Job Title: IT, Systems and Compliance Manager

Department: Operations

Line Manager: Head of Operations

Location: London, UK (temporarily remote) 

Hours of work: 1.0 FTE (equivalent 37.5 hours per week) 

Salary: £28,177 - £35,988 (FTE per year) depending on experience + £3,480 London allowance. We are a flexible and supportive employer. You’ll receive a generous holiday allowance, we will contribute to your pension and give all employees paid sick leave and personal days.

Contract type: 12 months

Application deadline: 09:00 am, Monday 14th December

An exciting opportunity for an experienced IT, Systems and Compliance Manager to apply their generalist skills to a new role in a growing and changing charity which puts inclusion and diversity at the centre of its work. You will ensure colleagues, and programme participants, have a consistent, friendly and swift IT experience by undertaking all administration in an organised fashion whilst working closely with the Head of Operations, trustees and the programme teams to develop and implement IT, systems, security and compliance strategies. In return you will receive autonomy in your work and a generous learning and development budget to support your personal professional development. 

Campaign Bootcamp is a charity dedicated to ensuring that people most impacted by injustice are leading campaigns that affect their lives, from better housing to fairer treatment of migrants and LGBTQ+ rights. Our mission is to support people to run effective campaigns that challenge injustice. We do this by running campaign training programmes that help people develop the skills, confidence and community to change things that matter to them. In our training, we prioritise people from communities directly impacted by injustice. 

We are a charity that understands the importance of investing in IT, to support our colleagues particularly as we move to flexible and home-based working. 

Key Relationships

• Head of Operations

• Chief Executive Officer (transitioning much of the IT management from CEO)

• Training Manager 

• Programme and Communication Managers 

• HR Manager 

• Distance Learning Logistic Coordinators 

• Outsourced Salesforce CRM support company 

• Outsourced website maintenance support company 

Purpose

• Provide IT and systems support to all staff members and programmes

• Manage IT, systems and security projects, continually making improvements to ensure our infrastructure is inclusive, user friendly and driving efficiency

• Manage the organisations’ compliance in relation to IT, security, privacy and data protection

Job Responsibilities

Provide IT and systems support to all staff members and programmes

• Manage the organisations’ systems and security measures. 

• Manage issues raised by staff related to devices, the website and hardware.

• Manage the organisation's digital filing structure and maintenance.

• Oversee the procurement, management and renewal of IT equipment.

• Build and maintain relationships with colleagues across the organisation in your role as a trusted advisor.

• Conduct IT and system inductions for new starters.

• Plan, manage and deliver training to colleagues as and when required.

Manage IT, systems and security projects, continually making improvements to ensure our infrastructure is inclusive, user friendly and driving efficiency

• To own our business continuity planning for IT systems.

• Project manage new system and infrastructure projects as designated by the Head of Operations, to agreed time, quality and cost. 

• Champion the upkeep of our Salesforce database systems, supporting staff members to update the relevant fields.

• Identify and implement time saving processes to reduce the administration burden on colleagues across the organisation.

• Manage the continued roll-out and improvement of cloud-provided IT solutions, including, but not limited to Salesforce, Android, Zoom, Slack and G-Suite.

• To coordinate, manage and control all stages of a project using appropriate project management techniques.

• Develop and implement necessary testing for projects and operational changes to ensure a smooth transition from project to operations.

• Consult with and manage project stakeholders which may include internal and external resources, driving motivation, collaboration and delivery.

• Support the HR and Diversity and Inclusion Manager - and training Programme Managers - to ensure the technical access needs of employees and training participants are met. 

• Centre inclusion and accessibility in your work. 

Manage the organisations’ compliance in relation to IT, security, privacy and data protection

• Oversee all IT, system and security suppliers and collaborate with them to maintain and continuously develop the right capabilities.

• Manage the IT, systems and security budget.

• Ensure IT provision is compliant with all relevant standards and requirements including those surrounding data protection.

• Ensure key external communication platforms are supported, secure and well-maintained and integrated with supporting platforms as required.

• Manage and resolve risks & issues, through continual analysis, prioritisation and mitigation via the organisational risk register.

• Maintain a safe, user friendly and accessible remote working environment for colleagues. 

General

• At all times adhere to relevant legislation relating to employment law, data protection etc.

• To comply with all charity policies, procedures and governing documents.

