No day is the same when supporting Carers.

Parent Carers share many of the rewards and challenges of caring that any other Carer would experience, but caring for a child with additional needs comes with its own unique experiences. We are looking for someone with some understanding of the needs of children with special educational needs and disabilities (SEND), and what this can mean for their parents and guardians.

You will be a confident communicator, able to work effectively with both parents and professionals. Some knowledge and experience of Children’s Services and working with schools in North East Lincolnshire is a must for the successful candidate.

You will be a caring and compassionate team player with a practical and solution focused approach to supporting people.

You will recognise the importance of Carers accessing information, advice and support to help them manage their caring role. You will also recognise the value of Carers having a collective voice and the positive impact this can have on the provision of services and support for Parent Carers and their children.

The post holder will provide efficient and effective support to Parent Carers. You will be determined and resilient when supporting and enabling Carers to work with relevant organisations, and navigate their caring role.

You will have a part to play in supporting all Carers, but you will play a key role in ensuring Parent Carers are able to continue caring for their children with additional needs safely and confidently, and that Parent Carers have a voice in North East Lincolnshire.

This post has two key functions:

1. Support Parent Carers as a Parent Carer Key Worker.
2. Grow the Parent Carer voice in North East Lincolnshire via the creation, development and support of an active Parent Carer Forum.

Duties and responsibilities (Key Worker – 22.5 hours per week):

• Take Carer referrals from the wider community and colleagues from schools and children’s services and support them to identify their needs. You will work with Parent Carers to explore their strengths and resources from within their families, networks and communities.

• Enable and empower Parent Carers to access appropriate services from the Carers’ Support Service and their local community. You will ensure Carers feel supported and help them to access support to meet their needs.

• Key workers provide time limited support when Carers have specific challenges relating to their caring role, so where there is a need, you will add to the case load of Parent Carers you keep in regular contact with.

• Work with Parent Carers and support them to feel empowered to advocate for themselves and their child. You will develop an understanding of what the Carers’ Support Service can provide a Parent Carer and what is the responsibility of other professionals and services.

• Support Parent Carers to build their resilience by providing quality information, advice, guidance and support.

• Support Carers to apply for individual Carer grants that support them with their caring role

• Provide information and support via telephone contact and face to face support. You will enable Parent Carers to take control of their lives and support them to achieve the best outcomes for themselves and the person they care for.

• Operate within the principles of empowerment and community development whereby all Carers will be supported to become involved wherever possible, in the development and delivery of plans and services.

• Play a key role in raising awareness and supporting the inclusion of Carers across North East Lincolnshire by conducting community outreach.

• Provide regular telephone contact with a case load of Carers in your identified specialist area (Parent Carers) where the support needed is ongoing for a period of time.

• Act on behalf of Carers where necessary by making telephone calls, writing letters and attending meetings in order for them to access the appropriate services and support.

• Support Carers to navigate social care systems and access community resources in the right way at the right time.

• Work with colleagues to promote support services and signpost appropriately both internally and externally.

• Engage with, make contacts and build good working relationships with schools, children’s centres and children and family services.

• Organise and deliver Carer Awareness training, talk to teams and ensure information and displays are kept up-to-date as part of community outreach.

• Via outreach activity, support communities to be inclusive and responsive to the needs of Carers.

• Develop a network of Carers Champions within the community by providing information, advice and training.

• Maintain a record of outreach using an online database for use by you and the team.

• Actively find out about services and support available to Carers.

• Share information with Carers and colleagues and keep information up to date.

• Support the team to ensure the effective support of Carers.

• Support learning and training activities for Carers at the Carers’ Support Centre and in the Community.

• Be involved in the planning and implementation of activities for Carers Week and Carers Rights Day.

• Actively engage in the development of the charity and highlight any development opportunities by making the management team aware.

• To adhere to and consistently follow all policies and procedures.

• Undertake any other duties as required.

Duties and responsibilities (Parent Forum Coordinator – 7.5 hours per week):

• Be the initial point of contact for Parent Carer Participation in North East Lincolnshire.

• Engage with Parent Carers, with a view to recruiting Parents of Children with SEND on to a new Parent Participation Forum (PPF).

