Communications and marketing manager jobs in Leeds

Shine supports a community of over 15,000 members living with spina bifida and/or hydrocephalus, including 5,000 children and young people (0–25).

You will be delivering high-quality support and creating opportunities for children and young people living with spina bifida and/or hydrocephalus and their families/carers. Supporting Shine members to lead healthy, independent, and fulfilling lives by improving condition management and fostering connections within the Shine community. 

This role will focus on children and young people (0–25), you will be primarily working within the Children, Young People and Families team. However, there will be occasions when you will work across age groups to ensure the best outcomes for our members. 

The role is home-based but you will be required to attend regular clinics in London including GOSH (Great Ormond Street Hospital). Other travel across Southern England including Bristol, Devon and Hampshire may be required. There will be occasional travel required across wider areas and nationally including attendance at events, conferences and meetings at our head office in Peterborough. 

Benefits: 

• Competitive salary: Review due April 2027 

• Regular working hours, and no shift work (some very occasional weekends or evenings)   

• 3% pension contribution 

• 25 days annual leave plus bank holidays, with additional discretionary leave between Christmas and New Year 

• Additional annual leave awarded for ‘long service’ 

• Opportunity to purchase additional annual leave 

• Broadband allowance for home-based roles 

• Life insurance after 12 months’ employment   

• Access to our Employee Support Programme and Mental Health First Aiders  

• Support to learn and develop  

How to apply  

Shine is a Disability Confident employer and will offer guaranteed interviews if a disabled applicant meets the minimum criteria for the job.  

If you would like to discuss the role please email Gill Valentine, Deputy CEO, to arrange a convenient time for a call.  

To apply please submit your CV and supporting statement, which should outline your interest and explain how you meet the role criteria.

*Please note applications without a supporting statement will not be accepted* 

We understand that you may wish to use AI tools to help you with some aspects of your application, but we do expect tailored applications which are personalised to your experiences and not generic applications which are completely AI generated. We encourage candidates to be transparent about AI usage in their applications.  

Closing date:  Monday 17th May 2026 at 11pm  

Interviews:  Tuesday 26th May 2026  (Virtual) 

Please note: we reserve the right to interview suitable candidates before the closing date, therefore we encourage applications as soon as possible.  

Please see full details on the Job Description and Person Specification document below and on our website.

The Opportunity

Engagement is becoming central to how school leaders think about improvement. The 2026 White Paper reframed it as a lead indicator of school improvement. Ofsted's new framework gives it weight. MAT CEOs and headteachers increasingly want termly data they can act on, and TEP is built to provide exactly that.

We have a strong foundation in the North of England, as a region with some of our founding partners, including Outwood Grange Academies Trust, The Education Alliance, BDAT and Pathfinder were among our Research in the Commission for Engagement and a Lead Indicator and we are proud to still have in our community. However, there is still substantial appetite across the North for TEP to give trust and school leaders precision they can act on. There is a pipeline of interested trusts. And there is real opportunity to shape a regional story (events, flagship partnerships, local authority engagement) that compounds as partnerships grow.

The Regional Director will own that opportunity and lead business development in the region. You'll be building on a proven product and a credible research base, and joining at the point where regional presence matters most. Early work will focus on opening new partnerships at trust level, stewarding a small number of strategic relationships with sector bodies and Teaching School Hubs, and establishing TEP as a trusted voice in the region.

What you'll inherit

• A proven platform and service offer. Validated by 600+ UK schools, designed around the rhythms of the school year, supporting school leaders across the country.

• Support from our Partnerships Director. Working closely with Jess Easton, Director of Partnerships and Insights, who is actively involved in regional strategy, as well as support from our Regional Director (Agnes Fitzpatrick) who works in the South of England.

• Partnerships team support. A Marketing function, a Community team handling delivery, and colleagues across ImpactEd Group opening doors.

• Early pipeline to build on. Warm conversations with trusts in the region, and a growing profile in the sector to build on.

