Courses Manager Jobs

We are looking for an experienced individual to join KRAN's senior management and be the full-time lead on advocacy and support, managing a team to deliver effectively for our young people. Services include case work, mentoring partnerships with volunteers, wellbeing activities and youth engagement activities.

We’re a small, ambitious team looking to maximise our impact by raising awareness of what we do, building our community and developing strategic partnerships. We’re looking for someone who can communicate our mission, get people on board and pave the way for new projects and activities. The responsibilities of the Partnerships & Community Manager will include:

• Creating and owning the partnerships and community strategy, goals, monthly plan and budget for 2024 and beyond
• Strategy and execution of external communications to position CAIF as an inclusive hub for shared expertise, updates and resources on Cooperative AI.  For example: a monthly newsletter; the website and YouTube channel; a regular blog
• Planning and hosting CAIF events, for example: a retreat of 25-50 leaders in the field; a summer school for high-potential grad students; online seminar series; online panel discussions on Cooperative AI; competitions & workshops at major conferences
• Delivering programs and events with other organisations in our network (such as the Centre for the Governance of AI, the Schwartz Reisman Institute for Technology and Society, the Collective Intelligence Project, or the Center on Long-Term Risk), and helping to build new connections to other organisations
• Providing non-technical input to support the development of learning resources on Cooperative AI such as an online course, bibliography, and modules for inclusion on other organisations’ curricula. Leading on the promotion of these resources
• Owning our social media policy and managing our mailing lists
• In order to achieve all the above, you may also be responsible for hiring and managing at least one direct report, and managing the work of external contractors

Title:    Programme Manager

Reports To:  Director of Programmes & Development  

Salary:  £29,000 - £31,000 per annum, dependant on experience  

Location:  Home-based, flexible with easy access to the Wiltshire area

Contract:  Permanent, full time

Holiday:      25 days per annum, plus public holidays

Application:  Application Form

Closing Date:    Thursday 18th Janaury 2024 at 23:59

The Charity

The Youth Adventure Trust is a youth development charity working with vulnerable young people aged 11 to 16 years old from Wiltshire and Swindon. Our outdoor activity based YAT Adventure Programme enables young people to challenge themselves, experience success, learn to go beyond their own expectations and grow in confidence. Through a series of residential camps and day activities they are able to build resilience, self esteem and develop social and life skills. The YAT Resilience Programme works to the same outcomes through a year long programme of monthly activities, home-based challenges and reflective practice. Our Mentoring Programme works with those young people in need of some additional individualised support at the end of our other programmes. The Trust’s Bursary Programme is open to all those young people who have completed an initial programme, in order to assist their next steps into further activities. Our aim is to make a lasting improvement to the lives of vulnerable young people. All our services are provided completely free of charge to the young people who are nominated by schools and other youth organisations to take part. 

The Role

We are looking for an experienced, dynamic and motivated Programme Manager to deliver, manage and support our YAT Adventure Programme.

Responsibilities will include:

• Acting as the key point of contact to organise, deliver and oversee the Adventure Programme to a group of young people, including managing and supporting residential adventure camps and activity days throughout the year.

• Recruiting young people to the programme, working in collaboration with our referral partners including schools and other organisations, ensuring all involved have an excellent understanding, relationship and experience with the Youth Adventure Trust.

• Working in partnership with the young people’s families to promote full attendance, effective participation and ensure they have all the information they require. 

• Carrying out direct work with young people to help support their needs and fulfil the Youth Adventure Trust’s aims.

• Providing ongoing feedback to young people, parents, carers and schools.

• Supporting the effective monitoring of the programme and measurement of young people’s developmental outcomes.

• Working with the Mentoring Managers to select and support young people moving on to the Mentoring Programme, and promote take up of the Bursary Programme. 

• Ensuring the highest standards of support, safety and safeguarding across the programme and all aspects of the Youth Adventure Trust’s work.

• Taking the lead with day-to-day administration and management of the programme. This will include maintaining a database, producing written communications and reports, information leaflets, website updates, budget monitoring, booking and negotiating with providers, and an array of detailed record keeping.

• Contributing to organisational planning and development, including supporting the development of further opportunities for young people. 

• Supporting the fundraising team through providing feedback, reports or event support.

You will also;

• Be involved in sector networking and awareness raising on behalf of the Trust.

• Act as an ambassador for the Youth Adventure Trust at all times.

The post is subject to a six months’ probationary period.

The Candidate

To be up to the challenge you’ll need an excellent understanding and a proven track record of relevant experience working with vulnerable and challenging young people. You’ll need demonstrable skills at building effective relationships with young people, parents/carers, and professional organisations. You’ll need strong influencing and motivational skills; the capacity to get the best out of people and confidently deal with issues and challenges. You’ll be an excellent communicator, planner and problem solver, a strong team player and an exemplary role model. 

We need someone with:- 

• Commitment to safeguarding and dedication to promoting the welfare of young people.

• Relevant experience of managing young people, preferably in a residential environment as well as outside of this.

• Experience in working in partnership with other professional organisations and parents/carers.

• Strong leadership and team skills to motivate, support and work alongside a team of volunteers, activity instructors and logistics staff. 

• Self-motivation with the ability to work on their own initiative to plan and manage their workload.

• Strong IT skills including experience of MS Office, web based platforms and databases.

• Excellent administrative skills and a methodical and thorough approach.

• The ability to perform well and problem solve in high-stress and changing situations. Ability to be flexible and dynamic in approach.

• Excellent communication and interpersonal skills.

• A positive attitude, high energy and enthusiasm for the work of the Youth Adventure Trust; an understanding of the positive impact outdoor adventure can have on vulnerable young people, and a desire to help inspire young lives.

In addition:-

• The ability to work flexible hours, evenings and weekends as required is essential - if you are looking for a predictable 9-5 work environment, this won’t be the right fit.

• A full driving licence and access to your own vehicle is required.

Safer Recruitment

The Youth Adventure Trust is committed to safeguarding and promoting the welfare of young people and requires all employees to share this commitment. The suitability of all prospective employees will be assessed during the recruitment process in line with this commitment and in compliance with current employment legislation, and relevant safeguarding legislation and statutory guidance. 

