This role is to support of the Advocacy Matters volunteer project and the running of the Advocacy Matters Steering Group.  Advocacy Matters has a thriving volunteer team comprising of Volunteer Advocates, Volunteer Office roles, Volunteer Events roles and Steering Group Members.  This position would involve directly supporting the volunteer team through training, mentoring, supervision and overseeing casework.

The role also involves the running of the Advocacy Matters Steering Group who provide a user involvement function to the strategic decision making of the organisation, training, self and peer advocacy and consultations.

User involvement is making sure the voices of people are heard and they can actively shape and improve the services they use and influence local and national policy. People who use services are experts on how they should be developed and delivered this is at the heart of Advocacy Matters ethos.

Please Call Kathryn Paynter to discuss

VOLUNTARY ACTION COVENTRY

Community Mental Health Transformation

 Voluntary, Community & Social Enterprise Programme Lead

37 hours per week, - £32,000 per annum plus 7% pension contribution

(Fixed term post until Mar 2024)

The newly formed VCSE Community Mental Health Team will ensure that the voluntary and community sector is effectively engaged in shaping the transformation of community mental health services.  Working collaboratively with other sectors towards an enhanced, easily accessible service providing integrated and seamless care and support for people experiencing mental distress.

We are now seeking a key lead member of the team, able to actively demonstrate a collaborative, empathetic approach to engaging with a range of sectors to bring about a shared vison for transforming mental health services in Coventry and Warwickshire.

You will possess the skills to increase awareness and understanding of the role of the VCSE in community mental health provision and the ability to engage VCSE providers in the clinical redesign of clinical pathways and new care models.

Application forms only, no CVs. Please do NOT submit a CV, only a completed VAC application form.

Closing date for applications: 10am 4th January 2022

Interviews will be held 11th – 14th January 2022

Can you empower disabled people? Do you have a passion for upholding peoples rights?  Could you give a disabled or vulnerable adult a voice?

This role is concerned with the direct provision of professional advocacy expertise to strengthen voice, champion rights, and change lives of people who may be marginalised or vulnerable. Jobholders would be responsible for providing a direct service to gain positive outcomes for people along with wider impacts. Applicants would desirably have gained a recognised qualification for their technical discipline.

Advocacy Matters vision of the future is for a fully inclusive society where vulnerable and marginalised people’s rights are upheld, their needs and wishes acted on and where their lives are fulfilling and active.

SCM is a community of students, past and present, and it is community that is at the heart of who we are and how we do things. Wherever students find us and however they engage, they are our purpose; supporting them to be, and, where they are open to it, to grow in their lives and faith.

We are deeply committed to an inclusive, progressive and radical approach to the Christian faith and we are a movement for today, which means campaigning on current issues of concern such as the refugee crisis, the arms trade and food injustice, and modelling LGBTQ+ celebration and pushing the church to do the same.

As we look to our future we have big dreams of what SCM can be, and to achieve this we’re looking for a Movement Administrator to support our work in bringing together students across Britain.

The main duties of the role include:

• Responding to incoming enquiries from members and SCM communities via telephone, email and social media, and coordinating appropriate responses from the staff team.
• Accurately recording activities on a database and ensuring contact information is kept up to date.
• Undertaking administrative tasks such as sending out welcome packs, resources and other correspondence.
• Supporting the Communications and Marketing Officer in sending regular communications to members and SCM communities.   
• Recording events bookings and sending information to delegates, as well as attending SCM events where possible to support the running of the event.  
• Ensuring that the website is kept up to date and proofreading content.
• Administering termly mailings to SCM’s members, communities and chaplaincies in collaboration with the staff team.  
• Carrying out annual surveys of members, communities, churches and chaplaincies, including collating the data and presenting this to the staff team for discussion.   
• Undertaking any other tasks as required commensurate with the post, such as taking minutes of meetings.

The ideal candidate for this role will be someone who is a confident communicator and can build relationships with people from a wide range of backgrounds. As the main point of contact for students and SCM community leaders, you will be able to respond to queries in a friendly and professional manner, communicating with students and other stakeholders and ensuring a high level of support is offered. You will need to show, in addition to the skills and experience listed in the person specification, that your values align with our values, and that you share our commitment to safeguarding. A willingness to learn and a positive attitude are as important to us as qualifications and experience, so do please get in touch even if you don’t think you meet all of the criteria quite yet.

