Touchstone (registered charity No. 1012053) is a leading voluntary sector agency providing high quality services to improve the health and wellbeing of local people

Beacon – Touchstone Dispersed Housing Support Worker
NJC Scale Points 12 – 17, starting at £22,183 pa
37 hours per week
Leeds
Permanent subject to funding

Beacon Leeds is a partnership of 3 Leeds-based charities; Turning Lives Around (TLA), Touchstone and Foundation. Beacon provides city wide Housing Related Support (HRS) accommodation service for vulnerable adults, couples and families to prevent homelessness and address housing need.  Beacon Intensive and Dispersed Support provides temporary accommodation for people experiencing a period of homelessness, have multiple and complex needs and may also display high risk behaviours.

The post holder will provide flexible, focused and short-term housing related support to clients with a wide range of support needs accessing dispersed accommodation with the aim of supporting clients secure their own accommodation within the contracted timescales.

You will need to have successfully engaged, supported and worked with people with multiple and complex needs, also have knowledge of housing management.  The successful applicant will also need to have excellent communication skills and experience of working with a diverse range of clients.

Closing Date: 8 October 2021

Interviews will be held: WC 18 October 2021

How to apply:

Please click 'Apply' to be redirected to our website, where you can download the application pack.
Please note, you are not applying at this stage.

Touchstone is an equal opportunities organisation, a Trans Positive employer and applications are welcome from all sections of the community, particularly, BME and LGBT communities and/or people with disabilities who are under-represented within Touchstone.

Please note that we do not hold a sponsor licence and we do not intend to offer sponsorship for this particular role. You should therefore ensure that you have/will have the right to work in the UK to be able to undertake this role, if appointed, you will be required to provide relevant right to work documents at the point of an offer being made to you.

No agencies please.

Hours: 37 hours per week Monday to Friday, with some flexibility to meet the requirements of the post

Job Purpose:

To support the delivery of property based Crisis, Empower and Home projects through the provision of housing management functions into the existing and growing organisational property portfolio. Working with colleagues in the Housing Management Team, you will ensure health and safety obligations are met, the properties are suitably decorated and furnished, repairs and maintenance is scheduled as required, rents and service charges accounts are monitored and managed effectively, and voids are filled in accordance with the organisational policies and procedures and undertake other housing related tasks as required.

The existing property portfolio consists of 66 properties; owned, leased by, and used as a result of Management Agreements, by OCH Crisis Services, Home, Empower, and let on the open market. Properties have a variety of purposes, and residents.

You will be qualified to NVQ2 or equivalent in a relevant subject and have experience as a supported housing worker and/or housing worker to including experience of health and safety, arrears management, working as part of a team, and safeguarding.  An understanding of the benefits system is also required.  Prior experience and oversight of a portfolio of properties and housing management responsibilities are essential for this role.

Oasis Community Housing is a Christian response to homelessness and disadvantage providing housing, support and other specialised services. We welcome applicants from all faiths or none, but it is important that all employees understand and sympathise with the Christian vision, ethos and culture of the organisation

Any offer of employment will be subject to satisfactory references, meeting essential criteria and Enhanced DBS (dependent on role).

Closing date for applications is 29th September 2021 (please note that CVs are not accepted).

Please note – we are unable to contact candidates who have not been shortlisted, if you do not hear from Oasis within six weeks of the closing date, please assume you have been unsuccessful.

Oasis Community Housing is an equal opportunities employer

Registered charity no. 1107554.

Hours: 37 hours per week Monday to Friday, with some flexibility to meet the requirements of the post

Job Purpose:

Oasis Community Housing is a growing charity, with its Central Office in Gateshead and projects in London. This post provides housing management functions to OCH supported housing projects in the London Boroughs of Croydon and Southwark in the delivery of housing management to a portfolio of supported accommodation which consist of both shared and single person accommodation. Working with colleagues in the Housing Management Team, you will ensure health and safety obligations are met, the properties are suitably decorated and furnished, repairs and maintenance is scheduled as required, rents and service charges accounts are monitored and managed effectively, and voids are filled in accordance with the organisational policies and procedures and undertake other housing related tasks as required.

