About us

The Bone Cancer Research Trust (BCRT) is the leading charity dedicated to fighting primary bone cancer. Our mission is to save lives and improve outcomes through research, information, awareness and support. In July 2019 we were awarded 'National Healthcare & Medical Reseach Charity of the Year' at the national Charity Awards and earlier in the year the Yorkshire & Humber Institute of Fundraising awarded our Fundraising & Communications Team with 'Fundraising Team of the Year'. We are a small but incredibly passionate and driven organisation that is proud and supportive of our people - together we make the biggest impact for our community. In recent years we have experienced promising growth which is allowing us to deliver even more of our charitable objectives. Our growth is putting greater demand on our data processing and need to deliver exceptional supporter care which our community have come to expect from us. 

The role

The post-holder will be a vital part of the Fundraising & Communications Team. The primary purpose of the post will be to ensure the efficient and effective operation of BCRT's CRM system (thankQ), fundraising administration and supporter care function. This involves understanding, developing, documenting and maintaining the charity’s CRM, fundraising software and related systems policies and procedures to ensure all necessary controls are in place to enable first-class supporter care, analysis of activity, and compliance with legislation, policy and internal control requirements and best practice.

About you

The ideal candidate will bring experience of managing a charity CRM and supporter care functions. They will be detail-orientated with a passion for delivery and first-class supporter care. They will build excellent working relationships with colleagues and stakeholders as they pull together new processes to improve our internal working with and use of our CRM.

As we are a small team, a team-player attitude is a must, as well as a positive and can-do approach.

Application Process

1. Application Form & CV submission closing date: 9th January
2. Interviews W/C 13th January

For more details please see the full Job Description. 

The Lullaby Trust is a leading charity that provides specialist support for bereaved families, promotes expert advice on safer baby sleep and raises awareness of Sudden Infant Death Syndrome (SIDS). We are committed to supporting research to understand why babies die suddenly and unexpectedly and to find out more about how to reduce the risk of these tragic deaths. Working with the NHS we run a national health-visitor led service for bereaved parents, Care of Next Infant (CONI) programme, which supports families before and after the birth of their new baby.

This is a new role that will be crucial in bringing all our services together and helping them to work efficiently. The role will be based in our head office in central London. We are a small and friendly team who need a coordinator with excellent I.T. and data skills who is keen to put these into practice to directly support bereaved families and the professionals who work with them. 

We can offer the successful candidate training and the opportunity to be involved in diverse projects which a small charity like us can offer. The charity will be 50 years old in early 2021 and 2020 is therefre going to be an exciting time for us as we plan for our special birthday and all the charity has achieved.

Interviews will take place in London in week beginning 13th January.

Manchester or Sheffield

Closing date: 6th January 2019 at 11.30pm. Interviews: 13th/14th January 2020.

Are you commercially aware and customer focused, with significant people management experience gained in a range of sectors or settings – specifically social welfare and housing/homelessness? Then join Shelter as Head of Local Services - North where you will be leading and managing our hubs which are flagship services located in core cities. Our ambition is that these hubs become bases for mobilising support to drive change at a local level, join us and be part of delivering that change for individuals, communities and society as a whole. 

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change — with individuals, in communities, across society – and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

With more than 500 staff and an annual budget of over £20 million, our Local Community Services division provides expert advice and support over the phone and face-to-face from a national network of Shelter hubs. Our vision? For our hubs to be at the heart of their communities, bases for activism as well as for help and support. To deliver a personalised housing service developed with the local community, which brings together all of our resources and expertise to maximise our impact on local housing issues and needs. You’ll help make sure we do this in our North region.

