Supporter Services Officer Jobs

An opportunity has arisen for an enthusiastic and proactive IT professional to join The Royal College of Radiologists (RCR) as a Service Desk Support Coordinator. 

The successful candidate will be part of a friendly and high performing IT team. As a Service Desk Support Coordinator, you’ll be responsible for providing end-user support, assisting in staffing the IT Service Desk and helping to maintain the College’s IT infrastructure. With your excellent customer service skills, you’ll work closely with a variety of internal and external stakeholders providing to them a high standard of support, to achieve positive customer satisfaction outcomes.

What you’ll do:

• Provide day-to-day hands-on resolution of users ICS problems and issues which affect any aspect of RCR’s information systems.
• Keep service desk tickets updated in ITSM system.
• Carry out preventative maintenance of servers and systems.
• Ensure that resources are deployed as required, such as laptops, docking stations and AV/VC equipment.
• Deliver user training for new and existing IT systems. 

What you’ll need:

• Good customer service skills.
• Good knowledge of all Microsoft Office products.
• Understanding of PC builds, including installation of software packages 
• Effective interpersonal skills 
• Effective communication skills, able to adapt style to different audiences. 
• Self-starter, confident to initiate and progress work 

If this sounds like an exciting opportunity for you then please find out more about the role, the RCR and instructions on how to apply through the candidate pack.

Why join us?

• Make a difference to the lives of Doctors and the specialities they work in every day!
• Hybrid working (40% working week can be done remotely)
• Modern working environment
• Equipment provided to work from home
• Generous annual leave allowance
• Excellent pension scheme
• Interest free season ticket loan and cycle to work scheme
• Employee Assistance Programme

We reserve the right to close this vacancy early if we receive sufficient applications.

At Refugee Action Kingston (RAK) we're dedicated to helping the successful integration of refugees and people seeking asylum into the local community. With over three decades of experience, we provide a comprehensive range of services including welfare support, immigration and legal advice, education, counselling, and career guidance.  

RAK employs 15 staff and currently has nearly 200 volunteers. In 2023/24 more than 2,000 people benefited from our services: 

• 1,171 clients accessed advice and advocacy services, including immigration advice 

• 305 clients attended our ESOL classes 

• 250 children, young people and families benefited from our after-school and family support services 

• 61 people were supported by our counselling team 

What we can offer you 

• Work in a highly respected organisation punching above its weight – providing quality support to over 2,000 individuals and families a year

• A friendly and supportive environment, with an experienced team of professional teachers, counsellors, solicitors and advisers working to quality standards 

• A collaborative approach to meeting fundraising targets, working with our new Fundraiser and our Partnership and Digital Marketing Coordinator 

• Flexible and hybrid working 

• A committed community in south west London that supports RAK through volunteering, sharing information about our work, and donations

• Real potential for growth and a clear and deliverable strategy already in place 

Our values  

• Empathy: we put ourselves in the shoes of those we work with.  

• Enterprise: we're innovative and resourceful in our approach to supporting refugees and people seeking asylum.  

• Empowerment: we strive to empower our clients, helping them achieve their aspirations.  

Role Overview

Location: We have an office in Kingston Upon Thames, greater London. Flexible and hybrid working is offered to all staff. 

Hours: 35 hours per week (including paid half-hour lunch break) 

Salary: £55,000 to £60,000 per annum permanent

Leave: 26 days per annum plus bank holidays 

Responsible to: Chair of trustees 

As the CEO of Refugee Action Kingston, you'll lead our organisation in supporting refugees and people seeking asylum in south west London to lead fulfilled and independent lives. Your responsibilities will include:  

Strategic leadership  

• Developing and implementing annual plans aligned with our strategy, in collaboration with the Board of Trustees, to achieve desired outcomes.  

• Maintaining efficient systems for the charity's operations, ensuring good governance and financial sustainability.  

• Overseeing all aspects of organisational management including finances, resources, services, and communications, in cooperation with trustees.  

 
Governance and organisational management  

• Working closely with trustees to direct and deliver RAK's objectives according to the charity's strategy.  

• Leading and supporting the RAK team to fulfil objectives, emphasising client needs, monitoring outcomes, and integrating learning into operations.  

• Ensuring compliance with governance requirements, supporting board responsibilities, and contributing to trustee meetings and reporting.  

 
Financial management and human resources  

• Ensuring effective financial management, leading finance and project management teams to maintain controls, preparing reports, and managing spending within budget.  

• Developing organisational structure and processes for positive people and service management, adhering to legislation and quality standards.  

• Fostering a healthy working culture that encourages staff and volunteers to excel, contribute ideas, and embrace diversity.  

 Fundraising  

• Developing and executing RAK's fundraising strategy, exploring new avenues to diversify funding sources.  

• Collaborating with RAK’s fundraiser to cultivate relationships with funders, submitting funding bids, and providing reporting.  

• Focus on growing unrestricted funds to reduce reliance on grants.  

Advocacy and influencing  

• Cultivating strong relationships with stakeholders to amplify the impact of RAK's work.  

