Courses manager jobs

Role Description

Working closely with colleagues and project partners, the Volunteer Manager will lead the recruitment, training, development and management of volunteers across the Cathedral and Abbey site as part of the Abbey of St Edmund Reborn project, funded by The National Lottery Heritage Fund.

The postholder will develop and implement a comprehensive volunteering strategy, ensuring volunteers are recruited safely, supported effectively and equipped with the skills to deliver a wide range of roles. The role will promote an inclusive volunteering culture, strengthen partnerships and ensure volunteers make a meaningful contribution to the Cathedral, the Abbey site and the wider heritage project.

About Our Volunteers

Volunteers are at the heart of Cathedral life and make an invaluable contribution to worship, welcome, learning, heritage, visitor engagement and events. Current volunteer opportunities are wide and varied, including Bell Ringers, Guides, Flower Arrangers, Shop Volunteers, Learning Volunteers, Sunday Morning Coffee Volunteers, St Ed's Singers, Gardeners, Young Families Volunteers, Servers, Events Volunteers, Vergers and Welcome and Information Volunteers. The Volunteer Manager will support these established teams while developing new opportunities as the Abbey of St Edmund Reborn project progresses.

Key Responsibilities

Volunteer Strategy and Leadership

• Develop, implement and review the Cathedral's Volunteering Strategy.
• Lead the development of a sustainable volunteer programme.
• Ensure volunteering reflects sector best practice and supports the Cathedral's strategic objectives.
• Build strong working relationships with volunteer team leaders and provide ongoing support and guidance.
• Act as the primary point of contact for volunteers.

Recruitment, Induction and Volunteer Management

• Lead the recruitment, induction and ongoing management of volunteers across a wide range of roles.
• Ensure all volunteer recruitment complies with Church of England Safer Recruitment principles, including references and DBS checks where required.
• Develop and maintain volunteer role descriptions in partnership with volunteer team leaders.
• Maintain an accurate volunteer database, matching volunteers' skills and interests with organisational needs.
• Produce, maintain and regularly review the Volunteer Handbook.
• Receive volunteer feedback, concerns and ideas, escalating issues where appropriate.

Training and Development

• Design, coordinate and deliver volunteer induction, training and ongoing development programmes.
• Identify opportunities for volunteers to develop new skills.
• Ensure safeguarding and mandatory training remains current and accurately recorded.
• Regularly review volunteer practices to maintain high standards of service and visitor experience.

Inclusion, Engagement and Communications

• Promote equality, diversity, inclusion and accessibility throughout the volunteer programme.
• Develop recruitment approaches that encourage applications from underrepresented communities and remove barriers to participation.
• Implement an effective volunteer communications plan to keep volunteers informed, engaged and recognised.
• Work closely with the Marketing and Communications Manager to promote volunteering opportunities and celebrate volunteer achievements. Key Responsibilities

Partnership Working

• Work collaboratively with partners including English Heritage, Historic England, West Suffolk Council and local organisations to ensure a consistent and positive volunteer experience across the Cathedral, Abbey and wider heritage site.
• Develop and maintain productive relationships with community organisations across the region.

Monitoring, Evaluation and Budget Management

• Collect, monitor and analyse volunteer data, including volunteer numbers, hours and feedback.
• Support project evaluation and reporting requirements for the Abbey of St Edmund Reborn project.
• Produce regular reports identifying trends, achievements and future opportunities.
• Prepare and manage the volunteer budget, monitoring expenditure and reporting against forecasts.

Visitor Experience

• Ensure volunteers contribute to an outstanding visitor experience for all users of the Cathedral, including worshippers, pilgrims, tourists and event attendees.
• Support volunteers in presenting a welcoming, professional and inclusive image of the Cathedral in all interactions with visitors and stakeholders.

General Responsibilities

• Demonstrate commitment to the Cathedral's values, mission and inclusive culture.
• Work collaboratively with clergy, staff, volunteers and the wider congregation.
• Comply with all organisational policies relating to safeguarding, health and safety, equality, data protection and other statutory requirements.
• Work flexibly, including occasional evenings, weekends and Bank Holidays. Time off in lieu will normally be provided, with overtime payable for agreed external events where applicable.
• Undertake any other duties reasonably required by the Chief Operating Officer.

Person Specification

Essential Qualities

• Managing volunteers across a range of roles using recognised best practice.
• Developing and implementing volunteer strategies, policies and procedures.
• Recruiting, inducting, training and supporting volunteers.
• Working successfully with paid staff and volunteers. Monitoring, evaluating and reporting on projects or programmes.
• Developing partnerships with community organisations, charities or public bodies.
• Leading teams within a visitor-focused environment.
• Line management, partnership working and stakeholder engagement.
• Working with diverse communities and promoting inclusive participation.

