HR TEAM

The HR Function is responsible for attracting, selecting, developing and retaining high-quality medical and non-medical volunteers for MSF operations and MSF UK & Ireland office staff.

The department provides HRM support to both the MSF UK field staff and MSF UK and Ireland staff. It is actively involved in the international MSF HRM forum to promote best practice in the management and support of field staff in general and to provide more equal opportunities for UK field workers in particular. The department plays a pivotal role in building up and maintaining relationships with the UK medical community and networking with medical institutions.

In addition, the department is part of a larger ‘virtual HR department’ for Operational Centre Amsterdam (OCA) which comprises MSF UK/IE, MSF Germany and MSF Holland. Together the department works in partnership on all aspects of field related HRM.

MAIN DUTIES AND RESPONSIBILITIES

(specific to field staff)

• Manage all practical arrangements for departing field staff, including: booking travel, obtaining visas, and ensuring all necessary documentation is in place, in line with the MSF procedures, and in consultation with the Human Resources Officers (HROs) and overseas counterparts where necessary
• Ensure that all paperwork for staff contracts, payroll, and benefits is in place and processed within necessary time frames and according to MSF policies. This includes processing expenses, contract commencement and conclusion, insurance enrollment and filing to ensure correct and transparent reporting
• Regularly update HR information systems (HRIS) (HR databases and Excel-based), the electronic and hard copy filing systems and other HRIS relevant to field staff, ensuring information on all field staff is accurate, complete, and processed confidentially in line with GDPR
• Act as first point of contact for field staff queries on administration of pay and benefits and routine HR matters (over the telephone, by email, and face-to-face) providing information and basic HR advice in line with organisational policy
• Together with the other HR Administrators act as first point of call for all public enquiries regarding working for MSF in the field
• Undertake all pre-employment checks as necessary, including but not limited to obtaining references and DBS certificates, and facilitating medical clearances as necessary
• Scale field staff CV’s rating their experience to determine their salary level
• Prepare standard employment letters for field staff as required. Work as a full member of the wider MSF UK HR team, assisting with HR projects/tasks as and when required

Relationship-building

• Develop and manage relationships with counterparts in the overseas offices - especially the Operational Centres’ (‘OCs’) field HR teams
• Work closely with overseas counterparts and the Field HR team to ensure a smooth process for UK staff departing to, and returning from, the field; use own initiative to troubleshoot and escalate any issues as necessary.
• Coordinate with various services providers to manage the departure/return of field staff (including, but not limited to: travel agent, couriers, healthcare service providers)
• Liaise directly with visa service provider, embassies and consulates to obtain visas for staff in collaboration with overseas counterparts as necessary. Developing and maintaining positive relationships with all parties

Use of resources

• Manage the administrative processes in the most cost-effective manner possible by making independent decisions regarding expenses in accordance with the policy, escalating exceptions appropriately
• Raise purchase orders for expenses related to the field staff and validate related invoices prior to approval by line managers
• Actively contribute to the revision of internal HR processes and the harmonisation of HR administration processes across the movement, updating process documents as necessary and suggesting improvements to day-to-day processes
• Support other HR team members by sharing knowledge, and best practice; contributing to the training of new team members.
• Support line managers within the UK office by referring them to the management tools and resources available
• Assist the HR Officer (Learning & Development) with preparative and administrative processes for the Welcome Days.
• Responsible for processing requests for Certificates of Coverage and Forms a for field staff where necessary, including liaising with the overseas section, preparing the relevant documents and submitting to the relevant authority

Analysis and initiative

• Collate key HR information, providing regular and ad-hoc statistics and reports to relevant people (HR Managers, HROs and the wider office) accurately and within the agreed timeframes
• Take responsibility for planning and prioritising workload, ensuring that tasks are completed within the agreed timescales, taking the initiative to adapt priorities as required by changing priorities ensuring that all staff depart to the field within the agreed timescales
• Continually revise communication and data-collection procedures to ensure compliance with UK law and to maximise effectiveness and utility for the HR team and field staff at all stages of their MSF UK employment lifecycle
• Support HR Managers and HROs with employee relations casework as required
• Disseminate information and documentation received from the field, OC’s and MSF UK relating to security, health and situation reports appropriately
• Ensure that departure processes are followed and all relevant documentation is filed, in accordance with MSF policy, and recorded in HRIS as necessary

Please note that this list is indicative of the key responsibilities of this role but is by no means exhaustive. MSF is an emergency organisation and a ‘can do’ attitude and flexibility to take on other related tasks is essential.

