Customer experience manager jobs

Harris Hill is delighted to be supporting the recruitment of a Membership Co-ordinator & Administrator on behalf of our client, a growing organisation dedicated to increasing the number of women in leadership. The organisation brings together a trusted community of more than 600 senior female leaders from across industries and is committed to fostering meaningful connections, collaboration and professional growth.

This is a predominantly remote position, with one day per month in London for team meetings and occasional attendance at events.

This role sits at the heart of the organisation’s day-to-day operations, ensuring a seamless and high-quality experience for members. Reporting to the COO, the post holder will support membership engagement and operational processes across the team. Responsibilities include managing shared inboxes and diaries, maintaining accurate CRM and member records, supporting members onboarding, responding to queries, tracking membership payments, and coordinating access to online community platforms. The role will also involve sending member communications, updating website content, producing simple reports and documents, and occasionally supporting events with tasks such as registrations, attendee tracking and post-event feedback. The successful candidate will play a key role in ensuring processes run smoothly while helping maintain strong engagement across the community.

The ideal candidate will be a highly organised administrator, comfortable working with structured processes, checklists and administrative systems. They will take pride in accuracy and attention to detail, communicate clearly and professionally, and demonstrate a proactive approach to problem-solving and coordination. Strong Microsoft Office skills are essential, particularly in Excel and PowerPoint. Experience in a membership-focused role would be advantageous. Familiarity with tools such as WordPress or Mailchimp would be beneficial, although training can be provided. An interest in community-building and supporting initiatives that advance women in leadership would also be highly valued.

To apply, please submit your most recent CV by 26 May at 11:59am. Shortlisted candidates will subsequently be asked to provide their LinkedIn profile and complete a short supporting statement responding to two questions.

Please note, only successful applicants will be contacted with further information.

As a leading charity recruitment specialist and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

About the Role

The Business Development Officer will play a dynamic and influential role within Sands’ Partnerships & Philanthropy team, helping to shape the charity’s growing presence across corporate, commercial, and digital landscapes. You’ll contribute directly to our income generating ambitions by uncovering new opportunities, building a healthy prospect pipeline, and supporting outreach that amplifies Sands’ profile across professional and online networks.

This role offers an exciting blend of creativity, insight gathering, and hands‑on development work. You’ll collaborate with colleagues across the organisation to elevate Sands’ visibility - including helping to craft engaging digital content, develop compelling partnership assets, and support targeted online marketing initiatives. With the space to work proactively and take ownership of your projects, you’ll play a meaningful part in strengthening our corporate partnerships and creating foundations for long‑term, high‑impact relationships.

Main Purpose of the Job

• To contribute to the growth of Sands’ commercial and strategic partnerships by generating high-quality research, intelligence, and insight to support prospect acquisition and cultivation.
• To develop and maintain a healthy, diverse pipeline of corporate, commercial, and strategic prospects through structured research, qualification, and profiling.
• To support outreach, digital engagement, and online marketing activity to increase awareness of Sands’ partnership opportunities and drive inbound interest.
• To provide essential administrative and operational support for database management, data compliance, and reporting.
• To support the development of compelling proposals, pitch materials, development assets and case studies that reflect the needs and priorities of Sands and resonate with potential partners.

Principal Tasks and Responsibilities

1. Prospect Research & Pipeline Development

• Conduct structured research to identify new prospective partners across multiple sectors, including retail, leisure, wellbeing, transport, and corporate services.
• Build detailed prospect profiles, including organisational background, alignment potential, decision-makers, and partnership opportunities.
• Maintain and update a robust cross industry prospect pipeline, ensuring all prospects are accurately categorised and tracked.
• Undertake competitor and sector analysis to identify emerging trends and opportunities, supporting Sands’ strategic positioning.
• Map networks and connections (internal and external) to support the expansion of Sands’ business development reach.

2. Outreach, Marketing & Engagement Support

• Support initial outreach to prospective partners, including email approaches, LinkedIn engagement, and follow-up communications.
• Support the planning and delivery of targeted online marketing activity to increase organisational visibility among corporate audiences.
• Develop engaging content for outreach - such as partner briefs, email templates, and introductory decks.
• Collaborate with the Engagement and Communications teams to ensure all external messaging reflects Sands’ brand and partnership priorities.

3. Database, Reporting & Administration

• Maintain accurate, GDPR compliant records on Sands’ CRM, ensuring all research, outreach and cultivation activity are fully logged and auditable.
• Produce regular reports and dashboards to support team activity planning and income forecasting.
• Track deadlines for proposals, reporting, stewardship requirements, and internal consultations.
• Support due diligence checks for all new prospects and record documentation in line with Sands’ ethical and data protection policies.

