The Christie is Manchester’s leading edge cancer research and treatment centre raising significant charitable funds to advance its work. We need a skilled, confident and enthusiastic Database & CRM Officer to work in our Data and Donations Team.

The successful candidate should be highly computer literate and have excellent attention to detail. Strong Excel skills including writing macros and a proven ability to handle large data sets is required. Experience of importing data, making data selections, familiarity with data manipulation tools and techniques, solid analytical skills and an appetite for knowledge would all be an advantage.

Working alongside the new Data and Donations Officer who is responsible for handling donations, this role will give you the opportunity to work in a fast paced environment responding to the needs of the wider Fundraising team. You will also have a key role in driving forward the use of data within the organisation – this is a role where you can make a difference from day one.

This role will involve Hybrid working, with at least two days in the office per week.

This is an excellent opportunity to join a much-loved and innovative charity that encourages personal growth and development.

LOCATION:  Home and London Office (EC4R)

Can you intuitively understand systems and how each piece fits together? Are you interested in complex problem-solving, pay close attention to details and are an excel expert?  Others might have been impressed with how quickly you’ve learned databases and procedures previously. If you’re interested in variety, problem-solving, and growing your skills, then Premier’s data team is a fantastic team to join!

The Role:

As a Database Officer your responsibilities will include but not be limited to:

• Exporting and assembling direct marketing data files
• Producing complex queries and data files for other departments and stakeholders
• Maintaining and enhancing existing data and communication journeys
• Executing regular database cleansing and hygiene tasks
• Providing technical support and solutions for campaign launches and updates
• Transferring data between Acquisition, Fundraising, Telemarketing and Email databases

Skills and Experience

• Strong knowledge of Raiser’s Edge or an equivalent fundraising database
• Advanced skills in Excel required (Vlookup, Pivot tables, Formulas)
• Prior use of data import tool Importomatic desirable
• Experience with Zapier preferred

The roles and responsibilities of this team are growing quickly, and we are looking for the ideal candidate to start as soon as possible.

Due to the number of applications we receive, we cannot reply to unsuccessful candidates, therefore, if you have not heard from us within two weeks of your application please accept that on this occasion, your application has been unsuccessful.

Prospectus is delighted to be working with Hope and Homes for Children to recruit a Database Manager who will directly manage and oversee the organisational use of their database (Raisers Edge NXT) and associated Blackbaud modules, as a critical tool in achieving fundraising and supporter engagement objectives. This job role has the potential to become permanent and can be worked remotely.

For almost 30 years, Hope and Homes has been fighting for every child to feel the love of a safe, family home; and to inspire organisations around the world to close the doors of orphanages forever. The need for their life-changing solutions has never been greater. Covid has brought millions more families to the brink of separation, and orphaned vast numbers of vulnerable children. Their approach is effective across a wide variety of contexts; moving children out of orphanages to safety, and reforming childcare systems from the top down to make family-based care the norm.

The main responsibilities of this role include leading the strategic development of the database and being responsible for the quality and consistency of data. You will set and maintain user standards, provide training and support fundraising and finance teams through analysis of data.

To be successful as a Database Manager you will have a good understanding of databases (ideally Raisers Edge) and how to use them effectively. You will understand how to improve data quality and know how to best support your colleagues to do the same. Alongside this, you will be able to complete data queries and segmentation and be able to work to deadlines.

As a specialist Recruitment Practice we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.

In order to apply, simply submit your CV, covers letters are not required. Should your experience be suitable, we will send you the full job description and arrange for a call to discuss the role further.

In order to apply, simply submit your CV and begin preparing a cover letter explaining why you would make a good fit for the role. Should your experience be suitable, we will send you the full job description and arrange for a call to discuss the role further.

Database Manager

Contract: Permanent

Hours: 35 per week

Location: London

Salary: £42,051 with progression scale up to £48,779 pa + generous benefits

Closing date: ​5th June 2022

Expected date of interviews: Week commencing 13th June 2022

Job ref: VA530

Do you believe in standing up for human rights alongside torture survivors? Would you like to use creativity, technology and people power to raise significant funds to positively impact the lives of torture survivors?

Freedom from Torture is looking for an experienced and energetic Database Manager to join our award-winning and friendly Fundraising and Communications Team. This is an exciting chance to join us as we build on our insight driving fundraising and communications function to deliver our next four year strategy.

