Recruiting a Support Worker to join our Homelessness and Complex Needs Service in Southwark!

£22,360 per annum, 40 hours per week plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

David Barker House is located on Blackfriars Road in the borough of Southwark is a 45 bed homeless complex needs hostel for single males only. Manor Place Hostel is located in Kennington area in the borough of Southwark which is a 34 bed homeless complex needs hostel for single females only. All our residents have shared facilities and are aged between 18 and 60 years old. We support them with a range of support needs from domestic violence, substance misuse, mental health and offending. We aim to enable vulnerable people to address their identified support needs as well as manage risks in order to allow customers to move on towards greater independence.

The service provides waking night cover as well as a team of staff Support Workers with a case load of around 8-12 customers depending of the needs of the service.

To enable and support vulnerable individuals with complex needs to address this while maintaining their tenancy with the long term goal of living in an independent setting by providing flexible and individually tailored support package. Working with excluded and hard to reach customers can be challenging however, with intensive support this challenge can be broken. You will need to be able to engage our customers in a non-judgmental way. You will also be responsible for dealing with emergencies that may arise during your shift whilst remaining calm and using initiative then writing up incident reports amongst other administrative tasks.

As a Support Worker, you will be working as part of a team as well as with external agencies such as London Probation Service, local substance misuse services, Mental health teams, and police amongst others. Sometimes customers may not be linked in with agencies when they enter the service, as a support worker it is part of your role to ensure they are receiving the correct support from agencies required. Ideally, you will have experience of working with vulnerable people or an understanding of the needs of homelessness. You will be required to support customers with managing their arrears; ensuring housing benefit is applied for as well as monitoring payments and acting appropriately if payments are suspended in order to ensure customer does not fall into any arrears.

You will be responsible for supporting the working shift pattern of the service which is a five week rolling rota which consists of working some weekends as well as long days.

Key Responsibilities:

- Undertake key-working responsibilities for a caseload assigned by the Team Leader/Manager

- Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions

- Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available

- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation

- Develop and maintain links with all key agencies and service providers in the local community

- Empower customers to ensure they receive the service and benefits they are entitled to

- Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards

- Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team

- Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible

- Adhere to Look Ahead's Policies and Procedures

- Engage in learning and development activity to increase knowledge and skills

- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

For more information or to apply please visit our webiste.

Recruiting a Specialist Support Worker to join our Mental Health service in Tower Hamlets!

£24,000 per annum, 40 hours per week plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Tower Hamlets Adult Mental Health Rehabilitation House provides suitable accommodation and a therapeutic program to support people in their recovery and rehabilitation following a hospital admission for mental health problems. The service is founded on the principles of Recovery: Emphasis is placed on helping individuals to develop or rediscover their own unique skills and coping strategies and to positively use the resources that are available to them within their community and extended social networks. The house is staffed and run in a way that is sensitive to the diverse cultural needs of service users in Tower Hamlets. It also provides a high degree of privacy and a homely and welcoming environment to all who choose to use it.

The Bethnal Green Community Mental Health Team BG CMHT will also deliver complex NICE compliant interventions as required in partnership with Rehab.

The Rehab is a 24-hour service and staff operates on shifts: early 8-4: mid: 9-5 or 10-6, Late: 2-10pm. There are no sleep-in as service is managed by a Night Support Worker and a Concierge.

Specialist Support Worker will be required to demonstrate strengths in all the indicators set out in the relevant Look Ahead Competency Model. More specifically, the post-holder will:

- To provide intensive support (both practical and emotional) to people living in the Project
- To act as a positive influence on clients encouraging responsible behaviour and self reliance
- To support people in a way that maximises their self-sufficiency and enables them to live independently in their own homes
- To act as a resource co-ordinator and advocate in order that clients can make informed choices about how they live in the local community
- Agree the initial treatment/recovery plan with service user, including; clinical assessment, ensuring the health and wellbeing

Key Responsibilities:

