Supporter Services Officer Jobs

People, workforce and culture are critical to the future of UK health research, which is why supporting the next generation of researchers to reach their full potential is one of the Academy’s five strategic priorities. The Careers Policy Officer will play an important role in delivering this priority as a key member of the Academy’s Science Base and Careers Policy team.

You’ll have a real opportunity to make a difference, working with a range of colleagues within the Academy as well as external stakeholders like research leaders in academia, the NHS and industry to broaden the range of people and disciplines engaged in biomedical and health research through provision of clear, effective and attractive career pathways.

We are looking for somebody who is committed to improving health for all supported by the best research and evidence, has strong analytical skills, the ability to summarise complex information, and thrives on working with others to produce high-quality outputs. You’ll normally have a degree or similar qualification or equivalent work experience in a relevant area. Experience working on research careers/career development, and knowledge of research policy issues would be advantageous. We will prioritise applicants with relevant work experience. We welcome applications from people with a variety of professional backgrounds. 

Benefits

• Salary progression framework
• Hybrid and agile working
• 29 days annual leave including Christmas closure dates, plus bank holidays.
• Pension (the Academy contributes 7.5% of gross salary to a pension scheme, with an employee contribution of 3%).
• Life assurance
• Season ticket travel loan (interest free)
• Family friendly benefits (enhanced maternity and paternity leave, coaching for parents returning to work)
• Subscription to Headspace and Class pass
• Staff training to support your development including EDI training

For more information and to apply online, please click the apply button.

 Closing date: Midday on Monday, 8 January 2024.

Interview date: w/c 22 January 2024.

 We want to ensure diversity of thought and experience in all we do and for our staff to be able to bring every part of themselves to work. We actively encourage and welcome applicants from all backgrounds to help us engage with the diverse community we serve.

 We will happily make reasonable adjustments for applicants as needed. Please do specify these at the time of applying. We also welcome discussion of different working arrangements and locations with any successful applicant.

We are looking for an experienced individual to join KRAN's senior management and be the full-time lead on advocacy and support, managing a team to deliver effectively for our young people. Services include case work, mentoring partnerships with volunteers, wellbeing activities and youth engagement activities.

Live Inclusive is recruiting 2 x Benefits Advice and Information Support Workers for Doncaster, thanks to funding from the Northern PowerGrid and The City of Doncaster Council. 

1 x 25.5 hours per week @ £23,491 pro rata, fixed term until 19 September 2024.  With successful completion of this Pilot, this has the potential to be extended for a longer term.

1 x 22.5 hours per week @ £23,491 pro rata, fixed term until 30 June 2025.  This service is focused on the localities of Edlington and Hexthorpe.

About the Roles

The Benefits Advice and Information Support Workers will provide:  information, advice and form filling assistance that enables disabled/long term health condition clients to successfully apply for appropriate benefits, including Universal Credit. This may involve:

1. Providing information to service users in person, on the phone and by email.

2. Assessing and researching individual cases, and presenting individual options clearly to people.

3.     Providing additional support for individuals that may assist with future applications including Universal Credit e.g. offering basic IT skills support that will help customers to use ‘on-line’ facilities; signposting/referring to other local services.

The majority of this role will involve outreach work, either through home visits, or meeting in local community venues.

Selection will be based on Live Inclusive's values:  We are looking for a candidate with some form of 'lived experience of disability/health conditions', or similar; who is passionate about supporting individuals/carers to gain access to benefits or services for which they are entitled.

We are seeking individuals with excellent interpersonal, and strong organisational skills; a sound understanding of ways in which to assist people with individual needs, and can do so with energy and enthusiasm.

What we offer

Pension Scheme:  5% of salary

Annual Leave: 28 days per year plus statutory bank holidays, pro rata

Closing date: 5 pm Friday 22 December 2023

Interviews: W/c from 2 January 2024

  Details of the interview will be provided when you are shortlisted.

Pecan is a dynamic Christian charity that has been relieving poverty in Peckham, Southwark and other boroughs for over thirty years. First focusing on employment preparation and job application assistance, we now also run Southwark Food Action Alliance, Southwark Foodbank, Peckham Pantry (a membership discount food store), Women’s Services, and ‘Together’ community hub.