• Advocating for the needs of our clients to local authorities, healthcare providers, and other relevant agencies.  

• Maintaining an effective advice and advocacy service, meeting quality standards (AQS & OISC) and regulatory requirements.  

 General duties  

• Undertaking any other related duties as required and appropriate to the role.  

Person specification  
Essential criteria  

1. Leadership and change management: proven track record of leading client-focused services, driving strategic development, and managing change effectively.  
2. Project and programme management: experience in creating and delivering complex projects aligned with strategic objectives.  
3. Fundraising expertise: understanding of fundraising importance in the charitable sector, with a history of successful and innovative fundraising initiatives.  
4. Digital proficiency: ability to harness digital tools so that roles are carried out efficiently and competently.  
5. Financial management: track record of managing budgets and contracts effectively.  
6. Analytical skills: experience in complex report writing and data analysis.  
7. Cultural awareness and commitment to EDI: a track record in promoting equality, diversity and inclusion, specifically in the context of working with refugees and people seeking asylum.  
8. Team leadership: excellent people skills, with the ability to empower and motivate staff and volunteers to operate effectively.  
9. Partnership building: strong ability to build partnerships, manage coalitions, and maintain positive relationships with stakeholders.  
10. Communication skills: excellent communication and persuasion skills, including experience in public speaking.  
11. Governance knowledge: understanding of governance principles in the voluntary or public sector.  
12. Safeguarding: experience in leading on safeguarding and health and safety.  

Desirable Criteria  

1. Asylum system knowledge: lived experience related to displacement and migration is highly desirable together with an understanding of the asylum system.  
2. Policy and advocacy: experience in asylum-related policy or advocacy work.  
3. Commercial awareness: experience in negotiating with statutory, local, or voluntary organisations/authorities.  

Our workplace 

We want RAK to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thought.

RAK is an equal opportunities employer.  We are committed to recruiting staff, trustees and volunteers who reflect the communities we serve and the wider community of London where we live and work. We particularly welcome applications from people: from Black, Asian and other minority-ethnic communities; refugee and migrant backgrounds; LGBTQ+ communities; with disabilities; and neurodiverse communities. 
 
Asking for adjustments - RAK is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making changes for neurodiverse people, people with disabilities or long-term health conditions. If you would like us to do anything differently during the application, interview, or assessment process, including providing information in an alternative format, please get in touch via the contact details on our website. 
 
RAK is obliged to comply with the Asylum and Immigration Act (1996), and this requires certain documents to be presented by candidates before an offer of employment can be made. If you are invited to interview, we will ask you to bring these documents with you. For jobs which involve, for example, working with, or having access to children and/or vulnerable adults and their records, we will require an Enhanced Disclosure from the Criminal Records Bureau and need to have information from you regarding any previous, existing, or pending convictions or cautions. This will form part of the recruitment process if you are successful after interview.

​

About the team

We have big goals over the next few years.

We're going to be fighting for mental health in a way we never have before.

Together we'll be working to make sure everyone experiencing a mental health problem gets the support and respect they deserve.

Team information

Will you join us?

This maternity cover is critical to the continuity of service delivered by Minds Supporter Care team. This team plays a vital role in building and fostering loyal relationships with our supporters, ensuring they have an outstanding experience throughout their journey with the organisation. The Supporter Care Manager holds a strategic leadership position crucial in defining and delivering exceptional supporter experiences aligned with Mind's goals.

The multifaceted role requires visionary leadership to;

-shape and optimise supporter services

-cultivate a supporter-centric culture and driving operational excellence.

-lead and motivate the team, empowering them to deliver exemplary service, resolve enquiries and issues effectively, to cultivate long-term engagement.

Do you have experience in leading a fast paced customer care team, with a varied remit and high workload? Can you be the champion we need for Mind's supporters, advocating for their needs and ensuring their voices are heard at every level in the organisation? If so, we want to hear from you! We are looking for someone to hit the ground running, providing a stable transition from one leader to another, whilst achieving strategic progress.

Please note, despite not being a helpline service, we do come into contact with individuals presenting safeguarding risks. Experience in handling incidents of this nature is essential.

Key duties and responsibilities

Reporting to the Head of Data and Supporter Relations, the Supporter Care Manager responsibilities include:

Strategic Leadership

You will be expected to execute and make progress against the teams' customer services strategy, ensuring that progress is achieved and tracked. Reporting on and sharing strategic progress with the Fundraising Income department at Mind is essential. Working closely with stakeholders to foster productive and informative relationships, will be key to our strategic success.

Line Management and Team Development

-You will be responsible for the line management of two senior officers and one gift aid manager.

-Alongside individual line management responsibilities, you will be responsible for identifying and arranging team training, development and wellbeing initiatives.

-Can you find creative ways to upskill, engage and develop this busy team, whilst upholding an excellent service?

-How can we best look after our staff, so they can look after our supporters? Can we improve our team profile and perception at Mind?

