The PR & Engagement Manager is a key role within our charity. You will be a hands-on person, with all the experience necessary to manage, develop and implement Colostomy UK’s marketing and communications strategy.

You will be responsible for ensuring that the charities services and campaigns are communicated widely and in a manner that constantly enhances Colostomy UK’s presence, reputation and profile, both within the ‘stoma’ world and more broadly in society. This will require you to be an expert in producing content for the charity’s social media platforms and website. You will have a flare for writing, but also a keen eye for spotting that misplaced comma.

You will also be involved in supporting our Fundraising & Campaigns Manager to drive our campaigns and projects for social change.  This will include managing the public face of Colostomy UK, taking ownership of all PR activities and building worthwhile relationships with the media.

You will manage our commercial opportunities (advertising and sponsorship income stream) generated from various organisations.

Are you passionate about working with data to help deliver charitable projects?

Our University has a proud history of philanthropy stretching back to its foundation in 1900.With a clear vision to change the lives of the people of Birmingham, Joseph Chamberlain raised the funds required to build the University from citizens and corporations based locally and around the globe. Since then philanthropy has continued to play an important role in shaping the University. There have been a number of fundraising campaigns, which have raised money for buildings, students, and research.In 2015 we closed the Circles of Influence Campaign, which raised £193 million, making it the largest HE fundraising campaign outside Oxbridge and London. We have now launched our new campaign. Birmingham In Action, which aims to change lives locally and globally. It is unique and ambitious and will place Birmingham as one of the leading fundraising and volunteering universities in the world.  

We are now looking to recruit a Database Manager maternity cover in order to help us deliver this ambitious campaign. DARO has invested in a new CRM system (Blackbaud CRM) and this role is critical to the successful planning and execution of the Midlands’ largest ever campaign. The post holder is responsible for the leadership of the data team and the effective management and care of DARO’s extensive data resources. Reporting into the Head of Campaign Data & Insight, the Database Manger directly manages a team of three data professionals. The Database Manager will be an enthusiastic and energetic individual, a data expert, and an excellent project manager. They will have a strong working knowledge of databases and the effective management of data, deftly navigating large data sets and manipulating multiple streams to ensure seamless and accurate information is delivered to the wider department. This post holder will be a keen problem solver who can find innovative and creative IT solutions to match business processes and troubleshoot complicated, often critical, database issues. They will also have strong interpersonal, customer service, and communication skills and enjoy engaging with both internal stakeholders and colleagues across the wider sector. 

We are an ambitious and successful research-intensive University (one of the top 100 research-led universities globally) and have produced 10 Nobel Prize winners, including three who received their awards in 2016.Academics here are tackling some of the world’s most pressing global challenges such as antibody testing and Covid-19, the impact of climate change on our woodlands and forests, issues caused by migration and displacement, the rise in youth mental health issues, and the prevention of needless maternal deaths in the developing world. Our students come from nearly 150 countries and our flagship outreach programmes mean that almost 25% of our student population come from disadvantaged backgrounds, one of the highest proportions in the UK. Philanthropy has always played an important role in shaping the University, and through ‘Birmingham In Action’, philanthropy will continue to play a vital role in delivering projects to change lives locally, nationally, and internationally. 

Founded in 1903, Fauna & Flora International (FFI) is the world’s longest established international conservation organisation. Our vision is to create a sustainable future for the planet where biodiversity is conserved by the people living closest to it. We aim to do this through the conservation of threatened species and ecosystems worldwide, choosing solutions that are sustainable, based on sound science and take account of human needs. We have become a trusted entity in the world of conservation. Today FFI is active in over 40 countries.

This is a truly exciting time to be joining FFI’s Fundraising Team. Over the past couple of years, we have established a fundraising programme that is going from strength-to-strength. More people than ever before are choosing to support FFI’s work, and as a result our donor base is rapidly growing.

Our greatest asset is our database and the wealth of information it holds. With the right management and development, this asset will provide us with clear insights into our fundraising, our supporters and their relationship and journey with FFI.  It will help us to transform our fundraising – offering greater efficiencies and integration with critical fundraising systems.

We are looking for a Database Manager seeking an exciting challenge, a challenge that will see them play an instrumental role in the huge fundraising potential ahead. They will do this by managing and developing our fundraising CRM database, making it more effective, efficient and valuable to FFI. They will also play a crucial role in the implementation and development of a new CRM system which will underpin a wider programme of transformational change for the organisation.

You will be an experienced database manager, with a proven track record of working with and developing CRM databases. Ideally, you will have experience of fundraising and will understand the importance of a charity’s supporters, as well as understanding the concepts of donor journeys, lifecycles and donor development.

