Advocacy jobs
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About Kinship
We are Kinship. The leading kinship care charity in England and Wales. We’re here for kinship carers – friends or family who step up to raise a child when their parents aren’t able to.
Together, let’s commit to change for kinship families
About the role
Our advice service provides over 2,000 kinship carers a year with easy access to expert advice and support to empower them to:
- realise their rights
- access the support to which they are entitled
- take the next step forward in tackling their challenges
- and navigate their way through a sometimes complex and confusing system.
We’re developing our advice service and investing in our team to make sure that we can support more kinship carers effectively. You’ll be part of a supportive team who keep kinship carers at the heart of their service.
The role of Advice Worker is pivotal in supporting kinship carers to access the right information, services and entitlements.
In this role, you’ll provide generalist advice and information to kinship carers in line with kinship carers’ preferred methods. Often, this will be by telephone, including taking live calls on our advice line, and by email. You will also need to respond to enquiries using video conferencing, text and other channels as we develop the service.
The type of person we’re looking for:
You will either have significant experience of providing advice to individuals on their rights, or you will have significant experience of providing support to kinship carers.
We will provide the training you need to undertake the role, as well as opportunities for development and progression.
You will need to be resilient and able to remain calm in difficult situations. You will have an eye for detail to identify the key issues requiring advice and the relevant legislation, guidance or practice. You will be firm, sensitive and professional in your approach and will be clear and assertive as you support kinship carers to get their needs met quickly and effectively.
The team work remotely, but there is the option to work from our office in London.
Key responsibilities include:
Advice provision:
· Respond to enquiries through a range of incoming channels. This includes taking calls on our advice line, as well as responding to enquiries submitted through our website, via internal referral or other channels.
· Provide high quality advice and information to kinship carers on their rights, entitlements and responsibilities in relation to: welfare benefits, local authority allowances, support from children’s services, kinship care arrangements and options, housing, sources of educational, parenting and legal support and other issues that may be required.
· Address all safeguarding concerns in line with policy.
· Make referrals and signpost to other services as necessary.
· Where appropriate, provide additional advice or support to enable the client to take action or undertake follow-up action on behalf of the client to move the case on.
· Facilitate access to our advice service for people with diverse needs.
Service quality, consistency and data management:
· Respond to all enquiries in line with Kinship’s advice service framework, standards and performance targets.
· Ensure independence, impartiality and confidentiality when dealing with kinship carers.
Professional and service development:
· Maintain an up to date knowledge of relevant legislation, policy and guidance.
· Support continuous development and improvement of the service.
Essential knowledge, abilities, skills and experience include:
· EITHER:
a) Minimum of 2 years recent experience of delivering advice work on social welfare issues (e.g. benefits, housing, education or social care) to members of the public.
OR:
b) Minimum of 2 years recent experience of providing support to kinship carers.
OR:
c) Experience equivalent to, or a combination of, a) or b) above.
· Experience of working with socially excluded or marginalised people and their
families.
· Detailed knowledge of the statutory systems that people with advice needs frequently encounter.
· Knowledge and evidence of good understanding of safeguarding issues and good practice.
· Excellent interpersonal skills, and particularly, a sensitive and professional telephone manner.
· Excellent written communication skills in English.
· Proven ability to research complex information and communicate this in an easily understandable way.
· Proven understanding and practice of keeping accurate and appropriate case records.
· Ability to work flexibly, collaboratively and effectively as part of a team.
· Ability to organise and prioritise a busy workload without close supervision.
· Confident in using digital tools, and an ability to learn new tools.
· A demonstrable commitment to apply equality, diversity and inclusion principles in all areas of work.
· Willingness to travel across England on occasion, as required (such as for events), working flexibly in response to the need.
· Right to work in the UK.
IMPORTANT: See attached Job Pack for full job description, person specification and other details
Kinship are an equal opportunities employer. We warmly welcome applications from appropriately qualified people from all sections of the community and aim to promote diversity.
What we’ll offer you
Kinship offers 30 days’ annual leave plus bank holidays (pro-rata for part-time) as well as a generous pension scheme. This permanent role is open to flexible working. We have an excellent wellbeing offer including the Employee Assistance Programme. We will invest in your professional development with training and career development opportunities.
Kinship is committed to championing equality, diversity and inclusion. We believe our work is greatly enhanced by the varied backgrounds, experiences and views represented within our teams. We aim to create inclusive teams, celebrate differences and encourage everyone to join us and be their true self at work. We therefore encourage applications from anyone who fits our values, whatever their religion or belief, sex, gender identity, race, age, sexuality or disability and are actively seeking candidates that can bring real innovation and commitment to us.
This is a fantastic time to join a supportive and well-established team within an organisation with rapid growth ambitions. This role will be what you make it and we’re looking for someone to seize this opportunity!
Please apply by submitting an updated CV that clearly reflects your experience so we can easily align to the essential criteria in the job pack.
In addition, please provide a cover letter answering the following 4 questions (up to 250 words per answer):
1. Give an overview of how your experience, qualifications and training equip you for the role of advice worker.
2. Explain why you want to work for Kinship.
3. What are the key skills and personal attributes that you would bring to the role?
4. What do you see as the biggest issues facing the advice sector today?
Please also include your notice period / earliest availability to start.
Your responses to the questions and the CV you provide will be reviewed anonymously.
We support kinship carers in their homes and communities, giving advice and helping them work through problems to find the best way forward.





The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Be part of something extraordinary at Epilepsy Society. We are seeking a value’s driven Legacy and Individual Giving Lead to join a charity that provides world leading support for people with epilepsy through Care, Research and Advocacy.
