Resident Support Outreach Officer

Vacancy Reference Number: PLA00646
Grade: SO2 - £33,759 - £34,986
Contract Type: Temporary- Fixed Term Contract (FTC)
Number of Posts: 1
Hours per week:35

Benefits and Allowances

Our existing terms, conditions and benefits are currently under review.

Role Purpose

Are you looking for a role that will offer practical support to help residents improve their circumstances? Do you have both sound knowledge and experience in benefits, homelessness, debt advice or a similar discipline? Do you want to help the Council improve the way it works with families and individuals who are struggling? If so, this could be the right role for you.

The Resident Support Outreach Team have been helping vulnerable households in the borough for the last 2 years to successfully transition on to Universal Credit, where eligibility criteria is met. We also provide support in other areas such as basic housing/rent arrears advice and grant applications which are identified by our troubleshooting, holistic approach.

It is clear many people across the borough need support both to be ready for their transition to UC, as well as help to successfully maintain their claims. It is therefore essential that any applicant has a proven track record of dealing with Universal Credit enquiries, as well as working with the vulnerable on a 1-1 basis. You will also possess good knowledge of other services within the borough that you can interlink with to provide the best outcomes.

The outreach team are currently working remotely, providing the same provisions, however, we do normally work from numerous outreach locations across the borough. It is our ambition to return to the face to face service when government safety guidelines allow. This means any applicant will also have experience in providing support both remotely and face to face.

It is essential that you have experience in delivering advice and assistance in either benefits, debt or homelessness advice or a very similar discipline. It is also essential that you have a proven track record of providing beneficial 1-1 support to the vulnerable on a varying number of issues.

We are very proud of our diverse, inclusive borough and we are looking for likeminded diverse and inclusive individuals to join our workforce. If you believe you have the necessary experience and you are genuinely passionate about helping others, please do apply as we would like to hear from you.

Key Responsibilities

1. To provide high quality advice to residents in the borough in relation to Universal Credit and the whole welfare system. To also provide advice on other matters such as (but not limited to) Housing, free school meals, NHS fines, energy grants and rent arrears.

2. Identify errors in Universal Credit calculation and information given to residents by the Department for Work and Pensions. Once identified, on-going support must be provided to ensure the error is corrected.

3. To undertake outreach using a holistic approach to advise and assist residents who may present with multiple issues and to provide wrap around support by way of on-going support and appropriate referrals to other partner agencies.

Additional Information

All applications should be made via our online application system, no CVs or alternative forms of applications are accepted.

Closing date: 07/06/2020

Interview Date: 25/06/2020

Please note interviews will be held via Microsoft Teams. 

This is a fixed term contract for one year.

Willingness to work outside of contracted hours in the evenings and weekends subject to notice.

To comply with the requirement to carry out a DBS check on this role.

Application Details

This post is open to the following types of applicants: Redeployees/ Internal/ External

If this role is available to Internal employees only, this will include agency workers but does not include independent contractors or Skills Match trainees

All applications should be made via our online application system, no CV’s or alternative forms of applications are accepted.

Internal employees should apply via the council's Intranet. External applicants apply via the Council's website. 

Victim Support is looking for full time and Part time victim focused Fraud Support Agents to join their day team in their busy National Contact Centre based in St Mellon's.

Victim Support (VS) is an independent charity for people affected by crime in England and Wales. We work towards a world where people affected by crime or traumatic events get the support they need and respect they deserve.

The main purpose of the role is to provide confidential information and support for victims who contact the call centre in relation to the Fraud support work with banks and financial institutions. You will also provide high quality, accessible and relevant telephone and Livechat support for victims of Fraud and enable users of the service to access further support and information, according to their needs and preferences. You will also be required to support the day team during busy periods on their sexual misconduct and bullying and harassment helpline.

To be successful in the role, you will have knowledge and understanding of relevant agencies and resources, the importance of confidentiality and safe working practice as well as the impact of fraud. You will be able to communicate effectively, verbally and in written form, including telephone skills. You will be able to deal sensitively with challenging and emotionally charged situations, demonstrating empathy and controlling your own emotions. You will also be able to demonstrate a strong customer services focus.

VS are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.

Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans, and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.

Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are marked in the person specification. In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.

If the vacancy has not specified the essential criteria for shortlisting, please use this section to express how your experience and skills are relevant for the role. If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.

