About the Role

We are looking for a Supporter Care Officer who is eager to hit the ground running, join our team based at our Head Office in Vauxhall, London.

Reporting to the Supporter Experience Manager, you will work on various administrative activities, including liaising with supporters, keeping the database updated and supporting the team with other requirements.

You will be the main point of contact with Leonard Cheshire supporters responsible for the inbound supporter care line and email, ensuring queries are dealt with effectively and on time.

About the team

Our small but mighty Individual Giving team sits within the wider Marketing & Fundraising directorate, which is set to see significant growth in 2019/20. We’re friendly, dynamic and have ambitious targets which this role will play a critical part in achieving.

About you

Ideally, you will have some experience in the supporter care field but as a minimum, you will bring some administration and telephone-based customer service experience together with the desire to help us develop and progress in a time of significant change.

You will be an effective communicator with excellent interpersonal skills in addition to a professional and confident manner. You will be an effective team player who can work as part of a small and dynamic team as well as independently.

We seek candidates with a genuine commitment to the values and ethos of Leonard Cheshire.

About Leonard Cheshire

Leonard Cheshire supports more than 30,000 people across the UK and globally to live, learn and work as independently as they choose, whatever their ability. We’re the UK’s largest voluntary sector provider of services for people with disabilities and we do everything humanly possible to empower people to live their lives as freely and as fully as they choose.

• Benefits in store
  - Substantial annual leave, plus bank holidays and the option to buy more.
  - A generous employer contribution to a company pension scheme with additional life cover.
  - Access to a cash health plan at favourable rates.
  - A Comprehensive Employee Assistance Programme

Leonard Cheshire welcomes applications from all sections of the community. We actively encourage applications from people with a disability, supporting where possible, your requirements for reasonable adjustments.

We are committed to safeguarding and promoting the welfare of children and adults at risk. A satisfactory disclosure check (PVG membership in Scotland) is required for this post. References will be obtained for all roles.

Shortlisting for this role may take place as applications are received. We therefore reserve the right to close this vacancy once suitable candidates have been appointed.

Location: Islington, London, the role will be split between the London office (3 days per week) and working from home.

Travel within the UK may be required.

Salary: £36,300 - £40,100 per annum inclusive

Hours: 35 hours per week

Closing date:  Monday 1 November 2021 at 10.00am

Interview date: Friday 12 November 2021

This is a permanent position.  

We are looking for a Supporter Care Manager to join our newly restructured Individual Giving and Supporter care team of our ambitious and growing type 1 diabetes charity, JDRF.

An I.G or Community Fundraiser, you will be an expert in driving a ‘best-in-class’ supporter experience, from first point of contact and throughout the supporter journey.

You will lead on the establishment of a data-driven “relationship fundraising” approach. Managing and driving efficiency gains in areas of fundraising administration, across multiple channels and platforms, adapting existing processes and establishing new ones as required.

You’ll have previous experience of:

• Supporter care in the charity sector
• IG and/or community fundraising
• Improving business processes to maximize efficiency
• Capturing  and using supporter data to make decisions
• Setting  and working to budgets and plans
• Managing a team

You will find a vibrant atmosphere and spirited team at JDRF, always striving to make a difference to people living with type 1. Whatever your role is within JDRF you can be guaranteed that your work will always be rewarding. 

Get involved and use your skills to help JDRF find the cure for type 1 and apply today.

As an employer we offer:

• Flexible working and will consider compressed hours
• Generous annual leave entitlement – 25 days and bank holidays
• Health cash plan
• Season ticket and cycle loan
• Pension scheme

JDRF is the world’s leading charitable research funder into type 1 diabetes, improving lives until we find the cure. We are dedicated to our 400,000 strong type 1 community in the UK and work closely with our international affiliates across the world, including the US, Canada and Australia.

‘JDRF is an equal opportunity employer, we welcome applications from all individuals regardless of race, gender, disability, religious belief, sexual orientation or age.’ 

