It applications manager jobs

We have an exciting opportunity for a Senior Triage & Early Interventions Office to join the Affected By Crime team in Humberside, working 37.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About the role:

As a Senior Triage and Early Interventions Officer (TEIO) you will:

• Line manage a team of TEIOs
• Allocate work to the team
• Provide early intervention support and work with those affected by crime
• Ensure quality of service by monitoring and sampling work
• Work with other managers to develop, enhance and coordinate the Hub

You will need:

• Good organisational & people and communication skills
• Experience of managing others & an understanding of managing a team in a similar environment
• Experience of answering calls & speaking to people in distress
• The ability to keep calm and make decisions based on information
• Good IT skills, able to work on a case management system, access phone & online systems, email and Microsoft Office programmes.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Do you want to work with a leading advocacy charity organisation supporting those in need?

Do you have experience of working or volunteering in welfare, support or health and social care and are looking for a new challenge?

Are you keen to make a difference to people who want to be heard?

Then come and join us here at VoiceAbility.

We are looking for two new Advocates to join our team in Lincoln on a 12-month fixed term contract. We are seeking applicants who have transferable skills, a willingness to learn and a desire to help those in need of support.

About us

VoiceAbility is an independent charity and one of the UK’s largest providers of advocacy and involvement services. We deliver a wide range of service contracts funded by local authorities, health trusts and other voluntary and private sector organisations.

We’ve been supporting people to have their say in decisions about their health, care, and wellbeing for over 40 years. We make sure people are heard when it matters most.  For more information on what Advocacy is and the services offered then please visit our website.

About the role

We have an exciting opportunity for an Advocate to join our team covering Lincoln to support parents whose children are subject to s47 Care proceedings and other meetings accordingly. Your role will require you to travel to locations such as clients’ homes, hospitals, care homes and within community settings across the area to meet with clients and professionals. You will be home based for administration; therefore, access to your own transportation and a suitable home internet connection is essential. 

This is a full-time role for 35 hours per week. 

About you

Desirably you will have some experience of working as an Advocate, providing welfare, supporting, or caring for Adults or young people who have support needs, ideally for those with a variety of communication needs, mental ill health, physical health issues, or barriers to accessing education and support.

You should have worked or volunteered in health, social care, welfare, support services, education or young person’s services, or advice and guidance.

How will you make a difference?

You will be responsible for ensuring the individual’s wishes, feelings, beliefs, needs, and values are met to create positive outcomes for the people you support.

You will support people to speak up for themselves and grow in confidence, equip them to understand and exercise their rights and options, and will assist them in the decision-making process relating to their care, treatment, and support.

You will work resourcefully and collaboratively with the individuals you support.  You’ll be creative in your approach to empower our clients by ensuring you meaningfully explain people’s options and rights to them.  You’ll support individuals to fully participate in decisions affecting them and will make sure they have their voices heard. 

Professional Development?

You will have plenty of opportunities to enhance your professional abilities and you will make a real difference every day.

Benefits:

· 28 days annual leave plus bank holidays (pro-rata for part-time colleagues) rising to 30 days upon 5 years’ service 

· 5% employer pension & minimum 3% employee contribution 

· Salary sacrifices pension scheme 

· Separate Life Assurance Cover (equivalent of two times your annual salary) 

· Staff discount scheme including retail discounts, entertainment, holidays, gym membership etc 

· 24/7 Employee Assistance programme 

· Access to remote counselling service 

· Paid Disability Leave 

· Paid compassionate Leave 

· Home Working Allowance  

Support with continuous professional development 

Access to Clifton Strengths Coaching for development  

Personal Development Plans 

How are staff supported to work remotely? 

VoiceAbility has a small number of offices. Employees including Team Leaders are homebased for Administration and meetings will be held online as well as in person in the relevant community. 

When you need to travel for work, expenses will be paid (mileage or public transport costs).  

 VoiceAbility offers the usual regular manager one to ones, Staff forums and communities of practice depending on role. Team meetings with a mix of virtual and in person approach. 

Equality and Diversity

VoiceAbility believes in fostering an inclusive workplace which welcomes, values and celebrates the diversity of its staff and partners, treats all on a basis of equality and encourages all to meet their maximum potential.

VoiceAbility are a Disability Confident employer, any applicant that identifies themselves as having a disability and can demonstrate that they meet all the essential criteria for the role will be offered an interview. If you need to apply in a different way, please contact HR for further options.

How to apply

To apply for this role please sign up for a recruitment account by clicking on the link to our webpage. Follow the instructions to create your account, upload your CV, and complete our short application form.

Important Dates:

Closing date for applications; Midnight, Sunday 6 July 2025, however, VoiceAbility reserve the right to withdraw this vacancy before this date.

Don’t forget to read the person specification so you can tell us about yourself and how your skills, abilities and experiences match the criteria outlined in the person specification.

Hint: you can use work, personal and/or voluntary experiences, and examples to tell us why you should be our next Advocate.

We look forward to hearing from you.

We are delighted to work with The Meath Epilepsy Charity, who are looking for an experienced Epilepsy Nurse who can offer a specialist epilepsy service, provide continuity of care to the residents of The Meath Epilepsy Charity, and develop the staff team’s knowledge of epilepsy.

Based in a stunning setting in Godalming, Surrey, The Meath Epilepsy Charity, aim to enhance the lives of people who have complex epilepsy and related disabilities, by ensuring they receive the support, expert care and encouragement required to build confidence, acquire new skills and maximise independence in their daily lives.

The Epilepsy Nurse will have exceptional clinical expertise and deliver the highest quality of care and support within agreed protocols and allocated resources.

The successful candidate will demonstrate:

• Proven Clinical Experience: Minimum of three years in a relevant role, with a strong foundation in clinical decision-making and credibility among residential care staff.
• Safeguarding and Incident Management: Demonstrated knowledge of safeguarding children, young adults, or adults; experience managing and investigating clinical and serious incidents.
• Specialist Knowledge and Care Planning: Experience working with individuals with epilepsy or learning disabilities; ability to co-plan effective care packages for complex needs.
• Strong Interpersonal and Communication Skills: Excellent communication with families and teams, strong interpersonal skills, and a person-centred approach to care delivery.
• Organisational and IT Competence: High levels of resilience, problem-solving and organisational ability, proficiency in IT, and experience with audit and quality monitoring systems.

A full driving licence is desirable but not essential. Please note that there will a requirement for DBS checks.

For more information, please contact Louise Portnall, Recruitment Consultant, Charisma Charity Recruitment. Your application should be submitted through the Charisma website and include your CV and supporting statement.

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status, or other category protected by law.

Closing date: 14 July 2025 

Please note that when a suitable candidate is found the role will close early, so please apply without delay.

The Operations team forms the bedrock of the charity and this new role offers considerable room for growth and development.

Working with the wider Operations & Impact team, you will lead on managing the tech [SS1] and office environments, taking ownership of the relationships with key external suppliers, ensuring that the team has the support and equipment they need to do their best work.

You will also work closely with the Operations team to co-ordinate the trustee meeting cycle, scheduling meetings, and acting as the key contact point for trustees.

You will work closely with the CEO by providing some support with arranging and scheduling meetings, and as such will be comfortable communicating at all levels.

