Customer jobs

Early Help Development Worker - Social Care 

£25,767 - £29,281 per annum 

Castle Vale, Birmingham 

Fixed Term Contract to 31 March 2027 

Are you passionate about making a positive difference for children, young people and families?

We are looking for a dynamic, well-organised individual to join our Early Help Team serving the North Birmingham Locality (Sutton Coldfield and Erdington constituencies). You will be an excellent communicator, who is passionate about improving opportunities for children, young people and families through Early Help.

The role is focused upon: 

• building capacity within the community through working closely with community assets 

• supporting residents to lead on community projects, services or activities to meet local needs 

• increasing children and family’s engagement with local assets and participation in local groups and activities.

To be successful you will need: 

• Excellent engagement and Interpersonal Skills 

• Able to communicate effectively with young people, parents and carers who are experiencing health, wellbeing or social care difficulties 

• Ability to use data bases or CRM systems 

In return we offer a fantastic benefits package which includes: 

• 29 days basic annual leave (full time) + Bank Holidays 

• Optional Defined Benefit, Salary Sacrifice Pension Scheme 

• A commitment to safety and wellbeing including access to a Bupa Health Cash Plan which provides discounts on gym membership, sports equipment and days out, as well as reimbursement on NHS prescription charges, eye tests, dental care and physiotherapy. 

• A commitment to work life balance through our Agile/flexible working principles.  

• Family Friendly policy with enhanced benefits 

• Learning and Development opportunities 

• Internal coaching and mentoring opportunities 

• Staff social events 

We also offer mentoring and coaching, wellbeing champion new starter Buddy as part of your probation and opportunities to shadow other departments. 

The Pioneer Group is a committed equal opportunities employer. We seek to attract, develop and retain talented people from a diverse range of background and cultures. We value and respect individuality and engage a culture within our organisation where people can thrive and be themselves. We also make sure employees are values for their strengths and experiences.   Everyone who either applies to or works for the organisation is treated equally, regardless of their gender, age, ethnic origin, nationality, marital status, sexual orientation or religious beliefs.

�� Join Our Team as a Field Support Engineer – North Region

We’re looking for a Field Support Engineer to deliver vital technical support across our Northern clinics. This is a hands-on, dynamic role where no two days are the same – perfect for someone who thrives on variety and making a real impact.

�� Location: North (Hybrid with expectation to travel 4 days per week with typically one admin day)

⌚ Contract Type: Permanent, 35 hours per week

�� Salary: Starting from £27,565.01 - £30,459.335 dependent on experience

Role Overview:
As our Field Support Engineer, you will be responsible for managing your day to day work and project workload, providing clear visibility of site incidents, priorities and schedules to all stakeholders.

Working as part of the UK IT Support team, you’ll be reporting to the Technology Solutions Manager, the role will involve both technical support and project work across multiple technical areas. Your role will be quite varied, predominantly travelling around the North of England to our clinical and treatment sites providing a high level of onsite IT support, with some flexibility of time in office or working from home when not setting up or supporting sites.

You will be part of and collaborate with the wider Global Information Services team as well as work with in-country IT teams.

What can we offer you?

• ��‍��‍��‍�� Competitive family friendly benefits to support your family and working life
• �� Market leading Aviva pension provider up to 5% employer contribution
• �� Birthday Bonus with an additional day of annual leave dedicated to celebrating your birthday and long service recognition rewards programme
• �� Perks and discounts at over 4000 retail and hospitality outlets through the Blue Light Card

In addition to the perks outlined above, there are many more benefits alongside what is written above for you to enjoy. Find out more during your interview!

Key Responsibilities:

• Manage technical support for site commissioning projects and oversee daily and project workloads.
• Provide visibility of site incidents, priorities, and schedules to stakeholders.
• Support onsite incidents and requests across multiple technology areas.
• Develop relationships with stakeholders to improve onsite support processes.
• Proactively identify and resolve issues before service is affected.
• Review and update IT support documentation to enhance the knowledge base.
• Evaluate operational procedures and policies for best practices.
• Manage IT assets.

What we’re looking for:

• Previous experience as a Field Support Engineer or similar.
• Can learn new skills quickly and easily.
• Proven experience working to and achieving targets.  
• Demonstrable problem solving and troubleshooting skills.
• Proven experience of providing end user support, including call logging, support progression and incident resolution.
• Experience in using and maintaining knowledge base.
• Microsoft Azure AD, M365, Exchange Online, SharePoint, InTune.
• Demonstrable working knowledge of supporting Microsoft Windows 10 and MS Office applications.