Customer Service Excellence

-Driving continuous improvement initiatives that create opportunities to deliver more with less resources (in a budget constrained environment)

-Reviewing and implementing necessary technology advancements to aid and improve service delivery and insights

-Handling and overseeing complaints, as well as safeguarding, compliance and complex incidents

-Providing operational support where necessary

Insight and Analysis

-Understand the service inside out, using data from our contact centre platforms

-Undertake frequent and thorough reporting on service data, for learning and insight purposes

-Tracking performance against agreed service level agreements and key performance indicators

-Share relevant information with the wider organisation to inform and raise our team profile

-Find ways to increase data and insight about our service and supporters satisfaction

Please refer to the full job description for a comprehensive list of all duties.

Mind's equity statement

Mind is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please refer to the Job Description while completing your application as candidates will be shortlisted based on how closely they match the criteria in the personal specification.

Job Title: Fundraising Support Officer

Reporting to: Supporter Care Manager

Hours of work: 37.5 hours per week

Salary: £28,000 - £32,000 per annum

Closing Date: 24 October 2024

Location: Royal Trinity Hospice, Clapham (Hybrid)

About Compton

Compton is the UK’s leading fundraising consultancy - with seven decades of experience managing successful annual, capital and legacy campaigns for charities and not-for-profit organisations.

Our clients recognise Compton as ‘the trusted name in fundraising’, thanks to the transformational contributions we make. We are proud of our history and track record, and the ‘Compton Way’ continues to deliver extraordinary fundraising results, even in today’s challenging operational and economic conditions.

Vacancy

Royal Trinity Hospice is the UK’s oldest hospice and serves a community of 750,000 in central and southwest London. Trinity delivers specialist end of life and palliative care at the Hospice and in the community – including support and counselling services for family and friends. Trinity’s ability to deliver its outstanding care to patients and their families is reliant on the Compton fundraising team at Trinity delivering ambitious funding results. We have a long record of success in generating income and sustainable growth across all income streams for the Hospice.

The position of Fundraising Support Officer is a vital role within our Supporter Care team. The Supporter Care team is often the first point-of-call for Trinity’s supporters and fundraising queries – with communication across phone, e-mail and post channels.

The Fundraising Support Officer provides an important part of the donor experience ensuring that all transactions are processed accurately, and donations are thanked in a timely manner.

The role supports the wider Fundraising team and fundraising activities across eleven income streams.

As Fundraising Supporter Officer, you will:

• Process cash, credit/debit card and CAF donations received via post, telephone and online platforms (e.g. JustGiving, Stripe, Enthuse).
• Thank donors appropriately, liaising with Fundraising Managers as needed.
• Perform bank statement reconciliation, which includes processing standing orders, direct debits, online giving and legacies.
• Answer incoming calls to the Fundraising Team and respond to general email enquiries, maintaining Trinity’s clear tone of voice and style.
• Work as part of the wider Fundraising team providing support and participating in other duties where required.
• Support and attend fundraising events, occasionally outside of normal working hours.
• Work in a hybrid model of some days in the office and others from home.

Experience, knowledge and skills desired:

• A desire to represent the client charity with enthusiasm, professionalism and authenticity.
• A passion for working within a team delivering results that empower a charity to meet their charitable objectives.
• Excellent verbal and written communication skills.
• Excellent attention to detail.
• Experience in processing income and handling of monies securely.
• Experience of delivering excellent supporter care or customer care in a charitable or commercial setting.
• Demonstratable experience of good organisational skills.
• Knowledge of a database system and donor and client record management (most preferably Raiser’s Edge).
• A good understanding of the need to accurately input and record all donor details – particularly consent and Gift Aid information.
• Some knowledge on GDPR and other data protection regulations governing interactions with donors and the recording and use of information. 

Company benefits

• Annual leave 25 days plus bank holidays
• Standard Life pension scheme with Company contributions starting at 3%
• Non-contributory life assurance scheme
• Compton professional development and mentoring opportunities
• Employee Assistance Programme – offering free 24/7 support + counselling and advice

Sightsavers implements projects in over 30 countries in Africa and South Asia working to eliminate avoidable blindness and promote the rights of people with disabilities.

Title: Finance and Support Services Assistant

Location: Mali

Contract: 12-month fixed term contract

Salary: Local Terms and Conditions apply

 

About the role

The Finance Assistant plays a crucial role in supporting financial control and managing risk within the organisation. This position ensures conformity to the organisational Financial Framework, focusing on financial management and controls, planning and budgeting, monitoring, and audits.

• Support financial control and manage risk.
• Ensure conformity to the organisational Financial Framework.
• Implement financial management and controls.
• Conduct financial planning and budgeting.
• Perform financial monitoring and audits.
• Monitor and retain financial records.
• Ensure compliance with local regulations and governance requirements.
• Manage logistics, supplies, and purchases as per procurement policy and procedures.
• Ensure IT equipment and connectivity for office functionaries in line with ICT policies.
• Support, administer, and strengthen financial management, accountability, and capacities of partners.
• Facilitate collaboration between finance and programme teams for joint review of project/programme reports, planning, and analysis.
• Develop and provide grant management support for both restricted and unrestricted funding.

This is a highly varied and involved role and the above is not an exhaustive list of duties or required professional skills. Please see the Job Description for full details.

