About the role

“Help us make Herefordshire & Worcestershire a great place to grow older”.

Age UK Herefordshire & Worcestershire is an independent, local charity aiming to improve the wellbeing, independence and quality of life for anyone aged over 50.

Herefordshire and Worcestershire Age UK is now looking for a talented and driven Head of Services Manager to spearhead the future growth of the charity and ensure delivery of first-class service to Older People in both Counties.

As a member of the Senior Management Team of Age UK Herefordshire & Worcestershire the role will ensure the effective management of the Organisation, its charitable services and social enterprise projects, to support older people, contributing to, financial stability, external relationships and maintaining the reputation of the Organisation.

About you

• The successful Head of Services will be a key member of the Senior Leadership team, working to improve and develop service quality and delivery.
• You will take an active part in developing the business and through effective business development retain and gain new services. Have a significant experience of project management within one of the following: voluntary, public or business sectors along with experience of management of a service delivery.
• A good knowledge of funding applications through statutory, private and charitable sources and a demonstrable track record of managing and monitoring performance to meet project objectives and delivering of quality services.
• Experience of implementing and / or managing quality systems along with experience of financial planning and budget monitoring. 

We offer a range of benefits including a broad range of training, 28 days annual leave + Bank holidays.

How to apply: If you are interested in this position, please click on apply to visit our website for more information on the role and to apply. 

We live in a country with an ageing population – by 2040, 1 in 4 people in the UK will be 65 or over – and with this comes challenges.  Independent Age exists so that people can continue to live life on their own terms, campaigning to ensure people can enjoy being independent, financially secure, healthy, active and connected in older age. Independent Age provides information and advice on a variety of topics – along with friendship services to relieve loneliness.

It’s an incredibly exciting time to join a developing organisation, with potential to have a huge impact on the lives of older people. The organisation is going through a significant period of transformation, with a new Chief Executive who joined in October 2019, and a new brand scheduled for roll out in 2020.

Job Purpose:

To support the Head of Wellbeing and service managers to provide telephone and administrative support to the wellbeing Friendship service and the Reconnections Pilots which meet the Charities strategic goals and objectives around loneliness and friendship for older old people, ensuring that key projects and activities are delivered within a robust programme management framework.

Main Responsibilities/Deliverables:

• Responsible for providing administrative support to the wellbeing team andReconnections project.

• Provide administrative support to maintain and update Best Practice Processes.

• Support the adaptation of existing IA policies to facilitate the mobilisation of the Reconnections pilots

• Provide telephone support to volunteers and older people.

• Work with the Services Support team to ensure effective dissemination of knowledge and learning from funded programmes and projects.

• Support overall project management function

• Support with meeting/event organisation and logistics

• Create forms, processes and procedures required for service delivery (through consultation and guidance with IA colleagues)

• Support testing and implementation of new CRM

• Support recruitment processes and onboarding of new staff roles

• Support internal communications around Reconnections

• Support content creation and copy proof-reading

• Support effective cross-working and communication between Reconnections and Services teams (especially if joint role)

If you feel that you possess all the skills outlined, we woudl love to hear from you!  To apply please click the apply button, All applications need to cover a CV and Supporting Statement.

Closing date: 30th October

Interviews: 5th November 2019

We are working with a charity who are looking to recruit a Supporter Services Officer to join their team.

As Supporter Services Officer you will provide exceptional customer experience to all internal and external stakeholders for the organisation and promote this approach throughout the charity.

You will ensure supporter queries are dealt with effectively and in a timely manner and support fundraising activity across the charity through pro-active and effective supporter stewardship.

As Supporter Services Officer you will

• Deliver exceptional customer experience.
• provide professional and responsive service to supporter queries received via phone email, and post.
• Take ownership of customer issues and follow problems through to resolution.

They are looking for someone who

• Has proven customer relationship experience.
• Commercially minded with experience of driving customer value.
• Have an understanding of fundraising within a charity.

Permanent - Full time - 37 hours per week

Based at Epworth House, Derby - Commutable from Nottingham, Burton-Upon-Trent and Loughborough.

Are you a reliable, organised and experienced administrator with excellent communication skills, strong attention to detail and a passion for supporting people in later life and those that want to help them?

This is an exciting opportunity to join the Fundraising team at MHA in a vital role building and maintaining relationships with supporters from across the country. 

