Supporter services officer jobs

Key details
Job Title:               Supporter Connection and Engagement Officer
Location:               Sheffield, up to 40% home working across the month
Salary:                    £26,582 per annum
Hours:                    37.5 hours per week (full time)
Contract:               18 month fixed-term contract, with opportunity for a permanent role upon completion.
Line Manager:      Fundraising Operations Manager
Department:         Engagement Team (Fundraising)
Pension:                 Auto-enrolment scheme with 5% employer contributions
Annual Leave:       25 days (excluding Bank Holidays)
Probation:              Six months
Notice Period:       Four weeks (after probation)
DBS:                        Not required

Occupational Requirement: This role has an occupational requirement for the post holder to be a committed Christian, in line with the Equality Act 2010.

What is the role of Supporter Connection and Engagement Officer?
The Supporter Connection and Engagement Officer plays a key role in building and strengthening relationships with our supporters, this can include churches, church leaders, key volunteers and individual. You’ll engage with people personally – primarily through phone and email – to inspire generosity, communicate impact, and ensure every supporter feels valued and connected to Church Army’s mission.
You’ll also support the smooth running of our supporter systems, helping ensure that data is accurate and that every interaction leads to meaningful follow-up. This is a varied role where you’ll balance communication, administration, and creativity – while developing skills that will serve you throughout your career.

Who this role might suit
We’re more interested in your potential than a perfect CV. This role could be a great fit if you:
• Enjoy talking to people and building relationships
• Are motivated by purpose and want your work to make a difference
• Are willing to learn and develop new skills
• Feel comfortable talking about your Christian faith in a natural and authentic way
• Can stay positive and resilient, even when conversations are challenging
You might have gained relevant skills through part-time work, volunteering, university, church involvement, or other life experiences.

Application Deadline:  Monday 22nd June 2026

Interview Date:               Wednesday 15th July 2026

Next Steps:

For more information on the role, you can find the job description and our Faith Based Application Form from our website. 

PLEASE NOTE, WE DO NOT ACCEPT CVs

We are looking for a confident and driven marketer who is eager to join a hard-working and ambitious Individual Giving team. As the fastest growing medical research charity in the UK, we're proud that the Individual Giving team is continuing to produce highly successful campaigns, driving income and acquiring the most engaged new supporters.

Working with different teams across the charity, you'll be planning, managing and delivering direct marketing campaigns across a range of media including digital and print. You'll also work with external agencies on our campaigns. Activities in the acquisition portfolio are diverse; from developing the donor's online user journey to delivering motivational training to fundraisers across the country, your campaigns will drive income and attract new, engaged supporters to the charity.

As well as running the day-to-day campaign activity, the post holder will be responsible for compiling regular reports, across a range of financial and non-financial KPls. Alongside this, they will ensure compliance and adherence to the most recent regulations and codes of practice is top of the agenda.

The successful candidate will have a desire to learn and develop, as well as the confidence to whole-heartedly launch themselves into an energetic team with ambitious goals.

You'll be part of a team that works across a multitude of channels; speaking to range of audiences with one theme in common - compelling people to support our work and bring about life-changing dementia treatments.

Key Responsibilities:

Campaign Management

· Plan, manage and deliver successful campaigns across a range of channels including digital and print.

· Successful management of agencies and suppliers; ensuring relationships are effective and productive.

· Ensure compliance and adherence to regulation and codes of practice is considered in all campaign activities.

· Work closely with Data and Digital teams to ensure effective processes are worked to and full campaign evaluation is possible.

· Donation page monitoring, reporting and development, to include looking at ways in which to improve the donor's online user journey.

· Continuous improvement through test and learn principles across all activities.

· Integration of campaigns across the charity to drive maximum value.

· Development of compelling communications and materials to support all activities

Planning and Budgeting

· KPI tracking, trend analysis and interrogation of results at all levels.

· Live programme optimisation to ensure targets are met.

· Input to annual planning and development of individual giving campaigns.

· Assist Supporter Acquisition Manager with compilation of detailed income and expenditure campaign budgets.

· Work with Supporter Acquisition Manager in developing the Acquisition programme and strategy.

· Input to monthly forecasting and regular reporting across a range of financial and non-financial KPl's.

Finance and Reporting

· Ensure daily campaign tracking and reporting.

· Routine end of campaign reviews and analysis.

· Ongoing reporting on long-term success measures such as attrition and ROI.

· Invoice reconciliation and processing for timely payment.

· Non-financial KPI trend reporting - such as opt-in rates and quality scoring.

Knowledge, skills and experience needed:

· Reporting and ability to understand complex data sets.

· Understanding of compliance and best practice in fundraising and direct marketing.

· Campaign management.

· Briefing and working with external suppliers.

· Direct marketing across a range of media and routes to market.

· Copy writing and proof reading.

· Digital campaign/ web page management.

· Budget management.

· Good organisational skills and the ability to prioritise workload.

· Focus on results and continuous improvement.

· Excellent attention to detail.

· Excellent written and verbal communication skills and the confidence to communicate with people of all levels.

· Agency management skills.

· Use of CRM or database systems.

· Strong team player and self-motivator.

· Flexibility to work some unsocial hours and willingness to travel independently.

Additional Information:

Ways of working:

As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.

Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the office for various meetings/events.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. 