• To be responsible for all Health and Safety requirements related to the role.

• To work within charity Mission, Vision and Values at all times.

• Undertake project work as required.

• Any task as instructed by your line manager or the Leadership team that is commensurate with the person specification and Band of the post. 

Person Specification

Experience 

• Extensive experience in computer hardware, software, and networking.

• Relevant qualifications in computer science, computer programming, computer engineering, information technology or management or able to demonstrate equivalent qualification through experience. 

• Experience working with individuals with varying degrees of computer and system literacy in a patient and inclusive manner. 

Skills

• Able to communicate clearly and appropriately and build relationships with people at all levels.

• Detail oriented and exceptionally well organised.

• Able to prioritise a varied workload and deliver to deadline.

• Project management skills.

• An active listener, able to hold space for others to share their perspectives and elicit insight to inform your work.

• Ability and aptitude to complete all administrative tasks relating to IT, systems and data compliance and find efficient ways to automate such work.

• Confident in using and administering web tools such as Google Workspace, ClickUp, Salesforce, Slack and BambooHR.

• Negotiation skills for working with external partners.

Behaviours

• Communicate respectfully and with transparency.

• Actively centre diversity and inclusion in your work, identifying and removing barriers whilst consulting with stakeholders.

• Aware of how systemic injustice operates in our society (i.e. economic inequality, racism and heterosexism) and excited to explore how best to confront these issues in the workplace.

• Flexible and adaptable to change.

• Commitment to continual professional development.

Campaign Bootcamp strives to be an inclusive employer with equity of opportunity for all. We’re actively working to enhance the experience of working at Campaign Bootcamp for all and we are keen to remove any barriers our colleagues might face when accessing work. We would particularly welcome applications from individuals who have lived experience of oppression and/or discrimination. Campaign Bootcamp is a flexible employer and we welcome discussions around adaptations we can make to support your access of our recruitment process and workplace.

The successful applicant will work with a dynamic, passionate Team, within a very well established and needed female only registered Charity, Tomorrow’s Women Wirral. As Business Development Manager you will be responsible for ensuring the efficacy and efficiency of business operations as well as shaping strategic goals for the future. As an ideal candidate you will be well-versed in all business matters.  You will be a competent leader able to provide guidance that enhances performance in a manner which incorporates the Charity’s vision and culture, with the goal to ensure the sustainability of the Charity’s activities and to drive development  and long-term success whilst always keeping the aims and values of the Charity at the forefront.

Main Duties & Responsibilities

(Please note, this job description is not necessarily an exhaustive list of duties but is intended to reflect a range of duties the post-holder will perform. The job description will be reviewed regularly and may be changed in the light of experience and in consultation with the post-holder.)

• Adhere to direction set by the Board of Directors/Trustees and CEO.
• Work closely with the Board of Directors/Trustees, CEO and Treasurer in the production of business plans, financial forecasts, and policy updates, and provide feedback on strengths, weaknesses, and areas for improvement. 
• Deputise for CEO in her absence.
• Work as part of a Motivational Management Team.
• Support the work of employees to improve efficiency, effectiveness, safety and wellbeing.
• Gather, analyse and interpret both external and internal data to assist in the production of reports required.
• To develop and lead a Bid/Tender Writing Team providing tools and techniques to convert business ideas into an actionable plan to increase finance and growth.
• Develop and maintain excellent working relationships with financial partners, Landlord, Public or Third Sector Grant fund holders, to facilitate an effective client financing process.
• Deliver a strong Business Plan and Model to develop and strengthen Tomorrow’s Women’s move towards business sustainability, creation and expansion. 
• Ensure adherence to legal rules and guidelines, and compliance with the regulations and procedures of the Charities Commission and Company Law.

Job Specification

• Proven experience as Business Development Manager or relevant role.
•  Appropriate degree/diploma or higher.
• Qualifications in Income Generation/Bid Writing/Leadership & Management and proven evidence of this.     
• Strong financial and business planning/growth expertise with a thorough understanding of diverse business processes and strategy development.
• Excellent organisational and leadership skills.
• Outstanding communication and interpersonal skills and abilities.
• Excellent knowledge of MS Office, databases, Tendering processes, and information systems.
• Good understanding of research methods and data analysis techniques.
• Commitment to, and understanding of, the work of our Charity. Ensuring Tomorrow’s Women’s ethos of client-focused delivery, innovation and social value is demonstrated to clients, partners, stakeholders, and funders.
• Flexibly and sensitively challenging in approach.
• Contributing to the continuous improvement of Tomorrow’s Women, sharing best practice and ideas required.
• A good sense of humour!