You would be joining a small but dynamic staff who are deeply committed to the values and work of SCM, and who are excited to welcome you the team and work with you in your role. We can also offer you a competitive salary, a generous annual leave entitlement, pension contributions, enhanced sickness and family leave pay, and flexible working.

We actively encourage people from structurally disadvantaged backgrounds and underrepresented groups to apply. This includes, but is not limited to, people from communities experiencing racial inequality, migrants, refugees, women, non-binary people, people who identify as LGBTQIA+ and/or people from an economically deprived background.

For an informal conversation about this role please contact Lisa Murphy, Operations Manager.

Applications should be submitted electronically in Word format by email before the closing date and time. Please ensure that you clearly state the role you wish to apply for.

Closing date for applications: 4th January 2022 at 11am

Interviews to be held:                             From 10th January

Start date:                                              As soon as possible

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About the role

Sense is looking for people who have experience and knowledge of supporting and leading groups of people to create safe, engaging and fun holiday experiences for those with deafblindness and complex disabilities.

Leading a unique Sense Holiday is a deeply rewarding and life enriching experience and a fantastic opportunity to expand your skillset and experience in working with varied groups. This is an excellent development opportunity for aspiring leaders and managers.

As a Holiday Leader, you will be leading, supporting, and motivating a team of volunteers so that every holidaymaker receives the person-centred care and support they need to have a fantastic holiday which is built around them as individuals.

You will have overall responsibility for the group’s wellbeing and for maximising the holiday experience for all its participants. 

You’ll join a diverse team and network of passionate leaders devoted to enabling individuals to get the most from their holiday. Sense will give you a high level of individual support via phone and email, face-to -face training, and support at our weekend preparation events, and you’ll benefit from creative, innovative and practical ideas from the experience of your peers.

The holidays are running on the following dates in 2022 (you will need to be available for at least 1 whole period):

Week 1: 15th July – 22nd July
Week 2: 29th July – 5th Aug and 30th July – 6th August
Week 3: 5th August – 12th Aug
Week 4: 13th Aug – 20th Aug and 14th Aug – 21st Aug
Week 5: 19th Aug – 26th Aug and 21st Aug – 28th Aug
Week 6: 27th Aug – 3rd Sept
Week 7: 30th Sept – 7th October

The holidays will be running at the following locations: 

London
Cardiff
Kidderminster, Shropshire
Skipton, North Yorkshire
Cirencester, Gloustershire
Kendal, Lake District
Mersea Island, Essex
Rosliston, Derbyshire
Louth, Lincolnshire

Being a Holiday Leader will give you a range of benefits, including:

Free DBS Check
Your pay will be £1018.60 for the 7 night residential holiday, Training days and the Feedback day. In addition to this, we will cover your travel expenses to the location/s for the residential holiday and also the Training weekend.
Free face to face training
Health and well-being support

Your duties can include:

Preparation and planning before the holiday including liaison with families, carers and holiday volunteers
Day-to-day management of the holiday
Reviewing and evaluating the holiday after it has finished
To provide a customised, responsive and high quality service to people with multiple sensory impairments, physical and/or learning disabilities.
To deliver services which meet or exceed organisational expectations and standards.
Full job specification is attached below.

Your required skills and experiences:

Availability to attend Leader Training weekend: 9-10 April 2022, Milton Keynes is essential.
Availability to travel to and lead a 7-night residential holiday in England or Wales between July and October 2022 is essential. Expenses for travel will be covered.
Commitment to complete any additional training as required for your holiday is essential. Depending on training needs, this may be online or face to face.  
Experience working with, supporting, or caring for children, young people, or adults with complex disabilities or other needs is essential.
Full person specification is attached below.

Who are we

For everyone living with complex disabilities. For everyone who is deafblind. Sense is here to help people communicate and experience the world. We believe that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential.

Our short Sense Holidays video shows just some of our fantastic holidaymakers, volunteers and leaders in action.

