85 Access and outreach support worker jobs

BASED IN SWINDON

NO CVS ACCEPTED and STRICTLY NO AGENCIES/RECRUITMENT CONSULTANTS.

This role requires the submission of a completed Medaille Trust Application Form which you can download from the Vacancies page on Medaille Trust website. This is to be uploaded to the 'Other Document Upload' button. Your application will not be considered without an application form as we do not accept CVS. Interview date will be confirmed with the applicant

We are currently looking for a Senior Service Manager to oversee safe houses based in Swindon area. This role is a chance to combine your leadership skills, compliance excellence and compassion.

In the role you will:

· Lead and Inspire: Manage and motivate a dedicated team, ensuring they receive high quality supervision, training, and support.

· Champion Safety & Quality: Take ownership of Health & Safety compliance, safeguarding standards, and quality assurance measures including CQC and internal audits.

· Drive Operational Excellence: Oversee budgets, payroll, and service delivery with a focus on efficiency and high standards.

· Empower Survivors: Ensure service users receive the care and advocacy they need to rebuild their lives. What we are looking for: · Proven experience in team management and compliance within a care or support setting.

· Strong knowledge of Health & Safety, safeguarding, and quality frameworks.

· Excellent communication, organisational, and IT skills.

· Experience in modern slavery support is desirable, but not essential as training will be provided.

Closing date: Thursday, 15 October 2026 at 10am

Interview Date: TBC

Applications will be reviewed as they are received, and we reserve the right to interview/ appoint before the closing date. Early applications are therefore strongly encouraged.

This role is a subject to satisfactory Disclosure & Barring Service checks. The ability to drive with a valid licence with use of own vehicle insured for business purposes is essential.

About Us

Medaille Trust is one of the leading providers of support to survivors of modern slavery and human trafficking in the UK. We are working to provide refuge and freedom for survivors and fighting to see slavery in all its forms become a thing of the past. The need for this work has never been higher, there are more than 50 million estimated victims of modern slavery worldwide, and over 120,000 potential victims in the UK.

We operate ten safe houses and five outreach hubs, staffed round the clock by specialist staff, working with more than 600 men, women and dependent children each year. We work to raise awareness in the UK and to provide preventive work in source countries. Our Pursue work helps survivors to engage with police and within the legal system to seek justice and to secure convictions against their perpetrators.

Do you want to support people with mental health issues in a moment of crisis?

Are you calm, non-judgemental and able to work effectively with people experiencing distress?

If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you.

Services Manager – Complex Needs & Community
Reference number: 381
Responsible to: Chief Operating Officer
Working hours: 37.5 Hours per week
Contract: Maternity cover 1 year, subject to extension
Rate of pay: £39,500 - £42,000 per annum
Working base: The Herts Mind Network Wellbeing Centre closest to home
Area covered: The role requires travel across Hertfordshire to our Wellbeing centres, community partnerships and external organisations

About Us

For over 50 years, we have supported the people of Hertfordshire with their mental health. We offer a range of Community Support services which provide advice, information, onward referral and holistic outreach support to people who are experiencing mental ill-health or who need help with their mental wellbeing. Our high quality services are flexible and we help people to resolve real-life difficulties and to improve their own independence, quality of life and wellbeing. Each year, we help 15,000 people experiencing mental ill health.

We are a local Mind, affiliated to national Mind, the leading mental health charity in England and Wales. This means that we are an independent charity responsible for raising our own funds through contracts, grants and fundraising.

About our Complex Needs & Community Services

The successful candidate will manage and develop the Complex Needs and Community Teams at Hertfordshire Mind Network. The Services Manager will be responsible for leading a variety of services currently including the Flourish (asylum seekers and refugees) contract and the Bounce Back (hospital services) contracts. As the services grow and develop, other services/projects may sit under this post.

About the role

The role requires travel across Hertfordshire to our Wellbeing centres, community partnerships and external organisations and is responsible for a team of staff and volunteers who work within Complex Needs and Community teams across Hertfordshire county.

As a Services Manager you will be an integral part of the Senior Management Team (SMT) and work in partnership with Complex Needs Team Leaders and the other Service Managers across the Charity. Reporting into the Chief Operating Officer (COO) you will be directly responsible for the efficient and effective delivery of two or more of our Services and a key member of the Herts Mind Network Safeguarding team.

