Operations jobs

Engagement Worker

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Please note, due to the nature of the service, it is an occupational requirement that the post holder is female and the post is therefore exempt from the provisions of the Equality Act 2010 in terms of Schedule 9, Part 1, and Paragraph 1 of the Act. 

Job Title: Engagement Worker (Female Only)

Location: Catford, based within the service. Unfortunately this service does not have step free access.

Salary: £27,000

Shift Pattern: 37.5 hours per week Monday to Sunday on a rota varying between 08:00 - 16:00, 08:00 - 21:00 or 13:30 - 21:00. Shift patterns and weekly hours may vary and you may be required to work outside these hours dependent on service and resident requirements including weekends and bank holidays. 

About the Role

We're looking for an Engagement Worker to join our residential service based in Catford which supports females in the criminal justice system who are likely to meet the criteria for a personality disorder, helping them reintegrate into the community following release from prison, secure healthcare settings, or Approved Premises. HerStory House is dedicated to empowering women with the skills needed to thrive in their chosen communities, maintain independence, and build a hopeful future. 

Our specialised, high-support, female-only residential service is tailored for women who are likely to meet the criteria for a personality disorder diagnosis and are at risk of entering or re-entering the Criminal Justice System. You will be at the forefront of delivering a trauma-informed, person-centred service, supporting individuals through rehabilitation and resettlement. This includes assisting with engagement activities, developing support plans, and providing access to appropriate interventions to help residents move towards independence.

Key Responsibilities Include:

• Supporting residents to access the resources, tools, and networks they need to achieve their goals.
• Develop, participate in, and encourage residents to participate in the running and development of various projects and activities.
• Promoting independence through life skills training, practical support, and empowerment.
• Recognising and responding to mental and physical health needs and safeguarding concerns.
• Supporting the creation of a safe, welcoming and psychologically informed living environment.
• Carrying out housing management tasks including reporting repairs, maintaining communal areas, and health and safety checks.

About You

We’re looking for someone with a genuine passion and felt purpose to help people, challenge stigma, and make a real difference to people’s lives!
We are looking for a team player, driven to provide high quality care and support to others, an effective communicator who is able to build rapport with others from various backgrounds. You will be compassionate, supportive, and empowering to others, whilst able to form effective, positive and motivational relationships.

• Due to the nature of this service, it is an occupational requirement that the post holder is female
• Awareness of external opportunities which are available such as with education, employment and benefits
• Experience working with people with multiple and complex needs
• Ability to show empathy and compassion to our residents, and different challenges they face
• Ability  to motivate, and empower others to achieve their personal goals and overcome barriers
• IT ability to use our online CRM systems and Microsoft programs daily
• Understanding of the different needs people with multiple and complex needs have and be aware of the social marginalisation that can be attached to people who face personal challenges

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we Offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Employer Pension Contribution
• Eligibility to register with Blue Light Discount Card
• Access to discounted tickets for music events, shows, sports and more
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. 

We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

Additional Information

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below. 

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

About the role: 

Porchlight’s Housing Management Team provide a property management service for supported accommodation across Kent, housing people at risk of homelessness. The project Manager will be leading and developing a team of Housing Management Assistants, to ensure an effective and efficient service is delivered.

The role will include but is not limited to ensuring all Porchlight’s owned and managed accommodation is compliant with Legislation and relevant standards, voids are kept to a minimum, risk is managed appropriately, new builds are ready for occupation, tenancy related issues are resolved.

Housing Management is a fast-paced environment requiring the ability to prioritise and meet deadlines. The candidate will need to ensure that working practice meets policy and procedural requirements especially in regard to, safeguarding, health and safety and equality and diversity. 

The role requires:

• Experience in effectively managing and leading a team.
• A flexible, responsive and solution focused approach.
• A minimum of 3 years’ experience in Housing Sector or Property Management.
• Knowledge of Legislation and Regulatory Standards around Housing compliance.
• Good communication and prioritisation skills.
• Ability to manage a budget.
• Car user with full driving licence and access to own vehicle (subject to the provisions of the Disability Discrimination Act 1995)

Porchlight is committed to safeguarding and promoting the welfare of children, young people and adults at risk.  

Working pattern: 9am to 5pm Monday to Friday with some flexibility required.  

Contract type: Permanent 

Interview date: 7th April 2026

Please note, salaries are pro-rata for part-time positions.  

CRM & Data Officer – Temporary Role

London | Hybrid – onsite for onboarding
£20.88 per hour | 35 hours per week
Temporary contract – ASAP start | Interviews: 6 March

We are seeking a detail-focused CRM & Data Officer to join an international charity on a temporary basis. You will play a key role in maintaining and improving the organisation’s Salesforce CRM, ensuring data accuracy, supporting fundraising operations, and enabling colleagues to make the most of their data.