About you

The Finance Assistant is a detail-oriented professional with a strong background in financial management, ensuring compliance with organizational frameworks and local regulations. Their expertise spans financial planning, budgeting, monitoring, and audits, along with maintaining accurate financial records. They efficiently manage logistics, supplies, and IT equipment to support office functions. With a robust understanding of project and programme management, they enhance financial accountability and capacity building for partners, facilitate collaboration between finance and programme teams, and provide comprehensive grant management support. Additionally, they implement HR policies and procedures, ensuring compliance with statutory regulations.

Jobholder Requirements

Essential:

• Strong background in financial management, including financial planning, budgeting, monitoring, and audits.
• Experience in maintaining accurate financial records and ensuring compliance with local regulations and governance requirements.
• Proficiency in managing logistics, supplies, and IT equipment in line with procurement and ICT policies.
• Ability to support and strengthen financial management, accountability, and capacities of partners.
• Experience in facilitating collaboration between finance and programme teams for joint review of project/programme reports, planning, and analysis.
• Competence in developing and providing grant management support for both restricted and unrestricted funding.
• Knowledge of HR policies and procedures, including payroll and training.
• Good level of English.

Desirable:

• Speaking French would be desirable.
• Experience in supporting financial control and managing risk.
• Familiarity with organisational Financial Frameworks and financial management controls.

Closing date: 13 October 2024

Next Steps

To apply for this exciting new opportunity, please complete an application via our recruitment portal. We are particularly interested in learning of your motivations for applying.

Due to project deadlines, we are keen to fill this role as quickly as possible so applications will be considered as soon as they are received.

As an equal opportunity employer, we actively encourage applications from all sections of the community. Sightsavers is a Disability Confident Leader and qualified people living with a disability are particularly encouraged to apply.

At The Lullaby Trust our vision is clear: a world where no baby dies suddenly or unexpectedly, and every grieving family gets the support they need. We exist to keep babies safe and support bereaved families. 

We give families a safer start to life and create a supportive space for anyone whose baby or infant has died suddenly or unexpectedly. We empower families and health professionals with trusted advice on keeping babies safe, backed by research, and provide grieving families with bereavement support, side-by-side.

Since 1991 we have reduced the rate of Sudden Infant Death Syndrome by 82% and saved the lives of over 32,000 babies. But our work is not over, as three babies still die suddenly and unexpectedly a week. 

As the Supporter Engagement Officer, you’ll create opportunities for our amazing supporters to connect with and drive our work through various means of individual giving. You'll create engaging communucations, ensuring that our donors feel valued and understand the impact they're having on babies and their families, and you'll develop key appeals and individual giving activity to drive growth in these income streams.

You will:

1. Manage the development of individual giving income streams, including legacy giving, regular giving, one-off gifts, in memory giving and new products
2. Co-ordinate key engagement activity, such as the annual supporter Thankathon and Impact Report
3. Oversee administration and stewardship of individual giving income
4. Manage the promotion, sale and distribution of Lullaby Trust merchandise

This role can be offered as a hybrid role (with approximately one day per week in our London office) or fully remote, with occasional visits to the office for meetings or staff days as necessary; the two salary ranges above reflect this. The 21 hours could be worked across 3-5 days per week.

It is a key time to be joining The Lullaby Trust as we develop our new brand positioning, new website and creative direction, to help us reach more families and supporters than ever. We are a friendly, flexible employer and want to create a diverse and inclusive work environment for everyone. 

If this excites you, we would love to hear from you. For more information on the role and how to apply, please download our job pack

For every baby. For every family. Forever. Together, we can keep babies safe.

Please do not use AI software to generate your application answers; it is usually obvious when this has been done as the answers generated tend to then be exactly the same as other candidates. We'd love to see what you can uniquely bring to the role.

This Telephone Team Coach and Supporter Care Officer role is the perfect opportunity to build on your proven ability to get the best from individuals, teams and databases in providing inspirational customer/supporter service.

Greenpeace is an international network of non profit campaigning organisations operating in over 55 countries. Our independence and global reach enable us to stand for positive change through action in order to defend nature and promote peace. We investigate and expose global environmental problems, confront those in positions of power and present alternative solutions.

A key part of your role will be coaching our small team of in-house callers to make outgoing calls that build, retain and strengthen relationships with our supporters: welcoming, thanking and encouraging them to leave a gift in their Will for lasting impact.

You’ll also handle inbound supporter care across a variety of channels – including phone, email and social media – responding to questions and producing engaging personalised replies, as well as writing inspirational copy to answer regularly asked campaign questions.

Location: Islington, London. Our hybrid working model enables us to enjoy the benefits of both office based and remote working. We ask that staff work from the office in Islington 40% of their time, with 20% required as a minimum. Reasonable adjustments as well as specific office based needs will be considered for those with long term health conditions and disabilities.