You will be central to the entire National Numeracy team, maintaining the internal meeting structure and framework that supports a hybrid working environment.

You will be joining the only independent charity in the UK dedicated to improving the nation’s numeracy at a time when the profile of our charity and the numeracy issue is rising. We are looking for someone who is highly motivated with bags of energy and initiative.

The Green House is the only specialist service in Bristol, Bath & Northeast Somerset and 
South Gloucestershire supporting children, young people, and families who have experienced 
sexual abuse. 

Our distinct approach is:

1. Evidence-based, guided by research and best practices.

2. Led by the voices of young people and their families.

3. Centred on community and connection.

4. Focused on the transformational power of the creative art

In 2022, we transitioned from a single therapy option to a whole family, community-based model which provides a more accessible and comprehensive approach to support, whilst reducing wait times by 63%. Though we deliver a local service, our work is influencing the national response to child sexual abuse. We provide national training on pre-trial therapy and survivor-led leadership programmes. It is an exciting time to join us as we establish our new service model, deliver a new strategy and look to increase both our local and national visibility. You will be joining an ambitious team who work tirelessly to improve the lives of children, young people and families who have experienced sexual abuse. 

Purpose of the job

The Green House’s VOICE change-making project aims to support young survivors and their family members to lead social change through creativity. Together, we aim to break the silence and create systemic change around child sexual abuse. Our approach recognises the inherent strengths and possibility of all young people. We develop creative spaces where young people can connect with their community, grow beyond traumatic experiences and learn to lead services like ours, alongside national social change. We see creative change-making and connecting those with lived experience together as imperative to healing. It is the hope for change that helps young people and their families to learn to live a whole life alongside traumatic experiences and step into their potential.

The VOICE Project has two workstreams: Young People’s VOICE and Parent/Carer VOICE. We work with young people to deliver a creative arts leadership programme (6 weekly group), alongside creative drop-in spaces, individual projects and paid-for mentorship opportunities. We work with our Parent/Carer VOICE group to deliver monthly group sessions, parent-led drop-in spaces and individual projects. The VOICE Project also leads our national child sexual abuse (CSA) practitioner network.

This is an exciting time to join the Green House VOICE Project, we have just secured national funding for the first time and are looking for a Senior VOICE Practitioner to lead development and expansion of the programme.

Duties and responsibilities

1. Lead on delivery of the Young People’s VOICE Groups (6 weekly), working with the VOICE Practitioner to support young people to develop group/individual projects and campaigns within each group cycle.

2. Lead on the development of the Parent/Carer VOICE group, co-producing with Parents/Carers and the Senior Leadership Team a new approach to the (currently) monthly programme.

3. Collaborate with the Family Support Team and Therapy Team to deliver regular drop-in spaces for Parents/Carers (“Turn-Up Tuesdays”) and Nature-Based Therapy drop-in spaces (“NBT Drop In”).

4. Lead on the delivery and expansion of CSA Practitioner network for wider professionals, creating opportunities to connect young people’s groups together nationally.

5. Work with the Head of Fundraising and Trustee Board to develop and deliver a quarterly co-production group of young people and parents who can support operational delivery/development of the Green House.

6. Lead on the development of a theory of change for the VOICE Project, working with the VOICE Practitioner, young people, parents/carers and SLT.

7. Work with the Research Manager and VOICE Practitioner to develop our approach to outcome monitoring and evaluation of the VOICE Project.

8. Lead on project management of the VOICE Project, including weekly team meetings, project plans, annual revision of associated documentation e.g., manuals, session plans. Working collaboratively with and taking responsibility for line management of the VOICE Practitioner.

9. Coordinate on VOICE young people led activism campaigns, working with the Communications Officer and Head of Fundraising and Communications towards the delivery of two campaigns per year.

10. Conduct Initial Meetings for young people and parent/carer’s looking to join the VOICE Project – supporting the wider TGH team with recruitment reminders/approaches e.g., attending Family Support/Therapy Team meetings (where appropriate).

11. Develop relationships with our local and national partners to enable effective changemaking for young people and parents/carers.

12. Assess risk and report safeguarding concerns in line with the Green House Policies, main up-to-date safeguarding training, and stay informed on relevant legislation about child sexual abuse and procedures.

13. Maintain accurate, confidential records of all sessions and family contacts, ensuring timely documentation using internal systems e.g., Oasis. 14. Support wider Green House service development, participate in supervision, clinical supervision and training, adhere to Green House policies, and contribute to team communication and operational improvements.

The Green House is the only specialist service in Bristol, Bath & Northeast Somerset and South Gloucestershire supporting children, young people, and families who have experienced sexual abuse. Our distinct approach is:

1. Evidence-based, guided by research and best practices.

2. Led by the voices of young people and their families.

3. Centred on community and connection. 

4. Focused on the transformational power of the creative arts.

In 2022, we transitioned from a single therapy option to a whole family, community-based model which provides a more accessible and comprehensive approach to support, whilst reducing wait times by 63%. Though we deliver a local service, our work is influencing the national response to child sexual abuse. We provide national training on pre-trial therapy and survivor-led leadership programmes.

It is an exciting time to join us as we establish our new service model, deliver a new strategy and look to increase both our local and national visibility. You will be joining an ambitious team who work tirelessly to improve the lives of children, young people and families who have experienced sexual abuse.

Purpose of the job

The Green House’s VOICE change-making project aims to support young survivors and their family members to lead social change through creativity. Together, we aim to break the silence and create systemic change around child sexual abuse. Our approach recognises the inherent strengths and possibility of all young people. We develop creative spaces where young people can connect with their community, grow beyond traumatic experiences and learn to lead services like ours, alongside national social change. We see creative change-making and connecting those with lived experience together as imperative to healing. It is the hope for change that helps young people and their families to learn to live a whole life alongside traumatic experiences and step into their potential.

The VOICE Project has two workstreams: Young People’s VOICE and Parent/Carer VOICE. We work with young people to deliver a creative arts leadership programme (6 weekly group), alongside creative drop-in spaces, individual projects and paid-for mentorship opportunities. We work with our Parent/Carer VOICE group to deliver monthly group sessions, parent-led drop-in spaces and individual projects. The VOICE Project also leads our national child sexual abuse (CSA) practitioner network.