Key Responsibilities:

• Maintain and cleanse CRM data, including imports, mapping, and housekeeping
• Support end users, training staff and volunteers in effective CRM use
• Assist with data analysis, reporting, and system improvements
• Ensure all CRM processes comply with data protection and good practice
• Collaborate across teams to deliver high-quality, accurate data

About You:

• Proven experience using Salesforce (preferably Nonprofit Success Pack) or similar CRM in a charity or fundraising environment
• Strong data management, numeracy, and analytical skills
• Excellent organisational skills and attention to detail
• Confident communicator, able to support colleagues across teams
• Able to work independently, prioritise tasks, and respond to a fast-paced environment

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Sands is seeking to appoint a Finance Officer.  The successful candidate will possess excellent relationship-management and technical skills to take full ownership of key financial operations such as accounts payables / receivables and ensure the smooth and effective running of our finance function.

In this key and customer-facing role, the post-holder will need to be able to use accounts packages e.g. Sage L50 to a high standard and have a good knowledge of double-entry bookkeeping and basic accounting principles.

A positive and pro-active attitude is essential, along with strong organisational skills plus the ability to prioritise and multi-task. Strong communication skills, both verbal and written are essential as the post-holder will frequently deal with external and internal customers at all levels.

The post-holder must be able to demonstrate a high level of commitment to Sands’ Core Aims and Strategic Objectives.

This is an exciting opportunity to help grow our retail operation and support animal welfare across Derbyshire. RSPCA Derby is looking for an experienced and motivated manager to lead, develop and shape the future of our charity retail operation.

As Retail Development Manager, you will:

• Lead and develop a network of charity shops and retail teams
• Drive income growth across physical shops, online sales and gift aid
• Ensure high standards of customer service, compliance and financial control
• Manage retail performance, budgets and reporting
• Identify and develop new retail opportunities to support our strategic ambitions
• Play a key role in supporting animal welfare through sustainable income generation.

We’re looking for someone who:

• Has significant experience in retail management, ideally across multiple sites
• Is a strong, inclusive leader with experience managing and developing staff and volunteers
• Has a proven track record of meeting financial and commercial targets
• Is organised, resilient and comfortable managing competing priorities
• Shares our commitment to animal welfare and our values
• Is confident working with data, budgets and performance reporting
• Experience in charity retail is desirable but not essential — we welcome applicants with strong commercial retail experience who want to make a difference.

Why Join Us?

• Make a real impact supporting local animal welfare
• Lead a values-driven retail operation with room to innovate and grow
• Work with committed staff, volunteers and supporters
• Be part of a respected local charity making a difference every day

Job title: Business Services

Reports to: Officer Head of Finance and Business Services

Salary: Starting salary of £29,500 per annum

Location: Office based at our headquarters in Llantrisant, South Wales

Hours: Full time – 37.5 hours over 5 days

Objective:

2wish exists to provide support to anyone affected by the sudden and unexpected death of a child or young person aged 25 and under.

Aims:

• Ensure every Emergency Department and Critical Care unit has a suitable bereavement suite
• Ensure that bereavement boxes are available at each of these hospitals
• Ensure that immediate bereavement support is available for all affected by the sudden death of a child or young person
• Provide a professional counselling service and other therapies for those affected by the sudden death of a child or young person
• Provide support to individuals who witness the sudden death of a child or young person
• Provide support and training to professionals from any sector who may be affected by the sudden death of a child or young person
• To advocate and campaign on behalf of suddenly bereaved families

2wish Cymru and 2wish:

2wish has been established since 2012 and has since grown from strength to strength. During this time, we have worked tirelessly to embed our service and ensure that the offer of support is made at the point of death.

We offer an immediate, consistent, high-quality and compassionate service to all individuals affected by the sudden and unexpected death of a child or young person aged 25 and under. We work in partnership with professionals who refer into the charity on behalf of families, so they don’t have to trawl through the internet for an organisation who may, or may not, be able to support. We provide immediate, and ongoing, support and are here for as long as our families need us.

We were founded as a Welsh organisation providing immediate casework support, as well as ongoing aftercare services including counselling, alternative therapies, play therapy, support groups, support events and a respite cottage.

In January 2024, we expanded into ‘phase one’ England, namely Cheshire, Shropshire, Herefordshire, Worcestershire, Gloucestershire and Somerset. And in July 2025 we expanded into ‘phase two’ England, namely Merseyside, Devon and Cornwall, Wiltshire, Dorset, Hampshire and the Isle of Wight.

Context of role:

The Business Services Officer provides high quality administrative and operational support across governance, IT, facilities, data protection, recruitment and general administration.

Working closely with the Head of Finance & Business Services, this role ensures the charity has strong internal systems, efficient processes, and compliant practices that enable staff to deliver services effectively and compassionately.

This role will support the whole organisation in both the office setting and our remote workers across England and Wales.

Key responsibilities:

Business Services and Operations

• Support the Head of Finance & Business Services in the effective running of business functions including HR, IT, governance, and office management.
• Maintain essential organisational policies, procedures, and documentation, ensuring regular review cycles.
• Manage contracts with suppliers, service providers, and facilities contractors.

Staff support

• Assist department heads with recruitment processes including job adverts, application management, interview coordination, and onboarding.
• Maintain accurate and confidential HR files, absence records, training logs, and performance documentation on Bright HR.
• Support wellbeing initiatives and contribute to developing a positive, compassionate staff culture.
• Coordinate staff training, mandatory learning, and policy briefings.