PERSON SPECIFICATION

Essential skills and behaviors

• A systematic and organised approach with an ability to follow things through and adhere to strict deadlines
• Ability to work supportively and effectively within and across teams, and build good working relationships both in the office with colleagues overseas
• Ability to work independently and under minimal supervision in a fast paced and demanding environment exercising good judgment and using own initiative
• Ability to plan, manage own workload, juggle priorities and work under pressure while maintaining efficiency, accuracy and adhering to strict deadlines
• Proven ability to write clearly and accurately produce, adapt and proof-read documents
• Confident interpersonal and clear communication skills
• Solid administrative experience, preferably in an HR department, including recruitment, preparing standard letters, documents and data inputting and filing
• Experience of supporting internal and external clients in a busy service-orientated environment
• Sound understanding of the role of Human Resources within a wider organisation
• Consistently high degree of accuracy and excellent attention to detail
• Strong Microsoft Excel and Word skills, proficient use of email systems, filing systems, internet research, and office intranet/data systems
• Ability to deal with people at all levels and from all backgrounds
• Responsible attitude to dealing with sensitive and confidential information, and awareness of GDPR
• Willing to continually update own skills and knowledge across a range of HR-related subjects
• Commitment to the aims and values to Médecins Sans Frontières

Please visit the MSF UK website for the full job description. 

HOW TO APPLY

Please apply on our website by submitting a copy of your CV together with a letter of motivation by the closing date: 12 July 2020, 11.59 pm (BST).  

37.5 per week (24/7)

Camberwell

Number of posts: 9

Contract Type: (5x Permanent) & (4x FTC 4 month implementation posts)

Closing Date: Midnight 05/07/2020

Interview Date: W/C 20/07/2020

Do you want to end homelessness and make a difference to people’s lives? Are you highly motivated and looking for a challenge? Then join us as a Support Worker. 

Thames Reach are committed to helping homeless and vulnerable people to live in decent homes, build supportive relationships and lead fulfilling lives. Our vision is to end street homelessness and our aim is to achieve the highest standards and effectiveness in service delivery to vulnerable people. We have the highest aspiration, expectations and respect for people using our services and have evidence that people can make real and lasting changes in their live.

We are working hard to find homes for people, help them sustain these tenancies and move on with their lives

Thames Reach have developed a number of innovative outreach and floating support services across London to meet the current increased need and we are recruiting to a large number of new posts in these services.

We have posts available requiring a range of experience and knowledge, including:

• People who are new to the sector and interested in working with people who are rough sleeping

• Workers with experience of one to one support, advocacy or casework

• Those with administration experience who would like to support a key front line homelessness service

• Managers with experience of line management and overseeing services.

You will play a key role in the development of these new services and your work will contribute to influencing the future of service provision across the UK.

All of Thames Reach’s staff are essential keyworkers and these roles are working in the community, and will require a willingness to work weekends and evenings.

Please check our website for our current vacancies. Or keep an eye on social media including Twitter and Linked In.

As well as a great working environment we also offer:

• 6.5% employer & 1.5% employee contributory pension

• Development opportunities

• 29 days annual leave plus bank holidays.

• Reimbursement of the cost of annual eye test

• Season ticket/cycle loan

• Flexible Working

• EAP services

Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.

For more information and to apply please visit our website

Recruiting a Specialist Support Worker to join our Mental Health Service in Lambeth!

£22,500 per annum, 40 hours per week plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

The Look Ahead Integrated Fulfilment Team delivers resources to work within Community Mental Health Teams to provide information, social inclusion and vocational opportunities to support people's recovery. We also support people experiencing difficulties with medication concordance and non-clinical needs. Support is developed around re-enablement towards self-advocacy, self-management and empowerment, incorporating principles and practices of recovery, co-production and peer support.

