Children and young people counsellor jobs

Established in 1997, Jigsaw4u provide a range of services for children, young people, families and vulnerable adults experiencing complex social and emotional difficulties across South West London. Jigsaw4u has experienced considerable growth and development over the past several years. Jigsaw4u’s Board of Trustees and Chief Executive Officer (CEO) have recognised the need for dedicated staffing resource to hold the day-to-day responsibility for the service management function as part of our Senior Leadership Team (SLT).

As a member of our SLT, you will help to deliver and shape and the organisation’s vision and strategy. It will be your responsibility to ensure that Jigsaw4u’s services achieve their goals, meet their strategic objectives and achieve our growth targets while being delivered to Jigsaw4u’s exceptionally high standards.

Under the direction of the CEO, the postholder’s areas of responsibility will be to:

• Line Manage the Service Managers, ensuring that their teams are high performing, reporting and data collection is of a high standard and relationships with funders and other stakeholders are outstanding.
• Ensure that the structure of all Jigsaw4u services are optimised to allow for growth and support staff and volunteers (including trainee counsellors/therapists) to develop key skills.
• Maintain knowledge and awareness of best practice within the charitable sector (and other sectors where relevant), to inform and update Jigsaw4u so that we take advantage of the latest approaches to change, innovation and development which can have a positive impact on our beneficiaries lives.
• Work proactively and collaboratively to identify innovation and business improvement within the SLT to define and agree Target Operating Models and oversee implementation and ongoing review. Use insight, evaluation and analysis to continually inform and refine practice.
• Play a full part in the development of the SLT and deputise for the CEO as required. Work closely with the Service Management Team to develop and deliver an outstanding approach to people management, building a learning culture that delivers high quality, extensive support enabling people to achieve their best as a team.
• Represent Jigsaw4u at formal meetings with funders and other stakeholders and through submission of reports and data requests. Establish new, and strengthen existing, external relationships to promote Jigsaw4u’s profile, influence and reputation.
• Ensure compliance with relevant statutory and regulatory requirements, and adherence to relevant professional codes and standards of good practice.
• Support the CEO in funding and tender applications
• Support the CEO and fundraising team in generating income

As a member of the SLT you will be expected, with training and support, to take an active part in supporting the whole organisation. Experience and aptitude to provide calm leadership and a supportive problem-solving approach to practical problems and judgements involving risk is necessary.

You’ll have an active role providing LGBTQ+ affirmative support for LGBTQ+ children and young people. 
This is an exciting job opportunity to join a dynamic and committed team in a front-line role to support and deliver the activities and services of elop’s LGBTQ+ Children & Young People’s Service.This role offers great opportunity to work innovatively and responsively to support the genuine needs of LGBTQ+ young people.

 In this role you will have opportunity to design and deliver innovative youth group support programmes (12- 24 year olds) & other activities; provide LGBTQ+ affirmative support, guidance and mentoring on a one-to-one basis; work with our wider family work programme, support families with LGBTQ+ children and deliver work in schools to students & teaching staff.  You will have the responsibity to support volunteer mentors.

You will be responsible for the direct delivery of elop’s LGBTQ+ Young Peoples Service, including promotion, & administration, along with the induction, support & supervision of volunteers and interns.  You will work alongside the wider staff team to support elop’s work with LGBTQ+ young people and contribute to sustainable service development.

The delivery of group support and activities will take place in person, and you will be office based three days a week with some remote working on other days before returning to full time in person working.

Full Time: 37 hours per week

You must be available to work Tuesday evenings & once a month on a Sunday afternoon.  There will be occasional other evenings / weekend working required.

Interviews will take place Wednesday 17 September 2025 between 9.15am – 3.00 pm

Senior Administrator Officer

Location: Based at one of our Centre 33 Hubs (Ely, Cambridge, Huntingdon, Peterborough, Wisbech) with regular travel across all 5 hubs.

Salary: £28,000 to £31,000

Hours: 30/35 hours per week, working predominately within our core opening hours (10am to 6pm) with some evening/saturday working on a rota.

An exciting new opportunity has arisen for a Senior Administrator Officer to work within the Central Service Delivery team. Centre 33 is a well-respected charity based in five Hubs in Cambridgeshire and is well known for providing support to young people.