Please be advised;

• a satisfactory Enhanced DBS Disclosure with Children’s Barred List will be required for this post;

• we will seek references on shortlisted candidates before interview, and may approach previous employers for information to verify particular experience or qualifications;

• if the applicant is shortlisted, any relevant issues arising from his or her references or application will be taken up at interview; 

• in accordance with due diligence checks, online searches may be conducted as part of the selection process on shortlisted candidates;

• if the applicant is currently working with children, on either a paid or voluntary basis, his or her current employer will be asked about disciplinary offences relating to children, including any in which the penalty is “time expired” (e.g. where a warning could no longer be taken into account in any new disciplinary hearing), and whether the applicant has been the subject of any child protection concerns, and if so, the outcome of any enquiry or disciplinary procedure. If the applicant is not currently working with children but has done so in the past, then contact will be made with that employer who will be asked about these issues; and 

• applicants should note that providing false information is an offence and could result in the application being rejected, or dismissal if the applicant has been selected, and possible referral to the police.

Please review our Safeguarding Policy available in the policies section of our website. 

How to Apply

Please complete the Application Form which includes the opportunity to outline why you think you are suitable for this role, making specific reference to the Job Description and Person Specification above. 

The Application Form should be returned to:

Tessa Woodrow, Director of Programmes and Development

Applications Closing Date: Thursday 18th January 2024 at 23:59

Shortlisted candidates will be notified on Friday 19th January 2024 

Interview Date: Thursday 25th January 2024, Location TBC

A second interview will be held for selected candidates on Sunday 11th February 2024 in the Wiltshire area. 

The Youth Adventure Trust sincerely thanks all those who apply, however only those considered for an interview will be contacted.

Unfortunately we are unable to reimburse interview expenditure incurred. 

Data Protection Statement

For information about how we use your data, please see the Privacy Policy on our website, or request a hard copy by calling us.

Equal Opportunities and Diversity Statement

The Youth Adventure Trust is an equal opportunities employer, values diversity and is strongly committed to providing equal employment opportunities for all employees and all applicants for employment. 

Position Summary

The Senior Project Manager plays a crucial role in efficiently planning, executing, and closing projects. This dynamic role requires strong communication, financial and organisational skills. The Project Manager is responsible for overseeing the entire project lifecycle, ensuring that goals are achieved on time, within scope, and within budget.

Key areas of responsibility

Project Management

· Developing, with the forest team, comprehensive project plans, outlining scope, objectives, timelines, and resource requirements.

· Establish internal monitoring and tracking systems.

· Ensure adherence to project timelines and milestones. 

· Produce narrative and progress reports with team members for donors as required.

· Monitor and manage project budgets, ensuring financial goals are met.

· Communicate with donors as required.

· Provide support for the campaign lead and other senior members of the organisation as directed.

· Adhere to donor monitoring and evaluation as required by the donor.

· Line Management of forests campaign staff as required.

Finance 

· Monitor and manage project budgets, ensuring financial goals are met.

· Maintain running funder budgets of team expenditure and responding promptly to all internal and external queries.  

· Prepare and assist Campaign & Budget Leads with Forests EIA UK Yearly Budgets

· Prepare and assist Campaign & Budget Leads with new Applications / Operational Report, Budgets

· Assist EIA finance team with Project External Audits

· This role does not require travelling.

Partner Management

· Cultivate strong relationships with overseas partners.

· Work with partners to collaborate to ensure goals, deliverables and reporting

· are on time.

· Ensure budgets and financial reporting are in line with EIA internal and donor requirements.

· Working for financial capacity building of partners around the full reporting cycles specified by funder grant agreements and conducting periodic sample financial due diligence testing on all partner expenditures.

· Ensure adherence to project timelines and milestones.       

Strategic Planning 

· Contribute towards EIA’s Long Term strategic planning process.

· Ensure the alignment of the campaign's strategy and the overall strategy of EIA UK

· Participate in the implementation of EIA’s Theory of Change

· Assist in the production and delivery of campaign strategies through an integrated planning process involving all departments.

· Assist the Campaign Leader in identifying opportunities for cross-collaboration across programmes as well as facilitating and encouraging effective collaboration across all functions.

Risk Management

· Identify potential risks and develop contingency plans.

· Proactively address issues and challenges to prevent project delays.

· Escalate critical issues to senior management when necessary.

Fundraising

· Assist the Fundraising department with campaign fundraising, producing proposals for donors and participating in fundraising activities as necessary.

· Identify grants and funds to develop fundraising proposals.

Communication 

· Communicate project status, issues, and risks to team members and stakeholders.

· Facilitate regular status meetings and reporting.

Monitoring and Evaluation

· Ensure that project deliverables adhere to project requirements.

· Implement and monitor quality assurance processes throughout the project lifecycle.

· Create and implement an M & E system for the forests campaign.

· Ensure the use of tracking project outputs and results.

Person Specification

Essential Experience, Skills and Competencies

· Proven senior experience in delivering projects within the not-for-profit sector.

· Educated to degree level or equivalent or proven relevant experience.

· Completion of the PRINCE2 programme or equivalent.

· Experience working across multiple grants and projects.

· Financial management knowledge, including budgeting and forecasting in nonprofit organisations.

· Experience working with statutory funding from international donors (EG: FCDO- DEFRA- USAID-)

· Strong computer literacy in all standard applications including Microsoft 365, Teams and SharePoint.

· Experience working with remote and overseas staff.

· Broad international experience with multiple partnerships

· Strong inter-personal skills

· Able to demonstrate initiative, adaptive management, and collaborative decision making.

· Experience in fundraising proposals and reports

· Strong organisational skills including information and data management.

· Able to work flexibly and under pressure, juggling multiple activities and effectively prioritise workload. 

· Able to communicate persuasively and informatively to a range of audiences

Preferable

· Experience in Forest and Land use sectors.

· Additional languages: European and or Asian Languages.

