: 12-month fixed term contract
Line Manager: Supporter Services Coordinator
Salary: £17,730 per annum

About Mercy Ships

A lack of safe surgical capacity causes more deaths worldwide than malaria, TB and HIV combined. Mercy Ships is transforming the face of medical care in developing nations through its world class volunteer crew.  We’re looking for people to join our team in the UK who have a passion for our cause, the skills to be part of a global movement and the drive to see even more lives transformed – Joanne Balaam, CEO Mercy Ships UK.

Mercy Ships is a faith-based charity, bringing safe surgery to people in Africa who have no access to healthcare or money to pay for it. For over 40 years Mercy Ships has visited more than 55 developing nations. Passionate to serve those in need and to leave a lasting impact for the future of those we serve.

Our impact

• Over 2 million lives have been transformed by our work since 1978, an average of 66,000 services offered per year
• We have completed more than 1100 community development projects including the reconstruction of schools, clinics, orphanages, water wells and agriculture programmes. Providing local training and infrastructures to enable and sustain their future success.
• We have trained more than 5,900 local professionals (including surgeons) who have in turn trained many others, over 198,000 local people, in basic healthcare
• Our hospital ship proudly boasts a purpose-built hospital including six state-of-the-art operating theatres, intensive care, and we are in the process of building a second ship to more than double our capacity.
• We have provided care in over 50 of the world’s poorest developing nations.

About the role

We are looking for a dedicated individual to work in our customer care team, to ensure our supporters are well looked after and have the best possible experience with Mercy Ships. This individual will have excellent attention to detail and be able to manage multiple priorities at the same time to provide outstanding administration support to our Engagement and Philanthropy teams. This is an exciting opportunity for an enthusiastic individual to use their skills and experience with an organisation that has a tangible impact on those in need.

Your main responsibilities will include:

• Handling all incoming enquiries through phone, post and online; providing an extremely high quality and consistent level of customer service.
• General office support such as answering the phones and door, franking outgoing post and organise courier services.
• Sending out correspondence and products according to the relevant supporter journey, in a timely way.
• Inputting all data to the database, Salesforce, ensuring thorough, accurate and compliant information.
• Processing gifts from individuals or organisations in a timely and prioritised manner, adding all additional and useful information such as gift aid, phone numbers and updated addresses.
• Utilising formulae and run pre-written macros within Excel to manipulate data ready for import to Salesforce.

Please note: this role is not suitable for home-working. The successful applicant will be required to work from our COVID secure, risk-assessed premises in Stevenage.

To Apply and for More Information:

If you would like to apply for this position, please click the apply button and attach your CV and covering letter, it will be sent automatically to us.

Mercy Ships UK is an equal opportunities employer.  We welcome applications from all individuals and value diversity in our workforce.

Candidates will be asked to declare any ‘unspent convictions’, and eligible roles may require a Disclosure Barring Service (DBS) check.

No agencies please.

In many organisations this role is purely fundraising.  We’re looking for someone to design our supporter journeys and as importantly someone to inspire and support them across their many different journeys.  Fundraising is good, but it isn’t everything.

We want to have reached 10,000 supporters and members by 2023. We’ll work on outreach campaigns and need you to make sure new members and new enquirers are given the love and attention they need to get, and stay engaged.

Your role is to create the communications and the processes to support our supporters and members in their engagement with us. We’ve little in place right now, so this is a great time to make your mark.

ROLE

To support our supporters and ensure that they are made to feel welcome;  that they can find the information they need, can get involved in a way that suits them, are aware of the services they can access, take part and vote as members, stand or vote for Trustees, attend the AGM, are supported in reaching out to others, are acknowledged, thanked and are kept informed and inspired.   

ABOUT YOU

You enjoy writing and have an easy, relaxed style. You will be at home in the social media environment.  Alongside your great communication skills (is it wrong to hope you stammer?) you are analytical - able to see the bigger picture – keen to drill down on user journeys and set up processes capable of supporting and tracking the different paths our supporters take – whether that be fundraising, campaigns, volunteering or just kept inspired. And convert passers by into fully engaged members and supporters. 