Knowledge and skills

• Excellent communication and interpersonal skills.
• Strong organisational skills with the ability to prioritise competing demands.
• Ability to influence, motivate and build positive relationships with a wide range of stakeholders.
• Ability to work effectively within a heritage, commercial and place of worship environment.
• Strong IT skills, including Microsoft Word, Excel, Outlook and PowerPoint.

Personal Attributes

• Understanding of the Cathedral's role as a place of worship, welcome, heritage and community engagement.
• Flexible approach to working hours, including occasional evenings and weekends.
• Collaborative, approachable and committed to excellent visitor and volunteer experiences.
• High Emotional Intelligence

Desirable Qualities

• Experience within a cathedral, church or heritage organisation.
• Background in heritage, tourism, hospitality or the cultural sector.
• Degree or equivalent professional qualification.
• Awareness of the ministry, mission and civic role of the Church of England and its cathedrals

Job Title: Fundraising Manager

Contract: Permanent

Salary: £40,000

Hours per week: 28 hours 4 days per week

Annual Leave: 25 days plus bank holidays (Pro Rota)

Role Description

The Senior Fundraising Manager will play a key strategic role in supporting the mission and ministry of St Edmundsbury Cathedral by developing and delivering a diverse range of fundraising activities, with a particular focus on Trusts and Foundations, major funding opportunities, donor stewardship and the growth of sustainable income.

Working closely with the senior leadership team, the role will identify and develop new funding opportunities, build strong relationships with Trusts and Foundations, and lead the preparation and submission of high-quality funding applications and reports. The postholder will also oversee the Cathedral’s Patron and donor relationships, legacy and regular giving activity, and provide strategic oversight of major fundraising events and initiatives.

Key Responsibilities

Legacy and Appeals

• Support and develop the Cathedral’s legacy giving strategy, helping to encourage and secure gifts in wills.
• Work with colleagues and volunteers to develop appropriate legacy communications and stewardship activity.
• Provide strategic support for the delivery of fundraising appeals, including the biennial ‘Gift Day’.
• Review and evaluate fundraising appeals, identifying opportunities to improve engagement and income.

Trusts and Foundations

• Develop and implement a Trusts and Foundations fundraising strategy to increase income and diversify the Cathedral’s funding base.
• Research and identify new Trusts, Foundations and other institutional funding opportunities aligned with the Cathedral’s mission, ministry and strategic priorities.
• Develop and maintain strong relationships with existing and prospective Trusts and Foundations, ensuring effective stewardship and ongoing engagement.
• Lead the development and submission of high-quality funding applications, working with colleagues across the Cathedral to gather relevant information, budgets, impact measures and supporting evidence.
• Maintain a comprehensive pipeline of funding opportunities, applications, deadlines and outcomes.
• Ensure funders receive timely, accurate and engaging updates on the impact of their support.
• Develop compelling cases for support and funding proposals for a range of projects and priorities.
• Support colleagues with grant applications where appropriate, providing guidance on funder requirements, application development and reporting.
• Monitor changes in the funding landscape and identify emerging opportunities for the Cathedral.

Donor Acknowledgement and CRM Management

• Maintain accurate and up-to-date donor records in the fundraising CRM database, Donorfy, including donation history, communications and engagement activity.
• Ensure appropriate systems and processes are in place for effective donor stewardship and relationship management.
• Produce reports and analysis from Donorfy to support fundraising planning, decision-making and income monitoring.
• Ensure donors and Patrons are thanked and acknowledged appropriately and in a timely manner, including personal correspondence and letters from the Dean where appropriate.
• Use donor data and insight to identify opportunities for increased engagement, retention and income.

Planned and Regular Giving

• Work with the Planned Giving Committee to develop and implement a strategy for increasing regular giving.
• Develop communications that encourage supporters to become regular givers.

Patrons and Donors

• Manage and develop relationships with existing Patrons and key donors, ensuring high standards of engagement through regular communications, including e-newsletters, invitations and other appropriate engagement activities.
• Oversee the delivery of the Cathedral’s Patron events, including the Patrons’ Carol Service, Spring Trip and Summer Garden Party, working with colleagues to ensure events are delivered to a high standard.
• Monitor Patron membership, renewal dates and income, ensuring effective processes are in place for timely renewal communications.
• Work closely with the Finance Department to ensure Patron income and donations are accurately recorded and reconciled.
• Develop and implement strategies to grow the Cathedral’s Patron network and strengthen relationships with existing supporters.
• Identify opportunities to deepen donor engagement and develop supporters towards increased giving and longterm involvement with the Cathedral.