Key Accountabilities
- Responsible for the end-to-end management of the Legacy Marketing Programme, including Gifts in Wills
- In collaboration with the Individual Giving and Philanthropy Manager, develop and evolve the Legacy Marketing Programme, including In Memory and Tribute Fund marketing, in alignment to the Charity’s mission and strategic goals
- Execute and further develop a comprehensive legacy strategy, with a focus on retention and income growth through, tested supporter journeys, digital channels and automation. Planning for journeys to end with a gift in a will
- Optimise and create supporter journeys to increase propensity to give and drive loyalty and consideration among legacy and individual giving prospects
- Responsible for aligning legacy acquisition and retention marketing to the individual giving programme, to maximise uptake and engagement. In conjunction with their manager, work together to develop new ideas and best practices to improve the number of legacy pledges and the income from In Memory fundraising to increase annual gift amounts
- Achieve income targets that support the delivery of fundraising goals aimed at delivering in excess of £3m+ per annum
- Campaign Management: Plan, execute, and evaluate multi-channel fundraising campaigns, including direct mail, email, and social media, to maximize giving. Keep track of results and flag under or over performance in a timely manner
For the full job description, please download the recruitment pack attached.
The post holder should demonstrate our people values of CAIRO (Caring, Accountable, Improving, Respectful and Open.
What we can offer
• 27 days annual leave + bank holidays, with the ability to buy and sell annual leave
• A generous Employee Referral Scheme (refer a friend and earn up to £150)
• Length of service awards
• Access to shopping discounts and cashback with thousands of retailers through Purple Rewards
• Staff recognition scheme
• Excellent training and development opportunities
• Group Pension
• Life Assurance (2x your annual salary)
• Confidential, supportive Employee Assistance Programme, accessible 24/7
• Salary Finance, offering you products linked to your salary and tailored to your individual circumstances. Providing services such as loans, advances, savings and financial education
On-site, there is plenty of free car parking, a Café and beautiful grounds to work in and be surrounded by.
If you have the right skills and experience and are inspired to apply, please do so by uploading your CV and covering letter explaining how you meet the person specifications of the role.
A DBS (Disclosure & Barring) check will be required before appointment is confirmed.
We reserve the right to close the post early once we have received a sufficient number of applicants: please submit your application as soon as possible to avoid disappointment.
The client requests no contact from agencies or media sales.
Lead the development and management of a comprehensive programme of extracurricular activities, encompassing student groups, societies, volunteering opportunities, and events. Ensure an excellent volunteering experience for student leaders and volunteers, supporting their personal and professional growth.
Key Responsibilities
- Effective development and management of student led opportunities.
- Development and delivery of high-quality training and development opportunities empowering student leaders to contribute to the success of CSU’s strategy.
- Continuous and sustainable growth in the range of student opportunities and the number of students engaged.
- Ensuring a high-quality volunteering experience.
- Operational Management of the Opportunities team.
The client requests no contact from agencies or media sales.
Lead Youth Worker
Do you believe in inclusion, empowerment, and the power of fun? Are you a natural leader who’s passionate about supporting young people with disabilities and/or autism to thrive?
We’re looking for a friendly, motivated, hands-on Lead Youth Worker to join our exciting Youth Groups project, supporting young people aged 7–19 in small and large group settings.
Position: Lead Youth Worker
Salary: £24,000 or £24,500 - £25,175 depending on experience FTE
Location: Peterborough
Hours: 37.5 hours per week, 30+ hours would be considered for the right candidate (Saturday availability will be required)
Contract: Permanent
About the Role
This is a brilliant opportunity to make a real impact, lead creative and therapeutic activities, and grow within a supportive organisation that values your energy and ideas.
As Lead Youth Worker you’ll:
- Lead and inspire a team of youth workers in a group setting
- Take the lead in sessions, helping to plan and deliver inclusive, creative, and engaging activities
- Deputise for the Manager when needed, supporting with project development and delivery
- Ensure safety and wellbeing of children and young people at all times
- Build positive relationships with young people, families, and professionals
- Keep clear records, contribute to person-centred plans, and help report progress and stories of change
- Represent the organisation at meetings with families, professionals, commissioners, and trustees
- Be hands-on, fun, and proactive, always ready to try something new!
About You
We are looking for someone who is:
- A natural people person– friendly, approachable, empathetic, with a great sense of humour
- Organised and reliable- good time-keeping and communication skills are a must
- Experienced in working with disabled young people or those with learning difficulties/autism
- A confident team player, who also works well independently
- Flexible, fun, and up for a challenge!
- Passionate about inclusion and supporting every young person to thrive
You should also have:
- A Level 3 or above qualification in Health and Social Care (or related field)
- Experience of safeguarding children and vulnerable people
- A good level of computer literacy and confident written communication
- Willingness to undertake an Enhanced DBS check
Why Join The Team?
- Supportive and passionate team who care about what they do
- A role full of variety, creativity, and opportunity
- Regular training and development opportunities
- A growing organisation where your ideas are valued
- Chance to really make a difference in young people’s lives, and have fun while doing it!
About the Organisation
The charity is a UK-wide voluntary organisation based in Warwickshire, dedicated to building inclusive communities founded on justice, advocacy, empowerment, and friendship. They specialise in supporting individuals of all ages who are isolated or at risk of exclusion, pioneering Circles of Support, Independent and Collective Advocacy, Person-Centred Planning, and full participation in mainstream life.
Other roles you may have experience of could include: Senior Youth Worker, Youth Services Coordinator, Youth Program Manager, Youth Engagement Lead, Youth Development Officer, Youth Work Team Leader, Youth Services Supervisor, Youth Projects Lead, Youth Work Coordinator. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Volunteer Manager
Location: Based in our central office in Islington (10 minute walk from Highbury and Islington station). You will work in a hybrid approach including regular service visits, office days, and home working.
Salary: £37,000
Shift Pattern: 37.5 hours per week Monday to Friday 09:00 - 17:30. You may be required to work outside these hours as per requirements of the role.
About the role
This is a new role at SIG, thus a great opportunity to join our team in supporting with and managing the delivery and implementation of our National Volunteering Strategy. This role plays a pivotal role in shaping and producing a strategy which empowers leaders across the organisation to actively recruit, engage and retain volunteers within their services. You will develop and implement a volunteering strategy which is fit for use, realistic and transferrable throughout the organisation, with a structured programme which ensures a positive volunteer experience.