Victim Support takes pride in being a diverse organisation, enriched by the participation of all individuals and communities. Diversity matters and we value it.

Department: Science and Innovation

We are seeking a pro-active, innovative individual to take on the role of Groups and Awards Officer within the Science and Innovation department.

The role

This is a rewarding, customer-facing role which has responsibility for organising professional networks for physicists and managing the IOP’s high profile Awards that celebrate excellence in researchers, educators, technicians, apprentices and businesses.

The role is ideal for a dynamic individual who has excellent administrative skills and is able to bring these skills to an organisation that is about making positive change for society in the big challenge areas which include climate, health, AI, energy and big data through the work of the physics community. So, if you’re enthusiastic with a ‘can-do’ attitude, whilst also being meticulous and efficient, then this role is for you.

The role is responsible for delivering a number of services for members and the wider physics community. Responsibilities will include:

• Manage specialist interest groups across physics disciplines, themes and industry sectors – with the aim of engaging and delivering value to all our members.
• Administer the IOP Awards and ensure high quality nominations that are inclusive [in terms of roles, gender, institution, geography, sector and discipline] in order to recognise and celebrate outstanding contributions to physics from across the breadth and diversity of our community.
• Ensure members serving on committees are well supported in order to deliver the aims of the committee and that they have a good and rewarding experience in that process.
• Produce briefing papers for senior management and committee chairs including collation and analysis of relevant data to inform discussions and debate.

Further tasks and responsibilities are detailed within the job description.

The Person

We are looking for a team player with prior experience in administration and customer facing roles. As a successful candidate, you will have strong communication and listening skills and have experience in taking minutes and accurately recording meetings. You will also have the flexibility to deal with a wide range of enquiries and the ability to prioritise. The role involves a significant level of contact with Institute members, which requires a high level of diplomacy and tact in order to be able to maintain a good relationship while ensuring that Institute policies and procedures are appropriately followed.

Why work with us?

The Institute of Physics (IOP) is the professional body and learned society for physics in the UK and Ireland, we seek to raise public awareness and understanding of physics and support the development of a diverse and inclusive physics community. As a charity, we’re here to ensure that physics delivers on its exceptional potential to benefit society.

We have an ambitious new corporate strategy and transformation of our digital estate is a high priority. Our newly expanded communications and marketing function will be central to delivering our strategy and plans. We are looking for a superb digital professional to join the team and help develop our digital estate to its full potential.

Working from our new flagship King’s Cross offices, at the heart of the exciting ‘Knowledge Quarter’ our communications and marketing teams will raise awareness and understanding of our ground-breaking education, diversity, science and innovation programmes and help spread the word about physics and its value with the public. This is an exciting time to join IOP.

In addition to a competitive salary and professional development opportunities, we offer employees a comprehensive benefits package including an excellent pension scheme, private medical insurance and generous annual leave. We also offer a range of other benefits including childcare vouchers, gym membership and interest free season ticket loans.

For further information on this role, you can download the job description below. 

To apply, please upload your CV via the link below. 

Closing date for applications: 11 June 2020
Interview date: 19 June 2020 (via GoToMeeting)

The Institute of Physics is an equal opportunities employer. We request no contact from agencies or media sales.

Financial Support Officer

Vacancy Reference Number: PLA00645
Grade: SO2 - £33,759 - £34,986
Contract Type: Temporary- Fixed Term Contract (FTC)
Number of Posts: 2
Hours per week:35

Benefits and Allowances

Our existing terms, conditions and benefits are currently under review.

Role Purpose

Are you passionate about making a difference? Do you get job satisfaction from helping the vulnerable achieve successful outcomes? If so, one of our Financial Support Officer roles may be for you.

Tower Hamlets Council is looking to recruit 2x Financial Support Officers to contribute to the meaningful work of the Tackling Poverty Programme. Tackling Poverty is a Mayoral priority and the programme was created to help alleviate the high poverty levels within the borough. The posts are being offered on a 1-year fixed term contract basis.

You will work with some of the borough’s most vulnerable residents to improve their circumstances. Using a holistic approach, you will identify all areas where support is required and where this support cannot be provided in-house i.e. specialist law advice, you will ensure referrals to appropriate organisations are made.