This is an exciting time to join the Green House VOICE Project, we have just secured national funding for the first time and are looking for a VOICE Practitioner to work alongside our new Senior VOICE Practitioner to deliver development and expansion of the programme. Duties and responsibilities 1. Work with the Senior VOICE Practitioner to deliver the Young People’s VOICE Groups (6 weekly), working with to support young people to develop group/individual projects and campaigns within each group cycle. 2. Work with the Senior VOICE Practitioner to support development of the Parent/Carer VOICE group, co-producing with Parents/Carers and the Senior Leadership Team a new approach to the (currently) monthly programme. 3. Collaborate with the Family Support Team and Therapy Team to deliver regular drop-in spaces for Parents/Carers (“Turn-Up Tuesdays”) and Nature-Based Therapy drop-in spaces (“NBT Drop In”). 4. Work with the Senior VOICE Practitioner to support delivery and expansion of CSA Practitioner network for wider professionals, creating opportunities to connect young people’s groups together nationally. 5. Work with the Senior VOICE Practitioner, Head of Fundraising and Trustee Board to develop and deliver a quarterly co-production group of young people and parents who can support operational delivery/development of the Green House. 6. Contribute to the development of a theory of change for the VOICE Project, working with the Senior VOICE Practitioner, young people, parents/carers and Senior Leadership Team. 7. Work with the Research Manager and Senior VOICE Practitioner to deliver our approach to outcome monitoring and evaluation of the VOICE Project. 8. Ensure that delivery is timely and in-line with the project plan for the VOICE Project, including attendance at weekly team meetings, and contributing to the annual revision of associated documentation e.g., manuals, session plans led by the Senior VOICE Practitioner. 9. Conduct Initial Meetings for young people and parent/carer’s looking to join the VOICE Project – supporting the wider TGH team with recruitment reminders/approaches e.g., attending Family Support/Therapy Team meetings (where appropriate). 10. Work with the Senior VOICE Practitioner to develop relationships with our local and national partners to enable effective change-making for young people and parents/carers. 11. Assess risk and report safeguarding concerns in line with the Green House Policies, main up-to-date safeguarding training, and stay informed on relevant legislation about child sexual abuse and procedures. 12. Maintain accurate, confidential records of all sessions and family contacts, ensuring timely documentation using internal systems e.g., Oasis. 13. Support wider Green House service development, participate in supervision, clinical supervision and training, adhere to Green House policies, and contribute to team communication and operational improvements. 

Early Literacy Interventionist (North London)

Are you looking for a new challenge? Are you keen to work with children to support and develop their phonics and reading skills? 

38% of children from disadvantaged backgrounds leave primary school in England each year unable to read to the expected standard. Chapter One is a fast-growing charity, with a vision of a world in which all children have the literacy skills they need to thrive. We work to ensure that all children have 1:1 reading support at the time they need it most.

Our Early Literacy Intervention (ELI) programme (based on a model that serves 20,000 children successfully in the USA) provides daily, 1:1, 7 minute phonics sessions for children who are behind in phonics. Using a bespoke technology tool, a trained Early Literacy Interventionist works individually with target children. 

This ELI role, reporting to the Schools Development Manager, is a great opportunity for someone who wants to develop and grow their knowledge of phonics and/or their teaching skill set. It is ideal for someone with previous school experience who is looking for a new and exciting challenge.

You will conduct initial baseline assessments and then deliver differentiated, 1:1, targeted, 7 minute phonics sessions to pupils using a systematic, synthetic approach. Although you are employed by Chapter One, you will work closely with the school team to understand the progression of the school’s phonics teaching; establish tailored plans for each child and feedback on pupil progress. Using your knowledge and insight, you will also collaborate with colleagues at Chapter One to further improve the ELI model, the online tool and programme delivery.

Please read the full job description for details of the responsibilities of the role, and our employee recruitment pack to learn more about Chapter One. This is a part-time role, based across two primary schools in Haringey, North London. 

Chapter One is committed to safeguarding children and young people. All post holders are subject to a satisfactory enhanced Disclosure and Barring Service disclosure. Copies of our Safeguarding Policy and Safer Recruitment Policy are available on request.

As a charity that values and celebrates people's diversity and champions opportunities for all young people, we are keen to receive applications from people who have experienced disadvantage and from those who are of Black, Asian and Minority Ethnic communities who are currently underrepresented in the organisation. We believe that a diverse organisation is one that is more innovative, more creative and gets better results.

Job Description 

Service Officer 

About Us 

Spring Community Hub exists to ensure that no one in our Southwark community goes hungry. But we don’t just provide food:

We work alongside people to help them escape poverty, build confidence, and find community.

Our principal activity is the prevention of food poverty and food insecurity by offering culturally appropriate food, fresh fruits, and vegetables as well as dietary and religiously appropriate food which we have continued to run at our five-week sessions to local people for as long as they address the underlying cause.

We also provide a range of wraparound support, including advice services, particularly around employment and immigration through our Back2Work Team, Holiday Clubs for Children, Youth Groups, a Clothing Bank and our Spring Up Women’s group.

Mission 

The mission of SCH is that through a 'Community Hub’ and full activity programme, local people in or at risk of crisis will be supported along their journey to move on and achieve full social, economic and emotional independence to live healthy lives in a community which supports each other 

Vision 

Our vision at Spring Community Hub is to tackle food insecurity and hunger before people find themselves in crisis. We want to see equality in our communities and be a vehicle for positive and lasting change in our clients so that they never need a Food Bank again. 

Values 

These are our Principles, ideals, and characteristics that define the culture, standards and aspirations of the organisation. 

An organisation that is driven by people with integrity and commitment to the cause 

We believe in leadership, development, growth, and continual learning

Ensuring fairness, equity and equality 

Creating a place of respect, kindness and dignity for all 

A healthy environment where people have fun and can be creative

Salary £16,224 per annum

Permanent Contract. ( Subject to further funding ) 

Part-Time,  20 hours over 5 days 

Term Time 

Monday, 1 pm - 6 pm 

Wednesday 1 pm - 6 pm

Thursdays - 1 pm - 6 pm

Fridays 9 am - 2 pm 

Saturdays 9.30 am -2.30 pm 

(including 1 hr unpaid lunch) 

School Holidays

Monday -    9 am-2 pm 

Tuesday -    9 am - 2 pm 

Wednesday 9 am - 2 pm 

Thursdays   9 am - 2 pm

Saturdays    930 am -  230 pm 

(including 1 hr unpaid lunch) 

Working - from our Offices and  Centres and in the community/outreach locations

The post holder must be flexible to work evenings and weekends to meet client and community needs.

There will be work/training outside of office hours, including evenings and weekends, with appropriate time back in lieu.

Main Purposes of Job and Key Tasks

Do you have an empathic personality and want to work in a challenging but rewarding field? Spring Community Hub has an exciting opportunity to recruit a Service Officer 

The Service Officer will play a crucial role in supporting the mission of our charity by providing comprehensive assistance and advocacy services to individuals and families in need. This position will involve engaging with diverse communities and ensuring that all services are delivered with cultural sensitivity. 

The Service Officer will work collaboratively with staff and volunteers to deliver Food Bank services, Activity Camps, and Afterschool club, advice and advocacy support, clothing assistance, cooking programs, and Social Supermarket Operations, as well as support initiatives for the elderly, individuals experiencing poverty and isolation, and families with children.

The post holder must be an enthusiastic and motivated person to coordinate and manage our Food Banks, Community Café, and Social Supermarket, including the supervision of its volunteers/staff, as well as planning, organising, and implementing supermarket collection. 

The post holder will be required to be flexible to the changing needs of the organisation and as such, undertake tasks and responsibilities not specifically listed here but relevant to the smooth running of SCH, including general office and administrative tasks and aspects of service delivery, as directed by the Leadership Team/ CEO and trustees.

About the Role / Key Responsibilities 

Programme Planning, Delivery and Implementation

•  To design and deliver the  Activity Camps and After School Club  Programme calendar, curriculum, and events that are outcomes-focused, educational, and engaging, and enable young people to develop a range of skills appropriate to their needs.

