Evaluation volunteer roles

Monitoring, evaluation and learning coordinators wanted to help East London Waterworks Park deliver its environmental learning goals. 

East London Waterworks Park is a volunteer-led charity that has won a 2024 New London Architecture award and raised £2m towards buying land from the Department for Education to transform the 14-acre Thames Water Depot on Lea Bridge Road on the border of Waltham Forest and Hackney, into a new biodiverse park with natural swimming ponds, forest schools and community spaces. 

We are looking for a volunteer to track the impact of our educational initiatives, gather data, and support continuous improvement in our learning programs. This role ensures that our learning activities are effective and contribute meaningfully to ELWP’s overarching goals.

This role would include:

• Developing measures of success of existing environmental education initiatives
• Collecting and analyzing feedback from programme participants
• Recommending improvements based on data insights

Schools, universities and youth groups we've collaborated with include:

• Waltham Forest College 
• Henry Maynard Primary School, Walthamstow
• Buxton School, Leytonstone
• Kingsmead Primary School, Hackney
• Daubeney Primary School, Hackney
• UCL 
• Royal College of Art
• University of Westminster 
• Project Zero
• Voyage Youth 
• Loyola University Chicago 
• Vanderbilt University Nashville

The Learning Circle currently meets monthly on a Wednesday evening at 8pm for an hour on Google Meet and spends voluntary time outside of the meeting completing agreed tasks remotely.

We're looking for people to lead on these projects and facilitate the direction of the learning working group.

Individuals with experience in research, programme evaluation, data analysis, or education assessment are encouraged to apply. Attention to detail and an interest in measuring impact will be key strengths in this role. Our roles are quite flexible. We hope that people bring radical imagination, peace with nature, and courageous inclusiveness to the role. 

Your support will help young people and learners improve their environmental knowledge of design and research as well as contributing to our community-owned park. This will in turn provide a sense of stewardship over the land once the park is created and student's ideas have been built into the park. Creating learning projects with educational institutions will also help our charity with the strategy to buy the land through showing the value of our environmental education programme before we create the park. 

You will have a significant impact on the creation of a new biodiverse community-owned park with free access natural swimming ponds. By volunteering in this role, you will help shape the future of East London Waterworks Park as a community-led environmental learning space. This  will also help our charity with the strategy to buy the land through showing the value of our environmental education programme before we create the park. If you’re interested in joining us, we’d love to hear from you!

Looking for a role where you can drive forward cancer prevention and earlier diagnosis within an innovative, impact focused research charity?  

The Eve Appeal is recruiting up to 3 new Trustees to the Board with additional opportunities to join other Committees of the Board such as our Finance and Audit Committee or Research Committee. 

The Eve Appeal is the leading gynaecological cancer charity. There are five gynae cancers, which are womb, ovarian, cervical, vulval and vaginal cancer. Our aim is to prevent gynae cancers from developing in the first place, but if they do develop, we want to make sure they’re detected early so more people survive their diagnosis.

To make our goals a reality, we fund research in four key areas: uncovering the causes of gynae cancers, predicting a person’s risk of developing them, identifying how people can reduce their risk, and improving their detection and diagnosis.

We educate; we increase awareness and we provide free confidential and expert information through our Ask Eve nurse service.

We are now looking to strengthen our Board and are seeking candidates who share our commitment to driving forward medical research, raising awareness and promoting education around how these diseases can be diagnosed at the earliest stage or prevented.

We are committed to broadening the range of backgrounds and perspectives represented on our Board. We particularly welcome applications from Black, Asian, Disabled, Working Class and younger candidates, as well as individuals based outside London.

We also strongly encourage applications from people with lived experience—including patients, survivors, carers and family members. Bringing in Trustees who are expert by experience adds valuable insight and perspectives into the emotional, practical and systemic challenges faced by those affected, enriching the Board’s understanding and improving decision‑making. 