SUPPORTER JOURNEYS

You will start by mapping the routes people (can) take to get involved – and set up systems and communications (emails, tweets, letters, thank yous, information packs) to encourage them to stay engaged and involved.

You will work with mailchimp, hootesuite and other platforms to ensure supporters are kept informed via a channel which suits them. You’ll work with our Salesforce Administrator to ensure we capture all relevant data, segment our communications and monitor impact. Don’t be afraid to rethink how we do things.  Take a look at Facebook Support Group, Twitter and Insta – how do we use these channels to convert people into members?

A portion of our supporters have been with us for up to 40 years, others are fresh in.  We’ve enquiries in from parents, from students, from those struggling at work and from rebels keen to campaign.  You will need to be systematic and structured in your approach if we are to provide consistent care for all of our supporters.

While your communications will capture and inspire, this needs to be backed up with good structured admin and planning skills.  You’ll design the pathways for fundraisers and runners – from the info packs through to the certificates and thank yous; you’ll have your sights set on high volume recruiting during International Stammering Awareness Day; have a plan for students; have the welcome email off pat.  And because you are ambitious, keen to demonstrate the value you bring and show your achievements, you’ll set up monitoring and tracking from the start.

If this is you, come and join the team.

Job title: Supporter Care and Shop Officer
Working hours: 21 hours per week (0.6 FTE). As a flexible employer, Free Tibet is keen to discuss how these hours are worked.
Starting salary: £13,800 (0.6 FTE). £23,000 pro-rata.
Location: Free Tibet is committed to keeping staff safe during the period of uncertainty caused by the COVID-19 pandemic, and has shifted to a primarily home-based working pattern for most staff. This role currently requires the post holder to come to the Brixton office an average of twice per week.
 

Post summary
A newly instituted role in Free Tibet, this position brings together two key functions; management of the Free Tibet online shop, and being first point of contact for incoming communications from supporters and customers.
The shop
The Free Tibet online shop constitutes a key income stream for the organisation, as well as serving an important role in promoting both the organisation’s brand, and Tibetan culture. The shop is managed entirely in-house and the successful applicant will have responsibility for it on a day to day basis. They will lead on sourcing new products, tracking performance, marketing, and seeking ways to grow income. This would be a great post for someone with experience in online retail, with a flair for creativity and new ideas for products and how to promote them.
Supporter care
As a small but significant NGO, Free Tibet receives a large amount of incoming communication via post, email and telephone. The post-holder will act at the ‘front door’ for the organisation, answering queries from supporters, customers and other stakeholders, or passing them on to relevant colleagues.

Benefits
The Supporter Care and Shop Officer will be part of a small, closely knit team which operates on a flexible basis. We offer 25 days pro rata annual leave in addition to public holidays and time off over Christmas. Additional benefits include a flexi-time policy, pension scheme and interest free season ticket loans.

How to apply

To apply for this role, please use the application form on our website (no CVs please). Completed applications must be received by 10:00 am on Monday 9th November. Interviews will take place on Thursday November 19th via video call.

A job description with more details of the role, including a person specification, can be downloaded from the supporting documents below.

Free Tibet
Our vision is a free Tibet in which Tibetans are able to determine their own future and the human rights of all are respected. Free Tibet campaigns for an end to China's occupation of Tibet and for international recognition of Tibetans' right to freedom. We mobilise active support for the Tibetan cause, champion human rights and challenge those whose actions help sustain the occupation.

Job Title:  Director of Support Services

Hours:  Permanent, Full-Time

Salary:  £65 – 70K

Location:  Oxford 

We are working in partnership with Helen and Douglas House who provide hospice care for babies and children in Oxfordshire and surrounding areas.  The charity is seeking to appoint a Director of Support Services.  Reporting to the CEO and Board of Trustees, the Director of Support Services will be responsible for developing and driving strategies to enable the management of resources – people, property, buildings and governance - to ensure the charity operates safely, efficiently and effectively.