You will be able to analyse complicated datasets and provide detailed insights that will inform our fundraising and our knowledge of our supporters. You will have demonstrable experience of identifying and developing new systems and processes, including CRMs, and of developing automation and integration of systems.

The role also offers an opportunity to learn and to develop your career in an exciting and rewarding environment. In addition, FFI offers a generous pension contribution, attractive annual leave allowance and life insurance.

Our offices are located in The David Attenborough Building in central Cambridge, just a few minutes’ walk from glorious historic buildings and museums, the picturesque River Cam, the central market and shopping centre, and a host of cafés and restaurants.

For further details and to apply please visit the link.

The closing date for applications is Friday, 22 October 2021.

Prospectus is delighted to be working with Royal Parks to recruit a Database Manager to be responsible for the day to day running of their Salesforce CRM system, the integrity of the data held in it and monitoring of the use of that data for communications, fundraising and engagement purposes.

The Royal Parks is a charity who manage over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments in eight Royal Parks and other public spaces across London. These are among the most visited attractions in the UK with 77 million visits every year.

The overall purpose of this role is to be the main point of contact for any data queries and responsible for maximising the efficiency of the system including data cleansing, data campaign selections, supporter journey development and stewardship. You will also be responsible for the optimisation and improvement of their marketing through ownership of the data strategy. You will own the vision, roadmap and metrics for their data capability, identifying how to optimise and improve people, processes and platform capability alongside ensuring the supporter data meets their needs, providing analytic reporting and campaign selection support for fundraising, marketing and digital teams.

To be successful as a Database Manager you will have experience with Salesforce administration (ideally certified) and a knowledge of the non profit sector. You will be comfortable managing GDPR compliance, data import and export and inspiring user adoption. You will be able to provide technical solutions using systems and understand where data sits within marketing, fundraising and business needs.

As a specialist Recruitment Practice we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.

In order to apply, simply submit your CV. Should your experience be suitable, we will send you the full job description and arrange for a call to assess your suitability and discuss the role further. Please note that the role may close earlier than the date advertised.

Supporter Care and Database Manager

Full Time- 37.5 hours per week

Set in beautiful, landscaped gardens, Katharine House Hospice couldn’t keep making such a difference in our local community without experienced and dedicated staff and volunteers.

All staff benefit from:

• generous holiday entitlement of 27 days per year, plus bank holidays
• a contributory pension scheme
• opportunities for training and development
• free on-site parking.

Working together with the fundraising, marketing and retail teams, you will have excellent interpersonal skills with experience in managing a supporter/customer care function. You will ensure excellent supporter administration processes and procedures are in place to ensure timely donation handling and thanking, and the accurate management of lottery, gift aid and direct debit administration and reporting.

This role is also responsible for the management and care of the fundraising database and data reporting requirements by charity colleagues and will lead on ensuring high quality supporter care is provided to our voluntary income supporter audiences.

If you are a strong team worker with an ability to motivate others, please apply today.

How to Apply

Please go to our website to download the job description and equality and diversity form and apply with CV and supporting statement of no more than one side A4 outlining your motivations and suitability for the role, and how your experience meets the role requirements.

JOB RESPONSIBILITIES

• Play a proactive role as part of the fundraising management team. Contribute to the overall income generation strategy, to develop and deliver a coherent and compelling supporter care and database strategy. Deliver operational plans and budgets to ensure outstanding supporter care to supporters.
• Manage and motivate the supporter care and database team, identifying and resolving operational issues and taking responsibility for staff performance, setting priorities, and managing performance through the development of work plans and 1:1’s.
• Build an internal culture focused on supporter experience to increase the lifetime value and retention, delivering effective stewardship to aid in the acquisition, retention and development of Katharine House supporters.
• Work with the Supporter Care and Database Manager to ensure efficient supporter engagement procedures and processes, making effective use of the CRM database.
• Ensure the Supporter Care team are the first point of contact for our community, dealing with donations and all types of query.
• Ensure accurate and timely donation and gift aid processing, ensuring delivery of SLA’s.
• To develop and improve our supporter communications via process improvements and training
• Lead on lottery administration, ensuring weekly draws and gaming board administration are accurately completed, and processes for new and lapsed players are well managed.
• Working together with the Supporter Engagement Manager, ensure legacy estates are administered with timely correspondence to executors to receive legacy income.
• Ensure excellent data management and reporting, keeping the fundraising managers and SLT updated on supporter analytics, data reporting, new trends, processes and technologies.
• Working with the Senior Database Officer provide timely data selections for fundraising and marketing purposes.
• Working together with the Finance Department, produce income reports and ensure figures balance between the CRM database and financial systems.
• Working together with the Supporter and Community Engagement Managers and Retail Manager to promote and develop the Gift Aid scheme to maximise claims and ensure the hospice adheres to HMRC requirements

Team Working

• Support the fundraising team as an effective team member, contributing to development through collaboration and proactively participating in progress reviews, team meetings and team building.
• Promote and contribute to a co-operative working ethos with other KHH teams to maximise effective working throughout the charity and across the hospice.
• Participate in promoting and developing the work of KHH through effective marketing of the vision and ideals of the organisation to external audiences.