Scott, who led his first Holiday in 2019, said “You will be proud of yourself if you do it! It’ll be an exhausting but incredible week - a chance to give holidaym

Bethel Health and Healing Network (Bethel) is an award-winning charity founded on Christian vision and principles. The Charity works with some of the most vulnerable people in Birmingham. It’s two main services are a Doula Service and a Listening Service, with both being expanded to develop new activities in line with the Bethel Strategic Plan. The Listening Service comes under the umbrella of the Rapha Project, which also covers the mental wellbeing and healthy living activities. Bethel’s vision is to provide practical and emotional support to individuals, community groups and isolated and vulnerable people.

SUMMARY OF ROLE 

The Services Manager for the Rapha Programme is an expanding role, working within the parameters outlined in Bethel’s Strategic Plan, collaborating in partnership with local groups, consortia, and charities. Responsible for managing a team of paid staff and volunteers, accurate record-keeping of the progress of the project and outcomes for clients, reporting to funders, as well as engaging with partners and developing new strategic links across the city.

The role will include managing the Rapha Listening Service, preparing reports and statistics, and ensuring the future sustainability of the service, raising awareness of the service and its profile, to ensure clients’ voices are heard and listened to and their needs appreciated at strategic levels. The Services Manager will also be responsible for developing new ‘Rapha’ activities in line with the Strategic Plan. A person with good communication skills and development experience in a community engagement or social care/health environment would be best suited to this position.

DUTIES and RESPONSIBILITIES:

1. Leadership and Management

- To manage the Rapha Listening Service, for people with needs, local communities across Birmingham, as well as those referred from other agencies. This will involve the recruitment and training of a team of volunteers or interns who will become “listeners”. To manage any issues that may arise and signpost people, as necessary, to specialist agencies.

- To work closely with Bethel’s partner organisations, to develop and maintain a presence across the city.

- To provide high quality line management to the Rapha team, motivating and inspiring them to achieve Bethel’s objectives through clear communication and regular reviews.

- To work with the CEO, Senior Operations Manager, other senior managers, and the Bethel Board, to develop and implement the strategic/annual plan.

 - To establish new developments that are within Bethel’s Strategic Plan, or are part of Bethel’s vision, together with other partners and agencies

2. Project Management and Development

- To be responsible for the running of Bethel’s Listening Service, together with staff members and volunteers in the Rapha team.

- To develop a healthy-living project to provide health-focused activities especially for people who are isolated, vulnerable or at risk of mental health problems and to work with volunteers/interns and partners in the running of these.

- To work closely with Bethel’s Volunteer Co-ordinator to ensure best possible outcome for clients and volunteers

- To be responsible for assessing each beneficiary referred to the listening project, (including self-referrals), for making decisions about appropriate support for each and for ensuring that service delivery is implemented efficiently.

- To establish referral pathways, by liaising with other agencies and to provide support for service users who may require mental health support and/or healthy-living activities.

3. Networking and Partnerships

- To liaise and communicate with health and social care professionals providing health support to the client group (isolated and vulnerable people and those at risk of mental health problems), as appropriate.

- To liaise and network with a variety of voluntary and statutory agencies, to ensure that partnerships are sound, referrals are appropriate and that the voice of the project is heard across the city; through membership of consortia of relevance to the Rapha project, such as the Living Well Consortium.

- To advertise and promote the projects amongst professionals and agencies who are likely to refer new clients.

- To specifically engage with the Cairn Consortium, providing support of their “Live, Work, Heal” initiative, particularly in terms of giving advice regarding healthy living and healing initiatives.

4. Monitoring and Evaluation

- To keep accurate records, the expenditure of projects, feeding this back to the Operations Manager on a regular basis.

- To keep accurate records of the beneficiaries of projects, ensuring that monitoring of their progress is carried out and recorded and that statistics are reported to funders and the Bethel Board, as required.

- To report regularly in writing on the progress of the Rapha projects to the Bethel Board.

5. Quality and Compliance

- Ensure the highest quality service to the Rapha clients and volunteers, and in line with contractual requirements.

- Ensure effective use of data analysis and monitoring programmes to collate, analyse and use data to inform and drive performance.

- Ensure the highest standards of compliance in relation to safeguarding, health and safety, GDPR/data protection.