Using council systems, you will proactively contact vulnerable residents whom are identified as having rent arrears or being in financial crisis. You will have proven experience in carrying out income and budgeting assessments, and where gaps in benefit entitlements are identified, assistance to claim will be offered. This will predominately be Universal Credit and Discretionary Housing Payment applications but help to claim all welfare support will be offered. Knowledge of different financial and non-financial support options is required.

It is essential that you have experience in delivering advice and assistance in either benefits, debt or homelessness advice or a very similar discipline. It is also essential that you have a proven track record of providing beneficial 1-1 support to the vulnerable on a varying number of issues.

Occasionally we identify the opportunity for a benefit up-take campaign that we would like the financial support officers to lead on. 

We are very proud of our diverse, inclusive borough and we are looking for likeminded diverse and inclusive individuals to join our workforce. If you believe you have the necessary experience and you are genuinely passionate about helping others, please do apply as we would like to hear from you.

Key Responsibilities

To identify and proactively support the most vulnerable households in the borough who may be experiencing issues such as risk of homelessness and debt using council systems.

To carry out budgeting and income maximisation assessments using the Benefits and Budgeting calculator and support households to make applications for Discretionary Housing Payments and other grants available.

To carry out a wide range of duties that support the delivery of the overall Tackling Poverty Programme

Additional Information

All applications should be made via our online application system, no CVs or alternative forms of applications are accepted. 

Closing date: 07/06/2020

Interview Dates: 23/06/2020 and 24/06/2020

Interviews will be held via Microsoft Teams 

This is a fixed term contract for one year.

Willingness to work outside of contracted hours in the evenings and weekends subject to notice.

To comply with the requirement to carry out a DBS check on this role.

Application Details

This post is open to the following types of applicants: Redeployees/ Internal/ External

If this role is available to Internal employees only, this will include agency workers but does not include independent contractors or Skills Match trainees

All applications should be made via our online application system, no CV’s or alternative forms of applications are accepted.

Internal employees should apply via the council's Intranet. External applicants apply via the Council's website.

Summary

The Supporter Care Advisor plays an integral part in a team delivering a first class, professional customer service through human triage, using a range of communication methods to ensure that where possible customer enquiries, donations and complaints are resolved at the first point of contact.

Interview Date: Wednesday 25 March and Thursday 26 March 2020

Package

What we can offer you:

• Generous annual leave starting at 25 days plus bank holidays
• A Cash Healthcare Plan (giving you up to £1,500 towards a range of out of pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments)
• Early finish Friday and flexible working as part of our approach to activity based working
• Discounts on gym membership
• Employee assistance programme to give you support on any issues that come up in life
• Annual season ticket loan (on completion of your probation period)
• Very active social scene including sport teams, gardening and other activities
• Generous pension provision, life assurance and income protection insurance
• Cycle to work scheme (eligible for scheme if contract is permanent or longer than 12 months)

*Some benefits aren't available until you've passed your probation period and are dependent on the length of contract.

Main Responsibilities

As the Supporter Care Advisor you would be responsible for:

• Being the first point of contact for supporters and members of the public dealing with a wide range of enquiries via phone, email, web chat, social media and letter
• Providing excellent customer service by putting the supporter at the heart of everything we do
• Capture data and feedback accurately to help identify trends and new ways of working
• Thanking supporters for their generous donations by creating bespoke acknowledgements within agreed time frames.
• Providing first line Advocacy support

This is a great opportunity joining a vibrant and lively team working together to provide a fantastic service for those living with and affected by diabetes. The role provides a fantastic insight into Supporter Care with a strong training programme and opportunities to develop.

Ideal Candidate

We are looking for someone with:

• Excellent communication and customer service skills
• Strong written communication skills with the ability to personalise responses
• Problem Solving, identifying issues

Jimmy’s Cambridge is one of Cambridge’s leading providers of support and accommodation to people who are and have been experiencing homelessness. We aim to help people get off the streets and into their own home, backed up with all the support we can offer from our talented and committed team of staff, volunteers and partners.

The Role

This is a unique opportunity to take on a new role in a much-respected local charity and lead on all matters related to the support of people who are experiencing homelessness.