4. Partnership Materials, Proposals & Case Studies

• Support the creation of high-quality partnership assets, including pitch decks, proposals, stewardship packs, and impact summaries.
• Collate relevant organisational information and stories to support the development of compelling case studies.
• Work with internal colleagues to gather content on Sands’ programmes, events, research, and family stories to support tailored partnership pitches.
• Assist with developing template materials for more efficient proposal creation.
  
  

5. Internal Collaboration & Organisational Support

• Work closely with the Commercial Business Development Lead to coordinate new business activity and support cultivation of prospective corporate relationships.
• Collaborate with colleagues across Engagement, Communications, Events, Fundraising and Services to ensure partnership opportunities are strategically aligned.
• Support the planning and delivery of cultivation events, webinars, and online briefings for corporate audiences.

Bowel Cancer UK is the UK’s leading bowel cancer charity. We’re determined to save lives and improve the quality of life of everyone affected by bowel cancer. We support and fund targeted research, provide expert information and support to patients and their families, educate the public and professionals about the disease and campaign for early diagnosis and access to best treatment and care.

We currently have employees working across four nations in England, Wales, Scotland and Northern Ireland. Thanks to the generosity of our community, we’re in a privileged position to be able to deliver our ambitious new strategy, On a Mission. There are huge challenges facing bowel cancer patients across the UK and our community needs us now more than ever. We’re building a strong and united team to bring us closer to a world where nobody dies of bowel cancer.

Job Summary

As Director of Income Generation and Growth, you will lead a step-change in sustainable income growth for Bowel Cancer UK, positioning the organisation for scale, resilience, and long-term impact. You will drive a data-led, insight-driven approach to income generation, optimising existing pipelines while unlocking new and diversified revenue streams.

You will develop and deliver a fully costed, evidence-based income strategy that accelerates growth, brings innovation and commercial intelligence, strengthens return on investment, and builds organisational momentum.

You will bring strategic vision and gravitas, significant sector expertise, and an inclusive, collaborative leadership style, line-managing the fundraising leadership team, ensuring a high-performing culture and guiding a team of passionate professionals to maximise Bowel Cancer UK's charitable income and impact across the UK.

Safeguarding

Safeguarding is everyone's responsibility and at Bowel Cancer UK we are committed to safeguarding children, young people and vulnerable adults and we expect all staff and volunteers to share this commitment.

Successful candidates may be subject to either a satisfactory basic, standard or enhanced DBS check from the Disclosure and Barring Service (DBS) dependent upon the role.

We are looking for a resilient and dedicated people to join our new specialist high risk domestic abuse service as Independent Domestic Violence Advocates (IDVA).

As a new service, we have 2 x full time IDVA positions available. These roles are full time, working a hybrid with two days per week expected to work from our centrally located office in Boscombe. Due to the nature of the role, the successful applicants would be expected to travel regularly across the Dorset county.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Welcome Bonus: £500 on successful completion of probation period.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the Role

As an IDVA you will provide high quality support to victims of domestic violence and abuse. You will deliver and provide support in five key areas to support victims to:

• Feel safer
• Feel informed about their rights and the criminal justice system
• Feel listened to and heard
• Be able to implement healthy coping mechanisms
• Be connected with services who are available to help them

Key Responsibilities:

As an Independent Domestic Violence Advocate you will:

• provide appropriate non-therapeutic support to victims of domestic abuse via their preferred contact method.
• undertake needs and risk assessments to develop tailored individual safety and support plans to address the specific needs of the victim.
• use a bespoke case management system to maintain accurate and confidential record keeping and contribute to the collection of outcomes.
• liaise with the police, social services, CPS, and other agencies on the client's behalf, with the client's consent maintaining confidentiality
• provide information to victims to enable them to make informed choices about their future options.

About You:

Ideally, you will hold an approved and accredited IDVA qualification (or you must be willing to work towards one)

You will need:

• A strong understanding of domestic abuse and violence and the impact this has on victims.
• Experience of working with victims of crime (preferably domestic abuse) including completing risk assessments and safety planning
• Experience of managing a caseload and keeping clear case management records.
• Experience of adapting communication styles to be able to effectively communicate.
• An understanding of trauma informed practice and how to implement this within your work
• A through understanding of the criminal justice system and the Victim's Code
• An understanding of confidentiality, safeguarding and other legal requirements
• Good IT skills including experience with working within bespoke case management systems and using Microsoft Office Packages.
• Organised and methodical approach to work with the ability to plan, prioritise and organise workload

This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability, please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.

About Us:

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible

About Police Care UK

Police Care UK is the national, independent charity supporting serving and veteran members of the police community, and their families, when they’ve been physically or psychologically harmed through policing.
Demand for our services has grown by more than 400% in the last decade. This reflects the increasing impact of trauma in modern policing – from major incidents and serious violence to cumulative and vicarious trauma. We understand that harm doesn’t end with a shift, and that families are often affected too.