Major Fundraising Initiatives and Events

• Provide fundraising leadership and strategic oversight for major Cathedral fundraising initiatives and projects as required.
• Support the delivery team of the Abbey of St Edmund, Reborn Project, providing fundraising expertise and advice as required.
• Oversee the fundraising strategy and income generation associated with major fundraising events, including the Grand Nave Autumn Ball, ensuring that events have clear fundraising objectives and deliver against agreed targets.
• Work collaboratively with colleagues responsible for event planning and delivery, providing strategic fundraising direction, supporter engagement and stewardship.
• Ensure that income and expenditure associated with fundraising events and initiatives are accurately recorded and monitored.
• Evaluate fundraising activity and provide recommendations to maximise future income and supporter engagement.

Strategy, Planning and Reporting

• Contribute to the development and implementation of the Cathedral’s overall fundraising strategy and annual fundraising plans.
• Set and monitor fundraising targets across relevant income streams, providing regular updates to senior colleagues and relevant committees.
• Use fundraising data, research and analysis to identify opportunities for growth and inform strategic decisionmaking.
• Prepare reports for senior leadership, Trustees and relevant committees as required. Work collaboratively across the Cathedral to ensure fundraising opportunities are identified and developed effectively.
• Ensure all fundraising activity reflects the mission, values and ethos of St Edmundsbury Cathedral and is undertaken with the highest standards of professionalism and integrity.
• Ensure compliance with relevant fundraising regulations, GDPR and data protection requirements, and best practice in donor stewardship.
• Support and develop a culture of fundraising across the Cathedral, encouraging colleagues to recognise and maximise opportunities for philanthropic support.

Person Specification

Essential Qualities

Qualifications

• Degree-level education or equivalent professional experience.
• Evidence of continuing professional development in fundraising or a related field.

Experience

• Significant experience in fundraising or income generation roles, with a proven track record of securing income and meeting or exceeding fundraising targets.
• Proven experience of developing and managing relationships with Trusts and Foundations and other institutional funders.
• Demonstrable experience of researching funding opportunities and developing successful grant and funding applications.
• Experience of managing donor relationships and delivering effective stewardship and engagement programmes.
• Experience of developing and delivering fundraising strategies across a range of income streams.
• Experience of managing or overseeing fundraising campaigns, appeals or events.
• Experience of using fundraising data and CRM systems to support donor management, reporting and strategic decisionmaking.
• Experience of monitoring and reporting on restricted and unrestricted funding.
• Experience of preparing funding reports and ensuring compliance with funder requirements.

Knowledge

• Strong understanding of Trusts and Foundations fundraising and the wider fundraising landscape.
• Good understanding of a range of fundraising income streams, including individual giving, Trusts and Foundations, major donors, corporate and community fundraising.
• Knowledge of fundraising regulations, GDPR, data protection and ethical fundraising practices.
• Understanding of budgeting, financial planning and monitoring in relation to fundraising.
• Understanding of effective donor stewardship, cultivation and relationship management.
• Knowledge of the principles and importance of legacy and regular giving.

Skills and Abilities

• Excellent written and verbal communication skills, with the ability to produce compelling funding proposals, cases for support, reports and donor communications.
• Strong relationship-building and interpersonal skills, with the ability to build credibility and maintain positive relationships with funders, donors, Patrons and colleagues.
• Strong research and analytical skills, with the ability to identify and assess new funding opportunities.
• Excellent project management and organisational skills, with the ability to manage multiple priorities, deadlines and funding applications effectively.
• Ability to use data and insight to inform fundraising decisions, monitor performance and measure impact.
• Ability to manage and maintain accurate records using a CRM system such as Donorfy.
• Ability to work collaboratively across teams and influence colleagues to support fundraising objectives.
• Ability to oversee and provide strategic direction to fundraising activities and initiatives.

Personal Qualities

• Highly motivated, proactive and results-driven.
• Strategic and creative thinker, with the ability to identify and develop new fundraising opportunities.
• Excellent attention to detail and a high level of accuracy.
• Ability to work independently, use initiative and take responsibility for delivering agreed objectives.
• Ability to work collaboratively as part of a team and build effective relationships across the organisation.
• Resilient, flexible and able to manage competing priorities and work effectively under pressure.
• Professional, trustworthy and committed to the highest standards of integrity and ethical fundraising.
• Commitment to the values and mission of St Edmundsbury Cathedral.
• Sensitive to the Cathedral’s core mission as a place of worship, outreach, welcome and care.
• Willingness to work varying hours for fundraising activities and functions, including occasional evenings and weekends, as required.