- To ensure Rapha’s compliance with the Trusted Charity quality mark and to co-operate in any future assessments for Trusted Charity.

6. Fundraising

- To identify funding opportunities and to work with the Fundraising Officer, Senior Operations Manager and CEO in the development of funding bids to support project management and development.

7. Other

- To carry out any further duties deemed necessary by CEO and/or Bethel Board

- Work within and adhere to Bethel’s policies and procedures.

PERSON SPECIFICATION :

Qualification:

ESSENTIAL

• A degree level or vocational qualification in a relevant subject (e.g., community development, health, mental health, social care etc.) or equivalent experience. 
• Experience and Knowledge

ESSENTIAL

• Experience of developing and managing community and/or health projects and developing collaborative partnerships.
• Experience of managing and/or working with volunteers and/or interns.
• Experience of collating service user monitoring information and ability to keep accurate records of work output and financial expenditure for the purposes of review and service development.
• Experience of working in a multi-ethnic, multi-faith setting.

DESIRABLE

• Experience of working with disadvantaged client groups.
• Experience in a health environment and/or in a community setting.
• Some knowledge or experience of recruitment and training

Skills and Abilities:

ESSENTIAL

• Good listening, verbal and written, communication and interpersonal skills and a friendly and non-judgmental attitude towards vulnerable people.
• Computer literate (word processing, PowerPoint, spreadsheets, email and internet), CRM systems.
• Ability to show leadership but also the flexibility to work under direction and be a team member.
• Ability to motivate and energise people.
• Fundraising and bid development.

DESIRABLE

• An ability to work with a diverse group of people.
• Customer service, marketing, or sales skills.
• The ability to create good work partnerships with multiple stakeholders both internally and externally

Competencies & Behaviours:

ESSENTIAL

• An understanding of a variety of cultures, together with an understanding of how a change in culture can isolate and affect an individual.
• In sympathy with the Christian ethos of Bethel Health and Healing Network.
• A high level of self-motivation and initiative, as lone or proactive work is a major part of the role 

Other:

ESSENTIAL

• Satisfactory Enhanced DBS check.
• Willingness to adopt a flexible working pattern, including attending meetings and events on evenings and weekends.

DESIRABLE

• Current, clean driving licence and car insured for business use

Bethel Health and Healing Network are committed to safeguarding and promoting the welfare of children and vulnerable adults.  All applicants will be vetted for their suitability to work with these groups where required. Applicants for posts that are exempt from the Rehabilitation of Offenders Act will be asked to undertake a Disclosure and Barring Service (DBS) check. Any offer of employment and continued employment will be contingent upon satisfactory vetting results and checks made prior to and during employment where required.

The deadline for applications is 4th Jan 2022 and interviews will be week commencing 10th Jan 2022.

If you have the skills and experience necessary and want to work with a fabulous bunch of people doing great work in and around Birmingham, then apply today.

Thank you for your interest in this role at Bethel Health and Healing Network.

Warwickshire Community and Voluntary Action

is recruiting  

Voluntary, Community & Social Enterprise Mental Health Liaison Officer (Warwickshire)

£28,000 per annum

37 hours per week

Fixed term post until March 2024

Do you enjoy engaging with people and building professional relationships?

WCAVA are seeking a Voluntary, Community & Social Enterprise Mental Health Liaison Officer. The newly formed VCSE Community Mental Health Team will ensure that the voluntary and community sector is effectively engaged in shaping the transformation of community mental health services.  Working collaboratively with other sectors towards an enhanced, easily accessible service providing integrated and seamless care and support for people experiencing mental distress.

We are looking to appoint a skilled relationship builder to connect, coordinate and support the VCSE sector to contribute to transforming community mental health services for people with severe and continuing mental illness (SMI), with a particular focus on personality and complex trauma, eating disorders and community rehabilitation.

The successful candidate must have knowledge and understanding of the VCSE, ability to present at meetings and events and excellent verbal and written communication skills required to work at all levels and engage with a range of audiences.

Flexibility to undertake work out of normal hours and ability to travel throughout Warwickshire are essential.

If you think you fit the brief for this interesting role, please view the job opportunity below and apply as per the guidance.