Job title: Communications Manager
Reports to: Senior Manager, Team and Operations, RSTMH
Hours of work: Full time
Location: High Holborn, London (this role is office based located between Russell Square and Chancery Lane)
Job type: Permanent 

We are looking for a permanent and full-time member of staff to help develop and manage RSTMH’s profile within tropical medicine and global health. We need a passionate and creative communicator who can play a key role in meeting our communications objectives. This role is office-based in central London, with the option to work from home on Mondays.

RSTMH is a membership society formed in 1907, with around 1,800 members and Fellows in over 100 countries. We work to improve tropical medicine and global health by enabling and promoting research, sharing knowledge and convening networks through our members and Fellows and beyond. The Communications Manager will have the opportunity to develop and enhance RSTMH’s reputation as a credible and trusted voice in tropical medicine and global health.

This is a wide-ranging and exciting role. You will lead on implementing the organisation’s communications strategy, working with the leadership team to ensure it meets the aims of the wider RSTMH strategy. You’ll maintain and further develop the website and social media platforms, build links with media contacts, and source, commission and develop content. You’ll manage relationships with key suppliers, including website developers, strategic partners, digital media and creative agencies. You’ll also be responsible for delivering RSTMH’s newsletters to our members and Fellows, and global network of supporters.

We’re looking for someone ambitious and solutions-focused with a passion for communications to deliver creative and innovative content. You’ll have the ability to engage people in the technical areas of our work as well as the nature of the societal problems and context we’re seeking to improve, and establish analytical systems to monitor our progress.

The Role

• Implement RSTMH’s communications strategy, in line with the wider organisational goals
• Full ownership of the website, including content updating and monitoring for consistency and currency, managing any development work and integration with other systems
• Manage social media channels for RSTMH, and develop strategies to engage wider networks
• Accountable for our joint venture website, grow: including developing a strategy for updating and maintaining the listings and income generation through advertising and/or sponsored posts
• Commission, source, write, edit and proofread engaging and relevant content for the website and social media channels, providing editorial support as required and building a network of expert contributors
• Track engagement across media channels and email marketing, and produce monthly reports for leadership team showing activity
• Ensure RSTMH’s brand and editorial guidelines are maintained in all of the Society’s work, including all communications by the team
• Full responsibility for fortnightly newsletters for RSTMH members and Fellows, and monthly newsletters for non-members with strategies to convert non-members
• Create and maintain Society level communications calendar
• Monitor developments in global health and tropical medicine, especially in order to inform policy work with our Policy and Advocacy Committee
• Establish a network of media contacts for the Society to promote its work, signpost experts, and raise its own profile
• Represent RSTMH externally with key partners, at relevant conferences and industry events
• Support on income-generating activities across RSTMH, particularly new memberships, conversions, journal promotion and event marketing
• Establish and maintain systems to report and evaluate RSTMH’s digital platforms and activities
• Develop communications plan for all areas of RSTMH, working with department managers to execute
• Support key RSTMH spokespeople, including the Chief Executive, with media briefings, press releases and key messaging
• Fully manage the communications budget
• Responsibility for promotional materials including flyers, event signage, merchandise and handouts
• Working across all aspects of RSTMH communications

Person Specification

Essential experience

• 5 years’ experience within a digital communication role
• 3 years’ experience developing and maintaining websites and social media for a campaign, cause or organisation
• Proven experience working in an editorial capacity, developing compelling copy for online audiences, with a varied portfolio of written work
• Experience of digital content creation, commissioning and management
• Proficiency in HTML newsletter creation, working to tight deadlines, collaborating with other departments, and using mail clients
• Experience of managing suppliers, partners and contributors
• Familiarity with design software for creating digital assets, such as Canva
• Knowledge of CRM databases
• Experience with digital advertising and promoted social media posts, analysing trends, reviewing efficacy, and adjusting campaigns in real time
• An understanding of the academic and research communities

Personal attributes

• Self-starter, able to work proactively and intuitively
• Passion for tropical medicine and global health
• Good team player, with an understanding of the challenges of working in a small team
• Resilience under pressure
• Flexibility to work outside of office hours, and to travel within the UK and beyond, as required
• Ability to communicate with a range of people of different levels, disciplines and backgrounds

Desirable

• Knowledge of Mosaico and SparkPost for building HTML emails
• Experience running websites on Drupal 10
• Some experience using CiviCRM
• Existing network of experts in the tropical medicine and global health space

The deadline for this role is 5pm BST 13th July.
Please note: We encourage you to apply as early as possible as we will be reviewing and interviewing candidates as they submit, and so may close recruitment before the deadline.