Governance and Compliance

• Maintain statutory registers and ensure timely filing of required documents.
• Support risk management processes, including maintaining organisational risk registers.
• Assist with GDPR compliance, data audits, and data protection processes.
• Prepare policies for Board approval with the assistance of Peninsula.

Leadership and People Management

• Act as first point of contact for basic IT and systems issues, escalating when necessary.
• Support the effective use of Microsoft 365, CRM/databases, and operational software including educating others on effective usage.
• Project manage the development of NOVA – our CRM system.
• Liaise with IT providers to ensure smooth delivery of technical support, security, and digital improvements.
• Issue IT equipment required for work to all new employees and maintain asset register.
• Ensuring Cyber Security essentials is complete working with IT consultant ITCS.

Facilities and Office Management

• Oversee day-to-day management of office space, equipment, and environment. Monitoring potential growth of office spaces into England.
• Manage health & safety processes including risk assessments, incident logs, and mandatory checks.
• Monitor office supplies, equipment maintenance, and procurement.

Administration and Organisational Support

• Provide administrative support to the Senior Leadership Team where required.
• Maintain central records, filing systems, and registers to a high standard both electronically and paper based.

General:

• To be responsible for organising own work agenda, time management and administration.
• To adhere to all company policies and procedures including Safeguarding, Confidentiality, Health and Safety and Lone Working; and to be proactive in implementing new safe working practices as appropriate.
• To attend weekend and evening community events in support of the charity as necessary.
• Participate as and when required in team meetings and one-to-one meetings, and undertake, as appropriate, courses/training/other developmental activities, which is relevant to the role.

It is the nature of the work that tasks and responsibilities are in may circumstances unpredictable and varied. All employees are therefore expected to work in a flexible way and tasks, which are not specifically covered in their job description may have to be undertaken.

You will be subject to performance review, which will incorporate a review of the above duties and performance over the period. This role is subject to a DBS check.

Additional benefits for our employees:

• An ‘Employee Assistance Programme,’ including wellbeing support
• Free parking on 2wish premises
• Free branded 2wish clothing
• An extra annual leave day on your birthday
• Incremental increase in holiday entitlement based on length of service
• Paid sick leave
• Discounts for personal purchases on 2wish Merchandise
• Discounted tickets to UK 2wish events for staff and family
• Extra holiday entitlement when taking part in 2wish overseas events
• Company mobile phone for performance of duties
• Tools/equipment required for the performance of duties
• Reimbursement of work expenses
• Bright Exchange employee discounts
• Auto-enrolment into company contributory pension scheme after 3 months service

How to apply:

Please return a CV and covering letter, or a CV and two-minute video, by email.

Closing date: Friday 3rd April 2026

Thank you very much for your interest in the role. Please note, if you do not hear from us within ten working days of the closing date, you have been unsuccessful on this occasion.

Make a difference every day with PDSA  

About Us   

Join us to help keep even more people and pets together when times are tough. For over a century, PDSA have provided vital veterinary care for the pets of people in financial hardship.    

We’re now on a journey to expand our reach to support even more people and their beloved pets. To achieve this ambitious goal, we need passionate and driven individuals who are ready to embrace change and help shape a future-focused PDSA. Together, we'll build a stronger organisation to ensure our services help those who need us most for the next hundred years.    

If you're ready to make a real difference and be part of a team that's creating positive change, we want you to join us. Let's build a brighter future for pets and their owners, together.   

About you  

We have an exciting opportunity for a Content and Editorial Executive to join our team. In this role, you will focus on creating, editing and managing high‑quality online content that supports our engagement and marketing goals. You will work closely with colleagues across the organisation to deliver content and editorial requirements in line with agreed briefs, ensuring everything is produced to the right standard, within budget and on schedule.

You will work closely with colleagues across the organisation to deliver content and editorial requirements in line with agreed briefs, ensuring everything is produced to the right standard, within budget and on schedule. 

You will be responsible for producing and editing compelling written content, images, icons, photography, video and curated materials that can be used across campaigns and digital channels. 

You will regularly review the performance of content, adapting and refining it to improve engagement and meet audience needs, while ensuring SEO best practice is applied where appropriate. Collaboration will be key, and you will work closely with colleagues in Social Media and Digital to provide strong, effective content that supports their objectives. The role will also involve writing case studies and stories that bring our mission and impact to life.

To help us on this journey, we are looking for an innovative and creative Content and Editorial Executive who can help us produce and manage online content that strengthens brand awareness, drives supporter acquisition and supports income generation.

You will be confident, proactive and skilled at working with internal stakeholders. To succeed in this role, you will bring proven experience of creating and managing high‑quality content for digital channels and platforms, along with excellent writing and editorial skills. Copywriting experience is required and journalism experience would be an advantage.

This is a 12‑month fixed‑term contract. You will be required to travel to our Head Office in Telford and to our Pet Hospitals across the UK when needed. 

Rewards, support and benefits    

We’re really passionate about being a great place to work, somewhere people feel proud of what they do, connected to a meaningful purpose, and able to make a genuine difference every day. Our teams are collaborative and supportive, and we encourage everyone to bring their ideas, individuality and passion for pets to work with them.  