Desirable

Qualities Qualifications

• Relevant professional fundraising qualification, such as a qualification from the Chartered Institute of Fundraising.

Experience

• Experience of working with high-net-worth individuals, major donors or philanthropic supporters.
• Experience of securing significant gifts or grants from Trusts and Foundations.
• Experience of fundraising within the Church of England or another faith-based organisation.
• Experience of working in a heritage, cultural, charitable or not-for-profit organisation.
• Experience of overseeing fundraising events or major fundraising initiatives.

Skills and Knowledge

• Knowledge of the funding landscape relevant to heritage, faith, community or charitable organisations.
• Experience of public speaking and presenting to donors, funders, committees or other stakeholders.
• Knowledge of legacy fundraising and planned giving.
• Experience of using Donorfy or a similar fundraising CRM system.

The Hepatitis C Trust (HCT) is the UK patient-led charity for hepatitis C. The arrival of highly effective drugs allows us to cure almost everyone who has access to them. We now have an unprecedented opportunity to eliminate hepatitis C by 2030.

We are looking for a passionate and skilled manager who has excellent communication and organisational skills. Working under the guidance of the Southern Regional Manager, you will oversee a staff team and an expanding network of peer programs across Kent. 

Experience of working with disadvantaged groups and an understanding of providing services to vulnerable people is essential, alongside an understanding of how lived experience can support this work.

Your work will involve maintaining and monitoring our existing HCT peer projects across Kent. This will involve providing support and supervision to existing staff, managing operational issues on a day-to-day basis and overseeing the management of local projects. 

This post also involves regular liaison with external partners across the region, including key stakeholders and NHS colleagues at the Kent Operational Delivery Network (ODN), alongside drug and alcohol services, hostels, outreach services etc.

We may begin interviewing candidates before the closing date and reserve the right to close the vacancy early if a suitable candidate is appointed.

Retail Manager – The Hangar

The Wisdom Hospice | Rochester, Kent £32,000 - £34,000 per annum (dependent on experience) 37.5 hours per week 25 days annual leave plus bank holidays

This is no ordinary retail management role.

At The Wisdom Hospice, every sale helps fund exceptional hospice care for local people and their families. The Hangar is our flagship retail destination - a vibrant, large-format store that redefines what charity retail can be.

Forget traditional charity shops. The Hangar is a unique retail experience filled with high-quality donated stock, exciting discoveries, sustainable fashion, homeware treasures, and ever-changing displays. It is a destination for shoppers, bargain hunters, fashion lovers and supporters alike.

We're now looking for an exceptional Retail Manager to lead this thriving store and take it to the next level.

The Opportunity

This is a rare chance to put your own stamp on a high-profile retail operation while directly supporting a cause that changes lives.

We're looking for a creative, commercially-minded leader who can transform donated goods into compelling retail experiences, inspire customers to return time and again, and build a passionate team of staff and volunteers around a shared mission.

The successful candidate will have the vision to see opportunities where others see stock, the drive to exceed targets, and the people skills to create an outstanding customer experience every day.

What You'll Do

Drive Commercial Success

• Deliver and exceed sales and income targets
• Maximise the value of donated stock through effective pricing and presentation
• Create engaging promotions, events and seasonal campaigns
• Seek new opportunities to increase footfall and revenue

Bring Creativity to Life

• Develop eye-catching visual merchandising and store displays
• Create an exciting and inspiring shopping environment
• Use your flair for retail presentation to showcase stock at its full potential
• Support local marketing and social media activity

Lead and Inspire People

• Motivate, coach and develop a team of paid staff and volunteers
• Create a positive, energetic and inclusive culture
• Recruit and retain volunteers who share our passion
• Deliver outstanding customer service standards across the store

Ensure Operational Excellence

• Oversee day-to-day store operations
• Manage stock flow, rotation and gift aid processes
• Maintain excellent standards of health and safety, compliance and cash handling
• Keep the store looking professional, safe and welcoming at all times

About You

We're looking for someone who is as passionate about people as they are about retail.

You'll bring:

• Proven experience in retail management with responsibility for delivering sales targets
• Strong people leadership and team development skills
• A creative eye for visual merchandising and product presentation
• Excellent communication and relationship-building abilities
• Commercial awareness and sound business judgement
• Confidence using social media and digital tools
• A proactive, hands-on approach and a genuine passion for our cause

Experience in charity retail is highly desirable, but we would also welcome applications from talented commercial retail managers looking to move into the charity sector.