Jimmy’s currently runs a range of services in Cambridge, which this post will take responsibility for: -

• 24/7 emergency accommodation service based on East Road, with 26 beds, where people stay with us generally from 28 – 56 days.
• People can then move onto one of our 9 shared houses, where we support people for up to a period of 2 years, while helping them into more sustainable accommodation.
• 24/7 Controlled Drinking Project, supporting people who are alcohol dependent to control and reduce their alcohol consumption.
• Extended or ‘floating’ support, where we support people who have moved on from Jimmy’s accommodation, but still need our help.  
• Emergency winter service (SWEP), providing an extra 26 beds during colder nights between October and March in a partnership with the City Council.
• 6 new single-occupancy modular homes, in a partnership with Allia Future Business.

The role will be responsible for leading, supporting and developing our committed team of staff and volunteers, ensuring we continue to provide a caring, supportive, and high-quality service.

As essential workers, the team have come to work every day to ensure our services remain open. It continues to be a difficult time for many people, with unprecedented support to rough sleepers during the pandemic, and Jimmy’s will need to adapt to meet the continued challenges many people will face in the future.

About You

The person will come with experience of running high quality services that support people who have complex needs and who face a wide variety of challenges. This does not have to been in this sector, this is about meeting the needs of the people we support, so a background of service planning linked to improving outcomes for people with complex needs is required. The person will have excellent coaching and line management skills, someone with great communication skills, who can build relationships with people. They will be very well organised. We are a small charity, and a willingness to be ‘hands on’ as required is needed. Overarching this, the person will come with an understanding and genuine interest in supporting people who are experiencing homelessness.

How to Apply

To apply, please send us your CV and a supporting statement setting out how you meet the requirements set out in the Person Specification, both no more than 2 sides each, and an Equal Opportunities Monitoring Form. Closing date for applications is 2nd July 2020. We will be holding first stage interviews virtually, with a second stage likely to be in person, subject to the latest guidance at the time. To apply, and any questions, use the email in the Job Description.

Overview

We are seeking a motivated Programme Support Officer to join our fast moving, ambitious organization as part of our Street Child Nigeria team. At Street Child, we believe that every child deserves the chance to go to school and learn. We have programmes in fourteen countries across sub-Saharan Africa and South Asia, priding ourselves on being willing to go to the world’s toughest places. We have been working in Nigeria since 2017, implementing major humanitarian programmes in the North East in response to the protection and education needs of children affected by the crisis.

We are seeking an enthusiastic team player who can provide excellent programme implementation and organizational growth support to our work in Nigeria. The successful candidate will have prior experience working in international development, ideally in a humanitarian setting, and will have demonstrable experience in proposal development, report writing and project management. If this sounds like you, we encourage you to apply following the steps outlined below.

Key Responsibilities

Programme Implementation (50%)

• Assist in developing and monitoring work plans and budgets, as well as associated deliverables and results/outputs
• Prepare, coordinate reviews, edit, and disseminate project-related reports and documents
• Support Programme Managers during implementation with regular field monitoring to check progress and identify gaps
• Support on internal capacity development of partner organisations as required, which may include short periods of time based at their offices
• Support the MEAL Manager to produce monthly, quarterly and completion reports

Organisation growth (50%)

• Support for driving Street Child Nigeria's partner development process, designing plans with partners, liaising with colleagues to implement the partner development plan
• Support the Head of Programmes by developing proposals aligned with context needs/gaps and with the organisation’s strategy
• Support the organisation and the partners in developing proposals for new funding opportunities
• Be the main point of contact for the UK team for communications and two way information sharing

Person Specification

Education and Qualifications

Essential

• Educated to Bachelor’s degree level or higher

Desirable

• Master’s degree in International Development or related field.

Experience and Knowledge

Essential

• Prior work experience in international development
• Demonstrable experience in proposal development and report writing
• Experience in project management

Desirable

• Previous experience in a humanitarian setting

Skills and Abilities

Essential

• Excellent spoken and written English skills.
• Proven writing skills
• Excellent interpersonal, listening and communication skills;
• Ability to positively influence others;
• An energetic team player who can effectively collaborate; 
• Demonstrated ability to work under pressure and tight deadlines.

Other

• Able to travel regularly, sometimes in insecure environments

Benefits

Attractive benefits are included with details available on request. Please note that this role is unaccompanied and not suitable for candidates looking for a family posting.

How to Apply

A completed Application Form should be submitted along with your CV by midnight on Friday 19th June 2020. Please click 'Apply' to access the contact information to submit your application. 

We will review applications as they are received and reserve the right to bring forward the closing date. As this role is based in country, appropriate pre-employment checks will be required as part of our recruitment process in line with our Safeguarding Policy.

