A position has become available within a newly structured RFEA Support Centre (RSC) situated in Birmingham for a Team Leader to compliment the Project Nova delivery pathway within the RFEA's client contact centre. As the Team Leader you will manage, direct, plan and coordinate the operational activities of the Nova Support Team (NST) to deliver Project Nova and Regroup outputs. As a client advisor within the role you will provide the central registration, tracking and helpdesk functions.

Project Nova is a support programme for Veterans identified in Police Custody; it is focussed on early intervention, support and diversion at point of arrest in order to prevent re-offending and a potential prison sentence. Project Nova is jointly delivered by RFEA and Walking With The Wounded (WWTW) and working in partnership with NHS Liaison and Diversion Teams and Police Custody suites.

The ideal candidate will have proven leadership and supervisory qualities, with a commitment to provide quality delivery and best practice across the team. You will need to be a self starter with the ability to work collaboratively and possessing well developed communication and organisational skills.

Principal Responsibilities

• Develop and update the NST Work Instructions working with the Compliance Manager.
• Task and coordinate the NST to deliver the required outputs.
• Quality assure the activities of NST Client Advisors, including monitoring incoming and outgoing calls.
• Monitor and maintain accuracy and integrity in all staff interactions with management information and client relationship management (CRM) systems, ensuring accurate and timely recording of activity.
• In coordination with the Centre Manager design and implement a contact matrix.
• Ensure a consistent approach to escalating issues to Team Leaders and Case Managers in the Project Nova Regions.
• Ensure that Nova Client Advisor's maintain a dedicated caseload of veterans, with an ability to manage the caseload of the other Client Advisors.
• Under the direction of the Centre Manager maintain a rota to provide coverage of Client Advisor's for the working hours of the RSC.
• Receive referrals of Project Nova veterans in contact with the Police, either arrested or at risk of arrest. 
• Make first contact with referred veterans within 48 hours. 
• Support the Project Nova Team Leaders and Case Managers to engage with veterans.
• Support the Project Nova Team Leaders and Case Managers to register veterans on the CRM system.
• Maitain contact with veterans who are in the support network following referral.
• Investigate and report any issues or problems within the client tracking process.
• Follow up with veteran clients at 3 and 6 months after case closure.
• Provide accurate and responsive telephone, text, social media and email ‘helpdesk’ support to veteran clients and other stakeholders.
• Record all interactions with clients and other stakeholders accurately on the Salesforce CRM.

Ideally the applicant should be NVQ Level 4 qualified in Information Advice and Guidance, however, appropriate training will be given.

The position is Full Time (35 hours per week). A competitive salary and employment benefit package of £25,000 to £26,000 depending on qualifications and experience.

To apply, please submit your CV along with a covering letter. Closing date is 8th March 2020. Interviews are likely to take place within the second week of March.

Successful candidates will be required to undertake Ministry of Defence security clearance (which requires applicants to have been resident in the UK for over 5 years), Police Vetting (NPPV 3) and Enhanced DBS.

Creative Support are looking for an enthusiastic and experienced Team Leader with a good understanding of learning disabilities, mental health and autism. The successful applicant will be joining a collaborative and knowledgeable team, to support the service manager across a number of supported living services and outreach services. You will oversee the day to day management of the service, supporting individuals to maintain their own tenancies.

The supported living services are energetic, supportive environments where the people who use our services engage in many activities, both in their homes and out in the community. Our outreach services support independent and outgoing individuals to promote confidence, emotional wellbeing and independent living skills.

You will benefit from comprehensive and outstanding training from our training academy, and will be developed and guided by supportive and experienced managers.

Full time hours are available (37.5 hours per week). Hours are to be worked flexibly on a rota which will include evenings and weekends according to the needs of the service.

£24,276 - £28,560 p/a (please note successful candidates should expect to be appointed at the starting point of the salary scale and consideration may be given to a higher salary depending on the experience of the individual)

Full-Time (35 hrs p/w) - Fixed Term Contract until March 2021

West Midlands Hospitals- Coventry, Wolverhampton and possibly Sandwell

Are you an influential, driven and compassionate individual with impressive leadership and motivational abilities? Are you looking to make a significant difference to the lives of vulnerable young people?