We are working with a well known charity to recruit their Database Manager, the successful candidate will have rounded database management experience and will be used to managing fundraising data.

Main duties for the Database Manager:
Produce briefs and reports, create simple and complex queries
Data analysis to identify patterns, connections and trends
System development
Oversee data import and export processes
Write and update processes and procedures

Essential criteria for the Database Manager:
CRM or relational database experience
Data management, development and processes
Good working knowledge of GDPR
Ability to create meaningful insights by identifying data patterns
Exceptional communication skills and the ability to present to a wide audience

To apply for this Database Manager role, please email your CV to Chloe Hill quoting the reference number J74186CH. All applicants must be eligible to work in the UK.

This is an exciting opportunity for an enthusiastic and ambitious database expert to join Oxford Hospitals Charity and make a real difference to patients and staff of the Oxford University Hospitals NHS Foundation Trust. We are looking for candidates who will be proud to represent Oxford Hospitals Charity, demonstrating a clear commitment to and passion for excellence in NHS hospitals.

At Oxford Hospitals Charity the needs of patients and staff are at the heart of everything we do and we’re committed to looking after our wonderful hospital staff as well as we look after our hospitals. In addition to joining a friendly, collaborative and ambitious team you will also enjoy the following benefits: 27 days holiday plus all English Bank Holidays (pro-rata’d for part-time staff), a contributory pension scheme, free parking onsite, and childcare vouchers. 

The role

The role is designed to help support both our data selections and analysis teams to deliver key fundraising activity at a time where our database integration project is entering its most crucial period. This position will take ownership of the delivery of our Faststats selections, as well as supporting the fundraising teams with their key reporting requirements, using Power BI and SQL. Working collaboratively with several fundraising stakeholders, you will be responsible for ensuring multiple, concurrent deadlines are met. Please note that we will be reviewing applications and interviewing throughout the application process, so the closing date on the position may be sooner than advertised.

About you

You will be an experienced Faststats and Power BI user who is confident in their own abilities to take ownership of an important area of our selections and reporting delivery. You will be able to work on multiple projects at once and be able to identify the priorities within your workload, with joint support from the Senior Database Officer and the Senior Database Manager.

About us

We’re Breast Cancer Now, the charity that’s steered by world-class research and powered by life-changing care. We’re here for anyone affected by breast cancer, the whole way through, providing support for today and hope for the future.

We’re that trusted friend that people affected by breast cancer turn to for caring support when they need it most. The expert authority on breast cancer research who is making breakthroughs and driving forward progress. And a vehicle for change, acting now to make sure anyone affected by breast cancer gets the best possible treatment and care.

We believe that we can change the future of breast cancer and make sure that, by 2050, everyone diagnosed with the disease lives – and is supported to live well. But we need to act now.

Breast Cancer Now is an inclusive employer committed to developing a diverse workforce.

Closing date Formally 11th December, but may close sooner.

Interview date Formally 17th December, but strong applicants may be contacted sooner

Job Title:                           Database Executive (CRM and Data) Maternity Cover
Hours:                               35 per week
Salary:                               £26,114 - £27,938
Type of Employment:      12-month Fixed Term Contract until December 2021
Dept and Location:          Public Fundraising, Office - London
Line Manager:                  Database and Insights Manager
Direct Reports:                None

MAIN PURPOSE OF THE JOB
The post holder is responsible for the reliable delivery of the operational database services and the
accuracy of supporter data. The role will focus on delivering a programme of data imports,
supporting a range of fundraising initiatives and working with a number of data sources from
third party agencies, managing exceptions and troubleshooting to ensure work is completed
with accuracy, to a high standard and within SLAs.

You will provide training and continuing support to ensure all stakeholders are aware of the data options available to them in order to maximise income and engagement opportunities. You will maintain data integrity ensuring teams across the charity know how to use CARE in a way that complies with both organisational data policies and regulatory requirements.

