The Health Foundation is an independent charity committed to bringing about better health and health care for people in the UK. The new REAL Centre (Research and Economic Analysis for the Long Term) is starting a new research and funding programme to provide new evidence and analysis that will help health and social care policymakers consider the long-term implications of their funding, design and delivery decisions.

The Centre will become a hub of expertise for independent, objective and impartial evidence, analysis and methods relating to long term issues about the health and care system. It will comprise of an in-house team of economists and analysts at the Health Foundation, supported by commissioned work and academic research.

This is a fantastic opportunity for a data manager with a passion for engaging with top quality research and a desire for improving health and care. The Centre is looking for a data manager to support our in-house research and our partnership work outside the organisation. The successful applicant will work on the management and architecture of the secure, patient-level data sets used by the REAL Centre.

The successful applicant will be a proficient coder (preferably in R/SAS) and help to ensure that quality controlled, standardised, cleaned datasets are available for quantitative research by the REAL Centre analytical team. In addition, they will engage with other data mangers across the foundation, ensure the data is used securely and help investigate the potential and use of new data.

The successful candidate will be able to work both collaboratively to deliver joint projects and to provide technical mentorship to the growing team of analysts in the REAL Centre. If this role sounds interesting and you are look for an exciting, flexible role in data management, we would love to hear from you. 

To apply for this role please click on the Apply button above to be redirected to our website where you can download a full job description.

Closing date:  6 October 2020, 23:59

Interview Date:  Scheduled to take place remotely w/c 19 October 2020

The Health Foundation values diversity and champions inclusion and strongly encourages applications from all sections of the community.

JOB DESCRIPTION

Position Title: Grants Manager

Location: The Trust’s office in West London, with the benefit of the Trust's flexible working policy

Grade: £57,382 (Grade E)

Contract terms: Permanent, 37.5 hours a week

About Us

The Sigrid Rausing Trust is a grant-making foundation based in London. Founded in 1995, its purpose is to promote the values and principles of human rights, equality and the rule of law, and to preserve nature from further degradation. In pursuit of these goals, the Trust supports advocacy, creativity, research and scholarship – and has given away approximately £357 million to organisations all over the world.

Its current annual budget is approximately £40 million and it makes around 300 grants each year. The Trust is led by an active and prominent Board of Trustees and currently employs 24 staff. More detail on the Trust’s work can be found on its website.

The new role of Grants Manager is part of the 8 person Operations team. We support the Trust’s core functions including finance, information technology, grants management, governance, compliance, facilities, health and safety, and human resources. The Grants Manager will have operational responsibility for the grants administration management systems and processes, including provision of high quality management information and impact reporting.

Your Key Responsibilities

Grants administration and management reporting

• Operational responsibility for ensuring the development and provision of high qualitygrants administration and reporting systems and related processes;
•  Work collaboratively with programmes colleagues, Directors and Trustees to identify effective monitoring and reporting systems;
•  Support and advise the Trust on impact assessment; and
• Act as the in-house lead on grant-making information management and provide advice and analysis of this data to the Trust

Compliance

• Responsibility for developing and implementing compliance policies and control
• systems for the grant-making activities of the Trust;
• Act as the lead in-house adviser on compliance with relevant statutory and regulatoryframeworks, in the  UK and internationally;
• Responsibility for developing compliance related policies and guidance, designing andproviding appropriate training and support to colleagues on the same; and
• Undertake other areas of compliance related research, policy development and training, as delegated by the Chief Operating Officer (e.g. GDPR, employment, etc).

