Charity support volunteer roles

Role Title  

Chair of the Board of Trustees

Board/Committee

Board of Trustees 

Remuneration  

Travel and subsistence will be paid for attendance at meetings in accordance with the ARFID Awareness expenses policy where required. Board members are not remunerated for their Board/trustee work.

Responsible to 

Board of Trustees

Regular liaison with 

· Board of Trustees

· Executive Directors

Duration of appointment 

Three-year term (with a possible extension of a further three years)

Overview

Established in 2019 and supporting a community of over 30,000 families ARFID Awareness UK is the only registered UK charity dedicated to raising awareness and further information about Avoidant/Restrictive Food Intake Disorder.  As a not-for-profit, we provide individuals, parents, carers and medical professionals with up-to-date relevant information, research and support.

We are equally committed to supporting medical professionals across varying specialities, by equipping them with the information they need to ensure that their patients receive an early diagnosis and have access to appropriate care.

Our charitable aims are to:

1) Raising awareness about the condition within the medical and associated professions and the general public in such ways as the trustees shall determine;

2) Providing advice and information in such ways as the trustees shall determine to enable and empower parents and carers to advocate for the children in their care;

3) Facilitating research into the condition, the useful results of which will be published for the public benefit;

4) Potentially providing grants of financial assistance to enable economically disadvantaged families to obtain necessary treatment and medication unavailable via the NHS.

5) Advancing the education of the public in the subject of ARFID.

With regards to our structure, we are a Charitable Incorporated Organisation (CIO). As a CIO, our Charity Trustees are protected with limited liability, and whilst they are responsible for helping to manage the organisation, they do not hold dual roles of Company Director as they might with other charity structures.

Our mission is to remove the uncertainty, ambiguity and frustrations experienced by parents, carers and individuals over obtaining a diagnosis and treatment by providing general advice that may improve their journey.

Time Commitment

Trustees meet twice a year virtually. Meetings last approximately 2 hours.

The Remuneration Committee meets once per year virtually. Meetings last approximately 1 hour.

In addition, Trustees are expected to allow time for reading of papers and preparation for meetings, attending events training and induction.  As a small charity there may also be a requirement for additional input of approximately 1-2 hours per month specific to your professional background and expertise as we continue through a period of growth.

Purpose of the role: 

Board of Trustees

The Board of trustees (‘the Board’) is the body with the legal duty to protect the mission and vision of ARFID Awareness UK and to ensure that it is run in accordance with legal requirements.

The role of the Board is to provide good governance and leadership by: 

· Shaping ARFID Awareness UK’s organisational strategy 

· Approving organisational statutory policy

· Ensuring the organisation’s financial stability and sustainability 

· Appointing the Executive Director/s (overseen by the Chair of the Board on behalf of the Board) 

· Providing support and constructive challenge to the Executive Director/s and their staff

· Setting and monitoring procedures for assessing and managing risk 

· Taking advice from Board members and external specialist advisors 

· Monitoring strategy performance 

· Representing ARFID Awareness UK externally where necessary

As a charity CIO, Board members are charity trustees only. They do not represent any group or organisation in this role and they must act in good faith and in the best interests of ARFID Awareness UK.

Chair duties:

· Chair and facilitate board meetings

· Provide inclusive leadership to the organisation and the Board by ensuring that everyone remains focused on the delivery of ARFID Awareness UK purpose and delivering strategic and charitable aims

· Ensure that the Board is effective in its task of setting and implementing the organisation’s direction and strategy

· Support each trustee to fulfil their duties and responsibilities for the effective governance of ARFID Awareness UK

· Support and constructively challenge the Executive Director/s to ensure that ARFID Awareness UK operates in line with statutory and legal requirements and is effective in its outputs

· Ensure financial probity and that all resources are focussed on achieving the aims and objectives of the organisation for the benefit of the membership and delivery of charitable objects

· Appoint the Executive Directors

· Appoint and support the ARFID Awareness UK Treasurer

· Act as an ambassador of ARFID Awareness UK

· Ensure the smooth running of Board meetings, fostering a collaborative and inclusive environment

