Job title: Housing Officer
Salary: £27,000 per annum
Closing date: 29 January 2021 @ 12pm

To provide a comprehensive housing management service to our tenants including management of arrears & voids and ordering and assessing repairs. You will also be sensitive and responsive with excellent customer service skills and able to find solutions to issues such as ASB and neighbour disputes.  You will need at least a year’s experience of housing management as well as a knowledge and understanding of the issues affecting young people in London, a commitment to equal opportunities, and the ability to contribute to the development of the organisation.

CVs will not be accepted.

Interviews will be carried out by Zoom, this may be followed up face to face interview.

Causeway Irish Housing Association operates a 4 day working week (32 hours) and we are a London Living Wage Employer.

Our client is a small independent housing association providing temporary accommodation, primarily for young single homeless people across London. Their mission is to provide housing and skills development to young people in need, providing a safe space in which they can attain independence. They are currently recruiting a Housing Officer to join their dedicated team, providing person-centered housing support and property management to a caseload of tenants.

As our client's newest Housing Officer, you will be involved in the management of a range of properties across London, and the provision of a responsive management service to a caseload of service users. You will provide tailored advice and assistance to tenants, and will work in partnership with a range of other organisations to best achieve their support needs (including benefits, rehousing and resettlement). You will ensure that rent is received and recorded, monitoring voids and arrears, and will carry out regular visits to properties to ensure that all are maintained to a high standard. You will undertake a range of administrative and financial duties related to the management of the properties and will contribute to policy and other developmental work as required.

To be successful in this role, you will have demonstrable experience of housing management, housing support or experience in a similar role. You will have an understanding of housing maintenance, and the importance of successful partnership-working. You will be confident in managing your own workload, and will also enjoy working as part of a tight knit team. Ultimately, you will be an organised, efficient Housing professional, passionate about delivering high quality, tailored housing support for a variety of vulnerable people.

To apply for this role, please initially submit your CV in Word format - suitable candidates will then be contacted and will be asked to complete a supporting statement.

Please note, due to Covid-19 restrictions, our client's head office in Tottenham is currently shut and as such, this role will be home-based for the foreseeable but will involve regular travel across London to our client's different properties (including Hounslow and Croydon).

Please also note, this role be 4 days a week (32 hours).

Housing Officer
Chippenham
Salary - £29,003 - £31,903 (+ £750 Car Allowance) per annum – depending on skills and knowledge
Contract type – Permanent
Working hours – Full Time 

Our client develops a range of new homes – for rent, shared ownership, and sale – while also providing housing management, care and support, and commercial property services.
 
They increase the opportunities for people to thrive by giving them access to great homes and services to match. This supports the creation of strong and vibrant communities.
 
They make a difference to people’s lives – and this is something they want to continue doing, for more people, every day, and they have ambitious plans to simplify and modernise their organisation, to become a simply brilliant landlord.

About the role 
They are now recruiting for a Housing Officer to join their Neighbourhoods team on a permanent basis. 

The purpose of the role is to support our client’s aim of valuing their customers by meeting housing and related needs.

You will manage complex tenancy issues including property condition and ASB cases. You will work independently in challenging situations and with changing priorities striving to add value to everything you do.

You will provide information to new and existing customers which will enable them to manage and sustain their tenancy and promote empowerment of customers to play an active role in shaping standards and service across the Group.

About you 
It is essential that you have knowledge and experience of housing and tenancy law; including succession, mutual exchange, assignments and ending tenancies as well as experience of tenancy or leasehold management and enforcement.

You will have a demonstrable record of delivering excellent customer service and experience of working in a customer facing environment.

Excellent administration and organisational skills, with an ability to prioritise effectively and manage own demanding workload is a strong requirement for this position.

In addition, you must have exceptional communication (written and verbal) and interpersonal skills to suit a variety of audiences including customers, shareholders, councillors and other external agencies and partners.

You may be required to travel to different sites within the business, therefore a full clean drivers license is essential. 

Benefits
In support and recognition of their colleagues who will help them deliver their employer strategy, they offer a fantastic benefits package. This includes; annual holiday entitlement (plus statutory bank holidays); a defined contribution pension scheme; trust based flexible working and a Confidential Employee Assistance Programme (EAP). 

All individuals who apply to work here are considered on their merits in line with their Diversity and Inclusion strategy and policy.

