Off The Record Twickenham (OTR) seeks an experienced and skilled Administrator to assist a small staff team in the efficient and effective running of the office and administrative functions at OTR and to support its counselling and information services for young people.

Main responsibilities of the post

• To act as first point of contact for enquiries, including responding sensitively to referrals from young people, their parents/carers, and other agencies, and to ensure the efficient management of the Counselling Waiting List
• To promote OTR’s activities, through website, social media and other digital channels and communications, and to keep OTR’s website relevant, informative and up to date
• To assist the Board of Trustees on matters of governance, and with specific, stand-alone strategic and fundraising projects. 
• To provide high quality administrative and secretarial support to the staff team, which will include office management and facilities tasks;  to ensure that management information and filing systems are methodical and accessible, and that there is full compliance with the principles of data protection and confidentiality on behalf of all service users

 
Working Conditions 
Office-based in Church Street Twickenham, 5 days per week. Hours to be negotiated but to include some afternoon/early evening work. 
There may be an occasional need to provide sessional cover for the counselling sessions. 

Healthwatch City of London are looking for an experienced administrator to work in our team, providing secretariat support to the Board and administrative support to the Engagement and Communications Co-ordinator.

You will take on administrative support in a number of areas including volunteer recruitment and management, project administration and board secretariat function.

You will have had previous experience in working in administration and have a knowledge of health and social care.

You will be ICT literate with experience of creating and managing databases.

Healthwatch City of London (HWCoL) is the Health and Social Care Champion for the residents, workers, and students of the City of London. Our Board and volunteers largely comprise people who live, work or study in the City of London.  

Recruiting 2 x Support Workers to join our Mental Health service based in Lambeth!

GBP 22,360 per annum, 40 hours per week, 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Lambeth Long-term Mental Health is an accommodation based service, set across south Lambeth. We have three staff based hubs where we provide long-term supported housing on site, and five visiting support services, where customers live more independently. We also service two short-term post hospital discharge schemes for customers, who need support following hospital admission. The role of the Team Leader is to support front line staff fulfil their roles, and assist the Contract Manager with developing and sustaining a good quality service to all our customers. An essential part of this role involves developing good partnership working with landlords, care and social work teams.

Job Overview:

The role of the support worker is to enable our customers to develop greater independence and fulfilling lives. As part of your role you will be required to oversee all support planning, updating Risk management plans and see customers for weekly key working. Enabling customers to improve their overall well being, through maintaining good physical and mental health, motivating customers to part take in daily activity, and supporting customers to identify goals to improve their quality of life. Supported housing management is an essential part of the role, ensuring customers have applied for the correct benefits, customers are managing their rent and bills, and maintaining their home to a good standard. Applicants require a good standard of English and Maths, and established IT skills in the workplace, to support the multiply IT systems we use within the organisation. We are looking for staff members who are motivated and keen to positively engage with our customers.

Key Responsibilities:

- Undertake key-working responsibilities for a caseload assigned by Management staff
- Meet customers regularly for support sessions, providing emotional and practical support
- Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
- Develop support plans with customers to identify their goals, ensuring a person centred approach, enabling the customer to establish positive change
- Support customers to take care of their living environment, providing emotional and practical support to ensure customers enjoy a high quality accommodation
- Develop and maintain links with all key agencies and service providers in the local community
- Support customers to apply for benefits and manage their bills. Empower customers to ensure they receive the service and benefits they are entitled to
- Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
- Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
- Adhere to Look Ahead's Policies and Procedures
- Engage in learning and development activity to increase knowledge and skills
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with the Inclusive Employers Standard 2020. We welcome applications from people of all backgrounds.

Recruiting a Support Worker to join our Young Peoples service based in Bracknell!

GBP 19,845 per annum, 40 hours per week, 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Holly House is supported housing for 35 vulnerable young adults aged 16-25. You will provide housing related support to a caseload of low to medium needs individuals to assist them in gaining independent living skills. You will be signposted to work with external agencies to ensure a person centred support package is in place. Support needs may include mental health, substance misuse, care experience, and complex needs.

Job Overview:

Support Workers will provide Housing Related Support to customers to help them develop the life skills that are required to meet the assessed needs of the customers of the service. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices. Support needs may include mental health, substance misuse, care experience, and complex needs.