Reside are looking for enthusiastic individual to join the Tenant Support Team to provide tenancy support to our tenants who live in supported living services across the South of England.

We are particularly looking for someone who along with working in housing has had experience working with tenants who have learning disabilities, autism, mental heath and acquired brain injuries.

The post holder will be responsible for a housing management ‘patch’ but will be expected to work flexibly with the other Tenant Support Officers to provide an excellent housing service across the full portfolio of properties managed and owned by Reside. The properties will need to be visited once every six months and the patch goes from London, Kent, Dorset, Devon and Cornwall. 

The role will be a mix of:

• undertaking housing management visits and property inspections, and so will involve significant travel and the need to be regularly away from home, and

• case management requiring a good understanding of rents and service charge budgets, including budget setting and management. The post holder will be responsible for maximising income through effective management of rent arrears and voids.

• The ideal candidate will be able to deal with a range of issues in liaison with support teams, support providers, landlords, tenants, families and contractors. A good understanding of housing law and process together with some technical and welfare benefits (including housing benefit) knowledge is needed.

Key Responsibilities:

• To act as a key point of contact within the Tenant Support Team for tenants and service users, colleagues, contractors, support providers and suppliers.
• To deliver a generic housing management service to a portfolio of properties occupied by vulnerable adults.
• To manage a ‘patch’ of properties undertaking all housing management functions to include considering referrals, preparing tenancy agreements, signing up new tenants, dealing with Housing Benefit claims, managing rent arrears, dealing with tenancy enforcement, setting and managing service charge budgets, liaising with support staff, handling enquiries, property audits and estate inspections and point of contact with Registered Providers.
• Establishes and maintains an effective working relationship with stakeholders.
• Plays a role in ensuring Reside complies with regulatory health and safety issues, and ensures we are working in compliance with company policy and procedure.
• Works alongside facilities colleagues to facilitate properties and home environments are maintained to a good standard.
• Works as a team player to deliver and develop excellent customer service standards.
• Collates information of a highly confidential and sensitive nature regarding service users and property related issues for company use, maintaining confidentiality at all times on a need-to-know basis

Are you an experienced administrator with a flair for great customer service?

Edinburgh Dog and Cat Home are looking for a part time Supporter Care Administrator to work with the fundraising team to ensure top class customer service to our supporters and donors, ensuring an efficient and smooth back of house process to record and thank donations.

We are looking for someone who can work as a team player to provide administrative support around our fundraising events, fundraising products and support with income generation through the management of our collection can programme in the community.

In return you will be rewarded by working for an award winning organisation with a passion for animal welfare, office dogs and a friendly and supportive working environment with a focus of staff wellbeing and development.

To apply please download the job description and application form from our website and return to us by the deadline.

Director of Central Support Services
Base: Exeter
Hours: Part time, 22.2 hours per week
Salary: £53,000 - £58,000 per annum FTE (depending on experience)
Contract: Fixed Term Contract (12 Months)

We’re looking for an outstanding leader to join our directorate team and manage the delivery of financial accountability and central support services including Finance, Human Resources, IT, and Quality and Compliance. You’ll lead and direct staff across these areas, ensuring that they are effective in carrying out their responsibilities and that they are working productively together to meet the needs of our service. You’ll promote the wellbeing of all staff, modelling EDP’s values and embedding these across the organisation.

As part of this role, you’ll be responsible for ensuring that EDP meets its statutory obligations, including liaising with external auditors to guarantee that EDP’s accounts meet Companies House and Charity Commission requirements. You’ll also make sure that our services meet contractual, national and internal KPIs and targets.

An innovative thinker, you’ll review processes and systems to meet the changing needs of the organisation, allowing EDP to develop and improve. You’ll coordinate bids and tenders, undertaking financial risk management and appraisal and looking at opportunities for investment, diversification and innovation. You’ll respond flexibly to changes and developments, anticipating and preparing appropriate contingency plans.

What we’re looking for

We’re looking for a leader with significant experience of financial and strategic management at a senior level, including gaining, leading and managing large successful contracts. You’ll have contributed to organisational/service change and development and will have significant previous experience of mobilising new services. The ideal candidate will be educated to degree level and we would welcome applications from candidates who are qualified members of a recognised accounting body.

