Volunteer roles

The opportunity

The Finance and Audit Committee (FAC) provides BIICL’s Board of Trustees with oversight and assurance on our finances, controls, investments, and audit. We're looking for a chartered accountant or senior finance leader to chair the Committee and join our Board of Trustees at a pivotal moment: a new Director and CEO, a new Director of Operations in post, and a new strategy launching in 2027. You'll bring real technical credibility and the judgement to translate financial detail into confidence for a Board whose backgrounds are mostly legal and academic. In return, you'll help shape the next chapter of one of the world's most respected independent legal institutes.

The current Chair’s term ends in December 2026. We are seeking a successor to join in October, allowing time for handover and induction ahead of the November FAC meeting and the December Board meeting.

Purpose of the role

The Chair of the Finance and Audit Committee provides strategic, non-executive financial oversight rather than day-to-day accounting.

As a trustee, you hold joint legal and fiduciary responsibility for the charity’s overall governance, strategic direction and financial health.

As Committee Chair, you will act as a trusted advisor and critical friend to the Director and Chief Executive and the Director of Operations, ensuring that BIICL’s income is robustly governed, financial risks are mitigated, and resources are deployed optimally to deliver maximum social impact. BIICL outsources financial management to a specialist non-profit accountancy firm, overseen internally by the Director of Operations; you’ll evaluate how well that arrangement is working and recommend change if needed. 

Key responsibilities

Strategic financial oversight

· Budgetary scrutiny: oversee the annual £2.5m operational budget and financial forecasts provided by the executive team.

· Performance monitoring: review quarterly management accounts, analysing variances, cash flow health, and performance against key performance indicators (KPIs).

· Reserves management: champion the regular review of a robust Reserves Policy to safeguard the charity against sudden funding fluctuations.

· Investment assets: oversee the performance of the charity’s cash reserves and any investment portfolios, ensuring alignment with ethical investment strategies.

Audit, risk and internal controls

· Statutory reporting: lead the FAC in reviewing the Annual Report and Accounts, ensuring compliance with Charity SORP FRS102 and statutory filing deadlines.

· External audit: manage the relationship with the External Auditor, leading on the tender process and reviewing the post-audit management letter.

· Risk mitigation: oversee the financial section of the organisation’s risk register, ensuring internal controls are sufficient to prevent fraud and compliance failures across complex funding streams, and ensure FAC oversight of the wider Risk Register.

· Fiscal compliance: monitor compliance with complex tax regimes relevant to this scale, including VAT, Gift Aid, and trading subsidiary operations (as applicable).

Committee leadership and Board reporting

· Meeting governance: set the agenda and chair quarterly FAC meetings, fostering an environment of collaboration, constructive, and high-quality challenge.

· Board communication: report clearly to the full Board of Trustees, translating complex financial positions into strategic insights for non-financial board members.

Statutory trustee duties

· Legal compliance: ensure the charity complies with charity law, company law, and all other relevant legislation or regulation.

· Strategic direction: contribute actively to the Board of Trustees in setting the charity’s overarching vision, mission, values, and strategic goals.

· Asset protection: act as a responsible custodian of the charity’s assets, ensuring funds are spent solely in furtherance of its charitable objectives.

· Effective governance: attend and actively participate in full quarterly Board meetings, the Annual General Meeting (AGM), and strategic away days.

· Collective decision-making: maintain the principle of collective board responsibility, upholding and supporting decisions made by the wider board.

Legal and regulatory frameworks

The postholder is required to understand, uphold, and apply the following core regulatory frameworks:

· The 6 Essential Trustee Duties (Charity Commission Guidance CC3): You share collective legal liability to ensure the charity carries out its purpose for the public benefit, complies with its governing document, acts in the charity's best interests, manages resources responsibly, acts with reasonable care and skill, and remains fully accountable.

· Financial Reporting Standards 102 and the Charities SORP: Because our annual income exceeds £250,000, the accounts must be compiled under the Statement of Recommended Practice (Charities SORP), transparently separating restricted, unrestricted, and designated funds.

· The Charity Governance Code: Our Board intends to benchmark itself against this code. You will directly champion Principle 5 (Board Effectiveness) and Principle 6 (Risk and Control) to ensure internal controls are regularly evaluated.

