Mental health volunteer volunteer roles

Reach: Reach Drug and Alcohol Services is the commissioned community drug and alcohol provision for Dorset. It provides a range of support, interventions and treatments for adults and young people wanting to make positive changes to their drug and/or alcohol use, as well as offering support to family members and running campaigns and events that raise awareness of addiction and celebrate recovery in the community.

Reading Through Recovery -A weekly 90‑minute group supporting anyone on a substance or alcohol recovery journey, whether actively using or abstinent, through the shared experience of reading.​​

In a relaxed and inclusive space, participants bring a book they’re reading, explore themes that resonate, and dive into stories that spark insight and strength. Together, we share literature that has inspired, supported, or shaped our recovery journeys, with optional recommendations and themed reading ideas each week.​​

This is more than a book group, it's a place to find meaning, connection, and momentum in recovery.​

Details of the role & tasks

The role:

We are seeking enthusiastic readers to co-facilitate our new project – Reading Through Recovery. Volunteer group facilitators will help to make newcomers feel welcome, and empower everyone in the meeting to contribute, should they wish to.

This role is ideally suited to people with lived experience of recovery, either directly, or through supporting a close friend or family member, although we welcome applications from anyone with an empathetic, non-judgemental attitude that can build strong working relationships with others.

Tasks may include:

• Facilitating a non-judgemental space to allow participants to express feelings and share experiences freely.

• Foster a sense of community and trust

• Enable participants to connect through shared narratives, enabling them to relate to one another’s journeys.

• Encourage reflection and discussion.

Personal qualities

Skills we would love you to bring to the role:

• Welcoming, friendly and an ability to put other people at ease

• Confident and calm in group settings

• Good IT skills – the SMART Recovery UK training all takes place electronically and includes submitting some written responses via email

• Non-judgmental towards people facing challenges in their lives, including around drug and/or alcohol use and/or mental health

• Good time keeping

• Able to work as part of a team, on own initiative and to instruction

• An understanding of Waythrough – information is available on our website

• A genuine interest in being part of the mission and vision of Waythrough

• Ability to maintain professional boundaries, adhere to Waythrough policies and media guidelines, engage in supervision, and complete relevant training

Waythrough

What Volunteers can expect from us:

Volunteering with Waythrough offers people a unique chance to have a significant positive impact on people’s lives. We work both with and within diverse communities across the UK and every day we see people making positive changes to turn their lives around. We also offer:

• Regular supervision and support

• Induction and access to online and face to face training

• To learn and practice new skills within a teamwork setting

• To feel part of a team and the wider Waythrough organisation

• Reasonable travel expenses reimbursed with proof of journey

• Opportunities to progress and experience other areas of Waythrough's work

Our values:

Our values underpin everything we do – from how we work together through to how we design and deliver services. All our work to fulfil this vision is strengthened by our values.

• Kindness - be generous, caring and understanding.

• Courage - be bold, trust, commit.

• Respect - everyone deserves dignity.

Location: Some flexibility depending on staff and volunteer availability and ability to travel though meetings are currently held in Weymouth, Dorchester and on-line.

Timing: We are looking for someone who can offer around 2-3  hours a

Training: Volunteers have access to Waythrough’s training platform, LearningKind, and will be asked to complete an induction workshop ahead of their start date and a number of training modules within their first 3 months.

Client Support Volunteer - Manchester Schools Project

Do you want to make a difference to someone experiencing the housing emergency?

Information about the role

School staff are working hard to support the thousands of families living in insecure and unsuitable housing in Manchester. Shelter’s @HOME project helps fight for secure and stable homes by working families who would benefit from early intervention to prevent them from becoming homeless and/or mitigate the impact of homelessness on their education. 

Your role will be to support the @HOME coordinator during drop-ins for parents in various school locations.

Location: Various locations across Manchester

Suggested contribution: Two half days per week

Availability: Fridays (Flexible)

The above is the essential information you need to know. You can apply now by clicking ‘fill in an application’ or read on more for details.

Main activities may include:

• Greeting people as they arrive to the drop-in
• Completing registration forms with people as they arrive
• Signposting to appropriate agencies and giving out information
• Running checks with people to assess benefit eligibility
• Being there for people if they need someone to listen
• Translating for clients if possible (common languages: Urdu, Arabic, Somali)

This role fights the housing emergency by supporting people who are struggling with housing and bringing them one step closer to a safe home.

