Director of Community Services
£80,000 pa plus excellent benefits
Remote working
Permanent, 35 hours per week
This is a key senior leadership role, responsible for shaping and leading RNID’s community services so that we change lives one by one. The Director of Community Services will lead our flagship RNID Near You services and Contact RNID, with responsibility for business development, operational delivery, service quality, safeguarding, volunteer management and continuous improvement.
As Director of Community Services you will:
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Provide strategic leadership for RNID’s community services, setting a clear direction, maintaining strong delivery discipline and maximising impact for our service-users.
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Set and maintain high standards for service quality and assurance, ensuring consistent practice, effective compliance arrangements and a culture of learning and continuous improvement.
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Grow RNID’s community services by maximising opportunities to establish new RNID Near You services and maintaining a strong future services roadmap.
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Strengthen safeguarding across RNID, ensuring systems and processes are proportionate, robust and effective in protecting service users, staff and volunteers.
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Lead volunteer management across RNID, ensuring services have the volunteer capacity they need and that volunteers are well trained, supported and recognised.
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Drive continuous improvement and further modernisation of services, ensuring they meet community needs. Improve the efficiency of services, helping RNID reach more people.
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Foster a culture of strong performance management across all services, using insight into demand, quality, risk and impact to support effective decision-making and delivery.
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Build and strengthen partnerships, particularly with NHS trusts, commissioners and other funders, to grow and improve services.
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Play an active role in collective leadership and decision-making as a member of the Senior Leadership Team, modelling values-led, inclusive leadership and creating a culture of accountability, learning and continuous improvement.
You are ready to work for a home-working organisation and have good IT skills, particularly with Microsoft Office applications including Outlook, Excel, Word.
We are RNID: the national charity supporting the 18 million people in the UK who are deaf, have hearing loss or tinnitus. Together, we will end the discrimination faced by our communities, help people hear better now and fund world-class research to restore hearing and silence tinnitus. We work with our communities and partners across industry, government, charity, education and more to change life for the better.
RNID has a proud history and big ambitions. We’re focused on making the greatest impact possible across the whole of the UK. We champion the latest technology and the opportunities it brings. We also know the value of a friendly face in local communities to support people where they need it most.
We champion the value of difference and equality and celebrate our diverse and inclusive workforce. We actively encourage applications from eligible candidates from BAME backgrounds or who are deaf or hard of hearing. With almost 20% of our employees having a disability we proudly hold Disability Confident Leader status and guarantee an interview for disabled applicants meeting the minimum essential criteria.
Closing date: 12 July 2026
Interview dates as below:
- Stakeholder sessions: 20th & 21st July 2026
- Final panel interviews: 27th & 28th July 2026
Registered Charity
501 - 1000
Supporting people who are deaf, have hearing loss or tinnitus
Thank you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
The Advocacy Director holds primary responsibility for delivering ECC’s advocacy strategy internationally and within the UK. This strategy aims to ensure states’ legal obligations on casualty recording are recognised and upheld globally, and that casualty data is used effectively to shape policy responses to conflict.
ECC’s advocacy work is focused primarily within the human rights and humanitarian multilateral fora in Geneva, but also incorporates work with New York-based UN targets within the security field. In parallel, as a UK-based organisation, we seek to influence domestic decision-makers including those within the FCDO, MoD, and parliament.
The Advocacy Director will be ECC's most senior external face after the Executive Director. As a key figure within a small organisation, the Advocacy Director will lead advocacy activity directly, building and stewarding relationships with state delegations, UK parliamentarians, UN officials, and civil society partners. The role requires exceptional political judgment, fluency across both multilateral and Westminster environments, and the credibility to represent ECC at the most senior national and international levels.
Note: This role is being advertised at the same time as the Executive Director role, as both functions were previously filled by the same person. Candidates can apply for the Advocacy Director role alone, or apply for both roles to combine as a full-time position. Please see full details in the Executive Director job description and advert.
Registered Charity
1 - 5
Ensuring every life lost to armed violence is recorded, identified, and acknowledged.
The client requests no contact from agencies or media sales.
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Role Purpose:
About Responsible Finance
Responsible Finance is the membership association for the UK’s Community Development Finance Institutions (CDFIs). CDFIs are community lenders, committed to delivering positive social impact, and offer fair and affordable finance to businesses, social enterprises and to people unable to access it elsewhere.
This is an exciting moment to be joining the CDFI sector. Responsible Finance and its members are focused on increasing access to fair and affordable finance for SMEs, social enterprises, people, places and communities that are underserved by mainstream finance. The Partnerships Manager will play a central role in turning that ambition into practical referral pathways, stronger partnerships and measurable growth in responsible lending.
Awareness of CDFIs remains low among many organisations that support SMEs and entrepreneurs. Many businesses that could benefit from CDFI finance are therefore not currently being directed to the sector. An increasing number seem to be turning to high interest lenders, which don’t always consider good customer outcomes.
We are therefore seeking an exceptional Partnerships Manager to develop and deliver a partnership outreach and creation strategy that raises awareness of CDFIs, increases referrals and signposting, and supports growth in CDFI SME lending. Our recent pilot with Lloyds Bank to refer declined SMEs to Responsible Finance, and our partnership with Grow London Local are just two examples.
Success in this role will mean building a prioritised partnership pipeline, converting relationships into active referral pathways, improving the quality and volume of referrals to CDFIs, and using data to learn what works.