Practice

- Undertake key working responsibilities for a caseload assigned by the Team Leader/Manager
- Undertake initial & continuous assessment of needs and potential risks & agree levels of support and actions
- Create support/ action plans for providing appropriate services based on the assessment and reflecting the services and resources available
- Provide structured support and guidance to other front line staff in their area of expertise, and to contribute to the relevant internal specialist forum
- Develop and maintain links with all key agencies and service providers in the local community
- Empower customers to ensure they receive the service and benefits they are entitled to
- Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
- Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
- To adhere to Look Ahead's Policies and Procedures
- To engage in learning and development activity to increase knowledge and skills
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

Liaison with Other Agencies

- To liaise with the referral agency to ensure that full information is given to enable a proper assessment to be made of future clients
- To work collaboratively with staff from the Tower Hamlets Rehabilitation and Recovery Service in performing joint assessment to determine the appropriateness of referrals to the service
- To advocate assertively to statutory and voluntary agencies to ensure that clients' needs are met
- To maintain good relationships with all involved professionals and agencies
- To maintain good liaison with the clients' immediate community and family
- To build up and maintain contact with a full range of community workers

Housing Management

- To explain the terms of the Tenancy Agreement and to ensure that clients understand all the services within the accommodation
- If clients are moving into independent accommodation, to help make the transition and setting up of their new home
- To take lead and responsibility in setting up ways of paying for rent, utilities, bills etc.
- To provide advice and help on future housing needs

For more information or to apply please visit our website.

Recruiting a Recovery Worker to join our Mental Health service in Islington!

GBP 22,360 per annum plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more working 40 hours per week. This is a 6 month fixed term contract.

Islington Crisis House offer 24/7 crisis accommodation to customers with mental health needs who require a high level of support, it is a 'high support fast stream' mental health service consisting of 12 units, with move-on expected within two weeks. This is a really great opportunity for anyone with clinical interest as the service is delivered in partnership with Camden and Islington MH Trust.

Job Overview:
Post-holders will be required to:
- Understand the concept of Recovery and apply those principles to develop an environment and service that enhances recovery
- Put the service-user at the centre of their support and promote optimism and hope for their increased independence
- Provide intensive support (both practical and emotional) to people undergoing a period of mental health related crisis
- Act as a positive influence on service-users encouraging responsible behaviour and self reliance to people residing in the Service
- Support people in a way that maximises their self-sufficiency and enables them to live independently upon discharge from the service

Key Accountabilities:
- To ensure recovery focused support plans are created, reviewed, evaluated and amended in accordance with changing needs, presenting risks and individual preferences in order to promote recovery
- Undertake keyworking responsibilities for a caseload assigned by the Team Leader/Service Manager
- To be flexible and responsive to the needs of service-users as directed by their personal support plan
- To provide recovery focused support to achieve personal goals/aspirations in partnership with service-users, family members and statutory agencies. To work with service-users on a one to one basis to achieve positive outcomes within the given service timeframe
- Ensuring ongoing assessment and management of risks within an attitude of 'positive risk taking'
- To treat all information - both verbal and written - in accordance with Look Ahead's policy on confidentiality
- Develop and maintain links with key agencies and service providers in the local community
- Demonstrate a commitment to the empowerment of service-users and a strong interest in co-production and promoting people's rights
- Use person centred tools to support recovery and development of service-users
- Communicate effectively with people who are in mental distress, including any who may be acutely unwell
- Support service-users to undertake domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure service-users enjoy a high quality of accommodation
- Undertake all administrative work and keep accurate and comprehensive service-user records to professional standards.
- To engage in learning and development activity to increase knowledge and skills
- To advocate assertively to statutory and voluntary agencies to ensure that service-users needs are met and link with organisations to provide a range of engagement opportunities for service-users in the community
- To maintain good relationships with all involved professionals and agencies
- To maintain good liaison with the service-users' immediate community and family
- Work collaboratively with the service-user, their carers and care coordinators to plan for move-on and discharge from the point of the support commencing
- To attend and participate in weekly staff meetings, meetings with other professionals and in supervision and training as required
- To work with the staff team to achieve the aims and the objectives of the service
- To stay up to date with regard to development and research in the mental health field, housing support and in welfare benefits
- To exercise responsibilities under the current Health & Safety legislation and Equal Opportunities Policy as laid down or amended by Look Ahead Housing Association

Skills, Knowledge and Experience:
Essential:
- At least an NVQ Level 3 in Health & Social care, or equivalent
- Minimum of one years experience of support work with people with mental health related support needs

For the full job description, please visit the Look Ahead website.