The purpose of this role is to support and lead a team of Service Delivery Administrators to ensure that every young person receives the service they deserve when contacting us. This includes smooth, friction-free processes, warm and useful communications and coordinated teamwork. Additionally, to ensure that the Service Delivery Leadership Team receives administration support via inbox/diary/rota management, effective systems, and general support to enable them to lead an effective and productive team of counsellors and project workers. 

This role will work to Centre 33's values of being young people led, collaborative, inclusive and striving for excellence. You will also be an exemplar of our relevant polices, compliance and standards to help build a team culture.

Applications must be received by 29th September 

JOB OPPORTUNITY

Sessional Farm Assistant

Based at Oasis Southampton City Farm, Green Lane, Southampton SO16 9FQ

Hours: Flexible

Contract: Sessional

Hourly Rate: £12.60 per hour

Oasis Southampton City Farm is a community focused registered charity working in Southampton. We provide a range of supportive, wellbeing boosting, and nature-based activities for our communities, which include young people and adult learners with disabilities.

We are looking for sessional farm assistants who will support the Farm Lead in delivering the vision for the farm by supporting the delivery of the farm’s variety of activities, including:

 · To deliver youth activities on the farm, supporting young people to help care for the animals

· To deliver birthday parties on weekends to groups of up to 30,

· To deliver animal experiences, giving families the opportunity to meet and greet our rescued and rehomed animals

· To support our adult day service with caring for our animals

· To support with the animal cleaning and feeding rota, alongside groups or individuals.

· To support with the running of our café, which runs on the weekends. Working alongside our youth volunteers to serve refreshments and food.

The successful applicant will need to demonstrate:

· Relevant qualifications and experience in animal management/public sector

· The flexibility to work across the week, including some weekends.

· Excellent verbal communication skills

· Proven ability to work alongside others in projects that work with the public.

· Punctuality, reliability, and honesty.

· Ability to always evidence the Oasis ethos and values.

This is a unique opportunity for a friendly, hardworking and driven individual, who is looking to make a difference in a growing and community focused field of work. In return we offer:

· Flexible working practices which encourage innovation and fresh ideas.

· A supportive network and friendly team in a motivating working environment.

For more information please visit Oasis Charity Jobs Website. If you are interested, please send your CV and Supporting Statement. In your supporting statement please address these questions:

1. Expand on your CV to explain how your skills and experience meets the Job Description.  Give specific examples.

2. What personal attributes does a person need to do well in this role? 

3. How do you see the Oasis ethos and 9 Habits being displayed in this role?

Applications will be looked at on a rolling basis with an invite to interview and a trial session.

We actively encourage applications from people of all ethnic backgrounds and minority and underrepresented groups. If you require any assistance to overcome potential barriers, please let us know. 

Applicants must be able to prove their right to work in the UK. Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos.  We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks.

Oasis supports Equal Opportunities.  Registered Charity No. 1163889

JOB OPPORTUNITY

Farm Assistant – Community Gardening

Based at Oasis Southampton City Farm, Green Lane, Southampton SO16 9FQ with some work at other community locations

Hours: Part-time (16 hours per week, 0.4FTE)

Contract: 3 Years Fixed Term

Salary: £10,511 per annum (£26,279 for 1 FTE)

Oasis Southampton City Farm is a community focused registered charity working in Southampton. We provide a range of supportive, wellbeing boosting, and nature-based activities for our communities, which include young people and adult learners with disabilities.

We are looking for a Community Gardening Assistant who will support the Farm Lead and community development lead for Southampton in delivering the vision for the farm, the oasis academies, and its wider community by supporting the growth of the farms garden project, as well as community gardens across the city. These tasks will include:

 · Delivering garden based educational and wellbeing boosting activities

· Working alongside our volunteers, young people, and adults with learning disabilities to care for the garden by planting, watering, and sowing.

· To work with Oasis Academies across the city, as well as partner organisations, to support the creation of community garden spaces to boost wellbeing across the city.

The successful applicant will need to demonstrate:

· Relevant qualifications or experience in horticulture

· The flexibility to work across the week,

· Excellent verbal communication skills

· Proven ability to work alongside others in projects that work with the public.

· Punctuality, reliability, and honesty.

· Ability to always evidence the Oasis ethos and values.

This is a unique opportunity for a hardworking and driven individual, who is looking to make a difference in a growing and community focused field of work. In return we offer:

· Flexible working practices which encourage innovation and fresh ideas.