About the role

You will be responsible for managing our CRM system (ALMS) and developing and implementing processes to deliver best practice fundraising and supporter engagement. 

You will work closely with colleagues across Fundraising and Communications and Finance teams to understand business needs and reflect these in our CRM system and processes.

Your sound analytic judgement will assist the organisation’s growth targets in the short and long term. You will work closely with the Director of Fundraising and Communications as well as managers from the wider team and you will line manage one direct report.

About you

To be successful in this role you will be highly knowledgeable in the use of CRM and SRM systems in a charity environment. You will have experience in the use of CRM systems to provide insight driven supporter or customer journeys, able to deliver strong ROI and clear campaign analysis.You will have experience with statistical analysis tools and use data visualisation tools to present your findings to stakeholders.

It is also essential that you have demonstrable experience of managing an income generating CRM, in either the charity or private sector.You will be a confident communicator with the ability to provide training and guidance to users.

How to Apply

To view the Job Description and Person Specification, please click on the attachment provided.

Please note a CV and a cover letter addressing the job description and person specification of the role are mandatory to be considered for the position.

In return, we offer a competitive package with flexible working, a generous 30-day annual leave entitlement and 6% employer pension contribution.

About us

Freedom from Torture is dedicated to healing and protecting people who have survived torture. We provide therapies to improve physical and mental health, we medically document torture, and we provide legal and welfare help. We expose torture globally, we fight to hold torturing states to account and we campaign for fairer treatment of torture survivors in the UK.

We campaign for national and global change, using evidence from our services and survivor voices to protect and promote survivors' rights and hold torturing states to account. We are proud to play a significant role in the global anti-torture movement. Survivors, active and empowered, are at the centre of all of our work.

Freedom from Torture is committed to its responsibilities under safeguarding, and expects all staff and volunteers to share this commitment. This post is subject to a satisfactory enhanced DBS disclosure, as well as a need for full employment history and up to date employment references.

Freedom from Torture is an equal opportunity employer.

People with lived experience of torture or asylum, from Black, Asian and minority ethnic backgrounds, LGBTQIA+ individuals and people with disabilities are strongly encouraged to apply.

Post Title:                          CRM Database Administrator

Reports to:                        Head of Quality and Evaluation

Salary:                                 £21,000 per annum pro rata (£15,891 per annum actual for 28 hrs per week)

Hours of Work:                   Part time 28 hours per week (working days to be agreed)

Location:                             Hybrid home-working model with a minimum of 1 day per week from our High Wycombe office

Contract: Permanent

Probationary Period          6 Months

ABOUT BUCKINGHAMSHIRE MIND

Buckinghamshire Mind shares national Mind’s vision: “We won’t give up until everyone experiencing a mental health problem gets both support and respect”. With one in four people experiencing a mental health problem at some point in their lives, people need Mind more than ever.

The services we offer include: 

• Wellbeing Activity and Peer Support Groups in the community
• Safe Haven crisis support
• Outreach services, delivered by colleagues working within NHS primary and secondary care settings
• Older Adults Services
• Children and Young Peoples’ services, including Peer Support in Schools
• Training services
• Counselling for Adults
• Employment Support
• Befriending programmes in the community
• Champion the Change

We employ over 70 staff based in three different sites (Aylesbury, High Wycombe and Chesham) and are supported by more than 500 volunteers. We actively encourage lived experience leadership across all aspects of the organisation’s activity.

Purpose of the Role

Buckinghamshire Mind is in a period of considerable growth, both following the Covid-19 pandemic and as part of its current three year strategy.

A key part of the strategy is to become more informed; developing our ability to measure the impact we are having and inform the way we design our services to ensure we are working in the most effective way to meet our vision of ensuring that everyone with a Mental Health problem has access to the support they deserve. A key part of this is the implementation of a Customer Relationship Management (CRM) system.

We are looking for a CRM administrator to join the quality team during our implementation of the system. Reporting to the Head of Quality and Evaluation you will help to facilitate a smooth data migration of current service user and volunteer data by ensuring the source data, currently mostly held in excel, is accurate, consistent and uniform and be a key part of the testing process.

It will be advantageous to have worked with a CRM or a charity database, though not essential. You will have an excellent eye for detail and able to manipulate large quantities of data using Excel or other tools.

The post holder will then work with the Head of Quality and Evaluation and Operation Managers post-implementation to identify any areas for improvement and play a key role in embedding the system across the organisation, gaining buy-in from all users and providing ongoing support.