Duties and Responsibilities

Development & Support work:

• To provide emotional and practical support to women accessing support through drop in and casework
• To participate in a rota of drop in cover, covering evening hours
• To support volunteers and students in delivering the drop in service
• To facilitate access for women to statutory, community and other BSWA services
• To comply with the recording, monitoring and evaluation procedures of the project
• To develop policies and practice guidelines appropriate to the project in accordance with BSWA policies and procedures
• To keep up to date with current legislative changes for dissemination within the staff team, and for use when working with women and children around their rights.
• To identify and make links with existing projects and community services and to develop joint services where appropriate
• To keep abreast of issues regarding violence against women on a national and local level
• To participate in multi agency work as agreed with your line manager
• To identify and attend training and conferences relevant to the post, in agreement with your line manager
• To work alongside colleagues to organise in-house training and information sessions on a range of issues for service users
• To promote awareness of the impact of domestic violence on women and children and BSWA services

Administration:

• To work within BSWA’s administrative and financial systems
• To ensure that adequate records are kept for all service users
• To ensure that Health and Safety records are kept up to date
• To produce monthly reports for your line manager

Communication:

• To ensure that all staff team members are aware of any matters that are relevant to the welfare and security of the refuges, staff, volunteers and service users by:

1. Maintaining BSWA communication records
2. Following safety procedures
3. Attending team meetings
4. Carrying out risk assessments in conjunction with your line manager

• To attend in-house training
• To attend support and supervision sessions with your line manager
• To develop a professional working relationship with external agencies
• Feedback relevant issues from external meetings/ training to the staff and management teams as appropriate
• To be involved in the Annual Review process

General:

• To maintain the confidentiality of the women and children using the service

• To maintain confidentiality in all matters relating to the organisation

• To offer an equal service to all women and children regardless of age, class, culture, language, race, religion and sexual orientation

• To ensure the efficient use of resources at all times

• To work within BSWA policies and procedures and demonstrate a commitment to the values and ethos of BSWA
• To work within BSWA’s framework for equal opportunities and anti-discriminatory practice
• To adhere to Child Protection and Safeguarding procedures, and Adult Safeguarding procedures throughout
• To participate in the development and annual appraisal of a personal individual development plan with the line manager
• To undertake any other duties required by BSWA, which may arise and commensurate with the post

Recruiting for a Support Workers to join our Homelessness Service in North Surrey!

£19,000 per annum, 40 hours per week plus 25 days Annual Leave, Pension Scheme, staff discounts, healthcare and more.

This generic floating support service offering tenancy support to residents of Runnymede, Elmbridge and Spelthorne. The service has six members of staff with a service capacity of 76 customers.

Job Overview:

To enable vulnerable people living in a variety of different tenures to manage their tenancies/ licences and move towards greater independence within the community by providing a flexible and individually tailored support package.

Key Responsibilities:

- Undertake key-working responsibilities for a caseload assigned by the Manager
- Undertake initial & continuous assessment of needs and potential risks & agree levels of support and actions
- Create support/ action plans for providing appropriate services based on the assessment and reflecting the services and resources available
- Develop and maintain links with all key agencies and service providers in the local community
- Empower customers to ensure they receive the services and benefits they are entitled to
- Signpost customers to support services that can help them address additional support needs such as mental or physical health, employment and education, adult social care, domestic abuse and family support
- Undertake all administrative work and keep accurate and comprehensive tenant /customer records to professional standards
- Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the relevant housing provider
- Ensure that referrals are managed effectively and in line with the referrals procedure
- Adhere to Look Ahead's Policies and Procedures
- Engage in learning and development activity to increase knowledge and skills
- Work closely with the team and communicate openly
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification:

- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Flexible
- Open to feedback and self development
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is essentially customer-focused
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviours

Skills, Knowledge and Experience:

Essential:

- Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector

Desirable:

- Experience working in homelessness, housing or support/care

First round of telephone interviews will be taking place 5th October 2020.