• Real commercial ambition. Clear termly targets, a performance-related pay structure, and the opportunity of employee shares through EMI.

• A base in Leeds. A vibrant, accessible city-centre office two minutes from Leeds station, in the heart of the tech hub of the north.

The role

You'll lead TEP's growth and business development across the North of England: opening new partnerships with schools and trusts, stewarding strategic relationships with sector bodies, and shaping how TEP shows up in the region. You'll have real autonomy, backed by a Director who's hands-on with strategy, a growing marketing function, and the research weight of ImpactEd Group behind you.

There are three main areas of responsibility:

• Winning new partnerships: Lead new business across the North of England, opening conversations with schools and trusts, converting them into partnerships, and delivering against termly targets.

• Growing strategic partnerships: Steward the region's highest-value partnerships (typically Teaching School Hubs, sector bodies, or place-based local authority partnerships), leading the relationship and evidencing TEP's impact.

• Contributing to TEP more broadly: Feed regional intelligence into TEP's business planning: where the growth is, where the risks are, and help embed scalable ways of working.

About you

We are open to a range of backgrounds, though it is likely the successful candidate will have significant experience working in or closely with schools and education, and experience in selling products or developing partnerships with school leaders. This role offers hybrid working, with 3 days per week in the office or on the road. You should be willing to travel across the North of England for partner meetings, conferences and events (approximately 50% of your time), with occasional UK-wide travel.

What you'll need

• Experience working within or closely with UK schools, Local Authorities and multi-academy trusts, ideally with an existing network across Northern England

• A demonstrable track record in partnership development, account management, or educational sales

• Experience presenting to a senior education leaders (Headteachers, CEOs, Directors)

• A strong understanding of school budgeting cycles and decision-making processes

• Experience delivering presentations or public speaking.

What will set you apart

• Excellent verbal and written communication skills, with the ability to develop compelling value propositions

• Entrepreneurial, pragmatic and solution-focused: you can think on your feet and adapt to change

• Comfortable with targets while maintaining a relationship-focused approach

• Self-motivated, with a consultative rather than transactional sales approach

• A clear passion for improving school engagement and supporting school leaders

• Excited to join a young organisation and help shape its growth in the coming years

We are an ambitious team incubated and supported by ImpactEd Group. The role would be employed by TEP Services Limited.

Leeds Mind promotes positive mental health and wellbeing and provides help and support to anyone who needs it in and around Leeds.  We have faith and optimism in our clients and so the services we deliver are built around their needs. We support the people of Leeds to discover their own resources to ‘recover’ from periods of poor mental health, and to live life independently with their mental health condition. 

Our values of Being Open, Supportive, Brave, Connected, and Resourceful are pivotal to the work we do.

Belonging at Leeds Mind

Leeds Mind is committed to creating an inclusive environment – equity, diversity and inclusion are at the heart of everything that we do.

We are committed to ensuring that our colleagues, volunteers and people who access our services feel a sense of belonging at Leeds Mind that gives them the confidence to share their unique perspectives and experience.

By creating an inclusive environment that fosters belonging, we aspire to attract colleagues and volunteers who offer diversity of experience and thought. We believe this will ultimately improve the service we provide as well as the employee and volunteer experience.

To find out more about how we are developing this you can visit our website.

Our Service

Employment is a key part of mental health recovery. Our employment services are delivered in line with the SEQF (Supported Employment Quality Framework) model, supporting people with mental health challenges to retain paid employment in line with their aspirations. SEQF is delivered in close partnership with community groups, employers, commissioners and the wider system.

Due to receiving new funding we are excited to expand our WorkPlace Leeds service to develop our existing support in the community.

The Role

We are recruiting a Supported Employment Team Leader to provide strong, visible leadership to our employment support teams.

You will have operational responsibility for the quality, fidelity, performance and development of a team of Employment Specialists delivering IPS‑aligned supported employment. The role combines people management, quality assurance, partnership working with community groups, commissioners and system partners, and service improvement to ensure individuals with mental health needs, neurodiversity and learning disabilities are supported to find, start and sustain paid employment.