Person specification

Experience and qualifications

· Financial qualification: chartered status (e.g. ACA, ACCA, CIMA, CIPFA) is essential.

· Senior leadership: proven experience operating as a CFO, Finance Director, or partner in a professional services practice in an organisation of similar or larger scale.

· Sector expertise: strong working knowledge of Charity SORP, restricted and unrestricted funding, and UK charity law is highly desirable.

· Governance background: previous experience as a trustee, non-executive director, or committee member is advantageous.  

Core skills and attributes

· Strategic clarity: ability to look past the numbers to see systematic risks and strategic opportunities.  

· Collaborative challenge: ability to robustly hold senior staff and third-party advisors to account while maintaining a supportive, professional working relationship.

· Communication: ability to explain intricate financial matters plainly to non-financial audiences.

· Commitment to the cause: a demonstrable passion for the charity’s core mission and alignment with its values. 

Terms of appointment

Term:

Trustee appointments are for a three-year term, renewable for a maximum of two consecutive terms.

Time commitment:

Trustees are required to commit approximately 8-10 days per year. There are four board meetings, four FAC meetings per year, a strategy day, plus approx. 2-3 hours per month for executive consultation. 

Location:

London/Hybrid – FAC meetings usually take place online; Board meetings and strategic away days are in-person, usually at our London office.

Remuneration:

This is a voluntary role and is not accompanied by any financial remuneration; however, all reasonable travel and out-of-pocket expenses are reimbursed.

Reporting to:

Board of Trustees / Chair of the Board

How to apply

To apply formally, please submit a CV and supporting statement, each no more than two sides of A4, clearly outlining your suitability for the role against the criteria in the person specification and your motivation for applying.

Please include your home address, contact email, and mobile number.

We aim to acknowledge receipt within 2-3 days.

Applications will be reviewed on a rolling basis. We expect to interview candidates from mid-September with a view to appointing by the end of October.

For further information about the role or to arrange an informal discussion, please contact Tom Asher, Director of Operations

We are seeking an experienced and passionate HR and people professional to join our Board and help shape an inclusive and supportive organisation. We are particularly interested in hearing from people with expertise in HR, people strategy, organisational development or workforce wellbeing, who share our commitment to creating a positive environment where staff and volunteers can thrive.

The Board of Trustees is responsible for the overall governance and strategic direction of the charity, developing CLAPA’s aims, objectives and goals in accordance with the governing document, legal and regulatory guidelines. You would be joining our board at an exciting time, as we continue to implement our 5-year strategy for 2025-2030.

The HR Trustee will contribute to all aspects of the charity’s governance while providing essential HR expertise to support and enhance our work. We are seeking an experienced people professional to help make a meaningful impact at CLAPA, in line with its strategic priorities.

About CLAPA

The Cleft Lip and Palate Action (CLAPA) is the national charity for people affected by cleft lip and palate in the United Kingdom.

CLAPA supports people affected by cleft to take control of their journey, connect with others, and use their voices to impact the future of care. Our vision is that no one affected by cleft lip and palate in the United Kingdom will go through their journey alone.

Midlands Air Ambulance Charity MAAC) is recruiting a new Trustee/Non-Executive Director to join our Board — an opportunity arising through natural succession (the end of a Trustee's term) and as part of the Charity's ongoing commitment to a skilled and diverse Board. Becoming a Trustee for MAAC will give you the opportunity to use your professional skills and life experience to make a demonstrable impact, helping us to provide outstanding helicopter-led medical services now and in the future.

We are looking for an accomplished, values-led individual with a strong record of senior leadership, gained in the public, private or third sector, and either proven board-level experience or the clear potential to contribute effectively in a board environment. You will bring sound judgement, strategic thinking and the confidence to provide constructive challenge, alongside a genuine commitment to MAAC's lifesaving mission.

First-time Trustees are warmly encouraged to apply — a structured induction, including a two-day governance programme, is provided. A close connection to Gloucestershire, Herefordshire, Shropshire, Staffordshire, the West Midlands or Worcestershire is desirable but not essential.

This is a voluntary role requiring approximately 10–12 days a year, including four Board meetings, four Committee meetings and an annual Away Day.

MAAC is partnering with Nurole, the leading board-level search specialist, to recruit a new Trustee.