- Lead the co-creation of the organisation’s National Volunteering Strategy in collaboration with various internal and external stakeholders.
- Define clear goals, priorities, and success measures for volunteering across the organisation.
- Develop a clear roadmap for implementation of a volunteer strategy, ensuring alignment with the Group’s wider mission and values.
- Work collaboratively with various teams from operations, people and culture, marketing, finance, and other central teams to support the strategy.
- Design and implement a consistent volunteer recruitment, onboarding and induction process, and manage the sharing of information across the organisation.
- Create and manage volunteer hiring workflows, and ensure these are fit for purpose, and that they align with wider strategies, and system implementation.
- Consult and engage with managers on a regular basis to fully understand and identify volunteering needs across services and co-design a diverse range of volunteer roles that add value and reflect local priorities.
About you
We are looking for a proactive individual with a passion for advocating volunteering opportunities and early careers. You will be dedicated to bring new opportunities and drive meaningful change. You will have experience in volunteer management, with the understanding of what it entails, what our obligations are, and the difference between employment and volunteers. You will be driven to have the opportunity to create a process which is new to the organisation, and be self driven to learn as you go, as well as share your personal experience and expertise with others.
- Proven experience in developing or managing volunteer programmes, including recruitment, engagement and retention strategies
- Ability to design and implement strategies, with a clear understanding of how to align volunteering initiatives with organisational needs
- In depth understanding of volunteering programmes and the knowledge, skills and ability to create role profiles for volunteers
- Ability to build local networks and relationships locally and nationally, and utilise platforms available, including new ones to share opportunities available
- Ability to think creatively to improve processes
- Proactiveness and outgoing approach to work, ability to use initiative to resolve challenges
- Proven ability to juggle multiple tasks and competing priorities within a fast-paced environment
- Attention to detail and quality, with organisation skills
- Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
What we offer
- 25 days (Full time equivalent) annual leave, increasing with the length of service
- Training and Development, including access to courses, upskilling, and progression plans
- Employee Assistance Programme, including counselling
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
- Eligibility to register with Blue Light Discount Card
- Life Assurance Scheme
- Cycle-to-work scheme
- Annual Staff Awards
- EDI Ambassador programme
- Be part of an organisation which believes good care and support improves lives.
- Join an organisation with a mission to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.
We value and celebrate the unique backgrounds, perspectives and experiences of all of our employees. We have a team of staff ambassadors who volunteer to actively support us in fortifying our organisational value of Inclusivity. They embrace this unique opportunity to deliver awareness, events, and developments to our organisation to support us in ensuring our value of Inclusivity is embedded throughout the organisation.
SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity.
About Social Interest Group (SIG)
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.
ADDITIONAL INFORMATION
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below.
Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.
Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.
We are the UK's only employment charity solely for women with convictions.
We’re led by our vision of a society in which no woman is held back by a conviction, and where she has the support, encouragement and opportunities she needs to reset her life and thrive.
We work to create better informed and more empathetic attitudes about women with convictions and to raise awareness about the issues that often underlie women’s offending. In short, we believe no woman should be held back by her past.
We’re looking for a new HR Lead to build on our existing policies and processes and take our inclusive and high performing culture to the next stage. As HR Lead you will be integrated across the organisation, working at both strategic and operational levels to develop our people practices. You will have experience across the HR spectrum but will be especially skilled at coaching managers, undertaking employee relations case work, recruitment, developing organisational culture, and implementing equity, diversity and inclusion within HR practices. Your ability to building trusting relationships with a wide range of people set you apart, as will your passion for the work we do.
You will join a friendly and supportive team who are passionate about what we do. In addition to a competitive salary we offer flexibility, generous holiday, time off for your birthday and wellbeing days.
Flexibility
Our London-based staff operate on a hybrid model, working in our office within London South Bank University (one minute from Elephant and Castle tube station) on Mondays and Tuesdays (for full time staff – part-time staff are only required to work one of those days in the office) and at home for the rest of the week. We also have staff outside London who are fully home-based. We would like the HR Lead to work in the London office on either Monday or Tuesday (or both if preferred) but are flexible as to when in the week the remainder of the hours are worked, provided that there is a consistent working pattern each week. We have specified the number of days for this role as 3-4, meaning a minimum of three and a maximum of four, depending on what the appointed candidate is able to offer on a consistent basis each week.
Safer Recruitment
Working Chance is committed to providing a safe environment for all those who work at and with Working Chance. The safe recruitment of all those who undertake work here is the first step to ensuring that we are fulfilling this commitment.
All positions at Working Chance are offered subject to the following conditions:
· Receipt of satisfactory references covering the last 3 years of your employment or voluntary work.
· A Basic Disclosure Check.
· Proof of your identity and that you are legally entitled to work in the UK.
Working Chance actively encourages and supports the employment of people with lived experience of the criminal justice system. We want to be representative of the people we are here for, so we welcome applicants with lived experience. For more information please take a look at our Recruitment of People with Lived Experience Policy, available on the CharityJob page for this role.
While we recognise the growing role of AI tools, we believe that your genuine insights and experiences are key to understanding who you are and the value you can bring to our organisation. Therefore, we strongly encourage applicants to provide personal answers that reflect their own thoughts and reflections. Your individuality matters most to us, and AI-generated answers may limit your opportunity to stand out.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
As Complex Needs Community Keyworker you will provide one-to-one support to women on Probation living in the community, and women being released from Prison as part of their Post Sentence Supervision. You’ll provide focused support in identifying their needs and empowering them to access appropriate services in the community. You will also provide some in-reach and ‘Through the Gate’ support prior to women being released from prison.
You will manage a caseload of women with complex needs who are facing housing issues and provide them with advice, guidance and support that helps them connect with other support services in the community that can assist them to overcome barriers when securing safe and appropriate housing.
