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Save the Children
London 1.28 miles
£38,250 - £45,000
Michael Page Finance
London 0.71 miles
£45000 - £58000 per annum
MIND
Stratford 5.38 miles
£30,596 - £35,950 (inclusive of London weighting)
Consortium of Voluntary Adoption Agencies (CVAA)
London 1.55 miles
£35,000 - £40,000 per year
Amnesty International, International Secretariat
London 1.02 miles
Up to £41581 per annum
Pro-Finance Recruitment
London 0.71 miles
£45000.00 - £56500 per annum
Ashby Jenkins Recruitment
City of London 8.93 miles
£38000 per year
Goodman Masson
Remote 0.71 miles
£40000 - £45000 per annum
School-Home Support
Stratford 5.67 miles
£30,000 to £35,000 per annum according to experience
Page 1 of 6
Farringdon, Greater London 1.23 miles
£26,690 - £31,400
Permanent, Full-time
Job description

We are currently recruiting for a 2nd Line Analyst to join our Technology Team. Please note that it will be important that the successful candidate is able to physically work from our Farringdon office for the majority of the time. This is not a role that is suited to remote working.

The job of a Save the Children UK 2nd Line Analyst is varied and broad

  • Do you an experienced individual and have work with 1st and 3rd Line teams to provide a highly available and high-quality portfolio of IT services?
  • Can you demonstrate proven ability to support and troubleshoot applications both in-house written and/or purchased?
  • Do you has experience in analyzing, troubleshooting, repairing and upgrading hardware and software, including desktops, laptops and mobile devices?
  • Are you motivated by our vision of creating a world where every child doesn't just survive, but thrives, and can go on to change the world?

If the answers to these questions are yes, we would love to hear from you!

About Us

Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.

Job Purpose

Reporting directly to the 2nd Line Manager, as a 2nd Line Analyst, you will be primarily responsible for managing Incidents or Service Requests which cannot be solved immediately with the means of the Service Desk. This will involve troubleshooting or resolving a technical fault as well as fulfilling a service request, assisting with a project or event, or answering a query.

Main Accountabilities

Using industry standard IT service management methodologies, the 2nd Line Analyst will work with operations, delivery and development teams to provide a highly available and high-quality portfolio of IT services.  In addition:

  • Assist SCUK users with the installation, configuration, and maintenance of desktop computers, laptops, mobile devices, peripherals and software within established standards and guidelines.
  • Works with suppliers to resolve technical problems with desktop computing equipment and software.
  • Ensure that sufficient documentation is in place for all Integration and staging environments to enable existing and new team members to support Save the Children UK infrastructure
  • Develop and participate in a multi-disciplinary, cross-skilled 2nd Line through day-to-day contact with our customers and through wider discussions and collaboration with our 3rd line technical teams.
  • Liaise and collaborate with the SCUK Service Desk function and be accountable for taking ownership of their tasks and responsibilities where necessary, including improving their processes, knowledgebase and working practises.
  • Provide “hands –on” IT guidance, support and advice to select users to maintain key relationships and specifically to ensure that Executive Directors' use of IT is as seamless as possible.

To be successful you will have a demonstrable service and delivery record in a fast-moving environment with experience supporting digital/web infrastructure and applications. You will have an aptitude for working with software problems and the ability to work within a team, in a fast-paced environment. The ability to adapt quickly to change and be flexible is also essential. In addition, you will have:

  • At least 2 years' experience working as a member of 1st and/or 2nd Line in an ITIL environment. 
  • A passion for IT and an awareness of the latest technologies.
  • Excellent knowledge of current IT Operations methodologies, desktop applications, operating systems, policies and standards.
  • Has experience in analysing, troubleshooting, repairing and upgrading hardware and software, including desktops, laptops and mobile devices.
  • MDT/SCCM or other client device reference and imaging background
  • Proven ability to support and troubleshoot applications both in-house written and/or purchased.
  • Ability to evaluate, recommend and implement timely, essential improvements to existing Support structures
  • The ability to guide technical discussions with both technical and non-technical audiences

Save the Children UK is committed to diversity and equality of opportunity in all aspects of our work both external and internal. We strive to be an inclusive employer and particularly encourage applications from under-represented groups such as returning parents or carers who are re-entering work after a career break, people who are LGBT+, from Black, Asian and Minority Ethnic backgrounds, with a disability, impairment, learning difference or long-term condition, with caring responsibilities, from different nations and regions, and from less advantaged socioeconomic backgrounds.

For more information refer to the JD, and to apply please visit our website.

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Save the Children

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Posted on: 10 June 2021
Closing date: 10 July 2021
Tags: IT
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