We have a highly skilled Board of Trustees and are looking to broaden and strengthen skills in the following areas: 

• Fundraising and philanthropic giving. We have seen incredible success with our fundraising programme in recent years and are now particularly focused on building our major gifts programme 

• Digital, AI tech solutions and strategy. We are ambitious to adopt solutions across all areas of our activity that embrace digital technology 

• HR / People. Experience across culture, staff and volunteer wellbeing, effective recruitment skills and organisational culture experience 

• Research / medical / NHS strategy and delivery experience. Experience in the UK / and or international health sector (private, public, academic).

Becoming a Trustee 

You will help lead the Board’s responsibilities across all areas of governance including strategy development and staff mentoring, evaluation and impact, ensuring donor and beneficiary aspirations, commitments and needs are met and the charity is fulfilling all of its charitable objects and agreed strategic objectives.

You will work within the legal and regulatory framework set out by the Charity Commission and will be supported by the CEO and senior staff team at Eve to enable you to do this effectively. You will have exceptional communication, interpersonal and analytical skills with the confidence and ability to ensure decisions are actioned in a timely manner. 

This is a voluntary role, with reasonable expenses reimbursed. In return you’ll gain valuable experience and satisfaction, and the opportunity to develop your skills and utilise your expertise and knowledge. 

People from all backgrounds are welcomed, as The Eve Appeal aspires to build a committed and diverse board that reflects our beneficiaries and communities. 

To apply please submit a CV and covering letter.

Who They Are
Sheffield ME and Fibromyalgia Group offers information, support, and a key point of contact for individuals living with Myalgic Encephalomyelitis / Chronic Fatigue Syndrome (ME/CFS), fibromyalgia, and long Covid, as well as for their families and carers across South Yorkshire and North Derbyshire.

The Group is committed to increasing public understanding of ME/CFS, fibromyalgia, and long Covid. It works to raise awareness and promote accurate knowledge of these complex conditions, all of which currently have no known cure.

The Role
The organisation is seeking several Trustees to help strengthen its governance as it continues to provide high-quality online and in-person services and activities to more than 700 members.

With capacity for up to ten Board members, the Group welcomes applicants with a variety of skills, including but not limited to:

• Human Resources

• Fundraising and bid writing

• Finance

• Governance

• Strategic planning

• Impact and evaluation reporting

The Group is progressing through an exciting period of development and continuous improvement. It is looking for individuals who are open-minded, willing to engage in constructive challenge with fellow Trustees and the Manager, committed to understanding member needs, and motivated to make a meaningful difference in the lives of those affected by ME/CFS, fibromyalgia, and long Covid.

We are looking for volunteers to monitor nestboxes at Nagshead in Spring and Summer

This role will involve monitoring nest boxes between April and July. You will identify nests, check them weekly and follow chicks through to fledging, recording your findings as you go. You will be working with one other person, and ladder climbing is involved.

You will need to be able to commit to checking your route on the same (or close to) day each week. You can choose which day of the week you carry out the nest box check. As this role involves working with another person, you might want to take it on with a family member or friend. You each need to apply and then let us know that you want to work together. If you don’t have someone to volunteer with, this isn’t a problem as we can pair you up with someone.

It can take between 2-3 hours to complete your route. As the nest boxes are situated in a woodland the terrain can be uneven and hilly.

We will offer full training for the role, including identifying birds and nests, and health and safety training in the safe use of ladders/working at heights.

Skills required for this role:

• Good wildlife identification and knowledge of wildlife, OR the willingness to increase your identification skills

• Safe working, ability to follow safe working procedures

• Teamwork or pair work

• Care and sensitivity around wildlife

• Ability to clearly record information and findings

• Good physical fitness is needed, as climbing ladders and uneven terrain is involved

• Ability to navigate using a route map to locate nest boxes.

This is a really rewarding role and offers volunteers a chance to develop hands on experience and skills around surveying. The role also offers an opportunity to be out in nature and benefit your own health and wellbeing. It will suit someone who enjoys being outdoors.

We’re looking for detail-orientated, proactive people who’d like to use their research or writing skills to help strengthen our funding applications and impact reporting.

As a Research and Bid Support Volunteer, you’ll help identify funding opportunities, gather data and evidence, and support the preparation of grant proposals. You’ll also assist with compiling feedback and monitoring information that helps us demonstrate the difference our work makes.