• Work closely with and delegate tasks to ‘Contact’ associates (an organisation that supports Parent Carer engagement), who will support you with the development of a new PPF.

• Work with PPF steering group members to establish Terms of Reference and new work streams.

• Assist the PPF steering group to work with local, regional and national organisations ensuring:
  • PPF members are informed and aware of local, regional and national issues
  • Professionals and key strategic decision makers are aware of the PPF, and view them as a professional group to consult and work with on all matters relating to Parent Carers.
  • PPF members are aware of channels via which they can appropriately question and challenge.

• Seek and promote parent engagement and participation opportunities.

• Manage and maintain the PPF website, social media pages, mailing list and database of members.

• Facilitate engagement and communication between organisations/professionals and the PPF.

• In your support of the PPF, you will appropriately utilise resources, services, support and training opportunities provided by the Carers’ Support Service.

• Provide administration support for the PPF and be directed by its members. You will ensure the Forum has the necessary support, tools and resources to carry out their work and meet their aims and objectives.

• Help ensure the PPF steering group is representative of Parent Carers in North East Lincolnshire by supporting the collection of Parent Carer views and opinions by its members, and facilitate monthly PPF meetings.

• Support and encourage PPF Members to communicate and engage with the Parent Carer population of North East Lincolnshire, and explore effective ways of doing this, including via information and engagement events.

• Manage the PPF’s budget and keep an up-to-date record of members and assets.

Kensington and Chelsea Mind is the delivery partner for the NHS Community Living Well Peer Support Service. The service operates alongside other clinical and wellbeing services to offer: one-to-one peer support, peer support groups, social peer support, training and workshops for people with complex, common and stable long term mental health needs.

You will be working as part of an NHS integrated mental health service to deliver community-based peer support. You will be building and maintaining constructive working relationships with people who use our services, carers, colleagues and community networks.

Senior Peer Support Worker - £31,346 - 37.5 hours per week 

The successful candidate will have:

• Experience of recovering and living well with mental health issues
• One year’s knowledge, training or experience in peer support work
• Knowledge of recovery approaches in mental health
• Knowledge of the values and principles of peer support

• Excellent communication and engagement skills
• Ability to use experiential sharing of own lived experience
• A minimum of one year’s supervisory experience in a peer support setting
• The ability to monitor and respond to the need for self-care
• Proficiency and confidence in using Zoom, MS Teams to deliver support options
• Computer literacy in Microsoft Office                                                                                             

Due to an expansion in services, Kensington & Chelsea Mind is looking to appoint a further  2 new Peer Support Workers to join our established Peer Support Team.

Kensington and Chelsea Mind is the delivery partner for the NHS Community Living Well Peer Support Service. The service operates alongside other clinical and wellbeing services to offer: one-to-one peer support, peer support groups, social peer support, training and workshops for people with complex, common and stable long term mental health needs.

You will be working as part of an NHS integrated mental health service to deliver community-based peer support. You will be building and maintaining constructive working relationships with people who use our services, carers, colleagues and community networks. We are looking for:

Peer Support Worker - £26,511 (37.5 hours per week)

Peer Support Worker - £26,511 pro-rata (28 hours per week)

The successful candidates will have:

• Experience of recovering and living well with mental health issues
• One year’s knowledge, training or experience in peer support work
• Knowledge of recovery approaches in mental health
• Knowledge of the values and principles of peer support

• Excellent communication and engagement skills
• Ability to use experiential sharing of own lived experience
• Computer literacy in Microsoft Office
• Proficiency and confidence in using Zoom, MS Teams to deliver support options
• The ability to monitor and respond to the need for self-care

ABOUT LISTENING EAR

• Listening Ear is a leading third sector, mental health organisation with its headquarters in Knowsley, Merseyside
• Our organisation specialises in delivering therapy and support services to children, young people and adults presenting with bereavement and traumatic loss, occupational health counselling and suicide postvention support services.
• Listening Ear holds full BACP Service Accreditation for its Adult and Children & Young People's services (the first organisation to achieve BACP accreditation in Merseyside in 2004)
• We are continuing to grow and now offer services in Merseyside, Cheshire, South Yorkshire, Lancashire and Kent & Medway.
   