Job Overview:

- Support people who are struggling with medication concordance between the hours of 9am to 9pm 7 days a week
- Support people who are stepping down to more independence. This could be from registered to lower support accommodation; people returning to their homes after prolonged hospital admission
- Support to identify barriers to medication concordance
- Support to identify and achieve goals which may be towards medication self-management
- provide administration and supervision support
- to increase the level of contact with people in their homes whose main requirement of support is connected to their medication
- to feedback to clinical team and other support providers progress with medication and other support needs and to quickly alert clinicians to any concerns
- to connect individuals, as appropriate, with other opportunities of social inclusion and support as part of the Living Well Network
- to develop links to community medication peer support
- to support the development of a more collaborative discussion with customers on how they are supported to receive medication
- Candidates must demonstrate an understanding of the challenges facing people with mental health needs

Key Responsibilities:

- Building supportive, trusting relationships with customers and creating a positive atmosphere
- Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
- Create support plans for providing appropriate services based on on-going assessment and reflecting the services and resources available to enable customer to progress in their recovery
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
- Provide support and access to relevant services to enable customers to continue their recovery and empower customers to self-manage their medication regimes through individual re-enablement programmes and informed decision making;
- Undertake support work in partnership with external stakeholders to compliment their interventions
- Developing productive relationships with partner organisations to improve service outcomes
- Demonstrate strong commitment to the functioning of the staff team and to support colleagues in providing a high level of service and safety to customers
- Involving customers in the design, development and delivery of the service
- Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues
- Ensuring Look Ahead Health and Safety policies and local protocols are adhered to at all times e.g. fire risk assessments, fire alarm checks etc.
- Being responsible for the handover of key information between shifts
- Adhering to all other Look Ahead's policies and procedures
- Engaging in learning and development activity to increase knowledge and skills
- Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/Manager

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

For more information or to apply please visit our website.

St Martins is a specialist provider of supported accommodation for people who have Mental Health needs complicated by other areas of need, such as from learning disability, drug and alcohol addictions and forensic histories.

Support workers provide important practical and emotional help to service users and provide support to senior colleagues in delivering structured services that are created through our support planning processes.

You will be passionate about working with vulnerable adults, and you will work alongside our Project Workers to provide the best possible day to day service to our service users. This will include accompanying clients to appointments, encouraging them to budget, plan and prepare their own meals and help them progress on their path to recovery.

This post is subject to an Enhanced DBS Check.

Closing Date: 21/06/2020

Please send a CV and covering letter (to include a supporting statement) via the button below.

Please also note that only shortlisted candidates will be contacted. 

Unseen is an anti-slavery charity, directly supporting survivors of modern slavery and trafficking, and also operating the UK’s Modern Slavery & Exploitation Helpline.

We are recruiting a part-time HR Administrator to facilitate core HR processes across the organisation. We are looking for an organised individual with HR experience and excellent multi-tasking skills to deliver administrative support for recruitment and HR processes.

Experience in HR administration and an understanding of HR processes is essential. Applicants should also have experience and confidence in administering an HR IT system to maintain and securely store all personnel records and employee data. We are looking for someone with excellent organisational skills, a keen eye for detail and who can manage their workload effectively.

You will join a small, friendly and committed Operations team working at the centre of a dynamic, ambitious and fast-moving charity. You will be supported and managed by the Operations Manager. You will be required to liaise with an external HR advice team to ensure Unseen operates as an efficient, supportive and inclusive employer. We are looking for someone who enjoys working proactively to find solutions and who approaches challenges with a positive, enthusiastic and collaborative attitude. Full and ongoing supervision and training will be provided.

This is a part-time role comprising 16 hours of work per week to be spread across a minimum of 3 days, Mon-Fri. Unseen promotes flexible working and working patterns can be discussed with the successful candidate.  We welcome applications from all sections of the community we serve and recognise the value that diversity adds to our work and organisation. We encourage applications from BAME, disabled and LGBT people that are under-represented in this area of our workforce.

For further information, please refer to the job description.

The deadline for applications is Monday 13th July at 9:00am.

Interviews will be held in the week commencing Monday 20th July.

The successful candidate will be expected to commence the role in August 2020, subject to satisfactory references.

The job description, application form and equal opportunities form can be downloaded from the links provided. Applicants are advised to refer to the person specification in the job description to demonstrate how you meet the criteria and provide specific examples of your experience and skills. You are requested to also submit a cover letter. Once completed, please return all forms to the email address provided. CVs ARE NOT ACCEPTED.

Any queries, please contact us using the contact details provided.
 

Recruiting a Duty Worker to join our Homelessness and Complex Needs and Mental Health combined Service in Westminster!

