Customer insight manager jobs

Main Role & Responsibilities

The post holder will be an active member of our programmes team and will work across our portfolio of programmes, with responsibility for engagement within Wales. Although remote working, they would need to be living in Wales for travel purposes.

They will be responsible for regional stakeholder engagement, developing and maintaining relationships and promoting Ygam training. They will recruit suitable delegates to Ygam’s full portfolio of workshops.

They will provide training both face to face and online and will be responsible for the delivery of our assured workshops and promoting the work of Ygam at conferences and events.

The post holder will maintain excellent relationship with Ygam Stakeholders and beneficiaries, providing ongoing support to organisations, to help them implement Ygam resources, and visits to schools and organisations as part of this work is crucial. The post holder will gather data to support Ygam to understand the impact of our work.

Who are we looking for?

Ygam is seeking a proactive, adaptable, creative, resilient individual, who has the ability to work remotely, autonomously and as part of a team. They must have outstanding communication skills, be highly organised, and an excellent team player.

At Ygam, we are committed to safeguarding and the protection of children and vulnerable people in our work. We will do everything possible to recruit only suitable people to work with children or vulnerable people.

Ygam is an equal opportunity employer. It is Ygam’s approach that all employees have a working environment which promotes dignity and respect and where individual differences, and the contributions made are recognised and valued.

We welcome the unique contributions that you can bring and encourage people from underrepresented backgrounds to apply to join our team, including people with lived experience of gaming and gambling harms, people with disabilities, people from minority ethnic groups, LGBTQ+ people, neurodiverse people and armed force veterans.

 

Role Requirements

Duties will include but not be limited to:

Planning 

· Network and develop stakeholder relationships, leading the recruitment of delegates suitable to Ygam’s programmes.  

· Develop a regional presence to amplify Ygam’s mission and vision

· Manage multiple stakeholders and understand their roles and requirements, providing detailed information on options and long-term support

· Develop stakeholder relationships and a strong pipeline of delegates to attend the workshops delivered by Ygam, ensuring workshops are well attended.

· Identify and attend conferences, seminars, and organisational events to support our work. 

· Signpost organisations to the Ygam Family Hub to increase awareness.

· Work closely with The Programme Lead: Delivery and outcomes, to develop objectives and review individual performance.

Delivery 

· Deliver the Ygam portfolio of workshops (online and face to face).

· Deliver workshops directly to children and young people in education and non-education settings

· Provide high quality training to a range of professionals in line with Ygam’s Quality Assurance processes.

· Deliver workshops and training independently as well as through team teach approach.

· Be responsive to delegates needs, answering questions and queries in a supportive manner.

· Promote Ygam’s additional offerings, such as Alumni and resources.

· Provide an excellent customer service to delegates.

Outcomes:

· Provide ongoing support to schools and youth organisations to help imbed Ygam materials within curriculum.

· Ensure accuracy of data utilising the CRM system

· Deliver and develop team teach opportunities to support teachers and other professionals to implement Ygam resources.

· Develop Case study opportunities to understand the impact of the Ygam resources.

· Work with the Insight team and evaluators to measure impact and performance. 

Learning and Development:

· Self-identify any gaps in knowledge and any CPD to help you do your role effectively.

· Ensure all relevant CPD is completed and up to date on platforms such as IHasco.

· Attend support sessions with line manager (both remotely and in person). 

· Record performance in your monthly 1-1’s with your line manager.

Administration:

· Send out joining instructions via our CRM system to delegates prior to workshops. 

· Record attendance and email delegates post workshop to gather feedback. 

· Ensure all records are maintained in accordance with GDPR/data protection legislation.

Person Specification 

Essential:

· Prior experience in delivering training to adults and children

· Ability to translate complex issues to delegates and respond thoughtfully to questions

· Experience of delivering online learning and face to face learning

· Stakeholder engagement experience across children’s services

· Outstanding verbal and written communication skills

· Outstanding understanding of IT applications (MS Word, Excel & PowerPoint especially).

· Experience of developing and delivering a sales pipeline and achieving KPI’s.

· Experience of driving projects to achieve agreed outcomes.

· Ability to work in a highly organised manner with a keen eye for absolute detail.

· Self-administrating experience.

· Prior experience of working within education, youth work or children’s services

· Prior experience of selling/promoting a product or service.

· Employment rights to live and work in the UK.

· Experience of working collectively as a team to meet targets.

· Willingness to travel to provide training regionally and nationally for Ygam

Desirable:

· An understanding of education within Wales, including the Curriculum for Wales and RSE, and how to engage in this sector across all education phases.

· An understanding of public health approach to gambling harms

· An understanding of NICE guidelines in relation to gambling

· Outstanding networking skills

· Experience utilising CRM systems, in particular Salesforce

* Please note that this vacancy is advertised as a full-time role; however, applications from candidates seeking part-time hours are welcome, and we would consider appointing two part-time individuals. 

Expiry Date: 13th August 2026 - 12pm

Interviews: w/c 17th August 2026

The successful applicant will be subject to reference checks, an Enhanced DBS check, and must have Employment rights to live and work in the UK.

This Charity is made up of an astounding group of professionals who believe that people's sight matters. This is a pivotal moment for the charity, as they prepare for the opening of a new Eye Health in 2027, and evolve into a national funder to expand their grant making reach and impact across the UK. The team is looking to appoint a prospect research manager and Prospectus is leading the search.

Prospect research manager

Permanent, 37.5 hours per week (flexible working available)

Hybrid (2 days in Old Street)

£53,786-£62,750

The prospect research manager will be responsible for defining, implementing and delivering the prospect research strategy, and will lead the prospect research team and line manage two part-time prospect research officers and a part-time prospect research assistant. They will also play a leading role in fundraising data processes within the team and further developing the CRM functionalities with a strong focus on data and insight to guide team activity. They will provide insight, analysis and forecasts using bespoke research and data analytics to support the charity's planning, activity, performance, reporting and growth, and will lead their team to work collaboratively across the charity's wider team to conduct due diligence.