Benefits of volunteering with Shelter

Volunteers are essential to Shelter’s mission to end housing injustice. We welcome volunteers from all backgrounds. The insights and life experiences our volunteers bring to Shelter are valued as much as their contribution through volunteering.

We aim to provide our volunteers with a positive experience. This is by prioritising accessibility and tailoring the support we provide to the needs of the individual. We make sure our policies and processes are equitable, which means that no-one is unfairly disadvantaged while volunteering because of their background or identity.

Your skills and experience

We’d love the volunteer in this role to have good communication skills and be confident with using IT. But the most important thing is that you are friendly and caring, with enthusiasm for fighting the housing emergency.

Supporting you

• You will be provided with an induction into your role, access to relevant learning and a copy of our volunteer handbook.
• The role, including learning and communications, are flexible, so can be tailored so they best suit your needs and preferences.
• You will be able to claim reasonable volunteering expenses in line with Shelter’s volunteer expenses policy. Where financial circumstances would be a barrier to volunteering, we may be able to offer these funds in advance.
• You will be able to access our volunteer support package, including our colleague assistance programme and Shelter’s network of mental health first aiders.

Next steps

You can apply for this role by clicking ‘fill in an application’. If you need to apply by an alternative method, please contact us to see what options are available.

We will then get back to you about your application. Shortlisted applicants will have a recruitment conversation to discuss the role further.

Upon offer of role, you will be asked to declare any unspent convictions and complete a basic level Criminal Record Check. Having a criminal record does not automatically mean you can’t volunteer with us. We will have a conversation with you to discuss the convictions in relation to the role you have applied for. Sometimes it may limit the ways you can get involved. Please contact us if you require more information.

Bright Futures UK is looking for passionate and knowledgeable A-Level History tutors to provide educational support and a fun, safe learning environment for young people living with serious illnesses. 

"Over time I have become much more confident in tutoring and in essence this is making the sessions much more enjoyable for me. I like preparing new slides every week and discussing new content with my student." - Volunteer A-Level Tutor

What will you be doing? 

Run tutoring sessions online to support a young person. 

Offer subject area knowledge and expertise related to A-Level History

Help to combat social isolation through fun and engaging tutoring sessions. 

Adhere to safeguarding policies and report concerns to the BFUK Team

What are we looking for? 

1. Subject Knowledge: Strong understanding of A-Level History concepts and specifications.

2. Teaching Skills: Ability to explain complex ideas in a clear and engaging way.

3. Empathy and Patience: Kind and understanding nature, especially towards those facing health challenges.

4. Reliability: Consistent availability for the agreed-upon time commitment.

5. Adherence to safeguarding policies and report concerns to the BFUK Team

What difference will you make?

1. Academic Progress: Help young people stay on track with their studies despite their health challenges, ensuring they do not fall behind.

2. Confidence Builder: Provide a stable and encouraging presence that helps build the students' confidence and resilience.

3. Future Opportunities: Equip students with the knowledge and skills they need to succeed.

What will you gain?

1. Enhanced DBS will be provided

2. Safeguarding Level One Training

3. Skill Development opportunities

4. Direct experience working with children and young people

You must be a UK resident and be at least 18 years old.

As a charity that supports children and young people, we make safeguarding individuals our top priority. For this reason, all volunteers are subject to an enhanced criminal record and disclosures check. We also ask all volunteers to adhere to our Safeguarding, Equality and Confidentiality policies. These are nothing to worry about and if you have any questions, our team are happy to support you.

Connection Support has a range of services providing support to people at risk of homelessness or on the edge of needing social care. We work with people made vulnerable through debt, mental health issues, substance misuse, learning disability, and physical disabilities.

Volunteers play a key role in the provision of vital services to our clients.

Could you prevent loneliness and isolation in your community and become a befriender?

• Do you have 2-3 hours a week to give to a client suffering from loneliness or mental health? Based at our Supported Accomodation, Oasis House
• Can you offer support, through a listening ear and be a positive influence in a client’s life to help build self-esteem and confidence?
• Will you enable our clients to benefit from knowing someone is there to listen, be a friend, and check in on their wellbeing?

If you can answer ‘yes’ to these questions, then we would love to hear from you!