About You

Knowledge, qualifications and experience

• Seven or more years of experience in grant making, particularly in grants administration management, including responsibility for management information systems and management reporting
•  Bachelor’s or master’s degree in a related field or equivalent professional experience
•  Knowledge of and familiarity with UK statutory and regulatory frameworks relevan to charitable trusts, with experience of international grant-making desirable
•  Understanding and experience of monitoring and impact reporting
•  Able to write well, excellent numeracy and computer literacy, including familiarity with information databases, Microsoft Office Word, Excel, Powerpoint, Outlook, Sharepoint (or similar intranet), and website content

Key Competences, Skills and Abilities

• Excellent research and data-analytic skills and outstanding communications skills
•  Excellent interpersonal skills and ability to work with people at all levels and from diverse backgrounds
•  Excellent attention to detail and commitment to high standards
• Strong planning and project management skills, including the ability to advocate for and lead on organisational change
•  Professional credibility and confidence to work as the in-house lead within own fields of knowledge, provide advice and guidance to colleagues at all levels
•  Additional language skills would be desirable

Personal qualities

•  Demonstrable interest in and commitment to human rights, and the vision, mission and values of the Sigrid Rausing Trust
• Commitment to respect and value equality, diversity and inclusion, and understanding of how this applies to your own area of work

Other requirements

The Trust is only able to consider applications from candidates who already have the right to live and work in the United Kingdom.

Application Process and Deadline

We ask you to submit CV and supporting letter by midnight on 21st October 2020. Please note that each of these should be no more than two pages in length. This length restriction is intended to limit the effort required of applicants, and enable a quicker first stage review on the part of the Trust.

First round interviews will take place from 4th November. Second round interviews will take place from the week commencing 9th November. 

Database Manager

An exciting opportunity has arisen for a Database Manager with strong knowledge of fundraising CRM’s to join a well-known charity based in London / Chesterfield. This charity is looking for an experienced Database Manager who has proven experience of managing database projects, data quality and data migrations. You would have ideally done this on Thank Q or a similar fundraising CRM. As the Database Manager you will be the first point of contact for any CRM related queries.

This is a brilliant role for someone looking to take the next step in their career, take that step up into management & want to learn a wide range of skills and help grow your own database team. You will help push ThankQ through this charity working with senior stakeholders, helping to develop strategical plans. This role will be fully remote until at least early 2021.
 
Skills required for the Database Manager (Fundraising CRM skills) are: 

- Strong Fundraising CRM skills ideally Raisers Edge or Thank Q, Care CRM, Dynamics CRM or Salesforce
- Stakeholder management experience  
- Ability to build strategies to help improve database systems 
- Great communicator 

Database Manager / Data Manager / Fundraising CRM / Raisers Edge 

This is a great chance for a Database Manager to take that next step up and work for a fantastic organisation.

Salary: £40,000 - £45,500 + (excellent benefits, flexi working) 

Location: London or Chesterfield  

Apply now for immediate consideration regarding this excellent opportunity.

Understanding Recruitment is acting as an employment agency for this vacancy

DKMS have an exciting opportunity within our office in Chiswick, West London for a Database Administrator. You will be working on a full-time permanent basis (37.5 hours per week, Monday to Friday 9am – 5pm) and in return, you will receive a competitive salary of £25,000 per annum plus great company benefits.

About DKMS:

DKMS UK is a national charity and not-for-profit organisation established in the UK in 2013. The organisation works in the field of blood cancer and blood disorders, with the primary aim of recruiting potential blood stem cell donors to the UK registry, who will then be available to donate their blood stem cells to patients in need of a life-saving blood stem cell transplant.

DKMS has grown and developed massively in its nearly 30-year history and is now the world’s largest blood stem cell donor centre, having passed in early 2020 the milestone of recruiting 10 million donors globally. Since its founding, DKMS has created over 85,000 second chances of life (as of June 2020).

As of June 2020, we have recruited c680,000 donors to the UK registry, which account for just over one-third of the 1.9 million registered donors in the UK. Since founding, we have arranged over 1,000 blood stem cell donations and are growing our work and impact at a fast pace.

The Database Administrator role:

The Database Administrator is responsible for ensuring the data on our rapidly expanding database of blood stem cell donors and fundraising supporters is accurate and kept up to date. As the first point of contact for queries, you will provide excellent customer service to all our donors, supporters and stakeholders.