The selected candidate will have significant experience of managing a prospect research function and will have a thorough detailed knowledge of the voluntary sector. You will have excellent research skills in major gifts fundraising with demonstrable experience in identifying and researching prospects at the six and seven figure levels. You will have excellent analytical skills, including data reporting with the ability to interpret financial data and translate that data into actionable insights, and a strong understanding of relational databases.

To apply

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process then please contact Femke Vorstman at Prospectus. 

In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply. To formally apply, you will need to complete a supporting statement (answers to three questions shared in the JD) by COB on Monday 17 th August.

Online harm is not inevitable. This is our urgent and hopeful mission.

We are Molly Rose Foundation, founded following the death of 14-year-old Molly Russell. We work at the intersect of suicide prevention, online safety, and tech accountability to demand a safer online world and move beyond the preventable harm. We believe a better online world is possible, one where young people are protected, championed and equipped with the skills, confidence and critical algorithmic literacy they need to navigate digital spaces and thrive.

Working closely with the Head of Partnerships and Fundraising, we’re looking for a Trusts and Foundations Manager to join our small team at a critical growth point to build and deliver a Trusts Fundraising Strategy (currently projected to generate c.£600K in 2027) laying the groundwork for long term, sustainable income generation as part of our wider Fundraising Strategy.

This is a new role for someone with substantial experience working in Trusts Fundraising, as well as strong project development skills, who can take our fledgling portfolio of funders and transform it into a pool of engaged supporters invested in MRF’s work in the long-term. You will have a demonstrable track record of securing five-six figure sums, the ability to create propositions in collaboration with programmatic colleagues, and the confidence to present compelling cases for support to a range of philanthropic organisations. You will also have excellent communication skills both written and verbal, a keen eye for connecting philanthropic organisations to the right projects to develop meaningful relationships, and the skills to deliver high-quality, detailed bids to further our strategic objectives.

We're particularly interested in hearing from applicants with experience working in one or more of the following areas: online safety, tech accountability, suicide prevention, education or children’s mental health.

You will join a small, ambitious organisation with big plans and a strong values-led culture. If you're motivated by improving online safety, suicide prevention and helping young people to live long and stay strong, we'd love to hear from you.

We offer a comprehensive package that includes:

• 27 days annual leave plus 1 volunteering day, rising to 30 days holiday after three years’ service;
• Annual leave buyback scheme, with the option to purchase up to 5 additional days;
• Employee pension scheme;
• £500 employee wellbeing budget;

We welcome applications from diverse range of applicants in circumstances, and actively welcome flexible working requests (any requests would be on the understanding that this is a full-time position).
 

Application Process
To apply, please send a CV (max. 2 sides A4) and cover letter (max. 2 sides A4) via the Charity Jobs website. In your covering letter we'd like to understand how you meet the person specification for this role - your application will be scored against these criteria.

Application closing date: Monday 17 August 2026 at midnight we may close early should we receive a high volume of applications but no earlier than Monday 10 August. 

There will be an initial interview held online during the week of 24 August 2026 and a follow-up second stage meeting that will be in-person in London (dates TBC).

 

About Morden College

We’re an almshouse charity with a proud history of providing homes, support, and care for older people in south-east London for over 300 years. Today, we’re building on that legacy with a clear and ambitious strategy focused on enabling our residents to live as independently, safely, and meaningfully as possible. We aim to create thriving communities where every person feels known, valued, and supported.

We provide almshouse accommodation and care services to over 250 older people across two sites in Blackheath and Beckenham, including our 28-bed care home and domiciliary care services. Our vibrant and diverse resident community enjoys a wide range of events and activities, and each site offers welcoming spaces for socialising, including bars and Café 19 in the award-winning John Morden Centre.

At the heart of everything we do is a commitment to dignity, purpose, and inclusion. We actively combat loneliness, challenge ageism, and promote healthy ageing. As part of our team, you’ll help foster social connection and contribute to a community where both residents and staff can thrive. We embrace equity, diversity, and technology to deliver sustainable, high-quality services that make a lasting difference.

Role overview

Communications plays a vital role in helping Morden College deliver its vision and strategic ambitions.

We're looking for an experienced Communications Manager who can create clear, engaging and impactful communications that help residents and colleagues feel informed, connected and involved in the future of Morden College.

This is a highly collaborative role at the heart of our organisation. Working across teams, you'll help bring our strategy, values and ambitions to life through communications that build understanding, trust and a shared sense of purpose. You'll support colleagues and leaders to communicate effectively, explain change clearly, celebrate success and ensure residents receive timely, accessible and meaningful information.

We're looking for an exceptional writer and communicator with a talent for turning complex information into clear, engaging content. You'll be naturally curious, enjoy building relationships, and have a strong editorial eye for what matters most to different audiences.  You'll know how to communicate with clarity, empathy and impact.

You'll lead the development and delivery of internal and resident communications across a range of channels, including newsletters, website content, the resident portal, leadership communications and our staff intranet. You'll also play a key role in strengthening communication practices across Morden College, improving planning and ways of working, supporting colleagues to communicate confidently, and ensuring communication is consistent, accessible and audience-focused.

You'll oversee the day-to-day development of key communication platforms helping to ensure they remain effective tools for information sharing, engagement and community connection.

Most importantly, you'll help ensure our communications reflect who we are: an ambitious, responsible, compassionate and collaborative organisation committed to creating thriving communities where people in later life can live with independence, dignity and purpose.

