The Joseph Rowntree Charitable Trust (JRCT) is seeking a Head of People and Operations who will lead the Trust’s human resources strategy, culture and policy work, as well as ensuring the effective running of our operations, including our IT and grant administration systems and premises. The role will suit an experienced leader who brings a passion for both people and systems, and who is committed to creating a culture and infrastructure that enables teams and work to flourish.

JRCT is a grant-making Quaker Trust that supports people who are passionate about making a positive difference; whether they are advocating for some of the most vulnerable people in our society, promoting nonviolent responses to conflict, or taking steps towards an environmentally sustainable future. Every year JRCT makes about 100 grants for all kinds of charitable work, from grassroots community groups to well-established charities working to build a peaceful and just world. 

Following an increase in our grant-making budget, we are in a process of growing both our programmes and our staff team in response to this commitment. The Trust employs 22 staff, as well as contracting a range of external service providers and consultants. Most staff work from our office in York, but a significant number work remotely.

About the Role

As Head of People and Operations, you will have a personal commitment to the mission and values of the Trust. You will use your experience to shape the development of JRCT’s human resources strategy, policy and practice, and lead of process of culture change that centres equity, inclusion, wellbeing and belonging. You will also lead the internal processes of the Trust, to ensure the effective running of our operations, including our grant administration systems and processes, IT and data management, and premises.

Care4Calais is looking for a resourceful, ambitious and experienced Operations Coordinator to lead on delivery of aid to Afghan refugees in Manchester and the North. The role will focus on building a diverse volunteer team, creating relationships with local authorities and leading on delivery of aid and related logistics across the North. This is a crucial hire for the organisation as we enter a new phase of work and there is huge scope to make the job your own.

Care4Calais is a volunteer run charity delivering essential aid and support to refugees living in Northern France, Belgium and the UK. We believe in a fair and tolerant British society and advocate for a welcoming and inclusive attitude towards refugees.  We have worked In Northern France and Belgium for five years, delivering direct aid and social support to 3,000 refugees sleeping rough near to Britain’s coast.  Our UK operation launched in July 2020 and now works with approximately 3,500 asylum seekers in the UK.  We provide direct aid and assistance with access to services including legal aid and medical support.   

The complex logistics of managing a large influx of aid, ensuring a high level of quality control, and distribution to vulnerable individuals across the north will be a key challenge.  Candidates will naturally need strong organisational skills, and have the temperament to make numerous important, and compassionate, decisions every day.

With a changing team of hundreds of volunteers, the relationships you build with your voluntary team leaders will be key to the success of this role.  

The Operations Coordinator will be required to: co-ordinate operations and lead teams distributing aid to refugees in challenging situations; coordinate and motivate teams of volunteers; and manage warehouse operations and logistics.

The refugee crisis is politically controversial, and the debate and sensitivity around this often heightens within Europe.  An awareness of the risks and consequences of public actions and statements by of our personnel is therefore necessary.

Characteristics

The candidate needs to display clear leadership ability, with the capability to act with initiative and drive in a variety of situations. Requires a positive mental attitude with a warm friendly persona, who will be able to motivate and enable volunteers to complete challenging jobs over long hours in our warehouse and coordinate distributions across the region. Also needs to be aware of surroundings, risk management and safety issues. Is required to present a professional, respectful attitude towards hotel and government authorities to facilitate the charity’s relationships.

Functions

Lead Distributions

Will be required to lead distributions of essential supplies and clothing, ensuring volunteer safety and smooth beneficiary experience through calm confident leadership. Will be able to clearly brief volunteer teams on safety procedures and structured distributions. Will manage large volumes of data coming in from across centres ensuring a good knowledge of conditions across the region with support provided as appropriate.

Lead Warehouse Work

Will have the ability to motivate volunteers in warehouse operations, enabling a positive work environment and solving problems as they arise. Will be able to quickly train and brief volunteers in sorting and organising donations, ensuring quality checks and procedures are adhered to. Will have knowledge of or be open to learning basic warehouse management and storage procedures, recognising the importance of tidiness and maintaining order to enable quick access to resources.

Manage Volunteers

Will be capable of managing volunteer motivation and expectations, with respect to activities likely to be conducted, and the importance and relevance of these actions to the overall operations conducted by the charity. Will have ability to challenge and motivate people to approach new situations whilst recognising individual limitations and difficulties. Will enable a good working environment by mediating volunteer differences and leading by example with acceptance of a range of attitudes, backgrounds and cultures, recognising that each volunteer has an ability to contribute if utilised in the right manner.

Secondary Desired Functions

Degree in appropriate field

3 years or more driving experience

Experience working in volunteer organisations

Word processing and data entry skills

Note: the above represents a challenging role which will enable development and demonstration of high level skills,.  Appropriate training and support will be provided

Please provide a covering letter that explains why you are suitable for this role and why you want to work for Care4Calais - we will only consider applications that are accompanied by a covering letter.