This is a leadership role, not a caseload‑holding post, and is ideal for someone motivated by developing people, embedding best practice and improving outcomes at service level.

Essential Skills and Experience:

·  Experience providing operational leadership and supervising staff within employment, supported employment or mental health services

·  A strong understanding of IPS, SEQF and recovery‑focused employment approaches, with the ability to embed quality and fidelity in day‑to‑day practice

·  Experience supporting people with mental health needs, neurodiversity and/or learning disabilities

·  Confidence using quality frameworks, performance data and evaluation to drive improvement and accountability

·  Proven ability to contribute to service planning, resource management and performance‑led delivery

·  A values‑led, inclusive and trauma‑informed leadership style, living our core values every day

·  A genuine belief in people’s strengths, potential and right to work

Successful candidates will be required to undertake a right to work in the UK check as well as an enhanced DBS check. 

At Leeds Mind, we've made significant progress in Equity, Diversity, Inclusion, and Belonging in recent years, resulting in a genuinely diverse team. We are committed to maintaining strong representation in our workforce and always encourage applications from LGBTQIA+, culturally diverse, neurodivergent, and disabled individuals.   

The Prince of Wales Hospice in Pontefract provides care for people with a life limiting illness and their loved ones - giving them comfort, dignity and personalised care. Their specialist palliative care, wellbeing support and practical help is there to support families every step of the way.  

“I’ve pinched some more time … The doctors are brilliant; they tell it how it is. But the care from them and the nurses, they just kept going, kept persisting with the antibiotics. I’ve still got cancer, but now I’ve pinched a bit more time. I’ve got lucky.” (patient)

 “We’ve had the time to find out and understand Mum’s wishes. We’ve gone from complete blind panic to feeling just a little more prepared.” (family of a patient)

The Prince of Wales Hospice help over 1,600 local people a year. Due to limited Government funding, income from donations are vital to continue providing their services, which are entirely free of charge to patients and their families.

This is a fantastic opportunity to join a passionate and ambitious team in a brand-new role. Are you an experienced fundraiser looking to lead and manage a small team? If so this could be the role for you!

The Role

As Senior Relationships Fundraiser you will manage a team of 3, including a Relationships Fundraiser (Individual Gifts), Relationship Fundraiser (Trusts and Major Donors) and a Fundraising Administrator.

You will report into the Fundraising Manager and be responsible for delivering income to target, in line with the fundraising strategy.

The main duties include:

• Work with the wider Income Generation and Marketing teams to develop a fundraising strategy, continually sharing insights, leads and opportunities to promote effective growth.
• Lead the development of income from trusts and foundations, major donors, regular givers, direct mail appeals, gifts in memory and gifts in wills.
• Hold regular, supportive 1:1 meetings and bi-annual performance reviews.
• Ensure all fundraising adheres to legislation and follows best practice.

The Person

We are looking for someone with proven experience in an income generation role. You will ideally have knowledge and understanding of donor motivations and high value fundraising principles. Experience in developing donor journeys, campaigns or funding proposals would also be desirable.

Exceptional communication and interpersonal skills are vital in this role, along with the ability to coach and lead a small team. Previous management experience would be advantageous but is not essential.

You must be experienced working to targets, budgeting, forecasting and financial reporting. As Senior Relationship Fundraiser you will inform key decisions, so the ability to analyse data to is essential.

Why Prince of Wales Hospice?

The Prince of Wales Hospice pride themselves on staff development and their compassionate, collaborative culture, which creates a positive working environment. The charities strong values contribute to the huge difference they make in the local community.

In their last staff survey the result showed:

• Over 97% of employees were satisfied with their job.
• Over 95% of employees enjoy working with the people in the organisation.
• ​Everyone felt proud to work for the hospice.
• Everyone enjoys the work they do in the hospice.