Please click the apply button and send your CV and a supporting statement of up to 1,000 words to include how your experience matches the duties and skills for the role, it will be sent automatically to us. Applications submitted without a supporting statement may not be considered. (Please insert your supporting statement where it asks for your cover message or covering letter).

No agencies please.

Salary: £33,000-£36,000
Contract: Full Time- permanent
Location: London office – 2 days pw
Closing date: 1^st July
Benefits: 28 days holiday (plus bank holidays), up to 9% pension, and wellness and development support

We have a great opportunity for a Campaign Data Officer working for a fantastic medical health charity. This role will be perfect for someone with experience of using Power BI, analysing data and creating reports.

As part of this crucial role, the Campaign Data Officer will support the fundraising operations team to report on the department strategy for a large fundraising campaign and deliver complex information in a digestible and easy-to-understand format using PowerBI.

You will be responsible for creating intricate data reports across the department. You will work closely with colleagues to generate accurate and quality-assured reports for publication.

To be successful as the Campaign Data Officer, you will need:

• Experience in a similar role working on data analysis and reporting
• Understanding of management and functionality of CRM systems
• Advanced understanding of Microsoft Office products, primarily Excel, ETL tools and PowerBi

If you would like to have an informal discussion, please call Ashby.

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable charity jobs. We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.

We take a relationship-led approach to recruitment in the charity sector and partner with you as the leading charity recruitment agency.

If enough applications are received the charity reserves the right to end the application period sooner.

If you would like to discuss this role with us, please quote the reference 2620AJ

Bipolar UK is the only national charity dedicated to supporting individuals affected by bipolar, including carers and families. We're launching an exciting new lottery-funded project in Northern Ireland to expand our peer support network.

As Senior Volunteer Co-ordinator, you’ll play a central role in growing and supporting our network of local support groups. You’ll recruit, onboard and induct volunteer co-facilitators, ensuring a welcoming, inclusive experience. You’ll supervise and support volunteers, helping them develop skills and confidence to deliver safe, effective peer support—whether online or in-person.

Key responsibilities include:

• Supporting the set-up and running of new support groups across Northern Ireland.
• Providing ongoing training and practical assistance to volunteers.
• Collaborating on the promotion of groups and services with internal teams and external partners.
• Ensuring compliance with safeguarding, GDPR and internal policies.
• Promoting Bipolar UK’s self-management courses and psychoeducation resources.
• Representing the charity within communities and building partnerships with local mental health services.

This is a varied, hands-on role ideal for someone with strong communication skills, experience supporting volunteers, and a passion for peer-led mental health support.

Applicants must be based in Northern Ireland due to the requirments of the role.

Salary: £28,000–£30,000 | Contract: 2-year fixed term (extension subject to funding)
Location: Home-based in Northern Ireland, with occasional travel to London. 
Hours: Full-time (35 hours/week)
Reporting to: Services Manager – Groups

Please note that we are currently only able to consider applications from candidates who have the legal right to work in the UK. We are unable to sponsor visas at this time.

Role: Trainee Debt Advisor
Duration: 6 months fixed term contract
Salary: £28,000
Hours: 35 per week, 9am – 5pm Monday to Friday
Location: London (Hybrid)

We are delighted to be working with a debt advice and education charity to recruit a Trainee Debt Advisor.

About the role:

As the cost-of-living crisis continues to impact millions of people across the UK, we are recruiting new team members to help meet the growing demand for debt advice and support. You will help prevent homelessness, reduce food and fuel poverty and ensure clients are supported through vulnerable circumstances with empathy and dignity.

Key Responsibilities:

• Deliver a professional, impartial, pragmatic and outcome focused advice service to all clients.
• Give advice on the following areas:
o Income maximisation
o Budgeting
o Priority debts
o Unsecured debts
o Debt solutions
• Identify client vulnerabilities and prioritise household emergencies.
• Provide comprehensive advice, next steps and actions in a way that the client can easily understand.
• Signpost or refer to the appropriate party at the earliest opportunity.
• Maintain punctual, accurate and compliant records using our case management system.
You will be provided with training, which will enable you to meet the needs of the role and progress to accredited advisor standard, Training will be ongoing and by a variety of methods including in-house, courses, webinars and e-learning.

