Database Manager Jobs

About Us

The Microbiology Society is a membership charity for scientists interested in microbes, their effects, and their practical uses. It has a worldwide membership based in universities, industry, hospitals, research institutes, schools, and other organisations.

​Our members have a unique depth and breadth of knowledge about the discipline. The Society’s role is to help unlock and harness the potential of that knowledge.

Our commitment to anyone who studies microbes is “whoever you are, wherever you are, we will amplify your voice”.

Read more about our mission and values on our website. 

​

About You

The Journals Marketing and Engagement Manager will be dedicated to driving submissions across our six peer-reviewed titles, with particular focus on ensuring that existing Transformative Agreement customers are making use of their Publish and Read deals with us.

Sitting within the Development Opportunities theme, the postholder will deliver on both marketing and customer engagement goals for the Society. An aptitude for managing both Business to Customer (B2C) and Business to Business (B2B) relationships will be crucial to maximise author submissions to our journals and the retention of existing business from institutions. 

Supporting the strategic aims of the Society by working closely with the Journals Marketing and Development Lead, the postholder will be confident in researching, planning and executing integrated marketing campaigns to increase submissions from target groups and regions. In addition, the role will be pivotal in the engagement and retention of Publish and Read customers, including providing a compelling case for renewal and supporting the Customer Services Representative in completing the renewals of agreements in peak times.

The postholder will be a proactive self-starter, with the ability both to work independently and collaboratively with colleagues to gather insights and data to inform and implement targeted marketing campaigns. Their primary focus will be to monitor author engagement, particularly in subscribing institutions and in target regions, and to proactively implement marketing communications to improve numbers and secure maximum renewals and retention.

Please find attached the job description.

Please note that the organisation operates a hybrid working policy.

For more information about the Society, please visit our website.

Our generous benefits package includes; 

• Flexible working hours
• Highly competitive salaries with an annual cost of living increase
• 23 days holiday + eight bank holidays and three additional days over the Christmas break
• 10% employer pension contribution
• Life insurance including free (health and wellbeing) employee support services
• Enhanced maternity pay to include 26 weeks of fully paid maternity leave and 13 weeks of statutory maternity pay
• Enhanced Adoption pay to include 26 weeks of fully paid adoption leave and 13 weeks of statutory adoption pay
• Season Ticket Loan Scheme
• Cycle to Work Scheme
• £50 contribution towards eye care

To Apply 

Please attach your CV and Cover Letter via the link

Please note that only shortlisted candidates will be contacted.

Closing date: 5th January 2024

It is important that you DO NOT include your Personal Information i.e. name and contact details in your CV or Cover Letter. This is because the Microbiology Society is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age. We value, promote, and seek diversity.

The Society also takes the security of your data seriously. It has internal policies and controls in place to ensure that your data is not lost, accidentally destroyed, misused, or disclosed, and is not accessed except by our employees in the proper performance of their duties.

Please note that due to limited resources, only shortlisted candidates will be contacted therefore, if you do not hear from us within two weeks of the closing date, please assume that your application has been unsuccessful on this occasion.

“We are interested in every candidate who is eligible to work in the United Kingdom. However, we are not able to sponsor visas.”

Resurgo’s mission is to inspire and equip organisations to bring about ambitious and sustainable social change through our expertise in coaching, impact management and programme delivery. We’re a bold and innovative organisation with the ambition to transform society.

 A crucial member of the Impact team, this role is suited to someone who thrives in systems management and can oversee multiple projects simultaneously.

 The important stuff 

Salary: from £35,000 dependent on experience

Hours: 9:30am – 5:30pm, Part-time, 3-4 days a week, (Occasional evening working required (for events such as termly Spear Celebration evenings and our annual fundraising party)

Location: Hammersmith, London – we are an office-based organisation.

Closing date: Tuesday 2nd January, 12:30pm (We are interviewing on a rolling basis and might close the application early if we find the right candidate).

