Supporter Services Officer Jobs
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This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
The Supporter Care team at Alzheimer’s Research UK is often the first point of contact in the charity for supporters, potential donors, and members of the public. The Senior Supporter Care Officer (SSCO) works alongside the rest of the team ensuring that everyone who contacts the charity receives excellent service in order to maintain supporter satisfaction, and to generate the maximum amount of income for dementia research. This role supports the team with projects both within and outside Supporter Care and works with two other Officers to oversee team workload. This includes enquiry handling and donation processing, providing training and advice, and providing cover during absences. This is a line management position, responsible for 2-3 Supporter Care Executives, supporting and enabling them to succeed in the delivery of their roles. The SSCO reports to the Senior Supporter Care Manager (SSCM) and ensures that the team provide an efficient and a first-class supporter experience for the charity.
We are looking for two Senior Supporter Care officers to cover periods of maternity leave. These roles will be available on 12-month fixed term contracts, or on return of the substantive post holder.
Main duties and responsibilities of the role:
Supporter engagement
- Champion high quality supporter care, ensuring that all supporters and members of the public have an excellent experience when contacting the charity.
- Support the team Executives with inbound telephone calls. This involves advising on a wide range of enquiries including campaigns, donations, fundraising events, and requests for materials, and ensuring the team are briefed in advance on all upcoming activity.
- Assist with enquiries received by email and post, and support team members with their responses.
- Act as the first point of contact for the resolution of complex queries and complaints, escalating to the SSCM as necessary.
- Support the team in promoting fundraising, engagement and retention opportunities when talking to supporters using a range of initiatives to explain how their donations positively contribute towards the cause.
- Assist the SSCM with monitoring performance of external response handling agencies and suppliers, routinely visiting the site to ensure quality standards are being met and issues are resolved.
Donation processing and database administration
- Ensure all donations are accurately processed and acknowledged using the database (Salesforce), and within our service-level agreements.
- Assist with the reconciliation of Salesforce and our financial accounts, completing audit checks as required.
- Ensure the integrity of Salesforce by amending supporter details as necessary.
- Ensure that tasks such as mid-value thanking, and vulnerability checks to improve engagement and maximise income are carried out by the team and correctly recorded.
- Ensure formal guidelines and best practice are adhered to in relation to Direct Debits, Gift Aid and the Data Protection Act.
- Look at ways to utilise and maximise the benefits of Salesforce to improve things such as reporting and efficiency.
Team leadership
- Line management of Supporter Care Executives to ensure goals and personal development plans are in place, carry our regular 1-1 meetings and appraisals.
- Deputise for the SSCM, assuming full responsibility for the team in their absence.
- Assist in managing the day-to-day work of the Supporter Care team. This will include managing supporter enquiries, donation processing, outbound calling, and ensuring telephone cover is in place.
- Assist the SSCM as required with any projects involving Supporter Care and be the team representative on some cross functional projects.
- Create and deliver training plans for new team members.
- Compile routine reports including all feedback received by the charity.
- Creating and updating team procedures as required.
What we are looking for:
- Experience of working in a customer facing role within an office environment.
- Experience of handling complex complaints and queries.
- Confidence working with computers – good knowledge of Word, Excel, Outlook and CRM databases.
- Excellent written and spoken communication skills.
- Exceptional telephone manner.
- Ability to work with a high level of accuracy and attention to detail.
- Good organisational skills and the ability to prioritise workload.
- Professional and hard-working team player.
- Outgoing, enthusiastic and able to remain calm under pressure.
Additional Information:
Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.
Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the office for various meetings/events.
Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD.
Salary: Circa £34,500 per annum, plus benefits
Please download the Vacancy Pack for more information.
The closing date for applications is the 1st April 2024, with interviews likely to be held week commencing the 8th April 2024. We would encourage you to submit your application at the earliest opportunity as the closing date may be brought forward at any time. Please indicate in your covering letter if you are unable to attend an interview on a certain date.
We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented. Any offer of employment is however subject to you having the right to work in the UK.
As part of our commitment to be an inclusive employer and ensure fairness and consistency in selecting the best candidate for this role, your CV will be anonymised as part of the selection process. Should you need any adjustments at either the application or interview stage, then please do contact us via our website.
How to apply:
Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.
About Alzheimer’s Research UK:
Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope.
There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer’s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure.
In 2022, we were incredibly proud to be awarded a 3-star accreditation by Best Companies which recognises ‘World Class’ levels of workplace engagement and were also listed in the prestigious Best Companies lists:
• 48th in the 100 Best Large Companies to Work For in the UK.
• 19th in the 100 Best Companies to Work For in the East of England.
• 3rd in the 50 Best Companies to Work For in the Charity Sector.
In addition, we were also shortlisted for a special award recognising the work undertaken on reducing our environmental impact.
In 2021, we were awarded the HR Management award by The Charity Times for our Wellbeing initiatives throughout the pandemic.
In 2020, we demonstrated our commitment to changing the way we think and act about mental health in the workplace and signed the Time to Change Employer Pledge.
ARUK really does look after its people, where you will be able to add value and make a difference.
To view further details about working for us and the benefits we offer, please visit Alzheimer’s Research UK
Almost one million people are living with dementia today. Tragically, not one of them will survive.
Alzheimer’...
Read moreThe client requests no contact from agencies or media sales.