This role is ideal for someone who enjoys research, analysis and writing and wants to gain experience in how charities develop projects and secure funding.

What You’ll Be Doing

• Researching grant opportunities that align with our programmes and priorities
• Helping gather data, statistics and community evidence to support funding applications
• Reviewing funder guidelines and eligibility criteria
• Assisting with drafting or formatting sections of funding proposals
• Collecting quotes, case studies and outcomes to demonstrate impact
• Supporting report preparation and data organisation for monitoring and evaluation

Skills and Qualities We’re Looking For

• Strong written and research skills
• Attention to detail and ability to analyse information clearly
• Organised and methodical approach to work
• Confidence using digital tools and online databases
• Interest in community development, funding or project design
• Discretion when handling sensitive or confidential information

What You’ll Gain

• Experience contributing to real funding applications and impact reporting
• Insight into charity fundraising, project development and evaluation
• Opportunities to build research, analysis and writing skills
• The satisfaction of supporting projects that bring lasting community benefits

About Us

We are a community-led charity tackling poverty at its root by empowering people and communities to overcome barriers and build sustainable futures.

Our programmes support children, young people, adults and families through education, employability, wellbeing and social inclusion activities that promote confidence, connection and opportunity.

Safeguarding and Inclusion

We are committed to safeguarding and promoting the welfare of children, young people and adults involved in our work.

Safeguarding training will be provided for all volunteers and a Disclosure and Barring Service (DBS) check may be required for this role.

We welcome volunteers from all backgrounds and will make reasonable adjustments to support participation wherever possible.

Across the UK, our 65 local branches work with disabled people to help them live the lives they choose. Our network of skilled volunteers respond to thousands of requests each year to design and make customised equipment free of charge.

Our volunteer Fundraisers use their organisational and people skills, as well as creativity and a sense of fun, to raise vital funds for their local branch.

What the role involves

This is a varied role that each branch can do a little differently, but it may include the following responsibilities, with potential for additional fundraising opportunities:

· Organising fundraising events big and small

· Identifying and helping to apply for local grants

What you’ll need for this role

· An interest in fundraising – prior experience isn’t a must

· Able to work independently from home

· Willing to attend meetings of your local branch

· A commitment to our aims and values

You’ll also need to complete the induction checklist and a reference check.

If it works better for you, there’s a possibility this role could be done remotely.

Why volunteer

When you volunteer with us, you join a community of committed people with a passion for helping to improve the lives of others. We’re a volunteer led organisation, and we couldn’t do what we do without your hard work, skills and commitment.

N.B. We’ll reimburse any out-of-pocket expenses during your time with us.

Amy’s Place is a partnership between the Amy Winehouse Foundation and Clarion Housing, providing supported living accommodation for young women aged 18-30 in recovery from drugs, alcohol and other addictive behaviors.

An enthusiastic, reliable and compassionate volunteer with good interpersonal skills and a desire to help others. The volunteer needs to hold a professional level diploma in counselling and have training and experience working with individuals with eating disorders.

Activities

• To provide therapeutic support to young women (aged 18-30) with eating disorders
• One-to-One counselling sessions will aim to support the individual to improve self-confidence, identify and resolve negative thought processes, implement constructive coping strategies and empower them to fulfil attainable life goals
• To develop and promote a positive relationship with the women within allocated caseload
• To keep up-to-date with development in the field of counselling and eating disorder therapy
• To manage appropriate professional boundaries in the relationship
• To maintain records for monitoring, evaluation and tracking purposes plus service evaluation
• To take responsibility for own professional development

Requirements

• Hold a professional level diploma in counselling
• Hold professional membership with BACP, UKCP or equivalent
• Have own regular supervision with a qualified supervisor
• Fully trained in eating disorder therapy and previous experience supporting individuals with eating disorders
• This role requires us to carry out a check through the Disclosure and Barring Service for the Enhanced DBS

Commitment 

This is a flexible opportunity and volunteering times and frequency will vary depending on the volunteer’s availability and the needs of the residents. Ideally weekly one-to-one sessions for a minimum of 3 months.