Main Responsibilities of the role
1. Communications planning and ways of working

Develop a structure, consistent and audience-focused approach to communications across Morden College by:

• Creating communication plans, schedules and content calendars
• Establishing clear processes for requesting, developing and approving communications.
• Introducing guidance on lead times, responsibilities and expectations
• Supporting teams to plan communications proactively
• Developing templates, tools and guidance to improve the quality and consistency of communications
• Building understanding of how colleagues can work effectively with the Communications function
• Supporting the development and effective use of digital communication systems, including CRM-based platforms, to improve audience understanding, communication planning and engagement
• Working collaboratively with colleagues to ensure communication systems support accurate information management, effective targeting and a positive user experience
• Using insight, feedback and engagement data to continually improve communications and strengthen audience engagement

2. Content and storytelling

Capture engaging and high-quality communications that help residents and colleagues understand, connect with and contribute to life at Morden College.  This includes:

• Resident newsletters
• Website stories and organisational updates
• Annual report and impact reporting content
• Stories celebrating residents, colleagues and partners
• Communications about strategic priorities, service improvements and organisational change
• Content that demonstrates how Morden College is evolving to support more people in later life

3. Resident communications

Working closely with colleagues in Resident Services to:

• Develop and maintain website and resident portal content
• Create accessible communications for residents using a range of channels
• Support resident meetings, engagement activities and events
• Deliver information campaigns across our communities
• Ensuring communications are inclusive, accessible and easy to understand

4. Colleague communications

Working across the Charity to deliver effective internal communications, including:

• SharePoint intranet content
• CEO updates and leadership communications
• Quarterly College Conversations staff briefings
• Organisational announcements
• Change communications
• Support HR with colleague engagement initiatives
• Working closely with the Records Management Lead to promote good information-sharing and best practice in document management

5. Supporting organisational change 

Support leaders and teams to communicate change effectively, including:

• Progress against strategic priorities
• New services and initiatives
• Technology and new ways of working
• Sustainability and ESG activity
• Service improvements and organisational developments

6. Communication standards and brand

Champion high-quality communications by:

• Promoting brand guidance and tone of voice using the Morden College Message House
• Supporting colleagues to communicate effectively and confidently
• Encouraging accessible communication practices
• Developing templates, guidance and communication resources
• Promoting high standards of writing, editing and content creation
• Arranging and using high-quality photography, video and visual content
• Supporting effective communication planning and coordination across the organisation

Person specification

About you

You are an experienced and confident communications professional who combines strong writing skills with the ability to build relationships, influence colleagues and create effective ways of working.  You enjoy understanding complex organisations, finding the stories that matter and turning complex information into clear, engaging communications.

You are organised, proactive and confident working with people across all levels of an organisation. You will bring a collaborative approach, helping colleagues communicate more effectively while ensuring communications are planned, consistent and aligned with Morden College’s values and priorities.

Essential criteria

• Experience working in a communications role, particularly internal communications, colleague engagement or organisational communications
• Excellent writing, editing and proofreading skills.
• Experience creating engaging communications across a range of channels and audiences
• Experience developing communication plans and coordinating communications activity
• Experience managing websites, newsletters, intranets or other communication platforms
• Ability to understand complex information and translate it into clear, accessible and engaging messages
• Experience building effective relationships and working collaboratively with colleagues at all levels
• Strong organisational skills with the ability to manage multiple priorities and deadlines
• Understanding of inclusive and accessible communication practices
• A proactive, collaborative and solutions-focused approach

Desirable criteria

• Experience working in a charity, housing, care, health, community or similar organisation
• Experience communicating with residents, service users or community groups
• Experience supporting organisational change and engagement activities
• Experience using SharePoint, CRM systems or similar intranet platforms
• Experience using audience insight and analytics to improve engagement
• Understanding of GDPR, information-sharing and good digital practice
• Experience supporting the development or implementation of CRM systems, customer databases or digital engagement platforms.
• Understanding of digital inclusion and approaches to increasing confidence in using technology
• Experience creating photography, video or visual content.
• Experience working with older people or services that support people in later life

Location: Blackheath with option to work at our Beckenham site 

Reports to: Head of Impact

DBS Disclosure: Enhanced

Please note the applications for this role will close on 02/09/2026 with the interview dates to be confirmed. 

PURPOSE OF ROLE

As part of Caudwell Youth’s five-year strategy to Go National, this role will lead the development and delivery of the organisation’s first online mentoring service.

The Project Manager for Online Services will oversee the pilot, implementation and ongoing management of the programme, ensuring safe, accessible and high-quality support for young people. Working closely with the Deputy CEO and internal teams, the role will shape the future of Caudwell Youth’s digital support offer.

Key Duties

• Lead the pilot and implementation of Caudwell Youth’s national online mentoring programme.
• Manage the digital platform where the online mentoring will take place, ensuring it operates effectively and provides a user-friendly service.
• Working in conjunction with internal teams to develop evaluation and evidence outcomes of the pilot.
• Oversee the day-to-day delivery of the online mentoring programme, ensuring safe, consistent and effective support for young people.
• Understand and analyse user journeys, using the data and insight to shape current programmes and ensure continuous improvement of online services.
• Identify opportunities to expand reach and accessibility for young people who may face barriers to in-person support.
• Ensure robust safeguarding practices within digital mentoring environments with support from Deputy CEO.
• Ensure the programme provides consistent, safe and effective support for young people.
• Monitor programme performance and contribute to evaluation and reporting for internal learning and funders.

Coordination & Development

• Develop processes, guidance and resources to support safe and effective online mentoring.
• Develop and coordinate collaboration with stakeholders
• Carry out user research and usability testing with young people and mentors to continuously improve the service.
• Support the recruitment, onboarding and training of volunteer mentors delivering online mentoring.
• Provide guidance and support to volunteers to ensure they feel confident delivering mentoring in a digital environment.
• Develop and maintain risk management processes specific to online delivery.

Partnership & Liaison

• Communicate technical requirements and flag any issues to the online mentoring platform provider, to ensure the platform supports safe and effective service delivery.
• Collaborate with the team, and stakeholders in the design phase on the platform

General

• Undertake and identify training as required and take a positive approach to personal development.
• Fulfil the duties and responsibilities of an employee as regards to Health and Safety at Work, including own safety and self-management.
• Undertake any other reasonable tasks deemed necessary.

Experience & Skills (Essential):

• Experience delivering or managing online or digital services, ideally within a support, education or youth-focused environment.
• Experience managing projects from development through to implementation, including coordinating multiple stakeholders.
• Experience supporting, coordinating or supervising volunteers or frontline staff.
• Strong communication and organisational skills, with the ability to coordinate teams and manage competing priorities.
• Ability to work collaboratively with technical teams (developers, designers or platform providers) with an understanding of user experience and accessibility.
• Experience carrying out user research or usability testing, and gathering data, feedback and evaluation to review and improve services.
• Ability to develop and implement processes and systems to support effective programme

Experience & Skills (Desirable):

• Experience working with young people, mentoring programmes, or wellbeing services.
• Knowledge of digital safeguarding and managing risk in online environments.
• Experience developing or launching new services, pilots or programmes.
• Experience working within a charity or non-profit organisation.
• Experience delivering or supporting national or remote services.