· Ensure robust and compliant governance arrangements in adherence with charity and statutory regulation

· Lead Board development activities

Alongside the Executive Director:

· Planning the annual cycle of board meetings and other meetings where required

· Developing the board of trustees including induction, training, appraisal and succession planning

· Addressing conflict within the board and within the organisation,

Where staff are employed:

· Liaising with the Executive Director/s to oversee the organisation’s affairs and to provide support as appropriate

· Leading the process of supporting and appraising the performance of the Executive Director/s

Person Specification

Essential:

· Significant experience of charity governance and trusteeship, demonstrating understanding of best practice and regulatory compliance

· Proven experience of chairing boards, committees or senior leadership teams effectively

· Track record of supporting small to medium organisations through periods of growth, change and development

· Strong strategic thinking and planning skills with ability to provide vision and direction

· Excellent facilitation and interpersonal skills, able to build consensus and manage diverse perspectives

· Confident and effective communication skills including active listening and constructive challenge

· Ability to work effectively as a member of a diverse team whilst maintaining independence and accountability as Chair

· Understanding of the legal duties, responsibilities and liabilities of charity trusteeship and Chair role

Desirable:

· Senior leadership experience in the charity or non-profit sector

· Experience of supporting and appraising Executive Directors or senior leaders

· Knowledge of the healthcare sector and/or ARFID

· Understanding of charity finance, risk management and compliance frameworks

To apply please email your CV and covering letter to XXXXX by 17 November 2025.  Interviews are likely to take place the first week of December.

Reports to: Director of HR

About the Organisation

We are a growing not-for-profit organisation dedicated to supporting our community of individuals living with ADHD in Southampton, through mental health support, advocacy, education. As we expand our activities and volunteer team, we are seeking a committed HR Assistant to help us build fair, supportive and well-organised people practices.

About the Role

The HR Assistant will support the HR function across the volunteer and (where applicable) staff team. This is an excellent opportunity for someone who is interested in gaining hands-on experience in charity HR, or for an experienced administrator who wishes to use their skills for a social purpose. You will work closely with the HR Lead/Director and other members of the management team.

Key Responsibilities

Duties may include:

• Supporting the recruitment process for volunteers and staff (placing adverts, helping shortlist applications, arranging interviews).

• Assisting with induction and onboarding processes, ensuring new volunteers/staff receive the correct documentation and information.

• Maintaining accurate and confidential HR records, contact lists and volunteer databases in line with data protection requirements.

• Preparing standard HR documents, such as role descriptions, welcome packs, references and basic volunteer agreements.

• Helping to monitor training, supervision and appraisal schedules, and sending reminders where needed.

• Responding to basic HR-related enquiries from volunteers and staff, escalating more complex matters appropriately.

• Assisting with the development and implementation of HR policies and procedures (equality, safeguarding, wellbeing, grievance, etc.).

• Supporting wellbeing and engagement initiatives, such as check-ins, surveys and recognition activities.

• Contributing to improving our HR systems and processes as the organisation grows.

Person Specification

Essential:

• Strong administrative and organisational skills, with good attention to detail.

• Confident using IT (e.g. Microsoft 365 / Google Workspace, spreadsheets, email, shared drives).

• Ability to handle sensitive information discreetly and maintain confidentiality.

• Good written and verbal communication skills.

• Reliable, proactive and able to manage your time effectively.

• Commitment to equality, diversity and inclusion.

• Alignment with the values and aims of the organisation.

Desirable:

• Previous experience in HR, administration, recruitment or office support (paid or voluntary).

• Knowledge of basic HR processes (recruitment, onboarding, record-keeping, safeguarding, data protection).

• Studying towards, or interested in, a CIPD or similar HR qualification.

• Experience working or volunteering in a charity or community setting.

What You Will Gain

• Practical experience in HR within a not-for-profit organisation.

• The opportunity to develop your skills in recruitment, people management processes and charity governance.