• Working with Children, young people, and their families to build services that meet their needs, wants, and aspirations of the individual.

• Work in Collaboration with the Leadership Team  to oversee the work of the Spring Activity Camps Coordinators to design and develop a range of activities, workshops, and programmes to meet the needs of our children, young people, and their families 

• Collaborate with other staff members, volunteers, and external partners to deliver engaging, fun, and impactful activities

• Ensure all activities align with the organisation's mission and values and promote personal growth, inclusivity, and well-being.

• Oversee and coordinate the operations of Food Services 

•  Assist clients in accessing food bank services, ensuring they receive the necessary support with dignity and respect.

• Maintain inventory management for food items and coordinate food drives and partnerships with local suppliers.

• Developing and coordinating effective stock control systems, arranging timely transportation of collections and deliveries, and meeting legislative standards - i.e., Health & Safety/Environmental Health.

• Provide and oversee assessments of guests, customers, and service users on a one-on-one/group basis to ensure they receive adequate advice/signposting and support on benefits, housing, financial support, and other relevant issues impacting clients' well-being. Work in collaboration with the Advice and Advocacy team.

• Advocate on behalf of clients to secure access to necessary resources and services.Stay updated on the relevant policies and available community resources.

• Oversee the operation of the clothing bank, ensuring that items are organised, available, and of good quality for clients..

• Develop and oversee cooking workshops that celebrate cultural diversity and promote healthy eating practices.

• Collaborate with local chefs or volunteers to create a welcoming environment for participants.

• Oversee in the day-to-day operations of the social supermarket, ensuring a welcoming atmosphere for customers.

• Engage with elderly clients and those experiencing isolation to provide companionship, support, and resources related to their specific circumstances.

• Work on outreach programs targeting vulnerable populations to provide suitable assistance.

• Educate the team on nutritional options and food

• Lead or assist in after-school clubs and programs that promote educational engagement, social skills, and personal development for children.

• Support families to identify their needs and connect them with appropriate services and resources.

• Represent Spring Community Hubs Service and project at relevant forums and meetings across the Borough and at a London/National level

• Ensure that all processes and procedures in the SCH manual are being followed

• Ensure that the foodbank meets health and safety/environmental health standards in all its locations

• Bring to the attention of the Service Manager any concerns about the running of the project or its future sustainability

• Oversee the food Services in conjunction with the Service Manager

• Organise and run food collections in conjunction with Hub support

• Liaise with clients and referral agencies and resolve any issues that may arise in conjunction.

• Keeping up to date with legislation and policy related to the Service and making any necessary modifications to accommodate changes.

• Overseeing stock orders and working in collaboration with the Hub support and  Finance department.

• Comply with SCH policies and procedures regarding the operation of services and policies 

Strategy, Stakeholder Management, Leadership, and Management 

• Representing the organisation on a  strategic level at external meetings and events with Community partners, Local Authorities, Funders, and other key stakeholders 

• Liaise with clients and referral agencies and resolve any issues that may arise in conjunction.

• Foster relationships with local organisations, community leaders, and stakeholders, and participate in community outreach initiatives to raise awareness about available services and encourage community involvement.

• Maintaining relationships with suppliers, community groups,  Schools, Libraries, supermarkets, and other stakeholders.

• Supervise the work of the Activity Camp Coordinators, Bank Staff, Volunteers, and Facilitators during Camp and Activity Sessions 

• As one of the Deputy Safeguarding Leads, manage any concerns about a child, young person or family's welfare effectively and share concerns with the Leadership Team and other DSLs. 

• Actively contribute to and participate in AGMs, Away Days,  Team Meetings, Development Sessions, and other  Internal Meetings

• Support in the rolling recruitment of Coordinators, Bank Staff, and Volunteers to meet the needs of the service.

• Work with the Leadership Team to ensure up-to-date Employment, Training, and other HR  records for all Staff and Volunteers within the Team, and work in collaboration with the Business Support Team

• Work with the Leadership Team to ensure the service and Resources are used effectively within designated budgets, including the reimbursement of expenses.

Camps and Event Management:

• Coordinate and oversee the planning, logistics, and execution of SCH Holiday Camps, Afterschool Camps and Events.

•  Ensure adherence to Health and Safety Guidelines, Risk Assessments, and appropriate Safeguarding measures.

• Manage Camp staff, volunteers, and external contractors during activities and events, creating a positive and inclusive atmosphere. 

• Liaise with schools, organisations,  local authorities, and volunteers to explore ways of sustaining and improving the provision.

• Promote and market the project through outreach to schools and other community groups in Southwark/Havering and surrounding areas, and organise bookings.

Volunteer Management:

• Work in collaboration with the Leadership Team and  Business Support Team to recruit and train Volunteers.

• Oversee and manage the volunteers in the team who support activities and events, providing necessary guidance and supervision.

• Work with the Leadership team to foster a positive and inclusive volunteer culture, recognising and appreciating their contributions.

•  Work with the leadership Team to monitor and evaluate volunteer performance and provide constructive feedback, reports, and support as needed.

• Coordinate and oversee  all Food Service / Project volunteers, and oversee the volunteer timetable to ensure the best use of volunteers

• Coordinate the volunteer team at the warehouse and oversee groups of corporate volunteers, school groups, and other youth groups visiting to help.

• Ensure that volunteers are trained to undertake responsibilities within the warehouse and to meet the relevant legal requirements. This could include basic food hygiene,  first aid, evacuation procedures, manual handling and lifting, health and safety, and fire procedures 

Administration and Reporting:

• Maintain accurate records of activities, participant attendance, incidents, Impact Reporting,  Monitoring and Evaluations,  including referral processes, and ensure the requirements of Data Protection, Quality Assurance, Funding, and Compliance are met. 

• Prepare regular reports for all the Projects highlighting progress, challenges, and recommendations for improvement.

• Work within agreed budgets for activities, Camps, and Pastoral Care Services, ensuring efficient resource allocation.

• Ensure that local data is entered into the database

• Maintain accurate records of client interactions, services provided, and outcomes achieved for reporting and evaluation purposes.

• Provide regular updates to the Leadership Team on service delivery and community needs.

• Produce monthly project reports and keep the CRM/ Database updated 

Person Specification

• Experience in working with children and young people, in particular individuals who are experiencing significant Poverty and Inequality and may also have multiple and complex needs. 

• The ability to communicate effectively with a wide variety of people and establish and maintain good working relationships with Partners and external stakeholders

• Proven Line Management and Supervisory experience 

• Willingness to undertake further training as required by Spring Community Hub

• Commitment to the concept of continuous improvement of procedures and practices

• Ability to remain calm in challenging situations and reinforce boundaries

• Ability to support people in managing difficult feelings, and communicate their needs effectively

• Knowledge of best practice for lone working, data protection, and safeguarding adults

• Ability to recognise and work within the boundaries of the role, including confidentiality, and the working protocols between agencies

• Strong sense of self, and ability to set and maintain boundaries and lead by example 

• Ability to communicate effectively in person on a one-to-one basis and with groups, as well as over the telephone and in writing

• Excellent listening skills

• Ability to work collaboratively with colleagues and others.