Reports to: Head of UK Advocacy
Location: UK  - Hybrid working with 1-2 days per week from London
Salary: £48k - £58k per annum dependent on experience 
Contract: Full-time, Permanent
Hours 35 hours per week, Monday to Friday 

About Malaria No More UK

Malaria has been described as the oldest killer disease in history. Even now, despite recent progress, it claims the life of a child every minute.

Malaria No More UK (MNMUK) brings proven global experience and expertise in advocacy and creative communications to the zero-malaria fight. From our locations in London, UK and Nairobi, Kenya we aim to accelerate an end to this deadly disease by:

• Securing leadership and investment globally and in the UK
• Building a powerful, united voice for the global malaria campaign to hold leaders to account
• Strengthening local advocacy capacity in key countries in Africa

Since 2000, the world has made enormous progress. The global malaria fight is becoming the biggest public health success story in history, and we are determined to maintain momentum.

Job summary

Malaria No More UK is looking for an exceptional leader to further build and drive our work influencing Westminster and Whitehall and who can work with sector partners, business leaders and champions in the UK and global to strengthen parliamentary engagement and reach. In a period of significant political uncertainty, this is an exciting opportunity for the successful candidate to ensure that the UK can rebuild its role as a leader in the fight to end malaria - using its convening power, financial muscle and political voice in both domestic and international arenas.

You will have excellent understanding of parliamentary systems and procedures and excellent political nous. The role holder will be a self-starter who can think innovatively about how to create and deliver engaging campaigns for parliamentarians and who can convene a range of business leaders and science experts, amongst others, to engage and propel action in parliament and the UK government to end malaria. As an articulate and confident influencer, demonstrating political awareness and sensitivity, you will create sustainable relationships and represent the charity both internally and externally and play an active an engaged role in both supporting UK activity and the broader activities of the charity as a whole.

Key responsibilities 

• Design and lead the delivery of our UK advocacy strategy, with support from the UK Constituency Advocacy Manager, UK Advocacy Officer and APPG co-ordinator, who are direct reports, and the wider team to inspire increased support from the UK government for the malaria campaign.
• Develop strong relationships with relevant players in and around Parliament and across Government: including identifying, recruiting and working with champions, key influencers and political targets, and developing targeted collateral such as issue briefs and submissions.
• Monitor UK and international debates and policy on international development; working with the policy team and others to identify opportunities for influence.
• Monitor and report on the impact of our UK advocacy strategy and evolving external context, informing evidenced based strategy development and course corrections, contributing to organisational funding proposals.
• Coordinate and drive efforts for UK leadership and action on malaria and global health through the Commonwealth and other international platforms (e.g., UN, G7 etc.)
• Work closely with colleagues to identify and build synergies between our UK and international advocacy, policy and communications work.
• Work collaboratively with the communications team to develop and deliver effective digital and traditional media and thought leader opportunities.
• Build external relationships and coalitions in the development sector and beyond in support of the malaria campaign and ensure an intelligence and insight driven advocacy strategy.
• Provide briefings for directors and external partners on the context and status of the government relations strategy, including in advance of meetings with senior politicians and civil servants.
• Provide ad hoc support to the CEO and Leadership Team to develop and support other areas of work as required.
• Undertake any other reasonable additional duties as required by MNMUK.

 Qualifications, skills and experience  

Essential 

• Experience of overseeing the design and delivery of innovative high-impact advocacy and/or campaigns which have influenced governments, parliamentarians and the media to bring about change in policy, practice or funding.
• Superb communication skills and demonstrable experience of effective oral and written communications with a range of diverse audiences, e.g., staging advocacy events, formal submissions, presentations, media briefings and engaging correspondence with key individuals.
• Strong research and analytical skills and an ability to get up to speed quickly on new issues.
• Experience of working in or around UK Parliament and Whitehall and an excellent understanding of UK political parties, key institutions and processes, including parliamentary groups, committees and government departments relevant to the role.
• Experience of leading a team and working across disciplines to lead co-ordinated campaigns, particularly on digital communications, press and policy.
• A willingness and ability to travel overseas occasionally as required.

Desirable 

• Experience of working in international development and on global health issues.
• Experience of working in coalition of a variety of stakeholders.
• Experience of working with UK government and influencers to project UK influence abroad
• Experience of identifying and recruiting new cross-sector champions and cultivating high level influencer engagement including long-term relationship management.

Key Qualities

• A “can do” attitude and team player with ability to think quickly, proactively and strategically.
• A willingness and ability to travel within the UK and overseas occasionally as required.
• We are seeking individuals who are committed to fostering a workplace culture that embraces fairness, kindness and respect towards their colleagues.
• High awareness of Diversity, Equity and Inclusion issues and practice.

MNMUK recognises the value of a team in which people from diverse backgrounds can introduce fresh ideas and contribute to delivering our mission to make Malaria No More. We welcome applications from candidates, regardless of their race, gender, disability, religion/belief, sexual orientation or age.

Staff Benefits Include:

• 10% employer pension contributions.
• 28 days’ annual leave plus public holiday days in the postholders country of residence.
• Private medical insurance may be available for non-UK residents depending on the postholders country of residence.
• Subsidised gym membership
• Fully flexible working opportunities
• Interest-free staff season ticket loan and bicycle loan schemes.
• Continuing personal development opportunities.
• Professional training & qualifications subsidy.

Application and Interview Process

To apply, please send your CV and a covering statement detailing how you fit the role and why you want to work for us. Please also indicate your current salary expectations in your covering statement. We value transparency and aim to offer competitive renumeration packages based on experience, relevant qualifications and market standards.

Closing Date: 6th January 2024 – Please note that this vacancy may close early if we receive a sufficient number of applications. Therefore, we encourage interested candidates to apply promptly.

There will be a two interview process conducted via Microsoft Teams.

This job description and person specification is a statement of requirements at the time of writing and is not contractual or exhaustive. It should not be seen as precluding future changes after appointment to this role and it may be amended over time in consultation with your line-manager and the Director.