Your role will be pivotal in helping MHA raise funds for its vital work. Using your excellent customer services skills, as well as your administrative and database knowledge, you will ensure all supporter relations are managed efficiently and effectively and every fundraising opportunity is explored and developed with the wider fundraising team.

As a charity that cares for older people, you should be passionate about reducing loneliness and isolation and determined to make a difference for the 17,000 individuals we support across the country.

Based in our head office in Derby you will be an integral part of the team, working with colleagues across fundraising and the wider directorate.

This is a fantastic opportunity for someone wanting to move in to the Third Sector and develop their career in fundraising.

In return for your commitment MHA offer 28 days holiday (inc bank holidays) Pension, Life Assurance and a staff discount and voucher scheme.

Closing date: Sunday 3rd November 2019

Services Support Officer (Full/Part Time)
Warrington, Cheshire
£19,481 (£15,206 for part time)

Summary

Our Support Services are always developing and increasing. Due to receiving additional funding, we have two brand new vacancies which will be involved in responding to Helpline contacts across all channels and also providing administration and co-ordination support to our Echo programme.

Description

Beat is currently looking for two Services Support Officers to join the Support Services team in Warrington. The role will be split in two. Half of your time promoting Echo and supporting volunteers, the other half responding to Helpline contacts through our various channels including; telephone, email, webchat, online support groups, Instagram, Facebook and Twitter.

Our Support Services are available 365 days of the year between 12 and 8:30pm Monday- Friday and 4-8:30pm weekends and bank holidays. The core working hours will be around these times with one day per week office hours (9-5/ 10-6) to support the Echo programme.

This role is offered on a full and part time basis; part time hours will be 29.5 hours per week and full time will be 37.5 hours per week.

Application Information

For an application pack and information on how to apply please select the apply button shown to be taken to our website. Completed application forms should be uploaded to our website by 10am on Monday 4th November 2019.

If you have difficulty accessing or using this version of the application form or need to apply with a CV, please contact us before applying. Please note, we cannot accept CVs except by prior arrangement.

Shortlisted candidates will be informed by close of business on Monday 4th November 2019 interviews will take place on Tuesday 12th November. Successful candidates will be invited back on Friday 15th November for a second stage interview to learn more about the role and to meet the Support Services team.

If you have not heard from us by this closing date, then please assume that your application has not been successful.

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Other organisations may call this role Support Services Assistant, Customer Support Assistant, Charity Support Officer, Project Support Officer, Helpline Advisor, Support Officer, Helpline Operative, or Helpline Officer.

£7,821.60 to £9,164.40 prorated plus £1,446 Inner London Weighting prorated

14 hours (0.4 FTE) per week over a 7 day shift working pattern

Balham (SW17) & Putney (SW15)

The focus of this role is to provide housing management, support and resettlement advice, advocacy and liaison to residents with a history of substance misuse and offending behaviour. This involves developing effective relationships with residents and stakeholders; you will also undertake one-to-one key work, support planning, risk assessments and facilitating resident meetings.

You will need experience of direct client work, have an understanding of harm minimisation techniques, and possess the ability to organise daily routines, informal work and be able to motivate clients. You will enable clients to gain the skills and confidence to live independent lives and will foster social inclusion. This includes engaging with the individual around their substance misuse and ensuring their effective and sustained engagement in treatment, as well as engaging in education, training and employment.

Unfortunately, we are unable to accept CVs. Ref: 895

Closing date:  3rd November 2019.

Interview date: 11th November 2019.

About us 

Pancreatic cancer is a tough one but we’re taking it on. We are supporting those affected by the disease, investing in ground breaking research, lobbying for greater recognition of pancreatic cancer and being a voice for everyone involved in the fight. Together we are taking on pancreatic cancer.

The role

This is a great opportunity to learn about supporter care in a busy charity. The role will play an integral part of getting the organisation prepared for future growth and will sit in the Supporter Care team within the Fundraising Department.

The responsibility of the Supporter Care Assistant is to ensure that all income to the charity is accurately processed and recorded in a streamlined and cost-effective way and that our current and new campaigns and propositions are supported by robust, effective and efficient processes and procedures, allowing us to maximise ROI while giving supporter experience that meets or exceeds expectations.

