Customer jobs

Location: Any UK Trust office (Hybrid working with an expectation to be in a centre at least 3 days a week. Must be comfortable with travelling to all UK Centres to support Delivery colleagues across the UK)

1st stage interviews: 26th of November

As the leader of our National Delivery team, you will shape how The King’s Trust supports thousands of young people across the UK to break down barriers and thrive. You will lead national partnerships, drive improvements on how we reach young people, and bring our strategy to life, ensuring every young person experiences impactful, high-quality support on their journey towards education, securing a job or starting a business.

You will foster collaboration across our regional and national teams both in delivery and across the organisation, strengthen our use of data to make informed decisions and improve our services, and champion equality, diversity and inclusion at every level. With your expertise in leading large-scale service delivery, solving complex problems and embedding positive changes and stakeholder engagement, you will make sure our support reaches those who need it most.

This is a pivotal opportunity to influence national change during The King’s Trust’s 50th Anniversary year. It’s a moment to celebrate our legacy while shaping the future. If you are a bold, strategic leader who believes in the power of opportunity, join us and help drive lasting impact for young people across the UK.

What happens next?  

Please submit a CV, and Cover Letter that includes your experience, transferrable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date. 

Why do we need a Senior Head of National Delivery? 

Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training. The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives, and we couldn’t do this without the important work of the Senior Head of National Delivery! 

Perks for working at The Trust! 

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year 
• Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
• You can volunteer for and/or attend events – The King's Trust Awards, Pride, active events etc. 
• In-house learning platform! Develop your skills for your career and your role 
• Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas. 
• Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network). 
• Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave. 
• Interest-free season ticket loans 
• The Trust will contribute 5% of your salary to the Trust Pension Scheme 
• Generous life assurance cover (4 x annual salary) 

We are seeking an outstanding Philanthropy and Partnerships Manager (Maternity Cover) to secure and manage income from Corporate Trust and Foundations, Major Donors and Corporates. We are looking for an experienced and ambitious Philanthropy and Partnerships Manager to join our award-winning fundraising team as a maternity cover.

If this sounds like you, we’d love to hear from you.

At Hand in Hand, we help women beat the odds and succeed as entrepreneurs. The money they earn and the confidence they gain changes everything. Whole families and communities rise with them.

Since 2003, from Afghanistan to Zimbabwe, we’ve helped more than 5 million women launch small businesses that can stand the test of time. Some are smallholder farmers learning to stand up to climate change. Some are refugees starting a new life after running from conflict. Others are young women and girls with few opportunities, starting to dream – and plan – for the future.

Our members’ achievements (so far) include:

· 6.6 million new and improved enterprises

· 11.6 million new and improved jobs created.

· 6.3 million members mobilised.

· 29.1 million indirect beneficiaries (families) impacted.

· 300% Return on Investment

Hand in Hand International is based in Baker Street, central London, with a flexible working policy that includes work-from-home Mondays and Fridays. Our team works with partners throughout the global Hand in Hand network, specialising in fundraising, strategic and programmes advice, and donor relations.

Do you want to support people with mental health issues?

Are you calm, non-judgemental and able to work effectively with people experiencing distress?

Can you demonstrate our values of Hope, Courage, Together and Responsive and want to be part of our mission to create opportunities for individuals to make choices, find their own solutions, build resilience and manage their whole life and wellbeing?

If the answer to all of these is yes, we want to hear from you.

Peer Support Workers
Reference: 312
Responsible to: Peer Support Team Lead
Working hours: Full-Time, 37.5 hours per week
Contract: One Year Fixed Term (Subject to Contract Extension)
Rate of pay: £25,233 to £26,000 per annum
Based: Closest Herts Mind Network Wellbeing Centre to home, but role involves travelling across Herts county

We are pleased to be able to offer an opportunity for two Peer Support Workers to join our thriving team.

About the Peer Support Services

Our Peer Support Service started 13 years ago, with 2 Wellbeing Centres offering this new service. Since then, we have seen our service grow and we now offer Peer Support across the whole of Hertfordshire

Working in co-production with clients, staff, volunteers and stakeholders, we were able to create our own Peer Support Charter Values (this can be found on our website).  These values form the ethos we work towards within our peer support team.  These values also complement HMN’s values of Hope, Courage, Togetherness and Responsive, which form the basis of all the work we do as an organisation.

About the Role

Working with the team to offer 1-1 peer support to anyone accessing HMN. The Peer Support service provide tailored support for individuals to support their needs. This includes using different tools and techniques to help an individual improve areas of their life they may be struggling with. Having a lived experience of mental health issues or supporting someone who has is a key element to what makes this service so unique.