As well as a rewarding role and a positive, people-focused culture, we also offer a wide range of benefits, including:  

• Flexible working options to support your work–life balance and individual circumstances.  

• 25 days’ holiday plus Bank Holidays, with option to buy or sell an extra five days. 

• Three paid special days off: Volunteering Day, Celebration Day and Wellbeing Day annually.  

• Generous pension options, with PDSA contributions starting at 5% and rising to 10%.  

• Life assurance providing four times your annual salary for added peace of mind.  

• AXA Health Employee Assistance Programme, with 24/7 wellbeing support   

• Retail, holiday and lifestyle discounts available through our staff Fetch benefits platform.  

• Enhanced maternity, paternity and adoption leave to support you and your family.  

• 15% discount on PDSA Pet Insurance plus access to staff veterinary services.  

To apply for this role, click Apply Now at the top of the page, create a candidate account and complete our simple application form.     

PDSA is committed to embedding a culture of diversity and inclusion within our teams that reflect the communities we serve. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We offer a range of family friendly, inclusive employment policies and opportunities for flexible working arrangements to support team members from different backgrounds.   

   

If you have any questions or concerns regarding accessibility, please contact us and we will be happy to discuss via email or telephone reasonable adjustments that you may require throughout the recruitment process.   

   

We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect.   

   

To support this commitment, our recruitment & selection processes are robust and rigorous. All appointments will be subject to satisfactory references and appropriate background checks.   

The Volunteer and Events Manager will develop and implement a volunteer strategy and annual RLSS UK plan of events, for all Directorates, which evolves to include opportunities as they arise. To do so successfully, you will be a proactive, dynamic and experienced Volunteer and Events Manager who will lead our centralised management function with passion, excitement and dedication to RLSS UK’s purpose, mission and vision.

 

KEY TASKS AND RESPONSIBILITIES

• Lead a professional volunteer and events function ensuring supply and demand needs are met across RLSS UK and supporting all teams to embed a consistent and coordinated approach
• To develop, implement and oversee the delivery of the volunteer strategy
• To develop and implement effective strategies, polices and processes to engage and retain volunteers and ensure a high-quality volunteer experience at all stages of the volunteer cycle
• To develop and implement effective event management strategies, policies and processes incorporating all health and safety requirements
• To lead and continuously improve our support to volunteers across the UK and Ireland
• Develop, implement and review an innovative volunteer recognition and reward offer
• To integrate an increasing number of volunteers into RLSS UK’s initiatives and activities, enhancing their experience and maximising their impact regardless of geography and circumstance
• To increase the diversity of volunteers
• To lead the delivery and implementation of our annual National Presentation of Honours Event, annual conference and national lifesaving sports events
• Attendance at Sports Committee and Honours Committee
• Lead research speakers and topics for conferences and workshops
• Speaker management and supporting the Events Executive to send out invitations, receive confirmations and general liaison
• Support membership queries about events and volunteers
• Implement project plans for all events including liaising with key teams such as the RLSS UK communications team
• Attending and managing events on site with the support of the Events Executive
• Venue management and liaison with relevant organisations to ensure smooth delivery
• To manage your team with clear direction and a supportive approach
• To provide guidance on good practices in volunteer management
• To address issues or conflicts promptly
• Ensure appropriate financial management of assigned budgets
• Lead and deliver an annual volunteer survey and analysis to produce meaningful feedback
• Lead and deliver events feedback surveys and take the learning for future implementation
• Work flexibly and collaboratively across all RLSS UK teams and promote all aspects of the organisation
• Willingness to travel occasionally within the UK
• Ability to attend occasional evening and weekend events

Other Duties & Responsibilities

• Lead on and support ad hoc projects as required
• Contribute to the successful operation of the charity by undertaking such other tasks as may from time to time be required including all other duties reasonably associated with your role, as directed by the Line Manager.
• Ensure compliance with UK GDPR and the Data Protection Act 2018 by complying with internal information governance policies and maintaining up-to-date documentation as part of RLSS UK’s compliance programme.
• To demonstrate and uphold the Society’s values and behavioural standards at all times.
• To help create an inclusive working environment where diversity is valued, everyone can contribute, and everyday actions ensure we meet our duty to uphold and promote equality.
• Proactively participate in the Society’s equality, diversity, and inclusion (EDI) initiatives and training, and to promote a culture of respect and inclusion for all
• To identify new event opportunities where there is the potential for RLSS UK to raise profile and visibility in communities throughout the UK and Ireland
• To work collaboratively with colleagues from across the organisation to ensure that with any event, the wider benefit to the whole society is always considered

This job description is not to be regarded as exclusive or exhaustive. It is intended as an outline indication of areas of activity and responsibility and will be amended in light of the changing needs of the organisation.