Do you want to make a difference and be part of a vibrant and inclusive organisation that has been helping save lives for more than a century?  As one of the country’s best-loved charities, St John Ambulance played a pivotal role in responding to the pandemic as well as everyday health emergencies, training, supporting communities, and improving young people’s lives.

We are at a key stage as we embark on our new fundraising strategy and look to invest in growing and retaining our supporters. Within the Individual Giving team, you will play an important part in helping to achieve the step-change in the growth of its net voluntary income. The role will work closely across individual giving and the wider fundraising directorate to develop an evolving retention programme that will aim to engage effectively with supporters and increase their lifetime value using a range of products and channels. The role will focus on managing and leading the retention team and strategy which includes using insight and data to develop supporter journeys for a range of audiences. 

You will be able to work in a hybrid way with 8 days per month required at our London office. 

We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do. The role benefits from a competitive salary, generous pension, hybrid, flexible working, 33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years, options to buy and sell holiday, free first/mental aid first aider courses, Blue Light and NHS online shopping discounts, cycle to work scheme, life assurance, flu jab, eye care, mental health and wellbeing tools and volunteering days. 

About You:

You will have experience working in a third sector direct marketing role including experience of using fundraising databases, developing and nurturing key relationships and using a variety of media including direct mail, digital and social media. You will be creative and innovative with strategic analysis skills giving you the ability to assess opportunities, understand impact and grab the attention of key audiences. 

About The Role

• Manage the retention programme and team to ensure campaigns are delivered on time and to budget and to ensure clear supporter journeys are in place across a range of audiences
• Develop an annual plan of retention activity to monitor and analyse all campaign results
• Working collaboratively with key fundraising and data teams lead the development and continuous improvement of supporter journeys across different SJA audiences
• Working collaboratively with data teams to ensure effective use of segmentation for delivery across a range of annual campaigns
• Liaising with finance and the Shared Services Centre, to coordinate the development, delivery, administration, coding and processing of donations

Please see the job description for more detail 

Interviews will be held on the 11th and 12th January. 

About Us:

St John Ambulance is committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve. At St John, everyone is valued and supported to thrive; we have several networks including the Armed Forces Multi Culture, Disability and Accessibility, Pride, Family and Carers and Women’s groups. .We do not tolerate any form of discrimination and engender a sense of belonging for all, by creating an environment of mutual respect, where we value unique differences and demonstrate authentic allyship. We believe passionately in equity, diversity and inclusion. 

Closing date - midnight - 7th January. We reserve the right to close this vacancy early if we receive a high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Every 6 minutes someone learns that they are losing their sight. Every five hours, a baby is born with sight problems. In these moments, two profound questions emerge:

• Can this be stopped?

• How do I (or my child) live this life?

The merger of Fight for Sight and Vision Foundation on 1st April 2023 will enable us to address both questions. By combining our strengths and expertise we’ll be the only significant national funder with the efficiency, capability, and capacity to increase investment in medical research and social improvement. Together we can mitigate both the prevalence and impact of sight loss.

We have a clear ambition, led by our CEO, Keith Valentine, who has valuable lived experience of sight loss. This ambition includes retail growth plans and an income generation strategy to open more shops over the next 5 years. We currently operate 10 shops selling donated goods, including an online eBay shop.

We are now looking for experienced, committed, and creative individuals to join our dynamic team as we devise and launch a new five-year strategy. You’ll be part of something impactful, we’d love to hear from you.

The Hampton Hill Shop Manager will play a crucial role in the future growth of our newly merged charity and the impact that we can achieve through partnership for people with sight loss.

JOB DESCRIPTION AND PERSON SPECIFICATION

Responsible to

Area Manager

Direct reports

Immediately responsible for recruiting and developing a team of dedicated volunteers. In due course the role and responsibilities may grow in line with organisational growth and priorities.

Working hours and contract

Permanent, part-time

21 hours per week over three days, primarily weekends but flexible over a seven-day rota

Salary

£21,749 pro-rata plus OTE Bonus

Location

Hampton Hill

Start date

 As soon as possible

 

Role Responsibilities:

Purpose of Job

· To coach, lead and manage a team of volunteers

· Drive sales performance to exceed targets, maximising cost efficiency

· Maximise shop profits through delivery of the retail strategy, including income, gift aid donor sign up and conversion, donations and other income generators.

· To achieve compliance with relevant regulation e.g., health and safety and safeguarding, whilst adhering to all policies and procedures

· To promote strong relations within the local community to enhance the profile and good name of the charity

Main Responsibilities

· To deliver shop income plan

· To achieve gift aid income objectives, donor sign up and conversion. Improving processes to deliver maximum value, coaching colleagues to success

· To support and manage volunteer pricing to ensure items are processed in line with policies and procedures, recognising and thanking the team for their contribution

· To develop a culture of ownership and follow up within own team and volunteers

· To adhere to safe, legal & secure requirements and standards for the shop, both front and back of house

· To induct, train and coach new colleagues, as evidenced through induction paperwork and development plans

· To role model and promote effective team communication, celebrating success and sharing best practice

· To liaise closely with the Warehouse Manager, Area Support and Volunteer Manager and Area Manager

· To role model exceptional customer service to supporters and donors, providing feedback in a timely manner

· To ensure the highest standards of customer care and service are demonstrated by self, line reports and volunteers

· Promote, monitor and act on internal and external customer feedback

· To evidence effective local networking to generate donations and volunteer engagement, including local business and other stakeholders

· To monitor and check security of stock and debrief variances with the Area Manager

· To proactively assess own development needs and seek out development opportunities to enhance contribution to Retail objectives and operations

· To take ownership of good housekeeping for all areas of responsibility

· To accept responsibility and carry out any other task commensurate to the role

Person specification:

Skills, knowledge & experience

Sales and Profit

· Monitor and be accountable for sales and category performance, as well as ensure that the team are aware of and engaged in the shop’s financial performance

· Foster a creative and entrepreneurial shop environment where team members seek to maximise income in new and innovative ways both within the shop and through a variety of channels, such as community events