Interviews: We anticipate interviews to commence from Monday 8th January

 Benefits

• 25 days annual leave plus bank holidays, and additional Christmas ‘gift days’
• Excellent staff development and training opportunities, including our 5-day Coaching for Leadership programme (worth £2,500)
• Regular staff prayer meetings, conferences, and retreats (one residential)
• Employee Assistance Programme (a confidential support service) and the option to take advantage of Give as you Earn (GAYE) and Cycle to Work schemes
• We are an office-based organisation and value collaboration and our team culture, but offer staff the opportunity to work a few days from home each week where the role allows, in agreement with their manager

Person Specification 

• An active Christian, passionate about personally representing the values and beliefs of Resurgo, and our mission to equip and support organisations to play a meaningful part in the repair of our social fabric
• Experience of Salesforce is essential with experience of PowerBi highly desirable
• Excellent time management and project management skills, with the ability to proactively identify priorities beyond the ‘urgent and important’
• Logical problem solver with high attention to detail and the ability to clearly communicate information
• Confident working with different stakeholders in a variety of roles, both internally and externally
• High emotional intelligence, a desire to learn and a sense of fun

Key Responsibilities 

Salesforce

• Manage and maintain Salesforce, as well as Pardot and our Digital Experience (Community) Sites, with the support of a Systems Executive
• Line management of the Systems Executive
• Project manage the design, development and ongoing implementation of Salesforce
• Build a strong understanding of user needs across the organization and work with other teams to understand the business priorities and deliver Salesforce processes and systems (and third-party integrations), in partnership with implementation partner
• Support in the recording, monitoring and analyses of data across all departments

PowerBi

• Manage, construct and organise databases in PowerBi which link to external data sources
• Create and maintain customised reports and dashboards to support delivery, impact monitoring, fundraising and campaigning activity using PowerBi

Staff Training

• Design and deliver engaging systems training for a highly relational team culture, ensuring all new starters are trained on systems during onboarding and oversee ongoing training
• Support the development of an impact culture and encourage best practice across the team in terms of data collection and interpretation, ensuring Salesforce is used to its fullest capacity
• Document processes and produce training and guidance documents for users

Active Participation in the Philanthropy and wider Resurgo Mission

‘To Inspire and equip organisations to bring about ambitious and sustainable social change through our expertise in coaching, impact management and programme delivery.’

• Help build and develop Resurgo’s ethos and Christian life as a team member.
• Lead and contribute to regular team prayer meetings as an integral part of Resurgo’s operation and for the success of its mission.

Please feel free to let us know if you may require any reasonable adjustments to participate fully in our recruitment process.

Title:    Programme Manager

Reports To:  Director of Programmes & Development  

Salary:  £29,000 - £31,000 per annum, dependant on experience  

Location:  Home-based, flexible with easy access to the Wiltshire area

Contract:  Permanent, full time

Holiday:      25 days per annum, plus public holidays

Application:  Application Form

Closing Date:    Thursday 18th Janaury 2024 at 23:59

The Charity

The Youth Adventure Trust is a youth development charity working with vulnerable young people aged 11 to 16 years old from Wiltshire and Swindon. Our outdoor activity based YAT Adventure Programme enables young people to challenge themselves, experience success, learn to go beyond their own expectations and grow in confidence. Through a series of residential camps and day activities they are able to build resilience, self esteem and develop social and life skills. The YAT Resilience Programme works to the same outcomes through a year long programme of monthly activities, home-based challenges and reflective practice. Our Mentoring Programme works with those young people in need of some additional individualised support at the end of our other programmes. The Trust’s Bursary Programme is open to all those young people who have completed an initial programme, in order to assist their next steps into further activities. Our aim is to make a lasting improvement to the lives of vulnerable young people. All our services are provided completely free of charge to the young people who are nominated by schools and other youth organisations to take part. 

The Role

We are looking for an experienced, dynamic and motivated Programme Manager to deliver, manage and support our YAT Adventure Programme.

Responsibilities will include:

• Acting as the key point of contact to organise, deliver and oversee the Adventure Programme to a group of young people, including managing and supporting residential adventure camps and activity days throughout the year.

• Recruiting young people to the programme, working in collaboration with our referral partners including schools and other organisations, ensuring all involved have an excellent understanding, relationship and experience with the Youth Adventure Trust.

• Working in partnership with the young people’s families to promote full attendance, effective participation and ensure they have all the information they require. 