 

PERSON SPECIFICATION
Essential Relevant Experience, Skills and/or Aptitudes

• Approximately 7+ years’ experience in a volunteer management role
• Approximately 5+ years' experience in a events management role
• Experience of working at a manager level ideally in a membership organisation
• Demonstrable experience of strong project management
• Demonstrable experience in the development and implementation of impactful volunteer engagement strategies
• Demonstrable expertise in defining and driving strategies to achieve step changes in engagement
• Experience of forming partnerships with networks and other organisations which bring mutual benefit
• Demonstrable experience of positively interacting, engaging and influencing at all levels including with internal and external stakeholders
• Demonstrable experience of volunteer retention and acquisition
• Demonstrable experience of delivering events to raise the profile of a cause, retain and grow volunteers
• Demonstrable experience of delivering volunteer-focused solutions within a membership organisation
• Demonstrable experience of effectively implementing relevant processes and policies
• Demonstrable expertise in ensuring appropriate policies and processes are in place to guarantee compliance with regulatory and legislative requirements
• Expertise in developing and continuously adapting a range of volunteer training and competence assessment activities
• High level of proficiency in risk management and mitigation
• Excellent communication, engagement and interpersonal skills
• Excellent presentation, listening and negotiation skills
• Proficiency in CRM software and MS Office applications

Desirable Relevant Experience, Skills and/or Aptitudes

• Knowledge and understanding of RLSS UK
• Understanding and experience of the application of safeguarding laws
• Understanding and experience of the application of Health and Safety laws
• Project management qualification

ABOUT RLSS UK

The Royal Life Saving Society UK (RLSS UK) is the leading charity for water safety and drowning prevention in the UK and Ireland. Our mission is to save lives by being the leader in lifesaving, lifeguarding, and water safety education so that everyone can enjoy water safely. We share our expertise, skills, and knowledge to empower people enjoy water safely and achieve our vision; communities free from drowning.

WHAT RLSS UK CAN OFFER YOU

RLSS UK is a national Charity based in Worcester, and we offer great staff benefits including -

• Annual Leave based on 27 days + Bank Holidays + a discretionary day off for your birthday
• Private Medical Scheme*
• Enhanced Society Sick Pay*
• Eye Care*
• Employee Assistance Programme via Health Assured
• Life Assurance Scheme
• Howdens Sports Benefits/Perks at Work
• Free RLSS UK Membership
• Free tea and coffee when working from HQ, including access to our wonderful Coffee Machine
• Free on-site parking when working from HQ
• Company Events and more!

*Subject to eligibility criteria

YOUR APPLICATION

Please send your CV along with a Cover Letter outlining why you should join our Membership and Education Team 

Closing Date – 11.59pm, Sunday 15th March 2026

Interview Date – Thursday 26th March 2026 at our Worcester Head Office (subject to change)

Should you wish to discuss the role, any reasonable adjustments you may require throughout the recruitment process, or have any questions, please get in touch where a member of the RLSS UK HR Department will be happy to help.

RLSS UK are a Disability Confident Committed Employer and an INclusive Worcestershire Leader.

Job Purpose

The Head of Place Management leads the delivery of The Fitzrovia Partnership’s Safe & Clean mission. The role oversees all operational activity, contracts, partnerships, and member-facing services that maintain the district’s quality, safety, and appearance.

It ensures services are high quality, efficient, and aligned with the Partnership’s wider missions of Economic Growth, Sustainability, and Place Shaping. The role focuses on delivering outputs that achieve agreed outcomes, combining operational leadership with innovation, value for money, and sound service design. Working with public and private partners and member businesses, the postholder drives measurable impact, continuous improvement, and effective stewardship of resources.

Key Duties and Responsibilities

Leadership and Delivery

• Lead all direct delivery, commissioned, and partnership activity under the Safe & Clean mission.

• Oversee cleaning, maintenance, waste, and safety operations, ensuring coordinated delivery and measurable outcomes.

• Manage the Operations Sub Group and all aspects of its agenda, ensuring effective governance and clear reporting.

• Ensure operational delivery aligns with the organisation’s business plan and priority missions.

• Deputise for the Director of Policy and Place on operational matters.

Service Design and Performance

• Design and manage services that are efficient, evidence based, and reflect best practice.

• Apply high quality service design and project management to all operational programmes.

• Monitor performance, KPIs, and budgets to ensure value for money and demonstrable impact.

• Apply commercial awareness to procurement and service improvement decisions.

• Use data and digital tools to improve performance, reporting, and productivity.

• Encourage innovation and learning from other districts and sectors.

Partnership and Member Engagement

• Build effective working relationships with councils, police, statutory agencies, and partners.

• Engage regularly with member businesses, responding to issues and tracking activity through the CRM.

• Support members with licensing, planning, highways, and related operational matters.

• Ensure Safe & Clean delivery supports the Partnership’s wider economic, sustainability, and place priorities.

Governance and Compliance

• Manage procurement, contracts, and risk across operational services.

• Oversee health and safety, statutory compliance, and performance reporting.

• Produce clear reports and briefings for senior leadership and the Board.

• Ensure consistent and accurate use of the business CRM.

Continuous Improvement

• Identify opportunities to improve service quality and efficiency.

• Stay informed on policy, technology, and best practice in place management.

• Promote a culture of learning, reflection, and improvement.

Person Specification

Skills and Experience

· Proven experience in operations, service delivery, or public realm management within a complex, multi-stakeholder environment.