The existing property portfolio consists of 9 owned and managed properties of shared and single person accommodation. The properties are located in the Borough of Southwark and Croydon and have a variety of purposes, and residents.

You will be qualified to NVQ2 or equivalent in a relevant subject and have experience as a supported housing worker and/or housing worker to including experience of health and safety, arrears management, working as part of a team, and safeguarding.  An understanding of the benefits system is also required.  Prior experience and oversight of a portfolio of properties and housing management responsibilities are essential for this role.

OCH is a Christian response to homelessness and disadvantage providing housing, support and other specialised services. We welcome applicants from all faiths or none, but it is important that all employees understand and sympathise with the Christian vision, ethos and culture of the organisation.

Any offer of employment will be subject to satisfactory references, meeting essential criteria and Enhanced DBS (dependent on role).

Closing date for applications is 29th September at 5:00pm  (please note that CVs are not accepted).

Please note – we are unable to contact candidates who have not been shortlisted, if you do not hear from Oasis within six weeks of the closing date, please assume you have been unsuccessful.

Oasis Community Housing is an equal opportunities employer

Registered charity no. 1107554.

The Housing Management Officer will provide an efficient, responsive and sensitive housing management service for new and existing clients within EEDMHS to include overseeing the management of client arrears, repairs and maintenance to the buildings and health & safety and compliance. The Housing Management Officer will also provide general administrative support to the Management team to include financial transactions, invoicing, stock control and ordering supplies.

You will instinctively work in a manner that aligns fully with saha’s delivery values and behaviours, demonstrating energy and passion, along with a positive, can-do attitude in your daily contribution as a Housing Management Officer to transforming lives.

You will be able to bring:

• Empathy with our client group

• Experience in a similar role or within administration

• Great verbal, written and influencing skills

We really want you to be able to succeed in your work with saha, so in return for helping to transform lives, we want to help you to transform your lifestyle by giving you access to some great benefits in addition to the above salary package. This includes for example,

• Including 26 days annual leave rising to 31 days

• High Street discount scheme (great savings both on and off-line)

• Pension with life assurance

• Health Assistance Programme

• Full Induction Package and training relevant to the role as well as

• Training opportunities to aide your own personal and professional development 

Recruiting for a Housing Officer to join our Service!

GBP 25,000 per annum, working 35 hours per week, plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more

Job Overview:

East London Apartments provides 24 hour accommodation based support for up to 31 individuals with complex histories, multiple traumas, complex personality disorder(s) and a varied, disrupted housing history with experience of homelessness as well as individuals who have been diagnosed with severe and enduring mental health conditions who are under the Care Programme Approach (CPA).

East London Apartments implements and promotes the Psychologically Informed Environment (PIE) model. This is an approach which was developed to support people out of homelessness, in particular those who have experienced complex trauma or are diagnosed with a personality disorder. However, its application is far broader than only homelessness. It considers the psychological needs of staff: developing skills and knowledge, increasing motivation, job satisfaction and resilience.

Key Responsibilities:

- Ensuring all customers are supported to have the most appropriate payment method (rent payment cards, direct debit etc.) for their individual circumstances to ensure easy payment of their rent and/or arrears. This may include third party deductions.

HOUSING OFFICER, HOUSING MANAGEMENT SERVICE, NOTTINGHAM, PERMANENT, 37 HPW, FRWK08 £21,415 - £23,117

We are looking to recruit a Housing Officer to take responsibility for the landlord functions of a number of properties within our Housing Management Service. For this role, the successful candidate must hold a full driving licence, have use of a car and be prepared to cover a geographical area within the Nottinghamshire and Derbyshire area.

The post holder will provide an effective, customer focused service to tenants, particularly focusing on dealing with: Anti-social behaviour and tenancy management, improving income, ensuring properties are maintained to a good standard, dealing with housing related court action, working closely with support providers to prevent eviction, and engaging with local communities including the Police, ASB teams and neighbours.