If so, join St Giles Trust as a Team Manager where you can make a difference and provide advice, guidance and support to your team and volunteers within the department.

About St Giles Trust

An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others. 

About this exciting opportunity

As Team Manager, our successful candidate will be expected to fulfil a broad range of duties, including providing supervision, support and guidance to all staff, and attached volunteers in the form of regular supervision meetings and daily contact; this will include monitoring attendance and performance and reporting to the service manager

You will play an important part establishing and maintaining links with agencies that provide services to the client group, work closely with the regional manager to build partnerships with hospital staff and attend key multi-agency meetings.  It is important that you lead by example, be empathetic, nurturing and flexible in your approach as you will be managing and supporting a team of Caseworkers across the hospital sites.

What we are looking for:

• A proven track record of managing staff teams, including carrying out supervisions, performance reviews and personal development plans
• Personal experience of the criminal justice system, lived experience of the issues facing this client group and/or experience of working with ‘high risk’, vulnerable children, young people and/or families
• Experience in working as part of a multiagency team, working together to achieve positive outcomes for young people and establishing links to further the aims of a project
• Excellent interpersonal and communication skills, both verbal and written, plus strong IT skills
• A collaborative, flexible and positive approach to your work

In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, access to clinical supervisions, season ticket loan and much more.

Closing Date: 3rd March 2020. Interviews: 13th March 2020

UK charity Children’s Liver Disease Foundation takes action against the effects of childhood liver disease, providing information, emotional support, research funds and a voice for all affected.

Please find out more about the difference we make on our website.

CLDF is looking for an experienced practitioner to join our Support Team as a Children and Families Officer to provide an innovative, unique child and family support service. 

As a key part of the Support team the Children and Families Officer will deliver family projects, resources and services including leaflet development, on-line information resources, themed projects and developing and delivering events and residentials.

The Children and Families Officer will undertake travel to hospitals and introduce themselves and CLDF to families, starting the development of their relationship with CLDF and building upon existing relationships. Providing improved outcomes for children and siblings affected by liver disease is at the heart of this service, as is ensuring that families can access support and advice relating to the educational needs of the children affected.

The Children and Families Officer will provide emotional support to families of a child with a liver disease, empowering them to take control of their lives, cope with chronic illness and signpost them to appropriate services looking at the family from a holistic viewpoint.

If you have the required skill set, want a job that makes a real difference and are hardworking, tenacious and outgoing, we're interested to hear from you.

Weekend working away from home, supporting the residential/events programme ( 5/6 times per year) and travelling nationwide will be required. The post is supported by Children in Need funding.

This a permanent, part-time 4 days (28 hours) per week post.

Please note that a Disclosure and Barring Service (formerly CRB) check will be undertaken.

Contract Type:  Permanent

Hours:  Full time, 35 hours a week

Closing Date:  23:59 on Monday 9th March 2020

In The Prince’s Trust, this role is known as Prince’s Trust Executive

This is an exciting opportunity for an enthusiastic youth worker to join our dynamic team and is well suited to an individual that is looking to gain hands-on experience in a thriving and supportive workplace. The successful candidate must be as passionate as us about transforming the lives of young people.

As an Executive, you will work with young people, volunteers and partners to deliver programmes and activities to support and encourage 11-30 year olds. Working as part of a team within Birmingham you will work with clear objectives to ‘connect’, ‘progress’ and help ‘transform’ the lives of young people who need us most.