Hours: Full-time 35 hours per week
Benefits: Read more about the excellent benefits we offer in our profile page
Travel: Occasional, less than once per month
Closing date: 23:59, Wednesday 10 April 2024
Join us and use your skills, knowledge, passion and energy to help us achieve a future free from arthritis.
We are looking for an enthusiastic and confident individual to support our nation office in Glasgow. With experience of providing administrative support for a range of purposes and colleagues, together with knowledge of Health and Safety, Safeguarding and General Data Protection Regulations, you will ensure the office is safe, organised and efficient.
About the role
The Nations Support Officer will support the nation-based team, providing seamless and effective business support to running operations within the nation.
This role will include responsibility for the general management of a nation office, delivering effective and compliant services including day-to-day security, maintenance and health and safety provision within the site.
About you
If your knowledge, skills and experience include the following then we’d love to hear from you:
- Experience of successfully managing ad hoc tasks and small-scale projects in an administrative or similar role, demonstrating knowledge and awareness of Health and Safety, Safeguarding, General Data Protection Regulations; knowing when to escalate issues.
- Experience of working as part of a team, as well as with minimal supervision and using own initiative whilst demonstrating excellent customer service with the ability to remain calm, diplomatic and composed.
- Experience of working in a support role with responsibility for meeting regulatory requirements and providing administrative support to home-based staff or geographically dispersed colleagues and volunteers.
*As a hybrid worker the expectation is that you will spend around 40% of your working time in our office spaces or working in community settings. As an inclusive employer we will consider home-based working for anyone where office-based hybrid working would be a barrier to being able to work for us, for example for someone living with a long-term health condition or disability.
Skills
- Experience of Microsoft Office, including a working knowledge of 365 applications, including Outlook and Excel, and ideally a working knowledge of the following: SharePoint, One Note and Teams.
- General property management experience including environmental management.
- Can demonstrate effective supplier relationships and a customer care approach.
- Excellent planning and organisational skills with attention to detail. A proactive approach and the ability to work on multiple projects/tasks simultaneously.
- Confident to lead relationships and outputs from senior stakeholders, including landlords and able to apply critical thinking in response to issues arising.
- Health and Safety knowledge to conduct fire evacuation training, mandatory checks/implementations, employee on site inductions and conducting event risk assessments.
- An enthusiastic and flexible approach, able to work closely and adaptively with the immediate team and collaboratively across the wider organisation.
- Knowledge and understanding of the Voluntary sector in the Nations and the environment we operate in.
- Knowledge of safeguarding principles and practice. Strong empathy for the needs of volunteers, people with arthritis and staff.
- Able to record and maintain accurate and up to date personal and numerical
- Data with knowledge of General Data Protection Regulations (GDPR).
Application deadline and shortlisting
- We advise candidates to apply early as we reserve the right to close applications ahead of this date.
- Only shortlisted candidates will be contacted.
We do not wish to receive contact from agencies or media sales.
Interview
Interviews expected: Wednesday 24 April and Thursday 25 April 2024, in person, at the Glasgow office
As a Disability Confident Employer, we guarantee you will be offered an interview if you disclose a disability and demonstrate sufficient evidence within your application that you meet the essential criteria for this role. We will also make any reasonable adjustments you may require for your interview.
About us
There are over 10 million people living with arthritis. That’s one in six, with over half of those li...
Read moreThe client requests no contact from agencies or media sales.
Hours: Full-time 35 hours per week
Benefits: Read more about the excellent benefits we offer
Travel: Occasional, less than once per month
Join us and use your skills, knowledge, passion and energy to help us achieve a future free from arthritis.
We are looking for an enthusiastic and confident individual to support our nation office in Cardiff. With experience of providing administrative support for a range of purposes and colleagues, together with knowledge of Health and Safety, Safeguarding and General Data Protection Regulation, you will ensure the office is safe, organised and efficient.
About the role
The Nation Support Officer will support the nation-based team, providing seamless and effective business support to running operations within the nation.
This role will include responsibility for the general management of a nation office, delivering effective and compliant services including day-to-day security, maintenance and health and safety provision within the site.
About you
If your knowledge, skills and experience include the following then we’d love to hear from you:
- It is not likely that fluency in oral Welsh will be essential for this post. However, the ability to perform some duties in English and Welsh may be desirable for the post.
- Experience of successfully managing ad hoc tasks and small-scale projects in an administrative or similar role, demonstrating knowledge and awareness of Health and Safety, Safeguarding, General Data Protection Regulations; knowing when to escalate issues.
- Experience of working as part of a team, as well as with minimal supervision and using own initiative whilst demonstrating excellent customer service with the ability to remain calm, diplomatic and composed.
- Experience of working in a support role with responsibility for meeting regulatory requirements and providing administrative support to home-based staff or geographically dispersed colleagues and volunteers.
Your skills
- Experience of Microsoft Office, including a working knowledge of 365 applications, including Outlook and Excel, and ideally a working knowledge of the following: SharePoint, One Note and Teams.
- General property management experience including environmental management.
- Can demonstrate effective supplier relationships and a customer care approach.
- Excellent planning and organisational skills with attention to detail. A proactive approach and the ability to work on multiple projects/tasks simultaneously.
- Confident to lead relationships and outputs from senior stakeholders, including landlords and able to apply critical thinking in response to issues arising.
- Health and Safety knowledge to conduct fire evacuation training, mandatory checks/implementations, employee on site inductions and conducting event risk assessments.
- An enthusiastic and flexible approach, able to work closely and adaptively with the immediate team and collaboratively across the wider organisation.