• Understanding of the needs of disadvantaged, disaffected, and vulnerable people, and the ability to work with them in a positive way

Qualifications and Skills:

• Qualifications/Experience in a relevant field (e.g., social work, Counselling, psychology, Information Advice and Guidance, Education, or related disciplines). A master's degree is desirable.

• Proven experience in Programme Planning and Event Management, preferably within a Charity, Community, Education, or similar setting.

• Strong organisational, Project Management and Prioritising abilities, with impeccable attention to detail.

• Excellent communication and interpersonal skills, with the ability to interact effectively with participants, volunteers, and external partners.

• A compassionate and empathetic approach, with a genuine interest in the well-being of others.

• Knowledge of safeguarding policies and procedures, including child protection and vulnerable adult support.

•  Proficiency in using relevant software for record-keeping and report generation.

•  Empathy and compassion for individuals facing hardship

•  Strong organisational and problem-solving skills.

•  Proficiency in Google Workspace and databases, and experience with client management and other IT  / Project Management systems.

• Cultural competence and sensitivity to diverse backgrounds and experiences.

- A degree in social work, community development, or a related field is preferred.

- Experience working in a charity or community service environment, particularly with vulnerable populations.

- Strong communication and interpersonal skills, with the ability to build rapport with diverse groups.

- Understanding of issues related to poverty, housing, and social welfare systems.

- Ability to work both independently and as part of a team

Commitment to Equal Opportunities 

All Staff, Contractors, Freelancers, and Volunteers have a legal and moral responsibility to ensure that Spring Community Hub is free from discrimination, harassment, and bullying

We are an equal opportunities employer and we welcome applications regardless of sex, gender, and race, age, belief in any religion and none, gender identity, ethnic origin, class, sexuality, nationality, appearance, unrelated criminal activities, disability, responsibility for dependents, part-time or shift workers, being HIV positive or living with AIDS, lived experience of Significant Poverty or Inequality and any other matter which causes a person to be treated with injustice.

We believe diversity is a strength, and we aim to make sure that SCH reflects the communities we serve. 

SCH is consciously working towards our organisation being a place where everyone can bring out their skills and talents and make their best contribution to our mission to support our guests along their journey to move on and achieve full social, economic, and emotional independence to live healthy lives in a community that supports each other.

We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of Significant Poverty and Inequality and people from all marginalised groups, communities, and backgrounds.

Responsible for staff/equipment 

Spring Activity Camp Coordinators/Bank Staff/Facilitators and Sessional Volunteers/Partnerships/Phone/Laptop 

Reporting to…

• Spring Activity Camp/Pastoral Manager

Why Join us / Benefits 

• A warm, welcoming, and passionate working environment.

• People-focused with a friendly and supportive workplace culture

• We are a London Living Wage Employer

• An active commitment to equality and diversity

• We offer continuing opportunities for learning, and personal and Professional development together with regular supervision, training, and support for all our staff and Volunteers.

• Generous annual leave entitlement: 33 days annual leave (including bank holidays)

• Company pension scheme.

• Frequent Team Away Days and Celebrations, as part of a friendly and collaborative team

How to Apply 

Complete the application form. You will be asked to submit a CV if suitable. 

Please also include the names of 2 referees, one of whom should be your current or most recent employer (references will not be taken up until after interview for the successful candidate)

Closing Date: Interviews to be held virtually on a rolling basis 

Application process:

1. Complete our Application form 

2. Submit your CV with a Supporting Statement.

3. Initial Telephone interview - shortlisted candidates will be invited for a Telephone interview

4. If you are shortlisted from the Telephone Interview, you will be invited to a formal interview which will consist of the following: 

• A  Presentation topic will be shared with you in advance

• 60-minute Panel Interview with members of the SLT / Board of Trustees 

• Questions will be shared with you before the interview so that you can prepare. 

• Role-specific Practical Task 

Accessibility

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please contact our Compliance and Development Manager to discuss how we can help.

Senior Management Accountant
Finance
Full-time, 41 hours per week (including one hour paid lunch break)
Permanent
£59,004.75 per annum
Application deadline: 12pm (midday) on Wednesday 25 June 2025

About the role:

We are looking for a Senior Management Accountant who can work with our high performing team to deliver a first-class management accounting service to the British Museum.

You will be responsible for ensuring that best practice is embedded across the British Museum in relation to fund accounting, grant management and the financial aspects of the Museum's Advancement strategy and Public Engagement activities. This is an exciting chance to work with a first-class team in a world renown institution.

Key areas of responsibility:

• Support the Collections and Public Engagement business areas in development and monitoring of our public engagement and advancement strategies. Advise on fund accounting and grant management, heritage assets accounting and financial processes.
• Project work - advise colleagues on Museum wide projects and develop processes for/contribute financial expertise towards these, analyse income and expenditure streams and provide and review financial information for business cases and funding applications.
• Accounting services and line management - line management of management accountants, including mentoring and developing your team. Preparation of management reports and quarterly forecasts. Support budgeting processes for departments across projects. Coordination of financial information for reports and paper, ensuring compliance with donor requirements and other activities.

For more information, please see the job description.

About you:

• Educated to degree level or equivalent.
• Qualified accountant - ACA, ACCA or other.
• Knowledge of fund accounting and grant management
• Good technical knowledge of relevant regulatory and accounting frameworks (including Accounting Standards, VAT, income tax, NI), IT literacy with strong excel skills and experience of accounting systems.
• Audit experience including some post qualification experience.
• Experience of project management.
• Demonstrable ability to juggle conflicting demands and prioritise personal and team workloads appropriately.
• Able to demonstrate strong judgement and able to present complex financial information to senior and non-financial staff clearly.
• Experience of developing and streamlining processes and setting service standards

About the British Museum:

Founded in 1753, the British Museum's remarkable collection spans over two million years of human history and culture. The Museum is a leading visitor attraction, and its world-famous collection includes the Rosetta Stone, Egyptian mummies, the Sutton-Hoo finds, and the Lewis Chessmen. The Museum also holds an extensive collection of prints and drawings spanning 600 years, including works by the greatest graphic artists such as Dürer, Michelangelo and Rembrandt.

You can view a selection of our impressive collection of prints and drawings in our virtual gallery.

The Museum offers a competitive benefits package including:

• Generous annual leave allowance of 25 days (rising to 30 days after 10 years' service) plus 2.5 privilege days and plus bank holidays.
• Membership of the civil service defined benefit pension scheme (find out here what benefits a civil service pension provides).
• Free entry to a wide range of museums and exhibitions
• Participation in private and public Museum activities, including talks by leading curators from around the world and behind-the-scenes opportunities to learn how museums care for and manage their extraordinary collections.
• Interest-free travel, bicycle, and rental deposit loans
• Professional and personal development opportunities
• Employee Assistance Programme
• Discounts on food and gift shop purchases

Additional details:

For more information about this role, please see the job description.