· Manage the team to maximise income from Gift Aid on donated products

· Ensure that all of Vision Foundation financial procedures are adhered to and executed in a timely fashion by the shop team

Shop Floor

· Ensure sourcing sufficient levels of donated stock locally in collaboration with the shop team

· Establish efficient and commercially successful stock processing systems (such as pricing, quality standards, consumer safety, stock density and culling stock), including backroom systems and ensure these are adhered to by the volunteer team. Ensure that all legal and Vision Foundation internal regulations regarding donated stock are adhered to

· Inspire the team to provide a great customer and donor experience, which enables The Vision Foundation to attract new supporters every day. Ensure that feedback, including complaints are escalated to the Area Manager within the agreed timeframes

· Empower the team to create original, appropriate and commercially successful visual merchandising displays, including shop windows

· Make sure that all procedures for the sale of new products are followed by the volunteer team (if applicable)

· Work with the Area Manager to ensure our shops are in good condition, maximise their potential and are fit for purpose

· Provide a safe and healthy working environment and ensure that all team members are aware of and operate within Vision Foundation’s health and safety policies and procedures, including waste management and customer safety

Leadership - Volunteers

· Recruit, induct, and retain an inclusive and diverse volunteer team, which is large enough in numbers and capable to maximise the shop’s income and profitability and guarantee the smooth running of the shop.

· Maintain an empowered, well trained, motivated and engaged volunteer team with excellent levels of communication at team and individual level.

· Connect the volunteer team with Vision Foundation’s work and help them to understand the value of their contribution

Leadership - Paid Staff

· Recruit, induct, and retain an inclusive and diverse volunteer team, which is large enough in numbers and capable to maximise the shop’s income and profitability and guarantee the smooth running of the shop.

· Maintain an empowered, well trained, motivated and engaged volunteer team with excellent levels of communication at team and individual level.

· Connect the volunteer team with Vision Foundation’s work and help them to understand the value of their contribution.

Management - being part of Vision Foundation

· Play active part in the charity, including attending and contributing to all-staff meetings

· Play a key role in enabling the shop to represent Vision Foundation and increase the knowledge of the local community about our mission and work

· Be accountable for the integration of the shop into the local community in collaboration with the shop team

· Empower the team to respond to all appeals and fundraising opportunities.

· Adhere to and enforce Vision Foundation’s safeguarding policies.

Other

· Required to adhere to Vision Foundation’s vision, mission and values

· Understanding of and commitment to adhere to equality, diversity, and staff health and wellbeing principles

Personal qualities

· The ability to work under pressure whilst remaining calm and organised

· To be receptive to change and to act as a change agent

· The ability to maintain excellent rapport with staff, volunteers, supporters, and donors

· To demonstrate a calm and logical approach to problem solving

· To consistently demonstrate a dedicated approach to the quality of customer service and team working.

· Comfortable working in a small team both strategically and operationally

· Commitment to teamwork, business partnering and a collegiate approach – with a ‘can do’ attitude and a sense of humour.

· Able to provide positive, dynamic, tenacious and flexible leadership at all times.

· Results-driven, able to measure and quantify own outcomes.

· Adaptable to changing landscape and evolving organisation.

· Willing and able to operate at pace in an organisation going through rapid change, using your initiative and delivering to tight deadlines

· Excellent verbal and written communication skills

· Highly organised with ability to plan effectively and allocate resources appropriately.

· An understanding of and commitment to London’s blind and partially sighted people.

Flexibility

· The role description is a general outline of duties and responsibilities and may be amended as the newly merged charity develops and the role grows. The post holder may be required to undertake other duties as may be reasonably required from time to time.

ABOUT THE ROLE

We are currently hiring a Service Manager to lead multiple services across Royal Borough of Kensington and Chelsea (RBKC). You will be responsible for delivering the highest standards of service quality, performance, and improvements across your service through excellent leadership and embodiment of the values of the organisation. You will be responsible for ensuring the full contract and regulatory compliance is followed, and support the Head of Service in the implementation and delivery of service monitoring and development. You will contribute to the strategic direction of local services.

Rota: Monday to Friday 9am to 5pm, flexibility required to meet service needs, based across all RBKC services under your area

ABOUT THE SERVICE

You will manage a service which spans across RBKC providing 154 units of accommodation to people experiencing homelessness and have complex needs. Commissioned by RBKC, the services range from 24 hour supported accommodation, to self contained flats with visiting support. 

As the service manager, you will lead the team to deliver exemplar Trauma Informed support to our residents and participants. The current team you will directly manage:

• Deputy Manager x 3
• Activities Coordinator x 1
• Resettlement Manager x 1

The in-service leadership team support a team of frontline Support Mentors and Peer Support mentors to deliver dynamic and flexible person centred support aimed at empowering our residents to make and sustain positive change. 

Benefits, including Non-Contractual Perks

• 25 days annual leave, increasing with the length of service
• Training and Development, including access to courses, upskilling, and progression plans
• Medicash includes discount gym memberships, routine optometry care, dental treatments, and physiotherapy treatments
• Employee Assistance Programme, including counselling
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing.
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards

If you have the passion, creativity, and tenacity to make a real difference in people's lives, challenge stigma and make our communities safer, we would love to hear from you!

ABOUT YOU

We're looking for someone who is driven to provide high quality care and support to others. Ideally, you are an effective leader who thrives on team work, with an ability to communicate effectively with people from different backgrounds, respecting equality, diversity, and inclusion. You will be confident working in the social care setting with the ability to be compassionate, supportive, and empowering to others. If you meet the above, and are able to form effective, positive, and motivational relationships, keep reading!

OVERVIEW OF KEY RESPONSIBILITIES

Management

• Provide high quality support and line management to staff, offer guidance, support and advice to the team and support them as a leader.
• Responsible for management and leadership of employees and the full employee lifecycle. 
  This includes Recruitment, Onboarding, Inductions, Probation reviews, Performance management, KPI and target monitoring, Employee relations cases, Staff wellbeing and support, Grievances, Sickness, Disciplinaries.
• Office Management such as premises, online system management, and managing the working environment.
• Build strong internal and external relationships.
• Proactively embed a culture of learning, development and evaluation, with a strong team working dynamic.
• Task delegation of responsibilities and caseloads.