The role involves a significant amount of data recording and updating case management systems so you need to be prepared to spend a minimum of 35% of your working hours on this aspect and will need to manage your time effectively to meet the data management requirements. This is also a predominantly independent role, so you will need to be confident to make decisions and able to manage your own workload.
You will be employed by One Small Thing but will be part of a wider team of Community Keyworkers employed by our partner Advance. You will also have a desk space at Hope Street, Southampton, to facilitate close working with the rest of the Hope Street team.
You will be required to participate in training and team building events with the wider One Small Thing team as well as the Advance team, in Hampshire.
This post requires that you are able to drive and have access to your own vehicle; there may be occasions where you are required to support residents to attend appointments. You will also be required to attend local or county meetings or training.
This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
Your application will consist of your:
1. CV
Please include to the nearest month and year, the previous jobs you have held as well as any voluntary or unpaid work. These details should be included, particularly where the experience has helped you develop knowledge, skills and abilities asked for on the Person Specification. Please include any relevant full or part-time training or study that you have undertaken.
2. Personal Statement:
Your Personal Statement can be done in one of four different ways, either:
o One side of A4
o PowerPoint - No more than 5 slides
o Audio - No more than 5 mins
o Video - No more than 5 mins
Decisions will be made on the basis of how far applicants meet the requirements listed in the Person Specification.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Housing Support Worker
Location: Based within the central office in Luton with regular travel required around multiple community based locations
Salary: £24,500
Shift Pattern: 12 month fixed term contract, 37.5 hours per week Monday to Friday 09:00 - 17:00. You may be required to work outside these hours as necessary to service requirements.
About the role
This is an exciting new role within a brand new contract to support the referral process from the Housing Solutions teams! The service focuses on providing floating and wraparound support to single applicants who are at risk of homelessness and are able to live independently, by providing a housing support plan towards resolving housing needs and support them into long-term, stable housing.
In this role, you will conduct proactive outreach with our participants to develop personalised support plans for housing for appropriate long-term housing options, including accessing private rental listings and understanding application processes for tenancy. You will help our participants navigate the resources available to them including benefits and support services, advocating for their needs whilst empowering them to take ownership of their housing journey. You will work closely with the Landlord Liaison Officer who bridges the gap between our participants and private landlords. You will work closely with them to achieve prevention and relief outcomes by assisting the participant to remain in their provided accommodation.
You will provide follow up support to ensure tenancy sustainment and successful transitions into permanent housing, keeping casefiles up to date with activities and documents, and escalating any high risks or high needs to the management team.
About you
This role is ideal for someone who has a real passion towards helping to end the cycle of homelessness, providing support to those who need it to live in stable accommodation. You will thrive in a person centred environment with real compassion and a non-judgmental attitude, understanding that people face different life experiences and sometimes just need that extra support to get back on their feet. We're looking for someone with a genuine passion and felt purpose to help people, challenge stigma, and make a real difference to people’s lives! You will have:
- Experience of working with people of complex backgrounds and/or a good understanding of the sector
- Understanding of the housing and social needs of people with multiple and complex needs
- Knowledge of resources and opportunities within the local community, including knowledge around benefits and employment opportunities to sustain independent living
- The ability to influence and negotiate positive outcomes with others
- Excellent interpersonal skills, both written and oral. Ability to form and build effective relationships and rapport with others
- The ability to work proactively to make decisions to deal with challenges and providing a solution focused approach using initiative
- The ability and willingness to show flexibility of working patterns, responding to the needs of the service and participants
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
What we offer
- 25 days (Full time equivalent) annual leave, increasing with the length of service
- Training and Development, including access to courses, upskilling, and progression plans
- Employee Assistance Programme, including counselling
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing
- Eligibility to register with Blue Light Discount Card
- Life Assurance Scheme
- Cycle-to-work scheme
- Annual Staff Awards
- Be part of an organisation which believes good care and support improves lives.
- Join an organisation with a mission to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.
We value and celebrate the unique backgrounds, perspectives, and experiences of all our employees. We're proud to mention that our staff Ambassadors career aspirations generally benefit from embracing this unique opportunity to develop their respective skill sets in spaces that exist outside of their daily roles.
SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity.
About Social Interest Group (SIG)
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks. Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.
ADDITIONAL INFORMATION
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below.
Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.
Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
STEM Learning’s vision is ‘improving lives through STEM education’ by empowering young people with the skills and knowledge to thrive through effective teaching and learning.
To achieve this, STEM Learning provides a range of support which includes subject-specific professional development for teachers and other educators, quality assured resources, STEM Ambassadors programme, and a suite of enhancement and enrichment activities.
Reporting to the Project Lead, the Account Management Officer will manage relationships with STEM Learning’s valued funders while working to ambitious targets, ensuring they have an exceptional experience.
This role will be mostly home-based, with an office day every week at either London (City) or York University (walking distance from York city centre). Travel for meetings will be expensed. The National STEM Learning Centre based at York University is a unique and impressive teacher CPD venue, mirroring the modern classroom and laboratory facilities, as well as housing their inspirational resources centre.
Key responsibilities for the Account Management Officer role include:
- Stewardship of Funders: Manage and streamline communications with STEM Learning’s growing group of funders.
- Creative Engagement: Develop innovative ways to engage with funders, including strategic partnerships, commercial activities, and employee engagement through the STEM Ambassadors programme.
- Effective Communication: Correspond with funders using creative and engaging methods.
- Creating “Wow” Moments: Build personal connections between funders and STEM Learning’s mission.
- Collaboration: Work with internal stakeholders to ensure effective partnership delivery.
- Impact Evidence: Leverage STEM Learning’s impact evidence and collaborate with the Evaluation Team.
- Growth and Renewals: Ensure the growth and renewal of existing partnerships.
- New Partnerships: Work with the Fundraising Development team on pitches and ensure a smooth handover of new wins.
Ideal skills and experience:
- Track record in building and sustaining exceptional relationships with supporters and funders
- Strong organisational skills, enthusiasm and tenacity
- Excellent communication skills and collaboration are a must
- Specialist knowledge of the trends and developments in the sector completed through relevant training is desirable. In the role, you will need to stay up to date on relevant press and industry news.