Additional requirements:

• Full UK driving licence
• Good standard of education (A-Level or equivalent)
• Enhanced DBS check required

Why Join The Wisdom Hospice?

This is more than a retail management position.

It's an opportunity to lead a store with real purpose, inspire a community of supporters, and generate vital income that helps deliver outstanding hospice care across Kent.

You'll be joining an organisation that is passionate about its mission, ambitious about its future, and committed to finding the right person to help make The Hangar the premier charity retail destination in the region. 

Apply Now

If you're a dynamic retail leader with commercial flair, creative vision and a passion for making a difference, we'd love to hear from you.

Help us achieve our vision that fewer people die by suicide.

We're looking for an experienced and proactive Project Manager to join our Quality and Service Improvement team. This role is responsible for leading the successful delivery of operational projects from inception through to implementation, ensuring projects are delivered on time, within budget and achieve their intended outcomes.

This is a great opportunity for an experienced project professional to play a core role in delivering meaningful operational development. Working within a collaborative and purpose-driven team, you'll lead key projects that help improve quality, effectiveness and impact across the organisation

Contract terms:

• £41,416 per annum, plus benefits
• Fixed term contract until end of May 2028
• 35 hours per week (full-time)
• We are passionate about flexible working, talk to us about your preferences
• Hybrid, linked to our Ewell (Surrey) office
• We value meeting in person and working collaboratively. We work in person around 2 days or more per month
• 28 days annual leave, plus bank holidays

What you'll be doing:

You'll work closely with colleagues across the organisation, volunteer leaders, subject matter experts and external suppliers, bringing people together to deliver multifaceted, cross-functional projects that support operational excellence and continuous improvement.

As part of the Quality and Service Improvement team, you'll help embed strong project management practices, provide clear governance and reporting, and ensure stakeholders remain engaged and informed throughout the project lifecycle.

Key responsibilities:

• Leading operational projects from planning through to successful delivery.
• Developing and managing project plans, budgets, risks and dependencies.
• Coordinating colleagues, volunteer leaders and external partners to achieve project outcomes.
• Monitoring progress, resolving issues and providing clear reporting to stakeholders and governance groups.
• Ensuring projects meet agreed objectives, quality standards and deliver lasting improvements.

What you’ll bring:

• Experience delivering complex projects from start to finish.
• Strong stakeholder management, communication and influencing skills.
• Knowledge of project management methodologies and tools, e.g. Agile and Waterfall.
• The ability to manage risks, budgets and competing priorities effectively.
• Strong analytical skills and a collaborative approach to problem-solving.
• A project management qualification (desirable)
• Experience working within a volunteer-led environment (desirable)

For full details, please see the Job Description and Person Specification

Why Samaritans?

At Samaritans, you’ll join a values-led organisation with a powerful mission. You’ll be part of a collaborative and supportive team where your voice matters, your expertise makes a difference, and your work helps save lives.

We offer flexible hybrid working, great benefits, and the chance to make a tangible difference in suicide prevention across the UK and Ireland. To find out more about Samaritans, please read our recruitment brochure.

We are committed to building a diverse and inclusive organisation that reflects the people we support and who support us. We welcome applications from people of all backgrounds and walks of life. We are committed to creating an inclusive culture where everyone feels seen, heard and supported, at all levels of the organisation.

Apply now

If this sounds like the opportunity for you, we’d love for you to apply. You will be asked to answer some short application questions and to upload your CV and cover letter. If you require adjustments at any stage of the recruitment process, please let us know.

Applications close: midnight Tuesday 11th August 2026

Online Interviews: w/c 24th August

At Samaritans, human connection is at the heart of everything we do. 

We do not use AI at any stage during the selection process. Your application will always be carefully reviewed by the recruiting manager or a member of the Talent Attraction Team. 

We kindly ask that you avoid using AI tools to generate your application or interview answers. We want to hear your own ideas, insights, and writing style so your unique strengths can shine through. We recognise that some candidates may use assistive technology or tools to help with accessibility, structure or grammar.   

Avon Wildlife Trust are looking for an IT manager to manage The Trust’s internal IT services and provide support to all employees. We are looking for someone to provide project management support, oversee internal IT systems and help to develop the skills of employees through training.

We are looking for someone to build on the great work that has already been done with our IT systems, and take a proactive approach to supporting employees and building relationships across The Trust.

Who are we?

Avon Wildlife Trust is the longest established charity working towards nature’s recovery across Bath and North East Somerset, Bristol, North Somerset, and South Gloucestershire.