Key Responsibilities of the Database Administrator:

- To complete the data import of new online blood stem cell donor registrations on a daily basis, verify incorrect addresses and prepare data for export to our fulfilment partner so that swab packs can be dispatched.
- To support the Database Manager in maintaining clean data on the database, including developing cleansing priorities and strategies, so as to ensure potential donors can be easily and quickly contacted if they are matched to a patient.
- To create and manage database reports and visualisations to support other departments.
- To identify and clean duplicate records, liaising with our data entry company, where required.
- To support the Customer Support Team, to adjust and update contact details in the database.
- To liaise with International Data Management Team to collaborate on the continuous improvement of the database.
- To maintain confidentiality of donor and supporter data, ensure best practice standards are adhered to.
- To respond to subject access requests, as required and approved by the Database Manager and Head of Customer Service.
- To support requests for second swab packs, as required.
- To provide support for ad hoc projects within the Customer Service Department, such as CRM implementation and retention mailings.
- To meet with the Database Manager for the purpose of regular supervision and appraisal.

What are we looking for in our Database Administrator?

- Educated to A-Level, or equivalent.
- Experience of working with a complex or large Customer Relationship Management database.
- At least 1 years’ experience in a similar role.
- Advanced Excel skills.
- Good skills in the other Microsoft Office suite of programmes.
- Experience of using data to create regular and bespoke reports and dashboards.
- Highly confident in working with large or large CRM databases.
- Excellent communication and interpersonal skills (both written and verbal, with a friendly and professional telephone manner).
- Well organised with strong attention to detail.
- Collaborative working style and team worker.
- Ability to work independently.
- Proactive and flexible.
- Strong passion for the DKMS mission.

Benefits:

- 25 days’ holiday per annum (plus public holidays)
- Season Ticket Loans
- Cycle to Work Scheme
- Corporate Eye Care Scheme
- DKMS pension scheme – automatic enrolment contribution rate: 3% employee, 5% employer.
- Further information on staff benefits are coved on our website.

If you think you have what it takes to become our Database Administrator, please apply online today, we’d love to hear from you!

Job Title:  Senior Database Executive
Hours: 35
Type of Employment: Permanent
Dept and Location: Fundraising Operations, London office
Line Manager: Database and Insight Manager
Direct Reports: None
Salary: £36,414 per annum

A fantastic opportunity has arisen for a Senior Database Executive to join our Database & Insight team as part of our Fundraising Operations at Teenage Cancer Trust.

MAIN PURPOSE OF THE JOB
To provide data analysis, insight, and reporting to build our internal capability in using data as a key business driver and ensure that it provides the best possible information for teams across Fundraising and the rest of the organisation.

This role is essential for the effective delivery of Teenage Cancer Trust's fundraising strategy, especially in delivering a complex programme of data selections and in ensuring data insight and analysis and plays a vital role in driving a culture in which all activities are underpinned by high quality data and ability to analyse it.

The role is responsible for leading on the use of our Data Insight and Analysis tools – currently FastStats and Power BI – and, alongside the Database & Insight Manager, supports planning, analysis and use of data insight across all fundraising teams, to ensure effective use of business intelligence and management information to plan, drive and evaluate all fundraising activities in line with our ambitious fundraising strategy.

We are looking for someone who is a team player with the ability to turn raw data into user friendly reports.  Passionate about drawing insights from our data, you will use your strong analytical skills and great communication skills to maximise our impact. 

If this sounds like you, we would love to hear from you.  You can view the Job Description before coming back to this page to apply.  Don’t forget to upload your CV and supporting statement that explains how you meet the criteria for the role.

Applications should be received by           30th September, 12 Noon
First interviews                                             08th October 2020
Second interviews:                                       14th October 2020

We are committed to working towards ensuring Teenage Cancer Trust is a diverse and inclusive place to work. We welcome applications from everyone regardless of race, age, gender, ethnicity, sexual orientation, faith or disability.

We are looking for an Office Manager to be the key person of the organisation's central operations, providing an effective administrative support function at our offices. You will need to be proactive, systematic and solutions focused, have two years administrative experience, be literate, numerate and have good IT skills and the ability to provide a high quality,professional service to our clients and the beneficiaries we support. Excellent communication and negotiation skills, a willingness to explore new ideas and approaches, learn new skills and take on new challenges is essential. Experience of working in a growing charity or income-generating organisation in the sector, and direct exposure to and knowledge of the needs of the Latin American communities and the charity sector will be distinct advantages.