Our client is a Disability Confident Employer therefore they actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the ‘essential eligibility criteria’ for the role, as detailed in the job description, are guaranteed an interview.

If you need any assistance, adjustments or adaptations throughout the selection processes please let them  know.

Closing Date – 21 January 2021
Interview Date – 27 January 2021

Housing & Support Officer (Trainees considered)

A truly exciting opportunity to help vulnerable people as a Housing & Support Officer in our clients Runnymede team.

Their Runnymede team delivers services to a diverse client group including young people, people with learning disabilities or mental health problems, and people with a history of homelessness.

Housing & Support Officer Responsibilities:

You will be involved in everything from assisting clients to acquire daily living skills and play an active role in their own futures, liaising with professionals from a variety of agencies, day to day property management, making applications for welfare and housing benefits and maintaining accurate and up to date records, so you can expect plenty of variety.

Housing & Support Officer Requirements:

Ideally you will have six months’ experience of working with at least one of the client groups supported by the team, as well as knowledge of supported housing and the benefits system.

Above all, you must be keen to learn fast and make a real difference, be highly organised, methodical and team-spirited.

No experience of working in Supported Housing? Don’t be put off - if you have the desire and aptitude for helping people change their lives, they will be able to consider taking you on initially as a Trainee. (Starting salary £20,250 pa+ benefits).

It is essential that you have a full valid driving licence that will allow for occasional use of manual pool vehicles and use of your own car for business purposes.

Enhanced DBS clearance will also be required.

About our client:

Respect, empowerment, responsibility and excellence. These are their values, and they guide all they do. They help people to reach their goals and live independent and fulfilling lives. They provide housing, support and care for more than 2,000 people each year, in Surrey, West Sussex, Berkshire, Hampshire and south west London. It’s a place where people make a difference to their clients, feel valued and have fun.

Location: Egham (TW20)

Contract type: Full time, Permanent

Hours: 39 hours per week

Salary: £21,250 - £24,250 per annum, plus on-call allowances and benefits

You may have experience of the following: Support Worker, Housing, Vulnerable People, Housing Support Officer, Charities, Social Worker, Community Development, Volunteer, Housing Support Worker, Challenging Behaviour, Third Sector, Residential Care Worker, Charity, Voluntary Sector, etc.

Ref: 96597

Housing & Support Officer (Trainees considered)

A truly exciting opportunity to help vulnerable people as a Housing & Support Officer in their Project in Woking.

The Woking team delivers services to a diverse client group including young people, people with learning disabilities or mental health problems, and people with a history of homelessness.

Open to trainees:

No experience of working in Supported Housing?

Don’t be put off – if you have the desire and aptitude for helping people change their lives, they will be able to consider taking you on initially as a Trainee. [Starting salary £21,500 pa + sleep in allowances + benefits.]

It is essential that you have a full valid driving licence that will allow for occasional use of manual pool vehicles and use of your own car for business purposes.

Enhanced DBS clearance will also be required.

About The Client:

Respect, empowerment, responsibility and excellence. These are their values and they guide all they do. They help people to reach their goals and live independent and fulfilling lives. They provide housing, support and care for more than 2,000 people each year, in Surrey, West Sussex, Berkshire, and south west London. This is a place where people make a difference to their clients, feel valued and have fun.

Location: Pound House, Woking (GU21)
Contract type: Full time, Permanent
Hours: 39 hours per week
Salary: £21,500 - £24,250 pa (approx) and additional sleep in allowance + benefits

You may have experience of the following: Support Worker, Housing, Vulnerable People, Charities, Social Worker, Community Development, Volunteer, Housing Support Worker, Challenging Behaviour, Third Sector, Residential Care Worker, Charity, Voluntary Sector, etc.

Ref: 96556

Morgan Hunt are currently working with a number of Housing Associations across Greater Manchester who are looking to speak to experience candidates within the Housing sector.

As a Housing Officer you will deliver high quality customer and neighbourhood focused services in respect of ASB, lettings, tenancy and estate management, health ad well being. You will be responsible for day to day engagement with customer to understand their needs and develop focused action plans that meet these goals.