Operational

• Provide managerial oversight of the service area, ensure delivery in line with contractual requirements.
• Contract Management and Internal Auditing.
• Manage the day to day delivery of the service, working directly with staff, participants, and residents to provide high-quality delivery of service.
• Provide emergency on call service as and when required in case of emergencies.
• Ensure adequate staffing levels.
• Tenancy Management such as health and safety, rent/service charge collections, and tenancy agreements.
• Be an active member within the team such as supporting with day to day caseloads and engaging with participants and residents at service.
• Admin will vary.

Financial Management 

• Budget Management, ensuring the budget and reviewing monthly management accounts.
• Promote effective cost control mechanisms.
• General financial management.

Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position. 

KEY CRITERIA

What we are looking for:

• Direct experience working in a Health and Social care environment or similar, and/or Appropriate Professional Qualification )NVQ/Diploma Level 3 in Management/Health and Social Care) or equivalent
• Understanding and/or Experience of working with people of complex backgrounds, ex-offenders, mental health, substance misuse, challenging behaviours or a good understanding of the sector
• Experience of working with and engaging with diverse groups of people from varying backgrounds
• Budget Management Experience and/or willingness to learn financial management
• IT proficiency, with the ability to navigate and learn new case management systems and other types of software
• Understanding and/or practical knowledge of the social and societal marginalisation that can be attached to people with mental health issues, addiction, exploitation, homelessness and within the criminal justice system
• Ability to work flexibly to meet the demands and needs of the service. For example, Provide an emergency on call service as and when required in case of emergency

What we would like, but not essential:

• Experience of contract management and monitoring performance
• Experience in staff management and development
• Understanding/knowledge and/or practical application of key legislation – Equality and Diversity, Mental Health, Criminal Justice, Social care and Housing and Health, Safety and Environment

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

WORKING FOR US

ABOUT US

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Service Manager | Care Manager | Social Care Manager | London | West London | Royal Borough Of Kensington And Chelsea | RBKC | Part - Time | Full- Time | Flexible Hours | Night Shift | Day Shift

We are looking for an exceptional individual to join KRAN’s senior management team and be the full-time lead on Learning for Life classes and curriculum, managing a team to deliver classes effectively for our young people.

We are looking for an experienced and ambitious individual to shape,develop,implement and deliver core events and community activities through leadership of this function. Critical to your success will be your positive and pro-active appraoch and your communication skills and strategic thinking capability. You will lead on the planning,development and implementation of an effective Events and Community Fundraising programme in order to meet objectives and net income in order to meet objectives and net income targets as set out in the buisness plan and wider organisational strategy.You will manage the volunteer programme to ensure volunteer support is maximised on events,projects and office based administrative tasks. 

Based in our busy public-facing fundrasing office you will manage the events and community fundrasing tema and report to the Senior Public Fundrasing Manager to ensure all activity is co-ordinated and opportunities are maximised to deliver high supporter care and compliance with fundrasing best practice.

Location: Home Based
Contract type: Permanent
Hours per week: 35
Salary: £29,857 (FTE)

Closing date: 2nd January 2024
Interview date: 8th January 2024

Do you want to join our commitment to ensure no family faces cancer alone?

We are looking for a standout relationship manager to join our fantastic team of fundraisers who work tirelessly to raise funds for Young Lives vs Cancer. This is a role of variety, opportunity and innovation and we are looking for someone who embraces change and constantly strives to achieve more.

A great personality and team ethic are really important in this role as you will maximise income for Young Live vs Cancer by coaching our supporters to reach their goals, whilst seeking out new fundraising opportunities for your geographical area. This role sits within the ‘Supporter Experience’ team, and we need someone with natural customer service skills who wants to deliver a legendary experience to all of their supporters. Your team of supporters will range from volunteers and individuals to groups and local corporates.

We are not your average employer, nor are we looking for an average candidate in a 9-5 role. What we offer is the flexibility and adaptivity to ensure that your personal work/life balance is taken care of. Whether it is finishing early for an appointment, picking up from school or further education, we can help to make it work for you. Many of the team work condensed or flexible hours to suit their individual circumstance so we would love to discuss your needs more at interview.

Experience within a similar role, or within the charity sector, would be great but we know that a lot of the most important skills in this role are easily transferable from another sector. We want the right person, and we will invest in training the right candidate. The skills we are looking for in this role are:

- Strong prioritisation skills
- Great communicator
- Self-Motivated
- Emotionally intelligent
- Master at storytelling
- Epic at relationship building.
- Self-Aware
- Great at spotting opportunities
- Influencing/Negotiating
- Compassion
- Bravery
- Integrity
- Team player

The must haves:

- A full UK driving licence and access to a car (including business insurance)
- A sufficient Broadband connection if home based.
- Live in the East or West Midlands of England. Candidates who live outside of the local authority should highlight an intention to relocate to the area in their covering letter for their application to be considered.

This post is subject to a Disclosure and Barring Service check.

If you think this sounds like you then please have a read of the attached job specification. If you would like to discuss the role before applying, then we welcome these informal chats.

Diversity declaration

At Young Lives vs Cancer, we recognise that opportunities for too many people remain a condition of their race, class, gender identity, disability, sexual orientation – or a combination. This has never been acceptable to us as an organisation.

We are committed to taking anti-oppressive action and removing barriers in our recruitment practices. We particularly welcome applications from members of minoritised communities and creating equitable opportunities for all. We are passionately committed to taking actions and making changes to be a truly diverse, inclusive, and equitable organisation, as well as reflective of the diverse children and young people we support. Click here to find out more about our Diversity, Inclusion, Equity and Belonging strategy.

Accessibility

We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible.  Please get in touch with us if you would like to discuss any specific requirements.

What we offer

Every quarter we offer a wellbeing and development day where no meetings are held. It’s a day for everyone to spend time on whatever supports their own personal wellbeing and professional development – whether that’s catching up with training, life admin, exercise or reading. There is no prescription to these days as we know everyone is unique.