You will have:

• Strong, proven customer service skills
• The proven ability to build rapport and empathise with clients from a variety of circumstances.
• The proven ability to deal calmly and professionally with difficult situations, e.g., Supporting clients at risk of imminent enforcement action, facing emotional distress and or suffering from mental health or physical health challenges
• A positive, resilient and pragmatic attitude
• Consistent attention to detail and ability to adhere to necessary guidance and rules

The above do not need to be gained in a financial advice role, we welcome applications from candidates who have been in client facing roles and have a genuine desire to assist others.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Head of Fellowship Retention and Services

Salary: £50,000 - £60,000

Contract: Permanent, Full-time

Are you a strategic leader with a passion for membership engagement and income stewardship? We are seeking an experienced Head of Fellowship Retention and Services to lead a dynamic team dedicated to delivering outstanding member services and driving retention. This pivotal role will oversee a significant income stream and ensure the ongoing engagement and satisfaction of a prestigious fellowship network.

About the Role
Reporting directly to the Director of Fellowship, you will be responsible for shaping and delivering retention strategies that underpin long-term financial sustainability. Leading a busy Services team, you will ensure excellent day-to-day service delivery, handle high volumes of member queries, and manage complex issues with diplomacy and care.

Using data-led insights and innovative campaign approaches, you will develop targeted retention initiatives, continuously improving renewal rates and fostering a strong sense of belonging among members. With responsibility for a budget of approximately £280K and generating nearly £6 million in annual income, this role is crucial to the organisation’s financial resilience and mission.

Who We’re Looking For

• Extensive leadership experience in membership or fellowship recruitment, retention, and service delivery.
• Proven success in stewarding multi-million-pound income streams.
• Strong expertise in CRM systems, preferably Salesforce, with a focus on data governance and compliance.
• Analytical, data-driven, and highly strategic with excellent project management skills.
• Exceptional interpersonal and communication skills, able to influence at senior levels.
• Committed to inclusivity, continuous improvement, and delivering impactful member experiences.

If you are ready to take on a role where you can make a measurable impact on member engagement and financial sustainability, we want to hear from you.

For more information, please submit your CV to .

Please note, CVs are being reviewed on a rolling basis and only successful applicants will be contacted with more information. 

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

62,000 children and young people are bereaved of a parent or sibling every year in the year UK. This charity was the first organisation in the UK to provide specialist support to grieving children and while much has changed since their founding in 1992, their desire to make difference to as many children and young people’s lives as they can remains undimmed. They now seek an interim Supporter Retention Manager and Prospectus is proud to lead the search. 
 
£40,000 per annum (FTE, £24,000 real)
6-month contract and part time – 3 days a week
Homebased

The charity's fundraising is undergoing transformational change, and this role will be key to supporting and retaining donors by improving processes and systems. The postholder will lead on innovation, stewardship, and continuous improvement, shaping strategies that strengthen supporter relationships, enhance satisfaction, build loyalty, and deliver a world-class donor experience.

The successful candidate will bring significant experience in donor retention, customer experience, fundraising, or direct marketing—ideally within the charity sector. They will have a proven ability to design and deliver effective donor journeys, craft persuasive fundraising content, and develop compelling cases for support. A strong grasp of digital platforms, audience segmentation, and data-led insight will be key to driving performance and meaningful supporter engagement.

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process then please contact Jessica Stoddart at Prospectus.

If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you.      
 
In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon. 

Harris Hill are delighted to be working with a wonderful charity to recruit for the Challenge Event Co-ordinator in order to help the charity meet its strategic plans and objectives.

As a Challenge Event Co-ordinator you will:

• Manage and support key sporting challenge events such as the London, Dublin, and Berlin Marathons
• Administer and monitor fundraising platforms including Let’s Do This, RealBuzz, Run For Charity, and Discover Adventure
• Provide on the day event support, including managing cheer points and assisting supporters and volunteers
• Collaborate with teams across PR, Marketing, Community Fundraising, and Research to deliver seamless event experiences
•  Help grow a national network of Centres of Excellence through your fundraising efforts#
• Manage event consoles and platforms for all Challenge Events, ensuring participants are signed up and places confirmed within a timely manner.

