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Page 1 of 31
Ashford, Kent (Hybrid)
£40,000 - £44,785 per year

Using Anonymous Recruitment

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Job description

Glaucoma UK is the charity for people with glaucoma. Our vision is to end preventable glaucoma sight loss. We want everyone with glaucoma to be able to live well with the condition, and to make this a reality we raise awareness of glaucoma, support people to live well with glaucoma and fund research.

Our vision is an end to preventable sight loss from glaucoma. Helping people to understand their condition, to live well and adhere to their treatment regime is key to achieving that goal. It is also vital to reach those who are most at risk of contracting the disease but who are often poorly served by the current eye care system. We’re looking for an individual who will bring energy, ambition and creativity to our work as we set out on a challenging but exciting journey to eradicate preventable glaucoma sight loss for good.

Are you ready to join our senior management team as the primary lead for the development and delivery of Glaucoma UK’s support services strategy?

Your remit will include services for people affected by glaucoma, as well as professionals providing glaucoma care. The support services team comprises 4 sub teams: outreach services, professional engagement, health information and a helpline. Between them, the team members deliver telephone and email advice, information booklets and guides, regional support groups and online webinars.

Position: Head of Support Services

Responsible to: CEO

Responsible for: Helpline Manager, Development Manager, Professional Engagement Manager, Health Information Manager, Support Services Administrator

Location: Glaucoma UK head office, Ashford, Kent or flexible working from home with some visits to head office

Hours: Full-time, 35 hours per week

Contract: Permanent

Salary: £44,785

Annual leave and benefits

· 25 days holiday per annum, plus statutory public holidays

· Benenden Healthcare cover, with access to a range of services including private diagnostics, treatment and other essential services. 24-hour Employee Assistance Programme for problems which may be impacting health or wellbeing.

· Up to 5% contributory pension.

· Funded support for learning and development to help employees grow their skills, knowledge and behaviours in pursuit of our strategic objectives.

· Flexible working options, including hybrid working.

How to apply

· Pease email your CV and a covering letter explaining how you meet the person specification.

· We will be in touch with shortlisted applicants by 5pm on Friday 12 January 2024.

· Interviews will take place on Tuesday 16 January 2024 at our Head Office in Ashford, Kent and interested candidates are urged to keep the day free.

Closing date: 5pm on Wednesday 10 January 2024

What you’ll be working on:

·Holding lead responsibility for the development of an effective, evolving strategy for all support services.

• Identifying, developing and maintaining relationships with appropriate professional bodies, corporate organisations and public sector agencies in order to help influence glaucoma policy and practice. Representing Glaucoma UK's interests with relevant bodies at a national level and at sector events as required.

•   Ensuring that appropriate accreditation is secured and maintained for Glaucoma UK’s professional training, helpline and health information services.

• Working with the Head of Communications to ensure that support services activity maximises opportunities for raising awareness of glaucoma and the work of the charity.

•   Working with the Head of Fundraising to ensure that opportunities for fundraising and member recruitment are integral to our support services activity.

• Supporting the Head of Research in the development and implementation of the Research Strategy, advising on the implications and benefits of public involvement and the interface with professional engagement activity.

· Leading and managing line reports, providing support and supervision and ensuring appropriate training and development opportunities are offered, targets are set and appraisals carried out.

This job is for you if you have:

· Excellent line management skills, able to inspire and motivate staff to deliver organisational strategies through a supportive, collaborative and inclusive staff management approach.

•   Strong interpersonal skills, with the ability to establish good working relationships with internal and external stakeholders.

•   Ability to understand and interpret complex scientific and medical information and communicate it clearly to a variety of audiences.

• Experience of managing finances, including monitoring monthly management accounts.

Application Instructions

Applications will only be accepted if accompanied with a covering letter.

More about Glaucoma UK

Glaucoma UK is the charity for people with glaucoma. Our vision is to end preventable glaucoma sight loss. We want everyone with glaucoma to be...

Read more

Refreshed on: 08 December 2023
Closing date: 04 January 2024 at 23:30
Tags: Senior Management,Management,Operations

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