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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are seeking an Email Marketing & Retention Manager to help build, improve, and manage the communication systems that support audience engagement, membership retention, fundraising campaigns, and community growth across the organisation.
About the role:
As Email Marketing & Retention Manager, you will be responsible for developing and implementing email marketing strategies, retention campaigns, and audience communication systems that strengthen relationships with members, supporters, and the wider community.
You will help create structured communication journeys that improve engagement, increase retention, and support organisational growth through ethical and mission-aligned marketing practices.
This role sits at the intersection of CRM management, analytics, automation, content strategy, and customer experience. Your work will directly affect how people connect with the organisation, engage with campaigns, participate in membership services, and remain informed about our work and mission.
Experience Qualification and Requirements
Formal qualifications are desirable but STRONG experience, initiative, and passion beat and top this always.
Main Responsibilities / Key Duties
· Develop, manage, and optimise email marketing campaigns across onboarding, newsletters, fundraising, retention, and community engagement.
· Build and maintain automated communication workflows and audience journeys.
· Manage audience segmentation to ensure communications are personalised, relevant, and effective.
· Work with the Analytics and Insights team to monitor, analyse, reforecast, and report campaign performance.
· Track retention, engagement, conversion, and communication performance metrics.
· Collaborate with design and content teams to create engaging email templates, messaging, and campaign visuals.
· Ensure consistency in tone, branding, and messaging across all communication channels.
· Manage CRM systems, subscriber databases, and email marketing platforms effectively.
· Ensure accurate data flows between CRM systems, automation tools, and analytics platforms.
· Support fundraising and promotional campaigns through strategic communication planning.
· Implement A/B testing and optimisation strategies to improve campaign performance and engagement.
· Monitor the effectiveness of offers, promotions, and retention campaigns within target audiences.
· Maintain audience lists and communication systems in compliance with GDPR and ethical data practices.
· Support the development of long-term retention and community engagement strategies.
· Document workflows, reporting processes, and campaign structures clearly for continuity and collaboration.
· Work within existing organisational systems while recommending improvements where appropriate.
· Collaborate with safeguarding, digital, and operations teams when handling sensitive or protected audience data.
Essential Skills and Experience
· Minimum of 3+ years experience in Email Marketing, CRM, or Retention Management.
· Strong experience managing email marketing campaigns from planning through execution and reporting.
· Practical experience using email marketing platforms such as Mailchimp, HubSpot, Salesforce Marketing Cloud, Klaviyo, or similar systems.
· Strong written and verbal communication skills.
· Experience using analytics and data insights to improve audience engagement and retention.
· Ability to manage multiple campaigns, workflows, and deadlines effectively.
· Understanding of CRM systems, automation tools, and audience segmentation strategies.
· Strong organisational skills and attention to detail.
· Ability to work collaboratively across digital, design, and content teams.
· Understanding of GDPR principles and ethical communication practices.
· Equivalent professional or voluntary experience accepted.
Desirable Skills and Experience
· Experience working within non-profit, CIC, advocacy, or community-led organisations.
· Experience supporting fundraising or membership campaigns.
· Familiarity with SMS marketing, push notifications, or multi-channel retention systems.
· Experience building automated customer or member journeys.
· Understanding of behavioural engagement and retention strategy.
· Experience using reporting dashboards and campaign analytics tools.
· Experience working in media, education, healing, or social impact environments.
What This Role Requires:
· Strong understanding of email marketing systems and retention strategy.
· Ability to create audience-focused communication campaigns.
· Understanding of CRM management and audience segmentation.
· Confidence working with analytics, reporting, and performance tracking.
· Ability to work independently while collaborating within wider digital systems.
· Comfort working within safeguarding, ethical communication, and data protection frameworks.
· formal qualifications is desirable but STRONG experience and passion beats and tops this always.
What This Role Offers You:
· Founding role in a community-owned digital infrastructure and communications project.
· Leadership-level experience building ethical communication systems for social impact.
· Opportunity to develop advanced skills in CRM, retention, automation, and digital engagement strategy.
