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Volunteer roles in Upminster

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Buttons & Bubbles CIC, Remote
Unpaid role, expenses not paid
Posted 1 day ago Apply Now
Children With Voices, Hackney (Hybrid)
Unpaid role, expenses not paid
Posted 1 day ago Apply Now
Apart of Me, Remote
Unpaid role, expenses paid
Posted 1 day ago Apply Now
GFS (Girls Friendly Society), Remote
Unpaid role, expenses paid
Posted 1 day ago
GFS (Girls Friendly Society), Remote
Unpaid role, expenses paid
Posted 1 day ago
GFS (Girls Friendly Society), Remote
Unpaid role, expenses paid
Posted 1 day ago
Hopscotch Women's Centre, Remote
Unpaid role, expenses paid
Posted 1 day ago Apply Now
Youth Advantage UK, Remote
Unpaid role, expenses not paid
Posted 1 day ago Apply Now
Youth Advantage UK, Remote
Unpaid role, expenses not paid
Posted 1 day ago Apply Now
Spare Tyre, Deptford (Hybrid)
Unpaid role, expenses paid
Posted 1 day ago
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Addiction Family Support
Remote
Unpaid role, expenses paid
Voluntary

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

Join Addiction Family Support

Addiction Family Support is the leading UK registered charity supporting adults affected or bereaved by a loved one's harmful use of alcohol, drugs, or gambling.

The Role: Helpline Call Taker (Family Support Volunteer)

As a Helpline Call Taker at Addiction Family Support, you will play a key role in offering emotional and practical support to individuals impacted by a loved one's addiction. You will provide a compassionate, non-judgmental listening ear, helping individuals navigate challenging circumstances.

This is a flexible role that is delivered remotely. Family Support Volunteers work within a flexible rota system to accommodate their availability and commitments while ensuring ongoing support for those who need it most.

Responsibilities:

  • Offer empathetic and non-judgmental emotional support to individuals impacted by a loved one’s addiction.
  • Provide relevant information, literature, and resources to help clients or group members cope with their situations.
  • Offer structured emotional support adhering to guidelines and safeguarding measures.
  • Maintain accurate records in line with GDPR and the charity’s policies.
  • Participate in ongoing training, mentoring, and support sessions to enhance your skills and knowledge.
  • Handle any potential safeguarding concerns and signpost clients to additional services when necessary.

Training and Development:

All Family Support Volunteers undergo a comprehensive three half day training programme covering addiction, core counselling skills, the 5-Step Method, bereavement, safeguarding, and self-care. Ongoing supervision, mentoring, and further development opportunities are available to support volunteers in their roles.

Join Our Team of Change-Makers

Are you ready to make a difference? We're on the lookout for vibrant, enthusiastic, proactive and collaborative individuals with the right skills and experience to become part of our incredible charity.

Be Part of Something Special

Our clients' continuous positive feedback speaks volumes about the impact of our work, and we take immense pride in it. Emilia Fox, one of our dedicated Patrons, stands with us in our mission.

Join an Award-Winning Journey

This is your chance to become part of an award-winning charity where every day is an opportunity to contribute to the greater good. If you're seeking a dynamic environment filled with compassionate individuals dedicated to creating positive change, we invite you to apply or reach out with any enquiries.

Organisation
Addiction Family Support View profile Organisation type Registered Charity Company size 21 - 50

Supporting people affected or bereaved by a loved one's harmful use of alcohol, drugs or gambling.

Posted on: 27 January 2026
Closing date: 27 March 2026 at 13:37
Job ref: Helpline Call Taker (Family Support Volunteer)
Tags: Social Care / Development, Counselling, Bereavement Support, Helpline, Mental Health, Safeguarding, Substance Misuse, Wellbeing, Social / Support Work

The client requests no contact from agencies or media sales.