Appointment of a Cathedral Administrator / Chief Operating Officer

The Dean and Chapter of St Davids Cathedral are seeking to appoint a Cathedral Administrator / Chief Operating Officer for the Cathedral, with overall responsibility for the lay administration, non-liturgical governance and operations of the Cathedral.  Accountable to the Dean, the Chief Operating Officer will develop and drive the implementation of the Cathedral’s strategic agenda under the Dean’s leadership.

Job Description

The Cathedral Administrator / Chief Operating Officer is the most senior administrator in the Cathedral and is responsible to the Chapter for the administrative support and functionality and matters of statutory compliance across the Cathedral’s operation, working in close collaboration with, and under the direction of the Dean.

• Strategic Leadership
• Cathedral Operations and Management
• Governance and Administration

Please note - the closing date of the role is 13th January 2020. 

Manchester International Festival (MIF) is the world’s first festival of original, new work and special events, staged every two years. From 2021, as well as producing a biennial festival, we will also run The Factory, a new state of the art building and producing organisation in the heart of Manchester.

To ensure that the organisation engages, increases and diversifies audiences and participants for both Manchester International Festival (MIF) and The Factory. Devise and deliver an audience development strategy. Oversee a comprehensive communication plan for the transition and journey towards The Factory and beyond.

Responsibilities: 

• Lead on the development and delivery of an innovative Audience strategy which will enable The Factory to welcome over 1 million visitors (ticketed and free events) in its first year of operation, as well as achieving ambitions in digital, community and international engagement
• Work with the Director of Organisational Change and Transition to lead/contribute on the audiences and brand strand for transition into The Factory and identify other change needs
• Oversee the management of audience research and evaluation and to effectively interpret patron data – growing both new audiences and retaining existing ones
• Work closely with the Executive Director to ensure an expansive and joined up approach to audiences across all platforms
• Be accountable for audience targets
• Lead the organisation’s approach to Customer Relationship Management (CRM) working with key stakeholders to develop rich content to build engagement with the brand and deliver a meaningful customer experience
• Manage the effective collection, analysis and use of market intelligence, audience research and sales data, to inform and track revenue, reputation and engagement goals
• To oversee the effective delivery of a communications strategy for both The Factory and the Festival working with the Press & Marketing Directors to achieve set goals
• Collaborate closely with the Artistic Director, Creative Director and Producing Department to embed audience development in creative strategies
• Collaborate closely with the Creative Engagement department to ensure integration of audience development and participatory programmes, and to involve the widest possible range of communities as active partners in audience development
• To liaise with the peers internationally to support the development of audiences for MIF and The Factory’s touring work, and to share best practice

First round Interview date: 03 February 2020 

Second round Interview date: 17 February 2020 

All applications must go through the online application form or if you have any specific accessibility requirements (such as printed forms/Job Packs) please contact the MIF Office. Applications through any other method will not be considered.

MIF are always happy to make reasonable adjustments for candidates where possible.

Your expertise can help us to save nature!

We have an excellent opportunity for a fully qualified accountant (ACA/CMA/ACCA), to join the executive board of the RSPB, one of Europe’s leading nature conservation charities!

With over 1.2 million members, the RSPB have around 2,000 employees and 12,000 volunteers and undertake a wide range of research, policy, advisory and educational activities, both in the UK and internationally.

Position: Director of Finance and Governance

Location: Bedfordshire

Salary: Circa £90k

Hours: Full time, permanent

Closing Date: Sunday 5th January 2020

Interview Date: W/C 27th January

About the Role:

As Director of Finance and Governance you will report directly to the CEO. As an important member of the leadership Board team you will be directly responsible for the leadership and management of the RSPB’s Finance and Governance & Risk directorates. You will lead on financial strategy, financial management processes throughout the organisation, risk management, internal audit, legal support for the organisation, innovative finance and governance.

You will be able to provide clear strategic priorities and direction and deliver a culture of sound financial management together with innovative thinking and development of solutions. Under your lead the charity will continue to deliver robust financial analysis, full regulatory compliance and be quick to react to create and take opportunities for further funding.

The Finance and Governance & Risk directorates have a combined staffing of around 55. Finance includes the Pensions Team, whilst Governance and Risk includes the Legal Team. 

About you:

As Director of Finance and Governance you will bring with you the following skills and experience:

• Experience within a Finance and Governance role at the most senior level

• A thorough knowledge of, and experience in, developing financial and risk management frameworks

• Experience of leading a large multi-skilled team delivering a high-quality support function

• An extensive technical knowledge of tax and treasury matters

• Excellent communication and analytical skills, enabling you to convey complex financial, regulatory and legal issues to a range of audiences

• In depth experience of financial forecasting and financial reporting (to board level) to maintain good governance and financial stability

• A comprehensive understanding of governance structures and how they support the effective delivery of an organisation’s goals

• Commercial insight to support the development of new and existing income generating activities 

• Demonstrable evidence of building a financial strategy supporting delivery of strategic goals

• Experience in conducting reviews and management of Governance frameworks, preferably in a charity setting.