Other Responsibilities

• Safeguarding is everyone’s responsibility. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an employee, you are expected to follow the hospice’s Safeguarding Policies and report any concerns in accordance with those policies.
• Keep up to date with sector trends and feed this into team planning.
• Maintain confidentiality and data protection regarding all personal information and hospice activity.
• Grow knowledge and maintain awareness of sector trends, ensure best practice and adherence to relevant fundraising and marketing codes of practice and legislation, including GDPR.
• Undertake other tasks reasonably requested by your line manager, as appropriate.

We are delighted to be supporting our client in their search for a Database Manager & Exams Officer for their Academy. The School are driven by their mission to equip all pupils with the skills, attitudes and academic qualifications to enable them to go on to enjoy lives of choice and opportunity.

The role will involve a hands on approach to the management and maintenance of the Academy's Data and Assessment systems. You will develop and maintain the School's use of data across the School and will produce and develop clear, concise, accurate information reports to raise standards of teacher, subject, department and pupil performance. You will organise all arrangements for all public examinations, such as manage timetables, make examination entries and arrange accommodation and invigilation arrangements.

In order to be considered for this role you will have worked in a Data Management role within a school environment, having knowledge of School Management Information Systems. You will be highly organised and able to work at a fast pace and enjoy communication with a wide range of people.

If this is something you'd be interested in applying for, please submit a Word Document version of your CV.

As a specialist Recruitment Practice we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.

Survival International, the global movement for tribal peoples, is looking for a highly effective database manager who will also provide IT support. This is a crucial role in our organisation, offering the opportunity to use your technical skills in an international organisation, to help advance our cause of supporting human rights and making the world a better place.

You will serve as our primary Salesforce administrator, handling the day-to-day configuration, support, maintenance and improvement of our database for 35+ users. You will also run the IT support desk for our 45+ staff.

You should enjoy all aspects of database management and IT including support tickets and training users. You should be comfortable liaising with users and enjoy learning new business processes in order to translate them into technical solutions. Most importantly, you must be a strong communicator and skilled at explaining technical processes for non-technical users.

Responsibilities

• Manage Salesforce users and licenses, including new user setup/deactivation, roles, profiles, permissions and public groups
• Carry out basic administrative functions and configuration changes in Salesforce, including (but not limited to): fields, page layouts, record types, custom settings, dashboards and reports
• Automate processes using Salesforce tools such as Workflow, Process Builder, approval processes, validation rules, and Nonprofit Success Pack features such as engagement plans and levels
• Handle system upgrades, seasonal releases and day-to-day maintenance of Salesforce, tracking system errors and running health checks
• Create and maintain a data management plan to ensure high quality data and to keep us within our data storage limits
• Handle data imports and create templates for users to provide data for upload
• Train users and grow our Salesforce skill set across the organization
• Maintain and improve our existing Salesforce manuals and document any customizations
• Help staff with general computer issues and Salesforce questions via support tickets
• Provision computers for new staff (installing apps, configuring desktop, enabling security settings etc.)
• Enroll staff onto various services such as Gsuite and Office365
• Manage users on our file server
• Troubleshoot and maintain our printers
• Document easy-to-follow I.T. processes for staff as part of growing a knowledge base
• Understand staff pain points and suggest appropriate processes or tools to make their workflows more efficient.
• Identify opportunities to streamline administration processes e.g. implement single sign on, automation tools.

Experience and skills

Required

• Strong Salesforce interest
• Ability to quickly master new technology
• An understanding of and desire to implement Salesforce best practice solutions
• Understanding of Salesforce sharing and security (roles, profiles, permissions, OWD, sharing rules)
• Experience implementing Salesforce configuration changes including (but not limited to): Workflow, Process Builder, fields, page layouts, record types, custom settings, dashboards and reports
• A desire to serve the cause of Indigenous peoples’ rights

Preferred

NB: While we have a preference for candidates with the below skills and experience, we are willing to consider supporting an excellent candidate in developing their skills to reach these levels.

