11 Housing support worker jobs

Job Description:

Women-only post (Section 7(2)(d) applies).

1 x 30 Hour Post

1 x 22 Hour Post

Company Overview

WHAG has a strong values base, embedding Empowerment, Choice, Change and Strength into everything we do. We are looking for people who are passionate about supporting others, can deliver person-centred, trauma-informed services, and are innovative, trustworthy, self-motivated and committed to excellence. If these values resonate with you and you are dedicated to making a positive difference, we would love to hear from you.

Summary

We are seeking a Domestic Abuse Safe Accommodation Support Worker based in Bootle. This pivotal role involves delivering high-quality, trauma-informed, person-centred support that empowers individuals and families affected by domestic abuse to improve their safety, wellbeing, confidence and independence.

Requirements

• Relevant qualification in Domestic Abuse, IDVA, ISVA, Social Care, Housing, Criminal Justice, Health and Social Care, or equivalent experience, and a willingness to achieve a Level 3 or equivalent specialist domestic abuse qualification, including training aligned to National Training Framework Group 4 standards where required.
• Experience of working with vulnerable adults, children, young people and/or families, including those with multiple or complex support needs.
• Experience of providing person-centred, strengths-based and trauma-informed support.
• Knowledge and understanding of domestic abuse, safeguarding, risk assessment and safety planning.
• Ability to work across WHAG's contract area and travel for training, meetings and service delivery purposes.
• Access to a vehicle and ability to travel across WHAG's geographical areas where required.
• Ability to work flexible hours, including evenings and weekends when required.
• Commitment to continuous professional development and maintaining knowledge of current legislation, guidance and best practice.

Key Objectives

• Deliver high-quality, trauma-informed support to individuals and families affected by domestic abuse within accommodation-based services.
• Promote safety, recovery, independence and tenancy sustainment through person-centred and strengths-based interventions.
• Work collaboratively with service users and partner agencies to achieve positive outcomes in line with WHAG's values of Empowerment, Choice, Change and Strength.

Key Tasks and Responsibilities

1. Assess referrals and complete needs and risk assessments, including SafeLives DASH where appropriate, to determine suitable support interventions.

2. Develop, deliver and regularly review person-centred support and safety plans that promote safety, wellbeing, recovery and independence.

3. Provide trauma-informed, strengths-based support to individuals and families affected by domestic abuse, enabling them to achieve positive and sustainable outcomes.

4. Build positive and professional relationships with service users, empowering them to make informed choices, identify goals and increase independence.

5. Assess, manage and respond appropriately to risk, safeguarding concerns and crisis situations in accordance with organisational policies and procedures.

6. Support service users to understand the impact of domestic abuse, increase personal safety and develop strategies to reduce future risk.

7. Assist service users to access and sustain safe accommodation, manage tenancy responsibilities, maximise income and develop financial resilience.

8. Advocate on behalf of service users and work collaboratively with partner agencies to ensure access to appropriate services, support and opportunities.

9. Attend and contribute to multi-agency meetings, including safeguarding meetings, MARAC, MAPPA and other professional forums where required.

10. Deliver or support group work, recovery programmes, workshops and service user involvement activities that promote confidence, wellbeing and personal development.

11. Maintain accurate and timely records, outcome monitoring information and case management documentation, ensuring compliance with GDPR, confidentiality and information-sharing requirements.

12. Undertake any other duties commensurate with the level and responsibilities of the post.

Responsibilities Shared by All Staff

1. Uphold and promote WHAG's values, vision and commitment to delivering high-quality, person-centred and trauma-informed services.

2. Safeguard and promote the welfare of children, young people and vulnerable adults, acting on any concerns in accordance with organisational procedures.

3. Participate in supervision, appraisal, reflective practice and training, taking responsibility for continuous professional development and wellbeing.

4. Maintain knowledge of relevant legislation, guidance and best practice relating to domestic abuse, safeguarding, equality, diversity and inclusion.

5. Contribute to the continuous improvement, development and quality of WHAG services.

6. Comply with all organisational policies and procedures, including safeguarding, health and safety, lone working, risk management, information governance and GDPR.

7. Support volunteers, students and new colleagues where appropriate.

8. Work flexibly to meet service needs, including attendance at meetings, training events and occasional work outside normal office hours where required.

9. Maintain professional boundaries, confidentiality and high standards of conduct at all times.

10. Undertake any other reasonable duties appropriate to the grade and responsibilities of the post.

Person Specification

Experience, Knowledge and skills - ESSENTIAL

• Relevant qualification in Domestic Abuse, IDVA, ISVA, Social Care, Housing, Criminal Justice, Health and Social Care, or equivalent experience, and willingness to work towards a Level 3 qualification where required.
• Experience of working with vulnerable adults, children, young people and/or families.
• Knowledge and understanding of domestic abuse and its impact on individuals, children and families, with a commitment to continually develop knowledge and understanding of domestic abuse legislation, policy and best practice.
• Experience of providing person-centred, strengths-based support.
• Experience of working with individuals experiencing domestic abuse, homelessness, multiple disadvantage or complex support needs.
• Experience of developing support plans, reviewing outcomes and maintaining professional records.
• Experience of assessing and managing risk, including the use of risk assessment tools such as DASH.
• Experience of trauma-informed practice, recognising and responding to the impact of trauma, mental health, substance misuse, exploitation and other vulnerabilities.
• Knowledge and understanding of domestic abuse and its impact on individuals, children and families.
• Knowledge and ability to assess and respond appropriately to safeguarding concerns relating to children and vulnerable adults.
• Knowledge of risk assessment, safety planning and risk management.
• Knowledge of equality, diversity, inclusion and anti-discriminatory practice.
• Knowledge of welfare benefits, financial inclusion and relevant legislation.
• Knowledge of health and safety and lone working practices.
• Ability to communicate effectively, both verbally and in writing, in a professional manner.
• Ability to build and maintain effective relationships with clients, colleagues and partner agencies.
• Ability to work independently and as part of a team, managing competing priorities effectively.
• Competent IT skills and experience of maintaining accurate electronic case records and databases.

Experience, Knowledge and skills - DESIRABLE

• Experience of working within a domestic abuse service.
• Experience of attending MARAC and multi-agency meetings.
• Experience of delivering group work, workshops or recovery programmes.
• Experience of working within the voluntary, housing, homelessness, social care, mental health or criminal justice sectors.
• Knowledge of outcomes-based assessments and outcome monitoring frameworks.
• IDVA qualification or equivalent specialist domestic abuse qualification.
• ISVA qualification.
• Freedom Programme Facilitator qualification.
• Recovery Toolkit Facilitator qualification.
• Healthy Relationships Facilitator qualification.
• Counselling qualification, Train the Trainer qualification or accredited Trauma-Informed Practice training.

If you are passionate about making a difference in the lives of those affected by domestic abuse, we invite you to bring your leadership skills to WHAG. Join us in creating safe spaces where hope can flourish—your next chapter starts here.

Benefits:

• Additional leave
• Bereavement leave
• Company events
• Cycle to work scheme
• Employee discount
• Flexitime
• On-site parking
• Store discount

Experience:

• Flexibility: 1 year (required)
• Communication skills: 1 year (required)
• Risk analysis: 1 year (required)
• Benefits administration: 1 year (preferred)
• Crisis intervention: 1 year (required)
• Microsoft Office: 1 year (required)

Work authorisation:

• United Kingdom (required)