Responsibilities:

• Supporting young people to develop their confidence and skills.
• Delivery of Prince's Trust's NHS Project, however could be asked to support on any programme if required (Fairbridge, Get Into, Get Started, Enterprise, etc.)
• Supporting young people into positive outcomes including education, training and employment.
• Ensuring young people who need us the most are recruited and engaged through outreach
• Although based in Birmingham, this role can involve travel throughout the Midlands
• Co-ordinating with partners to deliver employment programmes, including leading skills sessions
• Ensuring every young person ‘progressed’ has an action plan with an appropriate pathway of support and keeping detailed records of our engagement with them
• Recruitment and management of trusted partners who refer to and/or deliver our services
• The recruitment and management of volunteers to support and deliver our services

Requirements:

To support our delivery requirements across Birmingham, we are particularly interested in receiving applications from individuals who have some of the following qualities:

• Are able to engage in challenges with optimism and resilience
• Can be adaptive and flexible, ready to embrace change and innovation
• Are experienced in providing one-to-one support and delivering high quality learning and development sessions through a variety of mediums.
• Is a natural and effective communicator, passionate about delivering excellent customer service and making the right decision for young people
• Have experience in at least one of the following areas:
  • Youth Work or Teaching
  • Health & Care Sector
  • Careers & Employability Sector
  • Managing Partner Organisations and Volunteers
• Has a strong understanding of the challenges young people from within The Trust’s target groups might face. 

For more information, please take a look at the job description or the ‘Working with Young People’ page on our website.

Why we need Execs:

This year we will support more than 70,000 young people through a range of proven programmes, with three in four achieving a positive outcome.

We have a bold ambition to extend the reach and impact of our work and help one million young people transform their lives over the next ten years. Our job is to inspire them, support them and release their potential, so that they can thrive, and society can prosper.

We will focus on innovation, to ensure we adapt and remain relevant in a rapidly changing world. We owe it to ourselves and the young people we serve to do the best work of our lives and to help give them an increasing stake in our economy and society. They are the key to a positive and prosperous future for all of us.

Perks for working at The Trust:

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure days between Christmas and New Year
• Fantastic Family leave! Receive 13 weeks full pay and 13 weeks half pay for maternity and adoption leave. Receive 8 weeks full pay for paternity leave.
• Interest free season ticket loans
• The Trust will contribute 5% of your salary to the Trust Pension Scheme
• Generous life assurance cover (4 x annual salary)
• Volunteer / attend events such as music festivals, The Prince’s Trust Awards, active events etc.
• In-house and external training opportunities available throughout the year.

With specific responsibility for leading the continuous improvement of our Care and Bereavement Services, the Head of Hospice services will provide high quality dynamic and inspiring leadership to our teams, and as part of the Senior Team will work to ensure we deliver our strategic aims, specifically ‘We Provide Exceptional Care and Support’.

As Head of Hospice Services you will:

• Provide effective leadership to the Care and Bereavement teams at KEMP Hospice, to enable the provision and maintenance of the highest standards of care and support, embedding an ethos of quality improvement
• On behalf of KEMP Hospice, to hold the positions of CQC Registered Manager, Accountable Officer for Controlled Drugs and Caldicott Guardian.
• As part of our Senior Team, you will provide visible professional and consultative leadership across the organisation, and in particular for the Care and Bereavement teams, to ensure a positive and supporting culture
• Be focused on quality of care and the improvement of the outcomes and experiences of our patients and clients
• Represent KEMP and network at local and regional level, positively promoting and sharing our best practice and ensuring that we are involved and up to date with all relevant health and social care developments
• Efficiently and effectively manage resources and clinical budget
• Develop and build the professional workforce in line with service needs
• Ensure compliance with registering bodies, including Care Quality Commission in the role of Registered Manager and other lead roles as set out in this job description
• Develop, implement and evaluate innovative models of care delivery to meet the changing needs of the people who use our services
• Work alongside your colleagues in our Senior Team to ensure we achieve our strategic aims
• Promote and support evidence-based practice and actively encourage research initiatives within KEMP and externally

Employment & Careers Manager
Birmingham, West Midlands (office/field based, with some travel throughout the West Midlands)

About Us

ACH (Ashley Community Housing) is a social enterprise that provides a range of integration and support services for refugees. During the past ten years, we’ve grown from a small-scale housing organisation to a leading provider of integration, employment and housing services for refugees and newly arrived communities in the UK.

