Visitor experience officer volunteer roles

Your expert understanding of charity and/or company accounts and financial management will ensure that trustees exercise their financial responsibilities. You will act as lead trustee on overseeing the annual audit, and advise on financial procedures, regular financial reporting and forecasting.

This will involve chairing the Trust’s Audit Committee, which meets once a year to receive draft charity accounts and audit reports for The Abbotsford Trust and its subsidiary Abbotsford Trading Company. The Committee is responsible for recommending accounts for approval to the Board of Directors, and for making recommendations on the appointment of auditors.

You will exercise oversight of the Trust’s financial management throughout the year through membership of the Executive Committee, which meets up to 10 times a year to receive financial reports from management. Trading Company management accounts are the responsibility of a separate Trading Company Board.

This role will suit someone with professional accountancy qualifications and experience of audited accounts. Ideally, but not necessarily, you will have experience of charity accounts.

We are looking for friendly and enthusiastic people to help us in our brand-new Visitor Centre at Crystal Palace Park!  

The Visitor Centre is a welcoming hub where visitors can discover the history and heritage of Crystal Palace Park through a permanent exhibition, browse our gift shop and find information to help them make the most of their visit to Crystal Palace Park. The building also includes a flexible space available to hire for community events, meetings, and activities.

Volunteers will play a vital role in ensuring that visitors have an informative and positive visit. You’ll volunteer in pairs, supported by paid staff, to welcome visitors and support our Visitor Centre shop and membership opportunities.

This role will suit you if you are a friendly, outgoing individual who is keen to gain retail and customer service experience while learning more about working for a charity.

What’s involved: 

• Welcoming visitors to Crystal Palace Park and helping to ensure that we provide an inclusive and friendly environment for all our visitors. 

• Supporting the Visitor Centre shop, including serving customers, processing sales through our cashless till system and helping to ensure the stock is monitored and the space is welcoming and tidy. 

• Wayfinding – helping visitors map out their route around the park, including information about park services; toilets, cafes and seating areas 

• Promoting Crystal Palace Park, including our aiding visitors to join as Crystal Palace Park Members using our membership tablets. 

Time involved: 

This role is available Wednesday – Sunday throughout the year. Hours involved will be across two shift patterns, AM: 9.45 – 1.00pm and PM: 12.45 – 4.00pm. 

There will also be ad-hoc evening openings throughout the year which volunteers can also be involved in.

We encourage volunteers to take part in this role for at least 3 months to get the most out of the opportunity.

This role will suit you if: 

• You are a friendly and welcoming person, and you enjoy talking and meeting a wide variety of people 

• You’re happy to volunteer as part of a team 

• You’re interested in learning more about our history and communicating information to our visitors 

• You’d like to gain retail experience and customer service skills

• You’re interested in learning more about working for a charity and gaining understanding of the importance of membership and donations.

Support and training: 

We will provide you with all the training necessary for your role, including: 

• An induction and full briefing before your first session 

• Training in how to assist in the shop and membership engagement 

• Support from Trust and Freelance staff.

• Volunteers are covered under Crystal Palace Park’s public liability insurance 

We will offer you:

• A volunteer uniform (lanyard or pin badge) 

• Reimbursement of travel expenses up to maximum of a zone 1-6 travelcard 

• Support from a dedicated volunteer officer 

• Access to facilities, water and light refreshments 
• Ongoing support and supervision from Trust staff 

Access information: 

This role takes place inside the Visitor Centre in Crystal Palace Park which is step free. We want to make our volunteer roles accessible and if you have access requirements or would like to discuss whether this role is suitable for you, please get in touch. 

York Archaeological Trust for Research and Excavation Limited, an educational and research charity, is currently looking for a new trustee specialising in finance to join its board during an exciting period of development.

Having celebrated our 50th anniversary in 2022, we are committed to building on the vision that began with the Coppergate excavation in York and the opening of the internationally renowned JORVIK Viking Centre, and to harnessing archaeology for educational and public benefit. Engaging with more than 1.2 million people annually, and with centres of archaeology and conservation in York and Nottingham we work throughout the UK and internationally providing leading-edge field investigation, analysis and connecting communities with their past.

We are keen to hear from those who can offer expertise and experience in strategic financial management. With succession planning in mind for the role of Chair of our Finance and Audit Committee, we are seeking a candidate with considerable professional financial expertise, ideally underpinned with a formal first-tier accounting qualification, proven commercial acumen and strong leadership skills to scrutinise, challenge and oversee the entirety of the Trust’s finances. Whilst a formal accountancy qualification is desirable, we will also consider candidates who have had substantial experience of corporate or charity governance, financial analysis and scrutiny at a strategic level.

Business experience of the charity sector from either an employed or voluntary capacity would also be an advantage.

Trustees are appointed for a three-year term, renewable to a maximum of nine years. The role includes a commitment to attend four board meetings per year and the Annual General Meeting. Trustees are also expected to contribute some additional time to sub-committees and/or Steering Groups in line with their interests and expertise. Trustees are not remunerated, but we can cover reasonable travel and accommodation expenses.

The closing date for applications is Friday 28th August 2026, and we expect interviews for short-listed candidates to be held in the second half of September 2026.

To apply, please send a letter to us explaining the reasons for your interest and outlining what you could contribute to this role, together with your CV.

Volunteers are an essential part of our team, making sure that clients are able to  access the right service. Our Reception Volunteer will welcome clients and visitors at our office in Deptford. You will also deal with basic enquiries (in person, over the phone or by email), assess what support clients need and help them access the right service.