In return:

As well as working for an organisation that makes a real difference to the world we live in, you will also receive a highly competitive salary, defined contribution pension scheme, Flexible working and much more !

As part of the application process you will be sent a job pack with a detailed description of the role. Based on this, you will be asked to complete a supporting statement asking you to demonstrate how you meet the requirements. To request further information please contact NFP People.

You may also have experience in areas such as Finance Manager, Finance Officer, Senior Finance, Resources Manager, Finance Director, Head of Finance / Governance, Director of Corporate Governance, Director of Policy, Governance and Finance, Head of Operations & Finance, Governance Director, Finance and Governance Lead 

We are seeking to recruit a Deputy Director who will be responsible for delivering against the organisation’s strategic aims and core vision, working closely with the Director and Trustees, in particular by managing and overseeing the charity’s operations, finances, funding, communication and its staff, and taking a leading role in fundraising. The Deputy Director reports to the Director, with whom they closely collaborate, and line manages the Administration Assistant and the Activities and Events Manager.

The Deputy Director will be part of an eight-people strong team composed of a mixture of part-time and full-time employees and freelancers, who work on a weekly basis with up to 40 learners and welcome around 3,500 participants and visitors a year to OSE’s public programmes.

About Open School East

Open School East (OSE) is an innovative arts charity that delivers free and flexible education programmes with and for communities less likely to access traditional provision. Located in Margate, Kent, OSE offers a space for artistic and collaborative learning that is experimental, versatile and non-exclusive.

We run four complementary strands:

• The Associates Programme: a year-long development programme for emerging artists and cultural practitioners from diverse backgrounds and generations;
• The Young Associates Programme: a full-time, year-long, accredited art and design programme for local young people aged 16-18 who experience difficulty in their education;
• The Public Programme: a multifaceted programme of events, activities and short courses open to everyone;
• The Despacito Art School: a weekly art, craft and functional object-making programme open to 5 to 12 year olds who lack opportunities to develop creatively.

Open School East is committed to making the arts a more open sector and to fostering cultural and social exchanges between artists and the broader public. We do this by making our programmes entirely free of charge and opening them outwards, responding to our locality, and providing an informal and welcoming environment for the development and sharing of knowledge and skills across all communities and generations.

We equip artists at an early stage of their career with the tools to become resourceful and self-sufficient, and enable young people and adults alike to develop confidence and life skills and to shape their creative voice by becoming active learners and co-producers of OSE’s programmes.

OSE strives to be a self-scrutinising and adaptable organisation; accordingly, it keeps its doors open to change and places access, in its widest sense, at the centre of its agenda.

Open School East was founded in 2013 in East London and relocated to Margate, Kent in 2017. Since 2019, OSE operates from two locations in Margate: the first floor of the Adult Education Centre, formerly the Thanet School of Art and Crafts (1931-74), where we deliver all our programmes; and the ground floor of CRATE, where the Associates have a shared workshop and studio space.

Open School East is a registered charity and National Portfolio Organisation, supported by Arts Council England and Kent County Council. Core and project funding further comes from trusts and foundations, and individual giving.

Key Tasks and Responsibilities

Finance

• Setting financial policy and procedure, and monitoring compliance;
• Oversee OSE’s financial systems, ensuring they are operating properly and that all records are maintained in a systematic, timely and accurate manner with support from the Director and the (external) Accountant;
• Prepare, manage and monitor OSE’s overall annual budget and individual project budgets with staff;
• Liaise with OSE’s Accountant in the production of monthly management accounts and yearly cash flow monitoring documents;
• Process weekly payments to contractors and the monthly payroll, ensuring all tax, National Insurance and pension payments are made and statutory employer responsibilities are met;
• Ensure necessary financial and information returns and reports are submitted to the Charities Commission on a timely basis.

Governance

• Support the Director in the overall management of the organisation and to deliver the business plan;
• Lead the annual review and business planning process;
• Oversee the organisation’s risk management with a particular focus on health & safety, safeguarding, financial, human resources and reputational risks;
• Ensure good governance in all aspects of the organisation’s activity and introduce management best practice and continuous improvement to processes;
• Support the Board of Trustees, including by preparing and circulating papers and minutes with support from the Administrative Assistant, and setting the agenda for subcommittee meetings;
• Support the Board in the implementation of its governance improvement plan;
• Promote and ensure compliance with policies relating to equality of opportunity and diversity, and Data Protection regulations (GDPR).