If you have any additional needs that we should be aware of to support you with your application, please provide details

We have a legal responsibility to ensure that employees have the right to work in the UK. If you currently do not hold the right to work in the UK, we can only sponsor a limited number of roles that meet eligibility criteria. To offer a sponsorship, the job role you apply needs to be in the list of eligible occupations: https://www.gov.uk/government/publications/skilled-worker-visa-eligible-occupations. Additionally (with some limited exceptions), the role will need to meet the minimum salary threshold of £38,700 or the going rate for the job, whichever is the highest. You can find more information here: https://www.gov.uk/skilled-worker-visa/your-job

The British Museum is committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals can make best use of their skills, free from unlawful discrimination or harassment. We value the benefits that a diverse workforce brings to a museum which represents world culture. The Museum is committed to ensuring that no job applicant suffers unlawful discrimination because of any protected characteristics. Our recruitment procedures aim to ensure that individuals are treated because of their relevant knowledge, skills, and experience.

We specifically encourage applications from candidates from ethnic minority groups who are underrepresented within our senior roles.

We offer a flexible way of working scheme that allows our employees to work remotely in a way that suits them and the organisation. We welcome questions and conversations at interview stage about how flexible working could work for you. We would typically see this role as working on site about 1 or 2 days a week.

The Museum also adheres to the HMG Baseline Personnel Security Standard (BPSS) for pre-employment screening of Civil Servants.

The Holly Lodge Centre is a small charity in the heart of Richmond Park with a mission to ensure outdoor education is accessible for all. We are small but mighty, last year providing nature and heritage based education sessions, for over 7,500 learners. We specialise in delivering workshops for school groups of children and those with special educational needs and disabilities. We also welcome adult disability gorups, the elderly, and community groups.

We are looking for an experienced administrator to join our small, friendly team, and help to streamline and manage a range of processes, key to the efficient running of the charity and our activities.

Due to the nature of our work all roles are based on-site in our beautiful location in Richmond Park. The part time role can be spread across 4 days with optimal hours being 9:30am-2:30pm.

Key responsibilities include:

• Being one of the first points of contact for communication to the charity and supporting the management of school/group bookings
• Creating quotes, invoices and supporting financial administration processes
• Managing administration around individual donations
• Co-ordinating and stocktaking centre supplies
• Deputising for Centre Managers at meetings
• Supporting Volunteer recruitment, administration, training and events
• Supporting marketing and communications
• Supporting fundraising events

JOB DESCRIPTION

 Job Title:  Internal Auditor 

 Location:  London or Nairobi (with a right to work)

 Reporting to:  Chief Executive Officer (CEO) functional line to the Director of Finance and Operations

Grade and salary  Grade F (in line with national salary scale)  UK - £43,800 per annum , Kenya - Ksh 5,010,684 per annum

Type of position: National (as above)

 Contract terms and hours: Open ended (depending on funding). Full time, 37.5 hours per week  

Background:

Saferworld is an independent international organisation working to prevent violent conflict and build safer lives. We work with people affected by conflict to improve their safety and sense of security, and conduct wider research and analysis. We use this evidence and learning to improve local, national and international policies and practices that can help build lasting peace. Our priority is people – we believe in a world where everyone can lead peaceful, fulfilling lives, free from fear and insecurity. We are a not-for-profit organisation operational in nine countries across Africa, Asia and the Middle East. Saferworld is committed to providing a safe and trusted environment that safeguards our staff, partners and communities. Our organisational integrity is derived from the values and principles that underpin and guide our work.

Saferworld’s staff are at the heart of our work and their skills and expertise ensure we continue to function a leading conflict prevention and peacebuilding organisation. As we evolve and grow, we want to ensure our programmes, research and capacity interventions retain their quality, stay rooted in the voices of people living in conflict, and ensure our staff are motivated and challenged in their work.

The success of our organisation’s mission depends on people. Capitalising on what is unique about individuals and drawing on their different perspectives and experiences will add value to the way we work. Saferworld is committed to the principles of equality of opportunity for all and seeks to promote a positive approach to equality and diversity and within the scope of the relevant legislation, to having a workforce and working environment that is free of discrimination, prejudice, stereotyping, harassment, victimisation and undignified behaviour. We oppose all forms of unlawful or unfair discrimination.

The Internal Auditor role will undertake internal audit assignments, develop country-specific internal audit processes or thematic internal audits and work with our London and global teams to support external audit processes in countries of operation, oversee the global audit register, and with teams across the organisation advance effective financial management performance across the organisation

Job purpose:

Reporting to the CEO and working closely with the Director of Finance and Operations, the post holder will undertake internal audit assignments and compliance reviews aimed at improving Saferworld’s internal systems and processes. The post-holder will also support the development of financial controls and build the capacity of finance and operational teams to implement them effectively.

The role requires a high level of initiative; proven skills and experience in project management; experience working collaboratively with others to achieve our vision; and strong communication and problem-solving skills.

The post-holder will have a successful track record in designing and leading internal audit processes and strengthening control systems, preferable at a complex organisation with multiple country offices/business units.  Additional experience working with offices/partners in/on conflict affected contexts is highly desirable.

Roles and responsibilities: 

Plan and carry out internal audits

• Draw up a yearly Internal Audit Plan based on key risks and an assessment of audit needs and agree it with the CEO in consultation with the Director of Finance and Operations and Director of Policy and Programmes.
• Carry out internal audit assignments across departments, projects, and programmes to assess compliance with financial policies, donor agreements, and statutory regulations, including negotiating terms of reference with relevant system/area owners, preparing reports, presenting the findings to the Senior Leadership, and following up on recommendations.
• Review financial transactions and accounting records, including data from SUN, to ensure accuracy and integrity.
• Support necessary pre-audit preparation work related to external audits (both statutory and project audit) and assist the teams in ensuring smooth audit. 
• Maintain the organisation’s register of grant and project audits, ensuring that audit findings recommendations are clearly documented and shared.
• Monitor the implementation of these recommendations and follow up on corrective actions to ensure timely and effective solution.
• Carry out special investigations, as required by the Saferworld CEO or Senior Operational Team (SOT). 

Strengthening organisational systems and risk controls

• Produce an annual review of the overall effectiveness of Saferworld’s systems of internal control and make recommendations and arrangements for identification and management of risks and produce an annual plan to address these areas.
• Report quarterly to the Senior Operational Team (SOT) on the annual review and plan.
• Attend the governance/Board of Trustees Finance and Audit Committee four times a year and produce a report for the meetings, including feeding back on learnings from internal audits carried out.
• The post-holder must maintain independence and objectivity in carrying out audits and investigations. They have direct access to the Board/Audit Committee when necessary.
• Produce quarterly report for the Board meetings.
• Promote a culture of accountability, transparency and continuous improvement across the organisation.

 Key working relationships

• Director of Finance and Operations
• Director of Programmes & Policy
• Head of People
• Regional Directors
• Head of Governance and Operations
• Finance Business Partners
• Country Directors/Managers
• Country Finance Managers
•  

Scope and accountability

Decision making and limits of authority

• Methods of investigation within assigned internal audits, reviews, findings and recommendations to CEO & Director of Finance and Operations
• Key that the Internal Auditor is seen to be able to provide independent advice, guidance and analysis. 

