OPERATIONS LEAD (VOLUNTEER ROLE)

OPERATIONS LEAD — SUNSHINE Charity

Build the engine. Shape the systems. Help SUNSHINE shine brighter every day.

Be the organiser, the optimiser, the heartbeat of how SUNSHINE runs

SUNSHINE Charity is a joyful, human‑driven movement tackling loneliness through connection, kindness and uplifting experiences. We’re growing fast — new programmes, new volunteers, new community groups — and now we need an Operations Lead who can help us build the internal systems, processes and structure that keep everything running smoothly.

If you love organisation, thrive in fast‑moving environments, and get excited about building strong foundations for a charity with huge heart, this role is your moment.

Why this role matters

SUNSHINE is expanding — and behind every joyful gathering, every volunteer team, every programme session, there must be solid, reliable operations.

As Operations Lead, you’ll help us:

• Build our operational infrastructure

• Create smooth, safe, efficient processes

• Support volunteers and programme leads

• Keep the charity aligned with UK good practice

• Ensure our mission is delivered with clarity, care and consistency

Your work becomes the backbone of SUNSHINE — enabling us to reach more people, support more volunteers and grow our impact across London.

Key duties will include

• Lead the set‑up and development of SUNSHINE’s operational systems Build processes for communication, coordination, record‑keeping, volunteer support and programme delivery.

• Create smooth workflows across the charity Help teams collaborate effectively, stay organised and deliver high‑quality experiences.

• Support programme leads and volunteer coordinators Ensure they have the tools, information and structure they need to succeed.

• Develop policies and procedures Work with governance, safeguarding and GDPR leads to ensure SUNSHINE follows UK charity good practice.

• Oversee day‑to‑day operations Help manage scheduling, logistics, documentation, reporting and internal communication.

• Champion SUNSHINE’s values Ensure every process reflects joy, humanity, kindness, dignity and community spirit.

Who you are

You'll bring:

• Strong organisation and planning skills

• A calm, structured, solution‑focused mindset

• A positive, uplifting, can‑do attitude

• Confidence in building systems and improving processes

• Great communication and teamwork

• Experience in operations, project management or charity work (helpful but not essential)

Most importantly, you care deeply about helping a grassroots charity grow into something powerful, joyful and life‑changing.

What you’ll be part of

SUNSHINE is a charity built on warmth, humanity and community spirit. You’ll join a team that is:

• Supportive

• Passionate

• Ambitious

• Heart‑led

• Dedicated to making London a kinder, more connected place

Your work will shape how SUNSHINE functions — enabling us to deliver programmes, support volunteers and bring joy to people experiencing loneliness.

Ready to help us shine?

If you want to build strong foundations, support a passionate team and help a joyful, human‑driven charity grow, we’d love to welcome you into the SUNSHINE family.

• Step forward.
• Bring your clarity, your energy, your heart.
• Help us build an organisation that lights up London.

Let’s make sunshine happen together.