We are seeking a dedicated and enthusiastic individual to join Listening Ear as Reception Administrator to support with the recent growth of our services. The role covers all reception duties, including processing referrals and handling enquiries to carrying out general administrative tasks such as data recording/entry, to support the preparation of data used in statistical reports to our Commissioners. The Reception Administrator is the first point of contact for our clients and external agencies and therefore needs to be warm and welcoming, a good communicator and able to respond professionally to a varied range of calls/emails. Our Administration team manage appointment bookings and the allocation of clients across the Organisation for a growing team of paid therapists, suicide bereavement support workers and students on counselling placements with Listening Ear. The successful candidate will be highly organised and professional, with excellent communication skills and proven experience of managing their own time and workload in a busy, high-pressure environment. They will also need to have a good working knowledge of Microsoft Office and Outlook as well as strong IT skills and ability to learn using new systems.

The role is subject to receiving satisfactory references and a probationary period.

Full-time contract is for 35 hours' per week (7 hours per day). The sucessful applicant will be required to work flexibly to provide cover in our offices in Whiston & Halewood as well as working remotley from home. We will require a candidate who is flexible to meet with the needs of the charity.

The Application Form is available below and this should be returned to us by email.

Closing date: Saturday 9th October at 11:30pm - We reserve the right to close the application window early if there is a lot of interest in the role advertised. We therefore encourage you to submit your application as early as possible.

Start date: ASAP following receipt of DBS and relevant references - If you have a transferable DBS please inform us of this in your application.

Unfortunately, we are unable to contact unsuccessful applicants and are unable to give feedback on individual applications.

Regional Administrator

RAF Leeming, North Yorkshire with flexibility to work remotely

A fantastic opportunity has arisen for a part time Regional Administrator in the Personal Support and Social Work Service, at SSAFA, the UK’s oldest national tri-service military charity.

SSAFA, the Armed Forces charity, has been providing lifelong support to our Forces and their families since 1885. Last year our teams of volunteers and employees helped more than 85,000 people in need, from Second World War veterans to young men and women who have served in more recent conflicts, and their families. SSAFA understands that behind every uniform is a person. We are here for that person – any time they need us, in any way they need us, for as long as they need us.

About the role

This is a great opportunity for a self-motivated person to join our team and contribute to further development of the service

Our Personal Support & Social Work Service (PS&SWS) RAF aims to provide a professional confidential and comprehensive range of Social Work and Welfare support services to the RAF Community within the UK. 

With an office base at the SSAFA office at RAF Leeming, North Yorkshire, we are seeking an organised and enthusiastic part time Regional Administrator to join the North Region.

You will be able to develop and maintain an efficient and effective administrative system that supports the Social Work Regional Manager and fieldworkers in the delivery and promotion of a direct welfare service to the RAF Community. 

You will also be required to be on a rota system to operate a Telephone call handling service for our Single Point of Contact telephone service.

About the Team

The North Region consists of a Regional Manager, Welfare Administrators, Social Workers and Personal and Family Support Workers across 3 Sub teams that cover a wide geographical area in the North of England and North Wales and Scotland.

About You

To carry out this role successfully you will have: -

• Level 3 NVQ in Business Administration or equivalent
• A proven track record of Excellent IT skills including Microsoft office, Excel and Management information Systems
• Demonstrable administrative experience including data entry
• Have a systematic, methodical and orderly way of working.

SSAFA is an employer that values the diversity of its workforce and welcomes applications from all sections of the community.

No agencies please. Any unsolicited submissions from agencies will be accepted as a candidate's direct application, and no fees will be payable.

Closing date:  Midnight on 1st October 2021

Interviews:  26th October 2021 – 28th October 2021.  If you are invited to attend an interview you will be required to undertake an aptitude test as part of the selection process.

SSAFA is an Equal Opportunities Employer and is committed to using the Disclosure & Barring Service.

If you wish to apply for any of our vacancies you will be asked to answer some screening questions before completing an application form and uploading your CV.  Personal data to progress your application for employment is covered under the General Data Protection Regulations (GDPR) Article 6 Section 1b and Article 9 2b and c. Your details will not be used for any other purpose or shared with a third party without your permission.  Data on unsuccessful candidates will be retained for one year from the vacancy being filled. If you take up employment with us, your information will be held for the duration of your employment plus six full calendar years

The Brent Centre for Young People is looking for a dynamic person to join its Clinical Administration Team.

