Assistant team manager jobs

Join our retail team as an Assistant Shop Manager at our Dorking shop and support the Shop Manager to maximise shop profit by achieving budgeted income, controlling shop expenditure in line with the shop's budget, and by recruiting and retaining a motivated team of volunteers. You will support the promotion of sustainable shopping and the shop’s social media to increase audience reach, attract customers, donors and volunteer supporters to deliver the Retail Strategy.

Income generation

• To support the Shop Manager to manage the Retail budget to achieve agreed targets:
• Help maximise shop sales by achieving agreed targets both through donated stock and bought in/new goods. This involves proactive stock generation, optimum pricing, processing stock to agreed amounts and stock planning.
• Achieve Gift Aid sales conversion target through maximising new donor sign up and encouraging repeat donations.
• Achieve the shops additional fundraising activities i.e., Christmas appeal sales targets through involving the shops team.
• Maintain high levels of shop presentation by merchandising and housekeeping to agreed standards as set out in the Shops Operations manual.
• Managing the stock levels of bought in/new goods, to include ordering of more stock as and when necessary.
• Assist in holding and attending Fundraising events to promote the awareness of The Children’s Trust.
• Source links with local communities to promote Retail in the community via media and other sources.
• Role involves a degree of manual handling in the sorting and lifting of stock.
• Job Purpose
• Job Description
• Duties and Responsibilities

Administration and compliance

• To ensure adherence to The Children’s Trust policies and procedures, in particular ensuring full compliance of the shops in line with all Health & Safety legislation, Trading Standards, Risk Assessments, Gift Aid, Lottery and all other legal or statutory requirements:
• Assist in controlling shop expenditure through effective cost control of weekly expenses.
• Ensure minimum losses of both stock and cash by following bank and till procedures and safeguarding the property of The Children’s Trust at all times.
• Adhere to all Policies and Procedures including those relating to the compliance with Health and Safety responsibilities, Gift Aid and Lottery.
• Complete all administration to meet the requirements, standard and deadlines for whom this work is produced.
• Embrace the change and development of new technology in the shop, for example The Loop (internal intranet) and Chariot (EPOS till system).
• Timely efficient responses to requests for information including voice and email messages.
• To fulfil any other agreed duties that may at times be reasonably required.

Personnel and Training

• To support the Shop Manager to ensure the Shop’s team are recruited, retained and developed:
• Led by the Shop Manager - provides positive, visible and proactive leadership to the Shops team.
• Assist in managing all employees and volunteers within the Shop in accordance with the aims and values of The Children’s Trust.
• Deputise and be accountable for all Shop Manager duties as and when necessary, in their absence due to sickness, holiday or recruitment.
• Assist the Shop Manager to recruit, induct, support, train and retain team of shop volunteers.
• Attend where appropriate, training courses relevant to the development of the role and Retail Sales meetings if required and cascade information to team as appropriate.
• Assist at other shops if requested and where reasonable.
• Carry out duties in accordance with Trust #Promises.

Customer Service

• To ensure customer care and quality of service.
• Provide excellent customer care through quality of service, dealing with complaints both efficiently and effectively, and having a good understanding of what The Children’s Trust does.
• Support other shops and fundraising colleagues as and when necessary.

Independent Age is the national charity focused on improving the lives of people facing financial hardship in later life. We believe no one should face financial hardship in later life.

Our Helpline and expert advisers offer free, practical support to older people without enough money to live on. Through our grants programme, we support hundreds of local organisations working with older people across the UK. 

We use the knowledge and insight gained from our support services and partnerships to highlight the issues experienced by older people in poverty and campaign for change.

We would love to find individuals from all walks of life and diverse backgrounds to join us on this journey.

Responsibilities and Person Specification:

The Office Manager is responsible for the smooth running of our renovated, spacious open plan office, ensuring that it is welcoming, safe and inclusive.  The postholder will lead on day-to-day office management, health and safety, and contribute to a high-quality employee experience in the office and working from home. 

You should have demonstrable experience in office management and knowledge of, or ability to learn quickly about, property and office facilities management. You will be confident in managing Health and Safety in the workplace and maintaining supplier relationships. A person-centre approach and strong communication and interpersonal skills, along with the ability to prioritise effectively, are also key. The role involves managing a small portfolio of non-office properties, so an understanding of landlord responsibilities would be an advantage. 

