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Stella Maris UK is seeking an experienced and strategic Head of International Programmes to drive delivery of our international strategy and strengthen our global network.
This is a senior leadership role with responsibility for building strong relationships with international partners, identifying programme opportunities, and securing sustainable funding from corporates, trusts and foundations. The role will oversee the development and delivery of high-impact projects, ensure effective grant management and reporting, and support capacity building across the global Stella Maris network.
The role requires regular international travel to build partnerships, support programme delivery, and represent Stella Maris at meetings, conferences and network events.
We are looking for a confident leader with a strong track record in international development, grant fundraising, and stakeholder management, alongside the ability to translate strategy into delivery.
We improve the lives of seafarers and fishers through our network of local chaplains and seafarer centres, expert information, advocacy, and support.



Woodgreen Pets Charity has been helping pets and their owners live happier, healthier lives for over 100 years. From rehoming and community support to education and advocacy, our work is powered by dedicated people and a focus on reaching communities so that our voice can play an important role in shaping conversations about animal welfare.
We are in an exciting period of growth and transformation and are looking to appoint a Legacy Engagement Manager to our team on a 9-month fixed term basis. Responsible for developing and implementing our Legacy and In Memory marketing strategies, supporter journeys, and operational plans, our successful applicant will support Woodgreen’s Senior Development Manager to evaluate campaigns and activities, drawing conclusions and making recommendations to support us in securing a growing pipeline of legacy pledgers.
By developing and delivering campaigns in the retention/stewardship stages of the legacy supporter journey they will increase In-Memory income and report and evaluate retention and stewardship activities against objectives and KPIs, ensuring that key learnings are used to inform future development activity. Planning and developing Woodgreen’s supporter journeys across Legacy, Pet Promise and In Memory our successful candidate will ensure alignment with both Woodgreen’s acquisition strategy and Individual Giving communications and journey.
If you are;
And have a good knowledge of best practice legacy marketing and fundraising strategies coupled with a knowledge of, and commitment to, compliance with fundraising codes of practice, fundraising regulator guidelines and data protection regulations we would love to hear from you!
This is a full time 9 month fixed-term opportunity, working 37.5 hours per week on a hybrid basis with the expectation that our successful candidate will work from our Godmanchester site approximately 1 - 2 days a month dependant on business need. The starting salary for this position will be £35,598 - £43,507 pro rata per annum depending on experience. This is complemented by;
Please note that you will need to have existing Right to Work in the UK to apply for this opportunity as we are unable to provide visa sponsorship.
Woodgreen is committed to making our recruitment processes accessible to all and, as part of this, we are flexible in the ways we give and receive information. If you would like to apply using a different format, please contact the Recruitment Team and we will do our best to put any reasonable adjustments in place.
Early application is encouraged as this position may close sooner than the stated deadline if a suitable candidate is found.
Woodgreen is committed to safeguarding children and adults at risk and protecting anyone that comes into contact with us from harm. We expect all employees and volunteers to share this commitment.
Our vision is for every pet to have a home where they are loved, well cared for and enjoy positive relationships with their owners.



The client requests no contact from agencies or media sales.
About SPANA
For over a century, SPANA has been dedicated to transforming the lives of working animals and supporting the people who depend on them. We work with partners worldwide to increase access to essential veterinary treatment and campaign for better welfare standards. We also support owners as they develop the knowledge and skills to look after their animals with confidence and care – while inspiring the next generation to do the same. Together, we're building a world where working animals are healthy and valued, communities are stronger and livelihoods are more secure.
About this role
The Legacy Officer plays a vital role in securing the long-term future of the charity by administering, promoting, and stewarding the charity’s legacy programme, our largest income stream. Legacies are predicted to peak in the next ten years, so this is an exciting time to help us bolster our existing programme, try new and innovative marketing methods to attract new legacy pledgers, and provide ongoing stewardship to legacy pledgers and enquirers, ensuring supporters understand the lasting impact their gift can have on the lives and welfare of working animals across the world. The Legacy Officer will be part of the Philanthropy and Fundraising Partnerships department, working with 5 other team members, and managed by the Head of Philanthropy and Fundraising Partnerships. This position will also be responsible for overseeing the administration of estates in which SPANA has an interest under the guidance of our Legacy Adviser, ensuring compliance with fundraising regulator policies and other legal frameworks.
Contract, location and salary
This is a permanent, full-time (34.5 hours per week) role. This is a UK based position. Applicants must have the right to work in the UK currently and for the duration of the contract. The salary for this role is c. £36,000 per annum.