We aim to enable people to permanently resolve their problems, transforming their lives with Kindness, Belief and Hope. We have 37 staff, 100 volunteers, mortgage-free offices, a £1.3m turnover and £0.5m reserves.

Our new CEO will:

• Create a three-year business plan addressing some stimulating challenges
• Direct the managers of our projects, the central services team, and other key members of staff
• Fundraise through Trust Fund consultants and from corporates, churches and individuals
• Foster and develop partnerships with stakeholders and other service providers
• Raise Pecan’s profile in the media and among beneficiaries, supporters and stakeholders
• Extensively promote Pecan’s Christian ethos
• Develop and maintain an excellent synergistic working relationship with the Board of Trustees
• Ensure that Pecan maintains its reputation for governance and regulatory compliance

This role is for you if you:

• Are a Christian who believes in showing practical love to socially and economically disadvantaged people
• Enjoy working with, inspiring and motivating staff to exceptional performance
• Think strategically and have excellent abilities in prioritising and time management
• Have experience in initiating and maintaining projects, managing staff and solving problems
• Have excellent financial, communication and IT skills
• Have a high degree of relational and emotional intelligence

Benefits include generous holiday entitlement, pension contributions, and life assurance cover. A relocation package is available if needed.

Pecan is committed to equal opportunities, inclusion and diversity and does not discriminate on grounds of age; disability; gender reassignment; marriage or civil partnership; pregnancy and maternity; race; religion or belief; sex; or sexual orientation. However, it is a requirement of the position that the post-holder is a practising Christian able to lead meetings in prayer and Bible study and communicate with Christian ministers and congregations from a position of shared faith.

Please download and read the Recruitment Pack for more information.

To apply, please submit:

• Your CV
• Your covering letter expanding on your passion for this work and describing your suitability for the Job Description and Person Specification as set out in the Recruitment Pack.
• A statement describing how your Christian faith influences your approach to work (max 5,000 characters)

Application Deadline

9.00am on 8 January 2024. 

Interview Process

18 January 2024 - Presentation to and discussion with Senior Managers and team leaders
22 January 2024 - Presentation to and interview with two panels of Trustees, on leadership and financial issues
w/c 29 January 2024 - Second interview

Presentations and interviews will take place at 121a Peckham High Street, London SE15 5SE.

Start Date

1 May 2024 or earlier if possible

Applications that do not contain both a CV and covering letter cannot be considered. Candidates who have not been contacted within two weeks after the application deadline have not been shortlisted for interview.

What you’ll do:

• Engage with National Governing Bodies of Sport (NGB’s), local County Associations and London Sport (LS) colleagues to identify the clubs which need support to develop appropriate policies and procedures and to deliver an effective welfare practice for all children, young people and adults.
• Promote the welfare of children, young people and adults through provision of training for Club Welfare Officers, promoting best practice, engaging with local Club forums and attending events to raise welfare awareness with parents, carers and participants.
• Prioritise visits to clubs where their Welfare Officers need support and provide guidance around embedding and promoting welfare across the whole organisation including the parents and carers of club members.
• Facilitate and support reporting and referral of safeguarding cases from local to national, and if appropriate, support resolution of lower-level concerns.
• Create connections between those working on welfare within and across sports at a local, subregional and national level.
• Facilitate the link between welfare within sport to external organisations such as statutory services and local safeguarding boards.
• Regularly review, evaluate and report on progress, and share learning with Welfare Officers in other Active Partnerships and NGB’s and the Active Partnership National Team.
• Support colleagues when engaging with clubs regarding workforce development, equalities and club development including local place-based work.

This job description is provided to assist the job holder to know what their main duties are. It may be amended from time to time without change to the level of responsibility appropriate to the grade of post).

Who you are:
QUALIFICATIONS

• A professional or vocational qualification in safeguarding or related subject.

EXPERIENCE

• Worked in a safeguarding or welfare role in relation to children and young people or adults.
• Experience of communicating with the voluntary sector, clubs and organisations through a variety of mechanisms and promotional material, including written, digital and verbal.
• Experience of providing advice and guidance to clubs and organisations regarding effective welfare practices.
• Coordinating and delivering training on welfare related issues to representatives from clubs and organisations.