- Knowledge and understanding of the Voluntary sector in the Nations and the environment we operate in.
- Knowledge of safeguarding principles and practice. Strong empathy for the needs of volunteers, people with arthritis and staff.
- Able to record and maintain accurate and up to date personal and numerical data with knowledge of General Data Protection Regulation (GDPR).
*As a hybrid worker the expectation is that you will spend around 40% of your working time in our office spaces or working in community settings. As an inclusive employer we will consider home-based working for anyone where office-based hybrid working would be a barrier to being able to work for us, for example for someone living with a long-term health condition or disability.
Download the job description and person specification for the Nation Support Officer - Cardiff role (Word 51 KB).
Benefits
Your excellent benefits include:
- Flexible hours, environments and working practices to promote a healthy work/life balance.
- Health and wellbeing support – including the Employee Assistance Programme (free confidential 24/7 support with mental health, legal and financial queries).
- Simplyhealth cash plan.
- Supportive and inclusive culture, with a wide range of employee networks and support groups available to join.
- Learning and personal development opportunities.
- Competitive annual leave, with the option to buy/sell up to five days per year.
- Generous pension plan, with employer contribution of up to 10%.
- Life Assurance plan (4 x salary).
Interview
Interviews expected: Thursday 18 April 2024, in person, at the Cardiff office.
As a Disability Confident Employer, we guarantee you will be offered an interview if you disclose a disability and demonstrate sufficient evidence within your application that you meet the essential criteria for this role. We will also make any reasonable adjustments you may require for your interview.
About us
There are over 10 million people living with arthritis. That’s one in six, with over half of those li...
Read moreThe client requests no contact from agencies or media sales.
Encompass is a local charity based in and covering North Northamptonshire. The charity supports those facing poverty, homelessness and addiction, through the delivery of multiple services including two homeless accommodations, a rehab and aftercare, multiple foodbanks and a soon to be opened day centre.
With around 30 staff and nearly 100 volunteers across all the projects, this role is responsible for leading the people to deliver compassionate, responsive and impactful services. The post holder will help build and implement the strategic direction of Encompass, working with the Board of Trustees to fulfil its strategic and governance duties.
Encompass has grown significantly in the last five years. We began as a Christian organisation, we retain the ethos and embrace all faiths or none. The next few years are about achieving our priorities according to our strategic plan including another rehab and the opening of our Day Centre. The role will focus on ensuring the services being delivered are to a high standard, that the information and the way we collect information is effective and efficient, and that the staff have the resources and motivations to robustly deliver high quality services.
Encompass has a positive and inclusive approach to working with those with lived experience, whether that is through the development and improvement of services or supporting individuals to enter into volunteer work or paid employment within the Charity.
The post holder will be a compassionate, decisive and collaborative individual who will enjoy working with others to achieve the best possible service for those who are disadvantaged. They will welcome constructive feedback from staff, will seek the thoughts of others and will utilise the expertise within the staff team to achieve this.
The post holder will utilise their own skills to confidently work with others, building partnerships and nurturing existing ones. They will need to talk to funders, fill in applications for grants and improve the resources that are available to the charity. They will work closely with the Board to report and identify the risks to the charity and think creatively and curiously about solutions. They will not be afraid to try and will question the status quo.
Encompass is lucky to have a fabulous team of staff and volunteers, all of whom have different skills, experiences and knowledge. We are dedicated to drawing on those with lived experience to deliver our services, and the post holder needs to be committed to upholding this and improving it further. They need to be willing to draw on others’ experiences that are unfamiliar or unexpected to them and utilise this knowledge. They must be able to be sensitive around exploring the experiences of others and not taking for granted that one individual will have the same experience as someone else.
Encompass operates in a varied, unpredictable and ambiguous environment: we work with clients who are chaotic and vulnerable, and the questions that are posed are often not clear cut. The post holder will need to be confident making decisions or taking action on something with limited information, and be comfortable with things changing on a day-to-day basis and be willing to get stuck in.
We welcome applications from people who might not tick every box in the person specification, but who have some wonderful people skills, other experiences such as lived experience or who have worked in an environment similar to that described above.
Key Responsibilities
Leadership and Management
- Provide decisive and ambitious leadership for the team and the organisation in line with its vision, mission, and values.
- Collaborate with managers to ensure the effective management of staff, specifically adapting management and working practices to be inclusive to those with lived experience which can include those with criminal records.
- Ensure the culture of the organisation is positive, inclusive and respectful with a focus on working in a strengths based way for all staff, volunteers and clients
- Encourage collaboration and transparency across all levels
- Drive a continuous learning and development agenda across the organisation
- Oversee all HR processes, procedures and paperwork issuing with support from the outsourced HR provider.
Strategy and Business Planning
- Ensure effective development and implementation of the strategic business plan and future plans.
- Develop and nurture relationships with external partners
- Promote the work of Encompass through delivering talks, networking and partnerships.
- Ensure the client is at the forefront of all decisions made by Encompass, that services are developed in line with need, with an attitude for constant constructive improvement.
- Ensure clear outcomes and services users are consulted and involved where possible
- Ensure effective marketing of Encompass’s work through social media, press releases and newsletters as appropriate.
- Identify new opportunities for existing and new services, produce business cases as required and appropriate financial modelling.
Finance and Monitoring
- Work with the Finance Manager to plan, monitor and deliver annual budgets, reforecasts and other financial reporting such as reports to funders, project budgets and Trustee reports.