Through our subsidiary Himilo Training, our employment work aims to deliver real long-term impact to our service users by providing them with everything they need for successful employment. We also aim to effectively develop ‘softer’ characteristics such as motivation, focus, ambition and confidence.

We are now looking for an Employment & Careers Manager to join us and support the success of our employment programmes throughout the West Midlands. 

The Benefits 

- Salary of £26,000 - £30,000 DOE & skills 
- Mobile phone and laptop
- Paid company sick leave
- Company pension after probation period
- 20 days’ holiday + Bank Holidays

If you have programme or project management experience and a background in supporting refugees, this is a superb opportunity to support the success of our life-changing employment programmes.

In this rewarding role, you will have the chance to strengthen our links with employers, increase our impact and grow the number of opportunities available to those we support. 

We see refugees as people with talents, skills and aspirations, who are assets which will boost our economy and enrich our communities. If you want to help make a huge difference to these people’s lives, we want to hear from you.

The Role

As the Employment & Careers Manager, you will lead and represent our West Midlands Employment and Careers Service Team. This team delivers CIAG and training, supports our Syrian Vulnerable Persons Resettlement Programme and delivers our commercial pre and post-employment training contracts.

You will manage the contracts and performance of our employment-related programmes, grow our stakeholder network and strengthen our existing relationships with employers. 

Above all, you will ensure that we deliver an impactful and responsive service that is focused on achieving positive, sustainable outcomes for our service users and employment partners.

You will also: 

- Develop, support and motivate your team to perform at their best 
- Oversee and co-ordinate the delivery of our employment programmes 
- Help to maximise our income and ensure all projects are delivered within budget 
- Support the continuous improvement of our services 

About You

To join us as our Employment & Careers Manager, you will need: 

- Programme and/or project management experience, including budgets 
- Experience of working with, and supporting, refugees 
- Previous experience of dealing with a range of employers 
- Excellent communication skills 

Other organisations may call this role Project Manager, Programme Manager, Employment Programme Manager, Employment Project Manager, Charity Programme Manager, Project Delivery Manager, or Training Programme Manager. 

Webrecruit, ACH (Ashley Community Housing) and Himilo Training are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you are ready to take your next step as our Employment & Careers Manager, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Are you looking for a rewarding job where you go home knowing that you have made a real impact on someone’s life?

Sense has a great opportunity for a passionate and dedicated individual to join our team as an Education Service Manager based at our Sense College in Selly Oak, Birmingham. This is a permanent contract working 37.5 hours per week, salary circa £32,800 plus fantastic benefits. 

About the role…

• As Education Service Manager you will work with the Education Coordinator to effectively manage, plan and implement quality education, learning and care provision for learners with sensory loss/impairment and additional learning difficulties
• You will work with the Education Coordinator in demonstrating sound leadership skills to specialist staff in achieving high standards of education provision that fulfils organisational and Ofsted statutory guidance
• You will support the centre staff in participating fully in the development of Sense College education, learning and care provision that meets the needs and requirements of learners and external funding authorities

In return we will offer you…

• Salary of circa. £32,800 per annum, pro rata
• Bespoke, rewarding career pathways
• The opportunity to work in a large, diverse and successful charity where you can develop your skills, knowledge and career in a supportive and flexible environment
• Group Personal Pension scheme
• Generous annual leave entitlement
• Comprehensive induction and commitment to ongoing training
• Enhanced disclosure cost covered

About you…

Essential:

Level 4 or above teaching qualification or willingness to enrol for one within the first 12 months of being in post
Relevant degree or higher level qualification
Proven experience within an education management role
Experience of working with learners with disabilities
Knowledge of keeping children safe in education
Excellent communication skills both written and verbal
Computer literate and confident with all microsoft packages
Able to work flexibily and be self motivated

Desirable:

• BSL/Braille or similar qualification 
• A working knowledge of Ofsted and Education Funding Agency

About Sense…

For everyone living with complex disabilities. For everyone who is deafblind. Sense is here to help people communicate and experience the world. Sense has a proven record of offering high quality, pioneering services. We believe that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential.