Key Responsibilities:

- Building supportive, trusting relationships with customers
- Working proactively with other members of the team to handle the service caseload, administrative responsibilities and ensuring the service is staffed as per rota requirements
- Supporting key customers to set personalised goals in the form of a Support Plan
- Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
- Proactively manage risk and safety both in and outside of their physical living environment
- Providing support with daily living activities, including practical assistance where skills are not yet developed, to ensure that customers enjoy a high quality of accommodation
- Signposting to external agencies and out of hours services to assist in addressing all aspects of support needs
- Proactive development of links with local statutory and voluntary organisations to provide a range of engagement opportunities for customers in the community
- Involving customers in the design, development and delivery of the service
- Empowering customers to ensure they receive the service and benefits they are entitled to
- Encouraging and enabling tenants to pay their rent and ensure that rent accounts are managed effectively
- Ensuring Look Ahead Health and Safety policies are adhered to at all time and to uphold all health and safety responsibilities within relevant policies and local protocols
- Adhering to all other Look Ahead's policies and procedures
- Engaging in learning and development activity to increase knowledge and skills
- Day to day instruction/ supervision of Assistant Support Workers/domestic staff/ Personal Support Assistants where appropriate
- Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/ Manager

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the
needs of Look Ahead.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative
opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with the Inclusive Employers Standard 2020. We welcome applications from people of all
backgrounds.

Alana House Administrator

Full time, permanent appointment 

37 hours per week 

Based in Reading

Salary in the range £19,300 - £23,588 per annum

Having regard to the nature and context of the work, there is a genuine occupational requirement permitted under the Equality Act 2010 that this post is only available to women.

PACT currently has two community projects, Alana House women’s community project and Bounce Back 4 Kids. Alana House is a women specific support project supporting vulnerable women with complex needs and those at risk of offending to help them make changes in their lives and Bounce Back 4 Kids is a support programme for children and families affected by domestic abuse.

PACT’s communities work aims to empower beneficiaries to take control of their lives by identifying the underlying issues related to their problems and facilitating a positive plan of approach to address these issues and work towards improving personal circumstances and outcomes. 

We are looking for a strong team player to help with providing valuable administrative support to the team and services provided.  The Administrator will process new referrals, input data on the Lamplight database and set up and maintain Excel spreadsheets.  They will maintain the service delivery diary, liaising with the team and external partners as required. 

The post holder will also arrange internal and external meetings, coordinate agendas and take minutes.  The role includes some PA support to the Alana House Manager and Head of Communities, and other general office duties such as ensuring the office has resources and stock and reporting any maintenance issues.   

You should have some previous administrative experience, ideally gained in a social care setting, have good IT skills (particularly using databases and Excel), and be able to work both as part of a friendly and busy team and independently.  The Administrator will frequently be the first point of contact for visitors and staff from partner organisations and will answer the phone / door buzzer to service-users, so it is important that you are able to provide an approachable, calm and welcoming response too.

Interested? If you would like to join an inspirational organisation where you can make a real difference to children and families, further details and how to apply are available on our website: 

Closing date:  noon, Wednesday 10th February 2021

Interviews: Monday 22nd February 2021

Please note that we may close this advertisement early if we receive a high volume of suitable applications.

We look forward to hearing from you!

PACT is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults therefore please note our recruitment procedure includes DBS checks and overseas checks (where applicable). Please note prospective employees will need to evidence they have the relevant permission to work in the UK.

No agencies please

We are seeking experienced Support Workers to work in a fast-paced multidisciplinary arena based in Clacton and Colchester.

The Café / Sanctuary accepts referrals from the Emergency Services and is accessible to those living within the Tendring and North East Essex areas who are experiencing a Mental Health Crisis. The aim of the Crisis Cafe is to help reduce the number of admissions to A&E for those who have no physical/medical need.

The role will involve working in partnership to ensure that vulnerable people have a safe environment in which to manage their crisis and provide back-up services, where necessary. This is an exciting opportunity to help shape a new Service in an area of great need and to contribute to improved out of hours’ provision.

We have roles available in two of our cafes, details below:

Colchester - The cafe is open 7 days a week including bank holidays and you would be working 7 hour shifts working 5pm - 12 midnight on a 4 on, 4 off shift rota.  The pro rata starting salary for this location is £12,253.

Clacton - The cafe is open 7 days week excluding bank holidays and you would be working 7.5 hour shifts working 4.45pm - 12.15am on a 4 on, 4 off shift rota.  The pro rata starting salary for this location is £13,128.