Fundraising and Relationships’ Management

• Develop and deliver OSE’s fundraising strategy with support from the Director, Fundraising Consultant and the Fundraising Subcommittee to ensure that income targets are agreed and achieved in line with the OSE business plan;
• Promote and maintain productive relations with strategic and operational partnerships, working alongside and reporting to the Director and the Board of Trustees;
• Manage and maintain funding agreements with core funders, including reporting on audience data and impact evaluation.

Human Resources and Policies

• Deliver OSE’s Human Resource function, ensuring compliance with best practice guidelines;
• Manage personnel processes including employment contracts, appraisals, annual leave, TOIL and sickness;
• Ensure that OSE’s policies and procedures are in place and that all staff and users are aware of their responsibilities;
• Ensure compliance with employment policies relating to equal opportunities, access and diversity;
• Ensure the charity’s operations are managed efficiently and compliantly with particular regard to health & safety and safeguarding;
• Act as OSE’s safeguarding and health & safety officer.

Communication and General Management

• Oversee the implementation of OSE’s communications strategy and lead on regular reviews thereof;
• Act as OSE’s advocate and representative in partnership with the wider team;
• Ensure that the office infrastructure supports all aspects of activity, including IT equipment, storage, insurance and maintenance.

Person specification

Essential

• Experience of business planning and strategic management;
• A proven track record of fundraising and/or managing raised funds;
• Experience of developing and implementing policies and procedures;
• Experience of managing staff, with a strong ability to build team-spirit in the work place;
• Excellent administrative and communications skills, both written and verbal;
• Excellent interpersonal skills and ability to relate to, and confidently engage with, varied stakeholders.

Desirable

• Good understanding of the local arts and education context and how OSE’s work is situated in this;
• Experience of working in an arts or community organisation.

At Open School East, we are committed to improving the diversity of our organisation as a whole and to building inclusive cultures every day. Therefore we encourage and welcome applicants from all backgrounds, generations and sections of the community.

Director of Development

Science Museum Group

London, UK

Excellent Salary and Benefits

Incorporating 6 key sites nationwide, the Science Museum Group (SMG) is the most national of the UK’s national museums as well as the largest group of science museums in the world.

With unparalleled collections, SMG ignites curiosity and inspires futures by engaging people of all generations and backgrounds in the fields of science, technology, engineering, mathematics and medicine.  We play a central and irreplaceable role in deepening and expanding science literacy in the UK through the breadth of resources, the diversity of the audiences and communities we serve, and the wide range of expertise embedded in our learning, collections and exhibitions teams.

We have a track record of successfully transforming a number of our Group’s estates, with  Mathematics: The Winton Gallery designed by Zaha Hadid Architects and Medicine: The Wellcome Galleries in London and Wonderlab in Bradford as recent examples, and there are major ambitions to do much more over the coming years.  SMG Development will take a lead role in realising the vision for each of our Museums. Alongside these physical transformations, we will sustain the impact and breadth of our STEM offer; develop, grow and increase access to our extraordinary world-class collections; extend our international reach; become digital world leaders and increase our self-generated income – all the while exceeding our audience’s expectations.

As our Director of Development, you will play a fundamental role in shaping and driving our transformational strategy and team, to secure significant philanthropic support and underpin the success of SMG’s vision and ambitions. 

Your confidence in your ability to operate at this level will be underpinned by your substantial track record of delivering highly successful fundraising strategies and effective leadership of high-performing teams.  Your experience will ideally have been gained within an organisation of comparable scale and complexity, and you have always taken an inclusive and collaborative approach to your leadership and teamwork efforts.  Your innovative and flexible approach has enabled you to achieve outstanding results, and you have worked closely with senior volunteers and leaders to accomplish this.  Key to your success in this role will be your sophisticated communication and influencing skills, and your pragmatism, resilience and approachable manner helps you win the confidence of those around you.

If you are interested in playing a key role in the future growth and success of our Group, please contact our recruitment partners, Richmond Associates.  To download a detailed information pack for this role, please visit the Richmond Associates website, or contact them via telephone or email.

CLOSING DATE FOR APPLICATIONS IS 10:00 ON MONDAY, 6 JANUARY 2020

Deputy Executive Director
Location: Stevenage Office, Hertfordshire
Hours of work: Full time (37.5 hours plus unpaid breaks)
Contract: PermanentMain Purpose

The candidate will hold direct responsibility for the organisational brand, communications, marketing and donor relations function. They should be able to inspire a high performing team to achieve ambitious income targets and future growth. Overseeing complex risk factors and international relationships the candidate will be part of the Executive leadership team alongside the Executive Director, Head of Business Development and Finance Director.