You may also have experience in the following: Fundraising Manager, Senior Fundraising Manager, Fundraising Engagement Manager, Senior Fundraising Engagement Manager, Fundraising Engagement, Community Engagement, Senior Fundraising Officer, Fundraising, Fundraiser, Senior Fundraiser, Business Development, Business Development Manager, Account Manager, Account Management, Supporter Engagement, Relationship Management, Customer Relationship Manager, Client Relationship Manager, Charity, Charities, NFP, Not for Profit, Third Sector etc.

REF-210 324

Saint Paul’s Hammersmith – Events and Services Manager Job Description

 Job Title Events and Services Manager

 

Responsible to Head of Parish Life

 

Liaises with Parish Life, Saint Paul’s staff and congregation, Saint Paul’s centre team, Café, hospitality teams, volunteers, and general public.

Key Areas Overseeing hospitality and administration of church events, courses and services. 

 

Saint Paul's Hammersmith is thriving community in West London with a vision to be a church alive, encountering God and awakening the city.

We are a committed and energetic staff team, with a passion to lead and facilitate others to fulfil God's mission in our city, and beyond. Our church community is full of expectation, being shaped by God's presence as we seek to lead in and transform every sphere of society.

 

 

Overall Purpose of Role

The Events and Services Manager will work closely with the Head of Parish Life to manage and oversee the administration of Sunday services, hospitality and host teams, mid-week courses and other church events.

 

You will be responsible for managing wide-scale church courses and events such as Alpha, Discipleship courses, and our church weekend, providing exceptional hospitality while delivering warm front-facing interactions with newcomers, congregation members, and the public attending events at Saint Paul’s Hammersmith.

 

 

Key Responsibilities

To efficiently plan and oversee the administration of church events, programmes and services

· To oversee, recruit, train and build the welcome and hospitality (home team) for Sunday Services, church and parish events.

· To administrate and event manage termly courses that focus on welcoming and integrating people into Saint Paul’s, including newcomers’ events, the Alpha Course, leaders’ lunches and discipleship courses.

· To manage food and hospitality at our church weekend, ‘Hammersmith at Home’

· To oversee and coordinate an annual volunteer appreciation event.

· To assist the Head of Parish Life to administer and coordinate special services, baptisms, weddings and funerals and all preparations for the Annual Parochial Church Meeting (APCM).

To facilitate welcome and hospitality across all Sunday Services and Parish events

· To proactively oversee and refresh the welcome area on Sunday’s and ensure relevant literature is available.

· To monitor and actively manage orders and stock for Sunday service refreshments, Alpha stock and requirements for other courses/events.

· To coordinate all Christmas, Easter and special service refreshments.

 

Essential Skills

· Understanding and alignment with Saint Pauls’ vision/all associated ministries and active engagement in the church life and community.

· Strong active Christian faith with a passion for ministry and a Godly working environment.

· Passionate about creating an environment of welcome and hospitality.

• Excellent communication skills both verbal and written (including spelling and grammar).

· Strong administration skills with knowledge of CRM systems and project planning.

· Excellent course administrator with proven skills planning, organising, administration, systems input and updating.

· Excellent event coordinator – liaison, planning, organising.

· Ability to coordinate teams of people – including motivating and empowering the volunteers who seek to support various initiatives.

• Ability to multi-task and prioritise using excellent time-management skills.
• Active team player who is flexible, enthusiastic, with a positive ‘can do’ attitude.

· Open to giving and receiving constructive feedback recognising the potential, giftings and talents in every person.

· Attention to detail and accuracy is essential.

• Ability to seek clarification, adapt approach to resolve (or avoid) conflict and manage complaints and/or challenging requests.
• Professional manner with emphasis on confidentiality in order to handle personal sensitive information and data, in a discrete and professional manner. Maintains knowledge in terms of Data Protection use, storage and legal requirements.
• Strict adherence to all compliance and health and safety requirements including Safeguarding.

 

This post carries a genuine occupational requirement that the holder be a practising Christian under Part 1 of Schedule 9 of the Equality Act 2010. 

The proof of right to work in the UK according to UK Legislation. 

 

Working Requirements

 

Days of work

• 35 hrs per week, typically across Sunday to Thursday, as outlined below, but with the ability to work flexibly based on church courses and termly events
• Typical work hours;
  • Mondays to Thursdays 9:30 am – 5:30 pm* with a one-hour unpaid lunch break.

o Sundays: Flex hours scheduling with the Head of Parish Life

o Some evenings and weekends on key dates (TOIL)

Key church services and events

· Key church events: Annual Parochial Church Meeting, Hammersmith at Home and some assigned termly evening events.

· Saint Paul’s Christmas and Easter services

· Staff events: Staff Residential (once a year January); twice-yearly development and training days

· Tuesday morning Staff meetings.

 

 

Package

 

· Competitive annual salary of £26 - £28k, depending on experience

· 25 days of annual leave plus bank holidays

 

Applications close on 8th December 2023, with interviews held on 14th December 2023.

 

The Finance Manager will play a pivotal role in overseeing our finances, ensuring best practice in financial controls and reporting. They will lead the Finance team of CT4N Charitable Trust and its trading subsidiary CT4N Ltd, to provide excellent business partnering to all areas of the business, including the Senior Management Team, the Board, customers and other stakeholders.

KEY ACTIVITIES

· Preparation of Charitable Trust and subsidiary companies annual Statutory Financial Statements, ensuring they are accurate and provide a true and fair view of the Group. Managing the annual Audit.

· Building relationships across the organisation to embed best practice and compliance with Finance policies and processes.

· Provide technical knowledge in accounting principles, including Charity SORP and VAT principles for Charities.

· Recommending a financial strategy and setting operational plans for the Finance Team.

· Maintaining and managing effective relationships with colleagues across the Charitable Trust, in particular the Leadership team, and managers.

· Produce accurate and informative monthly management accounts within an agreed timeframe.