We’ve evolved from a traditional benevolent fund into a sector-leading organisation delivering evidence-informed support, trauma-focused recovery services and practical prevention programmes across UK policing. Our work is grounded in compassion, clarity and evidence, and we’re fiercely independent so we can focus on what people really need.

Our vision is simple: a future where every member of the police community has access to the care and support they need, and nobody faces the impact of harm alone. Based in Woking and working nationally, we’re committed to strengthening the people behind the force – and we’re looking for those who want to be a part of that work.

Role Purpose

Reporting to the Director of Development and working closely with the Executive Leadership Team, the Head of Insight and Innovation will lead the Charity’s research, data, evaluation and innovation functions. This is a strategic leadership role responsible for embedding a culture of evidence-informed practice, continuous improvement and sector-leading innovation across the Charity. 

The postholder will ensure that our insight drives decision-making, strengthens fundraising, informs service design and positions Police Care UK as a thought leader within the policing and blue light sectors. This will involve leading a multi-disciplinary team, with responsibility for future growth of the Insight and Innovation function as organisational needs evolve.

Key Responsibilities

Strategic Leadership

• Lead the development of our long-term insight and innovation strategy.
• Ensure data, evidence and evaluation meaningfully influence strategic planning and resource allocation.
• Drive horizon scanning across policing, mental health and the charity sector to inform organisational priorities.

Research and Academic Development

• Oversee our research portfolio, including academic collaborations and commissioned studies.
• Translate research findings into actionable recommendations that strengthen our services, policy influence and fundraising.
• Ensure our understanding of unmet need across the policing family remains current and robust.

Data, CRM and Impact Intelligence

• Lead the strategic development of our CRM and data systems.
• Embed strong KPI frameworks, dashboards and impact reporting across the charity.
• Ensure high standards of data governance, integrity and compliance.

Innovation and Service Development

• Lead our innovation pipeline, from discovery and prototyping to pilot evaluation and scaling.
• Embed co-production with beneficiaries and policing partners.
• Develop business cases and secure funding for new initiatives. 

Monitoring, Evaluation and Impact

• Oversee our success measurement framework and ensure outcomes are evidenced and clearly articulated.
• Produce high-value insight for funders, trustees and external stakeholders.

Governance and External Representation

• Provide high-quality insight and reporting to the Board of Trustees.
• Represent the charity externally across academic, sector and policy forums.
• Uphold the highest standards of safeguarding, ethics and data protection.

Person Specification

Essential

• Degree-level education and ongoing professional development.
• Significant senior experience in research, insight, evaluation or organisational development.
• Strong analytical skills and the ability to translate complex data into clear, actionable insight.
• Experience leading multi-disciplinary teams and driving data-informed decision-making.
• Excellent communication skills, including presenting to senior stakeholders and Boards.
• Strong understanding of mental health, trauma or wellbeing in a public-sector or charity context.
• Knowledge of evaluation methodologies, data governance and ethical research standards.

Desirable

• Postgraduate qualification in a relevant field.
• Experience within policing, emergency services or the wider blue-light sector.
• Experience securing research or innovation funding.
• Knowledge of innovation methodologies (e.g. design thinking, co-production, agile).

Why work with us

You’ll be joining a forward-thinking, committed and values driven team making a real difference to the people who keep our communities safe.  We offer:

• Enhanced wellbeing support
• Pension scheme with up to 8% employer contributions
• Development opportunities
• A 35-hour working week
• A supportive, collaborative culture
• The chance to make a meaningful impact on the lives of police officers, staff, volunteers, and their families

How to Apply:  Please submit your CV and a detailed cover letter explaining why you’re the right fit for this role. Applications are assessed on a rolling basis, so please apply as soon as you are able. 

Limitations: This job description is neither exclusive nor exhaustive. The duties and responsibilities may vary from time to time in the light of changing circumstances in consultation with the jobholder. The jobholder will be required to work within the rules and regulations of the Charity and accept the authority of the Chief Executive, who has the discretion to delegate authority to the jobholder and to withdraw it.

Equal Opportunities Policy: The Charity is committed to eliminating any discrimination and promoting diversity and equality of opportunity in all it does.

The Charity is committed to providing equal opportunities in employment, and we will not unlawfully discriminate against job applicants, employees of the Charity, volunteers, workers, or contract workers on the grounds of their age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race (which includes colour, nationality and ethnic or national origins) religion or belief, sex or sexual orientation.

REF-228 334

We are looking for resilient and dedicated people to join our new specialist high risk domestic abuse service as Independent Domestic Violence Advocate's (IDVA).