Job Overview
We are seeking a dedicated and enthusiastic Volunteer Assistant to support our organisation's initiatives and community outreach programmes. This role is ideal for individuals passionate about public health, fundraising, and community engagement. As a Volunteer Assistant, you will play a vital role in assisting with various projects, educating the community, and helping to manage social media efforts to promote our mission.

Duties

• Assist in the planning and execution of community outreach events and fundraising activities.

• Support project management tasks by coordinating schedules, resources, and volunteer efforts.

• Educate community members about public health initiatives and available resources.

• Supervise volunteers during events to ensure smooth operations and provide guidance as needed.

• Manage social media accounts by creating engaging content to market our programmes and events.

• Perform administrative tasks such as data entry, record keeping, and maintaining volunteer schedules.

• Collaborate with team members to develop strategies for effective community engagement.

Qualifications

• Previous experience in public health or related fields is advantageous but not mandatory.

• Strong leadership skills with the ability to motivate and supervise a team of volunteers.

• Excellent project management skills with an organised approach to task completion.

• Proficient in social media management and marketing techniques to enhance outreach efforts.

• Strong communication skills, both verbal and written, with the ability to educate diverse audiences.

• A proactive attitude with a willingness to learn and adapt in a dynamic environment.

Join us in making a difference in the community while gaining valuable experience in a supportive environment!

Job Types: Part-time, Volunteer

Benefits:

• Casual dress

• Discounted or free food

• Employee discount

• Flexitime

• Free or subsidised travel

• Free parking

• Store discount

Work Location: In person

As a Client Services Helpline Volunteer, you will play an important role in supporting the delivery of our services. Working within a compassionate and inclusive environment, you’ll help provide high‑quality, person‑centred support to individuals seeking guidance, information, or reassurance.

This role involves:

1. Supporting callers on our helpline
2. Recording information accurately
3. Signposting to relevant partner services
4. Working collaboratively within a supportive team environment 

We ideally ask for a commitment of one 4‑hour shift per week, although we do appreciate that this may not always fit around everyone’s circumstances. Our helpline operates 24/7 and shifts are prearranged to suit volunteers’ availability.

Training:

The training for Client Services Helpline role consists of initial e-learning. Volunteers are also required to attend a weeklong virtual training session so that we can provide guidance and support to them whilst they navigate our systems for the first time as well as for us to go through our processes and ensure that they have all the access needed to succeed in the role.

The training runs Monday – Friday from 9am to 4pm.

Inclusive Boards is delighted to support University of Birmingham Guild of Students in their search for their next Chair of Trustees. 

The Guild of Students plays a key and pivotal role in the student experience at Birmingham, offering a range of services and activities which not only help to attract students to the University, but which also contribute to a vibrant student experience, as well as supporting the wider sense of community and belonging.

The breadth of the Guild’s service and activity portfolio is comparable with other large students’ unions in the Russell Group and as an organisation the Guild is well regarded within the sector. As leaders in the field, the Guild has paved the way in key areas such as representation, student groups and societies, social opportunities, events and activities.

About the Chair opportunity

This is a brilliant opportunity to join an award-winning, multifaceted, and complex charity as our next Chair of Trustees. The Trustee Board is collectively responsible for overseeing the affairs of the Guild and ensuring that the Guild works for and with its membership in all that it does.  The Chair’s role is to steward this at the highest level. They act as a role model for the Board, maintaining the highest standards of good governance, with a focus on strategy, risk, and long-term sustainability.

They must ensure a culture of inclusion, trust, and openness where all Trustees contribute their views and expertise, and champion student democracy. The Chair will work closely with the President and Chief Executive Officer, supporting them to achieve the aims and objectives of the Guild’s strategy and vision, and ensure the Guild meets the needs of its diverse student membership.

We are in the final year of the Guild’s 2022-27 strategy (aligned to the University’s priorities under its strategic framework, ‘Birmingham 2030’), making this a formative time as we look beyond 2027, in a challenging time for the Higher Education sector. We are seeking skilled leadership to continue to support us to deliver excellence and are, therefore, looking for an experienced non-executive, with demonstrable experience of supporting organisations at Board level.

The Guild values applications from a wide range of backgrounds that are reflective of the full diversity of Birmingham’s community, in particular from Black, Asian, and minoritised ethnicities as we seek to continually enhance diversity within our governance structures.