Salary: Circa £30,000 per annum, plus benefits.

Please download the Vacancy Pack on our website for more information.

The closing date for applications is the 25th May 2026, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential.  We actively encourage applications from people of all backgrounds and cultures, particularly from those in the global majority, those with disabilities, men and those from the LGBTQIA+ community. Any offer of employment is however subject to you having the right to work in the UK.

As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. Should you require any adjustments at either the application or interview stage, please contact us via our website. 

How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.

About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure.  Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope. 

At Endometriosis UK, we are passionate about driving political change for the 1 in 10 women and those assigned female at birth living with endometriosis in the UK. This role will play an instrumental role in supporting the campaigns and policy function within the wider Communications Team.

This will be a busy, varied and important role working closely with the Policy and Campaigns Manager and Head of Campaigns and Communications to provide administration and wider support for the charity’s growing policy and campaigns function. This will include contributing to the production of government consultation responses, writing letters to politicians, producing background briefings ahead of parliamentary meetings and taking responsibility for political monitoring and informing the team of any engagement opportunities. A key part of the role will also be providing administration support for the policy function of the charity and the Head of Communications and Campaigns, including administrative support for the All-Party-Parliamentary Group on Endometriosis which Endometriosis UK provides secretariat support for. Tasks will include writing minutes, helping produce briefing papers, and booking events and meeting rooms.

You will also be the first point of call for our campaign supporters and will be aiding our supporters to take campaign actions through the drafting and creation of e-actions using Engaging Networks. You will be an exciting opportunity to help build our campaigning work and work towards the goals of our new 2025 organisational strategy.

Closing date for applications is Monday 25th May at 5pm. Interview date will be Tuesday 2nd June 2026 at our offices in London Bridge.

Please note that for capacity reasons, we are only able to get back to successful candidates on the status of their application.

Do you have fundraising experience and a passion for project management? Do you want to play a key role in helping supporters feel valued while enabling sustainable growth in individual giving? Join BMS World Mission as our Fundraising Officer.

As the Fundraising Officer, you’ll be part of the Individual Giving team delivering inspiring fundraising activity. From project managing quarterly direct mail appeals to shaping compelling supporter journeys, your work will help people engage generously with BMS’ mission. You’ll collaborate closely with communications colleagues to produce impactful fundraising materials, plan supporter events, and ensure excellent, personalised thanking that reflects our commitment to outstanding supporter care.

You’ll monitor performance, learn from data, and apply insights to continually improve our approach. If you enjoy juggling projects, working collaboratively, and combining creativity with analysis this role is ideal for you.

We’re looking for someone with project management experience, strong communication skills and a genuine passion for fundraising. You’ll be aligned with BMS’ Christian vision and values, committed to high standards, and motivated to keep learning and growing.

If you want your work to make a real difference - both to supporters and to communities around the world - we’d love to hear from you.

Key Information

Location: Didcot/hybrid

Hours: 35 hours per week/full time

Employment type: Permanent

Salary: £33,477 per annum

Closing date: 9am on Monday 1 June 2026

Interview date: Tuesday 9 June 2026

Q&A time: Thursday 21 May 12.30 – 13.30

The successful applicant will be a committed Christian. The nature of this role means that this is a specific occupational requirement.

JOB TITLE: Community Support Worker

RESPONSIBLE TO:  Community and Families Manager

HOURS OF WORK: Part-time 28hours (evening and weekend work will be required)

LOCATION: Hybrid – in person community delivery across Scotland, with requirements to attend office base in Edinburgh and home working possible. (Car driver with access to own transport desirable)

DURATION: Fixed term 24 months (with potential for extension, funding allowing)

SALARY / GRADE:Grade 3 / £24479 per annum fte – pro-rata

KEY WORKING RELATIONSHIPS

• Community and Families Manager

• Head of Community Services and communities team

• Adoption UK Scotland and Kinship service colleagues 

• The Adoption and Kinship Community in Scotland 

• Local Authorities and external commissioners 

PURPOSE OF THE ROLE

• To support the community work of Adoption UK Scotland community support services, to plan and deliver community events, provide professionals, parents/carers, children, and young people access to information, resources, and services and to engage with families in their local communities. 

• To offer a front-line service, primarily to adoptive and kinship families, and care experienced individuals and young people, by supporting delivery and administration for activities and events, including regular support groups delivery, youth and teens/young adults, and family events. Support of events across Scotland based on resources and availability.

• Support planning, organisation of, and attendance at, in person and online events through funded projects and services to bring together adopted and care-experienced individuals and young people and adoptive and kinship families, enable peer support, build a sense of community and promote an active and supportive Community Network. 

• To respond to enquiries received via the Information and Support Service and relevant email inboxes with relevant information and/or signposting.

• To be part of the wider communities within Adoption UK Scotland, working across teams and services. 

• Work collaboratively with colleagues across all services areas of Adoption UK 

MAIN DUTIES AND RESPONSIBILITIES

• Working alongside service leads within the communities team, and with the wider Adoption UK Scotland team members to plan and deliver specific events and activities for adoptive and kinship community members, and care experienced children and young people via our E Project youth service for children, teens and young adults.

• Provide administrative coordination for community event provision, including collating event materials, gathering feedback and evaluations for reporting purposes, supporting delivery of events, maintaining records using existing required systems, and responding to enquiries via our Information and Support line and relevant email inboxes.