Download an application pack from our website.

No CVs please

WCAVA is an equal opportunities employer

Closing date: Tuesday 4th January 2022 at 10am

Interviews: Week commencing Monday 10th January 2022

WCAVA is a Registered Charity no. 1123402 and a Company Limited by Guarantee no. 06531268

Recruitment Officer

This is an exciting opportunity to be part of a fast growing organisation and team that recruits and develops young leaders to transform the educational and social outcomes of pupils across the UK. The position offers the opportunity to lead on regional attraction work to deliver a pipeline of high quality volunteers and team leaders (where applicable) excited to apply for the City Year programme.

Position: Recruitment Officer

Location: Birmingham, West Midlands (with a focus on Coventry recruitment) – home working available

Hours: 9am to 5pm, Monday to Friday – flexible working

Salary: £22,000 - £24,700

Contract: Permanent.

Benefits: 25 days’ annual leave (pro rata for fixed term), employee matched pension contributions, interest-free season ticket and cycle to work loans available, excellent employee assistance programme and free eye tests and a range of innovative flexible working options are available that include flexible start and finish times and working from home options. 

Closing Date: Sunday 12th December

The Role

As Recruitment Officer you will contribute to delivering an efficient, effective, end to end recruitment service, supporting selection and retention to ensure outstanding volunteers are recruited to deliver excellent outcomes for schools and pupils we work with.

The position of Recruitment Officer requires the individual to lead their regional recruitment to ensure that we deliver against targets, provide outstanding customer service, build effective relationships, support national project work and use creative approaches to recruitment that are successful for the area. There may also be the opportunity to oversee the management of a Kickstarter in a Recruitment Coordinator role.

You will have responsibility and autonomy to search for exceptional volunteer and team leaders motivated to drive and shape social change.

Primary responsibilities include:

• Responsibility for the attraction of high quality applicants
• Selection of high quality candidates aged between 18-25
• Retention and on boarding volunteers
• Developing marketing and promotional activities
• Monitor and evaluate systems and processes.

About You

As the Recruitment Officer, you will be dependable and flexible with strong organisation and project management skills. You will also have:

• An understanding of recruitment or sales setting
• Experience of working with a range of stakeholders
• Planning and delivery of events and/or presentations to multiple audiences ie young people, university students, both virtual and in person

You will be asked to submit a CV and a cover letter as part of your application detailing your current and previous experience.

If you want to make a real difference and believe that young people can change the world, we want to hear from you!

Due to the high volume of CVs we receive we can only respond back to the successful candidates.

About the Organisation

City Year UK is a youth social action charity which challenges 18 to 25-year-olds to tackle educational inequality through a year of full-time voluntary service. As mentors, tutors and role models in schools, we support pupils growing up in some of the most disadvantaged areas of the UK.

You may also have experience as Recruitment, Recruiter, Recruitment Officer, Recruitment Coordinator, Recruitment Consultant, In House Recruiter, Internal Recruiter, Recruitment Assistant, Junior Recruitment Consultant, Talent Acquisition, Talent Acquisition Specialist, Talent Acquisition Officer, Talent Acquisition Assistant, HR and Recruitment, HR Officer, HR Assistant, HR and Recruitment Officer, Engagement Officer, Volunteer Manager, Charity Recruitment Officer, Charity Recruiter.

Closing date: 13th December 2021 at 11.30pm

Do you have recent experience of providing specialist housing advice and working with people with multiple disadvantages? Then join Shelter as a Senior Advice, Support & Guidance Worker – Housing and help ensure our clients get the support they need.

About Shelter
A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.

About the team

The Adult Support Hub (ASH) service is funded by Birmingham City Council’s Adult Services. The service works with adults with care needs, aged 25+ living in Birmingham, who are vulnerably housed and need support to retain their current homes or access suitable housing. The ASH team receives referrals from adult services or other agencies across Birmingham, and provides support to individuals to achieve agreed outcomes tailored to their needs and goals over an 8-week period. The team will work closely with Shelter Birmingham’s advice team, and our in-house legal team and support workers. Advisers will actively seek opportunities to develop casework which contributes to fairer housing and better housing conditions across the city by contributing to Shelter’s wider work on systems change through strategic litigation, community organising and campaigning.