Support 

•  Volunteers receive a thorough induction and have access to any relevant in-house and external training
•  Reasonable travel and lunch expenses will be reimbursed
• The role is based at the service in East London. The exact address cannot be given until the volunteer starts due to safety and privacy reasons.

About Roots Academy

At Roots Academy, we’ve built a learning experience that’s changing the lives of the ummah’s future leaders, change-makers and visionaries.

Our vision is enabling university students to live God-centred lives, so we teach structured, engaging and transformative face-to-face foundational Islamic education to over 1,800 students across the UK.

Role Summary

As a Teaching Quality Assessor, you will play a crucial role in ensuring the delivery of high-quality Islamic essentials education across universities in the UK. This volunteer will assess the teaching quality of Roots Essentials courses, providing feedback and recommendations to support continuous improvement. The role supports the team’s goal of maintaining high educational standards and providing an enriching learning experience for university students.

Key tasks

▪ Observation and Assessment: Observe classes (in-person or virtually) and assess the teaching quality, content delivery, and student engagement based on established criteria.

▪ Evaluation: Evaluate the effectiveness of teaching methods, course materials, and assessments used in delivering the Roots Essentials Curriculum.

▪ Feedback and Reporting: Provide constructive feedback to instructors on teaching quality and suggest areas for improvement.

▪ Quality Assurance: Ensure that the curriculum is being delivered in a manner that aligns with the programme’s educational objectives and Islamic principles.

▪ Collaboration: Work closely with the Education Vice-Lead and Academic team to support the professional development of instructors.

▪ Documentation: Prepare reports summarizing observations, evaluations, and recommendations for enhancing the educational experience.

▪ Training Contribution: Contribute to the development and delivery of training materials or workshops for instructors to improve teaching practices.

What we’re looking for

▪ A background in Islamic studies, education, or a related field, with a good understanding of foundational Islamic knowledge.

▪ Previous experience in teaching, assessing, or quality assurance in an educational setting, preferably within Islamic education.

▪ Strong skills in classroom observation, evaluation, and providing constructive feedback.

▪ Excellent written and verbal communication skills, with the ability to interact effectively with instructors and programme staff.

▪ A strong commitment to maintaining and improving the quality of Islamic education in a university setting.

▪ Sensitivity to the cultural and religious context of the programme and its participants.

What we have to offer

▪ Be part of a team of 100+ dedicated international volunteers.

▪ Receive continuous rewards for those that seek Islamic knowledge from the Roots platform.

▪ Be a part of a growing organisation that aims to revive and educate Muslims from a grassroots perspective.

▪ Receive in-house tarbiyah sessions to develop your deen.

Please note this is an unpaid volunteer position.

Volunteers are entitled to claim expenses incurred for food, travel and equipment, in line with our Expenses policy.

Trustee Recruitment

Age UK Redbridge, Barking and Havering

Become a trustee for Age UK Redbridge, Barking and Dagenham and Havering (Age UK RBH)

We are seeking new trustees to strengthen our Board and help shape the future of vital services for older people across our three boroughs.

We are looking for dedicated, passionate people, of all ages, with a range of professional and life experience, to join the Age UK RBH Board of Trustees.

You'll join a trustee team with a vast amount of personal and professional experience across a whole range of fields.  You’ll be warmly welcomed, participate fully in the governance of our charity and all that entails, and supported to develop your skills.

We'd love to hear from you whether you're an experienced trustee or have never been one. It's just important that you're passionate about creating a fair and equal society for older people and can embody our values.

What we are looking for:

· Previous committee experience and abilities to work in a team

· Professional or voluntary skills and experience covering areas such as supporting older people, caring, finance, communication, property, Human Resources.

· People who live in one of our 3 core boroughs or work or have family connection to one of them or an interest in supporting older people in Redbridge, Barking and Dagenham and Havering

· Commitment to diversity and inclusion

It is not essential to be an older person yourself (due to a majority of older people on the existing board).

