Volunteer roles for the Charity Support sector

Volunteering for Sense

Our amazing team of volunteers help us run over 100 shops across England and Wales.  Every donated item that you sort, prepare and sell helps to raise vital funds to support us in our mission to make sure no one, no matter how complex their disabilities, is isolated, left out, or unable to fulfil their potential. Our shops are at the heart of local communities – sharing the work of Sense, and helping to secure support for our life changing work.

What your role will involve

There are a variety of tasks that you can get involved with in the shop, including:

• Welcoming and assisting customers, providing great customer service and a fantastic shopping experience
• Receiving donated goods from members of the public
• Sorting, steaming, tagging and preparing donated goods for sale
• Creating eye catching window and in-shop displays
• Keeping the shop floor well stocked, tidy, clean and organised
• Processing sales and serving on the till
• Promoting Gift Aid and other Sense fundraising initiatives
• Acting as an ambassador for Sense; promoting the shop and Sense in your local community
• Supporting with the recruitment and training of new volunteers
• Following new health and safety measures to ensure the safety of everyone

Will the role suit me? Yes, if you are:

• Motivated and hardworking
• Reliable, flexible and willing to do a variety of shop tasks
• A team player
• Friendly and helpful
• Passionate about customer service and enjoy interacting with people
• Respectful of others and their diversity
• Interested in supporting the work of Sense and want to make a difference to people who have complex disabilities and are deafblind.

What can Sense offer me as a volunteer?

• A full induction and ongoing support and guidance from your Shop Manager to make sure you feel confident in your role
• Support to develop new skills, knowledge and experience, in particular of a retail environment, but also skills such as teamwork, customer service, communication and using your initiative
• A reference for other paid or voluntary work (available on request)
• The opportunity to share your existing skills and experience to benefit others
• The chance to meet new people from a wide range of backgrounds and to join a passionate and committed team
• The opportunity to make an invaluable contribution to Sense by raising vital income and raising the profile of Sense in your local community; changing the lives of those who have complex disabilities and are deafblind

About Sense

For everyone living with complex disabilities. For everyone who is deafblind. Sense is here to offer personalised support to help people communicate and experience the world. We believe that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential. Our experts offer support that’s tailored to the individual needs of each person, whether that’s at our centres, through our holidays and short breaks, or in people’s own homes. In addition to practical support, we also provide information to families, and campaign for the rights of people with complex disabilities to take part in life.

Volunteers add real value to Sense, bringing their passion, enthusiasm and fresh perspectives to the work that we do. We believe that volunteers enable us to bring people together, and provide opportunities for people with complex disabilities to communicate and experience the world.

We include. We collaborate. We find a way. We challenge. We celebrate.

Every disabled person should have the opportunity to connect with others and be included in the world. Which is why we’re here, in people’s homes, centres and communities, focusing on the things a person can do, not what they can’t. We celebrate the moments of connection that bring more joy to life. Together, we always find a way, no matter how many barriers a person might face.

Sense is a leading disability charity with extensive knowledge and expertise in delivering personalised, creative and flexible support for disabled people with complex needs. Our tailored approach ensures that every person is empowered to live fully at every stage of life.

About the role:

As a Shop Volunteer you’ll be joining a friendly, welcoming team of volunteers and staff who support each other and have a lot of fun along the way. We value every volunteer and the unique perspective, skills and energy you bring. 

Whether you’re sorting donations, creating beautiful displays, or chatting to customers, every task you take on helps to build a more inclusive world. 

We value volunteer development, and as part of this role your can develop your skills further by training to become a till user alongside your regular shop volunteer responsibilities, or progressing into a Key volunteer, a role which includes opening, running, and closing the shop in the absence of the manager.

No matter your reason for volunteering – whether it’s to meet new people, build new skills or support Sense’s cause – there’s a place for you in one of our shops. 

Due to the nature of the role, we require all applicants to be aged 16 or over. You must have a UK address to volunteer with Sense.

Key responsibilities: Shop volunteer 

You’ll spend time doing a range of activities, including:

• Welcoming and assisting customers, providing great customer service, helping create a wonderful shopping experience.
• Receiving donated items from the public, thanking them for their support.
• Sorting, steaming and preparing donations for sale.
• Helping to display stock in eye-catching and exciting ways.
• Keeping the shop floor clean, safe and tidy.
• Talking to customers about Sense and the work we do.

Key responsibilities: Till volunteer

Being a till volunteer includes all the same responsibilities as a shop volunteer, however, when you’re ready, we’ll provide you with additional training to:

• Serve customers on the till in a warm and friendly way.
• Put sales through the till, packing them and thanking the customer for shopping with us.
• Talk to customers about Gift Aid and other fundraising initiatives.

If you are interested in becoming a till volunteer straight away, please select ‘Till volunteer’, as well as ‘Shop volunteer’, when asked which volunteer role/s you are interested in during your application.