• Support, supervision and opportunities for training relevant to the role.

• The chance to make a tangible difference to the experience of our volunteers, staff and beneficiaries.

How to Apply

Please submit your CV and a short covering statement explaining why you are interested in the HR Assistant (Voluntary) role and how you meet the person specification.

You are warmly encouraged to apply even if you do not meet every single criterion – we value potential, lived experience and commitment to our mission.

Cats Protection is the UK’s leading feline welfare charity and our vision is a world where every cat is treated with kindness and an understanding of its needs. Cats are at the centre of everything we do and our objectives are: homing, neutering and educating people about cats and their care. We help thousands of cats across the UK each year thanks to our network of dedicated volunteers, staff and supporters.

A bit about this role

As a charity we are able to help thousands of cats each year thanks to the generous donations we receive from members of the public. Our fundraising team leaders have the exciting and varied role of inspiring our fundraising volunteers to plan and deliver local fundraising events. Using their passion and imagination, they oversee a small team of fundraising volunteers who come together to raise the vital funds needed to cover costs such as veterinary bills and food. Our fundraising team leaders support their team of volunteers in all aspects of their roles, making sure our volunteers are happy, confident and supported.

What can you expect to be doing?

• Supporting and encouraging a team of fundraising volunteers in the Horsham and district area
• Planning fundraising events and activities with your team
• Allocating tasks before and during fundraising events
• Keeping financial records from fundraising events
• Encouraging and promoting a professional image of Cats Protection 
• Following policies and guidelines and ensuring licences and permits are obtained for events

A bit more information about this role and the team

• This is a flexible role. The amount of time you offer can work to your availability and convenience.
• There may be opportunities for your activities to be fully remote and/or admin based if you'd prefer.
• You will need your own transport if you wish to attend events, ideally a car or van since items, stock and equipment will usually be needed.
• We ask that you complete training to support you in your role. This can be completed online if you have access to the internet and the necessary device (computer/laptop/tablet etc). Support can be offered or paper versions of much of the training if needed.

What are the benefits to you and the cats?

You will develop new skills, expand your knowledge and make a significant contribution to improving the lives of cats and kittens by helping raise funds and awareness through organising local events. You will also meet new people, make new friends and be part of a dedicated team of volunteers.

We’re looking for someone with

• Great people skills and the ability to bring out the best in others
• Excellent organisational skills
• The ability to prioritise and delegate
• An appreciation of the importance of handling money and charity resources responsibly
• Fine-tuned communication skills and a passion for engaging with people within your local community
• Basic IT skills to use Cats Protection systems - training and support can be provided
• Committee volunteers need to be aged 18+

Time expectation

Our fundraising team leaders usually spend three to four hours per week in this role, which is flexible and can be shared by more than one volunteer if needed.

Support, guidance and keeping you safe

At Cats Protection we believe our volunteers should be happy and confident in their roles. We provide support and guidance from our National Cat Centre and through our regional and local volunteer groups and teams. We offer engaging online and face-to-face training, expenses and have policies and processes to help volunteers get the most out of their time with us.

The wellbeing of our people is important and at Cats Protection we are committed to safeguarding children, adults at risk and all those that we come into contact with as part of our activities.

Support the work of St John Ambulance in your community by volunteering as a Community Volunteer, an exciting new role which is designed to revamp how volunteering looks in the modern world; flexible, innovative and is open for all.

We need people who have a passion for helping others, care about their communities and want to make a difference, supporting them to become safe and more resilient. Community Volunteers can choose from a wide selection of activities – including fundraising, talks and demonstrations, supporting at events, volunteer welfare, social media and administration support.

Through supporting the growth of community partnerships, you will bring people along to our cause, growing our membership and fundraising base and spreading the message that First Aid Saves Lives.

Give as much (or little) time as you can afford. With this new role, you simply volunteer when it works for you. That means you can give as much time as you like or as little as 24 hours across a whole year, whenever it suits you. It’s perfect for busy lives, changing schedules, or for anyone seeking a low-commitment involvement. 