- Regularly review Housing Benefit claims to ensure projects receive appropriate income.
- Work with Trustees to review and set financial policies and practices, such as annual salary reviews, and adequate reporting to the Board.
- Oversee the fundraising of the charity, deliver primarily applications to Trusts and Foundations and the support of local individuals through donations.
- Work to deliver budgeted fundraising income.
Compliance and Governance
- Ensure all legal and regulatory requirements are in place, reviewed and monitored.
- Take responsibility for all health and safety across all properties, ranging from high need accommodation to storage facilities.
- To maintain and develop effective human resource systems for the recruitment, management, support, training, appraisal and development of staff and volunteers.
- Manage the organisation with due regard to equal opportunities, safeguarding, the General Data Protection Regulations UK (GDPR), and the Data Protection Act
- Take overall responsibility for Safeguarding and associated monitoring and reporting.
- Regularly review and update policies and procedures with approval from Board
- Ensure appropriate standards, controls, systems and procedures are in place and updated accordingly.
- Ensure the organisation has the appropriate resources to operate as effectively as possible with high impact to clients.
- Play an active role in the recruitment and selection of managers across the organisation along with your line managers.
- Play an active role in the recruitment and selection of new Trustees.
- Fulfil reporting requirements to the Board of Trustees, including attendance at 9 Trustee meetings per annum plus exceptional meetings, providing comprehensive reports on activity of the organisation and performance.
- Assess and manage, with Trustees, the principal risks of the organisation.
- Ensure that Encompass maintains high standards of wellbeing, personal development and engagement.
The above is not a comprehensive task list but is illustrative of what the role will entail, and we reserve the right to change and review the job description and responsibilities. Job descriptions will be subject to review and possible change on an annual basis subject to project and charity priorities.
Our vision is to create a community where deprived people thrive.
We want to enable to disadvantaged people to live ...
Read moreThe client requests no contact from agencies or media sales.
We currently have an opportunity for 2 x Domestic Violence Support Workers (known internally as Triage & Early Intervention Officers- Domestic Abuse) to join the team at Ingatestone, Essex. These roles are full time working office hours Monday to Friday with the opportunity for hybrid working
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression
About the role:
You will be supporting people on the telephone, by text or email from a variety of different backgrounds, all with different experiences. No two days are the same & you will need to use your communication skills and resilient nature to help those dealing with trauma and the effects of crime, who may have gone through a life-changing experience. You will be supporting clients who have experienced domestic abuse. Previous experience is not required as you will receive robust training prior to working directly with clients. You will also receive ongoing support to ensure that you can provide victims with quick responses to meet their needs and help them cope and recover.
These roles are based in our Essex office in Ingatestone. There may be an option to split the work between home and the office. You will be working within a supportive team that is part of a large independent charity which offers the opportunity to develop skills to enhance your ongoing personal development.
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website, and complete the application form demonstrating how you meet the essential shortlisting criteria.
The application will ask you for specific evidence of how you have demonstrated each of the below shortlisting criteria. You will need to give examples of each in your application so that the panel can assess your potential based on previous experiences.
Those candidates determined by the panel as meeting or exceeding the criteria based on the written evidence will then be invited to attend a competency based interview and further skills assessment.
We looking forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales.
... Read moreYour role
Church Mission Society is passionate about God’s mission and fired up to see more and more people become followers of Jesus. As one of two Church and Supporter Care Officers you will bring delight our donors by dealing with enquiries successfully as first port of call and proactively contacting supporters and churches to encourage them to give and engage with CMS. Through this, your role will make a significant contribution to the work of Church Mission Society.
The organisation you’ll be joining
Church Mission Society is comprised of people who are passionate about mission and fired up about helping people follow Jesus. For over 200 years CMS has been at the forefront of global mission, living out the gospel of Jesus, seeing lives changed and communities transformed. If you join CMS you will find an organisation that has been reinvigorated with a fresh vision to make disciples of Jesus among people at the edges, both in the UK and around the world.
What you’ll need to succeed
The successful candidate will have proven experience working within a customer/supporter facing environment. Experience in telephoning to get results in a customer care environment is essential as well as administrative skill.
It is also a requirement for this post holder to be in sympathy with CMS’s values and aims.
Further details can be found in the job description and person specification.
Our commitment to you
Our core values of being pioneering, relational, faithful and evangelistic are integral to everything we do, and we work hard to ensure that every member of staff is valued, supported and encouraged to continually learn and develop their skills.
We are committed to the safeguarding and protection of the people we serve, our partners, our volunteers, and our staff. We believe that every child or adult we come into contact with has the right to be protected from all forms of harm and abuse. Our recruitment and selection processes are in line with our Safeguarding Policy and the SCHR Misconduct Disclosure Scheme , of which CMS is a member as part of our commitment to safeguarding.
Jesus spent much of his time with people at the edges, and that’s where we want to be too. Church Mission Society invites people at the e...
Read moreThe client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
London’s Air Ambulance Charity continues to develop a supportive and enabling environment that gets the best out of our people. We promote a culture of progression and professional advancement offering a range of learning and development opportunities. In addition we offer flexible working options, wellbeing packages and family friendly employment policies.
It’s an exciting time at the Charity – we are implementing a new CRM system (Microsoft Dynamics) which will fundamentally change the way we deliver our supporter experience.
This role will support the delivery of the Supporter Experience Framework and Supporter Care strategic plan to deliver an excellent supporter experience to all external audiences, contacting and responding to supporter enquiries across multiple channels.