GBP 22,360 per annum, 40 hours per week plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Hopkinson House provides support to 63 individuals and is split over four floors. The ground and first floor contain 27 self-contained flats for customers with mental health issues as their primary support need. Between floors two and three there are 32 bed spaces in shared accommodation and four self contained flats on the third floor for customers referred through the Rough Sleeping Pathway. The service delivers a range of support interventions for people with physical or mental health needs and those who require support related to rough sleeping, trauma, substance use and offending. The service has adopted innovative working practices and provides increasingly positive outcomes utilising strength based approaches. Support is integrated across hostel and step down accommodation services within the building or community to promote independence and aspiration to achieve positive life changes. Patience, flexibility and an unquenchable can-do attitude are all a must in a successful candidate.

Job Overview:

Post-holders will be required to demonstrate strengths in all the indicators set out in the relevant Look Ahead Competency Model. More specifically, the post-holder will:

- Offering a courteous and efficient service to all telephone callers directing them to the correct contact quickly and pleasantly.
- Manage access of the building through CCTV, this will include signing in all visitors.
- Provide all visitors to the office with an efficient and courteous reception, ensuring the person they wish to see is informed of their arrival promptly; and that all visitors sign in and out of the building.
- Ensure that staff members are informed in a timely fashion of all messages and calls received in Reception.
- Follow the procedures for handling customer and staff mail and distribute this appropriately.
- Typing and filing letters, memos and other correspondence.
- Managing a Filing and Archiving system.
- Lead person in ensuring the office is kept tidy and well run.
- To act in accordance with the Organisation's Equal Opportunities Policy and Code of Conduct.

Key Responsibilities:

- Perform other administrative tasks as required to support the smooth running of the office and the work of the Management team, including:
- Invoice coding
- Photocopying
- Setting up and updating spreadsheets/Word documents for management Information e.g. telephone lists, copier usage survey
- Maintaining stationery and other appropriate supplies.
- Administering a range of systems from key registers to daily signing in books.
- Keeping the Reception area tidy, free from clutter and well-organised
- Other relevant one-off projects

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification:

- Teamwork
Works, contributes and supports each other to achieve the organisational goals

- Financial Awareness
Resources are used effectively to deliver service within budget and accurate records maintained

- Professionalism/Quality
Conduct which reflects positively on the organisation

- Problem Solving
Problems are identified and practical steps are taken to deal with them

- Strategic Awareness
An awareness of how day to day work performance relates to the bigger picture

- Interpersonal Skills
Open accessible communication, flexibility and co-operation with others, establishing good relations at all levels

Skills, Knowledge and Experience:

Essential:

- NVQ Level 2/3 or equivalent with little or some previous relevant sector work experience

Please note that we have the right to close any vacancy before the advertised closing date if we have received a high number of applications.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

Support Worker

Location: Richmond
Application Deadline: 5th July 2020
Salary: £10.61 per hour (£20,810.04 per annum)
Region: Richmond

Job Summary

An exciting opportunity to join Certitude as a Support Worker as we continue to grow as a Social Care provider in London.

Hours: 37.5 hours
Job Type: Permanent
Service: Learning Disabilities
Positions available: 12

Benefits

- A stimulating work environment full of opportunities to learn and develop
- 33 days' annual leave, pension scheme and 24-hour Employee Assistance
- Paid Enhanced DBS
- Eye care vouchers
- Travel season ticket loan
- Cycle to work Scheme

About the Role

Certitude are opening a brand new service. The service is person centred, designed and newly purpose built.

The homes are situated within the borough of Richmond. The individuals, who will be the residents, are young adults, with diagnoses of autism, ADHD, behaviour that challenges and one resident is a wheelchair user.

The homes comprise three individual flats and one mobility accessible bungalow. The Bungalow will have adapted facilities to meet the needs of the person moving in.

Each person will receive individual tailored support according to their needs and assessment, which will bring a modern dynamic approach to supporting them to live fulfilling lives.

The dynamic approach will allow the individuals to become more independent and live the lives they want to, taking the lead in their own support.

Certitude are looking forward to being a part of this exciting project and supporting individuals to have a greater role and presence and be active members within their local communities

The role of a Support Worker is to provide specialist expertise and support to facilitate teams in achieving person centred outcomes for the people we support with Mental Health conditions to maximise the individual’s independence and enable them to be active in their communities.