The Welcome Home Crisis Supporter

Closing Date Monday Monday 21st Nov 2021

Bury Involvement Group (BIG) is a mental health charity led by people with personal experience of mental and emotional distress. BIG is commissioned locally to provide the Bury Peer Led Crisis Service which provides an out of hour’s crisis support service, in the community, for adults experiencing mental health crisis. The service provides person centred support in a non-clinical environment which is led by a team with personal experience of mental and emotional distress. The service forms part of a new partnership between us, and local Pennine Care Foundation Trust services, to provide a responsive crisis service to individuals in distress within the area.

We are excited to have secured funding allowing us to develop and deliver a new to pilot a new role for a Welcome Home Crisis Supporter, who will join the Bury Peer Led Crisis Service team, to support adults in Bury to make the transition from hospital to community as supportive as possible - by providing them with a safe and consistent therapeutic relationship along their journey.

As a Welcome Home Supporter you will interact, communicate and build relationships based on mutuality with adults experiencing mental health crisis. You will provide face to face, and occasional telephone, emotional support to individuals leaving the mental health inpatients unit in Bury, supporting them throughout the discharge process back into the community. You will adopt a collaborative approach to working with visitors helping them to develop a welcome home plan through a mutual negotiation of the visitor’s needs to support them out of hospital.  You will sit within the Bury Peer Led Crisis Service team and will work alongside the team to facilitate a drop-in service. You will keep a record of contact and outcomes to report and provide monitoring and evaluation data supported by the Service Lead.

We wish to recruit someone with experience of working with people with mental health problems, who themselves has personal experience of mental distress. We are looking for individuals who have experience of working with people at risk of suicide and self-injury. We are looking for a reflective individual with a demonstrable ability to build positive therapeutic relationships with adults experiencing mental health crisis. You will need to be able to communicate with visitors clearly and effectively using non-clinical language. You will need to have proven experience supporting adults with mental health conditions using recovery orientated approaches. You will need to be able to work effectively as part of a team, while being highly organised and planning and prioritising your work.

Our team is friendly, supportive, and committed to our mission of empowering adults with mental health conditions towards recovery and improved quality of life. You will be integral to the continued development of a well-respected local mental health charity that makes a real difference to people’s lives.

• 35 hours a week
• £26,390.04 actual
• 12 month fixed term contract - with the option of this being extended beyond this date dependent on the long term commissioning of the project.
• Annual Leave entitlement of 28 days (plus 3 Bank Holidays)
• Fully paid training
• Clinical Supervision paid for

Interviews will take place the week commencing 21st Novemeber.

If you would like to discuss the role, please contact the charity and request Jordan Fahy (Chief Officer).

Victim Support, South Wales Victim Focus is looking for a full-time Victim Focus Business Support Administrator based in Rumney, Cardiff.

This is a fixed term contract which is currently anticipated to come to an end December 2022.

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System.. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

South Wales Victim Focus serves diverse communities, many of whom experience a range of barriers that may impact on their ability to cope and recover from what they have experienced. These can include financial distress; social isolation; reduced mobility; mental and physical health issues; substance use and lack of opportunity. South Wales Victim Focus aims to identify what matters to service users and empower them to take control of their journey. The nature of service required will vary depending on individual circumstances and will range from short term intervention to deal with specific issues to more regular on-going interventions addressing a range of needs and/or supporting individuals through a lengthy criminal justice process.

The purpose of this role is to provide administrative support to the South Wales Victim Focus Service.

The post holder will work within a team of staff and volunteers, with the main functions of their role to manage the day to day administration of the service and to ensure up to date and accurate recording of all information. Assistance with the volunteering recruitment as well as marketing and advertising the service across South Wales.

The ideal candidate will have a can do attitude and be ready to use their initiative to support a busy and evolving service in their vision to help victims cope and recover from their experiences.

Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans, and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.

Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are marked in the person specification as A. In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.