Responsibilities include;

• Management of a patch of properties within a designated area - developing strong, effective working relationships in order to deliver customer and neighbourhood focused services
• Monitoring ASB behaviour and tenancy breaches and identify the appropriate solution
• Attending multi agency meetings with external stakeholders such as Police and YOT's
• Allocating properties using the Choice Based Lettings system before completing affordability assessment and pre tenancy paperwork
• Carrying out property viewing with prospective tenants and agree sign ups

As a Housing Officer, you will;

• Have extensive experience in a role a Housing Officer / Neighbourhood Officer delivery customer focused tenancy and estate based services that support sustainability
• Have the ability to work using your own initiative in a fast paced environment
• Have the ability to adapt to changing work demands and complex challenges

A car driver is also beneficial for the role of a Housing Officer, although most roles are home based / agile working given the current circumstances.

If you feel you have the required experience for this role, please send a current CV or call 0161 838 3616.

Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.

Housing Pathways Coordinator

We are looking for an expert in housing and homelessness legislation to make a real impact across London for women who are in the criminal justice system. The successful candidate will provide housing and homelessness legalisation training to Advocates and Keyworkers as well as develop training partnerships with local authorities and housing providers across London.

Your aim will be to ensure relevant professionals and stakeholders are aware of the impact on women in the criminal justice system and to improve housing outcomes for women involved in the criminal justice system.

Responsibilities of the Housing Pathways Coordinator include:

- Support the development of housing pathways
- Identify and strengthen links with local authorities and other housing providers
- Support the use of rented accommodation as a solution
- Build and maintain links with housing law solicitors and local law centres
- Deliver training and workshops on housing law, homelessness and move on pathways to keyworkers based within women's centres/hubs
- Provide advice on grants available in each borough for the client group

Candidates for the position of Housing Pathways Coordinator will need:
- Experience of supporting vulnerable people within the housing sector
- Knowledge of the impact that contact with the criminal justice system and imprisonment have upon women and their children
- The confidence to deliver training and workshops to professionals
- Sound knowledge of the housing law and legal rights of women within the homelessness sector

If you are interested in this opportunity, and would like to discuss the role in more detail, please apply ASAP!

Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.

Housing & Support Officer (Trainees considered)

A truly exciting opportunity to help vulnerable people as a Housing & Support Officer in their Project in Guildford.

The Guildford team delivers services to a diverse client group including young people, people with learning disabilities or mental health problems, and people with a history of homelessness.

Open to trainees:

No experience of working in Supported Housing?

Don’t be put off – if you have the desire and aptitude for helping people change their lives, they will be able to consider taking you on initially as a Trainee. [Starting salary £21,500 pa + sleep in allowances + benefits.]

It is essential that you have a full valid driving licence that will allow for occasional use of manual pool vehicles and use of your own car for business purposes.

Enhanced DBS clearance will also be required.

About The Client:

Respect, empowerment, responsibility and excellence. These are their values and they guide all they do. They help people to reach their goals and live independent and fulfilling lives. They provide housing, support and care for more than 2,000 people each year, in Surrey, West Sussex, Berkshire, and south west London. This is a place where people make a difference to our clients, feel valued and have fun.

Location: Guildford (GU4)
Contract type: Full time, Permanent
Hours: 39 hours per week
Salary: £21,500 - £24,250 pa (approx) and additional sleep in allowance + benefits

You may have experience of the following: Support Worker, Housing, Vulnerable People, Housing Support Officer, Charities, Social Worker, Community Development, Volunteer, Housing Support Worker, Challenging Behaviour, Third Sector, Residential Care Worker, Charity, Voluntary Sector, etc.

Ref: 96560

Are you motivated to tackle the challenge of improving the homes and lives of older people? A great networker, excellent communicator and driven to make a difference to older people's lives?  Then this is the job for you.

Care & Repair England is a small, national housing charity dedicated to improving the homes and lives of older people. We are looking for a self-motivated person to head up our work with older people, local agencies and decision makers in the North of England.

As our part time North of England Officer you would lead on specific projects, particularly those working directly with older activists, groups, networks and forums to improve local provision of practical housing services for older people. You would also contribute to our wider efforts to improve the policy and practice links between housing, health and care.

We are looking for someone with strong interpersonal skills, able to work well with a wide range of people and organisations, with good communication and writing skills.  Knowledge about housing, planning, ageing and related policy and practice is essential.

Very importantly, you need to have commitment and drive to improve older people’s lives.