You will have experience in:

• Working with a Fundraising database (E.g. CARE) 
• Use of SQL
• Use of Data Import Tools (e.g. Blender)
• Advanced Excel skills (Pivot tables, Referencing, Duplicates etc.)
• Managing Data Operations on a large customer database

If this sounds like you, we would love to hear from you

How to Apply
You can view the 
 before coming back to this page to apply.  Don’t forget to upload your CV and supporting statement that explains how you meet the criteria for the role.

Closing date :      09th December 2020
First interviews:                                     06th January 2021 (Online)
Second Stage Interviews:                    14th January 2021  (Online) 

We are committed to working towards ensuring Teenage Cancer Trust is a diverse and inclusive place to work. We welcome applications from everyone regardless of race, age, gender, ethnicity, sexual orientation, faith or disability.

At Teenage Cancer Trust we're committed to delivering a service to teenagers and young adults with cancer that is embedded in safeguarding and safe working practice guidance.In line with our safeguarding approach this role is subject to a DBS check (Disclosure and Barring Service).

About Scope

At Scope our mission is to drive social change so that disabled people have the same opportunities as everyone else. We want to achieve everyday equality and support disabled people to get the best start in life, live the life they choose and be financially secure.

About the role

Scope is looking for an experienced Database Officer to join our Database and Analysis team for a six month fixed term contract. The team is responsible for data management and associated processes that support the work of our fundraising, volunteering, campaigns and marketing activity.

The main objectives of your role will be to work with other members of the Database Team to maintain and administer the Raiser’s Edge database, your aim will be to develop new and improve existing processes and maximise the efficiency and use of the database across the organisation.You'll assist in Direct Debit processing and Gift Aid claims and produce analytical reports to support Fundraising and marketing activity.

About you

You will have significant experience of working with charity databases - specific experience of Raisers Edge and CRM change projects is highly desired. You will also have a good level of SQL knowledge and be able to use Excel, Access and other data manipulation tools at an advanced level. Experience of handling large volumes of data to produce marketing selections and reports is essential, as is Knowledge and understanding of Data protection and GDPR.

Disabled candidates

Equality and inclusion are at the heart of everything we do. We want to seize every opportunity to build a truly diverse and inclusive workplace.

We are always looking for applications from disabled people. If you are disabled and you have the skills and, or the experience to do the job, we really want to interview you. Just let us know in your application that you are applying under the Guaranteed Interview Scheme.

A charity based in London are looking for a Database Officer- Part-time. As a new role designed to bring more capacity to the team, the Database Officer will play a key role in supporting the Senior Database Administrator's on-going development, maintenance, and operation of the organisation's Salesforce CRM database.

Acting as the first point of contact for all Salesforce (and related apps) user enquiries, you will assist the Senior Database Administrator to undertake a range of duties to ensure that the database is well maintained and able to support the outputs of the broader team.
Key responsibilities

Run and maintain a process of regular weekly and monthly imports, alongside any other ad-hoc imports, as directed by the Senior Database Administrator

Responsibility for ensuring the returns from our Direct Debit provider (Smart Debit) are actioned in an accurate, timely fashion.

Responsibility for the in-house Cheque Recording Process, ensuring that entries are recorded in an accurate, timely fashion.

Maintaining data quality and integrity

Responding to enquiries and acting as a first point of contact for internal database users and stakeholders, in support of the Senior Database Administrator, providing technical database advise and problem-solve as required.

Person specification

Experience of using a CRM (salesforce), including within a fundraising environment,

Experience in running regular data imports

Experience of complying with GDPR and the Data Protection Act, and how it specifically applies to a fundraising database.

Closing date: 20th November 2020

The Natural History Museum is both a world-leading science research centre and the most visited natural history museum in Europe. With a vision of a future in which both people and the planet thrive, it is uniquely positioned to be a powerful champion for balancing humanity's needs with those of the natural world.

It is custodian of one of the world's most important scientific collections comprising over 80 million specimens. The scale of this collection enables researchers from all over the world to document how species have and continue to respond to environmental changes - which is vital in helping predict what might happen in the future and informing future policies and plans to help the planet.

We are at a pivotal moment in our history as we launch a new strategy setting out our role as the natural world faces increasing threats. Building on our world-leading collection, global reputation for science and as one of the world's leading visitor attractions, the NHM has ambitious plans leading up to the 150 anniversary of the opening of the Waterhouse Building in 2031, making this a truly exciting time to be part of the NHM team.