Families Need Fathers is a registered UK charity working to promote collaborative post-separation parenting. The Operations and Marketing Officer offers a great opportunity to make a difference and improve outcomes for children and their parents. We offer a range of support services as well as campaigning and lobbying activities to improve family support services and legislation. Being a small organisation, doing a huge job, means that the postholder will be able to be involved in a wide range of projects and to use and develop their experience in a breadth of ways that are less likely to be available in larger organisations. The role is offered on a 12 month contract, with a view to extending it or making it permanent depeding on how the role evolves and availability of funds. The role is offered full-time or part-time based at our office and working from home. We will consider job-share options for part-time workers.

We want to hear from all interested candidates, and to be considered for the position we strongly recommend submitting a detailed covering letter along with your CV, outlining why you're right for the role.

You're one click away ... Apply Now!

The Operations Support Coordinator helps people with sight loss to live the life they choose by delivering a professional and pleasant work environment within our regional centres or community teams. Ensuring that anyone engaging with the local office whether in person or through virtual means will experience high standards of customer service, people-centred service and efficient professional and administrative support.

This role is 9am to 5pm, Monday to Friday, 35 hours per week, with 26 days paid holiday (excluding bank holidays) a year. 

We recognise that the world looks a little bit different since the pandemic. Therefore, we’re committed to enabling our staff to work where best suits the needs of the individual, their team and the organisation. For this role, there may be opportunities to work from home as well as the office. We want our staff to flourish and work in environments which maximises their potential and best serves our stakeholders.

We reserve the right to close adverts earlier than the closing date.

Diversity 

Guide Dogs welcomes applications from all sections of the community and actively encourages diversity to maximise achievements, creativity and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality. We encourage applications from people with disabilities as they are currently under-represented in the organisation and guarantee an invitation to interview for all applicants with disabilities who demonstrate, within their application form, sufficient evidence to meet the essential criteria for the job.

Safeguarding 

Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.

Candidate requirements

To be able to fulfil this role, the skills and experience we are looking for in a potential candidate include;

Essential

• Excellent verbal, written, and reading skills required for communications. Good level of mathematics required for financial data processing

• A comprehensive knowledge of GDPR regulations.

• Computer literate with advanced skills in the Microsoft Office suite (Outlook, Excel, Word, PowerPoint).

• Basic understanding of Health and Safety legislation.

• Clear understanding and experience of safeguarding.

Desirable 

• Lived experience of vision impairment (either self or direct family member).

• Experience of dealing with complex queries and/or complaints.

• Knowledge of Salesforce or CARE database.

For the complete list of essential and desirable criteria necessary to be successful in this role please see the Person Specification within the Job Description below. The candidate pack contains more information about this role & the recruitment process at Guide Dogs.

If you are successful you will need to provide evidence of your right to work in the UK. We cannot provide sponsorship for this role.

We offer a generous pension scheme, life assurance and enhanced pay for parenting and sickness leave. In addition, we provide an Employee Assistance Programme, flexible benefits package and discounts and cashback scheme to care for our people. 

How to apply 

Applications need to be made using the online application form, accessed using the ‘apply’ button above. 

As part of your application ensure you provide evidence and examples of how your skills & experience meet the criteria as set out in the attached job description. 

The system has a one-hour time limit. We would advise you to prepare your answers separately and then copy and paste into the online form once finalised. 

If any mandatory fields are missed, a pop-up box will appear at the top of the page advising which sections require completion.

Please note that you’ll have to upload a CV as this is a mandatory requirement as part of our Safer Recruitment Policy.

Guide Dogs follow Safer Recruitment practices to ensure we are safeguarding the vulnerable people we work with. As part of this, we require a full work history with any gaps accounted for & a minimum of 2 professional referee details fully covering the past 5 years. If there is not enough space in your application form to provide this information, please ensure you upload additional documentation containing the additional detail.

The Operations Support Coordinator helps people with sight loss to live the life they choose by delivering a professional and pleasant work environment within our regional centres or community teams. Ensuring that anyone engaging with the local office whether in person or through virtual means will experience high standards of customer service, people-centred service and efficient professional and administrative support.

This role is 9am to 5pm, Monday to Friday, 35 hours per week, with 26 days paid holiday (excluding bank holidays) a year. 

We recognise that the world looks a little bit different since the pandemic. Therefore, we’re committed to enabling our staff to work where best suits the needs of the individual, their team and the organisation. For this role, there may be opportunities to work from home as well as the office. We want our staff to flourish and work in environments which maximises their potential and best serves our stakeholders.

Diversity 

Guide Dogs welcomes applications from all sections of the community and actively encourages diversity to maximise achievements, creativity and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality. We encourage applications from people with disabilities as they are currently under-represented in the organisation and guarantee an invitation to interview for all applicants with disabilities who demonstrate, within their application form, sufficient evidence to meet the essential criteria for the job.