Further information and how to apply
Please review the job description for full details including a person specification. The deadline for applications is 23:59 GMT on Sunday 29 March 2026.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Supporter Engagement and Giving Manager
When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.
Supporter Engagement and Giving Manager
England South
£42,323 per annum (pro rata for part time)
Ref: 133REC
Full time 37.5 hours per week – we are happy to talk flexible working
Base: Walk Wheel Cycle Trust hub in Bristol with the flexibility to work from home
Contract: Permanent
ABOUT THE ROLE
Team: Strategy and Engagement / Fundraising and Supporter Engagement
As the Supporter Engagement and Giving Manager, you will help our organisation raise steady and reliable income at an exciting time, as we embed our new brand and five-year strategy. Your main role is to build strong relationships with our donors and to give them an excellent experience. This work is essential to ensure our Supporter and Giving Programme continues to bring in the donations we need to maximise our impact.
You will lead the work to grow our donor community, managing a team of officers to deliver appeals, campaigns and stewardship activity. You will also look for new ways to connect with supporters and increase engagement across multiple communication channels.
What You’ll Be Doing
This role is ideal for someone who enjoys leading and developing a team to achieve shared goals and deliver high-quality fundraising campaigns. You’ll thrive on collaboration and have confidence delivering and optimising multi-channel campaigns including digital. Motivated by results, you’ll enjoy testing new ideas, using insight to improve performance and driving innovation in supporter engagement.
ABOUT YOU
We’re looking for someone who has experience and understanding in the areas listed below. You don’t need to meet every requirement — if you feel you’d be a good fit, we encourage you to apply.
WHAT WE OFFER
We want you to feel supported, valued, and empowered in your role. That’s why we offer flexible working, a positive team environment, and benefits designed to support your wellbeing, finances, and family life.
Wellbeing Support
Financial Benefits
Family Friendly Policies
ADDITIONAL INFORMATION
Our Values
We're the charity making it possible for everyone to walk, wheel and cycle



We are looking for a Philanthropy Manager to play a vital role in growing high value support for nature across Lancashire Manchester and North Merseyside. This is an exciting opportunity to connect people with purpose and help secure the future of our wildlife and wild places.
At the Trust, we believe that strong relationships drive lasting impact. In this role, you will lead the development of high value income through our Living Legacy pledge fund, major donors and philanthropic corporate partnerships. You will build long term, values led relationships with high net worth individuals and corporate supporters, ensuring they feel closely connected to the difference they are making.
You will also support our broader individual giving programme, making sure that impact reporting sits at the heart of everything we do and that supporters clearly see the difference they make.
Who we are looking for:
You will be an ambitious and experienced relationship builder with a strong track record of generating income through people centred approaches. You will be confident working with senior stakeholders and able to influence both internally and externally.
We are particularly keen to hear from people who bring a background in conservation or environmental work. Understanding the realities of habitat restoration, species recovery and landscape scale change will help you connect supporters more deeply to our ambitious objectives and tell powerful stories about our work.
You might come from a fundraising background, or you may be looking to move into philanthropy from a conservation role where you have developed strong stakeholder relationships. If you can inspire others with the importance of nature and build trust with a wide range of people, we would love to hear from you.
Flexible working arrangements are available as part of the role to support work–life balance, specifically a 9-day fortnight, 3-weekly Friday off, and Early Finish Fridays. These options allow full-time hours to be worked flexibly, while providing regular additional time away from work.
We offer 28 days holidays plus bank holidays per annum, increasing with length of service. A friendly and flexible working environment with the chance to be a part of the largest nature conservation body in the area, working together to improve our region for nature as well as engaging and inspiring people to connect and take action for wildlife.
Please review the Job Description before you apply.
Closing Date: Sunday 12th April 2026
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Contract type
Permanent
Location
Whittington with some flexibility for remote working
Hours
Full time (37.5 hours per week) with flexibility to work evenings and weekends when required
Annual salary
D1 £31,168.36 to D3 £38,129.42
Last day to apply
29/03/2026
Reporting to the Partnerships Manager, the postholder will play a key role in managing a significant portfolio of partners and prospects, contributing directly to the achievement of ambitious income targets and long-term partnership growth.
You will lead on the development and stewardship of corporate relationships, identifying opportunities to achieve income targets through donations, sponsorship, employee fundraising, volunteering, gift in kind and commercial collaborations.
