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Top job
Citizens Advice Staffordshire North and Stoke-on-Trent, Stoke-on-Trent (On-site)
£25,301 p.a.
By joining us you’ll launch your career into the 3rd sector, and we’ll provide you with in-depth induction training
Posted 6 days ago Apply Now
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IntoUniversity, Middlesbrough (On-site)
£27,400 per year
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Scottys Little Soldiers, Remote
£32,000 - £36,000 per year
Scotty’s is seeking an experienced bereavement counsellor to join our small but effective team.
Posted 2 days ago
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League Against Cruel Sports, Godalming, Surrey (Hybrid)
£60,000 - £65,000 per year
Play a vital leadership role to deliver our vision of a kinder society where animals are no longer persecuted in the name of ‘sport’.
Posted 2 days ago Apply Now
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Blesma, Remote
£27,824.98 pro-rata
Join Our Mission: Make a Difference as a Part Time Trusts Fundraising Officer at Blesma!
Posted 1 day ago Apply Now
NFP People, Remote
Circa £23,088 pa (inner £3,160 pa / outer £1,820 pa) London weighting
Posted 5 days ago
Hammersmith, Fulham, Ealing and Hounslow Mind, Hounslow (On-site)
£27,739 pro-rota
Posted 5 days ago Apply Now
Crohn's & Colitis UK, Hatfield (Hybrid)
£45,000 - £48,000 per year
We are searching for a dedicated individual to deliver our research strategy, including directly funding research into Crohn’s and Colitis.
Posted today Apply Now
IntoUniversity, Salford (On-site)
£35,000 per year
Posted 2 days ago
Closing in 2 days
Imago Dei, Maidstone, Kent (On-site)
£31,000 - £32,000 per year
Posted 3 weeks ago Apply Now
Page 18 of 55
Stoke-on-Trent (On-site)
£25,301 p.a.
Full-time
Permanent

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

Citizen’s Advice is a leading advocate for change, offering free, confidential and impartial advice to people across England and Wales. For 85 years,  Citizens Advice has been helping to shape a society that’s fairer for everyone by working on issues that affect the whole of society. Nationally, the Citizens Advice helped 2.66 million people during 2022-2023.

Here at Staffordshire North, we offer various services providing advice on debt, immigration, benefits, consumer and energy. Our Consumer Service alone helps on average 120,000 consumers each year across the country to tackle the problems they face, for example  energy supply, holidays and transport, buying or repairing a car, scams, problems with purchases for goods or services, post, insurance and many more.

As a Consumer Service advisor, you will be responsible for handling calls, webchat and webforms received through our national help desk. You will assist consumers by providing free advice and information on contracts for goods and services before, during, or after purchase, including legislation or industry regulations and practical guidance.

Purpose of the job:

Through your excellent communication skills and attention to detail, you will be able to provide accurate and detailed information to consumers and businesses across the country, whilst achieving your individual KPI’s and targets.

By joining us as a consumer service advisor you’ll launch your career into the 3rd sector, and we’ll provide you with in-depth induction training where you’ll quickly become an expert in providing advice to help consumers with the problems they face. Upon completion of probation, you will be able to develop your skills opening up opportunities for progression within the team when available.

Flexibility is a key characteristic of all our posts and the post-holder may be asked to carry out other tasks consistent with the grade from time to time.

Application resources
Posted by
Citizens Advice Staffordshire North and Stoke-on-Trent View profile Organisation type Registered Charity
Posted on: 08 May 2025
Closing date: 07 June 2025 at 00:00
Tags: Advice / Information, Social Care / Development, Delivery, Engagement / Outreach