You will monitor and measure the teams KPI’s to inform day to day management of work and resource within the Supporter Care team.
The role is offered on a full time, permanent basis. Although the post is based at our central London offices, LAA offers a hybrid working arrangement.
You will be a determined and passionate individual who wants to make a real difference to critically injured patients in London by providing a first-class customer experience. You will have previous experience working in a Supporter or Customer Care team delivering excellent supporter experience and be confident using CRM databases.
If you think this role is for you, apply today or contact us for more information.
We pride ourselves on our dedication to being an employer that values diversity, we firmly believe that each team member can provide a unique perspective and valuable contribution to the lives of the people we serve, applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
WHO WE ARE
London’s Air Ambulance is the charity that delivers an advanced trauma team to Lon...
Read moreThe client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Talent is everywhere, opportunity is not.
Being able to realise your potential depends on who your parents are, your education, your skills, and also where you grew up.
This is why The Talent Foundry exists. We envisage a more diverse, equal society, where young people, through inspiring and fun experiences can build their skills and confidence and connect to exciting employers who value talent over background.
The Programme Support Officer is a new and additional role at The Talent Foundry to support our ambition to change the landscape in social mobility.
This is a role that will work across all facets of our programme delivery and school engagement. Every day will be different and you'll get to work with teachers, volunteers, our facilitator network and our funders every day.
The role
You’ll be a brilliant administrator, someone who is experienced in using technology and processes to support colleagues, funders and schools to engage and support young people. You actively identify ways to support your colleagues balance their competing priorities and keep projects moving towards their goals.
Your experience
- Managing multiple and often conflicting priorities
- Use of IT, data and systems to operate efficient programmes, evaluate and measure their success
- Analysing data and writing updates/reports
- Understanding of and interest in the education sector
- Sales / outreach (desirable)
This is a hybrid role. You will be working from home and join Team Together Days in a co-working space in London 2-3 individual days each month. These days are considered commuting days. You do not need to live in London to apply for this role, but you will need to consider a reasonable commuting distance for the team days in London.
We are open to hearing from candidates who are interested in part-time hours and/or job share.
We offer 28 days holiday + bank holidays (as we close for the Christmas period).
Please read the accompanying job role information for full details before completing your application.
Please note that while we know using AI can be a helpful tool for editing and/or checking spelling and grammar, we to be able to hear your voice, experiences and personality in your application.
Talent is everywhere, opportunity is not.
Being able to realise your potential depends on who your ...
Read moreThe client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Join Our Team!
This is a A great role for someone looking to join the charity sector. You will work as part of our Supporter Engagement team to provide excellent customer care, and engage, involve and inspire all supporters of Crohn’s & Colitis UK through building excellent relationships via a variety of communication channels.
Salary: £20,570 - £25,500 (FTE) per annum, depending on experience
Hours: 35 hrs FTE
Place of work: Hybrid/Hatfield (minimum of 2 days per week in the office)
About Us
We're the UK's leading charity for Crohn's Disease and Ulcerative Colitis.
A diagnosis of Crohn’s or Colitis is life-changing. Over 500,000 people in the UK are living with a lifelong disease many people have never heard of, and for which there is no known cure.
Crohn’s & Colitis UK funds research, provides award winning information and support and raises vital awareness by increasing the public’s understanding of the conditions, and what it means to live with debilitating symptoms. But we need to do more. We need to be a louder voice in the marketplace. Our ambitious plans for 2024, will help to make a real difference to every supporter’s journey with us. If this excites you - join us!
Role Overview
You will be integral to achieving our strategic priorities of generating income through repeat support, and providing exceptional supporter journeys for our community, ensuring they feel valued and engaged.
Providing excellent customer care, engaging and involving and inspiring all supporters, of Crohn’s and Colitis UK through building excellent relationships via a variety of communication channels. To be integral to achieving strategic Income Generation priorities, including raising funds from supporters through exceptional standards of supporter stewardship, and to deliver administrative support for the Income Generation Team.
About You
You will have experience of working in a similar role, providing a high standard of customer care in a fast-paced environment, handling supporter queries and providing information in a concise and comprehensive manner. You'll need strong written and verbal communication skills to write engaging and inspiring content and messaging, you'll also be skilled at listening and responding to queries appropriately and be comfortable and effective at managing challenging situations.
You will have the ability to manage a busy workload and deadlines whilst taking ownership of problems to find a solution where possible, escalating to a manager where required.
Experience of Microsoft office is essential, as well as excellent administration skills and high levels of accuracy and attention to detail. If you like the sound of our role then this could be an opportunity to join a leading charity as we enter the next stage of growth and expansion.
Please see our Recruitment Pack for details of our full Job Description and Person Specification.
Our Location
We are based in Hatfield, Hertfordshire, so we are easily accessible by road and rail. In this role, there is plenty of scope for working from home, although you will need to be in the office for two days a week minimum. There will also be other times when you’ll need to be in the office for fulfilment tasks or to attend meetings such as our ‘All Staff Together’ days four times a year.
Benefits
- 25 days’ annual leave plus bank holidays, increasing one day per year up to 30 days
- Pension scheme
- Flexible working options
- Enhanced maternity, adoption and paternity pay
- 24/7 Employee Assistance Programme
- Wellbeing programme
- Interest free loan for season tickets
- Cycle to work scheme
- Free parking and secure bike locks
- Training and development financial support and/or study leave
- Performance review and development scheme
Join Us
If you’re looking for a role where you can make a real difference, apply to become our Interim Head of Information & Support Services. Help us enhance our information and support services and take Crohn’s & Colitis UK to new heights. We’re excited to hear from innovative and driven individuals who share our commitment to our community and our cause.