Why Work For Us

We are an experienced team that are dedicated to improving the lives of the young people we support.

Benefits:

• Flexible working
• Hybrid – working from home and in the community
• Private Healthcare (including Employee Assistance Programme and extended counselling sessions)
• Life Insurance
• Group Personal Pension with a 5% employer contribution and Salary Sacrifice Scheme
• 25 days annual leave (FTE) plus bank holidays, plus charity closure between Christmas and New Year
• Extra paid day off on your birthday
• Paid day off for volunteering in your community
• Training opportunities to support your personal development
• Employee discounts on everyday goods and services
• Being part of a passionate and dedicated team

Caudwell Youth is committed to safeguarding and promoting the welfare of children and young people and expects all employees and volunteers to share this commitment. As part of this commitment, we undertake disclosure checks in accordance with the Codes of Practice for all. Having a criminal record will not automatically exclude applicants.

As an organisation supporting young people with care experience, with mental health and those at risk of criminal exploitation and offending, we are keen to receive applications from those with lived experience. For those who are care experienced, we will guarantee an interview.

We actively seek to bring diverse perspectives and experience, and especially welcome applications from disabled people and those from Black, Asian, Minority Ethnic backgrounds and LGBTQIA+.

Job Title:  Third Party Manager

Location: Hybrid with 1 day per week in the London Office

Hours: 35 hours per week                                  

Contract type:   12 month Fixed Term Contract 

Salary:             £39,219 per annum

What we do: We help young people through cancer

How we work: We’re Determined, United, Spirited and Kind

What we’re looking for:

 

• Experience leading high-impact third-party fundraising events, growing income and delivering exceptional supporter experiences.

• Ability to use insight and data to identify opportunities and deepen supporter engagement.

• Strong relationship-building skills, with experience managing stakeholders, budgets and event delivery.

•  A passion for developing and empowering team members, supporting their professional growth.

Key dates:

Applications by 16th August, 1st Stage Interviews w/c 24th August online and 2nd Stage Interviews w/c 31st  August potentially in person.

 

How to apply:

You’ll need to register on our portal, complete a short application form and answer questions about your skills and experience in relation to the role.

What we offer:

• Leave: 25 days of annual leave, which increases with service, in addition to bank holidays and a 3 or 4 day closure over the Christmas period. We also have finish early Fridays in August and quarterly reset days to step away from day to day work and refocus.
• Flexible bank holidays: the option to swap five UK public holidays (except 25th, 26th December, and 1st January or any substitute bank holidays for these dates) for other dates off.
• Paid Carer and Compassionate Leave: paid time off to care for family members or dependants.
• Paid Parental Leave: enhanced pay for parental leave such as maternity leave, paternity leave or adoption leave.
• Paid Volunteering Leave: support your community by taking paid leave for volunteering activities.
• Health Cashback Plan: access a health cashback plan to cover medical expenses.
• Life assurance and Income Protection: financial support if you’re unable to work due to illness or injury.
• Discount scheme: access exclusive savings at various high street retailers and gyms.
• Flexible Working: we care about your wellbeing and encourage flexible work arrangements to promote work-life balance.

Our commitment to inclusion and accessibility: 

At Teenage Cancer Trust one of our key focuses is around equity and making sure our services are accessible and inclusive to all young people with cancer, with no-one left behind. We have the same goal for people working with us.

Teenage Cancer Trust is committed to recognising and valuing individual differences and the contributions of all people.
Should you require any assistance or adjustments to support your interview process, such as additional time for tasks, meeting the panellists beforehand, information in another format or a different interview format (online/offline/in person), please don’t hesitate to get in touch with the HR Team and we will do our best to accommodate your request. 

We are a Disability Confident employer which means we have committed to offering interviews to disabled candidates who meet the essential criteria for the role listed under the 'What you'll bring to the team' section of the job description and shortlisting questions.

To opt into this scheme, please enter ‘yes’ in the appropriate question on the application form.

Please note that in recruitment campaigns with a high volume of candidates opting into the scheme, interview offers will be made only to those who best meet the essential criteria and provide the strongest responses to the shortlisting questions. 

We are unable to offer individual feedback at the shortlisting stage. 

Privacy and Safeguarding: 

At Teenage Cancer Trust we take our commitment to safeguarding seriously and work to protect and promote the rights of the young people who we support.Our safeguarding responsibilities extendto the children and adults who work to support the charity, who we also have a duty of care to protect.Safeguarding isat the forefront of each activity we carry out.In line with our approach, this role issubject to a DBS check(Disclosure and Barring Service). 

For information on how we collect, store and process personal data please contact the HR Team

From Puppy to Partnership: Help Transform Lives Through Finance
Lead our finance team to make a tangible difference by managing funds to create life-changing assistance dogs for disabled people.

About Canine Partners
At Canine Partners, we breed, train, and support expert assistance dogs to create loving, life-changing partnerships with disabled people. Across the UK, we support people with a variety of physical disabilities and their families, carefully matching them with a dog that suits their needs, personality, and lifestyle.
Our dogs bring confidence and independence, love and companionship, reducing reliance on carers and giving people the freedom to live life their own way.

The Role

Position: Finance Manager
Hours: 37.5 hours per week
Location: Homebased or Hybrid.
Travel: Occasional travel to the National Training Centre, in Leicestershire for managers meetings or staff engagement days.