Key responsibilities

Your role will include, but is not restricted to the following tasks:

• Carry out weekly checks with the clients you are supporting. This can be in a variety of settings, e.g., family home, support home, or in the community (via face-to-face meetings, phone or video calls)
• Have fun, take clients on outings, and maybe share a hobby, sport, or an interest
• Collect prescriptions for clients and assist with their weekly shop
• Help clients rediscover social skills and confidence by building up and maintaining a close relationship
• Report any concerns to the Volunteer Coordinator

Skills required

No qualifications or volunteering experience is required; however, the below skills are essential:

• A non-judgemental approach
• Good listening and communication skills
• Reliable and trustworthy
• Respect confidentiality
• Be able to work on own initiative
• Ability to build effective working relationships with clients in a non-patronising way

Connection Support has a range of services providing support to people at risk of homelessness or on the edge of needing social care. We work with people made vulnerable through debt, mental health issues, substance misuse, learning disability, and physical disabilities.

Volunteers play a key role in the provision of vital services to our clients.

Could you prevent loneliness and isolation in your community and become a befriender?

• Do you have 2-3 hours a week to give to a client suffering from loneliness or mental health? (For a mutual agreement of time and locations that meet clients’ needs)
• Can you offer support, through a listening ear and be a positive influence in a client’s life to help build self-esteem and confidence?
• Will you enable our clients to benefit from knowing someone is there to listen, be a friend, and check in on their wellbeing?

If you can answer ‘yes’ to these questions, then we would love to hear from you!

Key responsibilities

Your role will include, but is not restricted to the following tasks:

• Carry out weekly checks with the clients you are supporting. This can be in a variety of settings, e.g., family home, support home, or in the community (via face-to-face meetings, phone or video calls)
• Have fun, take clients on outings, and maybe share a hobby, sport, or an interest
• Collect prescriptions for clients and assist with their weekly shop
• Help clients rediscover social skills and confidence by building up and maintaining a close relationship
• Report any concerns to the Volunteer Coordinator

Skills required

No qualifications or volunteering experience is required; however, the below skills are essential:

• A non-judgemental approach
• Good listening and communication skills
• Reliable and trustworthy
• Respect confidentiality
• Be able to work on own initiative
• Ability to build effective working relationships with clients in a non-patronising way

Join Our Board of Trustees

Afrocats is looking to expand its Board of Trustees. With an established Board already in place, we are entering an exciting new phase of growth and seeking additional Trustees to help shape our future direction. 

Afrocats is an award-winning charity that champions creativity, wellbeing, and cultural belonging. Our work supports communities through creative expression, participation, and inclusive cultural experiences. As we expand our reach and impact, we are strengthening our Board to ensure we remain ambitious, sustainable, and community-led.

This is a meaningful opportunity to play a key role in the governance and strategic development of a growing organisation that centres equity, lived experience, and creativity.

 Who we are looking for:

Fundraising and Income Generation

We are looking for someone with experience in fundraising, bid writing, or income generation. You will support the development of long term funding strategies, major grant applications, and sustainable income growth.

Marketing and Corporate Engagement

We are looking for someone with experience in marketing or business engagement. You will help raise our profile, strengthen our brand, and develop meaningful partnerships with businesses and corporate supporters.

Philanthropy and Relationship Building

We are looking for someone with experience in philanthropy, fundraising networks, or relationship management. You will help us connect with donors, foundations, and individuals who can support our long term impact.

Volunteer Management

We are looking for someone with experience in volunteer coordination or management. You will help us develop inclusive, safe, and supportive volunteer systems as the organisation grows.

Finance and Accounting

We are looking for a qualified finance professional, ideally a chartered accountant. You will support financial oversight, planning, reporting, and long term financial sustainability.

What you will do as a Trustee

As a Trustee, you will help guide the strategic direction of Afrocats and ensure we remain financially sustainable, well governed, and aligned with our mission. You will contribute to decision making at Board level, support risk and compliance oversight, and help ensure our work continues to centre creativity, wellbeing, and community impact.

You will also act as an ambassador for Afrocats, helping to champion our work and values across your networks and beyond.

Why join Afrocats

This is a rare opportunity to join a growing and forward thinking charity at a pivotal moment in its journey.

You will have the opportunity to shape strategy and influence long term direction, while supporting a mission driven organisation making a real difference in communities. You will develop your skills in a Board setting, expand your professional network, and contribute to work that centres inclusion, creativity, and social impact.

We are a welcoming and inclusive organisation and we actively encourage applications from people of all backgrounds, identities, and lived experiences.

Rolling interviews will take place until Friday 19th June 2026 

Oxfam Carlisle - Weekend Volunteers

Oxfam GB

Job details

Job type

• Volunteer

Shift and schedule

• 4 - 8-hour shift – we are very flexible
• Location: 17 Bank Street, Carlisle, CA3 8HG

Full job description

Oxfam's Carlisle Shop is looking for Shop Volunteers to help Oxfam’s fight to support the world’s most vulnerable communities.