Apply Now and Make a Difference!
Crohn's & Colitis UK are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
If you have questions before formally applying, please contact Natalie Wood, Supporter Engagement Manager on the email supplied within the Recruitment Pack
How to apply
Closing date: Monday 25th March 2024 – 9am
If you want to apply for this role, please provide an up-to-date CV and supporting statement to the 'jobs' email supplied within the recruitment pack
Your statement should give examples of how you meet the criteria of the person specification, and what you feel you would bring to this role.
Only applicants sending in a CV complete with a Supporting Statement, giving examples of how you meet the criteria of the person specification, and what you feel you would bring to this role, will be considered in the recruitment process.
Alternatively you could post your application to:
Human Resources Crohn’s & Colitis UK
Helios Court
1 Bishops Square
Hatfield
Herts
Ensuring that your application does reach us prior to the closing date.
More details on this role and our Recruitment Pack containing the job description and person specification can be found on our website
Please note, applications will be assessed as and when they are received, and interviews arranged, so we may close the position before the closing date if a suitable candidate is found.
Please ensure that you send a supporting statement, telling us about you, your experience, and what you will bring to the role. Only CV's supplied with a supporting statement will be accepted. Please email your CV and Supporting Statement to the 'jobs' email address contained within the recruitment pack
About us:
Crohn’s and Colitis are a hidden – and growing – health crisis. Right now, an esti...
Read moreThe client requests no contact from agencies or media sales.
The role
We’re looking for you to support the delivery and expansion of Here for You.
Here for You is a personalised referral pathway for newly diagnosed breast cancer patients - primary and secondary. It provides timely access to all of Breast Cancer Now’s trusted information and specialist support via a single healthcare professional referral.
This is an exciting time to join the team as we’re looking to expand UK wide. We’re committed to making access to Breast Cancer Now services more streamlined and are looking for someone who is proactive and comfortable with multi-tasking.
This role is vital as you’ll be responsible for relationship building with the NHS, geographical expansion and collaboration with colleagues. You’ll be acting as a first point of contact for healthcare professionals and will be speaking with people affected by breast cancer on the phone about our services.
About you
You’ll be passionate about supporting people affected by breast cancer.
You’ll have excellent communication skills, especially by phone and Microsoft Teams. You’ll also be a good listener who enjoys working in a patient led environment.
You’ll be highly organised, with the ability to adapt to changing circumstances. You’ll have experience in working with healthcare professionals as well as building positive relationships with people from different backgrounds, including people affected by breast cancer and across UK wide teams.
About us
We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here.
The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland.
Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you, whenever you need it.
Dedicated campaigners are here. Fighting for the best possible treatment, services and care, for anyone affected by breast cancer.
Why? Because we believe that by 2050, everyone diagnosed with breast cancer will live – and be supported to live well. But to create that future, we need to act now.
Job description and benefits
The job description and our attractive benefits package are available for you to download.
Primary location of role and hybrid working
This role can be based in 1 of our 4 offices located in Cardiff, Glasgow, London or Sheffield. However, our hybrid working model allows full-time staff members to work up to 3 days per week at home.
How to apply
Please submit your application via the link provided. When applying please ensure you refer to the essential criteria on the person specification and clearly provide as much information as possible with examples to demonstrate how and where you meet the criteria.
If you’ve any questions regarding this role please contact Breast Cancer Now Recruitment Team in the first instance.
Breast Cancer Now is an inclusive employer committed to developing a diverse workforce.
Closing date Wednesday 10 April 2024 at 09:00am
Interview date Monday 22nd April and Tuesday 23rd April 2024 (virtual)
Location: Bristol - Office
Contract Type: Permanent
Hours per week: Full time, 35 hours per week
Salary: £28,450 (FTE)
Closing Date:24 March 2024
Interview dates start from:2 April 2024
When a child is diagnosed with cancer life becomes full of fear, for them and their family. Fear of treatment, but also of families being torn apart, overwhelming money worries, of having nowhere to turn, no one to talk to.
At Young Lives vs Cancer, we help children and young people (0-25), and their families find the strength to face whatever cancer throws at them. Join us and your skills will make a real difference to the lives of young cancer patients.
About the role
The Supporter Engagement team's main purpose is to engage with a variety of audiences, including our supporters and volunteers, providing support, guidance and resolution for a diverse range of enquiries.
As a Supporter Engagement Officer, your role is to enable the Supporter Engagement team to deliver outstanding supporter and customer experiences as well as optimise our income opportunities. This includes:
• The recruitment, management and training of the Supporter Engagement Assistants, providing pastoral care, support and guidance
• Effectively planning the operations and workload of the team
• Managing, resolving, and where necessary escalating complaints and feedback
• Working collaboratively with different teams to build trusted and positive working relationships.
• We would love to hear from you if you have:
• Managing, supervising or leading a team within a call centre or customer service setting
• Delivering coaching or training to a team with the aim of improving performance
• Effective complaints and feedback handling, including working directly with customers or supporters on the phone and in writing
• Building and maintaining positive internal and external relationships
• A passion for delivering exceptional customer service.