About the role

Our Development Department generates philanthropic income to help us create a Natural History Museum for the future - investing in capital development, attaining vital acquisitions for the collection, transforming our galleries, developing innovative exhibitions and undertaking ground-breaking scientific research on issues that affect us all.

This is a key role within the team with responsibility for management of Membership and Supporter Engagement data via Microsoft Dynamics CRM database. You will champion database usage, be responsible for the integrity of the data, provide professional support and training to users, and lead on data selections.

You will be responsible for ensuring the database is maintained and up to date in line with data protection legislation, for processing donations and gift aid, and regular housekeeping activities to ensure data accuracy and quality. You will also lead on the review, design and implementation of the processes, policies and procedures connected with Microsoft Dynamics to ensure best practice across the department.

About you

You will be an expert supervisor level user of Microsoft Dynamics or equivalent with the ability to perform complex database processes, queries and exports. You will also have excellent communications skills, with the ability to act as the department's key contact for all things data and database related.

Excellent time management skills with the ability to prioritise your own workload, deal with conflicting demands and work under pressure to meet tight deadlines will be key to see you succeed in this position.

Closing date: 9am on Monday 7 December

Interviews expected 17-18 December

To apply, please visit and upload your CV with a covering letter, which clearly outlines how you meet our person specification.

It is an exciting time for World Physiotherapy as it strengthens its core business after a challenging year and introduces a new programme of work to support its members around the globe.

We are looking for an IT professional to grow the capacity of the organisation to use data to inform business activities and to expand the services offered to members via technical solutions, maximising the potential of World Physiotherapy’s new website as a global resource rich and user friendly hub, supporting the international community.

The successful candidate will be responsible for providing IT leadership, management and the delivery of excellent and efficient technical business information applications, systems and infrastructure, essential to the organisation’s needs. This includes:

• the website
• cloud based business solutions (eg Sharepoint, RDS)
• CRM database (Salesforce) used for membership and all stakeholder interactions
• hardware and networking to support the team working at the London office and remotely
• systems to support the World Physiotherapy Congress scientific programme and associated activities
• identification and management of third-party IT and systems suppliers
• system integration

They will have experience of all aspects of IT management required for managing membership and stakeholder tracking for a global organisation, as well as a solutions based approach to supporting a diverse range of projects and activities with IT needs, data and research analytical requirements.

Working with staff members within World Physiotherapy, key people within our member organisations and other stakeholders you will have day-to-day responsibility for strategic and operational leadership over World Physiotherapy’s IT functions to deliver business solutions across all areas of activity.

To apply

Please send a copy of your CV (maximum 3 sides A4) and a one-page application letter to Jonathon Kruger, World Physiotherapy chief executive officer. Closing date for applications is 10:00 GMT on Monday 14 December 2020. However, we reserve the right to close this advertisement early if we receive a high volume of suitable applications.

Interviews for shortlisted candidates will be held via videoconference on 15 and 17 December 2020.

Diversity and inclusion

World Physiotherapy is committed to best practice in equality, diversity and inclusion, and to fostering an inclusive environment that reflects the membership it represents. Throughout its recruitment process, it seeks to ensure that all applicants are judged on their suitability for the post alone and that there is no unfair bias.

About World Physiotherapy

Founded in 1951, World Physiotherapy (previously known as the World Confederation for Physical Therapy) is the sole international voice for physiotherapy, representing more than 670,000 physiotherapists worldwide through its 122 member organisations. World Physiotherapy operates as a non-profit organisation and is registered as a charity in the UK.

World Physiotherapy believes that every individual is entitled to the highest possible standard of culturally appropriate healthcare delivered in an atmosphere of trust and respect for human dignity, and underpinned by sound clinical reasoning and scientific evidence. It is committed to furthering the physiotherapy profession and improving global health through:

• encouraging high standards of physiotherapy research, education and practice
• supporting the exchange of information between World Physiotherapy regions and member organisations
• collaborating with national and international organisations

World Physiotherapy operates with a staff team of fifteen people.

CRM & Operations Manager needed for the Youth Endowment Fund to help us build and manage the systems we need to succeed in our mission. 

Reports to: Head of Operations

Salary: £35,000 - £40,000

Location: Central London

About the Youth Endowment Fund

The Youth Endowment Fund is a bold new attempt to put early intervention at the heart of efforts to tackle youth offending.