About the role
As a Senior Advice, Support & Guidance Worker, you will provide advice and support with housing and related issues across the community and manage a varied caseload.You will also identify themes coming through your work and look at systemic change, working with the Hub to provide evidence for any work that may be ongoing.  Working flexibly across Birmingham to meet the needs of the service, you will keep up to date on changes in legislation, utilising this in your day to day casework and line manage, mentor and coach Community Advisers and Advice Assistants. You will also lead on involvement of those with lived experience and ensure co-production in service delivery/design.

About you
You will have experience of providing specialist housing advice and support to people with multiple disadvantages within a safeguarding framework and experience of ensuring quality through supervision, mentoring and coaching. You’ll also need experience of developing and delivering group training sessions. Proactive, results-driven and sensitive to the needs of others, you work well within a team and aren’t afraid to challenge the status quo and introduce new ideas, methods and processes if appropriate. Experience of using a range of IT tools including case management systems, Microsoft Office applications, internet and email with the ability to type is essential.

Benefits
We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to join our team and be the change you want to see in society.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Warwickshire Community and Voluntary Action

is recruiting  

Voluntary, Community & Social Enterprise Mental Health Administrator

£21,500 per annum

37 hours per week

Fixed term post until March 2024

Do you enjoy engaging with a wide range of people?

WCAVA are seeking a Voluntary, Community & Social Enterprise Mental Health Administrator. The newly formed VCSE Community Mental Health Team will ensure that the voluntary and community sector is effectively engaged in shaping the transformation of community mental health services.  Working collaboratively with other sectors towards an enhanced, easily accessible service providing integrated and seamless care and support for people experiencing mental distress.

We are looking for an efficient administrator who will set up the necessary processes for distributing funding for VCSE delivery around mental health support. The post holder will also provide administrative support around community mental health meetings and events.

The successful candidate must have experience of recording, collating and the processing of information and proficient use of Microsoft Word, Google mail, and Excel and ability to keep accurate and clear records with an attention to detail.

Flexibility to undertake work out of normal hours and ability to travel throughout Coventry & Warwickshire are essential.

If you think you fit the brief for this interesting role, please view the job opportunity below and apply as per the guidance.

Download an application pack from our website.

No CVs please

WCAVA is an equal opportunities employer

Closing date: Tuesday 4th January 2022 at 10am

Interviews: Week commencing Monday 10th January 2022

WCAVA is a Registered Charity no. 1123402 and a Company Limited by Guarantee no. 06531268

SCM is a community of students, past and present, and it is community that is at the heart of who we are and how we do things. Wherever students find us and however they engage, they are our purpose; supporting them to be, and, where they are open to it, to grow in their lives and faith.

We are deeply committed to an inclusive, progressive and radical approach to the Christian faith and we are a movement for today, which means campaigning on current issues of concern such as the refugee crisis, the arms trade and food injustice, and modelling LGBTQ+ celebration and pushing the church to do the same. As we put our faith into action we often see our members becoming more confident as leaders, growing as everyday theologians, developing as activists and flourishing in their discipleship.

Our membership is made up of an incredible diversity of people. Some gather in local communities on their university campus or at their church, others come together at a regional level through informal networks, and some members won’t have a local community, so their place of connection is through our national, especially online, work. Wherever someone connects with SCM, our values are present and our aims are worked towards. For some SCM is a place to ask hard questions and be challenged by others who are wrestling with faith and ethics. For others, it is a safe Christian space to express and settle in their queer identity. And for all, it is a place where they can simply be.

SCM is a small charity with a strategic plan for growth and sustainability, of which our fundraising is a key part. We are looking for someone who will continue to grow and professionalise our fundraising using the aims and goals of the fundraising strategy. They will build and maintain key fundraising relationships, particularly with churches and individuals, as well as effectively communicating with grant making trusts and potential partners.