Along with the other team members, this role is based in the Bristol office. You will be in the office 5 days per week - Monday-Friday.
Diversity declaration
At Young Lives vs Cancer, we recognise that opportunities for too many people remain a condition of their race, class, gender identity, disability, sexual orientation – or a combination. This has never been acceptable to us as an organisation.
We are committed to taking anti-oppressive action and removing barriers in our recruitment practices. We particularly welcome applications from members of minoritised communities and creating equitable opportunities for all. We are passionately committed to taking actions and making changes to be a truly diverse, inclusive and equitable organisation, as well as reflective of the diverse children and young people we support. Click here to find out more about our Diversity, Inclusion, Equity and Belonging strategy.
Accessibility
We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. Please get in touch with us if you would like to discuss any specific requirements.
What we offer
In return for your commitment, we offer a great reward package, which includes generous annual and family/ caring leave entitlements, enhanced pension and employee savings scheme.
If you join us, you will be part of a community that is committed make a difference to the lives of children and young people with cancer. Young Lives vs Cancer is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment.
You may have experience of the following: Team Leader, Leadership, Supervisor, Fundraising, Fundraising Engagement, Customer Service, Telemarketing, Call Centre, Charity, Third Sector, etc.
Apply Now
REF-212 495
We are looking for a Supporter Data Officer for an incredible hospice, to deliver the supporter data and income operations strategy with a focus on data selections and insight.
This is a predominantly office based role with 4 days a week in the Essex office.
The Charity
A passionate and collaborative hospice, dedicated to working in partnership with the community and committed to providing high quality, safe and supportive specialist palliative care services.
You will be joining an organisation known for its supportive and inclusive working culture, offering fantastic benefits including generous annual leave entitlement which increases with length of service and a commitment to supporting staff in achieving a work-life balance.
The Role
Build and run requested and approved data selections for supporter communications and fundraising activities.
Work with colleagues to ensure data input and processes on the CRM facilitates effective data selection.
Manipulate complex datasets to identify insights and learnings to support overall, and income stream-specific, fundraising decision-making.
Support with development and maintenance of CRM training and process documentation and deliver appropriate training to colleagues.
The Candidate
Experience of working in a data focussed role, including experience of using a CRM database.
Experience of building marketing data selections.
Experience of using data reporting and analysis tools to produce insightful dashboards / reports.
Good technical knowledge of databases and query languages.
IMPORTANT NOTE
Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful, but we positively encourage you to apply for any other positions that you may see in the future.
We apologise that we cannot contact everybody in person but thank you in advance for your interest.
Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.
We are looking for a part time Supporter Data Manager for an incredible hospice, to be responsible for managing implementation of the supporter data and income operations strategy.
This is a Hybrid role with flexible working in the Essex office (22.5 hours).
The Charity
A passionate and collaborative hospice, dedicated to working in partnership with the community and committed to providing high quality, safe and supportive specialist palliative care services.
You will be joining an organisation known for its supportive and inclusive working culture, offering fantastic benefits including generous annual leave entitlement which increases with length of service and a commitment to supporting staff in achieving a work-life balance.
The Role
Develop, manage and review processes and procedures for all fundraising income and data across on and offline platforms.
Manage the Supporter Data teams expenditure budget and contribute to annual budgeting and regular reforecasting.
Responsible for management and development of the supporter CRM, including regular review of the teams CRM needs.
Line manage, develop and provide professional support and guidance to two Supporter Data Officers.
The Candidate
Proven experience of CRM database management and developing and maintaining database processes and
procedures.
Experience of working with data for marketing purposes, including effective and compliant handling of communication preferences.
Experience of managing income processing and reconciliation.
Experience of undertaking data analysis and presenting this in appropriate formats to inform business decisions.
Experience of building marketing data selections.
IMPORTANT NOTE
Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful, but we positively encourage you to apply for any other positions that you may see in the future.
We apologise that we cannot contact everybody in person but thank you in advance for your interest.
Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Purpose of the Job
To strategically lead and manage our existing CYP services that range from being both clinical and non clinical (Mental Health Support Teams in Schools, Circle crisis prevention café for children and young people, Whole School Approach, Be Kind to Your Mind). To develop and grow a portfolio of children and young people’s mental health services.
The role will lead, manage and oversee the Youth Services team and a range of projects that support the mental health and wellbeing of children and young people.
You can download a PDF of the job description for this role at the bottom of the page.
Growth and Development
- To lead, develop and maintain the strategy, business plan and budget for Youth Services.
- To lead on service development through the identification of unmet needs, local priorities and project opportunities and the development of proposals and bids.
- To work closely with the CEO and Head of Business Development on potential new funded projects, writing or inputting into proposal/bids.
- To support the development of outreach and communications materials about services and impact.
Lead on Projects
- To provide overall leadership and oversight for project contracts.
- To oversee the implementation of needs assessments and data analysis to ensure that services are relevant to the needs of stakeholders and meet identified service gaps.
- To ensure that KPIs for all projects are met and have continuous oversight of this and any improvement actions that need to be taken.
- To lead and oversee effective monitoring, evaluation, accountability and learning (MEAL) systems (both qualitative and quantitative) evidence base are in place, monitoring key outcomes of the service and produce quality reports.
- To oversee and ensure evidence of key outcomes are in place and inform improving quality programme delivery and service development.
- To lead and oversee reporting to funders (and other stakeholders where required) in a timely manner.
- Provide guidance and expertise to staff.