We are particularly keen to recruit trustees with experience in one or more of the following areas that are underrepresented on our board:

· Legal – governance, compliance, contracts, safeguarding

· Human Resources – workforce development, wellbeing, organisational culture

· Local Authority/Public Sector – commissioning, partnership working, policy insight

· Data and Digital – evidence‑based decision making, data governance, innovation

· Social Enterprise/Business Development – income generation, sustainability, entrepreneurship

· Commissioning and Contract Management – strategic commissioning, outcomes framework

We're actively looking to improve the diversity of our Board of Trustees, so we'd especially like to hear from people from diverse backgrounds and under-represented groups.

Time commitment

There are six Board of Trustees Meetings in the year usually on a Friday afternoon and additional training days as required.

Contact

To register your interest in becoming a trustee please email your CV with a short paragraph stating why you are interested in the role to chair

We will invite you for a conversation and provide further information about becoming a trustee.

Closing date: 31st January 2026

Interviews: Week beginning 9th February 2026

For more information please email:

Alima Qureshi, Chair of the Board of Trustee

Andreea Albu, Chief Executive

Age UK Redbridge, Barking and Havering

Overview:
Lead the design and delivery of all educational and life-skills programmes for children and young people. Ensure high-quality, inclusive learning experiences that promote wellbeing, confidence, and personal development.

Key Responsibilities:

• Design and oversee delivery of alternative education and life-skills programmes

• Line-manage tutors, youth mentors, and programme volunteers

• Develop curriculum materials and evaluation frameworks

• Build partnerships with schools, youth organisations, and local authorities

• Monitor safeguarding and child welfare in all sessions

• Report impact data and outcomes to the CEO and trustees

Skills & Experience:

• Background in education, youth work, or social development

• Experience managing staff or volunteers

• Strong understanding of safeguarding and child protection

• Excellent communication and organisational skills

• Creative, passionate, and able to motivate others

Role Description: 

This role sits within our new Coproduction and Transformation Project

The role of the Co-Production Volunteer is central to the success of the Co-Production and Transformation and Engagement Project. Volunteers bring lived experience, local knowledge, and critical perspectives to support the redesign of mental health services, so they are inclusive, accessible, and rooted in the real needs of those who use them.

This role exists to ensure that service users, carers, and community members have a meaningful voice in shaping decisions that affect care delivery. Volunteers will work alongside professionals, clinical teams, and other stakeholders to challenge assumptions, identify gaps, highlight strengths, and co-create improvements. Whether drawing from personal experiences of mental health challenges, supporting someone through the system, or working in the community, volunteers act as equal partners in transformation. They help build bridges between professionals and service users, promote accountability, and encourage a culture of openness and innovation.

Through structured engagement such as workshops, advisory groups, feedback panels, and co-design activities, the Co-Production Volunteers will contribute to the long-term sustainability and responsiveness of mental health services. Their insights help ensure that care is not only clinically effective but also emotionally safe, culturally sensitive, and aligned with what matters most to the people it serves.

Main Tasks

· Attend monthly co-production workshops, steering groups, or feedback sessions

· Share personal and/or collective experiences to inform service transformation

· Provide administrative support- send and respond to emails, input information on our database

· Review materials and provide feedback (e.g., policies, pathways, information leaflets)

· Participate in recruitment panels, focus groups, and pilot testing where appropriate

· Help create accessible, inclusive spaces that welcome diverse voices

· Promote equality, dignity, and psychological safety within meetings

· Support evaluation activities and co-authoring of reports or recommendations

· Uphold HFEH Mind values and behaviours

We are looking for someone who:

· Has lived experience of mental health challenges

· Good communicator

· Passionate about improving NHS West London Mental Health services

· Are a non-judgmental and friendly individual 

· Lived experience of mental health services (personal or as a carer/family member/community member)

· A commitment to improving mental health care and reducing stigma

· Willingness to share personal insights in a respectful and constructive way

· Openness to listen and engage with others from diverse backgrounds

· Ability to attend meetings and participate reliably (online or in person)

· Basic communication and interpersonal skills (speaking, listening, expressing views)