We would encourage candidates with current or previous experience in charities or the public sector, with experience of chairing meetings and of non-executive leadership, to apply. A connection to the Guild or University and/or to the West Midlands area is also beneficial, but not essential. Full details are outlined in the role description and person specification.

Role summary

Community Bereavement Cafés are welcoming and open spaces for people to talk about their grief.  Facilitators help run and facilitate the cafes.

A standard DBS check will be required for this role.

Main duties of this role may include any of the following:

· Help prepare the venue for the café set up – positioning chairs, preparing refreshments, making the seating welcoming and conducive to a positive experience.

· Welcome people as they arrive.

· Provide name labels to ensure people are known by name.

· Identify newcomers and assist them to settle in – making introductions and offering a helping hand to begin with. Being sure to withdraw yourself from the group when it feels right to allow peer support to take over and blossom.

· Offer and make drinks, clear cups etc.

· Facilitate a session in the Cafe after receiving bereavement training.

· Give notice before the café is due to end so that people can draw their conversations to a close.

· Occasionally, at the end, distribute feedback forms to participants to complete anonymously.

· When everyone has left, put the room back to how it was before the café started.

· Escalate any concerns or worries about attendees to the Cafe lead.

·Uphold strict confidentiality and maintain professional boundaries at all times.

Training & supervision

· Training provided in understanding grief and bereavement, communication and active listening skills, facilitating group spaces, safeguarding, boundaries, referral pathways, cafe operations and practical logistics.

· Monthly supervision/support.

· Ongoing training as required.

Experience & qualifications required

· Having excellent communication and listening skills.

· Ability to join in conversation and contribute appropriately.

· Happy chatting in a group or individually.

· Allowing others to speak and give them space to do that.

· Being comfortable discussing bereavement, death, dying and loss.

· Ability to judge the correct moment to leave a conversation, and have the confidence and skills to do that.

· Ability to effectively facilitate groups – creating a supportive environment in which everyone feels able and welcome to contribute, and in which no one person dominates to the detriment of others.

· Friendly and approachable.

· Empathic · Calm · Non-judgemental.

· Flexible in approach · Emotional intelligence, and alertness while facilitating.

· Being able to read situations and act appropriately.

· Reliable and punctual.

· Understand, and maintain the boundaries of your role.

· Well-developed coping strategies and resilience in discussing difficult feelings and bereavement.

· Able to respect, and maintain, people’s confidentiality.

· Able to ask for help and advice when situations arise that are beyond your own knowledge, capabilities, or comfort levels.

· To be self-reflective and make full use of supervision.

Are you keen to make the workplace fun and engaging for our great people providing great care through the power of cycling?

At West London NHS Trust we are passionate about great people providing great care by offering a highly personalised working experience. We are also aspiring to become one of the greenest trusts in London if not the UK. As a volunteer you will promote the diversity and inclusion for all staff, create a Bicycle User Group which is welcoming and accessible to all and develop and champion fun and engaging cycling moments throughout the year. 

This role involves:

• Using your own bicycle to live by your own values and love of cycling and embed them into the role
• Confident in speaking with others and encourage others to model same behaviours
• Create, promote and maintain a Trustwide Bicycle User Group
• Organise a group of specific ride events with the support from the Travel and Transport Department, encourage people from under-represented groups to take part
• Promote events through advertisement and branding with the support of the Communications and Facilities team.
• An expected time commitment of twice a month
• Adhere to the relevant policies and procedures of the Trust, including Infection control, Health and Safety, Safeguarding, Equality and Diversity, Data Protection and Confidentiality policies
• Opportunities to get involved in other areas of the Trust’s work, including our NHS careers 

What we do

Respair Therapy C.I.C. began in 2023 with a simple belief: dance belongs to everybody, and every body. Like many of the people we work with, Respair does not fit neatly into one box. Our work exists on a spectrum, from the gloriously frivolous to the deeply serious.

At one end, we hire out silent disco equipment so that people can turn their living room, kitchen or garden into a dancefloor. We create joyful events where people can put on a pair of headphones, choose their music and dance together without worrying about what they look like. Income from silent disco hire goes back into Respair, so a party in someone’s garden can help another person access psychological support.