What we're looking for:

• Experience of coaching and motivating a team to achieve fundraising or supporter experience targets and managing individual performance, holding team members accountable for hitting their goals.
• Experience in a customer or supporter service environment, with the ability to answer large volumes of public enquiries across all communication channels.
• Experience using databases (CRMs) to run regular reports on calling campaigns and individual performance, with the ability to disseminate key insights and data to relevant stakeholders.
• Excellent written communication, with the ability to write engaging responses to enquiries, judging the appropriate tone and content to be used.
• Emotional resilience to recover quickly from setbacks, keep positive and maintain perspective while navigating negative, challenging or emotive interactions.
• Excellent organisational skills, with the ability to prioritise and organise your own work, follow agreed work-plans and meet deadlines.
• Genuine interest and enthusiasm for environmental issues and the work of Greenpeace, with a passion for sharing this with our supporters.

We give you:

You’ll be encouraged to develop both personally and professionally, taking advantage of the wide range of learning and development opportunities available to our staff. We offer great benefits such as a generous pension scheme, subsidised lunches, free yoga and a wealth of well-being resources, just to name a few. Take a look at our Work for Greenpeace pages to find out more about what it’s like to work for us and why you should apply.

We are happy to consider flexible working requests as part of the recruitment process. 

Our commitment to diversity: Greenpeace UK is committed to providing equal opportunities for everyone regardless of their background. We acknowledge that people from certain backgrounds are under-represented in environmental and campaigning organisations and we’re committed to doing what we can to correct this. We are particularly keen to receive applications from people of colour; people with disabilities; people who identify as being LGBTQIA; people who have a mental health condition; and people who identify as working class now or in the past.

To Apply

For further information and to apply please click the apply button. 

Greenpeace UK is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds and do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age or any other category protected by law

CLOSING DATE: 9.00 am 23rd October
INTERVIEWS: 5th and 6th November 

Salary Range: £24,700 per annum

Start Date: As soon as possible

Duration of Contract: Permanent

Location: Fauna & Flora, Cambridge.

Current policy offers partial remote working with the UK

Founded in 1903, Fauna & Flora International (FFI) is the world’s longest established international conservation organisation. Our vision is to create a sustainable future for the planet where biodiversity is conserved by the people living closest to it. We aim to do this through the conservation of threatened species and ecosystems worldwide, choosing solutions that are sustainable, based on sound science and take account of human needs. We have become a trusted entity in the world of conservation. Today FFI is active in over 40 countries.

This is a truly exciting time to be joining Fauna & Flora’s Fundraising Team. Over the past three years we have established a fundraising programme that is going from strength to strength. More people than ever are choosing to support our work, and as a result our donor base is rapidly growing.

The focus on nurturing relationships with these donors and providing an excellent experience is a strategic priority. We are seeking an individual with excellent supporter care skills who can help us to build excellent relationships with our supporters and has a real affinity with the work that we do. Your role will involve responding to supporter requests, questions and queries from a range of communication channels, including email and phone, helping to deliver a first-class supporter experience. This frontline role is contributing to the development of the fundraising team to reach unrestricted income targets.

You will report directly to the Director of Supporter Marketing, and work closely with the Database team on a range of activities.

You will have excellent customer service skills and previous experience in a similar role. You will be well organised with meticulous attention to detail and excellent communication skills. In return, the role offers the opportunity to work within a friendly and lively team that is part of a ground-breaking and entrepreneurial organisation at the forefront of global conservation. In addition, we offer a generous pension contribution, attractive annual leave allowance and life insurance.

Our offices are located in The David Attenborough Building in central Cambridge, just a few minutes’ walk from glorious historic buildings and museums, the picturesque River Cam, the central market and shopping centre, and a host of cafés and restaurants

This role is not eligible for sponsorship for a Skilled Worker Visa.

The closing date for applications is 6 October 2024. Interviews are likely to take place during the week commencing 10 October 2024.

About the role

We are looking for a flexible and motivated individual to act as Governance and Executive Support Officer. The role will primarily support the Governance and Executive Support Manager and the Executive Team to ensure smooth running of the Trident Board and wider Association business including corporate governance and performance reporting processes.

The Officer will work with colleagues across the organisation to assist with range of governance activities and will assist with identifying and delivering opportunities to improve the effectiveness and efficiency of our work.

Candidates will need to have experience of working in an office environment providing corporate support. This includes experience in minute taking, drafting reports and emails, etc, as well as an awareness of corporate governance, and reporting processes.

You will need to be competent in Microsoft products and ideally will have a knowledge of web-based knowledge applications. This is an exciting opportunity for the right individual to grow their skills and become a key member of a small and friendly team.

Key Areas of Responsibility:

• Provide professional support to the Governance and Executive Support Manager and the Executive Team to ensure the smooth running of board and committees and corporate and performance reporting processes within the Group.
•  Keep abreast and deliver against key internal corporate governance deadlines and plans work accordingly.
• Maintains a list of corporate governance actions and ensures these are cascaded, delivered and reported on as appropriate
• Works efficiently to produce minutes, notes / follow-up emails and deliver on tasks arising from corporate governance meetings.
• Takes meeting notes, Minutes, drafts emails and updates corporate registers as appropriate.
• Provides flexible office support to the wider Team
• Assists with general office / administrative duties (undertake photocopying, filing, record keeping and other administrative tasks) as required.
• Understand the sensitives of working in an impartial political environment and puts in place strategies and approaches in line with this, maintains high level of confidentiality
• Organising and supporting board/committee meetings.