 Location Home based , located in North West /Yorkshire & Humberside regions, ideally central/ within easy reach of both, close to good transport links (preferably to public transport + road networks) 

Advice Officer (Housing)

Permanent

Part Time - 2.5 days a week

Up to £30,000pa pro rata (depending on experience)

Do you want to make a positive impact on people’s lives? Our Advice Service exists to improve opportunities and reduce poverty in London. Working primarily with people who identify as Irish, the service works to empower people using a strengths-based approach. We are looking for a compassionate and enthusiastic individual with experience delivering advice on housing and welfare to join our friendly and dedicated team. 

Working as part of a multi-disciplinary team and with partner agencies to achieve the best outcomes for clients, the Advice Officer will provide advice on housing and welfare benefits as well as advocating with third parties. The role requires good knowledge of the housing and benefits system for people of working age and older people

Since March 2020, our advice service has been delivered remotely, with advisers working from home until further notice in response to government guidance.

ABOUT THE LIC

The London Irish Centre is the Irish Heart of London. Our Mission is to empower and enrich lives through Irish community and culture. For over sixty years, we’ve been proud to provide vital frontline welfare services to multi-generational Irish diaspora in London, whilst instilling positive impact within local communities through education, entertainment and cultural awareness; courtesy of our vibrant venue and home: The London Irish Centre. As a charity, we represent all that is celebrated about Ireland: warm, welcoming, inclusive, diverse, unique, and open to every generation.

The deadline for applications is Monday 1st March 2021, 9am.

The London Irish Centre is a London Living Wage and Equal Opportunities employer.

We actively encourage applications from diverse backgrounds, communities and industries, and are committed to having a team that is made up of diverse skills, experiences and abilities. We encourage BAME and disabled applicants and value the positive impact that difference has on our teams. We are committed to equality and diversity within our workforce and all opportunities provided by the LIC. Whilst our offices have some barriers to access, we are taking steps to resolve these, and in the meantime continue to encourage interest from applicants who require reasonable adjustments within the workplace.

Staff Benefits

• Free tickets to LIC core cultural programmed events (subject to availability and may not apply to fundraising events and partnership events at external venues)
• 50% discount on LIC education courses (subject to availability)
• 20% staff discount at the LIC shop and 10% staff discount a the LIC bar
• Mindfulness App membership
• Access to an Employee Assistance Programme with Health Assured
• Cycle to Work Scheme
• Tech Scheme
• Team socials and activities

*This role covers Ealing, Harrow, Hounslow & Watford areas

*Applicants must have relevant experience, driving licence and own car

PURPOSE: To be responsible in conjunction with the Housing Operations manager in providing the day to day operations of our outstanding directly managed specialised supported housing services across the UK. To work and support Housing Staff in accordance with the Associations core values, and to stand in for any of the Housing Support Team or its respective managing agents when requested.

REPORTS TO: Specialised Supported Housing Manager

The purpose of this post:

To provide an excellent customer focused service for all Chrysalis tenants ensuring that care and support housing schemes and properties are well managed, and the environment is well maintained. Working proactively and closely with tenants and support agencies to address environmental, property and tenancy issues ensuring tenancies are sustained. To develop local knowledge of the communities and neighbourhoods in which our supported housing operates and establish partnerships to meet the needs of tenants and the community. To work closely with our support and care providers in our care and support housing schemes.

What is the focus:

· Effectively manage care and support housing schemes

· Work closely with a range of internal departments and external organisations to ensure tenants can maintain their tenancies

· Working closely with team colleagues to enable excellent customer service

ROLE SPECIFICATION.

Tenancy Services

1.Provide an effective and efficient intensive housing management service to specialised supported housing and submit weekly report on IHM activity.

2.Provide assistance, advice to tenants and taking appropriate action where required.

3. Through close and regular contact with tenants, identify and assist vulnerable tenants, referring them on to other relevant agencies and monitoring these services to enable the tenant to sustain their tenancy.

4. Manage the specialised supported housing management responsibilities of the void process.

5. Liaising with care provider staff and appointees/deputies with regards to new tenants’ viewings and sign them up for their new tenancies, ensuring they are familiar with the terms of the Tenancy Agreement and of the services provided by Chrysalis. Assist and support with claiming housing benefit.

6. Liaise with scheme staff over post void inspections to ensure properties are meeting high standards. Follow up on any work required to the void.

7. Respond promptly and sensitively to all reports of ASB, nuisance, harassment, domestic violence anti-social behaviour in line with Chrysalis procedures and current best practice.