If you have any questions regarding this role, please contact the recruitment team via recruit

Housing and Support Manager
Birmingham, West Midlands (office/field based, with travel throughout the West Midlands)

About Us

ACH (Ashley Community Housing) is a social enterprise that provides a range of integration and support services for refugees. During the past ten years, we’ve grown from a small-scale housing organisation to a leading provider of integration, employment and housing services for refugees and newly arrived communities in the UK.

We are currently looking for a Housing and Support Manager to lead our West Midlands Housing and Support Team.

Your Rewards

- Salary of £30,000 - £35,000 per annum (dependent upon qualifications/experience)
- Expenses paid
- Mobile phone and laptop
- Paid company sick leave
- Company pension after probation period
- 20 days’ holiday + Bank Holidays

If you have supported housing operations management experience and a track record of income and rent management, this is the ideal role in which to consolidate your experience and drive forward your career.

This is an amazing time to join us as we invest in our infrastructure to reflect our vision of the future, including new corporate offices in Birmingham and Bristol. You’ll have the chance to make a huge impact on our operations across the West Midlands and enhance the services that we offer.

So, if you are ready for a new challenge in supported housing and are eager to give back to people across the West Midlands, this is the role you’ve been waiting for.

Your Role

As the Housing and Support Manager, you will be tasked with leading a team of 10-15 staff in the delivery of tenant housing and support operations across Birmingham and Wolverhampton.

You will manage both the contracts and performance for our tenanted housing and support operations, ensuring all legal requirements are met and we increase tenant empowerment whilst maximising rental income.

Your role will also involve:

- Growing our stakeholder network and enhancing existing relationships 
- Representing our organisation at forums and within networks to build our profile
- Managing relationships with landlords
- Securing new landlord partnerships
- Developing working practices to increase efficiencies
- Growing skills within your team and promoting an environment of continuous improvement
- Managing property and housing maintenance and care-taking services
- Preparing new rent schemes and annual changes

About You

To be considered as the Housing and Support Manager, you will need:

- Experience of working in supported housing management operations
- Experience of income collection, budget management and rent setting
- Proven experience of line managing and developing staff, including against clear performance targets
- Knowledge of housing management and housing-related support, including statutory and social requirements relating to newly arrived refugees
- A management qualification at Level 3 (at a minimum) or demonstrable equivalent experience

Knowledge of local job markets and the recruitment sector in the West Midlands, including potential delivery partners would be beneficial to your application. Experience of developing and contributing to successful partnerships in the public, private and/or voluntary sector (at project lead level or above) would also be an advantage.

A housing management-related qualification at Level 3 or equivalent would be equally desirable, as would a full, clean driving licence and a vehicle that is insured for business use.

Other organisations may call this role Housing Team Manager, Supported Housing Manager, Housing Support Manager, Community Housing Manager, Housing Operations Manager, or Housing & Care Manager.

Webrecruit and ACH (Ashley Community Housing) are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you are ready to take your next step as our Housing and Support Manager, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Working hours: 37.5 hours per week, Monday – Friday

My client is an established Care and Support Housing Provider based in Birmingham looking to recruit a Deputy Support Manager for one of their services.

As the Deputy Manager you will be managing a small team at floor level and will be responsible for ensuring that all service users are given the best service for their individual needs.

This is a fixed term 12 month contract however my client will consider a permanent opportunity for an exceptional and experienced candidate. Ideally they would like someone who is available immediately however are happy to consider candidates who need to give up to 4 weeks notice.

You will need an enhanced DBS check issued within the last 12 months to be considered for this role.