Safeguarding 

Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.

Candidate requirements

To be able to fulfil this role, the skills and experience we are looking for in a potential candidate include;

Essential

• Excellent verbal, written, and reading skills required for communications. Good level of mathematics required for financial data processing

• A comprehensive knowledge of GDPR regulations.

• Computer literate with advanced skills in the Microsoft Office suite (Outlook, Excel, Word, PowerPoint).

• Basic understanding of Health and Safety legislation.

• Clear understanding and experience of safeguarding.

Desirable 

• Lived experience of vision impairment (either self or direct family member).

• Experience of dealing with complex queries and/or complaints.

• Knowledge of Salesforce or CARE database.

For the complete list of essential and desirable criteria necessary to be successful in this role please see the Person Specification within the Job Description below. The candidate pack contains more information about this role & the recruitment process at Guide Dogs.

We reserve the right to close adverts earlier than the closing date.

We offer a generous pension scheme, life assurance and enhanced pay for parenting and sickness leave. In addition, we provide an Employee Assistance Programme, flexible benefits package and discounts and cashback scheme to care for our people. 

For the complete list of essential and desirable criteria necessary to be successful in this role please see the Person Specification within the Job Description below. The candidate pack contains more information about this role & the recruitment process at Guide Dogs.

If you are successful you will need to provide evidence of your right to work in the UK. We cannot provide sponsorship for this role.

How to apply 

Applications need to be made using the online application form, accessed using the ‘apply’ button above. 

As part of your application ensure you provide evidence and examples of how your skills & experience meet the criteria as set out in the attached job description. 

The system has a one-hour time limit. We would advise you to prepare your answers separately and then copy and paste into the online form once finalised. 

If any mandatory fields are missed, a pop-up box will appear at the top of the page advising which sections require completion.

Please note that you’ll have to upload a CV as this is a mandatory requirement as part of our Safer Recruitment Policy.

Guide Dogs follow Safer Recruitment practices to ensure we are safeguarding the vulnerable people we work with. As part of this, we require a full work history with any gaps accounted for & a minimum of 2 professional referee details fully covering the past 5 years. If there is not enough space in your application form to provide this information, please ensure you upload additional documentation containing the additional detail.

An exciting career opportunity has arisen for an experienced and highly motivated individual to join us in heading up a team of Gardeners and Maintenance Craftspeople maintaining iconic horticultural plots and structures at cemeteries and churchyards across Scotland ensuring the fit commemoration of WW1 and WW2 casualties and designated Agency structures.

The role is a multidisciplinary one and will test your existing skills and experience in people management as you plan and oversee the work of your team, ensuring they are deployed efficiently and effectively,

You will be a brilliant communicator and an inspiring leader, proactively managing your team, focussing on their development, support and attainment, using your management skills to create a positive can-do approach to all tasks.

For more details about our organisation, please visit our website.

We offer you:

• Generous pension scheme with employer contributions up to 15%
• Life Assurance cover of up to 6 x salary
• Enhanced Sick Pay Scheme
• A comprehensive range of Employee Benefits such as a 24-hour wellbeing helpline, Discount Scheme, Cycle to Work Scheme
• Generous holiday allocation with 25 days rising by 1 day per year until you reach the max of 30 days
• Paid time off for all the public and bank holidays and paid office closure between Christmas and New Year
• Summer and winter uniform and a fully equipped van
• The opportunity to join one of the world’s leading horticultural organisation and to develop your career with us
• Opportunities to gain further qualifications as pertinent to the job are available.
• A commitment to providing learning and development opportunities to support the growth of all employees, both personally and professionally

We are looking for:

• Ideally a minimum of three years’ experience of managing multidisciplinary teams
• Ability to maintain and demonstrate the highest standards

• First class understanding of Health & Safety
• Extensive experience with the use and care of a wide range of horticultural and masonry machinery
• A keen eye for detail and excellent communication and organisation skills
• Excellent interpersonal, organisational and influencing skills.
• High level of competency at administrative tasks, and have advanced PC skills, including Word and Excel, invoicing ordering and scheduling
• A full driving licence is essential
• The role is at times practical and hands-on and requires commitment and a decent level of physical fitness

This may be the opportunity for you, we look forward to receiving your application.

How to apply:

If you think you’ve got what it takes to succeed in this role please send your completed Application Form, CV and a covering letter explaining what you can bring to the role and why you believe you can fulfil the requirements of the job, as outlined in the job description.

Closing Date:

The closing date for applications is 24 September 2021 and it is anticipated that interviews will take place on week commencing 11 October 2021. Due to current Covid-19 Social Distancing requirements, interviews will take place using Microsoft Teams.