8. Assist tenants in completing transfer applications. Writing transfer reports with a clear assessment of the circumstances and recommendation.

9. Contribute as necessary to annual reviews of estate services and service charges.

10. Investigate and respond to all complaints, expressions of dissatisfaction and informal comments about service delivery. Ensuring responses are completed within set timeframe.

11. Respond to emergency calls from tenants, care providers and Chrysalis staff and summon appropriate assistance as necessary.

12. Ensure that care provider staff maintain/monitor fire logbook and ensure that fire procedure is adhered to, and all reasonable precautions are taken to prevent the outbreak of accidental fire – report all issues with fire safety to housing manager or senior housing officer.

13. Report all accidents in accordance with agreed procedure.

Liaison and Tenant Involvement

14. Proactively work in partnership with the housing manager and senior housing officer, care providers, social workers and other agencies.

15. Attend joint professional’s meetings to discuss individual cases

16. Ensure tenants are effectively consulted over decisions that affect them.

17. Draw up effective liaison and partnership arrangements with other external agencies such as other housing benefit officers, the police, local authorities and voluntary agencies.

18. Arrange, attend and play a lead role (including Chairing if necessary) at tenant’s meetings.

19. To ensure excellent services are provided to Chrysalis tenants, through close liaison with all concerned parties.

20. Participate in weekly property inspections and submit Scheme Inspection Reports, highlighting any issues with tenants’ rooms and the property in general.

21. Take part in the opening of new or redeveloped schemes, and new tenants are signed up and moved in without delay.

Arrears Prevention

22. Provide an excellent customer focussed service for all Chrysalis tenants ensuring they are aware of their responsibility to pay their rent and service charges on time and regularly and advise on preventative action to be taken to stop them falling into arrears. Work with care providers to resolve rent arrears issues, including advising and assisting tenants to claim housing and welfare benefit entitlements.

23. Keep up to date on housing related benefits and advise tenants on these. Complete housing benefit claim forms on behalf of tenants and verify claims on behalf of the Local Authority.

24. Review monthly rent arrears and service charge statements and proactively work to resolve arrears issues. Report all follow up activity and resolutions for rent arrears.

Reports

22. Provide all daily, weekly and monthly reports to the Chrysalis management team.

General

23. Able to work independently and have excellent time management and communication skills. Good problem solving and people skills.

Generic

How will the post holder know if they are performing?

A number of performance targets will be planned and agreed each year with the housing manager, and these will be monitored at regular meetings. Regular feedback will be provided by the housing manager and opportunity provided to discuss any problems, personal and team matters and personal development issues.

Generic requirements

The post holder will be expected to comply with Chrysalis policies and procedures at all times. These include, but are not limited to equality and diversity, confidentiality, data protection and health and safety.

In order to do this job, the post holder will be trained and coached in Chrysalis procedures and policies. They will be expected to familiarise themselves with the procedures and policies and to seek advice and guidance from the housing manager if required.

The key tasks listed above are only an indication of the main tasks required to be performed. It is not an exhaustive list of duties and responsibilities and may be subject to amendment to take account of changing circumstances. Any changes will be discussed with the job holder. The post holder will remain co-operative and flexible in line with the needs of the post and Chrysalis.

This role provides regulated activities under the Disclosure and Barring Service (DBS). Therefore, post holders are required to undertake a regular

DBS check to ensure anyone who presents a known risk is prevented from working with vulnerable people.

This role is Full Time, based on 37.5 hours per week

Background

NOAH Enterprise has been delivering services to vulnerable people throughout Bedfordshire since 1987 and has established and embedded the single trusted adult model. This means that each service user can begin to trust one person as they get to know them, and this trust allows recommendations and support options to be taken up.

You will be committed, compassionate, resilient, caring, have common sense and be empathetic to the needs of those among the most deprived. You will work with people who may be chaotic, may have mental health and addiction issues but need your help and support.

Throughout your work you will have considerable autonomy and significant periods of time lone working, enabling you to make a personal difference to people’s lives. You will have excellent time-management, prioritisation, motivating, organisational, inter-personal, and administrative skills. You will be competent in IT and communication, have the ability to build relationships with people from many nationalities and organisations and a commitment to help those in need. You will be persistent and undaunted in the face of seeming adversity.

Job Purpose

· You will provide on a 1-1 basis, support for the living and lifestyle needs of a group of 8 carefully selected homeless people with complex needs who have been allocated independent accommodation within Luton on the Housing First Pilot.