• Working alongside Communications colleagues and across teams to ensure promotion of events to relevant target groups 

• Attending events to promote the wider work of AUK Scotland at conferences or support groups

• To hold responsibility for administrative requirements relating to community events, including setting up booking pages, sharing information via newsletters and social media, and recording service delivery interactions, using existing Adoption UK systems and processes

• To work with colleagues in the Foundations for Families kinship support service to support delivery and coordinate activities between services where appropriate.

• To report to line manager and directors in Adoption UK Scotland relating to service delivery, including contributing to monitoring and reporting on activities. 

• To work alongside Adoption UK colleagues to develop and improve resources and services for our communities.

Criteria

EXPERIENCE, EDUCATION, QUALIFICATIONS & KNOWLEDGE

• Demonstrable knowledge and understanding of the issues and challenges faced by care experienced families. (Essential)
• Experience of engagement and direct work with families and/or young people (Essential)
• Experience of facilitation of in person and online groups (or commitment to learn) and commitment to digital safeguarding (Essential)
• Relevant degree or qualification (e.g. community work, social sciences) or equivalent experience (Desirable)

Skills and abilities

• Report writing and record keeping (Essential)
• Excellent communication skills, both written and verbal (Essential)
• Ability to build and maintain relationships (Essential)
• The ability to use Microsoft Office (Word, Excel, Outlook) (Essential)

Accountability

• Liaise with colleagues to share updates and information
• Report to supervisor and relevant managers and external commissioners on activities

Behaviours

• Takes pride in Adoption UK and promotes its values and mission in all interactions with external stakeholders.
• Demonstrates commitment to equality, diversity and inclusion in all aspects of role at all times.
• Follows all policies and procedures relating to risk assessments, safeguarding and youth service delivery
• Contributes to an open and honest culture
• Encourages challenge and creativity, transparency and consistency.
• Leads by example.
• Offers outstanding service to members.
• Promotes cross functional team working, sharing skills and knowledge
• Communicates clearly, seeking clarity when unclear and valuing the opinion of others.
• Valuing the opinion of other. Treating colleagues and other stakeholders with respect.
• Takes pride in own development, committed to achieving high standards and agreed objectives

Director of Isle of Man Services & Quality, Performance and Safeguarding
Service: Isle of Man Services & Quality, Performance and Safeguarding

Salary: £85,000 - £95,000 FTE per annum* Additionally £480 FTE per annum home-based working allowance

Location: Homebased with a requirement to be present on the Isle of Man for at least three days/30 hours a week, including regular travel to our London Head Office.

Contract & Hours: Permanent, 37 hours per week. We offer flexible working arrangements.

Family Action & the Role’s Impact:
Family Action supports people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities. We see first-hand the power of family to shape lives, for better or worse, so we speak up for the importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.

Are you an innovative, inspirational leader, who is solution focused and passionate about making a difference? Do you have the energy and focus to lead an extraordinary combination of services for children and families across the Isle of Man and take organisational responsibility for quality, performance and safeguarding?

Do you have a proven track record of delivering safe, excellent, inclusive services and cultivating quality and diversity? Are you hungry to show how you can drive system change? Are you looking for a diverse, ambitious and fast paced organisation where you can be part of the Executive leadership team – if so, you have found it.

About the Role:
The Director’s primary function is to provide strategic, operational and professional leadership across Family Action’s services on the Isle of Man (children’s residential homes, secure accommodation, short-stay homes, wraparound and edge of care services, semi independent accommodation, aftercare services, family support and Family Time) - ensuring consistently high-quality, safe, trauma informed practice and provision that meets statutory requirements and best practice standards.

The Director will be the organisational lead for quality assurance, performance and safeguarding, responsible for designing, implementing and assuring robust governance, oversight, and continuous improvement frameworks. They will collaborate closely with Manx Care, Commissioners, partners, multi agency safeguarding arrangements, and internal teams to deliver exceptional outcomes for looked after children, care leavers and families - modelling the organisation’s values; people focus, can do, excellence and mutual respect.

Main Responsibilities:
• Provide executive leadership for Residential, Wraparound, Edge of Care, Leaving and Aftercare services, Family Support and Family Time on the Isle of Man ensuring alignment with organisational strategy and contract specifications.
• Develop high-quality, trauma informed, therapeutic approaches across all services, ensuring models reflect emerging research, innovation, and best practice.
• Serve as the strategic lead for safeguarding, ensuring compliance with organisational safeguarding procedures and statutory requirements.
• Establish, monitor and report on Quality Assurance frameworks, including audits, inspections, risk management, incident reporting, and service performance.
• Ensure all residential services, including secure accommodation, operate in accordance with the Children and Young Persons Act and relevant inspection and regulatory frameworks.
• Advise senior leaders and governors/trustees on matters relating to Residential, Wraparound, Edge of Care, Leaving and Aftercare, Family Support and Family Time provision on the Isle of Man and quality assurance, performance and safeguarding across Family Action.
• Direct line management of two Deputy Directors and overseeing budgets to ensure efficient, cost-effective service delivery. Championing the sharing of learning, the development of staff and volunteers and best practice across services to support continuous improvement and innovation.
• Strategic and accountable leadership, leading the Directorate by motivating and galvanizing the team to achieve the highest quality services maximising outcomes for the children and families we support.
• Be part of the Executive Group of Directors and the Chief Executive, influencing organisational development and decision-making, resource allocation and future strategy.