At the other end is Dance Movement Psychotherapy, or DMP. This is not a dance class or an informal wellbeing activity. It is a recognised form of psychotherapy in which movement, the body and the relationship between client and therapist are central to the clinical work.

In the UK, Dance Movement Psychotherapists complete postgraduate training at Master’s degree level, including clinical placements, personal therapy, supervised practice and academic research. Qualified practitioners register with the Association for Dance Movement Psychotherapy UK and work to professional and ethical standards. DMP is used within NHS services, as well as in schools, mental health services, social care, charities and private practice. It is serious clinical work that can support people experiencing trauma, abuse, anxiety, depression, loss, relationship difficulties and other forms of psychological distress.

Between these two ends are projects such as Babe Club, our silent disco for parents, carers and babies; therapeutic movement in schools; and work with neurodivergent people, adults with learning disabilities and people living with dementia.

Our work is inclusive, trauma informed and anti oppressive. Whether we are helping somebody throw a brilliant party or supporting a person through specialist psychotherapy, we are creating more opportunities for people of different ages, backgrounds and abilities to experience movement, connection and psychological support.

How do we what we do

Respair is run by a Founding Director and team of Supporting Directors who volunteer their time. The Founding Director is also the Lead Psychotherapist and Facilitator. We meet quarterly to discuss the finance, legal and compliance aspects of the work. We have an accountant and a book keeper and we use Quickbooks to keep everything in one place. We apply for funding from local and national funding bodies. We have been successful in securing over £24,000 in restricted funds, and we have plans to apply for more. 

What we need

Respair is a creative and responsive organisation, so new ideas and opportunities can appear quickly. We need a Finance Director who can help us pause, understand the numbers and decide what is realistic.

The right person will be financially experienced, practical and approachable. They will look beyond whether the figures add up to help us understand what they mean, ask difficult questions and give clear advice.

Essential skills and qualities

The successful candidate will:

• Have substantial experience using QuickBooks.
• Have experience working with a charity, Community Interest Company, social enterprise or other small mission driven organisation.
• Understand restricted grants, funder budgets and financial reporting.
• Be able to prepare and interpret annual budgets, project budgets, cash flow forecasts and management accounts.
• Compare actual income and expenditure against agreed budgets, identify significant differences and recommend action.
• Assess the financial impact of new projects, contracts, staffing decisions and significant purchases.
• Develop proportionate financial policies and controls, including reserves policies and spending limits.
• Read annual accounts and ask sensible questions before they are approved.
• Explain financial information clearly to people without a finance background.
• Give honest, independent advice and offer thoughtful challenge, including when the Managing Director or Board may have hoped for a different answer.
• Be trustworthy, reliable and able to handle sensitive information confidentially.
• Support Respair’s commitment to inclusion, fairness and accessible mental health support.

The Finance Director will work closely with Debbie, our Founding Director, so a warm, straightforward and respectful working relationship will be important.

Desirable skills and qualities

It would be helpful if the candidate also has:

• A recognised finance qualification, such as ACA, ACCA, CIMA or AAT.
• Previous experience as a finance director, treasurer or board member.
• Knowledge of payroll, PAYE, pensions, Corporation Tax and Companies House reporting.
• Experience working constructively with bookkeepers and external accountants.
• An interest in mental health, therapy, community work or the creative arts.

We do not expect one person to know every answer. We do expect them to recognise the limits of their knowledge, ask questions and seek specialist advice when needed. A sense of humour and an understanding of the slightly unpredictable nature of a small, growing organisation would also be very welcome.

About now-u

now-u is a non-profit that aims to inform, inspire and empower people to help tackle pressing social and environmental issues, in partnership with charities.

People can often feel overwhelmed by large-scale problems and powerless to help, but all of us have the ability to contribute to meaningful change. This is where now-u comes in.

We connect people who are looking for ways to make a difference with impactful organisations and actions, enabling regular learning and action around key local and global issues. By bringing together the actions of individuals across the now-u community, we can help drive positive and lasting change.

About the role

We are looking for a motivated, talented and reliable generalist to join our small non-profit team in the voluntary role of Head of Operations.

You will join the leadership team of our remote charity start-up and work closely with the CEO to help stabilise the organisation’s operations and support its growth.

This is a broad and varied role, suited to someone who is comfortable working across different areas of the organisation, including campaigns, marketing, partnerships, fundraising and core operations.