About You

A high-performing administrator with a proven track record of providing high- quality governance and business management support to Boards and Committees.

You will be able to quickly build effective relationships to work confidently with, and provide trusted and reliable advice and support to, key stakeholders including Board and Committee members and the Executive Team. You will understand the needs of the business and have strong communication skills with a ‘can do’ attitude and appetite for solving problems. You will be able to work to tight deadlines, deal with the unexpected and have excellent attention to detail.

Experience:

• Experience of working in a Secretarial or Governance team preferably within a not-for-profit, public body or charity.

• Have experience of providing high-quality customer-focused corporate governance support to Boards and/or Committees to include: preparing agendas in line with business priorities and governance requirements; drafting, commissioning, reviewing and editing papers and reports; briefing paper authors and attendees; preparing high-quality minutes; circulating and tracking actions arising from meetings; monitoring conflicts of interests; facilitating recruitment, induction and training for members.

Peer Support Group Development Officer - Midlands Area

Must live in the Midlands area (Birmingham, Nottingham, Coventry, Worcester etc)

Job Type:

Full-Time- 37 hours per week, remote working with travel across region and occasional national travel, flexible working negotiable by prior arrangement.

Overview:

Following the successful application of a National Lottery award, we are seeking two dedicated and compassionate Peer Support Group Development Officers to set up and sustain local peer support groups for people living with and affected by prostate cancer. These roles focus on building on our established networks to expand peer support in defined areas, facilitating group formation, and enhancing service delivery through strategic outreach and resource development.

This role offers a unique opportunity to make a significant impact on the lives of individuals living with and affected by prostate cancer, providing crucial support through community-based initiatives. If you are enthusiastic about volunteer management and community service and have the skills and experience, we are looking for, we encourage you to apply.

Key Responsibilities:

• Group formation and support: Oversee the setup and operation of 10-12 self-sustaining and independent peer support groups within your assigned region across the lifetime of the three-year project. Ensure smooth delivery, monitoring, and evaluation of group activities. Support existing group leaders and organisers to reach more people living with and affected by prostate cancer with tools and resources.
• Volunteer Coordination: Recruit, train, and support volunteer Support Group Leaders. Assist in the co-production of training materials and resources, aimed at creating self-sustainable groups.
• Community Engagement: Conduct outreach to map existing support services and facilitate the integration of these services with the peer support groups. Host local engagement events to boost volunteer recruitment.
• Data and Case Management: Use a Customer Relationship Management (CRM) system to support high-quality volunteer and case management, ensuring accurate data collection to support service outcomes.
• Training and Development: Develop and deliver tailored training programmes for volunteers based on the specific needs of Group Leaders and Organisers. Set up regional forums for sharing best practices and peer networking. Encourage use of Members Portal to share good practice.
• Documentation and Compliance: Ensure compliance with Best Practice Guidance document. Ensure adherence to safeguarding policies to maintain safe governance of peer support groups.

Skills and Qualities Required:

• Strong Facilitation and Communication Skills: Ability to engage effectively with diverse groups. Excellent written and verbal communication skills are essential.
• Project Management: Proven skills in managing complex projects with multiple stakeholders. Ability to meet deadlines and manage a varied workload.
• Volunteer Management: Experience in recruiting, training, and supporting volunteers in community settings. Knowledge of best practices in volunteer management.
• Influencing: Experience of influencing a wide range of partners and stakeholders, and in particular clinicians and voluntary and community providers within the health and wellbeing community.
• Community Development: Experience of developing and delivering community services with a range of stakeholders, including health and social care workers, commissioners, local authority and community and voluntary partners.
• Data-Driven Approach: Experience with data collection and CRM systems and a commitment to data-driven service evaluation.
• Community Sensitivity: Experience collaborating with people with a lived experience of cancer or other long-term conditions. Ability to understand and empathise with community needs.
• Administrative: Strong administration and IT skills to maintain accurate records and documentation.
• Safeguarding Knowledge: A good understanding of safeguarding practices, particularly concerning vulnerable populations.

Educational Qualifications:

• Relevant qualification or experience in Community Development, Psychology, Public Health, or a related field is preferred.

Essential Requirements:

• A genuine commitment to promoting equality, diversity, and inclusion in all aspects of the role.
• Right to work in the UK.
• Willingness to travel within the designated region and, on occasion, nationally when required.
• Live in the area/region - Midlands (Birmingham, Nottingham, Coventry, Worcester etc)

           

We are recruiting for a well know animal charity for temporary full time Supporter care officer based in central London, this post is for 6 months initially.

Brief overview of role
To play a key role as part of a busy Supporter Care team delivering outstanding multi-channel services to existing and potential supporters and donors, through the provision of high-quality supporter care, donation and fulfilment services.
To work closely with other fundraising teams and stakeholders to deliver an excellent service to a variety of supporters, including delivering fundraising stewardship activities.