The successful candidate needs experience of working in a housing management role and should ideally be able to demonstrate the following:

• A proven track record of dealing with allocations, sign ups and ending of tenancies
• Experience of carrying out property inspections
• Experience of managing tenancies, in relation to when they are breached and enforcing their terms
• An understanding of housing law and the landlord/tenant relationship
• An understanding of some of the issues faced by vulnerable people and knowledge
of agencies who can help address those issues
• Experience of working with support providers in an accommodation setting
• A qualification in Housing Management or similar level 4 (or a willingness to obtain one)

FOR INTERNAL ONLY – SECONDMENTS WILL BE CONSIDERED.

What we offer: Life Assurance, Pension (up to 4% matched by FHA), Enhanced Maternity, Paternity and Adoption Benefits, Additional Annual Leave Purchase Scheme, Employee Assistance Programme, Learning programmes tailored to suit different roles and services, Health Cash Plan.

Framework supports all employees to achieve a better work/life balance. Should you wish us to consider flexible working or job share as part of your application please state this on your application in the supporting statement section.

To protect the health & wellbeing of those receiving support from Framework, colleagues and the wider community, any job offer is conditional upon the prospective post-holder having been vaccinated against Covid-19, or agreeing to do so during the first six months in the post, except where such a requirement would be unreasonable in the circumstances.

98% of the workforce in a recent staff survey said they were proud to work for Framework.

Framework is an Equal Opportunities Employer. Registered charity No: 1060941.

As a Disability Confident employer we warmly encourage job applications from people with disabilities. Framework is committed to offering opportunities to people from diverse communities. If you have specific requirements or adjustments please let us know if there is anything we can do to support your application.

NO AGENCIES PLEASE

HOUSING OFFICER, HOUSING MANAGEMENT SERVICE, LINCOLN, PERMANENT, 37 HPW, FRWK08 £21,415 - £23,117

We are looking to recruit a Housing Officer to take responsibility for the landlord functions of a number of properties within our Housing Management Service. For this role, the successful candidate must hold a full driving licence, have use of a car and be prepared to cover a geographical area within the Lincolnshire and Nottinghamshire area.

The post holder will provide an effective, customer focused service to tenants, particularly focusing on dealing with: Anti-social behaviour and tenancy management, improving income, ensuring properties are maintained to a good standard, dealing with housing related court action, working closely with support providers to prevent eviction, and engaging with local communities including the Police, ASB teams and neighbours.

The successful candidate needs experience of working in a housing management role and should ideally be able to demonstrate the following:

• A proven track record of dealing with allocations, sign ups and ending of tenancies
• Experience of carrying out property inspections
• Experience of managing tenancies, in relation to when they are breached and enforcing their terms
• An understanding of housing law and the landlord/tenant relationship
• An understanding of some of the issues faced by vulnerable people and knowledge
of agencies who can help address those issues
• Experience of working with support providers in an accommodation setting
• A qualification in Housing Management or similar level 4 (or a willingness to obtain one)

FOR INTERNAL ONLY – SECONDMENTS WILL BE CONSIDERED.

What we offer: Life Assurance, Pension (up to 4% matched by FHA), Enhanced Maternity, Paternity and Adoption Benefits, Additional Annual Leave Purchase Scheme, Employee Assistance Programme, Learning programmes tailored to suit different roles and services, Health Cash Plan.

Framework supports all employees to achieve a better work/life balance. Should you wish us to consider flexible working or job share as part of your application please state this on your application in the supporting statement section.

To protect the health & wellbeing of those receiving support from Framework, colleagues and the wider community, any job offer is conditional upon the prospective post-holder having been vaccinated against Covid-19, or agreeing to do so during the first six months in the post, except where such a requirement would be unreasonable in the circumstances.

98% of the workforce in a recent staff survey said they were proud to work for Framework.

Framework is an Equal Opportunities Employer. Registered charity No: 1060941.

As a Disability Confident employer we warmly encourage job applications from people with disabilities. Framework is committed to offering opportunities to people from diverse communities. If you have specific requirements or adjustments please let us know if there is anything we can do to support your application.

NO AGENCIES PLEASE

Housing Officer

Enfield 

£31,082.46 per annum 

Permanent

Full Time - 37.5 hours per week

Motivated by social concern, our client aims to create places where people want to live. They own or manage over 1690 properties in the London boroughs of Enfield, Barnet, Haringey, and Waltham Forest. They have an excellent reputation with these authorities for providing innovative housing and support services. 