Responsibilities of the post

• Support the COO with effective running of the complex needs and community services.
• Build strong relationships and liaise with commissioners and partner organisations.
• Manage the Flourish contract
• Manage the Bounce Back services which includes A&E link workers, Daylight service, Bounce Back Emergency Department services and Bounce Back inpatient services.
• Work closely with all key delivery partners across the system to ensure the service is responsive, inclusive and easy to access.
• Support the development of services by promoting and being responsive to changing needs.
• Ensure the embedded influence & participation of lived experience and service users and to actively seek the views and feedback from clients in order to shape and improve delivery.
• Oversee the recruitment and management of client facing staff.
• Embed HMN Safeguarding policies and be a strong safeguarding level 3 champion and manage/support referrals.
• Ensure all policies and procedures are current, understood by staff and that they are working within these policies and procedures.
• Monitor outcomes and evaluate the service, ensure all KPIs are met.
• Process referrals and manage and prioritise all administration tasks associated with the service, including Payroll and expenses submissions.
• Be part of the Senior Management on call rota (out of hours), attend SMT meetings as required and support the work of the wider SMT.
• Maintain and enhance service delivery standards and effectiveness.
• Apply for funding bids where required and support the COO in writing bids for new projects
• Contribute to the service development by working alongside the Directors to evaluate service delivery and produce progress and monitoring reports.
• Support the management of other contracts when required by the COO

Benefits

• Annual leave entitlement of 25 days per year pro rata, rising to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays).
• Birthday leave day.
• Cash plan health cover (after 6 months employment).
• Eligibility for blue light card.
• Employee Assistance Programme.
• Ongoing training relevant to your role.

Being able to drive and having access to your own vehicle (or equivalent) is essential for this role.

Closing date for receipt of applications is Tuesday 13th October at 5pm
Interviews to be held week commencing October 19th.
N.B. Please quote reference number 381 when completing your application for this role.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation.

In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. Our inclusive approach recognises the unique skills, knowledge, and perspectives that lived experience brings to our team.

No agencies please.

Citizens Advice Hounslow is launching a vital new energy advice programme that tackles fuel poverty and supports vulnerable communities across Hounslow. We are looking for a dynamic, proactive, and passionate Energy Community Champion to drive our grassroots outreach strategy, build robust partnerships, and create a strong community of energy awareness.

Citizens Advice Hounslow is a well-established charity serving the London Borough of Hounslow. We work to make a meaningful difference in the lives of people who come to us for support. Our high-quality, agile advice service responds to the issues and needs of our community, always putting people first. Thanks to our dedicated team of staff and volunteers, we support over 16,000 clients each year through our face-to-face, telephone and digital services.

The Role

As our Energy Community Champion, you will lead outreach and engagement activities across community hubs, food banks, and local venues, identifying vulnerable residents who face barriers to accessing traditional advice services.

Your mission will be split between delivering awareness-raising workshops and pop-up events in the community (covering energy efficiency, financial capability, and carbon monoxide safety) and upskilling local partner organisations. By training frontline workers in "problem noticing" techniques, you will build seamless referral pathways that route complex energy cases directly into our energy casework team.

Please Note: Experience in energy advice or holding a City & Guilds Level 3 Energy Awareness qualification is highly desirable but not necessary, as full training will be provided.

Key Responsibilities

• Project Development: Assist with the roll out the Energy Redress project across Hounslow, targeting areas of high deprivation.
• Build Referral Networks: Establish and maintain strong partnerships with voluntary, community, and statutory organisations.
• Deliver Dynamic Training & Workshops: Run "pop-up" energy-saving awareness events and financial capability workshops for residents, and deliver energy efficiency training to professional partner staff.
• Impact Tracking & Administration: Use internal database tools to maintain GDPR-compliant records and contribute data for evaluation reports against fixed KPIs.
• Professional Standards: Work cooperatively with the broader Energy Team and complete a full Level 3 Energy Awareness qualification during your induction.

About You

We are looking for a confident communicator who thrives when speaking to groups and building networks. You should be highly organized, self-motivated, and comfortable working in a targeted environment.