As a new service, we have 4 x full time IDVA positions available. These posts are initially offered on a fixed-term basis for one year, with the potential for extension subject to future funding. These roles are full time, working a hybrid with two days per week expected to work from our centrally located office in Boscombe. Due to the nature of the role, the successful applicants would be expected to travel regularly across the Dorset county.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Welcome Bonus: £500 on successful completion of probation period.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the Role

As a IDVA you will provide high quality support to victims of domestic violence and abuse. You will deliver and provide support in five key areas to support victims to:

• Feel safer
• Feel informed about their rights and the criminal justice system
• Feel listened to and heard
• Be able to implement healthy coping mechanisms
• Be connected with services who are available to help them

Key Responsibilities

As an Independent Domestic Violence Advocate you will:

• provide appropriate non-therapeutic support to victims of domestic abuse via their preferred contact method.
• undertake needs and risk assessments to develop tailored individual safety and support plans to address the specific needs of the victim.
• use a bespoke case management system to maintain accurate and confidential record keeping and contribute to the collection of outcomes.
• liaise with the police, social services, CPS, and other agencies on the client's behalf, with the client's consent maintaining confidentiality
• provide information to victims to enable them to make informed choices about their future options. Ensuring that the voices, needs, rights and legal entitlements of older people are heard and understood by all individuals and organisations.

About You:

Ideally, you will hold an approved and accredited IDVA qualification (or you must be willing to work towards one)

You will need:

• A strong understanding of domestic abuse and violence and the impact this has on victims.
• Experience of working with victims of crime (preferably domestic abuse) including completing risk assessments and safety planning
• Experience of managing a caseload and keeping clear case management records.
• Experience of adapting communication styles to be able to effectively communicate.
• An understanding of trauma informed practice and how to implement this within your work
• A through understanding of the criminal justice system and the Victim's Code
• An understanding of confidentiality, safeguarding and other legal requirements
• Good IT skills including experience with working within bespoke case management systems and using Microsoft Office Packages.
• Organised and methodical approach to work with the ability to plan, prioritise and organise workload

This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability, please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.

About Us

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible

Lloyds Bank Foundation 

Strategic Communications Lead 

Starting Salary: £60,139 
Contract: Full-time, 18-month Fixed Term Contract (we are open to conversations about flexibility - so please ask) 
Location: London-based role with expectation of hybrid working from our London office 
 

About Lloyds Bank Foundation 

Lloyds Bank Foundation for England and Wales is an independent charitable foundation, backed by Lloyds Banking Group and the people within it. We want everyone to be in a good place - personally, in a home that’s a good place to live, and in a community that’s a good place to belong. 

We play our role by connecting and catalysing community-led change, providing the money, time, tools and connections that build organisations’ capacity and capability, to make people’s lives better and their communities stronger. 

We back people and communities across England and Wales, to make that happen, because when you back brilliant people, brilliant things happen. Our communities are full of ambitious, energetic and determined people stepping up to make their neighbours’ lives better and their communities grow stronger. Day in, day out. 

About the Role 

This is a key role supporting the transformation of communications across the Foundation. You will help shape how we engage, inspire and connect with priority audiences, ensuring our messaging is clear, consistent and impactful. 

As Strategic Communications Lead, you will play a central role in evolving how we communicate - strengthening our organisational narrative and supporting a shift towards more proactive engagement with new audiences, including colleagues across Lloyds Banking Group and wider stakeholders. 

This is a hands-on role with strategic influence. You will support the development of communications campaigns, processes and ways of working, while leading the delivery of the Foundation’s new website as a core part of our digital transformation. 

About You 

We are looking for someone with strong experience in strategic communications, campaigns or content-led roles, ideally within a complex organisation. You will bring experience of supporting organisational change through communications, alongside strong digital and project delivery skills. 

You will be confident working across teams, managing external suppliers, and developing clear, engaging messaging for different audiences. 

A commitment to equity, diversity, inclusion and belonging is essential. 

How to Apply 

Please click ‘Apply’ to be redirected to our website, where you can download the Candidate Information Pack and find details of how to apply. 

For an informal conversation about the role and application process, please contact our recruitment partner, Atkinson HR via the information in the Candidate pack.

Our Commitment to Diversity, Equity and Inclusion 

We hold Disability Confident Employer status (Level 2) and are working towards full status by 2027. If you are a disabled applicant and your CV and application answers clearly demonstrate that you meet the essential criteria, we will invite you to interview. 

We are committed to building a diverse team that reflects the communities we work with. We actively welcome applications from people under-represented in the charity sector, including Black, Asian and minoritised ethnic communities, disabled people, and those with lived experience of the issues our funded charities address. 