To be successful, you must have experience:

• Experienced in sporting or challenge event fundraising, donor management and stewardship with excellent organisational and time management skills
• A proactive communicator, able to engage sensitively with supporters
• Familiar with fundraising platforms (JustGiving, Enthuse) and CRM/databases
• Positive, can do attitude and comfortable working under pressure to meet deadlines

Salary: circa £28,000 per annum

Contract type:Full-time, permanent

Location-  Milton Keynes, hybrid working

Closing date: On rolling basis

Interview: TBC

Recruitment process: Cv and Supporting Statement to

If this sounds like you, then please do get in touch ASAP!

Unfortunately, due to resource capacity, we will only contact candidates that are shortlisted for interview. Therefore if you do not hear from us within 2 weeks of the closing date please note your application has been unsuccessful.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Are you an experienced Head of Fundraising? Do you have the expertise lead on the development of an aspiring and robust fundraising strategy to support the future vision of Stonewall? You will focus on uplfiting all fundraising income streams through proactive stewardship, innovation and creativity. Do you have the skills and drive to build important and purposeful relationships across all categories of engagement?

Stonewall are looking for a confident, engaging and driven leader who is keen to support the aims and vision of the organisation to ensure success.

An inspiring and motivated manager who role models and embeds our values and standards of behaviour for those you work with both internally and externally to ensure we;

• Steward and retain our existing donors
• Expands the reach from Grants and Trust Foundations
• Develops and grows relationships with major donors
• Expands our reach with Corporate Sponsorship
 
Stonewall is a LGBTQ charity. Over the last 35 years, we have helped create transformative change for LGBTQ people in the UK. Our campaigns drive positive change in public attitudes and public policy.

You would be a key part of a small team of driven, passionate people who are working together to deliver meaningful and tangible progress for LGBTQ people.

For this role we are looking for a strong leader to take us to the next level in our fundraising . Someone who demonstrates clear understanding of the value of great stewardship and relationship building. Someone who can make an impact and engage in the communication of our vision and purpose. If you're looking for your next career move, and think you fit the bill we'd love to hear from you.
 
Salary: £60,000
Department: Fundraising/Income
Vacancy Type: Permanent
Closing Date: 30 June 2025
 
You may also have experience in the following: Fundraising Manager, Senior Fundraising Manager, Fundraising Engagement Manager, Senior Fundraising Engagement Manager, Fundraising Engagement, Community Engagement, Senior Fundraising Officer, Fundraising, Fundraiser, Senior Fundraiser, Business Development, Business Development Manager, Account Manager, Account Management, Supporter Engagement, Relationship Management, Customer Relationship Manager, Client Relationship Manager, Charity, Charities, NFP, Not for Profit, Third Sector etc.
 
REF-222131

Civitas Recruitment are delighted to be working with a fantastic creative digital marketing agency that focus their efforts on the third sector and values-based organisations. Through their work they have managed to increase donations as well as increasing traffic to various charity’s websites. They specialise in crafting impactful digital marketing strategies, creative campaigns and comprehensive go-to-market plans. A fantastic opportunity exists for an Email Marketing Executive to join the team. As Email Marketing Executive, you will play a pivotal role in planning and executing email campaigns that drive engagement, generate leads and boost conversions for the agency’s clients. This is a full-time, permanent role, hybrid working (2/3days) in Bradford, West Yorkshire.

Who are we looking for?

Ideal candidates will have 2-3 years of experience in email marketing, preferably within an agency or multi-client environment. You will be proficient in using CRM platforms, including Mailchimp, Klaviyo, Hubspot etc. You will have strong analytical skills and experience using data to optimise campaigns. A solid understanding of email marketing’s role within integrated marketing campaigns and up to date knowledge of email marketing best practices, trends, and compliance requirements are essential for this role. Experience collaborating with creative teams (design and copywriting) would be a bonus, however it is not essential for the role.

If the above role description sounds of interest and you feel like you meet the criteria; please apply immediately or for further information, please contact Syed at Civitas Recruitment for a full JD and informal discussion. Early applications are encouraged as we will be reviewing on a rolling basis and roles may closer earlier than initially indicated.

The Role

This is a key role within Revitalise Trust, to help meet our fundraising targets by effectively managing a UK portfolio of existing donors and sourcing and securing new ones. Collaborating closely with the Director of Fundraising & International Partnerships, you will build strong relationships with existing funders in the UK and source and build relationships with new donors. You will play an active role in the fundraising team & across the organisation contributing to an exceptional working environment.