• Carrying out direct work with young people to help support their needs and fulfil the Youth Adventure Trust’s aims.

• Providing ongoing feedback to young people, parents, carers and schools.

• Supporting the effective monitoring of the programme and measurement of young people’s developmental outcomes.

• Working with the Mentoring Managers to select and support young people moving on to the Mentoring Programme, and promote take up of the Bursary Programme. 

• Ensuring the highest standards of support, safety and safeguarding across the programme and all aspects of the Youth Adventure Trust’s work.

• Taking the lead with day-to-day administration and management of the programme. This will include maintaining a database, producing written communications and reports, information leaflets, website updates, budget monitoring, booking and negotiating with providers, and an array of detailed record keeping.

• Contributing to organisational planning and development, including supporting the development of further opportunities for young people. 

• Supporting the fundraising team through providing feedback, reports or event support.

You will also;

• Be involved in sector networking and awareness raising on behalf of the Trust.

• Act as an ambassador for the Youth Adventure Trust at all times.

The post is subject to a six months’ probationary period.

The Candidate

To be up to the challenge you’ll need an excellent understanding and a proven track record of relevant experience working with vulnerable and challenging young people. You’ll need demonstrable skills at building effective relationships with young people, parents/carers, and professional organisations. You’ll need strong influencing and motivational skills; the capacity to get the best out of people and confidently deal with issues and challenges. You’ll be an excellent communicator, planner and problem solver, a strong team player and an exemplary role model. 

We need someone with:- 

• Commitment to safeguarding and dedication to promoting the welfare of young people.

• Relevant experience of managing young people, preferably in a residential environment as well as outside of this.

• Experience in working in partnership with other professional organisations and parents/carers.

• Strong leadership and team skills to motivate, support and work alongside a team of volunteers, activity instructors and logistics staff. 

• Self-motivation with the ability to work on their own initiative to plan and manage their workload.

• Strong IT skills including experience of MS Office, web based platforms and databases.

• Excellent administrative skills and a methodical and thorough approach.

• The ability to perform well and problem solve in high-stress and changing situations. Ability to be flexible and dynamic in approach.

• Excellent communication and interpersonal skills.

• A positive attitude, high energy and enthusiasm for the work of the Youth Adventure Trust; an understanding of the positive impact outdoor adventure can have on vulnerable young people, and a desire to help inspire young lives.

In addition:-

• The ability to work flexible hours, evenings and weekends as required is essential - if you are looking for a predictable 9-5 work environment, this won’t be the right fit.

• A full driving licence and access to your own vehicle is required.

Safer Recruitment

The Youth Adventure Trust is committed to safeguarding and promoting the welfare of young people and requires all employees to share this commitment. The suitability of all prospective employees will be assessed during the recruitment process in line with this commitment and in compliance with current employment legislation, and relevant safeguarding legislation and statutory guidance. 

Please be advised;

• a satisfactory Enhanced DBS Disclosure with Children’s Barred List will be required for this post;

• we will seek references on shortlisted candidates before interview, and may approach previous employers for information to verify particular experience or qualifications;

• if the applicant is shortlisted, any relevant issues arising from his or her references or application will be taken up at interview; 

• in accordance with due diligence checks, online searches may be conducted as part of the selection process on shortlisted candidates;

• if the applicant is currently working with children, on either a paid or voluntary basis, his or her current employer will be asked about disciplinary offences relating to children, including any in which the penalty is “time expired” (e.g. where a warning could no longer be taken into account in any new disciplinary hearing), and whether the applicant has been the subject of any child protection concerns, and if so, the outcome of any enquiry or disciplinary procedure. If the applicant is not currently working with children but has done so in the past, then contact will be made with that employer who will be asked about these issues; and 

• applicants should note that providing false information is an offence and could result in the application being rejected, or dismissal if the applicant has been selected, and possible referral to the police.

Please review our Safeguarding Policy available in the policies section of our website. 

How to Apply

Please complete the Application Form which includes the opportunity to outline why you think you are suitable for this role, making specific reference to the Job Description and Person Specification above. 