In recent years violent crime has risen significantly. Homicides, assaults, robberies and offences involving weapons have all seen sustained growth. We have also seen large increases in violent crime involving children and young people. This is a tragedy. Every child captured in these numbers is an important member of our community and society has a duty to protect them.

The Youth Endowment Fund is a charity with a £200m endowment and a mission that matters. Founded by youth charity Impetus and its partners the Early Intervention Foundation and the Social Investment Business, we exist to prevent children and young people from getting caught up in violent crime. We do this by finding the very best ways to prevent youth violence, funding great initiatives and working to scale them up and spread great ideas.

Key responsibilities

Most fundamentally, your job is to work with the Head of Operations to build and manage the systems and processes we need to enable the organisation to function effectively. To do this you will:
 

• Assist in developing efficient processes and systems to manage grant giving, monitoring and evaluation.
• Assist in the design and build phase of the CRM system and maintain the system once it is in place (Salesforce).
• Ensure staff are trained to a high standard on system, process and reporting requirements.
• Create reports, analyse data and prepare dashboards and other reporting tools to ensure the YEF team at all levels understand performance (financial and otherwise).
• Manage risk registers to ensure robust risk management and mitigation.
• Create budget templates to allow all budget holders to effectively prepare for budget reviews.
• Regularly review and improve processes to increase efficiency and impact.
• Provide ad hoc operational support as needed within YEF.
• Help build and model a culture where it is natural to perform well and support colleagues brilliantly.

About you

You are this sort of person:

• You are brilliant at improving and organising things: You like finding ways to make things operate better for everyone. You enjoy bringing order to what is going on. You are good at getting your head around how a process works and improving it.
• You understand the impact of strong systems and processes: You enjoy thinking about how to ensure maximum efficiency and impact. You want to make the jobs of those around you simpler so that they can achieve more. You have experience working within a CRM system and enjoy learning what it can do.
• You can make the complicated seem simple: You understand the importance of good data and reporting. You are not only able to extract and analyse data but you are able to present this in a way which can be easily understood.
• You like getting things done: You have a track record of making things happen. In previous jobs, you have held responsibility for ensuring projects are delivered on time. You are very reliable.
• You win people over. People tend to warm to you and respect you. You have built good relationships with people at every level alongside those outside the organisation.
• You work very well in a team. You are not motivated by being the individual winner. You want the team as a whole, to succeed. You don’t care who gets the credit as long as things get done.
• You learn fast but remain humble. You are quick at getting your head around things. It wouldn't faze you to have responsibility for organising things that are new to you as long as you have an expert to ask advice from. You like learning and developing. You know how much you don't know as well as what you do.
• You don't want your days to pass without making a difference. You want to play a significant part in a charity that is making a difference. You like the idea of doing a job that makes young people safer.

• You are committed to equality, diversity and inclusion. You believe and act in a way that celebrates and encourages a range of experiences, views and values.
   

While it is not a criteria, we are especially interested to hear from applicants who have lived experience of youth violence.
 

It is also important to us that the people we hire do not discriminate. We believe in being inclusive and giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, sex, gender identity, disability, marriage or civil partnership, pregnancy and maternity, religion or belief, race, sexual orientation, transgender status or social economic background.
 

You will be required to provide proof of your eligibility to work in the UK. As part of our commitment to flexible working we will consider a range of options for the successful applicant. All options can be discussed at the interview stage.

First round interviews will take place in the week commencing 4th January 2021.

Second round interviews will take place in the week commencing 11th January 2021.

Your personal data will be shared for the purposes of the recruitment exercise. This includes our HR team, interviewers (who may include other partners in the project and independent advisors), relevant team managers and our IT service provider if access to the data is necessary for performance of their roles. We do not share your data with other third parties, unless your application for employment is successful and we make you an offer of employment. We will then share your data with former employers to obtain references for you. We do not transfer your data outside the European Economic Area.

Title: Volunteer Support Manager
Salary: £25,000 per annum
Contract Type: Permanent
Hours: Full-Time (40 hours per week)
Location: Newmarket CB8 7NU
Interview Date: Zoom interviews 6/7 January 2021
Applications: CV and covering letter
Contact: Belinda Johnston

An exciting opportunity has arisen for an experienced Manager to join our small but growing charity, Our Special Friends (OSF). This role will be responsible for the recruitment and management of the OSF Volunteers.