Main Requirements (for details check the job description and person specification):
• Passionate about social justice, improving life chances and supporting children, young people and adults on the Isle of Man.
• Passionate about leading quality, performance and safeguarding across an entire organisation, and being part of a high-performing executive team leading an exciting and fast-paced charity.
• Extensive senior leadership experience in children’s social care with significant leadership experience in regulated environments.
• Proven responsibility for safeguarding, statutory compliance, quality assurance and regulatory engagement. And who has
• Proven experience working with vulnerable children, young people, and complex families, including trauma-informed practice.
• Highly robust, able to prioritise multiple workflows and issues and a fantastic and inclusive leader that can inspire their Directorate, peers and other senior leaders across Family Action.
• Present on the Isle of Man for a minimum of three days/30 hours a week and to attend Executive Group meetings in London once a month.
• Appointments are subject to satisfactory Safer Recruitment checks and Family Action receiving a satisfactory disclosure from the Disclosure and Barring Service – Enhanced and children’s barred list.

Benefits:
- an annual paid leave entitlement of 30 working days plus bank holidays
- up to 6% matched-pension contributions
- flexible working arrangements with the right to make flexible working requests from day one of employment
- enhanced paid sick leave and paid family leave provisions
- eye care, winter flu jabs vouchers and cycle to work scheme
- professional development with ongoing quality training and career development opportunities

Closing date - Thursday 21st May at 23:59.

Interviews and assessment - week commencing 1st or 8th June via Microsoft Teams.

If you would like to discuss the selection process or the potential for flexible working, please see email address provided on the Family Action job advert for David Holmes.

Our commitment to Equality, Diversity & Inclusion:
We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates because we are committed to increasing the representation of these groups at Family Action. We also encourage applications from candidates with lived experience of the people we serve. We know that greater diversity will lead to even greater results for families and children and we strive for our workforce to be truly representative of the diverse communities we support.

We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and also, we will make reasonable adjustments on the job where required. All candidates with a disability are welcome to apply under the Disability Confident Scheme and request priority consideration for an interview, provided they meet the essential criteria for the role.

To help remove financial barriers, we will reimburse reasonable travel costs if you attend an interview in person.

*Salaries are typically not offered at the top of the range and will be based on the level of skill and expertise of the successful candidate and internal equity.

As the Hospice develops our community engagement and supporter base, we are looking for an ambitious Supporter Development Manager to help build sustainable income and partnership relationships to support the Hospice into the future.

This is a key role within the Income Generation team.  You will take ownership of a defined geographical area across South Warwickshire and become the Hospice’s visible ambassador, focused on building sustainable support pipelines across communities, businesses and individuals.  You will work closely with colleagues across the Income Generation team, including retail, to support events, campaigns and supporter engagement to maximise opportunities and build joined-up supporter journeys.

You will be a confident relationship-builder, with experience of developing fundraising or partnership opportunities across local communities.  Your work will help ensure that more families across South Warwickshire can access compassionate hospice care when they need it most.

The Shakespeare Hospice provides compassionate care and support to people across South Warwickshire facing life-limiting illness.  Every year, our services support hundreds of people through diagnosis, treatment, survivorship and bereavement. 

In the decade to 2030 we aim for 30% of Suffolk to be connected and well looked after for nature, and for 1 in 4 people in Suffolk to be actively helping to make that happen. This role helps build the supporter power to get us there by delivering an excellent membership experience & ensuring our members feel valued, informed and connected to the work of Suffolk Wildlife Trust.

As a Supporter Development Assistant, you will take responsibility for the efficient day-to-day administration of the Trust’s membership schemes, using the Charity CRM database to maintain accurate contact & financial records in line with GDPR. This includes processing new, renewing and lapsed memberships, handling payments ( Direct Debits, PayPal & Gift Aid) and providing consistently high-quality communication with members through enquiries, welcome packs, renewal reminders and supporter care.

You’ll also support member growth and retention by helping deliver key supporter journey communications, thanking activity and retention projects, and by liaising with external partners such as the membership recruitment agency. Alongside this, you’ll help co-ordinate membership resources such as welcome packs, leaflets and magazine mail-outs (working with the volunteer delivery network), and contribute to continuous improvement in data quality, reporting and processes to strengthen our systems and supporter relationships.

To succeed in this role, you’ll be committed to Suffolk Wildlife Trust’s mission and bring a proactive, ‘can-do’ approach. You’ll have experience in an administrative, office or customer service role, with strong organisation, attention to detail and a methodical approach to maintaining accurate records.

You’ll be confident using Microsoft 365 and databases/systems with an understanding of GDPR and data protection. You’ll communicate professionally and warmly by phone and in writing, handling confidential information and difficult conversations with sensitivity. Willingness to learn Direct Debits, Gift Aid and charity income processes is essential; charity/membership sector experience is desirable.

This is a fixed-term maternity cover position expected to last until May 2027, working 22.5 hours per week on Wednesdays, Thursdays and Fridays each week (9:00am to 5:00pm) based at Brooke House in Ashbocking. We operate flexible homeworking arrangements where colleagues spend more time working together than homeworking. The starting salary is £15,171.00 per annum pro-rata (FTE £25,285.00).