The Peer Support approach includes empathy, warmth, acceptance, authenticity and compassion. Peer Support is based on the recognition that there is no better person to support the path towards recovery, than someone who has walked a similar path as that person.

To meet client needs, and work to this personalised approach, we do support people out in the community, within their home, as well as in one of our Wellbeing Centres. Being able to drive and having access to your own vehicle (or equivalent) is essential for this role.

The successful candidate will need a personal understanding of mental ill health, either from your own lived experience or by caring for someone with a mental health condition and have awareness of issues in mental health service provision.

Peer Support Workers will also provide support within our Peer Support Groups, Peer Support Learning Sets and Peer Support Academy when needed.

We offer:

• Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 28 days after 5 years employment (plus 8 days Bank Holidays)
• An additional day of leave each year for your birthday following completion of probation period.
• Ongoing training relevant to your role.
• An Employee Assistance Programme.
• Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.

Closing date for receipt of applications is Friday 21st November 2025
Shortlisted Applicants will be notified of an interview date.
Please note: Due to high numbers of expected applicants, we may close this advert early.

N.B. Please quote reference number 312 when completing your application for this role.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Equal Opportunities

We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings. Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings. We create an environment where the sharing of experiences and vulnerabilities to support others and create positive change is welcomed and work towards breaking down the ‘them’ and ‘us’ culture. The organisation is committed to nurturing peer relationships that allow all staff to thrive.

No agencies please. 

Barnardo's is seeking an experienced and collaborative leader to join our Fundraising & Marketing Directorate as Interim Head of Individual Giving. This is a pivotal senior management role, responsible for leading a team delivering a supporter and data focused fundraising programme, inspiring the public to donate, do more and build loyalty through authentic and compelling communications aligned to Barnardo's strategy. It is a critical income stream—raising over £13 million annually.

About the Role 

As Head of Individual Giving, you will lead a high-performing team of fundraising specialists across regular giving, cash, raffle, lottery, and legacy marketing. You will support in the development of the long term growth plan, work in inter disciplinary teams on campaign development and delivery supporting your team in this new way of working and be responsible for executing the plan so that it drives growth in acquisition, retention, and lifetime value of supporters. 

You will play a key role in the Fundraising & Marketing Leadership Team, contributing to the development of the charity's overarching fundraising & marketing strategic plan and embedding a culture that strives for excellence, focuses on continual improvement, and delivers in collaboration with others. 

This is a role for a experience professional who can translate insight into action, lead complex programmes with agility, and inspire teams to deliver outstanding results. 

Key Responsibilities 

• Strategic Leadership: Support the development of a Fundraising & Marketing growth plan and deliver a multi-year Individual Giving programme that supports sustainable income growth and deepens supporter engagement. 

• Programme Oversight: Lead the planning, delivery, and optimisation of multi-channel fundraising campaigns, ensuring they are data-driven, audience-centric, and aligned with Barnardo's brand values. 

• Financial Stewardship: Manage a multi-million-pound income and expenditure budget, with responsibility for forecasting, contingency planning, and risk mitigation. 

• Cross-Organisational Collaboration: Work closely with colleagues across Digital, Brand & Marketing, Supporter Care, Services and Compliance, Supporter Data & Insight, Communications and Children's Services to deliver integrated campaigns and a seamless supporter experience. 

• Insight led continual improvement: Embed a culture of test-and-learn, using market intelligence, segmentation, and performance data to inform strategic decisions and drive continuous improvement. 

• Leadership & People Development: Lead and develop a large team of direct and indirect reports, fostering a high-performance culture and supporting professional growth. 

About You 

You are a senior fundraising professional with: 

• A proven track record in strategic planning and delivery within a large, complex organisation. 

• Extensive experience in direct marketing and individual giving, with demonstrable success in income growth and supporter engagement. 

• Strong financial acumen and experience managing substantial budgets. 

• Excellent leadership, communication, and stakeholder management skills. 

• A collaborative mindset and the ability to influence at all levels. 

• A commitment to Barnardo's values and a passion for making a difference in the lives of children and young people. 

Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible. 

Pay & Reward Framework

We know that our colleagues go above and beyond in delivering our vital work, driven by their passion and commitment to Barnardo's values.  We also know that we can only realise our ambitions and achieve better outcomes for more children, thanks to the talent, hard work and creativity of our people. 

For all these reasons, we are committed to a new approach to pay and reward, to ensure it is fair, attractive and progressive, which was rolled out in April 2023. This is a positive change for the charity, and a part of our People & Culture Strategy. It will assist us in supporting colleagues to belong, thrive and grow in their colleague journey at Barnardo's and in time will offer clear routes of progression for colleagues in both their career and their pay. 