The Community Volunteer provides an easy way to stay connected and contribute meaningfully to your local community. Here are some examples of what you could do: 

• Community fundraising
• Talks and demonstrations
• Support at events
• Volunteer welfare
• Community Roadshows
• Supporting national campaigns
• Counting and banking money
• Booking events
• Supporting Networks  
• Administration support
• Writing thank you and community letters
• Media and social media
• Community news and Network newsletters 

Through volunteering as a Community Volunteer, you’ll get a huge sense of satisfaction and pride delivering an essential service. It’s great for you, great for your community and great for our nation, and it requires only a small commitment of your time.

Support the work of St John Ambulance in your community by volunteering as a Community Volunteer, an exciting new role which is designed to revamp how volunteering looks in the modern world; flexible, innovative and is open for all. We need people who have a passion for helping others, care about their communities and want to make a difference, supporting them to become safe and more resilient. Community Volunteers can choose from a wide selection of activities – including fundraising, talks and demonstrations, supporting at events, volunteer welfare, social media and administration support. Through supporting the growth of community partnerships, you will bring people along to our cause, growing our membership and fundraising base and spreading the message that First Aid Saves Lives. Give as much (or little) time as you can afford. With this new role, you simply volunteer when it works for you. That means you can give as much time as you like or as little as 24 hours across a whole year, whenever it suits you. It’s perfect for busy lives, changing schedules, or for anyone seeking a low-commitment involvement. The Community Volunteer provides an easy way to stay connected and contribute meaningfully to your local community. Here are some examples of what you could do: Community fundraising Talks and demonstrations Support at events Volunteer welfare Community Roadshows Supporting national campaigns Counting and banking money Booking events Supporting Networks Administration support Writing thank you and community letters Media and social media Community news and Network newsletters Adult Volunteers meet on a alternate Monday evenings in Liskeard and Bodmin, Tuesday evenings in St Austell

Once we have completed your selection and screening for this role, we will provide you with an induction, as well as invite you to any necessary training sessions. We will also provide you with a supportive environment while you are volunteering with us. Information about our volunteer roles are included in the role descriptions. What you can expect from SJA, and what we expect from those who volunteer with us, is included in the volunteer charter.

We will be running a number of information events locally and these are:

• XXXXXXX details of times, venue, etc. We are looking to run a volunteering selection session on:
• XXXXXXX details of times, venue, etc.

If you are successful you will need to undertake induction & training for role at these dates: Welcome Event (Induction) - XXXXXXX details of times, venue, etc. Training for role - XXXXXXX details of course including dates, time & venue.

Closing date for these opportunities is: 31/12/2025

To apply for this opportunity please follow the link below:

Volunteer with us at Bournville Quaker Meeting Housefor our Celebrate Your Star on Saturday 06th December

Celebrate your star is an Christmas In Memory event, the day will consist of choir performances, speeches and opportunity to remember lost loved ones and to celebrate Christmas with their memory at the heart of the event. 

At Acorns we provide care and support for life limited or life threatened children and their families. We are a charity, and our fundraising is vital to enable us to continue providing care and support to the children: it costs around £11 million a year to run our care services.

 What's involved?

Volunteer opportunites include:

• Hall set up and pack down
• Registration
• Selling refreshments
• Collecting donations
• Selling Christmas cards

How much time will it take?

1pm to 6pm either for the whole event or a few hours 

Light refreshments will be available and free parking spaces in car park or surrounding area. 

Am I right for the role?

We’re looking for volunteers who are

• Approachable and happy to raise awareness about Acorns
• Versatile and willing to adapt and help out

Why volunteer at Acorns?

• To help a local charity and make a different in your community
• Connect with likeminded people and make new friends
• Learn new skills to boost your CV
• Opportunities to progress to other roles

This role will be supporting someone who is independent, chatty and active, and would like to be befriended by someone who is positive, patient and honest. She enjoys being sociable and exploring what activities and fun things Biggleswade and surrounding areas can offer – Air shows, Christmas markets, trips to the pub and Sunday Church service. She would love to have a visitor to join her getting out and about or going for a cup of tea. Access to a car would be a great addition but is not essential for this role.