The role is part-time, 28 hours over 4 days per week. We would also be open to this being worked over 5 shorter days. The role is majority office based due to the responsibilities of the role, with a minimum 3 days per week in the office, with the option of some home working. The postholder will be responsible for ensuring in-person coverage across the working week in conjunction with a part-time Facilities and Office Assistant.

For full details on the role and requirements, please review the job description and person specification.  If your experience doesn’t align perfectly with all of the criteria in the person specification but you do meet most of them and are excited about the role, we encourage you to apply anyway. 

What it’s like to work at Independent Age:

We celebrate diversity at Independent Age and champion the differences that make each of us unique. We actively support and encourage people from a variety of backgrounds, experiences and skill sets to join us and help shape what we do. We aim to attract and retain a wide range of talent and create an environment where everyone can feel safe, protected, welcome and included. In line with this, there are many inclusive features to our office, and there is no dress code. 

We offer great benefits including 28 days annual leave plus public holidays, a generous pension scheme with life assurance, and fantastic learning and development opportunities. We also offer a number of enhanced leave provisions and benefits.

We know that a good work life balance helps us perform at our best and supports wellbeing. Flexible working and some hybrid working is available in this role.  If you need a different form of flexibility, we are always happy to talk flexible working. 

You can find out more about what it’s like to work at Independent Age by visiting the Careers page on our website.

Application Process:

To apply, please visit our website to submit a CV and a Supporting Statement, detailing how your skills and experience meet the criteria within the Job Description and Person Specification (please do not hesitate to contact us if you have specific requirements and need support to apply in an alternative format).

To support our commitment to equity, diversity and inclusion our hiring managers use anonymous shortlisting. Therefore, please do not include your name, photo, or information to indicate your gender or age in your CV and supporting statement. Please do not omit dates of employment. Please ensure the title of any uploads does not contain your name. 

Independent Age is committed to safeguarding and follows Safer Recruitment practices to ensure we are safeguarding those we work with. We therefore ask that you supply your full work history with explanations for any gaps in the application documents you submit and, if offered the post, we will require two employment references including your current or most recent employer. A Basic DBS check will be required for the successful candidate.

Closing Date: Sunday 1 March, 23:59

Interview Dates: week commencing 9 March (first interview on Teams, second interview in person

This is a unique opportunity to work closely with the office of the Bishops of Liverpool and Warrington, providing strategic diary management, event coordination, and high-level administrative support as part of the episcopal staff team. The Personal Assistant (Diary & Events) works closely with the Bishops, the Bishop's Chaplain & Executive Assistant and the Finance & Associate PA.

The post-holder will need to have (or be able to quickly develop) a thorough knowledge of the many facets of a Bishop's roles, the workings of the Diocese of Liverpool and the Church of England more widely. As well as having excellent organisational, administrative and diary management skills, the post-holder must have the capacity to respond quickly often working independently and calmly to rapidly changing circumstances and effectively manage competing demands.

This role demands initiative, discretion and creativity. It is ideal for someone who thrives in a dynamic environment, is passionate about the Church's mission, and is confident in managing both strategic and operational responsibilities. It requires someone who is proactive and can organise their work so that they are one step ahead in order to anticipate issues and influence positive outcomes. The post holder will also be an excellent communicator, able to handle difficult conversations and be highly collaborative in order to build highly effective working relationships with a wide range of individuals and organisations.

The role will be primarily based at Bishop's Lodge, Woolton Park, Liverpool. There is a requirement to be flexible and, on occasion, to work from the diocesan office at St James' House.

These relationships will be vital as everyone in the bishop's office must have a good awareness of each other's work and the capacity to allocate tasks and support each other's workstreams according to the particular demands. Holidays must be agreed between staff to ensure that the office is well staffed. The PA (Diary & Events) will not normally be away from the Office or on holiday at the same time as the Finance & Associate PA.

The closing date for applications is 26 February 2026 at 23:55pm.

At Ambitious about Autism, we're looking for a Finance Assistant to join our team on a 12 month MAT cover.

This is a critical role within the Financial Accounting function ensuring that processing is kept up to date and that accounting records are accurately input onto the finance system.