The main duties of this role include:

• Maintaining and developing long term relationships with the SCM Friends network, who are our individual regular donors.
• Organising events and outreach activities to engage existing and new donors.
• Developing the potential of legacy income.
• Maintaining SCM’s database of donors.
• Identifying and engaging with new church partners, including speaking at services and events, exhibiting at local and regional denominational events, and promoting activities such as Student Sunday.
• Supporting other members of the team to integrate the fundraising message across the organisation.
• Supervising the production of fundraising materials, including paper and online materials.
• Researching new potential trust funding opportunities.
• Maintaining long-term and developing new relationships with trusts and funds through face-to-face meetings with trust secretaries and trustees.
• Developing strong cases for support and writing inspirational proposals.
• Reporting on fundraising activity to the trustees and grant making bodies.

The ideal candidate for this role will be someone who is skilled at building and maintaining key fundraising relationships, particularly with churches and individuals, and can effectively communicate our vision to gain support from grant making trusts and potential partners. You will need to demonstrate, in addition to the skills and experience listed in the person specification, that your values align with our values, and that you share our commitment to safeguarding. A willingness to learn and a positive attitude are as important to us as qualifications and experience, so do please get in touch even if you don’t think you meet all of the criteria quite yet.

You would be joining a small but dynamic staff who are deeply committed to the values and work of SCM, and who are excited to welcome you the team and work with you in your role. We can also offer you a competitive salary, a generous annual leave entitlement, pension contributions and enhanced sickness and family leave pay, as well as flexible, hybrid working (a mix of office and home based) from day one.

We actively encourage people from structurally disadvantaged backgrounds and underrepresented groups to apply. This includes, but is not limited to, people from communities experiencing racial inequality, migrants, refugees, women, non-binary people, people who identify as LGBTQIA+ and/or people from an economically deprived background. Due to the nature of this role and the responsibilities of the successful post-holder, a genuine occupational requirement to be a committed Christian is in place for this role in accordance with the provisions of the Equality Act 2010.

For an informal conversation about this role please contact Revd Naomi Nixon, CEO.

Applications should be submitted electronically in Word format by email before the closing date and time. Please ensure that you clearly state the role you wish to apply for.

• Closing date for applications: Tuesday 4th January 2022
• Interviews to be held: From 10th January 2022
• Start date: As soon as possible

An exciting position has become available within the RFEA Central Support Team (CST) based in Birmingham for a Project Nova Client Advisor to join a well established and integrated team. As a Nova Client Advisor you will be hard working, meticulous to detail and conscientious. Working on behalf of the RFEA and Walking With The Wounded Partnership, the principle role will be to provide central registration, tracking and a help desk function for Project Nova.

Project Nova is a support programme for Veterans identified in Police Custody; it is focussed on early intervention, support and diversion at point of arrest in order to prevent re-offending and a potential prison sentence. Project Nova is jointly delivered by RFEA and WWTW and working in partnership with NHS Liaison and Diversion Teams and Police Custody suites.

The ideal applicants for this position will be self-starters with a strong customer focus, excellent telephone manner and be capable of working within a large team and on their own initiative. Excellent communication skills, IT literacy, keyboard skills and interpersonal skills are essential.

Principal Responsibilities

Engagement

• Receive referrals of Nova Veterans (veterans in contact with the Police, in Nova areas, either because they have been arrested or because they are working with the Police as they are at risk of arrest).
• Undertake search for Nova veterans where contact details are missing following referral including use of social media.
• Establish first contact with referred Veterans.
• Support the Nova Team Leaders and Case Managers to engage with veterans.
• Register Nova Veterans on the CRM system.

Support Network Referrals

• Manage referrals for Nova Veterans to organisations in the Support Network, including diary management and reminder calls.

Tracking ans Follow-up

• Contact Nova Veterans who are in the support network following referral.
• Report any issues or problems that the tracking reveals.
• Follow up Nova Veterans at 3 months and 6 months after case closure.
• Provide accurate and responsive telephone, text, social media and email 'helpdesk’ support to Nova Clients and other stakeholders.
• Record all interactions with Clients and other Nova stakeholders.

Ideally applicants should be NVQ 3/4 qualified in Information Advice and Guidance, however, appropriate training will be given.

The successful candidate will be required to work 35 hours per week. Normal working hours will be on a shift pattern between 8.00 am and 8.00 pm Monday to Fridays inclusive. In addition there will be regular Saturday shifts between 8.00 am to 1:30 pm.