To apply for this opportunity, please submit an application via our website by 9:00am on Wednesday 03 June 2026.

Please note, applications will be shortlisted and interviews arranged as and when applications are submitted. Please note, the closing date may be brought forward.

Annual leave entitlement starts at 33 days per annum (including Bank Holidays), increasing annually to 38 days plus employees receive an extra day off for their birthday. We offer a 9% employer pension contribution with no employee contribution required, free 24-hour Employee Assistance Programme, free life insurance from day one of employment, free access to a private GP and discounts at high street retailers. Staff can also enjoy a 10% discount in our visitor centre cafes, including retail.

We are committed to being an inclusive organisation where everyone is welcome. As a conservation charity, we recognise the value of diversity both in nature and in our staff & volunteers. Suffolk Wildlife Trust is an organisation where everyone feels respected, valued & empowered to contribute, so that together we can deliver our vision, mission & strategic goals for a wilder Suffolk.

Head of Operations

Suzy Lamplugh Trust

Hybrid (40% office-based)
Full-time (35 hours)

Permanent
£46,200
Start: ASAP

Lead and shape services supporting victims of stalking and abuse

The Suzy Lamplugh Trust is seeking a Head of Operations to provide strategic leadership across our services, ensuring they are safe, effective, compliant, and sustainable.

This is a senior leadership role, responsible for overseeing service performance, infrastructure, and delivery at an organisational level. You will play a key role in shaping strategy, driving continuous improvement, and ensuring our services meet the needs of victims and funders alike.

About the role

You will:

• Provide strategic and operational leadership across all services, ensuring high-quality and compliant delivery
• Lead on organisational performance, including KPIs, quality standards, and reporting frameworks
• Oversee contract and grant delivery, ensuring all obligations and compliance requirements are met
• Hold senior relationships with commissioners, funders, and external stakeholders
• Lead service development, mobilisation of new contracts, and organisational change
• Ensure effective systems, infrastructure, and processes are in place to support delivery
• Provide leadership across safeguarding, risk, and organisational compliance
• Work as part of the Senior Management Team to shape and deliver organisational strategy

This role focuses on service infrastructure, performance, and strategic oversight, rather than direct frontline management

About you

You will be an experienced senior leader with a strong track record in operational and strategic service delivery within a safeguarding or related environment.

You will have:

• Significant experience leading multiple frontline services within a safeguarding or VAWG-related sector
• Experience operating at senior leadership level, contributing to organisational strategy
• Strong experience of performance management, KPIs, and quality assurance frameworks
• Experience managing statutory contracts or grant-funded services
• Proven ability to lead organisational change, service mobilisation, or transformation
• Strong understanding of safeguarding, compliance, and information governance
• Experience working with commissioners and senior external stakeholders

Desirable:

• Experience within stalking, domestic abuse, or VAWG services
• Experience in a charity or commissioned service environment
• Experience in organisational restructuring, service redesign, or systems implementation

Why join us

• Lead and shape services that support victims of stalking and abuse
• Join a collaborative and mission-driven senior leadership team
• Play a critical role in organisational strategy, growth and impact

How to apply

Please submit your CV and a supporting statement demonstrating how you meet the essential criteria detailed within the person specification.

Applications will not be considered without a supporting statement

Additional information

• This is a senior leadership role reporting to the CEO

This is a grant funded role, fixed term for two years, with the opportunity for conversion to a permanent role should funding allow.

Main Purpose of the Role:

To provide proactive, emotional, and practical support to families and individuals affected by Duchenne Muscular Dystrophy (DMD) across Scotland. The role will focus on early engagement, wellbeing assessment, community building, and delivery of workshops and events, while ensuring accurate tracking of support outcomes and data.  
 
The successful candidate will also lead on support for young people living with Duchenne during 2 key transition points (primary to secondary school stage and moving into adulthood). They will work closely with the England-based Transitions Coordinator to deliver a joined-up programme of support across the UK. 

Specific Tasks:

1. Proactive Family Support 

• Initiate contact with newly registered families within agreed timeframes (email within 3 working days, call within 7–10 working days) 

• Contact to be made to all registered Action Duchenne members, knows to us in Scotland, to ensure the current support offer is clear  

• Provide ongoing support tailored to individual needs, including emotional wellbeing, physical health, housing, financial security, self-esteem and respect, decision-making, social engagement, quality of life, and access to care 

• Use the Action Duchenne Assessment Form and Action Plan to identify and respond to areas of concern 

2. Transitions Support 

· Lead transition support across all nations, with a focus on Scotland, for children and young people facing key life changes, including: 

· Moving between educational settings such as primary to secondary 

· Transitioning from paediatric to adult health services 

· Changes in mobility and independence (e.g. transitioning to using powerchairs)

· You will lead, but expected to work collaboratively with the England-based Transition Coordinator to ensure consistency and continuity of support across the UK 

· Develop resources, guidance, and workshops to support families through transitions 

3. Wellbeing Tracking and Outcome Measurement 

· Administer wellbeing questionnaires and record scores across key domains (e.g. physical health, emotional wellbeing, financial security) 

· Collaborate with families to co-create action plans and track progress 

· Ensure all data is entered into CRM (E-Tapestry or similar) within the allotted timeframe, i.e. immediately after or during the call. 

