Area branch development manager jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Closing date: Midnight, Sunday 2nd November 2025
We’re looking for a Lead Service Designer to help shape how Capacity embeds user-centred and co-production approaches across our work. This is a senior design role in our Public Sector Innovation team, with a remit that is both internal (building Capacity’s design practice, tools, and standards) and external (leading service design on projects with partners, including local authorities and communities). You’ll be the design lead and representing the Head of Public Sector Innovation's design direction in projects, ensuring our projects embed inclusive, agile, and user-centred methods. You’ll oversee the design direction day-to-day, assure quality across multiple workstreams, and mentor others, helping us grow a sustainable design capability inside Capacity.
To be successful you will:
- Communicate design strategy effectively across teams and organisations
- Have expertise in user-centred and co- production methods
- Significant experience as a service designer, including leading design in complex public services or social innovation
- Have the ability to develop close and trusting relationships with public and third sector leaders and other key partners
- Have experience of capability building, training or mentoring others in design or agile methods.
The extras
- For full time roles: 27 days annual leave (plus bank holidays). If you’re coming to us with up to 33 days annual leave, we’ll match it.
- 2 Capacity bank holidays per annum.
- Flexible working (including majority working from home).
- Free eye-tests, vouchers for glasses.
- Scottish Widows Pension Scheme, matched up to6%.
- Funded health support including counselling, physiotherapy etc.
- Holiday buy-back scheme (up to 5 per annum).
- Team days and socials. Free lunches (yes there is such a thing).
- A great team to work with (but we would say that).
To Apply
For further information please visit our portal via the apply button, where you can download our job pack and apply!
Diversity Statement
At Capacity, we believe that public services should be people-centred, inclusive and accessible to everyone and our commitment to Diversity, Equity, Inclusion and Belonging (DEIB) is at the heart of this. To uphold these values, we only accept applications through our application portal. This allows us to provide a standardised process where candidates are evaluated on merit. We have implemented measures to remove unconscious bias from our process while maintaining accessibility by continuing to support a range of application formats. We are committed to continuously improving this process and welcome any feedback.
Thank you!
Gaddum provides therapeutic support within the CYP Bereavement Therapy Service and the Complex Care Therapy Service across Greater Manchester. Our CYP Bereavement Therapy Service is delivered across Manchester and Salford. Our Complex Care Service is delivered across Salford, Rochdale and Stockport. Our Kentown Support Service will be delivered across Greater Manchester.
Role Purpose:
Working as part of the Gaddum CYP Bereavement Therapy and Complex Care Team, your role will be to provide effective and efficient administrative support to ensure the smooth running of Gaddum’s therapy services. You will be responsible for ensuring that all administration tasks are completed with a high level of accuracy and in accordance with relevant policies and procedures.
You will demonstrate appropriate professionalism and empathy towards clients both face to face and over the phone. A keen eye for detail, excellent organisational skills, and the ability to multi-task and effectively prioritise is key to the success of this role.
Main Duties and Responsibilities:
· Processing referrals: adding them to our database as well as our waitlist spreadsheet, sending out therapy agreement emails to gain consent from families, communicating with referrers/other professionals where needed
· Screening referrals: for any unsuitable or high-risk cases, identifying those 16+ to help us build list for trainees
· Completing follow ups where needed - such as awaiting carer response to agreement/consent email, or we are waiting to hear back about something
· Responding to queries from professionals or service users
· Monitoring email boxes and supporting to monitor waitlist
· Completing IA’s with families who are due to start therapy
· Assisting with therapy bookings where needed (may be contacting schools or community venues on behalf of therapists)
· Liaising with professionals and assisting with onward referrals
· Keeping records up to date
· Communicating cancellations/scheduling changes to therapists or clients or both
· Support therapists with collecting feedback from parents/carers
· Attend team meetings, assisting with minutes where possible, helping to share information with the team
· Support with onboarding of new staff/volunteers/trainees, including support for CRM training and access
· Signposting for other services
· Communicate referral decisions to clients and healthcare professionals in line with procedures.
· SilverCloud supporter
· Assisting with data gathering for reporting if needed
· MHSDS submissions
All staff are expected to work within all Gaddum policies and procedures. This role is subject to Basic DBS check.
Registered Charity
51 - 100
Our vision is for every individual and community we walk alongside to have equitable health, wealth and self.
The client requests no contact from agencies or media sales.