· Strong experience of contract management and procurement, including setting KPIs, monitoring performance, and securing value for money.

· Demonstrable project management skills, with experience delivering multiple workstreams to fixed timelines and budgets.

· Experience working with local authorities, statutory agencies, and private sector partners.

· Strong commercial awareness, with the ability to manage budgets, assess costs, and make informed decisions about service delivery.

· Confident use of IT systems and digital tools to support operational management, reporting, and productivity, including CRM systems.

· Strong written and verbal communication skills, including report writing and briefing senior stakeholders.

Knowledge and Understanding

· Understanding of place management and the role of Business Improvement Districts or similar partnership organisations.

· Knowledge of public realm services including cleaning, safety, maintenance, and environmental operations.

· Understanding of local government structures and how different city stakeholders operate and interact.

· Awareness of health and safety requirements, statutory compliance, and risk management in service delivery.

· Awareness of sustainability principles and their application to operational services.

Personal Attributes

· Delivery-focused and accountable, with a strong sense of ownership for outcomes.

· Collaborative and approachable, able to work effectively across teams and organisations.

· Calm and resilient, able to manage competing priorities and respond to operational issues as they arise.

· Curious and reflective, with a willingness to learn, adapt, and continuously improve.

· Strong alignment with The Fitzrovia Partnership’s values of Ambition, Excellence, Impact, Integrity, Collaboration, and Innovation.

How to Apply

To apply for this role, please send a max 2-page cover letter and CV by Monday 23 March at 11.59pm. Shortlisted candidates will be invited to interview w/c 30 March 2026

We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any questions or require reasonable adjustment/s to any part of the selection process, then please contact us.

The role

The Training Officer champions TLC’s values by creating learning experiences that are inclusive, empowering, and rooted in respect for the diverse communities the organisation serves. They design and deliver training that not only builds skills but nurtures confidence, wellbeing, and a culture of continuous growth. With a commitment to quality and integrity, they ensure all programmes are accessible, evidence‑informed, and aligned with organisational priorities. Their work strengthens staff development, supports meaningful partnerships, and contributes to sustainable impact through thoughtful collaboration and responsible use of resources. By engaging openly with colleagues, partners, and the wider community, the Training Officer helps elevate TLC’s mission and promotes learning as a powerful tool for positive change.

Key Responsibilities:

 1. Training and Development

• Collaborate with Learning and Development Lead and Practice Team to ensure training programs are inclusive, accessible, and responsive to the needs of diverse communities.
• Use adult learning principles to design and deliver creative, innovative, and bespoke training solutions aligned with local demand, strategic priorities, and funding requirements.
• Will deliver training through online learning systems, including learning management systems (LMS), virtual training tools, and e-learning platforms.
• Develop and apply robust quality assurance and evaluation processes for all training activities. Collect feedback, analyse outcomes, and implement improvements where required.
• Deliver both internal and external training sessions across TLC subject areas.
• Coordinate and facilitate job specific inductions for new starters, ensuring all staff receive ongoing professional development in line with the TLC training plan.
• Apply coaching and training expertise to support internal staff development and wellbeing.
• Work alongside Learning and Development Lead and Practice Teams to manage the online learning system, maintaining accurate and up to date records of mandatory and CPD training.
• Identify, design, and implement appropriate training programs in collaboration with internal stakeholders and external training providers.
• Partner with the Head of Practice and Safeguarding, as well as the Marketing Team, to ensure clear and effective communication around all internal and external training programs.

2. Income Generation

• Support the Learning and Development Lead to collaborate with TLC’s Development Team to identify and apply for funding opportunities to expand and enhance training services.
• Following successful funding applications, plan, deliver, and monitor training programs in line with funding agreements and outcomes.

3. Quality Assurance

• Support the Head of Practice and Safeguarding, and the Learning and Development Lead, in maintaining high quality standards and compliance with accreditation frameworks.
• Contribute to achieving and maintaining accredited quality awards through ongoing monitoring, review, and implementation of quality action plans.
• Work with the Operations Team to collect and analyse customer feedback and reviews, using insights to support continuous improvement, funding applications, and marketing initiatives.
• Support the Learning and Development Lead in ensuring all policies, procedures, and training materials are in place to support staff, volunteers, and placements, including induction and ongoing learning.

4. Partnership and Community Engagement

• Represent TLC at partnership meetings and events to promote training and development services.
• Support the Marketing and Communications Team in promoting services, sharing information, and engaging the local community through social media and other communication channels.
• Actively contribute to raising the profile of TLC through collaboration, partnership working, and effective promotion of training opportunities.

General

Partake in evening and weekend work as required. Support the designated safeguarding lead to ensure all staff, volunteers, trustees and students at TLC understand that safeguarding is everyone's responsibility. Ensure adherence to policies mandatory training, reporting concerns, and compliance to protect children and adults at risk.

About us

This is a pivotal time for TLC: Talk Listen Change and we are looking for enthusiastic, experienced, engaged and highly motivated people to join our rapidly expanding team. 

We aim to encourage a culture where people can be themselves and be valued for their strengths. We seek to attract and employ the best people from the widest pool, reflecting the diverse range of people we support.