When applying for the role, please specify on your application form which location you wish to be considered for.

Are you looking for the chance to do something different and find a counter-cultural way to live and work? The Iona Community is recruiting for mainly seasonal staff to live-in and re-open the newly refurbished Iona Abbey to guests in spring 2021. 

This is a key role in the back-office at the Island Centre, focused on providing general administrative support and undertaking day-to-day financial processes and transactions. You will also assist with reception duties in the Welcome Centre (including the Iona Community shop), answering the phone and dealing with enquiries and requests from the Iona Community and wider public.

We are looking for someone with prior experience in administrative support who is IT literate and comfortable working in an office environment. Good attention to detail and a warm and friendly manner are essential. 

 Staffing at Iona Abbey is provided by a resident team who live and work together sharing in the common life assisted by a wider team of volunteers. Work and worship are valued equally at our centres. A resident allowance is paid and all accommodation and meals are provided. Previous staff say their time at our centres has been ‘life-changing’. We hope to welcome your application soon. 

Application notes: 

Applications must be made using our application form. CVs will not be accepted.

A full job description and application form can be found in the vacancies section of the Iona Community website. 

If you wish to apply for more than one post, you must complete a separate application form for each post. 

Each job has a different application form tailored to the person spec for that post. Please make sure you complete the correct form.  CVs will not be accepted.   

Recruiting for a Support Worker to join our Young People and Care Leavers Service in Newham!

GBP £22,360 per annum, 40 hours per week, plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more. This is a 6 month Fixed Term Contract role.

Ibis House and Little Ibis House are specialist semi-independent services for young care leavers aged 16-21, with capacity to also work with young parents and their child. Ibis House provides a high level of support to young people with a variety of complex needs and Little Ibis House provides a medium level of support. The services are staffed 24/7 to support young people manage and address their various support needs and learn basic life skills to live independently.

Job Overview:
Support Workers will provide support to customers to help them develop the life skills they require to live independently. Support workers must monitor and assess the needs of the customers and provide creative and tailored person centred support to help them achieve their goals and aspirations.

Support workers will work closely with statutory children's services and other external agencies to best support customers to promote social inclusion and teach independent living skills. Support workers will empower and encourage customers to maximise their skills and choices.

Key Responsibilities:
- Building supportive, trusting relationships with customers
- Working proactively with other members of the team to handle the service caseload and administrative responsibilities
- Supporting key customers to set personalised goals in the form of a Support Plan
- Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
- Proactively manage risk and safety both in and outside of their physical living environment
- Providing support with daily living activities, including practical assistance where skills are not yet developed, to ensure that customers enjoy a high quality of accommodation
- Proactive development of links with local statutory and voluntary organisations to provide a range of engagement opportunities for customers in the community
- Involving customers in the design, development and delivery of the service
- Empowering customers to ensure they receive the service and benefits they are entitled to
- Monitoring rent arrears and ensuring that rent accounts are managed effectively. Encouraging and enabling tenants to pay their rent/ service charge.
- Ensuring Look Ahead Health and Safety policies are adhered to at all time and to uphold all health and safety responsibilities within relevant policies and local protocols
- Adhering to all other Look Ahead's policies and procedures
- Engaging in learning and development activity to increase knowledge and skills
- Day to day instruction/ supervision of Assistant Support Workers/domestic staff/ Personal Support Assistants where appropriate
- Undertaking any other duties consistent with the grade and nature of the post as assigned by the Manager
- Forming strong partnerships with external agencies.

Person Specification:
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Is essentially customer-focused
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviours
- Understanding of mental health difficulties and therapeutic methods of support: Mental health difficulties include depression, anxiety, ADHD, personality disorder and psychosis
- Understanding of risks and support needs associated with care leavers
- Understanding of risks and support needs associated with CSE and CCE.
- Knowledge of gang culture and the risks and support needs associated to gang affiliation
- Knowledge of various therapeutic models
- Understanding of psychologically informed environments and trauma informed care

Skills, Knowledge and Experience:
Essential:
- NVQ Level 2 or equivalent experience in the social care/charity sector

Desirable:
- Experience working with care leavers
- Experience working with those displaying mental health difficulties
- Experience using therapeutic models of support

For the full job description, please visit the Look Ahead website.