About you

You will bring strong organisational, written, IT and interpersonal skills, as well as a passion for excellent customer service and problem-solving. As you will have direct contact with our supporters it is important that you are able to relate with compassion to people affected by pancreatic cancer, especially on the phone.  Training will be given. You will also need to grasp and follow the regulations for income-processing. This role would suit someone who is keen and quick to learn and enjoys working on detail whilst being part of a busy and responsive team.

Working with us

We are an inclusive employer committed to developing a diverse workforce and are looking for people who can demonstrate dedication to our cause and values. We offer a supportive place to work with helpful and friendly staff who report a high level of job satisfaction. Our main office is based in London on the river with views toward Westminster.

Closing date Friday, 25th October 2019 by 9am

Interviews 6th November 2019

You must have the right to work in the UK when you apply.

Do you have a passion for excellent customer service with strong administrative skills and a polite telephone manner? If so, we are looking for an outgoing and enthusiastic Supporter Care Administrator to join our Supporter Care team. This role will allow you to carry out essential supporter engagement and administrative activities associated with marketing campaigns, donations, fundraising events and requests for materials. With previous experience of providing excellent customer service, you will have the ability and confidence to communicate with a variety of people, engaging with supporters by phone, email and in writing about a wide range of enquiries.

The Supporter Care team is part of the wider Supporter Marketing team within the Fundraising department. The Supporter Care Administrator is responsible for ensuring that people receive an excellent standard of customer care to maintain supporter satisfaction and to generate the maximum amount of income for dementia research.  

This is a part time; fixed term contract opportunity working Monday to Wednesday (22.5 hours per week), for a period of 12-months, or on return of substantive post holder, whichever is earlier to cover a period of maternity leave.

Main tasks of role:

• Answering inbound telephone calls; responding to a wide range of enquiries including marketing campaigns, donations, fundraising events and requests for materials
• Managing enquiries received by email and post, either by responding or forwarding as necessary
• Contacting current supporters via telephone in order to increase the value of, or to retain supporters; including thanking, obtaining Gift Aid declarations and reactivating lapsed donors
• Recording feedback and assisting in the resolution of complaints
• Processing donations from telephone calls and mailings, acknowledging supporters appropriately
• Sending out materials, processing donations and sending appropriate acknowledgements relating to community fundraising, sporting events and donations given in memory
• Processing new direct debit instructions and standing order payments, amending and cancelling gifts as necessary
• Amending supporter details as necessary
• Dealing with incoming post
• Updating team procedures as required
• Recognising fundraising, engagement and retention opportunities when talking to supporters using a range of initiatives to explain how donations positively contribute towards the cause

What we are looking for;

• GCSE in Maths and English, or equivalent
• Good knowledge of Word, Excel, Outlook and databases
• Excellent telephone manner
• Excellent written communication skills
• Ability to work with a high level of accuracy and attention to detail
• Good organisational skills and the ability to prioritise workload
• Experience of working in a customer facing role
• Experience of handling complaints and queries

Location: Granta Park, near Cambridge

Salary: Circa £11,700 pro rata, per annum (£19,500 FTE per annum) plus benefits

Please download the Vacancy Pack for more details.

The closing date for applications is the 5th November 2019, with interviews to be held on the 14th and/or 15th November 2019. We would encourage applicants to submit their application at the earliest opportunity as the closing date may be brought forward at any time. Should we wish to contact you to arrange an earlier interview this will be arranged based on the availability of the candidate and the panel. Please indicate in your cover letter if you are unable to attend on a certain date.

Please note that the official job title for the successful candidate will be Supporter Care Executive. When accessing our online recruitment system, the role will be listed as Supporter Care Executive.

In order to be considered, please create an online account using our Online Recruitment System which can be accessed through our Job Vacancies Page. You will be able to attach a CV and covering letter to your application, track your application and view other vacancies that may be of interest.

To view further details about this role and the benefits of working for us please visit the Alzheimer’s Research UK website.

A humanitarian charity based in Central London are looking for a Supporter Care Officer. The successful candidate will be responsible for gift aid and pledge form data entry, transactions, recording and documenting gifts, pledges and campaigns as part of the Fundraising department's Supporter Care team. Under the direction of the Supporter Care Manager, the candidate works on Gift Aid declarations and documentation, batching, filing and banking; works on entering pledges, pledge payments, one-off and recurring donations. Deals with supporter queries. Reconciles bank balances and monthly activity. Prepares reports and spreadsheets related to campaigns and appeals. Assists with general volume of processing work and transactions in support of the supporter care team.Please note this is a one year FTC.