This role is permanent and is based in the hospice in Pontefract. If this sounds like the type of role and charity that could suit the next phase of your career, then please get in touch. To register your interest please apply here, or for more information contact Leanne or Jen at Charity Horizons.

Please note: If you would like to submit an application or express your interest in an alternative format, such as audio or video upload, please contact either Leanne or Jen who will be happy to advise on this. Also, please let us know if you require any adaptations for your initial engagement with us.

Please also be aware that we use anonymous recruitment methods when submitting shortlists for all our roles and we only work with organisations that are happy to engage with us in this way.

Charity Horizons is an equal opportunities employer and as such actively promotes equality, diversity, and inclusion in the workplace. We welcome and encourage applications from all suitable candidates irrespective of age, disability, hidden disability, race or national origin, religion or belief, gender, gender expression, political view, sexual orientation, medical condition, and pregnancy.

Role Overview:
The Talent Set are delighted to partner with our client on a fantastic Senior Individual Giving Executive role. This position offers an exciting opportunity to lead and manage impactful fundraising campaigns, supporting a charitable organisation dedicated to making a difference for children. The role involves strategic campaign planning, budget management, and building strong relationships internally and externally, with a focus on delivering measurable results.

Key Responsibilities:

• Assist in developing and implementing supporter acquisition and stewardship strategies, utilising a mix of channels including direct mail, digital, telemarketing, and face-to-face.
• Manage the end-to-end delivery of campaigns, overseeing creative development, liaising with external suppliers, and ensuring compliance with relevant regulations and organisational standards.
• Monitor and manage campaign budgets, ensuring expenditure aligns with forecasts and analysing results to inform future strategies.
• Analyse campaign performance, evaluate effectiveness, and generate insightful reports to optimise current and future activities.
• Collaborate with internal teams to ensure campaigns are aligned with organisational objectives and brand messaging.
• Maintain and develop relationships with external partners, including creative agencies, printers, media suppliers, and professional fundraising agencies.
• Support the mentoring and development of junior team members, fostering a collaborative and results-driven environment.
• Undertake research on organisational activities related to fundraising campaigns.

Person Specification:

• Proven experience managing multi-channel fundraising or direct marketing campaigns, including digital, direct mail, and telemarketing.
• Strong budgeting skills with experience monitoring and forecasting campaign income and expenditure.
• Excellent project management skills with the ability to work independently, prioritise workload, and meet tight deadlines.
• Effective communicator, capable of providing clear feedback and building relationships with internal colleagues and external suppliers.
• Analytical mindset with skills in evaluating campaign performance and deriving actionable insights.
• Resilient and adaptable, able to handle multiple projects simultaneously in a fast-paced environment.
• Knowledge of fundraising regulations, GDPR compliance, and data segmentation principles.

What’s on Offer:

• Salary: £32,000-£34,000
• Location: Remote
• Contract: FTC until March 2027

How to Apply:
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.

Commitment to Diversity:
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

Bid Coordinator

Contracted Days: [5 days per week]

About Offploy:

Offploy is a social enterprise and charity committed to creating a fairer society by helping individuals with convictions, or at risk of offending, lead crime-free lives. Founded in 2016 by an ex-prisoner, we have supported over 5,000 people with tailored services that build skills, confidence, and opportunity. With team members who have lived experience in the justice system, we’re uniquely positioned to deliver impactful, life-changing services that make communities safer.

Role Purpose

To support the Development Function by managing opportunity research, bid compliance, and submission processes, ensuring a high-quality, organised and proactive pipeline of commissioned, grant and framework opportunities.

The Bid Coordinator will play a critical role in maintaining bid governance, strengthening pre-tender intelligence, and ensuring timely, compliant submissions, while providing light-touch writing support where required.