· A supportive network and friendly team in a motivating working environment.

· A non-contributory defined benefit pension scheme with 7% employer contributions.

· 25 days annual leave (plus BH), rising to 30 days after 2 years of service (pro rata).

 If you are interested, please send your CV and Supporting Statement. In your supporting statement please address these questions:

1. Expand on your CV to explain how your skills and experience meets the Job Description.  Give specific examples.

2. What personal attributes does a person need to do well as a Community Gardening? 

3. How do you see the Oasis ethos and 9 Habits being displayed in this role?

Applications will close on Friday 22nd August 2025.  Interview dates: TBC in early September.

We actively encourage applications from people of all ethnic backgrounds and minority and underrepresented groups. If you require any assistance to overcome potential barriers, please let us know. 

Applicants must be able to prove their right to work in the UK. Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos.  We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks.

Oasis supports Equal Opportunities.  Registered Charity No. 1163889

JOB OPPORTUNITY

Farm Assistant – Day Service

Based at Oasis Southampton City Farm, Green Lane, Southampton SO16 9FQ

Hours: Part-time (16 hours per week)

Contract: Permanent 

Salary: £10,511 per annum (£26,279 for 1 FTE)

Oasis Southampton City Farm is a community focused registered charity working in Southampton. We provide a range of supportive, wellbeing boosting, and nature-based activities for our communities, which include young people and adult learners with disabilities.

We are looking for a farm assistant who will support the Farm Lead in delivering the vision for the farm by supporting the delivery of the farm’s day service, which includes adults with varying learning, physical, and mental disabilities (or different abilities). This role will include:

 · Delivering the day service activities every Monday and Thursday, which include supporting our day service to care for our rescued and rehomed animals, sports, woodland activities, gardening, arts and crafts, and public facing activities.

· Deliver life and employability skills boosting sessions alongside the public, such as pop-up cafes and fundraising stalls.

· To carry out animal cleaning rota responsibilities alongside the day service,

· To support the farm education lead in the day service achieving AQA awards through day-to-day activities.

· To support the education lead in giving tours/pre visits to new adults with learning disabilities,

The successful applicant will need to demonstrate:

· Relevant qualifications and experience in animal management/social care

· The flexibility to work Mondays and Thursdays, with the opportunity for more hours possible as the programme grows.  

· Excellent verbal communication skills

· Proven ability to work alongside others in projects that work with the public.

· Punctuality, reliability, and honesty.

· Ability to always evidence the Oasis ethos and values.

This is a unique opportunity for a friendly, sociable, hardworking and driven individual, who is looking to make a difference in a growing and community focused field of work. In return we offer:

· Flexible working practices which encourage innovation and fresh ideas.

· A supportive network and friendly team in a motivating working environment.

· A non-contributory defined benefit pension scheme with 7% employer contributions.

· 25 days annual leave (plus BH), rising to 30 days after 2 years of service (pro rata).

If you are interested, please send your CV and Supporting Statement. In your supporting statement please address these questions:

1. Expand on your CV to explain how your skills and experience meets the Job Description.  Give specific examples.

2. What personal attributes does a person need to do well to work alongside people with learning disabilities, in this environment?

3. How do you see the Oasis ethos and 9 Habits being displayed in this role?

Applications will close on 1st September 2025.  Interview dates: TBC early September.  We actively encourage applications from people of all ethnic backgrounds and minority and underrepresented groups. If you require any assistance to overcome potential barriers, please let us know. 

Applicants must be able to prove their right to work in the UK. Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos.  We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks.

Oasis supports Equal Opportunities.  Registered Charity No. 1163889

About Esteem

At Esteem, we create space for young adults to thrive. We offer social, wellbeing, volunteering, and mentoring opportunities to young adults aged between 14-26, from our base in Shoreham-By-Sea. We aim to involve young adults as partners in everything we do, this provides a platform for them to develop confidence, build life skills, and improve their wellbeing. They, in turn, make our organisation, and society, a better place.

Background to the Role

This is an exciting new opportunity to join a local youth charity at a key moment of growth. As Fundraising Partnerships Manager, you’ll play a vital role in building long-term, mutually beneficial relationships with corporate partners, high net worth individuals, funders, and key stakeholders. You’ll help shape and deliver strategic partnerships that bring in funding that support our mission, and young people across our community.