The new Deputy Executive Director should be of independent mind and judgement, goal focussed, determined, enthusiastic and persuasive. They should also be able to uphold and advance the values of the organisation through strong interpersonal skills and role modelling.

Main Responsibilities

• To work with the Executive Team and in collaboration with Mercy Ships globally to further develop the strategy for the charity going forward as we work towards the launch of Mercy Ships second ship the Global Mercy.
• To significantly raise the profile of Mercy Ships in the UK, and to actively oversea the increase of the charity’s supporter base both financially and in crew numbers in preparation for the launch of the Global Mercy through marketing, Christian engagement and communications.
• Oversee the change management of core systems and organisational training to ensure a fit for purpose donor experience and customer support experience.
• Have a data driven strategic approach to income generation and the ability to oversee complex campaigns and deadlines.
• Demonstrate the ability to work in a fast-paced communications environment responding to and activating the press in coverage of Mercy Ships work.
• To provide comprehensive and experienced leadership to the organisation and in particular to work with senior management to deliver the vision and strategy while improving both efficiency and effectiveness in regard to processes and costs.
• Prepare papers & reports as required by the Committee and the Board.
• The organisational culture is results focused and flexible, fostering teamwork across departments and enhancing the ethos of the charity in a culturally appropriate manner.
• Demonstrate exceptional and interpersonal skills and 'emotional intelligence’ being able to relate to a wide range of stake holders.

About us

Mercy Ships is a faith based charity, bringing safe surgery to people in Africa who have no access to healthcare or money to pay for it. For over 40 years Mercy Ships has visited more than 55 developing nations. Passionate to serve those in need and to leave a lasting impact for the future of those we serve. Our volunteer crew represent our organisation onboard through excellence and diligence. 16 Mercy Ships offices around the world work on fundraising, recruitment and public relations

Closing date: 3rd January 2020
Interviews: Friday 10th January 2020

If you would like to apply for this position, please click the apply button and attach your CV and covering letter, it will be sent automatically to us.

No agencies please.

Bible translation changes lives. But the need for Bible translation remains vast: 1 in 5 people on the planet are still waiting for the Bible to be translated into their language. So, the need for Bible translation remains one of the greatest challenges facing international mission.

But the opportunity to make a difference is also great. Together with our main partners, we are working to see this number fall dramatically, so that in 15 years an estimated 95% of the world’s population will have access to the Bible in their language and 99.9% have the New Testament – a real turning point in world history.

This vital work is only possible through financial and prayer support. This role oversees our fundraising, marketing and communications functions and is crucial to our ministry.

We are looking for a leader who is capable, ambitious and able to oversee growth in our fundraising income.

If this might be you, please contact Carnelian Search at the address provided.

For this newly created role, we are seeking a dynamic communications and marketing professional with a passion for making medical advances relevant and accessible to multiple audiences. You will help to deliver NERC’s strategic financial and non-financial goals through developing and delivering strong engagement opportunities with various audiences nationally, across multiple print and digital platforms.

About Oxfam

Oxfam is a global movement of people working together to beat poverty for good. Around the globe, we work to find practical, innovative ways for people to lift themselves out of poverty and thrive. Together we save lives and rebuild communities when disaster strikes. We also speak out on the big issues that keep people poor, like inequality, climate change and discrimination against women. Oxfam Ireland is one of 20 independent affiliates working as one in more than 90 countries.

OUR VISION IS A JUST WORLD WITHOUT POVERTY

At Oxfam Ireland, we work with people affected by poverty and injustice, supporting their empowerment to exercise their human rights and take control of their lives. Supported by people across the island of Ireland for over 60 years, we are an independent, secular and not-for-profit organisation.

We have shops across the island of Ireland, offices in Belfast and Dublin, and 1,500 volunteers who are delivering real change to the lives of people affected by poverty. From our volunteers in Dublin and shops in Down to our programme teams and our partners all over the world, we work together with resilient people to achieve our vision of a just world without poverty.

People like the child who wants to go to school; the mother who needs healthcare for her baby; the farmer who sees climate change wipe out his crops and livestock; the women whose voices need to be heard in the decision-making process; the young people whose lives could be transformed with business training, the family that has lost everything in a natural disaster.

We respond to humanitarian emergencies around the world – wherever they happen. We help people to help themselves and build a brighter future through our long-term projects. We campaign nationally and internationally on issues ranging from the arms trade to women’s rights, inequality and climate change.

Last year, Oxfam Ireland reached over 8 million people; affecting positive change in their lives. We believe in a world where people can influence decisions that affect their lives, enjoy their rights and assume their responsibilities as full citizens of a world in which all human beings are valued and treated equally.

Everyone has a right to realise their potential, and to live free of poverty in a secure and more equitable world. We believe that with the necessary action and political will, this world is possible. People have a right to life and security; to a sustainable livelihood; to be heard; to have an identity, and to have access to basic social services.