About the role
A key member of our Local Community Services Leadership team, you’ll bring leadership to our hubs in an area that includes Greater Manchester, Merseyside, Lancashire and Newcastle. Indeed, we’ll rely on you to lead and inspire a team of Hub Managers to deliver high-quality, integrated services that meet the holistic needs of those in housing need and ensure volunteers are a key part of all services. Developing internal and external networks and partnerships that support the development of our services in all targeted southern locations will be important too, as will working with business development colleagues to grow our service offering. And, when it comes to influencing local Strategic Boards, commissioners, stakeholders and other key partners in terms of best practice and continual improvement, again we’ll count on you.

About you
An experienced and highly skilled people manager, you have a proven track record gained managing large and complex services, budgets and contract requirements over a large geographical area. What’s more, you’re comfortable operating at a senior level with an external audience and engaging and influencing a variety of stakeholders. Driving efficiency and improving service effectiveness comes naturally to you too, as does financial planning and contract management. What’s more, you respond quickly and positively to change and aren’t afraid to challenge the status quo and introduce new ideas, methods and process when appropriate. In short, you have the creativity and innovation it takes to ensure our services continue to flourish and grow.

Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to join our Local Community Services team and be the change you want to see in society.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities),gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We also encourage applications from people, who have been homeless or have been at risk of homelessness. We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Hours – Full time 35hrs per week

Contract – Permanent

Location Central London WC1V 6AZ

Our services team is expanding to help us meet our strategic aim of trebling the number of individuals we support by 2022 and so we are now looking for an experienced non face to face advisor to be the first point of contact for members of our engineering community

If you have

Previous experience of dealing with people in distress, with a track record of providing appropriate support and solutions, including people with mental health needs

Knowledge and understanding of services available to those experiencing personal difficulties such as financial hardship, relationship breakdown or mental health issues.

And are a proactive, empathetic, self-motivated person who is happy to work in a small team then we would love to here from you.

The role is office based and we offer attractive staff benefits including 25 days annual leave, company pension scheme, life assurance, complimentary lunches and access to our support services.

Please read the attached application pack before applying

How to apply

To apply, please send a CV (including current salary level) and a supporting statement of no more than two pages explaining your interest in this post and how you meet the points in the person specification above. Please also give details of two referees who we will contact once a formal offer of employment has been made. Finally, kindly complete the equal opportunities monitoring form attached.

Applications should be submitted by 12 midday on Friday 10 January 2020

You will be responsible for answering calls and emails, updating and maintaining the CRM system, supporting marketing and promotion activities, producing reports and providing general administrative support to the team.

We are a small charity with large aspirations looking for an enthusiastic and outgoing Membership & Support Services Officer to join our friendly team.

Through the provision of support, advice and networking our Vision is to see an end to loneliness in Men and this role will be the primary contact and public face of UKMSA, engaging principally with members, those wishing to develop Sheds and the general public.

This role is vital to the achievement of UKMSA’s overall vision and mission of enabling access to a Shed for every man who wants it.

In this role you will be responsible for:

• Being the first point of contact and delivering exemplary customer service for all enquiries
• Updating and maintaining the CRM system to record interactions with Sheds, membership renewals and partnerships accurately
• Supporting the team with marketing and promotion activities, particularly assisting with capturing ‘Shed’ stories and messages
• Producing timely and accurate reports and information on membership data, insight from members and partners
• Providing general administrative support to the team, including facilitating payments and purchase orders
• Maintaining and co-ordinating UKMSA’s ‘virtual office’ including filing post electronically, paying in cheques and carrying out other tasks in line with data handling and protection legislation
• Assisting in UKMSA projects and the planning and organisation of events, attending as appropriate

You will be ideally suited for this position if you are enthusiastic, outgoing and public facing and have:

• Significant experience working in a customer focussed role and delivering a quality service
• Excellent IT skills, particularly in the MS office suite and cloud storage solutions
• General administrative experience
• Excellent communication and interpersonal skills
• A high attention to detail and strong organisation skills
• The ability to work on your own initiative and as part of an effective team
• Be able to be hands-on when necessary
• Experience of a membership organisation would be desirable.