The post is part-time, 28 hours per week over four days. Flexible working arrangements may be available and you will occasionally be available on evenings or weekends.

How to apply

If you are interested in joining our team, please visit the Job vacancies section on our website and submit your completed application and monitoring forms by the 6th of October 2020.

Interviews will be held on Thursday 15th of October 2020

We may receive a large number of applications and unfortunately we may not be able to reply to everyone. If you do not hear from us five days after the deadline, please assume you have not been shortlisted. We wish you good luck.

We welcome applicants for all age groups, backgrounds and genders. We are a London Living Wage Employer.

Debates around Black Lives Matter, mass remote working, inequality in our education system exposed by Covid-19 restrictions and debates about privilege – our society and our world of work is very clearly at a turning point.

As a social mobility charity, The Brokerage is in the fortunate position to influence that change in a positive, practical and meaningful way, working with underprivileged young people from state schools. We partner with corporates in the City (financial and professional services) that want our help with building and accessing a different talent pool and change organisational practices to create a post-inclusion culture where people from all backgrounds can thrive and be themselves.

The Brokerage is at a critical and dynamic point having recently launched a strategic re-direction, innovative new services and a relevant new brand, all supporting our vision of a world where a young person’s ability and aspiration alone determine their career path. At the heart of this exciting new direction is implementing our new partnership model to ensure that The Brokerage is both re-positioned as a Changemaker with corporates and ensures sustainable funding of its activities.  

To achieve this The Brokerage is currently recruiting for a Partnership Manager. This is an incredible opportunity for a proactive relationship-builder who enjoys working within a fast-paced environment as part of a dynamic, results-driven team. The successful candidate will play a pivotal role in helping us achieve our vision well as contributing to the development and implementation of our 2020-22 strategic plan.  

We are less interested in your experience and more in your personality and attitude: we are looking for someone highly motivated, energetic and engaging who loves building and maintaining successful relationships. We are a small team and there is so much potential for us to grow so you will need to be extremely proactive, resourceful, good at spotting opportunities but equally good at turning those opportunities into revenue-generating, sustainable partnerships. Most importantly, you’ll be the interface with our corporate partners, representing The Brokerage brand, so a client service attitude, ability to work at pace and very high standards are a must.

We particularly welcome applications from candidates who have a lived experience of our beneficiaries’ characteristics (e.g. are from a BAME and/or underprivileged background).

Role purpose

The Brokerage is looking for a Partnerships Manager to support the Senior Partnerships Manager to implement our new partnership model, researching and recruiting new partners and ensuring existing partners are happy and participate in our journey of becoming a corporate Changemaker.  

In addition, the Partnerships Manager will work closely with the marketing and communications team to build the brand of The Brokerage and collaborate with the delivery team to ensure successful service delivery. They will also support with writing funding applications when necessary as indicated by the Senior Partnerships Manager.

Main duties

• Undertake research into prospective corporate partners and alongside the Senior Partnerships Manager convert a percentage of these into paid corporate partners on The Brokerage’s partnership model
• Attend meetings with prospective corporates for/with Senior Partnerships Manager where necessary
• Manage all corporate partnerships, for their 12-month duration, maintaining regular contact and a high quality relationship with each organisation
• Communicate details of The Brokerage’s value add assessments with key corporate contacts and where necessary, deliver parts of the assessment insight gathering sessions to corporate audiences
• Ensure that the quality and content of each partnership agreement is in line with agreed partnership level and The Brokerage’s strategic direction
• Gain regular, high level updates from Senior Programme Managers to ensure all elements of the agreed partnerships are being delivered. All updates to be fed back to Senior Partnerships Manager via weekly partnerships meetings.
• Be a key driver in the development and delivery of The Brokerage’s employer support services including:
  • Organising and delivering The Brokerage’s regular Corporate Leaders Forums, virtually and in-person when possible
  • Workshops for employers around the lived experiences of our young people
• Work with relevant Programme Manager and corporate partners to confirm and secure internships for Summer Placement Programme.
• Undertake research into and apply for additional funding The Brokerage can access from trusts, foundations and statutory funders, monitoring and tracking the progress of these applications.
• Work closely with the marketing and communications team internally to build the brand of The Brokerage
• Play an active role in the delivery of The Brokerage’s strategic objectives and participate in The Brokerage events and activities as required.
• Undertake any other reasonable duties as requested by line manager.