SKILLS & ABILITIES

• Ability to build successful relationships at a local and subregional level.
• Skills to manage dispute resolution, negotiations and mediations to support resolution of lower-level concerns.
• Networking and connecting people, such as a network of welfare volunteers, and organisations, for example, a welfare officer forum.
• Ability to prioritise areas of work to those needing the most support when demand for support exceeds expectation.
• Ability to use digital technology, (Microsoft 365 applications, such as Word, Excel, Teams, Outlook and forms) to effectively communicate, maintain records and share resources.
• Ability and willingness to travel across the county to visit sports clubs to provide training at various locations and to attend evening and weekend meetings as required.

KNOWLEDGE

• A comprehensive understanding of current safeguarding legislation and guidance within England in respect of both children and adults.
• Knowledge of welfare issues, priorities and policies inside and outside sport.
• Understand the welfare infrastructure inside and outside sport including welfare procedures such as responses to safeguarding concerns and case management thresholds.
• Knowledge of Sport England’s Strategy ‘Uniting the Movement’ and of the role of National Governing Bodies within the sports sector.

What you’ll do:

• Line management of four Sport Welfare Officers.
• Act as a Welfare Lead at London Sport and contribute to London Sport’s overall work on Community Sport.
• Co-ordinate the project delivery in conjunction with the Strategic Lead.
• Engage with National Governing Bodies of Sport (NGB’s), local County Associations and London Sport (LS) colleagues to identify the clubs which need support to develop appropriate policies and procedures and to deliver an effective welfare practice for all children, young people and adults.
• Promote the welfare of children, young people and adults through provision of training for Club Welfare Officers, promoting best practice, engaging with local Club forums and attending events to raise welfare awareness with parents, carers and participants.
• Prioritise visits to clubs where their Welfare Officers need support and provide guidance around embedding and promoting welfare across the whole organisation including the parents and carers of club members.
• Facilitate and support reporting and referral of safeguarding cases from local to national, and if appropriate, support resolution of lower-level concerns.
• Create connections between those working on welfare within and across sports at a local, subregional and national level.
• Facilitate the link between welfare within sport to external organisations such as statutory services and local safeguarding boards.
• Regularly review, evaluate and report on progress, and share learning with Welfare Officers in other Active Partnerships and NGB’s and the Active Partnership National Team.
• Support colleagues when engaging with clubs regarding workforce development, equalities and club development including local place-based work.This job description is provided to assist the job holder to know what their main duties are. It may be amended from time to time without change to the level of responsibility appropriate to the grade of post).

Who you are:
QUALIFICATIONS

• A professional or vocational qualification in safeguarding or related subject.

EXPERIENCE

• Worked in a safeguarding or welfare role in relation to children and young people or adults.
• Experience of communicating with the voluntary sector, clubs and organisations through a variety of mechanisms and promotional material, including written, digital and verbal.
• Experience of providing advice and guidance to clubs and organisations regarding effective welfare practices.
• Coordinating and delivering training on welfare related issues to representatives from clubs and organisations.
• Managing staff and projects

SKILLS & ABILITIES

• Ability to build successful relationships at a local and subregional level.
• Skills to manage dispute resolution, negotiations and mediations to support resolution of lower-level concerns.
• Networking and connecting people, such as a network of welfare volunteers, and organisations, for example, a welfare officer forum.
• Ability to prioritise areas of work to those needing the most support when demand for support exceeds expectation.
• Ability to use digital technology, (Microsoft 365 applications, such as Word, Excel, Teams, Outlook and forms) to effectively communicate, maintain records and share resources.
• Ability and willingness to travel across the county to visit sports clubs to provide training at various locations and to attend evening and weekend meetings as required.
• Staff performance management.

KNOWLEDGE

• A comprehensive understanding of current safeguarding legislation and guidance within England in respect of both children and adults.
• Knowledge of welfare issues, priorities and policies inside and outside sport.
• Understand the welfare infrastructure inside and outside sport including welfare procedures such as responses to safeguarding concerns and case management thresholds.
• Knowledge of Sport England’s Strategy ‘Uniting the Movement’ and of the role of National Governing Bodies within the sports sector.

Are you passionate about empowering and supporting carers?