Key responsibilities will include:

• Setting up new suppliers on the finance system
• Managing the purchase ledger
• Entering invoices onto the finance system
• Training new staff on using the finance system
• Entering all expense claims and checking that receipts are attached

We are looking for someone who has:

• Proven financial accounting experience
• Proven experience in all areas of transactional accounting including the purchasing and sales ledgers
• A good level of numeracy and financial literacy
• Ability to work unsupervised to a high standard whilst effectively prioritising workload

In return, we offer great benefits including a generous holiday allowance and commitment to continued professional development (CPD), flexible, hybrid working and more!

This is a fantastic opportunity for an ambitious individual who would like to work for a forward-thinking, open and honest organisation and make a real impact to the young people we work with. Please find our full recruitment pack on the link below.

If you have any questions about the role or would like to have a confidential chat, please contact James Axford, Recruitment Officer.

Ambitious about Autism is committed to fostering equity, diversity, and inclusion at every level of our organisation. We warmly welcome applications from all qualified candidates, valuing the diverse backgrounds, experiences, and perspectives they bring. We encourage applications from individuals regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender identity or expression, marital or civil partnership status, pregnancy or parental status, disability, or age.

Our recruitment process promotes equal opportunities, and we are committed to providing reasonable adjustments for candidates with disabilities or additional needs throughout the recruitment process. Please contact our Recruitment Team for accommodations. We recognise disability as a physical or mental impairment that significantly and long-term affects a person's ability to perform day-to-day activities, as defined by the UK Equality Act 2010. All applications will be considered solely on merit, aligned with our mission to support autistic children and young people.

Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check. As part of our Safer Recruitment checks, an online search maybe carried out in line with Keeping Children Safe in Education.

The Safeguarding responsibilities of the post as per the job description and personal specification.
Whether the post is exempt from the rehabilitation of Offenders Act 1974 and the amendment to the Exceptions Order 1975, 2013 and 2021. This means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS Filter Guidance.

Assistant Financial Accountant
Location: London, Hybrid
Hours: Full time or part time. Minimum 28 hours/week
Contract type: Permanent
Salary: £38k - £40k pro-rata
Annual leave: 25 days per year + bank holidays

About the role

We are looking for a Finance Assistant to support the delivery of accurate, timely financial information and help ensure strong financial controls across the organisation. You will play a key role in supporting month-end processes, maintaining robust audit trails, and working closely with colleagues across finance, data and fundraising.

This is an exciting opportunity to join Tommy's at a time of growth, where you will gain exposure to a broad range of finance activities and contribute to improving systems and processes.

Key responsibilities

• Support the delivery of monthly management accounts, including preparing and posting journals (e.g. fixed assets, investments, intercompany and tax journals).

• Complete monthly balance sheet reconciliations, identifying and following up on any issues.

• Maintain accurate records and clear audit trails for all transactions.

• Assist with year-end accounts, audit schedules and responding to auditor queries.

• Carry out first review of payment runs to ensure accuracy and legitimacy.

• Act as backup to the Finance Officer (Accounts Payable/Receivable) when required.

• Reconcile income streams, ensuring they are correctly coded and recorded in the finance system.

• Work with the data team to ensure fundraising data aligns with the finance system and investigate discrepancies.

• Maintain and improve process notes for routine tasks.

• Support ad-hoc projects, including system upgrades and improvements.

• Draft quarterly VAT returns.

• Provide general support to the Finance Team and Head of Finance as required.

What we’re looking for

Essential

• Experience assisting with monthly and annual management accounts.

• Experience preparing accruals, prepayments and balance sheet reconciliations.

• Familiarity with budgeting and year-end processes.

• Experience working in a small finance team.

• Ability to build strong working relationships and communicate financial information clearly.

• Strong attention to detail and a methodical approach to work.

Desirable

• Experience working in the charity sector.

• Experience in a fundraising charity environment.

Why join us?

• Be part of an ambitious charity with big plans for impact and growth.

• Supportive and collaborative working environment.

• Opportunity to develop your skills and grow within a busy finance function.

• Hybrid and flexible working options.

See more about our benefits in the attached Job Pack.

How to apply

Candidates should apply via CharityJob and include a CV and a cover letter (maximum two sides) explaining your motivation for applying and the skills and experience you would bring to the role.