We offer a lifelong befriending service for adults with learning disabilities. Matching the skills and interests of passionate visitors with the specific hobbies and interests of the people we visit. Visitors visit six times a year to create a 1-2-1 connection, offer companionship, encourage people to do the things they enjoy and check-in on their wellbeing. In many cases, the visitor is the only person in someone’s life who isn’t paid to be there for them.

This is an Out and about visit role which means your visits are likely to be longer, very active and the person you visit will often take an active part in planning your outings and activities in the community. Your volunteer manager will be happy to help you with ideas and suggestions for things you can do. Visits will vary in length but tends to be around a couple of hours, sometimes shorter or longer, depending on what you plan to do. These visits would take place on a Wednesday, Thursday or Friday, or on a Sunday afternoon.

In this role you will spend quality time with the person you visit and could do a range of different activities like:

• Sitting and having a chat
• Checking in on their well- being
• Going out to a local café/pub for a meal/drink
• Take part on community activities like visiting a place of interest, go shopping etc.
• Enjoying a walk
• A craft activity at home

As a Mencap volunteer visitor you will be:

• Friendly and approachable
• Accepting of others who might be different to yourself
• Reliable and patient
• Passionate about supporting people with a with a learning disability.

As a Mencap visitor you will:

• Have the opportunity to help make a difference to the life of the person you visit
• Receive a personalised volunteer induction and training
• Have agreed out of pocket expenses reimbursed
• Meet new people
• Get on-going support, and feel appreciated and valued

About Mencap Mencap is the leading learning disability charity in England, Wales and Northern Ireland. We work with people with a learning disability and their families to challenge prejudice and change laws, and we directly support thousands of people to live their lives as they choose. We have an ambitious vision for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives.

Volunteering with us is YOUR opportunity to help us achieve this, whilst having the chance to develop your skills, meet new people and join a passionate and dedicated team.

Contempor.ary Music for All (CoMA) is a bold participatory new music charity, where music-makers of all backgrounds, ages and abilities build a culture of musical participation together. From ensembles to summer schools, festivals, sector conferences, and our extensive music score catalogue, CoMA’s activity is a catalyst for cultivating joyful musical participation, supporting diverse living composers in creating bold and innovative new work and championing diversity in the new music sector.

CoMA is seeking to appoint an experienced trustee to play a key role in the strategic planning, development and responsibility of the organisation. We are looking for a candidate who is passionate about ensuring the longevity of the charity, celebrating our bold approach in delivering creative and accessible new music experiences. We’re looking for trustees who are interested in ensuring the staff, particularly the CEO, are supported and positively challenged. This role is an exciting opportunity to make an impact on the vibrant UK-wide arts community, and to contribute significantly to the new music landscape of the UK.

Click here to view our current trustees.

After assessing the areas of expertise currently represented on our board, we’re particularly interested in applicants with the following experience:

• Environmental Policy and and Implementation
• Financial Management
• Philanthropic Development

CoMA operates under a collaborative leadership model, encouraging staff and trustees to suggest ideas, take initiative, and carry out new projects & strategies. Candidates are not required to have previous experience in a trustee position. CoMA is able to offer all trustees training opportunities in governance and arts leadership.

The VP's role is to aid the president with all of their responsibilities in overseeing the chapter. VP might help run the chapter and become responsible for some activities. Helping to coordinate their committee to ensure that all of the needs of the charity are met and the law, constitution and handbook are not broken.

This role is important in order to have a smooth running chapter, so that the magic of our visits are at their full potential! We are searching for a enthusiastic and hard working volunteer to support the President in Newcastle!

Do you want to make a real difference?

At Oxfam, we're not just selling pre-loved items and unique finds – we're working together to build a radically better world. With your help, we will turn pre-loved treasures into resources that empower communities worldwide.