If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required

Victim Support is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We believe this can be achieved through attracting, developing and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all communities and monitor the diversity of applicants to analyse if we are representative of the communities we serve in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of our commitment to the Race at Work Charter we would particularly welcome applicants from BAM

As an independent charity affiliated to national Mind, the leading mental health charity for England and Wales, our main purpose is to promote the preservation and safeguarding of mental health and to assist in the relief and recovery of people in the London Boroughs of Lambeth and Southwark who are experiencing mental health problems or conditions of mental or emotional distress that require treatment, advice, or support.

The purpose of the Peer Support Service Manager role is to provide a coordinated approach to the management, review, and development of peer support services across the boroughs of Lambeth and Southwark. The postholder will be responsible for developing and maintaining proactive working relationships with colleagues across the organisation and between Lambeth and Southwark Mind, its stakeholders, management, peer support facilitators and service users. The Peer Support Service Manager will bring expertise and experience in peer-to-peer mental health service management and delivery.

We are looking for a dedicated, empathic and organised person to join our growing family support team here at the BDFA. This is a home-based role (anywhere in the UK) and part time at 21 hours per week.

The BDFA is the only patient organisation in the UK for families affected by Batten disease, a rare and terminal neurodegenerative condition that affects children and young people.

This role as Family Support Worker will include daily contact with families and supporting their needs, logging information, providing support and training for schools and liaising with professionals such as nurses, social workers and teachers. The successful candidate will work under the guidance of our Head of Family Support and Advocacy.

This job requires a resilient and empathic individual who has passion for supporting those in our Batten community, with the desire to reach and support our growing Batten community.

Do you love managing detail and ensuring everything works just right? Do you have experience providing high-quality admin support, or supporter, or customer care? Do you want to work for an organization that helps make the world better? We’re offering a rewarding opportunity for a highly effective administrator to play a key role within Survival’s Supporter Services department.

This is an interesting role where you will be in the front line talking to our valued supporters, handling day-to-day processes and procedures, working on our supporter database as well as handling reception and general inquiries. 

The role encompasses a wide variety of tasks, subject to change as the organization evolves and grows. The following list is not exhaustive but please note that this role undertakes a high level of repetitive administrative procedures and thus you are unlikely to be fulfilled if you do not enjoy administration.

Responsibilities 

Supporter care & administration

• Be the first point of call for general supporters, donors and potential donors, and respond to enquiries to Survival’s [email protected] account
• Carry out reception duties including managing incoming and outgoing post and deliveries, answering phone calls and welcoming visitors
• Accurately and efficiently update supporter records as needed
• Accurately load and process Direct Debits and standing orders into Survival’s database
• Ensure our webpage and database are accurately capturing online donations
• Accurately enter offline donations into Survival’s database
• Send thank-you letters for donations
• Assist in processing Gift Aid claim submissions
• Adhere to HMRC auditing requirements, and GDPR policies and regulations, as explained by the department head
• Report donation and database issues and work with IT and our Salesforce team to find solutions
• Work closely with staff in Survival’s overseas offices by sharing ideas and support with regards to our administrative systems

Various

• Assist the Finance officer with finance activities when needed
• Provide support to the Fundraising and outreach coordinator for fundraising and outreach activities
• Assist the Supporter services director with facilities management and trading activities when needed
• General duties such as photocopying, scanning, filing, moving boxes, setting up meeting rooms etc.

Experience and skills 

Required

• Strong administrative skills, takes enjoyment from this type of work and has a positive attitude
• Must have excellent telephone manner, be patient, enthusiastic and personable
• Demonstrated ability to manage a heavy and ever-changing workload
• Excellent organizational skills and the ability to plan and prioritize effectively
• Excellent personal skills – trustworthy and a good relationship builder
• Must work well with numbers and have good spoken and written English
• Computer literate, including CRM management
• A desire to serve the cause of Indigenous peoples’ rights 
• Commitment to Survival International's vision, mission, and values
• You must have the right to live and work in the UK

Preferred

While we have a preference for candidates with the below skills and experience, we are willing to consider supporting an excellent candidate in developing their skills to reach these levels.