We value the differences that a diverse workforce brings and are committed to creating a respectful work environment where everyone is treated with dignity and respect and where any unlawful and/or unfair discrimination is eliminated. We will not unlawfully discriminate directly or indirectly in recruitment or employment on grounds of sex, gender reassignment, pregnancy, race, colour, nationality, ethnic or national origins, age, sexual orientation or marital status, religion or belief.

Animal Equality is an international organisation working with society, governments and companies to end cruelty to farmed animals. Animal Equality has offices in the United Kingdom, United States, Germany, Italy, Spain, Mexico, Brazil and India.

Animal Equality is seeking a detail-oriented individual with an ability to multi-task efficiently. A natural and creative problem-solver with a methodical approach, the successful candidate will be responsible for ensuring the smooth running of our operational and accounting activities. Expected to oversee Animal Equality’s book-keeping, accounting and policy implementation, the appointee will be required to optimise operational efficiency and ensure charity, company and employment laws are adhered to. Completing all tasks accurately and to a high standard, the Operations Coordinator will handle important and sensitive matters with a composed, considered approach.

Primary responsibilities and duties

• Oversee internal policies: Conduct a regular review of existing processes, protocols and policies within the UK office and implement new ones where needed. Ensure all charity, company and employment laws are followed and file all required reports and returns in a timely manner.
• Optimise operational efficiency: Continuously support colleagues across departments to increase the effectiveness of the UK organisation’s day-to-day operations.
• Manage renewals: Renew Animal Equality’s office address, storage services and insurance coverage every year.
• Data retention and management: Work with the Technology and Development Manager to frequently monitor Animal Equality’s data retention to ensure that we comply with GDPR and other similar related privacy requirements.
• Manage internal book-keeping and accounting: Work with external financial and accounting services on all matters related to payroll, budgeting, revenue and expenses. Carry out regular bank reconciliations and process invoices in a timely manner.
• Produce financial reports: Compile monthly statements, reviewing expenses and budgets with the Executive Director on a regular basis.
• Organise team events: Plan team Away Days, quarterly objective reviews, and team training days.
• Act as an HR liaison: Work closely with the Executive Director and external advisor to support on HR-related matters. Coordinate recruitment processes, staff onboarding, and frequent salary benchmarking exercises.
• Other: Perform other related duties as necessary.

Individual attributes required

• Vigilant: Dependable, reliable and trustworthy, the Operations Coordinator is expected to have oversight of ever-changing laws and keep our policies and accounts up to date at all times.
• Detail-oriented and organised: With a keen eye for detail and an ability to multi-task, the successful candidate will work methodically and with precision to ensure that renewals, reports and accounts are submitted accurately and on time.
• Creative problem-solver: The appointee will be expected to work collaboratively with other colleagues to think outside of the box, find successful solutions to challenges, and advance the organisation’s operational efficacy at every opportunity.
• Level-headed: The Operations Coordinator will be expected to handle sensitive HR and accounting matters with a calm, collected approach, acting professionally and discreetly.

Position requirements

• A minimum of two years of relevant experience.
• Experience with budgeting, Google Spreadsheets and Microsoft Excel.
• Experience with accounting, including software such as QuickBooks or Xero.
• Excellent analytical and problem-solving skills.
• Outstanding interpersonal, written and verbal communication skills.
• Self-motivated and able to work well in a team-driven environment.
• Exceptional organisational skills, including attention to detail and the ability to multi-task.
• Ability to maintain confidentiality.
• Willingness to participate in the organisation’s culture of philanthropy.
• Professional appearance and adherence to a vegan lifestyle.
• Commitment to the objectives of the organisation.

For further information and to apply, please visit our website via the Apply button.

Closing date: 4th October 2021.

About Epping Forest Foodbank 

Epping Forest Foodbank (EFFB) is a charitable incorporated organisation providing emergency food parcels to local people in the Epping Forest area experiencing temporary financial crises. It was founded by local churches on Christian principles and this is reflected in its ethos and values. EFFB currently has 4 distribution centres, and rents a warehouse in Loughton for storage and office space. 

In 2020-2021 EFFB handled over 1,200 referrals from referral agencies in the local area, providing emergency food for over 3,000 people. This was a 75% increase on the previous year. In addition to providing food, EFFB is committed to signposting people in crisis to relevant support according to their circumstances. EFFB currently has over 100 volunteers. 

In order to alleviate hunger and effectively support local people, EFFB works in partnership with many local agencies and also benefits from operating as part of the wider Trussell Trust network.