- You’ll also be an outstanding advocate for STEM Learning and the ENTHUSE Charity, embodying their values: Sustainable – Innovative – Proactive
- If you are a proactive and innovative individual with a passion for STEM education, we want to hear from you!
Employee benefits
STEM Learning offer an exceptional benefits package, which includes:
- 30 days annual leave plus bank holidays (up to 5 days leave can be carried over to the following leave year)
- Excellent pension scheme with employer contributions of up to 15%
- Private health care via Benenden Health plus Healthcare Cash Plan and Dental Plan
- Annual salary review
- Electric Car Benefit Scheme via Tusker
- Interest-free season ticket loan
- Discounted gym membership and shopping discounts
- Gourmet Society and tastecard dining cards (incl. 2 for 1, 50% off food bill and 25% off total bill)
- Kids Pass
- Employee Assistance Programme
Expert recruitment for fundraisers and charities.
About the role:
This is an exciting opportunity to take the next step in your career by joining our Islington Housing First team in a part-time Specialist Housing First Worker role. Based in our Holloway Road office and working 18 hours across Monday, Wednesday, and Friday, this role puts you at the heart of transformative, person-centred support for individuals who have experienced long-term or repeat street homelessness.
As a Specialist Housing First Worker at Single Homeless Project (SHP), you’ll be a trusted and consistent presence in your clients' lives, guiding them as they move from street homelessness into their own permanent accommodation. You’ll provide intensive, flexible support that’s rooted in their needs and choices, building trusted relationships and walking alongside them as they begin to rebuild their lives. Whether it’s attending appointments, setting personal goals, or reconnecting with community resources, every step you take with a client contributes to lasting change. With a caseload of four people, you’ll have the time and space to make a deep and lasting impact.
This is a fantastic chance to develop your skills in a model of support that’s recognised nationally for its effectiveness and compassion. You’ll be part of a dynamic, recovery-focused team that values autonomy, trust, and meaningful engagement. Working closely with partner agencies and the local authority, you’ll gain valuable experience in collaborative working while supporting people to take control of their future.
About you:
- A good understanding of the core principals of the Housing First model.
- Experience of working with clients who experience multiple disadvantages with a proven track record of achieving measurable outcomes.
- The ability to work effectively with partner agencies and develop contacts and networks across a wide range of local services to enable effective signposting.
- The sensitivity and flexibility to find ways to work with clients who may be mistrustful and have a low level of engagement with services.
- To be analytical in approach, respond calmly to crisis and deal promptly, effectively, safely and creatively to complex and challenging situations.
- A level of numeracy, literacy and comprehension to input data, the ability to be fully self-servicing in the use of emails and the common computer packages including SHP’s client recording system.
About us:
Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.
We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.
We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.
Join us in creating a brighter, more hopeful future for individuals in need.
Important info:
Closing date: Sunday 6th July at midnight
Interview date: Wednesday 17th July online via Microsoft Teams
This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.
Please note applications are reviewed for AI use in application questions.
Preventing homelessness, transforming lives.




The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About The OutHouse
The OutHouse is a registered charity based in Colchester, Essex, who proudly support the lesbian, gay, bisexual, transgender, queer and questioning (LGBTQ+) community to feel seen, included and understood. We offer 1-to-1 support, counselling, group support, social events, advocacy, and awareness training with local organisations. Our purpose is to provide and advocate for safe and inclusive spaces for everyone from the LBGTQ+ community.
We encourage applications from members of the lesbian, gay, bisexual, transgender, queer, non-binary and gender questioning community.
The OutHouse Values
The post holder will uphold the key values of The OutHouse, which are:
- To be reflective
- To be honest, act with integrity, openness and transparency
- To foster partnerships and collaboration
- Celebrating successes of individuals and the community
- To be inclusive and respectful
Our History
In December 1979, we were founded as The Colchester Gay Switchboard. Over the past 45 years we have continued to evolve to meet the needs of the local LGBTQ+ community. Today, The OutHouse is built upon the legacy of the hard work and dedication of the hundreds of local LGBTQ+ community members who came before us. This legacy drives us forward.
Our Future
The OutHouse is undergoing a period of change as we look towards positioning ourselves for service expansion and regional growth. In 2024, we appointed a new CEO, who is leading our organisation through a development phase as we revise our organisational strategy and refine our vision.
The Finance & HR Lead
We are looking for a Finance & HR Lead to take charge of the financial health of our charity by administering a high quality and effective financial management service to The OutHouse. The OutHouse is going through a period of change and we need a finance practitioner who is able to support the organisation in its financial management. You will also have oversight of our HR function. This is a busy role within a small team that is looking to make a huge difference within our community. If you have a proven track record in financial planning and HR management, can manage multiple priorities and work within time sensitive situations, we encourage you to apply.
You will work closely with, the CEO, Operations Change Manager, the Team and the Treasurer to ensure that all data are recorded accordingly and in a timely manner.
Key Activities & Responsibilities
As Finance & HR Lead, your key activities and responsibilities will be to:
Finance Responsibilities
- Provide a high quality and effective financial management service to The OutHouse.