Key Dates 

Closing Date: Midday, Monday 25th May 2026 

Optional Q&A Session: Wednesday 6th May 2026 at 09:00-10:00 

First Interview: Thursday 4th June 2026 

Second Interview: Tuesday 16th June 2026 

Do you want to support people with mental health issues in a moment of crisis?

Are you calm, non-judgemental and able to work effectively with people experiencing distress?

If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you.

Job title: Community Outreach Worker (Bounce Back) x 3
Reference Number: 357
Reports to: Senior Community Outreach Worker/Team Lead
Contract: Permanent
Hours: 37.5 hours per week (Full time, Monday – Friday 9am – 5pm)
Salary: £26,000 - £27,000 per annum - depending on skills and experience, inclusive of Outer London Weighting (OLW)
Based: Kingfisher Court, Radlett WD7 / Albany Lodge, St Albans AL3 / Borehamwood Wellbeing Centre WD6 + Outreach

About the Project

Herts Mind Network (HMN) has formed a partnership with Hertfordshire Partnership Foundation Trust (HPFT) to deliver a one-to-one outreach service for people who are in psychiatric hospitals across Hertfordshire, based at Kingfisher Court in Radlett and Albany Lodge in St. Albans.

About the Role:

The Bounce Back worker will use a recovery orientated approach working with patients on the ward, and in the local community, including in people’s homes.

The Bounce Back Worker will be based at Kingfisher Court, Albany Lodge and Herts Mind Network Centres, promoting joint working between Kingfisher Court, Albany Lodge staff and HMN, creating a seamless pathway into community support for clients recovering from mental ill health.

The aims of the Bounce Back service are; to provide up to 10 sessions of emotional and practical support, advice and information to patients. We will visit patients on the ward and continue the sessions in the local community and in patients homes once discharged. We will facilitate a smooth and timely hospital discharge.

The recovery approach includes empathy, warmth, acceptance, authenticity, compassion and humanity.

Key Responsibilities

• Receive referrals from the ward teams at Kingfisher Court, Albany Lodge and other appropriate hospitals across Hertfordshire.
• Provide practical and emotional support to encourage patients to develop their independence within their local community.
• Facilitate a smooth discharge from hospital back to the community.
• Have a solid understanding on the dual effect of mental health and drugs and alcohol.
• Monitor outcomes and evaluate the service.
• Ensure that the safety and wellbeing of patients using the service is monitored and reviewed regularly.
• Embed a person centred and recovery orientated approach in all aspects of the roles and responsibilities.

We offer:

• Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
• An additional day of leave each year for your birthday following completion of probation period.
• Ongoing training relevant to your role.
• An Employee Assistance Programme.
• Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.

Being able to drive and having access to your own vehicle (or equivalent) is essential for this role.

The closing date for applications is Friday 5th June at 5pm.
Interviews will be held on Friday 12th June and Monday 15th June at the Watford centre.
N.B. Please quote reference number 357 when completing your application for this role.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. Our inclusive approach recognises the unique skills, knowledge, and perspectives that lived experience brings to our team.

No agencies please.

The Hampstead Garden Suburb Trust protects, maintains and enhances the unique character of Hampstead Garden Suburb - an internationally important example of early 20th-century town planning and architecture.

The Architectural Support Officer plays a central role in this work. You will support the day-to-day operation of the Trust’s consent process, helping applicants and their advisers with applications, maintaining accurate records, and ensuring decisions are communicated clearly, professionally and with authority.

This is a varied role combining administration, public-facing work and exposure to architecture and conservation. It would suit someone with an interest in the built environment and heritage who enjoys detailed work and engaging with the public.

The role supports a high volume of applications across the Suburb and is central to the Trust’s day-to-day operation.

MAIN RESPONSIBILITIES

Architectural and technical support

• Support the architectural team in reviewing applications, including preparing summaries and assisting with research and policy.
• Maintain a strong working understanding of the Trust’s Design Guidance and relevant policies.
• Assist applicants in understanding how proposals align with the Trust’s requirements while being clear about the Trust’s role and the limits of advice that can be provided.
• Attend occasional site visits with colleagues to view properties and proposals.
• There will be opportunities to contribute to talks and events, depending on interests and experience.

Application and consent process

• Manage the administration of applications for Trust consent, ensuring they are registered, validated and processed efficiently.
• Act as a first point of contact for applicants and their advisers, providing clear guidance on process and requirements.
• Calculate and process application fees; raise invoices and maintain accurate financial records.
• Notify neighbours and manage consultation processes in line with Trust procedures.
• Prepare and issue decision letters and consent documentation.
• Track applications through each stage of the process, ensuring deadlines and actions are monitored and progressed.