Working closely with the Partnerships Manager, you will help shape account plans, support pipeline development and contribute insight to partnership strategy, ensuring activity is aligned to hospice priorities and funding needs.
The role requires strong relationship management skills, confidence in presenting and pitching, and the ability to build meaningful partnerships that align with the hospice’s values and funding priorities.
Knowledge and experience
Essential
·Experience of managing relationships with external stakeholders or corporate partners
·Proven track record of working to and achieving income or performance targets
·Experience of new business development or prospect research
·Strong presentation and pitching skills
·Ability to write compelling proposals and tailor communications to different audiences
·Experience of working collaboratively across teams
·Excellent organisational skills and ability to manage competing priorities
Desirable
·Experience in corporate fundraising or sponsorship
·Experience using a CRM system
·Knowledge of corporate social responsibility trends and landscape
Values
·Exhibits our hospice values and behaviours
Skills
Essential
·Excellent interpersonal and communication skills
·Confident networker and relationship builder
·Ability to prioritise and manage a varied workload
·Strong attention to detail
·Ability to work independently and as part of a team
·Resilient and solution focused
·Proficient in IT systems including Microsoft Office
Personal Attributes
·Empathetic and professional
·Proactive and self-motivated
·Collaborative
·Creative thinker
·Ambassador for St Giles Hospice
Other requirements
·Valid driving licence
·Eligibility to work in the UK
·Please note that St Giles Hospice does not hold a sponsorship licence and is therefore unable to accept sponsorship requests
Just so you know:
This post is subject to a Disclose and Barring Service (DBS) check.
We may review applications before the application review date, however, if you apply after the application review date, your application may not be considered. We will accept applications until we have successfully filled the role; this may be earlier than the closing date.
If you have not heard within 14 days of the application close date, then please consider that your application has been unsuccessful at this time.
As part of your application your data will be managed in line with St Giles Hospice Privacy Policy and kept for 6 months. If you would like to see this in full, please visit our website for our Privacy Policy. This is in extension to Charity Job Privacy Policy.
Whether you’re living with a terminal illness, or your loved one is nearing the end of their life, we’re here for you at every stage.


The client requests no contact from agencies or media sales.
Harris Hill are delighted to be working with a wonderful charity to recruit for the Senior Events Manager in order to cover maternity leave.
As Senior Events Manager, you will take ownership of the full event lifecycle from concept through to delivery and evaluation. You’ll play a key role in enhancing existing events, introducing fresh ideas, and ensuring every participant has an exceptional experience.
Working closely with internal teams, volunteers, and external suppliers, you’ll ensure events are delivered safely, professionally, and to a high standard.
You will also line manage and support an Events Manager, helping to drive performance and development within the team.
Key responsibilities
About you:
You’re an experienced events professional with a passion for delivering high-quality experiences and driving results. You thrive in a fast-paced environment and are confident managing multiple priorities.
You will bring:
Salary: £38,000- £42,000 per annum
Location: Rochester Airport, Kent
Contract type: 12 months FTC, full time
Closing date: On rolling basis
Interview: TBC
Recruitment process: Cv and Supporting Statement to
If this sounds like you, then please do get in touch ASAP!
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Location: MSSC, National Support Centre (NSC), 200B Lambeth Road, London, SE1 7JY (Hybrid Working)
Contract: Full time, permanent
Salary: £40,000 to £42,000 gross er annum, depending on experience
Closing Date: Monday 6 April 2026
Assessment Day: Monday 13 April 2026 at NSC
Are you looking for a new opportunity supporting volunteers to give their best?
The Marine Society & Sea Cadets (MSSC) is a vibrant and growing charity delivering life changing nautical adventure for young people through the Sea Cadets to give them the best possible head start in life. We also provide personal and professional development opportunities for seafarers with the Marine Society. Working with our staff, cadets, and volunteers, we have built a vision and five-year strategy to take us forward and further improve the astounding contribution already made through our work to the lives of thousands of young people and seafarers, while fully supporting our volunteers who are vital to our success.
We are seeking a Volunteer Support & Systems Manager to lead the development and maintenance of automated workflows used within the Volunteer Support Team.
The role is responsible for ensuring the smooth running of the Volunteer Support function including overseeing the day-to-day administration of key volunteer processes. The postholder will also line manage the Volunteer Support Officers who act as the first point of contact to volunteers in assisting with these processes and wider administration.