Financial sustainability is essential to ensuring Canine Partners can continue to deliver life-changing support to our beneficiaries. You will play a key role in supporting this by overseeing all financial activities, reporting and providing analysis for the organisation whilst maintaining robust financial controls, driving continuous improvement and leading on the ongoing development of our financial systems. Working alongside the Finance Director, you will also support the development of the Finance team and help maximise the benefits of our newly implemented finance system.
What You'll Be Doing

• Working with budget holders and project leads as a business partner by providing the required tools, insights and analysis, you will provide them with easy-to-understand financial information, support planning and inform decision making.
• Manage the budgeting and quarterly forecasting processes.
• Maintain the financial data and records to reflect the needs of the charity.
• Analyse financial information and provide modelling and data analytics as requested to support decision making and planning.
• Be responsible for development and implementation of all finance systems, and their integration with the CRM database and other operational systems.

About You

• Qualified accountant (CIPFA/CIMA/FCA/ACA/ACCCA) with relevant senior financial experience in organisations with multiple income streams and/ or £3m+ in revenue.
• Methodical with an eye for detail.
• Flexible and adaptable.
• Strong ICT skills, including database (Office 365, specifically excel).
• Effective written and oral communication skills.
  
  

Most importantly, you will be passionate about the transformative impact that our assistance dogs provide to our beneficiaries.

Ready to Make a Difference?
If you are excited about this role, don't hesitate to apply! We welcome applicants who bring unique perspectives, and would be delighted to hear from you. Please apply online with a comprehensive CV and supporting statement explaining how you believe you match the requirements of the role.

Please note we may interview candidates prior to the closing date. If we find a suitable candidate or receive a high volume of applications, we may close this advertisement prior to the closing date so apply now to ensure you don't miss out! Please be assured that we contact all candidates regarding the outcome of their application, this may take longer if we receive high volumes of applications.

Closing date: 24th August 2026

We recognise the benefit of diverse experience and welcome and encourage applications from all sections of the community. We are a disability confident committed employer.

REF-230021

Operations Manager - Responsive Repairs (Stratford): £65,000 per annum

Goodman Masson delighted to be partnering with Local Space, an ambitious and values-driven housing association, to recruit an exceptional Operations Manager – Responsive Repairs. This is a fantastic opportunity to join an organisation that is genuinely making a difference by providing safe, high-quality homes for people experiencing homelessness across London and Essex.

Reporting directly to the Head of Asset Delivery, this is a pivotal leadership role with responsibility for shaping and driving the delivery of responsive repairs across a diverse housing portfolio. You'll lead the operational performance of Responsive Repairs, Voids, Legal Disrepair & Insurance, and Healthy Homes, ensuring services are efficient, compliant, customer-focused and deliver outstanding outcomes for residents.

This is far more than a traditional repairs management role. You'll have the opportunity to influence strategy, lead service transformation, and play a key role in ensuring the organisation remains at the forefront of regulatory compliance, particularly around damp and mould management and Awaab's Law. Working closely with senior leadership, you'll provide assurance to the Executive Team and Board while driving continuous improvement, operational excellence and value for money.

Leading a team of experienced Contracts Surveyors and Asset Delivery Officers, you'll oversee contractor performance, manage significant operational budgets, mitigate legal disrepair and insurance risks, and use data and performance insight to enhance service delivery. You'll also champion an exceptional customer experience, ensuring residents receive a responsive, high-quality repairs service that helps them feel safe and secure in their homes.

This role would suit an experienced operational leader from a housing association, local authority or wider social housing environment who has a strong background in responsive repairs, contract management and service improvement. You'll be someone who enjoys leading high-performing teams, thrives on driving change and is passionate about delivering services that genuinely improve people's lives.

Local Space is entering an exciting period of growth and transformation, underpinned by a strong social purpose and an ambitious corporate strategy. Their culture is built around collaboration, accountability and continuous improvement, making this an outstanding opportunity for someone looking to step into a highly influential leadership role where they can make a tangible impact on both residents and the wider organisation.

If you're looking for a role that combines operational leadership, strategic influence and genuine social purpose, or know someone who is, I'd love to speak with you. 

Get in touch:[email protected]

Compassion in World Farming International is a global movement transforming the future of food and farming. Lead our UK and international legacy marketing programme and help inspire supporters to leave a lasting gift for farm animals, people and the planet.

Senior Legacy Marketing Manager (UK and International)

Role type: Full time; Permanent

Location: Godalming, Surrey - HQ. Hybrid working pattern 2x days per week in the office: Tuesdays & Thursdays. The office is located close to Godalming station, with direct trains from/to London Waterloo in approximately 45 minutes. 

Salary: £45,000 to £50,000 per annum (depending upon skills and experience)   

About the role 

As our Senior Legacy Marketing Manager (UK and International), you’ll lead the strategic development and delivery of Compassion in World Farming’s legacy marketing programme across the UK and internationally. This is a vital role within our Global Fundraising team, helping to shape a sector leading legacy strategy that inspires supporters to leave a lasting gift for farm animals and the planet. 

As part of this exciting role, you’ll be responsible for: 

• Legacy strategy and coordination – Leading the development of Compassion’s UK and international legacy marketing strategy, reporting on KPIs and identifying opportunities to strengthen engagement and investment.
• UK legacy marketing delivery – Overseeing and delivering legacy communications across direct mail, email, social media, website content, events, supporter engagement and promotional campaigns.
• International legacy delivery – Supporting fundraising teams in France, Italy, the Netherlands, Spain, the USA and Poland to deliver locally relevant legacy campaigns, content, training and enquiry handling.
• Supporter care – Responding sensitively and efficiently to legacy enquiries and helping colleagues feel confident talking to supporters about gifts in wills.

About you

To succeed as our Senior Legacy Marketing Manager (UK and International), you’ll be a confident and strategic legacy marketing professional with a strong track record of delivering impactful campaigns that inspire supporters to leave a very special gift. You’ll bring a deep understanding of legacy fundraising, ideally gained within the charity or NGO sector, and feel comfortable working across both UK and international markets. 

You’ll be highly organised, proactive and detail-oriented, with the ability to craft compelling messages for direct response and manage multi-channel campaigns. 

Skills and experience you’ll need to bring as part of this role: 

• Track record and knowledge of legacy marketing and legacy strategy, ideally as a practitioner.
• Strong understanding of direct marketing, digital marketing or supporter fundraising, with excellent copywriting and creative skills.
• Proven strategic planning skills, with the ability to manage budgets, suppliers, data and reporting.
• Experience of working collaboratively with international teams across multiple countries and time zones.
• Ability to engage supporters with sensitivity, care and confidence, including through legacy events and enquiry handling.
• Proficiency in relevant fundraising or database systems, ideally Salesforce CRM.
• A demonstrable interest in farm animal welfare issues and Compassion’s mission.