Working closely with the Head of Fundraising, you’ll lead on developing and stewarding partnerships, especially within the local business community, and explore new ways organisations can invest in young people’s futures through Esteem’s programmes and projects.

Job Description

We’re looking for a passionate and relationship driven Fundraising Partnerships Manager with previous experience working in the charity sector or income generation, to join our team at Esteem. This is a fantastic opportunity for someone who thrives on connecting with people, building meaningful partnerships, and creating long-lasting impact. In this role, you’ll play a key part in shaping how local businesses and organisations invest in young people’s futures through sponsorship, collaboration, and shared purpose. If you’re someone who believes in community, has a talent for partnership development, and wants to see young people thrive, we’d love to hear from you.

Key Responsibilities

• Develop and grow corporate and strategic partnerships that support Esteem’s financial sustainability and deepen our local impact.

• Identify opportunities for shared value between Esteem and potential partners, including sponsorships, employee engagement, skills-sharing, and diverse income revenue streams.

• Work closely with Head of Fundraising and internal teams (including Fundraising, Marketing, and Youth Participation) to create partnership offers and deliverables.

• Lead on high-quality relationship management, ensuring excellent stewardship and communications with all partners.

• Collaborate on developing impact reports and tailored communications that show the difference our partners help us make.

• Organise and support events that engage current and prospective partners.

• Contribute to income generation from trusts, foundations, and other funding opportunities as needed.

• Work alongside young adults to include their voice and presence in fundraising and partnership initiatives.

Person Specification

Experience

• Building and managing partnerships in a fundraising, business development or sales setting

• Developing and delivering stewardship strategies and communications

• Working collaboratively across teams and with external stakeholders

• Writing compelling proposals and presenting to potential funders or partners

• Using CRM or fundraising databases (e.g. Donorfy)

• Working with or within the charity sector (desirable)

Skills, Abilities and Knowledge

• Excellent relationship-building and communication skills (written and verbal)

• A confident, positive, creative, and proactive approach to partnership development

• Strong organisational skills and ability to manage multiple relationships and deadlines

• Clear understanding of corporate CSR, ESG, fundraising trends and opportunities

• Ability to collaborate with young adults and colleagues across departments

• Working knowledge of Google Drive and MS Office, in particular Excel

Personal Attributes

• Collaborative and people-focused, enjoys building relationships and working with others to achieve shared goals

• Proactive and self-motivated, takes initiative, spots opportunities, and sees projects through to completion

• Warm and engaging communicator, able to connect with people from all backgrounds with empathy and authenticity

• Adaptable and flexible. Thrives in a fast-paced environment and responds positively to change and new ideas

• Values-driven and shares Esteem’s commitment to young people, inclusion, and wellbeing

• Creative and solutions-oriented, brings fresh thinking to challenges and looks for new ways to grow support and impact

To apply

Please visit our jobs board to download our recruitment pack and application form. 

We will only shortlist applicants that have applied directly to our HR Department providing a completed application form.

Please let us know if you would prefer to submit your application in another way, such as a video presentation. 

Sadly, without a completed application form we will not be able to consider your application. 

Appointment to this role is subject to satisfactory vetting and barring checks.

What we offer

• Staff Well-being: Esteem runs quarterly Well-being weeks throughout the year where we pause, reflect on what’s working and what's not, and create space for connection and team building with staff and young adults

• Excellent Development and Growth Opportunities: Esteem’s employees are encouraged to consider opportunities to develop new skills or progress, including applying for new roles in the organisation, participating in external training courses, and getting involved in different projects happening within the organisation.

• A Diverse and Inclusive Workplace: Equality, diversity and inclusion are central to Esteem’s values and how we work. We are proud of our commitment to diversity and inclusion and support young people and staff from different backgrounds so they can be their best selves. Our networks include All Sorts (LGBTQIA+), Adur Refugees and Possibility People.

• Flexible Working and Other Benefits:  We are committed to maintaining your work/life balance. We offer 35 days (FTE) of annual leave inclusive of bank holidays. This entitlement will be pro-rata for this role. We operate flexi-working. Esteem office hours are 10am-6pm, Monday to Friday, though we take a flexible approach to work and working patterns; we also ask the same of our staff, requiring the ability to work effectively and respond appropriately in challenging circumstances. Esteem has a close-down period over Christmas and New Year. 