The Application Form should be returned to:

Tessa Woodrow, Director of Programmes and Development

Applications Closing Date: Thursday 18th January 2024 at 23:59

Shortlisted candidates will be notified on Friday 19th January 2024 

Interview Date: Thursday 25th January 2024, Location TBC

A second interview will be held for selected candidates on Sunday 11th February 2024 in the Wiltshire area. 

The Youth Adventure Trust sincerely thanks all those who apply, however only those considered for an interview will be contacted.

Unfortunately we are unable to reimburse interview expenditure incurred. 

Data Protection Statement

For information about how we use your data, please see the Privacy Policy on our website, or request a hard copy by calling us.

Equal Opportunities and Diversity Statement

The Youth Adventure Trust is an equal opportunities employer, values diversity and is strongly committed to providing equal employment opportunities for all employees and all applicants for employment. 

WorldSkills UK recently launched a new organisational development plan for 2023-25. This exciting role, within the Executive Office, will lead on its delivery and evolution as well as on all areas of HR management for WorldSkills UK. The successful candidate will have the ability to build relationships and communicate effectively at all levels of the organisation and have a passion for supporting staff and managers. This varied role requires a versatile, people focused and experienced HR generalist who has a successful track record of leading and delivering all aspects of an HR function.

WorldSkills UK is a four nations partnership between education, industry and UK governments. It is a world-class skills network acting as a catalyst for:

• raising standards, through international benchmarking and professional development
• championing future skills, through analysis of rapidly changing economic demand
• empowering young people, from all backgrounds, through competitions-based training and careers advocacy.

 We are working to help the UK become a ‘skills economy’, boosting the prestige of technical and professional education by embedding world-class training standards across the UK to help drive investment, jobs and economic growth.

We’re a proud member of WorldSkills, a global movement of over 80 countries. WorldSkills supports young people across the world via competitions-based training, assessment and benchmarking, with members’ national teams ultimately testing their ability to achieve world-class standards in the biennial ‘skills olympics’. The insights we gain from training as part of this global network enables us to embed world-class training standards across the UK to help drive investment, jobs and economic growth.

At WorldSkills UK we value equity, diversity and inclusion and recognise that it is critical to our success.

We are committed to creating an inclusive environment for all who work with us and strongly encourage applications from anyone who meets the specific criteria of the post regardless of age, disability, ethnicity, gender, gender reassignment, marital and civil partnership status, pregnancy, religion or belief or sexual orientation.

As a member of the Disability Confident Scheme, we guarantee interviews to all disabled candidates who meet the minimum criteria for our vacancies and are committed to making reasonable adjustments at all stages of the recruitment process to enable candidates to perform to the best of their ability.

Our Culturally Appropriate Advocacy service works with Black Asian and Minority Ethnic (BAME*) people across Greater Manchester who have received treatment under the Mental Health Act. We aim to address racial disparities in mental health services through Advocacy.

This service is a DHSC pilot service, funded as part of the government’s ongoing work into the Mental Health Act reform. Gaddum will deliver this pilot scheme in partnership with our established partners, African & Caribbean Mental Health Services (ACMHS). 

We are seeking to appoint a Service Manager to lead on this project, on a fixed term basis until March 2025.

The service design will be co-produced in partnership with ‘Experts by Experience’: BAME people who are detained under the Mental Health Act or previously have been. The Service Manager will be responsible for the operational, day-to-day management, development, and promotion of the service.  They will develop the project in line with contract specifications and wider strategic plans.

Full details of the role can be found in the Job Description, and more information about the project can be found in the ‘Culturally Appropriate Advocacy Service Manager Recruitment’ document.

This role is subject to an Enhanced DBS Check.

For any queries regarding the role, please do not hesitate to get in contact for an informal discussion.

Why work with us?

At Gaddum we are all committed to living our values; in all areas of our work we are supportive, empowering, professional, innovative and diverse.  Our teams are passionate about working together to support and empower individuals and their communities.  You will receive a full induction and training for your role and ongoing support from your colleagues and managers via supervisions, 1:1s and team meetings.

All employees at Gaddum have access to an Employee Assistance Programme, Cycle to Work Scheme and an online rewards/savings platform.  Our standard holiday entitlement is 25 days per annum plus bank holidays, with additional leave entitlement for your birthday and for wellbeing in the winter.