Key Responsibilities

1. Opportunity Monitoring & Market Intelligence

• Monitor procurement portals (e.g. Contracts Finder, Find a Tender, DPS platforms, local authority portals) independently to identify relevant opportunities not yet captured in Stotles
• Use Stotles to its full capability for pre-bid market intelligence, including commissioner profiling, spend analysis, contract expiry tracking, award pattern analysis, and commissioning trend identification
• Flag potential opportunities to the Senior Bid Manager for qualification, supporting the maintenance of a 12-month forward pipeline
• Track live frameworks, grants and pipeline intelligence aligned to strategic priorities
• Maintain Bids, Grants and Awards in Salesforce (ensuring accurate stage progression
• Conduct early-stage opportunity research including:
  • Contract history and incumbent analysis
  • Buyer behaviour and award trends
  • Estimated contract value benchmarking
  • Local delivery landscape and competitor mapping
• Prepare opportunity summaries to inform bid/no-bid discussions

2. Pre-Bid & Qualification Support

• Support bid/no-bid qualification processes
• Draft opportunity summaries for internal review
• Identify key risks (financial, delivery, TUPE, geographic, partnership requirements)
• Coordinate clarification questions where required

3. Bid Compliance & Submission Management

• Lead on completion of Selection Questionnaires (SQ), PQQs and standard compliance sections
• Maintain and update core compliance responses (policies, certifications, insurance, accounts, etc.)
• Ensure all attachments are current and correctly formatted
• Manage portal uploads and submission checks
• Conduct final compliance reviews before submission
• Maintain submission records and audit trail

4. Bid Toolkit & Content Library Management

• Maintain and update the Bid Toolkit (case studies, CVs, policies, impact data, boilerplate responses)
• Ensure evidence packs (e.g. wellbeing, confidence, lived-experience delivery) remain current
• Coordinate with Operations to gather up-to-date impact data and testimonials
• Version control all key documents
• Ensure alignment between toolkit content and organisational messaging

5. Writing & Development Support

• Provide light-touch drafting support for lower-risk questions
• Adapt standard responses to specific tenders
• Support editing, formatting and proofreading of submissions
• Assist in formatting submissions for clarity and consistency
• Support post-award review documentation and lessons learned logs

6. Reporting & Continuous Improvement

• Support quarterly pipeline reporting
• Track win rates and conversion trends
• Log feedback from unsuccessful bids and support thematic analysis

7. Repeatable Tasks by Cadence

Daily

• Check procurement portals and Stotles alerts for new or updated opportunities
• Monitor active submission deadlines and flag any risks to the Senior Bid Manager
• Update Salesforce with any status changes or new intelligence

Weekly

• Conduct a structured Stotles review: run commissioner and keyword searches, review expiring contracts, and log any new intelligence relevant to the pipeline
• Prepare and circulate a pipeline update summary ahead of any scheduled development team check-ins
• Review and progress any live clarification questions or portal correspondence
• Check and update bid toolkit items flagged as requiring refresh (policies, CVs, compliance documents)

Monthly

• Conduct a full pipeline review with the Senior Bid Manager, including stage progression, upcoming decision gates, and opportunities requiring early research
• Review compliance document expiry dates and initiate renewals where required (insurance certificates, policies, accounts)
• Gather updated impact data and outcomes from Operations/Salesforce for use in live bids and store in Bid Toolkit
• Update Salesforce with any new bid outcomes (awards, losses, withdrawals)

Quarterly

• Conduct a full audit of the bid toolkit: identify gaps, flag outdated content, and coordinate updates with the relevant teams
• Review Stotles usage and market intelligence gathered over the quarter; identify any commissioning patterns or emerging opportunities to inform the development strategy

Person Specification

Essential

• Strong organisational and deadline management skills
• Experience working with procurement portals
• High attention to detail, particularly in compliance documentation
• Ability to analyse information and summarise key points clearly
• Strong written communication skills

Desirable

• Experience in bid coordination, tender administration or similar role
• Experience within employability, social justice, or public sector contracts
• Familiarity with Salesforce or CRM systems
• Experience supporting SQ/PQQ completion
• Understanding of public procurement processes in the UK

Who are Guts UK Charity?