In the role you’ll manage a multi-disciplinary team and services, so sound knowledge and understanding across a range of areas is needed to be successful in role. Areas will include Human Resources and employment legislation, regulatory frameworks (including CQC), quality and governance frameworks including charity accounting, and selecting IT systems. You’ll be able to demonstrate delivery of successful bid writing practice and will have good understanding of identifying, assessing and developing new business opportunities and markets.

A strong communicator, you’ll interact confidently and effectively with key internal and external stakeholders, including those at a senior level. You’ll value partnership working, and will be able to demonstrate your commitment to, and experience of partnership management.

About EDP

EDP Drug & Alcohol Services is a thriving charity currently providing services across Devon and Dorset, in the community and within prisons. We offer a number of dynamic and innovative initiatives which work alongside people to improve their wellbeing, social connections and employability. We’re passionate about supporting individuals who face complex issues, including substance misuse, mental ill health, and other harmful, addictive and offending behaviour, to improve their lives. The fundamental belief underpinning our work is that, given the right support and resources, people can and do make remarkable changes.

EDP can offer you a real opportunity for new, challenging and highly rewarding experiences. In return for your commitment and enthusiasm, we offer a comprehensive training & development programme, a generous leave package, pension scheme, and a positive, dynamic working environment.

Closing date for applications is noon on Monday 8th June 2020.
Please ensure that you quote reference number 33.20 on your application.

TO APPLY AND FOR MORE INFORMATION:

If you would like to find out more about this position and to apply, please click the button to be directed to our website where you can download the information pack and application form. 

EDP is committed to safeguarding and promoting the welfare of vulnerable adults and expects all employees and volunteers to share this commitment.

Candidates are subject to additional checks including DBS (to the appropriate level) and prison vetting – details will be specified as part of the vacancy details. Outcomes of these additional checks will be considered before any offer/appointment is confirmed.

No agencies please.

Role Purpose:

To work with and manage a caseload of clients, who have mental health support needs, to assist them in securing sustainable paid employment in line with their preferences.  Clients will be referred into the service via the Lancashire and South Cumbria Early Intervention in Psychosis (EIP) teams.

To deliver the Individual Placement and Support (IPS) Approach providing person centred advice and guidance to clients, whilst building positive relationships with employers to enable clients to move into suitable employment.

To be part of a community mental health team, maintaining positive and integrated relationships, fostering a holistic approach to recovery through employment.

Main Duties and Responsibilities:

• Manage a caseload of clients, who have mental health support needs who are motivated to start/return to work.
• Deliver the Individual Placement and Support (IPS) approach.
• Meet and support clients to understand their key skills, aspirations and goals through completing a Vocational Profile and produce an Action Plan to help them obtain and sustain competitive employment.  This includes support with their job search, CV production, application forms, interview techniques and career development.
• Assess client’s support needs related to work which may include benefits/welfare advice, disclosure of mental health symptoms etc. and provide support & guidance.
• Attend weekly clinical team meetings as an embedded IPS practitioner.
• Source job opportunities for clients through tailored job search and regular contact with employers to explore hidden as well as advertised employment opportunities.
• Provide education and support to employers, as agreed with the individual, which may include negotiating adjustments, return to work strategy and on-going contact with the employer to ensure job retention.
• Build relationships with colleagues in clinical teams to engage and generate referrals and create collaborative working partnerships with clinical staff (promoting employment as a positive intervention in the recovery journey).
• Once employment has been secured continue to provide quality service through conducting regular visits, effective monitoring and in-work support to clients and employers to help sustain employment.

• To adhere to administrative and data capture protocols which record the progress of individuals, and to keep accurate and complete records of casework.
• To work independently, reliably and deliver consistently to deliver effective IPS practice.
• Ensure that effective monitoring and evaluation systems are adhered to and keep abreast of changing practice within vocational rehabilitation.
• To co-produce service development with service users where possible.
• To collect employment recovery stories from people accessing the service.
• Undertake continuous learning regarding mental health conditions, their impact and how they can be managed and to undertake mandatory training as required.

Qualifications:

• Level 2 (GCSE Grade A-C or Grade 4-9) or equivalent qualification to include English and Maths
• NVQ Level 3 in Advice and Guidance or other equivalent relevant qualification
• Certificate in IPS Approach  (desired)
• Full Driving Licence

See the attached job description for more details on the person specification.