About the role
The purpose of the Volunteer Support & Systems Manager is to ensure the smooth and efficient running of the Volunteer Support function by ensuring that automated workflows are well maintained and continuously improved. This includes the onboarding process for new volunteers, management of mandatory training requirements of existing volunteers and volunteer record management through processing promotions transfers and leavers. The role also provides effective line management to a team of Volunteer Support Officers, supporting them to deliver a high quality of administrative support to volunteers to assist them with these processes.
Responsibilities
Requirements
Desirable
For further information, please download the . If you are interested in this role, please apply now!
Benefits
Additional Information
MSSC positively encourages applications from suitably qualified and eligible candidates from all backgrounds. Equity, diversity, and inclusion really matters to us, so we can best serve our beneficiaries from every community. We work to ensure a fair and consistent recruitment process and aim to be a charity where diversity of experience, identity and skills are valued and welcomed. MSSC is an equal opportunities employer.
We recognise our responsibilities to safeguard and protect the young people and vulnerable adults with whom we work. We do all we can to promote their health, safety and wellbeing, and we expect our staff to share this commitment and work in line with safeguarding policy, the MSSC’s values and ethos of inclusivity. We adhere to safer recruitment practices and therefore employment is subject to detailed pre-employment checks for successful candidates, including references and criminal disclosure checks and the completion of a disclosure questionnaire.
All successful applicants are required to attend safeguarding training and undergo pre-employment checks including a criminal record check.
We help launch young people for life through adventure.


The client requests no contact from agencies or media sales.
Volunteer Manager
YMCA St Helens
Salary: £35,000 • Contract: Permanent, 35 hours per week • Location: St Helens
YMCA St Helens is looking for an experienced and motivated Volunteer Manager to lead the development of our volunteering programme across housing, youth, early years and community services.
You will recruit, train and support volunteers, ensuring they feel valued, confident and equipped to make a meaningful impact. Working closely with colleagues and partners, you will create diverse volunteer opportunities, strengthen community relationships and develop our corporate volunteering offer.
Key responsibilities include:
About you:
You will have experience managing or coordinating volunteers, excellent communication skills, strong organisational ability and a commitment to the values and social mission of YMCA St Helens. Experience with corporate volunteering or community events is beneficial.
If you are passionate about empowering people and building a thriving volunteer community, we would love to hear from you.
Apply with cover letter and CV by 3rd April 2026, noon.
Interviews to be held week commencing 13th April 2026.
Foundation Partnerships Manager
The Barratt Redrow Foundation
Charity People are excited to be working in partnership with the fantastic team at The Barratt Redrow Foundation to find a brilliant Foundation Partnerships Manager. This role will lead in the delivery of their national charity partnerships programme, covering employee fundraising, volunteering and charitable projects across the business.
The Barratt Redrow Foundation launched in 2021 to draw together, professionalise and grow charitable giving at Barratt Redrow PLC. It is an independent UK registered charity solely funded by an annual donation from the PLC.
The Foundation supports good causes across the country and donates over £4m each year to make a difference in communities across the UK, including those where Barratt Redrow operate. They make an impact through national charity partnerships and a number of grantmaking programmes.
Since its launch in 2021, the Foundation has donated over £20m to more than 2,000 charities and delivers a portfolio of highly impactful national partnerships supporting over 100,000 young people each year.
Salary: £40,000-45,000
Location: London
Hybrid working: 2-3 days each week in the business, split between the London office, partners, Divisions, and home.
Contract: Permanent
Hours: 37.5 per week
Benefits include:
The Role
This is an exciting and hands-on role for someone with extensive knowledge of corporate/charity partnerships who can deliver against the Foundation's charitable strategy, maximising fundraising, volunteering, and communication objectives.
You will recruit and support colleagues to increase engagement, proactively build relationships across Divisions, and lead a range of projects spanning volunteering, fundraising, governance, and reporting. The role also involves producing compelling content and supporting the Foundation's visibility across the business.
About You
You will be someone who can demonstrate:
How to Apply
If this role incredible role sounds like your next move, please get in touch with to find out more on how to apply!
Timeline
Equity, Diversity & Inclusion
Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Trust and Grants Fundraiser
When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.
JOB TITLE: Trusts and Grants Fundraiser
SALARY: £34,482 per annum
HOURS: Full-time - 36 hours per week
LOCATION: Hybrid option available Sydenham Site, 51-59 Lawrie Park Road, London SE26 6DZ with optional work at the Orpington site, Tregony Road BR6 9XA
Please note that this position includes occasional evening and weekend working.