Duties will include:

- Building great relationships with the people we support and the people important in their lives (families, other staff, and external professionals). Knowing their skills, interests, qualities, strengths, challenges, ways of communicating and aspirations and ensuring the individualised service they receive plays to their strengths; helping them tackle their challenges and achieve their goals
- Ensuring people are supported in everyday tasks in a respectful way that meets their individual needs and preferences, enables them to do as much as possible themselves and gives them as much choice, control and involvement as possible
- Ensuring all the plans and records relating to people are accurate and up to date using respectful language which allows people to see what progress is being made against goals; tracks areas of concern (e.g. health) and take action as agreed
- Supporting people to have their own voice heard wherever possible and where needed speak up for them and their interests e.g. when out and about, with other professionals, within the team. Consistently looking to find ways to ensure people have as much power and control over their lives as possible
- Observing changes within an individual’s circumstances and responding accordingly as well as the ability to undertake personal care tasks in a sensitive manner to meet the needs of the people we support
- Using information technology (including a computer) to undertake a range of administrative tasks, following procedural guidelines, completing appropriate documentation in required formats, compiling detailed written reports and communicating clearly to people we support, employees and other professionals all the while understanding the nature of confidentiality

About You

To be a Support Worker at Certitude, the following are essential:

- Experience of working or supporting people within the mental health field and of enabling people with mental health to take positive risks in their lives
- Knowledge of safeguarding
- The ability to assess and respond to changing levels of risk and to work safely to ensure incidents are managed effectively
- A good understanding of accountability, confidentiality, and professional boundaries
- The ability to set boundaries, challenge appropriately and manage conflict constructively
- The ability to communicate clearly verbally and in writing to groups and in meetings

About the Organisation

At Certitude we are proud of our history of supporting people with complex mental health needs and learning disabilities. We support more than 1,500 people across London through a diverse range of support services and believe in providing the right level of support, to enable individuals to flourish, contribute and live a good life.

As a Gold Level Investor in People, we have high employee engagement and a strong commitment to people development from both our Board and Leadership Team. As a result, we can support people with mental health needs and learning disabilities to live the life they want to lead; happy, healthy, respected as equals and valued for their contribution within communities.

We aim to be the best social care employer in London and are proud of our reputation as a London employer - employing more than a 1,000 staff and volunteers with a turnover of £34m.

Our Values

- Working Together
- Continuously Improving
- Inspired by People
- Dependable

Do you want to be a Support Worker at Certitude? To apply, select the button shown, complete an application form and someone from the Recruitment Team will be in touch!

All our posts are subject to an Enhanced DBS disclosure as well as a full employment history and employment references. We are committed to equal opportunities in employment and service delivery and we welcome applications from all sections of the community.

Support Worker, Charity, Charities, Third Sector, Learning Disabilities, Social Care, Voluntary Sector, Mental Health Worker, Healthcare Assistant, Care Staff, Community Development, Care Worker, Vulnerable People, Social Worker, Not for Profit, NFP.

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Are you interested in working for a Charitable Foundation that makes a difference to the lives of people of all ages and backgrounds?

Do you want to work for an organisation that positively looks to support causes that others might shy away from, tackling some of the most difficult social challenges in the UK today?

Do you have excellent Salesforce administrator-level skills, a flair for improving systems, a highly organised approach to your work, and enjoy communicating with a wide variety of people?

If so, we’d love you to join our committed Grants Team as our Grants and Digital Administrator!

Please note that whilst this role is being advertised as home based as well as within the City of London, this is in direct response to Covid-19 precautions. Any candidate would need to be able to (public health advice permitting) attend work in the office on a regular basis going forward. 

About the Leathersellers’ Company

As one of the oldest Livery Companies in the City of London, working for the Leathersellers’ Company Charitable Fund offers an exciting opportunity to discover more about England's heritage and history and to look to the future focusing on philanthropy and fellowship.

We donate around £3.4million each year to charities, schools and universities across the UK as well as supporting individual students. We support a broad range of activities from youth clubs to arts or singing in care homes; from helping refugees to homeless veterans and much more. Existing connections with six London schools, a number of universities, the armed forces and City groups have been built over decades (if not centuries) but we are also proud to hold open programmes to allow charities with no previous connection the opportunity of multi-year, core funding. We do not shy away from those tackling difficult social issues for the most vulnerable individuals in our society. The Leathersellers look to add value by not just providing funding but also making connections and sharing information as and when we can.