To apply for this role, which may include occasional evening and weekend work, please visit our website for details of how to apply, submitting your CV with a covering letter to Laura Winkley, Membership and Support Officer.

Closing date is midnight on 31st January 2020. Interviews will take place mid-February.

Job title: Head of Supporter Services and Fundraising Compliance

Region: London HQ

Directorate: Fundraising

Contract: Full time 35 hours per week, Permanent

Salary: £54,346.15 per annum (£49,294.15 with £4,452 London Weighting)  

We are looking for a fundraising professional to lead our established Supporter Services and Fundraising Compliance department. This is a pivotal role in our fundraising team, working across all areas of fundraising to deliver outstanding supporter care and support the Legion to raise vital funds in an ethical, sustainable and innovative way, fostering a culture of learning and responsibility for compliance across the directorate.

Who we’re looking for
 

Does the following describe you?

• People-focused, putting customers at the centre of everything you do

• A team player who thrives in collaborative environments

• Passionate about supporting our work

• An encourager, eager to share your knowledge and experience

• Excited to do your best in a charity that invests in you
   

If so, then we want to hear from you.

 
How to Apply: please apply by clicking 'Apply Online'

Closing date: Sunday 29th December 2019

Interviews: scheduled for the week beginning 6th January 2020.

We are looking for a positive, empathetic and people-focused Support Services Team Leader to provide high quality information and support to those affected by blood cancer via the phone, email, social media, via our online forum and face to face.

This is a 12 month fixed term contract to cover maternity leave.

You will be emotionally resilient, hardworking and understand the value that your role brings to the blood cancer community.

Ideally, you will be Registered Nurse in haematology with experience working at NHS Band 6 or above (or equivalent).

If this sounds like the role you are looking for and you feel you have the knowledge, skills and experience we need, please apply with a covering letter setting out how you match the requirements of the job specification and a CV by:

9am on Friday 3 January 2020

*Applications for this role will be reviewed as soon as they are received so please note that we may bring forward the closing date at our discretion*

Join us on our journey to beat blood cancer!

Salary: £31,574.00 - £34,004.00 per annum 
Location: Head Office - London 
Contract type: Permanent
Hours: 35 per week 

About the role

Cancer is different for young people and we are here to make sure that they have everything and everyone they need to face it.  We often say that teenage cancer brings us together, but it’s our teenage spirit that sets us apart. What that means is we all believe deeply in what we do & why we do it but we also bring an attitude and young-minded drive, energy and passion to our work which makes things happen.

Teenage Cancer Trust has been a hugely successful organisation for many years. We’re driven by what young people with cancer need and are the UK’s leading charity dedicated solely to the treatment, care and support of 13-25-year olds with cancer.  We now lead the world in pioneering and developing the specialism of teenage and young adult cancer care & support. 

What’s clear is that we have significant opportunities to further expand and deepen our impact - but that our challenge over the coming years will be to increase our impact when income is hard to raise and the world is changing – and changing fast. 

Now, we’re not daunted by that, far from it. Our Fundraising directorate is central to ensuring that Teenage Cancer Trust has the committed and growing supporter base – and sustainable income – we need so that we can play our part in making sure that we and the NHS can deliver for young people with cancer across the UK.

We are looking for a motivated and experienced Supporter Retention Executive to work as part of a new business-critical Individual Giving team at Teenage Cancer Trust.  You will be responsible for the successful development and delivery of direct marketing led supporter development campaigns across a range of audiences, including regular givers, cash donors, lottery players, payroll givers, and in celebration supporters. You will be developing communications/ products/ offers that will engage current supporters, increase retention and repeat giving, and maximise lifetime value, and test these via a variety of channels such as post, telephone, SMS and digital.

You will be an experienced project manager with a breath of knowledge of direct marketing retention techniques, and experience working across a number of different channels. This is a great opportunity to help establish, develop and deliver a first-class Individual Giving function.