Everyone has the right to request flexible working from day one because we recognise the importance of a healthy work/life balance.

Gaddum is a Living Wage Employer and we are proud to have the Investors in People Silver Award.  For a full list of our awards and accreditations, please visit our website.

 How to apply

The closing date for applications is Monday 8th January, interviews are scheduled to take place Tuesday 16th January. 

Applications should be made via the attached Application Form and submitted via email.  Full details can be found on our website.

Gaddum is proud to be a Disability Confident Level 2 Employer; if you need any support completing your application or require alternative arrangements, please get in contact.

Gaddum is dedicated to fostering an inclusive environment where every individual, regardless of background, feels valued and empowered to contribute. We celebrate diversity as a catalyst for innovation and growth and are committed to creating a workplace that thrives on varied perspectives and mutual respect. 

As part of our commitment to equality, diversity and inclusion, Gaddum undertakes blind shortlisting. 

We are looking for an experienced individual to join KRAN's senior management and be the full-time lead on advocacy and support, managing a team to deliver effectively for our young people. Services include case work, mentoring partnerships with volunteers, wellbeing activities and youth engagement activities.

We currently have an exciting opportunity for an experienced individual to join our team as a Digital Community Fundraising Manager. You will join us working 35 hours per week, on a permanent basis and will be based remotely. In return you will receive a salary of up to £46,581.14 per annum plus excellent benefits.

This is a remote role but there will be frequent travel required. The ideal candidate will be based in the South-East/London area, but we will consider applicants from other areas of England.

Since 1927, Cats Protection has helped thousands of cats each year, across the UK. As a community of volunteers, employees, supporters and partners, we’ve improved the lives of millions of cats and transformed the way millions of people see and care for cats.

Our Digital Community Fundraising team sits within the wider Community and Events fundraising team which currently raises over £4 million to make life better for cats every year. Over the next 3 years we have ambitious plans to grow income and the number of supporters we reach. Being a critical element of our planned growth, through engagement with digital-first communities, the team empower gamers, streamers and content-creators to raise funds and awareness, support people raising funds across our social platforms, manage digital stewardship journeys for our DIY fundraisers, and deliver integrated digital campaigns to support our National network of Adoption Centres and Branches to raise funds within their local communities.

Responsibilities of our Digital Community Fundraising Manager:

This role requires a digital native, someone with significant experience delivering successful digital product strategy from development, marketing to implementation. You will lead and drive forward our Digital Community Fundraising strategy, with lots of opportunity to shape and innovate our approach. You will lead a team of 3 people, inspiring the team to deliver against plans and embedding effective ways of working, as well as direct line management of our Senior Digital Fundraising Officer. Working closely with our National Community Fundraising Manager and Events Fundraising Team Manager to plan and integrate our plans and activity across the Community and Events department, as well as other key internal stakeholder teams.

A key part of your role will be spotting opportunities with external partners and cultivating relationships with key industry contacts within the gaming industry and develop collaborations which can raise significant funds and audience reach.

What we’re looking for in our Digital Community Fundraising Manager:

- Compassionate, courageous and inspirational team leader

- Expert knowledge of digital products, channels and systems, and experience building and implementing digital-first strategy

- Expert knowledge of digital first communities, specifically within gaming, streaming and content-creators

- Expert knowledge of financial management, budgeting and planning

- Expert knowledge of using a database or CRM to manage fundraising campaigns

- Expert knowledge of relevant governance and regulation, including Fundraising COP, GDPR and PECR

- Exceptional relationship builder who can build genuine, effective and happy working relationships with internal and external stakeholders

What we can offer you:

• salary of up to £46,581.14 per annum plus excellent benefits
• generous annual leave entitlement
• life assurance scheme
• range of health benefits including private healthcare
• Employee Assistance Programme and more

Through our values and behaviours we help people see the world through cats’ eyes. Together we can make a difference.

Closing date: 1st January 2024

Virtual interview date: W/C 15th January 2024

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

Please email if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.