The Role
To respond to donor and potential donor enquiries through multiple channels with the aim of complete supporter satisfaction and, encouraging supporters to retain or increase their support
To respond in appropriate tone and style in a timely manner with accurate information, following agreed contact structures and completing the necessary administration, such as collecting a donation or adding information onto the database
To take inbound and make outbound telephone calls/emails as required to new supporters, follow up queries, address concerns, verify details or thank donors.
To retain and manage information needed for contact management, using appropriate resources and reference materials, including preparing and sending briefs to the rest of the team and agencies/suppliers
To handle complaints from a variety of sources and respond sensitively and in line with agreed quality objectives
To contribute to the teams objectives by actively taking part in, or leading on specific projects
To recognise fundraising opportunities and promote them amongst the charitys supporters

The Candidate
Experience of working in a fundraising customer service environment, delivering stewardship activities, asking people for money, and understanding the importance of delivering excellent customer care
IT literate, across all standard Office software with experience of using databases and data collection.
Excellent call handling skills and the ability to respectfully, honestly and transparently adjust communication to different audiences, recognising the importance of diversity.
Excellent interpersonal and communication skills both written and oral.
Highly accurate with excellent attention to detail and ability to problem solve effectively.

IMPORTANT NOTE
Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.
We apologise that we cannot contact everybody in person but thank you in advance for your interest.
Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

Are you hard-working and want your job to contribute to sharing God’s kingdom and alleviating suffering? Are you passionate about building strong relationships and inspiring supporters? Do you thrive when you work as part of a team towards ambitious targets? If so, we have an exciting opportunity for you!

BMS World Mission is a Christian mission organisation founded in 1792, today we are working in around 30 countries over four continents. We are passionate about making Jesus known across the world and transforming the lives of those we serve.

We are looking for a part-time Individual Giving Officer to contribute to BMS’ fundraising strategy and goals through supporting sustainable growth and making BMS supporters feel valued.

You’ll need to be ambitious and learn fast to pick up all the communication and technical skills that this job requires. You will be involved in the day-to-day management of BMS' regular giving programme, participating in the thanking process for individual donors, and supporting in the development of new fundraising products. You will learn how to use our database to create reports on the development of individual giving. As a champion of supporter care, you’ll also be ensuring that every interaction our supporters have with you as a representative of BMS is inspiring and uplifting. In all of this, you’ll have the full support of a friendly, encouraging and collaborative team helping you to succeed.

Talent, potential and attitude are just as important to us as qualifications and experience, so please get in touch even if you don’t think you tick all the boxes quite yet. If you are a dedicated and enthusiastic individual with a passion for supporter engagement and fundraising, we would love to hear from you! Apply now to join our team and help us make a difference.

Country: UK

Location: Didcot, Oxfordshire / Flexible working

This role can be office-based or hybrid. We are happy to appoint a candidate who lives too far from Didcot to attend the office regularly, if they are able to be flexible to come to Didcot as required. The cost of travel to BMS Didcot whether on a regular basis or infrequently, would be borne by the employee.

Employment type: Permanent, Part-time

Hours: 21 hours per week

Salary range: £25,855 to £30,678 per annum (pro-rata)

Closing Date: 9 am, Monday, 28 October 2024

Interview date: Wednesday, 6 November 2024

If you would like to discuss this role further, please feel free to contact Hannah Sanford, Individual Giving Manager, BMS World Mission.

Salary: £23,842 salary per annum

Hours: 35 hours per week (Monday to Friday)

Contract: Permanent contract

Location: Young Lives vs Cancer, Whitefriars, Lewins Mead, Bristol BS1 2NT

Today, 12 children and young people will be diagnosed with cancer. We’ll stop at nothing to make sure they get the right care and support at the right time.

When a child or young person is diagnosed with cancer, their whole world can feel like it’s falling apart. Independence is taken and confidence is stolen. Stability no longer exists. The future suddenly feels uncertain.

The impact of cancer on young lives is more than medical. That’s why we exist. Our specialist social workers help children and young people with cancer and their families navigate the emotional and practical impact of cancer. We remove barriers, solve problems and prioritise our wellbeing. And we stop at nothing to make sure they get the right care and support at the right time.

We challenge the systems and policies that surround children and young people, we highlight gaps and campaign for change. Because we know what a better future could look like. And we know what we need to do to make that future a reality. We need to push harder, reach further and work smarter. And we need the right people on our team to help us get there. People like you.

About the role

We’re looking for a Supporter Engagement Assistant with Customer Service experience to join our Central Supporter Engagement Team. The team includes the Supporter Engagement Manager, an Officer, and four other Assistants. This is a fantastic opportunity to work within a friendly and professional team dedicated to making a meaningful impact on the lives of those we support.

As a Supporter Engagement Assistant, you will play a key role in delivering exceptional experiences to our supporters and customers across various channels. Your ability to connect with and engage people will ensure that everyone we interact with feels valued and inspired to support Young Lives vs Cancer.

This position offers an excellent opportunity to start or grow your career in a supportive and dynamic environment. If you’re passionate about making a difference in the lives of children and young people and eager to learn more about our work, we’d love to hear from you!