As the Deputy Support Manager you will be carrying out a range of duties, some of them are as follows:

- To provide and maintain an outstanding delivery of care to residents.
- To support and lead the care team to carry out all care practices in accordance with the Group's policies and procedures.
- To support all staff to promote and maintain a high standard of care, complying with all quality systems introduced by the Group.
- To undertake the initial assessment of residents in line with policies and procedures and develop a care plan with the resident and their representatives, ensuring that it is realistic and achievable.
- To supervise and participate in the delivery of care to residents in line with the care plan.
- To anticipate the needs of the residents, monitor the effectiveness of the care plan, making changes as necessary, ensuring that the plan reflects changing circumstances and current objectives, working in line with the Commission for Social Care Inspectorate regulations.
- To ensure that all residents' care plans and records are maintained and updated in line with regulations.
- To ensure that all medications, including controlled drugs, are administered, recorded, maintained and replenished at all times consistent with the Group's policies and procedures and in line with NMC guidance on drug administration.
- To ensure that weekly audits of medication are carried out in line with the providers medication policy.
- To undertake senior care assistants competencies.
- To carry out regular audits of care relevant practices and address any concerns in a timely manner.
- To demonstrate an understanding of the prevention of abuse of vulnerable adults, recognition of the signs of abuse and procedures to follow in the event of an allegation of abuse.
- To act as a communicator on resident care matters (including any change in condition, concerns, requests etc.) to the resident or to the friends/relatives/advocates of the resident, or to the registered manager and other members of the staff team.
- To promote the inclusion of the residents in all social and recreational activities designed to enhance, stimulate, develop and maintain the highest quality of life and enjoyment within the home
- To work with the management team in recruitment and selection of appropriately trained staff in line with CQC regulations and the providers recruitment policy and procedure.

There will be flexibility required for this role as the working hours are shift based. The shifts include weekends and evening as and when required. Please do keep this in mind when applying as it is an essential requirement.

If you are interested in knowing more and would like to discuss in more detail to apply, please send your CV to [email protected] or contact Haleema on 0121 685 8700 for a confidential chat.

I look forward to hearing from you!

Your expert recruitment consultant is Haleema Farid, call today on 0121 685 8711 or email [email protected] Eden Brown Synergy is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Synergy is acting as an Employment Business in relation to this vacancy.

Service Manager (Mental Health)

Birmingham, West Midlands

Full Time - 37.5 hours per week

Permanent

£29,218

Our client is a leading provider of mental health services in Birmingham and the West Midlands.  They offer high quality services that support both recovery and wellbeing and actively work with people so that they can be in control of their lives.  With respect for the individual at the forefront of all the work they do, this organisation has a well-earned reputation for excelling in quality.

With over 50 years’ experience of supporting people with mental health difficulties within the local community, they always strive to challenge the stigma that surrounds mental distress.

They are currently seeking a Service Manager to join the team. The main purpose of this role is to ensure that the Community Development Worker Service is delivered effectively and efficiently to the standards required within all relevant contractual agreements.

The aim of the service is to support community cohesion and asset building making communities stronger, empowered and resilient. You’ll provide a high quality service, contributing to the auditing of the service against agreed quality standards, monitoring and making recommendations to ensure that high standards of service are maintained. You’ll also continually seek and develop new avenues of community work, monitor and advise on practices and manage resources within agreed budgets.

The successful candidate will have 2 years’ experience of working in a voluntary or paid role within the mental health field, ideally with some experience of community development work. You’ll be a strong people manager who can effectively deliver presentations and training sessions and you’ll have experience of providing creative solutions to problems. 

Our client is seeking someone who has an understanding of managing confidentiality, data protection, safeguarding and health and safety if this is you and you can bring clear ideas to the table, they’d love to hear from you.

#carejobs #socialcarejobs #mentalhealthjobs #birminghamjobs #jobsinbirmingham #jobsincare 

Service Manager

We have an exciting new opportunity for a Service Manager to join a leading provider of services to the health and social care sector.

Position: Service Manager (Neighbourhoods Lead)

Location: Birmingham

Hours: Full-time (37 hours per week)

Salary: £30,000

Contract: Permanent

Benefits: The provision of workplace wellbeing support and activities, flexible working and a range of family friendly policies and subsidised parking.