• Experience of providing excellent administrative and/or customer support in a supporter/customer-focused environment
• Prior experience of using Salesforce would be a huge benefit
• Experience in the charity / non-profit sector
• Knowledge of any of Survival’s other working languages (Spanish, French, Portuguese, Italian, German, Hindi, Oriya) would be an advantage

What can we offer you?

When you join Survival International, you’re getting more than just a career: you’re gaining a unique opportunity to join one of the most exciting campaigning organizations around. It is not just a job. You will be working with an international team of passionate people who really care about human rights and want to change the status quo. 

Being part of such a small (but growing!) team offers the opportunity for real variety in your day-to-day work and the development of your role.

We have generous annual leave (25 days plus bank holidays) and a cycle to work scheme.

Salary range: £26,000 per annum
Hours of work: This is a full-time position (Monday – Friday, 10am – 6pm) for 6 months with the possibility of a permanent contract
Location: London head office, with remote working*

Closing date for applications: The vacancy will remain open until the position is filled

To apply: Please complete the application form and send together with your CV and a covering letter

*At present our staff are mostly working remotely because of Covid precautions; we are assessing this on an ongoing basis.

Equal opportunities

Survival is committed to building a diverse and inclusive workplace and actively welcomes applications from candidates of all backgrounds. We will not discriminate on the basis of any aspect of your identity. 

Purpose of Job

The Supporter Care team are responsible for providing the highest level of customer care to all those who interact and support Dementia UK. Alongside this the team are responsible for financial processing - ensuring income is captured correctly on our database, Raiser’s Edge.

This role will involve working as a key member of a busy Supporter Care team helping to maintain and drive fundraising growth across a number of income streams. You will achieve this by ensuring the best possible supporter experience for all of our donors and by proactively improving processes and ways of working in support of this overarching responsibility.

Reporting to the Supporter Care Manager, the Supporter Care Officer will deliver excellent customer care to supporters and potential supporters of Dementia UK responding to enquiries via post, email and telephone while working closely with our database to maintain the quality of information available and assist with gift processing.

In order to complete your application for the above role, we require you to answer the five questions attached.

As part of our commitment to Equality, Diversity and Inclusion, we shortlist on the basis of responses to the application questions only. Although we need a CV, it will not be used to shortlist and so candidates need to make sure they fully answer the questions otherwise their application will be dismissed.

Prospective interview date: w/c 1st November 2021

Sightsavers is currently seeking a Finance and Support Services Assistant to join their Benin Country Office and assist the Finance and Support Service Officer with financial management and officer administration.

Location: Benin
Contract: 2 year fixed term contract
Salary: Local Terms and Conditions apply

As the Finance and Support Services Assistant you will support the Benin and Togo offices with timely preparation of payment vouchers and writing and dispatching cheques, maintain and update the excel cash book, process vouchers in the SUN systems and handle regular payroll returns and banking within 24 hours.

Other duties include;

• Preparation of monthly Bank reconciliation and complete Monthly Financial checklist by 7th working day of each month and forward to Regional Office
• Reviewing and processing staff field trips advances and ensuring settlement of the same within 5 working days after return from trip.
• Assist in preparing schedules and providing documents and information to Internal & External Auditors.
• Coordinate renewal of motor vehicle licences and insurances.
• Review of procurement of office stationery.
• Ensure effective maintenance and repair of furniture, fittings and other office equipment
• Maintaining fixed assets registers that meets the accounting and insurance standards and ensuring all the new and existing insurable equipment are appropriately and adequately insured.
• Ensuring accurate coding of project expenditures (restricted funding)
• Take part in the review of partner financial reports
• Partner visits with FSSO to review their financial procedures

As the successful candidate you will have a bachelor’s degree in accounting (or equivalent education or working experience), possess previous experience in a similar role and within an accounting department, have prior experience working for an INGO, and have advanced Excel skills. Basic level English is required with knowledge of the accounting software Sari being desirable.

