Location: Bristol Office
Salary: £27,950 per annum (Band C), rising to £29,095 per annum after successful completion of a 5-month probationary period
Job Type: Fixed Term (12 months, with possibility of extension), Full time (37.5 hours per week), part time considered (minimum 30 hours per week)
The role:
Working within our Household Energy Services (HES) team, the Trainee Energy Advisor role is for those who would like to learn the skills and gain experience of providing energy advice to households.
You’ll be providing energy advice on our advice line and through a range of related projects, supporting low income and vulnerable households with billing queries, applications for grants and referrals to contractors for insulation and heating improvements. There may also be the opportunity to staff events and give advice to clients in person.
As part of the role you’ll complete our HES Training Programme, including a City & Guilds qualification in Energy Awareness. Successful completion of your probationary period will lead to a change of role to Energy Advisor for the remainder of the contract.
Specific responsibilities
An applicant appointed to the role will be expected to:
- Work on the advice line and other telephone advice projects, making and receiving calls from people who may need help with energy-related issues.
- Record client details accurately and use your own knowledge to assess the help and support needed.
- Refer clients to other support organisations in their area as appropriate.
- Identify energy improvements that can be made to clients’ properties and refer them to installers who can carry out the work.
- Help vulnerable clients make applications for grants and switch energy tariffs where appropriate.
- Listen attentively to callers, some of whom may be angry or in distress, and respond to their needs in an empathetic way.
- Follow advice line processes and procedures.
- Maintain accurate records on our client database, including handling sensitive data appropriately and in compliance with GDPR guidance.
- Remain vigilant for safeguarding concerns during client interactions and report promptly to the designated Safeguarding Officer.
- Undertake the HES Training Programme, including the City & Guilds Level 3 Energy Awareness and Level 2 Fuel Debt Advice in the Community courses.
To see a more detailed list of responsibilities please see the supporting documents attached. These documents are also available to download from our website.
About you:
Essential attributes for this role include:
- Ability to respond to clients in a respectful and engaging manner.
- Ability to communicate effectively with people, both verbally and in writing.
- Ability to work well in a team and identify how your skills complement others.
- Ability to maintain admin systems independently and accurately.
- Highly organised, with strong time and workload management.
- Empathy and compassion, with an awareness of the need to maintain your own wellbeing.
- A commitment to CSE’s aims and values of collaboration, conscientiousness and initiative.
- Skilled in the use of MS Office applications including Word, Excel and Outlook.
- Understanding of safeguarding principles and the importance of protecting vulnerable individuals.
Please note, the above is an overview of the skills required for this role. To see the full list of essential and desirable skills please see the attached job description.
Benefits:
CSE offer a range of other benefits including:
- Company pension scheme (8% employer, 6% employee contributions)
- You will be entitled to 25 days' paid holiday, pro rata for part-time hours (plus statutory holidays)
- Subsidised bike purchase and Tech Scheme
- Life Assurance
- Health Cash plan
- Retail discounts
- Discounted breakdown cover and many more.
- We will pay fees and expenses on relevant training courses.
- We are flexible with the working hours of this role and will discuss this openly if you are invited to interview.
How to apply
To apply, please download and complete the application form available from our website and send it to our Jobs email. Your application should demonstrate your suitability for the role against the criteria outlined in the person specification and job description.
The closing date for applications is 5pm on Wednesday 30 September 2026.
Interviews are expected to take place Tuesday 6 and Wednesday 7 October 2026 (in person at our Bristol office), though this is subject to change.
If invited to interview, we will ask you to provide evidence of eligibility to work in the UK.
#LI-DNI
Registered Charity
101 - 500
Our mission is to support people and organisations across the UK to tackle the climate emergency and end the suffering caused by cold homes.
The client requests no contact from agencies or media sales.
Thank you!
Are you passionate about creating lasting change in communities?
We are seeking an inspiring, compassionate and strategic leader to become our next Chief Executive Officer.
This is an exciting opportunity to lead a well-established charity that is committed to improving lives, empowering communities and creating opportunities for people to thrive. As our CEO, you will work alongside a dedicated Board of Trustees, staff, volunteers, partners and local communities to shape the future of the organisation, ensuring we continue to deliver meaningful impact while remaining financially sustainable and true to our values.
We're looking for someone who believes in the power of communities, values collaboration and inclusion, and can inspire others to help us achieve our purpose.
About the Role
As Chief Executive Officer, you will provide visionary leadership and be responsible for the overall strategic direction, governance and operational management of the charity.