Please note that we have the right to close any vacancy before the advertised closing date if we have received a high number of applications.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

Experienced Support Worker

Housing Plus Ltd

Brent, London, Greater London 

The salary for this post is £24,000-£27,000 pro rata and depending on experience.

Job description

Experienced Support Worker London (NW2/NW10) to work with 16-21 year olds. This position is ideally for 5 days although 4 would be considered. The role requires some flexibility.

Housing Plus Limited provides support to young people aged 16-21 who are transitioning to leaving care and live in our shared accommodation in North-West London. A significant proportion of the young people in our care are asylum seekers.

This is a position suitable for an experienced key worker who is looking for the opportunity to take on some management responsibilities as well as holding cases. We are looking for someone who has a proven track record as an effective key worker and loves working directly with young people but who has also reached a time in their career where they feel ready to take on some management responsibilities and formally supporting less experienced staff. You will also need to be highly self-motivated and organised with good administration skills.

We are looking for an experienced support  worker with good people skills who is able to build rapport to support the young people in their day-to-day activities, to help them further their education or training and to prepare for independent living. The successful applicant will work in partnership in a multi-agency team to ensure the best possible outcomes for the young people as part of their pathway plan.

Working towards NVQ Level 3 or equivalent is an advantage. Alternatively, you should be able to provide evidence of significant relevant experience in a related field and of working with young people, including those who present challenges.  A local knowledge of North-West London and having easy access NW2/ NW10 would be an advantage.

We are looking for an enthusiastic, reliable, highly motivated person who is passionate about working with young people and able to work creatively and on their own initiative.

Housing Plus offers competitive rates of pay, professional supervision and appraisal and development opportunities.

The start date is immediate (allowing for notice periods, as necessary). Recruitment is on a rolling basis and will continue until a successful applicant has been identified. 

To apply for this role please send in your CV with a covering letter. Interviews are scheduled for 20th October with the opportunity to visit informally prior to this.

Please refer to the Job Description and Person Specification attached. Shortlisted applicants will be required to submit the application form attached at interview stage. 

Housing Plus is committed to safeguarding and promoting the welfare of young people and we expect all staff to share this commitment and all staff work to a code of conduct. Housing Plus operates stringent safer recruitment procedures. This post is subject to an enhanced disclosure application to the Disclosure and Barring Service.

Can you listen calmly and empathically to a boy who has experienced sexual abuse? A non-binary person who was raped? The partner of a man sexually assaulted?

You’ll give emotional support, information and signposting via webchat, email, SMS, Whatsapp and phone to men, boys and non-binary people who have experienced sexual abuse, and their loved ones.

This is a flexible, rewarding role with the chance to make a meaningful difference to the journeys of those who contact us. Last year 2,500 contacted us; no two chats were the same.

Hours:

• Mondays, 12.00pm - 4.00pm
• Thursdays, 4.00pm - 8.00pm
• Fridays, 12.00pm - 4.00pm

• + around 4 hours per month of line management, team meetings and supervision
• + Opportunity for overtime.

Location:

• Work from home during the COVID-19 pandemic.
• You must have a private, confidential home working environment during the COVID pandemic to be considered for this role.
• When safe, our usual place of work is in Shadwell/Wapping, London (E1). Weekend shifts are always worked from home.

Key dates:

20-minute assessment:

• Monday 26th October, between 9am and 1pm

Interviews:

• Thursday 5th November

Start date:

• Thursday 19th November, ideally

Training (mandatory):

• Saturday 5th December

All of these will take place online.

How to apply

Please read the attached job description carefully and email a completed application form no later than 10pm on Wednesday 21st October, 2020

We are a diverse helpline team and particularly welcome applications from people from structurally oppressed communities and people who share some of the identities of our service users.

Duties and Responsibilities

Support Work:

 To work in partnership with mothers/carers to identify children and young people’s support needs and to ensure those needs are met.

 To undertake needs analysis for each child and young person, to ascertain the level of support needed and the type of activities required to meet their needs.

 To develop and deliver a comprehensive programme of one-to-one and group therapeutic and play sessions, and shared activities within refuge.

 To provide school holiday play schemes in refuge.

 To supervise and accompany children and young people on trips and visits outside of refuge.