The Brent Centre for Young People is a charity based in North West London that provides psychotherapeutic treatments to young people aged 11-25 years, who suffer with emotional difficulties and mental health needs. It also has an international reputation and delivers world-leading evidence-based practices to young people across North West London. In 2018/2019, through its In-house and Outreach Services, the Centre helped over 600 young people to be healthier and better prepared for adulthood.

As the Brent Centre is now expanding its services to the City of Westminster, and creating a Partnership Child and Adolescent Clinic with the Institute of Psychoanalysis, the job holder will be based at two locations, London W9 & NW6.

The suitable candidate will have at least two years’ experience of clinical and/or general administration and reception duties. This individual would be committed, enthusiastic, confident in Information Technology, able to maintain a client database, a good team worker with good client focus skills, reliable, adaptable and flexible, able to work up to 8:30 pm., excellent organisational, communication and interpersonal skills, to produce work of a high standard, demonstrate a high level of professionalism and confidentiality, and be able to manage own work to meet deadlines. The post requires sensitivity to the needs of young people with emotional difficulties and the nature of therapeutic work. Experience with young people or with mental health is advantageous. 

The candidate will have excellent skills, when carrying out duties of the post.

Closing date: Monday 4th October 2021

Interviews: Week starting 11th October 2021

Shortlisted candidates will be required to take a 30-minute test

If you are an experienced HR Administrator with a passion for recruitment, Royal Trinity Hospice has a role that will enable you to to develop your HR skills in a meaningful, supportive environment.

As the oldest hospice in the UK, we provide compassionate end of life care and support to patients and their families across seven London boroughs. As HR Administrator, you will be helping us ensure our staff are well taken care of. The roles you will help us recruit for are varied and interesting, from retail managers to therapists and nursing staff.

Skills and experience

• Excellent verbal and written communication skills 
• Previous experience of end to end recruitment, including on-boarding 
• Excellent attention to detail and administrative accuracy
• Confident user of MS Office
• Ability to prioritise conflicting demands

Benefits of working at Trinity

• A generous 27 days annual leave increasing to 29 after 5 years and 33 days after 10 years, plus bank holidays 
• Group personal pension scheme
• Non-contributory life assurance scheme
• Store discount
• Cycle to work scheme

How to apply

If you have the skills and experience we’re looking for, click on the 'apply on website' button. You find more information there including the job description and person specification. 

JOB DESCRIPTION SUPPORT WORKER

Responsible to: Support Team Manager  

Location: Based in Main Baca office, Loughborough and Leicestershire England. The role requires travel to all locations where Baca Services are delivered.

Hours: 37.5 hours per week including evening and weekend work

Salary: £18500 - £22000 per annum

Contract: Permanent

Overall purpose

• To provide support and care to the young people who are newly arrived in the country, providing the foundations for them to rebuild their strength, dignity and grow their hope for their futures.
• To partner with social workers, representatives from other agencies, community groups and voluntary sector organisations for the benefit of the young people.

• Through this service we aim to empower unaccompanied asylum seeking young people, some of whom are victims of trafficking, with dignity, strength and hope - inspiring them to become individuals who are net contributors to society.

Duties & Responsibilities

• To be a key worker for a number of young people who are in the care of Baca, providing high quality holistic and therapeutic support for their transition to adulthood, to enable young people to achieve the following outcomes in line with Baca’s Theory of change –
  • Improved Physical Wellbeing,
  • Improved Emotional Wellbeing,
  • Increased engagement with Education, Employment and Training,
  • Increased Social engagement and
  • Increased Personal Safety
• Playing an active role in developing knowledge and understanding in areas relevant to the role and especially in the areas of asylum and refugee law, trafficking, supporting separated children and the cultures of different nations relevant to Baca.
• To be a role model to all young people in Baca’s care, providing care and compassion without discrimination of age, race, colour or behavioural issues.
• Support young people in developing essential life skills in line with the individual support plan to prepare them for independent living. Training young people in living skills such as washing, cleaning, cooking and safety food shopping and budgeting; proactively and intentionally in line with the Baca pyramid plan.
• Support young people in developing their skills, aspirations and interests in education, vocation or hobbies.
• Be an active part of a diverse environment of staff and young people from different cultures and backgrounds.
• Develop excellent working partnership with social workers, volunteers and other partners’ to provide a holistic development package for each young person enabling them to become independent.
• Regularly review and manage the risks associated with young people.
• Actively plan, prepare and participate in all meetings and events that are related to the support of the young people.
• Develop and maintain excellent communication with all members of the team and all external partners and supporters.
• Carry out all administrative work required as part of the role such as month end reports, support plans on time and in a consistent manner.