· Comfortable working as part of a group, including with professionals and other volunteers

· Respect for confidentiality and group boundaries

· Ability to reflect, ask questions, and provide feedback on ideas, documents or processes

· Interest in learning about co-production, service transformation or health improvement

· Respect for inclusion, anti-discrimination, and safeguarding practices

· Willingness to learn digital tools (such as Zoom or MS Teams) with support if needed

· An understanding of the local community context and the challenges people may face accessing care

Those from or have an interest in:

• Black and Minority Ethnic Communities
• Civic Responsibility and Communities
• Disability
• Employment, Education and Training
• Health and Social Care
• Homeless and Housing

What's in it for the Coproduction Volunteer? 

Joining our Service User Network is a fantastic opportunity to get involved with a nationally recognized charity, whilst supporting positive changes within the NHS West London Trust. We provide initial and ongoing training, as well as plenty of opportunities for progression within the organization. You will also be a part of a supportive team with great awareness of wellbeing and the mental health sector. 

We are looking for volunteers to support us at our exciting Play & Learn Toddler Sessions across Bedford however we are particularly keen for volunteers to support at the following sessions:

Wixams - 1st & 3rd Monday (Term Time Only) - 9.30-11am

Thurleigh - 2nd Monday (Term time Only) - 10-11.30am

Wootton - 3rd Thursday (Term Time Only) - 1.30-2.45pm

If you would like to volunteer and you are worried about childcare, please feel free to bring your other child/children to the session too! We are fully flexible with supporting parents in their volunteering journey. 

We want to ensure all families feel valued and welcome and some of the activities you will be doing include: 

• To support the engagement of parents in their child/ren’s development and learning.

• Setting up and tidying away activities

• Engage and play with the children 

• Engage with the parents/carers through conversation

• Lead on specific activities if desired

• Support the planning and evaluation of sessions with Children Centre staff

• To support Children Centre staff in registering families by handing our and supporting families completing our registration form

• To promote ECP/One YMCA values and ethos

• Knowledge and experience of working with young children and/or families would be preferred as this is a very hands on role!

Training and support will be provided throughout your journey, we look forward to welcoming you to the ECP family!

Please note, you will be required to undergo a DBS check and 2 references will be taken up. 

Request For Quote (RFQ) 

ActionAid Communications in Humanitarian Emergencies Review

Request For Quote (RFQ)-Humanitarian Emergencies Review

Date of issue: 12 December 2025 

RFQ reference number: [AAUK COMMS001]

Closing date for submissions: 23rd January 2026 

1. Background 

ActionAid’s Red and Orange Alert protocols are designed to guide communications in humanitarian emergencies, ensuring timely, accurate, and coordinated outputs across the global federation. These protocols play a critical role in mobilising public attention, fundraising, and shaping narratives. However, questions have emerged around efficiency, resourcing, wellbeing, integration with wider organisational work, and alignment with ActionAid UK’s 2025–2028 strategy and ActionAid’s international strategic framework (SIF 3). 

This review will assess the current Red and Orange Alert communications protocols, identify strengths, challenges and key successes, and recommend revisions to strengthen their effectiveness, sustainability, and alignment with organisational priorities. 

2. Objectives 

1. Review the existing Red and Orange Alert communications protocols to assess their relevance, effectiveness, and unintended consequences.
2. Make recommendations for a revised protocol, including clearer structures for delegated authority, risk/crisis communications, staff wellbeing, and integration with wider organisational priorities. 

3. Scope of work 

ActionAid is looking for a qualified consultant or company to undertake a review of ActionAid’s communications work in humanitarian emergencies

The review will: 

• Use our existing Memorandum of Understanding (MOU) as a starting point.
• Examine how ActionAid's existing “Red and Orange” Alert protocols function in practice across ActionAid UK and the Global Secretariat.
• Assess the resources required to activate alerts, including staff time, budget, and outputs, and analyse the value generated for the organisation particularly against ActionAid UK’s new strategy and SIF 3.
• Explore the unintended consequences of the protocols, including:
• Impact on staff wellbeing and risk of burnout.
• The extent to which Red Alerts are siloed or disconnected from other organisational priorities.
• Investigate gaps in managing reputational risk during highly volatile and politicised humanitarian crises
• Who is responsible for risk and how is authority currently delegated
• What processes currently exist.
• What risks does AAUK face, internally and externally
• Recommendations for a clear and sustainable reputational risk framework  