If you don’t meet every requirement but believe you could thrive in this role, we encourage you to apply.

Why join us

This is a rare opportunity to lead a global legacy marketing programme that directly supports a mission to end factory farming. 

We offer a supportive, flexible workplace with a strong focus on wellbeing and development, including: 

• 25 days annual leave + bank holidays 
• Health Cash Back Plan and 24/7 GP access 
• Employee Assistance Programme and MHFA support 
• Premium Calm App subscription 
• Electric car scheme available
• Defined contribution pension scheme 
• Enhanced discretionary sick pay 
• Hybrid working model (role and location dependent) 
• Free onsite parking and office next to mainline station 
• Cycle Benefit scheme and other savings options 
• Ongoing learning and development opportunities 

How to apply and key dates

If you’re ready to make a global impact, we’d love to hear from you. Please submit your CV and a cover letter outlining how you meet the Person Specification. To support a fair and unbiased recruitment process, we kindly ask that you do not include a photo in your CV. 

Please note that we may begin interviews on a rolling basis, so early applications are encouraged. 

Closing date: Friday 14 August 2026

1st Stage (Teams) Interview: Week commencing 17 August 2026

2nd Stage (Face to Face at HQ) Interview, with task: Week commencing 24 August

“Join us in building a more compassionate future for animals, people, and the planet.”

As part of Stage 1 interviews, shortlisted candidates may, for some roles, receive pre‑shared, values‑based interview questions to support a positive candidate experience. If you require any adjustments during the recruitment process, please let us know, we’re always happy to support candidates.

About Compassion

Compassion in World Farming International is a leading global organisation working to end factory farming. Founded in 1967 by British farmer Peter Roberts, we’ve spent over 50 years driving change, successfully campaigning to ban cruel practices such as barren battery cages, veal crates, and sow stalls across the UK and Europe.

Our work combines advocacy, campaigning, and collaboration with policymakers and businesses to promote animal welfare and sustainable food systems. We envision a future where animals are treated with compassion, and farming supports both people and the planet. To learn more about our mission, culture, and opportunities, please explore our Candidate Pack, and Careers Page on our website. 

To comply with legal requirements in the UK and internationally, all applicants must be able to demonstrate their right to work in the country where the role is based.    

Compassion in World Farming is absolutely committed to providing equal opportunities for everyone regardless of their background.  We value diversity and live experience and acknowledge the underrepresentation of people from certain backgrounds, both within our organisation and across the sector.  We welcome applications from underrepresented groups, whether these be of ethnicity, gender, identity, religion, physical ability, sexual orientation or other. 

Who we are

Alzheimer Scotland is Scotland’s national dementia charity. Our aim is to make sure nobody faces dementia alone. We provide support and information to people with dementia, their carers and families, we campaign for the rights of people with dementia and fund vital dementia research.

What you’ll do

You will be joining an ambitious team of fundraisers and communicators, passionate about our cause, and about to embark on a journey to grow our fundraised income and engagement.

As National Fundraising Growth Manager, you will provide dedicated growth capability across Alzheimer Scotland’s national fundraising portfolio. Working across established products such as Tea & Blether, Memory Walk, Shooting Stars and other participation fundraising initiatives, you will identify where growth can be achieved and help shape the plans, partnerships and routes to market that make it possible.

You will work collaboratively with colleagues in Fundraising, Communications, Corporate Fundraising, Community Fundraising and Localities, using data, insight and market awareness to reach new audiences, increase participation, build strategic partnerships and support sustainable unrestricted income growth.

What you’ll have

You will bring experience of growing participation, supporter acquisition or customer acquisition, and of delivering measurable commercial or income growth. You will be commercially minded, curious and confident building relationships with a wide range of partners and stakeholders, with strong analytical skills and the ability to use insight and data to identify growth opportunities.

You will also have excellent communication, relationship-building and influencing skills, experience managing projects and budgets, and the ability to work collaboratively across multiple teams without direct line management responsibility. You will understand how audience growth, acquisition and insight can shape effective promotional activity, while working with communications colleagues rather than owning every delivery channel.

For a full job description, please visit our website to fill out an online application form. Applicants must complete the form on our website to be considered for this role. CV applications will not be considered.

The successful candidate for this post will be required to provide proof of right to work in the UK and may also be subject to a further check through Disclosure Scotland.

Closing date: 31 July

Interview date: 11 August

National Sales Support Manager

Starting full-time salary £26,172.40 a year. The role also includes a £5,000 a year car allowance and £1,750 a year additional allowance

Field based

Job description

Are you motivated by helping retail teams grow, perform and deliver great results? Do you thrive in a role where no two days look the same?

If so, this could be the opportunity for you.

The National Sales Support Manager will provide consistent, high impact support across Scope’s Retail Operation, focusing on engagement, training, onboarding and the delivery of national commercial initiatives.

The role will work at a national level to build capability, support performance improvement and deliver agreed projects that contribute to sustainable income growth and a consistent experience for colleagues and customers.

Permanent, full time (35 hours a week)

Location: Field based. Travel will be required as part of this role, along with opportunities for some home working.

We welcome all applications by 11:59pm GMT on Monday 10 August 2026.

There are two roles available.

The Role

In this role, you’ll

· Deliver training to shop teams and managers, supporting new initiatives (including eBay Live) and building capability through structured programmes.

· Provide onboarding for new managers and ongoing support for colleagues stepping into new or evolving roles, particularly during periods of change.

· Lead national commercial initiatives and use data-driven insights to improve shop performance through targeted support

· Plan and deliver focused interventions in priority shops, addressing challenges and embedding sustainable improvements.

· Support recruitment activity, including first-round interviews, where required.

· Collaborate closely with Area Managers and Retail Support teams, planning activity at a national level to maximise impact, and sharing best practice across shops.