Guts UK Charity is committed to a world where digestive conditions are better understood, better treated and everyone who lives with one gets the support they need. Too many people are suffering or dying in silence or alone. They don’t know where to turn for information or support, diagnosis takes too long for many, and treatment can often come too late.​

We are the only UK charity that covers the entire digestive system. We raise vital awareness of digestive conditions, fund life-saving research, and provide patients and loved ones with expert information and support – we are informed by evidence and expertise, our community, and the patient voice.​ 

Our mission is simple: to improve the lives of millions of people affected by digestive conditions 

The role of Interim Head of Fundraising

This is an exciting interim (9-12 month) opportunity for a strategic and people focused leader to head up our Fundraising team and help drive meaningful change for people affected by digestive conditions.

This role is primarily focused on strengthening and scaling voluntary income and leading our fundraising team and activities.  The postholder will also shape the future fundraising operating model and support a smooth transition to a permanent fundraising lead.

​You’ll be responsible for leading our small and growing fundraising team delivering exceptional supporter care, ensuring high quality service and operational delivery.  With our Chief Executive, you'll develop and implement strategies to support fundraising growth, team performance, and supporter engagement and satisfaction.  You'll work collaboratively across the charity. 

This is a hands-on role suited to a highly experienced fundraising lead who enjoys working with a growing and developing charity.

Hours & Salary range

We are looking for someone to work full-time, or a minimum of 4 days (or 30 hrs) per week. We will consider self-employed candidates for the role but this is subject to appropriate experience. Please stipulate clearly in your covering letter if you are applying on this basis.

Salary range is £65 - £68k (+£2k London weighting) to be calculated pro-rata for anyone looking to work reduced hours. Salary offers will be based on experience. 

Location

We have offices in London and Huddersfield, both of which are easily accessible by public transport or road. We support hybrid working but attendance in the chosen office is required for a minimum of 1 day per week.

Please see the attached detail job pack for further information and how to apply. 

PLEASE NOTE: Applications will be reviewed, and candidates invited to interview, on a rolling basis. We will close the advert once a suitable candidate has been identified. 

We are an ambitious team incubated and supported by ImpactEd Group. The role would be employed by TEP Services Limited.

Our platform has been built from the ground up by a small, skilled development team over the past three years. We are appointing a Senior Rails Engineer at a pivotal moment, joining as a senior individual contributor with strong influence on product planning and the roadmap, owning two products in the TEP ecosystem, and acting as the senior technical reference point for the wider development team.

You will work closely with our fractional CTO and the TEP Director to translate strategic priorities into well-built software, helping us actively embed AI-assisted development practices that we believe will significantly change how our team works over the next two years. Supporting our early- to mid-career developers in their work comes alongside the technical role.

 We are a small, mission-driven team and this is a high-trust, high-ownership role. The right person will care about the quality of what they build, be genuinely curious about the problems schools and trusts are trying to solve, and be excited about using AI tooling not as a shortcut but as a genuine accelerant for good work.

 What you’ll inherit

• A proven, established codebase. Three years of well-considered Ruby on Rails development serving 600+ schools across the UK, Australia and the UAE, with active users, real data, and a roadmap shaped by partner feedback.
• A small, capable, agile team alongside you. Early-mid career developers learning from your day-to-day practice, with a culture of peer review, pair programming and honest feedback already in place.
• A fractional CTO and an engaged Director. Architectural sounding board on one side, a Director who understands the platform and the partner base on the other. You will not be navigating priorities alone.
• A clear AI-first direction. AI assisted development tools are in use and central to how we expect the team to work going forward. You will help shape that practice.
• Real product ambition. A roadmap that includes deeper data pipelines, international growth, and the underlying infrastructure to support a national-scale evidence base.
• A base in Leeds. A vibrant, accessible city-centre office at Platform, New Station Street, two minutes from Leeds station, in the heart of the northern tech hub. Remote-first or office-based at your preference.