Please also complete the diversity monitoring form as part of your application.

This is an exciting time for Parkinson’s UK, we want to reach as many people as possible so we can improve life for everyone affected by Parkinson’s. We are looking for people to join our network, make genuine connections, and be part of a larger team that works together to support the Parkinson’s community. 

About the role 

This exciting opportunity will be in a busy fundraising events team while providing general administrative support on a range of 3rd party running, challenge and cycling events across the UK and abroad.

You’ll be assisting with the delivery of income enquiries and events management support to deliver a wide range of event activity across the portfolio.

There are two Events Assistant roles available; one on a permanent contract, and one on a 9 month fixed term contract.

What you’ll do:

• Manage and deliver 3rd party sporting events in order to achieve agreed income, expenditure and profile targets

• Work with the Running Events Manager to plan and develop 3rd party sporting events in line with the 3rd party Events Strategy

• Work with the Senior Events Coordinator to manage event budgets ensuring that income and expenditure is kept within agreed limits

• Work with the Senior Events Coordinator to benchmark and evaluate the 3rd party sporting events in accordance to the event evaluation process

• Work with the Senior Event Coordinator to create stewardship communications across a range of channels

What you’ll bring:

• A keen interest in events management, particularly fundraising events

• Ability to multitask in a busy team environment

• Ability to manage own workload effectively, dealing with conflicting priorities and meeting deadlines 

• Excellent communication and written skills

• Desire to learn about databases including reporting and analysis

• Desire to learn about digital fundraising and email platforms

This is an exciting time for Parkinson’s UK and we would love you to join us!

Please apply by sending us your CV, together with a detailed supporting statement which will fully demonstrate how you meet all the criteria of the role, as stated in the "What you'll bring" section of the job description.

Interviews for this role will be held 26 February 2026, in person at our London office

The successful candidate will be required to:

• attend the UK London office, 3 days per week

• provide their own broadband service with a minimum download speed of 2Mb 

• have a confidential space in which to work

• provide occasional cover on Saturdays and/or Bank holidays

Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.

The role

We are seeking an Assistant Shop Manager for our busy Highgate charity shop. This hands-on retail role is ideal for someone who enjoys charity retail, thrives on initiative, is motivated to take on responsibility for shop performance, and is passionate about working with volunteers and supporting a meaningful cause.

About the role

· Support the Shop Manager with the day-to-day running of the shop, taking an active role in maximising income and Gift Aid.

· Provide consistently high standards of customer and donor service, creating a welcoming and inclusive atmosphere.

· Drive sales, maintain strong retail and merchandising standards, and contribute to meeting targets.

· Oversee stock processing: sort, quality-check, price, rotate, and creatively merchandise items.

· Assist in recruiting, training, motivating, and supporting a diverse team of volunteers and trainees.

· Take on supervisory and leadership responsibilities in the Shop Manager’s absence.

· Carry out cash handling, till reconciliation, banking, and basic admin, including Gift Aid systems.

· Ensure compliance with health and safety, safeguarding, trading standards, and charity retail policies.

· Promote the charity’s mission in the local community and support local fundraising and promotional activities.

About you

· Retail experience with responsibility for sales and operations, ideally in a charity or not-for-profit environment.

· Experience supervising, supporting, or closely working with volunteers or staff.

· Experience of targets and understanding how shop income supports charitable services.

· Strong organisational skills and ability to prioritise in a busy environment.

· Confident communicator who can motivate and encourage others.

· Comfortable using basic IT (till systems, email, spreadsheets, Gift Aid platforms).

· Positive, proactive, and flexible, with a hands-on approach to shop work.

· Able to work on a Rota including weekends and occasional bank holidays.

The Bishop of Gloucester, The Rt Revd Rachel Treweek, is seeking a highly organised, discreet and proactive Personal Assistant to support a busy episcopal ministry and the smooth day-to-day running of the Bishop’s Office.

Working as part of a small, welcoming team (alongside the Chaplain and Administrative Assistant), you will manager her diary, provide excellent administrative support, handle a wide range of enquiries and correspondence, and help coordinate meetings and specific events. You will bring strong discernment, a systematic approach, exceptional confidentiality, and the ability to remain calm and professional at all times, along with a positive attitude and sense of humour.