Essential Requirements:

• Proven experience in grassroots community engagement, outreach, or partnership working.
• Strong background in delivering training, presentations, or educational workshops to diverse audiences.
• Experience delivering programmes focused on financial capability, budgeting, or energy-saving measures.
• Excellent data and IT skills, with an understanding of the barriers faced by low-income or vulnerable communities.
• Commitment to the aims and principles of the Citizens Advice service.

We offer a range of employee benefits, including generous annual leave, pension contribution, and training and opportunities to continue your professional development.

We consider applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.

Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!

We are looking for a Social Care IDVA

Salary: £28,000 - £35,000 (salary dependent on skills and experience and whether you are a qualified IDVA)

Location: LBHF Children Social Care (Kings Street) and Hammersmith Head Office. You will be in the colocation 3 days per week depending on the service's need, this is subject to change if need in colocation increases.

Contract: Permanent

Hours: 35 hours per week, 9am-5pm standard hours with occasional duty between 1-9pm done from home

This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.

Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check.

About us

Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.

We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.

Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.

About the role:

You will be co-located at LBHF Children Social Care Offices and will be directly supporting victim/survivors known to children's services. You will manage a caseload, deliver training and consultations to social care professionals and help raise their awareness, identification of and response to those experiencing domestic violence. Working jointly with Social Workers on cases you will support service users and improve partnership responses. You will provide high-quality telephone or face to face crisis intervention, information, advocacy and support to women referred to the service, in respect to risk management and safety planning, criminal and civil remedies, housing, health, welfare rights, and children’s legislation.

About You:

You will be an experienced IDVA with an excellent understanding of domestic violence and its effects on women and children and of best practice within the domestic abuse in various areas of need, with particular knowledge on children safeguarding/legislation. As an experienced domestic violence advocate who has worked with complex and multiple needs, you will be skilled in risk management and safety planning, remaining calm in a crisis and in handling sensitive information on a daily basis. Experience of direct work with female survivors of domestic violence, of supporting women with child safeguarding, needs, and of working within safeguarding procedures is essential for this post, as is the need to adopt and promote a strong partnership approach to service provision.

Your abilities extend to assessing the needs and risks of survivors, carry out short and longer-term risk management, safety planning and support and identify and refer to services appropriate to their needs. Advising women of their rights and options for seeking help and support from other agencies and proactively advocate to ensure barriers to accessing support and protection are reduced. You will work as an advocate and educator to raise awareness and upskill professionals within Children Social Care plus work with colleagues to successfully develop and deliver training.

How to apply:

Please submit your up-to-date CV with a supporting statement. Please note that only applications made via the job advert on the Advance careers page, and those that include a cover letter will be considered.

• Closing Date for Applications: Sunday 4th October 2026 @23:59

• Interviews are taking place on a rolling basis and we may close the advert early if we identify a suitable candidate so we recommend early application

What we can offer you - Employee Benefits:

• A 35-hour working week

• An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!)

• Additional days off to celebrate International Women’s Day, and for religious observance and moving home

• Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more

• Pension scheme

• Enhanced maternity/adoption provision

• Access to our Employee Assistance Programme

• Employee eye-care scheme

• Clinical supervision for front line staff and first line management roles

• Refer a Friend Scheme - £250 for each referral who passes probation

• Organisation wide away days

• Thorough induction and training

• Career development pathways

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Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email the Talent Acquisition Team via the Advance website and we will aim to make the necessary arrangements to accommodate your needs.

Diversity, Inclusion and Equal Opportunities

We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.

Safeguarding

Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe. We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.

Deputy Area Manager

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Job Title: Deputy Area Manager - ftc

Homebased (travel across South Wales)

£45,651 per annum + £1,500 per annum (Out of Hours Allowance) + £750 per annum (Homeworking Allowance)

Salary & Homeworking Allowance will be pro-rata if offered a 9-month ftc

35 hours | Mon–Fri |  FTC - 9 - 12 Months - (depending on substantive postholders' return)

Why Join TACT?