Closing Date: Sunday 1st March 2020

Interview Date: Friday 6th and Monday 9th March

Having recently secured work to provide a number of local Primary Care Networks with Social Prescribing Link Workers and to facilitate an element of the city’s Neighbourhood Network scheme, there is a need for the creation of a new post to manage and deliver these new areas of work. 

The Role

The Service Manager will manage the organisations neighbourhood focused work including the delivery of Neighbourhood Network Scheme and Social Prescribing Link Workers. Both services are in their infancy so there will be a need for development skills along with ensuring outcomes and targets are achieved. 

You will also be responsible for managing a team of staff working at various levels ensuring that they are motivated to deliver their service and receive relevant support and training.  You will also develop the service, meet contractual targets and take decisive action where needed.

About You

As Service Manager, you will have:

• Strong people management experience, as the post holder will be responsible for a team of staff, most carrying a caseload and working in an outreach capacity. 
• Experience of managing health, wellbeing or social care services.
• A proven track record in building effective relationships with a range of professionals and services.
• An ability to make decisions and problem solve in relation to the services they are responsible for but also be able to contribute to decisions being made affecting the wider organisation

Applicants must be able to work flexibly including some evening and weekend working.

In return…

As an employer the organisation is proud to offer a range of benefits to our staff including provision of workplace wellbeing support and activities, flexible working and a range of family friendly policies and subsidised parking.

About the Organisation

The organisation is a leading provider of services to the health and social care sector. Their aim is to reduce inequalities in learning, employment and health.

You may also have experience in areas such as Services Manager, Service Manager, Day Service, Hospice Service Manager, Activities Manager, Activities Coordinator, Service Coordinator, Services Coordinator, Day Activities, Home Activities, Health, Wellbeing, Social Care, Social Care Services, Health and Social Care.

The role will be to continue to develop and manage a person centred city-wide Care and Domestic Support service providing high quality care to people across Birmingham within the community including sheltered housing schemes. To ensure vulnerable people receive the a high level of care and support subject to their needs and preferences and in line with CQC regulatory requirements.

To liaise with commissioners, organisations and individuals to develop and promote the Service, working to achieve ongoing growth in clients and service hours.

To manage the existing services and to develop and expand the service by liaising with statutory and community organisations throughout Birmingham and surrounding areas.

To manage staff in line with organisational policies and procedures on an ongoing basis.

To manage the recruitment of new staff.

To undertake assessments of need and risk within the homes of all clients, and arrange client contracts and subsequent services based upon an agreed client service plan.

To manage, coordinate and cover on a rota basis, a 24hour on call system for staff and clients.

Do you have:

• Sound care and management experience
• Good understanding of the care needs for older adults
• Excellent organisational skills
• Excellent communication and IT skills
• Wanting to progress and develop within your career
• Commitment to staff and team development
• Confidence and ability to lead a team

Victim Support is looking for an Independent Victim Advocate - based in Kidderminster- covering Wyre Forest and South Shropshire (Bridgnorth, Allbrighton, Shifnal and Much Wenlock)

Victim Support (VS) is an independent charity for people affected by crime in England and Wales. We work towards a world where people affected by crime or traumatic events get the support they need and respect they deserve.

The role of the Independent Victim Advocate is to provide tailored support to victims of crime in Wyre Forest and South Shropshire to help them cope and recover from the effects of crime. You will be required to provide face-face visits/telephone support and be a single point of contact for victims working in a multi-agency support environment.

To be successful in this role you will be flexible and proactive, have knowledge and experience of delivering a service and working directly with clients or service users in a statutory, voluntary or community work setting. You will have experience of creating, monitoring and implementing support plans as well as experience of voluntary and statutory agencies including relevant professional roles, particularly in the criminal justice, health and social care sectors.

Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.

Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are marked in the person specification as (A). In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.

If the vacancy has not specified the essential criteria for shortlisting, please use this section to express how your experience and skills are relevant for the role. If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.

Victim Support takes pride in being a diverse organisation, enriched by the participation of all individuals and communities. Diversity matters and we value it