We’re looking for volunteers who can give 4-8 hours (or more!) of their time in the shop each week, and we’re excited to welcome brand new volunteers to our stores!

Right now, we're looking for people to help in the shop in our stock room and with our ecommerce/online department!

Location:

Become a volunteer!

We like to give volunteers an opportunity to try a range of areas before they find something that suits them. You might become a Retail Volunteer, Till Volunteer, Stock Volunteer. Or you might find yourself in a more specialist role such as an Ecommerce Volunteer, a Shift Lead Volunteer, or even a Stock Specialist Volunteer.

Whatever your skills or interests, there’s something for everyone…

Why be a volunteer?

Your time will make a huge difference. We estimate one four-hour shift will, on average, provide enough income to enable Oxfam to provide life-saving handwashing facilities for 81 people.

Volunteering also has a positive impact on wellbeing, with an incredible 7 in 10 volunteers saying that their charitable actions were beneficial for their mental health.

Benefits of becoming a Volunteer:

· Gain genuine experience working in a retail environment.

· Volunteering can help you learn new skills, gain experience, and develop your CV.

· Great way to meet new people & be part of a community. Volunteering can help you feel part of something outside your friends and family.

· Be part of a fantastic team and make a positive change to the world.

· Opportunity to utilise and develop your transferable skills.

Volunteering with Oxfam will give you the skills, confidence and experience you need to build your CV and boost your employability. Problem solving, communication, working with others and familiarity with the workplace are universally valued by employers.

No experience is necessary as full training, and an induction will be given. You don't need to be computer literate to join our team; there are volunteer opportunities for all. All we ask is that you’re happy to work as part of a diverse and inclusive team.

We can be flexible around parenting, caring, health, employment, education, and any other commitments you have.

Tempted? Apply now!

Oxfam covers expenses incurred in line with Oxfam’s Volunteer Expenses Policy, including local, reasonable travel expenses and lunch (for volunteering 5 hours +).’

· We take the welfare of volunteers and everyone we work with very seriously. We do not tolerate discrimination, bullying, abuse of power, or any sexual misconduct within the workplace.

· Oxfam do not accept applications from anyone on the Sex Offenders list. We may inquire about unspent convictions relevant to the role and you may be required to submit to PVG/DBS check (at no expense to you).

· *NB: due to the current capacity of some shops, it may be that you will be placed on a waiting list and/or, if you are under 18, until a shop has enough staff and/or volunteers DBS cleared. The Shop Manager will discuss this with you.

Job Type: Volunteer

Work Location: In person at Carlisle Oxfam Shop

We are seeking volunteer counsellors and therapists (Qualified) to provide one to one counselling / therapy to adults affected by cancer or a life-threatening condition as part of the We Hear You team.

You’ll offer a minimum of two weekly counselling sessions and one weekly telephone assessment.

The skills you will need:

• A diploma / degree in counselling or psychotherapy.

• Good understanding of issues arising for people affected by cancer and other life-threatening conditions.

• Ability to maintain confidentiality and to deal with situations which could be upsetting or challenging.

• Good understanding of humanistic and integrative approaches to counselling are preferable.

�� Volunteer Football Coach Wanted! ��
Kenningwell United Women’s Football Club (KUWFC)**
Dulwich/Peckham Flexible, up to 9 hrs/week*

Ready to make your mark in women’s football?
Kenningwell United WFC is looking for a passionate, qualified coach to lead our first team and spark the next wave of talent in South London! If you believe in equality, teamwork, and unlocking potential, this is your chance to be a game-changer.

What You’ll Do:
⚡ Deliver high-energy training sessions that build skills, fitness, and confidence
⚡ Coach our team on match days and club events—bring your tactical flair!
⚡ Champion a positive, inclusive atmosphere where every player thrives
⚡ Collaborate with club leaders and volunteers to drive our mission forward
⚡ Offer feedback and support that lifts players—and the whole team

What We’re Looking For: 
✔ UEFA C Diploma (minimum) or higher
✔ Experience coaching women or girls (preferred, not essential)
✔ Motivator, organiser, and communicator extraordinaire
✔ Passion for women’s sport and community impact
✔ DBS check (we can help arrange)
✔ Female coaches encouraged—bring your energy!