They have a great opportunity for a generic Housing Officer to provide a comprehensive housing management service which offers their customers value for money and efficiency in the management of their tenancy. 

Within this role you will manage a geographical patch of approx. 250 properties, ensuring an efficient and effective service is provided in the following areas of operation:-

• Rent arrears and income collection

• Lettings / Transfers/Mutual Exchanges

• Voids management

• Resident Involvement

• Anti-Social Behaviour

• Estate and health and safety inspections

• Tenancy Audits and Tenancy Management

Occasional evening and weekend working may be required.

This role is internally called Customer Services Manager.

Their ideal candidate will have experience of:

• Working in a similar role and an understanding of social housing regulation.

• Rent arrears control including filing particulars of claim and representation at court

• Investigating and concluding all aspects of anti-social behaviour.

• Providing excellent customer care

• Voids monitoring and control, including inspection of void and specifying properties and new acquisitions and developments.

• Letting and allocation of property including different types of tenancy agreements and leasehold management.

• All aspects of tenancy management.

• Understanding of housing law

• Excellent Excel skills to intermediate level

• Educated to GCSE level or equivalent experience

A full driving licence and access to a car is also essential for this position.

Our client is a ‘Disability Confident Employer’, and they are committed to making their recruitment process open and fair, and they will work with individuals with a disability to make their roles accessible wherever possible. They welcome and embrace those from all faiths and none. They are an anti-racism organisation and have a zero tolerance on racism and all forms of bigotry.

If this sounds like you and you are passionate about providing excellent customer care, they would love to hear from you!

 

Interviews will be held at short notice, as and when 

Housing Officer

We have an exciting opportunity for an experienced Housing Officer to work for a charity supporting people with spinal injuries.

Position: Housing Officer

Location: Stanmore

Job type: Permanent

Hours: 35 hours per week

Salary: £26-28k per annum

Benefits: 27 day’s holiday plus bank holidays, 3% pension contribution, Free membership to Aspire Leisure Centre, Life Assurance 3 x salary in event of death whilst employed at Aspire, Childcare Vouchers, Cycle to Work Scheme, Payroll Giving Scheme plus various training and development opportunities.

Closing Date: 3rd October 2021

The Role

Every four hours, someone is paralysed by a spinal cord injury. The organisation is a national charity providing practical help to all who are affected and the Housing Advice service is at the heart of the support provided.

Many of those who are injured will face housing issues; forced into care homes, making do in inappropriate accommodation, not knowing where to turn for information on adaptations. We are looking for someone with experience of the housing sector and case work who can use their knowledge to offer telephone-based advice and support to those who need it. Working in a small team, you'll be comfortable negotiating with local authorities, helping client’s complete paperwork and talking people through the complex housing issues they face. An ability to empathise with clients and be tenacious on their behalf is essential.

In return, you will be part of a team that makes a real difference to the lives of the many people that come to the charity for help.

About You

As Housing Officer you will have detailed knowledge of the Housing sector and previous experience providing housing advice and case work support.

You will have excellent communication skills and the ability to work without direct supervision, managing conflicting workloads. You will have strong negotiation skills and good IT and admin skills.  

Please ensure you include a cover letter detailing how you meet the requirements in the person specification with your application.

The Organisation

The charity exists to work with people with spinal cord injuries to create opportunity, choice and independence and aims to enable disabled people to achieve their full potential.

You may be interested in this role if you have experience in the following roles Housing Case Officer, Housing, Social Housing, Tenant Support, Tenant Support Officer, Tenant Support Coordinator, Housing Support Officer, Housing Support Administrator, Spinal, Spinal Injury, Disability, Housing Programme, Accommodation, Accommodation Support, Housing Administrator, Social Housing, Housing, Housing Officer, Tenant Officer, Housing Advice, Housing Advisor, Disability, Housing and Disability.

Housing Officer

Golden Lane Housing (GLH) has been increasing housing opportunities for people with a learning disability and making a difference in this sector since 1998.