Person Specification

Essential

• Energetic, engaging and self-motivated personality
• Committed client service attitude
• Ability to independently build rapport and maintain effective relationships with internal and external stakeholders
• Excellent organisational skills and ability to manage competing priorities overseeing multiple partnership agreements at once, ensuring their successful delivery
• Excellent verbal and written communication skills
• Excellent attention to detail
• Excellent IT skills, including demonstrable usage of the Microsoft Office suite.
• Work to tight deadlines in a fast-paced environment and still produce quality outputs.
• Demonstrable knowledge of and interest in issues surrounding social mobility, education, as well as corporate diversity and inclusion programmes

Desirable

• Knowledge of a CRM database (Salesforce or equivalent)
• Ability to undertake desk-based research

Please apply by sending your CV and a cover letter, stating your motivations for applying for this role and how your skills match the person specification, addressed to Susheel Sharma.

Closing date for applications:  Thursday 8th October 2020 at 1700

Telephone/Zoom interview: Monday 12th or Tuesday 13th October 

Face to face interview (for selected candidates): Thursday 15th or Friday 16th October 2020*
*There will be two interviewers and social distancing will be maintained during the face to face interview at our office, 65 London Wall, EC2M 5TU. 

An exciting opportunity has arisen for a Philanthropy Manager to join our Partnerships & Philanthropy Team. You will play a critical role in helping to generate £1m total income next year, including funding from new and existing high value Trusts and Foundations as well as the implementation of our new Major Donor programme.

As we look to build a long term sustainable portfolio of high value relationships, you will work to secure the support of new Trusts and Foundations above £25,000, whilst also stewarding our existing funders at that level.  You will also be responsible for the line management of our Philanthropy Officer and their work on our mid-level Trusts and Foundations Programme and our new Major Donor programme.

With demonstrable success in securing and stewarding high value Trusts and Foundations and with experience of Major Donor programmes, you will be driven by achieving financial targets, adept at working with colleagues to develop and deliver winning cases for support, and skilled at managing multiple deadlines and stakeholders simultaneously.

The Trust is looking for an experienced, enthusiastic leader and Manager who is committed to the development of the Wiltshire & Swindon Biological Records Centre (WSBRC). The post holder will be someone who is able to use their ecological knowledge and their understanding of the major issues facing the natural environment to interpret and engage with key policies and strategies and work with diverse stakeholder groups to support nature’s recovery.

We are looking for a candidate who is organised and motivated, with an entrepreneurial outlook. They will be an excellent networker, able to build and maintain strong working relationships with key stakeholders.

The role will oversee all aspects of WSBRC’s work programme and budgets, setting the strategic direction and developing products and services. They will have line management responsibility for a team of staff and office volunteers. 

For the past 35 years the WSBRC has catalogued and stored biodiversity information.  The WSBRC promotes and supports biological recording and monitoring and is part of a national network of Local Environmental Records Centres.  It gathers, manages, interprets and disseminates a wide range of biological and geological information and produces Wiltshire’s State of the Environment Report. It also works with a range of partners to deliver recording, monitoring and citizen science projects within Wiltshire.

We are looking for an experienced and talented Fundraising Manager who can develop and execute an effective fundraising strategy to deliver growth across a wide range of existing and new income streams.

You will have the proven ability to research and develop winning fundraising applications, negotiate sponsorship deals and develop and maintain positive relationships with donors. A natural multi-tasker, you will have the flexibility to manage a varied workload, juggling responsibility for meeting bid deadlines, ensuring delivery of fundraising events, reporting to funders and managing key corporate accounts. With attention to detail and excellent written and verbal presentation, you will also have the negotiation and project management skills to co-ordinate the production of complex bids and budgets.