If this sounds like you, we would love to hear from you.

How to apply 
Please click the ‘apply now’ button below. You will need to upload your CV and Supporting Statement which explains how you think you meet the essential criteria listed in the person specification.

 
Closing date: 13 January 2020
First interview: Week commencing 20 January 2020
Second interview: Week commencing 29 January 2020

Supporter Care Administrator
London, EC2A
£20,286 – £24,344 per annum

The National Deaf Children’s Society is the leading charity dedicated to creating a world without barriers for deaf children and young people. We are almost wholly reliant on income received from supporters and donors to the charity. Looking after these supporters is crucial.

Working in the Fundraising and Communications department, the Supporter Care Administrator will be responsible for dealing with enquiries from the charity’s supporters and members of the public, delivering excellent supporter care to all. This involves working with internal colleagues and external fundraising agencies to manage supporter care processes effectively including all areas of administration.

In addition, the Supporter Care Administrator will ensure that processes are in place so that supporters’ donations are added to the organisational database, banked and thanked in a timely and accurate manner, and that complaints are dealt with appropriately. The post involves significant database work so close attention to detail and accuracy is important.

You will have experience of working in a fast-paced customer care environment, ideally within a charity, be an effective communicator and a confident user of Excel and Word. Previous database experience would be preferable.

To apply for this role, you will have to complete an online application and specify how you meet the person specification criteria, as outlined in the job description. To do this, we suggest that you download the job description prior to starting your application (this can be found at the start of the application process).

Currently, the application process works best on desktop / laptop devices.

The closing date for applications is on Wednesday 8 January 2020 at 23.59.

We expect interviews to be held in London on Monday 20 and Tuesday 21 January 2020.

A disclosure check will be sought in relation to the successful applicant for this post. This will be shared with Human Resources and may also be shared with the Safeguarding Manager and the relevant management team. All applicants must also complete a self-disclosure form.

We strive to provide an accessible recruitment process. If a disability or long-term condition makes it difficult for you to complete our application form, please contact us to discuss alternative formats. If you require reasonable adjustments for taking part in the interview, please indicate this in response to the corresponding question in the application form.
Additional information about the support we offer is on our jobs page.

We are a Disability Confident Employer and committed to offering interviews to candidates who request to be considered under the disability confident scheme and meet the minimum requirements of the person specification.

The National Deaf Children’s Society is committed to safeguarding the welfare of children and young adults and expects staff and volunteers to share that commitment.

We are also committed to promoting work-life balance amongst our staff.

To apply for the role of Supporter Care Administrator, please apply via the button shown. 

This job is being posted by Webrecruit on behalf of National Deaf Children's Society. The services advertised by Webrecruit are those of an Employment Agency. 

Other organisations may call this role Customer Care Administrator, Customer Service Executive, Customer Services Representative, Supporter Care Co-ordinator, Customer Experience Rep, Customer Support Administrator, Customer Service Administrator.

Every three minutes, someone in the UK is diagnosed with dementia, and it is now the leading cause of death. There are currently over 850,000 people living with dementia in the UK, and this is expected to increase to 1.1 million by 2025, and 2 million by 2050.

Dementia UK helps families cope by giving them a lifeline to living more positively day-to-day through the unique, specialist one-to-one support of our specialist Admiral Nurses. When things get challenging or difficult, our nurses work alongside people with dementia and their families, giving them the expert guid­ance and practical solutions that they need, which can be hard to find elsewhere. Dementia UK Admiral Nurses help people to live more positively with dementia in the present, and to face the challenges of tomorrow with more confidence and less fear.

Our aim is to ensure that there is an Admiral Nurse available for every family that needs one.

About the Supporter Care Officer Role

Dementia UK has experienced exciting and unprecedented growth over the past four years, more than doubling income to £6.9 million.