• Cash-back Health Plan: On appointment, you will become a member of Health Shield, a cash-back health plan giving you money back on everyday healthcare costs, such as dental, optical and physiotherapy. This is from day one of you joining Esteem. 

• Employee Assistance Programme: You will also have access from day one to our Employee Assistance Programme (EAP) Breeze, a 24/7 support line via phone or web portal giving you access to GPs, counsellors, physios, mental health support and money-saving perks. 

• Pension: If you are eligible, you will be auto-enrolled into our pension scheme currently in place for Esteem, in accordance with Esteem’s pension auto-enrolment obligations.  The pension scheme that is currently in place for Esteem employees is “NEST Pensions”.

• Local Staff Discounts: You will also receive staff discounts to local businesses as part of our well-being offer.

Esteem is committed to supporting you in your role, including regular supervision, reflective practice groups (role specific), quarterly staff wellbeing week, regular pay reviews, employee support plan, staff socials and regular training. 

Commencement of this role is subject to receiving satisfactory references and Disclosure and Barring Service (DBS) check, and confirmation of your right to work in the UK.

Esteem welcomes applications from all sections of the community. We value diversity and promote inclusion through our activities, as well as in our policies and working practices. Our culture and values reinforce this. We seek to create an inspiring and inclusive workplace where all feel valued and able to contribute to the organisation.

If you have the skills, knowledge and drive that we are looking for, and are passionate about making a real difference in young adults' lives, we would love to hear from you.

We are looking for an Independent Sexual Violence Advisor (ISVA) to join our friendly team of ISVAs at RASASC Guildford. This is a full time position - 5 days/week (35 hours), but we would consider 4 days/week (28 hours) for the right person. 

We are committed to equal opportunities, and we warmly encourage applications from all sections of the community particularly applicants from diverse groups.

RASASC is a registered charity which has been providing support to survivors of rape and sexual abuse of all genders (both recent and non-recent) and young people aged over 13, from across Surrey since 1992.

We provide an Independent Sexual Violence Advisor (ISVA) Service. ISVAs support survivors to help them overcome the abuse they have suffered and to rebuild their lives. This service also includes supporting the survivor to seek justice through the judicial system, should the survivor wish.

We also provide one-to-one counselling, group work, youth counselling, a support line, and a family support programme.

Volunteers are an important part of the work we do. Volunteers staff our support line  and many of our qualified counsellors work on a voluntary basis with survivors of rape and sexual abuse.

ISVA

ISVAs are survivor-focused advocates, who support survivors of recent and non-recent rape and sexual abuse to enable them to access the services they need in the aftermath of the abuse they have experienced. An ISVA provides individual support and this will vary from client to client.  

This role is based at the RASASC Guildford office and will work across Surrey. The ISVA must have a full driving licence and use of a car that can be used for work purposes.

You will be part of a dedicated, experienced, and friendly team. The ISVAs meet fortnightly for peer support and work collaboratively with each other to share knowledge. Each ISVA has a lead area of responsibility in addition to your caseload supporting a range of clients.

You will be provided with monthly clinical supervision and attend monthly one-to-one meetings with the ISVA team leader.

We welcome applications from all candidates but are particularly looking for those who can demonstrate the experience listed in the essential criteria of the person specification, and especially from those who can evidence the desirable skills and/or have an existing ISVA qualification.

Job Description

• To support survivors of rape and sexual abuse.
• It is the responsibility of the ISVA to impartially advise the client on all options open to them, such as the Criminal Justice System, SARC, sexual health clinic and other local services.
• The ISVAs are expected to balance a caseload that includes survivors progressing through the criminal justice process as well as survivors that have decided not to report, or who are no longer in the criminal justice process.
• The ISVA will be based at Guildford RASASC but will be expected to travel throughout Surrey.
• The ISVA is expected to carry out other duties from time to time which are broadly consistent with those in this document, as the job description cannot cover every issue which may arise within the post. 

Key Tasks

· The ISVA will provide a survivor-focused, independent service, distinct from the role of a crisis worker or counsellor.

· Undertake risk assessment and support needs analysis with survivor and develop a support plan for the survivor.

· To provide advice and support across a wide range of issues, such as housing, health and education, that will help to support the survivor and ensure their ongoing safety in the aftermath of the abuse.

· Manage caseload and maintain necessary case files and records including monitoring information as required under funding conditions and by RASASC.