• Experience training users and writing training manuals
• Minimum two years of experience as a Salesforce administrator
• Salesforce Admin (ADM201 and ADM211) certified
• Experience with NPSP
• Experience with basic networking
• Experience managing GDPR and planning for security during system changes
• Apple desktop support (training will be provided for those coming from a Windows background)
• Troubleshooting general computer and peripheral issues
• Experience in the charity / non-profit sector
• Knowledge of any of Survival’s other working languages (Spanish, French, Portuguese, Italian, German, Hindi, Oriya) would be an advantage

Profile

• Excellent project management skills and a positive attitude
• Demonstrated ability to meet deadlines, and handle and prioritize simultaneous requests
• Creative and analytical thinking, and strong problem-solving skills
• Ability to critically evaluate and prioritize information gathered from multiple sources and reconcile conflicts
• Ability to assess the impact of new requirements on Salesforce and other integrated systems
• Excellent relationship-building skills and ability to communicate with non-technical members of staff
• Ability to follow technical procedures

Hours of work

This job is offered as 21-28h per week (0.6-0.8 FTE, days/hours to be discussed). For the right candidate we would be prepared to consider other proposals.

Currently, many people on our team continue to work remotely. But you should be prepared to be travel to our London headquarters for some days of the week as we will (Covid-permitting) be returning to hybrid working at some point.

Why join our team?

When you join Survival International, you’re getting more than just a career: you’re gaining a unique opportunity to join one of the most exciting campaigning organizations around. It is not just a job. You will be working with an international team of passionate people who really care about human rights and want to change the status quo.

Being part of such a small (but growing!) team offers the opportunity for real variety in your day-to-day work and the development of your role. We hold a maintenance contract with our Salesforce development partners, which means you have the opportunity to turn to a knowledgeable team for support and to further your skillset.

We have generous annual leave (25 days plus bank holidays).

Equal opportunities

Survival is committed to building a diverse and inclusive workplace and actively welcomes applications from candidates of all backgrounds. We will not discriminate on the basis of any aspect of your identity.

Database Administrator

Responsible to:Individual Giving Manager

Hours of Work: 35 hours per week

Place of Work:Martin House and in the Community

Overall Purpose of Role:

Supporting the database team to process all fundraising income

Work closely with Finance & Fundraising on a day to day basis ensuring that both departments get the required information

Being responsible for all different types of administration tasks within the database team.

Tasks and Duties:

Income Processing

• Use the fundraising database (ThankQ) to support input of all fundraising income
• Ensure all activity and correspondence is recorded accurately on ThankQ, Azurri and Mstore.
• Prepare batches of transactions for fundraising income as required for banking
• Work closely with the database team to ensure end of month figures can be reported on in a timely manner.
• Deal with any problems arising e.g. cheques returned by bank, insufficient payment, queries from correspondence, discrepancies in amount deposited into bank
• Create invoices and take payments for conferences etc
• Process online donations by Worldpay and Paypal
• Liaise with colleagues in fundraising & finance to ensure accuracy and consistency recording income on the database
• Process donations from bank statements including standing orders, direct debits,

General

• Demonstrate a high degree of flexibility and team work as there will be some overlap with other departments and wider organisational need.

• Hold each member of the team in positive regard and foster a culture of respect and consideration between all staff.
• Carry out any other duties as may reasonably be required by the Individual Giving Manager
• Positively promote the work of Martin House with all supporters either by email, letter or phone.
• Being aware of events organised by wider team & identifying need to set up new codes to enable reports to be produced. 

Health & Safety

• To be aware of the safety needs of the children, siblings, parents and colleagues and adopt a preventative safety approach to all times.
• To report all accidents incidents and untoward incidents to a Deputy Head of Care and Clinical Services.
• To be aware of your health and safety responsibilities as an employee and adhere to these.

Personal development

• To adopt a positive and reflective approach to personal and professional development.
• To participate constructively in a yearly annual appraisal.
• To undertake core competencies for clinical skills and specific training and to remain updated.
• To work in conjunction with the education co-ordinators to develop your practice and care for the children.
• To work contracted hours including unsocial hours as required weekends evenings and nights.

This job description reflects the present requirements of the post and will form the basis of performance appraisal.  As duties and responsibilities change and develop the job description will be reviewed and necessary changes made with consultation.

Employees may be required to drive a Martin House pool car. These cars are insured by Martin House and it is a requirement of the insurers that we have checked that any staff who drive the cars have a current driving licence.

Martin House has a multi-professional, multi-skilled team seeking to reach out to each family in a way that most helps them.  Because of this team members may be expected to accept a different or unusual task or role.

Equality statement

Martin House is committed to providing care and improving services irrespective of race, ethnicity, disability, gender, religion or belief, age, marital status, or sexual orientation

Safeguarding Children, Young People and Vulnerable Adults

Martin House is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees to share this commitment. Recruitment checks are undertaken in accordance with safer recruitment standards and successful applicants may be required to undertake a basic DBS check via the Disclosure and Barring Service (DBS).

