Assistant direct marketing manager jobs
Charity | London (Hybrid)
£17.46 per hour | 21 hours per week
Temporary – Approx. 2 months | Starting w/c 9th March
We are working with a London-based charity to recruit a Supporter Care & Data Assistant to provide vital support to their Fundraising team during a busy period.
This is a fantastic opportunity for someone who combines excellent supporter care with strong data and CRM skills. You will play an important role in ensuring supporters receive a positive and professional experience, while maintaining accurate and reliable fundraising data.
Role Purpose To provide accurate and timely supporter care, administrative and data support to the Fundraising team. You will help ensure that supporter, grant, appeal and Gift Aid data is correctly recorded and maintained within the CRM and related systems, supporting smooth day-to-day operations and fundraising campaigns.
Key Responsibilities Supporter Care & Administration
- Managing the supporter care phone line and inbox, responding to donations and general enquiries
- Preparing and circulating the monthly phone rota
- Updating supporter records (address changes, opt-outs, Gift Aid status updates and returned mail)
- Drafting and sending ad hoc supporter correspondence, including Direct Debit confirmations and Gift Aid acknowledgements
- Scanning and uploading inbound donation forms and post
- Reviewing, compiling and uploading historic grant data into the new CRM system (Beacon)
- Processing donation imports into Raiser’s Edge and Beacon
- Running data selections and completing mail merges for thank you letters
- Adding package and appeal codes to monthly spreadsheets
- Ensuring all imports, reports and documentation are accurately saved
- Liaising with partners to verify and update details
- Checking and processing Gift Aid documentation from multiple sources
- Uploading documentation to SharePoint
- Processing supplier invoices and preparing them for approval
- Saving weekly bank statements
- Supporting London Marathon communications and volunteer callouts
- Assisting with basic social media and marketing research
- Uploading and downloading data to external fulfilment houses and suppliers
- Supporting campaign set-up and reporting processes
- Experience delivering excellent supporter or customer care
- Working knowledge of Raiser’s Edge (Importomatic experience desirable)
- Strong data processing and CRM skills
- Excellent written and verbal communication
- Strong numeracy skills and attention to detail
- Experience within a charity or fundraising environment
- Good IT skills, including Excel and Word
- The ability to prioritise, stay organised and remain calm under pressure
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Thank you!
We are a flexible and inclusive team and welcome applications from candidates from diverse backgrounds, including unpaid Carers and ex-Carers.
About Us: Established in 2014, Forward Carers is an award-winning not for profit social enterprise on a mission to create Carer Friendly Communities across the UK, places that understand and support unpaid Carers. We achieve this by developing partnerships with not-for-profit organisations who deliver our services. We also work directly with services, businesses, and employers to empower them to support the unpaid Carers in their communities.
Our current contracted services are Birmingham Carers Hub & Young Carers Service, Sandwell Carers Hub, Dudley Adult Welling being & Young Carers Service Walsall Carers Hub, Carer Friendly Wiltshire and delivering the Carer Friendly ID scheme in Dorset. We also seek charitable funding from organisations such as the Big Lottery.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Islamia Girls’ School is a successful, independent secondary school in Brent, North West London. Rated “Good” by Ofsted, the school is rooted in a strong Islamic ethos and academic excellence. Our vision is to nurture well-rounded individuals through high standards, strong morals, and personal growth. With a warm, welcoming atmosphere and dedicated staff, we are proud to be a place many call a home away from home.
We are seeking an organised, professional, and committed School Receptionist to support the efficient day-to-day operations of the front office. This is a key role at the heart of school life, acting as the first point of contact for students, staff, parents, and visitors. The successful candidate will ensure high standards of administrative support, uphold confidentiality, and maintain a positive and welcoming environment for all stakeholders.
You will work closely under the supervision of the Deputy School Business Manager while also being expected to take initiative, prioritise tasks independently, and contribute proactively to the smooth running of the school.
Key Responsibilities
- Provide high-quality administrative and secretarial support to ensure the smooth functioning of the school office.
- Manage the school reception desk and telephone/email correspondence.
- Maintain accurate records, databases, and confidential files.
- Support the organisation of meetings, school events, and communications.
- Liaise professionally with staff, students, parents, and external agencies.
- Uphold strict confidentiality and contribute to safeguarding practices at all times.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you enthusiastic about giving supporters the best experience when contacting us?
Do you have the professionalism and empathy to make every interaction with our brain tumour community supportive and meaningful?
After a successful 2025, we’re building on our momentum and looking ahead with ambition. As our work continues to expand, so does our impact. We are now looking for passionate people to join us on the next stage of our journey!
It is a fantastic time to be joining our ambitious and growing charity and we are keen to share this with likeminded and talented individuals. We currently have an opening for a Supporter Care Officer.
As a Supporter Care Officer you will play a crucial role in being the first point of contact for supporters, delivering an excellent support experience.
You will:
- Lead on thanking supporters for all our existing Appeals, Core Campaigns and National Events; working with other teams to ensure that supporters are thanked in a timely manner
- Work with the Community Fundraising Team to evaluate the next best ask and proactively contact supporters with promoting fundraising and campaigning products for new and existing supporters
- Support all new Individual Giving and Supporter Care activities
- Provide excellent customer service to existing and potential new supporters offering an empathetic and supportive service via the main telephone line, email and general correspondence
Can you see yourself making a difference in one of the most innovative and exciting medical research fundraising charities in the UK?
Do you want your work to have a real, positive effect on someone’s life?
Does this sound like the opportunity to really get 2026 off to an amazing start?
If you’ve answered yes to these questions and feel this role could be right for you, we encourage you to learn more about this position. Please take a read through our recruitment pack Supporter Care Officer - Recruitment Pack included within this job advert.
We are asking for a CV as the first step, but applicants may be asked to provide a targeted covering letter as part of the selection process. Interviews will be conducted during the application window as appropriate, and will consist of a first interview via MS Teams, progressing, if successful to a face to face second interview, held at our offices in Milton Keynes.
We reserve the right to close the application window early and advise candidates to apply in good time to avoid disappointment.
We are looking for people who share our passion for finding a cure for brain tumours and who have the skills and experience to make a difference. We welcome applications from candidates of all backgrounds, cultures, genders, sexual orientations, abilities, and ages. We believe that diversity enriches our organisation and helps us achieve our mission. We are committed to providing an inclusive and supportive environment where everyone can be themselves and contribute to our vision.
Registered Charity
51 - 100
To find a cure for all types of brain tumours To increase the UK investment in brain tumour research
The client requests no contact from agencies or media sales.