· To provide expert advice and support in relation to issues and the impact of rape and sexual abuse on this client group to other members of the ISVA team as well as the wider RASASC team. 

· The ISVA will be required to undertake accredited training specifically designed to support them in delivering this service. This training is currently delivered virtually but subject to change, possibly face to face in Rugby or Manchester over six modules. Each module is taught over two consecutive days to minimise the amount of time ISVAs are away.

· Fulfil relevant monitoring processes as requested by the ISVA Team Leader or the Fundraising Manager.

· to attend monthly one to one supervision with team leader and monthly clinical supervision 

Personal Specification

Experience:

Essential

• Excellent interpersonal skills and communication skills
• Excellent organisational skills and a proven ability to prioritise workload, including time management skills
• Experience of working with vulnerable people
• Knowledge and understanding of child and vulnerable adult protection procedures and information sharing protocols
• Handling confidential information
• Ability to work on your own and as part of a small team in a busy and challenging environment
• Full driving licence and car that can be utilised for work purposes.

Desirable

• Case Management skills – ability to accurately maintain records
• Crisis management skills – including risk management
• Knowledge and commitment to multi-agency partnership working.
• Experience of delivering presentation/training.
• Experience of working with survivors of rape and sexual abuse and an understanding of the variety of issues affecting survivors

In return, we can offer you 25 days annual leave (pro rata for part time hours, eight public holidays (pro rata for part time hours) contributory pension scheme and reimbursement of travel expenses at 45p per mile.

Application

We are committed to equal opportunities, and we warmly encourage applications from all sections of the community particularly applicants from diverse groups.

1st Interviews will be held on Tuesday 30th September, and should you be short listed you will be invited to interview on Tuesday 7th October at our offices in Guildford.   

If you are interested in joining our team or if you have any questions about the role, please do give us a call as we would love to hear from you, or please complete the application form.

This recruitment will close by Friday 12th September at 12 NOON 

How to Apply: Please download the application form from RASASC Guildford's website.

Role summary

The Minster Centre is a small, friendly organisation and the Reception Manager needs to be an adaptable and flexible person who enjoys teamwork within a continuously evolving environment. The Reception Manager role is varied, and you will be expected work with initiative and autonomy to respond to the needs of the Centre.

Terms and conditions

Salary: £21,064.54 pro rata (£29,489.77 FTE)  

Hours: 25 hours per week as follows Monday 9am – 5pm, Tuesday 9am – 4.30pm, Wednesday 8am – 1pm, and Friday 9am – 5.30pm. Some flexibility in hours may be possible.

Location: The Minster Centre, Queens Park, NW6 6RD

Contract: Part time, permanent

Benefits: Pension scheme, flexible working options, generous enhanced paternity and maternity and adoption policies, closure between Christmas and New Year with additional paid holiday, enhanced sick pay entitlements increasing with length of service

Annual leave: 33 days (including bank holidays) 

Responsible for: Receptionists

Reports to: Facilities and Membership Manager

How to apply

Please apply by sending your CV and the additional forms available on our website. Candidates must send a cover letter addressing how you meet the person specification. Your application must be sent by 12pm on Monday 1st September 2025 by email to Afua Pierre, HR & Governance Manager.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. If you’re interested, please submit your application as early as possible. For further information please contact Leon John, Facilities & Membership Manager.

We particularly welcome applications from people from underrepresented groups in the field of psychotherapy and counselling and in our organisation, including people from global majority communities, the LGBTQ+ community, care leavers, disabled people and people from other minorities.

To fulfil the role, you must be resident in the UK and have the right to work. You will be required to provide proof of your eligibility to work in the UK.

If you are a practising therapist, please review whether you currently have any Minster Centre students as clients and in which year and let us know if this is the case so that we can manage any potential dual relationships.

Background

The Minster Centre is a registered charity based in Queens Park, London NW6 that trains psychotherapists and counsellors and provides an accessible therapy service. As an accredited higher education organisation, we provide in-person and online courses throughout the week and weekend. The Minster Centre provides a psychotherapy and counselling service to the local community and has a number of rooms that are hired out for therapy, training, and events.

The Reception Manager is a critical and central role at The Minster Centre, providing a welcoming service to students, room hirers, therapy clients and staff members that is efficient and aligned with The Minster Centre’s Ethos. As part of this role, you will provide first-line support to tutors and students as well as undertake administrative duties crucial to the running of the Centre. You will also provide support to other staff members where appropriate.