 To provide one to one support and family support with families living in the community.

 To seek approval of all programmes with the refuge manager and ensure that these are discussed with other relevant members of the staff team before implementation.

 To participate in the development of informative literature for women and children, including a children’s introduction pack, which is to be kept up-todate.

 To purchase/hire such equipment as necessary to undertake programmes within budgetary constraints and with approval from the refuge manager.

 To carry out appropriate methods of communication with women, children and young people living in refuge to keep them informed about opportunities and updates on work that is taking place, including house meetings.

 To carry out detailed monitoring and evaluation of all support work, and keep an accurate record of notes and comments in line with relevant legislation.

 To communicate regularly with mothers/carers about the work with their children.

 To support mothers/carers to enable them to meet the schooling, health and social care needs of their children.

 To link with health workers, schools, nurseries, social workers and to implement procedures for referral to other agencies

 To work with the BSWA floating support and resettlement teams to identify the needs of women and their children leaving refuge after being offered permanent accommodation.

 To advocate on behalf of children, where necessary, throughout adhering to Child Protection procedures.

 To ensure that Health and Safety records are kept up to date.

Administration:

 To work within BSWA’s administrative and financial systems.

 To ensure that adequate records are kept for all service users.

 To keep accurate records of financial transactions in line with BSWA’s procedures.

 To provide monthly reports to the Refuge Manager about work that has taken place, feedback from service users and produce statistical information about participation.

 To contribute to the preparation of reports for funders.

Communication:

 To ensure that all staff team members are aware of any matters that are relevant to the welfare and security of the refuges, staff, volunteers and service users by: o maintaining BSWA communication records o following safety procedures o attending team meetings.

 To attend support and supervision sessions with your line manager.

 To develop a professional working relationship with external agencies.

Premises and Equipment:

 To ensure that all play areas, equipment and activities comply with Health and Safety requirements, the Children Act and other relevant legislation.

 To deliver inductions and orientation to all children and young people entering the refuge.

 To offer support and training to volunteers and ensure that they are aware of all legal Health and Safety requirements.

Training:

 To deliver positive relationships and domestic violence awareness programmes in local schools and youth groups.

 To raise awareness of the impact of domestic violence on women and children and of BSWA services through the delivery of training and briefing sessions to agencies and community groups.

 To work alongside colleagues to organise in-house training and information sessions on a range of issues for service users.

General:

 To maintain the confidentiality of the women, children and young people using the service.

 To maintain confidentiality in all matters relating to the organisation. 

 To offer an equal service to all women and children regardless of age, class, culture, language, race, religion and sexual orientation, adhering to BSWA’s framework for equal opportunities and anti-discriminatory practice.

 To maintain an awareness of the issues surrounding domestic violence on a national and local level with a particular reference to those related to working with children and young people.

 To work within BSWA and local multi-agency safeguarding procedures.

 To ensure the efficient use of resources at all times.

 To work within BSWA policies and procedures and demonstrate a commitment to the values and ethos of BSWA.

 To participate in the development and annual appraisal of a personal individual development plan with the line manager.

 To identify and attend training relevant to the post in agreement with your line manager.

 To participate in 24 hour on call cover and provide emergency cover where needed.

 To participate in multi-agency work.

 To undertake any other duties required by BSWA, which may arise incidentally, develop, or be assigned commensurate with the post. 

It’s an incredibly exciting time to join Independent Age and help make an impact on the lives of older people. This role is a central role within the charity. Working closely with the Operations Manager and the Operations Co-ordinator, the postholder will collaborate across the organisation and support projects to embed outstanding practice in the key disciplines of Facilities, Reception, Procurement, Annuitants’ Support and Central Administration. The ethos of the Corporate Services directorate is very much to establish the best ways of working that enable other colleagues to achieve their objectives.

With experience of working in an administrative role providing a range of administration and support services, you should have excellent organisational skills including the ability to prioritise a range of tasks.  You will have the ability to work flexibly and autonomously to balance work across multiple teams meeting challenging deadlines, and have strong customer service experience.  With excellent attention to detail including the ability to accurately record complex data, you must be solutions focussed and be able to deal with issues in a proactive manner.