About Us
This is a fantastic opportunity to work at a leading Hospice who aspires to a world in which all dying people and those close to them have access to care and support, whenever and wherever they need it. St Christopher’s Hospice was founded in 1967 by Dame Cicely Saunders, and became the first hospice of the modern hospice movement. We provide invaluable care and support to over 7,500 people across the five London Boroughs of Bromley, Croydon, Lambeth, Lewisham and Southwark.
The work of the hospice extends beyond care to the local community. St Christopher’s Professional Learning offer continues to advance national and global leadership in palliative care through a range of impactful initiatives. Other programmes include supporting and shaping palliative care leaders of the future.
The fundraising team generates more than £10m every year, around half of which comes through gifts left to the charity as legacies. We organise a programme of appeals, campaigns and events, administer our own lottery, make applications to charitable foundations, engage with local business and support individuals who give in-memory of a loved one. This is delivered by a strong employed fundraising team, supported by a number of wonderful volunteers.
Your new role
We are looking for an experienced Trusts and Grants Fundraiser to join our friendly and dedicated team.
If you are detail oriented, highly organised, and able to manage multiple tasks and deadlines with confidence — and if you’re motivated by making a real difference to end of life care for patients across five London boroughs and beyond — this could be the perfect role for you.
In this hands-on position, you will have the opportunity to shape and grow our income from trusts, foundations and charitable funders. You will be responsible for researching, writing and submitting high quality funding applications, nurturing relationships with existing supporters, identifying new funding opportunities, and ensuring that all communications reflect our mission and impact.
About you:
We’re looking for someone who:
If this sounds like you – we’d love to hear from you.
What you will get in return is a stimulating and rewarding career with an opportunity to influence and make a real difference on a local, national and global scale. In addition, you will benefit from access to excellent training and development opportunities, a number of health and wellbeing schemes, a competitive contributory pension scheme and life assurance scheme with generous beneficiary plan. You will also have access to free on street parking nearby and an onsite staff canteen at our Sydenham site.
What you need to do now if you have experience in securing significant income from trusts and grant makers and you have initiative, enthusiasm and passion for the work of a hospice, please do apply for this great role.
How to apply:
Closing Date: 7th April 2026
Interview Date: 13th April 2026
Location: Northmead House, Creekmoor, Poole, Dorset – CAN operates hybrid working
Hours: 37 (flexible / alternative hours considered)
Salary £37,000–£42,000 per annum FT
Contract length: Permanent
Closing date: 1st April 2026 midday
Interviews: 9th April ONLINE
About CAN (Community Action Network):
CAN is a respected local infrastructure charity proudly holding the NAVCA Quality Award. We are a membership-led organisation committed to strengthening the voluntary and community sector. Our mission is to serve and champion local charities and community groups, helping to build strong, healthy, diverse, and thriving communities.
We’re looking for a values driven leader who shares our passion for volunteering and community action. Someone who believes in the power of people helping people, and who wants to serve the charities, groups and volunteers making that happen every day.
About the Role
As our Head of Volunteering & VCS Development, you will play a central role in advancing CAN’s mission to serve the voluntary and community sector. In this influential role, you will:
What You Bring
We’re looking for someone who is motivated by purpose and truly believes in the power of community. You will bring:
If you’re the kind of person who sees potential everywhere and wants to help others reach it, we want to meet you.
Why Join CAN?
At CAN, our people tell us they stay because of our values led culture:
compassionate, collaborative, inspirational, respectful and grounded in integrity.
When you join us, you will:
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Contract type
Permanent
Location
Whittington with some flexibility for remote working
Hours
Full time (37.5 hours per week) with flexibility to work evenings and weekends when required
Annual salary
Starting from C1 £27,355.42 with the ability to progress to C3 £30,308
Last day to apply
29/03/2026
Reporting to the Individual Giving Manager, the postholder will help deliver an ambitious programme, driving the recruitment, development, and retention of supporters across appeals, campaigns, lottery, and regular giving to generate sustainable income and lasting impact.
Knowledge and experience
Essential
·Experience in data management
·Knowledge of effective campaign or project planning
·Experience of researching and developing content for fundraising
·Experience of creating communications for a variety of audiences and channels
·Experience of analysing campaign results and using insight to optimise future campaigns
·Experience of collaborative working with multiple internal and external partners to deliver projects
·Proven track record of working to and achieving targets
Desirable
·Managing direct marketing campaigns in a charity environment
Values
·Exhibits our hospice values and behaviours
Skills
Essential
·Confidence using CRM systems
·Working to deadlines
·A creative thinker
·Data led
·Strong attention to detail
·Organised
·Excellent interpersonal and communication skills
·Effective Diary management
Personal Attributes
·Empathetic
·Team player
·Able to work under pressure
·Collaborative
·Ambassador for St Giles Hospice
Other requirements
·Valid driving licence
·Eligibility to work in the UK
·Please note that St Giles Hospice does not hold a sponsorship licence and is therefore unable to accept sponsorship requests
Just so you know:
This post is subject to a Disclose and Barring Service (DBS) check.