• Top 5 UK Charity to Work For (2024)
• 97% proud to work at TACT | 92% love working here
• Not-for-profit – every surplus reinvested into children, carers & staff
• Children’s voices shape every decision, system, and improvement we make at TACT.
• Flexible homeworking from day one
• Trauma-informed, values-led organisation

Benefits

• 31 days annual leave + 8 bank holidays
• 55p per mile business mileage
• Stakeholder Pension (salary sacrifice)
• Family-friendly & flexible working policies
• Volunteer days

Wellbeing & Non-Salary Benefits

• Homeworking IT bundle + home office loan
• HelpHand EAP (24/7 GP, CBT, physio, mental health support)
• Over 35 hours a year of access to on line wellbeing events and team wellbeing days
• Menopause Policy + free clinician appointments
• Regular team wellbeing & connection events

Training & Career Development

• Excellent learning & development programme
• Opportunity to grow therapeutic & trauma-informed practice
• Supportive leadership and clear career progression pathways
• Involvement in innovative projects (e.g. TACT Connect, Health, Education)

The Role

You’ll work closely with foster carers and social work colleagues to deliver high-quality, trauma-informed support and improve outcomes for children and young people.

Key Responsibilities:

• Practice responsibility for areas of TACT Wales, including managing Social Work staff, Students, Placement team, Admin Team and Children’s Support Workers.
• In conjunction with the Fostering Service Manager, ensure the recruitment, selection, supervision, performance reviews and PDP’s of supervisees
• Undertake HR related matters as required in liaison with TACT’s People Department (in conjunction with the Fostering Service Manager).
• Support the area management team in planning and managing appropriate social work, outreach, out of hours support and administrative arrangements.
• Assist the Fostering Service Manager in the management and leadership of the team, using a trauma-informed therapeutic approach.
• Supporting the co-ordination of out-of-hours rotas and a daily duty rota.
• Prepare and contribute to regular team and management meetings and development of the service including business and practice planning.
• To ensure all practice follows TACT’s child protection procedures.
• Managing complex child protection and safeguarding concerns within regulatory, policy and procedural guidelines.
• Responsibility for quality assurance in relation to case files
• You may also be responsible for supervising a small number of foster carers dependent on need and/or complexity.

What You’ll Need

• Relevant Social Work Qualification 
• Social Care Wales Registration
• Post-qualifying experience which should include at least 2 years in familyplacement work or post-qualifying experience in other childcare settingswhichmustincludestatutory
• Experience in working with and on behalf of children, using a trauma-informed therapeutic approach
• A good working knowledge of relevant child-care and fostering legislation 
• A good working knowledge of child protection / safeguarding children procedures
• Ability to assess and support families and match their skills with childrenneedingplacements.
• Abilitytowriteclear reportsandmaintainclearcaserecords.
• Enhanced PVG (processed by TACT)

Travel

• Homebased role
• Monthly face-to-face meetings in Wales
• Additional travel for training, team and carer events

Key Dates

• Closing Date: Sunday, 27th September 2026 (midnight)
• Interviews:  Monday, 12th October 2026 (Microsoft Teams)

Safeguarding Commitment

Safeguarding is everyone’s business, and TACT believes that only the people with the right skills and values should work in social work.  As part of TACT’s commitment to safeguarding, we properly examine the skills, experience, qualifications, and values of potential staff in relation to our work with vulnerable young children.  We use rigorous and consistent recruitment approaches to help safeguard TACT’s young people.  All our staff are expected to work in line with TACT’s safeguarding policies.

Apply early - we may close the role if we receive a high volume of applications.

#LI-JS1

Mental Health Service Manager

If you have lived experience of mental health challenges and the ability to translate your experience into meaningful service improvement, we want to hear from you.

We have an exciting opportunity for a Mental Health Service Manager to play a vital role in providing support in Pathfinder West Sussex.

This is a new and exciting role in which you will be supporting the Lived Experience workstream within the Pathfinder West Sussex Mental Health Support Service.

Position: Mental Health Service Manager (Internal Job Title: Lived Experience Manager)

Location: West Sussex/hybrid (with regular travel around West Sussex)

Salary: £36,729 per annum

Contract: Permanent

Hours: 37 hours per week (Monday – Friday)

Closing Date: 14 October 2026 at 23:59

Please note the role may close sooner than advertised if a suitable candidate is found, so apply early!

About Pathfinder West Sussex

As a Mental Health Service Manager, you will be working for a people-led organisation whose mission and values is to inspire change across Sussex. Pathfinder West Sussex is a partnership of mental health, homelessness and employment support organisations working together to improve people’s wellbeing across the county.