The role is offered initially on a one year fixed term contract, but with options to extend and possibly become permanent. A competitive salary package of £19,000 to £20,100 depending on qualifications and experience. Job satisfaction is guaranteed.

To apply, please submit your covering letter and CV. The closing date is 16th December 2021 with interviews scheduled in late December ready to start in the New Year.

Successful candidates will be required to undertake a Ministry of Defence security clearance which requires applicants to have been resident in the UK for over 5 years, an Enhanced DBS disclosure and Non-Police Vetting (NPPV 3).

The opportunity

Are you interested in a career in customer service?  Do you love providing excellent customer service? Would you love to work for an amazing charity that funds research that really does save lives?

If that sounds like you, we want to hear from you!

About the role

We’re looking for three Customer Care Advisors to help us provide a fantastic responsive service to all our customers. 

Acting as one of the first points of contact with the customers, representing British Heart Foundation (BHF) you’ll provide an exceptional level of customer service. You’ll respond to and resolve inbound customers, supporters and fundraisers queries via telephone, email and live chat. 

This role is fast paced and you'll be able o take account for your own work and actions. Using the BHF’s Customer Relationship Management (CRM) database you’ll keep records of all contact made, updating customers’ addresses, contact preferences and all other admin needs.

We're open to receiving applications from candidates UK wide. Candidates would work a blended contract between home and office working and there will be a requirement for a weekly presence at our Birmingham hub.

Please note these are fixed term contracts for 6 months, with the potential to be extended to 12 months. 

About you

With a high standard of written and spoken English, you’ll have experience working in an call centre environment.You’ll be a fantastic communicator, able to listen and problem solve and able to work at pace. 

You'll have a good standard of IT skills and computer literacy specifically relating to Microsoft Office packages, database/CRM systems and the recording/inputting of data.

With a real passion for delivering world-class customer service, you'll be able to demonstrate excellent customer service skills, with energy and empathy by telephone and in writing. You’ll also be able to demonstrate attention to detail and will have excellent administrative and time management skills to deliver results on time and within target.

About us

We’re here to keep hearts beating and blood flowing. With research spanning all heart and circulatory diseases, we are out to beat the world’s biggest killers. From head to toe you have over 60,000 miles of blood vessels in your body so we have our work cut out.

Here at the BHF we understand that you might need a little help balancing your work and home life.  Many of our people work flexibly in many different ways. Please feel free to talk to us about the flexibility you may need; we’re happy to explore what’s possible for you and the role.

We celebrate diversity and make inclusion part of what we do every day. Diversity and Inclusion forms a main pillar in our People Experience Strategy. Our aim is for all of our colleagues and volunteers to bring their true self to work.

Interview process 

The interview process will be held over MS Teams. 

How to apply 
 

It’s quick and easy to apply for a role at the BHF. Just click on the apply button below. All you’ll need is an up to date CV and a supporting statement, outlining your interest in the role and how you meet the role’s criteria.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

Our recruitment process requires that successful candidates are asked to consent to a Basic criminal records check and any offer of employment will be subject to a satisfactory basic DBS check.

This role can be based from any of our UK hubs.

We are looking for a Philanthropy Manager who will lead our Regional Mid-Level Giving Strategy, within the wider Philanthropy directorate, enabling us to grow our support for young people across the UK.

You will be a confident and driven self-starter who works well with others, spots opportunities and enjoys a fast-paced environment. You will be a supportive leader with line management responsibilities within the Regional Philanthropy team. The successful applicant will account manage their own portfolio of mid-level donors - Philanthropists and Trusts and Foundations- across the UK. Collaborating with the Heads of Philanthropy in each region, they will identify opportunities for growth and support with donor communications and stewardship opportunities.

You will be a strong and creative communicator with excellent verbal and written skills to develop compelling proposals and reports, as well as engaging donor newsletters. You will also be a team player with outstanding interpersonal skills, able to develop strong relationships both internally across our Operations and Philanthropy teams, as well as with our donors. Most importantly, this person must believe in The Trust’s work, live our company values and fit within our team’s positive, supportive and collaborative culture.