What will I be doing?

Not two days are the same at Young Lives vs Cancer. So, summarising your ‘day to day’ isn’t easy. Here are some of the main things you’ll be doing, but you’ll find more details in the job description.

• To listen to our supporters and customers, understanding their motivations and circumstances and providing appropriate, professional and empathetic responses.

• Respond to and resolve supporter and customer requests, via phone, email, web chat and social media, identifying opportunities to deepen engagement and drive income generation.

• As the primary point of contact, provide support to our fundraising teams by assessing the appropriate stewardship for supporters that contact CSET.

• To provide outbound engagement calls, and any associated tasks or requests, to a variety of audiences.

• To support regional volunteer managers with the on-boarding and welcoming of new volunteers to the charity.

• To ensure that supporters’ records are kept up to date with appropriate information, including taking opportunities for scheduling proactive contacts.

• Work with your team and others within the wider organisation to find new ways of resolving problems, improving service and team efficiency.

What do I need?

We’re looking for someone who has experience in Customer Service and embodies the following key skills:

• Confident and able to use initiative.

• Ability to build rapport quickly with great listening and verbal communication skills.

• Organised with good attention to detail.

• Good standard of grammar, spelling and presentation.

• Able to pick up information quickly and be able to apply it when appropriate.

• Computer literate, experience with Microsoft packages i.e., Word and Excel.

• If you're enthusiastic and ready to make a real difference, we would love to hear from you!

What will I gain?

For people to reach their full potential, they need the right environment. As a member of Team Young Lives, you’ll be made to feel supported, valued and appreciated. Here’s how we do it:

• Wellbeing days, four days a year to do what works for you – from catching up on training to going for a walk

• Generous annual leave allowance

• Great family/caring leave entitlements

• Enhanced pension

• Access to our employee savings scheme

At Young Lives vs Cancer, we recognise that opportunities for too many people remain a condition of their sex, ethnicity, class, gender identity, disability, sexual orientation – or a combination. This has never been acceptable to us as an organisation. We don’t just accept difference, we value it, celebrate it, nurture it and we thrive because of it.

We’re on a journey to be reflective of the diverse children, young people and families we support. We know we aren’t there yet, and we’re passionately committed to taking actions and making changes to be a truly diverse, inclusive and equitable organisation. This includes taking anti-oppressive action and removing barriers in our recruitment practices. We particularly welcome applications from members of minoritised communities. Our Diversity, Inclusion, Equity and Belonging strategy will tell you more.

We operate an anonymised shortlisting process in our commitment to diversity, equity, inclusion and belonging. CVs can be uploaded, but we won't be able to view them until we invite you for an interview. Instead, we ask you to fully complete the work history sections of the online application form for us to be able to assess you quickly, fairly and objectively.

We’re committed to providing reasonable adjustments throughout our recruitment process and we’ll always aim to be as accommodating as possible. Please tell us in your application form of any adjustments or access requirements we could make to help you with the application process and interview.

You may have experience in the following: Supporter Relations Assistant, Fundraising Support Assistant, Donor Relations Coordinator, Volunteer Engagement Assistant, Supporter Communications Assistant, Charity Engagement Assistant, Fundraising Engagement Assistant, Donor Support Assistant, Community Engagement Assistant, Supporter Services Coordinator, Donor Outreach Assistant, Supporter Care Assistant, Engagement and Outreach Assistant, and Benefactor Relations Assistant.

REF-216735

We're Hiring: Pastoral Support Officer for the National Open Youth Orchestra

About the role

As our Pastoral Support Officer for the National Open Youth Orchestra you will play a vital role in ensuring that young people participating in NOYO are supported, safe and cared for, and have the opportunity to meet their full potential. You will work alongside the NOYO team and partner organisations in the planning and delivery of NOYO activities, ensuring best-practice pastoral and welfare support for all NOYO musicians. The role will also enable and encourage participants to have a voice in the development of the orchestra.

You will use your positive and calm personality to build strong relationships with our musicians, their families and our partners, to ensure we deliver activities where young people are safe and supported. You will be a great communicator, understanding different ways of communicating with a diverse range of people, with the ability to listen, talk to and  nurture young people. And you will use your creativity to find ways to overcome barriers to participation and deliver fun and engaging activities to support the personal and social development of our musicians.​

Diversity, equity and inclusion

Diversity, equity, and inclusion are at the heart of who we are. We take our responsibility to acknowledge, challenge and dismantle barriers within music and our organisation extremely seriously. To that end, we are especially interested in receiving applications from Disabled people.

We also recognise that systems of privilege, structural disadvantage and barriers to participation often intersect with one another. For this reason, we particularly welcome applications from people from other structurally disadvantaged backgrounds and underrepresented groups. This may include people from the Global Majority, migrants, refugees, LGBTQIA+ people and/or people from economically disadvantaged backgrounds.

Please download the Recruitment Pack for further information.

Please submit your application by 10:00 on Monday 19th August 2024. Interviews will take place in Bristol on Tuesday 27 August 2024.