For more information about the role’s responsibilities and the skills and experience required, please visit our website.

About you

· Strong understanding of charity retail operations, with the ability to improve commercial performance using data, KPIs and targeted actions.

· Experienced in designing and delivering engaging training, both face-to-face and digital, simplifying complex information into practical learning.

· Skilled in coaching and supporting managers and teams to build confidence, embed new ways of working and sustain performance improvements.

· Proven ability to work across multiple locations, managing priorities effectively and adapting approaches to different teams and environments.

· Excellent relationship-building skills, with the ability to influence and work collaboratively with a wide range of stakeholders.

· Highly organised, with strong planning and prioritisation skills to manage multiple initiatives and deliver results.

· Confident using digital tools and supporting others to adopt new systems and ways of working.

Please give examples in your application to show how you have these skills.

We also ask you to share how you support Scope’s values and our goal of a fair and equal future for disabled people.

Our values

Pioneering, Courageous, Connected, Open, Fair.

We trust each other and give colleagues freedom to be creative, push boundaries, and change minds.

Working in Our Shops

Our shops are the face of our retail brand, run by dedicated, creative, and passionate teams. We focus on sustainable fashion, engage with local communities, and lead volunteers to deliver a great experience for colleagues and customers. Funds raised support Scope’s mission of achieving equality for disabled people and their families.

Shop Hours

Scope shops are open every day.

Full-time: 35 hours per week, five days out of seven

Part-time: Weekly hours on a seven-day rota

Additional information

You must have the legal right to work in the UK to apply for this role. We cannot provide visa sponsorship.

Anonymised applications

We use an anonymised application process to support our commitment to equality, diversity and inclusion.

All applicants must submit an anonymised CV and complete a short online application form.

Disability confident scheme

We are proud to be a charity committed to disability equality. We welcome applications from disabled people and anyone with an impairment, long-term condition, or access need. We want our colleagues to reflect the diverse communities we serve.

Scope is a Disability Confident Leader. We are committed to making sure disabled people have fair and equal access to work. As part of this, we aim to offer an interview to disabled applicants who meet the essential requirements of the role.

To be considered under our Offer an Interview Scheme (previously the Guaranteed Interview Scheme), please tick the relevant box on your application form.

If you need any adjustments or support during the recruitment process, please email us via our website.

You can also find more information about requesting adjustments for interviews on our website.

Important to know:

You must meet all the essential requirements in the job description.

If we receive a high number of applications for a role, we may need to prioritise interviews for disabled applicants who best meet the role criteria.

Equality, Diversity and Inclusion (EDI)

EDI is a priority at Scope. We welcome applications from people of colour and other underrepresented communities. We aim to create a culture where everyone feels they belong, treating all with dignity and respect. As a disability equality charity, accessibility and inclusion come first. We listen, learn and continuously improve.

You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.

Benefits

· 27 days holiday and bank holidays

· Flexible, hybrid, and remote working options

· Pay progression at 6 months and 2 years

· Company pension

· Excellent training and career development

· Strong colleague networks (disability, race, LGBTQ+, gender, social mobility, carers, young people)

· Discounted gym membership, cycle-to-work scheme, and more

One in four of us in the UK are disabled and we are a diverse, proud, and vibrant community. We’re here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses.

Together we will be unstoppable.

How to apply

Please visit our website and apply online.

Application closing date - 10/08/2026

Location: Leeds (Hybrid working - an expectation of 3-4 days each week in the office or out at external events/meetings)

1st stage interviews: 1st of September (over MS Teams)

2nd stage interviews: 7th of September (face-to-face in our Leeds Centre)

Join The King’s Trust as a Delivery Partnership Development Manager and play a pivotal role in expanding the partnerships that power life-changing opportunities for young people. Sitting at the heart of our Delivery Partnerships team, you will lead the development of high-quality, commercially viable partnerships across priority locations, ensuring we can reach more young people with impactful employability programmes. This is a highly visible role where strategy meets delivery: shaping local partnership plans, unlocking employer and training opportunities, and driving measurable impact at scale.

You will translate strategy into clear, deliverable plans and performance outcomes. Working closely with internal teams and external partners, you will identify growth sectors, build strong employer networks, and develop compelling partnership proposals and agreements. Your work will directly influence how effectively we connect young people to jobs, training and work experience, while maintaining strong standards in safeguarding, compliance, and inclusion.

We’re looking for a commercially minded, purpose-led leader who brings strong stakeholder management, analytical thinking, and the ability to turn insight into action. You will combine partnership development expertise with a genuine passion for supporting young people, alongside the confidence to influence others, deliver on key performance metrics, and produce results in complex environments. This role is ideal for someone who thrives on building relationships, creating opportunities, and driving tangible social impact.

This role will suit someone who:

• Has experience developing partnerships across employers, training providers or sector networks
• Brings strong commercial acumen, with the ability to build proposals, budgets and agreements
• Understands the barriers facing young people and is motivated to create meaningful change
• Is confident working with data, insight and labour market trends to inform decisions

If you want to combine leadership, partnership development and social impact in a role where your work directly improves young people’s futures, this is a powerful opportunity to do exactly that.

What happens next?  

Please submit a CV, and Cover Letter that includes your experience, transferrable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date. 

Why do we need Delivery Partnership Manager - Leedss? 

Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training.The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives and we couldn’t do this without the important work of Delivery Partnership Manager - Leedss! 

Perks for working at The Trust! 

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year 
• Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
• You can volunteer for and/or attend events – The King's Trust Awards, Pride, active events etc. 
• In-house learning platform! Develop your skills for your career and your role 
• Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas. 
• Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network). 
• Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave. 
• Interest-free season ticket loans 
• The Trust will contribute 5% of your salary to the Trust Pension Scheme 
• Generous life assurance cover (4 x annual salary) 

ALDER HEY CHILDRENS CHARITY

Job title: PR, Communications & VIP Engagement Manager

Salary: £39,428-£50,450

Hours: 37.5 hours per week

Location: Mix of home working and office based (office is at Alder Hey, Liverpool). Hybrid working available.