All Martin House employees are expected to

• Uphold the values of Martin House and behave in a professional manner at all times.
• Value equality and diversity and comply with relevant equality legislation.
• Attend 1:1s with line manager, team meetings and annual appraisals.
• Take part in all relevant mandatory training and any other education and training considered necessary to carry out the role.
• Take responsibility for one’s own personal development.
• Cooperate with colleagues, encourage and support positive working relationships (both internally and externally) and foster a culture of respect and consideration at work.
• Establish and maintain effective communication with relevant individuals and groups, both internally and externally.
• Take responsibility for one’s own health and safety and the health and safety of others whilst at work, and comply with Health and Safety legislation.
• Comply with information governance requirements and maintain confidentiality at all times, as required.
• Work within all Martin House policies and procedures.
• Communicate a positive image of Martin House and protect its reputation

Staff who support Martin House volunteers are expected to

• Carry out effective inductions for new volunteers in your department
• Lead and guide volunteers, providing the support needed to maintain morale and enable them to work effectively
• Supervise your volunteers appropriately in their day to day work and actively work to recognise the work that they do
• Ensure your volunteers have access to some personal time with you on a regular basis
• Ensure that your volunteers have an annual opportunity to reflect on their volunteering role with you
• Support appropriate volunteer learning and development within your team
• Communicate effectively with your volunteer team, and in line with the Martin House Staff Charter
• Play a role in the recruitment of new volunteers within your area, once appropriate training has been given
• Support the Manage performance issues with volunteers fairly and sensitively, taking advice from the HR department where appropriate

Database Administrator
Location: Cambridge
Salary: £25,591 per annum
Hours: Full-time, 35 hours per week (exclusive of meal breaks), flexible hours
Contract Type: Permanent, subject to 6 months’ probation

Overview

Selwyn College wishes to appoint a Database Administrator to join the College's busy Development team. Reporting to the Alumni Manager, you will be an important part of a small but dynamic team responsible for keeping in touch with over 7,000 alumni and friends of Selwyn College scattered all over the world. A strong team player, the post holder will be responsible for the collection and organisation of contact details and ensuring that this data is kept clean and up-to-date.

Applicants must have a meticulous eye for detail and be able to demonstrate excellent organisational and IT skills. To be successful in the role, the ability to communicate effectively and appropriately with all stakeholders is essential.

There is the opportunity for salary progression through performance-based increments. In addition, the College offers excellent benefits including an occupational pension scheme and free meals.

Selwyn College is home to students of all backgrounds from the UK and across the world. We are proud of our diversity. We are keen to receive applications from people who may be under-represented in our community.

Closing Date: 31 October 2021.
Interview: Week commencing 8th November 2021.

To Apply and for More Information:

If you would like to apply and find out more about this position, please click the apply button to be directed to our website. 

No agencies please.

Fundraising Manager – Individual Giving

This is a fantastic opportunity to bring your individual giving fundraising skills to this highly effective and growing heritage charity. The Severn Valley Railway Charitable Trust is a separate entity to the SVR Holdings Company who operate and run this much-loved attraction.  The Trust’s focus is to help secure the future of the Severn Valley Railway through donations, grants, and sponsorship.  The position of Fundraising Manager for individuals is key to our future success, understanding our donor base and creating a clear donor stewardship programme for the 15,000 donors we have.

In addition, you will create engaging fundraising asks, strong engagement processes and effective recruitment campaigns.  You will have the support of a Donor Care Officer to help deliver your plans.

You will be able to demonstrate your experience in creating and delivering effective donor stewardship plans to include single, legacy and in-memorial giving.  Access ThankQ database and Tessitura experience is desired.

We are seeking a resourceful, proactive team player who demonstrates initiative and takes ownership and responsibility for completing and finishing tasks, including setting and achieving targets.  You will naturally identify opportunities and maximise these for the benefit of the Railway.

This is an exciting opportunity to join the Severn Valley Railway Charitable Trust, taking the reins of individual giving fundraising.  This is your chance to join a passionate local charity that is committed to safeguarding the Severn Valley Railway. 

Overview

Post: Fundraising Manager, Individual Giving

Reporting to: Executive Director

Employer: Severn Valley Railway Charitable Trust

Salary:  £30,000 to £35.000 FTE

Primary location: Number One, Comberton Place, Kidderminster

Hours: Part-time, 4 days per week (30 hours)

Holiday: 31 days (inclusive of Public holidays) FTE

Summary of Role

This is a fantastic opportunity to bring your proven fundraising experience in individual giving to this driven and passionate heritage charity.  This position is a hands-on role and comes with line management of a part-time Donor Engagement Officer and 3 volunteers.  We envisage this area of the business growing as the successes of your initiatives are realised.  We have been extremely successful in our individual giving thus far, but it is time for a new experienced fundraiser to take it to the next level, focusing on both retention, uplift, and acquisition, whilst building a stronger fundraising volunteer base to assist you in delivering your plans. 