Recruiting Bank Support Workers to join our Young People and Adult services across Kent!

The services are based in Dover, Folkestone & Hythe, Ashford, Maidstone, Tonbridge & Malling, Tunbridge Wells, Sevenoaks, Swale, Gravesend and Dartford.

£10.75 per hour plus Pension scheme. This role is working a zero hour contract.

Look Ahead is a specialist housing association and provider of tailor-made care, support and accommodation services. We support thousands of people across London and the South East with a diverse range of needs, helping them to make individual choices, achieve goals and take control of their own lives. With over forty years in social care under our belt, we are experts through both practice and understanding. Today, we are proud to be the trusted partner of over 30 local authorities and health trusts, providing specialist support and care services for over 7,000 people every year with a wide range of needs.

Overall Purpose

Bank Support Workers have the ability to accept any shifts available on an ad-hoc basis across all of Look Ahead's specialisms. Bank Support Workers will provide support to customers to help them develop the life skills they require to meet the assessed needs of the customers of the service. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices. Within Learning Disability services, this will include providing physical, domestic, emotional and social care. Within Mental Health and Homelessness services they will enable vulnerable people living in a variety of different tenures to manage their tenancies/licences and move towards greater independence within the community by providing a flexible and individually tailored support package. While carrying out activities, Bank Support Workers should deal with all customers, visitors and staff in a professional and appropriate manner and report to Look Ahead staff and management any observations relating to customers' welfare.

Key Responsibilities

- Working proactively with other members of the team to handle the service caseload and administrative responsibilities
- Building supportive, trusting relationships with customers
- Conducting key work sessions that are innovative and engaging in order to achieve Support Plan goals
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
- Proactively manage risk and safety both in and outside of their physical living environment
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
- Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
- Report any observations relating to customers welfare
- Develop and maintain links with all key agencies and service providers in the local area to provide a range of engagement opportunities for customers in the community
- Enable customers to make full use of community facilities by providing support as directed
- Carry out support duties to enable customers to integrate into the community including e.g. accompanying the customer to attend benefit agency appointments and meetings, go shopping, to enquire at colleges about possible courses, to visit various public amenities
- Empower customers to ensure they receive the service and benefits they are entitled to
- Engage in learning and development activity to increase knowledge and skills
- Ensuring Look Ahead Health and Safety policies are adhered to at all time and to uphold all health and safety responsibilities within relevant policies and local protocols
- Adhering to all other Look Ahead's policies and procedures
- Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
- Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible
- If a need arises, deliver all aspects of support to enable a customer to develop independent living skills as appropriate to the individual needs of the customer. In some services, this will include delivering personal and physical care as appropriate
- Carry out security duties to ensure the safety of the customers and premises
- Monitor the CCTV throughout the shift
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

For the full job description, please visit the Look Ahead website.

You have great administrative and data entry skills, a flexible approach and lots enthusiasm. All you need is the perfect environment to put your skills to great use. Welcome to Aquarius as an Administrator and Data Worker.

Right now, we’re looking for someone like you to join our team in Derby that offers alcohol services and access to drug treatments for adults, and has a large family service to support those affected by someone else’s substance misuse.  You will provide the vital administrative, data entry, reporting and reception support the service needs to run smoothly. One minute you might be booking clients in for appointments using our electronic diary system, the next, greeting visitors, keeping the reception area clean and tidy, dealing with queries or handling a telephone enquiry. Anything it takes in fact, to ensure that everyone we deal with feels welcomed and that our systems and service operates effectively each and every day.

As well as GCSE English and Maths at Grade C or above (or equivalent), you have significant experience of data entry, manipulation and reporting. We’ll also be looking for a background in an admin role where you dealt with people from a wide range of backgrounds, both over the phone and face-to-face. Familiar with all aspects of electronic communication such as email, diaries and the intranet, you have a good knowledge of Microsoft Office applications and Windows files and folders too. What’s more, you have lots of initiative, are great at multi-tasking, work well within a team and under direction from others and have an absence of an alcohol or substance misuse problem for at least two years.

So, are you ready to take on this rewarding role that comes with some really great benefits? Apply now via our website.