About the Candidate

We seek an enthusiastic and innovative fundraising and marketing leader who has experience of creating and delivering innovative plans for income generation and who will empower the fundraising and marketing teams to achieve ambitious fundraising, philanthropy and marketing programmes.

As Director of Fundraising and Marketing you will report to the CEO as part of the organisational senior leadership team. You will also work closely with the Board and chair the internal fundraising steering committee.

To deliver in this role you will require an extensive track record of developing and implementing strategic plans to achieve income growth across sustainable fundraising channels to generate funds.

This is an exciting opportunity for a proactive, successful fundraising specialist with a growth mindset and a customer-centric approach, and who will be responsible for driving a high-performance culture of accountability in teams.

You will bring significant lengthy experience of planning, executing and evaluating fundraising programmes, recommending investment plans and overseeing budgets, KPIs and ensuring decision-making based on data and analytics.

You will be an expert networker and relationship builder, and eager to build the organisation’s brand across the island of Ireland. You will contribute at a strategic level to the global Oxfam confederation and enjoy peer relationships across the 20 affiliates and many countries and regions.

Purpose of the role

We are at an exciting phase in our organisational development, with ambitious growth plans nationally and internationally. We have invested in people and systems and our volunteer Board has endorsed our innovative new plans. A key pillar of our new strategy is income generation, and the role of Director of Fundraising and Marketing will play a significant leading role in helping Oxfam Ireland achieve its income targets.

The role of Director of Fundraising and Marketing will oversee a function that includes Supporter Engagement teams (Regular Giving, Telemarketing, Direct Dialogue & Customer Relationship Management), Corporates & Events, Single Giving and Marketing. The Fundraising and Marketing function has a headcount of approximately 35 staff, including 4 immediate direct manager reports. 

Job Responsibilities

• Accountable for the planning and development and the teams overseeing the implementation and evaluation of Oxfam Ireland’s all-island fundraising and marketing strategy to include new products, new markets and new donors.
• Ensure growth in fundraising from the public through building brand recognition, brand partnerships and marketing initiatives in collaboration with key stakeholders.
• Lead dynamic all-island fundraising and marketing teams to drive strategy implementation and maximise revenue growth.
• Establish clear individual performance objectives, goals and timelines and provide coaching and leadership to enable the team to deliver their goals.
• Set, track and report on targets through various channels, ensuring consistent flow of accessible information to stakeholders.
• Partner with International Programme Department to deliver a constant supply of relevant content and ensure a strong pipeline of programmes for a variety of audiences.
• Partner with finance department to deliver financial controls, reporting and analysis to the Leadership Team and Board.
• Partner with Director of Public Affairs to deliver seamless communications, content, digital and brand management.
• Develop strong external networks and relationships to support delivery of philanthropic programmes in partnership with the Board and the Leadership Team.
• Track and monitor external developments to identify emerging opportunities and gaps in order to course-correct strategy if appropriate.
• Contribute to the development of organisational strategy and bespoke organisational projects as required by the CEO.
• Contribute to the strategic fundraising leadership team of Oxfam International and ensure teams are also engaged to leverage opportunities and broaden relationships, particularly with Oxfam GB.
• Accountable for ensuring the effective implementation, management and monitoring of organisational policies within areas of delegation, including for data protection and those relating to all relevant legislation in both ROI and NI; and ensure fundraising systems infrastructure is developed as required.

Other

• Eager and required to adhere to Oxfam’s principles and values (click here) as well as the promotion of gender justice and women's rights (click here).  
• Understanding of and commitment to adhere to equity, diversity, gender, child safety and staff health and wellbeing principles.
• Carry out any other duties within the scope and purpose of the job as required.

Person Specification

Essential

• Minimum of 5 years demonstrated progressive fundraising leadership experience.
• Minimum 5 years’ experience in leading and coaching high-performing teams, setting and monitoring clear targets and KPIs and continually tracking progress, with demonstrable evidence of course-correcting where required.
• Demonstrable track record of delivering sustained revenue growth.
• Experience in strategic planning, strategy execution and evaluation, with significant budget. development and financial management experience.
• Demonstrable experience in marketing and the development of brand, audience and messaging relating to income generation strategies.
• Demonstrable proficiency in data management tools and deriving business intelligence and insight from analysis.
• Demonstrable record of evidence-based decision-making based on fundraising analytics, including for the digital landscape.
• Proven ability to think and act strategically, translating concepts into effective action plans.

Qualifications & requirements

• Eligibility to work in Ireland and UK.
• Strong commitment to Oxfam’s mission and values.
• This senior position requires national and international travel as a necessary component of the role.
• Availability to work flexible hours including occasional weekend work.