Here's why Oxfam is the perfect opportunity for you:

Be a Second-hand Superhero: In our high street shops, Ecommerce Hubs and Online Shop, people like you help create exciting and inspiring collections – retail therapy with a purpose!

Increase Your Skills: If you have a particular interest, you can build on it to gain valuable retail experience to add to your CV, such as merchandising, customer service, and teamwork.

Find Your Community: Meet like-minded people who share your passion for a fairer world.

Flexibility: We know life gets busy. That's why we offer flexible volunteering options. A few hours a week is all it takes to make a big difference.

Oxfam isn't just another charity shop. We're a movement of passionate individuals working to create a fairer world, and we’d love you to be a part of it!

What happens next?

After you apply, the manager will ask you to come in for an initial chat. This is not an interview, just a chance to get an idea of what you'd like to do help out. From there, you can meet the rest of the volunteer team and get involved with whatever area of the shop takes your interest!

Jumble Sales Organiser Volunteer

Would you like to raise funds, have fun and join a super team of volunteers who together make our Jumble Sales in Thatcham a great success?  As Jumble Sales Organiser you would be helping to make everything run smoothly for the team.

Time Expectations:  1 Saturday every other month (plus preparations)

This could be a shared role and tasks may include:

· Booking the hall for future Jumbles

· Contacting the Jumble team before events to check availability

· Set up stalls, running a stall and packing away at the end

· Collecting any items/resources needed from the centre the day before

Without volunteers, Cats Protection Berkshire Cat Centre simply wouldn't exist. Our amazing, friendly volunteers are a diverse group with a shared love of cats who fit volunteering around their home lives and personal commitments.

We're often looking to welcome new volunteers to join our brilliant team. As well as meeting great people and making an incredible difference to the cats of Berkshire.

Please note:  Although we do welcome everyone, unfortunately our centre is not set up to accommodate young volunteers under the age of 18, including those on the Duke of Edinburgh programme.

Full training and support will be given for all roles.  We look forward to hearing from you!

Volunteer with us at The National Running Show on Saturday 31st January 2026 & Sunday 1st February 2026 

At Acorns we provide care and support for life limited or life threatened children and their families. We are a charity, and our fundraising is vital to enable us to continue providing care and support to the children: it costs around £13 million a year to run our care services.

What's involved?

The purpose of the event is to raise awareness for  Acorns and gather contact information or sign-ups from individuals interested in our fundraising events; volunteers will assist at the stand as representatives of Acorns, help manage on-the-day activities such as games and competitions, collect donations, and may also take part as Alex the Acorn mascot or chaperone. While food and parking are not provided, water will be available, and volunteers will have free access to the Running Show before or after their allocated shift (RRP £15/day).

How much time will it take? 

8:30am – 5pm

We would like to split each day into two shifts, with 2 volunteers on each shift.

Shift 1: 8.30am – 12:30pm

Shift 2: 12.30pm – 5pm

 Alex & Chaperone’s hours will be 9am – 4pm

Why volunteer at Acorns?

• To help a local charity and make a different in your community
• Connect with likeminded people and make new friends
• Learn new skills to boost your CV
• Opportunities to progress to other roles

Please specify which day you'll like to volunteer on your application form.

The Farm Animal Sanctuary was established nearly 40 years ago. We have, since then, rescued animals from neglect, abuse, or offered a forever home to those who need it. The animals are cared for 24 hours a day, 7 days a week, 365 days a year. The animals who live with us are more than just residents—they’re part of our family. They are cared for by a truly dedicated team of staff and volunteers. We are entering a new and exciting phase for the charity, where we are wanting to expand our reach, increase our visibility, and raise much needed funds for the charity to ensure the lives of our animals are supported for many many years to come. From Tiny the goat, Neville the sheep, Twiglet the pig, and Judy the chicken, they are all at the heart of what we do.  Trustees play a vital role in supporting our residents, its rewards are vast, and you'll be making a real difference.
 

Meetings take place 1x per month and are expected to last no more than 2 hrs. 
 