Closing date: 14 October 2020.

Aquarius is part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence. We know that recovery can look and feel very different to each and every one of us. But we also know that if we provide the right support, at the right time, we can inspire recovery nationwide and that recovery is possible for everyone.

Oasis Charitable Trust is a multi-national charity supporting young people and their families in 9 countries worldwide. Our vision is for building healthy communities: places where everyone is included, making a contribution and reaching their full potential.

Due to a successful funding bid, Oasis Hadley Hub team is expanding and are now in a position to employ an experienced Administrator to work alongside our Oasis Hub Hadley team in North London.  The newly created role is varied, encompassing marketing and finance activity as well as the general administration that is usual in a busy team.  There is also a requirement to travel to two smaller Oasis hubs based in the Croydon area, to provide similar support on an occasional, but regular basis.

Key responsibilities will be:

• Assistiing the Hub Leader in maintaining databases, accounts and financial records.
• Keeping paperwork updated, in order and readily available to access.
• Assisting with newsletters, reports, printing, room bookings and minuting meetings.
• Working with the Hub Leader on developing and maintaining the Hub social media platforms and updating websites.

The successful post holder must have:

• Proven experience in administration and a flair for finance and cash handling (Excel experience required).
• The ability to work accurately and efficiently, prioritising your workload.
• Self-motivation, resilience, with excellent organisational and inter-personal skills.
• A willingness to be based in North London but travel on occasions to South London.

This is an exciting opportunity to be part of a growing team, working in a community and education setting.  As part of the package, Oasis offers:

• A pension scheme, offering 7% employer contribution.
• A generous holiday allowance, starting at 25 days per year (plus 8 Bank Holidays).
• Policies which promote well-being and are family friendly.

If you are interested in this position, please download the documents from this page or contact the Oasis UK team for further information.  (CVs alone will not be accepted). We actively encourage applications from people of all ethnic backgrounds and minority and underrepresented groups.

Completed applications should be returned by Midday Monday 5th October 2020

Interviews will take place on week beginning 12th October 2020.

FULL-TIME, 40 HOURS PER WEEK

1 YEAR FIXED TERM CONTRACT

SALARY:  £23,801 - £25,646 per annum

Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos.

We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks. 

Oasis supports Equal Opportunities.  Registered Charity No. 1026487

DKMS have an exciting opportunity within our office in Chiswick, West London for a Database Administrator. You will be working on a full-time permanent basis (37.5 hours per week, Monday to Friday 9am – 5pm) and in return, you will receive a competitive salary of £25,000 per annum plus great company benefits.

About DKMS:

DKMS UK is a national charity and not-for-profit organisation established in the UK in 2013. The organisation works in the field of blood cancer and blood disorders, with the primary aim of recruiting potential blood stem cell donors to the UK registry, who will then be available to donate their blood stem cells to patients in need of a life-saving blood stem cell transplant.

DKMS has grown and developed massively in its nearly 30-year history and is now the world’s largest blood stem cell donor centre, having passed in early 2020 the milestone of recruiting 10 million donors globally. Since its founding, DKMS has created over 85,000 second chances of life (as of June 2020).

As of June 2020, we have recruited c680,000 donors to the UK registry, which account for just over one-third of the 1.9 million registered donors in the UK. Since founding, we have arranged over 1,000 blood stem cell donations and are growing our work and impact at a fast pace.

The Database Administrator role:

The Database Administrator is responsible for ensuring the data on our rapidly expanding database of blood stem cell donors and fundraising supporters is accurate and kept up to date. As the first point of contact for queries, you will provide excellent customer service to all our donors, supporters and stakeholders.

Key Responsibilities of the Database Administrator:

- To complete the data import of new online blood stem cell donor registrations on a daily basis, verify incorrect addresses and prepare data for export to our fulfilment partner so that swab packs can be dispatched.
- To support the Database Manager in maintaining clean data on the database, including developing cleansing priorities and strategies, so as to ensure potential donors can be easily and quickly contacted if they are matched to a patient.
- To create and manage database reports and visualisations to support other departments.
- To identify and clean duplicate records, liaising with our data entry company, where required.
- To support the Customer Support Team, to adjust and update contact details in the database.
- To liaise with International Data Management Team to collaborate on the continuous improvement of the database.
- To maintain confidentiality of donor and supporter data, ensure best practice standards are adhered to.
- To respond to subject access requests, as required and approved by the Database Manager and Head of Customer Service.
- To support requests for second swab packs, as required.
- To provide support for ad hoc projects within the Customer Service Department, such as CRM implementation and retention mailings.
- To meet with the Database Manager for the purpose of regular supervision and appraisal.