4. Methodology 

The review team will: 

• Gain an understanding of AA's wider organisational work, to ensure the reviews alignment with ActionAid UK’s 2025–2028 strategy and ActionAid’s international strategic framework (SIF 3).
• Conduct document analysis of the existing MOU, alert protocols, and sample case studies of recent alerts.
• Carry out interviews or focus groups with key stakeholders, including:
• ActionAid UK Red Alert staff.
• Global Secretariat Orange Alert staff.
• Fundraising colleagues.
• Other relevant ActionAid staff who engage in emergency communications.
• Collect and analyse data on staff time, budget allocations, outputs, and outcomes linked to past alerts.
• Synthesize findings into a diagnostic report with recommendations. 

5. Deliverables 

•  Inception Note
•  Desk research and interviews
• Draft review report  
• Presentation of findings

6. Governance & Management 

• The review will be commissioned by ActionAid UK and coordinated with the Global Secretariat.
• Oversight will be provided by the Co-CEOs office.
• The review team will report regularly to the commissioning manager at ActionAid UK. 

7. Timeline 

The review is expected to run over a period of 14 weeks starting on as soon as possible, although there is some flexibility on the timetable. A detailed timeline will be agreed during inception. 

5. Required skills and experience  

The applicants should demonstrate the following:  

Essential 

• Track record in communications for humanitarian and emergency contexts within international NGOs
• Experience in designing and conducting evaluations, reviews, with a focus on communications, advocacy, and fundraising impact.
• Analytical and synthesis skills – able to combine qualitative and quantitative data into clear, evidence-based findings and actionable recommendations
• Demonstrated ability to apply decolonial, feminist, intersectional, and anti-racist approaches in research and evaluation.
• Project management skills, political and cultural sensitivity, with experience working on communications in sensitive or high-risk contexts (e.g. conflict zones).
• Facilitation and interviewing skills, with diverse range of stakeholders across geographies and functions, and to handle sensitive feedback (e.g. on leadership, team well-being).
• Strong written and verbal communication skills, able to produce high-quality, concise reports,
• Independent, objective, and credible 

 Desirable 

• Knowledge of ActionAid’s work, organisational structure, and values. 

6. Proposal requirements  

Interested parties should submit:  

Technical Proposal (max 10 pages), demonstrating:  

• Understanding of the assignment
• Proposed delivery plan. 
• Relevant experience / team composition  

Financial Proposal, including:  

• Daily rates and total consultancy cost (inclusive of all taxes and expenses). 
• Breakdown by deliverable and cost  

Annexes, including:  

• CVs of key personnel. 
• Examples of previous work (Organisational humanitarian communications frameworks).
• At least 2 references  

7. Submission Process  

Proposals should be submitted via email. Please press the apply button and you will be re-directed to further information
Subject Line: RFP – AAUK Organisational Humanitarian Communications Consultancy – [Your Organisation Name]  

Request For Quote (RFQ)-Humanitarian Emergencies Review

Deadline for submission:06 February 2026 

8. Evaluation Criteria  

• Proposals will be assessed based on the following: 
• Technical understanding & methodology 
• Relevant experience & qualifications 
• Cost-effectiveness 
• Quality of previous work 
• References  

9. Terms and Conditions  

• All intellectual property and reports developed during this consultancy will remain the property of AAUK  
• Shortlisted candidates may be invited for an interview or presentation.  

This Role Is Where Trust Is Built—or Lost
At Tell My Truth and Shame the Devil C.I.C., social media is not a marketing channel. It is often the first place someone tells the truth. The first place a survivor speaks. The first place a young person asks for help, direction, or hope. The Social Media Engagement Officer is the human presence behind our platforms — responding, guiding, holding boundaries, and directing people safely into the right parts of our ecosystem. This is not a growth-hacking role. This is a trust, discernment, and care role.
 