Overview of role

• Overseeing the day-to-day operations of EFFB

• Coordinating the recruitment and management of volunteers

• Managing and developing relationships with relevant organisations 

• Encourage engagement within the local community with EFFB

• Monitor operational standards within EFF

• Encourage the development of the Christian ethos of EFFB

Duties of job role

Overseeing the day-to-day operations of EFFB

• Ensure operations of EFFB are effective, in line with the EFFB ethos and values and meet user demand

• Oversee stock-levels of food and ensure distribution centres receive what they need for EFFB users 

• Monitor the EFFB referral system and liaise with the Trussell Trust where necessary 

• Support the EFFB Director in implementing the Pathfinder programme

• Lead in procuring necessary resources for EFFB

Coordinating the recruitment and management of volunteers 

• Oversee volunteer recruitment, training and development 

• Oversee volunteer rotas and management 

• Manage key volunteers, including distribution centre and warehouse coordinators 

• Review and develop volunteer policies and ensure compliance by volunteers

Managing and developing relationships with relevant organisations 

• Manage relationships with referral agencies and local food providers and identify new ones

• Manage the relationship with the warehouse landlord and distribution centre premises owners 

• Manage relationships with organisations EFFB users can be signposted on to

Encourage engagement within the local community with EFFB 

• Lead activities to encourage engagement within the local community 

• Support the Director in promoting EFFB on the website and social media 

• Respond to enquiries to EFFB 

• Ensure EFFB’s reputation is upheld with users, volunteers and among the local community 

Monitor operational standards within EFFB 

• Regularly attend the EFFB distribution centres and warehouse 

• Ensure health & safety, safeguarding, data protection and other regulatory standards are maintained within EFFB and identify necessary improvements 

• Ensure regular and accurate data is kept of stock and referrals

• Develop resources for signposting EFFB users and keep up-to-date

Encourage the development of the Christian ethos of EFFB

• Lead regular prayer among staff and volunteers 

• Encourage volunteers to be open about their faith and sensitively share their faith with foodbank users where appropriate

Personal skills 

Experience

• Experience of managing people

• Experience of working with those affected by poverty and/or food insecurity 

• Experience of working or volunteering in an organisation that deploys volunteers 

Skills

• Excellent organisation and administrative skills, including the ability to prioritise tasks and manage competing demands

• Able to work as part of a team and motivate others about a project 

• Confident oral communication, including in front of larger groups of people and in a one-to-one setting 

• Excellent written communication skills

• Competent using Microsoft Office, Google applications, email, internet and social media

• Driver with use of a car

Personal requirements

• Ability to take initiative and problem solve

• Ability to work under pressure and deal with challenges calmly 

• Excellent interpersonal skills and ability to speak appropriately to all types of people

• Ability to be flexible with work hours and type

Other 

• Passionate about tackling poverty and food insecurity

• Commitment to the aims, values and purpose of EFFB

• Understanding and practice of Christian belief

Want to use your skills in data processing and exceptional attention to detail to play a vital role in making clean water, decent toilets and good hygiene normal for everyone everywhere?

Join WaterAid as Supporter Operations Assistant to change normal for millions of people so they can unlock their potential, break free from poverty and change their lives for good. On top of that you'll be joining a 2020 Great Place to Work® award-winning organisation.

The Supplier Partnerships and Operations team plays a central role in delivering an exceptional supporter experience, ensuring smooth internal and external fulfilment to maximise supporter engagement, in order to meet our ambitious targets.

This is a full-time, permanent position.

To see the full job pack, please click 'Apply'. Please apply by submitting your CV and a Cover letter into one document in either Word Document or PDF format. Applications will close 23:59 on 17/10/2021. Availability for interviews is required w/c 25/10/2021. Due to COVID19 restrictions, we shall conduct interviews online via Teams.

In this role, you will take responsibility for postal supporter communications and donations received, to open, batch and process donations securely and process other types of communications onto the CRM system.

You'll also:
* Take responsibility for the accuracy of data added manually on Microsoft Dynamics CRM, ensuring the database is kept clean and up-to-date
* Responsibility for the weekly BACs income process
* Set up and amend Direct Debits and standing orders on the CRM
* Ensure WaterAid complies and maximises return from the Gift Aid Scheme, through validating Gift Aid declarations and calculating Gift Aid values and to take responsibility for the capture of sponsorship and community groups' Gift Aid
* Develop and maintain effective working relationships with other departments, ensuring an integrated approach, mutual learning and effective use of resources

To be successful, you'll need:
* High attention to detail, with the ability to work methodically to ensure minimal errors and to problem solve should errors arise
* Good IT skills (use of Microsoft products) with the ability to input data quickly and with a continuously high level of accuracy
* Have the ability to use initiative to find better ways of working, document and communicate ideas effectively

Salary: £22,382 with excellent benefits

• 36 days' holiday (including Bank Holidays)
• Option to buy an extra 5 days annual leave
• We offer a generous pension plan with employer contribution of up to 10%
• Wide range of flexible and agile-working arrangement
• Season Ticket Loan
• Free annual eye tests
• Pay as You Give charitable giving scheme
• Enhanced Maternity and Adoption/Surrogacy pay, Shared Parental Leave and Paternity Leave
• Sabbaticals
• Volunteer Day

Additional Information:

WaterAid is currently located at Canary Wharf, London and this will be your location and contract base. Due to current restrictions on office capacity the majority of our staff are working from home. All aspects of this including how we are supporting homeworking and the office transition will be discussed at the interview stage with you.

