Visitor experience officer volunteer roles
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We are looking for friendly and enthusiastic people to help us in our brand-new Visitor Centre at Crystal Palace Park!
The Visitor Centre is a welcoming hub where visitors can discover the history and heritage of Crystal Palace Park through a permanent exhibition, browse our gift shop and find information to help them make the most of their visit to Crystal Palace Park. The building also includes a flexible space available to hire for community events, meetings, and activities.
Volunteers will play a vital role in ensuring that visitors have an informative and positive visit. You’ll volunteer in pairs, supported by paid staff, to welcome visitors and support our Visitor Centre shop and membership opportunities.
This role will suit you if you are a friendly, outgoing individual who is keen to gain retail and customer service experience while learning more about working for a charity.
What’s involved:
- Welcoming visitors to Crystal Palace Park and helping to ensure that we provide an inclusive and friendly environment for all our visitors.
- Supporting the Visitor Centre shop, including serving customers, processing sales through our cashless till system and helping to ensure the stock is monitored and the space is welcoming and tidy.
- Wayfinding – helping visitors map out their route around the park, including information about park services; toilets, cafes and seating areas
- Promoting Crystal Palace Park, including our aiding visitors to join as Crystal Palace Park Members using our membership tablets.
Time involved:
This role is available Wednesday – Sunday throughout the year. Hours involved will be across two shift patterns, AM: 9.45 – 1.00pm and PM: 12.45 – 4.00pm.
There will also be ad-hoc evening openings throughout the year which volunteers can also be involved in.
We encourage volunteers to take part in this role for at least 3 months to get the most out of the opportunity.
This role will suit you if:
- You are a friendly and welcoming person, and you enjoy talking and meeting a wide variety of people
- You’re happy to volunteer as part of a team
- You’re interested in learning more about our history and communicating information to our visitors
- You’d like to gain retail experience and customer service skills
- You’re interested in learning more about working for a charity and gaining understanding of the importance of membership and donations.
Support and training:
We will provide you with all the training necessary for your role, including:
- An induction and full briefing before your first session
- Training in how to assist in the shop and membership engagement
- Support from Trust and Freelance staff.
- Volunteers are covered under Crystal Palace Park’s public liability insurance
We will offer you:
- A volunteer uniform (lanyard or pin badge)
- Reimbursement of travel expenses up to maximum of a zone 1-6 travelcard
- Support from a dedicated volunteer officer
- Access to facilities, water and light refreshments
- Ongoing support and supervision from Trust staff
Access information:
This role takes place inside the Visitor Centre in Crystal Palace Park which is step free. We want to make our volunteer roles accessible and if you have access requirements or would like to discuss whether this role is suitable for you, please get in touch.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Outdoor Learning Volunteer Officers are a key part of our team at Skelton Grange Environment Centre and are involved in:
- Supporting and leading environmental activities with young people and the local community.
- Planning and preparing sessions - and sometimes even developing new activities to help young people connect with nature.
- You will be trained and supported by experienced project staff and work as part of a team with paid staff, trainees and other Volunteers.
Typical activities for the Outdoor Learning Volunteer role include:
- Running environmental education sessions for school visits during term time.
- Running play activities for groups of children and young people during the school holidays.
- Keeping education day resources up to date and developing new resources, activities or materials as required.
- Helping with the general running of the centre and the project, including both development work and routine maintenance to ensure we are an inspiring location for visitors to experience nature.
Benefits to you:
We aim to involve our Outdoor Learning Volunteer Officers in:
- Running a range of outdoor education and play activities and events with schools and community groups on the Skelton Grange Environment Centre site.
- Planning, risk assessing and running safe and engaging activities outside for children.
- All the necessary skills and knowledge to be able to run the sessions, from bushcraft skills to plant identification to working with children.
The role will give you the opportunity to use your skills and experience in a supportive environment and aims to support you into being able to run activities and lead groups independently.
It's a chance to do something very satisfying and worthwhile and have lots of fun with some great people!
If you want to use this role to move on into employment in the environmental sector we can also provide you with a range of useful training courses, job opportunity information, interview guidance and references.
We will provide expenses to cover volunteer travel costs.
What you need:
We are looking for enthusiastic individuals who are keen to work with young people and to connect people with green spaces.
People volunteer with us for all sorts of reasons: you may have lots of skills that you are keen to share, or you might be looking for something worthwhile to do with your time, or you might be wanting to launch a career in the environment sector.
Registered Charity
101 - 500
Connecting people and green spaces to deliver lasting outcomes for both.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Vauxhall City Farm is one of the oldest and most centrally located city farms in London, but we offer far more than a traditional farm experience. We are a sanctuary in the heart of the city - providing life-changing opportunities for individuals and communities across some of London’s most disadvantaged boroughs, while also offering a safe, welcoming and inclusive green space for all.
Each year, we welcome around 60,000 visitors, including 7,000 children and young people from local schools and colleges who participate in workshops and educational activities, alongside over 50,000 members of the wider community who engage with our mobile farm, volunteering, training, development programmes and outreach initiatives.
We are looking for exceptional individuals to join our Board of Trustees, helping to shape the future direction, governance and long-term sustainability of the charity.
As a Trustee, you will work collaboratively with fellow Board members and the leadership team, providing strategic guidance, constructive challenge and support across key areas of the organisation’s work.
We are particularly interested in individuals who can bring skills and experience in the following areas: fundraising, marketing and communications, safeguarding, volunteering, community engagement, and health and safety.
Joining our Board offers diverse and challenging opportunities for those passionate about shaping the charity’s future. As a Trustee, you’ll have the chance to contribute your ideas and influence at Board meetings and stakeholder events.
You do not need to have previous Trustee experience to apply.
We welcome applications from individuals who are passionate about our mission and can bring fresh perspectives,
professional expertise and a commitment to making a difference. We provide all Trustees with a thorough induction and ongoing support for their development and engagement. In return, you’ll experience the satisfaction of seeing impactful initiatives come to life.
Whether your experience comes from the charity sector or elsewhere, you will be able to contribute constructively to Board discussions, provide appropriate support and challenge to the Executive and fellow Trustees, and help guide the long-term success and sustainability of the organisation.
We are particularly interested in people who can bring expertise in areas such as fundraising, marketing and communications, safeguarding, volunteering, health and safety, education or community engagement.
Registered Charity
11 - 20
Our mission is to use the setting of our urban farm to provide a wide range of educational, recreational and therapeutic support programmes.
The client requests no contact from agencies or media sales.