Main Duties and Responsibilities

Strategy & Development

• To increase income generated from individual giving fundraising activities.
• To create and execute a donor retention, uplift, and acquisition strategy.

·To lead on developing our CRM system, working with the Executive Director and Finance Manager to review the Trust’s CRM database and implement an Organisation wide CRM system.

• To manage the individual giving budget in line with objectives and KPIs, reporting to the Executive Director on income and expenditure and highlighting variances in a timely manner.
• To test, implement, monitor, and evaluate existing and new fundraising asks and channels to increase two-way engagement with donors.
• To develop and manage high quality supporter care including responsive and prompt thanking and updating our donors on the impact of their support.
• To develop a volunteer-base of fundraisers.

Direct Marketing

• To manage and deliver integrated online and offline campaigns.
• To manage the design, print and production of direct marketing activity, negotiating bought in services and ensuring invoices are in accordance with quotes.

Administration and Reporting

• To manage the Individual Giving budget and provide monthly updates to the Executive Director.
  • To keep accurate and up to date records of all activities, using ThankQ CRM database, extracting reports for the team as required, and maintaining high standards in customer care and record keeping.

Managing Relationships

• To provide management and guidance to the Donor Care Officer to ensure that KPIs and objectives are achieved, and a clear personal development plan is in place.
• To build strong internal working relationships with colleagues.
• Organise face to face thank you events for our supporters.
• To work with the SVR Holdings Marketing and Communications team to gain support and cross selling opportunities within the different SVR audiences.

Other

·Proactively ensure all materials produced are accurate and compliant with relevant GDPR protection and Gift Aid legislation.

·To undertake all activities in line with best practice standards and processes as set out by the Fundraising Code of Practice and industry regulatory bodies.

·To keep abreast of developments in individual giving and ensure charity compliance.

·To contribute to the Fundraising Team’s strategic planning and budget process.

·To carry out any other tasks as reasonably requested.

·To actively implement the principles of Equality and Diversity.

Person Specification

Educated to degree level and / or an accredited fundraising qualification such as Certificate or Diploma in Fundraising.

Experience

• Creating and implementing successful individual giving donor stewardship plans.
• Implementing donor segmentation, targeting, and positioning strategy.
• Proficient with fundraising CRM systems ideally ThankQ and Tessitura.  To include building, analysing, and reporting.
• Creating, writing, and delivering strong fundraising appeals across all platforms.
• Writing compelling cases studies.
• Legacy and in-memoriam fundraising.
• Managing income and expenditure budgets.
• Presenting to internal and external stakeholders.
• Managing and motivating staff.

Skills and abilities

• Outstanding verbal and written skills. Able to engage audiences using a range of communication tools.
• Exceptional analytical skills to be able to evaluate our donor base and create effective tiered donor stewardship plans.
• Significant direct marketing skills: devising and delivering social media and print campaigns.
• Ability to work cross-functionally and to secure resources and support from colleagues in different business areas.
• Strong interpersonal and influencing skills; confident and personable with the ability to manage and build strong relationships with key individual donors.
• Exceptional organisation and time management skills. Able to plan / prioritise own work and meet agreed deadlines.
• Excellent attention to detail and methodical approach to tasks.
• Competent use of MS Outlook, Excel and Word.
• Strong numerical / budgeting skills.

Attitude and Personal Qualities

• Motivated, task-orientated, and professional.
• Flexible, able and willing to respond to changing priorities.
• Strong team player with collaborative working style, who enjoys individual and team working.
• Willing to participate in all activities relevant to the role.
• Willingness to work occasional evenings and weekends.
• Commitment to GDPR and Fundraising Code of Practice.
• Commitment to the principles of Equality and Diversity.
• An interest in heritage railways.

As a volunteering organisation, we ask staff to volunteer 5 days per year to support our operational staff in the busy season.

SVR Family

The SVR Family consists of the three separate companies

1. Severn Valley Railway (Holdings) Plc (Company number 01046274) is a not-for-profit company limited by shares.  No dividend is paid to shareholders with all profit used to support the running of the Railway. It owns the infrastructure and assets of the SVR, employs the paid staff, and is responsible for the governance, operation, finance, planning, customer service and management of the SVR.

2. Severn Valley Railway Company Limited, (Company number 00906842), a company limited by guarantee, supported by a paid membership of 12,500 members and provides volunteer staff who assist in the operation of the Railway from a working volunteer membership pool of 1,700.

Both organisations are led by Helen Smith, Director and General Manager.

3. Severn Valley Railway Charitable Trust Limited, a company limited by guarantee (Company Reg, No.04341280) Registered with the Charity Commission (Reg.No.1092723).