This is an exciting opportunity to work for a Queen’s Award-winning charity supporting unpaid carers in the London borough of Redbridge.  You will be at the forefront of developing our MH and wellbeing support, giving advice and information to carers and working closely with them to develop person centred support plans.  You will have experience of supporting people in complex and challenging situations who may have a MH condition or be approaching crisis.  Experience of person-centred planning and a structured, empathetic approach to support is essential. The role includes working with colleagues and partners to develop self-help tools to assist carers in managing their wellbeing.  You will work within a Community Support Team to deliver peer support groups, wellbeing activities, advice surgeries, outreach and events across the borough.

If you have the right experience and determination to give life-changing support to carers this could be the perfect role for you.  We are looking for someone with an understanding of carers issues and experience of working with people from diverse communities.  This is a varied and demanding role requiring good communication and time management skills and a common sense approach to helping others.  Your skills and experience will make a positive difference to the lives of carers and their families.

This is a full time 35 hour per week post mainly based in Ilford with some community outreach and home working.

Please read the Job Description/Person Specification before completing the application.

Failure to address the requirements of the Person Specification may result in applications not being shortlisted.

Applicants should email their CV and covering letter outlining their experience and suitability for the post by the closing date of: Friday 22nd December 2023 5pm.

Job interviews will be held week commencing 2nd January 2024

Job Title: Mass Participation Assistant
Hours: 35 hours per week
Type of Employment: Permanent
Department: Supporter Fundraising
Location: Office-Based (London), Hybrid - minimum one day a week in London Office or Home-Based
Salary: £23,765.00
Line Manager: Mass Participation - Third Party Events Officer
Direct Reports: None

What we do: We help young people through cancer 

How we work: We’re Determined, United, Spirited and Kind 
 

About this role:
Through supporting the charity’s Mass Participation team to drive income and excellent supporter experiences, this role will play a vital part in ensuring cancer doesn’t stop young people living their lives.
Using your passion for excellent customer care and planning, you’ll assist the delivery of key events and products across the portfolio, with particular focus on increasing supporter engagement. Your administration and communication skills will be necessary in delivering high-quality support across the team.

How to apply: You’ll need to register on our portal, complete a short application and answer four questions about your skills and experience in relation to the role.

Compliance statements: 

At Teenage Cancer Trust one of our key focuses is around equity and making sure our services are accessible and inclusive to all young people with cancer, with no-one left behind. We have the same goal for people working with us. We want you to be yourself here and thrive doing so. In line with our Equity, Diversity & Inclusion commitments, we would love to see applications from LGBTQ+ people, people of colour/those from ethnically diverse communities, people living with disabilities and people of faith.

At Teenage Cancer Trust we take our commitment to safeguarding seriously and work to protect and promote the rights of the young people who we support. Our safeguarding responsibilities extend to the children and adults who work to support the charity, who we also have a duty of care to protect. Safeguarding is at the forefront of each activity we carry out. In line with our approach, this role is subject to a DBS check (Disclosure and Barring Service).  

For information on how we collect, store and process personal data please refer to our privacy policy (please contact our HR Team).

We want you to have every opportunity to demonstrate your skills, ability and potential. If there is any assistance or adjustments, we can make to support you to make your application, please contact the HR Team.

Title: Finance Support and Services Officer Location:Senegal Contract:Fixed term contract 2 years (renewable)
Salary: Local Terms and Conditions apply

Sightsavers are actively looking to recruit a Finance and Support Services Officer (FSSO) to join their finance team in Senegal. The FSSO will provide finance management support to the Country Office under the leadership of the Finance and Support Services Manager.

In collaboration with colleagues the FSSO will continually ensure quality and consistency of financial management in the country office. They will support the development of solutions to financial or support related problems, support the monitoring of country resource management and identification risks or issues to the Programme Manager.

The post-holder will ensure that financial management and risk mitigation are compliant with local regulations and adhere to the organisational Financial Framework by implementing financial controls, planning and budgeting. The role will lead support services for the country office by managing logistics of procurement supplies, manage payroll and work with programme and finance teams to review programme/project reports, planning and analysis, auditing of funds provided and grant management reporting.

• The ideal candidate must hold a relevant professional accounting qualification or degree in finance, accounting/related field
• Previous experience working within an INGO environment, with experience of audit and government organisations
• A proven background in financial management, alongside budget and data analysis knowledge and experience
• Excellent communication both written and oral
• Fluent or strong spoken and written English and French
• Current and ongoing right to work in Senegal
• Ability to work with minimum supervision

The Finance Support and Service Officer is a highly varied and involved role and the above is not an exhaustive list of duties or required professional skills. Please see the for full details.