Key Attributes

• Ability to work in a matrix manner with senior key stakeholders.
• Ability to build a culture that is positive, supportive, innovative and results focused.
• Capacity to lead and oversee complex change processes across diverse teams.
• Ability to enhance financial resources.
• Analytical and conceptual thinking skills.
• High level planning and project management skills.
• Excellent influencing, representational and negotiation skills.
• Entrepreneurial flair, initiative and dynamism.
• Accountability and responsibility as a senior manager and leader.
• The ability to motivate staff.
• Excellent interpersonal skills.
• Understanding of and commitment to Oxfam Ireland's development philosophy, principles and objectives.
• Understanding of and commitment to adhere to equity, diversity, child safe and staff health and wellbeing principles.
• Ability to demonstrate sensitivity to cultural differences and gender issues, as well as the commitment to equal opportunities.
• Ability to demonstrate an openness and willingness to learn about the application of gender/gender mainstreaming, women’s rights, and diversity for all aspects of development work.
• Commitment to Oxfam’s safeguarding policies to ensure all people who come into contact with Oxfam are as safe as possible.
• Ability to demonstrate sensitivity to cultural differences and gender issues, as well as the commitment to equal opportunities.
• Ability to demonstrate an openness and willingness to learn about the application of gender/gender mainstreaming, women’s rights, and diversity for all aspects of development work.
• Commitment to Oxfam’s safeguarding policies to ensure all people who come into contact with Oxfam are as safe as possible.

Organisational Values

• Accountability – Our purpose-driven, results-focused approach means we take responsibility for our actions and hold ourselves accountable. We believe that others should also be held accountable for their actions.
• Empowerment – Our approach means that everyone involved with Oxfam, from our staff and supporters to people living in poverty, should feel they can make change happen.
• Inclusiveness – We are open to everyone and embrace diversity. We believe everyone has a contribution to make, regardless of visible and invisible differences.

Deadline for applications: Sunday 5th January 2020 18:00

Director of Supporter Operations and Database Services

Living Planet Centre Woking, Surrey

circa £73,000

The WWF organisational strategy requires increased growth in our support for WWF’s mission across the key goals (thriving habitats & species, polar & climate, food, fight for our world, growing support) of our strategy. To achieve this growth increased income generation is required to deliver a trajectory to £100m by 2024+ this requires a substantial step change in income and supporter growth.

The Supporter Operations and Database Services function is central to the new Income Generation Strategy. Our supporters are at the very heart of what we do. The Supporter Operations unit focus on engaging and inspiring them to continue their journey with WWF. They handle supporter enquiries, process their donations and share their feedback. Their goal is to build personalised relationships and to do what matters to our supporters.  Supporter Operations is comprised of two units: Supporter Care and Income Processing. 

Supporter Care is the first port of call for our supporters – through e-mail, live chat, letter, social media and phone. The Income Processing unit are the ‘behind the scenes’ team.  They open, sort and distribute the post for the whole organisation and handle all the written queries sent by our supporters.  They deal with all financial transactions for our supporters, key donations (cheques, cash and CAF) and handle all our Direct Debit claims as well as Gift Aid claims. 

Database Services unit focuses on the strategic development and operational management of the organisation CRM (including Fundraising) databases.  This includes various services to support the use of the functionality and data held such as fundraising selections, data management, end user support and training.

MAIN PURPOSE AND SCOPE OF THE JOB

This role leads, motivates, manages and develops both the Database Services and Supporter Operations teams.  It has direct line management for the Head of Database Services and the Head of Supporter Operations.  It is responsible for ensuring that all the people, systems and processes that manage all inbound supporter interactions are effective and engaging and responsible for the people, systems and processes that manage all inbound supporter interactions.  It is also responsible for overseeing the strategic development and operational management of the organisation CRM (including Fundraising) databases. 

As well as leading and motivating Supporter Operations and Database Services teams you will be an integral part of the WWF-UK leadership team, championing our supporters within the organisation.  

This role has 2 direct reports and is responsible for a team of over 22.  It is responsible for data quality and supporter care for over 1 million supporters and managing an expenditure budget of over £600k.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

· Leads, inspires, develops and manages both Database Services and Supporter Operations functions.  Direct line management for the Head of Database Services and the Head of Supporter Operations.

· Responsible for providing an effective and inspiring experience for WWF supporters cost-efficiently

· Responsible for the people, systems and processes that manage all inbound supporter interactions

· Responsible for developing and maintaining the WWF supporter information system to support all fundraising and engagement needs

· Responsible for administration and legal compliance of Gift Aid, direct debits and other payment methods

· Oversees the strategic development and operational management of the organisation CRM (including Fundraising) databases which includes services to support the use of the functionality and data held such as fundraising selections, data management, end user support and training

· Works in collaboration with the Director of Individual Marketing and Legacies and Director of Events and Community to ensure outstanding supporter experiences are delivered at all times through the highest quality data and care.