The focus of the SVR Charitable Trust is to generate funds:

• To enhance, maintain and restore SVR rolling stock and infrastructure.
• To provide educational and interpretive displays for the SVR
• To provide educational and heritage skill training used in the restoration, repair, and operation of the SVR.

The Charitable Trust is led by Shelagh Paterson, Executive Director.

Our Staff

Volunteering

The Severn Valley Railway is run by a team of 150 full-time equivalent paid staff and 1,700 volunteers.  As part our commitment and recognition to our volunteers, we request that all paid staff give five volunteer days to the Railway every year, this may involve supporting key events, to include Santa Specials, Halloween, and Gala’s.

Our Objective

SVR is recognised as an outstanding visitor attraction, with great days out and inspiring events, all with consistently high standards of customer service. SVR provides an authentic heritage railway experience where you can let your senses take you on a journey through history, with learning opportunities in abundance.

The organisations to support this are professionally led, values-based, and commercially strong. While it may be old on the outside, on the inside, SVR uses 21st century technology to run its activities effectively. It is able to recruit, train and retain the Staff and Volunteers it needs, and brings in the wide range of Financial and other support required to develop further. SVR is known for having good and enduring relationships with its stakeholders, from the diverse local communities in which it sits, to the Loco and Rolling stock owners, the Regulators and Industry partners.  On a day-to-day basis the 3 key areas of Management focus for SVR are Safety, People and Heritage. In addition, SVR has an industry-leading approach to the issue of Sustainability.

Charity People are delighted to be working with a local independent charity based in Leeds. They are a world leader in palliative care research, working to improve care of those approaching the end of life through integrated research, teaching and clinical practice.

We are looking for a Supporter Care & Database Administrator to join the Income Generation team on a permanent full-time basis. You will be responsible for the delivery of first-class supporter care and operational support that ensures our supporters are at the forefront of everything they do. You will also be responsible for the maintenance and accuracy of the CRM (Donorflex), taking the lead in handling day to day maintenance, support and improvement of the CRM database, liaising with internal and external stakeholders to ensure that the database is updated and accurate and is managed in accordance with regulation. You will be a problem solver, with excellent attention to detail and customer service skills.

You will need previous experience in managing the import process for various internal and external data sets using database tools to build complex mappings to improve efficiencies. As well as processing donations and event registrations made through the website and understanding how website, CRM and payment provider data interlinks.

SUPPORTER CARE & DATABASE ADMINISTRATOR
PERMANENT
SALARY BAND: £20,799 - £24,307
FULL TIME: 9am-5pm, 37.5 hours, 30-minute lunch break
LOCATION: Leeds, fully office based
START: ASAP

Due to the urgency of this role, we are looking to move quickly, immediate start is essential.

If you have relevant experience and are available immediately, please share your CV as soon as possible.

Charity People actively promotes equality, diversity, and inclusion. We match charity needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.

Eden Brown is pleased to be working with a large, high profile charity on their Senior Business Analyst vacancy. This job can be home-based anywhere in the UK, based at their London HQ or at one of their UK hubs. This position is a six month fixed term contract.

The Senior Business Analyst will help the charity improve their existing processes/systems and design new ways of working that sets them up to deliver their Customer Engagement and Experience goals. Working closely with their IT teams, you will implement change and new ways of working together across departments, helping them to become more effective as an organisation and as a result, increasing fundraising income.

In this role, you will work in the Engagement and Fundraising directorate, leading on technical and process development of key projects, reviewing, and providing recommendations for change. Working with key stakeholders in IT, you will also help them improve their delivery of technical projects and support processes for their "Service Desk" to help them fix and rectify issues and incidents in line with their goals of an Excellent Customer Experience.

We are looking for someone with significant experience in utilising business analysis techniques or process improvement techniques. You will be able to support teams to understand existing processes and make recommendations for improvements, as well as creating processes for new projects.

Key to this role is your ability to engage and support colleagues with their activities as well as influencing to drive change. You will be able to confidently work across multiple teams, influencing and driving change from within.

This role is advertised with flexible location and therefore the salaries are below, which depends on location and skills/experience someone can bring to the role.

• £41,792 - 46,435 (Based in London office or London) or
• £38,674 - 43,317 (Home-based or based in any other Charity office)

Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.

Who are we?

​Recently named one of the Third Sector's ‘Best Charities to Work For’, we are committed to moving further, faster to accelerate change for everyone affected by a brain tumour. Brain tumours kill more children and adults under 40 in the UK than any other cancer. We know that a cure can’t wait. By recruiting a team that ‘can’, we can and will find one sooner.

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Our exciting job role!