The deadline to apply is 14 December 2023 23.59 Greenwich Mean Time UK.

The interview process is in two stages. A written task will be issued week commencing 4 January 2024. Successful candidates at this stage will then be invited to a face to face interview week commencing 8 January 2024 onwards.

To apply please simply use the link provided.

As an equal opportunity Employer we actively encourage applications from all sections of the community. Sightsavers is a Disability Confident Leader therefore qualified people living with a disability are particularly encouraged to apply

Sightsavers is an employer that does not tolerate any form of harassment and has zero tolerance for sexual exploitation and abuse. All potential candidates will be subjected to rigorous background checks and controls.

Role: Supporter Contact Officer 

Salary: £33,967.00

Location: London

Tenure: Permanent

Hours: 35 per week (full time)

ActionAid UK is a member of the ActionAid Federation, an international charity that works with women and girls living in poverty. As part of the ActionAid Federation, we work with women and girls, our partners, and dedicated staff in 43 countries to end violence and fight poverty so that all women, everywhere, can create the future they want. ActionAid is looking for a Supporter Contact Officer to join our Supporter Contact team.

As Supporter Contact Officer you will be a first point of contact for supporters and members of the public whether that’s by phone, email or social media. 

The Supporter Contact Team ensures existing and potential supporters receive great customer care, they build connections and inspire people to support the vital work that we do. 

You will be responsible for:

• Being the voice of ActionAid, building rapport and working with colleagues across the organisation to resolve supporter queries and problems 
• Providing information about ongoing appeals, campaigns and child sponsorships 
• Processing payments and looking into transactions 
• Maintaining supporter records and recording communications
• Discussing the work of ActionAid and our range of products 
• Handling complaints and complex queries 

The role is a fast-paced, multi-faceted role that will require continuous learning and adaptability. Whilst you will often be working as a team, there will be a lot of independent work and learning, which will require discipline, self-motivation and passion for the organisation and the work that we do. 

Essential Skills;

• The ability to provide excellent customer care, and handle challenging calls and emails 
• Strong written and verbal communication 
• The ability to work with databases and record accurate information 
• Good time management, organisation skills and the ability to prioritise 
• The ability to work under pressure 
• Attention to detail 
• Strong digital and IT skills Desirable Skills 
• Experience working within the charity sector 
• Experience in supporter contact/supporter care/customer service 
• Experience in fundraising 

You will be empowered to represent ActionAid and offer a great service to our supporters. You’ll be joining a busy team with good career prospects at a really exciting time for the organisation. Due to the nature of this role, the successful candidate will be asked to participate in criminal records checks at the point of offer.

Additional Information: 

Diversity, Equality, Inclusion and Belonging: 

Diversity, Inclusion and Belonging are key to our organisational culture. We are on a journey to become not only an anti-racist organisation but one that proudly celebrates the diversity of all applicants and employees. We look forward to you bringing your full self to work, proudly sharing your unique perspective and helping us to shape our combined future. 

Referencing and Safeguarding: 

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include safeguarding, criminal records and terrorism finance checks. By submitting an application, the job applicant confirms their understanding of these recruitment procedures. 

ActionAid UK is committed to preventing any form of sexual harassment, exploitation, and abuse (including child abuse and adult at-risk abuse) and responding robustly when these harms take place. We expect all ActionAid UK Staff and ActionAid UK Representatives to share this commitment. We will not tolerate our Staff or other representatives carrying out any form of sexual harassment, exploitation or abuse towards anyone we come into contact with through our work. 

Working practices:

ActionAid is committed to supporting flexible working. If you would like to discuss flexible working options, including the possibility of a job share for this role, there will be space to do so during the interview process. ActionAid UK has a hybrid working policy for many of our roles. The requirement will vary from team to team and the responsibilities of individual roles. As a minimum, all colleagues are expected to attend the office 12 days per year, plus additional time for induction, training, and “Company Connection days.” Some roles may require in-office attendance on all days and if so, these will clearly be marked as in-office roles. 