About us

Alder Hey Children’s Charity raises vital funds to help make Alder Hey Children’s Hospital a truly world-class, patient-friendly hospital for the 450,000 patients and families we care for every year.

The charity helps to fund a range of activities and projects that are designed to enhance and improve the lives of our amazing young patients. This includes the funding of specialist medical equipment to ensure our brilliant surgeons and clinical staff have the most up to date and cutting edge technology available and funding hi-tech distraction equipment designed and proven to reduce pain and anxiety in our patients. We also fund a range of programmes and special projects such as our ward musicians, our on-site magician and the play specialists we have on every ward.

About this role

Are you passionate about using the power of storytelling, media and influential voices to create lasting change for children and young people?

This is an exciting opportunity to join Alder Hey Children's Charity as our Communications, PR & VIP Engagement Manager, helping us deliver our vision of a healthier, happier and fairer future for every child and young person.

Every day, Alder Hey Children's Charity works to create magical moments, fund pioneering research, invest in world-leading innovation and champion better health and wellbeing for children. As part of our ambitious team, you'll play a vital role in sharing these stories, inspiring support and helping more people understand the difference they can make.

You'll lead the Charity's public relations, media and VIP engagement programme, developing creative campaigns that raise awareness, strengthen our reputation and grow our impact. Working alongside colleagues across fundraising, marketing, advocacy and Trust communications, you'll secure high-profile media coverage and build meaningful relationships with celebrities, ambassadors, influencers and public figures who share our passion for improving children's lives.

This is a varied and rewarding role that combines strategic thinking with hands-on delivery. You'll help shape how the Charity is seen, ensure our incredible stories reach new audiences and harness the support of influential advocates to drive fundraising, awareness and policy change.

If you're an experienced communications professional with outstanding media instincts, exceptional relationship-building skills and a passion for making a difference, we'd love to hear from you.

Key Responsibilities will include:

· Leading the Charity's PR and media programme, identifying and delivering proactive communications opportunities that raise awareness, strengthen our reputation and showcase the impact of our work.

· Developing engaging communications and storytelling across press, digital and campaign channels, ensuring consistent messaging that supports fundraising, advocacy and organisational priorities.

· Building and nurturing relationships with celebrities, ambassadors, VIP supporters and media contacts, creating meaningful partnerships that champion Alder Hey Children's Charity and inspire wider support.

· Planning and delivering high-profile visits, events and campaign moments, working collaboratively across the Charity and Trust to create memorable, safe and impactful experiences.

· Working closely with colleagues across fundraising, marketing, advocacy and Trust Communications to deliver integrated campaigns, maximise opportunities and protect the Charity's reputation.

· Monitoring and evaluating communications and VIP engagement activity, using insight and learning to continually improve our impact, profile and supporter experience.

Other Duties  

• Be an outstanding advocate for Alder Hey Children’s Charity in line with the core values of the organisation. 

• Be an active and supportive member of the Alder Hey Children’s Charity team, contributing to the team’s development and working collaboratively with colleagues and volunteers.

• Attend and support events run by fundraising teams where required, including occasional out-of-hours working. 

• Gain and maintain an in-depth knowledge and understanding of the charity’s work, priorities and future plans. 

Please see the attached Job Description and Person Specification for more information.

Our Values

At Alder Hey Children’s Charity, our values guide how we work. Being courageous, working together, showing passion and embracing creativity enables us to support the hospital in delivering the very best care for young patients and their families.

Courage

We try new things, take risks and innovate. We speak up, take accountability and act with responsibility.

Together

We work as one team, sharing knowledge and learning. We partner with patients, families, supporters and colleagues.

Passion

We are passionate about what we do and inspire others.

Magic

We are creative, fun and child-led, creating special moments and going the extra mile.

Additional Information

In April 2025, the charity adopted a four-day working week policy. Staff previously working 37.5 hours now work 30 hours across four days, maintaining full pay while supporting a better work-life balance.

This job description outlines the general nature of the role and is not exhaustive. It may be subject to change in line with organisational needs.

Alder Hey Children’s Charity will make reasonable adjustments where required and is committed to equal opportunities and safeguarding children and vulnerable adults.

The post holder will be required to complete an enhanced DBS disclosure check.

How to apply

You can apply by clicking the link below. Applications must include your CV and a covering letter (no more than one side of A4) which answers the following questions:

· How do you meet the person specification? If you don’t exactly meet all of the role requirements but have transferable skills please do consider applying and provide details as part of your answer.

· Why do you want to work for Alder Hey?

Additional information is included within the Job Description and Person Specification.

Closing date: Monday 24th August, 12pm

Interviews will be held in person at Alder Hey on Tuesday 8th September 2026

Since 1892, Birmingham Dogs Home has been rescuing, reuniting and rehoming dogs across the West Midlands. Each year, thousands of dogs receive the second chance they deserve because of the generosity of our supporters.

As we prepare to celebrate our 135th anniversary, we're investing in our income generation team and are now looking for an experienced Events & Community Fundraising Manager to help shape the next stage of its development.

You will lead an established portfolio of fundraising activities, building on the success of our events portfolio such as Family Fun Day and Santa Paws, whist growing participation in challenge events and developing new community fundraising opportunities across the West Midlands.

Working closely with the Head of Income Generation, you'll lead our events and community fundraising programme, line manage our Community Partnerships function and play a key role in developing one of the charity's most important income streams.

About You

We're looking for someone with experience in events and/or community fundraising who enjoys working with people and creating new opportunities.

You will be organised, able to manage competing priorities and comfortable taking responsibility for your own work. You will enjoy developing relationships with supporters, community groups and colleagues, and won't be afraid to try new ideas if they have the potential to grow income or improve our supporters’ experience.

You will recognise the importance of delivering an excellent experience for our supporters and understand the role that events and community fundraising play in helping Birmingham Dogs Home achieve its ambitions.

In return, we offer:

• Two weeks' free dog boarding
• 25% discount on veterinary treatment
• Free on-site parking
• Life assurance
• BHSF Health Plan
• Employee Assistance Programme
• Pension contribution
• Ongoing CPD and development opportunities

If you're looking for a role where you can make a genuine difference, we'd love to hear from you.