We have a long established board of trustees that are moving on and we have these new and exciting roles to fill. We would welcome CV's from anyone who feels they have skill and experience to share but we are looking for expertise and experience in the following areas:

- Finance

- Business

- Public Relations 

We are recruiting at this time an experienced:

- Chair 

- Co Chair

- Treasurer 

- Secretary

The Sanctuary is based in Middleton Littleton in Evesham, Worcestershire and people are more than welcome to arrange a time to visit via Natalie Pulfer (Trustee)

Our Shop Volunteers raise money for the people we support with a Learning Disability. Do you have a few hours a week to spare and share your time with us?

Our retail roles are varied and fun. You could be sorting donations from the public, dressing our window or serving customers on the till. There are many people from different walks of life and it's a great way to get practical experience and to meet new people.

This role will take place on a weekly basis for a few hours We will try our best to be flexible around the best time for you, but also need to consider the store opening times and volunteer rota. It could be a weekday or weekend, morning or afternoon, our stores are usually open 7 days a week. We’d appreciate any time that you can spare.

Whilst in the store, you will help with activities based on the needs of the Store Manager. 

Tasks you could get up to whilst volunteering could include:

• Serving customers on the till
• Taking stock donations from the public
• Tagging and steaming stock for the shop floor
• Dressing the window displays
• Asking people to join us as a volunteer

As a Retail Volunteer you will be:

• Friendly and Approachable
• Reliable, Kind and Patient
• A good communicator (including listener)
• Willing to volunteer within guidelines and to take direction where necessary
• Accepting of others who might be different to yourself

As a Mencap volunteer you will:

• Make new friends and raise important funds for people with a learning disability
• Get reasonable out-of-pocket expenses in line with our policy e.g. travel
• Receive full Training and support
• Volunteer alongside other people
• Have a chance to give back your local community

About Mencap Mencap is the leading learning disability charity in England, Wales and Northern Ireland. We work with people with a learning disability and their families to challenge prejudice and change laws, and we directly support thousands of people to live their lives as they choose.

We have an ambitious vision for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives.

Volunteering with us is YOUR opportunity to help us achieve this, whilst having the chance to develop your skills, meet new people and join a passionate and dedicated team.

If you have questions about volunteering with Mencap, please don’t hesitate to get in touch with us.

Adult Casework Volunteer - Role description 

Role: Adult Casework Volunteer 

Team: Casework 

Supervised by: Adult caseworker 

Location: Tooting office on a Thursday afternoon (2-5.30pm)

Time commitment: 3.5 hours a week, we ask that volunteers commit for a minimum of 6 months 

About CARAS :  

Community Action for Refugees and Asylum Seekers (CARAS) is a registered charity that has been supporting refugees and asylum-seekers since 2002 empowering them to integrate and engage in the local community.

Arriving as an asylum seeker/refugee can be a disempowering experience. Difficulties with language, accessing services and overcoming prejudice are ever-present. As an organisation we are committed to work alongside refugees to overcome those challenges, and to help them build their lives. 

We offer group support and targeted support work. We offer a range of activities including: ESOL classes; social and recreational activities such as youth club, drama, trips and family activities; educational support for young people; and casework and advocacy support.

Our values are at the centre of all our work

• Kindness: CARAS will nurture all who are part of our community, helping everyone to develop their skills, talents, and interests

• Justice: CARAS will strive for social justice following a rights-based approach in all our work and challenging instances when rights are not upheld in wider society

• Empowerment: CARAS works alongside people, recognising and respecting their skills and strengths and striving together for better outcomes

• ‘With’ not ‘for’: CARAS will put the voices, opinions, experiences and needs of its beneficiaries at the heart of all that we do 

About CARAS casework:

CARAS works with adults and young people of a refugee and asylum seeker background to find solutions to their problems. There are two separate sub-teams within the Casework team; young people and adults. We support adults to navigate the asylum system, understand their options, access benefits, connect with services and realise their goals. We are a non-specialist casework and advocacy service, so we work in close partnership with other local organisations to whom we refer people with more complex issues.