Co-production is at the heart of everything we do. This role will be instrumental in supporting staff and subcontractors to embed co-production principles and continuously enhance the way we deliver services.

Key Responsibilities:

• Provide leadership and expert guidance on co-production across Pathfinder services, including line management of the Lived Experience Lead and partnership working with lived experience colleagues across West Sussex Mind.
• Provide lived experience representation on strategic groups and forums.
• Lead on the collection and analysis of client feedback and outcomes and link with SPFT lived experience groups and the West Sussex LEAG.
• To support the Senior Manager in delivering the strategic direction of the service, ensuring service development and continuous improvement are informed and shaped by lived experience perspectives.

About You

To be successful in the role of Mental Health Service Manager, you will need to have great communication skills and be committed to the values of the organisation. Some of the key skills and experience you will need to bring with you include:

• Lived experience of mental health challenges and a track record of using personal experience to support continuous service improvement.
• Experience of representing for client views or experience as a group facilitator or Peer Mentor.
• Experience of establishing, developing and maintaining effective working relationships with voluntary and statutory partners.
• Knowledge of local agencies that provide services to people experiencing mental health.
• Knowledge of coproduction involvement and engagement best practice.

The role covers the service area of West Sussex and as such we need someone who lives within a commutable distance of the area.

In Return

The organisation is proud to have Gold Accreditation from Investors in People, be a Disability Confident employer, and part of the Mental Health at Work commitment.

You will also receive:

• 5.5% stakeholder pension scheme and life assurance
• Medical cash plan with BHSF
• Access to Learning & Development platform
• Free and confidential employee assistance helpline
• Cycle-to-work scheme
• Free 28-day Network Saver Brighton bus pass (new starters)
• Generous holiday allowance (starting at 27 days and rising to 32 with service)
• Opportunities to participate in wellbeing and fundraising activities throughout the year

Join an equal opportunities employer, committed to equality, equity, inclusion, and diversity. Applications are welcomed from individuals with lived experience. Please let us know if you require any reasonable adjustments if invited to interview.

Please Note: An Enhanced with Adults DBS check will be required for this role.

Lived experience of mental health challenges is an occupational requirement for this role under Schedule 9, Paragraph 1 of the Equality Act 2010. The role requires the postholder to draw upon their personal experience to provide leadership, influence service development, promote co-production, and ensure the voices of people with lived experience are embedded in the design and delivery of services.

You may be interested in this role if you have experience in the following areas Mental Health, Mental Health Advocate, Mental Health Service Manager, Mental Health Service, Mental Health Worker, Mental Health Case Worker, Mental Health Outreach.

Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People. #INDNFP

Do you have a passion for empowering young people and creating safer communities? Crimestoppers is seeking an enthusiastic and proactive Fearless Youth Coordinator to lead the delivery of its Fearless and Bystander Approach programmes across South Wales, helping young people understand the issues affecting them and make informed decisions about reporting crime. You will work directly with young people to address key issues such as violence and serious organised crime, while also evaluating programme impact, supporting awareness campaigns, developing resources and identifying opportunities to expand the reach of the service. With a strong focus on safeguarding, collaboration and community engagement, this role offers the opportunity to make a lasting difference to the lives of young people across South Wales.

Please read the full job pack, before submitting your CV and covering letter.

FTC until March 2027 | Full time | Based in South Wales (Swansea, Neath Port Talbot, Bridgend, Merthyr), with travel| £28,186 | DBS required

Service Manager

SSJ&I alcohol and drug service, Southampton

Permanent

37 Hours per week (Mon – Fri 9am - 5pm)

Salary Scale: 41 – 45 (£47,518 - £52,323 per annum)

About Us

This is an exciting opportunity to join a dynamic Charity and Housing Association.  The Society of St James (SSJ) has been working in Hampshire for over 50 years, delivering high impact, person-centred, accommodation services to adults and young people experiencing homelessness, problematic substance use and mental health problems. We believe that every person is of worth and we are prepared to take risks to house and support the most at risk and socially excluded members of society.

Ready for the next step in your career?

We have an exciting opportunity for an experienced and motivated leader to join SSJ as Service Manager for the SSJ&I Alcohol and Drug Service in Southampton. Reporting to the Head of Specialist Services, you will lead the delivery, performance and ongoing development of Southampton’s service, ensuring high-quality services for individuals affected by substance use and related complex needs.