The role

Joining our experienced and capable team, you will build on what we have achieved so far. You will be responsible for identifying, approaching and securing new opportunities to expand services for people with a primary breast cancer diagnosis and collaborate in embedding these into our services portfolio.

This role will require some travel throughout the UK. The primary focus will be the North of England, West Yorkshire, East Midlands, West Midlands and South West England (Somerset, Wiltshire, Avon and Gloucestershire) with the possibility of further areas in the future. 

About you

You are ambitious, confident and a capable self-starter with strong experience in programme and stakeholder management that leads to demonstrable results.

You will need excellent interpersonal skills as engagement is central to the role. A proactive, inspiring communicator who can build fruitful relationships with a range of internal and external stakeholders, you will be comfortable in adapting your communication style to a wide variety of stakeholders and situations.

About us

We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here. 

The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland.

Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you, whenever you need it.

Dedicated campaigners are here. Fighting for the best possible treatment, services and care, for anyone affected by breast cancer.

Why? Because we believe that by 2050, everyone diagnosed with breast cancer will live – and be supported to live well. But to create that future, we need to act now. 

Job description and benefits

The job description and our attractive benefits package are available for you to download.

Primary location of role and hybrid working

This role can be primarily based in our Cardiff, Glasgow, London or Sheffield office. However, our hybrid working model allows full-time staff members to work up to 3 days per week at home. 

When applying

We hope you choose to apply for this role. When applying please ensure you refer to the essential criteria on the person specification and clearly provide as much information as possible with examples to demonstrate how and where you meet the criteria. If you’ve any questions regarding this role please contact Breast Cancer Now Recruitment Team in the first instance.

Closing date: Monday 18 December 2023 at 09:00am

1st stage interview date: Monday 8 January 2024

2nd stage interview date: Thursday 11 January 2024

Are you ready for a rewarding opportunity to apply your knowledge of fundraising data to make a real difference to people experiencing homelessness?

This role is offered on 12 month fixed term contract with possibility of extension.

We are looking for a Fundraising Database Manager to join the team and help lead us through a period of transformation. Working as part of the wider fundraising directorate you will contribute towards the growth and success of St Mungo’s Fundraising Strategy, which ultimately supports our aim to end rough sleeping for good. In the role of Fundraising Database Manager, you will:

• Lead on the delivery of our fundraising data work to ensure fundraising teams receive a high quality service.
• Develop and oversee a programme of work to maximise the use of our fundraising database, Raiser’s Edge NXT.
• Collaborate with colleagues across St Mungo’s to support the transformation of how we use technology to have a greater impact.
• Drive forward improvements in how we use data to make informed decisions about our fundraising activity.

Whilst our main office is currently in Tower Hill, London, we are flexible and encourage a blended working pattern including 2 days in our office and working from home. The current expectation is that staff will attend the office two days a week. More details will be provided at interview stage.

About you

This is a great opportunity for someone who is motivated by delivering improved and more effective ways of working. You will have:

• A good understanding and experience of fundraising data related activities and use of CRM databases.
• The skills and knowledge to act as a subject matter expert and have the ability to build the profile of the team across the organisation.
• Good communication skills and the ability build strong working relationships with a variety of people and enjoy working collaboratively.
• A forward thinking approach and the ability to work flexibly and adapt to change.

We are working hard to create a diverse and fully inclusive culture where everyone feels valued and we welcome applications from all under-represented groups, particularly Global Majority candidates who are underrepresented at this management level.

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

To find out more and apply please go to the St Mungo’s careers page on our website.

Closing date: 10 am on 12 December 2023

Interview and assessments on 19 - 20 December 2023

What we offer

• Excellent Development and Growth Opportunities
• A Diverse and Inclusive Workplace
• Great Pay and Other Benefits  

Are you experienced working with CRM's and large & complex sets of data? Do you have leadership experience?

An international development charity has an opportunity for a Database Manager to provide leadership and active management to their Application Services Team, who are responsible for the day-to-day running of the charity's CRM and data integration systems. This is a full-time permanent role offering a flexible hybrid working arrangement, with up to 8 days a month in the office and the rest working remotely.