​We need you - an experienced and talented WordPress Developer to help us develop and deliver our customer experience strategy and continue to deliver excellent digital products. This is a great opportunity for a developer looking to focus on optimising a small portfolio of sites; it is perfect for someone interested in working at the forefront of the latest technologies and trends, keen to learn and implement quality solutions.

This role is full time - 37.5 hours, with some out of hours working. While contracted to our office in Fleet, Hampshire, our team supports a blend of office and home working. Some out of hours working is required.

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What we'd like from you:

It’s simple – we’re looking for the people who ‘can’. We want the talented, the energetic and the ambitious. We need the inspired and the inspirational – the people who completely embrace our values, offer a great cultural fit and who are determined to make real and lasting change for our community. 

According to the job description you should also be an analytical thinker with the ability to interpret complex information. You will need excellent communication skills with a high attention to detail to ensure website updates are implemented quickly and efficiently.

If this is for you, we’d love to hear from you!

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What we'd like to give you:

- Salary c.£28,000 (dependent on experience)

- 25 days holiday plus bank holidays

- Generous pension contribution*

- Life assurance cover*

- Employee Assistance Programme

- Opportunities to volunteer at our internal events and activities and work with our amazing community

- Plus a brilliant culture to work in, a great team and lots of fun (and cake!)

*subject to qualifying criteria

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How to apply to join our amazing team:

​Please apply online attaching your CV and a supporting statement explaining why you want the role, what you would bring to the team and how your skillset and experience will enable us to make a real impact for those affected by brain tumours.

The Brain Tumour Charity particularly encourages applications from minority ethnic groups and underrepresented communities.

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Advert close date: 31 October 2021

First interview date and location: 3 November 2021 over Zoom

Second interview date and location: 9 November 2021 at our office in Fleet

Please note, early applications are encouraged and interviews will commence before the closing date if and when suitable candidates are identified.

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More about us:

Visit our website careers pages to find out more about our culture and what it’s like to be part of our amazing team.  You should also check out our YouTube channel too.

Did you know that we were ranked 11th Best Charity to Work For 2020 by Third Sector? Oh yes, and crowned Third Sector’s Charity of the Year in 2018? Not to mention we have won a variety of other awards and have been ranked a top global organisation by renowned management consultants McKinsey! While we’re not boasting, we are particularly proud that our HeadSmart campaign scooped the NHS Innovation Award, a Third Sector Excellence Award and a Charity Times Award (well, maybe we’re boasting a little bit!). 

We process your data in accordance with the Data Protection Act 2018 and the General Data Protection Regulation. For full details, please read our privacy policy for job applicants.

Job location: London/Remote

Pay: Up to £14.83 per hour

Contract: Temporary (Part-time). 22.5 hours per week, ideally across three days, but flexible on this. This shall be a minimum of 4 months (until February 2022), with the possibility of extending.

Job Purpose:As our Database Officer, you will ensure that all income-generating activities are run through the database and support the Database Manager in ensuring the database is accurate and compliant.

Key Responsibilities:

• Manage the flow of financial and non-financial data from third-party platforms and agencies, as well as direct income and data streams. This will include cleaning and preparing data, as well as importing it into Raisers Edge.
• Ensure the database accurately reflects the current, recent, and historical activity and outcomes from third-party agencies and platforms, such as MailChimp

• Work with all departments to collect and process ad hoc data efficiently, i.e. processing registrations for events.
• Assist in undertaking monthly quality analysis of data received from agencies and third-party platforms.
• Undertake routine processes to ensure the database is accurate, such as de-duplicating.
• Assist on data cleansing, quality control, and restructuring projects with the Database Manager
• Undertake ad hoc tasks that may be required from time to time

You will also be required to:

• Maintain OSUK’s commitment to data protection and ensure that policies relating to these areas are maintained and/or developed as necessary
• Assist with ensuring high standards are being maintained with regards to Gift Aid compliance
• Assist with ensuring OSUK’s commitment are being maintained with regards to following Fundraising Regulator’s Code of Fundraising Practice

Skills and Experience Required:

Essential:

• In depth knowledge of Raiser’s Edge or similar CRM, ideally within a charitable organisation. Ideally to include importing and using Importacular templates.
• Excellent attention to detail and accuracy of working with data
• Experience of using Excel, including using formula and functions such as sort, filter, VLOOKUPs, Pivot Table etc.
• Must feel confident working with and cleaning larger data sets.
• Experience of using Microsoft Word and Outlook
• Strong interpersonal skills
• Desire for continual improvement and learning essential
• You will be passionate about bringing about a world where no child suffers from lack of access to safe surgery

Desirable

• Experience in working with external agencies
• Ability to build queries, run and interpret reports
• Excellent knowledge of data protection legislation
• Experience of working in the charity sector
• Experience of using Microsoft Access