4. Community Engagement and Event Delivery 

· Organise and deliver regional meetups (minimum one per quarter) 

· Facilitate support groups (virtual and in-person) for parents, young people, and extended family 

· Support delivery of workshops and events aligned with programme schedule (e.g. music, life skills, employability) 

5. Stakeholder Collaboration 

· Liaise with external organisations including NHS care advisors and clinics, local authorities, counselling services, and other charities 

· Represent Action Duchenne in Scotland and build relationships with local networks 

6. Administration and Reporting 

· Maintain accurate records of all interactions and support provided 

· Contribute to quarterly reporting on activity delivery, capacity utilisation, and family impact 

· Support development of CRM processes and service delivery improvements 

7. Key Performance Indicators (KPIs): 

· New contact acknowledgement email: within 3 working days 

· New contact follow-up call: within 7–10 working days 

· Families contacted per week: 12–15 hours of direct contact 

· Regional meetups: 1 per quarter 

· Support groups delivered: 9–12 per year 

· CRM data entry: within 24 hours of interaction 

· Family outcomes tracked: via wellbeing questionnaire and action plan 

· Transition support delivered: tracked through engagement, resources, and feedback 

NB This is not an exhaustive list, the role holder will be asked to carry out additional tasks as required for the Team’s successful service delivery. Such tasks will always be reasonable and broadly in line with current knowledge levels and skill sets.

Please find below the job specification, including required skills and qualifications.

The Organisation

The National Society for the Prevention of Cruelty to Children (NSPCC) is the UK’s leading children’s charity, driven by a single, unwavering belief: every child deserves to be safe, loved, and free from abuse. Established in 1884 and operating under Royal Charter, the organisation has spent more than 140 years working to prevent cruelty to children and create lasting change in their lives.

Today, that mission has never been more urgent. As the challenges facing children continue to evolve, from the risks of online harm to complex family circumstances, the NSPCC provides vital frontline support while also working to influence the systems that protect children. Each year, it helps make over a million children safer from abuse, with thousands of adults turning to its Helpline and children and young people relying on Childline’s 24/7 counselling when they have nowhere else to turn.

Working across all four nations of the UK and the Channel Islands, the NSPCC combines direct services, education programmes, and national advocacy to drive impact far beyond its immediate reach. Central to its work is a commitment to evidence-led practice, ensuring every action is informed by what works, and that the voices and experiences of children and young people remain at the heart of a safer, more protective society.

The Role

At the heart of NSPCC is its Services Directorate, delivering practical, child-centred support that helps keep children and young people safe. These services translate the organisation’s mission into action through prevention, therapeutic support, and strengthening safeguarding practice.

The Services Director will play a critical role in shaping the NSPCC’s future as a member of the Executive Leadership Team, leading the development and delivery of a national services strategy and overseeing a complex portfolio of services.

Key aspects of the role include:

• Leading high-quality national and local services that improve outcomes for children and young people
• Shaping and delivering the services strategy to support the organisation’s wider ambitions
• Driving integration and impact across NSPCC and Childline services
• Building strong relationships with senior stakeholders, including the Chief Executive, Board, and external partners

The Person

This is an opportunity for a collaborative, values-driven leader to navigate complexity, drive meaningful change, and make a lasting difference to children’s lives at scale. The successful candidate will demonstrate the following:

• Extensive experience and proven track record at Director level of successfully developing and delivering services, including co-production and collaboration with partners, in a complex stakeholder environment that have a measurably positive impact for beneficiaries.
• Highly experienced in child protection with demonstrable knowledge and experience of child safeguarding. A social work qualification will be highly advantageous.
• Proven experience leading and managing teams of functional experts, overseeing significant income and expenditure budgets, and driving operational performance through the setting and monitoring of clear, aligned objectives.
• Experience of designing and delivering transformational change and driving performance management using appropriate quality and management methods and models, to deliver efficient and effective services.
• Demonstrable understanding of the operational context for services including the commissioning and market environment.
• Experience of managing senior stakeholders, both internally and externally, and confidence in dealing with, and influencing, senior employees and volunteer colleagues, and producing and imparting clear and non-technical advice and information.
• Values the different skills and attributes of others, utilising the insight, experience and expertise of colleagues.
• Experience of representing an organisation at the highest level. Clearly articulates a compelling vision, focussing on both what the future might hold and the more immediate stepping stones to realise those outcomes.
• Challenges constructively and evidences a willingness to receive constructive challenge in order to drive our individual and collective efforts forward.

Further Information

For further information about NSPCC, the role responsibilities, and the person we are looking for, please download the Candidate Briefing Pack.

How to Apply

If you are interested in this key role within the NSPCC and feel you have the skills and experience required, please include the following with your application:

• An up to date CV with the details of two referees (we will not contact them without your prior permission).
• A supporting statement which addresses how you meet the criteria for the role as detailed in the Person Specification. Please also discuss your motivations for applying.

Closing date for applications: Monday 1st June 2026
Preliminary interviews with Russam: 12th-16th June 2026
First stage interviews with NSPCC: Week commencing 29th June 2026
Second stage interviews with NSPCC: Week commencing 6th July 2026

Accountable to: CEO

Place of work: The Southmead Project, BS10 6AS

Hours: 4 days per week (30 hours) between 9.00am and 5.00pm

Interview date: Friday 29th May

Salary: £48,000 p/a pro rata 

Contract: 1 year fixed term (covering a maternity leave position)

The Southmead Project is an equal opportunities employer providing free specialist counselling and support for survivors of abuse across Bristol and surrounding areas. Our recruitment is done in line with safer recruitment practices. We welcome people of any race, ethnicity, gender identity, sexual orientation, class, ability, language, religion and cultural background. We value the differences between people and affirm each person as an individual.