This is a varied and involved role and the above is not an exhaustive list of duties or required professional skills. Please see the Job Description for full details.

Interviews will be held at our Benin office and will be conducted during week commencing 15th November 2021.

As an equal opportunity employer we actively encourage applications from all sections of the community. Sightsavers is a Disability Confident Leader, and qualified people living with a disability are particularly encouraged to apply

About us
Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.

It is an exciting time to join the Fundraising team at Crisis as we build on growth of recent years and prepare for a data and digital transformation that will enable us to deliver exciting new experiences for our many loyal supporters. Due to the current post holder retiring after many years in the role, we are now looking to bring in a new Supporter Services Planning Manager, as we look to build on the success of the Fundraising team at Crisis.

About the role
As Supporter Services Planning Manager, you will be responsible for our Supporter Care activity across both internal and external resources. Internally, you will oversee our Supporter Care team, supporting them to develop systems, processes and technology to meet the changing needs of our supporters. Alongside this, you will also oversee a strategic approach to maximising income through Gift Aid.
Externally, you will be responsible for the relationships with our fulfilment suppliers, maintaining and developing SLAs, monitoring KPIs and ensuring the highest possible standards of care is delivered in line with Crisis’ values.

About you
To be successful in this role you will be passionate about delivering outstanding supporter care across multiple touchpoints. You will have experience of managing external suppliers and response handling agencies, as well as an ability to work across multiple internal teams and departments to coordinate fulfilment activity and deliver outstanding experiences for our supporters. You will be an excellent planner and have experience of managing a £1m+ budget and the associated forecasting, reporting requirements.

We want Crisis to be an inclusive employer which then reflects our members and the communities we work in. We want to offer opportunities to everyone regardless of their gender, ethnicity, disability, religion, sexual orientation or age. We particularly welcome applications from people with lived experience of homelessness.

Working at Crisis
As a member of the team you will have access to a wide range of employee benefits including:
· Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy
· Mandatory pension scheme, with an employer contribution of 8.5%
· 25 days’ annual leave which increases with service to 28 days
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.

When you join us you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

We have 5 staff diversity networks which include Black, Asian and Ethnic people, LGBTQ+ people, those with Lived Experience of Homelessness, Women at Crisis and Disability Awareness.

How to apply
If this sound likes the opportunity for you, please click on the 'Apply for Job' button below.
Closing date: Sunday 31st October 2021 (at 23:59)
Interviews will be held week commencing 8th November 2021
 

Accessibility
We welcome applications from people who identify as neuro diverse and want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Recruitment team, contact details can be found on our website.

Registered Charity Numbers: E&W1082947, SC040094

Domestic Abuse and Sexual Violence need to stop. Help us make it happen.

We are recruiting a Children and Young Person’s Support Worker to join our team within the Wiltshire Phoenix Project.

Please go to our website for the full job description, person specification and application from for the role. We do not accept CVs and only accept application forms.

The Phoenix Project is an exciting and innovative service, delivering sexual violence and domestic abuse services across Wiltshire and Swindon. Join us at a time of growth and development to support victims and children and help perpetrators change their behaviour.

If you have experience of working with vulnerable children and young people, we’d love to hear from you. This role will be supporting children and young people who have been the victim of sexual violence and/or impacted by domestic abuse. This post is fixed term for one year, for 30-37 hours per week.

We welcome applications from dedicated, passionate individuals, who are motivated to help change lives for the better. Whilst we love experience, we also value transferable skills and welcome applications from anyone wanting to train in this specialist field.