We were established in 1980, and have a strong track record of creating, restoring, and protecting vital habitats for nature.

Our region has an amazing array of different habitats, and we are working across them all. From our urban roots to the breathtaking Levels and Moors, through magical woodlands and precious grasslands.

As the first urban Wildlife Trust, we are leaders in engagement and community organising for nature within our cities, helping to sustain vital green corridors and connecting people with nature within urban areas.

We’re supported by an active membership from across our region, and more than 350 volunteers, including our trustees, who share their expertise and time to help us achieve our goals.

We are part of a wider network of 46 Wildlife Trusts across the UK and work with many partners to protect our natural environment and secure a flourishing future for wildlife and people together.

Avon Wildlife Trust values diversity. We are committed to creating a movement that recognises and truly values individual differences and identities. We actively encourage applications from people of all backgrounds and cultures. We also have robust child safeguarding policies, and this role requires two work references and an enhanced DBS check.

Benefits:

• Pension with 5% employer contribution
• Life assurance
• Hybrid working
• Wellbeing support including Employee Assistance Programme
• Employee Discounts and Cycle Scheme
• Wildlife Trusts Diversity networks
• Paid volunteering day
• Training and development
• One free Avon Wildlife Trust run course day per year
• Minimum 33 days of holiday (25 annual leave + bank holidays) plus long service loyalty scheme
• The opportunity to make a real and positive difference to nature

Position: Charity Shop Manager
Hours: Full-time, 35 hours a week
Contract(s): Permanent (2 positions available)
Location(s): Bosden Farm, South Manchester, SK2 5JL & Stockport, Greater Manchester, SK1 1LW
Salary: £25,258 per annum plus excellent benefits
Salary Band and Job Family: Band 1, Auxiliary

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job

The MS Society is looking for a passionate and dynamic Shop Manager to lead the daily operations of one of our retail locations. This role is key to supporting our mission of improving the lives of those affected by multiple sclerosis (MS).

The Shop Manager will be responsible for driving sales, managing a team of volunteers and staff, maintaining high standards of customer service, and ensuring efficient stock control. The role will also involve working with donors, promoting the MS Society’s work, and supporting fundraising efforts. The ideal candidate will have strong leadership, organisational, and communication skills, alongside a commitment to our charitable goals and the ability to inspire a dedicated team.

Key Responsibilities:

• Oversee all shop operations, including sales, stock management, and visual merchandising.
• Manage a team of volunteers and staff, providing training, guidance, and support.
• Drive sales targets and ensure the shop meets its fundraising goals.
• Ensure exceptional customer service standards are consistently met.
• Organise and coordinate in-store promotions and events.
• Manage donations and stock intake, ensuring the shop remains organised and efficient.
• Adhere to health and safety regulations and ensure the shop operates within budget.

This is a rewarding opportunity for an individual who is passionate about making a difference and eager to contribute to the success of the MS Society’s retail operations.

Closing date for applications: 09:00 on Monday 10th August 2026
N.B. Please confirm in your cover letter which location you’re applying for.

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme 
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

This is an exciting opportunity to join our Executive Team and play a pivotal role in shaping the future of our organisation by driving sustainable income growth, strengthening our public voice and extending our impact.

This newly created senior leadership role will lead a step-change in fundraising, marketing and external engagement, increasing awareness of vital services, and developing new opportunities to engage supporters, partners and communities.

With the chance to help deliver our ambitious strategy through to 2028, this role offers the opportunity to bring vision, creativity and leadership to an organisation committed to making a lasting difference in the lives of older people and unpaid carers 

The Hepatitis C Trust (HCT) is the UK patient-led charity for hepatitis C. The arrival of highly effective drugs allows us to cure almost everyone who has access to them. We now have an unprecedented opportunity to eliminate hepatitis C by 2030.

We are looking for a passionate and skilled manager who has excellent communication and organisational skills. Working under the guidance of the Southern Regional Manager, you will oversee a staff team and an expanding network of peer programs across Surrey.

Experience of working with disadvantaged groups and an understanding of providing services to vulnerable people is essential, alongside an understanding of how lived experience can support this work.

Your work will involve maintaining and monitoring our existing HCT peer projects across Surrey. This will involve providing support and supervision to existing staff, managing operational issues on a day-to-day basis and overseeing the management of local projects. 

This post also involves regular liaison with external partners across the region, including key stakeholders and NHS colleagues at the Surrey Operational Delivery Network (ODN), alongside drug and alcohol services, hostels, outreach services etc.