You’ll support with the day-to-day management system, supporting the wider team to deliver a digital transformation programme, providing technical assistance to users on a daily basis. You’ll provide ongoing training to staff and develop supporting documentation and training materials.

Key responsibilities

Tasks will vary from week-to-week depending on priorities, but regular tasks will include:

System implementation project and roll out

• Be a key member of the CRM project team, adhering to project timeframes.
• Work closely with Head of Quality and Evaluation and identified Subject Matter Experts across the organisation to map the data needs in our services.
• Ensure data input is accurate, up to date, robust and fit for use in reporting and decision making in accordance with the agreed reporting framework.
• Support staff across the organisation with data transfer, data management the testing process and use of CRM system, recording any problems arising in the implementation process and working with the Head of Quality and Evaluation and CRM provider to fix them.
• Provide front line CRM implementation support to the different services in the organisation.

GDPR compliance

• Ensure that all data is captured and recorded accurately in compliance with GDPR regulations and internal policies
• Demonstrate an understanding of UK Data Protection law requirements and work to ensure that all systems and processes are compliant with this.
• Ensuring data entry procedures are complied with and that sufficient checking mechanisms are in place to keep the data accurate and up to date.

Ongoing development and support

• Following the initial implementation project, ongoing support with monitoring and developing of the system to meet the needs of the organisation
• Manage data quality, working closely with the Head of Quality and Evaluation to support members of staff to generate reports and work closely with the wider team to understand their business needs and identify areas where the CRM can better support these.
• Collaborate in and suggesting new ways of data collection and data entry that will improve the integrity of our data.

 Training

• Help develop documentation of new procedures in order to achieve greater efficiency in our use of the database.
• Help develop training manuals and live training for staff including a CRM induction.

• Support staff across the organisation in their use of the database, ensuring that data protocols are followed. 
• Be the go-to for staff queries on functionality of the CRM.

Person specification

The person specification seeks to define a person most likely to be suited to the job of Buckinghamshire Mind Equality, Diversity and Inclusion Lead.  Candidates are required to meet all the essential conditions and requirements listed (E) and the majority of the desired requirements (D). Please refer to these conditions and requirements in your supporting statement that accompanies your CV as they will be used to help select candidates for interview.

Conditions

• Positively supports the aims and work of Buckinghamshire Mind (E)

Requirements

Knowledge

• Good all-round knowledge of Microsoft Office products  (E)
• Good knowledge of Microsoft Excel for data manipulation and analysis (E)
• Good understanding of current Data Protection /GDPR legislation (E)
• Good understanding of the importance of high-quality customer service (E)
• Good knowledge of working on CRM databases (D)

Skills

• Strong database skills and the ability to work with large sets of data and Excel. (E)
• A keen eye for detail to ensure data quality is of a high standard. (E)
• An understanding of the disciplines of data quality. (E)
• Ability to work as part of a team and to build effective working relationships with staff within and outside of the charity as required. (E)
• Good numerical skills (E)
• Good analytical skills including the ability to process, collate and summarise information from a wide range of sources (D)
• A recognition of how data is crucial in providing information and guiding improvements in quality. (D)

Experience

• Experience of working with data in databases and spreadsheets, including data cleansing (E)
• Previous experience of working in a customer or data services environment and providing an excellent level of customer service to internal/external stakeholders (E)
• Demonstrable administrative experience (E)
• Experience of working to deadlines within a project (E)
• Significant experience in data entry with strong attention to detail. (E)
• Experience of working with and/or implementing a charity CRM (D)
• Experience of accessing files through Sharepoint (D)
• Experience of developing and maintaining good quality information, processes, systems and procedures in an administration or data environment. (D)
• Experience of providing support & training to users (D)

Personal attributes

• A problem solver who can identify and resolve issues. (E)
• An organised and systemic approach to work. (E)
• Excellent written and oral communication skills, ability to explain and clarify technical matters to colleagues and volunteers with various levels of familiarity on database/CRM use. (E)
• Proven ability to undertake a varied and at times busy workload, to work on own initiative without daily supervision(E) 
• Ability to prioritise work and to plan your own time efficiently, managing multiple tasks across a complex organisation. (E) 
• The ability to maintain discretion to deal appropriately with confidential information. (E) 
• Empathy with Mind’s objectives, aims and values, including an understanding of and commitment to Mind’s Equal Opportunities policy. (E)
• Understanding of equality and diversity principles (E) 
• Has broad understanding of mental health and wellbeing (D) 
• A positive, energetic can-do attitude that inspires others. (D)
• At ease with remote working. (D)
• Able to confidently work autonomously and be proactive in making suggestions and improvements. (D)
• Ability to recognise own areas of improvement and looking to continuously improve and develop. (D)
• An empathy with direct or indirect experience of mental health problems (D)
• Access to vehicle for work related travel, with relevant licence and insurance as appropriate (work related mileage will be paid) (E). Alternative travel suggestions will be considered.