We expect that those who support the ministry of the Bishop of Gloucester are sympathetic to the Diocese’s mission to share the transforming Gospel of Jesus Christ, so people may know life in all its fullness.

We do this by supporting, enabling and equipping the Church of England in and around Gloucestershire.

Recruitment information.

The closing date for applications is Monday 16 February at 9.00am. Shortlisted Candidates will need to be available for interview on
Friday 27 February

The Diocese of Gloucester is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.
This post is subject to the usual Church of England required safer recruitment and DBS checking processes.

Business Operations Assistant

Hours: Full time, 35 hours per week
Contract type: Fixed term (12 months)
Salary: £27,500
Reports to: HR Lead

About the role

This is a great opportunity for someone at an early stage of their career who is looking to build experience across operations, HR, governance and project support within a supportive charity environment.

As Business Operations Assistant, you will provide hands-on administrative and coordination support across the organisation. You will work closely with colleagues in Business Operations and across Tommy’s, gaining exposure to a wide range of activities including office coordination, HR processes, governance record-keeping, project administration and basic finance administration such as processing invoices and raising purchase orders.

You will be supported to learn new systems, build confidence and develop practical, transferable skills, while playing an important role in keeping the organisation running smoothly.

What you’ll be doing

Operations administration

• Processing incoming post alongside the data team

• Responding to general enquiries via phone and email, signposting as appropriate

• Providing cover and support for shared external mailboxes, including data protection and accounts

• Delivering general office administration, including filing, data entry, ordering office supplies and managing office equipment

• Supporting financial administration, including raising purchase orders, coordinating invoices for payment and reconciling credit card statements

• Supporting the Office Manager with health and safety compliance

• Assisting with internal meetings and events

• Supporting the COO with administrative tasks as required

• Handling confidential information responsibly and in line with GDPR requirements

Governance support

• Providing administrative support for governance policies, procedures and processes

• Maintaining accurate and up-to-date Trustee records, documents and registers

HR & People support

• Supporting the upkeep of HR processes, guidance and tools

• Helping to maintain HR templates, checklists and the HR SharePoint folder

• Assisting with improving HR workflows and identifying opportunities to streamline administration

• Providing coordination and administrative support to the HR Lead and wider organisation in delivering the People Plan

Project administration

• Providing administrative support to the office refurbishment project, including coordinating with suppliers, the project team and staff

• Supporting a range of Business Operations projects, including meeting coordination, supplier liaison and finance administration

About you

You don’t need to have done all of this before. We are looking for someone who is organised, reliable and keen to learn, with a genuine interest in building experience in operations, HR or office-based roles.

You will bring:

• Some experience in an administrative, office or support role (paid, voluntary or placement)

• Strong organisational skills and attention to detail

• A friendly, approachable and professional communication style

• Ability to prioritise tasks and manage your time effectively

• Willingness to learn new systems and processes

• Good IT skills, including Word, Excel and PowerPoint

Why join Tommy’s?

This role offers a valuable opportunity to gain broad exposure across a charity’s operations, working closely with experienced colleagues in HR, finance, governance and project delivery.

How to apply

Candidates should apply via CharityJob and include a CV and a cover letter (maximum two sides) explaining your motivation for applying and what you hope to gain from the role, as well as the skills and experience you would bring.

Please also complete the diversity monitoring form as part of your application.

This role provides proactive administrative support to the Bishop of Ripon. The Bishop's PA represents the Bishop's Office and is often the first point of contact.

The postholder will manage the Bishop's Office and ensure that work for the Bishop of Ripon is completed to a high standard. Much of the work is highly confidential, so the postholder must be able to deal with this discreetly and sensitively. The PA is a vital part of the local Ripon Area team but must be able to work independently and use initiative as necessary. Commitment to supporting the Bishop's ministry is essential, and a good understanding of the Christian Faith and Anglican worship is helpful.

Daily tasks will include prioritising mail and messages, organising the Bishop's diary, drafting replies and/or briefing papers as appropriate, producing communication and paperwork around the Bishop's appointments (including church visits and clergy meetings) promptly, attending and arranging events and meetings and in general ensuring that the Bishop is properly resourced and supported in his/her work. As well as overseeing the Ripon Episcopal Area, the Bishop has some diocesan responsibilities, which necessitate travel around the Diocese, and national responsibilities which include travel to London and elsewhere in the country. The planning of the Bishop's diary will reflect the travel involved.