We are looking for someone who can take a proactive approach, help build and lead small volunteer teams, support the delivery of effective strategies and contribute to high-impact charitable campaigns and future opportunities for now-u.

Strong communication, project management and people skills will be important in helping the organisation deliver its long-term strategy and continue developing sustainably.

Key responsibilities

• Oversee day-to-day operations and make adjustments where required.
• Review the effectiveness and efficiency of internal and external operational processes and identify opportunities for improvement.
• Assess team capacity and support the recruitment of new volunteers where needed.
• Support different teams with their day-to-day operations and provide strategic guidance.
• Develop and implement growth strategies in collaboration with the leadership and strategy teams.
• Support efforts to make now-u financially self-sufficient through fundraising and revenue generation.
• Lead core operational areas including financial management, HR and legal compliance.
• Manage, support and motivate volunteers.
• Work closely with the CEO and wider leadership team to support organisational priorities and long-term strategy.

About you

We are looking for someone who is proactive, organised and comfortable taking responsibility across a range of operational areas.

You should be confident working with different people and teams, able to manage competing priorities and comfortable solving problems as they arise.

You will also need to be motivated by now-u’s mission and committed to making a positive difference through social and environmental causes.

Essential skills

• Strong interpersonal skills.
• Good time-management and organisational skills.
• Strong problem-solving ability.
• Ability to communicate clearly and work collaboratively.
• Ability to manage competing priorities and work independently when required.
• Commitment to now-u’s mission and charitable causes.

Desirable experience

• Management experience.
• Strategic planning experience.
• Start-up experience.
• Operations experience.
• Experience managing or supporting volunteers.
• Experience working within a charity or non-profit environment.

Time commitment

8–10 hours per week

Length of commitment

This is a long-term voluntary role, with a minimum commitment of 6 months.

What you will gain

This role offers the opportunity to take on a senior operational position within a small and developing non-profit organisation.

You will have the chance to work closely with the CEO and leadership team, contribute to organisational strategy, support teams across different areas of the charity and play an important role in helping now-u grow and strengthen its operations.

It is a strong opportunity for someone who wants to develop further experience in operations, leadership, strategy and the charity sector while contributing to meaningful social and environmental causes.

About now-u

now-u is a non-profit that aims to inform, inspire and empower people to help tackle pressing social and environmental issues, in partnership with charities.

People can often feel overwhelmed by large-scale problems and powerless to help, but all of us have the ability to contribute to meaningful change. This is where now-u comes in.

We connect people who are looking for ways to make a difference with impactful organisations and actions, enabling regular learning and action around key local and global issues. By bringing together the actions of individuals across the now-u community, we can help drive positive and lasting change.

About the role

We are looking for an organised and motivated individual with a passion for charitable causes to lead our Campaigns team.

The Campaigns team is responsible for curating the content available on the now-u app. This includes learning materials, actions and charitable campaigns designed to inform people about social and environmental issues, inspire them to get more involved and make it easier for them to take meaningful charitable action.

As Campaigns Lead, you will lead a small team of 1–2 Campaign Researchers and support the regular development and curation of new campaign content.

You will also have the opportunity to help shape our content strategy going forward, with the aim of engaging more people in impactful charitable action.

The role involves working closely with other department leads and contributing to wider organisational strategy.

Key responsibilities

• Lead and support a small team of 1–2 Campaign Researchers.
• Run fortnightly Campaigns team meetings.
• Guide the team in researching and curating new campaign content.
• Quality check content before publication.
• Support the content upload process.
• Create and maintain a Campaigns calendar.
• Incorporate relevant suggestions and opportunities from charity partners.
• Help shape the future direction of now-u’s campaign content.
• Attend fortnightly meetings with other department leads to discuss progress, priorities and wider strategy.
• Work collaboratively with colleagues across now-u to support the organisation’s wider objectives.

About you

We are looking for someone who is organised, proactive and interested in using research and digital content to support positive social and environmental change.

You should be comfortable working independently while also collaborating with a small team and communicating with colleagues across different areas of the organisation.

You do not need extensive leadership experience, but you should be interested in developing your leadership skills and supporting others to produce high-quality work.

Essential experience

• Research experience.
• Good organisational and time-management skills.
• Strong written communication skills.
• An interest in social, environmental and charitable causes.
• Ability to work collaboratively and contribute ideas.
• Attention to detail, particularly when reviewing content.