- Prepare, develop and analyse finance and accounting information, including income and expenditure processing, ensuring information is timely precise, clear, informative and understood
- Keep good quality accounting records for our charity by preparing annual accounts and maintaining up to date records on our accountancy and book-keeping systems (making any recommendations for improvement as necessary)
- Work with the CEO and Operations Change Manager to ensure efficient financial management and planning systems, ensure financial reports effectively inform business development and fundraising strategies and that the organisation demonstrates value for money across all activities and services
- Prepare information for our Funders on funded projects expenditure and work with the SLT to present this in a meaningful way
- Attend Trustee meetings as required to provide information and analysis ensuring partnership with CEO and board Treasurer to allow for easier financial decisions
- Ensure financial information supplied to management and the board is full and accurate so as to support sound decision making
- Ensure compliance and proactively highlight potential risk with relevant financial statutory and regulatory matters
- Identify and manage risks and contribute to the risk register on financial matters and wider decision making when appropriate
- Keep up to date with financial developments across the sector and changes in requirements for charity reporting and legislation
- Make sure financial reporting complies with relevant legal requirements
- Maintain and monitor internal policy documents and procedures and make recommendations on best practice and good governance
- Liaise with and maintain a good working relationship with our CEO, colleagues and trustees, Treasurer as well as stakeholders and key operational contacts such as bankers, auditors and funders
- Lead and implement monthly payroll using Xero
- Line management of the charity Administrator
HR Responsibilities
- Tracking employees’ leave and attendance
- Support recruitment and oversee onboarding
- Oversee staff correct usage of our newly implemented HR System
- Reviewing and updating workplace policies
- Processing salaries and remuneration
- Ensure performance management processes are being followed
- Monitoring training and staff development
- Contributing towards creating an Engaging Work Culture
- Ad hoc HR administration including joiners, leavers, personal use equipment co-ordination
Experience
- Managing charity finances to a high professional standard
- Operational knowledge of internal financial controls and legal financial requirements for charities
- Knowledge of good governance practices and of bodies which issue updates, guidance and information on relevant legislative change
- Can effectively run financial administrative systems
Person Specification
- Proven ability to work as part of a small and effective team
- Open and transparent with colleagues across the organisation
- Credible and trustworthy
- Excellent communication and organisational skills and an ability to be proactive and solution focussed
- Ambition with a desire to grow with our charity through a change and transformation period
- Strong communication skills with an ability to present financial data precisely as well as being able to use narrative as a means to accurately contextualise data
We look forward to receiving your applications.
Office based (with work from home for up to 25% of your working week)
Our purpose is to provide and advocate for safe and inclusive spaces for everyone from the LGBTQ+ community.




The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
- Drive a climate action movement influencing institutional investors
- Support interconnected organisations to create powerful change
- Remote in Europe - United Kingdom, France, Brussels, or Germany preferred
The Sunrise Project
The Sunrise Project is a global network of independent organisations, that has adopted a unique model of combined strategic grant-making and campaigning, with a common mission to scale social movements to drive the energy transition beyond fossil fuels.
The Sunrise Organising Labs (SOL) is Sunrise's movement-building engine, powering all global programs to scale power in service of our goals while also nurturing long-term ecosystem development. SOL equips our teams and partners to map power, recruit influential constituencies, and build organising capability. SOL also informs and strengthens partnerships and grantmaking: analysing ecosystem capacity and designing targeted interventions to strengthen it. By investing in recruitment, leadership, collaboration, and learning, SOL ensures our movement is equipped, connected, and resourced to win systemic reforms.
Benefits & Culture
Sunrise has a dynamic and nimble organizational culture that supports its people to thrive, believing that diversity of experiences and perspectives builds stronger strategies, teams, and movements. The following benefits are in place to help achieve that;
- Generous package in line with experience and with international expectations
- Liberal annual, parental, birthday, solidarity, and cultural leave
- Commitment to professional development planning
- Coaching, performance reviews & management feedback
- Intermittent travel with advance notice may be required
Indicative salary ranges: £79,230 - £82,277 (UK); €92,376 - €97,850 (France); €120,000 - €124,062 (Germany)
The Role
This role serves as the strategic lead of the European ecosystem, including the UK, overseeing strategies to ensure this powerful movement is growing, is supported, and is being nurtured across communities, countries, leveraging and building power with key actors.
This role understands the nuance of targeted campaigns, how to win them, the context of the big picture, and then designs strategies to intersect the short and long term to build actionable plans for maximum impact.
Working collaboratively across Europe and globally, you will lead the development and implementation of Europe's movement strategy – understanding our campaigns, leading power mapping, understanding constituency and context needs, running experiments, and distributing grants. You will create and recruit new partnerships and groups from new and diverse constituencies, growing their skills and capacities.
Skills Required
You don’t need experience in fossil finance or climate – you can be a leader in your own field of environmental or social justice, such as trade unions, faith or youth groups, community organisations, worker bodies, etc. You’re a strategic, experienced, and collaborative campaign leader and relational organiser, with a passion for winning campaigns and growing regional movements. You have a nuanced understanding of how systemic change happens and can take a long-term view of power and power building in order to deliver short term wins. Your career includes creative corporate and political regional and local campaigns, including winning or iterating on campaigns through diverse stakeholder strategies.
You enjoy working across the political spectrum, or different theories of change, and understand what it takes to build trust, nurture creativity and unleash the potential of individuals and groups. You are adaptive, flexible, and respectful and highly self-driven. You definitely have the following:
- Demonstrated experience building a movement or organisation which has influenced systemic change
- Leadership experience in a similar role and an understanding of the European political landscape
- Project management, training, facilitation, and coaching expertise
- Demonstrated experience in organising and developing leaders in constituency-based organisations
- Strong and evidenced relationships with European power building organisations and other influential groups
- Your own working rights for your European location
If you meet all or some of the requirements, or are unsure, please submit an expression of interest as The Sunrise Project values diversity and recognizes lived experience. Your expression of interest should include a cover letter, responding to the skills required above, and a resume. Please quote #1352163. Alternatively, contact Lois Freeke from NGO Recruitment in Melbourne, Australia to request a full information pack at: +61 (0) 3 8080 8978.
Location: Camden Head of Office/WFH (with travel to service locations as required)
Salary: £27,007 - £27,924 FTE (Pro-rated to £16,204.30 - £16,754.40 based on 3 days a week)
(Please note that applicants are usually appointed at the bottom of the relevant band)
Hours: 22.5 hours per week (Part time)
Contract: Permanent
Closing Date: 13th July 2025
Closing Time: 00:00am
Are you looking for a rewarding role working for an intersectional feminist organisation? If so, we have an incredible opportunity for you to join our team as our Volunteer & Service User Involvement Administrator at Solace Women's Aid.