We have seen significant growth in income and have ambitious plans to maintain this growth; so we can significantly increase the number of Admiral Nurses, and the specialist support they provide. 

This role will involve working as a key member of a busy Supporter Care team, helping to maintain and drive fundraising growth across a number of income streams. You will achieve this by ensuring the best possible supporter experience for all of our donors, and by proactively improving processes and ways of working.

ABOUT US

We are an international development organisation putting ingenious ideas to work so people in poverty can change their world.

We help people find solutions to some of the world’s toughest problems. Challenges made worse by catastrophic climate change and persistent gender inequality. We work with communities to develop ingenious, lasting and locally owned solutions for agriculture, water and waste management, climate resilience and clean energy. And we share what works with others, so answers that start small can grow big.

We’re a global change-making group. The group consists of a UK registered charity with community projects in Africa, Asia and Latin America, an independent development publishing company and a technical consulting service. We combine these specialisms to multiply our impact and help shape a world that works better for everyone.

OUR AIMS

We help people find solutions to some of the world’s toughest problems, made worse by catastrophic climate change and persistent gender inequality. Our aims are to:

 Make agriculture work better for smallholder farmers, many of them women, so they can adapt to climate change and achieve a good standard of living

 Help more people harness the transformational effects of clean affordable energy and reduce avoidable deaths caused by smoke from indoor stoves and fires.

 Make cities in poorer countries cleaner, healthier places to live and work.

 Build disaster resilience into the lives of people threatened by hazards – reducing the risk of hazards and minimising their impact on lives and livelihoods.

HOW WE WORK

We work on holistic solutions that change systems and have a framework to help us achieve our aims:

 Analyse the root causes of a poverty and vulnerability

 Define the change at scale we need to make

 Develop activities along three complementary paths: Demonstrate, Learn and Inspire.

- Demonstrate that our solutions are sustainable in the real world

- Learn by capturing evidence and adapting our approach

You will work directly with key suppliers and creative agencies, liaising to co-ordinate the successful execution of campaign activities

JOB FUNCTIONS AND ACCOUNTABILITIES

 Contribute to the 3 year strategic plan for donor development to maintain and develop engagement of existing supporters, through direct marketing activities, committed giving and stewardship, contributing to organisational planning process

 Support the implementation and delivery of a strong appeal programme and stewardship for both cash and committed giving

 Support the delivery of all activities to brief, time and budget. Ensuring value for money and compliance with Practical Action’s fundraising policies, data protection legislation and other codes of practice

 Contribute to the ongoing development and improvement of campaign management processes and procedures through efficient execution, ensuring ongoing evaluation and learning

 Deliver briefing and scheduling information to the Communications Team to ensure timely delivery of appropriate content and copy for campaigns, participating in collective planning

 Responsible for undertaking project research to support the delivery of activities

 Undertake occasional overseas trips to collect content if required

 Manage the electronic and physical storage of campaign materials

 Track and monitor campaign results through daily reports and produce results analysis for all channels ensuring value for money

 Contribute to the monitoring of the supporter development (income and expenditure) budgets.

 Ensure the Supporter Services Unit are well briefed, have samples and are provide with thank you letters in advance of activities going live

 Coordinate the delivery of activity and internal campaign briefs, print management and procurement, database selection briefs and schedule management, ensuring that all stakeholders are well briefed

 Coordinate the day to day relationships with suppliers and agencies, including responsibility for collating, synthesizing and sharing feedback on materials and activities

 Support the delivery of monitoring and evaluation of stewardship activities and supporter journeys to retain and motivate supporters

 Present and feedback on our work, our activities and results to a range of audiences internally and externally

 Keep abreast of individual giving development activities amongst competitors and the wider charity sector maintaining an awareness of commercial and sector trends and legislation that relate to Practical Action and its ability to grow its fundraising

 Ensure Practical Action follows and champions best practice relating to fundraising standards and our approach to supporter care. Share and promote best practice, priorities and outcomes