Desirable experience

• Previous leadership or team coordination experience.
• Experience with digital campaigns.
• Experience with charity campaigns or within the charity/non-profit sector.
• Experience creating or curating digital content.
• An interest in content strategy and audience engagement.

What you will have the opportunity to do

This role offers the opportunity to take ownership of an important area of now-u’s work while developing experience in team leadership, campaign research, digital content and strategy.

You will work with a small and motivated team, contribute ideas to the future direction of our campaigns and help create content that encourages people to learn about important issues and take meaningful action.

Most importantly, you will have the opportunity to contribute directly to now-u’s mission of helping people become more engaged with the social and environmental issues that matter.

 Role summary

To assist with the picking, packing and despatching of New Goods orders to all St Helena shops, via the Donation Centre delivery operation. 

 Main duties of the role 

  • Assist with the picking and packing of New Goods stock, preparing it for pick-up via the Donation Centre delivery drivers

• Assist with the unpacking of goods from outside suppliers

• Assist with stock takes and spot checks

• Use a computerised stock management system to maintain accurate weekly and monthly stock reports

• Assist with keeping the stock room tidy and clean

• Managing and reporting damaged stock according to company procedures

• Ad hoc printing, laminating etc when required

• Work as part of a small but busy team. 

Role summary

To be the first point of contact for patients, clients and visitors to St Helena, maintaining a professional approach while being warm and welcoming, responding to general enquiries as part of the reception team.

Provide telephonist and reception services to St Helena Hospice.

Welcome and direct clients arriving for counselling or therapy sessions and maintain a presentable and welcoming venue.

An enhanced DBS check is required for this role.

Main duties of this role may include any of the following:

· Be the first point of contact for patients, clients and visitors to St Helena, maintaining a professional approach while being warm and welcoming and responding to general enquiries where possible.

· Ensure visitors sign in on arrival and follow current directions for sanitising hands and PPE where required.

· Inform staff members promptly of clients arriving for counselling or therapy sessions offering and providing refreshments.

· Receive and transfer telephone calls through the main switchboard relaying messages via email, written message or hand delivery ensuring they are directed to the right person.

· Direct couriers to the main reception for deliveries and collections.

· Ensure all information is kept secure and maintain confidentiality under data protection regulations at all times regarding all patients, clients, staff and other volunteers.

· Open and close up reception area at start or end of each shift.

· Maintain a clean and presentable reception area.

· Check counselling rooms before and after sessions to ensure they are presentable for use, tidying where necessary.

· Check the kitchen remains tidy and restock with tea, coffee, and milk as required.

· Take payments for purchase of goods, using card payment system or cash handling, documenting record of sales following relevant guidance.

Training & supervision

· All volunteers are required to complete mandatory online training relevant to the area of their voluntary role; this will include safeguarding.

· First day induction with line manager.

· Attend any reception meetings as required, to remain up to date with organisational changes.

· Supervision and regular updates with dedicated line manager.

· Enhanced DBS check.

Experience & qualifications required

· Experience of working on reception desirable but not essential as training will be given.

· Experience in a customer or patient facing role.

· Able to demonstrate good organisation and attention to detail.

· Reliable, organised, honest and punctual.

· Excellent communication skills, verbal and written.

· To undertake any other tasks as requested/deemed appropriate with the nature of the role.

· Be able to remain calm in difficult situations.

· Sensitivity and understanding.

Community Café Volunteers

The Bridge Community Hut, N15 6SE

Love cooking? Enjoy meeting people?

Join our friendly community café team!

We are looking for enthusiastic and reliable volunteers to help create a welcoming space where local residents can enjoy good food and great company.

🕒 Open 3 days per week (including Saturdays), 10:00am – 4:00pm

What you’ll do

• Help prepare simple, nutritious meals
• Serve food and drinks with a smile
• Keep the kitchen and café clean and organised

 What we’re looking for

• Friendly, positive, and team-oriented
• Interest in cooking or community work
• Willingness to learn (no experience needed!)

 What you’ll gain

• Valuable café and teamwork experience
• New skills (with training available)
• A pathway into employment
• Meet new people and be part of your community 

How to apply 

To apply, please email or post your CV