The Company has been an integral part of the City of London for almost 600 years. Working with us makes you a part of this rich history and key to its future.

About the role 

We’re looking for an enthusiastic team player, passionate about enabling our funding to have the most positive effect on communities around the UK, to join our committed Grants Team. The primary focus of the role will be to support the operational efficiency of the team as well as manage key communications with both internal and external stakeholders.

About the person

You will be a team player who can demonstrate excellent communication skills (written and verbal), Salesforce experience, initiative and the ability to be flexible, as you will be working in a busy office environment. You will be a quick learner and have a passion for continuous improvement, keen to contribute your ideas.

How to apply

If you would like to apply, please submit a CV and covering letter (up to two pages) outlining how you meet the skills and experience elements in the attached role specification and why you are a suitable candidate for the role. Applications must be received by 5pm on Tuesday 30th June in order to be considered. First round interviews will likely be held remotely in the following weeks, and a final interview in person after that.

ADDITIONAL INFORMATION
We offer an attractive package, including a pension contribution equal to 15% of gross annual salary and a 35-hour week. Due to Covid-19 we are currently working remotely and foresee this being part of our working arrangements for some time ahead. Any candidate would however need to be able to (public health advice permitting) to attend work in the office at the Leathersellers' Hall on a regular basis going forward. 

S V 2 is looking for a Crisis Worker.

S V 2 is a Charity working in partnership with Derbyshire Constabulary, NHS England and Derbyshire County Council to provide support for victims of rape and serious sexual assault at Millfield House, a Sexual Assault Referral Centre (SARC) based in the middle of the County.

We are looking for a highly motivated Crisis Worker to be part of an on-call rota team providing Crisis Worker cover in the evening (5pm-8am) and at weekends, including bank holidays (8am-5pm & 5pm-8am).

The Crisis Worker role is to provide crisis management support to clients attending the Sexual Assault Referral Centre (SARC) for a forensic medical examination.

This is a part-time position covering approximately 6 shifts a month, however double shifts are available.

Called out hours are paid at the rate of £11.45 per hour (time and half for evening and weekend and double time for bank holiday work).

The Crisis Worker will also be paid 2 hours per month for home administration £22.91 and £83.78 per month in recognition of your on-call time.

The Crisis Worker will cover the Advice Line whilst on call. Advice Line calls will be paid at the appropriate pro rata hourly rate for each 15 minutes or part thereof.

To apply for this post, you will need:

• To be no further than 40 minutes from Millfield House (DE55) when on call

• At least two years’ experience of working with trauma

• Flexible way of working

• Ability to maintain confidentiality at all times in all aspects of the work.

• To be a team player, excellent communicator and flexible in approach, attitude and work.

• Driving licence and access to a car with business insurance

It will be necessary for you to apply for a Criminal Records Bureau Disclosure and be subject to Police Vetting as a requirement for this position.

Applicants should register their interest by clicking the ‘apply on line’ button and attaching their CV. We will then contact you and provide you with an Application Pack.

If application is successful, interviews will be held on 1st July 2020.

Recruiting a Support Worker to join our Young People's service in Bracknell!

£20,222 per annum, 40 hours per week plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Rainforest Walk offers accommodation and housing related support to vulnerable persons aged 16-25 with medium to high support needs.

During their time with the service, staff work with customers to meet their support needs, achieve their goals and support them to move towards more independent living. Customers can receive support for up to two years, depending on their individual support needs

Job Overview:

Support Workers will provide support to customers to help them develop the life skills they require to meet the assessed needs of the customers of the service. In some services, this will include providing domestic, emotional and social care. They will work with customers to promote social inclusion and alongside other members of the team to encouraging customers to maximise their skills and choices. This role manages and supports young people for up to 2 years enabling them to develop all skills needed for independent living.