· Manage the budgeting and forecasting process, enabling the organisation to make informed decisions about priorities and future strategy, including the production of detailed budgets and forecasts on a timely basis.

· Proactively build and maintain relationships with budget holders to review monthly performance, produce accurate reforecast information, and plan future budgets.

· Preparing and producing financial information for presentation to Boards.

· Take responsibility for treasury requirements; produce regular cash-flow forecasts.

· Responsibility for design of the financial procedures and controls for the organisation, ensuring they are regularly reviewed and updated.

· Ensure compliance and adherence with financial procedures and controls across the organisation.

· Ensure compliance with regards to changes to operational policies and procedures relevant to this post.

· To adopt a flexible approach in response to operational needs regarding duties and hours of work. 

· Willingness to attend training courses as appropriate, as well as any staff meetings.

· Undertake any other duties that may reasonably be required as appropriate to the grade.

JOB DESCRIPTION

Purpose of the Post
● To build capacity in the district to support enterprise development, boosting self-employment and sustainable business start-ups, thus creating new jobs and growth in the communities and across Bradford district.
● To provide advice and support to new entrepreneurs and existing SMEs using the business coaching model.
● To actively address the barriers experienced by start-up organisations and working with existing community organisations to add value and provide the requisite business support services.
Responsibilities/ Major Duties / Key Roles and responsibilities (these may change to meet the needs of the service)
1: Engage with:
● individual clients starting with a detailed assessment/diagnostic of need, resulting in an individual action plan that will help clients to achieve their personal and business objectives whilst addressing their specific needs and barriers to start-up/self-employment/sustainability/growth.
● Provide face-to-face, virtual and practical coaching support enabling clients to implement their individual action plan, and achieve their goals and objectives.
● Support the client in the development of a robust start-up/diversification/growth business plan.
● Provide, broker and ensure access to additional interventions, throughout the coaching provision, as needed, providing access to practical support, networking and peer learning opportunities, information and signposting to other services e.g. professional services, premises, finance etc.
● Enable access to specialist support available through wider Council, WYCA provision, and their own business networks, as needed.

● Help progression through referring to other available mainstream/public-funded support, when ready and where progression routes are available (e.g. NEA for unemployed clients, Ad: Venture where clients are eligible and their aspirations have changed from lifestyle to growth).
● Support progression to employment-focused support, where a client’s ambitions change from enterprise/self-employment to employment.
2: To support a combination of pre-start-ups, new start-ups and existing businesses that have not been trading for more than 12 months.
3: to engage with, and provide one-to-one support to, the following groups:
● Unemployed people with additional support needs, preventing them from participating
successfully on the New Enterprise Allowance scheme.
● Economically inactive people, not claiming benefits.
● Those being made redundant, without growth ambitions (i.e. want to become self-employed or
set up lifestyle businesses).
● Employed (full-time or part-time) and under-employed individuals who wish to start a business without growth ambitions.
● Those seeking to set up businesses that are in sectors not eligible for current ESIF programmes.
● Early-stage start- ups/sole traders/self-employed that are not eligible for support elsewhere, or need additional /intensive support before progressing onto other programmes.
4: To participate in an Enterprise Coach network to be facilitated across the district.
5: Marketing and branding requirements:
● Use branding and a website that will be set up for this programme to promote their delivery.
● Work with the Marketing and Engagement contractor to raise awareness of the Enterprise Coaching support.
● Contribute case studies and good news stories; and undertake social media messaging to promote the support.

Any other Duties/responsibilities

● Assess clients progress against the set goals
● Network with like-minded organisations to enable a holistic approach to meet specific client needs
● Review progress of the enterprises at key stages
● Monitor service provision to ensure valuable client experience
● Motivate and empathise with clients from varied backgrounds and build their capacity to become entrepreneur
● Act as point of contact for clients
● Support target communities in accordance with the principles of business coaching, offering guidance and support such as business planning, marketing, finance etc.
● Responsible for producing a guidance document that details how coaching support will be delivered within a quality standards framework.
● Develop and manage a network of communications with stakeholders/partners throughout a diverse community promoting the service where appropriate.
● Establish and maintain an efficient record knowledge system that meets the requirements of funders. ensuring compliance as agreed with funder
● To take responsibility for the achievement of performance targets as agreed with the line manager.
● Provide a detailed report on activities carried out each month, to include performance against agreed quality standards.
● To act as the first point of contact for service complaints.
● Responsible for addressing any performance issues.
● Positively represent the organisation to other organisations, the media, and the public at large.
● To actively assist in the promotion of enterprise culture, events and networks.
● Report regularly to the Line Manager on day-to-day operations and ensure that they are fully informed of all organisational activities and advised of any developments that may affect the performance targets
● Keep accurate records of all client contacts and record activity on the CRM system.
● Submit paperwork related to activity on time and ‘correct first time’
● Complete details of activities and time sheets as required by the project
● Comply with contractual requirements & relevant working instructions related to the project
● Report on activity at monthly project meetings
● Attend Meetings, Networking & Training Events as required
● Attend any training courses agreed in your personal development plan
● Maintain the confidentiality of all sensitive information.
● Responsibility for the implementation of policy decisions and directives from the Board.
● Uphold and adhere to the policies and the bylaws of the organisation.
● Any other duty or responsibility that is broadly in line with the job description that may be required in view of evolving organisational requirements.
● In carrying out their duties the post holder must promote equality of opportunity and take every opportunity to eliminate discrimination.

● The post holder is responsible for taking reasonable care with regard to him/her as well as for any colleagues or visitors who might be affected by any act or failure to act by the post holder in accordance with INCIC’s policies or Health and Safety at Work.
● may be required to work at other INCIC’s and partners’ locations as determined by the duties of the post.
● The post holder will be required to attend from time to time, training courses, conferences, and other meetings. The nature of the work may involve the post holder working inconvenient hours outside the normal working week, including very rarely working at weekends.
● This job description is not inflexible. It is an outline and account of the main duties of the post at the time of writing. It will be reviewed periodically and amended following consultation between the employee and immediate manager.