Telephone Survey Assistant

Age UK Enfield

Enfield, Greater London (On-site)

Unpaid role, expenses paid

Voluntary

Disability ∙ Elderly ∙ Health ∙ Mental Health ∙ Social Welfare

Actively Interviewing

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Job description

Volunteering Opportunity

Telephone Survey Assistant
What You’ll Do

Help us understand what older people need by calling clients to complete short surveys. You’ll collect feedback that helps shape our services and programmes.

You will:

Make phone calls using a provided script
Record answers clearly and accurately
Explain why the survey matters and how responses will be used
Maintain confidentiality and data protection at all times
Report any issues to staff
Attend occasional training sessions

Skills You’ll Use or Develop

Clear, confident telephone manner
Good listening and data recording skills
Patience and empathy with older adults
Able to follow scripts and stay on task
Comfortable using a computer
Reliable and respectful of confidentiality

Time Commitment

2–4 hours between 9:00 am and 5:00 pm, Monday to Friday
(Flexible)

Location: Age UK Enfield offices or remote
Reports to: Survey Coordinator

Ready to Apply?

Our Volunteer Opportunities Pack and Volunteer Application Form are attached and available to download.

If you're interested in joining our volunteer team, simply complete the application form and email it to us. (Email address included in the application pack)

Once we've received your application, we'll arrange an informal telephone chat to discuss the volunteer role(s) you're interested in, answer any questions you may have, and help you find the opportunity that's the best fit for you.

We look forward to hearing from you!

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