Financial resources

• Financial responsibilities primarily about auditing financial management practices and processes

Other resources

• Audit investigations data and reports, internal audit plan, guidance and tools for supporting effective risk assessment and risk management – works globally
• Contribute to the implementation and effective use of financial systems (works globally)

People management

• Capacity building country finance managers in relation to financial systems and processes.
• Capacity building staff and partners in relation to risk assessment and management

Legal, regulatory and compliance responsibility

•  Key internal role in ensuring compliance with financial policies and procedures (internal) and financial regulations (external), and in identification on risks/noncompliance issues for addressing 

Person specification 

Knowledge

• Excellent understanding of internal audit principles and methods and risk identification and management
• Auditing or accounting professional qualification (e.g. ACCA, CPA, CA, CIMA or Certified Internal Auditor with active membership status) and sound knowledge of accounting procedures, principles and systems
• Good understanding of and experience using SUN system will be an advantage

Experience

• Extensive experience in the internal audit function in a large/medium-sized NGO or similar complex organisation 
• Experience of undertaking a variety of audit related, research/ evaluation and project management work
• Familiarity with donor-funded project audits (FCDO, EU) and related compliance requirements
• Experience in working with programme teams (particularly in different country settings), sharing learning from audits, and supporting implementation of recommendations
• Experience in training or mentoring staff on compliance, internal controls, and financial procedures.

Skills

• Strong analytical and quantitative skills
• Skills to build effective, trusting relationships at all levels of the organisation, and ability to influence senior managers and other stakeholders regarding the importance of effective controls
•  Excellent project management skills with experience in planning, organising and delivering audit assignments Excellent facilitation, negotiation, verbal and written communication skills with the ability to write reports and present complex/sensitive information in an understandable way to a range of audiences
• Solution-oriented, pro-active, flexible, a team-player, and responsive
• Strong interpersonal and team-working skills
• Good IT skills, including in MS word and excel 

Other

• A willingness to promote the work of Saferworld and work collaboratively with others
•  Ability to work in a non-partisan manner, sensitive to differences of ethnicity, religion and gender
•  A commitment to learn and be open to new ideas and approaches
•  Demonstrated commitment to principles of transparency, accountability, and honesty
•  Commitment to and compliance with Saferworld’s safeguarding principles
•  Knowledge of applicable laws, donor regulations and statutory reporting requirements in countries where Saferworld operates

Other requirements

Travel will be required for purposes of capacity building, internal audits and investigations, within country offices

Application process 

To apply:  Apply through our vacancy portal on our Saferworld Jobs website

Upload your CV and a covering letter addressing the person specification and why you feel your experience matches the requirements of the role.

Closing date for applications:  23rd July 2025

To provide an efficient, effective and sensitive housing management service to the Licence/ Occupational Contract Holders of Newport Mind- Mind in Gwent’s accommodation-based support services. This includes- monitoring of rental income, managing lettings, breaches of tenancy and associated administration tasks.

To ensure compliance with Renting Homes Wales Act 2022 in all instances and take immediate remedial action when this has not happened.

To work closely with the Housing and Tenancy Support (HaTs) service to maintain a high level of service, balancing letting priorities with support service delivery aims. 

Interviews to be held 1st July

BACKGROUND

For over thirty years, Asylum Aid has been providing legal representation to some of the most vulnerable people seeking asylum in the UK. Our welfare advice team provide generalist advice on welfare benefits, housing, asylum support and related issues to Westminster residents with refugee and migrant backgrounds who do not have English as a first language and who would otherwise be unable to access vital advice which enables them to avoid destitution, homelessness and food poverty. We deliver this advice as part of the Westminster Advice Services Partnership through a drop in and outreach at local community venues, and supported by local volunteers many of whom speak community languages.

The post of Appeals Support Advisor is a new post established with the benefit of a grant from Westminster City Council. The post holder will support clients with appeals and reconsideration requests in relation to welfare benefits and housing. This will allow us to provide a more comprehensive service for our clients, many of whom struggle to lodge appeals and reconsideration requests, and to gather evidence in support of their appeals without advice, due to language barriers.  The post holder will deliver advice in community languages, including with the assistance of interpreters, to local residents as part of our partnership work. Most of our clients are refugees, people seeking asylum and others with a refugee or migrant background. The Appeals Support Advisor will work with clients referred from Asylum Aid’s Information and Advice Service (including our weekly drop in) and from other partners in the local community. They will also provide training and supervision to the Generalist Advisor and our volunteers. External supervision will be arranged for the post holder.

The ideal candidate will be resident in or near to the City of Westminster and fluent in one or more community languages. In particular, fluency in one or more of the following is highly desirable: Arabic, Bengali, Farsi, Kurdish Sorani/ other Kurdish dialects, Somali, Amharic, Tigrinya.

As this is a new post delivering a specialist appeals and casework service from within our generalist advice team, it offers an exciting opportunity to set up and establish systems for the delivery of this service during the six month fixed term contract, including ensuring that case management processes are established which meet the requirements of our Lexcel quality mark and that clear referral procedures are established with the drop in service and our partners.

Key Duties and Responsibilities

The post-holder will:

• Be part of a generalist advice service, with special emphasis on language support, as part of the Westminster Advice Services Partnership (WASP), a collaboration of advice agencies Asylum Aid, Westminster Citizens Advice, Age UK Westminster, and Deaf PLUS Westminster Advice Service.
• Provide specialist appeals casework and support to clients who do not speak English as a first language and need to challenge decisions, request  mandatory reconsiderations, internal housing reviews, lodge appeals in relation to welfare benefits and housing.
• Provide ongoing casework support up to the Tribunal stage, including helping clients to gather evidence in support of their mandatory reconsiderations and appeals and preparing for hearings (but not including representation at hearings)
• Where capacity allows, help to deliver generalist face to face and telephone advice and information, in a community language and English, to migrants and asylum seekers on issues related to welfare benefits, housing and asylum support in accordance with Asylum Aid’s contract within the WASP partnership, and taking responsibility for the quality of advice given.
• Provide training and supervision to the Generalist Advisor and to volunteers, supporting the development of their advice skills and ensuring the quality of advice delivered throughout the advice service.
• Maintain a high standard of electronic case records (using AdvicePro) for the purpose of continuity of casework, information retrieval, monitoring and evaluation of the service, and to help identify issues to be raised through policy advocacy.
• Ensure that all casework is conducted in accordance with the Lexcel quality standard, including by establishing case management procedures for the delivery of specialist advice which meet the Lexcel standard, and participate as required in annual Lexcel quality mark audits
• Attend external and in-house training organised by Asylum Aid and regular supervision sessions to develop and maintain the skills and knowledge required to help deliver a quality advice service, and to keep up to date with changes in welfare benefits, housing and asylum support law
• Cascade information, changes,  and developments in social welfare law, including learning from external training, to other staff and volunteers who assist with the delivery of the welfare advice service
• Work effectively with partners to provide a seamless service for clients, making and receiving referrals and maintain up to date information about other service providers for the purposes of referrals and signposting. 
• Be responsible for achieving relevant targets for quality and quantity set by the WASP coordinator
• Provide case studies and other information from the work of the advice service to support policy advocacy and strategic legal work in support of Asylum Aid’s vision of fair and dignified treatment of people seeking asylum, refugees and other vulnerable migrants 
• Carry out any other tasks within the scope of the post to ensure the effective delivery and development of the service.

The post holder will need to be able to travel to and within Westminster to deliver advice at outreach locations as well as at a drop-in in or around the Church Street Estate. Travel expenses will be paid to attend locations away from Asylum Aid’s office(s) and the main location of our drop-in service (currently the Church Street library).