Age UK Hammersmith and Fulham works to improve the quality of life and enhance the status and influence of older people. Between now and 2022, we intend to diversify our income, particularly from unrestricted sources, to sustain and develop our work. The Fundraising Manager role is a new management post, working closely with the CEO and sitting on the Fundraising Committee with Trustees.

Database Developer / Analyst

A brand new role has just arisen for an experienced Database Developer / Analyst to join a very important household name charity working remotely. As the Database Developer / Analyst, you will be improving the efficiency and increasing the automaton capacity of the charities’ databases by making recommendations to ultimately drive improvements. You will lead on ensuring the swift import and transfer data into their databases and solve any problems/ queries that might be faced.

Not only will you have the opportunity to help increase the charity database efficiency by implementing more automation techniques, but you will also have the opportunity to utilise your fundraising / CRM background to ensure the smooth flow and processing of the charities’ fundraising data, to ultimately better and improve the charities’ data operations. You will have the chance to implement your already acquired SQL and SSIS knowledge to their databases in order to accomplish these goals.

The Database is the life and blood of this charity, and as the Database Developer / Analyst you will be part of major development projects to enhance the use of the system and to integrate different functions of the charity. This charity hugely believes in personal development & work life balance so you will have the chance to learn a lot of skills whilst utilising the most of the working from home and flexi hours.

Skills required for the Database Developer / Analyst are:

- Strong development knowledge in SQL
- Experience working with SSIS
- Strong stakeholder management skills
- Experience within fundraising CRM systems

Developer / Fundraising / CRM / Database Analyst / SSIS / SSRS / Database Developer / Data Analyst / SQL

Salary: £36,000 - £40,000 + Fantastic benefits

Location: Remote, but infrequent travel to Central London may be required

This role starts as a 6 month FTC but with the opportunity to go permanent after.

Apply now for further details and immediate consideration.

Understanding Recruitment is acting as an employment agency for this vacancy

A top University in London are looking for a Database Assistant to join their Advancement team for two months.

You will be responsible for processing data imports, dealing with Raisers Edge queries, managing an inbox and assisting on projects/ administrative tasks as required.

In order to make a success of this role, you must be confident using Raisers Edge and a strong team player. This role will be a home-working role.

Emmaus UK is looking for a Database Assistant to join our team in Birmingham. Due to current COVID-19 restrictions this will initially be on a largely home-working basis.

You will support the Fundraising and Communications Team and the Business Development Team by effectively processing donations, maintaining communication with donors, running reports and supporting community staff

This is an important role as you will be the first point of contact for donors and community staff members contacting Emmaus UK, so we’re looking for someone with excellent communication skills.

The Database Assistant will be responsible for working across two databases, Donorflex and CharityLog recording fundraising income and correspondence, ensuring donor and user records are maintained and logging issues.

Emmaus is a fantastic organisation, helping formerly homeless people to re-gain lost self-esteem by providing them with a stable home and meaningful work in one of our social enterprises. We understand that a home is more than just a roof over your head, it’s somewhere to belong, where you feel part of a community, and that’s what Emmaus offers.

Please submit your application by the closing date of 9.00am on Monday 12th October 2020. 

Interviews will be held on 26th and 27th October 2020 via Microsoft Teams.

Please Note: In order to apply candidates must complete the attached application form.  CV'S and cover letters will not be accepted.

Call and Care Manager

Employer: Dementia Concern

Salary: £30,000 to £32,000 per annum

Hours: 35 hours per week

Responsible to: Operations Manager & CEO

Responsible for: Up to 15 Care Attendants

Are you a Registered Care Manager or would like to work towards being a register manager, looking to work with a long-standing local charity supporting people living with dementia in Ealing and their carer?

The Dementia Concern Call & Care service offers respite care for carers through providing social interaction and activities to people living dementia through a dedicated team of Care Attendants. We are looking for a registered manager or someone who would like to work towards being a CQC Manager with the drive and ambition to take the service forward. The ideal candidate must have excellent communication and commercial acumen.