Role responsibilities

This is an individual contributor role, owning two products in the TEP ecosystem with strong influence on product planning and the roadmap, working closely with the TEP Director and our fractional CTO. You will write production code day to day, own architectural decisions across your scope alongside the fractional CTO, and act as the senior technical reference point for the development team.

Platform development

You will:

• Write well-tested, high-quality code using Ruby on Rails and front-end technologies, delivering features, fixing bugs and addressing technical debt.
• Work within our Trello and GitHub workflow and agile ways of working, reviewing code, maintaining pull request quality and upholding a strong peer review culture.
• Take ownership of architectural decisions on the platform, working with the fractional CTO to ensure they are sound, well-reasoned and documented.
• Balance delivery pace with code quality. We want to move fast without accumulating debt.
• Contribute to the ongoing improvement of our development processes, tooling and ways of working as the team and platform grow.
• Lead on security and platform performance workstreams.
• Use AI-assisted development tools (Claude Code and similar) as a genuine part of your daily working practice, not as an occasional aid.

Product planning

You will

• Collaborate with the Director and fractional CTO on roadmap prioritisation, balancing new features, fixes, security and technical debt with a clear view of capacity and complexity.

• Translate product priorities into well-scoped, well-estimated technical work, developing cards, running planning sessions and ensuring the team has clarity on what they are building and why.

• Engage in sprint planning and retrospectives, contributing to how we continuously improve our delivery cadence.

• Bring your own perspective on where AI tooling adds value and where it introduces risk. We want someone who uses these tools critically and thoughtfully.

• Contribute to how we think about AI in product development more broadly. This is an area we are actively investing in and your input will shape our approach.

• Provide the Director with clear, honest technical input on decisions that have a product or strategic dimension.

Problem solving

You will:

• Respond to bug reports, both automated exceptions and human reports, working with the team to diagnose and resolve issues quickly.

• Maintain and improve platform reliability, security, monitoring and incident response processes.

Team development and mentoring

You will:

• Provide day-to-day technical support for the development team, the senior technical reference point for our developers.

• Contribute to strategy and working culture as part of a small, growing organisation. We value people who engage beyond their immediate technical brief.

• Mentor and support the team’s growth through pair programming, code review, structured knowledge sharing and honest feedback.

• Help model and embed AI-first working practices across the team, supporting the developers in building real fluency.

• Work with the TEP Director and fractional CTO on team development and ways of working.

About you

We are open to a range of backgrounds. The right person will bring strong technical depth, creative problem solving and real enthusiasm for the way emergent technologies and AI are changing how development work gets done. You do not need to have worked in education or edtech before, but you should care about the mission.

What you’ll need

• We imagine that most strong applicants will have 7+ years of relevant commercial Ruby experience, with strong Rails experience in production environments. We are more interested in your skills than where they came from.
• A strong instinct for code quality. You care about maintainability, test coverage and what the codebase looks like in two years, not just whether it ships today.
• Genuine, practical experience with AI-assisted development tools. You use these comfortably and can speak with real authority about when and how they work.
• Comfort working in an evolving, established codebase. You are at ease with inherited code and incremental improvement.
• Familiarity with data pipelines, analytics infrastructure or big data.
• Translating product priorities into well-scoped technical work. You are comfortable bridging product and engineering.
• Strong communication skills. You can explain complex technical decisions clearly to a non-technical Director and work effectively with a fractional CTO.

What will set you apart

• Experience working in Python.
• Experience significantly contributing to a small development team, not just individual delivery, but helping others do their best work.
• An interest in education, social enterprise or the tech for good context.