The Impact You'll Make

As Service Manager, you will provide strategic and operational leadership for Southampton’s harm reduction and recovery orientated service. You will oversee a multidisciplinary workforce of approximately 70 staff, including recovery workers, clinicians and administrators.

The service incorporates a range of services, including:

• Opiate, non-opiate and alcohol teams
• Criminal Justice Intervention services
• Intensive outreach into homeless and supported housing settings
• Community Day Rehab
• Recovery support delivered across community settings

Working closely with commissioners and partner organisations, you will ensure the service plays a central role in Southampton's ambition to become a more equal city, addressing “the root causes of inequality while making Southampton a healthier, safer, greener and thriving city”.

You will champion a culture of continuous improvement, embedding the service’s person centred and trauma informed principles. This means maintaining a whole-system, person-centred focus that places people accessing services at the heart of delivery and decision-making.

This is a role for a confident and adaptable leader who can navigate complexity, build strong partnerships, and support teams to deliver outstanding outcomes for people facing substance use and wider social challenges.

Key Responsibilities

• Lead and inspire a multidisciplinary team of around 70 staff, taking overall responsibility for service performance and culture.
• Provide leadership and support to Team Leaders, ensuring effective service delivery across all areas of the service.
• Promote accountability, continuous improvement and high-quality case management practice.
• Build and maintain strong relationships with commissioners, statutory partners, and voluntary sector organisations.
• Ensure the service provides leadership across the city in regards to alcohol and drug issues.
• Support the integration of the services with SSJ's recovery housing and homelessness provision.
• Monitor contracts, performance targets, budgets and service outcomes, implementing improvements where required.

Essential Skills and Experience

You will be able to demonstrate:

• Significant management experience within substance use, mental health, homelessness, criminal justice, or other complex needs services.
• Proven ability to lead multidisciplinary teams and develop effective partnerships across multiple agencies.
• Experience managing contracts, service performance and regulatory requirements.
• Strong understanding of substance use treatment, recovery planning and case management.
• Knowledge of trauma-informed practice, Adverse Childhood Experiences (ACEs), harm reduction, recovery capital, and psychosocial interventions such as CBT, ACT and mindfulness-based approaches.
• Experience managing budgets, leading change and driving service improvement.
• Excellent communication, leadership and stakeholder management skills.
• Commitment to SSJ's values and competency framework, with a focus on leadership, organisational development and value for money.

What we can offer you

We value and recognise our staff, offering some generous benefits, as well as the satisfaction of helping people at risk:

• A competitive annual leave entitlement of 25 days rising to 30 days, plus public holidays
• Flexible working options
• Buying additional annual leave
• Comprehensive induction and training
• Counselling, financial, personal support and health and wellbeing services via our Employee Assistance Programme
• Company cycle to work scheme
• Discounted laptops and computers with Jamie’s Computers
• Electric Car Scheme
• Blue Light Card

SSJ are an equal opportunity employer and we encourage applicants from all backgrounds and walks of life.

At SSJ, we recognise the benefits of a supported workplace. SSJ is affiliated with Unite the Union. To learn more about their membership benefits or to sign up, you can visit their official website.

For an informal discussion about the role please contact us.

Application closing date: 12noon on Wednesday 7^th October 2026

Interview date: Wednesday 14^th October 2026

Due to the high number of expected applicants, we do reserve the right to close this vacancy earlier.

Should you not hear from us within 14 days of the closing date, please assume you have been unsuccessful on this occasion. 

Do you have a passion for working with young people and making communities safer? Crimestoppers is looking for a motivated and engaging Fearless Youth Coordinator to deliver its Fearless and Bystander Approach programmes across Cardiff, helping young people make informed decisions about crime, safety and reporting concerns. In this varied and rewarding role, you will design and deliver interactive workshops in secondary schools, PRUs and youth settings, build strong partnerships with education providers, youth organisations, local authorities and police, and identify opportunities to extend the reach of the Fearless programme across the city.

Please read the full job pack, before submitting your CV and covering letter.

FTC until March 2027 | Full time | Based in Cardiff, with travel| £28,186 | DBS required