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Role Purpose:
The Helpline Advisor will be the first point of contact for individuals reporting incidents of anti-Muslim hate. The role requires delivering empathetic, confidential, and high-quality support to callers, as well as accurately recording reports and ensuring all relevant procedures are followed.
Helpline Advisors will support service users via multiple channels—phone, email, SMS, WhatsApp, online chat and web form, by listening actively, offering appropriate information, and making referrals to specialist services where required. They will work closely with the Helpline Supervisor and participate in debriefs and reflective practice after each shift or reported incident.
Advisors will also play an important role in ensuring accurate data capture, safeguarding procedures, and upholding the values of compassion, non-judgement, and confidentiality.
Role Responsibilities:
Answer incoming calls from victims of hate crime with empathy and professionalism.
Provide support to service users using a variety of methods, including telephone, email, SMS, online chat, online forms, and other written reports.
Provide clear, appropriate advice, support, and information to service users, using a non-judgemental and person-centred approach.
Keep accurate, detailed electronic records of each contact, including advice given, support offered, and agreed referrals.
Understand when it is necessary to seek support from more experienced colleagues or external agencies and take appropriate action.
Make referrals to other agencies when necessary, including child and adult protection concerns, on the advice of senior staff.
Maintain strict confidentiality in accordance with data protection and safeguarding policies.
Engage sensitively with individuals from diverse backgrounds, including those who may be distressed, traumatised, or in crisis (trauma-informed approach)
Participate in supervision, debriefs, team meetings, and reflective practice sessions.
Participate in training and professional development to stay informed of relevant legislation, policies, and best practices.
Contribute to service evaluation and team-wide improvements.
Deliver informative presentations on reporting processes and service pathways to different audiences, ensuring information is clear, accessible, and appropriate to the audience.
Support stakeholder engagement with police, local councils, and relevant partner agencies to strengthen reporting pathways, referral processes, and community confidence.
Deliver helpline services during evenings and weekends as a required part of the rota, ensuring appropriate coverage for service users outside standard office hours.
Carry out general office administration tasks, attend relevant internal and external meetings, and support day-to-day service coordination as required.
Undertake online monitoring and related reporting activity during quieter periods or downtime on the helpline, in line with organisational procedures and priorities.
Work as part of a small, supportive team.
Person Specification:
Experience in helpline, support work, or similar client-facing roles.
Understanding of hate crime and its impacts, particularly on Muslim communities.
Excellent listening, communication, and note-taking skills.
Ability to manage emotional content and maintain professional boundaries.
Strong understanding and knowledge of anti-Muslim hatred and Islamophobia.
Excellent understanding of British Muslim communities, their diversity, and everyday practices.
Ability to work independently and manage time effectively in a remote/hybrid setting.
Experience working with marginalised communities or individuals affected by discrimination or trauma is an asset.
Familiarity with call-handling software or CRMs (e.g., RingCentral, Zoho) is desirable but not necessary.
Commitment to the values of equality, diversity, and inclusion.
Strong commitment to inclusion, ensuring that individuals from all backgrounds feel heard, respected, and supported. This includes working sensitively with people of all faiths and none, and with diverse identities, including LGBTQ+ individuals, queer Muslims, Muslims from minority sects, and other marginalised or intersectional communities.
Enhanced DBS check required (to be obtained on your behalf if your application is successful).
Note: This job description is not exhaustive and may be subject to review and amendment from time to time in line with organisational needs. As the helpline opening hours extend then there is potential for the working hours and timings to change or increase.
Applications are being accepted on a rolling basis until the role is filled with a suitable candidate, with the aim of appointing someone by mid August. Applicants are responsible for ensuring they have the legal right to work in the UK and will be required to provide ID and verification if shortlisted.
Remote (Surrey and surrounding areas) | 18 – 24 hours
£27,500 pro rata | Flexible working | Real impact
Are you kind, caring and professional – the sort of person who listens deeply, holds space for others, and wants to make a real difference?
At Jigsaw South East, we support children and young people who are facing or coping with the death of a loved one. We’re looking for a compassionate and confident Grief Support Worker to join our small, dedicated team.
In this role, you’ll:
This isn’t just a job, it’s a chance to walk alongside people at one of the hardest points in their lives and offer light, steadiness and support.
We’re looking for someone who brings:
We offer:
If you believe in the power of kindness and want to help children feel seen, safe and supported, we’d love to hear from you.
View our recruitment pack for more information including a full job description and person specification:
The client requests no contact from agencies or media sales.
The young people, children and families that we support are at the heart of everything we do at Mermaids. We have ambitious plans to expand the reach and impact of our youth work. To support this growth, we are recruiting an Interim Youth Officer who will play a key role in overseeing our youth programmes and activities. The successful candidate will help increase our capacity to engage with more young people, provide high-quality support, and ensure the continued delivery of our core youth services while contributing to the development of new opportunities for young people. This role is fully remote, full time with a four day working week (32 hours).