Please note that ActionAid UK does not offer fully remote working options. We encourage you to discuss hybrid working expectations at interview. 

Recruitment Processes: 

Please note that ActionAid UK may review, shortlist and interview candidates prior to the closing date so we encourage all candidates to apply as soon as possible. If we receive a very high response, we may close the vacancy early and will not accept further submissions.

Harris Hill is delighted to be working with the MS Society to recruit an Interim Executive Director of Services and Support.

The MS Society makes sure people affected by MS are at the centre of everything the Society does. It provides award winning support and information, connects people and campaigns at all levels and funds ground-breaking research.

The Society’s vision is a world free from the effects of MS and their mission focuses on transforming the lives of people in their community and stopping MS.

The Interim Executive Director of Services and Support will provide strategic leadership for the provision of high quality and impactful services and support to people with MS across the UK.

As a member of the Executive Group, the postholder will contribute to the strategic leadership of the organisation as a whole, to ensure the achievement of organisational goals and deliver the maximum impact for people affected by MS.

Job title: Interim Executive Director of Services and Support

Location: London office with flexibility to work remotely

Salary: £97,268 p.a. (FTE)

Contract: Duration of 6 months starting in January/February 2024

To apply please forward a CV and supporting statement to Nick Shanks at Harris Hill via the apply button before the closing date – 9am, Friday 22nd December 2023.

If you would like to receive an information pack or have an informal conversation about the position, please contact Nick with your contact details and a suitable time to chat.

Harris Hill operates an equal opportunity policy and commits to treating all of our candidates and jobseekers fairly. We welcome and encourage applications from everyone regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Unseen is working towards a world without slavery. We provide safehouses and support in the community for survivors of trafficking and modern slavery. We also run the Modern Slavery & Exploitation Helpline and work with individuals, communities, businesses, governments, other charities, and statutory agencies to stamp out slavery for good.

Purpose of the role:

The Head of Frontline Services will be responsible for leading the Support Service Managers who run Unseen’s survivor project and teams and the Quality Assurance Officer who leads on contractual compliance. These projects currently cover a women’s safe house, a men’s safe house, community outreach support and a Reach In service. The service is delivered by a mobile team of case workers and accommodation support officers.

To apply:

• Please complete Unseen’s application form for the role which includes a personal statement of 500 words outlining your suitability for the role, some personal details and equal opportunities questions, and;
• Please send a copy of your CV to jobs @ unseenuk. org with reference to the job title.

The deadline for applications is 01/01/2024.

Interviews will likely be held on 10 and 11/01/2024 in person at our Bristol office.

As an organisation focused on equality and diversity, we welcome applications from all sections of the community and all backgrounds, including those with a lived experience of modern slavery, those from ethnic minority groups, those with disabilities and those from the LGBTQ+ community.

Any questions, please contact jobs @ unseenuk. org.

Job Types: Full-time, Permanent

Salary: £38,000.00-£41,000.00 per year

Schedule: Monday to Friday

Work Location: Hybrid in Bristol

Bexley Voluntary Services Council (BVSC) require a Development Officer with excellent interpersonal and communication skills to work closely with charities and voluntary organisations in Bexley.  You will provide an organisational development support service to build the capacity, sustainability and resilience of the sector.  You will develop an offer of both group training and one-to-one support, have good knowledge or experience of governance, compliance, funding, and organisational growth.  You will have a strong interest and/or experience of Equality, Diversity and Inclusion (EDI) ensuring we raise the bar in Bexley!

Purpose of Job

BVSC is the Council for Voluntary Services and Volunteer Centre covering the London Borough of Bexley. We offer support to Bexley’s voluntary and community organisations, from strategic representation to advice and guidance, to supporting and empowering the voice of the sector.  This is an exciting time to join BVSC!

You will be responsible for providing a wide range of organisational development support service and activities to assist VCS (Voluntary and Community Sector) organisations to develop, thrive and remain sustainable.

You will work closely with the VCS within Bexley to ensure services are accessible, connected, consistent and to a high standard. Development work strives to build the capacity and capabilities of local groups, provide partnership/networking opportunities that enable them to carry out their own objectives effectively and offer high quality services.