Employee Benefits

• 25 days annual leave plus bank holidays and 2 wellbeing days pro rata
• Training and development opportunities
• Cycle to work scheme
• Employee Assistance Programme – free professional confidential counselling
• Annual leave purchase scheme
• Flu vaccinations
• Free eye tests
• Pension: Auto Enrolment (currently 5% employee contribution, 3% employer contribution)

Applications:

Please send your CV and Supporting Statement.  Your Supporting Statement should explain how your skills and experience meet each of the requirements detailed in the Person Specification.

The short-listing panel make their decisions based on this information and no assumptions about your skills or experience will be made.

Closing date for applications is Thursday 16th June at midnight.

Buckinghamshire Mind is an Equal Opportunities employer. In accordance with the Equality Act 2010 reasonable adjustments will be considered throughout the recruitment process and any future employment.  We welcome applications from all sections of the community including individuals with lived experience of mental health problems. Any offer made relating to this post will be subject to satisfactory references and a satisfactory enhanced DBS check. 

To apply for any of our vacancies, please send your CV and covering letter.

Full time
Permanent
The salary range will be £36,770 - £44,388 per annum, inclusive of London Allowance.

UCL Advancement
London

Database and Reporting Analyst
The appointment will be on UCL Grade 7.

We are UCL: a diverse community with the freedom to challenge and think differently. From cancer research to climate change, dementia to social inequality, the world is facing huge challenges and we’re determined to solve them. There has never been a more exciting time to join the Advancement office as we continue rapid growth in philanthropy and alumni engagement at UCL. We are a team of exceptionally ambitious, creative and passionate individuals who work together to achieve remarkable things with a global impact, and we would love for you to be part of this exciting journey and our success.

Equity, diversity and inclusion is important to us. We are committed to creating an environment where everyone is encouraged to give their best in a place where their unique experiences, perspectives and skills are seen as valuable assets. And we particularly welcome applications from people of colour. As Database and Reporting Analyst you will help us put our systems and data to best possible use as we work towards our target by:

Becoming a champion for our CRM suite, providing excellent support to colleagues across the office as well as troubleshooting system issues.
Completing complex imports and delivering segmented selections for communications.
Driving improvement of our systems and processes through a variety of data related projects.
Creating dynamic, engaging reports that drive operational and strategic decisions.
This role is open ended.

The ideal candidate will have a strong technical aptitude for all things data related. You will be comfortable working with large data sets, most likely using software and technology beyond Excel (e.g. relational databases, SQL/Oracle, Power BI, Tableau). Experience of working with large CRMs in a marketing/fundraising context and use of BI reporting tools is highly desirable but there is scope for training a candidate with strong, core data skills and the ability to learn new systems and tools quickly. We are pleased to accept applications from individuals who possess transferable skills and experience drawn from sectors outside of Higher Education.

We know that our people are our greatest asset and in return we provide an empowering, values-based environment where personal and professional growth is invested in. We offer agile working and flexibility around working hours. Working with some of the greatest intellects in the world, UCL also offers a generous pension scheme and holiday allowance, plus closure and bank holidays.

To find out more about the role, please contact Rob Mynors, Head of Supporter Services. For any queries about the application process, please contact Marzena Kral, People Coordinator. 

Closing Date: 05/06/22
Latest time for the submission of applications: 23:59.
Interview Date: TBC

We particularly welcome applications from black and minority ethnic candidates as they are under-represented within UCL at this level.

We will consider applications to work on a part-time, flexible and job share basis wherever possible.
 

Operations Analyst, Database Management, Database Analysis

Your new company
An independent regulator, responsible for regulating auditors, accountants and actuaries. They are looking for an Operations Analyst to join their Enforcement team on a 12 month FTC. More about the team:

As the UK Competent Authority for audit, the authorities Enforcement Division conducts investigations and takes enforcement action into breaches of audit standards under the Audit Enforcement Procedure (AEP). As the independent disciplinary body for the accountancy and actuarial professions in the UK, the Division also undertakes professional disciplinary investigations and enforcement action in cases involving accountants, accountancy firms and actuaries which raise important issues affecting the public interest in the UK.