The successful individual will need to demonstrate: 

• Experience as a General or Operational Manager with responsibility for leading a multi-professional team
• Demonstrable experience of regulatory compliance
• Demonstrable experience of constructing directional/ strategic plans for organisations
• Proven ability in managing change
• Experience in managing performance
• Demonstrable experience in drafting complex policy documents and implementing them
• Evidence of regular post-qualifying continuing professional development in business-related fields 

The post holder will be a highly self-motivated, dynamic, and positive individual with excellent analytical and communication skills and the ability to build lasting relationships with both internal and external stakeholders.

You will be innovative, creative and demonstrate strong negotiating and influencing skills at all levels.  A background of working within the voluntary, health or social care sectors is desirable. 

If you feel you have the skills and experience to succeed in this role, please submit your CV with a supporting statement, to Jenny Warner, Managing Director, Charisma Charity Recruitment, quoting our reference JO2787.

We welcome and encourage applications from people of all backgrounds.  We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status or other category protected by law.

Closing date for applications:  19 November 2020

Interview date:  3rd/4th December 202

Support Dogs are looking to recruit an enthusiastic, motivated, and driven individual to join the training department.  The role will consist of the assessing and acceptance of applicants.  It will also involve overseeing our teams who have graduated, ensuring all teams receive an annual aftercare, giving advice, support and extra training if and when required in conjunction with prepping and supporting teams for the retirement process to begin. 

The applicant will be required to lone work off site for periods of time, so must show the ability to work alone effectively, prioritise workload accordingly, use their own initiative and have excellent time management and communicational skills.  They are to demonstrate a real passion for the role, a positive attitude and show flexibility within their work. 

Previous experience of training dogs, using positive based methods, and a full clean driving licence are essential criteria for the post.  Desirable qualities are experience/recognised teaching qualification, awareness in varying disabilities and a recognised qualification in animal training/behaviour.  For further criteria please refer to requirements and criteria.

Occasional overnight duties and from time to time weekend work will be required to both fulfil the role and assist in the promotion of the Charity participating in fundraising events/demonstrations.

This is a fantastic opportunity for someone to be a part of training dogs to transform the lives of people with epilepsy, physical disabilities, and children with autism.

Please visit Support Dogs website for further information and to see a job description.

If you have any queries in regards to this vacancy please contact Katie Burns, via email.  Due to the high level of interest and enquiries that are received for roles within the training department it is sadly not possible to answer any telephone enquiries.

Applicants are to send a covering letter and CV via email or alternatively by post to Katie Burns, Training Manager, Support Dogs, 21 Jessops Riverside, Brightside Lane, Sheffield, S9 2RX.  Please ensure to include the following information in your covering letter/CV –

• Explanation of why you feel you are suited to the role, using specific examples to demonstrate your suitability. 
• Include any training and/or voluntary work you have undertaken/participated in that is relevant to the roles requirements.
• Three referees (if applicable) to cover at least the past 5 years, one of these is to be your current/previous employer, whichever is relevant to your situation.  Should you not have a current/previous employer please explain how you have been spending your time while not in employment.  Open references/character references from family or friends are not accepted.
• A chronological history of your time spent since leaving education, giving reasons for leaving a position.

Closing date – this position will remain open until the right candidate has been appointed

Please note this vacancy has a two-stage interview process, an initial interview which will include a short practical and a further practical assessment for shortlisted applicants.  All interviews/assessments will be held in Sheffield.  Dates will be confirmed should you be shortlisted.

Supporter Relations and Database Officer

Full-time, London, £22,000-£25,000 Dependent on experience

Do you enjoy organising? Are you a real team player, who loves talking to a variety of people and has a knowledge of CRM databases? If you have an excellent telephone manner and an ability to work quickly and accurately under pressure, this could be just the job for you...