Why Join Us?
�� Lead and inspire an ambitious team
�� Be part of a vibrant, welcoming club
�� Flexible volunteering—fit coaching around your life
�� References and recognition for your next big step
�� Help grow women’s football and empower players in South London

Ready to step up?**
Shoot us a brief note about you, or your sport CV, 

Kenningwell United WFC welcomes coaches from all backgrounds. Bring your passion—let’s change the game together!

Inclusive Boards is pleased to be supporting Together Active in their search for two new Trustees.

About Together Active

We’re Together Active, a charity working across Staffordshire and Stoke-on-Trent to make it easier for people to be active in ways that fit their lives. 

We focus on the systems that shape who gets included, and who doesn’t. That means looking beyond individual behaviours to understand how policy, funding, culture, and place shape people’s choices, freedoms, and access to movement. We support local organisations, influencing decision-makers, and helping the system work better for the people it serves.

We focus on the people most likely to be excluded: those living on low or no income, with poor health, discrimination, or long-term structural disadvantage. Our strategy for 2024-2030 centres on Stoke-on-Trent and the parts of Staffordshire where inequality is most entrenched. 

About the Trustee roles

The role of trustee at Together Active is an integral position that ensures the charity operates on the foundation of effective governance. That means providing oversight at strategic level and supporting a robust, informed decision-making process.

Together Active is seeking to appoint two trustees that have specialist knowledge across two key areas:

• Governance expertise

OR

• Strategic safeguarding expertise

​​​​​​Essential criteria

Knowledge and Skills:

• Experience of either charity sector leadership and governance; strategic communications or community development
• Ability to actively monitor the performance of the organisation
• IT literate
• Understanding of and commitment to Charity Commission’s Code of Governance
• Able to understand financial information

Leadership:

• Inspires confidence and creates stability

Communication:

• Exceptional communication skills particularly when speaking to others
• Active listener
• Confident networker
• Evidence of being able to persuade and influence in a range of settings
• Strong commitment to partnership working

Desirable criteria

Knowledge and Skills:

• Lived or professional experience of the challenges facing communities in Stoke on Trent
• Previous experience of trusteeship
• Understanding of risk and its effective management
• Knowledge and understanding of the sport and physical activity landscape

Communication:

• Understanding of principles of non-violent communication

Bright Futures UK is looking for passionate and knowledgeable Key Stage 3 English tutors to provide educational support and a fun, safe learning environment for young people living with serious illnesses. 

"The phrase "time flies when you are having fun" comes to mind. It's been a really joy teaching my student." - Volunteer Tutor

What will you be doing? 

Run tutoring sessions online to support a young person for one hour per week

Offer subject area knowledge and expertise related to KS3 English

Help to combat social isolation through fun and engaging tutoring sessions. 

Adhere to safeguarding policies and report concerns to the BFUK Team

What are we looking for? 

1. Subject Knowledge: Strong understanding of KS3 English concepts and specifications.
2. Teaching Skills: Ability to explain complex ideas in a clear and engaging way.
3. Empathy and Patience: Kind and understanding nature, especially towards those facing health challenges.
4. Reliability: Consistent availability for the agreed-upon time commitment.
5. Adherence to safeguarding policies and report concerns to the BFUK Team

What difference will you make?

1. Academic Progress: Help young people stay on track with their studies despite their health challenges, ensuring they do not fall behind.
2. Confidence Builder: Provide a stable and encouraging presence that helps build the students' confidence and resilience.
3. Future Opportunities: Equip students with the knowledge and skills they need to succeed.

What will you gain?

1. Enhanced DBS will be provided
2. Safeguarding Level One Training
3. Skill Development opportunities
4. Direct experience working with children and young people

You must be a UK resident and be at least 18 years old.

Location 

Remote/Online

Time 

1 Hour per Week 

 Duration: 14 Weeks minimum

As a charity that supports children and young people, we make safeguarding individuals our top priority. For this reason, all volunteers are subject to an enhanced criminal record and disclosures check. We also ask all volunteers to adhere to our Safeguarding, Equality and Confidentiality policies. These are nothing to worry about and if you have any questions, our team are happy to support you.ed

Are you a qualified Yoga Instructor who would enjoy facilitating weekly sessions to help individuals with their general well-being. This is an opportunity for you to share techniques with others.

Practicing yoga has been shown to increase mindfulness not just in class session, but in other areas of a person's life.