Your new role
Reporting to the Enforcement Operations Officer, the role will be responsible for supporting the Enforcement Division in data management which may include the following tasks:

• Maintaining and updating case management information database and analysing information in respect of Cases and Investigations, extracting relevant material for various reporting purposes
• Using analysis and visualisation tools to manipulate, combine and analyse relevant data
• Ensuring data is managed safely and securely in supporting the work of the Division
• Collating data responses to requests for information from other Divisions
• Supporting the planning, preparation, and finalisation of the Annual Enforcement Review
• Supporting and developing key projects
• Supporting the Division's operational administration including
• co-ordinating and organising the Division's management information
• Resource and training needs, recruitment, and induction planning

What you'll need to succeed
The ideal candidates will have:

• Advanced IT skills, including Advanced Microsoft Excel (with the skills to write formulae and manipulate data in Excel), Word and PowerPoint
• Experience in project management and enthusiasm for operational process improvement
• Experience of setting up and using Sharepoint sites, Microsoft Forms and Microsoft Lists or an active interest to learn these skills with a view to training others
• Dashboard expertise, particularly using applications such as PowerBI is highly desirable
• Administrative proficiency, good organisational skills and a high level of attention to detail
• Good relationship management skills and experience.
• Ability to manage multiple tasks concurrently with an ability to prioritise and work to deadlines
• Good written and oral communication skills, alongside strong ability to communicate complex concepts and present data analyses for a non-technical audience

What you'll get in return
In return, you will be placed into a 12 month FTC paying £29,896 per annum.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Role Overview

Job Title: Database Executive

Location: Head Office (Tower Hill), London or flexible hybrid working

Salary: £27,033 per annum

Contract type: Permanent

Hours: Full-time, 37.5 hours per week

We are looking for an ambitious Database Executive to join our Fundraising team. This is a new post which will be responsible for the maintenance of our customer relations database, Raiser’s Edge NXT. In this role you will provide crucial day-to-day support and work closely with colleagues across the fundraising team to continuously improve how the database is used. 

The successful candidate must have experience of working with data, ideally through a CRM database within a charity. We are looking for someone who is methodical and logical, has excellent attention to detail, picks up new skills quickly and enjoys working closely with colleagues. 

Refuge is the UK’s largest provider of specialist services, and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development.

All candidates must demonstrate a commitment to the feminist values of empowerment and equality which underpin all of our work. Successful applicants will be expected to work within Refuge’s Values and Behaviour Framework and demonstrate these in their everyday work.

Benefits

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

Other information

Closing Date: Monday 06 June 2022 at 09.00 am 

Interview Date: Week commencing 13 June 2022

A Basic Disclosure Barring Service (DBS) certificate will be required for this role. 

Refuge is committed to equality, diversity and inclusion and welcomes applications from all sections of the community.

Senior Database Officer

We are very pleased to announce that we are working with East Anglia’s Children’s Hospices to find their next Senior Database Officer. EACH is an amazing organisation that works to support families of children and young people with life-threatening conditions across East Anglia!

The Senior Database Officer will work to ensure the Database (Raiser’s Edge) is being utilised to it’s full potential and as specific to the needs of EACH and their supporters.
The Senior Database Officer will be instrumental in managing the ongoing improvement of the Raiser's Edge database with a view to improving all supporter journeys. This is the perfect role for a Database Manager to take the next step in their career, join a growing team and lead on some very cutting-edge projects.

This charity offers very flexible working including 35 hour working weeks and the chance to work from home.

Skills required for the Senior Database Officer are:

- Previous working relationship with Raiser's Edge CRM
- Some experience with analytics and reporting would be ideal but not necessary
- Previous knowledge of the charity sector ideally
- Great communicator and stakeholder management skills

Database Officer / CRM Officer / Salesforce / Salesforce / Database Manager
This would be brilliant for a Database Officer looking to take the next step in their career and help a hugely worthwhile organisation along the way!