· Managing relationships with partner companies and organisations and maximise all opportunities to support WWF’s communications, fundraising and advocacy objectives.

· To maximise every opportunity to gain competitive advantage and work with the Supporter Income and Engagement Senior Leadership Team to ensure that all profitable market opportunities are maximised in line with the One Team approach to fundraising.

· Member of the WWF-UK Leadership team.

· Deputise for the Executive Director of Supporter Income & Engagement as required.

PERSON SPECIFICATION

EXPERIENCE, QUALIFICATIONS & KNOWLEDGE

· Demonstrable experience in leading supporter operations and database teams to outstanding results

· Significant experience of developing, monitoring and managing specified plans of work

· Extensive experience of managing and allocating financial, human and other resources effectively to meet work plan objectives

· Significant experience of supplier management and of managing contracts

· Experience of leading and managing a significant support function for an organisation with large numbers of individual customers or supporters

· Demonstrated understanding of customer service issues in a non-profit context

· Demonstrated understanding of Customer Relationship Management in a non-profit context

· Strong understanding of database systems and their application to support the business processes of a major organisation

· Demonstrated understanding of legal and compliance issues relating to charity fundraising, Gift Aid, GDPR and direct debit regulations

· Extensive in leading projects with a complex stakeholder landscape, with the presence and ability to develop and maintain mutually beneficial relationships at a senior level.

· Proven ability in creating and developing supporter care strategies and translating strategic imperatives into clear deliverables and working priorities.

· Significant experience of managing external service providers in supporter operations and database services to achieve excellent results.

· Ability to be forward thinking, results driven and provide swift problem-solving support.

· Degree or relevant professional qualification.

SKILLS AND COMPETENCIES

· Skilled at thinking critically to evaluate the success of work plans and then making changes that will enhance future performance

· Ability to inspire, manage, develop and motivate teams to achieving challenging goals through personal leadership in a variety of contexts.

· Stand by decisions, be accountable for actions and empower others to take responsibility to deliver work on time and to budget.

· Excellent organisational, planning and management skills, in particular excellent communication skills and the ability to influence effectively at all levels including trustee boards.

· Strong collaborator who is able to consider issues from a number of perspectives and work effectively cross channels, directorates and functions as well as with external parties.

· Open and honest, able to deliver difficult messages when needed.

· Excellent ability to identify key or underlying issues in complex situations making recommendations as required.

· Highly numerate with strong commercial financial management acumen.

· Champion organisational culture, bring organisational values and behaviours to life through driving and setting clear expectations and standards and being a role model.

· Excellent clarity in both written and oral communication.

· Good at building internal and external relationships and strong networks of influence.

· Ability to thrive in a fast-paced, high-performing environment.

· Vision, resilience and determination.

· Passionate about the aims of WWF-UK.

To apply please visit our website via the link and apply online

Closing Date: 01/01/2020

WWF-UK’S VALUES

WWF-UK’s values are: ‘We are courageous’, ‘We are passionate’, ‘We are collaborative’, and ‘We are guided by science and inspired by the wonders of nature’. These values should be embedded in your work and behaviour, and any associated policies and processes adopted consistently.

This document sets out key responsibilities of the role and is not intended to be an exhaustive list of tasks and duties. We reserve the right, at our sole discretion, to reasonably vary the responsibilities from time to time depending on the needs of the organisation without changing the level of the role.

As Head of Fundraising and Communications you will lead and develop our fundraising and external communications activities, ensuring we have sufficient income, and the right mix of income streams. We see there is potential to grow our income from regular giving, major donors and gift aid, but we’re excited to see what you propose when you’ve joined us.

You will work alongside your colleagues in our Senior Team to ensure we achieve our strategic aims, and specifically embedding a collaborative approach to income generation across KEMP.

As well as managing our Community Fundraiser and Database Administrator, you will have the opportunity to build your own high performing team to include a further 2 FTE roles.

About you

We want someone who will really grasp this opportunity with both hands. As well as energy and passion for your work, you will be able to demonstrate:

• A proven track record of successful fundraising, through a variety of income streams, in the charity sector
• Experience of leading campaigns and communications which target different audiences through a range of media channels
• A practice of developing and using monitoring and evaluation processes to demonstrate impact and to drive improvements and direction
• That you are a confident speaker and networker with proven success of building corporate and major donor partnerships
• That you are an inspiring manager, able to strike the balance of keeping your team motivated and highly productive

To apply

Please send a CV and a supporting statement, setting out in detail why you are applying for this role and how you demonstrate that you possess what we need for this role.