Committee and governance support

• Prepare and circulate papers for Plans Committee and Trust Council.
• Take clear and accurate minutes and support follow-up actions.
• Assist in the preparation of reports and recommendations.

Records and systems

• Maintain accurate and up-to-date records of applications, decisions and property information.
• Support ongoing improvements to record-keeping, processes and digital systems.
• Ensure documentation is well organised, accessible and compliant with Trust requirements.

Team and office contribution

• Respond to general enquiries from residents by phone, email and in person.
• Work collaboratively with colleagues to support the smooth running of the Trust office.
• Undertake any other duties relevant to the role as required.

We are looking for a resilient and dedicated person to join our new specialist high risk domestic abuse service as an Independent Stalking Advocate & Caseworker (ISAC)

This role is a full time working hybrid with two days per week expected to work from our centrally located office in Boscombe. Due to the nature of the role, the successful applicant would be expected to travel regularly across the Dorset county.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Welcome Bonus: £500 on successful completion of probation period.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the Role

As a ISAC you will provide high quality support to victims of stalking who have been who have been subjected to domestic violence and abuse. You will deliver and provide support in five key areas to support victims to:

• Feel safer
• Feel informed about their rights and the criminal justice system
• Feel listened to and heard
• Be able to implement healthy coping mechanisms
• Be connected with services who are available to help them

Key Responsibilities:

• You will provide appropriate non-therapeutic support to who have been subjected to domestic abuse and stalking via their preferred contact method.
• Undertake needs and risk assessments to develop tailored individual safety and support plans to address the specific needs of the victim.
• Use a bespoke case management system to maintain accurate and confidential record keeping and contribute to the collection of outcomes.
• Liaise with the police, social services, CPS, and other agencies on the client's behalf, with the client's consent maintaining confidentiality
• Provide information to victims to enable them to make informed choices about their future options. Ensuring that the voices, needs, rights and legal entitlements of victims are heard and understood by all individuals and organisations.

About You:

Ideally, you will hold an approved and accredited ISAC qualification (or you must be willing to work towards one)

You will need:

• Strong understanding of domestic abuse, violence and stalking and the impact this has on victims
• Experience of working with victims including completing risk assessments and safety planning
• Experience of managing a caseload and keeping clear case management records.
• Experience of adapting communication styles to be able to effectively communicate with victims
• An understanding of trauma informed practice and how to implement this within your work
• A through understanding of the criminal justice system and the Victim's Code
• An understanding of confidentiality, safeguarding and other legal requirements
• Good IT skills including experience with working within bespoke case management systems and using Microsoft Office Packages.
• An organised and methodical approach to work, able to plan & prioritise workload.

This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability, please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements. Please note that as the role requires police vetting you must have lived in the UK for the last three years.

About Us:

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible

We're looking for a kind, compassionate and resilient Senior Administrator to join our Central Service team located at our head office in Islington.

£26,936.00- £35,000.00 per annum, working 35 hours per week.

Our benefits include:

Annual leave increasing up to 30 days with length of service
Free DBS
Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
Fully paid induction programme and further training
ILM courses and Apprenticeship Programmes
Cycle to work scheme and Season Ticket Loans
Employee Assistance Programme for 24-7 confidential support
Online wellbeing resources
A generous pension - 8% matched pension (via salary exchange)
Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

To provide an exceptional standard of organisational, administrative and project support to Directors within the Commercial & Growth and Operations Directorates, enabling them to operate effectively and efficiently. The role will implement and maintain robust, seamless administration systems and processes across the Directorates, ensuring consistency, accuracy and high professional standards.

The postholder will act as an ambassador for the Directors and the organisation at all times, supporting complex and competing workloads with confidence, discretion and foresight, and consistently staying one step ahead of what is required.

What you'll do:

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead .

Provide high-quality support to Directors, ensuring the smooth and effective day-to-day running.
Proactively manage multiple complex diaries, correspondence and priorities, exercising sound judgement on when to support, challenge or hold the line as appropriate.
Coordinate and provide full administrative support for Directorates and corporate meetings, including the Performance Review meetings, providing end-to-end support, including scheduling, agenda management, paper collation, accurate note-taking, and follow-up of agreed actions and outcomes, reviewing and preparation of papers.
Lead on the organisation of business meetings, events, site visits, including venues, virtual meetings, agendas, papers, travel arrangements, room bookings, minute-taking and action tracking.
Support the timely production of high-quality documentation, including reports, presentations and briefing papers, maintaining excellent attention to detail, accuracy, branding and presentation standards.
Build and maintain strong professional relationships with colleagues across the organisation, acting as a key point of contact and trusted liaison for the Directors.
Work closely with other Executive Assistants and Personal Assistants to share best practice, provide mutual cover and ensure seamless support at Directorate and organisational level.
Assist with budget management activities where required, processing invoices and expenses in line with organisational procedures.
Handle sensitive and confidential information with discretion at all times.
Undertake additional duties or projects in the Directors.
About you:

An experienced and confident, senior level administrator/personal assistant, with enthusiasm to deliver a high quality and effective service
Able to immerse yourself within the business, understanding the work of the directorate and the organisational structures and personalities in place.
Able to work with gravitas, courage and be calm under pressure, building credibility and respect with internal and external stakeholders.
Able to communicate with a warm, inclusive and open manner in order to proactively promote positive 'one team' working across the wider business.
Extremely organised, with highly attuned planning and problem-solving skills, and experience in operating in a busy environment with competing demands.
Able to exercise sound judgement and maintain discretion and confidentiality at all times.
Resilient and flexible when working to tight deadlines, being able to prioritise work effectively and manage expectations.
Experienced in all elements of meeting administration - collating and issuing papers for meetings/boards - ensuring that papers are received in the appropriate format and to deadlines from colleagues across the business, taking accurate minutes and following up on action points.

What you'll bring:

Essential:

Experience in a similar role.
A qualification to degree level (or equivalent) in Business Administration would be beneficial but not essential.
A high level of IT skills, and experience in using the full suite of Microsoft Office software (including but not limited to: Word, Excel, PowerPoint, Outlook, SharePoint and Microsoft Teams).
Excellent attention to detail, and ability to present documents professionally and with style (this means having a keen eye for branding, grammar and layout).
A passion for what we do at Look Ahead - and an experience of delivering great customer service.
Desirable:

Experience supporting Directors or senior leaders in a complex or regulated organisation.
Experience of supporting formal governance or performance review forums, including minute-taking and action tracking.
Experience of working in housing, social care, health, or a similar public-facing or not-for-profit sector.
Confidence working with senior stakeholders and balancing competing priorities.

Do you want to support people with mental health issues in a moment of crisis?

Are you calm, non-judgemental and able to work effectively with people experiencing distress?

If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you.

Community Outreach Worker – Physical Health
Reference: 341
Salary: £26,000 per annum
Hours: 37.5 hours per week
Contract: 1 Year fixed term (Subject to extension)
Working base(s): Watford, Borehamwood or Hemel Hempstead

About the Service

The Community Outreach Worker plays a vital role in delivering the Physical Health Checks programme for individuals with severe mental illness (SMI). This position focuses on engaging hard-to-reach individuals, facilitating health checks in healthcare settings, community settings, and supporting follow-up care to enhance physical health outcomes. The post holder will collaborate with health professionals and stakeholders to reduce health inequalities and promote recovery

About the Role

The role ensures that individuals with severe mental illness receive timely and effective physical health checks, overcoming barriers to engagement and supporting continuity of care. The post holder will provide proactive outreach to improve health outcomes, promote engagement with primary care and support individuals to access and sustain appropriate health and community-based support.

The post holder will manage their workload independently, maintain accurate documentation, and ensure high standards of service delivery. They will also contribute to monitoring and reporting to support the success and sustainability of the Physical Health Checks programme.

Key Responsibilities

• Support the delivery of the Physical Health Checks programme
• Target and engage individuals on GP mental health registers who are difficult to reach
• Deliver physical health checks in healthcare and community settings, supported accommodation, day centres, and through home visits
• Follow up on health check results and liaise with GPs and social prescribers for onward referrals
• Support clients to access follow-up appointments and ongoing physical health treatment
• Provide one-to-one support tailored to individual needs (in person, via telephone, or email)
• Signpost and assist access to relevant health and wellbeing services
• Facilitate effective liaison between families and professionals, including GPs
• Hold a caseload of clients with SMI, delivering support through home visits and community-based interventions
• Monitor and review the safety and wellbeing of clients on a regular basis
• Maintain accurate documentation including participant notes and data required for monitoring and reporting
• Actively promote the service through GP practice meetings, events, and outreach activities
• Build and maintain effective relationships with health care professionals and community partners to support referrals
• Collect feedback from participants to improve service quality
• Encourage and support clients to access volunteering opportunities that build skills, confidence, and community connection
• Embed a person centred and solution focused approach in all aspects of the role
• To remain a source of independent support for all clients

We offer:

• Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
• An additional day of leave each year for your birthday following completion of probation period.
• Ongoing training relevant to your role.
• An Employee Assistance Programme.
• Eligibility for blue light card.
• Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.

Being able to drive and having access to your own vehicle (or equivalent) is essential for this role.

Closing date for receipt of applications is 27th May 2026.
Interviews will be held at our Watford Wellbeing Centre on 5th June 2026.
Please note: Due to high numbers of expected applicants, we may close this advert early.