We may review applications before the application review date, however, if you apply after the application review date, your application may not be considered. We will accept applications until we have successfully filled the role; this may be earlier than the closing date.
If you have not heard within 14 days of the application close date, then please consider that your application has been unsuccessful at this time.
As part of your application your data will be managed in line with St Giles Hospice Privacy Policy and kept for 6 months. If you would like to see this in full, please visit our website for our Privacy Policy. This is in extension to Charity Job Privacy Policy.
Whether you’re living with a terminal illness, or your loved one is nearing the end of their life, we’re here for you at every stage.


The client requests no contact from agencies or media sales.
About Chance to Shine
We are Chance to Shine: a children’s charity dedicated to harnessing the power of cricket to transform the life prospects of young people in the UK.
It is our mission that all young people have the opportunity to play, learn and develop through cricket. We want them to learn a love of the game and to find a sense of belonging through the sport, developing their wider wellbeing and life skills to help fulfil their potential.
Established in 2005, we have a long-term track record of delivery in state schools and under-served communities, bringing best-in-class cricket programmes to young people who might not otherwise have the opportunity to play. All our programmes are completely free for everyone involved, from schools and community groups to young people and their families.
About the Role
The Digital Systems Manager is responsible for the effective management and development of Chance to Shine’s digital systems, particularly the Chance to Shine Portal built on Salesforce. The role ensures that digital systems are secure, responsive to user feedback and able to deliver a best-in-class digital experience for all. They will lead operational improvements and establish clear structures to enable digital transformation, helping teams get greater value from our systems.
This is a London Office based contract. A minimum of two days a week in the office would be required with the option to work from home on the other days. The role holder will need to be flexible as and when they are required to attend meetings, events, mostly in London but elsewhere around the country.
Key Responsibilities
Experience and skills
The client requests no contact from agencies or media sales.
Do you have experience in customer service and love speaking to people? Do you want to help deliver an excellent supporter experience to support raising funds for a charity? If so, come and join our London team and contribute to the incredible work that we do across Sue Ryder.
You will be responsible for:
• Responding to customer/supporter queries, questions, and complaints across multiple channels.
• Processing and reconciling fundraising income at Sue Ryder.
• Thanking supporters for their donations and assisting with the delivery of supporter/customer journeys, or aspects of supporter journeys.
• Assisting with the management of compliance and best practice at Sue Ryder.
• Responsible for the day-to-day maintenance of the Fundraising Database
About You
The successful candidate will have good communication skills both written and verbal. You will be organised with the ability to work within a team. Ideally you will have experience with managing a customer ticket system or group inbox with excellent attention to detail and an understanding of the importance of data quality.
This is an excellent entry level opportunity for a capable and proactive individual to advance their career and learn about all aspects of Supporter Care.
Minimum Essential criteria:
• Computer literate with experience using Microsoft programs such as Word and Excel
• Experience of data entry, and understanding of the importance of data quality
• Strong standard of numeracy, comfortable manipulating large and complex spreadsheets
• Available for hybrid working, 2 days in London minimum
Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone.
Closing date: 30th March
Interviews: TBC
**We reserve the right to close this advert prior to the closing date should we feel we have a sufficient number of suitable applications.
Benefits
• Company pension scheme
• 27 days holiday - rising to 33 with length of service plus bank holidays
• Enhanced maternity and paternity pay
• Enhanced sick pay
• Employee Networks - LGBTQ+, Ethnic Diversity and Equality, People with Disabilities, and Women and Non Binary Individuals
• Staff discount of 10% on new goods online
• Structured induction programme and learning and development opportunities.
We actively encourage applications from people from all backgrounds to help us to provide the best possible experience for the people who use our services and continue to make Sue Ryder a great place to work, and attract and recruit the best, most diverse workforce possible.
We are particularly interested in increasing applications from the global majority, LGBTQIA+ and people with disabilities as they are currently underrepresented in our organisation.
Please let us know if you have any feedback to make our recruitment processes more accessible and inclusive or if you require any adjustments made to your application or interview process.
If you want more than just a job, we want you.
Join the team and be there when it matters.