Prospectus is supporting a London-based homeless charity which provides the highest quality support to men and women who find themselves rough sleeping in Westminster. They are currently looking to recruit an Administration & Advice Worker to support the wider team, as well as provide benefits advice to their clients. This role is offered initially on a 6-month fixed term contract, with the possibility of extension.

As their Administration and Advice Worker, you will provide admin support to the wider team of the assessment centre, ensuring their financial accounting and client database systems are kept up to date. Offering direct benefits advice to their clients, you will also be responsible for managing housing benefit claims and general benefit support to ensure their clients are in receipt of financial support, enabling their journey of a life away from the streets.

To be successful in this role, you will have previous experience of the benefits system and maximising housing benefit income, combined with a knowledge and understanding of the varied needs of homeless people and those at acute risk of homelessness. This is a crucial role for the service, and as such you must also be a confident administrator with the ability to engage with varied stakeholders including clients, statutory bodies, colleagues and housing benefit departments.

If you are interested in finding out more information about this new opportunity, please register your interest and submit your CV by clicking 'apply now' below. The position is subject to satisfactory pre-employment checks.

Applications will be reviewed, and interviews scheduled with the client, on an on-going basis.

As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.

Akademi is seeking an experienced admin professional to join the team as Administrative Manager. The role will support the smooth and efficient running of a viable and stable organisation with the Exec team and will be responsible for the management of our administrative requirements alongside coordination of Akademi’s Learning and Participation work, financial administration and communications support.

You will have demonstrable management experience preferably obtained in the administrative side of arts or charity sectors and a good working knowledge of financial management / bookkeeping and social media. Excellent written and communication skills are also expected alongside experience in project coordination. An interest in dance / performing arts is highly desirable. The Administrative Manager is first point of call of Akademi enquiries, and communications central for the entire team and associate artists, so being friendly, proactive, professional and efficient is crucial to the role. 

About Akademi

Akademi is a dynamic and future facing organisation, dedicated to redefining the parameters of South Asian dance as an art form. We connect South Asian dance with the wider contemporary arts sector and engage with social, political and cultural agendas to achieve real impact. Our areas of work include performances, learning and participation work, artist development programmes and bespoke curation for events.

SALARY: £30,000 - £32,000 depending on experience

HOURS & OFFICE: Full-time (40 hours per week). Normal working hours are 10am – 6pm with one hour for lunch. In due course and when safe to do so, it is anticipated that Akademi will return to office working (based at Hampstead Town Hall, Belsize Park London). Until that time, this post is offered via remote working. Akademi will always consider flexible working requests. In the event of a requirement to work occasional evenings and weekends, Akademi offers a Time Off in Lieu system.

START DATE: Ideally mid-March 2021

Closing date for applications: Thursday 18 February 5pm

Interviews will be held via Zoom on: Thursday 25 February

To apply, please download the full job description attached and send in your CV and a cover letter (no more than 2 sides of A4) outlining your interest in the role and how you meet the person specification. Please also complete and send the confidential equal opportunities monitoring form.

Should you need this information in another format, or require reasonable adjustment, please contact us.

Akademi is committed to be an Equal Opportunities employer and recognises the importance and advantages of diverse workplaces and communities. Any candidate who self-identifies as D/deaf, disabled or neurodivergent, as a person of colour, and/or as genderqueer, and who meets the essential person specification, is guaranteed an interview. If you feel that this applies to you, please indicate in your application email.

The company provides a supported living service to single homeless adults who are vulnerable and have support needs, including accommodation.

The role of the Service Administrator will be to provide comprehensive administration support to all teams. This role is to ensure the smooth running of the Company and therefore working with all teams is an essential part of the daily working practice.

Your primary tasks will include the overall responsibility of keeping a record of all service charge payments made by our clients including creating new statements, updating finance statements as well as chasing up and keeping track of any arrears. An assertive but supportive approach will need to be taken when talking to our clients as arrears is a sensitive subject to discuss. You will be making contact via telephone, text messages, emails and letters and will need to keep track of deadlines given for payments to be made.

You will be supporting these clients by keeping on top of their service charge by advising them to set up standing orders. Payment plans may need to be put in place if a client falls behind on payments and also kept track of, so no further payments are missed. It is detrimental if a client falls into large arrears as this could lead to eviction.

You will be required to produce monthly reports/ figures and report any concerns daily.