We value our team very highly and pride ourselves on being a supportive employer. We provide the following benefits to encourage a supported, well-rounded and enriched practice:

• Paid supervision for 1.5 hours per month, with an external supervisor of that person’s choice

• Line management for 1 hour per month

• Training budget of £500 per year to spend on relevant training of that person’s choice

• Employer pension contribution of 5%

• Generous annual leave allowance and paid sick leave

• Cycle to work scheme

• Optional private counselling for up to 12 sessions per year with an external counsellor of that person’s choice

Therapeutic Management

• To manage and support a staff team, including the Head of Active Recovery, a Counselling Lead, Nexus Counselling Manager, a Family Support Group Facilitator, and administrators.

• To oversee all of the charity’s therapeutic services and ensure that efficient and high-quality services are delivered.

• To be the charity’s Designated Safeguarding Lead to respond effectively and efficiently to safeguarding concerns.

• To ensure staff are sufficiently trained in adult and child safeguarding and that training records are kept up-to-date.

• To oversee the charity’s pre-trial therapy processes and be a point of contact for the police.

• To develop and improve the charity’s therapeutic services, including any expansion of the services.

• To manage therapeutic recruitment, inductions and training.

• To hold monthly staff meetings and service team meetings when needed.

• To oversee the individual and group supervision arrangements and reporting for all staff. 

• To manage and have overall responsibility for the ongoing use of an online Case Management System, ensuring that data is inputted accurately for reporting purposes.

• To support the charity’s quality assurance and development of its services through monitoring  and responding to client feedback and outcomes data.

• To develop the charity’s survivor voice work and ensure that the charity’s services are informed by survivors and their lived experience. 

• To manage any complaints raised by clients. 

Leadership

• To work collaboratively as part of a Leadership Team to make decisions and resolve issues affecting the day-to-day running of the charity and management of its staff team.

• To strategically plan and develop the therapeutic services of the charity.

• To develop relationships with partner agencies and professionals to raise awareness of our therapeutic services and strengthen our work.

• To build and maintain a positive working relationship with the Board of Trustees.

• To attend and contribute to trustee meetings and trustee working group meetings, reporting on the therapeutic services and any clinical matters arising. 

• To assist in promoting the charity by attending all relevant meetings directly connected with your work.

• To undertake any other duties appropriate to the needs of the charity.

Client Work

• To provide one-to-one counselling for survivors of abuse of all genders, both online / by phone and face-to-face, with a caseload of approximately 4 clients. 

• To maintain confidential and accurate counselling notes of all sessions.

• To attend monthly one-to-one clinical supervision with a supervisor approved by the Southmead Project. (Supervision is a requirement of this charity as members of the British Association of Counselling and Psychotherapy).

• To attend monthly one-to-one line management meetings.

• To work to the British Association of Counselling and Psychotherapy ethical guidelines.

• To work within the framework, spirit and ethos of the Southmead Project’s Equal Opportunities Policy, and actively engage in promoting the policy within the charity and in all dealings with clients and other agencies.

• All members of staff, paid and unpaid, are required to undergo the enhanced level of Disclosure and Barring Service check.

Person Specification

ESSENTIAL:

• Diploma in Counselling (British Association of Counselling & Psychotherapy (BACP) accredited course or equivalent); and to have BACP accreditation or be working towards BACP accreditation or equivalent.

• To be a registered member of BACP, UKCP, NCS or equivalent professional body, with over 5 years of supervised counselling experience.

• Significant experience of providing one-to-one counselling for survivors of abuse and carrying out initial assessments and risk assessments.

• Significant knowledge and understanding of the issues affecting this client group and the impact of trauma.

• Significant line management and appraisal experience with the ability to effectively co-ordinate a team. 

• The ability to support staff to foster a positive working environment and deliver a high quality of service.

• Experience of recruiting staff, including inductions and training.

• Experience of managing safeguarding concerns and supporting others to act in accordance with safeguarding policies and in the best interests of the client or those at risk. 

• The ability to work with clients online or by phone.

• Experience of working collaboratively as part of a leadership team and ability to contribute to an organisation’s future development.

• Experience of developing and maintaining working relationships with partner agencies and professionals. 

• Excellent organisational and planning skills.

• Excellent IT skills and experience of using Microsoft Word and Excel, with the ability to confidently use and support others with an online Case Management System. 

• Excellent communication skills, both verbal and written.

• A commitment to identifying ongoing personal development and training needs and to take appropriate action to ensure these needs are met.

• The ability to keep accurate and confidential records of client work.

• Experience of being a client in a formal counselling relationship.

• Experience of and commitment to working with diversity.

• To have the capacity to work flexibly within a small professional team.

• The ability to manage own time and work load effectively.

• The ability to chair meetings

DESIRABLE:

• Training in trauma processing approaches, such as EMDR, Narrative Exposure Therapy (NET),  brainspotting, trauma-focused CBT, and Rewind Technique.