We are seeking a full-time Supporter Relations and Database Officer, to work in our London office. This will temporarily be remote during Covid19.

The successful candidate will be an integral part of the Supporter Relations Team. They will help to provide a responsive and administratively efficient service for supporters, staff and external contacts, with a first-class reception. They will assist the SR Manager with database tasks too. Training can be provided.

Applicants must be inspired by the work of CARE, with experience of dealing with customers/clients, preferably in an office environment.

For further details and to apply, please visit our website.

The deadline for applications is midday on Friday 6 November 2020.

Interviews will take place during the week beginning 9 November 2020.

Are you interested in helping to maintain an internationally famous example of residential planning and architecture that is still an inspiring and desirable place in which to live? 

If so, this may be the job for you!

Hampstead Garden Suburb Trust is looking for a full-time Business Support Officer to provide financial, legal and governance support to the Trust’s day-to-day business operation. 

In this role, you will:

· Act as the day-to-day point of contact between the Trust team and its external accountants on all financial administration and reporting:

· Support the Chief Executive on governance activity, including Council and committee meetings and the AGM:

· Maintain membership, property ownership and other organisational records.

A full role description is available on the Trust’s website 

About the Trust

Hampstead Garden Suburb was developed in the early 20th century as an exemplar of good practice in housing design and residential planning.  It is now considered to be one of the finest examples of its type and includes around five thousand houses and flats, as well as commercial properties, public buildings, woods and open spaces.

The Hampstead Garden Suburb Trust was set up in 1968 to maintain and preserve the character and amenities of the Suburb. It does this principally through a Scheme of Management for freehold properties, and its ownership of leasehold properties.  The Trust controls alterations to buildings, manages its ‘green’ estate and undertakes occasional improvement projects of community benefit.

Our offer

The role is permanent, full-time and office based.  Periodic home working may be necessary in response to any changes in official Covid-19 guidance

The salary will be £25-27,000 depending on qualifications and experience.

Office hours are 9am to 5pm Monday to Friday.  Occasional evening work is required to support trustee meetings, for which TOIL will be offered. 

Benefits include a contributory pension and 25 working days’ annual leave.

East Anglia’s Children’s Hospices (EACH) supports families and cares for children and young people with life threatening conditions across Cambridgeshire, Essex, Norfolk and Suffolk

Supporter Engagement Manager
Location: Flexible – Cambridge, Norwich or Ipswich
Permanent, Full Time 37.5 hours per week
Salary up to £35,000 per annum, depending on experience

Are you looking to join an ambitious and skilled fundraising team, take on a new challenge in a well-established organisation with an excellent brand and make a difference to the lives of life-threatened children and young people, and their families?

We are recruiting for a new Supporter Engagement Manager role, who will have a primary focus to develop and lead a new team to support our strategy to put donors at the heart of everything we do, inspiring and motivating more people to connect and contribute to the work of EACH.

You will have a thorough understanding of direct and digital marketing, donor development and supporter care, via channels inclusive of online and offline newsletters, email, and Facebook, significant experience of managing and producing fundraising and marketing campaigns, experience of managing income and expenditure budgets and of reviewing and developing strategic plans. You will be comfortable leading change and encouraging new ways of working.

The post holder will make an active contribution to the overall Fundraising department, providing support and advice on donor development, supporter acquisition, retention as well as lead and embed a culture of compliance and risk management across the Fundraising department, ensuring colleagues consider compliance as an integral part of the process when designing and delivering fundraising communications and activities.

The work base of this role can be flexible, to work from our Cambridge, Norwich or Ipswich sites.

Closing date: Wednesday 4th November  

If you would like find out more about this position and to complete the online application process, please click the apply button to be directed to our website. 

This post is subject to a Disclosure & Barring Service (DBS) check prior to appointment.

EACH is an equal opportunities employer and welcomes applications for all sections of the community. EACH reserves the right to close this vacancy early, should we receive a sufficient number of applications.

No agencies please.