As the Database Manager, you will lead the activities of the Application Services Team, ensuring that through their personal objectives and ongoing development, they are striving to provide an excellent service to the organisation and to maintain a high-quality CRM system. You will effectively prioritise the activities of team members while also ensuring that business critical, high value processes always function as expected and that users have appropriate access to the systems. You are additionally responsible for managing the development function, ensuring that new functionality is optimised for use, or by referring work items to relevant teams for resolution, as well as having operational responsibility for the administration of the CRM system, Integration Hub and data warehouse.

You will also ensure that the appropriate training and support mechanisms are in place, deputise for the Systems Lead as appropriate, and act as a champion for best practice and good data management techniques, representing the Application Services Team and providing advice to teams on best practice in process management, data capture, data integrity and compliance.

You will have the following skills and experience:

* Experience in a leadership role - leading, motivating, developing, inspiring and mentoring individuals.
* Extensive experience of maintaining and administering a CRM system and working with large and complex sets of data.
* Experience of administering SQL Server.
* A helpful and supportive attitude.
* Proven ability to think critically and to challenge ineffective practice.
* Excellent problem solving and communication skills.
* Experience of stakeholder management in a large organisation.
* Demonstrable experience of managing, developing and implementing new systems and business processes.
* Proven experience and knowledge of BACS Direct Debit processes, HMRC, Gift Aid and data protection compliance.

If this sounds like the role for you then we would be keen to hear from you. We are reviewing CVs as and when we are receiving them so if you are keen to apply, then please do so today.

TPP are always keen to speak with candidates looking to work in the sector so if this role isn't quite right for you, please do check out our website www.tpp.co.uk and pop your CV over to us!

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

We are looking for an IT professional to grow the capacity of the organisation to use data to inform business activities and to expand the services offered to members via technical solutions, maximising the potential of World Physiotherapy’s website as a global resource, supporting the international community.

The successful candidate will be responsible for providing IT leadership, management and the delivery of excellent and efficient technical business information applications, systems and infrastructure, essential to the organisation’s needs. This includes:

• website
• cloud based business solutions (eg Sharepoint, RDS)
• CRM database (Salesforce) used for membership and all stakeholder interactions
• hardware and networking to support the team working at the London office and remotely
• identification and management of third-party IT and systems suppliers
• system integration

They will have experience of all aspects of IT management required for managing membership and stakeholder tracking for a global organisation, as well as a solutions based approach to supporting a diverse range of projects and activities with IT needs, data and research analytical requirements.

Working with staff members within World Physiotherapy, key people within our member organisations and other stakeholders you will have day-to-day responsibility for strategic and operational leadership over World Physiotherapy’s IT functions to deliver business solutions across all areas of activity.

Problem Solving Team Manager
UK (home-based)

Overview

The NHS and Care Volunteer Responders (NHSVR) programme was set up by NHS England, Royal Voluntary Service and GoodSAM in 2020 to support people vulnerable to COVID-19, those shielding or isolating, and the NHS in England and has since expanded into the care sector in June 2023.

The programme continues to evolve as the needs of patients and the NHS change. Therefore, understanding the impact of this programme, changing needs, and any service improvements quickly are critically important.

We’re currently looking for a Problem Solving Team Manager to join us in a home based capacity on a permanent, full time basis.

The Role

As a Problem Solving Team Manager, you will oversee the work of the Problem Solving Team as they deliver parts of the NHSVR programme.

Specifically, the team act as the first point of contact for health professionals, volunteers, clients and the wider sector and you will manage and support them in their day-to-day activities.

The Problem Solving Team is split into three functions: Voice, Problem Solving and Safeguarding, each with different areas of responsibility. The team also engages with stakeholders via updates, communications and digital and remote tools and platforms.

Your role will involve:

- Line managing nine individuals
- Ensuring KPIs, deliverables and contractual targets are achieved
- Identifying and escalating emerging themes that require support and developments within the Programme
- Producing reports and updates on Problem Solving Team performance, key trends and issues
- Ensuring new developments and processes are implemented and monitored
- Ensuring team members are adequately and suitably trained
- Managing multiple key themes and emerging areas of work
- Setting objectives and KPIs to ensure all targets are met
- Managing and chairing individual and collective team meetings

Working Hours

This is a full time role, working 35 hours per week on a permanent basis.