We are unable to provide sponsorship for this post. In order to apply for this post, you must be able to demonstrate your eligibility to work in the UK.

WaterAid is committed to ensuring that wherever we work in the world there is no tolerance for the abuse of power, privilege or trust. WaterAid reinforces a culture of zero tolerance towards any form of inappropriate behaviour, abuse, harassment, or exploitation of any kind. The safeguarding of our beneficiaries, staff, volunteers and anyone working on our behalf, is our top priority and we take our responsibilities extremely seriously. All staff and volunteers are required to share in this commitment through our Global Code of Conduct. We will conduct the most appropriate pre-employment references and checks to ensure high standards are maintained.

WaterAid is an equal opportunities, disability-confident employer and committed to achieving the highest standards of diversity, fairness and equality. Should you have a disability and require any additional support, please contact us.

JOB TITLE: Operations Manager

REPORTS TO: CEO

DIRECT REPORTS: Programmes Coordinators & Facilitators

LOCATION: London 

WORKING HOURS Part-Time

SALARY: £38,000 – £40,000 (Pro Rata) CONTRACT TYPE: Fixed Term (6 Months)

WHY DOES THIS ROLE EXIST? 

As the Operations Manager, you will be responsible for the operational activities of the organisation - adding value and improving the effectiveness of the entire organisation as well as some of the HR tasks

This role will support the CEO in drafting the annual business plan, funding applications and in ensuring that the objectives set out are delivered and reviewed through an effective, ongoing planning process, monitoring, evaluating, and revising plans where necessary. 

Our job title is Operations Manager, and your key duties are set out in this document. You may, however, be required to perform any other duties as the organisation may reasonably require from time to time.

MAIN DUTIES- OPERATIONS

Lead on Safeguarding – as Designated Safeguarding Lead - manage safeguarding and ensure implementation of the Safeguarding Policy and Procedure. 

Work with the CEO to develop and implement an effective business planning process, enabling monitoring, evaluation, and revision of plans to achieve strategic objectives. 

Work with the CEO to research fundraising opportunities and complete funding applications to ensure the long-term sustainability of the organisation.

Work with the CEO to develop and implement annual quality assurance review for all the organisation’s programs and functions.

Work with Programme Assistant to develop and implement operational aspects of program delivery as required.

Support external communications, coordinating the production of digital and printed material, updating the website, and overseeing and ensuring the integrity of the 20/20 Change brand. 

HR Duties

Oversee and ensure HR management - including contracts and correspondence, record keeping, DBS, leave, supervision and appraisal, competency framework, timesheets, employee handbook, and employee relations issues.

Champion a performance culture – promote, enable and monitor performance management within induction, probation, supervision, disciplinary and capability procedures.

Champion and oversee employee wellbeing - in policies and procedures, people management and support, reflective practice, learning and development, and communication. 

Create and implement with support an annual Learning and Development Plan.

Ensure legal compliance is met in all HR activities.

EXPERIENCE & KNOWLEDGE

Educated to degree level or equivalent.

Operating at management level across one or more of the following areas: education, employment, youth work, criminal justice, mental health, youth development work.

At least two years of HR management, and an understanding of how to ensure practices and policies are appropriate and promote a dynamic culture with highly engaged teams.

Experience in building, motivating, and inspiring staff and holding them to account through performance management.

Experience in working with a Trustee/NED board.

Experience in writing successful funding bids. 

Knowledge of budgetary processes and fundraising practices.

Knowledge of social and public policy, particularly in areas relevant to youth, education, employment, and social mobility. 

Understanding of the Third Sector environment and context.

Examinations Coordinator
Aldgate, London
Full-time, 35 hours per week

We have a fantastic administrative opportunity for an enthusiastic individual to join a Royal Medical College in the Exams Department. The role is responsible for the day-to-day organisation of the College exams, alongside two other coordinators.

If you enjoy working in a small team, have great communication skills with an eye for detail and accuracy, and are committed to excellent customer service, this is an ideal role for you. 

Responsibilities:

• Organising venues and facilities for exams
• Liaising with examiners and candidates
• Processing candidate applications and fees
• Preparing question papers and exam materials
• Attending and invigilating exams
• Preparing reports on exam results

Pathology is at the heart of modern healthcare. Pathologists work to prevent, diagnose, treat and monitor diseases and are involved in the diagnosis of disorders affecting every organ of the body, from before birth to after death. The majority of tests requested by doctors will be performed and interpreted by a clinical scientist or medically qualified pathologist. 