The PA will have key working relationships with other senior staff in the Diocese and particularly those in the Ripon Area. The PA will work closely with the Archdeacon of Richmond and Craven and their PA. The postholder will also be in frequent contact with the Area and Assistant Area Deans and other Area Officers. As the Bishop is often out of the office, the post-holder should be a self-starter and capable of using their initiative with regard to planning and managing their workload.

There may be the possibility of some home-working - details to be discussed with the post holder.

Principal Duties

• Manage the Bishop's diary, appointments, travel and event logistics
• Plan the annual meeting cycle for various committees and individuals
• Manage the approval system for Lay Eucharistic Ministers, including the renewals every five years.
• Anticipate and act proactively on information that comes into the office (via email, phone or letter) particularly where this relates to diary and deadline matters.
• Ensure that appropriate matters are brought to the attention of the Bishop
• Arrange Confirmations, Licensings and other church services and handle related administration.
• Manage annual review appointments (MDRs) for clergy, ensuring that the necessary paperwork is issued and received within appropriate timeframes.
• Manage the 'New in Post' system alongside the Archdeacon's PA
• Administer the clergy appointments process within the Ripon Area, working closely with the Archdeacon, the Archdeacon's PA, Patrons and parish representatives. Ensure that all legal requirements are met.
• Managing meetings for PTO applications.
• Prepare materials for meetings; to occasionally attend and take minutes.
• Oversee the Bishop's expenses and local budget, ensuring that accurate records are kept and returned to the Bishop of Leeds Financial Officer monthly.
• Organise and maintain general and confidential filing systems, including clergy files.
• Manage the Bishop's Office, including ordering stationery, dealing with phone systems, etc

Other duties

• Represent the Bishop's Office with professionalism, discretion and pastoral sensitivity.
• Welcome visitors to the Bishop's Office, ensuring that they are dealt with in a polite and courteous manner.
• Assist in providing refreshments when necessary
• Attend meetings and other events (outside the office) as agreed with the Bishop
• Maintain confidentiality and integrity at all times, ensuring that all confidential material is properly managed and stored.
• Undertake any training as required and be willing to understand GDPR and Safeguarding practices.
• To support the Bishop in developing a social media presence

Essential

Experience, knowledge and skills:

• Experience of working in an administrative capacity in an office environment
• Excellent communication skills (verbal and written), including good telephone skills
• Excellent organisational skills and good attention to detail.
• Proficient IT skills, including strong knowledge of Microsoft Office (particularly Word and Outlook) and the ability to use databases to search and record work
• Understanding of social media
• Numeracy skills
• Good problem-solving skills
• Total discretion in handling confidential material
• Good interpersonal skills
• Ability to deal tactfully and sympathetically with the laity and clergy in the Diocese
• Ability to work on own initiative and develop new systems
• Knowledge of the structures of the Church of England (or willingness to learn)
• An appreciation of the diverse communities in the Diocese

Personal qualities:

• Sympathy with the aims and values of the Church of England
• Ability to relate to a wide-range of people across the whole social spectrum and put them at their ease
• Sensitivity to the Bishop's Office, also being the home of the Bishop

Work-related Circumstances:

• Able to work flexibly, including very occasional evenings and weekends with prior notice
• Willingness to travel to meetings within the Diocese and Episcopal Area
• Willingness to undertake training as required

Chelsea / Sutton (with 1 day a week working from home)

About Us

The Royal Marsden Cancer Charity raises money to save the lives of people with cancer, everywhere. We ensure our nurses, doctors and research teams can provide the very best care and develop life-saving treatments, which are used across the UK and around the world. Join our ambitious and supportive Individual Giving Team and help us deliver our most ambitious fundraising strategy yet.

What You’ll Be Doing

As our Individual Giving Assistant – Supporter Acquisition, you’ll play a vital role in supporting our fundraising campaigns and projects, helping to recruit new supporters to the Charity. You’ll be one of the first points of contact for our donors, providing exceptional supporter care and ensuring every supporter feels valued. Your day-to-day will include:

• Responding to supporter enquiries by phone, email and in-person, ensuring all queries are handled efficiently and with care. 
• Thanking donors and personalising communications to build strong relationships and ensuring a positive and lasting first impression.
• Accurately recording and processing donations, and updating supporter records on our database.
• Supporting the delivery of fundraising campaigns, including creating timing plans, proofreading copy and assiting with briefs. 
• Managing invoices and helping with campaign reporting.
• Supporting the team with administrative tasks.
• Working with colleagues and volunteers to deliver the best possible supporter experience.