General

• Be a role model, leading by example in practicing the Values of Baca.
• Play an active and supportive role within the organisation 
• Take ownership of all administrative aspects of the role.
• Maintain strict confidentiality in relation to work undertaken and ensure all confidential material is stored according to Baca’s Confidentiality statement and Data Protection Policy. 
• Treat all staff and young people fairly and without prejudice, in line with Baca’s Equality and Diversity policy 
• Be adept in employing the correct procedures for dealing with any safeguarding incidences or concerns, in line with Baca’s Child, Vulnerable Adult Protection & Safeguarding Policy 
• Adhere to all Baca’s policies and procedures. 
• Ability to work flexible hours, including occasional evenings and weekends, in line with the needs of the team.

Are you proactive, organised and a great team player?

We are looking for a service administrator to join our established community project based in Tunbridge Wells.

You will administer day-to-day operations and processes, and help oversee the work of office volunteers and junior staff, ensuring the service runs smoothly. As part of a small team, you will manage enquiries and bookings by phone and email, talking to multiple clients and volunteers every day.

You will need to be a good communicator with attention to detail, and have great customer service and organisational skills. This is a busy and much-valued service so you should be able to deal with unexpected issues and then refocus on the task at hand.

Working alongside our finance team, you will prepare client invoices, chase outstanding payments and process volunteer expenses. You will be trained to use our bespoke database so should be confident in learning and using IT, and be able to enter data efficiently and accurately.

There will be opportunities to promote the service and speak to community groups and others, so a car driver is essential.

This is a great role for someone with admin or customer experience, or for someone starting a career in this field.

Do you have the right skills and drive for the role? 

Are you an experienced administrator, with excellent customer service skills and the ability to work both individually as well as being a team player? If so, welcome to Richmond Fellowship as our next Locality Administrator.

Richmond Fellowship is part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence. We know that recovery can look and feel very different to each and every one of us. But we also know that if we provide the right support, at the right time, we can inspire recovery nationwide and that recovery is possible for everyone.

We are looking for someone like you to play a vital support role at a number of our services across Midlands. You will either be based at our Leicester or Derby Services (dependant on where you live).  All of our services provide frontline support to people experiencing Mental Ill Health.

Enthusiastic and keen to develop, you must have good communication skills as well as a professional telephone manner.  You will also have experience of completing financial returns/records. It goes without saying that you have strong IT skills and are able to prioritise a busy workload and work to strict deadlines.

So, are you ready to take on this rewarding role that comes with some really great benefits including 25 days' holiday, contributory pension scheme, employee assistance programme and childcare vouchers, plus exceptional professional development and training opportunities? Apply now via our website.

The salary for this post is £17,549.00 per annum (pro rata for 18.75 hours per week). 

This is a permanent role.

This is a part-time role requiring the post-holder to work 18.75 hours per week.

Recovery Focus is committed to working towards equal opportunities and we select staff solely on merit irrespective of race, colour, national or ethnic origin, gender, sexual orientation, marital status, age, social class, religious belief, disability or history of mental health or addiction problems. If you need support to apply for the role or adaptions at interview please contact the recruitment team to discuss.
 
Closing Date for applications is 15 October 2021. However, we reserve the right to close the vacancy early should a sufficient number of applications being received prior.

So, are you ready to take on this rewarding role that comes with some really great benefits? Apply now via our website.

Yorkshire

Do you have good administration experience, great customer service skills and consider yourself a good team player with a flexible approach? All you need is the perfect environment to put your skills to great use. Welcome to Richmond Fellowship as an Area Administrator.

Richmond Fellowship is part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence. We know that recovery can look and feel very different to each and every one of us. But we also know that if we provide the right support, at the right time, we can inspire recovery nationwide and that recovery is possible for everyone.