You will:
- Lead the delivery of our vision, purpose and values, ensuring everything we do reflects our commitment to the communities we serve.
- Develop and deliver an ambitious strategy that responds to local need while building a sustainable future for the charity.
- Champion community voice and lived experience, ensuring the people we support are at the heart of decision-making.
- Inspire, support and develop our staff and volunteers, creating an inclusive, positive and empowering culture.
- Build trusted relationships with funders, commissioners, partners and local stakeholders, acting as an ambassador for the charity.
- Lead fundraising and income generation, securing grants, contracts and new opportunities that enable our work to grow and flourish.
- Ensure excellent governance, financial stewardship, risk management and compliance with charity law and regulatory requirements.
- Provide strategic leadership for safeguarding, ensuring robust policies, procedures, training, and reporting arrangements are in place and that the organisation maintains a strong culture of safeguarding and wellbeing.
- Oversee the effective delivery and evaluation of our programmes, ensuring we continue to demonstrate meaningful outcomes and impact.
- Work closely with the Board of Trustees to support good governance, strategic planning and organisational development.
- Providing appropriate oversight of CLP’s trading subsidiary, CLP Homes, ensuring effective governance, financial management and alignment with the charity’s objectives.
About You
You will be an experienced and values-led leader with a genuine commitment to social justice, equality and community development.
You will bring:
- Experience of leading within the charity, voluntary, community or social enterprise sector (or significant transferable experience with a strong commitment to the sector).
- A successful track record of strategic leadership and organisational development.
- Experience of securing income through grants, contracts, fundraising or partnership development.
- Strong people leadership skills with the ability to motivate, support and develop teams.
- An understanding of charity governance, safeguarding, risk management and regulatory compliance.
- Sound financial awareness and experience of budget oversight.
- Excellent communication and relationship-building skills, with the confidence to represent the charity externally.
- The ability to balance strategic thinking with a practical, hands-on approach.
- A collaborative leadership style that empowers others and promotes inclusion, innovation and continuous learning.
Why Join Us?
This is more than a leadership role—it's an opportunity to make a lasting difference.
You'll lead a passionate team that believes in the power of people and communities. Together, you'll help shape services that respond to local need, influence positive change and create opportunities for individuals and families to reach their full potential.
If you are motivated by purpose, inspired by partnership working and excited by the opportunity to lead a charity with ambition, we'd love to hear from you.
Registered Charity
11 - 20
CLP is a small but ambitious charity based in the heart of Eastwood in Rotherham. Our Vision: A thriving local community where people are happy, saf
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re an award-winning charity running local learning centres in the heart of the communities where the young
people we support live. Our centres provide a high-impact education programme which includes practical learning support, pastoral care, and motivational and confidence-building activities for young people aged 7-18. Our aim is to enable students from the least advantaged neighbourhoods to realise their ambitions and achieve their wonderful potential.
As the UK’s leading university access organisation, our staff team is helping over 60,000 young people each year at its 46 learning centres and extension projects across England and Scotland, and we plan to scale-up our provision to 50 centres over the coming years.
We are looking for graduates who will enjoy working each day with young people and who will thrive in a frontline, community-based, fast-paced and rewarding role. You will be taking up a permanent role as an Education Worker on IntoUniversity’s Graduate Scheme, helping to change the lives of young people.
We believe that our Graduate Scheme is one of the most exciting in the charity sector, an excellent career opportunity with exceptional training and hands-on experience, opportunities for promotion, and the chance to work with young people and colleagues who will challenge and inspire you.
The role at a glance
Contract: Full-time, permanent
Start date: As soon as possible
Application deadline : 9am Tuesday 22nd September 2026
Interview day (online): Thursday 1st October 2026
Please ensure you are available on these dates
Working hours
Mon and Thurs: 09:30-18:00
Tues, Weds, Fri: 09:00-17:30
(Some additional weekend & unsocial hours will be required)
Education Workers are based at one of our IntoUniversity learning centres and work directly with young people, schools and families on a daily basis. It is therefore not a hybrid role and is based full-time in our centres
Location
IntoUniversity Newcastle
The role requires intermittent travel in your region (usually within the day). Periodic travel out of the area is also required e.g. to London, this may include occasional overnight stays.
Salary
£29,050 per annum.
Annual leave
33 days (inc bank & public holidays) (pro rata for part-time staff) + 3 closure days (two in December and one in July) + additional length of service entitlement (one day per year of service, up to 5 days)
Registered Charity
101 - 500
IntoUniversity provides local learning centres where young people are inspired to achieve.
The client requests no contact from agencies or media sales.