This role will also require weekend and bank holiday availability as it will form part of the normal working pattern.

What you’ll need

- Volunteering and/or charity sector experience
- Experience of managing customer service functions, in particular as part of service delivery in a community and/or health care setting
- Experience of managing volunteer recruitment and deployment
- Extensive experience in large online home-based team management, as well as strategic collaboration, within service delivery and development
- Strong background in the management of frontline service delivery and customer service, with a particular emphasis on issue resolution and support
- A strong understanding of the role the volunteer sector plays within community and/or health and social care setting
- A volunteer management qualification (or relevant experience)
- A project management qualification (or relevant experience)

What you get in return

We’re proud to be in the top 25 not-for-profit organisations to work for in the UK, based on ratings from Indeed. As a valued employee at Royal Voluntary Service, you will benefit from:

- Salary of £28,501 per annum
- 26 days’ holiday plus paid statutory Bank Holidays (pro rata)
- Ten weeks’ company sick pay following successful completion of probation
- A great pension scheme
- 2 x Salary Death in Service Benefit, subject to qualification
- Enhanced Family Leave schemes
- An employee benefits package that gives access to an exclusive rewards website to get discounts and cashback online
- A 24-hour doctor line, financial support with dental/optical and other therapies
- A free and confidential employee assistance programme with up to six face-to-face sessions counselling included
- Extensive online and on the job training to ensure you will succeed in your role
- Opportunities to discuss flexible working
- Opportunities to develop new skills and progress your career
- The chance to make a positive, lasting impact that changes lives, communities and society

Royal Voluntary Service is committed to building inclusive and diverse teams across the charity. To find out more about our commitment to EDI, visit our website.

How to apply

Please select the apply button shown to be taken through to the application process. You will need to answer some screening questions as well as uploading your CV. You will be contacted by a member of the team once your application has been reviewed.

Here at Royal Voluntary Service, we're committed to equality, diversity and inclusion. We want to be a charity that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, physical or mental ability, ethnicity and perspective.

Join Royal Voluntary Service and together we can change lives, change communities and change society.

Dates to bear in mind

The closing date for this vacancy is 17th December 2023.

Other organisations might call this role Customer Service Manager, Volunteer Manager, Volunteer Services Manager, Volunteer Project Manager, Customer Support Manager, or Contact Centre Manager.

As Regional Manager you will represent, manage and co-ordinate FoodCycle for your allocated regional Projects. Our Projects are spaces where volunteers are empowered to run their own community meals using surplus food.

You will manage local relationships with venues, community partners, supermarkets and volunteer recruitment channels to enable this to happen. You will continually be looking to increase our impact by working towards targets of increased meals served to our guests, expanding our existing Projects and setting up new ones within Yorkshire and The Humber.

As an excellent communicator, you will manage the volunteers at each Project ensuring they are trained, supported and on-message with FoodCycle strategy, ensuring that volunteers are confident enough to self-organise and make a success of their Projects.

You will have experience of programme planning, delivery and development including community led/owned programmes. You will also have experience of building relationships with a range of stakeholders, including other charities, local authorities, funders and local champions. A full driving license and access to a vehicle for work purposes is essential for this exciting role.

How to apply:  Please upload a CV of no more than two sides, and a covering note/letter of no more than two sides explaining why you are suitable for the role, via our vacancy website.

Deadline for your application:  20th December, however we will interview candidates as applications come in. We reserve the right to close the vacancy early, and we encourage candidates to apply asap!

Benefits:  We offer 26.5 holiday (including Christmas close down) plus bank holidays, and a flexible and friendly work environment. Staff benefit from our private medical package and our pension scheme, available after three months.

This role is home based with frequent travel to projects in Leeds, Sheffield, Hull and Bradford.

FoodCycle is an equal opportunity employer, and we value diversity and inclusion. We are a Disability Confident Scheme member. Please email our Recruitment inbox if you require assistance or adjustments when applying.

Please note that you will need to have existing Right to Work in the UK to apply for this role. We do not hold a sponsor licence therefore we are unable to provide Visa sponsorship.