What We’re Looking For

You’ll be an enthusiastic team player with:

• Excellent organisational skills and attention to detail.
• Strong interpersonal and communication skills, both written and verbal.
• The ability to prioritise, manage multiple tasks, and meet deadlines.
• A proactive, flexible approach and willingness to support the team as needed.
• Good working knowledge of Microsoft Office (experience with customer databases is desirable).
• Commitment to providing outstanding supporter care and working in a supporter-focused environment.

Previous experience in customer or supporter service, office administration, or the charity sector is desirable but not essential – full training will be provided.

Why Join Us?

We’re a values-driven charity committed to saving lives by funding world-leading research, treatment, and care at The Royal Marsden. You’ll be part of a collaborative, ambitious, and kind team, with plenty of opportunities for learning and development.

What we offer:

• 27 days annual leave (rising with length of service), plus UK bank holidays
• Up to 6% employer pension contributions (increasing with service)
• Enhanced maternity and adoption pay
• Life insurance and employee assistance programme
• Flexible and hybrid working options (work from home one day a week)
• Access to subsidised staff restaurants, wellbeing initiatives, and more
• Bright, modern offices in Chelsea and Sutton, with excellent transport links

Inclusion Matters

We are committed to building a diverse and inclusive workforce that reflects the communities we serve. We welcome applications from all backgrounds and walks of life.

If this sounds like the opportunity for you, we’d love to hear from you.

How to apply:
Please submit your application as soon as possible, as we may close the vacancy early if we receive a high volume of applications. 

Job titleShop Manager Malvern

Hours37.5 hours per week

Salary£28,330 – £30,154 per annum

ContractPermanent

Location Malvern

The role

We have an exciting opportunity for you to join the team as a Shop Manager working at our Malvern Department Shop. The post holder will play a key role manging a thriving and busy charity shop the shop.

You will have overall responsibility in achieving set income targets and maximising sales, where you can make a real difference in contributing to the income generation for St Richard’s Hospice and raise the funds needed to provide care to patients and loved ones across Worcestershire.

The role will include a range of retail operational duties and the management of our shop volunteers and an Assistant Shop Managers.

This post requires an Enhanced Disclosure and Barring Service check.

About you

You will have proven retail experience and some experience of leading/managing a team, with working knowledge of retail processes and merchandising. You will be customer focused with the ability to work cohesively and motivate a team.

You will be business minded and be commercially aware, with a creative eye for fabulous window and shop displays. This is a standout opportunity to further develop your retail skill set, experience, and leadership skills in a supportive working environment.

Charity retail experience and working with volunteers is desirable but not essential for the role.

What we offer

We offer a competitive salary and a wide range of benefits including;  

• Fantastic team where everyone is welcomed and empowered to give their best
• Supportive management – keen to develop you
• Generous annual leave (seven weeks including bank holidays)
• Benenden Healthcare offering diagnosis, treatment, 24/7 GP and mental health advice lines, discounts etc. or Cash plan giving cash back for day to day healthcare such as optical or dental costs
• Opportunities for flexible working
• Family friendly policies
• Company enhanced sick pay (increased entitlement with length of service)
• Pension scheme and opportunity to continue NHS pension for clinical staff
• Free Will writing service

Closing date 22nd February 2026  

Interview dateTBC

Job Reference 4055

Title: Healthcare Assistant

Reports to:  Patient Services Manager  

Based at: Remote Worker– however must be able to travel as and when required to meetings and/or events

Job Purpose: To provide direct support to patients and support to all areas of the Charity Group

Working Hours: Monday – Thursday 09:00 – 17.30, Friday 09.00 – 17.00

Key Responsibilities:

· Responding to enquiries via telephone, email, online forums or social media with empathy, a listening ear, informative and supportive manner, whilst demonstrating confidentiality and sensitivity. Stay fully informed on the conditions and treatments associated with all three charities, ensuring the ability to respond to related enquiries becomes second nature