Closing date 3 January 2020, 10am

Please visit our website to find out more about our work and organisation.

Position: Community & Events Fundraising Assistant
Type: Full-time (35 hours per week), permanent
Location: MS National Centre
Salary: £24,813 - £27,621 per annum plus excellent benefits
Salary Band: Band C, Level 3
Department: Fundraising
Reference: DL58

At the MS Society, we make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive environment where you will make a difference.

About this job

We’re looking for a Community and Events Assistant to join our friendly, creative and hard-working Community and Events Team. We work closely together to achieve an annual income of over £3.2 million.

We’re always ready to go the extra mile to support and inspire the thousands of people out there doing something amazing for people affected by MS. Our aim is to make it as easy as possible for people to achieve their goals, providing the tools, advice and support they need to reach their potential – and building lasting relationships that mean they continue to fundraise for us in future. It’s our job to make sure that our supporters have a fantastic experience of fundraising for us.

As our Community and Events Assistant, you’ll provide administrative and project support to the wider team, as well as coordinating a range of fundraising activities to achieve income targets.  In particular, you will support individuals who are taking part in their own events or organising their own DIY fundraising.  And there’ll be plenty of opportunities to attend events and see our work in action!

You’ll be organised, with great customer care and communication skills, and willing to go the extra mile.  You'll work closely with supporters, volunteers, local groups and the wider fundraising team. You’ll be able to demonstrate a good understanding of the basics of community and events fundraising experience and a collaborative approach to teamwork.

If you’re enthusiastic and motivated by helping others achieve something amazing in support of a cause that means the world to them, we’d love to hear from you.

We are currently advertising for two Community & Events Fundraising Assistants.

We offer 27 days annual leave (excluding bank holidays), a 35 hour working week, travel loan and various other benefits such as supported developmental opportunities.

The MS Society is in the midst of an exciting, transformational, period which builds on our great history and will drive us towards achieving our mission and vision as we embark on our new 5 year strategy.

Part of this exciting transformation will include an office move for our current National Centre in Cricklewood, NW London to a different location in London. We are currently defining where and what type of accommodation this will be and we really want our staff to be involved in that decision and therefore we don’t envisage a move before Sept 2020.

Closing date: 9am on Thursday 9th January 2020

PLEASE PRESS THE 'APPLICATION DETAILS' BUTTON FOR MORE INFORMATION ON HOW TO APPLY.

We are committed to promoting equality and diversity.

No agencies please.

Our client, a leading advisory and funding body supporting the medical profession and their families, is currently recruiting a Head of Fundraising and Communications to lead on the delivery of their fundraising and communications programme.

The successful applicant will develop the fundraising and communication strategy, and will grow and diversify fundraising streams to maximise all income generation opportunities. The post holder will have overall responsibility for all aspects of delivery, including meeting agreed income generation targets, developing marketing materials and overseeing social media channels. This role requires a collaborative approach to ensure success.

The ideal candidate will have demonstrable fundraising and communications experience, and a history of success in income generation. The organisation are looking for a proactive results-driven individual with exceptional communication and relationship-building skills, and the confidence and ability to drive a strategy forward and inspire a team to success.

At Prospectus we invest in your journey as a candidate and are committed to supporting you in your application. In order to apply please submit your CV in the first instance and begin to prepare your supporting statement. Should your experience be suitable, we will send you the full job description and will arrange for a call and/or meeting to brief you on the role. You will then have all the information you need to formally apply. We are looking forward to speaking with you soon.

CVS South Gloucestershire is looking for an inspirational strategic leader with business acumen who will join us to lead the organisation through the next stage of our development.

Celebrating 16 years of supporting voluntary, community and social action in South Gloucestershire, 10 of which have been led by our outgoing Chief Officer, this is a unique opportunity to lead and develop this effective and impactful local charity. 

CVS is highly valued by the voluntary, community and social enterprise (VCSE) sector and well regarded by public sector colleagues and has an excellent reputation in the area.  CVS is well respected for its model of delivery using professional Associates to build skills, capacity and competence for the local VCSE. 

An experience strategic leader, the Chief Executive will facilitate an effective Board of VCSE Leaders, working strategically with senior colleagues from the public sectors.

The post is based in Poole Court in Yate, with the opportunity for some home working and involves travel across South Gloucestershire and the West of England.

Closing Date: 12 noon Friday 3rd January 2020

Interviews: Wednesday 8th January 2020

CVS South Gloucestershire

A company limited by guarantee, registered in England.

Company Number: 4831569 Registered Charity Number:1099702

Please refer to the Job Description and Person Specification in the recruitment pack when describing your suitability for the role. Candidates selected for interview will be asked to prepare a 10-minute presentation the topic will shared with details of confirmation of invitation to interview.