- Any other reasonable ad hoc tasks as requested by CEO and in line with the needs of the service.
Partnership Working
- To develop excellent working relationships with commissioners, potential commissioners, partners across North-West London.
- To lead on providing the oversight for partner SLAs and contracts.
- To ensure in contracts where HFEH Mind is the project lead that partners are supported to achieve project deliverables and targets and provide timely M&E to be included in reports to funders.
- To lead on and coordinate ongoing consultation and skills-sharing with partners.
- To work with national Mind and other Local Mind Associations to collaborate and share best practice.
- To identify suitable partners and funders for new projects.
- To develop ongoing stakeholder engagement with existing partners, funders and other stakeholders.
- To ensure that partners adhere to safeguarding, suicide prevention and GDPR principles and best practice.
- To work with community groups to establish a clear vision of the role of Mind locally to support people and communities.
Management
- To be an active, positive, accountable member of the Senior Management Team.
- To embed clear, effective communication so that employees feel engaged with and understand the how they fit in.
- To manage the budget and reporting on Youth Services.
- To work collaboratively and strategically with the senior management team, especially to champion an organisation-wide culture, live our values and facilitate high performance, quality, accountability, learning and forward planning.
- To review and restructure the department to enhance and sustain the growth and development of services. To keep in mind direct line-management is kept to 6 managers.
- To lead your team embedding the values of the organisation, agreeing key performance indicators in line with the strategy and business plan, to ensure high performance and promote staff wellbeing.
- To ensure project targets are being achieved with your project managers, empowering them to effectively coordinate Youth Services frontline workers and partners.
- To build a dynamic and fluid team that has flexibility to deliver different elements of the service as demand dictates and ensure retention and succession planning.
- Providing ongoing feedback and support, as well as monthly supervision to project managers, including safeguarding.
- To work with HR to lead on team recruitment, JD development, team induction and probation, ensure that mandatory training and staff developmental needs of the team are met and directly supporting the capacity development of the team, through ongoing feedback, supervision and facilitating team discussions and workshops.
- To work with project managers to ensure all policies and procedures are being adhered to.
- To lead of Safeguarding for Youth services and being accountable to ensure policies and procedures are being followed.
- To lead and manage risk within your area, e.g. by maintaining, reviewing and reporting the risk register to the CEO.
- To take on projects as and when needed to support or develop the organisation.
- To ensure effective administrative systems are in place to support the smooth running of Youth Services.
Person specification
For full person specification see attached job description below.
- Educated to at least degree level.
- Relevant qualifications to this role.
- Minimum five years’ experience of working with people with children and young people with mental health.
- Highly developed, well-articulated expertise in project management and strategic thinking.
- A track record of delivering accountable services and excellent performance against agreed targets and objectives.
- Experience of income generation, programme expansion and contract management.
- Experience building and maintaining relationships with a range of stakeholders (service users, funders, partners).
- Substantial experience of budget management.
- Substantial experience of collating quality data for the performance of a service and writing reports.
- Working knowledge of children’s and adult’s safeguarding.
- Supervision of safeguarding and supporting staff with complex caseloads.
- Experience of line management, developing staff and retention.
Disclosure and Barring Service Check
HFEH Mind are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with children and vulnerable adults.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Equal Opportunities
We are an equal opportunities employer; and are proud to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.
Hammersmith, Fulham, Ealing and Hounslow Mind are a specialist mental health provider and part of the Mind Federation. We provide support to em...
Read moreThe client requests no contact from agencies or media sales.
Hours 36 hours (net) with evening and weekend working
Location Home-based within 45 minutes travel time of Evesham (WR11), looking after churches in Herefordshire, Warwickshire and Worcestershire
We’re looking for a Community Engagement Officer to join a talented team to inspire and empower communities to support their historic places of worship. This is a fundamental role within our West regional team, internally the role is known as Local Community Officer.
Churches Conservation Trust works with communities to look after 357 historic churches, over two million visitors annually and hundreds of events both private and public. These ancient, listed sites are among the most beautiful locations in England.
You’ll be visiting sites in your patch regularly, encouraging new supporters, holding local meetings, and raising funds to meet each building’s unique needs. Sharing progress through a growing church plan for each of the 22 churches in your area, you’ll ensure these buildings thrive as beautifully maintained visitor attractions, as venues for events and as central parts of village, town or city life.
You’ll be supported by our team of experts, including fundraising, conservation, and learning and by our large network of church supporters.
If you know how to build and sustain community projects across a wide area, whether that’s in towns, cities or remote areas, we’d love to hear from you.
How to apply
If you would like to apply for this role, please visit our vacancies page, where you will be directed to our online recruitment system. You’ll be asked to submit a CV and a short supporting statement (max 2 sides A4) outlining how you fulfil the person specification for this post.
Please note direct applications via email cannot be accepted for this role, only applications submitted through our recruitment portal will be considered.
The closing date for receipt of applications is 8am on Thursday 4th April 2024.
Please note there is a two-stage interview process. Shortlisted candidates will be invited to attend a familiarisation visit on Tuesday 16th April 2024 in Evesham. This will be followed by interviews on Friday 19th April 2024 via Teams. Please note that the interview dates have been specifically chosen according to the availability of the panel.
We are a Disability Confident Committed Employer. Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview.
If you have any queries about this role, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please email us.
The Churches Conservation Trust is the national heritage charity protecting and opening beautiful historic churches to the public across Englan...
Read moreThe client requests no contact from agencies or media sales.