Salary: £38,000-£39,000

Location: Remote - Office space in East Anglia

Apply now for immediately consideration regarding this excellent opportunity!
Understanding Recruitment is acting as an employment agency for this vacancy

About the role

We are working with a membership organisation which comprises some of UK's leading humanitarian agencies to recruit for a Database Officer. Reporting to Fundraising Operations Manager you will have responsibility for ensuring the timely and accurate importing of data from a variety of income sources in the organisations database, and salesforce.

This Is a full time, 12-month fixed term contract and offers hybrid working located in London and offers great flexibility arrangements.

As the database officer you will Support the fundraising Operations Manager with data management task such as data cleansing and financial reporting. You will be responsible for staff and volunteers' access to the database and their ability to enter data to the appropriate standards. You will manage database improvement projects as agreed with the Fundraising Operations Manager through initial investigation, development, and implementation.

You will design and implement reports to be presented to fundraising colleagues and senior management as required and work collaboratively with colleagues across the Fundraising and Marketing department and wider organisation on the delivery of department projects

To be considered for the role you will have the following skills, knowledge, and experience.

*Experience using Salesforce
*Experience of using databases in a charity setting
*Excellent organizational skill and close attention to detail
*A methodical approach to data and a good eye for detail
*Experience in working within a Charity background

The normal working hours are 9.30am to 5.30pm however, this post requires some flexibility in terms of working hours. The organisation offers good employee benefits such as 25 days annual leave + Bank holidays, and 8% contribution towards pension.

If you are interested in finding out more about this exciting opportunity, please get in touch now for a more detailed job description.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Our client, a leading University based in Chelmsford, are currently looking to recruit a temporary Database Officer. This role is responsible for managing and maintaining the Development Team's operational platforms and database, which underpins all Development and Alumni activity. This includes the Raiser's Edge NXT database, due diligence platforms and legacy notification platforms.

As the Database Officer you will support all University users of the Raiser's Edge database by coordinating installation, providing training and dealing with enquiries, as well as manage and maintain the database. You will produce any routine data extracts such as KPI reports, mailing lists and generate quarterly Gift Aid returns. To be considered for this role you will need to have the following:

- Significant experience of managing a database

- Experience in conducting research and reporting findings

- Interpreting analytical data and preparation of statistical and other reports

- Working with confidential information

- Experience of using Raiser's Edge

This position is being offered on a temporary basis for up to three months in the first instance, and is to start immediately or at short notice.

To apply, please submit a Word Document version of your CV.

This is a great opportunity to join this social welfare charity, this is a new post which will be responsible for the maintenance of the customer relations database, Raisers Edge NXT. You will be methodical and process orientated, keen to learn new skills, have an eye for detail and be great at communicating with non-database specialised stakeholders

The Role
Managing data imports from third party platforms into the database accurately and according to the agreed schedules.
Providing first line support for database related requests and helping oversee support requests
Working closely with stakeholders across the organisation and help them resolve data issues and requests.
Performing regular data clean-up tasks enhancing the integrity and accuracy of data.
Supporting the wider team to further develop and improve automated processes to reduce manual repetitive administration tasks.

The Candidate
Experience of working with or around a CRM or Excel-based system.
Experience of internal stakeholder management.
Strong organisational skills; methodical in approach, logical and process oriented.
Intermediate Excel skills, including pivot tables, Vlookups, IndexMatch.
Good numerical skills.
Strong interpersonal skills the ability to develop effective working relationships with people at all levels internally and externally.

IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

We’re working with a wonderful homelessness charity who are looking for a Database Officer to join their team. You’ll handle Direct Debit claims, Gift Aid claims, other data imports and ensuring the general upkeep of their Fundraising CRM system (Raiser’s Edge). You’ll be responsible for importing data from a number of sources to the database, ensuring high standards oh accuracy. You’ll improve data quality, handle Direct Debit claims and ensure all data is compliant with GDPR.

You’ll ensure database users are appropriately trained on the CRM and that you’re available to support users on how they can maximise the use of data. You’ll regularly test and make improvements to the charity’s data, offering guidance on best practices and potential improvements to processes where applicable.

You will need:

• Admin level experience with a fundraising CRM
• An understanding of basic statistics/analytics
• Experience in running data quality reports and data cleaning
• An understanding of legislation related to fundraising data

If you would like to have an informal discussion, please call Chloe or James on 02030 062787 or email [email protected].

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector.

We are passionate about improving equality across the sector, you can read more about our commitment to diversity here. We proactively welcome applications from a diverse range of candidates.

If enough applications are received the charity reserve the right to end the application period sooner.