Other duties:

• Respect for client confidentiality at all times in line with Asylum Aid’s confidentiality agreements and consent forms. 
• To attend staff meetings as required.
• To undertake other duties which are generally compatible with the functions of the post.
• To comply with the organisation’s policies and procedures, particularly those relating to safeguarding, health and safety, diversity, equity & inclusion, confidentiality and security, as set out in the Office Manual as well the policies of other relevant partner organisations.

Person Specification

Essential skills, knowledge and experience:

• At least 12 months’ experience of supporting benefits appeals through to Tribunal stage and Housing Reviews
• At least 5 years’ experience of working face to face with clients to deliver generalist advice in different areas of law including welfare benefits and housing
• Knowledge on a range of issues on which advice may be sought including health and social care, housing and welfare benefits, including a thorough and up to date understanding of social security and welfare benefits legislation and policy  
• Experience of managing a case load
• Knowledge or ability to understand and use relevant legislation
• Have completed Advice UK’s Learning to Advise training or hold the Citizens Advice Generalist Adviser certificate or an equivalent qualification
• Be fluent in written and spoken English as well as a second language spoken by a substantial proportion of the Westminster population, ideally Arabic, Bengali, Farsi, Kurdish Sorani/ other Kurdish dialects, Somali, Amharic, Tigrinya (to a standard that enables accurate advice to be given in the language)
• Experience of working with interpreters in the delivery of advice
• Able to meet deadlines, work under pressure, meet performance targets and take responsibility for their work, while working flexibly within a team environment
• Able to relate to a wide cross section of clients in a non-judgmental way.
• Able to use a range of IT systems and packages confidently and competently to be able to support and encourage others in using online systems and resources to enable them to self-help.
• Able and willing to learn and assimilate new knowledge in a working environment.
• Able to give and receive feedback objectively and sensitively.
• Able and willing to work both on own initiative and as part of a team.
• Understanding of and commitment to the aims and principles of Asylum Aid service and commitment to equity, diversity and inclusion.
• Good understanding of the needs of migrants and asylum seekers and the issues and barriers that affect them in UK.

Desirable:

• Experience of specialist advice work, including appeals and mandatory reconsiderations
• Friendly, polite, and patient
• Experience of working under a relevant quality mark such as the Advice Quality Standard or Lexcel
• Understanding of the housing and other support available to people seeking asylum who do not have the right to work in the UK
• Experience of working with volunteers
• Experience of supervising other advisers, including volunteers  
• Demonstrable understanding of issues facing vulnerable clients whose English is not the first language and many with mental health problems.
• Lived or learned experience of the difficulties that migrants and refugee communities face when they have to deal with the UK welfare system
• Personal experience and/or Knowledge of the advice process and experience in the areas of either benefits, housing or debt.
• Experience of using interpersonal skills, including sensitive listening, and questioning skills to understand the needs of others,
• Ability to communicate with other organisations, housing, and welfare departments.

How to apply 

The first stage is to complete on our online application form on our website by 9am on 7th July 2025.

The website form will ask you to:

1. Upload a short covering letter. Please tell us why the position appeals to you, and how your

relevant skills and experience, including any voluntary experience and lived experience, matches the listed responsibilities and person specification. Please also state in your covering letter when you would be available to start the role.

2. Upload your current CV

3. Complete an online Equal Opportunities monitoring form – completion of this form will help us ensure that our recruitment procedures operate in such a way as to provide genuine equality of opportunity. The questions are entirely optional and this information will not be available to members of the selection panel.

Selection Process

We anticipate that we will invite candidates to an initial 15-minute online screening meeting week commencing 16 June 2025, followed by shortlisted candidates attending in-person interview week commencing 23 June 2025. We will also ask you to complete a short written task on the day.

We regret that we can only respond to applicants who make it to the interview stage.

Eligibility

Please note that the successful candidate must have the right to work in the UK (as a small charity we do not have the capacity to sponsor work visas).

Successful candidates will also be subject to a basic DBS check. If appointed, you will also be required to give your consent to the charity to receive regular updates on your criminal records status throughout your employment and to disclose any relevant convictions incurred during your time with us.

Adjustments

We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. If you require a different format of the application form, such as large print or Word format, or if you would like to discuss any specific requirements, please get in touch with us.

Assistant x 2

1 x to the CEO | 1 x Communications & Helpline

Location: Hybrid – working from home, with at least 1 day a month working from our office in Bracknell, Berkshire.

Contract: Full-time (35 hours per week).

Salary: £25,000 per annum

We’re looking for two enthusiastic, ambitious and organised individuals to join our team as Assistants, each supporting a different area of the charity. One role will provide high-level support to our Chief Executive Officer (CEO), while the other will focus on helping our Communications and Helpline team deliver their vital services. These are excellent opportunities to work at the heart of a charity that is committed to creating a dyslexia-inclusive society.

About the roles

Executive Assistant

This role will support the smooth day-to-day functioning of the CEO’s office, helping manage key processes, communications, and external relations. You’ll be central to diary coordination, board support, stakeholder liaison, and financial administration, contributing to strong governance and strategic delivery.

Key responsibilities include:

· Managing the CEO’s diary, inbox, travel and meeting logistics

· Preparing board papers, agendas, minutes, and reports

· Liaising with stakeholders and trustees

· Supporting advocacy and public affairs activity (e.g. parliamentary events)

· Helping with financial admin tasks such as raising invoices and supplier forms

· Providing wider administrative support to the senior leadership team as needed

This role would suit someone confident in managing sensitive information, working to tight deadlines, and liaising with senior contacts across the charity and beyond.

Communications & Helpline Assistant

This varied and rewarding role provides hands-on support to our helpline and external communications work. You’ll be helping our volunteers offer accurate and empathetic support to the public while also assisting with digital content, social media and outreach campaigns.

Key responsibilities include:

· Supporting helpline volunteer coordination, training and performance

· Helping develop and maintain helpline resources and records

· Creating and publishing content for our social media and website

· Supporting email marketing, digital analytics, and campaign promotion

· Assisting with press releases, stakeholder communications and events

This role is ideal for someone who enjoys helping people, has strong communication skills, and an interest in digital content and community engagement.

What we’re looking for (both roles)

· Excellent organisational, administrative and multitasking skills

· Demonstrable experience in a similar job

· Excellent written and verbal communication abilities

· A friendly, proactive, can-do attitude and attention to detail

· Confidence using IT systems, including MS Office and databases

· Ability to work independently and collaboratively in a small team

· Discretion when handling sensitive or confidential information

The following is also highly desirable - experience in a charity setting, knowledge of dyslexia/neurodiversity, and familiarity with tools like Xero, Canva, or WordPress (depending on the role).

Please view the job descriptions for additional information.

Why join us?

At the BDA, we are passionate about making the world more inclusive for people with dyslexia. You’ll join a friendly, supportive team where your work makes a real impact. Whether supporting our CEO’s strategic aims or helping deliver services to the public, you’ll be contributing to lasting change.

Closing date – 15 July 2025. Please note, we reserve the right to close these vacancies early if we receive sufficient applications for the roles. Therefore, if you are interested, please submit your application as early as possible.