We have 3 exciting opportunities within GLH Housing Team for Housing Officers to join us in the following locations:

North East of the country on a permanent part-time contract (22.5 hrs per week)

Home Counties (Hertfordshire, Buckinghamshire, Bedfordshire, and Berkshire), Northamptonshire, Oxfordshire, and North London on a permanent full-time contract (37.5 hrs per week)

West Midlands and surrounding areas on a permanent full-time contract (37.5 hrs per week).

The roles will be home based but there are travel expectations in and around the geographical area for each role. This role comes with a monthly car allowance. 

The ideal applicants will have experience of working in a Supported Housing environment and it would be advantageous to have experience, either personal or professional, of supporting someone with a learning disability.

The successful Housing Officers will be required to provide performance focused housing management services to our tenants to ensure their wellbeing.

We are looking for individuals who are self-motivated with a passion for providing excellent customer service and has an enthusiastic attitude and a can-do approach. The successful candidates will share the same vision, values, and aspirations of GLH. 

You will be responsible for establishing and maintaining successful links with all stakeholders relating to the delivery of new services and services to existing tenants. You will also support wider GLH team to deliver efficient and effective services to all our tenants.

It is essential that you have access to your own vehicle and a full UK driving licence to apply for this role. You must be prepared for regular travel and some overnight stays, around the geographical area for this post and travel to London, Manchester and other locations for meetings and training.

Some flexibility around working hours is required and enhanced DBS check will be undertaken.

These roles will close for shortlisting on Sunday 3rd Oct and 1st stage interviews will commence via MS Teams shortly after the closing date. There will be a 2nd stage interview for successful candidates and at this stage you will meet some of the team and/or tenants and complete a practical exercise.

Benefits

As well as knowing that what we do is making a positive difference to people’s lives, you will receive fair pay and have access to a wide range of rewards and benefits as one of our employees.

• 32 days holiday (including bank holidays) increasing to 35 days with long service plus the ability to buy up to another 10 days via our HolidayPlus scheme
• Service related sick pay when 6 month probation is completed
• Eligibility to join Mencap Pension Plan where Mencap matches contributions up to 5% on a salary sacrifice basis meaning NI savings. If you don’t join the Plan you start, you will be auto-enrolled after three months with us.
• Membership of Mencap Pension Plan to include up to 3 times salary death in service live cover AND Income Protection of 50% salary to be triggered at 26 weeks of long term sickness
• Loans for debt consolidation, bikes, computers and phones when you have been with us for 6 months
• Interest free season ticket loans
• Discounts and cashback from 3% to 30% at high street shops including major super markets, cinemas, gyms, leisure/theme parks, holidays and much more via Mencap Extras
• Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc.
• Free access to round the clock employee assistance program for advice and support
• Quarterly award scheme and recognition at every 5 years through our YouRock program
• Access to award winning training and development

*T&C's apply based on contract

About Mencap

We work in partnership with people with a learning disability, and all our services support people to live life as they choose. Everyone wants a purposeful job - to do something meaningful. At Mencap, we can give you that. You will have opportunities to develop as a person, colleague, leader and activist. We want to make you feel inspired to reach your potential. 

Our work includes; 

• Providing high-quality, flexible services that allow people to live as independently as possible in a place they choose
• Providing advice through our help lines and web sites
• Campaigning for the changes that people with a learning disability want

Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Do you believe in our values; to listen and support, to empower and respect, collaborate, innovate, and take accountability? 

Then Advance could be the career choice for you!

WE ARE LOOKING FOR TWO HOUSING IDVAS (INDEPENDENT DOMESTIC ABUSE ADVISORS) TO JOIN OUR TEAM WORKING IN CO-LOCATED SETTINGS ACROSS HAMMERSMITH AND WESTMINSTER

Salary: £26,000 - £30,500 per annum dependent on experience

£26,000 - £28,000 for an IDVA looking to gain experience in a co-located setting

£28,500 - £30,500 for experienced co-located IDVAs looking for a new challenge

Location:  Westminster/Hammersmith 

Hours: Full time; 35 hours per week     

Contract:    Permanent

Posts: 2

 This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.