 Maintain compliance with organisational policies and attend mandatory training

 Undertake any tasks reasonably requested by the Organisation

PERSON PROFILE

To be successful in the role, the ideal candidate will be able to demonstrate:

Knowledge and Qualifications

 A level or equivalent qualification

 Knowledge of scheduling and project management

 Knowledge and experience of direct marketing techniques and practice for fundraising

 Working knowledge of GDPR and data protection and fundraising regulations and compliance

 Knowledge and understanding of industry wide good practice and developments in fundraising; awareness of trends and opportunities in the sector

 Proficient use of business IT systems, including Word, Excel and PowerPoint and the use of CRM databases preferably the Raisers Edge.

Skills and Experience

 Excellent organizational and time management skills, with proven experience in the ability to plan, prioritise, handle multiple tasks and meet deadlines in a busy environment

 Direct marketer at least 2 years’ experience working in a supporter development environment

 Good understanding of print production processes, media buying including briefing of suppliers

 Solid skills evaluating copy, succinctly synthesizing and collating feedback from multiple stakeholders

 Strong written and verbal communication skills; copy writing and proof reading, strong attention to detail and the ability to present internally and externally

 Experience of working with and building strong relationships with creative agencies, professional fundraising organisations, consultants and suppliers

 Good understanding and knowledge of donor audiences and segmentation

 Good analytical and research skills

 Team member who can easily work as part of a cross functioning team to deliver shared goals

 Presenting to a range of audiences internally and externally

 Experience and interest in international development and an ability to convey this to our supporters in a passionate way is desirable.

Please apply direct through our website.

Additional information

We treat all applications for employment on their merits and do not take into consideration any factors that are not relevant to the job such as disability, race, age, religion, gender, gender reassignment or sexual orientation.

Practical Action are committed to safeguarding and protecting children and vulnerable adults and as such candidates will be subject to pre-employment checks.

Please note that should we recruit a suitable candidate before the closing date, we will close applications earlier than the specified date.

The successful applicant must have the pre-existing right to both live and work in the UK.

Closing date for applications: Friday 20th December 2019

Interviews to be held on Friday 10th January 2020

Victim Support is looking for a Victim Focus Business Support Administrator based in Cardiff

Victim Support (VS) is an independent charity for people affected by crime in England and Wales. We work towards a world where people affected by crime or traumatic events get the support they need and respect they deserve.

South Wales Victim Focus serves diverse communities, many of whom experience a range of barriers that may impact on their ability to cope and recover from what they have experienced. These can include financial distress; social isolation; reduced mobility; mental and physical health issues; substance use and lack of opportunity. South Wales Victim Focus aims to identify what matters to service users and empower them to take control of their journey. The nature of service required will vary depending on individual circumstances and will range from short term intervention to deal with specific issues to more regular on-going interventions addressing a range of needs and/or supporting individuals through a lengthy criminal justice process.

The purpose of this role is to provide administrative support to the South Wales Victim Focus Service. The post holder will work within a team of staff and volunteers, with the main functions of their role to manage the day to day administration of the service and to ensure up to date and accurate recording of all information. Assistance with the volunteering recruitment as well as marketing and advertising the service across South Wales.

The ideal candidate will have a can do attitude and be ready to use their initiative to support a busy and evolving service in their vision to help victims cope and recover from their experiences.

This role is fixed term for 12 months

Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans, and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.

Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are marked in the person specification as (s). In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.

If the vacancy has not specified the essential criteria for shortlisting, please use this section to express how your experience and skills are relevant for the role. If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required

Victim Support takes pride in being a diverse organisation, enriched by the participation of all individuals and communities. Diversity matters and we value it.

Supporter Care Manager
Hours: 21 per week
Salary: £26,000 per annum, pro rata
Contract: Permanent
Based: Cambridge

Arthur Rank Hospice Charity has an outstanding reputation for excellence in palliative and end of life care. We support people in Cambridgeshire, who are living with life-limiting illnesses and advance conditions. Our positive and practical services deliver care, counselling and education, helping patients to live well and their families to live on.