You will be required to attend regular staff meetings, one to one supervisions with your line manager and attend mandatory training offered by Assisted Accommodation.

Person Specification:

Essential:

• Have good communication skills to converse with clients appropriately.
• Be organised and be able to prioritise your work to meet specific deadlines
• To have a sufficient understanding of both spoken and written English language to be able to effectively record and report as well as adhere to written company policy and procedure.
• Be confident in asserting boundaries
• Have good knowledge and understanding of Microsoft Office systems such as Word, Excel, Outlook and 365, to be willing to learn any new systems that the company decide will make their output more efficient. 
• Having the ability to balance assertive telephone mannerism with an empathic approach when communicating with  clients in arrears
• To be proactive in creating systems that will improve the running of the service
• Proficient in letter writing, sending and receiving emails and understanding the protocol and regulations set by the GDPR (Data Protection)
• Be able to set up and maintain team calendars and be able to make appointments using the calendar invitation facility.
• Be able to work alone using your initiative and also in a team to attain joint goals
• Be willing to undertake administration tasks that are required by any of the teams and or the Directors.
• Proficient in producing factual and detailed reports.

Desirable:

• Experience in office/business administration/finance – dealing with arrears or debt
• Have some knowledge and experience of supporting people in the community

Role:

1. To work within the administration and finance team ensuring that the processes and practices followed, promote the effectiveness and efficiency of the organisation.
2. To provide administration support to all the teams and to work with the Directors and Managers as and when requested.
3. To work closely with the Administration Manager and Group financial controller on financial admin that must be dealt with sensitively and confidentially.
4. To ensure that all client files are maintained with all current finance information filed and accessible at any time. Create, update and archive client finance statements (electronic) and other files as requested by your Manager.
5. To conduct client finance statement reviews as instructed
6. You will be required from time to time to complete online housing benefit applications for the service users placed in the accommodation.  You will work with an experienced member of staff to ensure that you have gained a full understanding of this procedure. You must also be able to pay attention to detail and ensure that any information provided on the application document is correct.
7. You will be required to monitor and maintain service charge payments and work with the Finance team to retrieve service charge from clients in arear. Training will be given.
8. Write letters using current templates and create new templates as and when required. 
9. Ensure that important information is passed on to the relevant member of staff
10. Provide your manager and or the Directors with records or reports as required
11. Provide your manager with service charge figures and or any other reports as they are requested
12. Be prepared to work with current systems and create new systems for monitoring or filing documents and or information or statistics.
13. To undertake any other task required to ensure that the service provider is efficient.
14. On occasion, you may be required to work over your normal working hours to complete a task on a deadline.

This is normally an office-based role, but would start with Working from home as local Covid-19 guidelines are updated.

Support Worker

Aim of the role:  To support and empower our customers to increase their life skills

Salary:                     £23,690 per annum

Location:                 Upper Norwood, Young people service

Contract:                 Fixed Term until 31 May 2021

Hours:                  37.5 per week.  Working on shift which is 5 days a week over a 7 day rota, including early mornings, evenings and weekends.

Benefits:   

As part of your employment package with us, we offer:

a competitive salary, comprehensive training and development programme, 

25 days annual leave plus bank holidays, increasing each year to 30 days annual leave plus bank holidays after 5 years  

option to buy or sell annual leave up to one week’s annual leave

a health cash plan providing cash back towards healthcare bills and other wellbeing benefits

occupational sick pay

contributory group pension scheme

free life assurance

cycle to work scheme and season ticket loans

About the Role

This service is an 80-bed service for single homeless people aged 18-30.

You will support the people we work with, our customers, to reach their potential and improve their quality of life through aspirational goal setting.  You will engage with and empower them to:

Identify their strengths as part of our asset-based approach and identify their needs, opportunities, rights and responsibilities

Plan what they want to achieve and take appropriate action

Take part in activities and opportunities that generate aspiration and confidence

You will act as the link between the people we work with and a range of local authority, community and voluntary sector providers.

About You

As well as having experience of working with vulnerable people, you must have a clear understanding of why people become homeless, and the needs and challenges they face.

You will be required to take on a caseload of customers, with responsibility for key working, co-ordinating support packages and proactively ensuring all required tasks and activities are completed.

You will be part of a dedicated and supportive team, and so will need to demonstrate a positive and inclusive approach. You must be able to communicate clearly, both verbally and in writing, and be competent in the use of Microsoft Office Word and Excel applications.