Using the empowerment model, our casework service embodies CARAS’ values of ‘with not for’, always striving to ensure people are armed with the information and resources they need to make decisions and take action for themselves.

About the Role:

We are currently recruiting for 2 volunteers to join our Adult Casework team. 

The purpose of the Adult Casework volunteer role is to support adults with a refugee or asylum seeking background to understand their rights, access information and services, and ultimately, take control of their own lives. You will work with individuals to address problems they may face relating to, among other issues, asylum support, accessing healthcare and education, access to legal advice and finding activities and opportunities.

You will start from an understanding that individuals are always best placed to solve their own problems, and often need nothing more than to talk out a problem and find the solution themselves. When helpful, you will provide information to clarify and support to take action. 

The Adult Casework team hold a support session at our office in Tooting on Thursday afternoons from 2-5.30pm.  Volunteer caseworkers have 1:1 appointments, either in person or by phone, with CARAS members.  These can be related to a range of topics.  Currently our biggest areas of work are around housing for people seeking asylum, access to college, nursery/school places for children, referrals to mental health providers, searches and signposting to activities, finding solicitors and supporting people to apply for bus passes and ID cards.  Volunteers also support with administrative tasks such as updating our databases, collating resources and creating information guides. 

Adult Casework Volunteer Tasks and Responsibilities:  

• Working in an empowering way with individuals and promoting their independence through goal-setting.  

• Supporting people to develop their knowledge of rights and entitlements.   

• Assisting with filling out forms 

• Signposting and referring onto other services and organisations.  

• Gathering information from experts and disseminating information to people in an accessible manner.  

• Engaging in collaborative internet and phone research on services, organisations and grants.  

• Flagging safeguarding concerns and other issues where further support is required.  

• Keeping accurate casenotes 

• Supporting to maintain our signposting database 

• Researching and collating resources 

• Working collaboratively as a team and assisting to shape the Adult Casework project.  

• Adhering to CARAS Confidentiality policy, Health & Safety policy, Equal Opportunities policy and all other policies as relevant.  

Requirements:

Essential

• Experience of doing 1:1 advice work/casework.

• Excellent communication skills, especially with people with varying levels of English.   

• Confidence in using IT (Microsft office, outlook, zoom, Google search, online forms)  

• To be non-judgemental and able to engage with people from diverse backgrounds; 

• A commitment to confidentiality and data protection 

• Thorough with good attention to detail 

• Reliable 

• A high level of spoken and written English 

• Ability to gather information from people in a sensitive way  

• A calm, friendly, kind and patient approach 

• Enjoyment in speaking to new people 

• A commitment to working in an empowering way 

• Able to maintain boundaries 

• Able to work autonomously 

• Currently resident in the UK 

Desirable 

• Working knowledge or experience of relevant law and policy around asylum support, the asylum process, rights and entitlements for people seeking asylum 

• Experience of working with interpreters 

• Direct experience of the UK immigration system.  

• Past experience of working with people seeking asylum 

• Proficiency in one or more of the following languages: Albanian, Amharic, Arabic, Bengali, Dari, Farsi, Kurdish, Oromo, Pashto, Russian, Spanish, Somali, Tigrinya, Urdu or Vietnamese.  

We will prioritise applicants with lived experience of the asylum process 

Benefits to Volunteering:

• Learn about issues relating to refugees and people seeking asylum; 

• Work as part of a friendly, welcoming team; 

• Develop your skills and competencies; 

•  Be able to access relevant training, including safeguarding training. 

• Obtain a reference from us relating to your volunteering 

All volunteers must complete a basic DBS check for volunteers working with adults and attend training with us before starting.  You will also receive training and support relevant to your specific role. 

To Apply:

To apply for this opportunity, download and complete the CARAS volunteer application form, using this volunteer role description to inform your answers.

 Applicants will have an informal meeting with the Adult caseworker, and one with community members, to assess compatibility to the role. These meetings will be on a rolling basis so apply ASAP. 

Successful applicants will undergo training and induction with our team.