· To provide and coordinate, within daytime hours and with crisis telephone advice out of hours, specialist welfare service support where needed.

· To provide lifestyle and education to clients who have experienced repetitive homelessness to actively reduce the risks of eviction and abandonment. Promote independence and understanding of primary health service access to reduce the use of emergency services.

· To work with NOAH management to coordinate delivery of grant funds allocated for the project to transform flats into homes and to provide for the personalisation needs that will help people feel a sense of connection and safety.

· To innovate and work creatively to source additional material, items and technical expertise from the wider community in Luton such as other grants, corporate donors and corporate social responsibility team building days in order to help clients transform their flat into a home.

· The Housing First Service aims include:

ü Supporting people who are homeless with multiple and complex needs to access suitable accommodation.

ü Developing new approaches to working with people with multiple and complex needs.

ü Supporting service users to improve their health and wellbeing.

ü Supporting service users to engage with services to meet their health and social care needs that are non-emergency.

ü Supporting service users to build resilience, develop their social capital within the local community and support recovery.

ü Supporting service users to develop independent living skills to live more independently in the community and sustain their accommodation.

ü Reducing the use of acute emergency services, such as A&E, ambulance call-outs and fire and rescue service.

ü Reducing repeat homelessness.

ü Contributing to the reduction in rough sleeping.

ü Contributing to the reduction in the use of temporary accommodation

Main Duties

· To promote and provide clear information about the Housing First Project to other organisations and to work in close partnership across different agencies to share information to reduce rough sleeping in Luton.

· To deliver some on street outreach work in Luton to meet prospective candidates and assess their suitability for the project.

· To assist with receiving and managing new referrals onto the project both from external and internal sources and to maintain communication with the referrer.

· To attend the Housing First Operations Group and Caseload group to support the processes of assessing eligibility, prioritisation and allocation.

· To work with the new tenant to prepare them for embarking on an independent tenancy, communicating their responsibilities whilst also providing reassurance and advice.

· To support the new tenant to work with the housing officer to develop between them a strong and positive relationship which can withstand future tensions.

· To support the new tenant with all administration around setting up and equipping their new home incorporating their personal choices where possible.

· To support the new tenant with completing the 2 support plans on inform within week one and then to renew these at scheduled intervals every 12 weeks.

· To assist the clients to access primary health care services to help stabilise any health and wellbeing concerns or addictions if they are interested in this support.

· Build trust and relationships at a pace suitable to them, learn about their lives, their background and their ongoing needs. Where appropriate offer expertise and advice to tackle some of the barriers in their lives such as housing, benefits, employment, relationships and health.

· Use motivational interviewing techniques to support people to explore their own lifestyles and choices and to reflect on whether they are interested in recovery.

· To provide the clients with opportunities and choice to receive free support in decorating their homes with the assistance of corporate volunteering teams.

· To maintain keywork contact in person or by phone at least every other day with every client on their caseload and deliver a personalised approach allowing the client choice in the way that they engage with NOAH.

· To use the inform system to record every support intervention which is delivered.

· To provide opportunities and facilitate visits to places to encourage clients to live their own lives and to express their personalities and individuality and reduce social isolation.

· On an ongoing basis to help to manage their personal safety including undertaking persistent, assertive outreach such as on-street visits at any stage where eviction or abandonment seems to be approaching in order to give the client every opportunity to retain their home.

· To work with the local communities and neighbours to promote positive communication and understanding in order to reduce ASB and maintain property infrastructure.

· Monitor improvements and regressions and support the NOAH management in delivering comprehensive monthly reports to update commissioners of the current situations, trends, challenges and success that the project has witnessed.

· To support the NOAH management to ensure excellent quality and robust evidence is available to demonstrate the effectiveness of the Housing First Pilot. Working alongside the University of Bedfordshire team to audit this work and promote continuation of the project through a robust exit strategy which will ensure continuity of funding and the opportunity for project expansion.

· Submit written reports as required

General Duties

· Act as a NOAH Enterprise representative always and in a manner befitting a representative of the organisation.

· To work as part of the wider NOAH welfare team which includes supporting the work of the welfare centre as well as the on-street outreach workers.

· Identify opportunities to improve the level of service NOAH offers to service users.

· Take a responsible approach to your personal development – manage and update own skills base to ensure quality service delivery and engage fully with all training offered.