Key Responsibilities:

- Build supportive, trusting relationships with tenants
- Working proactively with other members of the team to handle the service caseload and administrative responsibilities
- Supporting tenants on your case load to set personalised goals in the form of Support Plans
- Conducting regular key work sessions with tenants on your case load that are innovative and engaging in order to achieve Support Plan goals
- Ensuring ongoing risk assessments are carried out and those risks are managed appropriately
- Providing support with tenancy sustainment including budgeting, benefits, daily living activities and emotional support. This may include practical assistance where skills are not yet developed
- Working in a multi-professional way to ensure holistic support package for tenants
- Establishing links with local statutory and voluntary organisations
- Supporting tenants to ensure they are in receipt of all the benefits they are entitled to
- Supporting tenants to manage their rent account, ensuring they have all the information needed to pay their rent
- Supporting tenants to set up utilities and pay their bills on time
- Ensuring Look Ahead Health and Safety policies are adhered to at all times and to uphold all health and safety responsibilities within relevant policies and local protocols
- Adhering to all Look Ahead's policies and procedures
- Engaging in learning and development activity to increase knowledge and skills
- Day to day instruction or all Bank Support Worker and agency staff
- Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/Manager

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification:

- Exudes a warm friendly presence and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Flexible
- Open to feedback and self development
- Has a practical and logical mind and is naturally well organised
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Ability to cope positively with challenging and diverse behaviour

For more information or to apply please visit our website.

Recruiting for a Support Worker to join our service in Tunbridge Wells!

GBP 20,380 per annum plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more working 40 hours per week.

Job Overview:

To provide high quality holistic support to women and children living within our refuge who may have complex needs. You will develop support plans for each resident and aid them to obtain permanent accommodation.

Key Accountabilities:

- Undertake key-working responsibilities for a caseload assigned by the Team Leader/ Manager
- Complete DASH Risk Assessments
- Knowledge of criminal justice system and understanding of MARAC protocols
- Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
- Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
- Develop and maintain links with all key agencies and service providers in the local community
- Empower customers to ensure they receive the service and benefits they are entitled to
- Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
- Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
- Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible
- Carry out Health and Safety tasks
- Adhere to Look Ahead's Policies and Procedures
- Engage in learning and development activity to increase knowledge and skills
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

Person Specificiation:

- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Flexible
- Open to feedback and self development
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is essentially customer-focused
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviours

Skills, Knowledge and Experience:

Essential:

- Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector

Desirable:

- Experience working in Domestic Abuse

Please note that we have the right to close any vacancy before the advertised closing date if we have received a high number of applications.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

Recruiting for a Support Worker to join our Mental Health service in Slough!

GBP 19,500 per annum, 40 hours per week plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more

Hope Place is a new supported accommodation service located in Slough comprising 11 self contained rooms with a staff office on site. The service will accommodate and support people who experience moderate to high complex mental illness, many of whom will also have a range of additional and complex needs, for example drug and alcohol misuse issues and personality disorders.
Hope Place will be opened in May and provide care and support for 24 hours a day, 7 days a week, including Bank Holidays. The service will be covered at night by designated Waking Night staff. Support Workers will be required to work on a rota basis, covering early and late shifts, including at weekends and Bank Holidays.
The service will have a focus on enabling and utilise residents' skills. Amongst other responsibilities, the successful candidates will support service users to acquire tenancy sustainment and budgeting skills, encourage and facilitate group activities, socialisation, opportunities for training and employment.

To enable vulnerable people with mental health needs to maximise independent living skills and opportunities for social inclusion as wells as manage their tenancies. To support customers developing the skills needed to move on to other appropriate accommodation with lower levels of support and greater levels of independence.

Key Responsibilities:

- Undertake key-working responsibilities for a caseload assigned by the Team Leader/ Manager
- Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
- Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
- Support individuals to manage their prescribed medication
- Develop and maintain links with all key agencies and service providers in the local community
- Empower customers to ensure they receive the service and benefits they are entitled to
- Carry out H&S and Fire Safety checks in individual rooms as well as communal areas of the building
- Identify and report appropriately any Safeguarding concerns
- Promptly report and follow up maintenance issues
- Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
- Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
- Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible
- Adhere to Look Ahead's Policies and Procedures
- Engage in learning and development activity to increase knowledge and skills
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Recruiting Full/Part Time Support Workers to join our Mental Health service in Lambeth!

Lambeth Mental Health Floating Support is a service for adults, in any type of tenure, who have medium and/or complex mental health support needs. Support is provided for customers to maintain - or prevent the loss of - their accommodation and/or independence, to enable a move from supported accommodation to more independent living, to enable discharge from hospital or to prevent hospital admission. The service is available to customers from 9am to 5pm, Monday to Friday.

We are currently recruiting the following roles:

Full Time Support Worker - £22,360 per annum, 40 hours per week, permanent position

Part Time Support Worker - £8,944 per annum, 16 hours per week, permanent position

We offer 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Please clearly state in your supporting statement which role/roles you are interested in.