Our Volunteer team is integral to the smooth running of LRMN. Without them our advisors wouldn’t be able to provide life changing support to the people who access our services. 

Our Volunteer Receptionist will be the first person that clients will talk to so it is essential that we offer a  safe, welcoming and non-judgemental space and give them the right information about the services we offer. Given the demand that we face, volunteers help us do that. 

What activities will you be involved in? 

As part of our volunteer team, you will work with staff and fellow volunteers to: 

• Welcome clients to our office and Advocacy Drop-In Service, speaking with them to understand their needs in a professional and compassionate manner
   

• Respond to queries from clients and members of the public via phone and email
   

• Support clients to complete our online referral form
   

• Help clients and referrers understand the services we offer and how to access them
   

• Respond to new referrals and upload them onto our case management system
   

• Contact clients to book appointments and follow up on referrals
   

• Take messages for staff and volunteers and ensure they are passed on promptly
   

• Log incoming mail and post outgoing mail for staff and volunteers
   

• Help gather feedback from clients to support service improvement
   

• Undertake other administrative tasks as required

As you become more experienced, you may be involved in giving basic advice, providing  support letters and other duties. 

What can you gain from this opportunity? 

By volunteering with LRMN, you will: 

• Make a difference to the lives of migrants, asylum seekers and refugees living in south-east London 

• Be part of a diverse, knowledgeable and proactive team in an organisation that has  been running for over 25 years 

• Gain experience of admin work in an office environment 

• Gain an understanding of the issues affecting refugees, asylum seekers and migrants 

• Have regular support and supervision from the Business and Operations Officer 

• Be provided out of pocket expenses to the value of £6 for lunch per day (if volunteering 4+ hours) &  up to £15 travel expenses (when volunteering in the office for 4+ hours) 

Is there induction and training? 

Yes, we provide a comprehensive induction to all new volunteers. This covers roles and  responsibilities, safeguarding, record keeping and use of our client management system  (Advice Pro).

You will be provided with the training needed to perform the role and will have the opportunity to join training with the whole LRMN team.

Who are LRMN looking for? 

We’re looking for someone who is: 

• Passionate about supporting migrants, refugees and asylum seekers 

• Friendly and approachable and can manage professional boundaries 

• Excellent at communicating 

• Proactive and able to use own initiative 

• Organised and methodical in their work 

• Respectful of client confidentiality 

• Experienced in working with multicultural communities 

• Able to use their digital skills to make referrals and manage online systems 

LRMN is committed to equality and diversity. We pride ourselves on having a diverse team  with a range of experiences. We encourage people with lived experience of the asylum  and/or immigration system to apply. If you need additional support or adjustments to apply or volunteer,  please contact us. 

What commitment do you need to make? 

We ask volunteers to commit to volunteering at least 4 hours (9.30am -1.30pm) for at least six months.

nclusive Boards is delighted to be supporting Canterbury Cathedral to appoint a Non-Executive Member of Chapter and Lay Canon with expertise in Safeguarding.

About Canterbury Cathedral

Founded by St Augustine in 597 AD, Canterbury Cathedral is a unique place of worship, a major pilgrimage destination, a masterpiece of art and architecture, and one of the UK’s most-visited historic sites. Often referred to as ‘England in stone’, the Cathedral has been at the centre of momentous events and upheavals. It is the Mother Church of the worldwide Anglican Communion, seat of the Archbishop of Canterbury, UNESCO World Heritage Site, and resting place of royalty and saints.

Chapter is the body corporate of Canterbury Cathedral. Its members have the general control and management of the administration of the Cathedral. Canterbury Cathedral became a full charity in February 2024 (under the Cathedrals Measure 2021) and as well as being regulated by the Church Commissioners, will also be regulated by the Charity Commission for England and Wales.

About the Role of Member of Chapter and Lay Canon

Chapter members play a vital and strategic role in maintaining the Christian vision and mission of the Cathedral, as well as its corporate governance.

All Chapter members must either be an actual communicant (within the meaning given in Rule 83(2) of the Church of England’s Church Representation Rules) or a communicant member of a Church which is not in communion with the Church of England but subscribes to the doctrine of the Holy Trinity. An “actual communicant member” of the Church of England is legally defined as a baptized person who is confirmed (or ready to be confirmed) and has received Holy Communion at least three times in the preceding twelve months. 

Person Specification

In this recruitment campaign we are seeking to appoint one member of Chapter and Lay Canon. We are particularly interested to hear from candidates who have a safeguarding background, with knowledge of safeguarding legislation, policy and practice that encompasses both adults and children.

We are also seeking candidates who:

• Are committed to the Cathedral’s Christian vision, mission and ministry. 
• Are able to reflect the ethos set out in the Nolan Principles within our charitable context.
• Show demonstrable strategic leadership and management skills and able to provide effective strategic guidance.
• Have strong intellectual and analytical skills with a broad based and long term view of strategic and organisational goals.
• Possess the highest levels of trust and integrity. 
• Have the ability to gain the trust, respect and support of fellow members of Chapter and the wider Cathedral community.
• Are able to show empathy in dealing with others and to engage diplomatically and with authority in dialogue and debate on critical issues.
• Are able to voice concerns appropriately in a frank but professional manner and to deal with conflict constructively.
• Have knowledge of principles and processes in equity, diversity and inclusion (EDI).
• Have excellent interpersonal and communication skills, capable of relating well to diverse stakeholder groups.

Canterbury Cathedral is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All post holders and volunteers are expected to share this commitment.

Please visit Inclusive Boards' website for more information and to apply.