N.B. Please quote reference number 341 when completing your application for this role.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. Our inclusive approach recognises the unique skills, knowledge, and perspectives that lived experience brings to our team.

No agencies please.

About the opportunity
At Alzheimer’s Society, we believe no one should face dementia alone. Every conversation, every visit and every small moment of reassurance can make a real difference. We are looking for a warm, thoughtful and organised Dementia Adviser to join our supportive team in London Borough of Havering working 21 hours per week.

You will work closely with people living with dementia and those who care about them, providing ongoing support. You will listen carefully, understand what matters most to each person and offer guidance that helps them feel steadier and more confident as their situation changes.

Your days will be varied and meaningful. You might be visiting someone at home, offering calm reassurance over the phone, or working closely with other professionals to make sure the right support is in place. We operate a triage system for new referrals and you will play your part in making sure people are responded to quickly and thoughtfully. You will manage your own caseload, keeping clear and accurate records, while always seeing the person behind the paperwork.

You will be part of a caring and dynamic local team who share ideas, reflect together and support one another. There will be time to meet as a team and opportunities to keep growing your knowledge of dementia, with your manager and colleagues alongside you.

About you

You will have:

- An understanding of dementia, or a willingness to learn about the experiences of people living with dementia and those who care for them.
- Experience providing information, guidance, advice or emotional support - this could be from health, social care, community, voluntary, customer service or other people focused roles.
- You will be able to listen and communicate, with the ability to build trust and rapport with people from a wide range of backgrounds.
- The ability to manage your workload effectively, with appropriate support and tools, and to balance competing priorities.
- Confidence using IT systems to maintain accurate and confidential records.
- A compassionate, non-judgemental and person-centred approach, with respect for diversity and individual lived experiences.
- The ability to travel independently.
- The confidence and ability to communicate with a wide range of people, adapting your approach to ensure understanding. You will be required to speak publicly at events about dementia, delivering information and signposting people to further resources and networks. 

Please don’t be put off from applying if you don’t meet every single requirement listed. We recognise the value of transferable skills and lived experience, and we’re keen to hear from candidates who can demonstrate potential, capability and a willingness to learn.

Key Responsibilities:

- Build supportive, trusting relationships with people living with dementia and their carers across, recognising and respecting individual needs and circumstances.
- Provide personalised information, advice and emotional support that reflects each person’s culture, background, values and preferences.
- Deliver support through home visits, telephone contact and partnership working other professionals.
- Participate in the triage rota, ensuring new referrals are handled promptly, sensitively and equitably.
- Manage a defined caseload, maintaining accurate, respectful and confidential records.
- Signpost and connect individuals to appropriate local services and community networks, reducing isolation and increasing access to support.
- Work collaboratively within a supportive team environment, contributing to reflective practice and continuous improvement.
- Facilitate and deliver regular peer support groups, creating a safe, inclusive environment where people affected by dementia can share experiences, build connections, and access tailored information and guidance.

Interviews for this role have been provisionally scheduled to take place via Teams w/c 1st June 2026

About Alzheimer's Society

Dementia is the UK's biggest killer. One in three people born in the UK today will develop dementia in their lifetime.

At Alzheimer's Society, we're the UK's leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding groundbreaking research and campaigning to make dementia the priority it should be.

Together with our supporters, we're working towards a world where dementia no longer devastates lives.

Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for.

Our commitment to Equity, Diversity, Inclusion & Belonging

We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Alzheimer's Society.  

We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society. 

Our Equity, Diversity and Inclusion Strategy here along with our internal employee forum and Employee Lived Experience network groups help us promote inclusion and belonging, becoming an engaged and inclusive organisation for all our people. 

Our hiring process

During your recruitment process we want to make sure that you bring your whole self and can be at your best. We are working hard to ensure our recruitment process is as inclusive as possible, so please do inform us of your experience and anything you think we could do better by completing our candidate survey when you apply. 

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed. We recognise the benefits of AI, but if you're considering using it to submit your application, we encourage you to reflect on the value it truly adds. AI tools often lack the personal touch and authenticity that set candidates apart. We want to hear your unique perspective, experiences, and skills, so we encourage you to showcase them in your own voice.

We try to avoid closing roles early where possible, however if we receive a high volume of applications, we may close earlier than the advertised closing date. Should this occur, we will aim to provide you with at least 48 hours' notice.

We are committed to safer recruitment and ensuring the welfare of those we work with, due to the nature of some of our roles, we might need to carry out a Criminal Record Check at the relevant level. You can read more information via our Website.

Giving back to you

Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society. 

You can also visit our Working for Us pages, which give you more information about what it's like to be an employee at the Society.