Job summary

The ideal candidate will have previous administration and front of house experience to help ensure that all building users (students, room hirers and clients) are welcomed, that the building is available and set up for training and therapy services, and that the building is closed and secured at the end of the day. Furthermore, they would be organised, have excellent IT skills and knowledge and, ideally, practice of using Zoom. They will have the ability to work calmly and efficiently under pressure. In addition, they will be able to work autonomously on various tasks and work well in a team. This is a great opportunity for someone with relevant transferable skills to develop those skills further.

Duties and responsibilities

Oversee and manage the Reception Team

• Ensure Reception is always covered by organising a reception rota that covers absence, holidays, etc.

General management of Reception

• Receive and welcome visitors.
• Co-ordinate access to the building, opening and closing of the building.
• Respond appropriately to emergencies.
• Order stationary and other supplies as requested.
• Manage petty cash.
• Keep the reception area tidy.
• Ensure there are adequate supplies of daily refreshments and organise catering for specific events.

Event and training support

• Set up for events and assist with special or evening events when requested.
• Organise and keep track of First Aid and Fire Marshal trainings.

Administration

• Manage the room booking system, including the processing of invoice figures in communication with Finance Assistant/Credit Controller.
• Deal with room booking enquiries and bookings for events.
• Answer, screen, and forward incoming telephone calls, and provide basic information when needed.
• Undertake data entry tasks, or similar, in quiet periods.
• Deal with customer queries or complaints politely and positively.

Facilities

• Work with the Facilities and Membership Manager to source and organise suppliers to meet the various facility needs of the building.
• Ensure that the building has adequate cleaning by working with the Facilities and Membership Manager in communication with Total Clean.
• Conduct daily spot checks of the building and report any significant problems to Facilities and Membership Manager.
• Undertake small repairs of damaged equipment or fixings.

IT support

• Field/triage general IT Support emails with the IT Team.
• Diagnose and resolve equipment issues on site.
• Support tutors and office staff with basic Office apps, Moodle, Zoom queries (support and training can be provided).
• Provide IT support for tutors facilitating Zoom teaching sessions including troubleshooting.
• Manage tutor Zoom accounts.
• Schedule Zoom sessions.

Student support and progression 

• Ensure that students are enrolled on courses and set up on systems accurately.
• Manage the re-enrolment process between academic years. 
• Oversee the recording of student progression. 
• Liaise with and support the Operations Team in organising the annual Graduation event and ensuring all eligible students receive timely information. 

This is not an exhaustive list of duties and responsibilities. The post holder may be required to undertake other duties which fall within the ambit of the role, in discussion with their line manager or the Interim Management Team.

The post holder is expected to comply with all relevant policies, procedures and guidelines of The Minster Centre, including those on Equal Opportunities, Health and Safety and the Data Protection Act.

This role presents opportunity to work innovatively & responsively, creating new, unique, & informative LGBT+ affirmative resources, crisis support, prevention & wellbeing initiatives; along with having a developmental role in upskilling & supervising sessional staff, trainees, interns & volunteers. 

This is an exciting job opportunity to join a dynamic & committed team, in a key frontline role working directly within our Heads-Out mental health service, which provides individualised mental health plans, crisis safety plans, mental wellbeing workshops, varied mental health support groups including for those seeking asylum, a trans & non-binary group; LGBTQ+ mental health social connections & activities group, and drop-in support.

Opportunities will include delivery of specialised interventions, taking direct referrals and helping to support & stabilise those at heightened risk and/ or living through mental health crisis, plus psychoeducation workshops and group programmes will further enable you to engage, empower & support participants to build confidence, develop skills, strategies & achieve goals to improve, maintain & best manage mental health, increase mental wellbeing, and reduce and/ or prevent future crisis.

elop is a  London based thriving community-led LGBT+ mental health & wellbeing charity offering a range of support, advice, information, counselling, and group support services to lesbian, gay, bisexual and trans (LGBT+) communities. 

There will be one regular evening/ week and occasional weekend working required.

NB: Initially there will be some remote home-based working alongside office-based working whilst we relocate to new premises

Interviews will take place Thursday 4 September 2025 between 9.30am – 15.00 pm