Job Overview:

We are looking for someone with an inspiring and creative personality to work as part of a team within the Lambeth Mental Health Floating Support Service. You will work with clients diagnosed with a mental health condition and living within the borough of Lambeth in their own homes.

The role of the Support Worker is to enable our customers to develop greater independence and fulfilling lives. As part of your role you will be required to oversee all support planning, updating risk management plans, and see customers on a weekly basis.

Enabling customers to improve their overall well being, through maintaining good physical and mental health, motivating customers to part take in social activity, and supporting customers to identify goals to improve their quality of life. Ensuring customers have applied for the correct benefits; customers are managing their rent and bills, and maintaining their home to a good standard.

We are looking for staff members who are motivated and keen to positively engage with our customers.

Key Responsibilities:

- To offer specialist support to a caseload of people within the locality focused on enabling people to address practical, social & emotional issues, including benefit advice, housing advice & social inclusion
- Joint working cases with mental health professionals and social workers within the localities
- Supporting people in the community to increase their independence and social functioning; including accompanying to community activities and graded exposure
- Signposting people to other community services to best meet their need.
- Identify local community resources that would benefit people
- Completing referrals
- Safeguarding is everybody's responsibility; raising alerts within the locality and supporting the investigation / information gathering as required
- Participate in a locality team, providing mutual support to colleagues
- Participating in a weekly casework management meeting, including discussing people seen for initial conversations, clients of concern, safeguarding cases
- Ensuring timely recording on Inform records for caseload of people
- Other administrative work including writing letters, emails and associated casework
- Participating in the service duty rota
- Adhere to Look Ahead's Policies and Procedures
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification:

- Good understanding of key skills required to support customers with Mental Health difficulties
- Ability to listen and learn within the role
- Develop a flexible way of working, responding to demands and challenges of the role
- Develop good working relationships with your colleagues within Look Ahead and external Partners
- Ability to learn and use multiply IT systems
- Work in an efficient and effective way to achieve a high standard of outcome
- Good understanding of staff boundaries

For more information or to apply please visit our website.

Recruiting for two Support Workers to join our Homelessness and Complex Needs service in Tower Hamlets!

GBP 22,360 per annum plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more working 40 hours per week.

Job Overview:

Tower Hamlets Community Intervention Service (THCIS) is a flexible provision that accepts both self and agency referrals. THCIS has the capacity to support up to 212 high needs customers with a range of complex requirements; including those with mental health diagnoses, drug and alcohol addictions, domestic violence cases and those with housing needs. THCIS is open 7 days a week and operates an out of hours call in service and drop in sessions alongside floating support.

Key Accountabilities:

- Building supportive and trusting relationships with customers
- Working proactively with other members of the team to manage caseload and administrative responsibilities
- Supporting key customers to set personalised goals in the form of a Support Plan
- Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
- Ensuring ongoing assessment and management of risks associated with customers within the ethos of 'positive risk taking'
- Proactively manage risk and safety both in and outside of their physical living environment
- Adherence to lone working procedures and attributed processes such as the duty system
- Providing tenancy sustainment related support to customer in their own property
- Proactive development of links with local statutory and voluntary organisations to provide a range of engagement opportunities for customers in the community
- Involving customers in the design, development and delivery of the service
- Empowering customers to ensure they receive the service and benefits they are entitled to
- Ensuring Look Ahead's Health and Safety policies are adhered to at all time and to uphold all health and safety responsibilities within relevant policies and local protocols
- Adhering to all other Look Ahead's policies and procedures
- Engagement with learning and development activities to increase knowledge and skills with in the sector
- Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/ Manager

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

Person Specificiation:

- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Exudes a warm friendly presence and open behaviour
- Able to work alone with good initiative
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement when under pressure
- Has a practical and logical mind and is naturally well organised
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem, passionate and drive to achieve success
- Is respectful, articulate and sensitive in style of communication
- Is motivated towards excellence and improvement of personal performance
- Ability to cope positively with challenging and diverse behaviour
- Is able to implement strong professional boundaries
- Able to inspire

Skills, Knowledge and Experience:

Essential:

- Transferable skills / willing to take on a new challenge

Desirable:

- Experience within the sector

Please note that we have the right to close any vacancy before the advertised closing date if we have received a high number of applications.