Mermaids is an equal opportunity employer. We encourage applications from those with lived experiences (directly or indirectly) and/or close ties to the LGBTQ+ community. We actively support and encourage people from a variety of backgrounds and experiences to join us and shape what we do. We are particularly keen to receive applications from BPOC (black and people of colour) and/or disabled and trans candidates.
Supporting trans, non-binary and gender-diverse children, young people and their families since 1995
The client requests no contact from agencies or media sales.
The International Agency for the Prevention of Blindness (IAPB) is partnering with Robertson Bell on a retained basis to recruit a Director of Finance on a permanent basis. This is a rare opportunity to join a globally influential organisation at a pivotal point in its growth, leading the transformation of the finance function whilst helping drive the organisation's ambitious mission to eliminate avoidable sight loss worldwide.
This is far more than a traditional Finance Director role. The successful candidate will inherit a finance function ready for transformation, with the full backing of an ambitious Senior Leadership Team committed to investing in modern systems, stronger processes and strategic financial leadership. It is an exceptional opportunity for an ambitious finance leader looking to make their first move into a Director position, whilst remaining close to the operational detail and leading meaningful organisational change.
The role
The organisation
The International Agency for the Prevention of Blindness is the only global alliance dedicated to eliminating the world's avoidable vision crisis. Representing NGOs, professional associations, hospitals, academic institutions, corporations and philanthropies, IAPB works to influence policy, mobilise investment and strengthen health systems across the world.
The organisation has experienced significant growth in recent years, expanding to over 50 staff and securing substantial new investment to support its ambitious global agenda. This includes convening the inaugural Global Summit for Eye Health in November 2026, bringing together heads of government, multilateral organisations and major funders to accelerate progress towards ending avoidable sight loss for the 1.1 billion people currently living without access to the eye care they need.
With strong leadership, genuine investment in organisational development and a culture built around being ambitious, collaborative, inclusive and strategic, IAPB offers an outstanding opportunity to shape both the finance function and the future direction of the organisation.
Essential criteria
Apply now
This is a permanent, full-time position with a salary of £87,000 based on a hybrid working model requiring one day per week in the London office, typically on Tuesdays.
The role offers an excellent benefits package, including a 10% employer pension contribution, 30 days annual leave plus bank holidays, flexible working, enhanced family leave policies and an Employee Assistance Programme.
IAPB is the premier eye health body which brings together a unique network of members and membership bodies from across the world.


The Youth Worker (Mentoring) will support Inspiring Inclusion’s Our Schools, Our Change programme by providing trauma‑informed, one‑to‑one support to Black and racially minoritised young people with adverse childhood experiences. Working closely with Camden schools and community partners, they will build trusting relationships that help young people feel seen, heard, and empowered while wider systems change progresses. They will use holistic, strengths‑based, participatory approaches, contribute to a test‑and‑learn model, and bring strong reflective and organisational skills. Personal experience of racial profiling in state education is essential, enabling deep empathy and authenticity. The postholder will be a collaborative practitioner committed to equity, inclusion, and ensuring young people have real influence over decisions shaping their education and futures.
Senior Systems Accountant
(SEO)
£42,450 to £46,636 (National)
plus an Accountancy Allowance of £5,000 pa (Fully Qualified) or £2,500 (Part Qualified)
The Government Property Agency is the largest property holder in government, with more than £2.1 billion in property assets and over 50% of the government’s office estate. We are transforming the way the Civil Service works by creating great places to work, leading the largest commercial office programme in the UK, working towards halving carbon emissions from government offices, and achieving greater value for taxpayers. We are looking for innovative, solutions-focused people to join our team.
Representing the best covenant in the UK – His Majesty’s Government – we are leading ground-breaking programmes such as the Government Hubs Programme, Whitehall Campus Programme and Net Zero Programme, as well as delivering modern and cost-effective real estate service solutions.
Innovation and progress are at the heart of our behaviours. We foster a culture of lifelong learning, where curiosity and self-improvement are encouraged, and we’re dedicated to becoming a leading, inclusive employer both in the external market and throughout the Civil Service. Our strong emphasis on Equity, Diversity, and Inclusion (EDI) is not just about driving inclusion across our organisation, it is also about ensuring our services meet the needs of government departments and the civil servants who use our spaces.
Join our dynamic and diverse team that leads with purpose, improving sustainability, nurturing social value, driving inclusivity and flexibility, and kickstarting economic growth. We are driven by purpose, and you can be part of it too: where you make a meaningful impact; where you influence; where your voice really matters; where you help to shape our future direction.
The responsibilities of the Senior Systems Accountant will include:
Key Skills & Experience:
Behaviours Assessed:
For more information contact Emma Fuller at our retained search agent, Robertson Bell at . To apply, please send your CV to .
The GPA is committed to representing the communities we serve by making Diversity, Equality and Inclusion part of everything we do. To ensure that we are always recruiting and retaining a diverse mix of talent, we are particularly inviting applications from candidates who are disabled, ethnically or gender diverse, and people who identify as being part of the LGBTQ+ community.