About Evolve Housing + Support

Evolve is a leading homelessness charity in London, providing housing and support to over 2,000 people each year.

We believe in building on people’s strengths, aspirations and goals to help break the cycle of homelessness and help them move forward with their lives.

We offer a programme of support tailored to meet people’s individual needs, including housing, employment and skills training, mentoring and counselling. We work with young parents and children at risk of exclusion to build the skills and resilience that can help prevent homelessness. We campaign to end street homelessness. We build affordable homes to help people move on to an independent life.

Our mission is to help children, young people and adults who are homeless or at risk of homelessness reach their potential, and move on to live happy, fulfilled lives.

Your application

Evolve Housing + Support is an equal opportunities employer and encourages applications from all sections of the community, including people who have experienced homelessness themselves.

Please ensure that your answers give a clear outline of how your application meets the criteria for this job.

Covid Statement

Our priority is the health, safety and wellbeing of our colleagues and the homeless people we house and support.

We are fully complying with the Government’s Laws and guidance on social distancing and infection control, to keep our colleagues and homeless residents safe throughout the pandemic. All of our policies and procedures have been updated to ensure covid-safe working practices are followed. We have installed screens between desks in offices within our supported accommodation, and changed layouts and use of meeting rooms in our services to ensure maximum social distancing. All colleagues have access to PPE and hand sanitiser in the workplace. Our Head Office is currently closed, with all central teams working from home, and we will continue to review this situation on an ongoing basis.

Recruiting a Support Worker to join our Mental Health Service in Kensington and Chelsea!

£22,360 per annum, 40 hours per week, plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Holly Villa, Cedar House and Linden House are complex mental health services which have staff on site 24/7. The principles of trauma-informed support and psychologically informed environments will underpin the support delivered by the team. We are looking for team members who are proactive in supporting customers in their recovery through co-producing support plans that promote positive risk taking and optimise social inclusion.

To enable vulnerable people living in a variety of different tenures to manage their tenancies/ licences and move towards greater independence within the community by providing a flexible and individually tailored support package. This role requires working on a shift pattern.

Key Responsibilities:

- Undertake key-working responsibilities for a caseload assigned by the Team Leader/ Manager
- Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
- Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
- Develop and maintain links with all key agencies and service providers in the local community
- Empower customers to ensure they receive the service and benefits they are entitled to
- Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
- Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
- Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible
- Adhere to Look Ahead's Policies and Procedures
- Engage in learning and development activity to increase knowledge and skills
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification:

- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Flexible
- Open to feedback and self development
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is essentially customer-focused
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviours

Skills, Knowledge and Experience:

Essential:

- Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector
- Experience working in mental health

Interviews will start taking place from 20th January 2021.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

Creative Support is a national, fast growing not-for-profit organisation providing support to individuals with a wide range of care needs. We are currently looking to add a Support Worker to our passionate and dedicated team in Weston Coyney, Stoke-on-Trent.

We are looking for compassionate, caring and hard-working individuals with the drive and determination to support 3 gentleman with learning disabilities to reach their potential at our supported living service in Stoke-on-Trent. Our service users enjoy a range of activities including walking, visiting estates and many more. Some of the individuals also have jobs and attend college independently. The ideal applicant will be comfortable providing excellent personal care to our service users which may include administering medication, help with finances, and assistance with cooking along with other domestic tasks.

Support Worker Duties:

• To respect and promote the rights and entitlements of people with learning disabilities, and to enable them to participate as fully as possible in their communities

• To provide personal care to service users and assistance with a range of domestic tasks

• Willingness to work flexibly according to the needs of the service which may include evenings and weekends

• To enable service users to become as independent as possible and to grow in confidence, competence and personal effectiveness in areas such as: social skills/relationships, daily living skills and using community resources and facilities

• Medication administration

  This service has great transport links with multiple bus routes. It is in close proximity to some of our other services in the area. Experience is not essential for this role, as full training will be provided through our Creative Support Training Academy.

Benefits of working with Creative Support:

• Free 24/7 counselling and employee support programme,

• Support to complete the nationally recognised Care Certificate,

• Competitive pay and a pension with company contribution and 28 days annual leave,

• Company paid enhanced DBS for all staff,

• All our staff are supported 24/7 by our out of hour’s teams.