Our Special Friends aims to help people benefit from the companionship of animals and support them through difficult times. We provide practical advice and emotional support to individuals who are having difficulty caring for their pet or who are missing the companionship of an animal. We coordinate local community support to help people to enjoy the companionship of animals without the worry.

As Volunteer Support Manager you will oversee the recruitment, training and support of volunteers undertaking a variety of roles within Our Special Friends. You will co-ordinate the assessment of companion animals involved and oversee all administrative support to ensure all documentation, policies and records relating to volunteering are current.

A driving license / own transport will be required. 

Closing date: 8.00 pm on 9th December 2020

If you are interested in working with us, please view the JD and Person Spec below and click the apply button to send your covering letter and CV. 

No agencies please. 

We are looking for an enthusiastic, innovative and personable fundraiser to join the Kit Tarka Foundation family and help save babies’ lives by raising vital funds for the charity. 

ABOUT US

We are a small yet ambitious charity with a mission to prevent newborn baby deaths through research and education. Our initial focus is on neonatal herpes (the cold sore virus in babies) but we expect to expand our activity to other causes of newborn mortality in future years. We are led by a passionate, skilled and hands on Board of trustees.

We work to achieve our mission through funding relevant research and developing training and education programmes for medical professionals and the general public.

ABOUT THE ROLE

The Fundraising Manager will work across all fundraising activities to increase income generation. The remit is broad and provides the opportunity to really shape the future of the charity and the role itself. Many of the existing revenue streams are in their infancy so there is huge potential for the Fundraising Manager to make a real difference through their creativity and innovation.

As a small charity we have limited time and resources so the Fundraising Manager will work closely with the CEO and trustees to agree a realistic and achievable plan for their first year and beyond. Expected areas of focus will be grants, corporate partnerships and individual giving. They will secure and develop strong relationships with our supporters within the local and wider communities.

The Fundraising Manager will report directly to the CEO and provide quarterly progress updates to the Board of Trustees. A trustee with fundraising expertise will give additional support and guidance. The post is new and is expected to develop with the individual appointed.

The role is home-based but there will be regular meetings and events in Brighton. Due to funding restrictions, the role is initially part-time and fixed term but with genuine potential to extend.​

Hope Health Action is a Christian NGO passionate about providing life-saving health and disability care to the world’s most vulnerable without any discrimination.We work tirelessly to provide health, disability and emergency relief in Haiti, Uganda and South Sudan; working to serve, equip and empower local partners so they can provide dignified and accessible care to the most vulnerable. 

HHA started in 2007 when we co-founded a hospital in Haiti that has since become one of the leading health facilities in northern Haiti.This has included co-founding a maternity and neonatal unit which cares for thousands of mothers and babies every year.We are passionate that mothers and babies have access to safe births.We also co-founded one of Haiti’s leading spinal cord injury rehabilitation centres and are now one of Haiti’s leading disability rehabilitation providers.In recent years we’ve also launched in East Africa providing emergency relief to the South Sudan refugee crisis.We’ve provided life-saving aid through emergency food rations, the provision of Plumpy’Nut (a therapeutic food to treat severe and acute malnutrition), maternal health care and disability projects.This includes the development of an exciting new project, opening a major new disability centre in 2021 in Bidibidi Refugee Settlement.We have exciting plans to scale up our work in Haiti and East Africa in the coming years and are looking for an ambitious Fundraising & Partnerships Manager to join the team and help us reach these goals.

Fundraising and Partnerships Manager:

We are looking for a dynamic, creative and enthusiastic Fundraising and Partnerships Manager who can develop and manage our fundraising strategy in the coming years, paying particular attention to building our supporter base and developing new partnerships.We are looking for a self-motivated and ambitious individual with a genuine passion for international development. 

The Fundraising and Partnership Manager will have a unique and exciting opportunity to help HHA grow and make a real and tangible impact to our beneficiaries.This includes helping to raise important funds to support the development of our partner hospital in Haiti, one of the leading health facilities in northern Haiti; alongside a growing range of health, disability and emergency programmes in South Sudan and Uganda.As a small charity, the Fundraising and Partnership Manager will have direct links to our field operations, including the opportunity to regularly visit our overseas programmes and have on-going opportunities for cross-departmental learning.We are a small but passionate, friendly and close-knit team where staff are encouraged to execute creative and new ideas, working together to support each other’s efforts.