We exist to end the harm done through gender-based violence. Our aim is to work to prevent violence and abuse, as well as providing services to meet the individual needs of survivors, particularly women and children. Our work is holistic and empowering, working alongside survivors to achieve independent lives, free from abuse.
Our core values reflect our history and were developed in consultation with staff and service users. Feminism and intersectionality are key to our work, and we are committed to the principles of being survivor-led, trauma-informed, empowering, diverse, anti-racist and anti-discriminatory.
About the Service
We are seeking a Volunteer & Service User Involvement Administrator to play a vital role in supporting the implementation of our 5-year strategy, which places service user involvement and volunteering at its core. This role is key to ensuring that the voices of service users, volunteers, and women with lived experience of VAWG are actively captured, organised, and integrated into the development of our services, operational activities, and strategic direction.
About the Role
The key responsibilities of the Service User Involvement Administrator are:
- Provide high-quality administrative support to the Volunteer & Service User Involevment Coordinator across all areas of service user and volunteer engagement.
- Support the recruitment, onboarding, and exit processes for volunteers and service user involvement activities, including processing DBS checks, references, and welcome packs.
- Maintain accurate and up-to-date records on volunteer and service user engagement databases and spreadsheets.
- Prepare agenda’s, correspondence, newsletters, and recruitment materials as required.
- Assist in planning and coordinating events, focus groups, training sessions, consultations, and board meetings.
- Manage invitations, bookings, and logistics for internal and external meetings or workshops involving volunteers and service users.
- Take and circulate clear and concise minutes and action points.
- Draft and disseminate regular communications, including newsletters, reminders, surveys and feedback forms.
- Ensure information is accessible and aligned with Solace’s inclusive and psychologically informed frameworks.
- Manage the inbox of service user involvement and volunteer queries and escalate as necessary.
- Ensure all volunteer and service user information is managed confidentially and in line with Data Protection regulations.
- Keep volunteer and service user training, DBS, and participation records up to date.
- Support in monitoring engagement levels and preparing basic reports or summaries on SUI and volunteering.
About You
To be successful in the role of Volunteer & Service User Involvement Administrator you will be motivated, pro-active and supportive, with a strong commitment to person-centred work, volunteering and service user involvement, you will also need to bring with you the following skills and experience:
- Actively engage service users to contribute to the enhancement of service delivery
- Collaborate closely with the Service User Involvement and Volunteering Coordinator to support services in strengthening their approaches to service user involvement and co-production
- Assist the Coordinator in facilitating inclusive and effective volunteering recruitment processes
- Demonstrate strong communication skills and the ability to connect with diverse individuals across a range of settings
We understand that you may not have all the knowledge, experience, and skills mentioned in the Job Profile Document. However, your interpersonal skills, passion to have a positive impact, commitment to our purpose, and ability to learn quickly and collaborate effectively will be equally important.
What we can offer you
We provide a comprehensive benefits package to all our employees, including:
- Flexible working
- Focus on learning and development (internal career progression and training)
- Generous holiday entitlement
- Employer pension contribution
- Family-friendly leave and enhanced maternity pay
- Inclusion Networks
- Daily clinical debriefing
- Employee Assistance Programme
- Flow & Restore yoga classes
- Meditation sessions
- Cycle to Work Scheme
How to apply
Please apply via the recruitment portal by submitting your CV and Supporting Statement (maximum 1000 words) outlining your interest in working for Solace and explain how you meet the criteria set out in the Job Profile Document.
Solace Women's Aid values diversity, promotes equity, and challenges discrimination. We encourage and welcome applications from candidates of diverse cultures, abilities, perspectives, and lived experiences. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay, and benefits. Our Inclusion Networks support staff with protected characteristics and offer inclusive spaces to connect.
We are a Disability Confident Employer and committed to an inclusive and accessible recruitment process. We anticipate and provide reasonable adjustments as needed and support employees who acquire a disability or long-term health condition, enabling them to stay in work.
This service is run by women for women and is therefore restricted to female applicants under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975 apply. The post is exempt from the Rehabilitation of Offenders Act.
As part of safer recruitment practices, we carry out pre-employment checks including references, Disclosure and Barring Service (DBS) and right to work in the UK checks.
No agencies.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About NZF
National Zakat Foundation (NZF) gives Muslims around the UK a way to bring their Zakat to life.
It is the only organisation with a nationwide reach that helps Muslims calculate and give Zakat or apply for Zakat.
This is an exciting time to join NZF. With over ten years’ experience in collecting and distributing Zakat in the UK, NZF seeks to help as many people in need as possible with an experience that makes them feel valued members of the Muslim community.
How this post supports NZF’s vision and mission
The post-holder will be responsible for offering support to the Director of Finance and Governance to ensure effective outputs within a high-performance environment, adhering to the highest standards of corporate governance.
The main responsibilities of this role include tracking, collating, and recording essential performance information; providing administrative support for the Board meetings, sub-committees, working groups, senior leadership meetings and team meetings; maintaining governance procedures and ensuring their adherence; and managing and maintaining risk registers.
To succeed in this role, you will have a passion for the non-profit sector. You will be highly organised and diligent, showing great attention to detail. You will be proactive and possess excellent oral and written communication skills. You will have excellent people management skills with the ability to build effective, professional relationships with internal and external stakeholders, ranging from senior managers, directors and external stakeholders. You will be highly motivated, versatile, empathetic, and have a good eye for detail. You will ensure that policies and processes are being implemented effectively across the organisation.
Typical Accountabilities of position:
Board and Senior Leadership meetings:
· Maintain a forward-looking calendar of Board, Board Committees and Senior Leadership Team meetings and agenda items and set up the meetings.
· Support line manager to prepare agendas, co-ordinate timely pre-read papers, write minutes, and track agreed actions.
· Maintain consistent Terms of Reference across all Board Committees.
· Provide administrative support to the line manager and Board with recruitment, induction, performance management and succession planning for the Board and Board committees.
· Manage and maintain Trustee documentation to ensure that information is transparent, up to date and readily accessible.
