Service delivery and development manager jobs in Gants hill, greater london

What we are looking for

We're looking for an experienced and ideas-driven Fundraiser to join our dynamic, warm and dedicated team. You will be responsible for the development and delivery of a new Arts for Dementia individual giving strategy. You will lead on campaigns and develop / deliver Arts for Dementia’s supporter engagement journey to develop strong and long-lasting supporter relationships. The role will actively contribute to Arts for Dementia’s overall fundraising strategy and income generation.

Who we are

Arts for Dementia is an inclusive and dynamic charity, and a leader in our field. We work with artists, galleries, museums and community spaces to offer inspiring arts programmes for people in the early stages of dementia and their companions. We train facilitators from around the country to deliver effective arts-based activities for people living with dementia, and we advocate for the benefits of the arts for people affected by dementia.

With a new 3-year strategy and ambitions to double both our income and our work with those affected by dementia, we are at an exciting point in our development and this is a great time to join our team. We have an established flexible work practice and can accommodate individual needs within the team.

Key responsibilities:

Individual giving and supporter engagement

• Lead and deliver individual giving campaigns and appeals
• Build and maintain relationships with supporters and donors
• Support the growth of regular giving and one-off donations
• Help deliver effective donor stewardship through communications and updates

Events and community fundraising

• Plan and deliver fundraising events and supporter-led activities
• Support community fundraising initiatives and challenge events
• Build relationships with participants and supporters to encourage long-term engagement

Developing new fundraising streams

• Assist in developing trust and foundation applications
• Support research into potential funders and funding opportunities
• Contribute to developing corporate partnerships and sponsorship opportunities
• Help diversify the charity’s fundraising portfolio

Relationship building and stewardship

• Ensure strong communication with donors and supporters
• Assist with reporting and updates for funders where required
• Support the development of systems and processes that strengthen donor retention

Collaboration and team contribution

• Understand our work, its impacts and our culture
• Work closely with the Fundraising Manager and wider team on fundraising priorities and to align messaging
• Contribute ideas and initiative to help develop new fundraising opportunities
• Participate in team meetings, strategy sessions, and training days

Data management & reporting

• Maintain accurate donor records and become proficient with our database (Donorfy).
• Report on individual giving KPIs and campaign ROI.
• Ensure all activity complies with GDPR and fundraising best practices.

 Skills, knowledge and experience:

 Essential

• Experience in individual giving fundraising with good working knowledge of fundraising best practice
• Experience developing and delivering fundraising campaigns and communications across a range of channels
• Demonstrable success in growing income through regular giving
• Experience in organising or supporting fundraising events
• Good written and oral communication skills, with strong attention to detail and engaging story-telling
• Strong relationship-building skills
• Keen to take on responsibility and develop skills and knowledge related to fundraising
• Good organisational skills, able to manage multiple priorities and work flexibly
• Ability to work proactively and take initiative
• Familiar with the ethics and legislation relating to fundraising and GDPR
• Committed to equity, diversity and inclusion

 Desirable

• Interest in or experience of trust fundraising
• Experience working with corporate partners or sponsors
• Experience using a fundraising database or CRMs (we use Donorfy)
• Experience of working within a small charity environment, able to listen and support alongside bringing new ideas and expertise
• Knowledge of, or experience working with, people affected by dementia or related services
• Experience of working in community settings
• Interest in a range of arts, art practices and creativity

 Personal Qualities

• Motivated to grow their fundraising skills across new income streams
• Enjoys working in a small, collaborative organisation
• Positive, proactive, and solutions-focused
• Comfortable working remotely while remaining connected to the team
• Passionate about supporting a cause that improves people’s lives

 Working arrangements

We are a remote-first organisation, and most work is undertaken remotely. The successful candidate will be expected to:

• Attend at least two in-person days each month in London
• Participate in team training and strategy days
• Work collaboratively with colleagues across the organisation

We believe that regular opportunities to meet in person help strengthen collaboration, learning, and shared purpose.

Why join us

This is an opportunity to join a growing and ambitious charity where fundraising plays a central role in enabling our work.

You will gain experience across multiple fundraising streams, work closely with experienced colleagues, and contribute directly to expanding the charity’s impact.

As a small organisation, we value initiative, creativity, and teamwork, and we aim to provide an environment where staff can grow their skills while being part of a supportive, committed and positive team.

We are very keen to have a diverse and inclusive team, and value lived experience. We actively encourage applications from people from racially minoritised and culturally diverse communities, particularly those underrepresented in the arts and dementia support sectors. We also recognise the value of lived experience, including caring for someone with dementia.

We’re looking for a Communications Officer with experience in marketing and communications who will be part of a high-paced communications team working to engage with Christians and churches in London and beyond.

The successful candidate will:

Oversee the full production cycle of the quarterly Together prayer guide

• Together is LCM’s quarterly prayer guide, sent to thousands of supporters and used daily within the mission. It is a key point of connection between supporters and missionaries, shaping how people pray for gospel work across London.

Plan and oversee the weekly LCM online prayer meetings

• Every Tuesday evening, supporters from across the UK and beyond meet on Zoom to hear from a missionary and pray for gospel work. These online meetings have become a valued community, especially for those who cannot easily meet missionaries in person.

Support missionaries in engaging their supporters more effectively

• Missionaries rely on communities of Christians who pray, encourage, and give. Their LCM web pages help supporters understand their ministry and stay connected. The Communications Officer helps ensure these profiles are compelling, accurate, and regularly refreshed, supporting missionaries in presenting their work clearly and confidently.