Whilst the full pay band and salary range is advertised, our approach to starting salaries is to appoint between the minimum to mid-point of the pay band – this ensures that pay steps are available to reward our colleagues annually based on their contribution to excellence and alignment to our values and behaviours.  More details on Barnardo's pay framework can be found upon application. 

Do you want to support people with mental health issues in a moment of crisis?

Are you calm, non-judgemental and able to work effectively with people experiencing distress?

If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you.

Job title: Mental Health Administrator – Complex Needs and Community Services
Reference number: 314
Salary: £25,233 per annum FTE (£20,186 per annum actual for 30 hrs p/wk)
Contracted hours: 30 hours per week
Reports to: Director of Complex Needs and Community
Contract length: Permanent
Working base: One of 7 Herts Mind Network Wellbeing Centres closest to home.

We have a vacancy for a Mental Health Support Administrator to join our team.

About Us

For over 50 years, we have supported the people of Hertfordshire with their mental health. We offer a range of Community Support services which provide advice, information, onward referral and holistic outreach support to people who are experiencing mental ill-health or who need help with their mental wellbeing. Our high quality services are flexible and we help people to resolve real-life difficulties and to improve their own independence, quality of life and wellbeing. Each year, we help 15,000 people experiencing mental ill health.

We are a local Mind, affiliated to national Mind, the leading mental health charity in England and Wales. This means that we are an independent charity responsible for raising our own funds through contracts, grants and fundraising.

About our Complex Needs & Community Services

Hertfordshire Mind Network’s (HMN) Complex Needs and Community Services have rapidly expanded. The services portfolio includes, The Community Support Services, The Domestic Abuse Service, Bounce Back, Complex Needs Housing Service, Flourish (for refugees and asylum seekers), Primary Care Network Service, Peer Support, Wellbeing Services and our newest services at The Sadie Centre. The services provide one to one outreach and community-based support for people across Hertfordshire as an alternative to statutory pathways. As an integral member of our diverse team, you will work closely with staff supporting services with administrative needs.

About You and the Role

The Mental Health Administrator will be a key member of the Complex Needs and Community services, providing effective administrative support to the team, ensuring accurate and effective policies, communication and procedures are in place.

Key responsibilities

• To support the Complex Needs and Community teams to process referrals and make 72-hour initial referral phone calls
• To be the first point of contact for HMN callers via telephone, email and in person – providing high quality service to every person
• To undertake responsibility for admin duties for the Complex Needs and Community teams, including the processing of mail, responding to internal/external e-mails, word processing, entering accurate statistics, sending out reminders, staff training audits, record keeping audits, diary management and letter writing.
• To work in line with standardised administrative systems across HMN
• To work with the Team Leader for Peer Mentoring for groups to manage admin inboxes, send out meeting place invites and coordinate Peer Mentoring services
• To support with monitoring and evaluating services
• To check and process invoices
• To support the team with recruitment admin and staff induction
• To provide sickness/annual leave cover for our wellbeing centre admin teams, answering the main switchboard to answer enquiries
• To support the Director of Complex Needs and Community and the wider Senior Leadership Team as required with administrative tasks
• To support the teams as appropriate with client casework

We offer:

• Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
• An additional day of leave each year for your birthday following completion of probation period.
• Ongoing training relevant to your role.
• An Employee Assistance Programme.
• Eligibility for blue light card.
• Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.

Being able to drive and having access to your own vehicle (or equivalent) is essential for this role.

Closing date for receipt of applications is Friday 5th December 2025 at 5pm.
Interviews to be held on a rolling basis.
Please note we may close the advert early if sufficient applications are received.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. Our inclusive approach recognises the unique skills, knowledge, and perspectives that lived experience brings to our team.

No agencies please.

This role is a hybrid role, working two days a week from any Ronald McDonald House or office. 

Ronald McDonald House Charities UK is seeking a proactive and creative Challenge and Participation Events Manager to lead the planning and delivery of our challenge events portfolio. This role is key to engaging supporters through inspiring experiences, growing income, and raising awareness of our mission to support families with children in hospital.

You’ll manage a range of events from marathons and treks to bespoke fundraising challenges, ensuring participants feel valued, motivated, and connected to the cause. You’ll also play a strategic role in developing new opportunities and partnerships to expand our reach and impact.