What are we looking for in our Database Administrator?

- Educated to A-Level, or equivalent.
- Experience of working with a complex or large Customer Relationship Management database.
- At least 1 years’ experience in a similar role.
- Advanced Excel skills.
- Good skills in the other Microsoft Office suite of programmes.
- Experience of using data to create regular and bespoke reports and dashboards.
- Highly confident in working with large or large CRM databases.
- Excellent communication and interpersonal skills (both written and verbal, with a friendly and professional telephone manner).
- Well organised with strong attention to detail.
- Collaborative working style and team worker.
- Ability to work independently.
- Proactive and flexible.
- Strong passion for the DKMS mission.

Benefits:

- 25 days’ holiday per annum (plus public holidays)
- Season Ticket Loans
- Cycle to Work Scheme
- Corporate Eye Care Scheme
- DKMS pension scheme – automatic enrolment contribution rate: 3% employee, 5% employer.
- Further information on staff benefits are coved on our website.

If you think you have what it takes to become our Database Administrator, please apply online today, we’d love to hear from you!

Recruiting a Support Worker (Until 31st March 2021) to join our Young People Service in Lambeth!

£22,360 per annum, 40 hours per week, plus 25 days Annual Leave, Pension Scheme, staff discounts, healthcare and more.

Lambeth Accommodation Based Young Peoples Service consists of 5 different properties across the borough providing support to 32 young people, aged 16-21. Each property contains between 5 and 9 units and are a mix of self-contained flats and shared facilities. Customers receive support for up to 2 years. There are 2 staff offices; one at Trent Road in Brixton and one at Wolfington Road in West Norwood. Support Workers will have a caseload of customers across the various properties for which they are responsible and will provide support to help them develop the life skills they require.

Job Overview:

Support Workers will provide support to customers to help them develop the life skills they require to meet the assessed needs of the customers of the service. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices. The rota will include 8.00 - 16.00 and 14.00 - 22.00 shifts as well as weekends.

Key Responsibilities:

- Building supportive, trusting relationships with customers
- Working proactively with other members of the team to handle the service caseload and administrative responsibilities
- Supporting key customers to set personalised goals in the form of a Support Plan
- Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
- Proactively manage risk and safety both in and outside of their physical living environment
- Providing support with daily living activities, including practical assistance where skills are not yet developed, to ensure that customers enjoy a high quality of accommodation
- Proactive development of links with local statutory and voluntary organisations to provide a range of engagement opportunities for customers in the community
- Involving customers in the design, development and delivery of the service
- Empowering customers to ensure they receive the service and benefits they are entitled to
- Encouraging and enabling tenants to pay their rent and ensure that rent accounts are managed effectively
- Ensuring Look Ahead Health and Safety policies are adhered to at all time and to uphold all health and safety responsibilities within relevant policies and local protocols
- Adhering to all other Look Ahead's policies and procedures
- Engaging in learning and development activity to increase knowledge and skills
- Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/ Manager

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification:

- Non-judgemental, respectful and person centred in approach
- Ability to maintain boundaries
- Ability to be a positive role model
- Ability to engage with and form positive relationships
- Ability to convey empathy and warmth to Young People
- Desire to continue professional development
- High degree of emotional intelligence

Skills, Knowledge and Experience:

Essential:
- Good written and oral communication skills and good recording and report writing skills
- Ability to engage with and form professional relationships with professionals from across a variety of agencies
- Ability to appropriately manage challenging situations and conflict
- Ability to use evidence based approaches to the delivery of direct interventions to Young People e.g. social pedagogy model

Desirable:

- Experience working with young people in supported accommodation setting
- Good knowledge of local area it's amenities and services

For more information or to apply please visit our webiste.