Advance is committed to equality and diversity and strongly encourages applications from women with disabilities, from BME backgrounds and the LBT community. 

What we do:

Advance delivers nationally accredited, quality marked services in Hammersmith & Fulham, Westminster, Kensington & Chelsea and Brent. We work within a coordinated partnership response to domestic violence to provide independent domestic violence advocacy and support for women, children and young people and women’s community services for women who are involved in the criminal justice system, in anti-social behaviour or are at risk of breaking the law.

The project:

The Housing IDVA will work within a dynamic, fast paced, crisis intervention, advocacy and support service to ensure the voice of survivors informs every stage of the process, specialising in working with clients for whom housing, and risk of tenancy breakdown is a factor. You will work within the team to make proactive contact and provide high quality advocacy and support based upon a client led needs and risk assessment to women, focusing on working with those aged 18 and over who access the domestic abuse service. 

What you will bring:

The post holder will have an excellent understanding of domestic violence and its effects on women and children and of best practice within the domestic abuse and Housing sectors. As an experienced domestic violence advocate who has worked with complex and multiple needs, the post holder will be skilled in risk management and safety planning, remaining calm in a crisis and in handling sensitive information on a daily basis. Experience of direct work with female survivors of domestic violence, of supporting women with housing needs, and of working within safeguarding procedures is essential for this post, as is the need to adopt and promote a strong partnership approach to service provision.

In short, you will:

• Establish positive, proactive and innovative working relationships with housing services and partner agencies. 

• Provide high-quality crisis intervention, information, advocacy, and proactive support to women referred to the service, in respect to risk management and safety planning, criminal and civil remedies, housing, health, welfare rights, and children’s legislation.

• Assess the needs and risks of survivors, carry out short and longer-term risk management, safety planning and support and identify and refer to services appropriate to their needs. 

• Advise women of their rights and options for seeking help and support from other agencies and proactively advocate to ensure barriers to accessing support and protection are reduced.

• Work as an advocate to raise awareness and upskill professionals within Housing plus work with colleagues to successfully develop and deliver training.

What we offer:

• 30 days holiday plus public holidays, and a day off for International Women’s Day

• Pension scheme 

• Access to our Employee Assistance Programme

• Various forms of wellbeing support ranging from meditation to self-journaling

• Organisation wide away days

• The opportunity to work in a flexible, supportive environment with a team of committed, inspiring women and we will support you as you to continue to build your skills and experience and grow your career

The closing date for applications is 30th September 2021

Shortlisting will take place on 1st October with interviews scheduled for 6th and 7th October 2021. 

To apply: Please submit your CV with a supporting statement setting out how you meet the criteria for the role

Please note that any offer of employment will be made subject to references and confirmation of the right to work in the UK and satisfactory enhanced DBS check

Housing Management Worker

Job type - Full- Time/ Permanent
Salary - £20,010 per annum
Hours - 35 (plus 5 hours paid lunch breaks)
Working pattern is Monday to Friday 9-5
Location- Teesside

Do you have what it takes to seize opportunities and deliver results? Can you think differently, pursue creative ideas, and provide reliable support to both internal and external customers? We are a national social justice charity with more than 50 years' experience of changing lives, building stronger communities, and reducing crime. We help support, house, educate, advise, and speak out for disadvantaged young people and adults - and you could now help us make an even bigger impact going forward.

Who we are looking for?

Non-commissioned Housing service providing accommodation and housing related support for those experiencing homelessness, substance misuse, domestic abuse, offenders, mental health, physical health, care leavers and families.
No formal requirement for specific qualifications, although good English, Maths and Computer literacy are essential.
Requirement for previous experience in housing and working with these client groups is essential.

Duties and responsibilities include but are not limited to:

- Directly supporting tenants to manage their tenancy, assisting them with housing benefit claims and signposting them to relevant support services and liaising with support services where required .

-Experience of working in a support role using coaching techniques to help customers identify actions and solutions themselves and promoting and maximising independence is essential .

- Working with the Nacro Housing Management Team to ensure the correct tenancies are issued, sign up new tenancies and ensure the service user understands and accepts tenancy obligations.