The Key Responsibilities

• Help meet RT and LYN fundraising targets, by:

1. Securing income streams from new UK donors, including through Grants & Trust income and individuals, through researching, approaching, and applying, and
2. Developing strong working relationships with existing UK donors, seeking opportunities for deeper partnerships and securing on-going giving where possible.

• Carry out insightful and informative research on new UK opportunities, and create impactful engagement strategies for potential new donors,

• Produce high quality, professionally written proposals, and application forms, which ensure the highest possibility of securing new funds.

• Produce timely, insightful, and impactful monitoring reports in accordance with donor requirements.

• Identify engagement opportunities to keep UK donors updated and informed on our work, including full or partial responsibility for our three key events each year: Experience Revitalise, Celebrate Revitalise, and Introduce Revitalise.
• Manage a small team in delivering the above.

The Right Candidate

• Significant fundraising experience, or a similar environment in raising funds to support an initiative, bringing in c. £2-3m in funds a year, including new funding.
• Excellent interpersonal, verbal, and written communication skills, able to write excellent briefs and build highly effective relationships internally and externally with donors.
• Proactive, organised and solution focussed with an exceptional eye for detail.
• Experience of successfully leading a team and delivering a strategy.
• Able to accept responsibility for personal and wider team targets.
• Confident with MS Office and CRM Databases.

Harris Hill are delighted to be working with a national charity to recruit for the Individual Giving Officer (Retention and Development) in order to retain and develop the charity supporter base and help the organisation to increase loyalty and lifetime value.

 You will support multi channel fundraising campaigns (email, direct mail, social, digital), coordinate with suppliers, and ensure our supporters receive outstanding stewardship and engagement. You will also assist with events and community fundraising activities to help grow the charity impact.

• As a the Individual Giving Officer you will:
• Plan and execute fundraising campaigns across various channels
• Coordinate production of campaign materials on time and within budget
• Maintain accurate supporter data and ensure GDPR compliance
• Analyse campaign performance and contribute to continuous improvement
• Provide excellent stewardship and manage supporter communications
• Support community events and fundraisers, acting as a key contact for participants
•  Collaborate with colleagues across teams to create seamless supporter experiences

To be successful, you must have experience:

• A team player with excellent communication and relationship skills
• Highly organised, with the ability to manage multiple projects and deadlines
• Detail oriented and able to work accurately following procedures
• Experienced in digital and direct marketing campaigns
• Comfortable working independently and adapting to a busy environment
• Numerate, with skills in data handling, reporting, and budget support
• Experienced with CRM systems and data management

Desirable Experience

• Individual giving and/or events fundraising
• Website CMS management
• Supporter administration

Salary: £29,665 per annum

Contract type:Full-time, permanent

Location-Bath, hybrid working

 Closing date: On rolling basis

Interview: TBC

Recruitment process: Cv to

If this sounds like you, then please do get in touch ASAP!

Unfortunately, due to resource capacity, we will only contact candidates that are shortlisted for interview. Therefore if you do not hear from us within 2 weeks of the closing date please note your application has been unsuccessful.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Our client, an independent mission-driven charity, is seeking a Senior Operations and Governance Officer to provide essential support across corporate governance and organisational planning functions. This role is central to ensuring that leadership and strategic processes run efficiently, effectively, and in alignment with good governance practices.

This opportunity is ideal for someone who thrives on coordination, is highly organised, and has a solid understanding of Board support, minute-taking and cross-team collaboration.

Key responsibilities include:

• Coordinating the full cycle of Trustee and Committee meetings, including scheduling, agenda planning, and paper distribution
• Taking high-quality and accurate minutes and tracking actions to ensure follow-up
• Supporting governance and compliance processes, including maintaining the risk register and statutory records
• Contributing to the planning, monitoring, and reporting of strategic and project delivery across the organisation
• Supporting ad hoc projects and events, including staff conferences and trustee engagement activities
• Acting as a point of contact for trustee-related queries and supporting induction and development processes

 
We are looking for someone with:

• Significant experience supporting board and committee governance
• Proven ability to take and manage high-quality minutes and meeting outputs
• Experience working with stakeholders at all levels, including senior leadership and trustees
• Excellent organisation, attention to detail, and ability to manage multiple priorities
• Strong communication skills and confidence using Microsoft Office and CRM tools (such as Salesforce)
• A collaborative, adaptable approach and a commitment to inclusive working practices

This role offers the opportunity to join a committed and supportive team, helping to shape and support the delivery of the organisation’s mission.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.