We are looking for someone like you to play a vital support role at a number of our services across Yorkshire. Enthusiastic and keen to develop, you’ve got good communication skills and a professional telephone manner as well as experience of completing financial returns/ records. It goes without saying that you have strong IT skills and are able to prioritise a busy workload and work to deadlines. You will work closely with the Service Manager to devise and implement administrative and financial systems as well as maintaining efficient and up to date records of all financial transactions, including petty cash systems and client funds.

So, are you ready to take on this rewarding role that comes with some really great benefits including 25 days' holiday, contributory pension scheme, employee assistance programme and childcare vouchers, plus exceptional professional development and training opportunities? Apply now via our website.

This is a permanent role, requiring the post-holder to work 37.5 hours per week.

The salary for this role is £17,549.00 per annum.

Recovery Focus is committed to working towards equal opportunities and we select staff solely on merit irrespective of race, colour, national or ethnic origin, gender, sexual orientation, marital status, age, social class, religious belief, disability or history of mental health or addiction problems. If you need support to apply for the role or adaptions at interview please contact the recruitment team to discuss.

The closing date for this post is 30th September 2021. However, we reserve the right to close the vacancy early should a sufficient number of applications being received prior.

It is a mandatory requirement of the application process for this post that candidates submit a CV and Supporting Statement, thus only candidates that provide this, and who meet the essential criteria within the person specification,  will be considered for an interview.

Service Administrator - Surrey Heath Family Centre

Surrey Heath Family Centre is seeking a conscientious , skilled and committed administrator who can work as part of a team and wants to make a real difference to the support offered to local families .

This post is for 36.25 hours a week, from Monday to Friday.

We are a service that is commissioned by Surrey County Council to provide family support for families with children aged 0 - 11 years, living in Surrey Heath . Families are referred into our service from health services, schools, Surrey Children 's Services and other professional teams.

Our team of Family Support Workers visit families in their own homes and run groups at our site or within our local community . Our service uses a strengths-based approach, engaging and enabling children , young people and families to achieve their goals

The location of the role is Surrey Heath Family Centre , Kingston Road, Camberley, Surrey GU15 4AF. The role is based at the Centre but there is a possibility of some flexible working for the right candidate.

Surrey Heath Family Centre is committed to safeguarding and promoting the welfare of children , young people and adults. We expect all staff and volunteers to share this commitment . The role is therefore subject to an enhanced DBS check.

We are a friendly, dedicated team who are passionate about making a difference to families .

This is an opportunity for the right person to make a real difference in the lives of children , young people and their families by supporting the service with :

* premises and facilities management
* financial management
* liaison with agencies (eg. Health, Surrey Children 's Services, Schools etc)
* service user administration
* providing efficient and knowledgeable signposting advice to children , young people and their families
* production of management information and support with compliance around health and safety, GDPR etc

Our staff are supported through regular supervision and training on our systems and procedures.

When completing your application please refer to your skills, knowledge and experience in relation to the Person Specification , Job Description and Additional Information document (if applicable) . This should be done with an understanding of the context of the service described above.

If you are a skilled, organised administrator with experience of finance work, premises and producing management information , we would love to hear from you.

Please do not hesitate to call Paula Harris on 07565 202053 if you wish to discuss this vacancy.

JOB DESCRIPTION SUPPORT WORKER

Responsible to: Support Team Manager  

Location: Based in Main Baca office, Loughborough and Leicestershire England. The role requires travel to all locations where Baca Services are delivered.

Hours: 37.5 hours per week including evening and weekend work

Salary: £18500 - £22000 per annum

Contract: Permanent

Overall purpose

• To provide support and care to the young people who are newly arrived in the country, providing the foundations for them to rebuild their strength, dignity and grow their hope for their futures.
• To partner with social workers, representatives from other agencies, community groups and voluntary sector organisations for the benefit of the young people.

• Through this service we aim to empower unaccompanied asylum seeking young people, some of whom are victims of trafficking, with dignity, strength and hope - inspiring them to become individuals who are net contributors to society.