Event Strategy and Planning 

• Develop and deliver a strategic plan for challenge and participation events, including recruitment and income targets that are aligned with broader fundraising targets and audience engagement goals.
• Identify and evaluate new event opportunities, including third-party and bespoke challenges, to diversify income streams.

Event Delivery and Logistics

• Lead the end-to-end management of events, including budgeting, planning, supplier coordination, risk management, and on-the-day execution.
• Ensure all events are delivered to a high standard, providing an exceptional experience for participants.

Supporter Engagement and Stewardship 

• Build strong relationships with event participants, providing excellent supporter care and tailored stewardship journeys.
• Create engaging communications and materials to inspire fundraising and deepen connections with the Charity.

Marketing and Promotion

• Collaborate with the Marketing and Communications team to promote events across digital (paid and organic), social media, and offline channels.
• Develop compelling content and campaigns to recruit participants and showcase impact.

Monitoring and Evaluation 

• Track performance against KPIs, analysing data to inform future planning and improve participant experience.
• Produce regular reports and insights for internal stakeholders.

Collaboration and Partnership

• Line manage the Senior Events Fundraiser, providing guidance, performance feedback, and support for professional development to ensure successful event delivery and alignment with organisational objectives.
• Collaborate with colleagues across fundraising, communications, and operations to ensure integrated delivery.
• Build relationships with external partners, suppliers, and event organisers to maximise opportunities and efficiency.

Knowledge and Experience 

• Proven experience meeting or exceeding income targets
• Understanding of effective stewardship tactics to maximise income and deepen engagement with participants
• Understanding of relevant marketing tactics and channels, particularly digital
• Able to use data, insight and market trends to make recommendations
• Collaborative, able to work effectively across functions and support our collective success
• Proven experience in managing and delivering challenge or participation events within the charity or events sector.
• Strong project management skills, with the ability to juggle multiple priorities and meet deadlines.
• Excellent interpersonal and communication skills, with a passion for supporter engagement.
• Creative thinker with a proactive approach to problem-solving and innovation.
• Confident using CRM systems and digital tools to manage events and supporter journeys.
• Understanding of fundraising principles and best practices.
• Familiarity with digital fundraising platforms and social media promotion.

Desirable

• Experience working with third-party event providers (e.g. London Marathon, Tough Mudder).
• Knowledge of health and safety and risk management in event delivery.

We're looking for an analytical, collaborative, and adaptable Data Integration Specialist to join our Performance Team located at our Head Office in Islington.

£45,000.00 - £50,000.00 per annum, working 40 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:

• Annual leave increasing up to 30 days with length of service
• Free DBS
• Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
• Fully paid induction programme and further training
• ILM courses and Apprenticeship Programmes
• Cycle to work scheme
• Employee Assistance Programme for 24-7 confidential support
• Online wellbeing resources
• A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
• Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

This is a 12-month fixed-term contract.

As a Data Integration Specialist you will play a key role in ensuring the success of Look Ahead's Move Forward transformation programme where we are currently adopting several new systems and integration structure in the next 12 months.

This role is as much about stakeholder engagement s it is about the technical credits, and will suit applicants with a firm knowledge of data management frameworks as well as experience in project management in a data or IT setting.

You will support the organisation to manage information securely and effectively, and your work will help drive the success of our data strategy.
Look Ahead offers a hybrid working environment. The post holder will work at our Headquarters in Caledonian Road at least two days per week (Mondays and Thursdays).

For a full job description, please visit our website.

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

• We have a strong social purpose and we live and work by our values:
• We focus on Excellence and innovation.
• We are Caring and Compassionate.
• We are Inclusive and Trusted.

We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Head of Alumni & Supporter Relations (Programmes & Products)
University College London
London, UK
Salary range of £68,284 - £76,244 pa plus excellent benefits

Since our founding, we have always done things differently.  Our diverse and global community of world-class academics, staff, students and alumni have the freedom and courage to challenge, question and think differently.  We continuously break boundaries and develop solutions to real world problems.

In 2020, we closed one of the most successful fundraising campaigns in the UK’s higher education sector, which raised £624M and galvanised our community.  We have undertaken a strategic review of our programmes and are investing significantly in our team to deliver on the roadmap ahead.  We have created 2 new roles to continue leading key alumni engagement initiatives at UCL. This is an incredibly exciting time to join us as we plan for UCL’s biggest ever fundraising and engagement campaign, launching in our bicentenary year, 2026. 