We want you to feel empowered to bring your best to this role, so we encourage flexible working around core hours. We offer an annual continuous Professional Development allowance, generous annual leave entitlement and Birthday leave.

We want to make our recruitment processes accessible to everyone, so if there is any way that we can support you to be the best you can be, please contact us. 

This post is subject to an enhanced DBS check.

Project Officer - Active Journeys, Schools

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Project Officer - Active Journeys, Schools

England South

£29,235 per annum (pro rata for part time)

Ref: 108REC

Part time 30 hours per week – we are happy to talk flexible working

Base: Hybrid working across Surrey 

Contract: Fixed term until 31 March 2027

ABOUT THE ROLE

Team: Active Journeys

As the Project Officer, you will work directly with schools and local communities across Surrey, identifying ways to transform streets and public spaces into safer, more welcoming environments for active travel.

What you’ll be doing:

• Plan and deliver behaviour change projects and activities that promote walking, wheeling, and cycling within schools and local communities.
• Build strong, effective relationships with local leaders, authorities, and other key stakeholders.
• Work with schools to develop or improve their School Travel Plans to promote active and sustainable travel.
• Supervise and mentor colleagues and volunteers involved in project delivery.

This role is ideal for someone who enjoys planning and delivering fun activity sessions with children and young people, and helping build projects that help get people active, improving health and wellbeing and the environment!

ABOUT YOU

We’re looking for someone who has experience and understanding in the areas listed below. You don’t need to meet every requirement — if you feel you’d be a good fit, we encourage you to apply.

• Experience of planning and delivering activity sessions, and a willingness to learn and share new practical skills like bike maintenance.
• Proven experience of delivering work packages as part of a project or experience of managing small clearly defined projects.
• Excellent communication skills, with experience of connecting with different audiences and adapting your approach.
• A proactive problem‑solver who effectively manages priorities and workload.
• Demonstrated ability to motivate and mentor others while collaborating effectively to build strong, positive working relationships.
• Experience of working with children and young people.

This role will require travel and work at locations as necessary to undertake projects on behalf of Walk Wheel Cycle Trust.

LIVING OUR VALUES

At the Walk Wheel Cycle Trust, we’re a values‑driven organisation. We’re looking for people who are:

Always Learning – curious, open‑minded and committed to continuous improvement.

Championing Equity – inclusive, respectful and focused on ensuring everyone has a voice and fair opportunity to succeed.

Taking Ownership – proactive, responsible and empowered to make things better.

Delivering Together – collaborative, transparent and motivated by shared success.

Through our values we make it possible for more people to walk, wheel and cycle safely, healthily and joyfully.

WHAT WE OFFER

We want you to feel supported, valued, and empowered in your role. That’s why we offer flexible working, a positive team environment, and benefits designed to support your wellbeing, finances, and family life.

Wellbeing Support

• 28 days’ leave per annum plus bank holidays for full-time employees
• Option to buy an extra week of annual leave (pro-rata for part-time employees)
• Paid volunteer days to support causes you care about
• Free, confidential support service available 24/7
• Access to cycle-to-work schemes through Green Commute Initiative and Cycle Scheme

Financial Benefits

• Group Personal Pension scheme with a 6% or 7% of basic salary contribution being matched by Walk Wheel Cycle Trust
• Bike, computer and season ticket loans
• Discount benefits
• London Weighting Allowance of £4,530 per annum for all those living within a London Borough (32 local authority districts plus the City of London).
• Death in Service benefit – 3 x annual Salary 

Family Friendly Policies

• Enhanced maternity and paternity pay
• Flexible Working practices (full time hours are 37.5 per week, Monday - Friday) 

ADDITIONAL INFORMATION

• Application deadline: 23:59, 15 March 2026
• Interviews will be held online via Microsoft Teams during the week commencing 23rd March. To apply, please complete our online application form.
• We are committed to being a truly inclusive employer. We welcome applications from everyone from all parts of the community.

• Adjustments are available throughout the application process.

Want to explore more roles?

You can find full details about all our current job openings at:

Age UK Cheshire works with older people to support them in living their best life…

• relieving loneliness, so that older people feel connected,

• combatting poverty, so that older people have enough to live on, and

• increasing independence, so that older people can live the lives they want to lead

Primary Purpose:

The Service Manager works as part of the Charity Operations team and has operational responsibility for the sustainability and development of a range of existing services, developing new service opportunities and taking an active part in influencing change and improvement on behalf of older people..