- Work in partnership with the Housing Management team to ensure we are working within our voids and arrears targets, complying with Tenure Law, and abiding by our Housing policies and procedures.

- Ensure that all the required health & safety checks are undertaken in person or by direct reports, taking any necessary remedial action.

Full driving license and use of a car is essential to the role as it involves travel to dispersed accommodation throughout the Teesvalley, Hartlepool and County Durham

Enhanced DBS check

For details of the full role profile please click here

For Details of Nacro's excellent benefits click here

Please Apply online

Social Housing Hostel Manager

East London (Leyton) not far from Walthamstow tube station

Salary £50,000 pa plus Excellent Benefits (25 days holiday to start, option to buy up to 5 additional days + bank hols, Pension, Paid Volunteer days, Health Cash Plan, On-Call payments & more )

Permanent, 37 hrs p/w some flexibility re start & finish times 

This is a newly created role for a professional and experienced individual with authority and presence to make a positive difference to the quality, safety and overall standard of living for our clients 200 residents. You should be adept and comfortable managing in a remote service location whilst maintaining close contact and liaison with their head Office in High Wycombe, where you will be expected to attend very occasionally. 

You should be an experienced Hostel Manager with a thorough understanding of Safeguarding as you will be responsible for the overall running of the housing management and facilities maintenance at Lea Bridge House in Leyton. The post reports to the Head of Housing Projects in or Customer Directorate and will itself manage and lead two important and key people; their Hostel Team Leader and Facilities Maintenance Manager (the latter has dotted line reporting to their Operations Manager – Planned and Surveying Works, who is based in their High Wycombe office). 

  

Your duties will include but not limited to lettings and tenancy management (ASB, tenancy breaches, promoting alternative housing options and tenancy sustainment), compliance and repairs/voids. 

Other accountabilities include: 

• Responsibility for the overall day to day running of the service. 

• Ensuring the facilities element of building management is delivered, including being a key liaison for the security contract and the cleaning contract.

• Managing and participating in the out of office hours duty rota for the Lea Bridge emergency on call system. Participation will normally be one in every 3 weeks, rarely will you have to attend the hostel, it is more likely that you will need to coordinate services by phone as may be appropriate. Please note we employ an out of hours provider to deal with emergencies and we have 24 hour on-site security. 

• Overseeing budgets, and authorising spend within agreed limits. 

• Delivery of housing management tasks, including ASB case management, serving notices, and management of tenancy agreements completed as per policy and procedure. 

• Ensure the delivery of routine repairs, cleaning and void works are completed to timescale and standard. Ensuring there are no non-compliant failures.

To be successful in this role you must:

• Be able to participate in the out of hours rota, and respond to callouts to the site if required (as per note above)

• Have successfully managed staff before 

• Possess experience of building management with an understanding of Health and Safety requirements for a complex building environment.

• Be able to oversee building management; working with contractors and internal departments in delivering an effective building management service.

• Be skilled in budget management and control.

• Ensure safeguarding is maintained at all times.

• Possess a full driving licence and access to a vehicle 

Benefits

• A competitive salary and pension options 

• On call payments and payment for when you are required to attend out of hours

• Bonus potential

• 25 days holidays p/a to start, plus 3 days during office closure at Xmas / New year plus 8 bank holidays, with the opportunity to buy up to 5 days p/a (subject to conditions) 

• An excellent Health Cash Plan (dental, optical, physio & more) 

• Up to 3 paid Volunteer days a year 

A bit more about our client……

They are a Best Companies 1 STAR accredited organisation in recognition of their high employee engagement and offer a welcoming and friendly environment. The organisation is clearly focussed on the delivery of its five year corporate plan with ambitious and challenging objectives including improving their environment and sustainability targets to deliver quality homes to people who need them. 

They welcome applications from all sections of the communities they work in. Shortlisting will be conducted in line with the essential and desirable criteria set out in the person specification.

They will be reviewing applications throughout the campaign and may invite candidates to interview at any time, therefore reserve the right to close this role earlier than the published date should a suitable candidate be identified.

Closing date: Sunday 3rd October, 2021 

Interview date: To be confirmed