In addition to a mature Regions team, we have created two further pillars – one to build stronger bridges across our Faculties and the other to develop and deliver a cohesive plan of engagement Programmes & Products for our alumni community.  We are now looking for two inspiring leaders to motivate newly formed teams of talented, creative and inspiring alumni engagement professionals who keep our 470,000+ alumni in 190 countries engaged and active within the global community.  You will both be responsible for the design and delivery of gold-standard alumni engagement programmes and experiences, thinking through how UCL shows up for our alumni, and how alumni can show up for UCL.  

As the Head of Alumni & Supporter Relations (Programmes & Products), you will lead a team of creative practitioners who are designing programmes and building products that speak to alumni of all ages and stages of their lives and engagement with UCL.  Your team will work closely with the Regions and Faculties teams, to gain insights and feedback and inform future programming and products.  You and your team will also work closely with our fundraisers, developing strategies and tactics to encourage volunteerism, advocacy and philanthropy in support of UCL.

For this role, we are seeking a creative marketing and engagement specialist – someone who has developed strategies to increase engagement across a wide spectrum of constituents.  A higher education / alumni relations background is helpful, however we’d also welcome hearing from specialists from within the membership, brand loyalty and customer experience arenas.

The strength you bring in building relationships, and your highly developed interpersonal skills and entrepreneurial spirit will underpin your success.  There are opportunities to build new programmes and initiatives, and it will be important that you are energised by the idea of exploring and developing “the new” and the opportunity to establish a best-in-class alumni engagement programme.

We are a team of passionate individuals who work together to achieve remarkable things with a global impact.  Our people really are our greatest asset and we invest in them so that they can fulfil their potential.  Equity, diversity and inclusion is important to us. We are committed to creating an environment where everyone is encouraged to give their best in a place where their unique experiences, perspectives and skills are seen as valuable assets. We also prioritise work-life balance and offer agile working and flexibility around working hours.  We are happy to receive part-time applications for all of our job opportunities, and can consider a 0.8FTE working pattern for this role.  And we particularly welcome applications from candidates who are likely to be underrepresented in UCL’s workforce.

If you’re interested in hearing more, please contact our recruitment partner at Richmond Associates on +44 (0)20 3617 9240 or you can download further details from their website.

Closing date for applications is midnight of Wednesday, 19 November 2025

We are seeking an experienced Charity Administrator (Maternity Cover for CEO) to provide continuity and ensure the smooth running of CURE UK during our CEO’s maternity leave. This is a caretaker role: you will be the charity’s sole staff member, responsible for day-to-day operations, donor communications, and ongoing fundraising projects. Strategic leadership will remain with the Board of Trustees — the role is to manage and deliver existing commitments.

Please note: 

• Applications without a cover letter will not be accepted.
• As a Christian charity, there is a Genuine Occupational Requirement for the postholder to be a committed Christian, actively living out their faith and able to represent CURE’s ethos.

Key responsibilities include:

• Managing charity communications (office phone, email, and post).
• Preparing and sending quarterly fundraising appeals and monthly supporter newsletters.
• Maintaining donor relationships and ensuring timely acknowledgements.
• Liaising with CURE International head office and hospitals to gather updates and patient stories.
• Overseeing delivery of current fundraising projects (e.g. Operation Zim and surgical training initiatives).
• Managing relationships with grant partners and fulfilling reporting requirements.
• Liaising with CURE UK’s Accountant partner who are responsible for financial management, bookkeeping, charitable giving, governance and financial reporting for board meetings.
• Quarterly summaries of charity activities for the board at board meetings.
• Handling general administration such as management of donor database (if full time role)

Part-time / Full-time Options

 This role can be shaped according to the successful candidate’s availability and skills:

• Full-time (37.5 hrs/wk): In addition to the core responsibilities, the postholder will also take on charity finance and administration tasks. These include management of the donor database (Beacon CRM), support with bookkeeping and reconciliation, handling charitable giving for our projects, and processing invoice payments to suppliers.
• Part-time (c. 20 hrs/wk): The role would focus on communications, fundraising, and donor care. Finance, accounting, and governance tasks would be handled by our external Accountant partner.

About You

We are looking for someone with:

• Strong administrative and organisational skills.
• Experience in fundraising communications (appeals, newsletters, donor care).
• Experience in grant fundraising and management (grant writing and reporting)
• Excellent time management skills, with the ability to plan and take responsibility for your own workflow as the sole caretaker of the organisation.
• Ability to manage multiple projects independently.
• Good written communication and relationship management skills.
• Flexibility and willingness to handle a varied workload.

As a Christian charity, there is a Genuine Occupational Requirement for the postholder to be a committed Christian, actively living out their faith and able to represent CURE’s ethos.