Services Admin Coordinator

Hours: Part-time 22 hours per week ​(preferred days Monday, Tuesday, Thursday and Friday but open to discussion)

Location: Hybrid Working (40% working from the office in Leeds)

Salary: £26,073.23 - £29,345.65 (Pro-Rata)

Contract: Permanent

DBS: An enhanced check will be required

About us

At Epilepsy Action we are inclusive, ambitious, supportive, and committed to creating a world without limits for people with epilepsy. ​

As we achieve the goals in our 2024 - 2030 strategy we are excited to welcome you to our passionate, supportive and committed team.​

We understand the importance of a work life balance, and that's why we have a number of ways to support our people to achieve this. By operating a flexible and supportive approach, we empower people to work in a way that suits them that also meets the need of the charity.​

If you are interested in building a career you can be proud of in an inclusive and ambitious organisation we might have the role for you!

About the role

Are you passionate about providing quality support and ensuring that everyone has a positive experience? Do you thrive in a dynamic environment where your organisational skills and attention to detail make a real impact? Epilepsy Action is looking for a dedicated Services Admin Coordinator to join our team!

As a Services Admin Coordinator, you will be the backbone of our services team, ensuring smooth operations, coordinating key activities, and supporting our mission to improve the lives of people affected by epilepsy.

At Epilepsy Action we recognise the power of collaboration and teamwork, so our team members with hybrid contracts can expect to work a minimum of 40% at our office in Leeds. On average this is 2 days a week, normally on Mondays and Thursdays, for full-time employees. The expectation to collaborate face-to-face is driven in part by your role and the activities you need to do which may vary from time to time, so you will need to work in a flexible way to help us create a world without limits for people with epilepsy.

​

What you will do​

Every day is different, but your purpose stays the same: helping our services to run smoothly.

You will:

• Work closely with services teams to create listings for virtual events to enable people to learn more about epilepsy
• Create and amend webpages for our services
• Arrange service users appointments, rescheduling appointments as necessary in line with our service guidelines.
• Respond to enquiries via telephone and digital channels ensuring they are logged on our CRM.
• Utilise process mapping and IT skills to identify efficiencies across services.
• Support the gathering of service user feedback for evaluation purposes.
• Support with the marketing of services.
• Maintain our presence in national and regional directories.

This is a role where you’ll make a positive difference behind the scenes, utilising your organisational skills and initiative to streamline processes.

​

About you?

We are looking for someone who is:

• Organised and able to effectively prioritise across multiple tasks
• Supportive with the ability to listen to the needs of the service delivery teams and provide solutions to ensure services are delivered effectively
• Proactive, identifying opportunities to streamline processes
• A good communicator and team player but also able to work independently
• Skilled with IT and quick to pick up new software
• Committed to delivering excellent a service for internal and external stakeholders

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Interested?

If you are interested in what you have read so far, you can submit your application via our online portal.

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Being an Inclusive Organisation

We want everyone in our community regardless of their backgrounds, identities, abilities, or circumstances, to feel valued and respected to participate fully. We know that inclusivity isn’t about numbers; it’s about embracing diversity and ensuring that everyone's voice is heard, needs are met, and contributions are acknowledged.

We recognise that each person’s experiences shape how they think and having diverse representation across the organisation is fundamental to achieving our ambitions.

Despite this we are not as diverse as we would like and we actively encourage applications from people from all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.

We are also proud to be a Disability Confident Leader, this means we encourage applications from disabled people, and we are committed to interviewing disabled applicants who demonstrate through their application that they meet the essential criteria in the person specification. We want to support you to perform your best so if you require any reasonable adjustments please let us know.

Closing Date: Thursday 21st May 2025 @ 12pm

Informal Chat: Arranged as applications are reviewed

Interviews: Week commencing 8th June 2026

Recruitment process: We believe that having an informal chat before the formal interview process allows us and you to have an open and honest conversation about the role, our organisation culture and what attracted you to apply. This is why as part of this process we will be inviting people to a 30 minute online chat with a member of our team before inviting shortlisted candidates to formal interview. There will be a panel interview and a written task as part of the process.

We reserve the right to close this vacancy early if we receive a high volume of applications therefore early applications are advised.