· As part of the NOAH welfare staff team you will be required to be part of an on-call rota and take occasional phone calls from service users requiring out of hours advice.

Application deadline: 10/02/2021

YMCA DOWNSLINK GROUP

Housing Services Worker

Horsham

Permanent

37.5 Hours per week

£22,640 per annum

West Sussex Transitional housing provides safe, secure accommodation for young people with an age range of 18-35, who have been, or are at risk of homelessness. We have a culture or being More Than A Room and offer a support package alongside the accommodation to actively encourage residents into education, training, employment or voluntary work.

We will work with residents to coach them in life and social skills, enabling them to move successfully into independent accommodation and for them to successfully sustain a tenancy.

Mainly these are shared three-bedroom houses, all with a lockable bedroom, sharing and taking responsibility for the communal areas. There are also self-contained units where the residents will be responsible for all their utilities and these properties allow us to offer the support and encouragement to sustain a tenancy.

The properties are agency managed on behalf of a landlord so as well as coaching and engaging young people you will be responsible for ensuring the properties are maintained and housing management.

Although based in Horsham the successful applicant will be expected to travel throughout properties in West Sussex.

The position comes with excellent benefits, including 27 days annual leave per annum (plus bank holidays), a company sick pay scheme, a life assurance policy of 2x your annual salary, a health and wellbeing cash plan, and a cycle to work scheme. Please download a job pack for more information about other benefits offered.

If you are an applicant interested in this post and would like an informal discussion having read the job pack, you can speak to the Recruiting Manager. Please email us and your query will be forwarded.

YMCA DownsLink Group welcomes applications from all sections of the community. We value diversity and promote inclusion, which we demonstrate through our activities, as well as in our policies and working practices. Reinforced by our culture and values, we seek to create an inspiring and inclusive place to work.

YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to respond proactively to safeguarding concerns. Successful applicants are required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS).

Closing date for applications: Tuesday 5th January 2021 at 9am

Interview date: 14th January 2021

To apply, please visit our website.

Please note that we do not accept CVs. When submitting your application please save your application form as ‘your full name APPLICATION’ and put the job title/location in the email subject line. Please submit your application as a Word document where or PDF (we cannot accept Pages) via email.

Recruiting a Support Worker to join our Learning Disabilities Service in Oakview!

GBP £19,510 per annum, 40 hours per week, plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Job Overview:

Oakview is a supported living project for 10 customers with mild to moderate learning disabilities. It provides a 24/7 support service, with an emphasis on choice and control for customers, enabling them to achieve greater independence, improved quality of life and integration into the wider community. Support Workers will provide support to customers to help them develop the life skills they require to meet the assessed needs of the customers of the service. This includes providing personal care, domestic duties, social activities and supporting customers with their emotional and mental well-being in a person centred way. Staff will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices.

The service is staffed 24/7 and all staff is required to cover at least one sleep in a week.

Key Responsibilities:

- If a need arises, deliver all aspects of support to enable a customer to develop independent living skills as appropriate to the individual needs of the customer. In some services, this will include delivering personal and physical care as appropriate
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
- Participate in the support planning and risk management, as facilitated by the lead Support Worker
- Carry out security duties to ensure the safety of the customers and premises
- Monitor the CCTV throughout the shift
- Enable customers to make full use of community facilities by providing support as directed
- Carry out support duties to enable customers to integrate into the community including e.g. accompanying the customer to attend benefit agency appointments and meetings, go shopping, to enquire at colleges about possible courses, to visit various public amenities
- Report any observations relating to customers welfare
- Adhere to all the policies and procedures of Look Ahead Care, Support & Housing plus those specific to the project including any statutory requirements
- Ensure Look Ahead Health and Safety policies and local protocols are adhered to at all times
- Maintain records as required at the project under the direction of the Support Workers/ management
- Participate in team meetings/reviews and the general development of the service
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

Person Specification:

- Exudes a warm friendly presence and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Flexible
- Open to feedback and self development
- Has a practical and logical mind and is naturally well organised
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Ability to cope positively with challenging and diverse behaviour

Skills, Knowledge and Experience:

Essential:

- NVQ Level 2 or equivalent or experience within charity/social care sector

Desirable:

- Experience in working with people with Learning Disabilities and Autism

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with the Inclusive Employers Standard 2020. We welcome applications from people of all backgrounds.