What We Offer

• The opportunity to serve in a role that directly supports children receiving life-changing surgery.
• A varied and rewarding position where you will oversee the full breadth of charity operations.
• Support from an engaged Board of Trustees and the CURE International network.
• Flexible, home-based working or co-working office space 

About CURE International UK

CURE International UK is the UK arm of a global Christian charity network, CURE International, providing life-changing surgical care for children with treatable disabilities across its eight hospitals in sub-Saharan Africa and the Philippines. CURE International UK’s primary responsibility is as the fundraising arm of CURE International in the UK. We partner with donors, churches, and trusts across the UK to support CURE hospitals overseas, where children receive transformative surgery and holistic care in the name of Jesus.

Mission statement: “to heal the sick and proclaim the kingdom of God”

 Job Title: Microsoft D365 BC Systems Manager

Salary: £59,103 per annum, Band H, Level 3 - Inclusive of a Market Supplement

Location: Scout Store, Lancing, West Sussex, BN15 8UG 

Contract Type: Permanent

Working Hours: 35 - Hybrid working with two days a week in Lancing and as required.

About the role
We’re seeking a motivated and solutions-focused Microsoft D365 BC Systems Manager to take ownership of our core ERP and related systems. You’ll be central to keeping everything running smoothly across Scout Shops Ltd, from back-end systems to customer-facing platforms.

What you’ll be doing in this role as a Microsoft D365 BC Systems Manager

• Lead the delivery, development, and ongoing support of the Microsoft D365 Business Central ERP.
• Be the main point of contact for ERP and other system-related issues and improvements.
• Oversee supporting systems including warehousing, reporting, fulfilment, and web integrations.
• Identify new technology opportunities that improve service or performance, and manage implementation from proposal to delivery.
• Work directly with internal teams, suppliers, and stakeholders to ensure systems run efficiently and support business goals.

What you’ll bring to this role as a Microsoft D365 BC Systems Manager

• Experience with Microsoft D365 Business Central (BC) in a commercial or retail environment.
• A track record of managing and improving business systems, including web-based platforms and legacy tools.
• Demonstrated success delivering systems implementation and integration projects.
• Strong planning and communication skills across technical and non-technical audiences.
• Working knowledge of tools such as MS Office (Word, Excel, Outlook, Project, Visio), and ideally SharePoint.

Skills to help you thrive in this role as a Microsoft D365 BC Systems Manager

• Excellent attention to detail and the ability to manage multiple tasks effectively.
• Strong problem-solving and analytical thinking with a proactive mindset.
• Confident in delivering training and guidance to non-technical users.
• Ability to assess and define business requirements clearly and concisely.
• Familiarity with IT, computer science, accounting, or information systems concepts.

Benefits of working with us

• 28 days annual leave (rising to 32 days after 2 years), plus extra days off at Christmas
• Flexible working hours to support work-life balance
• Double-matched pension contribution up to 10% of your gross salary
• Generous family leave policies and a supportive, family-friendly culture
• Access to our Learning & Development hub for continuous professional growth
• Recognition as Charity of the Year – Charity Times Awards 2022

Closing date for applications: 23:59 on Friday, 21st November 2025 

Interviews will be held the Week Commencing 24th November 2025.

Strictly no agencies. 

The Scouts is an equal opportunities employer and we are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community. Your unique experiences and ideas are essential to our success, and we look forward to hearing from all voices.

Stour Health and Wellbeing Partnership (SHWP) is seeking to appoint a part time Community Builder to work with residents and stakeholders in the more rural Stour areas to foster partnership working, connect and strengthen local communities and to reduce social and rural isolation. By really listening to local people, the post holder will help local communities to identify the challenges faced and what residents want and support them in creating new initiatives or enhancing existing ones to meet these needs. The aim is to improve links between services, existing groups, new initiatives and the community to increase community health and wellbeing. We are looking to appoint a skilled relationship builder with strong interpersonal skills and an understanding of rural challenges to connect, coordinate and support initiatives. Experience of managing projects and measuring their impact is desirable.

We're looking for a kind, compassionate and resilient Training and Implementation to join our Central Social Care Service located at our Head Office in Islington.

£33,000 per annum, working 35 hours per week.