The Royal College of Pathologists is a professional membership organisation with over 11,000 members who are doctors and scientists working in hospitals, universities and laboratories in the UK and overseas. We work with pathologists at every stage of their career – from setting curricula, organising training and running exams, to approving job descriptions, publishing best-practice guidance and providing continuing professional development. 

We offer attractive staff benefits including 25 days annual leave rising with length of service, an employee discount scheme, season ticket loans, as well as a defined benefit company pension scheme.  The College values diversity, welcoming applications from everyone.

Please submit your CV and a completed Supporting Information Form with your application, in order to be considered for the role. Further information can be found on our website when you click to apply.

Please note that applications will be considered on an ongoing basis, and candidates may be contacted before the closing date.

The closing date for applications is 9am, 3 November 2021. 

Please note that all staff are currently working remotely and the interviews will be carried out online through video calls.

Are you passionate about making a difference to the lives of young carers?
 

Are you looking for a rewarding part-time, term time only role working with young people?

Join the Carers’ Hub team and get involved in an exciting project that supports young carers aged 11-16 with completing their homework in a supportive environment outside the classroom and away from any distractions at home.

Funded by Sir Walter St John, our homework club runs every Tuesday between 4.30-6.30pm during term-time.   You will be required to work 10 hours per week in total, including the 2 hour homework club.  The hours can be worked flexibly, other than the fixed times of the homework club. 

Your role:
As the Homework Club Coordinator you will create a friendly, quiet and welcoming environment for the young carers to complete their homework and think positively about their education.  You will be on hand to offer support and identify any young carers who may benefit from more intensive one to one support.

You will be the main point of contact for the project, liaising with schools, accepting new referrals, carrying out 1:1 appointments to support young carers with creating their individual learning plan as well as collecting and collating data to support project reporting.

You will support the work of the young carers team, working particularly closely with our Schools Project Officer, who will also be supporting 11-16 year olds in schools. 

Please note this post is term time only. 

Closing date:  9am Friday 15ht October

Interview date: Tuesday 19th October

Position title: The Open Kitchen (OK) National Coordinator

Reports to: Head of UK Programmes

Location: Muslim Hands, 148 – 164 Gregory Boulevard, Gregory House, Nottingham, NG7 5JE

Hours of Work: Full-time, 35 hours per week

Salary guideline:(Up to) £28,000.00 per annum (commensurate with experience)

Terms of Employment: Permanent Contract (with a 6-Month Probationary Period)

Application Process & Closing Date: Send an up to date CV and supporting Covering Letter by Email by no later than 20th October 2021

Approx. Interview & Role Commencement Date(s):

Interviews: As and when suitable applicants identified.

Start: ASAP thereafter

Note: Strong Applicants may be contacted sooner, ahead of the closing date, to hold an Interview either an 'In Person', via Telephone or via 'Zoom' with Muslim Hands; therefore, please include your Telephone Contact details within your application and also familiarise yourself with Zoom Meetings in good time. 

Main purpose of the Role:

The Open Kitchen (OK) National coordinator is responsible for Open Kitchen programmes program in adherence with MH and donor guidelines and standards. The OK National coordinator is to streamline all OK projects within Project Management tools and Programme Quality with a focus on creating maximum impact.

The OK National coordinator is also responsible for building the capacity and management of the OK coordinators based at each of the Open Kitchens. The OK National coordinator will report to Head of UK programmes.

Main responsibilities

• Programme Management
  • Coordinate and lead on the full programmatic cycle on OK programme
  • Develop and design OK programme and projects in line with OK models
  • Plan in liaison with the partners and OK coordinators for programme implementation
  • Coordinate the Implementation of the programme
  • Carry out full project cycle monitoring and impact evaluations of OK Programmes
  • Ensure the effective use of the internal programme management system (P3)
  • Support the OK coordinators through logistical support and advice.
• Documents and templates
  • Ensure OK programme are in line with MH procedures and policy and follow the correct documentation and templates
  • Develop OK targeted documents and templates
  • Ensure all documents are properly communicated (internally) and are appropriately recorded
• Networking and Coordination
  • Lead on the networking with local and national stakeholders on food poverty
  • Coordinate with local authorities to ensure the effective implementation of the OK programme
  • Represent MH and the OK programme at forums to ensure visibility of the programme within the sector
• Provide all stakeholders with technical advice and support on UK food poverty issues
• Ensure other areas of MH are in line with current UK food Security trends
• Ensure all OK programmes are in line with due diligence, risk and legal concerns
• Liaise with fundraising to address fundraising needs within the area of OK
• Act as a focal point for information on the OK Programme
• Finance
  • Develop programmatic expenditure budgets
  • Oversee the effective use of funds within a timely manner
  • Ensure documents and relevant procedures are followed to allow for a timely transfer of funds and are effectively transferred to partner offices
• Liaise with relevant stakeholders within fundraising to ensure FSL programmes are funded and communicated to Donors
• Programme Strategy and Reviews
  • Develop a strategy at for national OK programme  
  • Carry out an annual review
• To undertake all tasks and duties in an effective, efficient, transparent and wholly accountable manner
• To undertake any reasonable responsibilities as required by line manager
• To promote and adhere to all Muslim Hands policies and codes of conduct

NB: This Job Description is illustrative and non-exhaustive in scope.  The post-holder may be required to undertake any reasonable tasks as and when required by Line Manager from time to time to reflect the changing needs of the Organisation.