In response to the unprecedented events we are currently experiencing due to the spread of Coronavirus COVID-19, at this time we will be conducting our interviews via video calls.

Langdon UK have an exciting opportunity for a Supported Living Service Manager to join their growing team in Prestwich, Manchester.

Job Title: Supported Living Service Manager

Location: Prestwich, Manchester

Salary: £25,000 - £27,000 per annum (subject to experience and capability)

Job Type: Full Time, Permanent

We are currently recruiting for an experienced Service Manager to join us to support the on-going development and management of our supported living team. The role will be based in Prestwich, serving our communities across Prestwich and Salford.

Langdon was founded 25 years ago and we now help over 100 young Jewish people with learning disabilities providing education, supported living and employment services.

Supported Living Service Manager – Key Responsibilities:

- Work alongside the Head of Supported Living, organising and writing Care Plans, and Risk Assessments. Also supporting staff to provide a first-class service to our members, following Langdon processes, policies and quality systems

- Manage all aspects of running the service including but not limited to supervision and appraisal of staff, rota planning and management, care planning, quality assurance, induction and training, budget management and payroll

- Have sound knowledge and understanding of the CQC Compliance Standards

- Deputising for the registered manager, and be the responsible manager in their absence carrying out all the duties that this position entails

Supported Living Service Manager – You:

A recognised qualification (NVQ Level 4, or Level 5 Diploma in Leadership for Health and Social Care) or equivalent is preferred for this position, however, we will consider candidates who have achieved NVQ3 and are studying towards a CQC recognised qualification. In addition, the successful candidate must be dedicated to achieving the highest quality care standards along with the promotion of client choice and independence.

This position will offer the right candidate the opportunity to deliver continued growth of a person-centred care organisation of the highest quality. The role is therefore perfect for an experienced Service Manager who is happy and able to work on their own and as part of the Management Team.

To submit your CV for this excellent Supported Living Service Manager opportunity, please click ‘Apply’ now.

Supported Living Support Worker Based in Kennington, near Oxford.

Salary: £12.50 per hour equivalent to £24,375 per annum plus an additional £1,820 per annum based on 1 Sleep In per week 

Full or part time positions, 37.5 hours per week, Permanent, well established Charity for Learning Disability, autism and sight loss/difficulties

We are looking for highly experienced Male Support Workers.

Are you looking to be a part of an amazing specialist team to support a young man and help him at the beginning of the next chapter of his life, starting a new journey outside of an institutional setting into his own home where he can thrive, be happy and achieve things he never thought possible. Yes, there will be the need for some rules to start off with, but these will need to be based on how to support the person to be the absolute best he can be,  not to curb their lust for life permanently. To help with this you will need to work in partnership with him, his family and a wide range of professionals to help him enjoy the things he loves, such as getting out in his community, building connections and hanging out with friends and family.

You’ll be part of a team that includes support from a positive behaviour consultant. This will provide you with the additional expertise needed to create exceptional person centred support and overcome any challenges that may get in the way of the progress that is needed. Your day to day management will come from an experienced, passionate leader who will work alongside you. This will assist you with your own leadership and interactions that will in turn enable the person to move forward in his life creating community connections, friends, hobbies, interests, and work.  Being passionate, creative and values led will really help you in achieving the small and bigger goals and outcomes that we all see as part of a safe, happy, healthy and empowering life.

The service has two homes next to each other in Kennington, this particular role, is to work with one particular person. Give us a call and we call talk some more about this amazing opportunity

Main Duties & Responsibilities

• To work as part of a team and be values driven
• Engage with and follow support plan/risk guidelines
• Follow key behaviour strategies and feedback on the effectiveness of these
• Ability to confidently deal with behaviours that challenge
• Provide key worker support 
• Act as an advocate for the young person
• Be resilient, positive and professional 
• Participation in a wide range of activities in the persons home and community 
• Flexibility to work e.g. early morning, evening, weekends, sleep-ins 
• Use own initiative and think of solutions 
• To see life as fun and every moment as an opportunity for involvement and learning