Person specification
Experience of office work of a financial or transactional nature
Excellent communication and interpersonal skills
Ability to write; math accuracy; good customer service instincts
Strong work ethic and personal flexibility in order to get the job done/deadlines met

Office of the Vice-Provost (Advancement)

London

Head of Alumni and Supporter Care

Full Time

The appointment will be on UCL Grade 8. The salary range will be £44,674 - £52,701 per annum, inclusive of London Allowance.

UCL is London’s Global University. We do things differently here and we take the long view. We are not afraid to take risks. We remain focused on making a major contribution to the long term benefit of humanity. In September 2016 UCL launched ‘It’s All Academic’, our bold new global Philanthropy and Engagement Campaign to raise £600m to support students, research and the transformation of our campus. It will enable us to achieve more than ever before to secure our position as one of the world’s top higher education institutions.

From fighting dementia to ensuring generations of students reach their full potential: It's All Academic. UCL’s ideas and discoveries are shaping the future, improving lives and having a massive impact on London and the wider world. There has never been a more exciting time to join our Advancement office. We are a team of exceptionally ambitious, creative and passionate individuals who work together to achieve remarkable things with a global impact, and we would love for you to be part of this exciting journey and our success.

This is your chance to play a pivotal role in delivering our Campaign. As Head of Alumni & Supporter Care you will lead your team to deliver exceptional customer experiences and nurture life-long relationships with our alumni and donors. You will work in collaboration with internal clients and external suppliers to continually improve and extend the reach of the service provision.

In addition to your experience managing services and developing people, you will bring a restless enthusiasm for continuous quality improvement to the role and an aptitude for optimising systems to improve business processes and supporter journeys.

We know that our people are our greatest asset and in return we provide an empowering, values-based environment where personal and professional growth is invested in. We offer agile working and flexibility around working hours. We also value mutual respect and collaboration, and have a strong customer-service ethic.  Expectations are high and we work hard, but the rewards are huge.

UCL is an outstanding place to work. We welcome people from all backgrounds and strive to create an environment where everyone can give of their best. Working with some of the greatest intellects in the world, you will also be entitled to a generous pension scheme and holiday allowance.  

For more information about our philanthropic activities please visit our website.

For further details about the vacancy and how to apply online please go to the apply button and search on Reference Number 1829808.

The UCL Ways of Working for professional services supports colleagues to be successful and happy at UCL through sharing expectations around how we work.

Closing Date: 10 November 2019.

Latest time for the submission of applications: 23:59.

Interview Date: TBC.

We particularly welcome applications from black and minority ethnic candidates as they are under-represented within UCL at this level.

Position: Supporter Care Officer
Type: Part-time (14 hours per week), permanent, the working pattern is flexible and can be agreed at interview
Location: MS National Centre, NW London
Salary: £24,398 - £27,160 per annum paid pro rata plus excellent benefits
Salary Band: Band C, Level 3
Department: Fundraising
Reference: DL41

At the MS Society, we make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive environment where you will make a difference.

About this job

Are you looking for a part-time role and have the passion and skills to deliver great service to our supporters? Then this role within our Supporter Care team may be for you! We are looking for someone to join our friendly, supportive team for around 2-3 days per week, working a maximum of 14 hours per week. We can be flexible on the working pattern for the role.

Experience of working in the charity sector beforehand is not essential, we are ultimately looking for someone with the drive and enthusiasm to deliver the best possible supporter experience to our supporters.

You will provide a high level of customer service and support to our supporters, volunteers, groups, members of the public and internal customers through all communication channels. You will also contribute to the building and overall implementation of the whole of the Supporter Experience department’s objectives.

We offer 27 days annual leave pro rata (excluding bank holidays), travel loan and various other benefits such as supported developmental opportunities.

Closing date: 9am on Monday 28th October 2019

In order to apply for this role, please submit an updated CV and supporting statement indicating how you meet the criteria as set out in the person specification in the job description (attached).

We are committed to promoting equality and diversity.

No agencies please.

We’re looking for a dynamic new supporter care administrator to ensure our supporters receive outstanding customer service, and to provide support to our gorwing fundraising team. The post offers the person appointed the opportunity to become part of, and actively contribute to, the highly professional fundraising team. 