Key responsibilities: Key volunteer 

Being a Key volunteer includes all the same responsibilities as a shop and till volunteer. However, if you’re interested in taking on additional responsibilities, you can train to become a Key Volunteer, helping the shop manager by:

• Helping supervise the shop and other volunteers.
• Supporting the shop manager to make sure customers have a great experience.
• Opening and closing the shop when needed.
• Cashing up at the end of the day. 

If you are interested in becoming a Key volunteer straight away, please select ‘Key volunteer’ when asked which volunteer role/s you are interested in during your application.

Skills and qualities:

This role would suit you if you’re:

• Passionate about Sense’s work to support disabled people with complex needs.
• Calm, kind and have a friendly personality.
• A team player who enjoys working with others.
• Enthusiastic, motivated and someone with a positive attitude.
• Respectful of others. 

What we offer you:

As one of our volunteers, you’ll get:

• Full training with ongoing support and guidance from your team.
• A chance to meet new people.
• A great way to develop new skills and share your existing skills.
• The feeling you get knowing you’re making a difference to the lives of disabled people with complex needs.
• A reference to support future applications for paid or voluntary roles.
• Support from our Mental Health First Aiders, should you need it. 

Our values:

Everything we do is underpinned by five core values. These values shape the way we work every day. Our values are:

• We include
• We collaborate
• We find a way
• We challenge
• We celebrate

Do you enjoy outdoor spaces, flowers and nature? Can you appreciate the beauty of a well-maintained garden and enjoy taking care of it?

We’re looking for volunteer gardeners to help us maintain our gardens in our Walsall hospice.

At Acorns we provide care and support for life limited or life threatened children and their families. We have three hospices in the West Midlands, which provide a happy homely environment where children can experience all kinds of great activities, meet new friends or relax and enjoy some quiet time.

As a volunteer, you’ll get involved in a variety of hands-on tasks such as planting, weeding, path clearing, sweeping, and general garden maintenance. It's a rewarding way to contribute to our hospice community while enjoying nature and staying active.

Am i right for the role

We are currently seeking volunteers with relevant experience in gardening or outdoor maintenance, as their skills and knowledge will be invaluable in helping us care for and maintain our garden to a high standard.

Hours are flexible throughout the week, as some team members are unable to undertake heavier physical tasks, we are especially interested in applicants who are reasonably fit and enjoy hands-on outdoor work.

Why volunteer at Acorns?

• Achieve a sense of wellbeing that you are helping your local community
• To connect with like-minded people and make new friends
• To enhance your CV by learning new skills and gain valuable experience
• We’ll give you a reference for future work or volunteering
• You’ll get Invites to social events and participation in our volunteer recognition schemes and awards
• You’ll receive free mandatory and role specific training

Full training will be provided.

Our recruitment process includes attending interview, obtaining two suitable references and a clear DBS check (instigated by Acorns)

At Acorns we provide care and support for life limited or life threatened children and their families. We are a charity, and our fundraising is vital to enable us to continue providing care and support to the children: it costs around £13 million a year to run our care services.

Join us as a Reception Volunteer at our Black Country Hospice in Walsall!

As an Reception Volunteer you'll be:

• Greeting all visitors, ensuring they sign in securely, feel welcomed and are passed over to the appropriate staff member
• Taking phone call messages to pass on to staff
• Signing post enquiries to the correct department
• Assisting general administration duties such as filing, scanning or checking stock deliveries
• With additional training taking donations and completing appropriate paperwork 

How much time will it take? 

We are looking for volunteers who are available to cover Thursdays at 2:30 pm till 5.00pm

We are also seeking volunteers who can work weekends only, with flexible hours. Please specify your preferred weekend shift on the application form.

Am I right for the role?

We are seeking people with warm and friendly personalities. Who - 

• Can be sensitive to the needs of our children, young people, and families.
• Will act as an ambassador for the charity
• Are good communicators, organized and reliable
• Are willing to learn about the importance of confidentiality, boundaries, diversity and safeguarding within Acorns.
• Enjoy putting into, practice your administration skills and have confidence meeting visitors 

Why volunteer at Acorns?

• To help a local charity and make a difference in your community
• Connect with likeminded people and make new friends
• Learn new skills to boost your CV
• Invited to social events and participate in our volunteer recognition scheme and award
• Full training provided

Our recruitment process includes attending interview, obtaining two suitable references and a clear DBS check (instigated by Acorns) 

We’re looking for 2 Support group volunteers over the age of 18 years old, based at Horniman Museum,  100 London Road  , Lewisham SE23 3PQ.

You’ll be volunteering every second Tuesday of the month, from 2pm until 4pm.

The role is designed to suit the needs of the group, and the skills of people offering support. If you enjoy getting to know your community, working with others and making a real difference then this is the role for you.

A Disclosure and Barring Service (DBS) check is required for this role.