Want to feel like you're making a difference? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:

• Annual leave increasing up to 30 days with length of service
• Free DBS
• Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
• Fully paid induction programme and further training
• ILM courses and Apprenticeship Programmes
• Cycle to work scheme
• Employee Assistance Programme for 24-7 confidential support
• Online wellbeing resources
• A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
• Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

• Oversee all induction and mandatory training, ensuring it meets organisational requirements
• Ensure induction material is up-to-date and engaging
• Ensure all training offered is innovative and engaging and uses technology where possible
• Host the first day of the induction programme 'Feel at Home'
• Deliver ad-hoc training as required
• Coordinate schedules and rotas for mandatory training and induction delivery
• Commission, market, and deliver the learning and development programme in line with organisational needs whilst ensuring value for money, professional training delivery and demonstrable outcomes
• Regularly review and improve the training offer in line with best practice

• Work with the Recruitment, Training and Talent Manager to review and, where required, develop a programme to meet the generic and specialist operational learning and development needs across the business in line with CQC, Ofsted, legislation, contract, policy and procedural requirements

• Ensure LMS is fit for purpose and used effectively so that staff and managers are clear on the training available to them and when they are going out of date with mandatory requirements

• Use the LMS system and work with the Performance team to produce management reports (including but not limited to safeguarding, attendance, non-attendance and operational induction monitoring)
• Use data and analytics to monitor training effectiveness, identify trends, and inform decision-making
• Evaluate effectiveness of training programmes to ensure that it demonstrates effective return on investment and meets initial training objectives
• Implement improvements based on feedback and outcomes
• Work with Recruitment, Training and Talent Manager to deliver training within budget, maintain the budget spreadsheet and ensure prompt payment to suppliers
• Build and maintain effective relationships with internal and external stakeholders, including managers, senior leaders, training providers and LMS provider

• Effectively manage and develop the Talent Partner with the Recruitment Team Leader
• Work collaboratively with the L&D and wider People team
• Work with Recruitment, Training and Talent Manager and Business Development on training costings and plans for new or proposed services

• Demonstrate the company values and establish a positive culture that aligns with the organisation's strategic objectives
• Ensure compliance with all relevant policies and procedures across area of responsibility and for trainings being developed
• Keep up to date on any regulatory, legal or best practice changes in training for the Supported Housing sector
• Support staff and managers through change initiatives related to training and implementation, ensuring clear communication and engagement throughout transitions
• Champion Equality, Diversity and Inclusion in all training and in the implementation of the LMS, ensuring content and delivery are inclusive and accessible
• Promote staff wellbeing through supportive training practices and by signposting to relevant resources
• Take ownership of mandatory training compliance, including monitoring, reporting, and driving achievement of key performance indicators (KPIs) for mandatory training completion within specified timeframes across the organisation
• Provide regular updates to management and take proactive steps to address areas of non-compliance

• Lead and carry out internal quality assurance activities to maintain the integrity and consistency of assessment decisions across qualification programmes

• Sample assessment decisions, provide constructive feedback to assessors, and support continuous improvement in assessment practice
• Ensure all IQA processes fully meet the requirements of awarding bodies such as ILM and/or CPCAB
• Prepare for and support external quality assurance visits, maintaining accurate and compliant IQA records
• Contribute to standardisation meetings and support assessor development through guidance and training
• Work collaboratively with programme leads to ensure qualification delivery meets internal and external quality standards
• Any other duties as required

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

• Excellent relationship building skills with internal staff and managers and external stakeholders
• Customer outcome focused
• Effective verbal and written communication with staff at all levels
• Positive can-do approach
• Ability to learn new skills quickly
• Creative and innovative in ideas and approach
• High levels of initiative
• Flexible in approach
• Excellent prioritisation and organisational skills
• Intermediate to advanced IT skills on all Microsoft packages and IT systems
• Resilient able to manage self and maintain effective delivery
• Ability to cope with change in a fast paced and challenging environment
• Ability to analyse data and produce actionable insights
• Excellent stakeholder engagement and influencing skills
• Commitment to staying up to date with changes impacting training in the sector

What you'll bring:

Essential:

• Quickly learns and confidently navigates new IT systems, using them to streamline and improve business processes
• Experience of training staff
• Experience of carrying out training needs analysis
• Experience in coaching and developing staff
• Track record of successfully implementing systems, processes, or programmes within a multi-site organisation
• Strong negotiation skills, with experience securing cost-effective training solutions and establishing clear deliverables
• Experienced in managing external partnerships and ensuring contractual obligations are met
• Knowledgeable about best practice and innovative approaches to training delivery, with a commitment to continuous improvement
• Proficient in using e-learning authoring tools, virtual classrooms, and blended learning methodologies
• Demonstrable experience in monitoring and reporting on training KPIs, particularly for mandatory training

Desirable:

• Knowledge of ILM and/or CPCAB frameworks
• Proven experience of internal verification and moderation within a regulated qualification framework
• Understanding of awarding body quality assurance requirements and best practice

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

• We focus on Excellence and innovation.
• We are Caring and Compassionate.
• We are Inclusive and Trusted.
• We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Volunteers are at the heart of our mission

In 2024, our incredible network of 800 volunteers supported over 73,000 young people through Insight Talks, Skills Workshops, and Networking Events, showing them what's possible for their futures and building the skills and connections they need to get there.