We may begin interviewing candidates before the closing date and reserve the right to close the vacancy early if a suitable candidate is appointed.

The Duke of Edinburgh's International Award Foundation is partnering exclusively with Robertson Bell to recruit a Finance Manager on a permanent, part-time basis (21 hours per week). This is an outstanding opportunity to join a globally respected charity at an exciting point in its evolution, taking ownership of core finance operations whilst helping strengthen the financial foundations of an organisation that empowers millions of young people across the world.

Joining during a period of positive organisational change, the Finance Manager will play a key role in a finance function that is evolving beyond traditional reporting to provide greater insight and support across the organisation and its global network of Award Operators. Working closely with the Head of Finance and Business Information, you'll have genuine ownership of the month-end process, lead a small finance team and drive continuous improvements, while also having opportunities to contribute to wider organisational initiatives that directly support young people around the world.

The organisation:

The Duke of Edinburgh's International Award is a global non-formal education and learning framework that empowers 14–24-year-olds to develop their purpose, passion and place in the world. Delivered across more than 130 countries and territories, the International Award Foundation works with partners around the world to ensure every eligible young person can take part through licensing and accreditation, global advocacy, research, training, fundraising and supporting digital transformation across the Award family.

The key duties of the Finance Manager are as follows:

• Lead the day-to-day operational delivery of the finance function, ensuring accurate financial processing, strong internal controls and the consistent application of finance policies and procedures.
• Take ownership of the operational month-end close process, coordinating timelines, reviewing ledger postings and ensuring high-quality balance sheet reconciliations.
• Manage and develop the Finance Officer and Credit Controller, providing regular coaching, support and clear direction to help them deliver to a high standard.
• Oversee all transactional finance activities, including purchase and sales ledger, payments, receipts, VAT accounting and Gift Aid submissions.
• Prepare accurate management accounts and work closely with the Head of Finance and Business Information to ensure financial data supports effective decision-making.
• Maintain audit-ready finance operations, ensuring robust documentation, clear audit trails and effective responses to audit queries.
• Drive continuous improvement across finance operations, systems and workflows to strengthen efficiency, resilience and financial control.
• Support budgeting, reforecasting and financial planning, whilst assisting with year-end financial statements, cashflow forecasting and wider finance projects.

The successful candidate will have:

• Experience within financial accounting or finance operations, including ownership of month-end processes and balance sheet reconciliations.
• Exposure to VAT, with charity VAT experience advantageous but not essential.
• Experience supervising or supporting colleagues, or the confidence and desire to step into your first formal people management role.
• A proactive mindset with the ability to identify opportunities to improve finance processes and systems.
• Previous experience within the charity or wider not-for-profit sector would be advantageous.
• Qualified as an accountant, or be in the latter stages of study.

This is a permanent, part-time opportunity working 21 hours per week, with flexibility to spread these across either three full days or shorter hours across the week. The role is based in London, operating on a hybrid basis.

Applications close on Sunday 23^rd August, with first-stage interviews expected to take place during the week commencing 31^st August. Robertson Bell is managing this recruitment campaign exclusively on behalf of The Duke of Edinburgh's International Award Foundation, so please submit your application as soon as possible to avoid disappointment.

Thank you for your interest in joining the Institute of Health Visiting (iHV), the UK’s leading professional body for health visiting.

This is a rare and exciting opportunity to join a growing, forward-looking organisation at a pivotal time. With a strong and expanding membership, iHV is working to strengthen the health visiting workforce and shape the future of child and family health across the UK.

As Policy Manager, you will play a key role in influencing national policy across priority areas including early years, prevention, public health, child protection and workforce. Your work will directly support iHV’s mission to improve outcomes and reduce inequalities for babies, children, families and communities and spread excellence in health visiting.

Working closely with our clinical team, members and partners, you will develop evidence-based policy positions and help ensure frontline expertise informs decision-making at the highest levels.

You will be joining a collaborative, passionate team in a fast-paced environment where no two days are the same – and where your work will make a real and lasting difference. For full information, please view our recruitment pack. 

Key responsibilities:

• Lead the co-development of evidence-based policy positions with iHV’s clinical team, members and partners.
• Monitor policy developments and identify opportunities to influence change.
• Produce high-quality briefings, consultation responses and reports.
• Build relationships with stakeholders across government, charities and the health sector.
• Gather, synthesise and apply frontline insight to inform policy development – including the production of iHV’s high-profile ‘State of Health Visiting’ survey and report.
• Work closely with the Systems and Digital Manager, applying digital and data expertise to leverage digital tools and emerging technologies (including AI) to strengthen evidence-gathering, inform policy development, and improve organisational effectiveness.
• Support delivery of policy elements of iHV projects and organisational priorities.
• Represent iHV at meetings and contribute to sector discussions.