With previous experience in an administrative or customer support role, you'll proactively support fundraisers and build relationships to enhance their experience with CCLG. This could be an ideal opportunity for someone looking to begin a career in fundraising with a prominent national charity. 

About us

Children’s Cancer and Leukaemia Group (CCLG) is a leading national charity and expert voice for all childhood cancers. 

Each week in the UK and Ireland, more than 30 children are diagnosed with cancer. Our network of dedicated professional members work together in treatment, care and research to help shape a future where all children with cancer survive and live happy, healthy and independent lives. 

We fund and support innovative world-class research and collaborate, both nationally and internationally, to drive forward improvements in childhood cancer. Our award-winning information resources help lessen the anxiety, stress and loneliness commonly felt by families, giving support throughout the cancer journey.

This post sits within the CCLG fundraising team.  A very wide range of activities are carried out by the team and this is reflected in the variety of tasks to be undertaken within this post. The remit is changing all the time and this post offers the person appointed the opportunity to become part of, and actively contribute to, the highly professional fundraising team. Flexibility and a proactive approach to the post is critical. 

Information and Support Services Manager

The Migraine Trust has been providing high-quality, evidence-based information and support to people affected by migraine for nearly 55 years.  Over two million people come to us for help every year.

We are now looking for a new Information and Support Services Manager to help us reach even more people, involve more people, and improve more people’s lives.

The successful candidate will be an outstanding team leader, with limitless empathy, creativity and understanding about how to communicate effectively through different media (including digital media) to reach and help people affected by migraine of all ages and backgrounds.

The Migraine Trust has two helpline services so you’ll have lots of experience in delivering a high-quality service to people in need.

We’re also looking for someone to lead our outreach programme, running regional events and workplace workshops to raise much-needed awareness and understanding about migraine.

The Information and Support Services Team also takes the lead in putting people affected by migraine at the heart of our charity’s work, so experience in effective user involvement would be a major plus.

Finally, you will have bags of strategic vision and ambition and be itching to grow our support services to meet what people affected by migraine say they most want and need from our charity in the future.  So you’ll need to be able to work in close partnership with our Fundraising and Communications Teams.

You won’t necessarily be a migraine expert already, but you’ll most likely have a background in providing high-quality information or support services to patients or the public.  Naturally, we’ll expect you to get up to speed on all things migraine quickly, in part by building positive two-way relationships with key migraine health professionals in primary and secondary care.

If that’s you, in return we offer a competitive salary and generous employer pension; an informal, family-friendly and inclusive culture in a newly refurbished central-London office; an absolute commitment to your personal development; and the opportunity to work with some of the most passionate and ‘can do’ people in the charity world.

We want to help you to do amazing things, we want you to be as ambitious for yourself as you are for our charity, and we want you to have fun and challenge yourself at work.

If you’re interested, please send your CV and a cover letter (two sides of A4 max) outlining why you want this job and why you think you would be right for it to our Chief Executive Gus Baldwin using the button below. The deadline for all applications is Sunday 3 November 2019.  Interviews will be on Tuesday 19 November 2019 at The Migraine Trust.

Here at Eden Brown, I am delighted to be working with a beloved Childrens Charity, in their search for a Supporter Care Officer based in Watford. The Supporter Care Officer will play an important role in this organisations expansion by delivering an exceptional customer experience, engaging supporters and facilitating growth.

As a Supporter Care Officer you will provide a professional and supporter lead service, responding to queries received via phone, email and social media and ensuring that service standards and timelines are adhered to. You will deliver outbound calling and create and identify positive relationships with supporters, through effective stewardship while delivering a range of fundraising activity to hit agreed fundraising goals.

To be considered for the role, you will have a proven track record of delivering supporter-centred customer service, ideally within a charity background. We would be especially keen to hear from applicants with backgrounds in fundraising or supporter care and who have experience working towards meeting targets and KPIs. The successful candidate will have an excellent phone manner and be an organised, proactive individual with a passion for the cause.

In return, this position offers the opportunity to be an integral part of a wonderful organisation and key member of a small, friendly team. Offering a permanent contract a salary of £20,000-24,000 and fantastic benefits, this is a great opportunity, not to be missed, to make a real difference for this worthy cause!

To apply or find out more about this position, please contact Victoria Hayles 0113 2207 540 or [email protected]

Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.