What you will be doing

• Design session plans enabling all group members to increase fitness, suppleness and help them relax
• Teach the group yoga postures and breathing techniques which allow a range of mixed ages and abilities to participate
• Inspire and motivate people to attend and get involved in the group activities where possible and encourage the group to help design future sessions
• Keep a record of attendees, provide feedback and report any concerns to the staff team

The skills you need

• Skilled and qualified Yoga Instructor
• Good communication skills
• Ability to provide a supportive and inclusive atmosphere that encourages learning and participation

What's in it for you

• Supporting You - You will have a dedicated volunteer supervisor to support you in your role; Quarterly volunteer forums with the central Volunteering team and volunteers across Hestia; References for job applications.
• Developing You - You will gain knowledge and insight into issues that impact Domestic Abuse, Modern Slavery and Mental Health; You will have access to our extensive Learning and Development Programme; 40% of our departed volunteers secured a paid role at Hestia last year!
• Valuing You - Valuing You - We hold annual Volunteer Awards, outings, celebration, and social events for our volunteers to get together and have some fun; We reimburse travel expenses and up to £5 for lunch for your volunteering.

We are currently developing an open-source website and internal systems, and we are looking for a UX/UI Designer to lead the design of a platform that is: 

• Emotionally safe
• Intuitive and accessible
• Scalable across multiple services
• Built with survivors in mind
• clean lines and top quailty

This is not just a design role — this is an opportunity to shape a digital experience that will impact thousands of lives. 

Key Responsibilities

User Experience (UX)

Design user journeys for:

• Survivors sharing their stories
• Volunteers and staff interacting with the system
• Students accessing training and opportunities
• Conduct user research (where appropriate and ethical)
• Create wireframes, user flows, and prototypes
• Ensure trauma-informed and emotionally sensitive design decisions

User Interface (UI)

• Design clean, modern, and accessible interfaces
• Develop a consistent design system (colours, typography, components)
• Ensure mobile-first and responsive design
• Collaborate with developers to bring designs to life

Platform & Systems Design

• Contribute to the UX of:
• Internal dashboards
• Learning platforms
• Community spaces (forums, content hubs, bookclub ,etc.)
• Help simplify complex systems into intuitive experiences

Collaboration

• Work closely with:
• Founder and leadership team
• Developers (open-source contributors)
• Content creators and marketing team
• Translate vision into practical, user-centred design

Essential Skills & Experience

• Experience in UX/UI design (portfolio required)
• Proficiency in tools such as: Figma (preferred), Adobe XD / Sketch (optional)
• Strong understanding of:
• User journeys and information architecture
• Accessibility (WCAG standards)
• Mobile-first design principles

• Ability to think both creatively and strategically

Desirable (Not Essential)

• Experience designing for:
• Non-profits or social impact organisations
• Mental health or trauma-informed platforms
• Understanding of open-source collaboration
• Basic knowledge of front-end (HTML/CSS)
• Experience with community platforms (e.g., forums, learning systems)

Personal Attributes

We are looking for someone who is:

• Empathetic and emotionally intelligent
• Passionate about social impact
• Reliable and committed
• Able to work independently and take initiative
• Open to feedback and collaboration

What You’ll Gain

• The opportunity to build a meaningful, real-world platform from the ground up
• A strong portfolio project with social impact
• Experience working within a growing organisation
• Future paid opportunities as the organisation scales
• A chance to directly contribute to changing lives and communities

Safeguarding Note

Due to the nature of our work, all team members must approach the role with sensitivity, confidentiality, and respect. Exposure to sensitive topics may occur. 

We are looking to help Carers with IT support needs and require a Volunteer to offer 1:1 sessions to help them with their basic difficulties on their phone, tablet or laptop. In the first instance, we require someone for a morning or afternoon once a month to visit our different Cafes around the London Borough of Hillingdon and offer a Drop-In service. This will be reviewed after 4 months.

This role will suit someone who:

• Has excellent verbal communication skills

• Has a good understanding of using a laptop, tablet, Microsoft Office, the internet 

• Enjoys explaining technical and  IT-related task to people face to face

• Ideally has experience of supporting people in a learning environment

• Pays attention to detail

• Is empathetic to the needs and motivations of Carers

• Understand the importance of confidentiality

Main duties will include:

• Meeting a Carer and listening to their IT problem

• Understanding how overcoming this problem can assist them in everyday life

• Instructing them, in simple terms, on how to access the information they need or the task they wish to complete 

Training and Support

• All volunteers are expected to undertake induction training at Carers Trust Hillingdon, both online and in person

• You will report to the Carer Development Officer and will receive regular supervision and support.

• Should you wish and if places permit, you will be invited to attend Wellbeing Workshops and Seminars

• You will be required to use your own car or take public transport to each venue so expenses will be recompensed