This role will cover a diverse range of our fundraising activities and require someone with the competence and experience to manage multiple aspects of our strategy.It would be desirable for someone to have previous experience working within a small organisation to understand the dynamics between providing strategic development and handling the day-to-day operations.Areas of responsibility will include;

STRATEGY & VISION:

HHA is looking for someone with the vision and energy to develop a clear 3 year fundraising & partnership development strategy that will build upon existing strengths of HHA and develop new, innovative ideas in a professional and effective manner.This will require someone with adaptability, creativity and strong relationship building skills, working with HHA’s Finance Manager, Country Directors, CEO and Board of Trustees to design, implement and effectively monitor a strategy.This will be done with the aim of fulfilling a number of key objectives that will help increase our fundraising income over the coming 3 years.This will include setting out clear annual plans and executing these against agreed financial targets set with the CEO. This will include:

• Engaging new supporters and increasing ‘sign ups’.HHA has a strong and faithful base of long-term supporters.However, in order for HHA to grow and fulfil our ambitious vision, inspiring and engaging new supporters will be a central objective for this role.
• Improving communications, with particular focus on digital fundraising.This will include helping to build a stronger online community through improved social media and donor/supporter communications via email, website etc.It would be desirable for someone to have relevant experience and understanding about the future of digital fundraising (for instance, integrating easier donation technologies). 
• Developing new partnerships, including a specific focus on establishing and cultivating new relationships with churches, community giving groups, and corporate partners.
• HHA US. HHA has just launched in America.This is an exciting time for HHA and a unique opportunity for the postholder to aid the development of our US based fundraising activities in synergy with our UK efforts. This will include exploring opportunities for joint digital fundraising, communications that can aid both countries and providing support for the US Director in developing US based fundraising plans.

Alongside developing a robust fundraising strategy for HHA, the Fundraising and Partnerships Director will also be responsible for the following tasks:

COMMUNICATIONS:

This role will include bringing new, creative ideas around our communications and marketing, taking the lead with our programme team in identifying strong stories, engaging news/content etc. and working alongside the CEO with designers/videographers on the production of various fundraising/marketing materials, including regular and strong donor communications.This will include our Life Support Newsletter, specific annual appeals/campaigns, digital communications, thank you letters and other relevant donor communications.

PARTNERSHIPS:

As highlighted above, we are looking for someone with the confidence to initiate new partnerships and the ability to forge new connections/relationships with possible supporter, volunteer or donor groups.As a Christian charity with a small but committed number of church partners, we believe building upon our current church partnership activities will prove fruitful.Applicants should subsequently be comfortable in this environment and it would be desirable for someone to have had previous church based fundraising experience or knowledge through active church involvement.Beyond churches, the Fundraising and Partnerships Manager should aid the CEO in the approach and partnership development with other key relationships.For instance, other community groups, major donors, corporate groups etc.

VOLUNTEER MANAGEMENT:

As a small charity, HHA are dependent on the support and energy of volunteers, working remotely and from the HHA office (COVID19 dependent). The new Fundraising & Partnerships Manager should thrive in a face-to-face environment, with effective leadership qualities to build and empower a volunteer team who can help implement the proposed strategy and help oversee the diversity of activities. 

OTHER:

It will be the Fundraising and Partnership Manager’s responsibility to execute HHA’s broader fundraising efforts and ensure they are implemented to a high standard.This will include overseeing the completion of the following activities:

• Donor management, including ensuring donors are thanked in a timely manner and supporter communications are managed effectively, including our regular donors and through sites like Global Giving.
• Working with our Operations Coordinator to ensure donations are appropriately tracked in our donor database.The Operations Coordinator will provide valuable on-going support to this role, helping to manage the database, third party systems (CAF, Justgiving) and GiftAid.
• HHA already have an experienced Grants and Trusts Coordinator who manages this side of our fundraising.The Fundraising and Partnership’s Director will be available to offer support as needed, though we do not foresee this being a regular or timely need.
• Managing the successful implementation of any fundraising events that the Fundraising and Partnerships Manager designs within the strategy. HHA have previously adopted a range of events, including small community-led quiz nights, Church partner events, Challenge events, and occasional Charity Galas (generally on special occasions like charity anniversaries).
• Provide quarterly reports to HHA’s Board of Trustees, sharing progress against the agreed strategy with clear KPIs