You will work flexibly and nimbly to provide consistent and seamless support to organisations.  You will support across the whole spectrum of charity development, but in particular focus on EDI (Equality Diversity and Inclusion), governance, funding, safeguarding and developing a holistic training package in a variety of formats suitable for all members of the voluntary and community sector.

Summary of main duties

1. To work with the CEO to produce an annual plan of organisational support to the sector that is structured, transformational and focused on leadership, governance, funding and quality of services. 

2. Develop and deliver evidence-based support to local VCS organisations to identify their key issues and needs for support and development, offering both in house training and bringing in specialist knowledge where needed.

3. Gather insights into the changing needs of local small and medium sized organisations.

4. Work with a wide range of delivery partners and other key stakeholders to maximise the use of community resources and ensure opportunities are maximised.

5. Build and promote positive working relationships between VCS groups and organisations, statutory partners, commissioners and funders.

6. Encourage and support groups to seek funding from a range of sources including contracts and grants, and provide both training and one-to-one support to complete high-quality funding applications. 

7. Support grant funded groups to become ‘commission-ready’.

8. Support sector organisations to form consortiums and partnerships to create bids and proposals that address local priorities.

9. Support the production of high quality internal funding bids which help BVSC achieve its aims.

10. Use our database to keep well maintained records of support given, funding achieved as a result of our support, case studies and outcomes, compiling summary reports for monitoring and development purposes.

11. Undertake community and outreach work – particularly to parts of the borough where the VCS voice is less heard

12. Seek to support groups/individuals that experience disadvantage and/or discrimination, and address barriers to participation in training and support opportunities  

13. Actively contribute to the priorities of BVSC and activities to further develop the work of VCSE sector in Bexley.  

Person Specification

Candidates will be required to demonstrate how they meet the following skills and experience in their supporting statement

SKILLS, KNOWLEDGE AND EXPERIENCE

Excellent interpersonal skills:

· friendly, patient and approachable communicator and networker who can motivate groups to develop their potential

· excellent written and verbal communications skills with proven success in influencing and negotiating at all levels

· initiative to plan and organise your own workload

· be curious about all BVSC services and how they fit together as a CVS

Finance:

· evidence of successfully setting and managing budgets,

· evidence of delivering outcomes within the resources available

· understanding of full cost recovery in funding applications

Development experience:

· capacity building for small and medium sized organisations

· providing training or identifying specialist trainers

· understanding of the benefits and challenges of collaborative working

· building relationships with a range of groups with differing cultures

· understanding of the challenging factors that most affect VCS sector

· supporting organisations to write high quality funding applications

Experience and knowledge:

· previous experience of the voluntary or community sector

· comprehensive understanding of voluntary sector governance and voluntary sector specific issues

· the process of applying for funding including grant-writing, collecting evidence of need, creating case studies, monitoring and evaluation

· EDI policies and practice and how they can be implemented

· working with ‘seldom heard’ and ethnic minority organisations

· a good understanding of use of policies and procedures in good governance eg risk management, skills audit, safeguarding, GDPR

· managing grant funded projects

· how charities can use marketing and comms to raise profile

· enabling groups to maximise their potential through their website

· day to day operational activities of both small and large VCS groups

· experience of local partnership working and collaborations

· sound understanding of electronic forms of communication & social media

· knowledge of Microsoft 365 package and CRM database

Specialist knowledge in some of the following areas: (desirable not essential)

· Community Development

· Children and young people’s services and structures

· Adult social care services and structures

· Safeguarding

· EDI

· Governance

Other:

· very occasional evening and weekend work

· ability to travel throughout Bexley and London

· must have access to a car/motorbike/cycle to enable regular travel throughout the whole borough – public transport is not the quickest way to get around Bexley!

We're after an experienced funding and development officer with experience in the charity sector, and supporting a new and upcoming charity in raising its profile, and developing its strategic funding plan.

We are a quickly growing charity that works with autistic young people across the UK (primarily Greater Manchester), but as well as increasing our general funding to continue to offer our services to more young people, are looking to work closer with Local Authority funders across the UK to commission our services for their young people. Finally with our large community of followers and supporters, we want to setup systems and methodology for individuals and organisations to fundraise or sponsor the organisations activities moving forwards.

This will be a dynamic role, trusting in the applicants knowledge and experience to help direct the funding strategy of the charity in 2024 and beyond!