• Experience of working within a community-based organisation.

• Experience of working with people that have used drugs or alcohol to cope with trauma.

• Experience of running therapeutic groups.

• Experience of delivering training. 

We are opening a new detox centre and are looking for Support Workers to provide safe, compassionate, and practical support to individuals undergoing detoxification in a structured, trauma-informed environment.

Key responsibilities:

• Provide day-to-day support to clients during detox, ensuring safety, dignity, and wellbeing
• Recognise and respond to signs of withdrawal, deterioration, or crisis, escalating concerns appropriately in line with protocol
• Act as a keyworker for allocated clients, offering consistent support and engagement
• Carry out regular welfare checks and monitor clients’ physical and emotional presentation
• Support safeguarding practices and report concerns in line with policy
• Assist with drug and alcohol testing in line with training and procedures
• Support safe medication administration in line with policy and competency assessment, and report any side effects or concerns.
• Follow health & safety, infection control, and lone working procedures at all times.
• Work collaboratively with multidisciplinary professionals (e.g. nurses, clinicians, therapists) to ensure safe and effective care.
• Liaise with community services and professionals (e.g. housing, probation, recovery services) to support move-on following detox
• Maintain accurate electronic records and contribute to handovers and team communication
• Support with practical tasks as required, including maintaining clean and safe communal environments

Essential criteria:

• Experience in a support, care, or people-focused role
• Strong verbal and communication skills
• Understanding of safeguarding and willingness to follow safeguarding procedures
• Ability to recognise risk and respond appropriately, including escalation of safeguarding or medical concerns.
• Ability to build professional and supportive relationships with vulnerable individuals
• Willingness to complete mandatory training (e.g. safeguarding, first aid, de-escalation, substance misuse).
• Basic computer literacy and confidence using electronic systems
• Calm, reliable, and compassionate approach, including in challenging situations
• Willingness and ability to work across different shift patterns, including some weekends, as required by the service

Desirable:

• Experience in mental health, substance use, recovery, or related services
• Understanding of trauma-informed approaches
• Experience of key-working or supporting individuals with complex needs
• Knowledge of detox or recovery pathways
• Experience liaising with community or statutory services
• Experience working in a multidisciplinary team

We offer:

• Full training and ongoing development with scope for progression
• Supportive team environment
• Regular supervision and reflective practice
• Opportunity to be part of a new and developing detox service

This role requires working shifts, including evenings, weekends, and potentially nights.

Enhanced DBS required.

We’re Anthony Nolan. We’re here to uncover the answers inside us. Answers for people with blood cancer and blood disorders. Answers that will not only improve lives today but save them tomorrow.

By uniting people and science, we’re growing our world-leading stem cell register, so everyone who needs a transplant, can find their lifesaving match. We’re currently giving four people a day another chance to live.

Driven by patients, backed by stem cell donors, and powered by science, we won’t stop until we’ve unlocked the cures, treatments and transplants that will transform the future for more patients. And together, we can reach the remarkable day where every patient who needs us can not only survive, but thrive.

If you're inspired by this vision, and feel you have the skills and experience we need to help achieve it, we'd love you to join our lifesaving team.

We are looking for a Supporter Care Manager to join our Fundraising team.

Title: Supporter Care Manager

Salary: £39,000 - 42,000 per annum

Contract: Permanent

Hours: 35 per week (standard Anthony Nolan working hours)

Location: Hybrid, with head office in Hampstead, London

We are looking for a Supporter Care Manager to join our Supporter Experience team within the Fundraising division.

This is a key role responsible for leading the day-to-day delivery of supporter care, ensuring a high-quality, responsive and empathetic service across all supporter touchpoints. You will manage a small, dedicated team of Supporter Care Officers, overseeing enquiry handling, income processing and data management, while maintaining strong operational standards and compliance.

As the first point of contact for many of our supporters, the team plays a vital role in shaping supporter perceptions and enabling effective fundraising. You will work closely with colleagues across fundraising, engagement, technology and finance to ensure a seamless supporter experience and support the delivery of campaigns and activities.

You will also use supporter insight and feedback to drive continuous improvement and contribute to wider Supporter Experience initiatives and transformational projects, helping to embed more consistent and supporter-centric ways of working across the organisation.

We are looking for someone who brings:

• Experience managing a customer service or supporter care team

• Strong operational and organisational skills, with attention to detail

• Experience using CRM systems and managing supporter data

• Confidence handling complex enquiries and escalations

• Excellent communication and relationship-building skills

• A proactive approach to improving processes and services

What’s in it for you?

• A competitive salary

• 27 days annual leave, pension scheme, childcare vouchers, access to counselling via a 24-hour Employee Assistance Programme

• A stimulating work environment full of opportunities to learn and develop

• Life Assurance of four times annual salary

• Travel season ticket loan, Cycle to work Scheme

• And more! (further details on our Life at Anthony Nolan page)

Please check out the full job description attached or hyperlinked here on our careers page, and you can read more about what to expect on the Our recruitment process page.

Please note: We encourage you to apply as soon as possible – this advert may close early if we receive a high volume of strong applications. 

Release your remarkable, join our team and give someone another chance to live.

Anthony Nolan is a Disability Confident Committed and Living Wage accredited employer. 

All applicants must be able to demonstrate the right to work in the UK.