Our excellent staff survey results in 2018 helped us to achieve gold accreditation in the Best Employers (Eastern region) and in February 2019 we announced that our Cambridge Hospice has joined the success of our Alan Hudson Day Treatment Centre in achieving an ‘Outstanding’ CQC rating.

The Hospice’s Team has a tight knit and supportive culture, it is a culture of hard work, efficiency and ‘going the extra mile’ and we are currently looking for a Supporter Care Manager to join this team.

This is a very exciting role in which you will have direct accountability for the management of our Fundraising Database ‘Donorflex’. It is a hands-on role where you provide strategic reporting and insight to the function. You will line manage, support and develop Supporter Care Officer, run regular audits and, when appropriate, train/retrain colleagues ensuring users are utilising the system effectively.

The postholder will also be responsible for the maintenance and development of the database, to ensure it meets the requirements of the Fundraising and Communications Team and all applicable regulations.

The successful candidate will be educated to A Level standard or above, have excellent IT experience with good working knowledge of Excel or similar database products, experience of data capture of Gift Aid, supporter preferences and suppressions, experience of implementing and managing projects, be numerate and pro-active, have professional approach and excellent attention to detail.

Please note, that you will need to be a driver with access to vehicle for work purposes (mileage will be paid).

At Arthur Rank Hospice we value our staff and offer a range of benefits: Personal Pension Plan (with ability to retain membership of NHS Pension Scheme subject to qualifying criteria), Employee Assistance Programme, Cycle to Work Scheme, Study leave, Lease cars (eligibility criteria applies), generous holiday entitlement, Staff Survey and staff Forum, access to Occupational Health Services, flexible working, ongoing training, Payroll Giving option, Group Life Assurance, Long Service Awards and staff discounts to our in-house Bistro and Salon HD.

Closing Date: 22nd December 2019
Interviews: 6th or 8th January 2020

TO APPLY AND FOR MORE INFORMATION:

If you would like to find out more about this position, please click the button to be directed to our website where you can complete your application for this position.

Unfortunately, only short-listed applicants will be contacted. Candidates with a disability that meet the minimum criteria will be guaranteed an interview. 

Arthur Rank Hospice is committed to inclusivity, respect, fairness, engagement and equality of opportunity for our patients and their families, our staff and trustees, our volunteers and our supporters. We value the strength that comes with difference and the positive contribution that diversity brings to our community.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all staff and volunteers to share this commitment.

No agencies please. 

This is a great opportunity to play a key role as part of a busy supporter contact team for an inspiring animal welfare charity.

The Charity
An international animal welfare charity.

The Role
To respond to donor and potential donor enquiries through multiple channels with the aim of encouraging supporters to retain or increase their support the charity.
To keep informed and up to date about all relevant issues relating to supporter care for example changes to legislation relating to charitable giving such as gift aid, data protection and the fundraising code of practice.
To undertake supporter administration tasks as required, including thanking, amending records, setting up direct debits and gift aid and when needed provide support to the donation and fulfilment function.
To undertake proactive communications to supporters and or organisations to support in the marketing and stewardship of community fundraising activities.
To steward community fundraisiers taking part in DIY events, supporting them at every stage following agreed processes and time frames and to achieve agreed conversion rates from enquiry to register.

The Candidate
Experience of working in a fundraising customer service environment, delivering stewardship activities, asking people for money and understanding the importance of delivering excellent customer care.
IT literate, across all standard office software with the experience of using databases and data collection.
Excellent call handling skills and the ability to respectfully, honestly and transparently adjust communication to audience recognising the importance of diversity.
Excellent interpersonal and communication skills both written and oral. Able to take responsibility for own communication style and understanding different viewpoints.

IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.