Our dedicated Programme Team provides personalised support and feedback to every volunteer, ensuring they're equipped to make a real difference in young people's lives. This tailored approach has been key to our growth and impact – and means every volunteer feels genuinely valued.

We're a fast-growing charity working to reach every 14-19-year-old across the UK. Thanks to generous funding from partners including Google .org and the Moondance Foundation, we’re now excited to appoint our first Volunteer Manager – a pivotal role in scaling our volunteer base and deepening its impact.

The Volunteer Manager will lead efforts to further grow and diversify our volunteer base, ensuring consistent quality across sessions and fostering a vibrant, connected volunteer community. They will work closely with colleagues across England and Wales, with ambitious targets around attraction and retention.

Key priorities will include:

• Developing strategic partnerships alongside me and our Partnerships Manager
• Understanding the diverse backgrounds and career journeys of our volunteers
• Owning the volunteer experience from first contact onwards and training colleagues to deliver best practice support, ensuring volunteers feel well-prepared, informed about their impact, and inspired to stay involved

As this is a brand-new role, there’s plenty of scope to shape and innovate. It’s a fantastic opportunity for someone with excellent communication skills and a passion for volunteering.

Our team works remotely across England and Wales, with regular in-person meet-ups. We set high standards, support one another, and share a deep commitment to driving positive change. If this sounds like the kind of environment you’d enjoy, we’d love to hear from you.

Sue Maskrey
Chief Executive

Head of Finance & Operations

We are looking for a Head of Finance & Operations to join our growing team in this flexible, remote working role (4 days per week).

This is an exciting opportunity to play a key leadership role within an organisation that is transforming environmental philanthropy across the UK.

Position: Head of Finance & Operations
Location: Remote (occasional travel to London and other UK locations)
Salary: £60,000 per annum, pro rata
Hours: 4 days a week (flexible working considered for the right candidate)
Contract: Permanent
 

Closing Date: 11:59pm on Sunday 23rd November 2025

The Role

As Head of Finance & Operations, you will play a pivotal role in leading EFN’s financial, operational, and HR functions, ensuring the organisation continues to thrive and deliver on its ambitious strategy.

Reporting to the Executive Director (ED), you will join the Leadership Team and work closely with the ED and Board of Trustees to ensure sound financial management, operational excellence, and a supportive, effective working culture.

You will:

• Lead on day-to-day financial management, including reporting, budgeting, forecasting, and audit processes
• Oversee governance, compliance, and risk management across all areas of operations
• Manage HR, IT, and systems to support our remote-working team
• Drive continuous improvement in policies, processes, and internal systems (including Salesforce and Xero)
• Provide strategic insight and deputise for the ED when required
• Support staff development and wellbeing, ensuring a positive and inclusive organisational culture

This is a new role reflecting EFN’s recent growth and commitment to strengthening its operational foundations for long-term impact.

About You

We are seeking an experienced and strategic finance and operations leader who thrives in a collaborative, mission-driven environment.

You will have:

• Professional accounting qualification (ACA, ACCA, CIMA, or AAT)
• At least 7 years’ experience in financial and operational management within the charity sector
• Strong understanding of HR, IT, risk management, and governance in small teams
• Proven experience managing budgets, audits, and charity accounts (Xero experience ideal)
• Excellent project management and strategic planning skills
• Strong interpersonal skills and the ability to lead and mentor others
• A proactive, organised, and solutions-focused approach

Desirable:

• Knowledge of UK charity governance and reporting requirements
• Experience working with philanthropists, funders, or in the environmental sector
• Interest in climate and biodiversity issues

Benefits Include:

• 25 days’ annual leave plus bank holidays, pro rata
• 7% employer pension contribution
• Flexible working arrangements
• Learning and development opportunities
• Home working allowance, laptop, and IT support

About the Organisation

The Environmental Funders Network (EFN) is a UK-based charity dedicated to transforming environmental philanthropy. We work to increase the scale and effectiveness of environmental giving by supporting funders, sharing insight and research, and fostering collaboration across the sector.

EFN is a remote-working organisation with a UK-wide network of over 1,000 funders and 1,800 fundraisers, all committed to creating a thriving planet for future generations.

If you are passionate about supporting environmental impact through strategic finance and operational leadership, we would love to hear from you.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.