Purpose of the Role
The Social Media Engagement Officer ensures that every interaction on our digital platforms is:

• Human, not automated
• Trauma-aware, not reactive
• Boundaried, not extractive
• Purpose-led, not performative

You are the bridge between content and community — between attention and action.

Experience Qualification and Requirements

Essential experience

• Experience in community engagement, online community management, moderation, or customer support where tone, safety, and trust matter.
• Experience communicating in sensitive contexts (e.g., advocacy, youth work, frontline/community roles, safeguarding-adjacent environments).
• Experience handling challenging messages, conflict, harassment, or emotionally charged content with professionalism and calm judgement.

Essential skills & qualities

• Strong written communication skills, including the ability to respond clearly, respectfully, and consistently in public and private channels.
• Emotional regulation and resilience when exposed to distressing content, survivor stories, or hostile interactions.
• Reliability, discretion, and strong boundaries, including comfort following protocols and escalating without delay.
• Ability to apply trauma-informed language and maintain C.I.C tone-of-voice without offering counselling or personal advice.
• Ability to triage and route people appropriately (donations, volunteering, VFAP, podcast submissions, resources) using approved pathways.
• Attention to detail for logging patterns, risks, and recurring needs, and sharing structured feedback with the team.

Desirable 

• Experience engaging across multiple platforms (TikTok, Instagram, X, YouTube, LinkedIn) and adapting tone to platform norms.
• Familiarity with safeguarding principles, escalation workflows, and online safety practices.

Training & support provided

• Safeguarding protocols and escalation pathways.
• Platform-specific engagement standards and tone-of-voice guidance.
• Escalation and reporting systems, including how to log risks and recurring themes.

Main Responsibilities/ Key Duties

• Monitor comments, replies, and DMs across C.I.C platforms to maintain a safe, respectful, and survivor-centred community environment.
• Respond consistently in alignment with C.I.C values and tone, using trauma-informed language and maintaining clear safeguarding boundaries at all times.
• Direct individuals to the correct pathways and resources, including donation routes, volunteer onboarding, VFAP (Violence-Free Action Pathway), podcast submissions, and approved support information.
• Identify and flag safeguarding concerns immediately to the appropriate role, ensuring that potential risk is not held in engagement channels.
• Escalate high-risk messages using agreed protocols, prioritising urgent or concerning disclosures, threats, harassment, or boundary breaches.
• Help maintain comment spaces that are respectful and free from harassment, minimisation, victim-blaming, grooming behaviour, or abusive language, taking action in line with moderation guidance.
• Support healthy engagement by encouraging constructive dialogue, de-escalating where appropriate, and reinforcing community standards without argument or defensiveness.
• Log patterns, risks, and recurring community needs (e.g., common questions, frequent triggers, misinformation themes, safeguarding hotspots) and feed insights back to the team.
• Work closely with Community Moderation & Safety, Safeguarding, and Campaign/Content teams to ensure joined-up responses and consistent public-facing messaging.
• Maintain confidentiality, discretion, and professional boundaries; you do not counsel, diagnose, or provide emotional support — you route safely and responsibly.

This role is not suitable if you:

• Want to debate or argue online
• Struggle with emotional boundaries
• Seek influencer-style engagement
• Want creative control over content
• Are unable to follow safeguarding procedures strictly

This is not about visibility — it is about responsibility.

Important to Be Clear

• This is a volunteer role during the build phase
• It carries real responsibility and trust
• Emotional maturity is essential
• Paid roles will emerge as the organisation becomes financially sustainable

Next Steps

Shortlisted applicants will be invited to:

• A values-led conversation
• A short scenario-based engagement discussion

If you believe that how we respond matters as much as what we post, and that care is an operational function, not a feeling, this role is for you.

 A Final Word
Social media is about people, not platforms.

If you know that:

• Trust is built through presence, care, and consistency
• Boundaries are a form of protection, not distance
• Privacy and consent are safeguarding responsibilities
• How we respond matters as much as what we post