Closing Date: Midnight on 21st November 2021

The post holder will sit within the Senior Management Team and will provide leadership and operational support to the CEO for the management of all clinical services. The post holder will play a key role in overseeing MW’s wellbeing and clinical services to ensure robust clinical support and safe delivery of practice across all settings. The post holder will work closely with other members of the senior management team including the Operations and Service Development Manager (OSDM) and IAPT Clinical Lead, to lead on and/or contribute to the development of MW’s services and its strategic goals.

As the Head of Services, the post holder will lead by example and act as a positive role model for all staff by ensuring that all staff fulfil the requirements of their job descriptions and adhere to all organisational policies and procedures.

The post holder will ensure that the staff are appropriately supported and delivering a safe service based on the processes and protocols of the respective service, including NICE guidelines and protocols established by MW’s NHS Trust partners, where appropriate.

The post holder will be responsible for the development and leadership of MW’s wellbeing and clinical services, from client experience to complex care provision.

The post holder will ensure that the clinical governance arrangements including risk management are adhered to; support the OSDM to staff requirements including recruitment, selection and retention; support the OSDM in the development of good practice, to improve and evolve the processes and systems to meet the demands of the services.

The post holder will oversee the accurate record keeping for assessments and interventions in the respective services, ensuring high quality detailed notes are recorded in a timely manner.

The post holder is the Named Lead for Safeguarding, Risk Management and Information Governance Management for the organisation.

Main Duties and Responsibilities

To provide strong leadership, cultivate a culture of clinical excellence and a robust clinical governance across all services in line with best practice:

• Provide support and oversight for good use of client or patient database and monitor effectiveness
• Work with the Chief Executive and the senior management team to monitor staff/practitioners/clinicians’ performance every month
• Produce service reports for steering group and contract meetings
• Produce reports, attend and contribute to MW’s board meetings every quarter
• Produce end of project reports and evaluation as necessary
• Support the development of the staffing strategy, recruitment, selection and induction. Actively participate in staff recruitment, including the short-listing and as a member of the interview panel for all clinical and frontline staff across MW’s wellbeing services.
• Deputise for the Chief Executive when necessary
• Assist the Chief Executive with fundraising applications to NHS Trusts and charitable trust foundations

Across all services, the post holder will be expected to:

• Monitor and review service targets and ensure all respective services meeting their Key Performance Indicators (KPIs) including waiting times, client screenings, treatment and recovery.
• Provide the clinical input and support to the OSDM to improve the clinical elements of service interventions, and help to implement on-going service developments
• Keep apprised of new developments e.g. in relation to short-term therapeutic interventions, social prescribing, community transformation and transition services, relevant to the respective service
• Jointly with the OSDM and the Chief Executive, ensure all complaints and concerns are handled effectively and efficiently, in accordance with MW’s procedures.
• Ensure staff attend their clinical supervision sessions as requested by their respective clinical supervisors, and adhere to and follow the guidance provided to ensure a safe service, implemented in line with the latest NICE guidelines where applicable
• Protocols and arrangements are in place so that people can be stepped up and down to and from and within the service as required
• Support the OSDM to work collaboratively with MWS and WT CIC partners to ensure the service meets the required service targets and KPIs

In the IAPT Service, they will ensure:

• In conjunction with the IAPT clinical lead, the service is implemented and developed in line with national and local IAPT guidelines
• Therapists are attending the required level of clinical supervision as delivered by the IAPT Clinical Lead, Step 2 and Step 3 supervisors
• Work closely with Barnet, Enfield and Haringey Mental Health Trust (BEHMHT) clinical and management colleagues
• Promote the service and increase access for people with mild to moderate anxiety and depression including groups and communities who are underrepresented in the service.
• Ensure staff attend their clinical supervision sessions as requested by their respective clinical supervisors, and adhere to and follow the guidance provided to ensure a safe service, implemented in line with the latest NICE guidelines where applicable

In the BWH Service, they will ensure:

• Referrals are paper screened based on risk and presentation for suitability
• Provide case management supervision on complex cases, and those presenting with risk, to support the Senior Wellbeing Navigator and BWH’s Wellbeing Navigator staff, and consulting the multi-disciplinary team (MDT) discussions for complex cases
• Regularly attend and contribute to the MDT discussions at the Joint Case Management meetings to ensure formulation of tailored wellbeing plans
• Work closely with the OSDM to provide highlights of the service including client presentations, complex case discussions and identifying the key needs and themes experienced in the community, to inform commissioners of the ongoing service delivery
• Support the OSDM in developing partnerships and fostering relationships with key stakeholders including commissioners, statutory services, other VCS organisations and service user groups

In the IVS Service, they will ensure:

• The service aims to promote independence and resilience
• The service connects individuals with appropriate agencies through onward referral and connection based on their needs
• The staff team are supported with case management supervision on a regular basis
• Support the OSDM in promoting the service and increasing access for those identified by BEHMHT’s colleagues as suitable to be transitioned into the community.
• Support the OSDM in instilling the ethos of the WT CIC and MW in staff, providing the motivation and empowering the staff team to perform to the best of their ability
• Work collaboratively as part of the Core Locality MDT with clients to develop their co-produced, tailored recovery plan based on their wellbeing goals and promote personal responsibility

Information and Resources

Within all the key services, staff are required to record accurate contacts and engagement with service users on a regular basis.

The post holder will:

• Ensure that data quality across the service is to a very high standard, and staff complete all information requirements as agreed by existing processes and local protocols, enabling the generation of regular reports to provide up to date and accurate performance monitoring reports to commissioners

Clinical Services

MW’s wellbeing services cater for a wide range of mental health and wellbeing presentations in the community, ranging from mild to moderate mental health to severe and acute comorbid presentations. The post holder will have a strong knowledge of these issues, experience in managing cases with these presentations and will oversee:

Across all services:

• Maintain high clinical standards in all aspects of the work.
• Ensure staff are appropriately skilled and trained to deliver the service
• Clinical governance arrangements are in place to cover all clinical activity
• To develop and ensure implementation of Policies and Procedures for operation of the services
• Ensure staff attend their clinical supervision sessions as requested by their respective clinical supervisors, and adhere to and follow the guidance provided to ensure a safe service, implemented in line with the latest NICE guidelines where applicable
• Act as the designated lead for Risk Management and Safeguarding across MW’s services. They will possess the confidence and experience to support other team members to manage and deal with risk situations as and when they arise.
• Support staff to undertake risk assessment and risk management for individual clients and to provide advice on psychological aspects of risk assessment and risk management in line with BEHMHT Trust policies and procedures, including work with clients deemed as vulnerable adults.
• Drive improvement through client engagement

Education and Training

The post holder will ensure mandatory training is undertaken and relevant CPD opportunities for all staff including PWPs, other therapists, Wellbeing Navigators and IVS workers; and deliver/support the delivery of regular internal clinical skills training sessions across the team.

Professional

All staff working within the organisation will be expected to comply with the MW staff code of conduct, and to comply with local and national professional standards as required in their roles. The post holder will be expected to:

• Maintain standards of practice according to the employer and any regulating bodies.
• Ensure all aspects of confidentiality relating to both the service and individuals are maintained at all times with a clear understanding and implementation of GDPR data protection regulations
• Participate in individual performance review and respond to agreed objectives.
• Ensure all staff are aware of professional standards expected in the service. Work is carried out within the agreed policies and procedures and in adherence with NICE guidelines

Quality & Patient Safety

The post holder will be expected to adhere and comply with the following policies and the governance framework of MW and the WT CIC, including NICE guidance and best practice guidelines. This includes but is not limited to:

• Protection of Children & Vulnerable Adults
• Incident Reporting
• Identification, management and reduction of risk
• Monitoring of quality and compliance
• Health and Safety, and the environment for patients/clients, visitors and staff
• Infection Control
• Equal Opportunities
• Health and Safety
• Information Governance
• UK Data Protection Act 2018, the General Data Protection Regulation (GDPR), access to Health Records Act 1990, and other relevant legislation

The post holder will be expected to maintain up-to-date knowledge of legislation, national and local policies and issues in relation to both the specific client group and mental health.