· Direct contribution to education, membership, healing, and survivor-centred services.
· Experience working alongside digital teams, strategists, designers, and systems leads.
· Priority consideration for future paid roles as the C.I.C. becomes financially sustainable.
What This Role Is Not For:
· People only interested in commercial or profit-driven marketing.
· Anyone uncomfortable working with serious or sensitive subject matter.
· Those seeking immediate or guaranteed income.
· Individuals unwilling to work with data, reporting, or structured communication systems.
· People who prefer not to work within shared systems, ethical standards, and collaborative processes.
If you believe communication should build trust, empower communities, and strengthen collective growth — and that ethical digital engagement can support healing, education, and social transformation — this role gives you the chance to help build the communication foundations of Tell My Truth and Shame the Devil C.I.C.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re Searching for a Storytelling Superstar — Could It Be You?
Unlock YOUR Potential is a brand‑new East London charity with a bold mission: to open doors for adults who need support, confidence, and real opportunities to move forward in their careers and lives. Through employability skills, mentoring, coaching, and community‑driven programmes, we’re here to help people step into their future with pride and possibility.
But to spark a movement, people need to hear us. To feel us. To believe in what we’re building.
And that’s where you come in.
We’re looking for a volunteer Marketing & Communications Manager to help us raise our profile, build excitement, and tell a story that resonates across East London.
Just a few hours a week — but with the power to shape how a whole community sees us.
What this role is all about
You’ll help us:
Craft a compelling brand voice that feels energetic, hopeful, and human
Build awareness of our mission across East London
Create engaging content that inspires people to get involved
Tell stories that highlight careers, employability, mentoring, and opportunity
Develop simple marketing strategies that help us grow with purpose
Bring creativity, consistency, and clarity to our communications
Your work will help us connect with the people who need us, the volunteers who support us, and the partners who can help us grow.
Who we hope to find
Someone who:
Has Marketing and/or Communications Experience
Loves storytelling and understands the power of a strong narrative
Is passionate about community, opportunity, and social impact
Enjoys creating content that feels alive and authentic
Wants to give back in a way that amplifies real change
Can offer a few hours a week to help shape our voice and presence
Feels energised by building a brand from the ground up
Why your contribution matters
Your creativity becomes the spark that helps someone take their first step toward a new future.
If you’re passionate about storytelling and want to make a real difference in East London and beyond, this is your moment.
Join us. Help tell the story that unlocks someone’s potential.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Children of Voices is a hugely respected charitable organisation helping to improve the lives of young people and their families through genuine care, love, and support.
We are currently seeking a volunteer PR & Marketing Manager. This role is ideal for an individual with previous experience in a PR/Marketing role looking to work within the charity sector.
Responsibilities typically include:
Writing and editing social media content, press releases, CWV guidelines, leaflets, speeches, newsletters and website content
Utilising social media to maintain and manage the CWV image
Representing CWV at events/presentations/meetings
Owning and managing communications related to CWV’s online and offline presence
Developing good working relationships with the media
overseeing and approving all social media content produced by social media team
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Description
We are looking for a Volunteer SEO & Content Strategy Manager to help plan and manage the CIC’s content and search strategy.
You will ensure our educational materials, campaigns, and survivor-centred resources are easy to find, well-structured, and accessible online. This role involves working with the Digital Marketing Director and Digital Marketing team to organise content into a long-term strategy that supports awareness, education, and engagement.
The role focuses on SEO, content systems, and structured knowledge management.
Key Responsibilities
What We’re Looking For
What You’ll Gain
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Description
We are looking for a Volunteer Email Marketing & Retention Manager to help manage email communications that keep our supporters, volunteers and donors informed and engaged.
You will help design and manage email campaigns and supporter journeys that build trust and encourage people to stay connected with our work. This role involves working with the Digital Marketing Director and Digital Marketing teams to send updates, campaign messages and fundraising emails.
The role focuses on building structured email communication, maintaining supporter relationships and monitoring engagement.
Key Responsibilities
What We’re Looking For
What You’ll Gain
The client requests no contact from agencies or media sales.