Purpose of the Role
As Responsible Finance’s dedicated Partnerships Manager you will build strong relationships with banks, brokers and broker organisations, professional advisers, business organisations, government, local growth bodies and others to raise awareness, establish referral routes and strengthen onward pathways to finance readiness and business support.
Your work will be a driving force in delivering Responsible Finance’s ambition to unlock an additional £1bn of lending over the next five years.
Key Responsibilities:
- Leading the development of Responsible Finance’s partnership and stakeholder relationship strategy, working with our CDFI members to identify the organisations with the greatest potential to support growth in demand and referral pathways.
- Educating potential partners and referrers about what CDFIs are, the finance and support they provide, and of their role in local economic growth and community development.
- Increasing referrals and signposting to CDFIs centrally through Finding Finance and locally from organisations supporting businesses, improving access to finance and supporting lending growth.
- Managing the ongoing development and continuous improvement of the Finding Finance platform to ensure that it supports frictionless referrals and good customer outcomes – and that ongoing attribution data informs the ongoing targeting of partners.
- Developing routes for onward referrals to organisations that can support businesses with technical assistance, finance readiness and wider business support, creating a stronger future pipeline for CDFIs.
- Representing Responsible Finance at sector events, roundtables and stakeholder meetings, with a clear engagement plan, follow-up process and route for converting contacts into partnership opportunities.
This is a varied and dynamic role, working closely with our members and a range of external stakeholders. This job description is not exhaustive; it outlines the key tasks and responsibilities of the post which are subject to change. Any changes will be made in consultation with the post holder.
Role success measures and outcomes
- A prioritised partnership strategy and engagement plan agreed with Responsible Finance and informed by CDFI member needs.
- A live pipeline of target partners, with clear next actions, ownership, status and expected impact.
- New or improved referral pathways from priority partner segments, such as banks, brokers, accountants, local growth bodies, business support organisations and others.
- Improved quality, tracking and attribution of referrals through Finding Finance and local partner routes.
- Evidence of learning from pilots, including what drives referral quality, customer engagement, member value and responsible lending growth.
Skills and Experience:
Essential
We are looking for someone with experience of partnership development, stakeholder engagement or business development in a relevant environment. Experience of the finance ecosystem, SME support landscape or local economic development networks would be particularly valuable. Knowledge of CDFIs is highly desirable but not essential for the right candidate.
- Strong relationship-building skills. Must be comfortable working with stakeholders at a range of levels.
- Proven ability to build partnerships from prospecting through to implementation, including converting conversations into practical actions, pilots or agreements.
- Excellent communication and negotiation skills.
- Previous experience in a similar stakeholder / partner facing role.
- Highly self-motivated and able to drive your own work forward, but equally a team player with a collaborative working style.
- Willingness to travel regularly – this role is partner and stakeholder facing and the post holder will be required to travel frequently, up to twice a week, and sometimes at short notice.
- Strong presentational and public speaking skills and experience.
- Ability to develop compelling value propositions and engagement materials for different audiences.
- Strong project management skills, including planning, budgeting, prioritisation, delivery against milestones and managing dependencies across multiple stakeholders.
- Confidence using data, dashboards or CRM-style tools to track pipeline activity, referral performance and outcomes.
- Ability to work collaboratively with members or delivery partners, balancing different organisational priorities and capacities.
- Understanding of good customer outcomes, referral quality, consent and data-sharing considerations in a partnership or customer journey context.
- Strong judgement and political/stakeholder awareness when representing an organisation externally.
Desirable
Working as part of a small organisation, you will need to demonstrate flexibility and versatility and have opportunities to support a range of other projects and support services for our members, developing a wide range of skills and competencies.
Therefore, in addition to the essential criteria above, we are also interested in candidates with the following skills and experience:
- Experience in organising and delivering events and workshops.
- Experience of creating and delivering presentations.
- An understanding of CDFIs and/or lending helpful – particularly investor relations and social enterprises.
- Experience line managing and/or directing the work of other team members.
- Experience working with banks, brokers, accountants, business support organisations, local authorities, combined authorities, chambers of commerce, growth hubs or social investment networks.
- Experience designing referral journeys, customer pathways, partner onboarding processes or account-management frameworks.
- Experience using or improving digital referral platforms, CRM systems, forms or reporting processes.
- Understanding of SME finance, access-to-finance barriers, finance readiness, social enterprise finance or inclusive/local economic growth.
- Experience developing partnership agreements, memoranda of understanding, pilot plans or data-sharing processes.
How to Apply
Please send your CV and responses to the following questions to Careers4Change:
- What appeals to you about this job/Responsible Finance and why do you think you’ll do a great job?
- Tell us about a partnership or stakeholder relationship you developed. What was your approach, what changed as a result, and what did you learn?
- Based on what you know about Responsible Finance and CDFIs, what would your approach be to developing strong partnerships and referral pathways?
We recognise that the use of AI tools is widespread these days, and it is often obvious when it’s used. We will automatically reject applications where the use of AI without any editing or your original thoughts is evident. The ability to be thoughtful and tailor to your audience is crucial for being successful in this role.
Job title: Responsible Finance, Partnerships Manager
Location: Remote with frequent expenses-paid travel – up to 10 times /month
Reporting To: Programme Director
Contract: 18-month fixed term contract with intention to make permanent, subject to performance and funding
Salary: £40,000
Date Closes: Friday 17th July
