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National Energy Action, Newcastle upon Tyne (Hybrid)
£32,062 - £36,983 per year
Join NEA as our next Finance Officer and help strengthen our financial systems while growing your career in a supportive national charity.
Posted today

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World Land Trust, Halesworth, Suffolk (Hybrid)
£25,500 starting salary up to £27,950 per year subject to experience and qualifications
Posted 4 days ago
Circles South East, Didcot, Oxfordshire (Hybrid)
£42,350 per year
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TLC: Talk, Listen, Change, Multiple Locations (Hybrid)
£28,398 - £34,266 per year
We are looking for a DRIVE Intensive Case Managers to support the delivery of DRIVE services across North Cheshire and Greater Manchester.
Posted 1 week ago
Royal Geographical Society, Multiple Locations (On-site)
£27,675 – £28,550 per annum, depending on experience and qualifications.
Posted 1 week ago
Closing in 3 days
Caudwell Children, Multiple Locations (Hybrid)
£33,000 - £36,000 per year
We are seeking an experienced and enthusiastic Volunteer Manager (maternity cover) to join our dedicated team of professionals.
Posted 1 week ago Apply Now
SHINE - Spina bifida • Hydrocephalus • Information • Networking • Equality, Multiple Locations (Hybrid)
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Shine delivers high-quality support and creates opportunities for people living with spina bifida and/or hydrocephalus
Posted 1 week ago Apply Now
Closing in 5 days
Public Sector, London (Hybrid)
£150 - 170 per day
Posted 3 weeks ago Apply Now
Closing in 5 days
Save the Children, Farringdon (Hybrid)
£69,200 - £76,900 per year
Save the Children UK is looking for an individual with Salesforce CRM and Agile Product Ownership experience to join us as CRM Product Lead.
Posted 3 days ago
Closing in 7 days
Single Homeless Project, London (On-site)
Starting at £34,127 and rising incrementally to £36,947 per annum
As Night Manager, you will lead the overnight service, making sure young people experience safety, consistency and support.
Posted today
Page 18 of 40
Basingstoke (Hybrid)
£58000 - £71000 per annum
Full-time
Job description

Are you experienced in leading a team within Service Charges?

We have two fantastic opportunities to join our Service Charges team as Regional Service Charge Managers. Based from our office in Basingstoke, you'll combine office and home working in line with our hybrid approach, with occasional travel to our Wembley office for team meetings.

The Role

Reporting into the Head of Service Charge Setting and Administration, you'll be responsible for managing and coordinating the Regional Service Charges team in the South West region in the delivery of the service charge calculations (all tenure types) and annual service charge statements to customers in line with legal and regulatory requirements. The portfolio consists of approximately 20,000 units with a total annual service charge income budget of c.£20 million. Responsibilities include:

  • Managing the Regional Service Charge team with a focus on articulating a clear vision, providing direction, and promoting a culture of accountability, high performance, and continuous improvement

  • Setting the annual service charge expenditure and income budget across all tenures within the region

  • Accountability for the annual service charge estimate and final account process, ensuring the risk associated with rechargeable service charges is effectively managed and regulatory time scales are met

  • Working collaboratively across the business to support continuous service improvement and deliver excellent customer service to customers across different tenure types, ensuring compliance with legal requirements

  • Reviewing and approving the certification of annual service charges, documenting the calculation and apportionment process, including the reports and supporting documentation to facilitate the certification

  • Producing and analysing regular reports on recoverable repairs and maintenance expenditure, estimated service charge income and ad-hoc reports dependant on business requirements

What we're looking for

You should have previous experience in a similar management role within service charges. You'll need to demonstrate strong technical knowledge, being adept in managing fixed and variable charges in a large and complex setting, preferably in a housing context. You'll also need:

  • To be an experienced leader, skilled in developing high-performing teams and consistently maintaining high operational standards

  • Thorough understanding of the Landlord and Tenant Act 1985 (as amended) and other guidance and best practice for service charges

  • To be qualified by experience or a qualified accountant with a solid understanding of accounting practices and concepts including account reconciliations

  • Ability to take ownership and work independently whilst meeting tight organisational deadlines

  • Strong stakeholder management skills, demonstrating collaborative, cross-functional working relationships, including experience liaising with external stakeholders, e.g. auditors, regulators and Ombudsman

  • Experience in directly engaging with customers, addressing queries, and delivering clear, concise written communication

  • Strong experience with Microsoft Office applications, including intermediate / advanced excel

  • Knowledge and experience of using housing management and property management systems (e.g. Workday, SUN, Agresso, NEC, Active H or similar)

Organisation
Sovereign Network Group View profile Organisation type Non Charity Employer Company size More than 1000
Posted on: 06 August 2026
Closing date: 03 September 2026 at 20:36
Job ref: JR739
Tags: Finance