Organisational Change

As services develop and change, the post holder may be required to undertake other responsibilities within MW. These may include responsibilities such as the support of activities and events that promote the awareness and development of the organisation, and contribute to the ongoing efforts in fundraising.

Review

This job description is an outline, which reflects the present requirements of the post and is not intended to be an inflexible or finite list of duties and responsibilities. As these duties and responsibilities change and develop the job description will be amended from time to time in consultation with the post holder.

If you love building new connections, nurturing relationships and diving into the world of digital media, then we have the job for you.

This newly created, broad-scope role is perfect for someone wanting to widen their skillset and elicit real change!  You will be working within a small but thriving organisation that values your views and encourages personal and professional development. Investing in people, creativity, independent thought, and brave leadership allows us deliver life-changing impact to children and young people with Down’s syndrome in Kent and Medway.

We are seeking a resourceful, proactive, and organised person to support our fundraising activities. This role will be integral to the growth and development of our work, supporting the children and young people with Down’s syndrome and their wider networks.

Hours:

17.5 hours per week (the post holder will also be required to work very occasional evening and weekends, for which time off in lieu will be offered)

Salary:

£ 26,000 - £28,000 FTE per annum – depending on experience

Location:

Central Maidstone Office, ME14 1HH. There may be flexible working options and home working available on request.

About the role:

This new role will be part of a management re-structure and the successful applicant will have an active part in shaping the future of the charity. This is your chance to really make and impact and make the role your own.

The post will focus on delivering the fundraising strategy with particular emphasis on raising money from Corporates and individual giving. It will also lead and shape the marketing approach to this small, but thriving charity.

About you:

The ideal candidate will be proactive and self-motivated to achieve success, with excellent verbal and written communication skills. You will be experienced in charity fundraising. You will have experience in communication management, as well as the design and execution of suitable communication material. You will have had demonstrable success at engaging people to a cause and motivating giving.

Working arrangements: The role is two days per week in the office and one day remote working.

Job Purpose: 

As an integral part of the Supporter Care team you will successfully support the Individual Giving programme and wider fundraising activities over the busy Christmas and New year period, providing support to ever increasing income and supporter stewardship for the delivery of increasing levels of unrestricted income for Operation Smile UK.

Key Responsibilities:

• First point of contact for supporters and potential supporters (phone, in person, letter or email), providing interaction that inspires and delights

• Liaise with donors with excellent Supporter Care in timely communication via email, phone, and mail
• Support processing incoming phone and postal donations

• Assist with banking and processing incoming/outgoing post including taking responsibility for the despatch of information, supporter and fundraising materials
• Manage the regular gift cancellation and unpaid process

• Assist with all types of donation processing administration and Raiser’s Edge Record Amendments/records being kept up to date this will Include Gift Aid status and contact consent requests
• Assist with any third party agency supporter care requests
• Maintain sensitive information and records with appropriate confidentiality

Skills and Experience Required:

Essential:

• Excellent customer service for internal and external stakeholders
• Written and verbal communications skills and excellent phone manner
• Strong eye for detail, methodical and accurate (critical that the database and donor details at 100% accurate)
• Degree or equivalent qualification (i.e. marketing qualification).
• Attitude of continuous improvement, and lifelong learning.
• At least two years’ experience in a junior supporter care or administrative role
• Experience of donation or financial administration and working in a direct marketing environment or supporter care environment desirable with good knowledge of Microsoft Office.
• Excellent proficiency with CRM systems (Ideally Raiser’s Edge) and the ability to learn new systems and processes.
• Experience of outward facing donor stewardship, and relationship building.
• Excellent organisational and time management skills.
• Ability to prioritise workload, meet deadlines and possess problem solving skills.
• Can work on own initiative and be able to show initiative.