Dementia Concern has been providing services for people living with dementia and their carers for more than 25 years and prides itself on providing innovative and high quality services. This post is an opportunity to specialise in a growing field working with a diverse and highly experience team.

Purpose of the Post

The main purpose of the post is to manage the home respite of the charity Call & Care service. Call & Care is a CQC registered service and provides a respite service for carers while providing social stimulation for persons living with dementia. It is paid via the client’s eligible benefits or from their own personal means.

The role also involves working alongside the Volunteer Coordinator who organises a free Carer’s Short Breaks service within the borough. Both roles are part of the grant funding which provides the CQC-registered Call & Care Service and a free volunteer-led sitting service for those living with dementia and their carers. 

Both elements of the Carer’s Short Breaks programme are referred via Ealing Social Services.

The main tasks of the post are to:

• Provide effective management of the day-to-day operations of the Call and Care Service
• Co-ordinate referrals and carry out assessments, including risk assessments, for people with dementia and their carers
• Undertake reviews of the needs of service users
• As registered manager ensure that Call & Care complies with all relevant requirements including Health & Safety and the registered service standards laid out by the Care Quality Commission
• Ensure agreed policies and practices are followed and develop new and updated policies and procedures in consultation with the CEO and support of the HR Manager
• Prepare rotas, check and approve timesheets and annual leave requests
• Maintain good records and statistical systems in accordance with the requirements of both the organisation and funding bodies to achieve targets
• Manage the budget for the service and ensure value for money for service users and the organisation
• Liaise with other colleagues and relevant agencies on the specific needs of service users and share information if requested
• Take responsibility for resolving service failures and complaints and reporting these to the CEO
• Support the development of an improved database for the service
• Monitor and evaluate the performance of Call & Care including outputs and outcomes 
• In conjunction with the CEO develop the service and identify new marketing opportunities
• Provide regular reports to the CEO, the Board of Trustees and relevant

Staff Management

• Provide effective line management of Call & Care staff including the recruitment, induction, supervision and appraisal of Care Attendants 
• Identify and review development opportunities, which will enhance the personal and professional competence of staff and service 
• Oversee relevant training for all staff 
• Plan, allocate and review the work of Care Attendants through their regular one-to-one supervision 
• Arrange and chair regular team meetings for Call & Care staff

Other Duties

• Provide out-of-hours emergency support through an on-call system
• Keep up to date with national and local trends and developments affecting people with dementia and their carers 
• Promote the organisation and its aims externally
• Work in partnership with other organisations to promote awareness of dementia
• Attend meetings, training and conferences as required
• Carry out any other duties which may arise from time to time and are appropriate for the level of the post as directed by the CEO.

Person Specification Essential

• NVQ 4/QCF Level 5 in Health and Social Care or willingness to work towards this
• At least 2 years’ experience of managing and supervising staff in a domiciliary setting
• Experience of assessing service user needs and carrying out risk assessments
• Understanding of Personalisation and its impact on direct service delivery
• Knowledge and understanding of CQC regulatory framework
• An interest in the field of Dementia, the process of ageing and social care
• Capacity to work with service users, carers and the public
• Proficient IT skills including knowledge of databases, rota systems and supporting on-line impact reporting and CQC rating
• Good time management skills and ability to work to tight deadlines
• Willingness to work outside normal working hours (on rota system).

Desirable

• Experience of working as a CQC registered manager
• Experience of running a home care or respite service
• Commercial awareness and ability to understand and manage budgets
• Experience of monitoring, evaluating and auditing
• Ability to communicate well within writing and verbally
• Educated to degree level

Applying for the Vacancy

Please ensure you read through all the information enclosed, including the job description and especially the person specification: the latter will be used as the selection criteria.

A maximum of one A4 sheet of additional information may be added to the application form.An application form is required, but CVs can be submitted as supplementary material. 

I hope you find this information useful and you decide to make an application.

Please ensure that your application and equality & diversity monitoring form reach us by no later than 5pm 27th October, 2020 if we receive a high volume of candidates we may move the closing date forward and if we receive too few replies, we will extend the closing date.

Individuals offered the position will have to undergo an enhanced DBS check. 

Mary Burden

HR Manager