Person Specification

Essential

• Experience of managing UK CSO Projects
• Passionate about tackling poverty, deprivation and injustice and wanting to contribute actively to helping those in need or who are marginalised.
• Self-motivated and energetic, with an ability to work with minimal supervision.
• Good organisational skills
• Excellent interpersonal and communication skills
• Confident IT skills including email, internet use, Word and Excel
• Ability to demonstrate current eligibility to work within the United Kingdom
• Must be able to either:
• Provide a valid Disclosure Barring Service (DBS) certificate (issued within the last year) when requested by Muslim Hands; OR
• Undertake to provide full cooperation for Muslim Hands to perform a DBS Check at the required level appropriate for this / similar role.

Desirable

• Experience of working with food poverty interventions within the UK
• Understanding of the food poverty Sector
• An awareness of an interest in the current social/political issues that may affect the work of the Foodbank and its customers
• Public speaking skills

NB: Unfortunately, we will only be able to contact successful candidates so if you have not heard from us by the closure date unfortunately your application will have been unsuccessful. 

Glass Door Homeless Charity is London’s largest open-access winter night shelter. This award-winning, independent charity provides shelter and support for those with nowhere else to turn.

We are looking for an organised, reliable and compassionate individual to join our growing team as our Operations Assistant.

You will be a confident and friendly self-starter, who takes initiative and excels at completing tasks effectively and efficently in a timely manner. It's an exciting time to join Glass Door. This role is varied and requires the capacity to multi task and work flexibily. No two days will be the same: we are a dynamic team with all-hands-on-deck approach when required. 

You should a confident communicator as you will interact with guests at our office and partner day centre in the heart of Chelsea, connecting guests with caseworkers as well as managing the office space.

Job Description

Key responsibilities: 

• Working with the Operations Managers, coordinate supply and distribution of resources for guests (such as food vouchers, underwear, warm clothing, clothing vouchers, phones, phone chargers, toiletries, etc) at the night shelter service. 

• In conjunction with the Data Manager, oversee the night shelter referral and registration process; including liaising with external organisations, colleagues and guests, using interpretation services where language barriers exist. 

• Regularly drive the Glass Door van to pick-up or drop off supplies and donations. 

• Liaise with guests to support them to become double vaccinated if required. 

• Review attendance lists and reports from our Guest Management System and summarise this activity into a daily email report for the Operations team, highlighting any incidents or issues that presented in the service. 

• Provide input and insight into service delivery decisions, based on operational experience, including offering suggestions for potential improvements or amendments that could be made to our service’s registration process and the Guest Management System (database). 

• Keep accurate records on data logs, appropriately and securely. 

• Create or update materials (pamphlets, maps, information cards), including translation into appropriate languages as required. 

• Document and report on access barriers that guests experience in relation to the night shelter service on an ongoing basis. 

• Contribute to evaluation of the night shelter service at the end of the winter services season. 

• Clean Night shelter data periodically, ensuring all data submitted on the attendees list is as accurate and up to date as possible. 

• Work alongside office volunteers handling enquiries about our services and how to register, being mindful of good practice for working with volunteers.

• Provide logistical support to the Women’s Group as required. 

• Carry out additional administrative and logistical tasks for the Operations team as required. 

Person Specification 

Essential: 

• Ability to communicate with guests sensitively and compassionately, including over the telephone, in person, by email or by text message.

• Valid clean driving licence and willingness to drive the Glass Door van.

• Strong IT skills including experience with Microsoft Office and touchscreen tablets. 

• Organised with strong time-management skills. 

• Excellent communication skills and the ability to work with individuals whose first language may not be English. 

• Understanding of and commitment to equality,diversity and inclusion. 

Desirable: 

• Experience of working with - and awareness of the needs of – people experiencing homelessness or similar disadvantaged groups. 

• Ability to speak additional languages including but not limited to Polish, Romanian, Arabic, Spanish, French, Bulgarian, Russian or Tigrinya. 

• An understanding and value of and trauma informed care. 

• Lived experience of homelessness. 

• Relevant training certificates (First Aid, Health & Safety, Fire Safety). 

We value diversity, promote equality and encourage applications from people of all backgrounds. We particularly welcome applications from people with lived experience of homelessness.