Main Duties:

• Participate in joint decision making as a member of the services management team in both strategic and operational planning.
• In-line with the organisation’s strategy, prepare an annual plan of activity for all areas of responsibility identifying resource implications.
• Ensure staff take the necessary operational decisions to meet service plans and contractual requirements.
• Review and revise service operational delivery plans regularly to ensure they are still meeting need. Ensure that the operational plans are cascaded down to the teams.
• Ensure that the terms of all funding arrangements are completed including the submission of monitoring and activity reports by due dates.
• Working with the Head of Services and Head of Finance to agree the annual budgets for all areas of responsibility.
• Manage staff performance in all areas of responsibility to achieve expected service outcomes and obligations.
• Ensure that staff and volunteers are fully trained and equipped to meet operational requirements and deliver excellent services.
• Ensure that planned staff absence is organised to ensure that appropriately trained staff are available to provide cover, or acceptable alternative arrangements are in place
• Have a clear view of the achievable outcomes of the work (both quantitative and qualitative). Ensure these expectations are reflected in materials provided to people we work with and in the contractual arrangements agreed with funders.
• Ensure that individual services are meeting their contractual requirements, working closely with the Head of Services and the team to mitigate any risks to this.
• Support the Head of Services in negotiations with existing and potential funders for areas of responsibility.
• Support with the process of writing and submitting tenders and grant applications.
• Working with the Head of Services and Head of Income Generation, develop and deliver income generating activities.
• Identify, develop and manage effective partnerships to continuously improve service delivery
• Represent the organisation as required in a variety of local, regional and national forums and to all types of audience, within the area of expertise.
• Represent older people and advocate on their behalf with health and social care providers, public and private sector care providers, housing, leisure and learning providers, and all kinds of statutory bodies.
• Promote the organisation and its services to the general public.
• Take an active role in policy and procedures meetings.
• Ensure that the organisation policies and procedures are understood and complied with by all staff and volunteers.
• Ensure that the organisation achieves and fully complies with the terms of quality assurance systems and quality marks adopted/achieved by the organisation.
• Establish an understanding in the staff team of the importance of research and evaluation as an integral part of their role and promote a learning culture in all areas.
• Undertake any necessary training to carry out the job.
• Participate in Age UK Cheshire’s fundraising, promotional and social events, working with other members of staff and volunteers.
• Take responsibility for personal development, adhere to organisational policies and legal requirements, ensure safeguarding, confidentiality, and data protection standards are met, and undertake any other duties as required to support the organisation’s goals.

Essential Criteria

 

• Proven experience of leading service development and management of remote teams
• Experience of developing new and innovative services.
• Project management experience.
• Experience of managing contracts.
• Experience of developing new and innovative services.
• Line management experience of paid staff and ability to lead a team
• Experience of working with and supporting volunteers.
• Good organisational skills including information, resources and time management.
• Experience of monitoring and evaluating services and using data to influence change.
• Experience of supporting the writing and submitting successful grant applications and tenders.
• Experience of delivering charged for services to generate income.
• Experience of working with the public.
• Experience of managing both local and national partnerships
• A commitment to the aims of the organisation
• Experience of contributing to service and organisation audits
• Experience of monitoring and evaluating services

If you are passionate about driving success through effective management and teamwork, we encourage you to apply for this exciting opportunity as Service Manager where you will enjoy the flexible working benefits of working for Age UK Cheshire.

Closing Date: Monday 16th March 2026 at 9am

Interviews: Tuesday 24th March 2026 at Castle Community Centre, Barbers Lane, Northwich, CW8 1DT

The National League Trust is a registered charity and is one of a group of community focused organisations that are linked to professional football.  As a critical partner of the National League, the Trust supports the development of community projects at football clubs who are members of the competition.  

We are looking for someone who can lead the Trust, with a vision to use knowledge, influence and funding to improve the lives of those who benefit from the work of the organisations the Trust supports. This will involve change and shaping the Trust so that it is guaranteed a successful future.

As our new Head of Trust, you will lead a resilient, dedicated small team with a clear strategic focus on impact, innovation, strengthening standards and improving visibility. You will be guided by our values which include working with trust and accountability, learning, sharing what works and collaboration.  You will shape our direction, embed our strategic framework, strengthen relationships and ensure robust governance. 

We are looking for a strategic, relational and operational leader to take the Trust forward in its development over the next five years.  This includes:

• developing and delivering our strategy
• overseeing grant funding operations
• working to increase our unrestricted income
• raising the Trust’s profile
• growth of activity and impact.  

Critical to the role is building and sustaining strong relationships with key stakeholders in all sectors: including potential funders and other third sector bodies.

You do not need to have a background in football for this role. Your skills and experience can be obtained in any sector.

Join the Iona Community as our Financial Administration Team Leader, a pivotal role overseeing the day-to-day operations of our finance department. You will ensure accuracy, compliance, and timely financial processes, supporting the wider organisation and reporting directly to the Head of Community Resources.

We are looking for someone self-motivated, flexible, and able to work independently and as part of a team, experienced in using Xero, with strong organisational skills, attention to detail, and effective time management.

Key Responsibilities include

• Lead the daily operations of the finance administration function
• Support weekly, monthly and year-end processing and reports
• Support for annual audit, respond to queries and collate documentation
• Assist with annual budgeting and provide budget spend reports to senior managers
• Oversee processing of sales ledger, purchase ledger, expenses and monthly journal inputs
• Assist in filing financial, regulatory and legal information with statutory bodies as and when required
• Supervisory responsibility for the Finance Administration Assistant.

Why Join Us?

• Generous holiday allowance — 37 days pro-rata, including public holidays.
• Membership for NEST pension scheme.
• Home working with regular meetings in Govan, Glasgow and occasional meetings on Iona.
• The opportunity to develop our systems
• Friendly colleagues.