About you:

We are looking for the following essential skills and experience:

• Strong understanding of UK policy-making processes and child and family health/ early years policy – ideally informed by experience working within or closely with government or public sector organisations.
• Exceptional writing skills, with a proven ability to produce authoritative, high impact briefings, reports and policy documents that are clear, persuasive and tailored to diverse audiences.
• Highly developed analytical skills, with the ability to interpret complex information and evidence from multiple sources and translate this into clear, practical and actionable policy recommendations.
• Ability to collate, synthesise and critically assess diverse sources of insight, including frontline practitioner perspectives, quantitative and qualitative data, to inform robust policy development.
• Experience developing or contributing to evidence-based policy outputs (e.g. briefings, reports, consultation responses).
• Strong interpersonal and relationship-building skills, with the ability to work effectively and collaboratively with a wide range of stakeholders and partners.
• Strong organisational and project management skills, with the ability to manage competing priorities, coordinate inputs and deliver work to deadlines.
• Confident verbal communication skills, with the ability to contribute effectively to meetings, events and external discussions, presenting complex ideas clearly.

The Senior Programme Manager will be responsible for  managing  FFRP, a London wide programme that supports families on low income to access good quality, free and independent advice, in order to prevent or alleviate financial hardship. The ideal candidate will be an experienced project manager, confident in relationship management and in evaluation and monitoring, with a strong understanding of the free legal advice sector in London. 

The Inland Waterways Association (IWA) is the only independent, national charity supporting and regenerating Britain’s rivers and canals for leisure, living and business. We campaign both locally and nationally for the waterways; lobbying parliament, championing regeneration, promoting sustainability and the environment and raising waterways users concerns. We also love to roll up our sleeves and get involved with direct work on the waterways, both through local branch activities and through the hands-on activities of our Waterways Recovery Group. 

At its heart IWA is a membership organisation, with around 8,000 individual members and over a hundred affiliated waterways organisations, groups and businesses. Having just celebrated the 80th anniversary of our founding in 1946, we continue to build on our legacy of campaigning, action and delivery for the future. 

We are looking for an experienced and enthusiastic manager to co-ordinate the day-to-day operation of the charity. Reporting to the chair of the Trustees and with a small team of permanent staff focused on three areas – Campaigning, Restoration and Support, your prime responsibility will be to ensure the smooth running of the charity. 

As an experienced manager you will have experience of all areas of business management: marketing, finance, human resources as well as the myriad issues common to all small charities and businesses. An experienced communicator and active people manager, you will be able to bring your skills to both managing the staff and integrating their work with that 
done by trustees and other volunteers for the Association.  The role may involve some out of office hours work. 

FUNDRAISING MANAGER

Looking for a fundraising role where your work genuinely changes lives?

Our client is a charity supporting families and individuals through programmes focused on poverty relief, emotional wellbeing, education, community support and long-term life transformation. They are looking for a proactive, relationship-focused Fundraising Manager to help grow and strengthen their fundraising across trusts, donors, events and community fundraising.

This is an exciting opportunity to join a growing charity making a real difference to families and local communities. Working closely with their Fundraising Director, you’ll play a key role in building meaningful supporter relationships, delivering engaging fundraising activity and helping develop sustainable income streams that allow the charity’s work to flourish.

This is far more than a desk-based fundraising role. They require someone who enjoys building connections, spotting opportunities, bringing ideas to life and getting involved in the practical delivery of fundraising activity.

Your work will include:

• Building and nurturing strong donor and supporter relationships
• Supporting trust and foundation applications and reporting
• Helping plan and deliver fundraising events and community initiatives
• Managing and maintaining fundraising data through Salesforce CRM
• Supporting the delivery of fundraising strategy across multiple income streams

We’re looking for someone who:

• Has experience in fundraising, donor engagement or community fundraising
• Is comfortable working independently and as part of a team
• Has experience using CRM systems (Salesforce desirable)
• Enjoys both strategic thinking and hands-on delivery
• Is a confident communicator and relationship builder
• Will respect the charity’s Christian ethos.

In return, you’ll join a supportive and collaborative team within a charity that is growing, ambitious and deeply rooted in community impact. You’ll have the opportunity to develop across different areas of fundraising and charity life while seeing the direct impact of your work on families and individuals who need support.

If you’re passionate about people, purpose and building relationships that make a difference — we’d love to hear from you.