Create fresh content for LCM’s communications channels

• LCM provides practical, frontline insights to equip Christians in sharing their faith, especially with marginalised communities. Throughout the year, the Communications Officer contributes written content — producing blogs, stories, and practical guidance that support and encourage believers, alongside social media content that helps extend reach.

Lead occasional cross team communications projects

• The Communications Team supports the wider organisation, regularly producing promotional materials for teams such as Training, Church Partnerships, and Supporter Partnerships.

Contribute creative ideas to shape communications and marketing content

• The Communications and Marketing Team is collaborative, creative, and committed to inspiring Christians across the UK! The Communications Officer contributes actively to idea generation — taking part in brainstorms, workshops, and planning sessions to help develop fresh, engaging approaches for external audiences.

The successful candidate will be a committed, prayerful evangelical Christian, with:

• At least 2 years' experience in a communications or marketing role (ideally with churches or church-based charities), delivering a range of integrated marketing and communications activities to engage different audiences.
• Strong grasp of branding principles and techniques and how to apply these in communications and marketing work.
• Ability to work proactively using own initiative, prioritise work and meet deadlines, with well-developed time management skills.
• Excellent written and verbal communication skills, with the proven ability to write and produce engaging communications for a range of channels and audiences.
• Experience of evaluating communications or marketing activities.
• Excellent interpersonal skills with the ability to build relationships and communicate with a wide range of people.
• Flexible approach and skilled at working in a fast-paced environment and juggling multiple priorities.
• Creative and innovative approach to communication combined with clear focus on delivering quality work to time and budget that is right first time.
• A good understanding and experience with using Adobe Creative Cloud and other creative & design platforms.

Desirable

• Educated to degree level or equivalent qualification
• Marketing qualification (CIM or equivalent)
• Experienced with photography and videography

This is a part-time role (0.4 FTE) with an expectation to work 2 days per week (16 hours per week), and a minimum of 1-day in the office per week. The position is a maternity cover position and will be offered on the basis of a 12-month fixed-tern contract.

If you possess this gifting and skills mix and have a strong desire to contribute to the London City Mission’s gospel outreach to those who are least likely to hear about Jesus in London, then we encourage you to apply.

There is an occupational requirement that the person appointed be an evangelical Christian.

To apply

Download and complete the application form (MS Word and then click enable editing). Please see recruitment pack for more information on the role and details of where to send your application form.

The application deadline is Monday 4th May 2026. Suitable candidates will be interviewed as they apply.

Charity People is delighted to be partnering with Providence Row to recruit for the organisation's next Head of Marketing. Since being founded in 1860, Providence Row has worked alongside people experiencing homelessness in East London. The organisation tackles the root causes of homelessness to help people build safer, healthier, more stable lives. Providence Row is there for as long as people need them; they never turn anyone away, and they work together to support everyone with dignity, compassion, and respect for their journey to a life away from the streets, for good.
The organisation currently supports around 1,200 people every year, meeting complex needs via a tailored approach and immediate support through crisis services, including access to food, showers, phones, and a safe, welcoming space.

Head of Marketing
Contract: Full time, permanent
Salary: £45,000 - £48,000 per annum
Location: Hybrid role between home and London office, with three days per week at the organisation's office in East London
Closing date for applications: 9am on Friday 8th May
Interviews: First stage interviews will be held remotely from 14th to 18th May with second round held in person on the 21st and 22nd May

The Head of Marketing will join a small team in London to support the delivery of marketing activity at Providence Row. The role is key within the organisation, and you will contribute to the overall leadership of Providence Row as a member of the wider management team. This is a wonderful opportunity to play a key role within an organisation that delivers practical, life-changing support.

Core responsibilities within your role will be:

• To support with the development of the annual marketing strategy
• Build marketing programmes to support specific marketing objectives across different channels and segments in support of the overall marketing plan
• Lead on the execution of marketing programmes from start to finish, driving collaboration with stakeholders
• Overall responsibility for brand management and corporate identity
• Managing Providence Row's digital profile, including maintenance and development of the website, and responsibility for social media
• Oversee the production of organisational marketing materials including project managing production of materials and providing oversight to colleagues
• Improve upon current social media activity across social media platforms including X, Facebook, YouTube, Instagram, as well as blogs
• Develop business cases for marketing programmes at the proposal stage and make recommendations on marketing tactics
• Evaluate the impact of marketing programmes in achieving objectives
• Contribute to the annual planning and budget setting process

We'd love to hear from individuals with the following core skills and experience:

• Experience in leading strategic marketing campaigns
• Ability to think strategically and create plans to support charity objectives
• Experience of delivering social media campaigns with measurable results
• Robust experience in managing diverse marketing projects
• Experience in producing impactful publicity materials, and possessing strong project management skills
• Competence as a creative writer with an eye for great brochure copy and design, publicity, emails and landing pages
• The ability to report on and analyse marketing statistics to identify trends
• Experienced in the use of Google Business Tools including Analytics, Keyword Builder, Data Studio, WordPress, HubSpot, Salesforce, SEMrush, Adobe Suite and Vimeo
• Previous exposure to direct response and digital marketing
• The ability to develop good working relationships with cross departmental team members
• Is proactive and takes the initiative to gain the information needed for the role, with a flexible and "can-do" attitude
• Independently able to identify challenges and use initiative to implement effective solutions

If you're interested in hearing more about this opportunity, please send your CV to Alice at Charity People in the first instance. 

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.