Duties & Responsibilities

• To be a key worker for a number of young people who are in the care of Baca, providing high quality holistic and therapeutic support for their transition to adulthood, to enable young people to achieve the following outcomes in line with Baca’s Theory of change –
  • Improved Physical Wellbeing,
  • Improved Emotional Wellbeing,
  • Increased engagement with Education, Employment and Training,
  • Increased Social engagement and
  • Increased Personal Safety
• Playing an active role in developing knowledge and understanding in areas relevant to the role and especially in the areas of asylum and refugee law, trafficking, supporting separated children and the cultures of different nations relevant to Baca.
• To be a role model to all young people in Baca’s care, providing care and compassion without discrimination of age, race, colour or behavioural issues.
• Support young people in developing essential life skills in line with the individual support plan to prepare them for independent living. Training young people in living skills such as washing, cleaning, cooking and safety food shopping and budgeting; proactively and intentionally in line with the Baca pyramid plan.
• Support young people in developing their skills, aspirations and interests in education, vocation or hobbies.
• Be an active part of a diverse environment of staff and young people from different cultures and backgrounds.
• Develop excellent working partnership with social workers, volunteers and other partners’ to provide a holistic development package for each young person enabling them to become independent.
• Regularly review and manage the risks associated with young people.
• Actively plan, prepare and participate in all meetings and events that are related to the support of the young people.
• Develop and maintain excellent communication with all members of the team and all external partners and supporters.
• Carry out all administrative work required as part of the role such as month end reports, support plans on time and in a consistent manner.

General

• Be a role model, leading by example in practicing the Values of Baca.
• Play an active and supportive role within the organisation 
• Take ownership of all administrative aspects of the role.
• Maintain strict confidentiality in relation to work undertaken and ensure all confidential material is stored according to Baca’s Confidentiality statement and Data Protection Policy. 
• Treat all staff and young people fairly and without prejudice, in line with Baca’s Equality and Diversity policy 
• Be adept in employing the correct procedures for dealing with any safeguarding incidences or concerns, in line with Baca’s Child, Vulnerable Adult Protection & Safeguarding Policy 
• Adhere to all Baca’s policies and procedures. 
• Ability to work flexible hours, including occasional evenings and weekends, in line with the needs of the team.

Recruiting for a Support Worker to join our Mental Health Service in Tower Hamlets!

GBP 22,568 working 40 hours per week, plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.
Teresa House and Hamlets Way provide supported accommodation for customers with mental health needs who require a high level of support. Teresa House is a high support, fast stream mental health service, from which customers are expected to move on within two years. Hamlets Way is a high support, slow stream mental health service with customer move on expected within four years. Each service is made up of 16 units and operates 24 hours a day. The role requires shift working including weekends and evenings, but there are no sleep ins required at the service.

Job Overview:
Hamlets Way is a supported living accommodation, which has a heavy focus on supporting customers with enduring mental health care needs. We provide 24hr high support to 24 customers both female and male. Our building is a purpose-built across two floors, offering customers individual self contained flats and the use of shared communal facilities and gardens. The service is commissioned by the London borough of Tower Hamlets.
As a support worker you will play an integral role in developing effective support and risk management plans. You will also support customers with all aspects of their day to day living including; social and physical activities, medication, shopping, personal care, meal time preparation and managing finances.

Key Responsibilities:
- To work on a rota based shift pattern which includes working early (8-4pm) and late (2-10pm) shifts 5 days a week
- Support customers with dignity and respect in all aspects of their day to day living including; social and physical activities, medication, shopping, personal care, meal time preparation and managing finances
- Undertake key-working responsibilities for a caseload assigned by the Team Leader/ Manager
- Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
- Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
- Develop and maintain links with all key agencies and service providers in the local community
- Undertake medication support with customers in line with their support needs.
- Work with local community mental health teams and other relevant professional bodies to related to customer support
- To develop and produce creative customer activities to support in house customer engagement and enhance recovery
- Empower customers to ensure they receive the service and benefits they are entitled to
- Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
- Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
- Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible
- Adhere to Look Ahead's Policies and Procedures
- Engage in learning and development activities to increase knowledge and skills
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

Person Specification:
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Flexible
- Open to feedback and self development
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is essentially customer-focused
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviours

Skills, Knowledge and Experience:
Essential:
- Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector
Desirable:
For the full job description, please see the Look Ahead Website