· Co-ordinate and action messages in the Patient Services Mailbox and distribute messages accordingly to the wider team where needed

· Maintain Patient Services documentation and make sure details are updated with clear and concise information

· Identifying gaps in patient information and assist in developing and proofreading relevant medically approved resources to reflect current guidelines, treatments, services and advances

· Frequently reviewing and assisting with update of content on charity websites and social media channels current and relevant Forums

· Supporting the organisation, promotion and delivery of all charity events including Patients Day, World Heart Rhythm Week, Global AF Aware Week, Know Your Pulse & Support Groups, Coffee mornings, Living with ...Series etc

· Build a central database of case studies / patient stories whether written or recorded

· Contribute content for the monthly e news and regular newsletters including patient stories, FAQ’s and latest news and updates with resources to Patient Service Manager

· Propose titles and speakers for patient educational events and develop virtual educational videos

· Co-ordinate the day-to-day planning and organisation of the fundraising activities and responding to enquiries.

· Support Patient Services Manager with administrative tasks/requests

Person specification:

- Sufficient healthcare knowledge and empathy when managing enquires

- Excellent verbal and written communication skills

- Excellent attention to detail and accuracy

- Excellent knowledge in Microsoft Suite of tools including Word, Excel and PowerPoint

- Excellent organisational skills, with the ability to prioritise and manage own workload

- Can undertake a wide variety of tasks and multi-task with ease

- Professional, methodical and thorough approach to work with a friendly and polite manner

- Ability to work on own initiative as well as part of a team

- Full Driving Licence with access to a vehicle

- Educated to GCSE level minimum

We are seeking an Assistant Manager to play a key operational role at our Sunderland Hub. Supporting the day-to-day running of services that help people facing social exclusion rebuild confidence, skills, and stability.

This is a mission-driven, hands-on role combining coordination, leadership and frontline delivery. You will work closely with the Hub Manager and wider team to ensure the hub operates smoothly, safely and with purpose, while supporting individuals to engage in meaningful activity and community life.

About Handcrafted

Handcrafted works with people who have experienced exclusion, homelessness and disadvantage, offering practical opportunities to rebuild confidence and independence through creative projects, training, and community.

Our work is rooted in values of:

• Creativity everyone can make something to be proud of

• Empathy walking alongside people through challenge

• Empowerment supporting people to take back control

• Community building belonging and shared purpose

These values shape how we work with residents, trainees and one another.

The Role – Assistant Manager (Sunderland Hub)

As Assistant Manager, you will be central to the smooth running of the Sunderland Hub. You’ll support the Hub Manager in coordinating staff, activities and services, while maintaining a welcoming, organised and supportive environment.

This is a varied role combining operational oversight, hands-on delivery, administration and people support.

Key Responsibilities:

• Support the Hub Manager in the day-to-day operation of the Sunderland Hub

• Help coordinate staff, volunteers, activities and community sessions

• Provide hands-on support to residents and trainees as needed

• Assist with planning and delivery of workshops, shared meals and group activities

• Act as a welcoming and reliable point of contact for people accessing the hub

• Support record keeping, reporting and compliance requirements

• Assist with ordering supplies, processing expenses and basic financial administration

• Help oversee housing-related processes and liaise with relevant teams

• Promote a safe, inclusive and well-organised environment at all times

(Full responsibilities are detailed in the recruitment pack.)

Who We’re Looking For

We’re looking for someone who is organised, proactive and people-focused, with the confidence to take responsibility while working collaboratively.

You will ideally bring:

• Experience working in a support, community or care-based setting

• Strong organisational and communication skills

• The ability to manage competing priorities calmly

• Confidence supporting people with complex needs

• An understanding of safeguarding and professional boundaries

• A values-led approach aligned with Handcrafted’s ethos

Experience in housing, support services or community delivery is desirable but not essential.

Why Join Handcrafted?

• Be part of a well-established, values-driven organisation

• Play a key operational role in a growing hub

• Work alongside a committed, supportive team

• Help create real change for people facing exclusion

• Access training and development opportunities

Safeguarding

Handcrafted is committed to safeguarding and promoting the welfare of children and vulnerable adults. This role is subject to an Enhanced DBS check.