· Provide administrative support to the line manager and Board Chair with a periodic review of the Board, its value and behaviours, practice and operations.
Compliance:
· Ensure compliance with requirements and guidelines of Charity Commission, Companies House and other regulatory bodies.
· Coordinate the narrative, design and approval of the Annual Report and Accounts.
· Ensure appropriate governance information reflected in external communications.
· Ensure full and accurate reporting provided to grant funders.
Governance and risk management
· Support governance within the functions, and ensuring appropriate guidance and advice provided from those functions to the wider team.
· Manage and maintain risk registers across the departments.
Approach
· Comply with relevant legislation and regulation ensuring that good practice is observed.
· Understand and support the vision, mission and aims of NZF.
· Adhere to and champion NZF’s policy and practices on safeguarding.
· Ensure the approach is coordinated with key stakeholders across the organisation.
· Undertake any other duties requested by the line manager commensurate with the role.
Relationships and Stakeholders
· Executive Team, Trustees, Advisors and other staff across the organisation
· External consultants, freelancers, and partners
Why work with NZF?
- Flexible working
- Enhanced Maternity / Paternity pay
- Ethical pension
- Health cash plan (Medicash)
- Days off for religious holidays
+ How to apply
Please send a cover letter with a CV.
The cover letter must show why you are a suitable candidate, demonstrating any relevant knowledge and skils, experience and behaviours that match the requirements for the post. The cover letter should not exceed 2 sides of A4.
Applications close – Friday 27 June 2025.
Interviews expected – Week Beginning 30 June 2025.
For more information about the role or how to apply, you can click on the job pack Governance Officer Job on the website ( NZF) under vacancies.
Note: an application for a DBS certificate wil be submitted in the event of the individual being offered the position. A copy of the Charity’s ‘Hiring policy -ex offenders’ is available on request.
About the Role
Key duties and responsibilities
- Provide court representation for clients, including emergency actions, by attending hearings at Liverpool Civil and Family Court.
- Prepare and present cases ready for court hearings by checking time limits, adherence to pre action protocols by creditors, completing relevant court forms and checking fees/remissions.
- Negotiate with and signpost/refer to third parties as appropriate.
- Assist client with alternative dispute resolution cases e.g. Financial Ombudsman Service.
- Assist clients with other related problems where they are an integral part of their case and refer to other advisers or specialist agencies as appropriate.
- Provide advice and assistance to other staff across a range of debt issues.
- Ensure that all work meets the quality standards of the AQS Debt Advice Services, the Citizens Advice quality assurance scheme and the Money and Pensions Service (MaPS) quality framework.
- Meet the individual performance targets and engage positively in discussions with the Line Manager to maintain required levels.
- Provide regular reports and feedback to the Line Manager as required.
- Assist with social policy work by providing information about clients' circumstances through the appropriate channel.
- Work collaboratively with partner agencies, Liverpool Civil and Family Court user groups, local authority and other local statutory and voluntary organisations to increase access to the service and to the range of support and advice needed according to individual circumstances.
- Work as part of the CAL Money Advice Team and contribute to effective service provision.
- Work independently in the Liverpool Civil and Family Court with clients as well as working from home and at different sites within Liverpool according to client appointment need.
General
- Ensure achievement of MaPS accreditation to Court Representation level within 3 months of starting the role, if not already achieved.
- Attend relevant internal and external meetings as agreed with the Line Manager.
- Maintain an up to date working knowledge of all new relevant legislation through reading monthly subscriptions including relevant case law.
- Keep up to date with Citizens Advice aims, policies and procedures and ensure these are followed.
- Ensure that work reflects and supports the Citizens Advice service's equality, diversity, and inclusion strategy.
- Abide by health and safety guidelines and share responsibility for your own health and safety and that of colleagues.
- Identify own learning and development needs and take steps to address these with your Line Manager, including engaging in team meetings and supervision sessions.
- Carry out any other tasks within the scope of the post to ensure the effective delivery and development of the service.
Requirements
- Knowledge and experience of court representation, complex debt casework, covering priority and non-priority debt advice, options and insolvency solutions.
- Experience of achieving performance and quality targets/KPIs.
- Ability and willingness to undertake training and development to comply with MaPS Caseworker accreditation to court representation level, and Citizens Advice quality standards.
- Effective oral and written communication skills.
- Numerate to the level required by the tasks.
- Ability to prioritise own work, meet deadlines, manage workload and targets in a pressured environment.
- Ordered approach to casework and an ability and willingness to follow and develop agreed procedures.
- IT literate with an ability to use software packages including Microsoft Office products in the provision of advice and preparation of formal written materials.
- Ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively.
- Ability and willingness to work as part of a team.
- Understanding of and commitment to the aims and principles of the Citizens Advice service and its equalities and diversity policy
Desirable
- Citizens Advice Generalist Advice learning/certificate.
- Institute of Money Advisers Certificate in Money Advice Practice or MaPS accreditation to court representation equivalent.
How to Apply
For more information and to apply, please click on the Apply button.
About us
The Court Specialist (Housing) Debt Adviser is responsible for providing a quality court representation service for clients facing court proceedings for housing and personal debt, including mortgages, secured and unsecured loans, who are not eligible for housing legal aid.
The project joins a programme funded by the Access to Justice Foundation that aims to sustain and improve access to early social welfare and family legal support and advice, to enable people to resolve these problems as early as possible and avoid the need for court or tribunal proceedings where possible. Where court or tribunal proceedings are needed, the project will provide the support needed to help people navigate the process effectively, including where support to prepare for court and at court is required. The focus of this project will be to provide housing debt court/tribunal support and representation to increase homelessness prevention.
To be successful in this role, you will need to be confident, motivated and willing to try new things, have excellent communication skills with an ability to work under pressure to achieve targets and outcomes with minimum supervision. You will need to have knowledge and experience of complex debt casework, and (county) court money claim, and possession proceedings as well as priority and non-priority debt advice, options and insolvency solutions.